►
Description
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
A
A
Please
note
if
you
do
not
need
to
participate
in
the
meeting,
you
can
also
watch
it
on
the
live
stream
to
the
ottawa
city
council,
youtube
channel
a
reminder
to
participants
to
please
keep
your
microphone
muted.
Until
I
call
on
you
to
speak
and
we'll
see
how
many
times
today
we
have
to
remind
people
to
mute
or
unmute,
it's
always
a
challenge,
and
I
will
provide
each
committee,
member
with
the
opportunity
to
ask
questions
and
comment
on
each
item.
A
In
order
to
do
so.
I
ask
that
you
use
the
raise
the
hand
function
in
zoom,
I'm
sure
we're
all
familiar
with
it.
By
now,
committee
members
will
be
called
upon
first
for
any
questions
and
then
any
other
members
of
council
who
may
have
joined
as
well.
Again.
The
raise
the
hand
function
is
at
the
bottom
of
the
participant
list
for
attendees.
A
A
So
before
we
get
started
just
a
few
thoughts
on
the
agenda
before
us
today,
we
have
an
important
continuation
of
the
discussion
that
council
started
last
year.
As
you
likely
remember,
a
committee
and
council
approved
the
regulatory
framework
for
rental
accommodations,
and
this
was
in
response
to
concerns
that
I
think
we
all
shared
around
the
increase
in
short-term
rentals
in
our
communities
and
concerns
on
the
quality
of
rental
housings,
low
vacancy
rates
and
growing
need
for
more
affordable
housing.
A
So
we
know
from
the
data
that
a
very
small
number
of
properties
about
half
of
a
percent
cause
23
of
complaints
and
32
percent
of
the
complaints
are
due
to
pest
issues.
So
the
draft
bylaws
that
we
have
before
us
will
allow
us
to
make
progress
in
areas
that
were
identified
as
priorities
for
all
of
our
communities,
and
I
believe
that
the
regulations
in
this
report
will
improve
the
overall
quality
of
rental
units
in
our
city.
A
A
It's
because
of
this
involvement,
and
because
of
the
hard
work
of
many-
and
I
know
you
know,
counselor,
luloff
and
and
counselor
al
shantiri
have
motions
that
they'll
be
introducing
today.
That,
I
think,
are
a
result
of
many
of
that.
Many
of
the
discussions
and
efforts
that
have
been
made
in
the
last
little
while
that
these
emotions
are
tackling
issues
that
I
think
are
important
and
will
improve
the
way
that
this
bylaw
moves
forward.
A
This
has
been
discussed
at
our
previous
meeting
and
has
already
been
voted
on
by
committee
and
by
council
and
lastly,
I
did
want
to
take
a
moment
and
the
opportunity
to
thank
both
valerie
and
jared
and
the
whole
team
at
eps
who
have
really
worked
tirelessly
and
under
very
challenging
circumstances
right
now
to
bring
forward
this
report.
I
know
it's
been
a
tremendous
amount
of
work
and
I'm
really
pleased
that
we're
here
today
as
a
result
of
their
efforts.
A
B
C
A
A
A
A
E
F
A
A
I
And
good
morning
committee
I'm
joined
today
for
the
presentation
by
valerie
bietler
manager
of
public
policy
development
and
jared
reilly,
who
are
as
our
bylaw
specialist,
and
they
both
led
this
file
and,
as
you
mentioned,
I
too
want
to
thank
them
for
their
for
the
yeoman's
work
that
they've
done
on
this
file
for
for
counsel
and
committee.
Before
I
turn
over
to
ms
vietlo
I'd
like
to
take
a
bit
of
time
just
to
reorient
everyone
as
to
the
journey
we've
been
on
together.
I
Today
we're
coming
back
to
you
with
the
proposed
regulations
for
the
long-term
rental
housing.
This
report
presents
a
proposal
proposed
rental
housing,
property
management
bylaw,
as
well
as
enhanced
pest
control
regulations,
as
directed
by
council
in
the
policy
approaches
that
you
approved
last
november.
J
Thank
you,
madam
chair.
Today
we
are
recommending
two
things:
a
new
rental
housing,
property
management
bylaw,
as
well
as
specific
pest
control,
amendments
to
the
existing
property
standards.
Bylaw
and
collectively.
These
regulations
will
introduce
five
key
measures
to
improve
the
quality
of
rental
housing
across
the
city.
J
Our
overall
approach
emphasizes
prevention
and
the
measures
are
aimed
at
increasing
communication
between
landlords
and
tenants
where
property
standards,
property
maintenance
and
other
key
issues
around
rental
housing
quality
are
concerned.
These
measures
will
help
resolve
issues
on
site
without
or
before
the
need
of
a
city.
Intervention
they'll
also
provide
more
accountability
for
landlords
and
tenants
where
non-compliance
does
occur
and
with
additional
enforcement
tools
when
necessary,
recommended
communications.
J
J
The
first
proposed
measure
is
a
requirement
for
a
capital
maintenance
plan
for
all
rental
buildings,
with
three
or
more
stories
or
ten
or
more
units.
The
plans
are
a
vital
preventative
tool.
These
multi-unit,
multi-story
buildings
are
have
more
complex,
maintenance
needs
that
arise
and
they
require
planning
and
more
financial
resources
to
repair
or
replace
vital
equipment
when
problems
do
occur,
for
example,
in
apartment
buildings,
they
can
have
a
severe
impact
on
housing
quality
and
a
higher
number
of
residents
can
be
affected.
J
And
as
an
enforcement
tool,
building
owners
will
be
required
to
produce
proof
of
these
plans
on
request
to
an
enforcement
officer.
In
addition,
offenses
have
been
created
for
non-compliance
by
the
landlord
and
by
the
tenant
as
necessary,
with
escalating
fines
for
repeat
offenses
and
daily
fines
for
recurring
offenses
next
slide.
Please.
J
The
second
measure
is
set
standards
for
how
landlords
receive
receive
log
and
keep
tenant
service
requests.
We
know
that
most
landlords
have
processes
addressing
tenant
service
requests.
Already,
however,
input
we
received
during
the
consultation
phase
of
this
study,
identified
that
a
small
number
of
properties
generate
23
percent
of
law
enforcement
actions
related
to
property
to
rental
properties.
J
During
the
course
of
this
study,
we
spoke
to
tenants
who
didn't
know
how
to
contact
their
landlord
or
had
to
make
repeated
requests
for
property
maintenance
issues.
Conversely,
we
also
heard
the
frustration
from
landlords
in
some
cases
who
first
learn
about
a
maintenance
issue.
When
a
bylaw
officer
comes
to
their
door
in
an
ideal
situation,
a
tenant's
first
call
should
be
their
landlord
and
the
problem
should
be
resolved
without
city
intervention.
J
We're
therefore
recommending
a
process
for
landlords
to
receive
the
complaint
or
service
requests,
to
respond
to
the
tenant,
to
take
steps
for
remediation
or
repair
and
to
keep
a
written
record
service
standards
for
landlords
to
respond
to
tenant
service
requests
are
also
recommended
in
our
report
for
any
issue
that
impacts
the
ability
of
the
tenant
to
live
in
their
unit.
So
urgent
issues,
a
24-hour
response
time
is
recommended
for
issues
that
are
less
severe
a
seven
calendar
day
time
period
is
recommended.
J
J
The
next
measure
recommended
by
staff
is
the
requirement
for
landlords
to
provide
an
information
for
tenant's
document
containing
key
information
for
tenants
needed
to
prevent
or
to
address
common
causes
of
complaints
and
bylaw
violations
in
rental
properties.
Every
tenant
would
be
provided
with
contact,
information
and
instructions
for
reporting
problems
to
their
landlord
or
property
manager.
J
Landlords
would
also
be
required
to
inform
tenants
about
their
right
to
report
problems
to
the
city
and
would
have
to
provide
service
ottawa
contact
information.
The
information
for
tenants
will
include
site-specific
details
such
as
instructions
for
on-site
waste
management,
property
maintenance
and
lawful
parking
where
appropriate.
J
J
J
J
Insect
and
infestations
account
for
23
percent
of
property
standards,
requests
from
rental
housing
and
a
further
nine
percent
of
requests
involve
issues
with
rats,
mice
or
other
vermin.
Integrative
pest
management
is
an
ongoing
process
that
aims
to
reduce
the
overall
frequency
and
the
severity
of
infestations.
J
This
process
would
require
all
landlords
to
have
an
integrated
pest
management
plan
for
their
properties,
including
standing
treatment
plans
for
bed
bugs
cockroaches
and
other
common
pests.
These
plans
would
require
both
landlords
and
tenants
to
cooperate
on
prevention
by
maintaining
building
units
and
buildings
to
keep
them
free
of
conditions
which
might
encourage
infestations.
J
We
do
know
that
when
an
infestation
occurs,
landlords
and
tenants
have
a
shared
responsibility
to
implement
the
pest
control
plan,
while
landlords
are
responsible
for
treating
the
pests.
Treatment
is
really
only
effective
if
tenants,
properly,
prepare
and
manage
their
units
for
treatment
and
then
follow
post-treatment
instructions
to
prevent
reinfestations.
J
J
J
Finally,
staff
are
recommending
that
this
new
bylaw
and
related
regulations
that
we're
recommending
today
only
come
into
force
on
august
30th
2021.
This
provides
one
year
for
landlords
to
prepare
and
this
timeline
what
is
being
recommended
after
consultations
with
iolo
with
ottawa,
community
housing
and
the
canadian
social
services
department.
A
Excellent,
thank
you
very
much,
valerie
and
and
tony
for
your
remarks
as
well,
and
so
we
do
have.
I
believe
we
have
11
speakers
registered
on
this
item.
I
think
it
would
be
beneficial.
I
I
believe
at
this
point.
We
have
two
motions
related
to
this
item.
I
think
it
would
be
beneficial
if
we
could
table
those
now
so
that
everyone
has
an
understanding
of
what's
being
proposed.
A
G
G
Wonderful,
so
this
motion
is
in
response
to
some
of
the
suggestions
that
were
provided
to
us
by
acorn
and
we've
worked
with
staff
on
this
one
and
they
are
supportive
of
it.
Therefore,
be
it
resolved
that
section
8
of
the
proposed
rental
housing
property
management
bylaw
be
amended
by
adding
the
following
subsections
to
create
a
record
of
a
tenant
service
request
when
requested
by
the
tenant
as
follows.
G
I
think
this
is
supposed
to
be
a
no
landlord
or
property
manager
shall
fail
to
provide
a
written
record
of
a
service
request
to
a
tenant
within
30
days.
If
such
a
request
is
made
by
the
tenant
when
they
submit
their
service
request
to
the
landlord
or
property
management
or
b,
the
record
of
attendance
service
request
must
include
all
information
prescribed
under
subsection,
1
1b.
A
D
Absolutely
matter
chair,
would
you
like
me
to
read
the
whole
motion?
As
you
know,
it's
a
long
notion,
so
you
need
to
bear
with
me,
but
this
is
basically
the
standard
for
delivery
of
updated
information
for
tenants.
So
if
you
like,
I
can
reduce
the
assets
or
I
can
skip
the
whereas
and
just
go
to
the
bottom
16
one
whichever
you
like.
A
D
D
And
this
requirement
may
not
be
required
and
whereas
also
particular,
to
consider
additional
method
of
delivery
of
the
documents
by
the
landlord
to
the
tenant
over
that
registered
mail
or
clear
delivery.
In
circumstances
where
the
tenant
refused
to
sign
the
document
to
confirm
recipient
provider.
Proof
of
recipient
as
obtained
to
show
that
document
was
actually
delivered.
D
Be
it
resolved
that
section,
16
and
section
32
of
the
recommended
rental
housing.
Property
management
bylaw
be
amended,
as
indicated
by
the
following
body,
wording
and
scale
up
so,
and
we
can
go
okay,
16.
What
oh
sorry,
okay,
two
copy
of
information
for
tenants
shall
be
provided
with
the
lease
agreement.
A
one
copy
must
be
provided
to
the
tenant
and
b.
One
copy
must
be
signed
by
the
tenant
as
acknowledgement
of
recipient
and
retained
by
the
landlord.
With
the
lease
agreement,
two
when
information
for
tenants
are
are
modified.
D
The
landlord
or
property
manager
shall
a
issue
revise
copy
of
the
tenant
in
accordance
with
the
subsection
4
within
30
days
after
modification
and
c
replace
the
copy
kept
on
file
with
revised
copy
three,
where
a
tenant
refused
to
sign
acknowledgement.
