►
Description
Information Technology Sub-Committee - 31 May 2022
Agenda and supporting documents available at www.ottawa.ca/agendas
B
C
Thank
you
very
much
melinda
so
good
morning,
everyone
and
welcome
to
the
information
technology
subcommittee
meeting.
I
think
this
may
be
our
last
before
we
go
into
the
next
chapter,
so
I
just
wanted
to
say
it
has
been
a
pleasure
working
with
everyone,
particularly
our
staff,
over
the
course
of
the
last
four
years.
I'm
going
to
take
a
look
for
quorum.
Maybe
I
could
ask
linda
if
we
could
take
a
roll
call.
I
think
almost
everyone
is
here.
Yes,.
C
See
none
confirmation
of
the
minutes.
Can
I
get?
Can
I
get
the
the
minutes
confirmed?
Please
are
those
confirmed.
Thank
you.
Members
will
have
received
this
past
thursday,
a
link
to
an
ms
onedrive
folder,
containing
the
minutes
from
the
confidential
portion
of
the
itsc
meeting
of
monday
november
29th.
Our
itsc
minutes
are
those
confidential
itsc
minutes
age
of
the
meeting
of
november
29th
confirmed.
C
So
we
have
four
items
on
today's
agenda:
information
technology
services,
2022
work
plan,
update
an
update
on
connectivity
directions,
open
data,
update
2022
and
the
in-camera
verbal
update
on
technology
security.
Before
we
proceed
with
the
agenda
general
manager,
valerie
turner
would
like
to
make
some
opening
remarks.
A
Thank
you
very
much
chair
and
thank
you
for
the
opportunity
to
provide
some
brief
opening
comments.
Today,
we're
looking
forward
to
updating
committee
members
on
the
progress
that
has
been
made
on
key
initiatives,
including
the
technology
work
plan,
open
data
connectivity
and
cyber
security
in
camera.
A
The
work
has
progressed
despite
the
numerous
challenges
and
competing
priorities
of
the
past
two
years,
most
recently
the
devastating
storm
that
took
place
just
over
two
weeks
ago,
as
mentioned
earlier,
we
did
lose
power
in
our
primary
data
center
at
constellation.
However,
all
the
systems
worked
as
planned.
C
Those
are
the
comments.
Thank
you
very
much
thanks
valerie
much
appreciated,
so
we
have,
I
believe,
presentations
for
each
of
our
items
before
we
go
in
camera,
so
we'll
just
introduce
those
in
turn
and
the
first
one
is
a
presentation
on
our
information
technology
services.
2022
work
plan
update
from
sandra
carlucci,
jason,
barney,
matt,
grenier
and
bev
guibis
jebus.
So
with
no
further
ado
sandra
over
to
you.
Thank
you.
F
F
F
Next
slide,
please,
this,
it
subcommittee
comes
on
the
heels
of
yet
another
major
emergency,
one
that
continues
to
challenge
our
communities,
our
businesses
and
our
organization
information
technology
services.
Take
humble
pride
in
supporting
this
response
and
recovery
as
part
of
the
community
supports
initiatives
after
the
violent
storm
ripped
through
our
region.
Its
was
heavily
involved
in
supporting
the
emergency
reception
center
that
were
immediately
standing
up
across
the
city,
its
provided
laptops,
ipads
cell
phones,
wifi,
pucks
and
hubs,
and
other
technology
peripherals
to
help
residents,
charge
cell
phones
and
other
devices
to
stay
connected.
F
The
ability
to
stay
connected
is
so
very
important
when
an
emergency
hits
families
and
friends
needed
to
check
on
one
another
and
the
ability
to
connect
can
bring
comfort.
These
tech
supports
also
ensured
city
staff,
who
were
delivering
services
at
those
centers
had
what
they
needed
quickly
and
on
an
ongoing
basis.
F
F
Interrupt
undisrupted
and
one
example
was
that,
as
valerie
mentioned
at
the
100
constellation
as
one
of
our
improvements
that
we
learned
after
the
tornadoes
of
2018,
the
center
at
100
constellation
gets
refilled
with
diesel
fuel
to
make
sure
that
we
can
kind
of
continue
our
continuity
of
businesses
with
all
the
key
applications
that
we
have
a
constellation,
though
it
was
a
long
spring
and
then
the
other
important
part
is
our
existing
cloud-based
office.
365
tools
allowed
staff
to
connect
securely
from
offside
location
that
had
electric
electricity
and
internet.
F
This
was
another
example
of
its
preparedness
that
pays
dividends
and
though
this
was
a
long
spring
weekend
and
many
its
staff
were
taking
a
well-deserved
break
in
the
early
hours
following
the
storm
many
had
reached
out
to
their
its
managers
or
their
supervisors
to
see
how
they
could
help.
Some
of
these
colleagues
were
dealing
with
their
own
personal
situation,
related
to
power,
outages
and
damages
to
their
property.
F
F
F
Its
core
operations
enable
the
city
with
reliable
and
secure
iit
infrastructure
to
ensure
a
seamless
work
experience.
Its
is
committed
to
investing
in
our
iit
infrastructure
and
working
to
continuously
improve
improve
core
services
for
the
city,
lay
activity,
the
ste,
permanent
allavi,
the
disposal
and
infrastructure,
informatic
diablo
s
secrets
a
key,
assure
and
environment.
The
travis
songs
fail
the
ste
song.
F
F
If
you
ask
my
management
team,
they
say
they
came
up
with
all
the
definitions,
so
I
guess
I
like
it,
but
I
didn't
do
a
lot
to
create
the
slide,
but
it
just
shows
you
how
we
get
all
the
work
to
comes
in
and
we
do
a
great
job
with
it
with
our
intake.
It
goes
to
beverly
gibbous
and
to
christine
moran.
We
do
a
lot
of
the
intake
is
our
tech
sol
and
then,
if
it
has
to
go
to
applications,
it
goes
to
jason,
bernie,
allison,
gazer
and
morgan
tam.
F
If
it
relates
to
sap,
it
goes
to
susan
mckercher,
for
something
with
her
infrastructure
goes
to
john
call
if
it
has
to
do
with
frontline
services
that
will
go
to
lee
if
it
has
something
to
do
with
the
new
innovations.
Go
to
our
tech.
Mod
group
and
matt
granier
it
has
to
do
with
security.
It
goes
to
our
team,
with
chris
fulton
leading
our
tech
security
team,
and
so
its
has
developed
a
multi-year
road
map
organized
in
these
four
focus
areas.
How
do
we
become
a
digital
city?
F
How
do
we
use
advanced
innovations
to
solve
problems
of
tomorrow?
How
do
we
become
more
of
a
modern
I.t
shop?
How
do
we
ensure
that
we're
a
secure
city
aligning
with
the
city
strategic
priority
to
deliver
service,
excellent
through
innovation
and
the
innovative
client
services
department's
digital
excellence,
pillar,
which
its
the
lead
iuts
continues
to
create
a
technology
environment
that
is
strong?
That
is
interconnected?
That's
secure
and
modern.
This
innovative
environment
supports
a
transformation
of
the
city's
workforce
from
a
dependency
on
physical
tools
and
workplace
to
an
adaptable
and
collaborative
digital
workforce.
Next
slide.
Please.
F
Actually
I
like
this
light
too,
so
I
every
slide.
I
keep
liking
more,
but
this
is
where
we
have
the
support
from
council.
The
support
from
it
subcommittee,
where,
in
february
of
2022,
its
received
council
approval
to
transfer
a
million
dollars
of
professional
services,
funding
within
the
information
technology
service
budget
to
the
compensation
budget
for
the
purpose
of
establishing
nine
full-time
equivalents.
As
outlined
in
the
report,
those
positions
were
created
to
contribute
to
initiatives
in
the
following
functions,
many
of
which
were
focused
under
this.
F
Securing
stable
internal
position
focused
on
these
modern
digital
solutions,
help
to
attract
and
retain
employees
with
exceptional
technical
talents,
and
we
have
such
a
talented
team
here
at
the
city
of
ottawa.
This
also
supports
one
of
its
goal
to
grow
our
people
and
our
plan
for
succession
as
the
city
continues
to
replace
legacy
technology
with
more
modern
platform
solution,
its
building
the
required
capacity
internally
to
design
to
build
and
to
support
the
range
of
new
capabilities.
F
Investing
in
internal
full-time,
continuous
resources
reflects
the
culture
within
its
where
we
invest
in
our
staff
and
support
employees
engagement.
While
we
simultaneously
honor
our
commitment
to
excellence
in
service
delivery,
while
these
nine
projects,
while
these
nine
positions
will
be
used
across
multiple
projects,
an
example
where
some
of
these
new
resources
are
being
allocated
is
a
replacement
of
the
legacy
lagging
application
used
mainly
by
our
colleagues
in
the
city
311
service.
This
key
project
in
subsequent
maintenance
will
produce
a
modern
cloud-based
platform
and
will
continue
to
improve
customer
service
and
experience
next
slide.
Please.
F
Okay,
I
won't
say
but
I'll
say,
but
this
is
also
another
one
of
my
favorite
slides,
because
it
allows
us
to
go
through
the
term
of
council
accomplishments.
I'm
always
like
that.
My
kids
always
say
you
never
have
a
favorite
set.
I
keep
getting
more
and
more
favorites,
but
with
our
partners
and
our
clients,
its
completed,
significant
work,
this
term
of
council
avec.
F
F
The
covet
19
pandemic
response
and
the
vaccination
response.
