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From YouTube: Information Technology Sub-Committee - March 5, 2018
Description
Information Technology Sub-Committee meeting – March 5, 2018 – Audio Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
A
All
right
so
we'll
call
the
meeting
to
order.
The
first
item
on
the
agenda
is
declarations
of
interests.
None,
okay
and
next
is
approval,
minutes,
okay,
and
then
we
go
to
our
one
and
only
item
on
the
agenda,
but
with
an
exciting
slide
presentation,
information
technology,
services,
2018
work
plan,
we're
skipping
the
traditional
State
of
the
City
address
for
the
IT
subcommittee,
because
all
it
would
say
is
there
are
no
dancing
bananas
and
all
the
computers
work.
B
The
presentation
has
been
broken
down
by
branch
and
the
format
that
I'm
looking
to
follow
is
to
put
a
pause
at
the
end
of
every
branch
section
for
any
questions
that
you
may
have
for
one
of
my
colleague.
Given
that
the
we
have
a
number
of
slides,
it
will
be
good
to
get
your
questions
answered
throughout
the
slide.
Deck
Thanks.
B
To
give
you
an
idea
of
some
of
the
organizations
that
are
that's
good
as
well.
The
organizations
that
are
following
okay,
ours
as
part
of
their
work
planning
frameworks.
You
can
see
some
of
the
names
there
and
you'll
appreciate
that
the
choice
of
planning
framework
I
also
dictates
what
type
of
work
culture
you
are
helping
drive
in
your
organization
and
the
message
that
we
wanted
to
share
with
you
was
that
we
want
to
be
standing
out
as
an
IT
shop.
That
thinks
and
behaves
like
the
highly
competitive
external
technology
market
out
there.
B
C
Morning,
councillors
I'm
going
to
go
over
five
things
this
morning.
The
first
one
is
server
virtualization.
This
was
a
question
that
was
asked
in
the
last
IT
subcommittee,
so
we'll
give
an
update
on
that.
The
current
landscape
that
we
have
is
we
have
eleven
hundred
and
sixteen
servers
and
of
those
eighty-four
percent
are
virtualized.
C
C
C
Some
of
the
considerations
we
have
when
we're
trying
to
get
physical
servers
to
virtual
are
hardware
limitations,
security
concerns
and
there's
obviously
legacy
software
and
solutions
that
are
not
supported
in
a
virtual
environment.
And
then
we
also
need
to
you
know,
get
the
business
lines
on
board
to
replace
some
of
these
solutions,
and
that
can
take
time
and
there's
budget
pressures
and
that
kind
of
thing
our
future
plans
to
address
this
through
client
education
and
partnership.
C
The
next
thing
I'm
going
to
talk
about
is
a
Windows
Server
upgrade
so
the
operating
system
that's
running
on
the
majority
of
our
servers
today
is
Windows
Server
2008,
but
by
2020,
that's
that
will
become
end-of-life,
and
that
means
that
we
have
to
replace
all
those
all
those
server
operating
systems
by
the
end
of
2020.
Right
now,
we've
already
upgraded
about
50%
of
those
servers,
and
we
have
a
long
way
to
go
for
over
the
next
two
years
to
replace
the
rest.
Some
of
the
considerations
for
the
Windows
server
operating
system
are
legacy
applications
business.
C
Obviously,
the
availability
for
the
business
to
partner
with
us
in
test
applications
and
the
one
of
the
most
complex
pieces
is
scheduling
the
upgrades
of
the
server's
around
different
different
times
of
the
year
that
can
impact
the
business.
We
have
to
be
mindful
that
our
future
plans
to
address
this
we're
looking
to
test
applications
as
early
as
possible
with
business
partners,
and
we
need
to
get
agreement
and
a
set
schedule
for
the
outage,
for
each
server
upgrade
and
as
well
as
we
want
to
explore
hybrid
IT,
virtualization
options
like
cloud
and
on-premise
colocation.
C
The
next
thing
I
want
to
talk
about
was
automation,
so
many
many
tasks
that
we
have
today
can
be
can
be
automated
further
and
enable
better
productivity
and
enable
IT
staff
to
focus
on
business
projects
and
newer
initiatives
that
are
more
important.
So
that's
something
that
we're
focused
on.
We
also
have
them
have
modeling
solutions
that
we're
going
to
be
implementing
that
we've
mentioned
previously
and
that's
to
automate
some
of
the
manual
effort
that
that's
after
doing
today
to
create
capacity
so
that
they
can
also
focus
on
other
business
initiatives.
C
Some
of
the
considerations
around
this,
our
security
hardware
and
software
limitations,
and
essentially
reviewing
the
manual
practices
of
today
and
sort
of
challenging
the
status
quo,
or
why
we're
doing
things
a
certain
way
and
then
looking
to
automate
that
those
are
activities.
So
our
future
plans
are
collaborating
with
other
other
units
or
branches
within
ICS
acquisition
of
that
monitoring
solution
that
I
mentioned
and
then
some
some
adoption
of
more
agile
operational
practices.
C
C
The
solution
we
have
today
is
coming
end-of-life
and
we're
replacing
that
with
citrix
netscaler
as
remote
access
solution.
The
new
solution
is
already
well
under
development,
and
it's
in
pilot
right
now,
so
we're
sort
of
on
track
with
that.
Some
of
the
considerations
are
heightened
security
requirements.
As
a
result
of
the
audit
there's
some
certain
checks
and
balances,
we
have
to
put
in
place
for
that
and
then
there's
there's
some
technical
training
for
our
staff.
C
So
we
can
maintain
the
system
and
migrating
the
existing
business
lines
to
to
utilize
the
new
solution
versus
the
old
one
moving
vendors
over
and
all
those
things.
Some
of
the
future
plans
to
address
a
education
for
business
users
and
vendors
and
implementing
the
heightened
security
for
remote
access.
C
The
so
we
have
the
two
primary
data
center
is
obviously
one
ten
Laurier
at
one
hundred
consolation
in
those
data
centers
we
have
aging
infrastructure,
so
there's
a
lot
of
technology
in
there.
That
needs
to
be
life
cycled
and
we
are
that
is
planned
in
our
work
plan.
We're
going
to
be
working
on
those
things.
C
Some
of
the
considerations
around
the
data
center
are
security
and
there's
legacy
applications
which
prevent
us
from
moving
certain
servers
and
different
applications
around
the
city
and
then
there's
obviously
client
bind
to
replace
or
to
co-locate
or
move
to
the
cloud
any
solutions.
So
our
future
plans
to
it
to
address
the
aging
infrastructure
are
hybrid
IT
opportunities
that
I
mentioned
previously.
So
cloud
colocation
and
on-premise
at
100,
constellation
data
center
and
then
there's
this
year,
we're
looking
at
doing
a
cloud
readiness
assessment
to
determine
what
solutions
in
the
DC
one
or
one
Tendler.
C
B
D
C
C
So
a
recent
example
is
that
one
of
our
two
of
our
team
members
work
together
to
automate
a
process
that
previously
had
people
driving
to
buildings
and
manually
getting
in
cars
and
driving
and
doing
mileage,
and
that
kind
of
thing
and
automating
it
so
that
the
configurations
are
all
done
remotely
from
one
under
constellation.
So
there's
no,
no
longer
an
need
to
drive
drive
around
or
do
any
of
that
yeah.
B
Concert
another
example
would
be:
is
that,
as
you
know,
we
have
to
apply
patches
to
all
of
the
various
systems
that
we
have
for
security
purposes,
and
patch
management
process
can
be
a
very
manual.
One
can
be
very
heavily
in
a
laborious,
and
that
is
something
there
are
lots
of
good
solutions
out
there.
That
can
help
us
automate
a
lot
of
the
patch
management
work
as
well,
and
that's
another
thing
that
we
are
working
as
well
on
this
year.
Would.
C
Yeah,
it
can
save
time
having
it
in
the
cloud.
It
tends
to
be
more
expensive
depending
on
what
solution
you
run.
So
we
could,
if
we're
using
a
let's,
say,
a
platform
as-a-service
sort
of
software
as
a
service
model,
then
that
could
end
up
having
automated
patching
and
things
happening
behind
the
scenes
that
save
us
some
time.
If
we're
using
an
infrastructure
as
a
service
model
for
cloud,
then
that
could
that
would
end
up
us
doing
still
having
to
do
a
lot
of
that
work
and.
B
If
I
can
just
add
a
little
bit
more
like
to
that,
so
infrastructure
as
a
service
is
basically
all
you're
doing,
is
really
there's
somebody
else,
who's
hosting
your
hardware,
but
you're
still
responsible
for
managing
everything
related
to
the
hardware
versus
software
as
a
solution
or
a
platform
as
a
solution,
you're
offloading
a
lot
of
your
own
management
work
over
to
the
third
party.
Of
course,
both
of
them
come
with
a
very
different
costing
model.
E
You're
saying
that
the
difference
in
costing
is
between
operating
costs
and
capital
costs,
I
take
it
from
what
you're
saying,
but
it's
the
overall
is
there's
two
aspects
that
is
the
overall
a
better
economic
based
in
total.
And,
secondly,
is
it
also
a
much
better
efficiency
in
operational
which
will
save
in
other
operations,
because
there's
one
sort
of
half
offset
the
other.
B
C
That's
a
good
question:
the
it
really
depends
on
the
solution
you're
using
so
so,
we'd
have
to
individually
evaluate
each
solution
to
determine
whether
it's
better
to
go
into
the
cloud.