A
participant
of
information
for
tenant,
as
required
in
subsection,
one
b,
landlord
or
property
manager
might
issue
copy
to
the
tenant
in
accordance
with
the
subsection
four
and
retain
proof
of
issuance
four
for
the
purpose
of
subsection.
D
So
this
motion
map
to
make
sure
there's,
there's
so
many
options
to
make
sure
the
landlord
or
the
property
manager
can
deliver
those
to
that
to
the
tenant
and-
and
I
think
this
motion
covered
most
of
those
we
heard
from
from
the
eastern
ontario
landlord
and
from
our
folks
who's
been
involved.
With
the
report.
A
A
Okay,
seeing
none-
and
I
believe
I
haven't-
checked
my
email,
but
I
believe
those
have
been
circulated
as
well
if
they
haven't
yet
they're
on
their
way
and
so
we'll
move
now
to
delegations,
as
I
mentioned,
I
believe
we
have
11
delegations
this
morning
on
this
item.
First
up
I
will
invite
mavis
finnemore
and
just
a
reminder
as
well.
There
is
five
minutes
allocated
and
I
will
give
you
a
one
minute
warning
so
mavis
finnamore,
oh
there,
we
are
excellence,
we'll
just
get
you
off.
A
K
Thank
you
good
morning,
madam
chair
and
fellow
counselors
and
other
interested
participants.
Thank
you
very
much
for
having
us
to
give
our
deputations
hello.
My
name
is
mavis
fenimore,
I'm
a
long-term
tenant
in
ottawa,
having
lived
in
herron
gate
for
over
30
years
out
of
watching
heron
gate
go
downhill
in
less
than
two
years
and
facing
eviction
in
2015.
K
I
and
other
tenants
saw
acorns
help
handling
ongoing
tenant
problems,
such
as
lack
of
repairs
and
widespread
bug.
Problems
from
these
collective
experiences
came
tenants
requests
for
reform
which
we
passed
on
to
the
city,
and
they
have
obviously
made
it
into
some
of
the
recommendations
proposed
by
bylaw
staff,
while
a
landlord
registration
system
would
have
allowed
for
proactive
enforcement
of
these
new
bylaw
measures
under
consideration
and
added
to
the
budget
for
property
standards,
these
new
proposals
are
positive
steps
to
ensure
every
tenant
has
a
safe
and
adequate
housing.
K
I
am
pleased
to
see
such
things
as
landlords
having
capital
maintenance
plans
and
mandatory
plans
for
treating
and
preventing
pests
as
a
major
complaint
of
tenants.
This
was
sorely
needed.
Another
feature
I
like
is
the
introduction
of
strict
timelines
for
responding
to
tenants
requests.
Finally,
there
will
be
rules
to
get
work
done
promptly.
K
K
Now,
while
these
recommendations
are
all
good,
I
can
see
they
can
be
improved,
for
example,
pest
infestations
if
you've
ever
suffered
from
them.
You
know
they
can
be
very
uncomfortable
to
put
up
with
and
even
dangerous
to
one's
physical
and
mental
health,
and
they
should
be
considered
among
urgent
tenant
requests.
K
K
In
my
case,
I
needed
these
forms
to
prove
my
request
when
I
had
to
go
to
the
landlord
tenant
board
and
I
had
to
get
services
completed.
Not
all
of
us
have
perfect
recall
of
dates
and
descriptions,
and
these
forms
can
help
support
tenants
who
have
language
difficulties
or
do
not
have
home
internet
as
well.
K
Surely
some
items
like
timelines
for
pest
control
could
be
implemented
in
less
than
three
months?
You
know
because
of
the
covet
19
pandemic,
we
are
forced
to
be
indoors
a
lot
and
I
think
bug
problems.
Mold
and
other
housing
issues,
coupled
with
lack
of
affordable
housing,
make
a
lot
of
lower
income.
People
like
myself
feel
trapped
one
minute
since
we
can't
move
away
to
get
away
from
these
problems.
K
I
also
feel
that
if
these
proposed
bylaws
had
been
in
place,
when
I
lived
in
herron
gate,
it
never
would
have
been
allowed
to
deteriorate
to
the
point
of
eviction
and
demolition.
I
don't
want
another
heron
gate
in
ottawa
or
elsewhere.
It
hurt
to
be
pushed
out
of
my
home
so
implement
and
improve
the
laws
to
help
tenants.
Please
thank.
A
L
K
In
certain
areas
it's
actually
pretty
common.
I
came
from
heron
gate
and,
of
course,
there
was
more
than
one
eviction
there,
2015
and
2018,
and
we
had
some
cases
of
people
who
were
evicted
in
2015,
moved
across
the
road
and
into
some
very
you
know,
quick
movements,
and
they
found
that
they
were
put
into
very
dirty
units
that
were
already
infested
with
bugs,
and
this
was
pretty
devastating
to
them
because
they
never
had
them
in
the
old
ones
and
they
really
had
no
choice
because
they
had
no
place
to
go.
K
There
was
twice,
and
unfortunately,
with
the
city
of
ottawa,
with
mr
ford
they've
reduced
their
choices
even
more
for
where
they're
supposed
to
go
so
when
they
got
evicted
again,
you
know
they
they
kind
of
keep
running
into
the
same
problem
and
it
makes
it
very
difficult
for
a
person.
I
just
want
to
mention
one
thing:
if
you
think
bed
bugs
are
not
a
big
deal,
imagine
not
being
able
to
go
over
to
your
friend's
house,
because
your
friends
are
afraid
that
you're
going
to
bring
bed
bugs.
K
I
have
that
situation
where
I
can't
have
friends
in
to
because
I
know
they
come
from
a
home
with
bed
bugs,
so
this
is
very
difficult
socially
for
them.
They
can't
even
get
out
of
the
house
to
see
their
friends,
because
they've
they've
got
this
big
problem
that
follows
them
wherever
they
go
and
once
bed
bugs
get
into
a
place,
they're
very
hard
to
eradicate.
K
I
have
a
friend
who's
been
through
this
process.
Three
times
he's
had
to
throw
out
furniture
he's
had
to
throw
out
bedding,
and
I
remember
the
last
time
he's
also
disabled.
He
called
me,
and
he
said
who
can
I
get
to
help
me,
get
rid
of
my
stuff
no
one's
there
and
he
was
crying
on
the
phone
to
me.
So
this
isn't
uncommon
to
have
it
happen
more
than
once,
particularly
as
I
said
in
an
area
that
is
already
getting
re-infestations
and
they're
not
handling
the
pest
control
properly.
L
A
G
Thank
you
councilman.
I
appreciate
that
and
thank
you,
madam
chair.
So
not
only
are.
Are
we
requesting
now
miss
finnemore
that
you
receive
a
copy
of
of
your
service
request,
but
also
that
a
receipt
is
provided?
Do
you
feel
that
this
will
address
the
concern
that
you've
raised
that
you've
raised
today.
K
K
Because
I
was
aware
of
the
frustration
of
this
so
this
is
why
I
don't
see
this
as
a
really
big
deal.
Just
give
me
a
photocopy
of
the
order
I'll
be
happy.
I
have
a
record,
you
have
a
record
we're
equal
and,
if
ever
I'm
in
any
trouble-
and
I
have
to
go
to
the
landlord
tenant
board
boom,
there's
my
evidence-
you
know
for
people
we
especially
inherent
gate
had
a
lot
of
immigrants,
a
lot
of
people
with
some
language
problems
when
they
would
go
into
the
landlord
tenant
board.
I
saw
this.
K
K
F
Thank
you,
chair
mavis,
thank
you
for
being
part
of
this
presentation
this
morning.
I
just
want
to
lean
in
on
your
experience
a
little
bit.
You
say
that
2021
is
too
late
in
order
to
bring
in
some
of
these
some
of
these
bylaws
when
it
comes
to
bed
bugs.
We
is
your
experience
that
we
cannot
possibly
just
deal
with
one
rental
property.
It's
got
to
be
an
entire
building
right.
Would
you
say
that.
K
I
understand
the
public
library
is
alive
with
bed
bugs
and
of
course,
we
also
know
of
the
scare
that
government
offices
had
when
they
discovered
they
had
bed
bugs
too,
and
it
was
certainly
noticeable
by
me
that
they
were
all
set
to
spend
hundreds
of
thousands
of
dollars
to
clean
that.
But
you
don't
get
that
same
kind
of
support
necessarily
within
residential
apartment
buildings,
especially
low-income
buildings.
K
They
would
go
in
treat
a
place
and
then
they
would
leave
and
of
course,
the
bugs
being
smarter
than
us
would
just
move
next
door
for
a
while
and
then
move
back
in,
and
we
were
hearing
that
this
is
how
it
was
spreading
through
the
whole
building.
You
were
only
treating
one
and,
let's
be
truthful,
I
mean
there's
a
lot
of
different
ways
of
treating
bug
treatment.
K
F
These
pest
issues,
I'm
just
wondering,
and
I'm
just
putting
this
to
staff-
is
there
any
way,
because
I
really
take
mavis's
comments
to
heart
that
we
are
asking
people
to
stay
at
home,
longer,
there's
children
that
are
home.
You
know
for
longer
periods
of
time
that,
if
there's
any
possible
way
that
we
can
speed
up
the
pest
part
of
this
by-law
that
we
can
actually
get
the
landlords
who
are
responsible
for
a
small
percentage
of
these
problems
to
adhere
to
these
new
rules.
F
Much
quicker
treat
these
problems
so
that
we
can
protect
people
in
their
homes.
That's
that's
just
my
suggestion
and
I
thank
mavis
for
this
one
other
thing
you
said
on
the
shortest
list,
so
we
know
that
the
companies
that
are
dealing
with
this
problem
are
they
have
a
long
list
of
clients
who
need
help
with
that.
Is
that
what
you're
suggesting
that
there?
How
long
before
you
get
a
company,
that's
going
to
come
in.
K
Well,
this
is
what
I've
been
told,
but
I
do
not
know
of
any
evidence
that
even
suggests
this
okay,
they
say:
there's
a
variety
of
companies
out
there
doing
things
differently
and
plans
do
change
according
to
the
bug.
So
I
I
really
don't
have
a
true
picture
of
how
bad
I've
been
told
that
you
know
you
have
to
wait
weeks
because
they're
booked
up-
I
don't
know
that
or
are
we
only
just
you
know,
dealing
with
a
few
companies?
Are
we
not
looking
at
the
whole
picture?
K
F
Okay,
thank
you
yeah,
so
my
suggestion
is:
if
we
could
speed
up
the
past
part
of
the
past
component
of
our
new
bylaws,
I
really
don't
want
to
think
about
people,
families
and
kids
going
into
the
winter
we're
asking
them
to
stay
home
longer,
to
stay
out
and
having
to
deal
with
this
issue.
So
thank
you.
That's
it
for
me.
A
A
A
M
All
right,
good
morning,
counselors,
my
name
is
ray.
Noyes
I've
been
a
tenant
in
ottawa
vanier
since
2001,
and
I'm
a
member
of
acorn,
but
today,
I'm
speaking
on
my
own
behalf,
I'm
reasonably
happy
with
some
of
the
contents
of
the
two
new
bylaws,
but
I'm
here
particularly
to
speak
about
some
of
the
amendments
I
would
like
for
pest
control,
and
some
of
that's
been
touched
on
already.
M
So
there
might
be
a
little
overlap.
It
should
be
a
requirement
that
landlords
not
rent
out
units
tenants
that
they
know
to
be
infested
with
pests.
Tenants
should
not
have
to
deal
with
that
problem
when
they're
taking
on
a
new
apartment
and
when
no
one
and
when
no
one
is
there,
it
should
be
much
easier
to
do
treatments
and
take
care
of
the
problem.
Landlords
should
be
required
to
use
professional
pest
control
companies
and
there
should
also
be
thresholds
established
for
when
to
treat
neighboring
units
or
whole
floors
or
entire
buildings.
M
M
The
main
symptom
of
this
was
extreme
shortness
of
breath,
and
I
was
hospitalized
because
my
red
blood,
my
red
blood
cell
count,
was
very
low.
I
spent
four
days
at
the
month
floor
hospital
undergoing
tests
to
determine
how
I
was
losing
blood.
All
these
tests
proved
negative,
which
narrowed
the
cause
down
to
the
bed,
bug
infestation
and
the
amount
of
blood
they
were
consuming.
I
required
blood,
transfusions
and
iron
infusions
over
several
weeks
actually
many
weeks,
and
I
was
warned
by
the
nurses
that
any
exertion
could
bring
on
heart
failure,
in
my
condition.