Coven
19
forced
the
city's
technology
hand
almost
immediately
online
innovations
that
have
been
conducted
through
long
pilot
projects
were
accomplished
in
weeks,
mainly
because
we
had
staff
that
were
willing
to
commit
to
long
hours
to
quickly
deliver
innovative
solutions.
F
F
F
F
F
In
addition,
its
provided
extensive
testing
vaccination
support
through
covet
neighborhood
vaccine
analytics
oph
chat
bot
for
residents
long-term
care
technology
supports,
including
provisions
of
equipment
like
ipad
to
ensure
residents
could
connect
with
their
family
and
friends.
Provisions
of
laptops
to
cssd
to
ensure
vulnerable
populations
continue
to
receive
support.
F
Other
important,
critical,
its
work
that
has
been
accomplished
include
improved
service,
modernization
and
digitalization
through
the
generic
online
payment
solution,
which
enables
residents
to
place
online
orders
and
payments
for
27
city
services
and
geo
ottawa.
In
addition,
significant
enhancements
were
made
to
geo
ottawa
the
popular
the
popular
public
web
mapping,
tool
that
allows
users
to
access
a
variety
of
information
layers
on
the
map,
such
as
parks,
schools,
city
facilities,
property
parcels,
zoning
and
air
photos
dating
back
to
1928.
F
F
F
F
This
was
this
was
accomplished
with
the
corporation
and
partnership
of
all
the
departments
and
service
areas,
a
major
digital
transformation
for
our
organization
set
realization.
I
ate
a
complete
avec
collaboration,
the
two
lay
direction
general
and
the
to
the
sector
of
the
activity
and
transformational
numeric
module,
not
organizational.
F
Of
course,
this
all
happened
before
we
knew
what
was
to
come
in
march
2020.
This
timely
complex,
implement
implementation,
ensured
business
continuity
during
the
pandemic
response
and
recovery,
and,
most
recently
during
the
storm
recovery
office,
365
has
been
instrumental
in
immediately
and
seamlessly
supporting
over
4
000
administrative
staff,
who
were
instructed
to
work
from
home
to
reduce
coven
19,
spread
ensuring
business
continuity
as
part
of
the
implementation.
We
also
deployed
sharepoint,
which
is
currently
in
the
final
stages.
F
The
other
key
item
I
think
I
like
us,
proud
of,
is
the
testing
vaccination
site
support
the
its
front
lines.
Service
team
provided
on-site
technical
support
for
all
the
city's
coven
19
vaccine
mass
clinics
at
the
peak
of
the
vaccination
campaign,
its
supported
17
mass
clinics
and
25
community
and
school
vaccine
clinics
per
week.
F
Today,
we're
still
supporting
four
mass
clinics
and
six
to
ten
community
and
school
clinics
per
week.
Its
not
only
delivered
innovative
solutions
at
testing
and
vaccination
sites,
but
our
technology
solutions
were
also
reliable.
There
was
never
a
circumstance
where
vaccine
clinics
couldn't
proceed
because
of
I.t
issues
or
glitches,
including
interfacing,
with
the
provincial
system,
even
at
at
mobile
clinics,
where
we
had
to
be
creative
on
how
to
set
up
technical
equipment,
we
never
had
to
turn
anyone
away
due
to
it
issues.
F
Feedback
gathering
on
social
media
was
excellent,
noting
that
the
sites
were
extreme
were
streamlined
and
quick
people
were
in
and
out
quickly,
and
everyone
felt
relatively
safe
between
mobile
clinics
and
mass
clinics.
Its
deployed
approximately
200
laptops,
75
handheld
scanners,
80
printers
300
ipads
and
100
wi-fi
hubs
across
over
417
mobile
and
static
locations.
F
F
We
completed
over
170
work
items
that
spread
across
all
four
pillars,
but
really
the
fifth
pillar,
because
we
had
covet
that
we
included
as
well
the
work
that
we
did
for
covet
in
2021
highlighted
the
coven
19
vaccination
clinic
ai
simulation
that
allowed
oph
to
really
set
up
those
clinics
and
to
make
them
really
very
effective
and
efficient.
We
did
it
setup
and
support
for
mass
vaccination
clinics.
We
provided
hardware
and
support
for
the
vaccination
clinics,
both
the
static
and
the
mobile.
F
We
created
a
lot
of
oph
temporary
network
accounts,
so
they
can
onboard
that
additional
staff
that
they
needed
to
support
all
the
clinics.
The
kovac
system
support
which
is
really
key
to
interacting
with
the
the
provincial
systems,
the
vaccination
booking
system
that
we
put
place
early
in
the
days
of
the
vaccination
when
we
were
waiting
for
the
province
and
we
had
to
prioritize
some
of
the
key
individuals
that
were
eligible
for
the
vaccine.
F
The
kova
19
self-assessment
tool
to
allow
staff
that
had
to
go
to
work
feel
comfortable
that
they
that
they
filled
out
a
form
that
they
were
safe
going
to
work.
The
can
immunize
shield
employee,
mandatory
vaccination
policy
that
we
put
into
place,
and
why
am
I
so
proud
of
these
accomplishments,
because
every
one
of
these
projects
enabled
us
to
better
serve
our
city
or
community
and
provide
easy
to
use
services
to
our
residents
or
employees.
F
F
For
digital
city
and
advanced
innovations,
digital
city,
the
digital
city
pillar,
focuses
on
using
technology
relationships
and
experience
to
advance
the
consistency,
collaboration,
security
and
the
self-serve
access
for
employees
and
residents.
This
slide
demonstrates
the
incredible
accomplishments
that
were
completed
in
2021
under
this
pillar.
Some
examples
include
the
ward
address
lookup
tool.
As
a
result
of
the
2020
ward
boundary
review,
a
new
public-facing
application
was
developed
to
ensure
residents
to
find
their
new
ward
by
searching
with
their
address
information.
F
This
is
particularly
important
as
we
come
to
the
2022
municipal
elections
and
people
determine
who
their
candidates
are.
This
requires
substantial
collaboration
between
our
application
management
branch
and
several
other
stakeholders.
The
solid
waste
phase.
Two.
This
project
was
the
second
phase
of
the
replacement
of
the
solid
waste
legacy
system
with
microsoft
dynamics
which
allows
for
tracking
of
work
orders
in
particular
from
residents
and
the
311
system.
This
multi-year
effort
was
fully
deployed
at
the
beginning
of
2022
and
enables
interconnectivity
between
several
city
systems,
with
respect
to
advanced
innovation
in
2021.
F
Technology
continues
to
be
a
key
enabler
of
our
transformation
as
an
organization
looks
to
create
efficiencies,
build
the
thriving
workforce
and
digitally
transform
you'll
see
several
accomplishments
from
2021
under
the
advanced
innovation
pillar.
These
include
the
internet
of
things,
oph
vaccine
sensors.
F
This
proof
of
concept
uses
sensors
inside
vaccine
storage,
fridges
to
ensure
they
remain
at
a
certain
temperature
and
sends
an
alert
if
it
falls
below
that
threshold.
This
successful
pilot
was
eventually
deployed
on
a
wider
scale,
and
this
has
ensured
that
less
waste
that
less
vaccine
waste
is
created
due
to
improper
storage,
the
data
analytics
platform
or
dap.
We
always
have
to
have
these
acronyms.
F
I
should
have
a
slide
on
all
our
acronyms
right,
but
dap,
but
an
expansion
of
the
dap
phase,
one
which
enabled
business-led
analytics
and
intelligence
gathering
across
the
organization
as
part
of
the
city
strategic
priority
service
action
through
innovation.
Public
works
was
the
latest
use
case
in
developing
a
solid
understanding
of
the
technology
tools
available
for
the
department
through
their
water
and
wastewater
division
initiatives.
These
kinds
of
analytics
help
streamline
our
service
and
save
taxpayer
money
in
the
long
run.
F
Modernity,
the
focus
of
moderati
is,
is
around
replacing
legacy
systems
with
powerful
platforms
and
continue
to
modernize
the
I.t
skill
portfolio
and
service
delivery
model.
It
also
seeks
to
ensure
that
its
services
are
streamlined,
agile,
secure
and
efficient
by
applying
automation,
tools
to
I.t
processes
and
procedures.
F
This
will
create
capacity
and
enable
rapid
development
of
business
solutions,
and
a
lot
of
we've
accomplished
a
lot
of
work
under
modernity.
It's
the
one,
that's
really
key
for
us
to
invest
in
our
individuals
and
we
as
you
look
at
the
slides,
we
did
a
lot
of
upgrades
really
just
enhances
the
solutions
that
we
have
in
place
with
respect
to
secure
city,
the
secure
city
pillar
ensures
the
protection
of
people,
services
and
data
against
harm
by
way
of
theft,
unauthorized
use,
disclosure,
modification
damage
and
or
loss
of
the
city's
digital
infrastructure.
F
The
city's
digital
infrastructure
data
information
and
information
system
are
critical
assets
requiring
a
mature
security
posture.
In
a
time
when
cyber
security
threats
are
an
all-time
high.
The
work
within
this
pillar
has
become
increasingly
important
by
securing
our
city
and
making
sure
information
is
properly
processed
and
stored.
We're
ensuring
our
residence
information
is
kept
safe.
Securing
security
is
embedded
in
all
technology
solution
and
is
an
imperative
part
of
the
employee's
daily
work
life,
as
the
security
landscape
is
impacted
by
world
and
regional
events.
F
F
In
addition
to
all
these
work
plans
that
I
talked
about,
we
continue
to
offer
city
departments
our
usual
services
based
on
last
year's
numbers.
We
expect
to
see
millions
of
technical
interactions
happening
and
thousands
of
requests
for
services,
as
you
can
see
over
here.