You'll,
save
money
or
it'll
be
easier
to
manage,
and
and
the
idea
behind
it
is
that
you're,
depending
on
how
data
is
used.
If
you're
pulling
down
data
from
the
cloud
often,
then
you
get
charged
for
that.
So
there's
there's
certain
solutions
that
are
that
fit
better
in
the
cloud
and
other
ones
that
may
work
better
on
premise:.
B
E
And
also
we
don't
want
to
have
when
we
seem
vehicles
with
things
like
payrolls
and
various
things
and
other
organizations.
This
can
happen
in
any
kind
of
data.
I
understand,
so
is
that
the
they
overlay
that
you're
looking
at
about
doing
it
carefully,
so
that
you
test
things
very
well
before
you
actually
put
them
into
real
use.
B
Absolutely
councilor
and
the
idea
is
to
do
it
in
in
pilot
phases,
so
we
are
looking
to
test
various
services
using
the
cloud
service
providers
in
Canada,
and
you
know
there
are
a
couple
of
big
names
that
have
opened
up
data
centers
in
Canada
that
we
are
working
towards
and
the
idea
is
to
do
small-scale
pilots
to
see
what
the
appetite
is.
What
are
the
learnings
associated
with
that
migration
and
then
scale
it
to
for
wholesale
applications?
Yeah
are.
E
B
Im
familiar
with
the
local
data
center
that
has
opened
up
and
there
are
actually
a
number
of
those
types
of
localized
data
centers,
not
just
in
Ottawa,
but
spread
all
over
the
country.
One
of
the
things
one
of
the
deciding
factor
in
terms
of
which
cloud
service
provider
you
go
to
is
is
also
you
know
what
type
of
other
software
applications
are
available
that
support
that
particular
cloud
service
provider.
B
So
you
know,
if
you
go
to
one
of
the
big
ones
like
AWS,
which
is
Amazon
or
the
Microsoft
one,
they
will
have
a
marketplace
which
will
have
you
know
hundreds
and
hundreds
of
apps.
You
know,
and
you
are
able
to
then
integrate
some
of
those
with
your
systems
to
create
more
benefits
for
the
business.
It
will
depend
on
solution
by
solution.
As
my
colleague
Matt
mentioned,
there
may
be
certain
solutions
that
would
be
completely
okay
with
using
a
localized
data
center
and.
E
B
Counselor
and
we
have
a
data
classification
scheme
that
we
are
following
and
data
can
be
divided
into.
You
know
various
categories.
The
of
course
the
highly
classified
one
where
we
don't
want
data
to
you
know
go
to
any
particular.
You
know
country
where
we
may
not
be
able
to
get
it
back
or
it
may
be
stolen
and
those
are
all.
The
considerations
again
depends
on
which
solution
you're
talking
about
there
may
be
certain
solutions
where
it
will
make
no
sense
to
put
them
on
the
cloud.
It
will
make
sense
to
keep
them
on
premise.
Finally,.
E
If
this
are
going
to
have
obviously
some
budget
implications-
and
you
might
run
into
some
opposition
at
certain
quarters
to
having
an
increased
budget,
but
we
don't
do
that
we're
going
to
have
other
problems
within
our
operations.
So
if
you've
got
some
sort
of
strategy
of
how
we're
going
to
look
at
what
the
costs
are
and
how
we
can
implement
them,
I
think
we
are
going
to
need
additional
budgets,
and
that
means
possibly
reducing
other
budgets
or
I've.
Having
an
increase
exist,
I,
don't
think,
there's
any
choice
really.
B
Counselor,
we
are
quite
confident
that,
with
the
money
that
we
have
that
we
had
last
year
and
with
the
bump
that
we
got
in
2018
and
that
we
have
quite
sufficient
funds
to
do
that,
piloting
of
all
the
applications
using
cloud
service
providers
and
then,
when
the
time
comes,
for
a
application
itself
to
permanently
leave
our
premise
over
to
a
cloud.
We
work
very
closely
with
our
business
clients
to
make
sure
that
they
make
it
part
of
their
budget
in
in
terms
of
the
cost
that
would
be
associated.
E
B
Kahn
says
we
are
now
going
to
move
to
frontline
services,
branch
and
I'm
going
to
be
joined
by
my
colleague,
Lee
fell.
A
couple
of
you
may
have
met
him
just
recently
when
he
was
at
your
office's,
with
a
with
a
briefcase
of
sort
with
a
webcasting
twin
kit
that
he
was
showing
off
and
I
think
he
would
love
to
after
this
meeting
ends.
F
Morning,
it
was
a
very
heavy
briefcase,
as
well
so
I'm,
going
to
provide
an
overview
of
our
current
service
delivery
and
highlight
some
items
that
we
have
coming
soon.
So,
as
you
may
know,
our
team
is
the
first
point
of
contact
for
support
for
nearly
all
technology
used
by
city
of
ottawa
staff
and
elected
officials.
We
provide
support
for
all
desktop
applications
in
software
computer
hardware,
including
over
10,000
desktops
and
laptops,
and
an
expanding
set
of
mobile
devices
over
4,000,
in
fact
now,
including
Samsung
and
Apple
products.
F
We
also
provide
on-site
issue
resolution
for
matters
which
not
cannot
be
resolved
remotely
at
over
300
sites
across
the
city
of
Ottawa.
This
on-site
support
includes
computer
hardware,
software
in
building
technology,
such
as
AV
enabled
spaces
and
telecommunications
support
for
voice
and
data
related
services
and
and
much
more.
We
provide
the
support
through
a
combination
of
channels,
including
our
online
portal,
which
continues
to
evolve
and
now
includes
a
live
agent
chat
option
which
is
growing
in
popularity.
F
Of
course,
we
have
a
traditional
phone
support
option
which
is
available
24
by
7,
and
we
handle
about
40
to
50
thousand
phone
calls
per
year.
We
have
a
to
City,
Tech,
Center,
walk-in
support
locations
at
100,
constellation
Drive
and
here
on
third
floor
East
at
City
Hall,
which
is
extremely
popular,
we're
handling
about
8,000
to
10,000
visits
per
year.
Now
at
those
at
those
sites.
F
We
also
have
several
special
partnerships
in
place
where
frontline
services
staff
are
co-located
with
other
city
departments,
for
example,
have
fun
line
services,
staff
embedded
at
2465
Don,
we
drive
with
paramedic
services
and
they
provide
support
for
hundreds
of
rugged
devices
that
are
used
in
the
RN,
our
fleet
of
ambulances,
some
different
considerations
that
were
always
you
know.
Mindful
of
you
know,
the
rapidly
changing
needs
of
our
clients
were
involved
in
more
and
more
engagements,
around
mobile
solutions
and
expanding
set
of
mobile
devices,
which
I
mentioned
keeping
our
staff
skilled
up
and
ready.
F
Some
things
that
are
coming
in
in
the
future.
So
a
mobile
app
we're
going
to
be
piloting
for
our
city,
smart
phones
in
the
second
quarter
of
this
year,
which
will
allow
city
city
staff
to
engage
with
IT
for
support
and
information
rate
from
their
mobile
device.
In
related
to
that,
we
are
also
looking
to
launch
a
SMS
request
intake
via
text
message
from
city
phones
for
quick
and
easy
a
way
for
staff
to
request
support
from
from
IT.
F
Also
in
q2
we're
going
to
be
launching
our
mobile
tech
center,
which
is
kind
of
a
pop
up
traveling
version
of
our
tech
centers.
So
imagine
you
know
there
are
sites
in
the
in
the
East
End
or
the
West
End
or
rural,
where
they
might
not
have
as
easy
access
to
the
tech
center
here
at
City,
Hall
or
at
100
constellation
Drive.
F
I'll
talk
a
little
bit
about
collaboration
tools
and
mobility,
so
jabber
deployed
to
all
network
users.
Of
course
it
includes
many
features
that
are
that
are
becoming
you
know,
commonplace
in
a
modern
office.
Setting
so
I
think
there's
a
lot
of
excitement
around
this
and
we're
seeing
the
adoption
of
it
just
continues
to
expand.
It
also
integrates
very
well
with
our
AV
enabled
boardrooms
and
it
allows
for
pretty
seamless,
you
know,
voice
and
video
conferencing
and
remote
meetings
on
our
AV
boardrooms.
F
F
Webcasting
kits
so
we
have
seen
increased
demand
for
webcasting
events,
both
internally
and
externally.
I've
mentioned
some
of
these
in
the
past.
At
a
previous
meeting
and
we've
now
put
together
a
mobile
kit,
which
we
are
piloting,
I've
already
talked
with
with
some
of
you
I
believe
every
so
to
all
members
of
this
committee,
and
it's
intended
to
be
a
grab-and-go
easy
to
use
kit
that
you
would
be
able
to
take
on
short
notice
to
an
event
that
you
would
like
to.
You
know
broadcast
to
social
media
platform
of
your
choice.
F
The
the
kit
has
a
mobile
hotspot
contained
within
it,
so
you
can
broadcast
from
you
know
from
outdoors
or
from
a
rural
site.
So
it
gives
you
quite
a
bit
of
flexibility
and
I'd,
be
happy
to
show
this
to
you
and
to
talk
more
about
it
mobility.
So
it's
been
an
exciting
year
on
the
mobile
side.
Of
course,
we've
deployed
our
new
smartphones
and
now
follow
on
that.
We
have
many
opportunities,
including
one
where
we
can
refresh
a
lot
of
end-of-life
technology
that
was
deployed
five
six
years
ago.
