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Description
Information Technology Sub-Committee meeting – February 23, 2015 – Audio Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
B
B
A
C
C
The
proposed
operating
budget
for
the
IITs
Department
is
62
million,
including
compensation
benefits
and
operating
costs
for
things
such
as
training
software
hardware
and
professional
services.
The
Recovery's
now
locations
portions
represent
a
small
amount
of
revenue
for
pay
phones
available
in
rec,
centers,
etc,
as
well
as
recoveries
for
printing
costs,
software
etc.
The
net
change
over
2014
is
three
point.
One
percent
and
FTEs
remain
constant
at
303
positions.
C
The
3.1
percent
change
is
made
up
of
three
pressures,
the
first
being
the
adjustments
for
compensation
benefits
driven
by
collective
agreement
settlements.
The
secondary
for
pressures
is
for
hardware
and
software
maintenance
fees
and
contractual
increases
to
ensure
continued
vendor
support,
patches
and
upgrades
for
our
investments.
C
Maintenance
fees
are
required
to
support
the
installed
network
hardware
and
software
technology
infrastructure,
including
storage
servers,
data,
communications,
server,
virtualization
inflationary
increases
for
existing
contracts,
as
well
as
to
cover
expired,
warranties
and
and
true
ups
for
licenses
should
be
noted
that
the
this
also
takes
into
account
reductions
from
software
and
hardware
that
was
decommissioned.
Last
year.
C
The
maintenance
fee
increase
for
enterprise
software
solutions,
including
a
records
and
document
management,
oracle
database
licenses,
application
server
licenses.
Ibm
cognos
business
intelligence,
software,
Oracle
Service
bus
and
Identity
Management
and
Microsoft
Enterprise
solutions
and
the
portfolio
project
management
solution.
The
third
pressure
is
with
regards
to
accessibility
for
Ontarians,
with
Disabilities
Act
or
AODA
under
the
AODA
legislation,
city
is
required
to
ensure
that
all
public
facing
services
over
the
web
and
or
through
online
applications
made
AODA
standards
by
2021.
C
In
addition,
the
city
must
provide
an
ongoing
process
to
annually
review
and
audit
online
systems
available
to
the
public
and
take
corrective
actions
as
necessary.
There
are
currently
over
50
applications
on
ottawa,
CA
and
theater
ticketing.
That
will
require
an
assessment
to
be
conducted
in
2015
and
mediation
plan
identified
to
address
the
gaps.
An
AODA
expert,
an
accessibility
software
design
will
be
contracted
to
review
each
of
the
50-plus
applications
to
identify
the
gap
and
determine
the
recommended
actions.
Ips
staff
will
endeavour
to
address
any
quick
kits
in
2015.
C
However,
some
applications
whose
technology
is
out
of
date
may
require
a
complete
replacement,
the
technology
and
procurement
of
a
new
solution
or
in
a
case
of
in-house
applications,
rewritten.
The
analysis
of
2015
will
develop
a
plan
and
corresponding
budget
estimate
for
the
work
that
will
required
between
now
and
2021.
The.
C
Technology
is
a
key
component
of
delivery
of
city
services
and
reliable,
cost-effective,
cost-effective
and
well-managed.
The
city's
computing
environments
is
vast
and
complex
with
345
connected
sites.
Two
data
centers
400
physical
servers
and
1034
connected
buses,
including
para
Transpo.
The
telecommunication
service
structures
includes
49
PBX
phone
systems
and
2380
telephone
lines.
C
Excuse
me,
I
TS
supports
for
enterprise
platforms,
including
s,
AP,
geographic
information
systems,
business
intelligence
and
records
management
and
information
systems.
There
are
over
400
business,
specific
applications
and
14,500
IT
devices
that
includes
computers,
laptops
and
mobile
devices.
There
is
one
email
system
with
11,500
email
counts.
C
The
IGS
Department
is
made
up
of
four
branches,
beginning
with
our
operations,
services
and
solutions,
branch,
which
is
primarily
responsible
for
keeping
the
business
areas
running.
This
includes
the
IT
service
desk
site
support,
as
well
as
support
and
maintenance
for
enterprise
and
business
specific
software.
The
technology
of
a
structure
branch
is
primarily
responsible
for
the
city's
technology
infrastructure,
including
the
corporate
computing
Network
and
telecommunications.
Key
systems
include
voice
mail
and
email,
as
well
as
managing
the
city's
two
data
centers
and
the
connectivity
between
345
sites
telecom
services
process
over
5
million
voicemails
annually.
C
The
information
and
risk
management
group
ensures
the
security
of
citizens
and
corporate
data
information
security
unit
managers,
an
average
of
80
to
90
incidents
and
investigations
annually.