This
is
what
we
highlighted
by
what
we
refer
to
as
its
by
the
numbers
for
our
operation.
It
highlights
a
lot
of
numbers
that
we
had
in
2021
and
we
expect
to
do
the
same.
F
So
we
do
all
that
core
support
with
all
this
other
work
that
we
talk
about
with
regards
to
some
of
the
the
projects
we
want
to
transform
and
involve
the
work
that
we
do
at
the
city.
If
we
go
to
the
next
slide,
please
digital
city
as
the
world
continues
to
move
digital.
We
are
moving
with
it
by
using
technologies,
relationships
and
experience
to
advance
the
consistency,
collaboration,
security
and
self-serve
access
for
employees,
residents
and
the
business.
F
F
In
addition,
information
technology
is
proud
to
announce
a
partnership
with
the
social
planning
council
of
ottawa
spc
ottawa.
The
frontline
service
team
has
established
a
program
with
support
from
our
ics
strategic
sourcing
team
to
donate
retired
windows.
10
laptops
to
spc
ottawa,
under
the
partnership
spc
ottawa,
will
then
arrange
for
the
equitable
equitable
distribution
of
these
devices
to
communities
and
families
in
need.
We
are.
We
are
also
excited
to
have
this
partnership
in
place
next
slide.
Please
advance
innovation,
2022
work
items
over
the
last
four
years.
F
The
focus
has
been
to
establish
readiness
of
a
digital
platform
and
technology
ecosystem.
Its
is
achieving
this
goal
by
enabling
innovation
within
the
city
at
the
cross,
section
of
internet
of
things
analytics
and
automation
technology.
These
technologies
are
already
being
adopted
and
adapted
to
deliver
against
the
organizational
strategy
and
departmental
key
initiatives
in
2022
and
2023.
F
Next
slide,
please,
the
modern,
I.t
pillar
emphasizes
the
large
number
of
initiatives
at
over
39
percent
of
all
the
work
in
our
work
plan.
This
also
includes
some
of
the
biggest
initiatives
one
which
I
like
to
highlight.
Next,
the
city
must
adapt
and
adjust
to
consider
better
I.t
centralization
throughout
the
organization
to
ensure
the
security
of
our
systems
and
data.
F
Enterprise
I.t
relies
on
a
modern
partnership
between
its
and
other
service
areas,
involving
regular
collaboration,
communication
and
consultation
with
departments.
This
coordinated
approach
ensures
compliance
with
its
policies
and
sanders
and
its
staff
and
enables
enhanced
purchasing
power
risk
mitigation,
increased
return
on
investment
and
a
reduced
technical
footprint.
F
Additionally,
we
have
several
items
on
our
work
plan
up
to
the
20
working
for
the
2022
municipal
election,
including
the
new
candidate
portal,
which
will
provide
information
to
election
candidates
in
an
easy,
accessible
and
secure
electronic
manner.
A
substantial
part
of
the
its
workforce
will
be
involved
with
the
the
elections
operational
requirement
next
slide.
Please.
F
Secure
city
its
has
been
continuing,
has
its
has
been
continuing
to
enhance
its
security
framework
through
the
establishment
of
the
identity
and
access
management
program
in
2022.
The
program
is
focused
on
establishing
governance,
refreshing
policies
and
technology
standards,
enforcing
authentication
and
authorization
and
deploying
key
technology.
F
F
F
April
st
continued
on
the
new
g-day
don
no
project
and
initiative
future.
Thank
you,
chair
leaper,
vice
chair
kavanaugh
and
committee
memes
for
your
unwavering
support
through
this
term
of
council.
I'd
also
like
to
thank
my
its
colleagues.
It's
just
such
an
amazing
team.
Thank
you.
You
guys
are
so
good.
The
the
its
leadership
team,
the
ics
leadership
team
as
well,
and
our
general
manager,
valerie
turner
for
their
ongoing
support.
I'd,
be
pleased
to
answer
any
questions
you
may
have.
Thank
you
again.
C
Sandra
thank
you
very
much
for
a
very
comprehensive
overview.
I
I
think
what
I
like
most
is
that
it's
such
an
overwhelming
amount
of
work
and
you've
been
working
under
such
difficult
circumstances
and,
and
there
is
no
drama-
the
the
the
department
has
chugged
ahead
and
made
sure
that
we
have
what
we
need
in
order
to
deliver
the
services
that
we
need
to
to
residents
and
that
it
works.
I
see
first,
that
vice
chair
kavanaugh
has
some
questions.
E
F
Well,
thank
you
for
the
question
council
and
thank
you
for
the
the
nice
comments.
I
I
agree
we're
so
lucky
to
have
such
a
great
its
team.
That
really
wants
us
to
help
and
support
and
they've
done
such
amazing
job
over
the
last
two
years.
With
regards
to
self-service,
it
is
one
thing
that
we
reach
out
with
the
with
the
emergency
management
team
and
they
did
a
great
job,
actually
bringing
them
in
the
fold
with
to
get
updates,
because
you
know
we
only
have
cert
certain
influence
on
the
the
service.
F
That's
provided,
but
I'll
take
it
back
with
the
team
counselor
and
I
can
reach
out
to
your
office
afterwards.
Some
of
the
action
plans
that
we
want
to
do
after
the
fact
or
what
we
can
do
with
regards
to
some
some
of
the
cell
service.
I
know
that
you
know
we
use
some
of
those
companies,
as
you
mentioned,
and
so
some
of
them
were
working
that
others
weren't,
and
so
that's
part
of
a
little
bit
of
a
lessons
learned
that
we're
going
to
have
from
from
our
side.
F
Just
like
we
did
a
good
job
with
regards
to
the
the
data
center
100
consolation,
we've
improved
that
we've
got
a
lot
more
business
continuity.
I
think
the
next
thing
that
we're
going
to
deal
with
is
regards
to
self-service,
but
at
the
same
time
we're
only
limited
to
how
much
we
can
include
some
of
these
providers,
but
we
should
look
at
what
do
we
need
because
you're
absolutely
right,
because
communication
is
so
important,
especially
during
an
emergency.
G
Thank
you
chair,
and
I
also
want
to
echo
your
comments
and
also
those
of
vice
chair,
kavanaugh,
and
really
commend
staff
for
deploying
technology
in
a
time
when
it
seems
that
we
have
a
crisis
every
quarter
rather
than
a
crisis.
You
know
every
generation
and
I
appreciate
the
difficulty
of
really
implementing
these
technologies.
So
I
really
do
appreciate
the
work
of
staff.
G
I
think
that
the
the
fact
that
we
rolled
out
365
before
the
crisis
was
very
incredible
at
the
end
of
the
day,
because
it
allowed
a
staff
to
obviously
transition
relatively
quickly
to
a
work
at
home,
a
telecommuting
type
of
environment
for
thousands
of
employees.
So
I
really
do
want
to
commend
that
as
well
as
the
work
that
was
done
during
the
dakovid
crisis,
which
continues
but
the
the
amazing
work
that
was
done,
especially
around
vaccination
clinics.
G
I
observed
that
firsthand
with
tours
of
of
of
different
centers
with
public
health
and
obviously
the
technology
that
was
required
to
record
records
of
vaccination
and
immunization.
You
know
really
required.
You
know
a
lot
of
technological
investment
that
was
put
in
place
really
quickly.
So
I
I
do
want
to
commend
you
for
that,
as
well
as
the
latest
crisis.
G
G
You
know
often
cloud-based
technologies
are
proprietary
and
I'm
just
wondering.
If
is
that
going
to
be
a
factor
as
we
shift
some
of
our
311
technologies
because,
obviously
there's
a
lot
of
you
know,
there's
a
lot
of
instability
and
the
the
areas
in
technology
are
often
tumultuous.
Companies
merge,
they're
acquired.
We
see
a
discontent
discontinuation
of
technology
relatively
quickly,
so
I'm
just
curious.
You
know.
Is
that
a
fact
or
one
thing
to
move
all
of
our
operations.
G
F
H
Thanks,
andrew
and
and
thanks
counselor
for
the
question
with
respect
to
the
the
311
project,
so
yes,
we
are
moving
on
to
dynamics.
365,
which
you
mentioned
is
is
a
cloud-based
solution,
and
there
are
a
number
of
benefits
to
that.
Our
current
solution
right
now
requires
us
to
have
certain
downtime
periods
when
we're
doing
upgrades
the
system
which
we
have
to
try
and
schedule.
H
These
are
things
that
will
disappear
as
we
move
to
the
cloud-based
system
and,
as
you
mentioned,
microsoft
is
certainly
a
large
company
and
not
going
away,
but
they
also
support
apis.
So
we
have
integrations
to
other
systems
so,
for
example,
our
telephony
system
we're
working
with
that
vendor
to
ensure
that
we
have
seamless
integration
between
the
telephony
providers
and
the
back
office
systems.
H
Likewise,
we
integrate
that
system
with
a
number
of
our
enterprise
systems
behind
the
scenes.
So
you
know,
if
you're
looking
at
our
work
order
management
systems
systems
like
sap
systems
like
maximo
systems
like
our
best
of
breed
gis
system,
they
are
all
integrated
through
a
technology,
a
service
bus
that
allows
us
to
have
that
integration
to
those
various
systems
and
removes
that
that
hard
coded
dependency
link
with
linkage
between
those
systems.
So
we've
architected
in
such
a
way
that
I
think
it
supports
numerous
systems
but
still
leverages
the
benefits.