M
In
the
end,
after
seven
treatments
by
a
pest
control
company,
the
bed
bug
population
was
reduced
enough
that
I
began
to
recover.
However,
at
that
point,
the
landlord
fired
the
pest
control
company
leaving
the
job
incomplete.
Fortunately,
the
problem
did
not
recur
badly
enough
to
bring
on
another
case
of
anemia.
M
By
all
this,
I
simply
mean
to
indicate
how
seriously
dangerous
bed
bugs
can
be
aside
from
the
obvious
psychological
torment
that
they
cause
now.
In
conclusion,
I
understand
that
staff
believe
an
integrated
pest
management
plan
would
address
the
urgency
issue,
but
to
be
clear
again,
I'm
suggesting
that
in
the
process
of
dealing
with
a
bed
bug
problem
in
particular,
meaning
I'm
meaning
to
that
responding
to
the
tenant
and
calling
the
pest
control
company
to
schedule
treatment
for
a
later
date.
These
are
the
steps
that
should
begin
within
the
first
24
hours.
A
Thank
you
very
much
ray
for
sharing
that
and
sorry
to
hear
of
of
your
circumstances,
and
I
am
looking
for
any
hands
any
questions
for
the
delegation
and
not
seeing
any
so.
Thank
you
very
much
ray,
I
suspect,
we'll
have
questions
for
staff
in
this
regard
coming
up
after
the
delegation.
So
thank
you
for
joining
us.
N
Hey
so
hello
hi,
so
my
name
is
megan
wiper
and
I've
been
a
member
of
acorn
since
august
of
2015
and
was
recently
elected
the
co-chair
of
the
auto
of
any
chapter.
The
reason
why
I
joined
I
joined
acorn
in
the
first
place
was
because
my
landlord
wasn't
doing
wasn't
willing
to
do
any
repairs
at
all.
For
example,
there
was
a
lot
of
water
damage,
particularly
in
the
bathroom
with
plenty
of
mold
and
mildew.
N
Just
before
I
moved
out,
they
were
supposed
to
replace
the
flooring
in
the
bathroom,
but
all
they
did
was
put
new
tile
on
top
of
the
old
tile,
because
that
was
the
cheapest
way
to
do
it.
Anytime.
I
had
issues
with
my
unit.
I
had
to
deal
with
my
landlord
face-to-face
which
really
came
to
any
fruition,
and
I
couldn't
follow
up
because
there
is
never
any
record
of
a
conversation.
N
This
is
why
it's
so
important
that
there
be
processes
to
receive
and
follow
up
with
tenants
requests.
In
writing.
We
also
have
acorn
members,
though,
that
don't
have
cell
phones
to
text
or
home
internet
to
write
and
receive
emails,
so
landlords
should
also
be
required
to
give
tenants
written
receipts
of
any
service
requests.
N
N
The
problem
is
that
paramount
properties
just
puts
down
some
powder
and
a
few
traps,
rather
than
going
through
a
professional
pest
control
company
for
a
while,
the
cockroaches
did
disappear,
and
then
they
came
back
again.
So
it's
basically
just
a
stop
gap
measure
as
it's
not
getting
it's
not
effectively
getting
rid
of
the
bugs.
I
see
them
in
the
bathroom
and
sometimes
on
top
of
the
kitchen
cupboards
and
even
in
our
microwave.
N
Needless
to
say,
my
roommates
are
frustrated
living
with
pests.
It's
even
stopped
me
from
inviting
friends
over
because
I
don't
feel
comfortable
because
of
the
stigma
that
comes
with
that.
A
pyramid
gives
us
the
impression
that
it's
our
fault
as,
if
we're
not
keeping
the
place
clean
enough,
which
is
simply
not
true,
we
keep
things
as
clean
as
possible,
but
they
keep
coming
back.
We're
also
scared
of
calling
paramount
again,
because
we
don't
want
them
to
just
blame
us
for
a
problem
we
didn't
create.
N
I
moved
into
this
place
december
1st,
2019
and
spotted
cockroaches
very
shortly
after
in
the
microwave
I
believe
about
a
week
after
actually,
I've
never
had
a
problem
with
cockroaches
before
so
it's
safe
to
say
the
cockroaches
were
there
before.
I
even
moved
in
I
like
to
know
from
city
staff
how
the
pest
control
biola
will
help
ensure
that
tenants,
like
me,
don't
unknowingly
move
into
units
with
with
existing
problems
like
cockroaches.
N
N
A
H
O
O
A
A
B
Anyway,
I'm
hoping
to
talk
to
you
about
what
it's
like
to
live
in
a
mismanaged
apartment
building.
When
I
lived
in
toronto
without
realizing
it,
I
moved
into
the
most
poorly
managed
building
in
toronto.
It's
called
500
dawes
road,
the
awes.
You
can
look
it
up,
it's
it.
It
was
the
worst.
I
I
had
no
idea
that
such
buildings
existed
in
a
first
world
country,
but
typical
of
such
a
privately
owned,
affordable
building.
It
was
plagued
by
blacks,
maintenance
and
repairs.
B
Cockroaches
bed
bugs
ants
mice,
black
mold,
to
top
it
all
off,
it
was
inaccessible,
so
that
living
experience
is
what
brought
me
to
acorn.
In
2011.,
I
actively
joined
acorn
toronto's
campaign
to
establish
landlord
regulations
and
that
the
fight
that
fight
defined
my
life
for
the
next
five
years,
the.
P
B
Campaign
to
regulate
landlords
was
already
years
in
progress
and
would
eventually,
last
more
than
11
years
in
2013
acorn
toronto
organized
a
deputation
in
front
of
city
of
toronto's
executive
committee,
which
included
mayor,
rob
ford
and
deputy
mayor
norm
kelly,
and
I
led
that
deputation
and,
as
I
spoke
about
the
suffering
that
tenants
endure
in
poorly
managed
buildings.
I
wondered
if
by
the
expressions
on
the
faces
of
the
counselors
and
the
mayors,
whether
they
were
sympathetic
to
the
deputation
or
not
and.
B
I
didn't
see
that
many
sympathetic
faces
in
those
chambers,
but
surprisingly
the
acorn
deputation
brought
mayor,
rob
ford
to
500
road
and
he
spent
more
than
four
hours
there
investigating
the
squalor
of
my
building,
and
I
was
there
with
him
every
minute
of
those
four
hours
and
at
some
point
he
said
to
me.
You
know
in
14
years
of
politics
jerry.
B
This
is
in
like
the
top
10
worst
buildings,
I've
ever
seen,
but
so
when
I
moved
to
ottawa
a
few
years
later
and
started
attending
ottawa
acorns
meeting
the
stories
I
heard
from
members
of
ottawa
acorn
were
just
so
familiar
to
what
I've
seen
in
toronto.
It
astonished
me
I'm
in
the
capital
city
of
canada
and
bed
bugs
are
biting
toddlers.
B
They're,
broken
windows
patched
with
cardboard,
not
enough
heat
in
the
winter
too
much
heat
in
the
summer,
people
keeping
their
cockroaches
in
jars
to
prove
to
landlords
that
they
existed
so
that
they
could
be
eligible
for
past
extermination.
I
used
to
keep
my
bed
bugs
in
a
plastic
baggie
in
the
freezer.
B
Anyway,
the
list
goes
on
so
today
I
want
to
see
many
sympathetic
faces
within
ottawa
city
council,
so
let's
not
pull
a
toronto
and
turn
the
fight
for
pest
control
and
rental
management
into
an
agonizing
long
affair.
By
passing
these
two
important
bylaws
and
implementing
them
as
soon
as
possible,
not
the
end
of
next
year.
A
Thank
you
very
much
jerry.
I
appreciate
you
sharing
those
experiences
and
I
think
you
do
have
a
sympathetic
committee
here
that
that
is
working
on
your
behalf.
So
I
appreciate
you
joining
us,
I'm
just
looking
to
see
if
there's
any
hands
up
and
I'm
not
seeing
any
questions.
So
thank
you
again
for
joining
us,
jerry,
you're
welcome,
and
next
we
have.
I
just
see
a
message.
Next
delegation
has
taken
herself
off
the
list,
so
next
we
have
john
dickey
and
john.
Are
you
with
us?
P
P
P
On
the
other
hand,
on
the
other
side
of
the
needle,
there
needs
to
be
enough
teeth
there
to
ensure
that
the
people,
the
the
bad
apple
landlords,
I'll
call
them
who
are
not
doing
what
they
need
to
do,
do
what
they
need
to
do
in
greater
numbers.
It'll
never
be
10
000
out
of
10
000
people,
but
let's
raise
it
from
9
500
people
to
9
800
people
and
we've
done
made
an
improvement.
P
P
The
change
by
council
lulaf,
I
believe,
was
triggered
by
an
acorn
request
and
from
iolo's
perspective,
we
are
satisfied
to
support
that
change
so
that
there
will
be
more
documentation
for
tenants
who
want
to
take
it.
Let's
say
to
the
landlord
and
tenant
board,
or
perhaps
even
discuss
it
with
a
a
by-law
enforcement
officer
that
in
fact
might
to
a
point,
almost
minim
or
reduce
the
need
for
the
city
staff
to
investigate
the
issuance
of
some
kind
of
a
report
from
bylaw,
not
sure
about
that.
That's
just
a
thought.
I've
had
on
seeing
this.
P
This
change,
the
exchanges
from
councillor
al
shantiri
are
important
changes.
The
the
one
with
respect
to
the
pest
control
posting,
I
think,
was
just
an
oversight
initially
and
it's
good.
That's
cleaned
up.
The
changes
to
allow
additional
means
of
delivery
of
these
documents
are
important,
because,
if
you
can
remember,
there
was
a
concern
even
of
a
fee
of
20
dollars
per
unit,
that
the
impact
that
would
have
on
the
affordability
of
housing
at
the
margin
and
a
registered
mail.
P
A
cost
is
9.50,
plus
the
postage
so
and
couriers
are
similar
cost
10
11.
So
you
can
imagine
that
landlords
would
be
unhappy
in
the
case
of
a
200
unit
building
they
may
have
to
send
out
50
of
these
packages
to
tenants
who
will
not
sign
that
would
done.
The
old
way
would
have
been
a
500
expense
and
that
might
come
up
every
year.
So
done
one
minute,
it
may
be
a
couple
of
hundred
dollars,
but
it
won't
be
500.
So
we
appreciate
those
changes.
P
In
conclusion,
let
me
commend
the
staff
for
their
careful
consideration
of
the
issues
brought
forward
by
all
sides.
Let
me
also
speak
in
support
of
the
new
pest
control
provisions,
which
will
assist
a
great
deal
in
having
both
landlords
and
tenants
do
their
parts
to
eliminate
pests,
and
that
is
what
is
essential.
P
D
Q
P
Of
the
made
of
the
multiple
unit
stock,
our
members
represent
men
own
and
manage
40
000
out
of
the
65
000
multi-residential
units
in
the
city.
So
that's
two-thirds
of
the
purpose-built
stock.
We
also
have
some
members
who
run
smaller
use,
and
I
am
in
touch
with
the
two
organizations
which
are
predominantly
smaller
owners
and
certainly
their
concerns
are
a
little
different
from
ours
in
some
respects.
But
the
overarching
concern
that
it
is
essential
to
thread
this
needle
applies
to
every
landlord
in
the
city.
Q
P
Now
that's
a
very
interesting
question
which
we
have
given
some
consideration
to.
What
I
would
say
primarily
is
that
we
do
not
beat
the
bushes
trying
to
have
bad
apple
landlords
join
our
organization
and
frankly,
they
do
not
typically
want
to
join
our
organization,
because
we
are
willing
to
call
it
like
we
see
it.
We
are
willing
to
say
that
certain
things
need
to
be
done.
P
There
will
be
small
landlords
and
even
a
few
mid-sized
landlords
out
there
who
are
probably
appalled
and
I'm
not
fighting
tooth
and
nail
to
stop
this
bylaw
from
going
through,
but
we
think
it's
a
reasonable
balanced
compromise
and
we
think
it
is
a
worthwhile
endeavor
from
that
point
of
view.
So
I
hope
that
answers
your
question.
Q
P
We
certainly
could
remove
a
member.
We
have
not
needed
to
the
bad
apple
landlords,
don't
tend
to
join.