F
Tethering
options.
This
is
something
that
there's
been
there's
been
interested.
There
is
a
tethering
option.
We
can
offer
you,
which
one
Abele
you
to
turn
your
city
smartphone
into
a
mobile
hotspot,
so
I'd
be
pleased
to
talk
in
more
detail
about
that
as
well.
And,
of
course,
we
continue
to
streamline
a
lot
of
our
internal
processes,
we're
trying
to
make
use
of
our
tech
centers
as
best
we
can
and
is
in
as
many
ways
as
we
can
for
for
deploying
and
supporting
our
mobile
technology.
It's
for
many
of
our
employees.
F
That's
the
most
convenient
option
now
is
just
to
sort
and
to
gain
support.
Also
one
last
thing
on
mobility,
mobile
printing.
So
we
are
also
looking
to
pilot
a
mobile
printing
solution
in
the
second
quarter
of
this
year,
which
would
allow
you
to
print
from
your
city
smartphone
from
many
of
the
most
popular
applications,
including
mail,
Chrome,
Safari
and
office
applications.
F
Elections,
support
so
I'll
just
talk
about
a
few
things
quickly
here,
so
so
the
frontline
services
team
contributes
in
a
number
of
ways
to
ensure
that
the
activities
leading
up
to
during
and
after
voting
day
are
well
thought-out,
coordinated
and
supported
in
such
a
way
that
technology
tools
used
within
voting
places
in
the
election
office
are
are
available
and
in
good
working
order.
We
offer
support
to
to
all
voting
places
on
advanced
voting
days
voting
day.
F
We
assist
with
standing
up
the
election
support
team
staff
and
call
center
by
doing
site
assessments
for
voice
data
power,
providing
mobile
devices.
Ensuring
computing
equipment
is
prepped
in
a
good
working
order
and
well
supported.
If
something
were
to
go
to
go
wrong
in
terms
of
a
technology
refresh,
we
we
do
update
and
support
the
main
election
management
system
and,
of
course,
there
are
four
web
apps
that
are
that.
Are
that
support
the
all
these
activities
as
well.
F
The
election
worker
application,
where
do
I
vote,
am
I
on
the
voters
list
and
add
my
name
to
the
voters
list.
Following
election
day,
we
will
hold
an
event
for
elected
officials
and
their
staff
to
see
the
latest
technology
options
for
their
office,
which
which
we
believe
will
be
a
fairly
compelling
this
time
with,
with
Windows
10
on
the
horizon
and
all
of
the
new
options
from
Samsung
and
Apple.
D
E
You
for
the
mobile
device,
we
did
try
it
out
at
Mike
last
week
and
I
had
a
problem
not
with
that
sister,
but
with
the
camera.
The
video
thing
which
wouldn't
work
except
on
one
plug,
which
meant
we
couldn't
connect
the
other
things
properly.
So
I
moved
my
location
of
meetings,
but
the
it
is
a.
It
was
a
nice
really
nice
system
and
I
think
it's
going
to
be
very,
very
helpful
as
I
podcast.
Quite
a
few
meetings
now
and
it
makes
a
difference.
E
I
do
have
people
who
comment
on
I
got
some
complaints
about
the
little
break
we
had
when
we
had
to
change
cameras.
That's
people
couldn't
follow
all
of
it.
That's
a
good
sign,
but
I
think
it's
something
that
is
going
to
be
really
very
useful
and
we
may
need
a
few
longer
connections
and
things
because
I
think
that
would
have
helped
and
just
a
few
small
things
like
that
and
a
backup
battery,
because
then
we
couldn't
plug
it
in
the
battery
ran
out.
That
was
that
the
problem
was
the
answer
it
is.
E
It
is
something
that
would
suggest
that
you
actually
try
it's
a
very
useful
tool
to
have
and
I'm,
not
sure
you
have
the
kit
right
now,
but
it
will
be
stored.
It
will
be
available
at
councillors,
lounge
system
pretty
soon
I
would
think
right
now
the
kombucha
I
actually
booked
a
staff
person
to
because
they
hadn't
used
it
here
before
and
I
think
was
useful
to
have
them
there.
F
Thank
you.
We
will
have
the
kit
here
following
this
meeting
for
anyone
that
would
would
like
to
to
see
it
and
also
I
just
wanted
to
mention
that,
following
a
follow
of
our
first
pilot
event,
we
have
added
a
few
extra
components
to
the
kids
to
try
and
mitigate
against
some
of
those
unpredictable
things
that
can
happen
when
you
get
out
onto
a
site
that
maybe
you're
not
as
familiar
with,
but
will
continue
to
to
get
your
feedback
and
enhance
it.
A
G
You,
chair
I'm,
really
happy
to
see
the
engagement
and
actually
the
deployment
of
all
the
devices
now
with
the
city
with
the
Apple
and
Samsung
I
and
I
really
interested
in
about
tethering.
We
can
take
this
offline
if
you
want,
but
I
likes
more
information
on
how
you
can
do
that
on
the
city
devices,
because,
as
you
know,
in
our
rural
area,
we
have
so
many
area,
but
no
we
don't
have
the
ability
to
have
Wi-Fi
everywhere.
My
other
thing
is
when
we
deploy
the
our
platform
now
on
the
city
devices.
G
If
you,
you
cannot
do
screenshots
on
your
emails
and
I
know.
This
is
probably
security
or
IT
setting
I'm,
not
sure
if
there
is
a
reason
behind
it,
because
really
you
could
kind
of
copy-paste
it
from
and
then
you
can
do
screenshot
from
your
email,
but
it
take
you
three-step
instead
of
just
be
able
to
screenshot
from
your
device,
and
it
happened
on
all
the
Samsung
devices.
B
Consider
on
the
testing
question,
we
are
going
to
be
sharing
a
little
communication
piece
with
with
everyone
and
we'll
make
sure
that
you
have
that
information.
So
you
can
get
all
of
those
details
on
the
screenshot
from
your
device
question.
That
is
something
that
conserve
it's
okay.
We
can
take
it
back
in
and
find
out
all
about
it
and
we'll
update
you.
It's.
G
H
Good
morning,
chair
and
committee
members,
my
name
is
Jason
Varney
I'm,
the
manager
of
applications,
so
I'm
going
to
cover
a
few
things.
First
thing
I
want
to
cover,
are
the
the
major
upgrades
and
releases
that
we
are
planning
to
do
this
year,
one
that
you've
heard
already
is
around
the
Windows,
10
and
also
Server
2016.
So,
as
a
result
of
moving
to
this
new
desktop
and
new
servers,
it
means
we're
actually
having
to
go
and
test
every
one
of
the
applications
to
make
sure
they
continue
to
run
and
they're
compatible
on
the
latest
version.
H
So
that's
that's.
Quite
a
large
exercise
that
we're
undergoing
now
to
make
sure
that
everything
is
continued
to
be
supported.
There
will
be
an
outcome
or
several
outcomes
that
happen.
With
this.
This
exercise
we
will
find
either
applications
run
fine
or
we'll
need
to
mitigate
if
there's
any
issues.
So
some
of
these
include
doing
upgrades,
so
there
will
be
a
number
of
will
be
doing
dozens
of
upgrades
on
our
existing
applications
to
bring
it
to
the
latest
version,
so
that
runs
on
Windows,
10
and
server.
H
There
are
other
mitigating
factors
we
can
do
things
like
putting
them
into
containers,
so
we
can
use
technology
like
thin.
App
Citrix
essentially
allow
it
to
isolate
the
application
until
such
time
as
either
there's
there's
a
fix
for
a
replacement
or
upgrade
that
allow
us
to
run
that
in
the
standard
environment
we
also
have
other
world.
H
We've
already
got
a
plan
to
do
that
replacement,
so
things
are
underway,
so
we
will
put
them
into
that
sort
of
temporary
storage,
so
clients
are
not
impacted
and
then
we'll
move
to
to
doing
a
full
replacement
of
that
software.
So
again,
this
is
a
very
large
undertaking
that
we're
currently
doing
we're
also
doing
something
very
similar
due
to
Oracle
database
upgrades.
H
I
want
to
cover
I
won't
go
through
the
full
list,
but
I
just
wanted
to
give
you
sort
of
a
brief
highlight
of
some
of
the
the
applications
where
either
upgrading
or
replacing
across
departments.
So
within
corporate
services,
one
of
the
bigger
ones
is
the
aqua
sis
replacement.
So
that's
water
billing,
so
we'll
be
doing
a
release
of
that
this
year,
thin
City
Clerk's,
my
colleague
Lee
also
already
mentioned.
You
know
we're
doing
upgrades
on
the
elections.
H
Applications
within
SI
PD
we're
doing
a
number
of
applications,
we're
also
supporting
the
release
of
many
applications
to
support
the
digital
services
strategy.
That
will
be
happening
this
year
with
in
planning.
We
are
starting
the
land
management
solution,
so
that's
that's.
A
major
upgrade
well
replacement
of
our
current
planning
and
permitting
application.
So
that's
starting
now
within
rec
culture
and
facilities.
We
are
redoing
the
theaters
website,
so
that's
Shankman
and
at
Centerpoint.
So
we're
going
ahead
with
that
in
ETS.
H
I
Most
of
my
focus
in
2018
was
the
rollout
of
business
specific
web
mapping
applications.
Those
were
rolled
out
now
actually
to
a
number
of
departments
throughout.