G
No
excellent,
I
appreciate
that
if
there's
a
interoperability,
that's
what
we
want
to
hear
to
to
ensure
that
we're
not
dependent
and
locked
into
a
vendor
who
might
not
be
there
because
of
the
forces
of
innovation
in
the
technology
market.
So
I
appreciate
that
answer.
I
appreciate
the
foresight
of
staff
and
once
again
sure
I
appreciate
all
the
efforts
that
have
been
undertaken
over
this
this
term
of
of
of
turmoil.
G
C
Thank
you
very
much.
Counselor
king
see
no
other
hands.
I
have
a
couple
of
quick
questions,
the
first
of
which
is
the
the
class
system,
the
the
parks
and
rec
registration
system.
Can
I
just
hear
again
that
that
is
close
to
being
replaced
with
something
that
will
cause
residents
significantly
less
frustration.
F
Yeah
we're
working
very
closely
with
our
colleagues
in
rec
culture
and
facility
services,
along
with
the
the
vendor.
There
are
certain
requirements
that
we
need
in
order
to
change
over
to
the
new
system,
and
we
are
working
very
closely
with
the
vendor.
We
meet
on
a
monthly
basis
to
kind
of
walk
through
because
we
don't
want
any
more
surprises,
but
we
have
the
go.
F
F
We
all
have
that
common
goal
that
we
want
to
go
live,
but
we
are
dependent
on
ensuring
that
the
vendor
meets
the
requirement
that
we
have
from
a
city
perspective
with
regards
to
you
know,
being
a
bilingual
language,
aoda
pci
requirements,
so
they're
working
on
that
they've
put
their
best
people
on
it.
So
it's
in
our
plan.
I
don't
want
to
jinx
anything
bad,
but
it
things
are
progressing
and
the
good
thing
is.
We
are
communicating
very
closely
with
the
the
vendor.
Okay,
it's.
C
One
piece
of
drama
over
the
course
of
the
term
of
council,
which
is
great,
which
is
pretty
good.
My
second
question
is
around
budget.
Obviously,
kova
resulted
in
in
significant
new
expenses,
I'm
guessing
that
we
will
have
significant
new
expenses
coming
out
of
the
most
recent
outages.
Do
we
have
reason
to
believe
that
we
will
be
made
completely
whole
after
those
after
those
incidents.
F
Thank
you
for
the
question
counselor.
With
regards
to
budget.
We
are
working
very
closely
both
within
our
finance
support
unit,
as
well
as
within
the
finance
corporate
area
with
with
the
budgeting,
so
we're
looking
at
where
we
are
today
with
regards
to
some
of
the
new
expenses
we
get
because
of
covet
moving
forward.
F
Do
we
have
the
budget
moving
forward
and
then
with
respect
to
the
the
emergency
and
some
of
the
expenditures
that
we
had
from
that
we're
working
very
closely,
then
identifying
them
in
a
specific
cost
center
and
then
they'll
look
to
see
if
there's
recoveries
etc,
but
that
other
part
too.
With
regards
to
the
budget,
we
do
meet
again
monthly
with
our
finance
individuals,
we've
put
together
our
spend
plan
based
on
the
information
we
had
at
the
beginning
of
the
year
to
the
end
of
the
year.
F
Obviously,
things
have
changed
and
we
communicate
with
them
back
and
forth.
So
I
think
we're
we're
really
having
good
communication.
Good
collaboration
with
our
finance
colleagues,
we've
been
able
to
identify
the
costs
that
we
feel
were
covet
related.
Those
have
been
identified.
We
have
the
costs
that
are
related
with
the
storm
those
can
be
identified.
We
do
have
know
our
base
costs
and
we're
working
with
them
to
really
kind
of
identify.
What
is
the
base
cost
of
running
it?
F
So
we're
doing
certain
things
with
regards
even
the
the
enterprise
I
t
to
look
at
the
holistic
to
support
it.
What
does
it
cost
to
run
it?
What
does
it
cost
to
evolve?
Some
of
our
solutions?
What's
the
cost
for
transformation,
so
we're
having
those
discussions
and
we're
going
to
have
them.
Obviously,
when
we
start
the
budget
process
in
2022
for
2023,
as
well
as
the
next
term
of
council,
so
looking.
C
Ahead
to
the
budget
that
we
will
pass
in
january,
I'm
I'm
not
expecting
to
see
I'm
expecting
that
we
will
be
made
whole
for
the
most
recent
storm.
I'm
expecting
it
will
be
made
whole
with
respect
to
the
pandemic.
I
know
the
the
premier
has
told
the
mayor
that
they'll
be
paying
the
bills
coming
out
of
the
direction
director
threshold.
F
Security
is
always
going
to
be
an
area
that
we're
going
to
look
to
to
expand
the
second
part
as
well
as
when
you
want
to
modernize
your
your
platforms.
You
can't
just
get
rid
of
the
old
solution,
so
you
have
to
pay
that
maintenance,
plus
you
have
to
pay
the
new
maintenance
as
you
implement
it
right.
So
that's
going
to
have
a
pressure.
That's
going
to
be
identified.
F
Also,
you
know
we're
going
to
identify
skill
sets
that
are
we're
going
to
require,
as
we
put
in
these
new
solutions
to
maintain
them,
so
we've
been
able
to
get
a
little
creative
for
2022,
but
moving
forward
we're
going
to
be
looking
at,
and
so
all
these
conversations
we've
been
having
with
finance
and
we're
going
to
continue
to
have
them,
as
we
start
moving
forward
to
ensure
because
technology
is
really
important.
As
we
talked
about
all
the
good
stuff
that
we
did
so
we
need
to
look
at.
F
How
do
we
invest
in
in
it?
How
do
we
use
efficiency
within
our
organization
to
streamline
to
do
fun,
some
efficiencies
from
our
own
perspective,
but
at
the
same
time
as
it
grows
the
solutions
we
need
to
have
that
support,
and
so
some
of
it,
as
I
mentioned
to
you,
is
from
a
security
perspective.
It's
going
to
be
maintenance.
F
It's
going
to
be
some
professional
services
that
we're
going
to
require
to
because
they'll
bring
in
that
skill
set
and
then
coaching
up
of
our
own
internal
individuals,
so
we're
starting
to
put
that
information
together,
as
I
mentioned
for
2022,
how
is
the
budget
moving
forward,
but
we're
also
realizing
that
we
should
really
look
at
the
next
four
years.
Where
do
we
see
some
of
the
growth
and
how
do
we
be
a
little
bit
more
proactive
from
that
perspective
and
not
be
reactive
in
in
future
years?.
C
And
is
it
fair
to
say
that
you're
looking
at
developing
a
lot
of
the
necessary
skills
within
the
existing
team,
I
was
really
pleased
to
support
the
the
reallocation
of
dollars
into
into
our
own
people.
Having
a
a
multi-skilled
expert,
I.t
staff
is
something
that
I've
seen
real
progress
on
in
the
last
four
years.
C
F
Absolutely
we
look
that
we,
we
don't
call
it
training,
we're
calling
investment
in
staff.
Our
staff
are
just
an
amazing
group.
Just
when
you
look
at
the
highlights,
I'm
just
proud
to
read
it.
They
did
all
the
work
right.
Just
like
I
talked
about
that
slide
that
I
created.
I
didn't,
I
didn't
do
much.
They
did
all
the
work
and
so
they're
great
to
do
the
work
and
you're
right
investing
in
the
in
those
individuals.
F
Getting
those
full-time
equivalents,
keep
taking
away
the
acting
put
them
in
there,
as
substantive
individuals
really
pays
dividends
for
us,
because
they're
engaged
in
the
work
that
they're
doing
we're
using
world-class
solutions.
We
talked
a
little
bit
about
office
365,
we
have
sap,
we've
got
esri
like
we
have
world-class
solutions
that
people
want
to
be
involved
with,
and
the
investment
that
we're
making
in
security.
People
want
to
kind
of
work
at
the
city
of
ottawa.
F
We've
got
such
a
great
environment
and,
to
your
point,
investing
in
these
individuals
with
the
new
technology
benefits
us
right.
They
learn
the
latest
and
the
greatest
and
we're
not
going
to
be
reliant
on
external
consultants.
For
this
support
and
for
the
enhancements
that
we
have
we'll
always
bring
in
consultants
when
it's
something
net
new
right,
because
we
don't
know
what
that
that
project
is
so
we'll
always
have
that
requirement
to
bring
him
in
when
it's
something
net
new.
But
that's
the
only
reason
we
want
to
bring
it
in
not
from
a
workload
perspective.
F
We
really
want
to
use
our
own
staff
just
huge
benefits
from
it
from
a
perspective
of
not
only
from
a
costing
side
of
it,
but
just
the
engagement
of
it
and
the
relationships
that
you
create
with
in
other
internal
users
of
the
system.
You
build
that
collaboration
that
that
network
and
how
we
work
better
together.
It
pays
huge
dividends.
E
F
E
E
F
Thank
you
for
the
question
counselor
and
yes,
unfortunately
like
when
we
work
with
the
vendor,
we
work
with
our
own
work
plan.
We
have
to
find
certain
windows
that
makes
good
sense
for
the
the
implementation
with
the
election.
You
know
we
do
go
something
called
like
a
little
bit
of
a
brown
out.
We
don't
want
new
solutions
coming
in.
We
really
want
to
focus,
make
sure
we
have
a
successful
election
so
the
next
window,
as
we
we
looked
at
it.
It's
actually
called
the
window
of
opportunity.
F
Right
is
in
november
and
you're
right
there
are
going
to
be
registration
is
going
to
happen
in
in
the
fall.