In
the
first
place,
I
will
say
that
we
have
one
or
two
members
who
are
constantly
being
vilified
in
the
press,
but
when
we
look
at
their
records
of
what
they've
done
when
we
talk
to
them,
our
understanding
is
that
they
are
dealing
with
particularly
difficult
situations
and
to
take
the
pest
control
example
from
one.
P
This
is
a
different
landlord,
I'm
thinking
of
them,
though,
when
it
was
named,
but
pest
control
been
difficult
because
the
tenants
have
to
do
the
preparation.
The
tenants
have
to
keep
units
clean
to
keep
cockroaches
gone
and
we
could
enforce
those
requirements
by
notices
of
termination
or
applications
to
the
landlord
and
tenant
board,
but
it
was
a
long
process
and
unhelpful
in
getting
problem
solved
quickly.
P
That's
those,
I
think,
are
the
biggest
things
that
we
like
in
this
by-law
and
recognizing
that
there
are
requirements
being
imposed
on
landlords
for
ipm
and
other
things
as
well,
and
we're
fine
with
that.
As
a
balance,
some
of
our
members
use
ipm,
others
more
respond
to
treatment,
and
many
of
our
members
do
not
have
any
significant
pest
problems
in
their
buildings
at
all.
Q
So,
john,
I'm
just
going
to
say
I'm
not
a
huge
fan
of
the
blaming
the
victim
ideology
and
that
seems
to
where
you're
veering
saying
that
the
the
tenants
are
not
preparing
their
apartments
properly.
The
tenants
are
not
following
the
rules.
The
tenants
are
not
cleaning.
Do
you
have
specific
guidelines
for
your
for
your
members,
for
example,
that
says
if
you
have
an
infestation
in
one
unit
that
that
the
whole
building
should
be
done
or
the
whole
floor
should
be
done,
so
they
don't
simply
move
from
one
unit
to
another.
P
Well,
it's
not
a
question
of
the
whole
building
or
the
whole
floor.
It's
been
standard
practice
for
decades
that,
typically,
when
there
is
any
significant
infestation,
the
nine
units
around
the
unit
and
the
unit
will
be
inspected
to
find
the
focal
unit.
Now
it
may
be,
the
focal
unit
is
one
beside
or
or
above.
P
So
that's
why
you
do
the
nine
you
do
the
besides.
You
do
the
blows,
and
then
you
do
the
corners
first,
you
inspect
to
make
sure
you've
got
the
focal
unit.
Once
you
find
the
focal
unit,
then
you
do
the
nine
units
around
the
focal
unit,
so
that
might
end
up
being
12
units
instead
of
instead
of
9
units.
Do
we
have
guidelines
on
this
a
number
of
years
ago,
when,
when
bed
bugs
were
sort
of
come
into
force
as
a
problem,
we
did
education
for
our
members.
P
We
consulted
with
the
pest
control
people,
we
organized
a
lot
of
public
information
and
we
also
worked
with
the
city
and
oph,
and
so
we
we
put
out
protocols
for
our
members,
but
our
members,
the
don't,
really
need
those
protocols.
They
were
following
these
practices.
In
the
first
place,
we
assembled
their
best
practices
and
to
let
me
deal
with
the
blame
game.
P
Q
A
Thank
you,
council
egg
lie
and-
and
I
I
can't
help
but
but
comment-
I
I
really
don't
think
the
ottawa
public
library
is
the
source
of
our
problems
when
it
comes
to
pests.
So
if
we
can
refrain
ourselves
from
making
these
types
of
assumptions,
I
don't
think
I
don't
think
it's
warranted.
So
moving
on,
I
think
councillor
fleury
has
a
question.
H
I
do
not
john
good
to
see
you
we'll
be
meeting
with
the
university
shortly,
so
you
you
and
I
are
often
in
touch-
and
I
have
to
say
that,
although
you
represent
the
large
landlords,
you
have
been
involved
with
some
of
the
most
challenging
bunkhouse
situations
in
my
area
for
for
a
number
of
years,
and
I
think
that
has
helped
tenants
and
the
community
and
landlords
to
upheld
and
put
in
place
standards.
I
have
three
key
questions.
H
P
I
think
a
responsible
landlord
would
give
the
tenant
the
choice
pointing
out
that
the
unit
still
needs
treatment
if
they,
in
fact
the
landlord
knows
of
the
problem
in
some
cases.
I
suspect
this
happens,
because
the
landlord
does
not
know
of
the
problem
and
some
pests,
especially
bed
bugs
are.
It
is
difficult
to
identify
a
low
level
or
mid-level
infestation
if
there
is
not
a
tenant
in
the
unit,
so
the
tenant
who
moved
out
had
an
infestation.
P
Well,
they
may
not
even
have
known
often
they
don't,
but
they
can
know
from
the
bites
or
from
blood
spots
on
on
the
mattress
and
that
kind
of
thing,
but
an
empty
unit.
It's
it's
not
it's
not
the
easiest
thing
to
walk
into
and
in
a
day
or
two
or
a
couple
hours
or
an
hour
identify
if
there
are
bedbugs
in
that
unit.
H
H
I
I
want
to
understand
from
a
legal
point
of
view,
because
that's
your
background
is
legal
and
you're
there
to
advise
the
the
landlord-
and
you
know
you-
you
play
an
advocacy
role
there
with
with
all
levels
of
government,
wondering
what
is
the
limitation
to
transform
all
this
to
an
online
online
element.
So
we
talk
about
an
online
database.
We.
Why
can't?
We
just
force
everything
online
in
existing
regulations
or
in
these
measures.
P
One
of
the
problem
is
that
some
of
the
older.
Well
again,
let
me
not
stereotype
people,
but
there
are
some
landlords
who
aren't
very
adept
with
the
electronic
stuff.
There
are
a
few
landlords
who
didn't
even
have
emails,
although
the
ones
I
know
their
children
certainly
do
so.
One
of
the
issues
was
the
requirement
that
the
a
landlord
provide
the
tenant,
an
e,
an
ability
to
notify
by
electronic
means.
We
actually
opposed
that
the
staff
insisted
that
everyone
who's
renting
a
unit
should
have
an
e
mean.
P
So
I
think
that's
the
issue
and
as
compared
with
many
businesses,
there
are
more
landlords
more.
A
higher
percentage
of
landlords
are
the
older
generation,
rather
than
the
percentage
of
say,
restaurateurs
or
or
or
other
other
businesses
that
you
could
name.
So
again.
I'm
not.
I
think
the
large
eola
members
would
have
no
problem
with
with
going
electronic,
but
this,
the
the
and
frankly
the
staff
have
wanted
paper
copies
as
far
as
we
can
provide
them.
They
think
it's
a
good
thing
for
tenants
to
have
a
document.
P
H
P
H
Just
for
those
who
aren't
privy
to
why
I'm
asking
that
john-
and
I
have
been
made
aware
over
the
years
of
of
complex
legal
issues
when
a
landlord
or
tenant
informs
one
another
and
appear
that
it's
acceptable
and
and
the
paper
copy
is
deemed
to
be
received
over
a
three-day
window.
An
email
takes
a
second
to
send
and
has
a
footprint.
So
I
you
know
just
so
that
people
have
contacts.
H
H
Because,
right
now
we
rely
on
reporting
and
we
rely
on
what
you've
described
as
standard
from
the
industry,
but
there's
nothing
in
regulation
that
says:
unless
the
person
reports,
then
you
could
have
a
full
infested
floor,
but
just
one
complainant
that
you
keep
treating
but
you're
not
getting
to
the
focal
unit
you're
not
getting
to
the
source.
So
can
you
what
should
we
put
in
our
laws?
Or,
what's
the
threshold
that
should
trigger
a
a
full
floor,
scan.
B
B
P
P
P
I
think
we
would
tend
to
leave
the
tenant
to
report
that
there
is
an
element,
isn't
working
or
certainly
we'd,
certainly
expect
a
report
of
the
whole
stove
isn't
working
in
the
oven
and-
and
I
mean
we
get
those
calls
and
we
attend
to
them.
The
other
thing
is
that
it,
the
practice
varies,
but
some
landlords,
the
the
cutting
edge
landlords,
already
do
ibm
and
already
do
check
for
all
signs
of
cockroaches
and
insofar
as
they
can,
they
may
check
for
for
bed
bugs.
P
I
I
think
they
do,
because
one
of
them
talked
to
me
about
the
number
of
units
that
they
find
in
an
ordinary
building
that
have
pests
which
they
then
go
and
deal
with
proactively.
Having
done
the
inspection
and
having
found
the
problem,
even
though
lieutenant
in
most
are
all
cases,
and
in
that
situation
has
not
reported,
it.
B
B
Throughout
the
floor,
if
not
multiple
floors,
so
I
don't
understand
why
spraying
isn't
done
annually
proactively
by
landlords,
because
it's
in
everyone's
best
interest,
yes,
there's
an
expense
but
the
hassle.
The
amount
of
administration
time
dealing
with
service
requests
for
a
problem
that
just
keeps
shuffling
around
a
building.
I
I
just
I've,
never
been
able
to
wrap
my
head
around
other
than
cost.
Why
a
landlord
would
not
do
that.
P
Well,
I
think
I
have
some
answers
why
pub
health
canada
does
not
want
us
to
spray
unless
we
need
to,
among
other
things,
because
then
the
bugs
get
more
resistant
to
the
sprays,
and
that
makes
them
less
effective,
which
makes
the
problem
worse
in
the
long
run.
The
second
thing
is,
and
indeed
included
in
ipm-
is
that
you
don't
spray
unless
you've
identified
what
the
pest
is
and
what
is
the
best
way
to
treat
it
in
some
cases
you
don't
even
need
to
spray.
What
you
need
is
a
vacuum
cleaner.
P
What
you
need
is
something
else
rather
than
spraying
so
also
in
canada,
because
we
only
have
one
hot
season
rather
than
in
florida.
It
seems
to
me
they
have
three
hot
seasons,
and
one
of
them
is
excruciatingly
hot,
bugs
tend
to
be
a
bigger
problem
in
florida
than
they
are
here.
A
third
reason
for
not
doing
it
is
that
the
tenants
need
to
do
a
certain
amount
of
preparation
and
that's
a
nuisance
on
the
on
to
the
tenants.
P
In
fact,
some
of
the
tenants
are
reluctant
to
do
it,
even
though
the
bugs
are
actually
there,
because
it
can
be
a
nuisance
and,
depending
on
the
time
of
the
situation,
et
cetera,
et
cetera,
so
landlords
would
for,
for
the
sake
of
their
tenants,
would
very
much
oppose
any
requirement
that
we
we
spray
for
even
bed
bugs
every
year.
What
is
needed
in
ipm
is
to
find
the
problems
more
quickly.
I
I'm.
P
I
surprised
that
there
are
many
landlords.
If
you're
telling
me
there
are
landlords
out
there
who
don't
check
the
nine
units
around
or
at
least
four
up
and
down
and
beside
of
of
a
problem
surprises
me
because
that's
certainly
not
our
experience
and
certainly
not
the
practice
of
people
ill
members.
There
was
a
last
thing
which
almost
oh,
yes,
the
thing
I
do
know
landlords
do
that
that
common
practice
is
is
to
spray
in
the
common
hallways
in
an
effort
to
stop
spread
between
units.
B
P
We
could,
but
there
is
a
desire,
I
think,
for
the
implementation
time
to
be
consistent
across
the
city.
There
certainly
is
work
that
needs
to
be
done
on
these
templates
to
help
people
do
this
right
and
to
get
it
out,
because
remember
I
mean
my
members
could
go
in
a
matter
of
months,
but
my
members
are
not
the
problem.
The
problem
is
that
200
odd
out
of
10
000
bad
apple
landlords,
and
they
one
the
word
needs
to
get
out
to
them.
P
It
may
as
a
result
of
media
about
this
two.
The
templates
need
to
be
there.
It's
it's
a
little
help
to
tell
someone
they
have
to
follow
these
rules
and
then
they
say
well
what
what?
What
form
do?
I
use
the
city
to
their
credit
very
much
going
forward
with
with
templates,
and
I
want
to
work
with
them.
I
mean
I'm
offering
my
expertise
to
help
get
good
templates.
P
The
the
structure
will
be
determined
by
the
bylaw,
but
there's
ways
to
phrase
things:
ways
to
put
things:
there's
the
issues,
because
there
are
different
types
of
units
and
the
information
is
to
be
quite
unit
specific.
So
I
mean,
and
then
we
get
to
the
problem
of
you-
know
that
also
staff
time
in
terms
of
I
believe
some
of
the
team
is
now
turning
to
the
short-term
rental
issues
in
q4
of
2020.,
so
we're
pushed
into
q1
of
2021
and
then
we
go
on
from
there.
