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From YouTube: Transit Commission – June 27, 2016
Description
Transit Commission meeting – June 27, 2016 – Audio Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
A
A
A
Thanks
John
thanks
mr.
chair
the
report
here
today
on
service
standard
changes
for
Transpo
is
to
recommend
changes
to
the
service
standards
for
eligibility
and
booking
in
order
to
improve
service
to
customers
and
to
bring
our
current
service
standards
or
our
service
centers
closer
to
industry
norms.
A
The
recommendations
before
you
here
today
are
the
outcome.
Following
a
long
period
of
customer
stakeholder
engagement
on
which
were
reported
to
you
earlier
in
in
February,
we
spoke
to
customers.
You
formed
a
working
group
of
your
members
to
guide
this
discussion.
We
had
a
broad
public
consultation
with
about
900
over
900
participants.
The
staff
recommendations
were
then
discussed
with
the
transmission
working
group
and
with
a
subset
of
the
stakeholders
and
customers
who
were
involved,
and
then
we
we
have
the
recommendations
here
for
you
today.
A
A
A
At
the
same
time
that
para
transfer
service
has
grown
over
the
last
20-30
years.
Mosy
transfers
conventional
service
has
become
also
much
more
accessible
to
customers
with
disabilities.
The
bus
and
train
fleet
is
now
entirely
low-floor.
There's
been
continuing
improvements
to
facilities
such
as
stations
and
bus
stops.
We
now
have
next
stop
announcements
on
board
all
of
our
buses
and
trains.
A
So
our
areas
of
focus
in
this
review
and
on
the
report
today
are
the
eligibility
and
eligibility
criteria
for
para
Transpo.
How
para
transport
service
is
delivered
the
process
under
which
people
apply
and
are
assessed,
we're
recommending
an
approved
peels
process
for
the
people
who,
whose
application
is
denied
the
first
time
we're
recommending
a
periodic
renewal
of
of
people's
status.
A
Also,
some
policy
changes
on
on
how
we
deal
with
late
cancellation
of
book
trips
and
a
few
other
issues
so
getting
into
the
recommendations
that
are
in
the
report.
First
of
all,
on
eligibility.
The
current
eligibility
determination
based
on
decision
of
counsel
is
that
eligibility
preparer
transfer
is
based
on
how
a
customer's
physical
disability
limits
their
ability
to
access
conventional
transit.
What
we're
recommending
here
is
that
eligibility
be
expanded
to
include
all
persons
whose
disabilities,
not
just
physical,
preclude
them
from
using
conventional
transit
service,
and
the
result
of
this
will
be.
A
There
will
be
some
increase
in
the
number
of
customers.
The
number
people
who
register
for
para
Transpo
and
we
expect
over
time
an
increase
in
the
number
of
trip
requests.
Initially,
we
can
accommodate
these
with
some
of
the
operational
and
procedural
changes
which
have
already
been
made,
and
some
which
are
recommended
in
the
report.
A
A
A
We
reviewed
how
services
is
delivered
pair
Transpo
operates
using
a
door-to-door
service
model
and
customers
who
identified
as
independent
travelers
don't
require
an
attendant
we're
travelling.
We
looked
at
and
consulted
with
customers
on
other
possibilities
and
and
we
were
recommending
staying
with
the
same,
the
same,
staying
with
door-to-door
door-to-door
service
being
refined
slightly
to
codify,
what's
meant
by
an
accessible
door,
so
that
pair
of
Transpo
operators
will
ensure
the
customers
are
picked
up
and
brought
to
a
point
at
the
accessible
door
of
the
building,
for
which
they're
traveling
from
we're
traveling.
A
Transpo
staff,
when
we're
recommending
is
that
those
applications
be
reviewed
and
assessed
by
qualified
healthcare
professionals,
contract
in
working
for
the
city
to
ensure
that
the
recommended
eligibility
criteria
being
applied
consistently
and
fairly
for
all
applicants
were
required.
We
would
also
add
in-person
assessments
to
be
done
by
a
qualified
healthcare
professional
in
that
field.
A
Currently
the
appeals
process.
If
applicants
are
denied
eligibility
is
that
the
application
has
reviewed
a
second
time
by
staff,
a
different
staff
members
and
assessed
at
the
first
time
and
then
making
a
seeking
information
from
the
customer
if
required,
and
then
making
a
decision
on.
That
decision
is
final,
following
best
practices
at
other
Canadian
cities.
A
Some
administers
administrative
support
and
making
sure
that
we're,
following
all
the
appropriate
record-keeping
and
privacy
regulations
and
keeping
the
information
on
file
as
an
example
of
in
other
cities,
the
city
calgary
brought
in
this
similar
process
and
at
the
beginning
they
had
60
to
70
appeals
per
year.
But
it's
stabilized
at
about
10
appeals
per
year,
as
as
things
got
going,.
A
We're
recommending
their
process
under
which
we
would
be
contacting
customers
to
renew
the
registration
and
application
information.
Currently
when
people
are
classified
as
being
a
permanent
register
and
a
pair
of
Transpo,
that
classification
is
never
revisited
and
what
we're
recommending
is
that
all
customers
renew
their
their
files
with
us
every
three
years,
we'd
reach
out
to
customers,
requesting
them
to
update
their
contact
information
and
their
reasons
for
a
repair
transfer.
There's
no
need
for
a
medical
professional
to
be
involved.
A
We
would
just
identify
those
clients
who
who
might
no
longer
need
para
Transpo
service,
perhaps
they've
moved.
Perhaps
urban
development
in
our
area
has
changed
their
access
to
conventional
service.
Perhaps
even
the
nature
of
conventional
service
has
changed
since
they,
since
they
applied,
for
example,
it's
quite
possible
that
a
number
of
barriers
will
be
removed
as
a
confederation
line
opens
in
a
couple
of
years.
A
The
next
recommendation
is
on
late
cancellation
of
book
trips
right
now,
there's
a
progressive
action
in
place
only
for
people
who
have
pre
booked
their
trips
as
a
subscription,
not
people
who
are
making
on-demand
bookings
and
the
late
cancellation
definition
right
now
is
based
on
anyone
who
cancels
after
5
p.m.
the
day
before
the
other.
Is
that
we're
treating
all
cancellations
the
same
right
now
and
we're
not
not
considering
the
reason
for
the
cancellation
when
applying
the
cancellation
procedure.
A
What
we're
recommending
is
that
the
late
cancellation
procedure
apply
not
only
to
subscription
bookings
but
to
all
booking.
We
were
to
stablish
a
point
system
for
late
cancellations
and
for
people
who,
what
we
call
no
show
they
the
bus
arrives
and
without
having
contacted
us.
They
they
they
aren't
there
to
be
carried.
Certainly
we'd
be
contacting
the
customer
afterwards,
finding
out
why
they
cancelled,
considering
those
reasons,
whether
it's
their
own
well-being
or
a
medical
appointment
that
was
changed
or
or
if
it's
something
else.
So
it
also
changed
the
late
cancellation
definition.
A
A
The
effects
of
this
recommendation
are
that
we
should
be
able
to
reduce
the
number
of
late
cancellations
and
no-shows
how
and
in
doing
so
free
up
that
capacity.
So
we
can
carry
other
other
customers.
Our
believe.
The
the
number
of
late
cancellations
and
no-shows
adds
up
to
about
125,000
per
year,
which
you
can
see
would
be
a
huge
increase
in
capacity
when
compared
to
the
800,000
trips
that
are
made
each
year.
A
We
looked
at
the
possibility
of
trip
prioritization
now
currently
there's
no
policy
that
prioritizes
trips
based
on
the
purpose
for
which
the
trip
is
to
be
made.