You
know
our
staff
does
the
best
work.
There
are
certain
things
that
we
can't
control
with
regards
to
the
performance
of
the
of
the
of
the
system,
and
then
just
you
know,
the
demand
sometimes
is
more
than
than
what
the
the
solution
can
hold,
but
we're
going
to
make
sure
that
we're
going
to
try
to
have
one
more
time
to
kind
of
go
through
it.
F
I
know
this
is
more
than
one
time
we
were
hearing
about
the
last
time,
but
we're
have
our
fingers
crossed.
This
will
be
the
the
final
one
and
then
we'll
have
that
new
experience
coming
in
in
at
the
end
of
2022,
into
2023
with
the
new
term
of
council,
it's
been
one
thing
that
it's
not
anyone's
fault
everyone's
working
really
hard
and
unfortunately
it
is
a
complex
solution
right
and
at
the
same
time
you
know
we
have
high
standards
at
the
city.
When
we
introduce
solutions,
they
need
to
meet
certain
certain
marks
right.
F
It's
got
to
be
an
a-plus
like
we're
not
going
to
go
with
an
a-minus,
and
so
our
colleagues
in
american
culture
work
really
hard
with
all
the
business
requirements.
This
is
what
we
need.
Our
I.t
works
from
that
perspective,
to
make
sure
that
this
is
what
we
need
from
a
technology
usability
perspective
of
security
comes
in
place
to
make
sure
that
that
the
information
is
secured,
that
we
we
really
want
that
a
plus
solution
and
I
feel
confident
with
the
the
conversations
that
we're
having
everyone's
involvement
but
you're
right
from
the
the
october
time
frame.
E
Okay,
thank
you
very
much.
311
was
obviously
very
used
the
last
couple
of
weeks
and
we
the
the
the
ongoing
comments
I
got,
is
when
people
are
told
to
check
their
website.
They
haven't
got
any
power,
so
so
they
they
phone
and
is.
Are
we
increasing
tech
texting
capacity?
Have
we
looked
for
that
for
311?
Just
so,
people
can
get
instant
answers
and
know
that
their
concerns
have
been
placed.
F
A
Yeah
and
if
I
might
just
to
provide
some
context
counselor
the
situation
we
faced
with
3-1-1
during
the
the
storm
was
multi-sided,
so
we
had
a
normal
contingent
of
folks
on
the
phones
for
for
a
long
weekend
saturday
afternoon
and
then,
as
we
saw
what
was
developing
and
we
started
bringing
folks
in.
We
had
communications
challenges
of
our
own.
So
as
we
were
phoning
some
of
our
staff
to
bring
them
in,
we
couldn't
reach
them
because
their
power
was
down,
their
phone
lines
were
down.
A
A
So
it
was
partially
a
technology
capacity
issue,
but
very
much
also
a
human
issue
that
we
simply
could
not
raise
enough
folks
in
the
early
hours
to
bring
them
in
to
service
the
calls.
So
had
they
been
texting
or
had
they
been
phoning.
I'm
not
sure
that
the
net
result
would
have
changed
to
be
completely
honest.
A
We
are
looking
at
business.
Continuity
plans
around
our
311
agents,
but
this
truly
was
an
exceptional
circumstance
and
we
found
ourselves
with
the
highest
call
volumes.
We've
ever
had
surpassing
covid
surpassing
any
other
situation,
and
then
because
our
staff
live
in
the
community,
they
were
also
personally
impacted
and
difficult
to
reach
or
or
were
not
able
to
come
in
because
they
were
dealing
with
some
issues
of
their
own.
So
I
just
want
to
provide
that
human
context
before
I.
I
turn
it
over
to
jason
on
the
technology
side.
H
H
So
that's
going
to
provide
us
a
better
experience
and
more
opportunities
for
residents
to
interact
with
the
311
system.
So
I
don't
want
to
commit
at
this
point
to
we're
delivering
it
in
this
release.
But
those
capabilities
are
there.
So
this
would
mean
that,
for
example,
if
a
resident
called
and
and
our
queues
were
high,
we
could
divert
them
to
a
chatbot,
for
example,
to
take
that
call,
depending
on
the
call
type
and
provide
that
type
of
information.
H
So
when
we
are
seeing
high
vol
higher
volumes
than
expected,
that's
that's
an
avenue
or,
like
you
said,
through
you
know,
submitting
through
social
media
through
text
through
calling
through
email.
So
those
are
all
capabilities
that
are
built
into
the
system
that
we
want
to
look
at.
And
how
do
we
leverage
that,
in
the
future,
to
to
make
sure
that
we
have
that
capacity
when
we
need
it.
E
Okay,
so
yeah
no,
I
it'd
be
good
to
get
a
update
on
that
later,
as
it
comes
through.
I
think
I'm
hearing
more
about
people
wanting
texting
for
information
when
especially
seniors.
Actually,
that's
the
one
thing
that
they
use
is
texting,
believe
it
or
not,
because
they
don't
tend
to
go
to
computers,
so
it's
it's
a
good
way
for
them
to
to
get
their
questions
answered
or
information.
E
I
I
talked
about
that
with
finance
in
terms
of
like
when
there's
an
extraordinary
use
of
water
there
there
was
an
instance
where
somebody
got
a
mail
notice
saying
your
water
supply
is
is
is
over
and
above
that
means
their
tap
was
open
and
running
and
all
those
days
when
something
got
mailed
out
to
them
by
snail
mail.
They
they
got
the
notice.
So
can
there
be
notices
by
texts
and
things
like
that?
E
C
C
One
of
the
one
of
the
things
that
I
know,
counselor
kavanaugh
and
I
have
both
been
asked
a
lot
about-
is
whether
or
not
there
is
a
role
for
the
city
in
helping
to
bring
down
the
cost
of
broadband,
particularly
for
vulnerable
users,
and
so
I've
asked
staff
to
give
us
an
update,
having
been
looking
at
this
for
some
time
now.
So
with
that,
I'm
going
to
turn
it
over
to
natalie
cowell
and
angela
scanlon
for
the
update.
Please.
D
D
We
also
recognize
that
the
connectivity
landscape
in
ottawa
is
very
complex.
Ottawa
is
a
large
municipality
close
to
28
100
square
kilometers
and
which
is
significantly
larger
than
any
other
major
canadian
city.
So
if
we
put
together
toronto,
montreal
vancouver
quebec
city
and
calgary
we're
larger
by
500
square
kilometers.
D
D
D
We
also
have
over
500
recreation,
centers
close
to
100
arts
and
and
culture
buildings,
more
than
100
transit
facilities
and
approximately
1400
public
parks,
which
would
make
enabling
all
of
our
public
spaces
with
wi-fi
a
costly
endeavor
for
the
city.
At
the
same
time,
we
also
know
that
other
levels
of
government
have
a
role
to
play
in
making
sure
our
residents
are
connected.
D
Our
our
team
in
it,
as
you
heard
today,
deployed
temporary
wireless
smart
hubs
to
10
locations
across
the
city,
providing
additional
wi-fi
access
points
for
our
residents
even
days
after
the
storm.
Dozens
of
residents
were
accessing
sites
like
the
hunt
club
riverside
south
community
center
on
paulinka
drive
to
charge
their
devices
and
use
wi-fi.
D
D
B
B
The
city
of
ottawa
does
not
act
alone
when
it
comes
to
responding
to
the
connectivity
needs
of
residents,
as
discussed
previously
at
this
committee,
there's
a
high
degree
of
interdependency
between
the
different
levels
of
government
in
this
area.
Moreover,
all
three
levels
of
government
rely
on
significant
cooperation
and
coordination
with
the
private
sector
when
it
comes
to
specific
roles
of
the
different
levels
of
government
in
terms
of
connectivity,
the
federal
government
sets
the
national
policy
direction
and
has
committed
to
providing
canadians
with
a
minimum,
download
and
upload
speed
of
5010
by
2030..
B
This
level
of
government
is
also
responsible
for
the
regulatory
and
legislative
oversight
of
telecommunications
services
through
organizations
like
the
canadian,
radio,
television
and
telecommunications
commission.
The
crtc
provincial
governments,
on
the
other
hand,
take
a
more
active
role
in
the
development
of
the
network
infrastructure
needed
to
provide
internet
to
their
communities,
such
as
the
ontario
government's
commitment
to
invest
4.2
billion
to
expand
broadband
infrastructure
across
the
province.
B
Lastly,
as
defined
by
the
telecommunications
act
of
1993,
municipal
governments
are
responsible
for
coordinating
access
to
the
rights
of
way,
so
roads
utilities
and
lands
required
to
build
out
this
infrastructure
as
the
level
of
government
closest
to
residents.
The
city
understands
the
imperative
nature
of
connectivity.
B
B
Following
these
efforts,
we've
seen
the
government,
canada
propose
a
new
policy
direction
that
will
require
the
crtc
to
put
in
place
new
rules
to
improve
competition
and
support
consumers,
which
is
expected
to
lead
to
lower
prices
and
better
telecommunications
services.
For
canadians,
we've
also
seen
the
federal
government
expand
its
connecting
families
initiative
to
offer
low-income
families
and
seniors
access
to
20
a
month
high-speed
internet
which
is
expected
to
benefit
many
canadians,
including
eligible
families
in
ottawa.
B
The
city
also
protects
participates
in
organizations
such
as
the
federation
of
canadian
municipalities
and
the
association
of
municipalities
of
ontario
to
provide
feedback
to
other
levels
of
government
on
connectivity-related
legislation
and
associated
policies
and
regulations,
ensuring
that
the
city's
voice
is
heard
moving
forward.