B
O
A
A
C
C
Our
small
team
of
staff
would
knock
on
doors
four
days
up
four
hours
a
day
five
days
a
week
and
talk
to
people
about
their
issues
in
the
14.
In
the
past
14
years
we
have
always
consistently
seen
the
cleanliness
and
maintenance
of
housing
being
the
top
issue
that
people
who
we
speak
to
in
these
communities
bring
up
now.
C
In
particular,
we
are
excited
to
see
included
requirements
for
capital
maintenance
plans
and
progress
to
review
the
follow-up
with
tenant
services
requests
integral
past
me
integra
in
well.
I'm
sorry
integrating
pest
management
plan,
a
special
asset
registration
instructions
for
tenants
with
information
on
their
rights
is
also
something
we're
happy
to
see
and
strict
timelines
to
respond.
Attendance
requests.
Acorn
has
been
calling
for
many
of
these
changes
for
a
long
time,
so
we
are
thankful
that
the
city
has
incorporated
the
feedback
right
now
with
kovid.
C
C
C
We
are
hoping
to
get
a
shorter
timeline
than
spring
2021.
We
are
hoping
that
staff
can
work
in
ways
to
find
shorter
shortcuts
to
help
reduce
the
time
of
the
timeline.
We
propose
that
using
templates
that
have
been
implemented
in
toronto
for
pest
control
and
other
issues
might
help
with
shortening
that
timeline.
C
One
of
them
would
be
making
sure
that
the
response,
time
for
urgent
matters
involving
in
infestations
are
within
24
hours,
not
necessarily
a
visit
to
a
unit,
but
the
process
being
started
within
that
24
hours,
four
pests,
because
bed
bugs
and
so
on
can
be
such
a
large
and
problematic
thing.
We
would
also
like
to
see
notifications
of
disruption
of
services
put
in
apartment
units
on
notice
board.
J
C
J
C
A
E
Thank
you
chair.
Thank
you,
yeah.
Thank
you,
norma,
jean,
for
coming
out
today.
I
know
you've
done
a
lot
of
work
on
this
throughout
the
process
and
much
of
the
work
of
acorn
has
has
been
incorporated
into
this
into
these
bylaws,
and
I
know
you
didn't
get
100,
but
I
think
it's
definitely
in
the
right
direction,
and
I
think
you
can
agree
with
that.
My
question
is
is
in
terms
of
is
getting
the
message
out.
E
In
the
meantime,
I
think
that's
really
really
important,
because
I
understand
the
frustration
of
of
the
weight
it's.
It
is
crucial,
especially
with
the
cobot
19
situation,
but
my
question
is
about
the
education
and
communications
and
how
we
get
that
out.
Do
you
have
any
thoughts
or
suggestions
on
that?
Should
we
be
working,
for
example,
with
our
public
health
partners
as
well
to
to
educate
tenants
on
on
on
what
they
can
ask
for
if
they,
because
they
are
a
lot
of
these
things-
are
about
health
concerns.
C
Yes,
I
believe
bringing
in
public
health
partners
would
also
help.
I
also
believe
that
mr
dickey's
organization,
with
some
help,
could
also
help
there
with
some
of
it,
I
mean
we
could
work
together
on
this
education
aspect.
I
think
that
that
is
a
good
initiative
for
everyone
to
work
together
on
getting
this
education
out
there
for
everyone.
E
Yeah.
Okay,
I
appreciate
that,
so
these
seems
to
be
the
key
to
this
because
we're
talking
about,
we
tend
to
talk
about
the
pest
control
and
and
we're
talking
about
things
that,
if
they're
not
repaired,
will
be
problematic
in
in
terms
in
the
long
term.
So
I
I
thank
you
again
for
all
the
initiative
you've
done
on
this.
E
A
A
A
A
A
B
Good
morning,
city,
councilor
and
staff,
my
name
is
edith
harmos.
I
am
a
senior
and
I
have
been
renting
a
decision
since
beaver
barracks
since
december
2010
in
ottawa.
The
reason
why
I
wanted
to
speak
with
you
today
so
is
that
you
can
understand
the
consequences
for
tenants
when
landlords
are
not
held
accountable
for
maintenance
and
repairs.
B
Since
january
2018
I
was
an
employment
insurance,
sick
leave,
and
now
I
am
on
a
pension
before
the
employment
insurance.
I
was
working
for
almost
the
minimum
wage
on
january
25th
in
january
25th
2018.
I
was
walking
slowly
in
the
alley
alleyway
to
my
building.
I
slipped
fell
and
hit
my
head
on
the
stairs
of
another
building
that
belongs
to
my
landlord.
B
On
february
26,
2018
orkin
came
and
checked
for
bed
bugs
their
dog
was
jumping
on
my
bed.
Without
my
authorization
I
found
after
they
left
a
vial
with
a
live
bed
box
under
my
bed,
of
which
I
have
pictures
several
times.
Orchim
has
come
to
the
building
to
check
for
cockroaches,
and
I
asked
the
worker
why
they
don't
clean
up
the
ventilation
system.
B
B
Another
couple
of
years
ago
we
were
told
in
the
meeting
that
the
geothermal
system
used
to
heat
and
cool
our
building
was
not
properly
built
and,
as
a
result,
we
received
letters
saying
that
we're
paying
extra
money
each
month
why
we
have
to
pay
extra
for
the
cost
of
something
that
is
not
our
fault.
Yes,
they
do
maintenance,
but
in
a
non-professional
and
irresponsible
manner,
and
this
has
to
be
changed.
B
If
landlords
were
required
to
have
capital
maintenance
plans
like
the
bylaws
suggests,
they
would
have
been
on
top
of
these
problems
from
the
beginning
and
the
cost
wouldn't
have
been
passed
down
onto
tenants.
Like
me,
we
are
paying
sometimes
over
6
70
70
after
the
70
dollar
rebate,
the
heating
and
cooling
does
not
work
properly.
It's
too
hot
in
the
summer
too
cold
in
the
winter.
B
The
windows
are
impossible
to
open.
You
can
get
them
open,
just
a
tiny
bit
in
the
navy
winter.
I
live
in
constant
fear
that
I
have,
because
I
have
a
small
heater
and
it's
freezing
core
and
do
not
put
on
fire
my
apartment
with
this
ventilation
system.
I
don't
know
how
safe
it
is
with
the
kovi
19
virus,
because,
again,
the
windows
are
almost
impossible.
B
I
agree
with
acorn
that
other
elements
of
this
bylaw
that
I
think
are
important,
requiring
landlords
to
have
a
process
for
receiving
following
up
service
requests
from
tenants
for
tenants
which
should
include
snow.
Remember,
yes,
creating
timelines
for
addressing
service
requests
based
on
severity.
Thank
you
for
your
time
and
consideration.
A
A
A
S
They've
been
pretty
irresponsible
for
that
matter
and
I'm
the
previous
caller
had
mentioned
about
ventilation
problems
in
the
buildings.
Yes,
my
adopted
daughter
lives
in
timmer
creek's
high
rise
in
the
next
street
over
and
she
lives
on
the
15th
floor
and
all
her
bathroom
ventilation
is
blowing
hot
air
inside
to
the
to
the
bathrooms.
S
Instead
of
drawing
out
the
the
sale
orders
out,
everything
seems
to
be
on
a
reverse
system,
so
that
has
been
brought
to
my
attention
in
the
last
month
that
there
could
be
a
real,
serious
problem
with
that,
especially
the
previous
caller
said.
The
culvert
19
has
really
thrown
many
of
us
for
a
loop
and
we're
still
trying
to
deal
with
the
problems
as
they
show
up.
S
Let's
see,
besides
accessibility,
there
have
been
other
issues
in
the
building
when
repairs
have
been
done.
They
are
not
built
repaired
by
the
our
building
codes,
for
example.
Example:
our
entrance
doors,
the
glass
comes
right
to
the
floor,
except
for
maybe
two
to
three
inches
in
a
metal
frame
and
the
glass
is
breaking
very
easy
in
shard,
and
the
ontario
building
code
requires
that
any
glass
that
comes
within
approximately,
I
think
it's
900
millimeters
or
about
18
inches
from
the
floor,
has
to
be
tempered.
S
The
pest
control
is
definitely
an
issue
and
how
it's
handled
not
sporadically,
they
don't
seem
to
take
things
seriously
and
they
tend
to
blame
the
tenant
for
the
pest
problems
like
we
have
cats
and
they
say:
well,
you
have
your
cat
food
dishes
on
the
floor
and
the
water
dishes
on
the
bar.
Where
else
are
you
going
to
put
them
anyway?
I
thank
you
very,
very
much
for
your
time
and
I
hope,
as
a
group
that
we
can
I'll
get
these
problems
solved
to
the
best
of
our
abilities.
A
S
S
A
T
T
T
T
They
want
us
to
pack
everything
in
boxes
from
the
kitchen
like
in
the
kitchen,
all
the
the
kitchen,
cupboard's
gotta
be
packed
away.
Your
your
clothes
gonna
be
packed
away.
Obviously
I
can't
do
it.
My
roommate
can
do
it.
I
gotta
hire
somebody
to
do
it
every
time
it
cost
me
fifty
dollars
to
do
it
to
get
somebody
to
come
in
then
I
found
out
I'm
allergic
to
it
and
that's
one
thing
we
did
not.
N
T
This
bylaw
I
break
out
in
hives
really
like
badly
when
you
got
sprayed
before
there
is
other
options:
there's
heat
treatment
where
the
you
leave
the
apartment
and
they
basically
overheat
your
apartment.
It
kills
all
the
bugs
the
bed
bugs
and
the
cockroaches
it
works
really
well,
according
to
friends
of
mine,
that
had
the
system
done,
but
it's
for
those
that
are
us
that
are
converted
to
it.
T
We
there's
got
to
be
something
in
the
bylaw
that
says
that
we
are
allowed
to
refuse
the
spraying
for
alternatives,
but
that's
not
covered
in
here
at
all,
and,
I
think,
that's
very
important
say
the
building's
too
residential,
the
fire,
the
cleaners
so
the
only
floor,
that's
getting
cleaned.
As
far
as
I
know.
Right
now
is
the
main
lobby,
because
that's
visible
to
everybody.
T
The
garbage
chutes
are
not
being
cleaned
regularly
laundry
room,
we've
got
a
lack
of
no
ventilation.
All
the
apartments
around
the
laundry
room
are
complaining
about
the
heat,
but
the
laundry
laundry
that
garbage
shoots
is
an
issue
because
the
cockroaches
go
up
and
down
and
if
those
are
not
maintained
regularly,
then
it
spreads
up.
It
spreads
the
bugs
go
from
floor
to
floor.
T
T
T
T
Okay,
thank
you.
We
gotta
have
a
prevention
in
there
preventing
people
from
bringing
stuff
back
into
the
building.
Even
a
lot.
There's
a
big
area
where
you
put
the
pressure,
put
a
lock
on
it
and
have
have
maintenance
at
the
building
staff
unlock
it
have
the
building
staff
clean
this
building
properly
and
also
alternatives.
That's
one
thing
I
do
want
to
specify:
we
need
alternatives
to
discrete
for
those
that
are
larger.
A
A
H
This
is
a
statement
prepared
by
by
the
ceo
I
want
to
to
preface
by
saying
that
ottawa
community
housing
is
ottawa's
largest
landlord.
We
are
not
members
of
iolo,
but
we
are.
We
were
engaged
in
the
process
and
certainly
applaud
the
the
standardization
and
clarity
that
the
city
has
put
in
place.
So
the
statement
reads
as
follow
over
the
years
and
in
partnership
with
its
resident
and
agency
partners.
Ottawa
community
housing
has
adopted
leading-edge
practices
to
monitor
and
control
service
levels
and
standards.
H
We
understand
that
this
bylaw
will
help
level
the
playing
field
amongst
all
landlords
in
ottawa.
We
also
understand
that
there
will
need
to
be
a
need
for
operational
coordination
with
city
services,
post
implementation
to
mutually
share
data
and
information
that
will
aim
to
service
excellence.
For
example,
calls
received
at
311
about
och
will
need
to
be
redirected
to
our
call
center,
as
we
have
a
24
7
central
line
for
maintenance
and
safety
services.
H
A
Fantastic,
thank
you
very
much
councillor
fleury,
so
that
marks
the
end
of
the
delegations
and
I'll
just
confirm
with
a
committee
coordinator.
