►
Description
Information Technology Sub-Committee – June 14, 2021 – Audio Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas
A
A
I
saw
him
he's
here:
counselor
tierney
good
morning,
jeffrey
good
morning,
tim
vice
chair,
cavanaugh
here
and
is
councillor
suds
with
us.
Now
I
am
hey
good
morning.
How
are
you
so
today's
meeting
is
to
receive
the
the
single
item
on
the
the
agenda,
which
is
an
update
on
the
2021
work
plan
before
we
get
smart
started?
A
I
do
want
to
remind
members
that
the
clerk's
office
is
also
using
this
meeting
and
its
agenda
as
a
preliminary
testbed
for
the
new
escribe
software
system,
which
is
set
to
replace
our
old
sire
e-agenda
system
by
year's
end.
As
a
result,
some
members
may
be
accessing
the
meeting
documents
using
the
new
escribe
platform.
Any
members
with
questions
on
this
can
contact
the
clerk's
office.
More
details
will
be
available
in
the
coming
months
regarding
the
launch
of
the
new
public-facing
website
for
committee
agendas
and
meetings.
I
know
we're
all
excited
about
that.
A
A
Please
note
that
there
will
be
an
in-camera
portion
associated
with
this
item.
Our
intent
is
to
receive
a
staff
presentation
in
open
session,
following
which
we
will
receive
any
public
delegations,
of
which
I
do
not
believe
we
have
any
followed
by
questions
to
staff
and
discussions
at
the
conclusion
of
the
discussions
and
the
questions
before
we
receive
the
item.
A
Vice
chair
kavanaugh
will
read
a
motion
to
have
us
resolve
in
camera
to
receive
a
confidential
update
related
to
the
security
and
digital
risk
program
and
before
we
get
underway
I'll
just
welcome
councillor
kavanaugh
and
councillor
king.
I
believe
that's
first
attendance
at
itsc
and
in
those
new
roles.
So
with
that
we'll
dive
right
into
agenda
item
number
one.
The
update,
I
believe,
valerie
you'll,
get
that
started.
B
I
will,
and
with
your
permission
chair
I'd
like
to
take
just
a
moment,
to
introduce
our
our
new
interim
director
of
service
transformation
who's
attending
it
subcommittee
for
the
first
time
so
I'd
like
to
introduce
natalie
kahali,
as
I
announced
in
writing
at
the
end
of
may,
nat
has
taken
on
the
acting
role
of
the
director
of
service
transformation
for
a
one-year
term.
I
feel
very
lucky
for
us
to
have
nat
in
this
role,
she's
a
passionate
and
committed
bilingual
leader
and
truly
understands
the
city
through
her
20-year
career
here
at
the
city
of
ottawa.
B
Some
of
you
may
recognize
natalie
through
her
roles
as
masters
of
ceremonies
for
many
city
events,
including
the
recent
all
staff
she's.
Also,
however,
an
experienced
leader,
a
seasoned
culture,
change
and
design
thinking
practitioner
this
background,
combined
with
an
mba,
will
help
nat
to
continue
to
support
the
organization
as
we
continue
to
recover
from
the
covid
pandemic
and
continue
to
transform
our
work
culture
to
thrive,
post
pandemic
and
define
our
future
of
work
together.
C
E
E
Our
strategic
work
plan
is
to
ensure
that
we
are
clear
about
our
roles
in
the
organization
and
to
identify
what
our
priorities
are,
so
that
we're,
in
the
best
possible
position
to
facilitate
our
clients
in
their
delivery
of
services
to
our
internal
and
external
clients,
staff
in
its
were
involved
in
strategic
planning
exercise
to
foster
a
sense
of
ownership.
To
ensure
that
the
plan's
successful
we
took
an
open
and
transparent
approach.
We
had
touch
points
with
staff.
We
had
opportunities
were
provided
in
different
forms
to
engage.
We
shared
access
to
material
among
the
team.
E
This
plan
that
you'll
see
today
is
internally
driven
internally
built
and
just
as
importantly,
it
was
developed
in
consultation
with
internal
clients.
The
information
technology
services,
2021
work
plan
aligns
with
the
city's
strategic
priorities
and
responds
to
emerging
needs,
elaborate
on
consultation.
E
We're
also
looking
at
improvements
to
the
work
plan
that
allow
us
for
continuous
review,
refresh
and
reprioritization
of
work
items
to
ensure
that
the
plan
meets
the
current
needs
of
the
corporation,
while
maintaining
an
outlook
on
future
work.
We
continue
to
be
innovative
change,
agents,
valued
partners
and
trusted
custodians
next
slide.
Please.
E
The
majority
of
its
work
plan
efforts
are
dedicated
to
critical
core
operation
work
items
such
as
service
and
servers
and
storage
data,
centers
data
services
and
legacy
software
replacement,
its
supports
more
than
400
enterprise
and
business
specific
application
and
is
accountable
for
all
the
software
life
cycle.
Decisions
to
ensure
technology
investments
are
risk
conscience
that
they're
value
driven
financially
responsible
and
meet
the
needs
of
the
city
departments.