There's
one
long-standing
procedure:
the
customers,
who
are
only
able
to
travel
in
a
minibus
or
an
accessible
taxi,
can
book
their
trips
from
7
a.m.
each
morning,
while
other
customers
book
from
9
a.m.
each
morning.
A
We
recommended
to
continue
with
this
operational
practice,
but
we
are
locating
some
of
the
seven
o'clock
capacity
to
nine
o'clock
to
to
give
a
little
more
capacity
to
people
who
are
calling
after
9:00
a.m.
because
they
are
able
to
travel
in
any
sort
of
para
travel
vehicle
who
are
recommending
that
the
taxi
keep
on
pilot
program
be
made
a
regular
pilot
pair
of
Transpo
service.
This
was
introduced
as
a
pilot
program
in
2007.
It's
been
very
successful.
It
encourages
people.
A
A
Automated
fare
payment
system
comes
comes
into
into
full
use,
and
it's
it's
in
trial
right
now
with
some
customers
that
will
connect
the
the
fare
records
with
the
booking
records
and
we'll
be
able
to
speak
to
customers
as
they
make
as
they
call
in
to
book
their
trip.
We
can
speak
to
them
right
then,
if
they'll
have
an
outstanding
balance
and
work
with
them
to
clear
that
balance
so
over,
there
would
be
some
additional
demand
from
the
expanded
eligibility.
There'd
be
more
people
who
would
be
eligible,
preparer,
transparent.
A
Some
of
those
were
to
apply
and
and
they'll
make
some
number
of
trips
there'd
be
some
space
reallocated
some
capacity
made
available
by
the
changes
to
the
cancellation
procedure
into
the
application
review
process.
There's
also
additional
trips
already
available
because
of
the
lower
costs
in
the
new
taxi
contract
and
because
of
the
higher
capacity
of
our
newer
mini
buses
and
then
over
the
the
next
year
or
so
we'd
be
able
to
roll
these
out
if
approved
today.
A
Now
you
can
see
here
that
some
of
the
things
we'd
be
able
to
institute
this
fall
and
others
would
be
by
a
year
from
now
getting
them
done
by
next
summer
and
that's
the
presentation,
mr.
chair,
thank
you
very
much
mr.
Springer,
and
for
all
the
work
that
the
executive
team
in
the
working
group
did
as
well.
We
have
four
delegations,
so
I
think
we'll
start
there.
The
first
one
is
Linda.
Paul
miss
Linda
here
yeah.
Can
you
come
up
and
after
that
is
Bob
Brown.
A
You
can
just
push
her
hi
I
have
some
concerns
about
the
new
eligibility
process.
No
one
is
better
able
to
assess
my
ability
to
use
conventional
transit
than
me
and
my
doctor.
The
process
is
especially
concerning
for
people
with
rare
diseases
when
I
go
to
doctors.
For
other
reasons,
a
lot
of
them
have
never
heard
of
my
disease,
so
I
don't
know
how
City
is
going
to
get
a
medical
professional
in
who
is
familiar
with
all
the
rare
diseases
that
are
out
there
and
all
the
ways
that
they
can
restrict.
A
Personal
interviews
could
delay
processing,
especially
for
people
who
are
in
the
hospital
when
I
was
in
the
hospital.
The
medical
professionals
there
filled
out
the
application
for
me
and
sent
it
in
and
I
was
qualified
before
I
returned
home.
If
you
have
to
wait
for
that,
then
there
are
going
to
be
people
sitting
at
home,
who
don't
even
have
a
way
to
make
it
to
their
personal
interview
and
when
you're.
At
the
consultations,
the
table
leaders
said
that
the
new
eligibility
procedures
would
prevent
abuse
of
care
transport
by
people
who
don't
really
need.
A
The
service
pair
transfer
is
an
essential
service
that
I
couldn't
manage
without
it's
a
lifeline
for
many
of
us,
but
it's
not
a
convenient
service.
It's
really
stressful
when
you've
waited
six
months
for
a
medical
appointment,
and
you
don't
know
until
the
morning
before
you've
got
a
right
there
or
not.
It's
exhausting
when
you
have
to
schedule
an
extra
time,
because
you
don't
know
if
your
bus
is
going
to
arrive
on
time
or
not,
and
if
you're
going
to
miss
you
an
appointment.
So
that
could
be.
A
A
It's
really
hard
to
get
up
at
seven
o'clock
in
the
morning
after
a
bad
night
and
redial
and
redial
and
redial
and
redial
until
you
finally
get
through
and
get
put
on,
hold
to
book
your
trip,
and
then
you
can't
get
back
to
sleep
or,
if
you're,
someone
who
works
and
you
and
you
don't
need
just
the
bus
to
have
to
interrupt
a
meeting
to
go
dial
at
exactly
nine
o'clock
to
hope.
You're
going
to
get
a
ride,
I
mean
if
anybody
and
there's
also
forgot
this
one.
A
A
Do
you
really
think
people
are
abusing
this
system?
Do
you
really
think
people
if
they
could
use
the
much
more
convenient
conventional
transit?
Don't
you
think
they
would
and
I
really
really
appreciate
para
Transpo,
but
if
I
could
use
conventional
transit
I
would
because
very
Transpo
for
all
its
good
points.
It's
also
really
stressful
and
exhausting
so
I
really
don't
think
there
are
people
abusing
it
and
I
think
it's
a
waste
of
money
to
put
money
into
someone
to
review
the
applications
and
to
hire
a
medical
professional
and
to
have
a
committee.
A
Thank
you
very
much
Linda
and
any
members.
The
Commission
have
questions
for
London
Commissioner,
cleeshay,
Thank,
You
chair.
Thank
you,
Miss
Paul,
for
your
for
your
questions
and
mr.
Scrimgeour
you
and
it's
related
to
miss
Paul's
comments.
You
said
that
the
appeals
process
was
no
we'd,
have
the
cost
contained
any
estimates
on
the
costs
for
the
the
medical
review
process?
I
know
the
report
says
given
budgets
but
based
on
an
experience
at
other
cities.
A
Our
estimate
is
that
we
would
be
costing
between
150
and
and
200
thousand
dollars
a
year
and
that's
on
a
pair
transport
budget
I
would
be
within
the
current
budget
of
2033
million
dollars.
Okay,
miss
Paul
you
you
mentioned.
You
mentioned
the
the
cost
and
absolutely
it's.
The
best
use
of
our
resources
are
important,
but
you
also
had
other
comments
on
the
service.
Did
you
attend
the
consultations?
A
Yes,
I
did
and
did
you
put
forth
your
recommendations?
Yes,
I
did
okay,
were
they
were
they
generally
received
or
what
were
your
recommendations
that
were
not
received
that
were
not
acted
on
well,
my
recommendation
is
that
we
don't
have
a
review
process.
Okay-
and
this
is
because
of
the
cost-
yes
well-
they
didn't
mention
that
it
was
coming
out
of
the
budget
at
that
time.
Yep.
A
At
that
time
there
wasn't.
There
wasn't
a
decision,
because
there
was
so
much
range
in
opinions
from
customers,
people
who
were
worried
that
if
it
was
opened
up
that
you
could
make
a
booking
three
five,
seven
days
ahead
of
time,
that
there
might
be
no
capacity
left
for
people
who
needed
to
make
a
trip
the
next
day
and.
B
So
it
didn't
seem
to
be
through
a
consultation
process,
a
cohesion
of
opinion
and
is
miss
Paula.
You
am
and
I
have
the
terms
in
French
here
in
the
report.
A
ad
hoc,
client
of
or
Europe
do
you
have
a
regular
booking?
I
have
a
regular
booking
once
a
month
which
is
tomorrow
and
I
also
take
ad
hoc
tips,
ad
hoc
nerves,
okay,
thank
you.