I'm
correct
yes,
okay,
perfect
and
I
want
to
miss
anyone,
and
so
with
that
I
will
move
to
questions
of
staff
and
I'll
go
again
I'll.
Ask
folks
to
just
raise
their
hand
and
we'll
go
through
that
way.
So
I
see
councillor
fleury
first
to
raise
his
hand
the
floor
is
yours.
H
I
too
want
to
echo
most
of
the
speakers
and
and
your
early
intervention
applauding
the
work
of
valerie
and
jared
on
the
report.
It
is
an
important
foundational
report
for
the
city
in
no
means
will
it
be
perfect,
but
it
will
certainly
set
clear
standards
and
objectives.
So
I
want
to
preface
my
my
my
questions
to
staff
that
I
am
fully
in
support
of
what
they're
bringing
forward
and
want
to
thank
them
for
their
work
and
engagement
throughout.
H
I
want
to
raise
a
couple
of
the
the
the
questions
that
I
raised
to
mr
dickey,
beginning
with
the
the
communication
so
communication
between
tenant
and
and
landlord,
recognizing
that
there
might
be
a
a
need
for
some
to
still
have
paper
copies,
that
the
easiest
way
to
track
interactions,
in
my
mind,
remains
through
email.
I
wonder
it,
although
it
is
one
of
the
categories,
why
don't
we
make
that
the
clear
path.
J
H
H
J
Madam
chair,
I
would
defer
to
director
chapman
on
the
operational
aspects
of
the
counselor's
questions,
but
maybe
I
can
preface
the
answer
by
saying
that
the
counselor's
right
our
searchable
database
that
we're
currently
building
and
hope
to
have
ready
as
soon
as
possible
next
spring
will
be
tying
in
directly
to
service
requests
that
are
received
by
the
city.
That's
why
it's
taking
some
time
to
build
it.
J
R
H
H
R
D
H
Think
that's
fair,
but
I
wonder
if
valerie
from
a
legal
point
of
view
would
have
a
comment
like
what
what's
our
legal
ability
to
if
we're,
if
we're
in
the
process
of
actioning
a
resolution,
if
I'm
saying
we
the
city,
then
how
come
we
don't?
We
can't
see
it
through
no
matter
if
the
tenant
has
changed
because
we're
made
aware
and
it
it's
a
com.
It's
a
it's
an
official
step
at
that
point
when,
when
bylaw's
involved.
J
Madam
chair,
I
would
defer
to
our
legal
services
for
any
legal
questions.
I
could.
I
will
say
that
one
of
the
measures
that
we're
proposing
the
pest
treatment
plans
might
be
helpful
in
this
regard,
so
bylaws
will
have
the
ability
to
request
production
of
a
pest
treatment
plan,
the
integrated
press,
the
overall
integrated
pest
management
plan
and
then
specific
pest
treatment
plans
as
well
to
see
exactly
what
action
was
taken
and
when
which
could
assist
in
the
evolution
of
a
particular
case.
J
Right
of
entry,
as
as
you
know,
madam
chair
is
very
strictly
regulated
through
legislation,
and
so,
as
director
chapman
has
just
said,
bylaw
staff
do
try
to
get
right
of
entry
through
the
property
manager
and
understand
that
often
that
is
successful.
When
there
are
problems
that
occur,
they
would
have
to
be
dealt
with
on
a
case-by-case
basis
to
make
sure
that
lawful
right
of
entry
can
be
obtained
before
any
further
inspections
are
done.
However,
I
would
defer
to
legal
services
for
any
more
comment
on
this.
B
R
O
H
One
of
the
issues
we've
had
in
the
past
relates
to
availability
of
contractor
I've
seen
a
number
of
instances
where
you
know,
let's
say
a
broken
window,
there's
a
broken
window.
The
the
tenant
does
try
to
as
inform
the
landlord.
The
landlord
is
not
taking
quick
action,
so
they
call
3-1-1,
roger's
team
goes
out
and
then
they
work
to
identify
a
situation.
The
lat,
the
landlord,
gets
a
letter
from
a
random
contractor,
saying
it'll,
take
them
30
days
to
fix
it
and
then
right
away,
they've
bumped
out
a
period.
J
The
tools
that
we
are
proposing
will
put
responsibility
on
the
landlords
to
ensure
that
they
have
first
of
all
capital
maintenance
plans
in
place
for
those
big
capital
systems.
Those
plans
have
to
provide
inspections.
They
have
to
account
for
the
condition
of
those
systems,
note
any
deficiencies
and
note
any
plans
for
either
repair
or
remediation.
J
J
If
the
counselor
is
referring
to
the
availability
of
bylaws
to
issue
a
work
order
and
then
to
conclude
the
work
themselves,
if
the
work
order
is
not
met,
then
again
I
would
defer
to
chief
chapman,
but
I
understand
that
there
are
standing
lists
of
contractors
that
are
available
to
the
city
to
produce
that
work
and
to
make
those
repairs.
The
cost
then
can
be
tax
rolled.
That's
specifically
under
the
property
standards
by
law.
R
Madam
chair,
yes,
that's
correct,
so
contractor
availability
is
certainly
a
challenge
in
some
cases,
depending
on
you
know
the
deficiency
list.
That's
part
of
the
order.
That's
issued
things
like
a
broken
window
when
a
new
window
has
to
be
ordered.
The
reality
is
that
when
it's
an
odd
sized
window
and
it's
not
readily
available
off
the
shelf,
those
windows
have
to
be
manufactured,
so
there's
often
a
30
and
even
60-day
delay
on
those
on
the
delivery
of
those
windows.
R
H
Okay
I'll
take
that
away,
but
I
do
think
that
is
an
area
of
weakness
in
our
overall
is
just
it
feels
like
some
landlords
have
taken
advantage
of
of
just
getting
a
contractor
delay
notification
to
bylaw
to
not
accelerate
the
work.
My
last
question
on
chair
relates
to
pest
management
and
it
relates
to
incidents
where
a
tenant
would
a
neighbor
of
a
tenant
would
identify
a
focal
unit
for
pest
management,
so
I
am
tenant
living
in
unit
one.
I
report
pest
management.
I
continually
get
treatment
for
my
unit.
H
O
We
need
some
flexibility
for
landlords
to
implement
an
effective
approach,
but
that
is
the
standard
is
that
it
has
to
be
kept
free
from
pests
and
free
from
the
conditions
that
would
cause
them.
So,
in
the
event
of
an
infestation,
a
landlord
has
to
implement
their
integrated
pest
management
plan
and
would
have
to
take
the
necessary
measures
to
remove
an
infestation,
and
that
would
include
inspecting
other
units
around
the
building.
As
mr
dickey
had
discussed,.
Q
Q
If
you
will,
we
know
that
there
are
landlords
who
are
not
following
the
rules
where
your
service
is
called
out
on
an
above
average
number
of
times
to
respond
to
everything
from
heat
not
being
on
to
elevators,
not
working
to
investigations.
You
name
it
you.
You
are
a
proactive,
sir,
not
a
proactive
service,
but
generally
speaking,
your
your
a
service
that
responds
to
calls
my
concern
around
the
new
byline,
and
I
think
there
are
a
lot
of
good
things
in
there
and
I
appreciate
the
work
the
staff
has
put
into
it.
Q
Q
R
R
First,
I
think
you'll
recall
that,
back
in
november
of
last
year,
council
approved
who
ft's
temporary
ft's
to
increase
some
of
the,
I
won't
say,
proactive
enforcement,
but
some
focused
enforcement,
some
of
the
problematic
properties
that
we
have-
and
I
think
you
know
mr
dickey
spoke
to
those
you
know
representing
many
landlords
in
the
city
and
our
experience
with
the
landlords
in
the
city
that
you
know.
I
will
say
that
most
of
the
landlords
are
pretty
good
to
deal
with
and
are
very
responsive
to
complaints
and
concerns
from
their
from
their
tenants.
R
Q
Noah
I
appreciate
that
answer.
I'm
cognizant
of
the
fact
that
we
we
can't
really
be
telling
you
how
to
enforce
or
or
but
you
know,
I'm
not
confident
that
the
people
that
are
causing
problems
now
are
going
to
say.
Oh,
we
have
put
together
capital
maintenance
plan,
we're
going
to
go
right
ahead
and
do
that.
Q
Q
A
Q
Quick
question
of
clarification
of
staff
about
one
of
the
motions
that
was
tabled.
Would
this
be
an
appropriate
time
to
ask
that
question
as
well
sure
sure,
okay,
thank
you.
So
I
I
believe
it's
councilor
al
santiri's
motion
which
talks
about
giving
notice
and
of
of
changes
to
the
tenant,
and
I
think
it's
paragraph
4g.
If
I,
if
I
noted
down
correctly
talks
about
providing
proof
of
delivery
in
terms
of
the
use
of
email.
Q
I
have
some
concerns
about
the
use
of
email,
not
the
least
of
which
I
think,
a
lot
of
the
people
that
most
need
this
information,
don't
necessarily
have
access
to
computers
or
or
to
the
internet
to
be
able
to
receive
it
in
that
manner.
But,
having
said
that
do
do
we
not
really
want
to
have
proof
of
receipt?
Q
Q
J
Madam
chair,
first
of
all,
I
think,
what's
intended
here
is
proof
of
receipt.
So
I
very
much
appreciate
councillor
egleye's
comment.
We
would
be
if
counselor
al
shantiri
is
amenable.
I
would
staff
would
certainly
support.
Having
for
subsection
g
of
that
motion
changed
to
proof
of
receipt
to
buy
the
tenant,
so
I'd.
Q
J
I
understand
that
where
this
has
been
required
in
the
past,
bylaws
has
required,
as
you
say,
that
that
technical
message
through
email
saying
that
the
message
has
been
received,
which
does
require
the
receiver
to
turn
on
that
function.
That
is
the
first
way.
The
second
type
of
proof
of
receipt
would
be
an
email
back
from
the
tenant
saying
I
received
your
email,
so
this
would
be
one
of
several
methods,
as
you
can
see,
from
counselor
al
shanteri's
email,
but
we'd
certainly
support
that
friendly
amendment.
Okay,.
D
So
he
would
like
to
emphasize
on
that
area
with
the
motion,
but
I'm
not
sure
if
how
how
he
would
like
to
see
the
language,
but
he
had
asked
and
I'm
okay
to
add
more
to
it.
To
clarify
between
me
is
the
apartment
building
lobby.
That's
when
commonplace,
not
just
for
the
tenant,
but
also
from
visitors
as.
Q
A
Okay,
thank
you
very
much
council
regularly
and
I
think
we'll
come
back
to
this.
We
thank
you
councillor
also
terry,
for
raising
that,
and
we
can
come
back
to
that
once
we
table
the
motion,
but
in
the
meantime
feel
free
to
to
work
amongst
yourselves
on
it.
I
I'll
go
back
to
the
speaker's
list
and
next
we
have
councillor
lula,
followed
by
councillor
meehan.
A
F
What
a
polite
bunch
we
are!
Thank
you,
man
and
thank
you
and
thank
you
chair.
I
I
just
want
to
go
back
to
the
point
that
I
was
raising
earlier.
I'm
wondering
I
mean
roger
chapman
has
a
list
of
properties
where
there
are
ongoing
issues
that
need
to
be
addressed,
and
we
are
aware
that
just
a
small
percentage
of
the
properties
are
responsible
for
the
bulk
of
our
our
our
complaints
and
our
ongoing
concerns
with
pests,
and
I'm
just
wondering.
F
I
think
this
is
the
proper
place
for
me
to
ask.
Do
we
have
enough
in
our
database
in
order
to
target
properties
that
I
think
that
we
could
speed
up
the
implementation
of
at
least
the
pest
control
bylaws
so
that
we
address
these
issues?
As
you
know
faster
for
people
who
are
really
and
for
lack
of
a
better
term,
they
are
suffering
the
fact
that
children
are
being
bitten
and
living
in
these
conditions.
So
it's
something
that
I
just.
F
F
O
Thank
you,
madam
chair.
I
will
begin
and
then
invite
chief
chapman.
If
you
would
like
to
add
anything
in
terms
of
the
city's
plan
to
implement
these
regulations,
the
one-year
timeline
was
developed
in
consultation
with
eastern
ontario
landlords,
ottawa
community
housing
and
my
colleagues
in
community
and
social
services,
as
eager
as
people
are
to
to
see
these
rules
implemented.
It's
equally
important
that
we
set
landlords
up
for
set
our
by-law
up
for
success,
so
we
have
certain
dependencies
within
the
city
that
need
to
be
addressed.