E
E
E
E
E
More
than
30
percent
of
its
have
been
made
available
in
one
way
or
another
to
support
the
covet
19
initiatives
with
the
demand
for
digital
services
and
vaccination
technology
increasing
since
the
beginning
of
covet
19
pandemic.
Its
has
successfully
as
part
of
the
the
vaccination
support,
set
up,
secure
technical
infrastructure
and
provided
the
necessary
hardware
for
each
vaccination
site,
including
the
eight
fix
clinics
and
the
26
pop-up
clinics.
So
far,
we've
developed
protocols
and
training
for
each
of
the
sites.
E
We've
supported
application
integration
with
the
provincial
vaccination
booking
solution,
coordinated
vaccination
records
between
the
vaccination
sites
and
the
province
on
board.
Approximately
three
thousand
employees
supporting
the
vaccination
efforts,
its
continues,
leveraging
and
scaling
existing
technologies
and
applying
advanced
innovation
and
digital
solutions
to
support
critical
needs.
Some
examples
are
with
regards
to
registration
and
booking.
E
Our
front
desk
solution
provided
to
the
oph
contact
center
to
allow
booking
of
citizens
that
did
not
meet
requirements
to
book
through
the
provincial
system.
With
regards
to
the
system
management,
we
do
all
the
communication
of
the
release
management
from
the
province.
We
do
the
ongoing
data
management
issue
resolutions
with
regards
to
onboarding.
We
work
with
oph
city
staff
and
partners.
We
are
defining
the
onboarding
process.
E
Working
with
the
ministry
of
health
to
deploy
equipment
supplied
by
the
province
with
respect
to
connectivity
accessing
site,
cellular
signal,
availability
and
strength,
assessing
site
data,
collectivity
coordinate
with
vendors
as
needed
to
install
additional
bandwidth
to
meet
client
needs
and
support.
We
provide
on-site
I.t
support
resources
at
all
times
at
all.
Clinics
across
the
city
includes
the
initial
setup
of
all
equipment
and
removal
for
any
site
that
is
standing
down,
and
this
includes
mass
clinics,
pop-up
and
mobile,
as
requested
by
oph
next
slide.
E
E
E
E
Mardana,
so
as
an
example
with
regards
to
digital
city,
as
the
world
continues
to
move
digital,
we
are
moving
with
it
in
2021.
Its
will
combine
technology
and
expertise
to
further
progress.
Our
organization
in
the
digital
realm,
for
example,
our
colleagues
in
human
resources,
provide
essential
service
support
to
the
various
services
areas
across
the
city.
E
With
the
implementation
of
sap
success
factors.
This
will
modernize
our
human
resources
by
improving
workforce
insight
and
thus
enabling
strategic
decision
making
and
business
performance,
secure
city
ensuring
the
protection
of
people,
services
and
data
against
harm
by
a
way
of
theft,
unauthorized
use,
disclosure,
modification
damage
and
or
loss
of
the
city's
digital
infrastructure,
advanced
innovation.
E
We
are
constantly
striving
to
improve
changing
how
we
do
business
by
applying
advanced
technologies
and
innovation
to
the
end
user.
We
will
continue
to
look
for
opportunities,
such
as
to
increase
the
use
of
the
chatbot,
which
is
a
fully
virtual
agent,
built
by
the
ai
framework
in
microsoft
and
modern
I.t.
As
the
nation's
capital.
We
strive
to
be
the
I.t
leader
among
municipalities.
E
We
are
rich
with
forward
innovative
thinking
thinkers
and
I'm
really
excited
about
the
projects
included.
In
this
thing,
our
people
are
our
most
important
asset
and
its
will
continue
to
invest
in
our
people
in
2021
by
implementing
an
its
talent
roadmap
that
will
identify
emerging
trends
across
the
industry,
requiring
internal
training
and
establishing
a
learning
path
for
staff
in
the
mentorship
program.
E
E
So
here
we're
looking
at
all
the
work
that
we've
done
to
date
in
2021
with
regards
to
digital
city.
I
won't
go
through
all
of
them
for
you,
but
despite
competing
pressures
for
its
resources
to
support
critical
covet
19
response
and
recovery
efforts,
we
have
made
significant
progress
on
many
exciting
in-flight
projects
and
initiatives
this
year.
E
One
thing
that
I'm
really
excited
about
is
enterprise
data
and
analytics
as
the
city
continues.
Its
transition
towards
digital
data
becomes
an
increasingly
essential
asset
in
partnership
with
service
transformation,
its
established
an
enterprise
data
management
system.
The
purpose
of
this
strategy
is
to
establish
a
cross-analytic
platform
and
support
data
governance
to
better
enable
evidence-based
decision
making
and
the
harnessing
of
the
new
insights
within
city
operations.
E
In
addition
to
the
ongoing
digital
excellence
effort.
This
strategy
supports
many
of
the
city's
strategic
priorities,
including
diversity
and
inclusion,
operational
excellence,
employee
experience
and
client
experience
in
parallel
to
this
work,
its
and
sd
have
partnered,
with
several
departments,
to
deliver
value
through
data
projects.
E
E
E
We
are
committed
to
investing
in
our
iet
infrastructure
and
working
to
continuously
improve
core
services
for
the
city.