The
city
will
continue
these
advocacy
efforts
through
ongoing
participation
in
these
types
of
forums.
B
Additional
information
on
efforts
to
enhance
connectivity
locally,
particularly
in
the
rural
areas
of
ottawa,
will
be
discussed
in
more
detail
in
a
report
that
our
colleagues
in
the
planning,
real
estate
and
economic
development
department
will
be
bringing
to
the
agriculture
and
rural
affairs
committee
at
the
end
of
june.
This
will
include
updates
with
respect
to
the
provincial
accelerated
high-speed
internet
program
and
the
federal
universal
broadband
fund
next
slide.
Please.
B
During
the
september,
21st
2020
meeting
of
itse
staff
also
received
a
direction
to
examine
opportunities
for
the
city
to
provide
broadband
connectivity
as
a
potential
utility
service.
Given
the
overall
complexity
of
this
issue,
professional
services
with
expertise
in
this
area
were
retained
to
assist
with
the
assessment
of
the
overall
feasibility
of
this
type
of
model
for
ottawa.
F
B
Public
library,
ottawa,
community
housing
and
ambassador
ottawa,
the
consultations
revealed
several
challenges
faced
by
ottawa
residents.
These
can
be
summarized
as
falling
into
one
of
three
categories.
First,
there
was
the
issue
of
affordability
for
many
in
ottawa.
Access
to
the
internet
is
seen
as
cost
prohibitive.
That
is
a
choice
between
that
food
or
shelter.
B
B
There
are
areas
of
the
city
most
predominantly
those
in
rural
ottawa,
where
access
to
acceptable
levels
of
high-speed
internet
is
not
available,
meaning
that
residents
may
be
unable
to
do
things
like
stream,
video
attend
class
or
work
meetings.
Online
technology,
literacy,
along
with
access
to
equipment,
computers,
laptops,
is
a
related
concern,
particularly
among
older
and
equity
deserving
groups.
B
Lastly,
there
is
the
issue
of
overall
quality
of
service.
There
is
a
general
sense
that
the
quality
of
service
is
inconsistent,
that
is,
there
are
interruptions
lifetimes
reduced
speeds
and
rural
areas
and
core
areas
of
the
city.
During
peak
times,
when
asked
about
the
role
of
municipality
responding
to
these
challenges,
the
consultation
suggests
that
there
is
no
consensus
on
whether
or
not
the
city
should
have
a
role
in
providing
access
as
a
public
utility
service.
B
In
canada,
we've
seen
a
number
of
municipalities
consider
this
model,
including
the
city
of
toronto.
Earlier
this
year,
toronto
committed
to
creating
a
city-owned
high-speed
municipal
broadband
network.
However,
council
voted
to
remove
this
recommendation
last
month,
instead
turning
their
focus
to
increasing
high-speed
internet
access
in
their
city
sites.
F
B
This
is
due
in
large
part
to
the
considerable
size
of
our
municipality
and
the
costs
associated
with
implementing
this
type
of
model.
Instead,
the
professional
services
concluded
that
more
consideration
needed
to
be
given
to
the
development
of
a
made
and
auto
approach
to
digital
infrastructure
planning.
B
B
B
B
B
B
These
investments
will
fund
phase
two
of
the
program
enabling
12
new
locations
and
priority
neighborhoods
before
the
end
of
2022
and
a
phase
through
phase
3
enabling
11
new
locations
in
priority
neighborhoods
in
rural
areas
in
2023
in
2022.
The
city
will
also
extend
the
use
of
its
public
wi-fi
network
to
local
and
visiting
students,
researchers
and
faculty
through
eduroam,
a
secure
wi-fi
service
for
the
international
research
and
education
community
that
is
available
in
more
than
100
countries.
B
In
a
report
coming
to
the
agricultural
rural
affairs
committee
at
the
end
of
june,
the
planning
real
estate
and
economic
development
department
will
indicate
that
they
will
contribute
40
000
in
funding
that
is
earmarked
for
rural
connectivity
initiatives
to
increase
the
number
of
public
wi-fi
locations
and
city
facilities
in
rural
areas.
Of
the
city,
this
investment
will
constitute
a
phase
four
of
public
wi-fi
program.
B
Looking
to
the
next
term
of
council,
ics
will
continue
to
lead
the
public
wi-fi
program.
As
part
of
this,
we
will
develop
a
comprehensive
inventory
of
our
public
spaces
that
could
potentially
be
wi-fi
enabled
this
will
include
an
assessment
of
the
feasibility
based
on
availability
of
service
at
the
different
sites,
as
well
as
the
estimated
cost
per
location
in
terms
of
installation
and
ongoing
operations,
as
we've
done
previously.
B
B
That
comes
to
the
end
of
our
presentation
as
part
of
the
strategic
planning
process
for
the
next
term
of
council
ics,
in
partnership
with
other
city
departments,
with
a
role
in
connectivity.
We'll
continue
to
examine
the
city's
role
in
supporting
the
connectivity
needs
of
its
residents.
We're
happy
to
answer
any
questions
you
might
have.
C
C
E
E
Unfortunately-
and
I
don't
know
what
the
future
looks
like,
if
we're
going
to
have
more
pandemics,
where
we're
all
told
to
stay
home
again,
but
that
that's
what
brought
about
the
the
concern
for
these
issues
is
the
fact
that
people
couldn't
leave
their
homes.
So
so
the
public
locations
are
great,
but
but
that
was
the
part
that
was
was
problematic
is
is
how
to
help
people
yeah
in
their
homes,
and
I
appreciate
all
the
partnership
with
different
agencies,
different
levels
of
government,
because
that's
obviously
incredibly
important.
E
My
question
is
about
the
hebrew
network
and
what
the
city's
role
is
in
that
you
made
it
clear
that
the
city
doesn't
want
to
be
responsible
for
a
public
system
available
for
those
who
who
can't
afford
it.
But
we
but
there's
still
a
gap,
and
I'm
not
sure
if
we're
hitting
everyone
who
who
need,
because
we're
hearing
very
clearly
that
those
gaps
are
still
there.
E
B
Okay,
thank
you
chair
for
the
question.
So
staff
just
recently
met
with
hebrew
network,
so
we're
just
beginning
to
understand
sort
of
their
business
model.
We
understand
that
they
are
a
business
to
business
organization,
initially,
is
how
they
are
setting
up
the
service
offering.
So
we
are
committed
to
meeting
with
them
on
an
ongoing
basis
to
understand
how
they
are
developing,
that
service
model
and
to
see
whether
or
not
there
are
opportunities
for
us
to
collaborate
with
them
and
with
respect
to
national
capital
freena.
E
My
understanding
is
national
capital.
Prenet
is
interested
in
working
with
hebrew
networks
and
there's
I
I
I'm
not
aware
of
what
the
conversations
are
that
have
taken
place
if
any
at
that
this
point,
but
I
believe
the
city
can
help
to
be
proactive
in
in
making
this
happen
and
to
to
deal
with
an
issue
that
is,
is
critical
for
for
those
who
who
can't
afford
it.
A
So,
thank
you.
Counselor,
as
angela
mentioned,
we
have
had
an
initial
meeting
with
hebrew
network,
it's
early
days
for
them
and
and
for
us
to
understand
how
we
might
partner.
So
we
have
committed
to
meeting
with
them
regularly
to
better
understand
the
role
they
could
play
in
addressing
the
affordability
and
availability
issues
that
have
been
highlighted
by
committee.
E
C
C
B
C
B
C
D
D
D
D
D
The
open
data
culture
within
the
city
and
the
community
continues
to
grow.
We
are
truly
fortunate
to
have
strong
open
data
leads
within
each
department,
as
well
as
ottawa,
public
services,
ottawa,
public
library
and
ottawa
public
health.
These
leads
help
to
coordinate
the
release
of
city
data
assets
to
the
community
application
program.
Interfaces
such
as
api,
allow
the
application
development
community
to
connect
to
city
data
and
develop
data
solutions
and
applications
for
the
community.
D
In
addition,
the
strong
partnerships
will
occur
with
carlton
university
and
the
university
of
ottawa
are
providing
students
with
the
opportunity
to
work
with
real
operational
city
data
to
grow
their
data
skills.
Students
inspire
us.
They
inject
excitement
into
our
program
and
bring
new
ideas
to
the
table.
D
I'm
proud
to
share
with
you
that
we
have
made
significant
progress
on
the
open
data
program,
this
term
of
council
and
have
seen
the
program
rise
up.
The
open
cities
index
ranking
from
10th
place
in
2017
to
third
place
in
2019
and
current,
currently
being
ranked
in
second
place,
so
the
second
most
open
city
in
canada.
D
Daryl
and
paul
will
now
provide
members
of
it
subcommittee
with
highlights
in
each
of
these
focus
areas.
They
will
showcase
examples
of
new
data,
sets
release
the
value
of
partnerships
across
city
services,
academic
partnerships
and
share
with
you
how
we
are
developing
our
data
culture
within
the
city
through
the
data
club
without
delay.
I
will
now
turn
over
the
presentation
to
daryl
to
expand
further.
I
With
regards
to
expanding
and
optimizing
the
open
data
offerings,
the
city
will
identify
additional
data,
sets
suitable
for
open
data.
Prioritize
and
publish
additional
data
sets
as
open
data
and
optimize.
The
current
open
data
offerings
based
on
public
demand
and
city
priorities
to
fuel
digital
solutions.
I
Next
slide,
please,
over
the
course
of
the
first
five
months
of
2022.