Thank
You.
B
We
actually
said
that
we
should
be
looking
at
it
and
to
get
done
what
we
can
get
done
now,
and
that
is
a
much
more
difficult
issue
and
we're
looking
perhaps
going
on
online
bookings
and
various
other
things,
and
we
wanted
to
do
it
all
together,
so
it
hasn't
been
forgotten.
I
just
want
you
to
know
that
and
it
will
be
being
looked
at,
I'm,
not
sure
exactly
the
timing,
but
it's
not
only
a
long
time
it
within
a
year.
So
we
should
have
some
more
recommendations
coming
forward
on
that.
B
So
it
is
really
hard
and
I
actually
know
of
people
who
abuse
a
system.
So
there
is
a
need
for
having
some
things,
it's
very
handy,
to
have
at
door
to
door
if
you
can
get
it
yeah
I
wouldn't
mind
it.
Sometimes
Thank
You
counselor,
our
Commissioner
crew,
Thank
You
mr.
chair,
thank
you
for
your
presentation,
certainly
I'm.
You
know
listening
carefully
to
your
comments
as
councillor
Wilkinson
just
mentioned.
I
do
wish
that
every
single
user
had
that
that
positive
attitude
of
don't
you
think
I
would
use
conventional
if
I
could.
B
But
I
would
like
to
follow
up
with
one
question
for
mr.
Scrimgeour
about
your
comments
about
the
eligibility
criteria,
and
that
is
that
now
the
process
will
be
an
initial
review,
I'm
wondering
if
the
in-person
follow-up
will
universally
be
required,
where,
if
there
will
be
some
situations
where
the
applicants
application
on
paper
together
with
the
supporting
medical
documentation
such
as
miss
pals
may
be,
may
simply
be
sufficient
for
us
to
conclude
on
that
basis,
without
the
need
for
a
review
by
a
health
practitioner.
B
Mr.
chair,
yes,
that's
what
we
expect
will
happen.
We
expect
that
most
most
applications
when
the
information
comes
in
from
the
person
applying
plus
their
medical
professional,
with
the
assistance
of
the
the
healthcare
professional
working
for
us.
We
expect
that
that
application
will
give
enough
information
to
be
able
to
make
a
determination
one
way
or
the
other.
It's
only
it's
in
those
rare
cases
where
there's
a
question
that
an
in-person
assessment
would
be
valuable
I.
B
You
know,
I
hope
that
that
provides
a
small
measure
of
assurance
that,
if
you
are,
your
health
practitioners
are
aware
of
the
uniqueness
of
the
condition
that
you're
experiencing,
that
that
documentation
should
be
sufficient
and
that
you're
not
going
to
be
triaged
out.
Thank
you
very
much.
I
think
you
are,
commissioner.
B
Part
of
you,
sir,
is
it
to
Linda,
okay,
Thank
You
Linda,
for
your
presentation.
Very
short
to
stay.
Is
that
the
reason
why
slide
23
had
5,000
reviews,
as
opposed
to
the
15,000
clients
that
pear
transfer,
has
no
one
was
to
show
that
that
5,000
is
the
the
number
of
contacts
would
make
with
customers
each
year
to
do
a
three-year
rolling
renewal
of
all
applications,
I
think
you're
a
much
counselor.
The
next
remember
the
public
is
Bob
Brown
Bob.
Are
you
good
areas.
B
Mr.
Brown,
thank
you
for
coming
today.
You
have
five
minutes
and
you
can
begin
whenever
you
like
Catherine
Gardner,
will
give
me
a
hand
sure.
Yes,
if
you
don't
mind,
first
of
all,
number
one
I
do
applaud
the
the
council,
for
you
know,
opening
it
up.
You
know
to
people
I
think
that
should
have
been
done
every
years
and
years
ago
a
disability
is
a
disability
which
needs
to
your
accommodation,
so
I'm
happy
to
see
that
you
know
it
has
open
up,
for
you
know
for
clients.
Ii
do
need,
you
know,
accessible
transportation.
B
You
know
that
they're
normally
full.
If
you
try
and
get
on,
for
example,
in
ninety
five,
you
can
have
two
or
three
buses
go
by,
especially
at
that
you
know
rush
hours.
So
it's
not
like
you
just
go
on
and
get
on
any
bus
you're
going
to
be
there
maybe
an
hour
an
hour
and
a
half.
You
know
just
to
try
to
get
on
a
on
a
bus,
there's
other
bus
routes,
the
number
twelve
things
that
they're
always
full
and
it's
not
just
you
know
two
spots
for
wheelchairs.
This
is
also
for
you
know,
seniors.
B
B
It's
you
know
very
loaded
so
and
there's
a
number
of
it.
It's
unfair
to
say
that
the
donors
use
ample
capacity.
You
know
to
get
on
a
bus,
I've
been
on
buses
and
you
know
past
you
know
people
who've
been
sending
out
the
stops
and
and
not
have
been
able
to
get
on.
So
you
have
to
wait
another
at
least
ten
to
thirty
minutes,
or
you
know
whatever,
so
that
it
does
take
a
long
time.
Sometimes
so,
there's
not
that
you
can't
just
say:
okay,
para
Transpo,
your
you
know
your
you
have
access
to.
B
B
Yeah
I'm
gonna
talk
about
the
taxi,
or
so
the
eligibility
is
as
well
a
bit
too
going
to
different
events
like
this.
The
special
buses
will
see
coming
back
from
a
hockey
game
or
whatever
person's
you
know,
there's
a
dedicated
that
section
that
you
know
people
have
to
sit
in.
So
it's
on
the
other
side
of
the
building.
Where
the
you
know,
the
four
old
ones
and
you
know
different
buses
stop
so
that
elevator
is
normally.
You
know
you
know
plugged.
B
Basically,
you
know
getting
people
down
and
down
and
the
buses
only
they
only
wait.
15
minutes,
you
know
after
a
game,
for
example,
and
it's
just
one
example,
so
it
takes
longer
to
get
out
of
the
building
and
get
over
to
us.
You
know
a
special
events
bus.
You
know
that
does
the
general
public
which
they
exit
the
other
side
of
the
building
used
normally
so
there's,
there's
no
I
haven't
heard
any
no
discussion
or
comment
about.
You
know
those
kinds
of
issues.
B
Yeah
I'm
gonna
jump
to
the
the
taxi
coupon
program.
This
this
is
good,
but
you
know
the
the
taxis
have
been.
You
know
it
does
free
up
that.
You
know
a
lot
of
people
and
more
people
are
taking
advantage
of
it,
but
not
everybody
was
able
to
afford,
and
you
know
the
taxi.
You
know
coop,
you
know
to
bar
the
taxi
coupons
or
don't
even
have
a
credit
card
to
do
it
most.
Low-Income
people,
you
know
just
don't,
have
the
opportunity
for
that.
So
that's
just
a
no-brainer.
B
It's
a
yeah,
the
also
with
the
taxi
coupon
program.
It's
been
talked
about,
Susan
Jones.
It
does
suggested
to
me
that
after
the
uber
uber
would
be
putting
money
into
you
know
a
fund,
for
example,
and
it
would
go
into
accessible
transportation.
One
of
the
things
would
happen
would
be
that
you
know
they
might
decrease
from
60%
to
a
another
amount
to
subsidize
that
so,
if
you're
taking
you
know,
people
often
disqualifying
them.
For
you
know,
paratransit
use
which
you
need.
B
You
know
have
their
registration
number
you
would
not
qualify
to
be
able
to
take
a
you
know,
use
a
taxi.
You
know
coupon
program,
you
know
because
of
the
you
know
the
issue
about
uber,
so
there's
there
will
be
an
issue
about
that
in
the
coming
months.