The
majority
of
our
work
efforts
are
dedicated
to
critical
core
operations
such
as,
as
I
mentioned
earlier,
servers
and
storage
data,
centers
data
services
and
the
legacy
software
replacement
rationalization.
The
legacy
software
replacement
platform.
Rationalization
policy
really
enables
us
to
put
in
a
good
plan
of
of
being
able
to
recommending
leveraging
existing
platform
solutions
before
considering
custom-built
and
or
third-party
alternatives.
E
So
we
have
a
variety
of
different
applications.
We
have
in-house,
we
have
third-party,
we
have
on-premise,
we
have
hosted
and
the
application
environment
is
complex
and
requires
increasing
resources
to
manage
and
maintain
by
implementing
the
legacy
software
replacement,
we're
looking
at
systems
that
are
coming
to
end
of
life.
E
Some
of
the
benefits
of
the
software
rationalization
and
platform
alignment
approach
include
overall
reduction
in
the
city's
technical
footprint
and
total
ownership,
total
cost
of
ownership,
less
complex
technology
environment
that
lends
itself
well
to
scaling
digital
business,
quicker
delivery
of
software
solutions,
ensuring
the
use
of
modern
technical
systems
and
languages
and
improving
standard
maintenance
process
and
activity
in
2021.
Its
has
continued
working
with
our
clients
to
replace
major
business
application
such
as
map
land
management
capabilities,
class,
booking
and
registration
solution
for
recreation
and
culture,
programming
and
service,
which
is
the
social
assistance
services
system.
E
E
Secure
city:
this
is
an
extremely
important
pillar
of
what
we
do.
It
is
a
component
of
our
business
that
is
constantly
evolving
and
requires
us
to
continuously
strengthen
the
level
of
the
city's
secure
posture
and
mitigate
risk
associated
with
the
exposure
to
the
ever-changing
threat
landscape,
as
we
introduce
new
and
modern
technology
and
move
our
business
and
move
our
business
to
the
cloud.
Our
technology
risks
increase.
E
The
its
team
has
further
supported
ottawa
public
health
by
developing
data
models
and
report
templates
for
the
covet
dashboards
to
perform
data
analysis
for
informed
critical
decision
making.
Now
I'm
going
to
ask
my
colleague,
matt
grenier
manager
technology
modernization
to
provide
a
little
bit
further
detail
on
some
of
our
exciting
work
that
we've
been
doing
in
automation.
F
Thank
you
sandro
and
thank
you
chair.
Merci
president,
I
wanted
to
briefly
speak
to
you
about
innovation.
Enablement
at
the
city
of
ottawa
is
specifically
focusing
in
on
our
automation
and
data,
analytics
capabilities
for
for
background.
In
2018,
we
developed
a
digital
readiness
strategy
within
it,
and
our
planned
focus
primarily
on
key
platforms.
F
While
there
are
many
other
opportunities
to
discover
and
implement
going
forward,
we've
already
completed
some
exciting
use
cases
within
the
city
to
date,
some
of
which
sander
previously
just
mentioned,
but
I'll
just
go
over
them
quickly.
In
the
automation
space,
especially
during
covid's
response,
we
partnered
with
ottawa
public
health
to
deliver
the
abused
chatbot
and
that's
now
a
self-serve.
They
maintain
the
content
within
that
chatbot
themselves,
data
collection
and
formation
for
epidemiology
dashboards.
F
So
that's
some
of
that
outbreak,
tracking
and
statistics
for
the
outbreak
of
provide,
as
well
as
vaccine
eligibility
eligibility
booking
solution,
which
sandra
also
mentioned
from
from
an
enterprise
analytics
perspective.
In
2018,
we
stood
up
our
it
data
analytics
team
and
we
began
to
form
our
enterprise
data
platform.
We
worked
very
closely
with
our
service
transformation
partners
on
analytics
initiatives,
so
we
identified
and
partnered
with
business
clients
or
early
segments
that
were
looking
to
adopt
analytics
or
improve.
You
know,
get
gained
some
insights
from
data
and
these
focused.
F
F
With
the
goal
of
establishing
the
key
capabilities
and
platform
that
will
enable
a
data-driven
city,
we
have
many
opportunities
ahead
in
the
analytics
space
as
well,
and
we've
already
begun
this
journey
with
key
business
partners,
including
some
projects
such
as
predicted
analytics
for
child
care,
which
I
mentioned,
tax
analytics
for
auto
public
health,
twitter
analytics
within
it.
So
monitoring
external
twitter
feeds
and
looking
for
keywords
and
sort
of
insights
and
also
sentiment
analysis
as
a
prototype
for
with
our
human
resources
department.
F
Just
some
other
stats
that
are
relevant
around
data
analytics.
We
have
10,
plus
data
analytics
use
cases
that
have
been
delivered
with
business
partners
in
2020.
Eight
business
departments
enabled
with
virtualization
or
self-serve
tool,
sets
that's,
namely
power
bi.
If
you
wanted
another
tool
and
then
we've
developed
50
plus
reports
that
have
been
published
internally
within
the
organization
through
that
power,
bi
interface,
as
well
as
we
have
three
strategic
enterprise
capabilities
that
are
in
progress,
including
metadata
management,
organizational
data,
quality
management
as
well
as
enterprise
data
governance.