The
open
data
team
within
service
transformation
has
continued
to
work
with
the
city
departments
to
release
valuable
city
data
to
the
public
that
is
aligned
with
public
demand
and
the
strategic
priorities
of
council.
As
of
may
1st
2022,
the
city
has
released
30
additional
data
sets
this
year.
Bringing
the
total
number
of
data
sets
released
this
term
or
council
to
150
next
slide.
Please
I've
highlighted
four
data
sets
on
the
slide
and
have
been
released
in
2022
community
social
services
department
has
released.
I
The
point-in-time
pit
counts
that
provide
a
one-day
snapshot
of
the
population
in
our
community
experience.
Homelessness,
ottawa
public
health
continues
to
be
an
open
data
champion
and
has
released
the
covet
19
vaccination
coverage
by
age
and
location
planning,
real
estate
and
economic
development
have
released
the
population
in
household
estimates
by
ward,
dataset
and
finally
traffic
services.
Again,
one
of
our
great
open
data
champions
in
the
city
within
public
works
department
has
released
eight
years
of
traffic
collision
data
next
slide.
Please.
I
The
municipal
address
point
data
set,
provides
the
location
of
addresses
for
buildings
and
structures
within
the
city
of
ottawa.
The
road
center
line
data
set
provides
the
location
of
road
center
line,
segments
of
roads
and
streets
associated
with
attributes
such
as
the
address
range
and
the
road
classifications.
I
Both
of
these
data
sets
are
used
by
many
mapping
tools
and
mobile
applications
within
the
city
of
ottawa,
as
well
as
third-party
developed
solutions
such
as
the
open
street
map
in
june
of
2020
22
data
enhancements
are
planned
to
both
data
sets
to
improve
the
overall
usability
and
quality
of
the
data
sets.
The
open
data
community
will
be
kept
up
to
date
on
these
data
set
changes
through
our
engaged
ottawa
site
next
slide.
Please,
our
next
focus
area
is
to
grow
and
support
the
open
data
community.
The
city
will
find
opportunities
to
promote
open
data.
I
Open
analytics
across
ottawa,
identify
community
needs
and
foster
partnerships
that
will
enable
digital
innovation.
Next
slide,
please,
as
part
of
the
partnership
with
carleton
university,
the
water
services,
branch
of
infrastructure
and
water
services
department
worked
with
a
team
of
master
level
students
on
a
data
challenge
to
brick
when
and
where
water
main
breaks
will
occur.
This
partnership
and
research
were
focused
on
identifying
the
factors
that
contribute
to
water
main
breaks.
I
A
Yeah
thanks
daryl
next
slide,
please
so.
Internal
and
external
engagement
continues
to
play
an
important
role
in
growing
and
expanding
the
open
data
program
so
as
part
of
a
multi-disciplinary
master's
level
design
course
at
the
university
of
ottawa
groups
of
students
from
the
faculties
of
engineering
and
arts
work
to
develop
visualizations
based
on
the
17
un's
sustainable
development
goals
to
help
the
students,
the
open
data
team
partnered
with
the
ottawa
neighborhood
study
to
deliver
an
open
data
workshop
covering
the
basic
concepts
related
to
open
data
data
storytelling
and
data
visualization
next
slide.
A
Please,
the
students
presented
their
visual
data
visualizations
at
the
university
of
ottawa's
annual
design
day
in
march,
that's
hosted
by
the
center
for
entrepreneurship
and
engineering
design.
The
open
data
team
and
the
ottawa
neighborhood
study
program
manager
acted
as
judges
for
the
open
category
of
the
event.
A
A
A
A
A
A
So
the
community
and
social
services
department
continues
to
demonstrate
innovation
in
the
analytic
space
and,
in
april
of
this
year,
released
a
point
in
time.
Dashboard,
along
with
the
accompanying
data,
sets
on
open
data.
The
purpose
of
this
dashboard
is
to
provide
a
snapshot,
an
account
of
our
population,
experiencing
homelessness
next
slide.
Please.
A
I
Thank
you
paul
next
slide.
Please,
municipalities
are
looking
at
additional
communication
channels
to
engage
and
share
information
with
residents
voice
enabled
services
such
as
voice
assistants,
such
as
google
assistant,
amazon,
alexa
chat,
bots
and
tax
agents
are
new
ways
to
provide
residents
with
information
about
city
programs
and
services.
The
open
data
team
are
currently
investigating
a
proof
of
concept
to
test
voice-enabled
services
that
are
powered
by
open
data
next
slide.
I
Please,
service
transformation
will
develop
an
engagement
approach
with
the
open
data
community
for
the
open
data
plan
for
the
next
term
of
council
engagement
approach
will
involve
a
series
of
in-person
consultations,
online
consultations
and
surveys
to
solicit
feedback
from
a
broad
range
of
internal
and
external
stakeholders
to
ensure
that
the
plan
is
aligned
with
the
strategic
goals
of
the
city,
public
demand
and
the
city's
commitment
to
open
government.
The
engagement
approach
will
embrace
inclusivity
to
remove
barriers
and
encourage
participation
in
the
development
of
the
plan
from
a
wide
range
of
stakeholders.
I
Next
slide,
please
in
2010
and
2013,
the
open
data
program
hosted
two
successful
appsroduct
contests,
which
resulted
in
a
growth
in
the
number
of
data
sets
available
through
the
open
data,
catalog
building
relationships
within
the
open
data
community
and
the
development
of
many
mobile
applications
and
data
visualizations
using
city
data.
Given
the
recent
success
of
the
data
challenges
with
the
students
both
at
carleton
university
and
the
university
of
ottawa,
the
open
data
program
would
like
to
extend
these
data
challenges
to
the
general
public
to
participate
in
the
future
similar
to
the
apps
for
ottawa
contest.
I
The
goal
would
be
to
leverage
city
data
to
develop
data,
visualizations
data
storytelling
and
data
science,
solutions
that
are
aligned
with
the
strategic
priorities
of
the
city.
These
challenges
would
help
educate
the
general
public
on
city
services
and
programs
and
promote
the
use
of
city
data
and
increase
data
literacy
within
our
community.
I
The
city
of
ottawa
would
be
looking
again
for
industry
partners
to
co-host
the
data
challenges,
provide
data
literacy,
training
for
the
public
and
provide
prizes.
The
planning
work
related
to
the
challenges
will
take
place
in
2022,
with
the
launch
of
these
challenges
taking
place
in
the
next
term
of
council
next
slide.
Please.
I
C
Thank
you.
Thank
you
very
much
all
I.
I
do
get
unnaturally
excited
by
the
open
data
discussion.
It
is
one
of
my
priorities.
If
we
give
smart
people
data
about
the
city,
they
are
going
to
help
us
build
a
better
city
and
the
work
you're
doing
is
is
foundational
to
that
counselor
king.
You
have
questions
to
staff.
Yes,.
G
Thank
you
chair,
and
I
do
agree
with
that
comment
as
well.
I
think
that
when
you
have
open
data,
you
have
innovation
and
you
have
innovation
both
from
civil
society,
people
who
might
be
building
applications
or
applets
for
the
public
good
and
then
you
also,
of
course,
have
the
commercial
sector
who
will
be
able
to
look
at
ways
of
creating
more
commercial
solutions,
ideally
building
the
the
potential
for
economic
development
opportunities
in
our
in
our
high-tech
sector.
G
So
we're
really
pleased,
of
course,
that
that
open
data,
I
think,
leads
to
better
governance
and
more
democracy.
So
I
I
do
appreciate
the
chairs
comments.
I
did
have
a
question
and
I
really
do
thank
staff
for
their
efforts
around
using
predictive
design
and
working
with
students
at
carleton
to
do
that
to
model
water
main
failure.
G
I
know
that,
obviously,
hydro
is
not
the
purview
of
you
know
the
city
governance
through
this
model.
Obviously
we
we
do
have
a
independent
operating
company.
That's
responsible
for
hydro,
but
I
was
thinking
of
you-
know
the
benefits
of
predictive
design,
especially
as
we
enter
into
a
continual
age
of
crisis
and
ensuring
that
we
can
manage
failure
which
your
pilot
project
that
you've
been
undertaking
with
carlton
university
is
doing
so.
I
Thank
you,
counselor
for
the
question
and
through
the
chair.
We
are
we're
continue
to
build
these
partnerships,
so
carlton
has
really
built
up
their
data
science
program.
They
actually
currently
have
a
master's
and
a
phd
program,
and
we
see
these
partnerships
both
with
carlton
and
ottawa.
U
and
we,
we
actually
want
to
expand
these
partnerships
even
further,
so
we
have
algonquin
la
cete
within
the
city
as
well.
I
These
data
analytics
skills
are
very
sought
after
in
the
industry
and
I'm
very
proud
of
the
city,
because
the
students
can
pick
anything
for
their
project,
so
we
actually
went
up
against
the
nhl,
so
actually
one
of
the
projects
was
actually
doing.
Nhl
analysis
of
players
and
the
students
really
have
an
opportunity
to
really
do
anything
they
want
and
when
they
pick
the
city,
that's
really
meaningful.
When
we
have
a
conversation
with
the
city,
the
students
love
the
city
and
it's
so
interesting.
I
I
Hydro's
got
lots
of
data
too
we'd
love
to
actually
release
some
of
the
hydro
data,
and
we
saw
during
the
last
outage,
how
important
that
map
was
and
and
so
how
hard
it
was
actually
to
keep
up
to
date
with
that
map
because
of
the
devastation
we
saw
in
ottawa.
But
what
I've
always
been
excited
about
in
terms
of
hydro
is
that
level
of
communication
with
the
public?