O
Additionally,
we
have
a
lot
of
work
to
do
to
prepare
all
of
the
tools
and
templates
and
resources
that
landlords
and
tenants
will
need
to
work
under
this
new
regulatory
system.
We
also
anticipate
that
work
can
be
completed
by
the
springtime,
so
that
gives
landlords
several
months
to
to
prepare
to
implement.
O
That's
particularly
important
for
the
larger
landlords
who
will
have
to
prepare
thousands
of
individual
instruction
for
tenants
documents,
because
these
documents
are
specific
to
each
tenancy
in
each
unit.
So
it
only
provides
them
a
couple
of
months
to
put
together
their
capital
maintenance
plans
in
accordance
with
the
templates
and
tools
we've
provided
to
prepare
their
information
for
tenants
documents
and
get
those
distributed
and
collect
all
of
the
signatures.
F
So
roger,
if
I
can
just
follow
up
on
that,
what
tool
did
you
have
like
the
f?
Were
you
able
to
issue
an
infraction?
What
was
that
infraction?
Is
there
a
fine,
that's
accompanied
to
it
to
a
to
a
landlord
who
has
continually
refused
to
address
some
of
the
pest
issues,
and
I
know
that
we're
implementing
fines
this
time,
that's
on
an
escalating
scale.
Do
you
think
that's
going
to
be
enough
in
order
to
to
to
make
sure
that
we
are
adequately
addressing
and
probably
solving
these
issues.
R
Yes,
madam
chair,
yes,
I
think
you
know
the
added
tools
will
certainly
help
us
with
enforcement.
You
know
again
we're
still
enforcing
the
property
standards
by
law,
but
it
at
least
added
with
the
proactive
work
that
the
pro
the
property
manager,
so
we
have
to
our
property
owners
have
to
do.
I
mean
you
know.
I
can't
imagine
that
we
wouldn't
see
any
reduction
in
in
those
type
of
complaints
for
those
types
of
infestations,
but
currently
the
the
mechanism
that
we
have.
F
Just
to
follow
up
so
for
the
for
those
properties
that
continue
to
be
problematic,
is
there
any
way
that,
even
before
this
by-law
is
we
pass
it
and
it's
enacted?
Is
there
any
way
that
you
could
possibly
do
that
so
that
we
can
solve
that
issue?
Now,
I'm
just
saying:
maybe
the
urgency
step
up
the
urgency,
because
we
are
in
covid
because
we
are
asking
people
to
stay
home
longer.
R
G
Thank
you,
madam
chair,
and
thank
you
for
putting
up
with
our
incredibly
annoying
politeness
today.
Two
two
points:
we've
heard
several
of
our
witness
witnesses.
Our
of
our
interveners
today
make
comments
about
the
ottawa
public
library.
I
want
to
set
the
record
straight
as
the
chair
of
the
ottawa
public
library
that
we
have
robust
measures
in
place
to
deal
with
issues
like
this.
We
do
not
have
an
insect
or
a
bed
bug
problem
at
the
ottawa
public
library.
G
It
remains
a
very
safe
place
for
for
everyone
to
take
out
material
and
to
bring
material
into
their
homes.
Therefore,
I
just
want
to
set
the
record
straight
on
that
that
the
the
ottawa
public
library
does
have
robust
measures
in
place
and
provides
an
incredible
service
to
our
community.
So
thank
you
to
our
staff
that
work
incredibly
hard
there
to
have
opened
22
of
our
33
branches
throughout
this
pandemic.
We're
providing
incredible
service
across
the
city,
so
I
wanted
to
make
sure
that
we
could
set
the
record
straight
on
this.
G
I
do
have
a
small
direction
to
staff
here.
I'm
the
council
liaison
for
the
accessibility
advisory
committee
and
I've
been
chatting
with
the
chair
throughout
this
meeting.
This
report
comes
to
us
saying
that
there
are
no
accessibility
considerations
when
this
report
actually
creates
a
quote-unquote
special
needs
registry
and
mentions
of
accessibility
requirements
in
this
proposal.
G
Some
of
the
language
regarding
accessibility
in
this
report
is
problematic
from
the
aac's
perspective,
and
I
would
like
to
request
that
the
aac
be
consulted
on
this
report.
The
chair
is
willing
to
call
a
special
meeting,
a
head
of
counsel.
Should
that
be
the
way
that
you
wish
to
go,
but
I'd
like
to
direct
staff
to
reach
out
to
the
accessibility
advisory
committee
chair
to
make
the
proper
arrangements
to
ensure
that
they
are
consulted
on
this
report.
J
Madam
chair
I'd
like
to
confirm
that
we
did
consult
with
the
city's
corporate
accessibility
office
on
the
measures
that
we
were
proposing.
As
you
know,
we
are
proposing,
for
example,
that
accessibility
features
in
buildings
form
one
of
those
key
capital
elements
for
which
a
landlord
has
to
have
a
capital
maintenance
plan.
J
We're
also
proposing
that
problems
with
accessibility
to
the
unit
form
one
of
those
categories
of
urgent
tenant
service
requests,
and
we
had
full
support
from
the
corporate
accessibility
office
on
those
measures.
In
terms
of
the
timing
of
bringing
this
report
to
the
advisory
committee,
I
my
concern
there
from
a
staff
perspective.
Would
that
would
be
that
it
would
delay
the
council's
consideration
of
this
matter.
J
If
I
could
suggest
what
my
team
would
very
much
welcome.
Is
that
as
we're
preparing
the
resources
for
landlords,
educational
material
for
tenants,
our
templates
and
samples
and
all
the
other
non-regulatory
measures
that
we're
bringing
forward,
we
would
very
much
welcome
bringing
those
issues
to
the
advisory
committee
for
their
review
and
input
prior
to
launching
them.
I
don't
know
if
that
would
be
satisfactory
to
the
counselor,
but
that
is
something
that
we
we
would
welcome.
G
L
L
I
do
want
to
echo
what
councilor
ruloff
just
said.
This
team
working
on
the
full
rental
accommodations
spectrum
has
done
an
incredible
job,
short-term
rental,
now
long-term,
and
thank
them
for
that.
It's
I
know
it's
a
tremendous
amount
of
work
and-
and
I
think
that
what
we
have
in
front
of
us
today
is
certainly
has
met
my
expectations.
I
know
that
there's
been
a
lot
of
consultation.
L
There's
always
concerns
you
know
moving
forward.
We
want
to
make
sure
that
what
we
have
in
front
of
us
and
what
we're
moving
forward
with
will
make
a
real
difference
in
people's
lives.
If
you
are
renting
from
you
know,
a
landlord
who
doesn't
care
about
their
property
and
allows
for
infestation,
it
is
life-altering.
L
So
I
want
to
recognize
that,
and
so
you
know
from
from
what
I've
heard
you
know
in
terms
of
you
know,
moving
out
people
moving
in
if
we
have
a
database
with
you
know,
open
and
close
almost
similar
to
what
we
have
in
the
restaurant
industry.
You
know
you
can
find
out.
You
know
if
you're
going
into
a
place
what
the
the
history
is
and
and
whether
it's
been
taken
care
of
the
the
only
the
only
concern
I'm
left
with.
L
I
think
after
all
of
this
discussion
is
around
the
the,
not
just
the
immediate
treatment
of
of
infestations.
I
understand
that
every
infestation
is
is,
is
is
different,
but
how
we,
how
we
do
ensure
that
there
is
a
standard
for
really
effective
pest
control,
and
that
doesn't
from
my
understanding
of
the
report,
you're
not
saying
you
know
you
have
to
go
out
and
get
this
type
of
exterminator.
L
But
how
do
we
ensure
that
before
something
is
closed,
we
know
that
effective
management
for
pests
has
been
has
been
undertaken
that
it's
not
just
simply
somebody
came
down
and,
put
you
know
double-edged
tape
on
the
floor.
You
know
grease
on
the
the
bed
post
type
of
thing
that
that
really
doesn't
leave
tenants
with
any
confidence
that
that
the
issue
has
been.
O
Thank
you
very
much
for
the
question
chair.
One
of
the
requirements
of
integrated
pest
management
and
that
we
built
into
the
bylaw
is
a
requirement
to
re-inspect
following
a
treatment
to
ensure
that
it's
been
done
effectively
and,
if
not,
then
of
course,
an
immediate
re-treatment
would
need
to
occur.
O
That
window
for
re-inspections
is
based
on
the
optimal
time
period
for
the
life
cycles
of
the
most
common
insect
pests
in
ottawa,
so
that
reinspection
requirement
will
help
to
ensure
that
the
treatments
have
been
done
effectively
and
the
new
requirements
for
a
landlord
to
provide
a
copy
of
the
their
integrated
pest
management
plan
and
specific
treatment
plans
will
provide
the
documentary
evidence
to
support
by
law
and
regulatory
services.
Investigations
in
that
regard,
to
ensure
that
it's
been
done
effectively.
L
Okay,
I
mean,
I
certainly
that
you
know
that
doesn't
go
a
long
way.
I
mean
there's
a
there's
that
time
frame
when
people
are
still
living
with
with
pass,
and
you
know
what
happens
if
it's
two
three
times
that
you
have
to
go
in
with
you
know
with
treatment
but
okay,
I
I
understand
that,
and
I
will
you
know
circle
back
with
conversations
that
I'm
having
with
people.
If
I
have
any
other
questions
between
now
and
and
when
this
comes
to
counsel.
Thank
you,
chair.
E
Thank
you.
A
lot
of
good
questions
have
been
asked.
I
want
to
add
my
voice
to
the
thanks
on
the
incredible
work,
valerie
and
jared
and
the
whole
team.
They
came
and
met
with
us
ahead
of
time
the
counselors
to
talk
about
this
and-
and
I
believe
many
of
our
expectations
were
met.
What
they're
doing
is
bringing
dignity
to
renters,
and
that
is
so
so
important.
We're
going
to
see
more
and
more
renters.
E
E
J
E
The
the
the
fact
that
we're
now
having
reporting
going
based
on
location
rather
than
to
the
person.
So
this
is
a
report
about
you-
know
232
jones
avenue
rather
than
about
mr
and
mrs
so-and-so,
who
are
making
complaints
about
a
in
terms
of
property
so
that
we
is
it
already
being
built
in
in
terms
of
the
record-keeping.
J
Yes,
madam
chair,
there's
two
measures
the
searchable
database
that
will
be
by
address
and
then
the
improvements
to
the
internal
systems
for
case
management
for
property
standards,
complaints
that
start
with
3-1-1
and
then
lead
to
bylaw
services,
and
I
can
invite
my
colleague
jared
to
again
provide
details
on
that.
If,
if
the
chair.
O
O
But
we
have
none
of
this
right
now.
It's
all
dependent
upon
first
council
approval
of
our
recommended
regulations
and
then
setting
up
all
those
back
room
processes
to
manage
it.
So
that
will
take
some
time
to
do,
but
once
that
work
has
been
completed
going
forward,
we'll
have
a
much
better
system
for
managing
the
quality
of
rental
housing
in
the
city.
E
Excellent.
Thank
you
very
much
in
terms
of
of
having
this
bylaws
go
through.
It
looks
like
we
have
good
support
around
the
table,
but
is
there
any
issues
in
terms
of
presenting
with
the
province
since
they
are
the
ones
that
deal
with
landlord
and
tenants?
They've
recently
had
some
legislation
that
wasn't
very
positive
for
tenants,
but
I
just
want
to
make
sure
that
we
don't
have
any
glitches
there
and
do
we
anticipate
any
issues
there.
J
E
O
O
We're
also
aware
that
not
all
tenants
have
access
to
that
information,
but
we
will
be
looking
for
other
ways
to
engage
them
and
working
with
the
community
partners
and
and
the
really
large
group
of
stakeholders
that
we've
been
able
to
assemble
through
this
project
and
rely
on
our
community
partners
to
also
help
us
spread.
That
message.
E
I
appreciate
that,
because
with
community
associations,
they
tend
to
be
homeowners
and
we
don't
have
as
many
with
the
exception
of
acorn
who've
done
an
excellent
job
of
organizing
tenants.
I
think
we
need
to
encourage
more
to
to
get
together
so
that
we
have
audiences
to
present
to
us
more
and
more
because
renters
are
going
to
be
there's
going
to
be
more
and
more
of
them
in
the
future.
I
expect
anyway,
thank
you
again
for
all
the
work
to
the
whole
team.
That's
it.