F
So
with
that,
I
wanted
to
play
a
quick
video,
that's
going
to
sort
of
explore
two
of
these
use
cases
in
more
detail
and
they
are
ottawa.
Public
health
related
use
cases.
The
first
one
is
focused
on
the
the
outbreak
hub
analytics
that
sandra
talked
about,
and
the
second
is
on
our
ottawa.
Public
health
chat
bot
so
I'll
I'll
hand
that,
over
to.
F
G
G
H
Mounting
pressure
on
the
oph
lines
necessitated
an
alternate
avenue
for
self-serve
information
options
for
the
citizens
of
the
city
by
implementing
technologies,
utilizing
our
hyper
automation
platform.
We
were
able
to
deliver
a
solution
that
allowed
the
business
owners
to
provide
the
content
while
it
managed
a
solution
in
a
true
democratized
technology
solution.
H
Located
directly
on
the
auto
public
health
page,
the
bot
is
easy
to
access
by
citizens.
Citizens
simply
click
the
virtual
assistant
button
in
the
lower
right
hand
corner
the
bot
appears,
and
they
can
ask
their
question.
The
bot
then
provides
a
contextually
aware
answer
and
provides
links
to
further
information
if
appropriate.
H
C
Good
morning,
thank
you,
chair,
I'm
here
to
provide
a
brief
update
on
two
connectivity
related
matters.
The
first
is
with
respect
to
the
city's
public
wi-fi
program.
As
you
are
aware,
the
city
currently
offers
access
to
public
wi-fi
in
25
of
its
recreation
facilities
and
in
all
33
branches
of
the
ottawa
public
library.
C
C
A
A
D
D
I
was
particularly
interested
in
the
presentation
to
talk
about
connectivity
for
the
public,
I'm
aware
of
the
buildings
that
are
getting
hooked
up
with
wi-fi
and
and
of
course
we
have
to
go
beyond
that,
and
I
appreciate
the
fact
that
you're
looking
at
other
cities,
you're
talking
about
hiring
a
staff
person
specifically
for
that,
what
kind
of
background
do
they
have
in
and
and
what
are
they?
What
are
they
looking
at?
C
Thank
you
care
for
the
question,
so
we
will
actually
be
looking
for
an
external
service
provider
who
has
expertise
in
this
areas.
The
city
is
not
really
set
up
with
that
kind
of
background,
so
we
would
be
looking
for
someone
who
would
be
looking
at
yes.
What
are
our
assets
are
doing
that
kind
of
mapping
and
understanding
where
there
would
be
gaps,
but
also
someone
who
could
help
us
understand
what
the
landscape
is
and
what
the
other
models
that
are
being
considered
currently
and
other
cities
are.
D
That's
great,
I
hope
I
get
a
chance
to
talk
to
the
person
because
we
certainly
heard
about
it
from
groups
like
acorn
who
have
were
chair
leeper
and
I
had
met
with
and
heard
stories
about,
people
with
many
complications
and
trying
to
be
hooked
up,
and
so
I've
certainly
heard
our
own
stories
about
households
with
like
four
kids
and
poor
internet
if
it,
if
any,
while
they're
trying
to
learn
at
home
right
now.
So
I
appreciate
that
very
much.
I
have
questions
in
terms
of
our
our
booking
systems.
D
E
Thank
you
councillor
for
the
question
I'll
try
to
answer
the
best
I
can
with
regards
to
the
classes
and
that's
one
reason
why
we
want
to
do
the
upgrade
go
to
the
to
the
new
version.
It's
not
a
very
reliable
system
that
we
have
in
place,
and
so
we're
going
to
be
working
with
our
colleagues
at
rec
and
culture
and
facility
services
to
put
in
a
new
system
that
will
be
a
lot
more
reliable.
Now.
E
Once
we
get
out
of
this
pandemic,
people
want
to
kind
of
go
back
to
a
little
bit
normal
they're.
Looking
for
that
more
interactive
type
of
solution
as
well,
so
I
think
we're
going
to
get
there.
We
still
do,
I
think,
a
great
job
to
try
not
to
have
the
crashes
happening
while
we're
doing
the
current
booking
that
we
have
in
place.
But
we
are
working
to
replace
that
and
I
think
once
we
do,
that
we'll
see,
hopefully
we'll
see
an
improvement
in
that
as
well.
D
That's
great
to
know,
I
know
that
that's
a
big,
a
big
concern,
just
in
terms
of
everybody
using
online
services
and
and
after
we've
seen
I
I
spent
most
of
last
week
as
soon
as
we
have
an
announcement
for
more
vaccines,
and
this
is
to
do
with
that.
The
province's
system
crashing
it
was.
It
was
difficult,
so,
whatever
we
do,
don't
do
what
they
did,
because
it
didn't
work
and
hopefully
we'll
we'll
have
a
reliable
system
that
can
handle
volume.
I
Thank
you
very
much
chair
and,
first
of
all,
just
I
really
enjoyed
that
presentation
very
thorough,
great
to
see
a
number
of
different
initiatives
and
and
get
that
update.