I
was
going
to
do
the
I
just
just
one
moment.
Please.
B
Yep,
oh
the
the
assessments
to
lab
just
wanted
to
do
well,
Bob
I've!
Let
you
go
over,
but
about
twenty
seconds.
If
so,
do
you
just
wrap
it
up?
That'd
be
great
III,
just
wanna
you
could
do
that.
Oh
just
one
last
thing
is
play
I
want
to
make.
Is
one
of
the
buses
don't
go
into
places
like
an
industrial
park,
so
it's
one
or
two
a
day.
There's
no
sidewalks,
there's
no,
there's
no
curb
cuts
and
in
fact,
to
get
on
to
them.
So
the
conventional
bus
system
is
not.
B
You
know
completely
accessible
like
that,
I've
been
into
industrial
parks.
You
know
I
had
to
go
in,
for
you
know,
medical,
you
know,
dental
appointments
and
there's
just
there
is
just
no
conventional
service
that
I
didn't
find
that
out
until
I
was
there
of
course.
Thank
you
very
much
thanks
very
much
for
your
presentation.
I
didn't
believe
that
Mister
Scrimgeour
did
mention
that
one
of
the
elements
of
conditionality
might
be
the
location
or
origination
origin
of
your
of
your
trip
and
taking
into
account
sidewalks
and
construction
and
those
types
of
issues
that
you
just
mentioned.
B
I
believe
councilor
durog
law
has
a
question
yeah,
it's
just
a
quick
fault.
Mr.
chair,
thank
you
and
possibly
a
question
of
staff.
Depending
on
the
answer
that
I
get
from
validation.
You
talked
about
special
events
and
and
hockey
and
what-have-you,
and
that
15
minutes
isn't
isn't
enough
time
for
everybody
to
get
to
the
bus.
Can
you
give
us
a
sense
of
what
you
think
a
reasonable
period
of
time
after
a
game
or
after
special
that
would
be
before
the
buses
do?
B
B
Yeah
and
depends
on
its
because
it's
just
what
the
mobility
device
your
you're,
using
because
some
people
move
slower
than
others,
but
you
know
it
can
by
the
time
you
walk
around
to
the
buses
relative.
It
could
be
an
hour.
Probably
you
know,
and
so
you
know,
people
that
have
successfully
got
to
the
game
but
have
enabled
it
or
the
event
haven't
been
able
to
get
home
on
para
I.
Just
don't
I,
just
don't
shakes
out
when
I
go
I
know
I'm,
not
gonna
make
the
bus.
B
B
Okay,
just
a
quick
segue
to
staff
that
seems
to
me
like
it
could
be,
could
be
a
fix
depending
on
time,
and
is
that
it's
not
something
that
you
can
look
at
or
is
when
you
looked
at
it
and
decided
that
15
is
the
is
the
is
the
cap?
And
you
can't
go
beyond
that.
Mr.
chair,
what
I'm
hearing
is
the
customers
having
a
challenge?
Getting
to
the
service,
we
staged
all
our
para
buses
at
every
event
strategically
and
we
work
with
the
event
organizers
happy
to
have
mr.
B
charter
go
back
and
talk
to
the
sentence
organization
to
talk
about
if
they
could
do
the
logistics
chain
inside
the
arena
better
for
accessible
customers.
I
said
I,
understood
Bob.
Your
concern
was
getting
to
the
400
series
of
regular
conventional
buses
that
not
an
issue
accessing
para
buses
at
the
arena.
Okay
same
applies,
we
do
staging
there
and
we
do
adjustments
as
needed.
So
I
don't
happy
to
hear
that.
B
Have
that
conversation
and
and
and
maybe
you
can
have
it
and
at
some
way
to
point,
get
back
to
a
commission,
tell
you
how
to
tell
us
how
those
discussions
have
gone.
Thank
you.
Thank
you.
A
much
high
councilor
I
see
no
further
questions.
Oh,
commissioner
Burke
go
ahead,
I
think
sure
for
the
staff
actually
I
thought.
That
was
a
good
point.
You
brought
up
for
the
regular
buses
and
the
positions
at
the
front,
because
I've
often
I
ride
the
12
quite
a
bit
and
I've
often
wondered
for
the
OC
staff.
B
B
Yes,
mr.
chair
and
we
train
our
operators
to
be
actively
managing
that
front
of
the
bus
and
they
do
a
good
job
in
trying
to
accommodate
all
our
customers
needs.
So
one
of
the
first
things
I
views
is
they
use
the
PA
system
and
asking
customers
in
the
back
and
that
they
do
that
those
seats
are
occupied.
B
There
may
be
situations
where
they
would
ask
customers
to
vacate
those
spots
that
allow
for
a
customer
in
the
wheelchair
to
be
able
to
use
that
and
in
those
unlikely
circumstances,
where
we're
unable
to
accommodate
someone
on
the
bus.
They
also
have
access
to
contact
our
control
center,
and
that's
that
time,
where
we
can,
you
know
we
can
dispatch
another
bus
or
a
vehicle
to
be
able
to
assist
that
customer.
So
our
operators
do
actively
manage
that
the
front
of
the
bus
for
customers
that
need
those
priority
seats
thanks.
B
B
You
know
the
drill
we're
starting
to
tell
whatever
like.
Thank
you
very
much
I'm
an
echo
remember.
Our
concern
is
that
both
Bob
Brown
and
Linda
Paul
have
brought
up
there.
It
goes
through
the
expanding
of
the
eligibility
are
really
happy
that
poor
people
are
going
to
be
eligible.
However,
if
I'm
not
mistaken,
our
former
fleet
of
power
bands
with
91
will
report
on
soon
82.
That's
nine
nine
buses
missing,
so
I
wonder
how
we're
going
to
expand
service
with
less
vehicles.
B
There's
a
number
of
places
like
you
look
at
Main,
Street
construction,
but
bus
stops
have
been
moved
onto
this
on
to
the
street
level.
Anybody
trying
to
get
on
with
a
wheelchair,
the
ramp
is
too
steep.
There's
too
dangerous.
We
can't
access
a
bus
or
construction
areas.
All
construction
areas
should
have
been
with
our
portable.
Our
platforms
for
the
accessibility
goes
to
the
a
medical
doctor
or
professional
reviewing
my
doctor's
comments.
I
think
that's
inappropriate.
B
As
long
as
I
questioned
my
doctor
and
my
doctor
moves
me
the
best
so
to
have
somebody
else
question
my
eligibility
for
a
pouch
as
well
I'm
users,
each
or
as
much
as
I
can.
But
there
are
some
times
when
I
can't
I
have
a
service
dog
I
left
Henderson,
because
I
have
a
stand
by
the
small
I,
didn't
let
let's
go
away.
I
can't
take
a
little
far
away
in
the
wintertime
I
lose
power
transport
because
I
can't
take
a
road
or
freezing
cold
I
can't
take
a
motor
in
layers,
30
degree
weather
either.
B
Process
says
that
there
are
hairs
and
there's
a
process
that
they'll
go
30
days.
I
fear
that
if
someone
replies
to
a
power
transfer-
and
the
third
doctor
has
approved
application,
but
even
during
the
process
about
appearing
that,
they
should
be
provided
service.
So
they
have
critical
appointments
that
need
to
be
I.
Tell
it
to
and
I
say
that
you
don't
go.
B
B
Just
talked
on
the
cancellation
I
was
out
standby
for
this
way.
I
didn't
find
out
until
five
o'clock
last
night
that
I
could
get
on
today.
So
if
I
call
back
at
5:30
when
I
got
home,
I
said
well,
I
no
longer
need
that
shirt
because
I
didn't
know
whether
I
was
going
to
get
it
or
not.
I'm
right
down
as
a
rate
cancellation,
I
think
there.