A
A
H
H
Mark
was
proposing
a
friendly
amendment
as
it
related
to
the
front
lobby,
as
counselor
alchanteria
was
raising,
but
staff
phrase
that
that
that
might
bring
additional
ambiguity.
So
just
for
the
record
30.3
32
point
the
last
four
words
there
other
than
a
rental
unit,
just
to
clarify
the
the
meaning
of
that
for
the
record
of
valerie.
J
Yes,
madame
care,
the
this
section
is
specifically
addressed
to
create
an
obligation
for
landlords
to
post
public
notice
in
the
building
of
a
treatment
for
the
public
areas
of
the
building.
We
know
that,
when
a
landlord
plans
to
treat
a
rental
unit,
they
have
to
give
a
copy
of
the
pest
treatment
plan
to
the
tenant.
This
is
not
what
this
particular
section
addresses.
O
J
The
councilor
al
shanteri's
motion
to
add
the
words
accessible
to
tenants
is
actually
very
helpful
because
this
clarifies
that
the
areas
that
we're
concerned
about
here
are
those
public
areas
accessible
by
tenants
in
the
building.
So,
whenever
a
landlord
plans
to
treat
those
areas
where
tenants
could
go,
they
will
have
to
post
a
plan
in
the
lobby.
J
If
counselor
florie
was
suggesting
that
we
expand
the
wording
further
with
perhaps
another
friendly
amendment
in
the
lobby
or
main
entrance
of
an
apartment
building.
That
would
give
the
landlord
some
flexibility
to
post
that
required
notice
either
in
the
lobby
or,
if
there's
no
lobby
in
the
main
entrance
of
the
building.
H
A
Very
fantastic
and
a
big
thank
you
again
to
staff
for
the
tremendous
amount
of
work
that
went
into
this.
I
you
know,
I
think,
we've
accomplished
a
lot
here
in
passing
this
report
today,
and
I
know
it
will
be
very
impactful
for
renters
across
the
city,
so
our
my
thanks,
and
so
I
would
like
at
the
beginning
of
the
meeting.
Unfortunately,
councillor
egleigh
was
running
a
bit
late
for
other
duties,
but
I
did
want
to
give
him
a
moment
just
to
comment.
A
Q
Q
He
was.
He
was
a
professional
football
player
of
note
and
and
more
importantly
than
that
he
was
a
winning
coach
of
the
of
the
rough
riders
he
received
coach
of
the
year
cfl
coach
of
the
year
and
and
also
brought
home
a
great
cup
for
us.
So
it's
it's
a
well-deserved,
honor
george,
the
longtime
resident
of
my
area.
Q
I
would
see
him
working
out
at
the
gym
on
a
regular
basis
in
the
grocery
store
and
it's
nice
that
this
park
is
directly
adjacent
to
his
home,
backs
onto
it
and
there's
a
real
connection
between
him,
his
family
and
that
park.
So
thanks
for
passing
that
the
other
the
other
park
in
isn't
a
park,
but
as
a
field-
and
it
also
is
football
related-
it's
one
of
the
fields
at
at
minto,
mitchell
sportsplex.
Q
Q
So
if
there
was
a
some
sort
of
a
barrier
to
a
child
playing,
he
found
a
way
to
address
that
and
to
and
to
allow
that
child
to
play,
and
I
I
can
tell
you
from
from
dealing
with
sandy
as
as
the
ward
counts
run,
issues
in
and
around
field
maintenance
and
allocation
and
anything
to
do
with
amateur
sport.
He
was
as
tenacious
an
opponent
around
the
conference
table
advocating
for
those
those
important
issues
for
kids,
as
he
was
whether
he
was
coaching
or
playing.
Q
G
Yes,
thank
you,
madam
chair.
I
know
it's
always
awkward
when
a
committee
member
is
also
provides
comments.
So
I
appreciate
you
allowing
me
to
do
this
on
behalf
of
the
accessibility
advisory
committee.
As
everyone
on
this
committee
has
seen,
I
will
always
vigorously
defend
their
role.
They
are
absolutely
incredible
group
of
volunteers
that
add
so
much
to
our
city.
G
G
We
thank
the
city
staff
for
putting
together
our
draft
work
plan
for
2020
2022..
Our
committee
members
were
happy
to
have
the
chance
to
discuss
the
plan
at
our
meeting
in
february.
We're
excited
to
begin
working
on
the
issues
identified
in
the
work
plan.
The
broad
nature
of
the
work
plan
is
evidence
of
how
integral
accessibility
is
to
everything
that
the
city
does
and
how
important
the
accessibility
advisory
committee
is,
and,
as
I
said,
this
was
prepared
by
melanie.
So
I'm
reading
it.
G
In
her
words,
I'm
a
relatively
new
member
of
this
committee,
which
I
suppose
I
am
as
well-
and
it's
first
and
it's
the
first
time
I've
been
involved
in
this
process
of
developing
the
committee's
work
plan.
I
was
a
bit
surprised
to
discover
that
our
work
plan
is
prepared
by
staff
who
identify
the
topics
they
feel
come
up
during
our
term.
G
Our
committee
receives
the
work
plan,
but
we
don't
have
much
opportunity
to
modify
it.
Some
committee
members
feel
that
this
work
plan
is
more
manageable
than
plans
in
previous
years,
given
the
aac's
limited
number
of
meetings.
Currently
we
only
meet
for
four
times
per
year,
in
addition
to
a
special
meeting
to
consult
on
capital
projects
in
the
upcoming
year.
Nonetheless,
we
still
feel
that
our
committee
should
meet
more
frequently
to
be
better
able
to
fulfill
our
mandate
and
manage
our
workload
in
between
meetings.
G
G
It
would
be
more
efficient
and
effective
for
us
to
discuss
these
requests
at
meetings
instead
of
by
email
if
we
are
able
to
continue
receiving
this
high
volume
of
sorry.
If
we
are
to
continue
receiving
this
high
volume
of
email
requests,
we
need
to
bet.
We
need
better
resources
to
be
able
to
manage
these
requests.
G
Finally,
our
committee
is
making
a
priority
of
better
understanding.
The
city's
procedural
frameworks
would
welcome
the
opportunity
to
work
more
closely
with
the
community
and
protective
services
committee,
our
home
standing
committee.
Thank
you
again
so
much
for
the
opportunity
to
speak
with
you
today
and
melanie
would
have
been
very
pleased
to
answer
any
questions
that
that
you
might
have,
and
if
members
of
the
committee
do
have
questions,
I
will
do
my
very
best
to
answer
them
on
our
behalf.
A
A
Okay,
not
seeing
any.
I
certainly
appreciate
the
comments
that
he
has
submitted
as
vice
chair
and
always
welcome
the
opportunity
to
speak
with
them,
as
I'm
sure
councilor
lulaf
does
as
well
in
his
capacity
to
ensure
they're
able
to
meet
their
mandate.
I
know
it's.
A
tremendous
amount
of
work
so
certainly
appreciate
all
that
goes
into
the
role
with
that
is
the
report
recommendation
carried.
A
A
H
Thank
you.
Thank
you
ma,
I'm
sure,
and
I
want
to
begin
by
thanking
staff,
the
the
ipd's
quite
quite
informative,
of
the
various
tangent
and
involvement
and
and
processes
that
the
city's
undertaken.
I
have
three
questions.
The
the
first
one
relates
to
one
of
the
elements
that
I
believe
is
missing
out
of
the
report,
and
I
I
wonder
if
we're
able
to
have
additional
clarity
ahead
of
council
or
or
off
the
or,
if
that
could
be
communicated
to
committee.
It
relates
to
ops
like
we.
We
have
no
data.
I
Madam
chair,
the
the
challenge,
always
as
the
request
was
to
talk
about
the
financial
elements
which
we
we've
we've
hopefully
outlined
in
the
the
journey
that
we
took
about
change
of
governments
and
legislation,
and
I
and
I
thank
the
counselor
for
pointing
out
that.
Hopefully
we
did
answer
those
questions,
so
you
had
better
contacts.
The
challenge
we'll
have
with
with
police
always
is
the
governance
challenge.
I
H
H
So
if
you
walk
into
any
lcdo
in
ontario,
it
is
fully
accessible
because
it
is
a
public
entity
by
the
fact
that
the
cannabis
stores
are
private,
they're
not
upheld
to
the
same
accessibility
regulations,
and
I
wonder
how
we
are
how
we
plan
to
communicate
that
issue
because
we're
the
city
and
I
have
raised
it
now.
We
have
a
bunch
of
applications,
specifically
in
my
word,
but
they
would
apply
in
any
community
where
the
community
has
raised
accessibility
concerns
and
I'm
not
sure
where
to
go
with
it.
I
Chair,
certainly
don't
have
the
expertise
to
to
answer
the
question,
but
I
I'm
more
than
willing
to
assist
the
counselor
fleury
to
to
shepherd
this
through.
I,
I
would
think
that
perhaps
our
colleague,
steve
willis
could
perhaps
help
us
out
and
I
I
would
imagine,
we'd-
have
to
go
back
to
the
province
and
start
exploring
that.
So,
if
chair,
if
the
counselor
wishes
we'll
we'll
follow
offline
with
him
and
try
to
shepherd
that
through
the
the
process
of
the
city
to
see
if
we
can
get
some
answers,.
H
O
H
And
it'll
be
short,
it
might
be
kind
of
a
thing
to
think
about.
I
was
thinking
of
bringing
a
motion,
but
we
have
the
principles
that
have
been
adopted
by
council.
We
have
a
report
by
staff
saying
clearly
the
agco
does
not
factor
in
any
of
the
city
of
ottawa
staff
recommendations.
It's
pretty
clearly
outlined
in
terms
of
proximity
to
park
or
separation
distances.
H
Should
we
not
preface
our
participation
in
those
consultation
with
a
one-liner
at
the
beginning,
saying
our
comments
as
a
city
of
ottawa
have
not
appeared
to
matter,
because
I
I
don't
think
the
agco
has
taken
our
concerns
seriously,
as
it
relates
to
accessibility,
proximity
to
parks
and
separation
distances.
It's.
H
A
Yeah
and
if
I,
if
I
may,
I
I
believe
we're
getting
into
kind
of
the
planning
aspects
and
and
obviously
you
know
we
don't
have
the
expertise
here
or
or
does
it
fall
within
the
mandate
of
this
committee?
Respecting
the
ipd
does
so
it's
it's
a
bit
of
a
it's.
I
think
it's
a
conversation
to
take
offline
with
stephen
willis
and
and
those
involved,
but
I
appreciate
the
comments.
G
Just
very
briefly,
madam
chair,
I
think
that
you
know
the
counselors
can
can
work
very
closely
with
the
stopgap
step
up
program.
That
is
absolutely
incredible
for
our
local
businesses
that
are
looking
to
increase
their
accessibility
using
the
the
maker
space
at
cinty's
city
center.
I
know
that
many
of
us
have
gone
out
to
volunteer
with
them
to
to
build
these
cust
custom
steps
that
that
help
with
accessibility
for
our
local
storefronts.
G
A
A
H
Yes,
I
I
am
bringing
an
inquiry,
I
believe
counselor
mckinney
and
counselor
brockington
were
not
able
to
stay,
but
they
did
write
an
inquiry
that
I
I
will
read
on
their
behalf.
Counselor
brockington
and
councillor
mckinney
will
be
submitting
the
following
inquiry.
Today,
the
summer
of
2020
has
been
unreasonably
hot
with
a
number
of
temperature
records
broken.
The
city
has
offered
cooling
centers
as
an
inconsistent
on
an
inconsistent
basis
with
geographic
gaps
and
services
and
not
opening
centers.
When
the
umidx
exceeded
40
degrees
celsius.
A
P
I
There,
I
guess
the
question
is
yes,
there
are
some
challenges
with
the
the
thing,
and
so
we
have
to
talk
to
the
member.
So
I
don't
know
how
you
want
to
manage.
Are
you?
Are
you
putting
it
it's?
I
know
it's
a
notice,
but
is
it
forward
and
the
whole
concept,
the
city
manager?
So
I
defer
to
you
with
regards
to
that,
but.
A
A
My
thoughts
were
just
that
we're
still
in
summer,
but
I
guess
we're
near
the
end,
and
hopefully
we
don't
have
any
more
heat
waves
in
the
next
few
weeks,
but
no,
I
appreciate
it
any
other
inquiries
to
raise
okay,
any
other
business
and
on
a
german
carriage,
very
good.
Thank
you.
So
our
next
meeting
will
be
september.
17Th
have
a
great
afternoon.
Everyone.
Thank
you
very.