For
example,
we
rolled
that
one
with
the
the
sewer
and
wastewater
team
that
allowed
them
to
use
the
applications
at
their
desktop
or
in
the
field
with
the
city
issued.
I
Smart
phones
that
lee
farrell
spoke
of
that
allows
them
to
inventory
and
confirm
the
inventory,
while
in
the
field,
the
creation
of
that
application
actually
reduced
about
200
desktop
installations,
so
that
really
helped
the
IT
team
to
roll
out
we've
also
rolled
out
one
for
the
traffic
services,
which
is
a
Geo
notification.
Application
allows
them
to
create
occupant
mailing
labels
for
defined
areas
for
things
like
traffic
studies
or
parking
restrictions.
I
One
of
the
key
ones
we've
also
worked
in
conjunction
with
OC
Transpo,
is
a
emergency
responder
application.
It's
a
native
offline
web
mapping,
application
that
allows
emergency
responders
to
arrive
in
the
new
light
rail
stations
and
do
navigation,
find
process
workflows,
so
we're
going
to
have
police
paramedics
fire
and
the
constables
will
be
using
that
application
with
the
rollout
later
this
year.
So
for
2018
we're
going
to
continue
to
try
to
expand
our
use
of
GIS
and
web
mapping.
H
And
finally,
I
just
want
to
cover
us
some
of
the
new
methodologies
that
we're
going
through
with
regards
to
DevOps
and
agile.
So,
as
I'm
sure
you
know,
most
people
are
very
comfortable
and
familiar
with
with
having
continuous
improvements
in
technology.
That
just
happen
all
the
time.
That's
what
consumers
are
expecting
so
for
us
to
be
able
to
meet
that
those
requirements.
We're
really
looking
at
both
DevOps
and
agile.
Devops
is
really
the
merging
of
both
the
development
team
and
the
operations
team
into
a
single
team,
and
it
really
has
a
lot
of
benefits.
H
So
it's
this
is
really
a
cultural
change,
as
well
as
a
technology
change.
So
it
involves
automation
and
it
involves
putting
those
teams
together
and
working
in
a
very
collaborative
environment
where
they
do.
They
do
releases
in
a
much
faster
pace,
so
they'll
go
through
and
they'll
automate.
The
development
they'll
automate
the
QA
processes,
so
that
when
we
release
something,
it's
tested
make
sure
that
functions
as
designed
and
it
doesn't
break
our
existing
environment.
H
So
when
we
roll
these
things
out,
it's
very
challenging
in
the
old
world
to
go
through
and
do
these
big
regression
tests
and
make
sure
you
haven't
broken
anything
we're
putting
automated
testing
in
place
to
make
sure
these
things
happen
as
far
as
the
deployments,
they
are
also
automated.
So
we
can
do
these
deployments
quickly.
We
can
do
them
real
time.
So
this
is
this,
is
the
the
key
around
DevOps
tying
in
to
DevOps
is
agile.
H
So,
if
you
think
of
the
form
of
processes
around,
you
know
the
sort
of
the
traditional
methods
of
software
development,
you
would
get
requirements
from
business
users.
They
may
spend
weeks
and
months
developing
these
things
and
then
handing
it
over
to
a
development
team
who
then
interprets
those
requirements
and
then
ultimately
delivers
a
product
that
hopefully
meets
the
requirements.
Your
ass
in
the
first
place.
When
you
talk
about
agile,
we
talked
about
bringing
these
teams
together
and
they
work
in
a
very
collaborative
environment.
H
So
what
they're
doing
is
they're
working
with
the
business
and
the
developers
are
working
together
and
they're.
Making
these
very
quick,
now
much
shorter
releases,
so
they'll
provide
key
functions.
They'll,
deploy
them
and
then
they'll
do
value.
Add
functions
on
top
of
that,
so
it's
all
about
being
very
flexible,
course-correcting
very
quickly,
so
you
don't
get
somebody
building
something
for
months
and
coming
back
and
saying:
oh,
that's
not
what
you
wanted.
So
this
is
there's
huge,
huge
value,
and
the
key
to
this
is
obviously
that
we're
doing
many
more
deployments
which
ties
back
to
DevOps.
H
So
you
can
see
that
how
the
two
go
hand-in-hand
so
I
want
to
build
on
the
success
that
we've
had
already
with
this,
so
in
Ottawa,
dot,
CA
working
with
the
service
Ottawa
teams
that
they're
working
very
collaboratively
with
the
web
team,
they
actually
released
31
releases
on
what
I'd
say
so
we're
talking
a
release
every
week
and
a
half
on
average.
This
is
huge.
This
is
you
we
would
never
have
been
able
to
do
this
in
the
past.
H
So
these
cover
things
like
you
know,
fixes
operational
improvements,
feature
enhancements
and
new
functions,
and
we
did
all
this
with
zero
downtime
to
the
clients
so
I
have
this
quote
that
actually
I
didn't
ask
him
to
make
this
up
for
me
for
this
purpose.
I.
Just
asked
one
of
our
PM's
who
supports
Web,
Services
to
say
how's
it
working
so
I
mean
he
basically
responded
back
to
say
it's
its
outstanding.
It's
you're,
seeing
things
that
we're
building
testing
and
automating
and
deploying
way
faster
than
we've
ever
been
able
to
do
before.
H
So
it's
it's
been
a
huge
huge
improvement
for
us.
So
what
do
we
want
to
do
with
this?
So
we
want
to
build
on
the
success
we've
had
with
the
web
team
in
conjunction
with
this,
we're
doing
we're
creating
a
DevOps
Tiger
team
which
will
use
DevOps
and
agile,
and
their
focus
will
be
on
rapid
prototyping
and
delivery
of
technology.
We
want
to
take
those
people
from
the
web
team
from
the
tiger
team
and
we
want
to
develop
champions,
so
these
people
are
going
to
work
with
throughout
IT
and
they
will
be.
H
We
want
to
build
this
from
the
grassroots.
We
want
to
show
the
people
who've
shown
the
benefits
of
working
in
these
environments
to
the
other
people
within
IT,
so
they
can.
They
can
learn
and
build
and
will
apply
this
across
all
of
IT
we're
also
developing
training.
Sod
will
get
into
further
details
on
Pluralsight,
but
we've
developed
these
things
called
channels,
so
these
are
people
who
are
working
in
these
environments
and
they've
curated
content
to
say,
hey
anyone
who's
interested
in
DevOps.
These
are
the
things
that
we
within
IT
have
found
very
useful.
H
A
G
E
Just
on
the
dev
apps
one
because
I
use
that
a
lot
and
so
do
people
in
my
community
I
found
it
can
play
Hawkwood
because
the
new
ones
always
come
at
the
end.
It
cannot
reverse
that
and
have
the
new
ones,
the
first
ones
that
come
on,
because
then
you're
searching,
but
people
often
don't
search
by
address,
so
they
come
ended
up.
E
What's
the
newest
one
and
and
they're,
not
always
exactly
in
that
kind
of
order
anyway,
and
if
that's
just
a
small
thing,
the
other
thing
that
I
find
with
them
is
that,
if
you're
searching
by
address,
if
I
go
into,
my
ward
and
I
say
I
want
to
know
all
the
things
on
maritime
wave
which
I
know
there
are
a
number.
It
gives
me
all
sorts
of
stuff,
not
what's
the
maritime
way.
E
H
I'm
aware
councillor
and
actually
I
have
great
news
for
you,
so
the
DevOps
Tiger
team,
one
of
the
things
we're
looking
at
as
as
far
as
doing
a
refresh,
is
for
the
DevOps.
So
we've
been
working
with
planning
to
to
come
up
with
functional
enhancements
improvements,
technology
improvements,
so
this
is
this
is
actually
one
of
the
applications
that
we're
targeting
to
do
this
DevOps
rapid
prototype
and
release.
So
that
is
currently
on
our
radar
and.
E
H
So
we
also
had
so
the
land
management
solution
is
a
long
term
project,
so
we've
been
working
with
planning
on.
How
can
we
develop
some
more
we're,
calling
them
quick
wins?
So
how
do
we
work
with
planning
to
make
sure
that
some
of
the
things
that
we
you
know,
we
don't
want
to
wait
for
the
the
eventual
replacement
of
map?
What
can
we
do
today?
So
there
are
a
number
of
these
initiatives
that
were
working
with
planning
now
to
make
improvements,
including
the
DevOps
okay,.
B
A
D
I
D
Yeah
no
that'll
be
good,
that'll,
be
good
news
and
then
in
dev
apps.
The
ability
to
link
directly
to
various
different
documents
is
a
bit
of
a
frustration
for
community
associations
right
now,
trying
to
distribute
planning,
rationales
or
or
technical
studies
on
a
one
by
one
basis.
Is
that
something
we're
looking
at
so.
H
B
So
consider
there
is
a
solution.
Replacement
project
taking
place
right
now,
sire,
so
we'll
do
is
we'll
make
sure
we
get
an
up-to-date
status
on
that
project
and
ensure
that,
with
this
committee,
okay,
thanks,
sir
we're
not
going
to
talk
about
SCP
and
I'm,
going
to
be
joined
by
my
colleague,
Sandra
Carlucci,
to
talk
about
a
couple
of
very
exciting
items
that
are
happening
in
the
world
of
asipi.
K
Hello,
my
name
is
Sandra
Carlucci
I'm,
the
manager
of
SCP
solutions,
and
thank
you
very
much
for
your
time
for
me
to
provide
an
update
on
the
SCP
HANA
upgrade
as
well
as
our
use
of
fury
for
our
end
users.