So
my
thanks
for
that,
but
probably
more
importantly,
my
thanks
to
all
the
team
who
have
been
doing
all
this
heavy
lifting
throughout
covet.
I
If
we
think
about
you,
know
all
aspects
of
our
operations
as
a
city
that
have
been
impacted
for
our
employees,
but
then
also
how
we're
pivoting
for
residents.
It
really
is
because
of
its
that
that
we're
here
and
and
having
this
conversation,
so
my
thanks
for
that.
I
noted
in
the
presentation
there
was
a
slide
that
indicated
or
or
maybe
it
was
sandra-
a
comment
that
said
that
30
of
staff
have
been
supporting
the
covet
response.
I
I'm
not
sure
why
I'm
surprised
by
that
number,
but
it
is
a
big
number,
so
I
I
you
know
my
question
is
how
how
are
the
rest
of
the
operations
managing
and
you
know
from
a
staffing
perspective,
looking
forward
and
understanding
that
the
pressures
are
still
going
to
be
on
for
some
time.
How
are
you
planning
for
that.
E
Thank
you
counselor.
I
think
that's
a
fantastic
question
and
yeah
the
the
number
is
is
amazing,
and
it's
not
just
it.
That's
doing
a
lot
of
this
work.
I
know
there's
a
lot
of
our
other
colleagues
within
ics
that
have
put
a
lot
of
effort
in
supporting
not
only
the
covet
support,
but
the
vaccine
rollouts
when
I
mentioned
30,
that's
usually
probably
is
when
we've
done
a
lot
of
the
the
setups
for
the
the
vaccination
sites.
Getting
that
support
out
there
and
and
then
some
people
participate.
E
You
know
a
few
hours,
some
participate
for
a
number
of
days.
Some
have
been
seconded
to
it
to
kind
of
support
it
from
a
more
of
a
longer-term
perspective,
and
so
what
we've
done
is,
as
I
mentioned,
you
know
part
of
our
plan.
It
was
built
internally
right,
so
we
all
had
had
to
say
in
what
we
wanted
to
do
in
2021,
and
we
all
knew
that
the
vaccination
was
going
to
be
really
important
and
we
prioritized
our
work.
Like
we've,
we've
identified
all
of
our
work
that
comes
in.
E
E
The
other
part,
too,
is
we
are
very
fortunate
to
have
such
an
amazing
I.t
team
that
is
so
dedicated,
so
committed
are
so
proud
of
the
work
that
they
do
and
when
some
people
work
in
I.t.
This
is
this
is
their
their
work
that
they
love
to.
Do
you
know
putting
in
those
extra
hours
doing
that
commitment,
but
we
also
very
cognizant
of
our
staff
that
they're
really
important
for
us
that
their
health
is
also
important.
E
We
don't
want
to
overwork
anyone,
so
we
try
to
have
that
conversation
with
staff
re-prioritizing
some
of
the
work
and
when
you
mention
30,
when
I
mentioned
30,
it
really
is
to
kind
of
get
certain
people
out
and
bring
other
people
in
right,
so
kind
of
rejig
different
individuals
so
that
it
isn't
always
just
on
one
individual.
So
I
think
to
answer
your
question
really.
B
B
I
have
been
just
extraordinarily
impressed
with
city
staff
in
terms
of
their
ability
to
just
keep
slogging
through
the
extraordinary
amount
of
work,
and
we
do
know
I
mean
the
city
manager
referenced
it.
I
think
at
a
council
meeting
the
last
one
or
the
one
previous,
that
we
did
a
employee
pulse
and
that
our
the
general
well-being
of
our
staff
has
deteriorated.
44
have
self-identified
as
having
you
know
physical
and
mental
health
deterioration,
so
we
are
encouraging
staff
to
take
holidays.
B
We
are
encouraging
staff
to
take
some
time
for
themselves
over
the
summer
so
that
they
can
maintain
their
health,
but
it
is
a
sandro
has
described
looking
at
both.
You
know
what
are
the
absolute
priorities
and
immunization
always
rises
to
the
top
and
covered
response,
and
then
what
can
we
replan
and
and
then
really
hoping
that
we're
going
to
be
able
to
take
the
foot
off
of
the
gas
a
little
bit
over
the
next
few
months
as
the
immunization
rates
increase,
so
that
staff
can
take
some
much-needed
vacation
and
rest
good.
I
J
Thank
you,
chair
and
yeah.
I
I
want
to
join
in
and
congratulate
staff
for
the
amazing
amount
of
work
that
they've
done
over
the
past
period
with
covet.
I
know
earlier
in
when
the
crisis
began
talking
to
senior
staff
members.
You
know
they
were
talking
about
the
quick
transition
to
everybody
or
more
or
less
a
tremendous
number
of
people
working
from
home
and
when
you
think
about
the
logistical
challenge
of
that,
it's
quite
incredible.
So
once
again,
I
really
want
to
thank
staff
for
that.
J
The
transition
of
of
you
know
more
than
10
000
12
000
people
to
work
from
home
is
actually
quite
incredible,
attack
tax
on
resources,
and
I
think
that
staff
should
be
commended
for
that.
I
did
have
some
questions
around
lessons
potentially
learned
from
the
new
bruce
system
and
other
ai
bots
that
are
potentially
being
that
are
being
applied
to
covid
response.