If
somebody
is,
has
not
been
using
the
service
or
for
12
months
that
there
should
be
reviewed.
Maybe
they've
passed
away.
B
Also
I
think
your
concerns
about
people
who
may
be
cancelling
a
lot
I
think
exactly.
The
process
you've
outlined
is
effectively
what
OSHA
transpose
staff
are
recommending.
We
do
through
this
process
and
have
an
escalation
or
progressive
discipline
process,
so
to
speak,
to
discourage
that
kind
of
behavior.
Mr.
charter,
could
you
touch
on
the
van
capacity
question
that
Katherine
raised?
Yes,
mr.
chair
at
the
time
of
a
vehicle
placement,
we
had
89
of
the
shuttle
vans,
who
was
down
from
the
previous
91.
B
We
have
lost
two
to
older
age
and
just
when
I
not
cost
feasible,
to
keep
maintaining
them
we're
now
operating
with
a
fleet
of
82
in
advance.
But,
as
you
know,
the
air
transport
service
delivery
model
is
a
combination
of
contracted
taxis
as
well
as
our
own
dog
grade
maintained,
mini
buses.
So
there's
been
no
decreasing
in
the
number
of
trips
that
we
would
provide
were
actually
banette
we're
actually
on
track
this
year
to
provide
more
we've.
Here
today
we
provided
close
to
10,000
more
trips.
B
So
it's
the
fact
that
we
have
that
combination
of
contracted
taxi
service,
as
well
as
internal
van
service
that
were
able
to
augment
the
demand
on
one
side
or
augments
upon
one
side
well,
whereas
the
other
side
might
have
that
reduce
slightly.
Thank
you
very
much.
Kelso
Wilkinson
we've
got
a
question
perfect
I
Commissioner
Miller,
just
to
follow
up
on
that,
because
that's
a
question
that
I
have
also
heard
mr.
chair
through
you
and
during
this.
This
added
capacity
that
we're
talking
about
through
the
through
the
the
supplementing
of
taxis
to
the
traditional
service.
B
Mr.
Chadha,
no
we've
heard
no
complaints
from
the
Union
or
operating
staff
with
regards
to
their
workload
or
their
hours.
Work
I
mean,
as
you
know,
our
operators
need
to
follow.
All
legislative
requirements
includes
the
hours
of
service
legislation
which
outlines
maximum
driving
time
rest
time
and
then
on
duty
time.
B
So
there's
been
no
changes
as
a
result
of
the
the
mix
of
our
bus
fleet
and
the
contracted
taxis
been
no
changes
with
our
operators
or
scheduled
hours
of
work
and
any
complaints
that
we
receive
in
our
union
or
from
stuff
I'm
glad
to
hear
that
just
a
quick
question
about
the
appeal
process
and
they
and
mr.
Gardner's
request
that
during
the
pill
process-
and
this
is
something
that
I
just
need
clarification
on
myself-
the
the
service
wouldn't
be
restricted.
B
During
that
appeal
process,
they
would
have
complete
access
and
and
ability
to
use
paragraphs
book
to
get
to
any
sort
of
appeal
process.
Correct!
That's
right!
Mr.
chair
perfect,
thank
you.
Thank
you.
Mr.
chair.
Thanks
for
much
reading
the
questions
say:
none
Oh
does
the
same
provision
apply
during
the
for
the
to
attend
the
the
initial
review
when
they
for
for
a
new
client.
B
If
the
review
is
not
at
the
home
like
in
is
Gardner
suggestion.
Yes,
if
an
in-person
assessment
is
required
and
if
it's
not
done
where
the
person
is,
then
we
arrange
for
the
transportation
to
that
it
would
not
be
restricted.
That's
right!
Okay!
Thank
you.
Thank
you
very
much,
Thank
You
Katherine
for
coming
by
our
next
speaker
is
Heather
stetcher.
B
Thanks
ever
thanks
for
coming
today,
Heather
and,
as
you
know,
your
five
minutes.
Thank
you
very
much.
Chairman
councilors
commissioners
I
want
to
associate
myself
with
many
of
the
comments
that
have
made,
but
by
the
previous
presenters,
the
person
who
knows
the
medical
condition
and
therefore
the
need
to
take
care
of
each
individual
person
is
their
medical,
professional
and
themselves.
B
B
Some
of
us
have
multiple
disabilities.
Mine,
as
most
of
you
know,
includes
a
severe
hearing.
Loss.
I
cannot
tell
you
how
many
times
operating
with
City
of
Ottawa
organizations
or
organizations
and
agencies
in
this
city.
Where
I
have
said.
You
cannot
call
me
because
I
have
a
cell
phone,
but
I
don't
answer
phone
calls,
because
I
won't
understand
what
you're
saying
so
it
would
be
useless
and
they
have
continued
to
call.
We
have
been
told
every
three
years:
OSI
transfer
will
contact
the
users.
B
B
That
would
do
two
things.
It
would
allow
those
of
us
who
have
severe
hearing
loss
to
be
able
to
register
our
rides
when
we
need
to
without,
depending
on
another
person,
we
should
be
allowed
to
be
as
independent
as
anybody
else
can
be,
and
that's
one
of
those
things
that
would
help
our
independence.
And
the
second
point
is:
it
would
help
us
as
regards
cancellations.
I
may
decide
because
I'm
not
feeling
so
much
pain
the
night
before
my
regular
ride
that
I
just
can't
face
getting
up
at
7:00.
B
On
Sunday
morning
and
I
may
decide
that
at
8
o'clock
the
night
before
or
not
o'clock
the
night
before,
but
I'm
not
gonna,
go
to
a
friend
next
door
and
say:
can
you
make
this
phone
call
for
me
that
made
okay
all
right
o'clock
at
night?
That's
not
fair
to
them,
and
it's
not
fair
to
me
to
ask
me
to
do
that,
and
the
only
way
to
stop
that
is
to
have
an
online
booking
system
so
that
I
can
go
in
and
say
no
I.
Don't
need
that
right!
B
B
B
That
should
not
be
a
hard
thing
to
do,
and
so
I
think
the
point
you
make
a
very
valid
and
it
it's
going
to
take
a
little
bit
more
time.
But
we've
got
a
long
way
already
and
we
haven't
stopped
I
appreciate
that
very
much
thanks
very
much
councillor
mr.
McCarney
routine.
Is
there
any
additional
information
you'd
like
to
provide
earlier
mr.
chair
I,
think
it
can
show
well
consumed
now
described
it
perfectly.
We
are
considering
online
as
part
of
all
the
others,
things
that
we're
doing
in
the
meantime.
B
B
B
B
chair,
the
current
appeal
process
is
that
if
the
customer
asks
for
that
review,
a
second
staff
member
looks
at
the
information
that's
been
provided
by
the
applicant
and
by
his
or
her
medical
professional
and
does
a
review
of
what
the
first
staff
review
was
and
that
at
that
point
that's
that's
the
end
of
the
process
today.
So
there's
no
further
appeal:
there's
no
further
video
today
or
a
second
staff
review.
B
So
what
we're
recommending
here
is
that
there
be
a
defined
appeal
process
if,
if
staff
have
said
no
twice
that
the
customer
can
can
engage
this
eligibility
appeals
panel-
and
this
is
the
this
new
process-
includes
a
medical
doctor.
It
includes
a
medical
professional
appointed
by
the
medical
officer
officer
of
Health.
Thank
you.
Thank
you.
Thank
you.
So
much
Kelsey.
B
There
are
no
other
public
delegations
and
so
we're
going
to
move
to
questions
or
debate
before
there
has
been
some
questions
today
and
and
some
speculation,
the
media
as
to
how
this
will
be
funded,
and
so
mr.