The
project
management
office
supports
tools
and
templates
to
support
project
managers
and
IT
s,
as
well
as
other
departments
as
well.
The
group
supports
the
IES
professional
services
standing
offer
handling
80
to
100
columns
per
year.
The
project,
services
and
solution
of
branch
delivers
projects
that
bring
new
value
and
transformative
change
to
the
city
to
help
achieve
councils
priorities
and
objectives
outlined
in
a
city
strategic
plan.
C
The
vast
majority
of
IT
resources,
budget
and
staff
support
lights
on
operations.
This
includes
daily
support,
as
well
as
lifecycle
and
patching
upgrading
of
Technology
IITs
spends
30
percent
of
its
capacity
on
projects
which
includes
major
enhancements
to
existing
applications,
technology
and
transformative
projects
according
to
Gartner.
This
is
comparable
to
most
organizations.
C
Summary
of
capital
authority
for
2015
ITSs
requested
funding
up
one
point:
six:
five:
nine
million
to
fund
the
replacement
and
growth
at
the
city's
computer
network
and
telecommunications
infrastructure.
You
will
notice
that
in
the
out
of
years
that
the
capital
funding
increases
each
year
by
year
to
meet
the
city's
technology
lifecycle
replacement
needs.
A
number
of
the
investments
in
infrastructure
technology
was
made
at
the
time
of
the
amalgamation
and
shortly
after
amalgamation.
Hence
a
number
of
these
technologies
have
now
reached
end-of-life,
for
example,
the
sixth.
C
The
capital
budget
is
necessary
in
2015.
Funding
will
be
used
to
replace
end-of-life
equipment,
such
as
data
storage
systems,
Wi-Fi
systems,
beginning
with
City
Hall,
as
well
as
UNIX
servers
running
sa
P.
Other
key
database
systems
such
as
water
billing,
tax
business
intelligence
and
data
and
voice
communications.
C
The
draft
budget
delivers
on
the
important
aspects
that
make
Ottawa
a
connected
City
for
all
residents
and
businesses.
It
funds
the
aging
IT
infrastructure
to
ensure
a
stable
environment,
allows
us
to
assess
the
accessibility
of
online
public
facing
services
and
maintains
the
software
and
hardware
needed
for
service
delivery.
That
concludes
my
presentation.
B
C
B
C
We
do
have
a
training
budget,
of
course,
in
OIT,
and
we
prioritize
that
training
budget
budget
to
ensure
that
we're
meeting
the
needs
of
the
applications
and
various
technologies
that
we
support.
We
have
particularly
in
the
software
in
the
pasture
endeavored,
to
try
to
move
some
of
our
staff
up
to
the
newer
technology.
That's
been
purchased
and
implemented
over
the
last
three
or
four
years,
so
we
we
do
have
competing
demands
with
our
staff.
B
C
B
Great,
thank
you
very
much
for
that
presentation
and
kind
of
a
follow-up
to
a
councilor,
leaper,
I'm,
very
happy
to
see
that
we're
moving
to
the
it
looks
like
3070,
where
it
used
to
be
more
of
a
60/40
model
before
more
on
the
development
side,
one
of
the
newer
technology
and
that's
taken
a
lot
of
work
over
the
last
four
years
to
get
to
that
point.
So
we
comfortable
in
saying
I
mean
service.
B
And
it's
quite
the
balancing
act,
because
we
are
a
victim
of
own
success
at
times
over
the
four
years,
where
more
and
more
people
wanted
to
do
more
in
their
departments,
so
I
think
you're
right,
there's
strat
plan
is
going
to
be
very
important.
Just
a
second
question
in
relation
to
leadership
within
the
department.
Are
we
actively
working
on
that
file
or
we
are
we
looking
at
filling
that
void
in
the
future?
At
any
point,.
D
B
D
He
the
first
decade
of
his
career
he
spent
in
the
federal
government
at
justice
and
some
other
departments.
He
then
went
on
to
the
private
sector.
He
was
a
VP
at
much
networks
went
over
in
Nortel,
then
he
ended
up
at
Abbott
Laboratories
through
the
CIO
there.
He
then
a
change
with
the
federal
government
at
the
shared
services
he
just
put
in
the
secret
network
for
the
federal
government's
for
that
the
the
new
initially
they
did
to
protect
their
their
security
I.
D
He
was
part
of
that
he's
also
part
of
the
planning
that
is
putting
together
the
shared
services
part
of
that
inner
team.
That
was
advising
the
deputy
minister,
so
it
has
extensive
public
and
private
sector
experience
he's
now.
Working
for
reforming
is
working
with
cata.
He
was
a
CIO
there
and
he
was
being
assigned
to
different
organizations.
It's
a
CIO
he's
got
30
years
of
experience.