In
2017,
we
made
a
decision
that
we
were
going
to
invest
in
the
SA
P
HANA
platform
and
I'd
like
to
leave
three
messages
of
why
we
made
this
decision.
It
was
a
well
thought-out
decision
that
we
took
into
a
number
of
different
considerations.
Firstly,
we
consulted
with
various
user
groups
and
process
owners.
K
We
have
over
1,900
named
users.
We
have
nine
thousand
ESS
employee
self-service
that
use
it
every
day.
So
we
wanted
to
ask
them
what
were
their
plans?
Where
do
they
see
themselves
in
three
to
five
years
with
the
ASAP
solution?
We
also
consulted
with
other
municipalities
and
public
sectors
that
are
similar
to
the
size
and
the
functionality
we
use
here
at
the
city
of
ottawa
just
to
see
what
were
their
plans
with
this
particular
platform.
Where
do
they
see
themselves,
as
so
that
we're
not
only
the
only
ones
in
this
community?
K
We
also
reviewed
the
road
map
of
Si
P
itself,
and
we
found
that
going
to
the
new
Hana
platform
is
where
all
the
new
innovations
were.
That
would
help
our
clients
here
at
the
city.
We
also
found
that
going
with
Hana
would
improve
some
of
our
performances
issues
that
we
were
experiencing,
and
we
also
felt
that
a
lot
of
their
investments
of
going
forward
with
a
lot
of
the
Fiori
solutions
that
other
solutions
that
they
are
put
into
place,
they're
moving
with
the
Hana
platform.
K
So
it
was
it
clear
the
clear
conclusion
that
we
make
this
investment
in
the
product
to
upgrade
it
to
give
us
these
business
benefits.
The
other
message
I
want
to
provide
to
you
is
how
we're
making
the
change
here
at
the
city
saw
talked
a
little
bit
about
ok,
ours
right.
One
of
our
objective
key
results
was
to
build
this
upgrade
in
previous
upgrades
that
we
used
to
do
we
bring
in
expertise
and
that's
the
one
thing
is
they're,
always
very
high
in
demand,
and
we
bring
them
in.
They
would
do
an
upgrade.
K
They
have
all
the
knowledge,
then
they
would
leave
and
then
we'd
be
very
dependent
on
these
external
dividuals
to
come
in
and
help
us
with
our
day-to-day
support.
We
made
a
decision
in
2017
that
we
were
going
to
invest
in
our
own
talent
and
as
a
through
training,
either
self-taught
or
through
some
of
the
training
courses
that
they've
done.
This
is
going
to
be
a
a
staff,
lead
upgrade
and
right
now,
things
are
going
well.
K
We've
already
started
our
second
of
seven
builds
of
the
platform
and
we're
aiming
to
go
live
by
the
end
of
the
year
in
q4
of
2018,
and
the
third
message
that
I
wanted
to
provide
is,
by
going
with
the
Hana,
upgrade
we're
going
to
have
the
business
potential
that
we
are
creating.
This
is
a
state
of
an
art
platform.
It
can
help
us
with
our
clients
when
they
have
analytical
issues.
When
they're
looking
at
upgrading
some
of
their
HR
kind
of
processes,
our
supply
group
is
interested
in
upgrading
some
of
the
procurement
processes.
K
Finance
is
looking
at
changing
some
of
their
day-to-day
process,
either
with
the
budgeting
or
month,
ends,
etc,
and
even
a
lot
of
our
logistical
areas
they're.
Looking
at
how
do
we
improve
our
day-to-day
operations
within
si
P
to
improve
it?
And
third,
a
second
slide
is,
with
regards
to
fury
I,
want
to
share
with
you
some
of
the
successes
that
we've
had
in
2017,
with
using
the
new
fury
platform
in
2017.
We
roll
about
15
new,
fury,
tiles.
K
For
our
end
users,
we
rolled
out
a
new
work
order,
management
for
our
parks
users,
and
so
there
are
now
16
new
users
that
use
a
new
mobile
solution.
It
eliminate
a
lot
of
the
paperwork.
It
really
gave
the
individuals
the
ability
to
see
what
they
had
to
do,
make
the
they
and
entering
their
time
of
the
work
that
they've
done.
K
We
roll
that
a
new
solution
for
forestry
users.
They
use
have
two
solutions:
they
had
si
P,
they
had
cyclo.
We
replace
it
with
fury,
it's
easier
for
them,
it's
easier
for
us
to
support
them.
They
have
one
solution
that
they're
doing
and
it's
the
same
thing
with
regards
to
work.
Orders,
etc.
We
also
have
3900
employees
that
are
submitting
time
through
the
through
Fiore
within
the
req
culture
facility
services
department.
K
They
have
3400
users
and
OPL
in
2016,
went
live
with
the
initial
go
live
and
they
have
about
five
hundred
users
that
currently
enter
their
time
using
the
Fiore
solution.
It's
a
very
simplistic.
It's
one
transaction
three
clicks
very
simple
and
we're
really
excited
as
we
move
into
2018
that
we're
going
to
have
some
new
users
we're
rolling
out
a
new
inventory
barcode
solution,
that's
going
to
be
deployed
in
March
of
2018
and
we're
excited
that
transit
operations,
fleet
services,
fire
and
paramedic
services
are
going
to
be
new
users
of
our
toolset.
K
In
addition,
in
2018
we're
going
to
be
working
with
our
Finance
Group
to
see
where
can
we
have
more
future
use
of
the
fury
solution?
By
doing
the
HANA
upgrade
we're
going
to
have
access
to
250
new
tiles
that
didn't
have
access
to
before?
So
this
will
allow
us
to
use
their
solutions
rather
than
try
to
create
our
own
and
so
we're
very
excited,
as
we
move
forward
into
2018,
with
the
upgrade
working
with
our
clients
and
being
in
a
good
shape
to
deliver
more
solutions
in
2019.
Thank
you.thank,
Center.
B
And
one
thing
I'm
sorry
I
wanted
to
add
on
this
is
we
are
planning
to
do
a
bit
of
a
Show
and
Tell
on
what
is
fury
and
and
demonstrate
all
the
various
apps
that
are
already
in
place
for
people
who
want
to
see
how
it
actually
works
and
we're
hoping
that
some
of
you
are
going
to
be
able
to
make
it
to
that
demo
as
well.
Sometimes
in
the
next
couple
of
months.
B
Mr.
Shara,
we
are
now
going
to
be
joined
by
my
colleague,
John
Carter,
and
he
is
going
to
talk
about
a
very
dull
topic
in
IT,
which
is
IT,
Service,
Management
and
John
is
going
to
make
it
really
exciting
for
us,
and
he
is
going
to
talk
very
briefly
about.
Why
is
it
important
for
the
IT
shop
at
the
City
of
Ottawa
to
take
service?
Might
the
function.
L
Entertaining
so
I'll
start
out
this
morning
by
describing
a
little
bit
about
what
IT
Service
Management
is
so
IT
Service
Management
is
best
defined
as
a
collection
of
activities
that
our
organization
performs
to
design,
deliver
and
operate.
It
services
IT
service
management
is
based
on
a
best
practice
framework
and
it
is
characterized
by
adopting
a
process
based
approach
to
delivering
IT
services
and
providing
IT
support
functions.
Itsm
is
very
client
centric
in
nature,
as
its
goal
is
to
align
IT
services
with
the
business
needs
of
the
client
community.
L
Last
year,
I
TS
did
a
current
state
assessment
of
our
ITSM
practices
and
we
developed
an
ITSM
strategy
which
identified
45
initiatives
that
we
want
to
carry
out
to
improve
our
IT
service
delivery
in
our
IT
support
functions.
As
a
result
of
this,
a
new
IT
Service
Management
branch
has
been
formed
within
IT
s,
with
the
intent
to
carry
out
the
documented
strategy
in
2018,
I'd
like
to
highlight
two
of
the
examples
of
the
initiatives
that
make
up
that
strategy.
L
The
first
one
is
the
centralized
management
of
technology
assets
most
of
our
technology
assets,
the
assets
that
we
own
and
support
within
IT
s,
such
as
servers,
databases
and
applications,
are
managed
to
controlled
in
a
centralized
configuration
management,
database
or
CMDB.
The
seem
to
be
as
a
module
of
our
Laval
service
management
enterprise
solution.
However,
we
have
other
asset
repositories
that
exist
to
manage
other
technology
assets
which
make
it
very
difficult
for
us
to
report
on
the
full
picture
of
the
assets
that
we
own.
L
There
are
dependencies
on
one
another
and
their
relationships
with
one
another.
So
the
goal
of
this
initiative
is
to
eliminate
those
other
repositories
make
the
central
I
seem
to
be
the
single
source
of
truth
for
asset
data
and
improve
the
processes
that
IDs
staff
follow
to
keep
that
data
up-to-date
as
a
result,
we'll
have
better
control
of
our
IT
assets
and
we'll
have
the
ability
to
report
on
those
assets
quickly
and
accurately.
The
second
example
of
initiatives
that
I'd
like
to
highlight
this
morning
is
the
city
tech
portal
improvements.
L
The
city
tech,
self-service
of
self-service
portal
has
become
the
primary
I
TS
intake
channel
with
over
75,000
client
touch
points
in
2017
alone.
Employees
at
this
time
can
create
an
over
new
requests
check
on
the
status
of
existing
requests
or
consume
a
number
of
self-service
articles
and
videos
via
the
city
tech.