Mahoney,
if
you
expand
on
the
dollars
and
cents
a
little
bit,
that
would
be
quite
helpful
before
we
begin.
Certainly
yeah
Thank
You,
mr.
chair
and
I
want
to
put
the
members
of
the
Commission's
mind
at
ease
and
the
public
and
our
customers.
We
do
have
a
good
strategy
on
how
to
fund
all
this.
B
The
first
thing
we
did
is
we
practically
renegotiated
a
very
aggressive
contract
with
our
taxi
provider,
logistics
and,
let's
give
them
full
credit.
They
stepped
up
and
we
drove
a
cost
that
we
paid
to
them
and
down
significantly
that's
generating
thousands
of
trips
a
year
that
is
increased
capacity,
so
there's
a
monetary
bucket
associated
with
that,
and
we
can
translate
that
into
more
trips
for
our
customers
and
offset
some
the
costs
that
we're
talking
about
in
this
report.
That's
issue
number
one.
The
other
thing
we
did
is
increase
capacity
in
the
minivan.
B
That
was
a
strategic
move
to
make
sure
that
we
increased
capacity,
so
we
can
fit
more
people
on
that.
One
of
the
things
you
have
to
do
when
you're
deploying
those
taxis
and
the
minivans
is
to
have
a
very
good
dispatch
system
and
we've
had
we
have
an
integrated
dispatch
system
with
muda,
optimization
and
so
forth,
built
into
that,
so
that
we're
optimizing
all
our
trips
are
were
carrying
the
maximum
amount
of
people
and
addressing
issues
such
as
wait
times
and
things
they
found.
So
the
technology,
both
the
the
scheduling
and
the
new
fare
collection.
B
So
from
our
perspective,
it's
a
balanced
approach,
affordability,
increase
capacity,
modernize
the
service
and
make
sure
that
it's
safe
and
reliable
Thank
You
mr.
chair
mr.
Quinn
and
I
forgot
to
thank
the
members
of
the
sponsors
group
for
the
route
that
they
put
in,
or
they
asked
you
you
have
for
say
on
this.
In
addition
to
our
staff,
counselor
calculate
we
will
consider
Commissioner
Milner.
So
thank
you
very
much
for
your
efforts
in
that
council.
I
had
some
questions,
I
think
was
chair.
So
first
one
is
is
directed
to
mr.
charter.
B
We
had
had
some
communications
over
the
last
few
days
about
the
report
and
one
of
the
things
that
we
were
able
to
share
with
me,
which
I
found
helpful,
as
you
indicated
that
there
were
a
number
of
initiatives
that
that
OSI
was
currently
working
on
which
the
whole
was
would
answer
the
concerns
or
some
of
the
concerns,
at
least
around
the
advanced
booking
system.
I.
B
Have
that
information,
the
rest
of
the
people
around
the
choir
or
shoe
I'm,
not
sure
how
that
maybe
you
could
share
what
those
initiatives
are
and
some
of
the
timelines
associated
with
them.
Yes,
mr.
chair
presently
stopper,
as
mr.
Springer
indicated,
we
at
the
testing
phase
with
some
of
our
customers,
as
opposed
to
our
electronic
fair
payment
solution
that
solution
there
that
will
provide
customers.
D
The
ability
to
look
at
online
booking
and
then
even
possibly
down
the
road
looking
at
advanced
booking
as
as
councillor
Wilkinson
indicated.
We
also
as
well
have
an
interactive
voice
response
line,
IVR
line
which
allows
customers
to
avoid
going
through
a
queue
if
they
need
to
cancel
the
trip-
and
you
know,
provides
customers
of
that
additional
flexibility
other
than
that
were
also
working
on.
You
know,
as
mr.
franconi
indicated,
the
scheduling
practices
to
ensure
that
we
provide
as
many
trips
as
possible
and
optimize
each
trip.
D
The
powerplay
solution,
we're
looking
at
for
the
electronic
fare
payment
solution,
we're
looking
at
later
this
year
and
then
we'd
be
looking
forward.
We'd
be
looking
to
put
a
timeline
associated
with
the
advanced
online
booking
in
sometime
in
2017.
Okay,
thanks
for
that
now
to
the
to
the
new
approval
system.
If
you
will
a
review
system,
they
have
a
couple
questions
around
that.
So
one
of
the
one
of
the
delegations
said
the
rationale
behind.
That
is
because
there
was
a
belief
the
people
are
abusing
the
system.
D
Is
that
the
only
driver
behind
this
review
process
and
if
it
is
a
problem,
how
big
of
a
problem
is
it
you
know,
and
frankly,
I'm
getting
concerned
with
the
the
buildup
of
momentum,
because
I've
heard
in
the
media
also
this
morning
was
that
this
report
is
about
tagging
abuse?
It's
not
about
that.
It's
about
doing,
what's
right
for
the
customers
and
what's
right
for
for
City
Council
in
terms
of
obligation
to
deliver
services.
For
you,
the
I
will
say
this
I've
agreed
with
just
about
every
speaker
and
what
they
brought
forward.
D
That's
why
we
went
to
the
medical
health
officer,
for
example,
to
say
we
didn't.
We
didn't
specify
in
this
report
what
type
of
a
doctor
we're
going
to
be
acquiring
for
exactly
the
first
speakers
comment,
and
this
is
not
about
putting
customers
on
the
spot.
It's
about
a
building
that
Google
system,
that's
good
for
them.
That's
rationale
that
gets
them
into
the
system
and
as
counselor
Uche
talked
about
in
terms
of
how
you
get
in
and
how
you
stay
in
and
so
forth,
but
also
has
the
appropriate
discussions.
D
Is
your
abuse
and
power
like
any
system
there?
Always
is,
but
it's
not
the
majority
people
it's
far
from
that
as
we
know,
and
it's
that
balanced
approach
of,
if
you
can
use
conventional
use
conventional.
If
you
need
para
your
going
to
use
para
para
and
there's
a
process
to
go
into
that,
what
I
don't
want
when
I
found
out
that
our
staff
have
to
look
at
medical
forms,
we're
not
doctors,
we
don't
have
that
expertise.
D
We
can't
have
the
appropriate
discussion
and
I'm
not
prepared
to
put
staff
or
the
customer
in
a
spot
where
we're
challenging
them
on
things
that
were
not
qualified
to
do.
As
we
know,
no
disabilities
aren't
obvious
to
everyone
and
you
need
to
be
a
licensed
practitioner
in
the
appropriate
field.
So
I
agree
with
many
many
comments.
Is
there
some
abuse,
yes
and
we'll
deal
with
it
appropriately
and
in
a
professional
and
caring
manner?
So
so
to
follow
up
on
that?
You
know.
Some
of
the
delegations
talked
about
I.
D
Think
one
of
the
delegation
said
you
know:
I
have
a
medical
condition
that
even
some
doctors
don't
know
about.
So
how
are
you
determining
who
your
consultant
or
who
your
outside
provider
is
going
to
be
and
making
sure
that
he
or
she
or
they
I,
guess,
depending
on
the
complexity,
will
have
all
the
right
skill
set
to
be
able
to
deal
with
some
of
those
conditions?
That
may
not
be
very
common.
That's
why
they,
medical
health
officer
or
their
designate
will
be
assisting
us.
We'll
ask
them
to
assist
us
with.
D
What's
the
right
question
and
make
recommendations
in
terms
of
that,
and
if
there's
only
one
doctor
in
Ottawa
that
can
deal
with
that,
then
we
will
we'll
work
with
the
customer
on
that.
Okay,
thank
you.