We
saw
it
in
the
tornado
too.
I
That
level
to
communication
with
the
public
is
so
critical
and
and
counselor
kavanaugh
raised
that
level
of
importance,
and
we
really
feel
open
data.
Is
that
one
venue
it
gives
us
opportunity
to
communicate
with
the
public,
so
hopefully
counselor
king.
That
has
answered
your
question,
but
we
will
continue
to
do
that.
Well,.
G
G
You
know
we
saw
that
with
hydro,
we're
going
to
see
that
with
other
infrastructure,
and
I
think
it's
going
to
be
important
for
us
to
really
utilize
this
technique
of
of
predictive
design
and
modeling,
to
determine
that
you
know
areas
of
concern
and
to
ensure
that
we
we
do
address
these.
These
deficits
in
the
most
technologically
innovative
way
possible.
As
you
said,
you
know,
there's
a
constellation
of
information,
there's
a
potentially
constellation
of
technologies
that
could
be
deployed
through
internet
of
things.
G
So
I
think
it
is
important
for
us
to
obviously
pilot
this
and
build
those
relationships
with
our
academic
institutions,
but
it's
also,
I
think,
important
for
us
to
look
at
ways
of
making
eventually
serious
investments
in
these
technologies
so
that
we
can
mitigate
and
and
hopefully
prevent
massive.
You
know
failures
in
in
infrastructure,
so
I
I
really
thank
you
for
for
the
work
that
you're
doing.
E
I
I
Actually,
what's
amazing
is
winnipeg
was
number
three
for
a
number
of
years
too,
and
actually
winnipeg
is
number
three.
You
don't
think
of
winnipeg,
but
winnipeg
has
done
some
really
innovative
things
and
we
feel
very
fortunate
paul
and
I
sit
on
a
committee
called
the
g4
plus
and
the
g4
plus
is
a
group
that
meets
monthly
and
it's
the
leading
open
data
programs
across
canada.
So
this
is
vancouver
edmonton,
calgary,
winnipeg,
toronto
and
montreal
and
ottawa.
So
what
we're
very
fortunate
in
this
being
open
data
champions
within
our
cities?
I
What
it
allows
us
to
do
is
share
our
best
practices.
Our
lessons
learned
our
challenges
and
it's
such
a
great
community
and
we
were
gunning
for
edmonton,
but
they're,
really
tough.
They
have
a
great
open
government
practice
in
edmonton.
They've
done
some
really
innovative
things
so,
but
we'll
continue
to
gun
for
number
one.
E
It's
very
healthy
competitiveness
and
don't
get
me
wrong,
I'm
very
proud
of
of
ottawa
and
your
team
believe
me.
So
no
just
curious.
No
thank
you
very
much
and
I
appreciate
the
the
the
gender
and
diversity
equity
data.
That's
particularly
important,
and
I
appreciate
it
because
we
can't
change
anything
until
we
know
what's
already
there,
so
it
so
numbers
are
important.
Data
is
important.
Is
it
possible
to
to
work
with
groups
out
there,
the
ones
that
you
know
that
are
are
working
on
these
issues?
E
I
Oh
definitely
and
we've
met
part
of
the
community
safety
well-being
plan.
Through
the
development
we
had
a
number
of
non-profits
reach
out
to
us.
A
lot
of
non-profits
are
able
to
leverage
city
data
if
they're
doing
grant,
funding
or
just
trying
to
just
get
general
analysis
or
environmental
scanning,
so
yeah
happy
to
work
with
all
non-profits.
We
see
a
great
partnership
with
community
social
services
too
right
now
with
the
women
and
gender
equity
strategy,
the
community
safety
well-being
plan.
We
really
see
this
as
the
ecosystem
that
we
work
in.
I
I
kind
of
like
councillors,
king's
comments
earlier
in
terms
of
innovation
and
really
these
partnerships
that
we
can
really
grow
like.
This
is
how
you
change
a
city.
This
is
how
you
grow
a
city.
Is
we
can't
just
do
it
from
the
administration
side?
It's
really
just
the
community
side,
and
the
recent
events
through
the
storm
have
really
shown
that
the
community
has
really
stepped
up,
and
we
see
it
in
the
open
data
community.
I
All
the
time
and
paul
myself,
natalie
and
angela
we're
definitely
open
to
any
non-profit
happy
to
go
talk
to
them
happy
to
help
them
build
their
data
literacy
skills.
There's
been
some
great
work
around
data
literacy
in
the
nonprofits
and
definitely
see
them
as
key
stakeholders
as
key
partners
in
terms
of
really
evolving
our
city
and
making
our
city
an
even
better
place
to
live.
I
know
we're
ranked
pretty
high
in
that
ranking
too
as
well.
I
remember
watson,
as
I
mentioned
it
this
week
as
well,
so
thank
you.
E
That's
great:
I
get
questions,
of
course
at
the
at
the
community
level
on
on
this
and
it's
great
if
I
can
direct
them
to
you,
know
to
to
the
teams,
but
really
useful
and
yeah.
No,
I
think
it's
it's
it's
good
to
teach
people
that
give
people
the
tools
of
how
to
use
the
data
it's
there,
but
you
need
to
know
the
methodology
to
to
get
through
it
and
interpret
it
correctly,
because
it's
a
lot.
So
I
really
appreciate
it.
C
Thank
you
very
much.
Vice
chair
see
no
other
questions
I'll
just
pose
one
or
two.
The
frequent
request
that
I
get
I'm
just
taking
advantage
of
the
fact
that
I've
got
you
in
front
of
me.
The
the
frequent
request
I
get
is
for
tax
receipts
by
category
by
ward,
and
I'm
wondering
if
you
could
take
a
look
at
putting
that
up.
C
If
I
ask
the
treasurer's
office
for
it,
they
can
provide
it
for
me,
but
I'd
love
to
have
that
in
a
machine,
readable
format
online
and
and
just
regularly
upload
it,
which
brings
me
to
my
question:
if
residents
can,
if
residents
have
data,
sets
that
they'd
like
to
see,
is
that
something
that
they
can
request
and
if
so,
how
would
they
do?
It.
I
So
we
have
an
open
channel
through
our
engaged
ottawa
site.
We
have
a
dedicated
channel
to
say
what
data
would
you
like
to
see
and
we
actually
receive
over
this
term
or
council
over
80
call
correct
me
if
I'm
wrong
on
the
number,
but
I
think
it
was
around
88
requests
for
data,
and
it's
really
interesting
and
paul
angela
and
natalie,
and
myself
really
like
looking
at
this
data.
It
gives
us
really
good
insight
in
terms
of
what
the
community
is
interested
in
at
the
start
of
the
term
of
council.
I
A
lot
of
transportation
requests.
I
would
say
the
bulk
of
the
request
around
transportation,
mainly
because
light
rail
and
you
look
at
as
the
term
council
change
of
a
huge
focus
on
cobit
and
our
partners
in
public
health
wow.
What
an
outstanding
job
they've
done,
that
epi
team
within
public
health
top
notch
the
research
that's
done
at
the
university
of
ottawa
as
well.
I
It's
just
amazing
in
terms
of
the
level
of
openness
and
dr
veracious
is
really
embodying
the
really
much
the
embracing
open
government
and
the
power
of
leasing,
information
to
the
public
and
what
we've
seen
like
public
health,
releasing
their
dashboards
and
their
data
sets.
It's
been
so
informative
for
our
community
to
understand
what's
happening
so
yeah
public
can
always
submit
a
request.
I
We
prefer
we
do
have
an
email
address,
but
we
actually
prefer
it
done
on,
engage
because
we
want
the
whole
community
to
see
it,
and
we
really
really
have
that
open
dialogue.
So
a
lot
of
engaged
sites
they
go
up
and
they
go
down.
We
keep
our
dialogue
open
and
we're
really
excited
in
the
next
term
of
council
and
with
the
coet
19
restrictions,
lifting
kind
of
what
counselor
kavanaugh
said.
We
want
to
go
out
to
the
community
groups.
We
want
to
go
as
the
non-profit
groups.
C
E
Sorry
about
that
that,
in
accordance
with
procedure
by
law,
2021-24,
the
information
technology
subcommittee
resolved
to
move
in
camera
pursuant
to
sub-section
13-1-a
to
close
part
of
the
meeting
to
members
of
the
public.
As
the
subject
matter
considered
is
the
security
of
the
property
of
the
city
and
a
verbal
update
will
be
provided
on
cyber
security
and
the
external
threat
landscape,
which
is
confidential
and
will
not
be
reported
out.
C
C
C
Thank
you
very
much
so,
for
the
benefit
of
those
joining
us
online.
The
information
technology
subcommittee
just
met
in
camera
in
order
to
receive
a
verbal
update
on
cyber
security
and
the
external
threat
landscape.
These
matters
are
confidential
as
they
relate
to
procedure.
Bylaws,
subsection,
13,
1a,
the
security
of
the
property
of
the
city
and
will
not
be
reported
out
during
the
in-camera
session.
No
votes
were
taken
other
than
procedural
motions
and
or
directions
to
staff.
C
C
I
don't
see
any
and
therefore
we
are
adjourned.
Thank
you
very
much
and
thank
you
very
much
to
staff.
I
know
you
put
a
ton
of
work
in
to
today's
presentations.
They
were
enlightening
and
I'm
greatly
appreciative
of
them.
I
hope
all
of
our
it
staff,
if
I
don't
have
a
chance
to
talk
to
you-
have
a
wonderful
summer
and
to
my
colleagues
enjoy
the
rest
of
the
afternoon.
Thank
you
very
much.
Thank
you.