Self-Service
portal,
however,
forms
do
not
exist
for
all
of
the
services
that
I
TS
fulfills
on
the
portal
and
clients
are
unable
to
check
in
review
on
the
devices
and
software
licenses
that
they
possess.
L
As
part
of
this
initiative,
we
want
to
create
a
form
to
be
able
to
have
clients
request
any
of
the
services
that
I
TS
provides.
It
also
gives
clients
the
facility
to
check
on
the
devices
and
the
software
licenses
that
they
possess
and
give
them
the
facility
to
request
and
initiate
a
client
device
life
cycle
through
the
poll
if
they're
eligible,
and
also
to
initiate
a
software
license
renewal,
if
applicable.
Thank
you.
B
J
We're
actively
engaged
in
the
following
cyber
security
enhancements
for
2018.
This
is
to
protect
us
from
the
ever-evolving
threats
that
are
hitting
us
to
protect
city
information,
which
is
the
primary
objective.
Mobile
management
security
control
improvements
are
very
important
to
us
with
all
connected
devices
that
are
out
there
and
the
remote
access
points.
So
we're
currently
engaged
in
optimizing.
J
Another
one
we're
doing
is
penetration
testing.
We
have
just
gone
through
becomin
and
we
have
a
be
awarded
to
a
third
party.
Testing
will
begin
on
critical
systems
in
April
of
this
year,
the
mediation
of
those
critical
vulnerabilities
that
we
find
or
are
going
to
resolve
within
30
days.
At
the
same
time,
we're
establishing
a
program
that
we're
going
to
do
two
of
these
external
pen
tests
per
year.
J
System
integration,
log
sources
we
have
now
have
or
180
log
sources
feeding
into
our
managed
security
service.
This
is
important
because,
as
we
heard,
John
mention
a
single
source
of
truth.
This
is
our
single
source
of
truth
for
all
information
relevant
to
security
within
the
organization.
Having
all
that
together
in
one
place,
allows
us
to
correlate
look
for
vulnerabilities,
where
we
wouldn't
with
singular
controls.
J
We're
also
going
to
be
integrating
the
new
endpoint
detection
response
system
we're
putting
in
place
and
have
those
log
sources
also
feed
into
into
our
central
intelligence.
We're
also
going
to
be
doing
an
annual
view
of
critical
business
systems
to
ensure
that
all
are
sending
that
relevant
security
information
to
the
managed
security
service.
J
With
respect
to
the
risk
register,
we've
implemented
a
risk
register
and
will
now
begun
the
process
of
populating
that
the
risk
management
processes
are
being
finalized
and
that
will
help
us
identify
track
remediate
and
review
all
risks.
It
will
basically
allow
us
to
review
the
progress
of
mitigations
and
the
continued
relevance
of
some
of
the
exceptions
that
we've
had
to
grant
to
security
controls.
J
Endpoint
detection
response
system
or
commonly
refer
to
as
EDR
the
security
team
have
been
trained
to
the
advanced
level
for
this
particular
tool
that
we
put
in
place.
The
system
has
been
implemented
to
you
all
desktops
and
laptops
within
the
city,
and
it's
now
being
used
to
monitor
for
malicious
signatures,
which
is
a
big
step
for
us,
it's
to
be
implemented
to
all
servers
by
the
end
of
the
year
policy
and
standards.
These
are
very
important
cornerstone
to
delivering
a
security
program.
J
Others
cybersecurity
Enhancement
support
we're
looking
into
for
2018,
like
I
mentioned
before,
engaging
your
technology
partners,
those
we
consider
to
be
all
of
our
branches
with
NIT
as
well
as
OC
Transpo
traffic
drinking
water,
wastewater
and
Ottawa
Public
Library
we're
going
to
be
continuing
the
work
of
populating
the
West
register
we
are
going
to
once.
We
have
the
register
populated
we're
going
to
be
creating
dashboards
from
a
technical
and
executive
level.
J
Eer
deployment
for
all
servers,
as
I
mentioned
earlier,
update
the
information
security
policy,
which
is
the
last
policy
piece
that
we
need
to
have
updated,
increase,
proactive
monitoring,
capabilities
through
automation
and
ensure
regular
patch
management,
which
we
heard
from
from
that
earlier,
were
working
in
collaboration
with
his
team
and
last
of
all
people
modernization.
We
need
to
make
sure
that
a
lot
of
people
in
a
security
team
are
relevant
to
the
threats
that
are
out
there
knowledgeable
and
the
tools
and
the
controls
that
we've
put
in
place.
J
Now,
let's
shift
to
talk
about
the
managed
security
service.
I
was
happy
to
hear
that
a
number
of
you
I
think
all
of
you
perhaps
had
a
tour
of
our
managed
security
service.
So
I'm
going
to
just
quickly
touch
on
a
couple
of
key
points.
Why
do
we
have
it
it's
because
keeping
pace
with
the
technology
we
need
help
with
that
were
a
relatively
small
team,
but
we've
got
tremendous
amount
of
horsepower
for
master
duty
service
to
help
us
out.
In
that
respect,
all
business
services
are
dependent
upon
IT
and
the
internet.
J
We're
seeing
that
more
and
more
sophistication
and
persistence
of
you
know
the
threats
that
are
hitting
us
from
outside,
as
you'll
see
from
one
of
the
number
slides
that
I've
got
coming
up
and
there's
a
heightened
public
awareness
to
cyber
security,
the
what
it
is,
a
security
service
which
can
enable
and
innovate
your
business
by
integrating
seamlessly
into
your
existing
security
program.
We
have
7
by
24
security
monitoring.
J
J
It
replaced
THG,
which
is
the
Herjavec
group.
We
had
that
system
in
place
since
2009.
It
is
a
global
leader
with
20
years
of
experience.
It
has
a
local
Ottawa
presence,
deliver
services
tailored
to
our
needs,
and
it's
the
world's
fifth
largest
independent
IT
firm,
there's
four
hundred
offices
worldwide.
They
are
driven
by
our
satisfaction.
We
consider
them
to
be
a
true
partnership
and
they
have
dedicated
security
resources.
J
Our
experience
to
date
has
been
effective,
triage
into
spots
of
security
incidents
to
the
right
people,
with
the
right
information
and
actions
with
improved
detection
prevention
and
response,
high
quality
security,
relevant
escalations
with
actionable
intelligence
and
recommendations,
helping
to
reduce
the
complexity
in
the
management,
overhead
or
realizing
value
through
economies
of
scale
and
continuous
improvements.
The
relationship
is
one
of
a
true
partner
and
is
an
extension
of
our
security
services.
J
So
this
demonstrates
this
particular
diagram.
Filter
demonstrates
the
sheer
horsepower
the
managed
security
service
brings
to
us.
We
can
see
here
in
two
thousand
seventeen.
Seventy
three
billion
log
events
or
captured
and
processed
almost
thirty
1
million
malicious
websites
were
blocked
and
almost
thirteen
thousand
detailed
investigations
were
performed
by
that
service
and
that
all
filtering
down
to
121
tickets
for
our
internal
security
team
to
mediate
an
action.
So
there
is
a
lot
of
stuff.
That's
been
going
on
behind
the
scenes
with
the
managed
security
service.
B
Miss
cher
for
the
next
portion.
We
are
going
to
talk
about
a
number
of
things
within
the
technology.
Modernization
branch
and
one
of
my
colleague
who
leads
this
branch-
is
unfortunate,
unfortunately,
away
on
a
short-term
medical
leave,
so
I'm
going
to
try
my
best
to
cover
a
few
of
her
initiatives
and
I'm
going
to
be
joined
by
my
colleague,
Lee
as
well.
The
first
one
is
software
modernization,
and
my
colleague
Jason
already
talked
about
it
a
fair
bit.
B
B
Information
was
shared
not
too
long
ago
with
this
committee,
and
we
would
be
happy
to
provide
another
update
on
that
list
over
the
next
month
or
so,
but
as
you
can,
as
you
heard
from
Jason,
and
as
this
slide
demonstrates
that
there
is
no
shortage
of
work
when
it
comes
to
looking
at
our
application
portfolio,
we
have
over
70
applications
that
we
are
going
to
be
actioning
on
in
2018.
Many
of
them
are
being
driven
by
the
Windows
10
upgrade,
but
at
the
same
time
there
are
some
that
are
just
so
old,
so
legacy.
F
F
F
You
know,
reflect
the
the
experience
that
many
of
our
users
and
clients
have
come
to
expect
by
using
Windows
10,
perhaps
at
home
or
in
other
parts
of
their
their
life,
and
also
you
know
considering
that
Windows
10
has
surpassed
Windows
7
at
this
point
in
terms
of
its
global
install
base.
So
we
certainly
need
to
to
get
to
complete
that
update.
Thank
you.
B
Concerns
the
next
one
is
about
proof
of
concepts,
and
this
idea
is
very
intuitive
before
you
go
out
and
make
a
big
purchase
before
you
start
writing
an
RFP
to
buy
a
multi-million
dollar
application,
and
you
spend
a
couple
of
years
through
that
process.
It
makes
sense
to
bring
in
some
of
those
tools
in-house
and
to
test
them
on
a
very
small
scale,
and
so
this
is
something
that
we
started
last
year,
something
that
has
really
taken
being
taken
up
by
by
IT
staff,
and
we
want
to
continue
this
in
2018.
B
There
are
a
number
of
sass
tools
out
there
that
we
are
looking
at
that
are
being
presented
to
us.