J
I'm
just
wondering
if
staff
is
you
know
really
examining
the
use
of
these
bots
for
other
case
uses,
including
three
one
one,
because
obviously
we
have
a
tremendous
number
of
calls
that
come
through
to
3-1-1
is
taken
up
by
service
ottawa
and
also
by
counselors
offices.
So
when
I
hear
about
the
amount
of
time
that
might
be
saved
on
the
phone
or
through
other
mechanisms,
I'm
curious
whether
there
can
be
serious
consideration
of
the
utilization
of
ai,
driven
bots
for
311
service
requests
from
residents.
B
Could
we
use
some
ai
to
actually
do
some
frequently
asked
questions
to
go
through
and
be
able
to
read
the
email
try
to
discern
how
we
can
respond
to
the
resident
more
quickly
again,
with
a
focus
on
the
client
experience
and
a
focus
on
getting
back
to
that
client
as
quickly
as
possible.
So
thank
you.
Yes,
you're
right.
That
is
one
of
the
use
cases
that
we've
just
started
to
look
at,
but
I'll
pass
it
on
to
sandro
and
matt
to
see
if
they
have
some
other
examples.
For
you.
E
Thank
you
yeah.
I
think
I'll
get
matt
to
probably
go
into
more
details,
but
I
know
that
as
part
of
the
3-1-1
for
the
the
legend
replacement,
you
know
the
focus
is
going
to
be
on
self-serve
leveraging
bots
with
respect
to
lessons
learned
of
what
we've
done
to
date
with
the
bots.
Maybe
I'll
turn
it
over
to
my
colleague
matt
that
he
can
kind
of
go
into
some
more
details.
F
Yeah
thanks
for
the
question,
so
there's
a
we've
used,
we've
experimented
with
bots
early
on
in
the
pandemic
and
even
before,
and
we
did
deploy
right
since
the
the
beginning.
Where
we
went
home,
I
think
it
was
march
12th
or
13th.
We
actually
deployed
a
bot
and
that
bot
was
actually
used
internally
to
support
staff
from
a
remote
working
perspective.
F
They'd
answer
questions,
link
them
to
documentation
and
those
types
of
situations,
so
that
was
that
was
really
critical
early
on
to
get
people
support
and
reduce
the
number
of
calls
coming
into
like
it,
service
desk
and
hr,
etc.
So
that
was
one
use.
Another
use
was
obviously
the
oph
bot
and
we
also
deploy
we're
also
working
with
some
of
our
colleagues
from
you
know,
internal.
F
You
know,
invoice
processing
and
things
like
that
to
apply
the
bots
as
well,
and
I
can
say,
without
speaking
on
behalf
of
311,
that
we
are,
we
do
speak
with
them
regularly
about
these
innovation
opportunities
and
how
these
things
can
be
deployed.
So
we
are
in
conversation
with
them
about
these,
these
sort
of
opportunities
and,
lastly,
about
the
bots
I'll
say
that
we've
even
we
originally
started
out
using
bot
technology.
That
was
a
you
know
very
early
on,
it's
a
more
more
rule
based
and
we're
actually
moving
further
into
the
ai
space.
F
J
Well,
I
appreciate
those
answers
and
I'm
appreciative
of
the
fact
that
there
is
some
discussion
amongst
your
department
and
also
service
ottawa,
because
it's
my
belief,
of
course,
in
in
the
future.
If
we
are
able
to
leverage
these
technologies
in
in
a
very
comprehensive
way,
we
could
reduce
costs,
reduce
the
friction
in
terms
of
interfacing
with
residents
as
as
clients
as
as
customers.
J
J
You
know
with
service
ottawa,
you
know
you're
asking
for
services
you're
getting
some
level
of
resolution
immediately
you're
able
to
rank
your
your
your
experience.
So
I'm
looking
forward
to
that.
Another
quick
question
is
just
examining
the
use
of
technologies,
for
I
guess,
residents
and
and
greater
internet
access,
and
I
was
just
wondering
if
part
of
the
tools
and
the
approach
that
you're
looking
at,
involve
both
mesh
networking
opportunities
and
also
kiosks.
B
Yeah,
thank
you
counselor
for
the
question
and
and
on
the
on
your
other
comment.
We've
recently
come
up
with
a
strategic
plan
for
innovative
client
services
and
both
service
ottawa
and
I
t
are
part
of
innovative
client
services
and
we
really
are
focused
on
an
exceptional
client
experience
and
our
north
star
is
one
where
the
resident
should
not
have
to
have
any
knowledge
of
the
city
to
get
services.
B
So
this
kind
of
seamless
you
know
the
the
amazon
of
the
world,
where
you
don't
have
to
go
to
amazon
furniture
or
amazon
books
or
amazon.
Really.
Is
this
notion
of
one
stop
for
the
resident
and
having
that
seamless,
frictionless
client
experience
on
the
second
piece?
Those
are
amazing
ideas,
and-
and
I,
when
we
have
our
consultant,
come
in
to
look
at
how
we're
going
to
be
taking
on
this
notion
of
access.
So
is
it
broadband
as
a
public
utility?