He
certainly
is
a
very
personable
individual.
D
My
experience
with
them
is
that
he's
able
to
talk
about
technology
from
a
vet
from
a
business
perspective
when
he
sees
the
business
driving
driving
technology,
a
technology
supporting
the
business.
So,
there's
a
really
good
perspective
on
what's
happening.
What's
current
out
in
in
the
environment,
we've
keep
him
up
with
the
whole
notion
of
becoming
we're
on
enhancing
the
work.
We're
doing
on
becoming
a
digital
city,
he's
very
much
bought
into
that
challenge
about.
How
do
we
move
forward
on
our
way?
How
do
we
get
more
innovation
to
the
organization?
D
So
he's
he's
quite
excited
by
the
opportunities
that
he
also
I.
Think
what
attracted
him
to
come
here
is
the
incredible
work
that
our
IT
department
and
service
auto
program
has
done
over
the
last
four
years
in
terms
of
what
they've
implemented
here.
I
gave
him
all
that
material
before
offering
the
job
before
he
made
the
decision
and
he's
just
he
thinks
were
leaders
in
government
right
now
in
terms
of
the
things
we
have
implemented
and
what
we
can
use
to
to
build
upon.
B
Thank
you
for
that
very
much
Steven
and
thank
you
for
all
the
great
work
you've
done
on
on
this
file.
It's
a
it's!
It's
improved
us
a
lot
over
the
four
years
and
just
as
a
footnote,
I
think
that
sure
surely
there's
only
a
couple
other
nodes
around
City
Hall
in
Cherry,
Valley
and
Lieber.
Definitely
in
that
category,
so
they'll
do
quite
well
and
making
sure
this
committee
moves
ahead
after
Mary,
Ann
and
I
kind
of
led
the
initial
charge.
So
thank
you
for
that.
E
Building
on
that,
one
of
the
things
I'd
like
to
tell
you
that
I
think
the
understanding
is
I
had
a
meeting
with
somebody
about
something
completely
different.
But
he
said
he
wanted
to
congratulate
the
city.
So
I
don't
hear
that
very
often,
and
it
was
because
of
when
we
went
to
the
open
data
and
snow.
Two
councils
ago
we
went
to
that.
E
Of
course,
because
he's
worked
in
my
area
for
quite
a
while,
but
the
he's
going
to
bring
an
awful
lot
here
and
the
existing
staff
as
well,
because
you've
been
working
on
this
all
the
way
along.
So
that's
just
a
piece
of
good
news
to
start
with
before
I
ask
my
questions,
but
the
the
five-year
the
roadmap
talked
about
a
term
of
Council
and
we
always
done
it
as
a
five-year
roadmap,
but
they
were
evolving
because
you
can't
just
stop
at
the
end
of
council
and
wait
till
the
next
council
comes.
E
You
have
to
is
the
roadmap
when
it
comes
forward
going
to
be
in
that
format
of
the
five
years
that
you
read,
we
would
review
every
year
too,
because
technology
changes
fast
enough.
You
really
have
to
do
that,
or
are
we
going
to
go
back
to
just
this
term
of
counsel
thing,
which
I
think
is
not
a
smart
thing
to
do
with
technology.
C
We've
been
having
some
discussions
about
that
internally,
because
they
working
with
the
term
of
council,
provides
some
challenges
when
we're
where
we
are
right.
Now,
with
the
start
of
a
new
council
and
we're
sort
of
have
work
that
we
were
carried
forward
from
last
year
and
and
then
starting
to
develop
the
plan
for
the
next
year.
So
it
could
be
that
maybe
a
five
year
makes
more
sense
than.
E
We
had
originally
I,
think
kind
of
like
us
will
remember.
That
was
a
whole
emphasis
really
to
starting
the
IT
committee
and
doing
that
for
both
the
city
and
then
a
separate
five-year
plan
for
transit.
Are
you
still
working
on
the
transit
file
or
is
that
gone
back
to
transit?
It
didn't
seems
to
hit
back
and
forth
everywhere
else
a
while
the.
E
C
Do
we
do
work
closely
with
it
with
the
manager
of
IT
at
transit?
He
is
part
of
my
DMT,
so
we're
regularly
working
with
them
they're
on
the
same
network.
We
integrate
systems
together.
For
example,
last
year
we
had
a
number
of
projects
to
integrate
the
Presto
solution
with
with
the
SAT
solution,
so
we're
planning
together
as
well
terms
of
our
operational
requirements,
but.
E
So
we'll
see
that
when
it
comes
forward,
then
okay,
because
I
think
that
the
IT
is
so
complex
these
days
and
I
hope
that
somewhere
in
there
and
fixing
up
the
web,
that
we'll
be
able
to
plug
in
search
words
in
our
own
system
and
get
what
we
want
without
having
to
use
Google
to
find
things
in
the
Ottawa
web
site.