Sometimes
when
we
attend
different
workshops
and
we're
bringing
select
few
of
them
in-house,
we
are
testing
them
on
different
functions
with
an
IT,
so
there
could
be
around
patch
management.
There
could
be
around
network
monitoring,
they
could
be
around
better
management
of
ons
on
call
staff.
A
privileged
access
management,
there's
a
whole
variety,
and
we
know
that
these
are
areas
where
we
need
help.
B
B
The
next
topic
is
platforms
and
one
day
to
manage
future
fragmentation
of
technology
footprint
is
to
take
a
platform
approach,
and
the
idea
is
that
you
want
to
lump
similar
user
requirements
under
one
platform
for
providing
no
consistency
of
service
and
consistency
of
user
experience
and
which
you
avoid,
by
doing
the
platform
approaches
that
you
avoid
not
being
able
to
rapidly
scale
by
not
having
good
quality
assurance
practices.
So
there
are
several
areas
where
such
an
approach
can
be
taken
where
we
can
lump
similar
type
of
users
under
one
one
of
them
would
be
API.
B
You
know,
there's
going
to
be
quite
a
growth
within
the
world
of
api's.
We
want
to
manage
those.
Those
API
is
under
a
single
platform.
The
same
thing
can
be
said
about
enterprise
file
sharing
and,
as
you
heard
at
our
last
meeting,
we
were
talking
about
SharePoint
as
being
that
platform
that
we
are
deploying
for
file
sharing
and
the
third
one
is
is
IOT,
and
if
you
will
recall
there
was
a
presentation
on
this.
This
topic
was
covered
in
one
of
the
previous
presentation,
where
it
is
no
secret
that
there
is
going
to
be.
B
There
is
already
we
are
seeing
a
huge
surge
in
sensor
based
devices
each
one
of
them
having
their
own
IP
address
and
IT
will
need
to
make
sure
that
we
are
able
to
deploy
them.
We
are
able
to
manage
them,
make
them
talk
to
each
other,
protect
them,
replace
them,
and
all
of
that,
if
we
are
going
to
do
with
you,
know,
15
different
applications,
15
different
tools
that
is
going
to
become
quite
cost
prohibitive.
B
It's
going
to
become
you
know,
operationally
wise,
very,
very
difficult,
and
so
that
is
an
area
which
is
ripe
for
a
platform
approach,
and
so
this
year
the
goal
is
to
to
gather
all
of
the
user
requirements
related
to
IOT
and
then
again
do
a
couple
of
proof
peer
proof
of
concepts.
Before
we
go
out
in
the
marketplace
to
procure
such
a
platform.
B
M
Good
morning,
chair
and
committee
members,
one
of
the
key
objectives
that
is
being
led
out
of
the
technology
project
management
group
is
the
Microsoft
Project
online
solution
implementation.
This
is
a
cloud-based
solution
offering
and
it
is
a
project
work
management
tool
that
enables
resources,
leading
and
managing
projects
to
effectively
have
a
repository
and
a
tool
that
they
can
use
to
manage
those
projects.
So
back
in
2017,
we
conducted
an
assessment
to
determine
the
current
tool
that
we're
using
right
now,
which
is
ca
ppm.
Why?
M
There
really
wasn't
a
large
adoption
across
the
organization,
and
one
of
the
two
of
the
key
elements
that
came
back
out
of
that
survey
was
the
tool,
the
complexity
of
the
tool.
It
wasn't
simple
enough
and
it
was
cost
prohibitive.
So
we
listened
to
the
community
and
us
as
well.
We
found
that
there
was
some
benefit
if
we
moved
away
from
that
tool
and
introduced
another
tool
which
was
project
online.
So
some
of
the
key
outcomes
that
we're
really
going
to
see
from
this
tool
is
enabled
better
decision-making.
M
So
we're
going
to
get
all
that
project
data
into
the
tool
we're
going
to
get
it
centrally
stored,
we're
going
to
have
visibility
and
transparency
of
all
the
information.
Everybody
will
get
a
true
sense
as
to
where
things
are
what
the
issues
are
and
what
the
risks
are.
It's
going
to
enable
us
to
modernize
our
practices.
So
it's
going
to
be
able
to
introduce
and
provide
the
capabilities
for
agile
project
management.
M
So
at
this
point
in
time
where
we
are
is
we
have
completed
a
phase
one
rollout,
so
the
phase
one
was
focused
on
IT
s,
so
we're
looking
to
get
ideas
off
that
current
tool
and
migrated
on
to
the
new
tool.
So
we've
accomplished
that
we're
now
using
the
tool,
as
our
new
central
repository
we've
enabled
project
reporting
going
to
get
all
that
information
rolled
up
nicely.
So
we
have
a
dashboard
under
so
how
our
portfolio
is
performing
and
I
we've
enabled
time
management
as
well.
So
this
first
release
really
is
about
baby
steps.
M
As
part
of
this
the
end,
the
last
couple
of
months
we've
also
been
working
on
raising
the
awareness
across
the
organization
reaching
out
to
all
those
project
management
offices
to
introduce
the
tool
and
give
them
demonstration.
There
has
been
an
expression
of
interest
from
some
of
these
groups
and
we're
working
with
the
service
innovation
of
performanced
Department,
their
project
management
office,
they're
working
on
conducting
a
pilot
to
assess
the
tool
and
see
how
it
needs
to
be
configured
for
them.
B
D
B
Counselor,
this
is
the
off-the-shelf
solution.
Of
course,
when
it
comes
into
our
environment,
we
have
to
do
some
level
of
customization,
which
is
the
reason
why
we
are
spending
a
little
bit
of
time
to
make
sure
that
customization
is
done
correctly.
But
the
actual
tool
itself
is
a
tool
that
anybody
can
go
to
the
Microsoft
website
and
purchase
and.
B
Golden
councillor
is
that
we
want
to
offer
a
couple
of
options
for
the
user
community
within
the
City
of
Ottawa.
There
are
certain
functions
within
the
city
where
it
does
warrant
to
bring
in
a
heavy
duty
project
management
tool
such
as
the
one
that
we
are
actually
replacing,
and
so
we
will
continue
to
make
sure
that
we
offer
that
for
those
select
clients
and
offer
the
technical
support
associated
with
it
as
well,
but
for
most
projects
for
most
projects
that
happen
within
the
City
of
Ottawa.
B
D
Great
well,
thank
you
for
that
presentation
and
I.
Think
I've
made
it
clear
in
the
past
out
of
this
exciting
presentation
of
slides
today.
This
is
the
one
that's
actually
going
to
save
the
taxpayers.
The
most
money
at
the
end
of
the
day,
I
firmly
believe
that
the
end
of
version
spreadsheets
on
desktops,
controlling
multi-million
dollar
projects,
I'm
hoping,
will
be
part
of
history
very
soon,
as
well
as
the
workflow
aspect
of
SharePoint
and
what
it
brings
to
the
table
being
such
a
big
corporation.
So
it
was
more
I.
D
M
N
Okay,
thank
you.
So,
with
technology
ever
changing,
and
with
more
than
55
major
service
areas
at
the
city,
we
are
constantly
receiving
quests
for
new
requests
for
new
IT
solutions.
So
one
of
our
things
that
we
wanted
to
focus
on
in
technology
solutions
is
to
make
the
intake
in
the
receiving
of
those
asks
as
Swift
and
efficient
as
possible.
Last
year,
we
implemented
a
more
nimble
intake
process.
Previous
to
that,
the
decisions
had
generally
been
made
by
internal
staff
committee.
N
What
we
did
was
we
implemented
a
process
that
you
can
see
is
just
the
very
high
level
high
level
workflow
on
your
slide
and
that
quickly
established
if
and
asked,
was
large
or
small
and
applied
the
appropriate
level
of
rigor.
Based
on
that
answer,
we
saw
many
successes
with
this
already
with
the
full
year
behind
us
of
doing
it.
This
way,
we
saw
synergies
become
obvious
between
different
departments.
N
A
good
example
of
that
would
be
one
area
coming
to
ask
for
a
replacement
of
their
contents,
a
contact
sector
center
technology,
primary
contact
center
technology,
and
we
quickly
realized
that
there
are
a
few
others
that
needed
something
similar.
We
were
able
to
bring
them
all
on
the
same
page
and
into
the
same
meetings
and
look
at
what
the
industry
would
offer
and
and
basically
have
a
consensus
decision
made
on
which
a
solution
would
best
apply
in
that
case.
N
So
that
was
one
of
the
many
successes
we
also
had
the
whole
SharePoint
and
onedrive
for
business
conversation
happen
amongst
19
different
groups,
so
we
were
able
to
conduct
that
kind
of
conversation
while
moving
things
forward
to
identify
solution
that
would
meet
everyone's
needs.
Another
way
that
this
has
been
demonstrating
its
value
was
the
ability
to
coordinates
resources
in
IT
for
very
complex
initiatives.
N
N
There
are
a
few
that
are
still
open
and
in
progress,
and
then
a
few
of
those
were
considered
large
projects,
things
like
the
SA
P
roadmap,
which
need
a
little
bit
more
rigor
and
therefore
governing
decisions
up
at
the
senior
level
this
year,
just
to
link
back
with
my
colleague
who's
just
up
here,
Heather
our
next
step
for
the
Integra
B
to
really
integrate
it
in
that
Microsoft
Project
online
solution.
So
it's
seamless
from
our
internal
perspective.