What
are
the
different
flavors
of
that?
B
I
think
it
would
be
very,
very
helpful
if,
if
counselors
were
interested
the
it
subcommittee
counselors
to
be
interviewed
by
the
consultant,
because
these
are
things
I
think
we'd
like
to
capture
councillor
kavanaugh-
also
had
some
great
ideas.
I
know
councillor
suds
and
I
have
had
interactions.
So
if
that's
something
that
the
members
were
interested
in,
I
think
it
would
be
extremely
helpful
for
us
to
have
the
consultant
sit
down
with
each
of
you
and
and
get
some
of
that
insight.
K
Great
thank
you,
mr
chair.
Just
real,
quick
yeah.
Congratulations
on
the
great
stuff
you're
doing
I
I
mean
I
I'm
experiencing
frustration
this
morning
on
the
ontario
dot
ca
website
trying
to
get
my
second
booking,
and
I
don't
know
if
they
can
organize
a
one
car
parade,
but
anyway
we're
doing
a
great
job,
and
that's
what
I'm
very
proud
of
that
being
said
when
it
comes
to
the
next
technologies
that
come
down
the
pipe
and,
let's
all
face
it.
K
Mobile
devon
mobile
phone
use
is
way
above
desktop
use
from
a
user
point
of
view.
Are
we
keeping
in
mind
for
like
sire
lag
and
all
our
products
go
forward
because
it
is
very
frustrating
with
desired
product,
especially
on
mobile
access?
Is
that
a
set
like
when
you're
looking
at
prioritizing
mobile
mobile
phone
access
use,
ease
of
use
are
these
criteria
that
are
built
into
what
you're
looking
at
right
now
sandra.
E
Excellent
question.
Thank
you.
Thank
you
for
the
question.
I
think
every
project
has
has
a
little
bit
of
of
a
difference,
but
mobile
is
considered
for
for
all
the
projects
right.
So
we
do
look
at
that
because
you're
right,
that's
where
you
know
the
trends
going.
You
know
with
regards
to
having
that
mobile
device
using
their
phone.
So
obviously
we
work
with
the
clients
on
their
projects
they're
this
they're
the
subject
matter:
experts
where
they
are
from
a
technology.
L
Good
morning,
mr
thank
you
very
much
and
a
council
attorney
actually
asks
some
of
the
questions
I
want
to
ask,
but
I
also
wanna,
since
we
had
a
great
presentation
by
staff
and
of
course,
I'm
really
always
interested
in
our
iit
system
and
implementation.
They've
done
a
great
job.
Like
I
mean,
we've
been
hearing
about
our
pop-up
rural
clinic
and
all
that.
But
you
know
it's
good.
L
Oph
is
doing
amazing
job
putting
needle
in
the
arm,
but
there
is
infrastructure
and
things
happen
to
it,
need
to
put
together
and
disassemble
after
all,
these
pop-up
clinic
and
with
to
go
to
for
all
these
clinics
and
amount
of
people
coming
getting
vaccination
and
keeping
track,
keeping
record
and
track
record
and
connecting
to
the
provincial
system.
It's
I
want
to
make
sure
they
know
that
we've
seen
it.
We
know
that
all
the
heavy
lifting
that
happened
behind
the
scene-
you're,
not
an
invisible
individual.
All
your
team
has
been.
L
We
recognize
them
and
we
appreciate
all
the
work,
especially
from
the
city
of
arawa
resident,
what
happened
and
demonstrate
and
discovered.
I
I
do
want
to.
I
don't
want
to
miss
asking
questions
about
connectivity
and
I
want
to
take
valerie
on
her
offer
that
I
would
love
to
be
interviewed
or
have
a
meeting
with
the
with
the
consultant
to
look
about
connectivity.
L
I
know
counselor
king
mentioned
it
counselor
kavanaugh,
and
I
know
that
I
was
a
counselor
always
asks
about
the
question
about
rural
connectivities
and
community
centers.
I
know
that
we
do
have
a
coverage
show
and
demonstrate
how
our
residents
some
of
them,
they
can't
have.
They
don't
have
a
connectivity
in
rural
areas
from
broadband
from
the
from
signal,
weakness,
weakening
of
signals,
and
things
like
that.
So
it's
so
nice
during
covert,
if
some
of
those
seniors
will
be
able
to
go
to
public
places
for
them
to
be
able
to
book
their
vaccinations.
L
So
I
know
that
there
is
a
lack
of
connectivity
in
the
rural
area
and
I'm
hoping
that
will
be
considered
throughout
our
initiative.
I
know
that
that
staff
has
been
looking
for
implementing
those,
and
I
know
that
it
is
really
important
for
our
rural
resident
in
the
city
to
be
able
to
connect.
So
I
I
really
appreciate
if
we
can
expand
on
that
a
little
bit
and
keep
in
mind
that
there
is
people
in
the
rural
area.
I
really
depend
on
this
connectivity,
but
you
don't
have
them,
and
I
I
would.
B
The
the
mayor's
map
was
circulating
on
twitter
on
the
weekend,
and
I
have
it
on
my
phone
here
where
we
have
edmonton
calgary
toronto,
montreal
and
vancouver
all
kind
of
stuffed
geographically
within
the
27
hundreds.