What
and
a
further
follow-up
in
that
area,
so
one
of
the
one
of
the
issues
that
a
resident
raised
for
me
is
sort
of
the
the
the
disability
conditions
that
that
may
not
be
apparent
on
the
face
that
what
they
raised
was
a
bi
or
acquired
brain
injury
which
is
as
they
described
it,
an
invisible
physical
disability.
D
So
their
concern
was
that
the
system
has
proposed
doesn't
seem
to
talk
about
particular
conditions.
It's
quite
wide
open
and
they
they
wanted.
Some
assurances
that
people
suffering
and
in
this
particular
case
from
from
ABI
that
they
wouldn't
somehow
fall
through
the
cracks,
if
that
would
be
a
condition
that
that
the
power
would
still
consider
and
take
into
account
in
determining
who
shouldn't
shouldn't
get
service.
D
D
Okay,
that
look
like
he
was
going
for
the
button,
no
okay,
the
the
other
question
he
had,
which
was
raised
by
another
resident
that
has
read
through
the
report,
was
why
medical
appointments
weren't
given
a
priority
in
terms
of
the
booking
system,
the
rationale
being
that
if
you
have
a
medical
condition,
you've
got
to
get
to
your
doctor.
So
why?
Why
wasn't
that
sort
of
situation
given
a
priority
over
going
to
a
baseball
game?
For
example?
Mr.
D
D
I'm
sorry,
but
I'm
just
getting
a
piece
of
information.
There
was
only
57%
of
the
people
who
participated
so
I
didn't
hear
how
well
47
percent
of
the
people
who
participated
in
the
consultation
thought
that
there
should
be
priorities.
There's
a
wide,
as
I
said,
a
wide,
a
wide
range
of
opinion
on
this.
Okay.
D
Where
there's
not
where
there
wasn't
a
coalescence
of
opinion,
where
there
wasn't
a
strong
direction
from
being
able
to
provide
the
service,
we
took
the
cautious
approach
of
not
making
recommendations
for
change.
It's
just
one
last
question
for
mr.
Mahoney
and
I
know
he's
not
gonna
like
it,
because
he
doesn't
like
deer
pinned
down
on
on
time
wines,
but
can
and
I
appreciate.
Why?
But
can
you
give
us
some
sense
as
to
when
we
might
hear
back
from
you
on
the
advance
or
online
booking
system
proposal?
D
As
you
know,
we've
been
landing
a
lot
of
complex
reports.
Staff
need
to
pause.
We
need
to
land
a
pair
of
a
component
well,
so
we
don't
have
any
issues
out
in
the
field
and
then
we'll
look
at
it
in
the
context
of
2017
in
terms
of
our
work
planning
there
and
then
I'll
have
a
better
sense,
I'm
happy
to
loop
back
with
you
councillor
chance,
then,
okay,
thank
you.
D
You're
much
counselor
I
can
sure
crew
Thank
You
mr.
chair
just
a
very
quick
comments
really
rather
than
questions.
First
of
all,
I'd
also
like
to
thank
the
working
group
for
the
work
that
they
put
on.
This
I
have
found
that
the
model
of
using
working
groups
to
examine
the
issues
in
detail
makes
for
a
much
more
efficient
presentation
here.
D
In
addition,
I
would
like
to
certainly
applaud
the
expansion
to
all
of
those
that
are
unable
to
access
conventional
service.
I.
Think
that
often
the
closer
we
come
to
getting
it
right
in
a
staff
report
for
less
people
that
are
out
there
are
wanting
to
make
public
delegations.
But
one
thing
that
we
did
hear
universally
this
morning
from
all
four
of
the
speakers
that
likely
would
qualify
on
the
basis
of
physically
being
able
to
physically,
be
and
unable
to
access
conventional
service
is
that
they
all
supported
this
expansion.
D
So
we
had
a
group
of
the
very
users
that
might
have
been
affected
by
the
concern
of
where's.
The
capacity
gonna
come
from
all
being
supportive
of
that
expansion,
and
that's
very
significant
to
me.
The
last
thing
that
I
just
like
to
comment
on
is
picking
up
on
the
comments
that
mr.
man
Kony
made.
I
am
not
sensing
from
this
that
we
are
setting
up
a
process
of
second-guessing
individuals.
Doctors
I
specifically
asked
the
question.
It
was
advised
that
in
many
cases,
people
will
be
accepted
based
on
the
on
paper
assessment.
D
D
Beyond
that,
it
seems
to
me
that
what
we're
doing
is
introducing
an
appeal
process
where
none
existed
before,
because
the
cost
of
judicial
review
would
have
been
prohibitive
to
the
user
likely
to
the
user,
who
was
declined,
and
now
we
also
get
a
much
more
efficient
cost
efficient
system
for
the
city
as
well.
If,
over
the
course
of
the
next
four
or
five
years,
we
avoid
even
one
judicial
review
that
has
to
go
before
the
Superior
Court.
D
D
Thank
you
very
much
Joe
and
thank
you
very
much
for
the
opportunity
to
serve
on
the
working
group.
It
was
a
good
learning
learning
for
me
and
I
was
really
hurt
by
the
particular
generosity
with
which
staff
approached
what
was
a
very
rich
consultation
process
and
then
the
the
recommendations
that
are
coming
forward
today,
I
do
have
that.
One
very
brief
question,
obviously
I'm
very
pleased
with
the
expansion
of
the
eligibility
to
include
those
with
cognitive
difficulties.
How
do
we
get
the
word
out?
D
That
would
presumably
be
hundreds
of
potential
new
users
for
pero
transpo
who
will
benefit
from
this
decision.
However,
the
word
get
out
to
the
to
the
medical
and
the
the
community
to
know
that
that
eligibility
is
now
open,
we'll
go
back
to
the
the
groups
that
we've
consulted
with
we've
got
a
really
good
relationship
with
them
all
I'm
will
alone
for
me,
I'm
looking
forward
to
it.
Thank
you,
I
think
you
counsellor
Commissioner
Milner
Thank
You
mr.
chair.
Once
again,
both
the
my
colleagues
on
either
side
of
me
is
stolen.
D
The
majority
of
my
comments
so
I'll
keep
them
brief.
First
of
all,
I'd
like
to
thank
councilor
labour,
councillor
caucus
and
councillor
Wilkinson
for
their
hard
work
on
this
subcommittee,
as
well
as
staff,
a
special
thank
you
to
each
of
you
for
your
hard
work
and
entertaining
our
endless
questions
during
that
consultation
period.
As
specifically
when
we
were
going
over
this
survey
question
by
question.
D
You
know,
since
taking
the
seat
at
this
Commission
table
for
the
first
time,
there's
been
a
number
of
recurring
themes
that
have
arisen
and
one
of
those
has
been
para
transport
and
increasing
the
service
availability,
the
service
level
and
and
its
effectiveness
over
the
course
and
I
believe
that
today,
we've
taken
a
big
step
forward
in
doing
that,
I
want
to
just
end.
My
comments
by
thanking
every
and
in
South
specifically
makes
mr.
Jeff
Thank
You
Commissioner
Milner
councillor
Nussbaum
Thank
You
chair,
and
thank
you
to
staff
report.
Just
a
very
quick
question.
D
I
was
encouraged
to
hear
that
from
a
budget
point
of
view,
there
isn't
anticipated
to
be
any
issues
with
the
changes
to
the
eligibility
requirements.
I'm
just
curious:
if
for
planning
purposes,
what
your
projections
are
for
the
increased
use
whenever
the
rollout
happens,
I
see
if
right
now
got
around
13,000
individual
customers
and
roughly
800,000
customer
trips.
What's
for
planning
purposes,
the
anticipated
increase
say
for
2017
or
2018
Thank
You
mr.
D
chair,
one
of
the
uncertainties
of
expanding
the
eligibility
into
any
area
is
the
lack
of
certainty
of
how
many
people
would
be
would
would
a
be
eligible.