N
So
as
with
everything
we
are
continuing
to
try
to
get
ahead
of
the
asks
of
technology,
which
can
often
be
a
challenge.
So
our
focus
in
technology
solutions
for
2018
is
to
work
with
out
the
departments
of
the
city
to
come
up
with
a
roadmap
to
better
plan
where
they're
taking
their
business
in
the
future
and
therefore
what
kind
of
technology
solutions
they
will
need
and
when
it
could
be
replacement,
it
could
be
upgrade.
It
could
be
net
new.
N
It
could
be
any
of
those
things
we
want
to
give
consideration
to
some
of
the
key
things
that
would
be
disruptive
in
technology.
We
want
to
give
consideration
to
innovations
that
we
see
in
our
day
to
day
here
in
IT.
Of
course,
we
need
to
plan
for
any
legislation
that
may
be
coming
down
the
pipes
from
the
province
and
beyond,
and
then,
of
course,
just
general
internal
external
demand
for
certain
things
that
we
hear
about.
We
know
that
we
can
start
planning
for
it.
H
B
Of
eV
and
the
last
slide
here
is
perhaps
the
one
that
I
take
the
most
seriously
in
my
day
to
day,
which
is
all
about
learning.
It's
a
top
priority
for
the
management
team,
and
what
you'll
find
is
that
in
typical
IT
shops,
most
of
the
focus
most
of
the
discussions
are:
let's
buy
a
tool,
let's
buy
a
platform,
and
most
of
the
effort
is
around
that
in
some
of
the
IT
shops.
You'll
also
find
that
they're
saying,
in
addition
to
the
tools,
let's
also
talk
about
our
business
processes,
but
in
most
IT
shops.
B
What
you'll
find
is
that
they're
paying
lip-service
in
terms
of
the
the
training
or
the
learning
that's
involved
and
by
by
not
investing
in
the
training
and
learning
of
IT
staff
in
any
shop.
What
you're
really
doing
is
you're
creating
a
people
liability.
So
this
has
been
is
something
that
we
are
extremely
proud
of.
B
In
fact,
based
on
all
the
discussions
that
I
regularly
have
with
my
peers,
I
would
not
hesitate
to
say
that
we
are
probably
leading,
if
not
their
leader
when
it
comes
to
how
a
municipality
in
North
America
is
providing
learning
opportunities
to
its
technical
staff.
There's
a
platform
that
we
invested
in,
which
is
called
pool
site
and
it's
the
same
platform
that
Amazon
and
Google
and
Microsoft,
and
those
IT
folks
have
access
to.
B
So
our
City
of
Ottawa
IT
services
is
able
to
use
that
same
content
and
just
looking
at
the
numbers,
as
you
can
see
that
in
the
last
year
we
were
able
to
deploy
some.
You
know
3,500
worth
hours
of
top
quality
training
to
our
IT
staff.
You
know
the
training
is
so
popular
that
and
it's
unlimited.
It's
like
a
Netflix
of
training.
So
you
can,
you
know
with
a
small
subscription
you
can
consume
as
much
as
you
want
and
we're
finding
there
are.
B
Some
of
our
staff
are
so
excited
about
the
opportunity
that
they're
doing
it
on
their
own
time
after
hours
over
the
weekends,
and
this
is
something
that
we
want
to
continue
for
the
rest
of
2018,
simply
because
all
of
the
things
that
are
in
the
pipeline
are
the
things
that,
if
we
don't
train
our
staff
on
that,
we
will
be
dependent
on
external
consultants
with
that.
Mr.
chair,
this
is
the
end
of
our
of
present
any
other.
D
2016
so
I
want
to
thank
you
because
I've
noticed
and
I
had
15
years
of
IT
experience.
I've
worked
on
many
different
teams
doing.
Oddly
enough,
that's
AP
implementations
back
in
the
day
in
a
progressed
architecture
and
and
a
whole
bunch
of
other
things
and
having
the
team
all
going
in
the
same
directions.
A
critical
component
and
I
can
say
honestly
and
then
used
to
chair
IT
back
in
the
day
as
well.
D
A
Okay,
yeah
I
just
remarked
that
in
the
last
two
years,
I've
seen
a
huge
transformation
here
and
I
never
thought.
We
would
have
this
much
confidence
in
what
we're
doing
going
forward,
but
you
guys
have
done
a
great
job
and
I
think
it's
going
to
be
a
lot
better,
especially
facing
the
challenges
we
heard
about
ten
days
ago.
Okay,
so
on
Oh
counselor
oops
thanks.
G
Should
I
just
I
want
to
echo
what
the
chair
and
councilor
Tony
said
when
I
joined
when
I
actually
become
an
elected,
official
and
I
sit
on
this
committee?
I
reviewed
a
lot
of
soft
stuff
that
and
lots
of
application
and
working
with
the
new
group
and
in
the
last
two
year,
I
have
to
say
the
things
are
changing
and
I
could
I
could
understand.
G
I
could
see
the
vision
and
where
we're
going,
because
honestly
I
had
an
anxiety
before
and
after
and
I'm
not
saying,
IT
is
it's
very
important,
our
city,
because
we
deliver
services
day
in
and
day
out,
but
it's
invisible,
not
too
many
people
see
that
it's
not
like
you're
paving
roads
and
people
could
see
the
pavement.
This
is
actually
more
critical,
and
yet
we
were
really
lacking
on
some
of
the
aspects
we
had
so
many
software
that
we
were
not
using
and
they're
not
compatible
they're,
not
talking
to
each
other.
G
Through
my
background
and
my
technology
background,
I
I
see
that
we
have
a
better
future
brighter
and
you
guys
focusing
on
a
good
direction.
This
is
I
just
want
to
add
my
congratulations
to
you
and
your
team
for
this
collaboration
and
working
into
this
very
difficult
time
in
our
technology
days.
Thank
you.
E
Yeah
I
can
that
cause
everything
about
the
organization.
I've
seen
an
enormous
change,
just
a
couple
of
things.
We
used
to
have
a
problem
that
depart
so
come
in
and
ask
for
particular
software
package.
They
saw
on
things.
Are
you
now
saying
no
to
them
and
just
trying
to
find
out
what
they
really
need
and
then
going
around
it
that
way,
rather
than
just
saying
okay,
because
that
was
a
problem
we
were
having
in
the
past.
B
Counselor-
nor
is
a
word
that
we
try
to
sell
them
use.
We
want
to
be
as
flexible
as
possible
with
all
the
constraints
that
we
may
have
around
us.
Yes,
we
are
seeing
less
and
less
of
that
simply
because
we
are
now
handling
the
entire
City
of
Ottawa
as
a
as
an
account,
and
we
have
you
know,
segregated
the
various
business
lines
into
key
accounts
and
we're
providing.
B
You
know
the
same
kind
of
approach
that
a
private
sector
would
offer
to
their
various
clients,
and
we
are
trying
to
be
a
bit
more
proactive
in
terms
of
what
their
needs
are,
so
that
they
don't
feel
that
they
are
not
being
listened
to
by
IT
we're
making
our
processes
really
simple,
that
they
don't
get
stuck
in
IT,
and
so
because
of
that
we're
seeing
less
and
less
of
clients
going
out
on
their
own
to
buy
those
software
products.
But.
E
I
think
the
very
issue
always
was
that
if
they
let
you
know
what
they
need,
that
you
can
usually
find
it,
that
is
the
latest
one
they
want,
but
most
atomically
it
wasn't.
The
other
thing
is
in
looking
forward
to
the
future.
We
all
know
that
AI
and
autonomous
vehicles
and
robots
and
all
the
other
things
that
go
with
it,
are
coming
down
really
really
fast.
E
How
are
you
sort
of
preparing
yourself
so
how
you
can
deal
with
that?
I
know:
you're
involved
with
symp
the
committee
of
all
the
different
departments
working
on
on
smart
cities
and
going
ahead,
but
IT
is
going
to
play
a
really
important
role
in
all
of
that
I
think
and
just
was
wondering
how
we're
getting
prepared
for
it,
because
I
think
there's
an
awful
lot
of
discussion
about
the
fact
that
we
know
it's
kind,
but
people
aren't
getting
ready
and
getting
ready
is
so
important.
Consumer.
B
It's
not
just
IT
who's
handling.
All
of
those
new
disruptive
innovations
coming
towards
us.
We
are
working
in
in
strong
partnership
daily
basis
with
my
colleague
on
the
SI
PD
side
mark
Rene,
with
his
digital
service
transformation
initiative
and
with
economic
development
partners
as
well.
You
know
for
my
own
IT
team.
E
B
One
of
the
topics
that
I
would
like
to
bring
in
front
of
this
committee
at
the
next
possible
opportunity
is
to
is
to
bring
a
level
of
readiness
of
your
IT
infrastructure
when
it
comes
to
things
like
AI
or
blockchain,
or
those
types
of
technologies
and
I.
Think
that
would
be
an
obvious
next
step
to
what
you've
heard
today,
because
the
next
would
be
is
okay.
How
is
this
going
to
help
us
a
Cheatham
of
the
things
that
we
are
hearing
about
in
the
marketplace?
E
A
It's
a
good
thing,
good
thing:
that's
you
have
to
carry
it
so
yeah,
it's
the
work
plan,
so
it's
carried
and
I
can't
imagine
what
would
happen
if
we
didn't
carry
it
so
in
camera
items
are
non
notices
of
motion
for
consideration
at
subsequent
meetings.
None
inquiries,
none
other
business,
then
ok,
we're
adjourned.