Some
square
kilometers
of
ottawa-
and
this
is
part
of
our
challenge-
is
that
we
are
a
major
city
of
over
a
million
people
and
we're
spread
out,
and
we
have
areas
ranging
down
to
your
ward
out
to
councillor
alcantara's
award.
It's
it's
not
a
simple
matter
to
try
to
solve,
for
both
affordability
and
for
accessibility
and
availability.
A
Thank
you
very
much
councillor
drewes,
one
quick
question
on
my
part
as
well:
the
the
class
system,
our
our
parks
and
retro
recreation
registration
system.
I
I
recall
well
in
the
last
term
of
counsel
talking
to
residents
about
the
fact
that
we
were
going
to
be
replacing
that
system.
What
is
what
is
the
delay?
What
kind
of
timeline
can
we
expect?
E
Thank
you
councilor.
Let
me
follow
up
with
american
culture
and
facility
services
on
the
work
plan.
I
know
from
from
our
perspective
involvement
in
some
of
that
that
project
you
know,
supporting
colbert
took
away
some
of
those
particular
resources
to
work
on
that
particular
project.
Same
thing
with
our
colleagues
in
rec
and
culture.
You
know
they
were
working
on
other
items,
but
I
know
that
the
team
is
working
really
hard
on
the
replacement
of
class.
It's
a
priority
for
us
in
I.t,
it's
a
priority
for
our
colleagues
in
american
culture.
E
We
have
regular
meetings.
We've
got
steering
committee
meetings
that
I
go
with
the
various
directors
from
rec
and
culture
to
get
the
the
updates
so
right
now,
if
I
had
to
give
you
a
date-
and
I
can
reach
out
with
our
colleagues
to
confirm
it-
it's
going
to
be
march
of
2022
that
we're
looking
to
to
launch
a
go,
live
with
the
the
class
replacement
system
and
we've
been
working
in
consultation
with
the
client,
but
also
working
with
the
vendor
right.
E
Sometimes,
there's
also
challenges
with
the
vendor
to
meet
our
requirements.
Our
needs
having
a
bilingual
system
having
an
accessible
system
right,
so
those
are
the
the
must-haves
and
we're
working
with
the
vendor.
So
there's
been
that
combination
where
you
know
our
resource
has
been
reallocated
to
other
work
items,
but
this
is
still
a
number
one
priority
and
then
working
with
the
vendor
to
make
sure
that
they're
meeting
our
minimum
requirements
that
we
need
that
are
mandatory
for
us
to
go,
live
but
I'll
confirm
with
the
client.
A
Thanks
for
that,
sandro
hundreds
of
thousands
of
people
have
visited
a
city,
vaccination
clinic
and
have
had
an
amazing
experience
with
no
no
hiccups,
and
it's
it's
really
hard
for
residents,
maybe
to
see
just
how
incredible
work
staff
have
been
doing
on
that,
but
that
one
evening,
when
trying
to
sign
up
their
kids
for
swim,
lessons
doesn't
work.
Well,
you
know,
that's
that's
the
impression
of
what
the
city
is
doing
and
I
do
know
that
parks
and
rec,
who
I
assume,
are
listening
on
this
call.
A
They
are
heavily
implicated
in
pandemic
response,
as
well
with
a
lot
of
resources
devoted
to
that
and-
and
we
all
thank
them
for
their
partnership
on
that
front
as
well,
so
I'll
just
leave
it
there.
Thank
you
very
much
to
the
team
for
for
that
update.
You
hear
the
interest
on
the
part
of
committee
members
you're
doing
fantastic
work
and
I
know
we're
all
proud
to
be
working
with
you
with
that.
I
think
we're
gonna
go
into
an
in-camera
session
counselor
or
vice
chair
cavanaugh.
A
Do
you
have
a
motion
to
bring
us
in
your
leaper?
If
I
may,
please
could
we
we
should
have
done
this
at
the
start
of
the
meeting
I
apologize.
Can
we
go
through
the
declarations
of
interest
and
confirm
the
minutes
from
the
last
meeting?
So
I'll
ask?
Are
there
any?
Are
there
any
declarations
of
interest?
D
D
D
Thank
you
chair
that,
in
accordance
with
procedure,
bylaw
2021-2,
the
information
technology
subcommittee
resolved
to
move
in
camera
pursuant
to
subsection
13
1a,
the
security
of
the
property
of
the
city
to
receive
the
presentation
on
portions
of
the
information
technology
services,
2021
work
plan
related
to
the
security
and
disk
risk
program,
and
that,
based
upon
the
rationale
set
upon
set
out
in
the
legal
implications
section
of
the
report,
titled
information
technology
services,
2021
work
plan
update.
This
confidential
update
will
not
be
reported
out.
A
Is
that
motion
carried
okay?
Thank
you,
so
we're
going
to
leave
this
meeting
and
go
into
another
one
to
deal
with
the
confidential
and
camera
portion
we'll
be
resuming
in
this
channel
when
that
is
over,
and
I
believe
all
of
us
have
the
note
from
chris
from
how
to
participate
in
the
in
camera.
So
we'll
see
you
in
about
five
minutes
or
so
thank.