Is
that
going
to
be
happening?
E
So
that's
the
right
now
attempt
sometimes
to
find
things.
The
easiest
way
is
to
use
Google.
If
you
try
to
use
the
city
of
search
engine,
it
just
brings
up
a
whole
bunch
of
reports,
and
you
got
to
try
to
figure
out
which
report
matters
that
doesn't
work
very
well
and
I
know
they
made
huge
inroads.
I
mean
this
website
has
improved
enormously.
That's
the
one
thing:
that's
still
lagging:
okay,.
E
E
C
A
bit
of
a
reflection
of
the
change
in
how
the
county
treatments
been
handled.
So
in
the
past
we
had
larger
capital
budgets
that,
and
we
have
some
whips
that
are
still
open,
that
were
able
to
use
to
fund
those
those
first
two
years
so
you're,
seeing
in
the
latter.
Third
and
fourth
year,
is
really
what
we
expect
would
be,
the
the
normal
ongoing
cost
every
year
to
lifecycle
our
IT
investments.
We.
E
Started
off
with
a
lot
of
this
to
try
to
get
efficiencies
using
technology
and
I've
heard.
It
said
that
we've
now
made
those
efficiencies
which
also
worries
me
a
bit
because,
as
things
change,
you
can
still
make
them
is
they're
still
within
your
program
you're,
going
to
bring
forward
ways
in
which
we
can
continue
to
provide
efficiencies
and
not
just
IT
but
in
the
operating
departments.
That,
because
I,
don't
think
that
efficiencies
ever
and
it's
something
that
we're
about
frequently
and
certainly.
C
As
departments
bring
forward
proposals
for
IT
investments,
that's
one
of
the
things
departments
look
at
is
what
are
their
business
efficiencies
that
they're
hoping
to
achieve
and
we're
also
working
them
with
them?
From
the
IT
perspective
to
talk
about,
you
know
how
realistic
that
is
without
evil.
It
is
what
savings.
Can
we
also
realize
on
the
IT
side?
So
it's
it's.
It's
always
a
consideration
in
reviewing
those
misses
proposals
for
IT
investments
as
they
come
for
the.
E
Partners
come
forward
their
plans,
but
I
know,
as
departments
sometimes
are
expecting
to
do
things
that
probably
they
are
not
the
ones
that
should
do
it
is
there
some
way
with
when
it
comes
to
IT
that
you
can
let
them
know.
That's
not
a
good
way
to
go.
That
I
know
they
take
very
defensive
of
these
things.
Oh
definitely
when
they,
when
they
bring.
E
E
Some
of
the
things
we've
had
problems
with
with
technology
say
is
an
when
people
are
booking
courses
and
various
other
things,
and
this
one
person
made
out
to
be.
They
said
you
have
to
stay
in
September
for
swim.
Lessons
for
your
kids
for
there's
two
terms,
and
then
you
have
to
stay
in
the
second
term.
What
level
would
be
at?
You
have
no
idea
what
level
they're
going
to
be
out.
Is
there
some
way
of
being
able
to?
C
One
of
the
things
that
needs
to
be
addressed
in
this
term
of
council
is
is
a
look
at
the
current
Parks
and
Rec
system
and
in
particular,
perhaps
entertain
an
RFP
for
a
new
solution,
or
perhaps
the
next
version
of
the
one
that
we're
on.
But
the
solution
that
we
currently
have
is
coming
at
end
of
life,
and
so
it's
a
it's
an
opportunity
to
look
and
see
or
what
else
is
out
there
is
there
something?
Is
there
something
better
and
so
there'll
be
a
chance
to
relook
at
what
our
business
requirements
are.
So.
E
That
will
be
part
of
the
road
not
coming
forward
that
yes,
ok,
that's
good,
Thank
You!
Mr.
chair
I.
Think
that
really
want
to
say
thank
you
for
the
work
you've
done.
I
think
I've
seen
over
since
we
set
up
this
committee.
What
now
five
six
years
ago,
now
that
it's
it's
really
made
a
big
difference
to
have
a
more
of
a
focus
on
the
IT
to
help
the
municipality
serve
people
better.
B
Chair,
it
means
I,
guess
that
the
information
technology
subcommittee
recommend
the
council
sitting.
This
committee
of
the
whole
approve
the
IT
subcommittee
portion
of
the
2015
draft
operating
and
capital
budget
as
follows:
one
the
information
technology
services
budget
as
follows:
a
operating
resource
requirement,
page
6
of
the
itsc
budget
book,
the
capital
budget,
page
12
of
the
itsc
budget
book.
The
individual
projects
listed
on
page
13.