B
would
choose
to
apply
and
and
then
see
how
many
of
them
would
choose
to
travel.
We
know
that
there
there's
a
between
two
thousand
six
thousand
people
in
the
city
who
could
have
eligibility
because
of
just
applying
the
the
percentage
of
of
mental
health
or
or
developmental
disability
in
the
population
to
the
population
of
Ottawa.
D
D
E
Thank
You
mr.
chair
I'd,
like
to
thank
all
the
people
in
the
community
that
participated
in
his
program
that
what
they've
seen
forward
is
actually
a
result
of
hundreds
of
people
being
involved
and
the
ones
that
came
out
today
particularly
appreciate
your
doing
that
and
adding
a
few
more
issues
at
clarifications.
In
some
cases
of
how
we're
going
to
continue
on
this
because
it
I
think
one
of
the
things
is
that
it
is
almost
a
continuum
with
power
transfer.
F
Things
mr.
chair
I,
think
that
all
of
us
can
see
is
that
the
extensive
public
participation
that
was
done
in
this
case
shows
how
important
it
is
to
do
that
and
I
was
recently
at
a
Technology
meeting
about
the
few
cities
of
the
future,
and
what
they're
saying
is
that
things
are
changing
so
much
that
more
and
more
things
are
going
to
come
from
the
bottom
up
than
the
top
down.
F
This
is
a
bottom-up
approach
that
was
used
here
and
I
think
it
can
be
used
to,
hopefully
will
be
adopted
by
other
departments
when
they're
dealing
with
issues,
because
it
does
mean
that
you
get
take
some
time.
It
takes
a
lot
of
effort,
but
in
the
end
you
get
a
better
product
and
I
think
the
OC
Transpo
staff
who
worked
on
this
put
a
huge
amounts
of
time
and
effort
into
it.
F
But
I
do
think
that
we
need
to
move
us
as
quickly
as
we
can
within
the
technology,
part
of
it
to
get
the
online
booking,
because
I
think
that's
the
next
step
to
go
forward
and
that
we
need
to
be
continually
evaluating
as
a
new
system
comes
into
place,
because
any
system
requires
tweaking
along
the
way
and
that
needs
to
get
done.
And
the
MOOC
transport
has
been
pretty
good
at
doing
tweaking.
F
We've
seen
that
with
all
the
construction
going
on
lately,
particularly
which
hasn't
helped
I'm
sure
in
down
the
dealings
so
really
and
why
to
say
I'm
very
pleased
with
this
report.
I
know
it's
only
the
first
May
first
based
major
step
forward.
There
will
be
others
that
we
will
have
to
deal
some
time
with
the
rule,
transfer
issues
and
and
others
that
are
there,
but
I
think
that
the
process
we're
using
as
one
we
should
continue
to
fall.
Thank
You
mr.
chair.
Thank
you
very
much,
counselor
counselor
caucus.
F
Thank
you
very
much.
Jaron.
There's
a
lot
of
thank-yous
this
morning
and
I
also
want
to
have
my
thank
you
to
staff
and
all
the
participants
that
were
involved
in
the
consultation
process
over
the
past
year.
One
of
the
things
that
came
up
during
our
working
groups
was
the
implementation
aspect.
I
know
you
had
I
think
your
last
slide
about
timelines
and
implementation,
because
this
is
a
pretty
massive
undertaking
in
terms
of
moving
into
that.
F
Can
you
walk
me
through
those
green
checks
and
what
exactly
we'll
be
doing
over
the
next
year
to
q1
in
2017
or
q2
and
2017,
and
how
that
would
be
rolled
out
and
implemented
with
some
more
details
on
that
chart
thanks
mr.
chair,
so
the
first
things
that
we
would
be
able
to
do
later
this
year
would
be
making
the
confirming
our
rules
for
the
service
delivery.
F
We
expect
to
have
the
the
late
trip
cancellation
and
the
no-show
procedures
developed
in
place
and
getting
in
touch
with
customers
who
who
have
been
cancelling
late
or
being
no-shows
and
and
finding
out
more
from
them.
What
the
reason
is
and
entering
into
a
dialogue
with
them
as
to
how
they
can
reduce
the
amount
of
capacity
that
they
consume,
to
the
detriment
of
others.
F
Then,
by
early
next
year,
we'll
be
able
to
have
the
expanded
eligibility
in
place,
be
able
to
receive
the
applications
from
people
with
the
complete
range
of
disabilities
and
not
only
physical
disabilities,
and
we
can
have
those
new
eligibility
criteria
of
full
eligibility.
Temporary
and
conditional.
We'll
have
those
in
place.
We
can
also
get
the
improved
application
and
assessment.
B
G
Get
the
the
periodic
reassessment
out?
Reassessment,
a
renewal,
people's
registration,
so
that
we
can
have
the
opportunity
to
get
new
information
from
customers
and
and
also
the
opportunity
to
see
whether
conditions
have
changed
and
whether
those
people
might
have
different
transportation
needs
in
the
future
than
they've
had
in
the.
D
Past,
and
will
we
solely
be
doing
that
communications
through
the
working
group
that
mr.
McCarney
mentioned
earlier?
Are
we
going
to
be
doing
beyond
that
to
the
public
at
large
as
well,
in
terms
of
communicating
that
message?
I
know
we
had
a
lot
of
groups
involved
in
the
consultation
process,
but
are
we
going
to
be
communicating
that
to
beyond
that,
as.
G
D
Done
to
to
forecast
those
needs,
those
clients
that
will
enter
the
the
the
clients
of
para
Transpo
and
the
time
it
will
take
for
each
trip
and
further
to
that
can
I
asked
since
the
the
OC
Transpo
bus
system
has
been
converted
to
to
an
accessible
system.
Have
we
seen
a
decline
in
the
number
of
clients
that
of
para
Transpo
I
know,
perhaps
not
the
trips,
because
there's
out
there's
always
some
trips
that
we
can't
fulfill,
but
the
number
of
clients
on
the
list,
people
who
have
chosen
to
go
to
OC
Transpo
entirely.
D
G
H
12
months
would
be
around
less
than
10,000
10,000,
so
some
are
not
active.
They
may
have
gone
to
conventional
transit
or
found
other
means
to
get
around.
That
is
correct
and
the
anyways
and
that's
been
fairly
consistent
from
year
to
year
is
that
we
we
have
registered
customers
and
those
that
are
actively
using
the
service
so
I,
see
by
by
the
data
800,000
trips
I
had
with
13,000
customers
that
61
trips
per
on
average
per
customer.
If
you
say,
there's
10,000
active
users
that
would
be
80
trips
on
average
per
user.
H
I
That's
the
pattern
you're
seeing
yeah.
That
is
correct,
because
we
have
quite
the
range
that
our
customers
will
be
using
the
service
for
might
be
one
day
a
week
to
go
to
a
medical
appointment
or
social
outing
to
daily
trips,
to
go
to
work
or
to
school
or
infrequent
trips
on
a
monthly
basis.
Okay,
okay
other
than
thanking
staff
again
for
their
hard
work.
That
is
all
Jeff
I.
Think
else.
Are
they
near
questions
or
comments
from
most
efficient
CNN
I
want
to
echo
everyone's
comments
and
thank
the
staff.
I
D
And
the
process,
a
thousand
customers
provided
feedback
over
100
organizations
were
invited
to
participate
in
the
consultation
process
and
the
recommendations
provided
by
staff
will
provide
more
access
to
para
Transpo,
better
para
Transpo,
and
allow
us
to
fulfill
the
mandate
of
both
para
and
OC
Transpo.
So
I'd
encourage
everyone
to
support
the
recommendations
on
the
report
as
a
carry.
Thank
you
very
much
are.