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A
Good
morning,
oh
well,
thank
you.
You
never
do
that,
usually
to
me
I'm
Christine,
game,
MSP,
understaffed
he
presiding
officer
and
Ursus
set
to
Jenny
Liam.
It
is
my
great
pleasure
to
welcome
you
to
the
Scottish
Parliament
and
to
the
2019
Scottish
older,
People's.
Assembly
I
can
say
me
it's
a
pleasant
change
to
see
different
faces.
Fill
the
chamber.
You've
already
started.
Well,
you
said
good
morning
to
me
and
I
know
you're
not
going
to
be
as
rowdy
as
my
colleagues
can
be
at
times,
but
never
mind,
I
put
them
in
their
places.
A
I'm
sure
you
might
be
aware
now.
Undoubtedly
Scotland
society
is
changing
here.
I
am
75
deputy
presiding
officer
ticking
along
nicely.
Thank
you
very
much
the
days
when
they
saw
older
people
sitting
by
the
fire
crossing
and
not
just
the
main
and
colors
and
they're
here,
showing
the
shoulders
long
since
gone
60,
70,
80
90,
we'll
a
lot
to
give
were
sprightly
and
health
prevent
prevailing.
We
can
manage
to
do
it.
They're
cording
to
national
records
of
Scotland
people
aged
75
are
projected
to
the
fastest-growing
age
group
in
Scotland
and
good
on
us.
A
So
it's
going
to
increase
by
27%
in
the
next
ten
years
my
79
percent
in
the
next
25
years.
I
know
man
is
that,
so
this
is
great
political,
social
and
economic
significance,
as
we're
already
finding
out
with
the
demands,
for
example,
on
the
health
service,
on
the
Care
Service
and
unfortunately,
on
the
increase
in
dementia
and
dementia
services.
So
as
a
society
we've
not
given
enough
thought
to
the
positive
aspects
of
ageing
population
can
bring
crisis
a
huge,
plus
and
also.
A
However,
we've
also
got
to
think
about
the
special
needs
that
we
get
as
we
get
older,
but
example
in
terms
of
assisting
with
care
of
younger
generations.
It
can
be
an
enriching
experience,
our
doing
a
medium
here.
A
grannies
and
granddad
put
your
hands
up
yes,
nice
to
send
the
moondoor,
isn't
it
and
it
can
be
an
enriching
experience
for
all
you
know,
grandchildren
sometimes
nature
brings
you
up
short
I
recently
had
my
daughter
for
a
CDS
each
time.
Three
days
each
week,
I
could
manage
all
five
together.
A
I
went
places,
I
would
never
look
normally
I've
gone
top
of
her
bus.
Never
bothered
good
up.
The
top
of
Danny.
Can
I
go
up?
No,
yes,
we
can
the
museum.
You
know
she
went
swimming
in
the
pools
here.
Then
all
our
clothes,
granny
and
carriage
that
I
like
to
upset
of
pimps
occasionally,
but
you
know
we,
the
grandchild
will
be
a
plus
and
we
can
be
a
plus
for
grandchildren
being
in
their
lives
looking
after
them,
sometimes
looking
after
them
every
day.
A
I
don't
do
that,
but
you
know
big
positive
plus,
so,
in
my
opinion,
it's
vital
to
older
people
in
part
of
a
stronger
voice
today
to
ensure
our
services
and
policies
of
tomorrow
fit
for
purpose.
So
today's
established
she
serves
a
very
public
statement
that
all
the
people's
views,
issues
and
ideas
of
important
and
valued
in
this
year's
Scottish,
pardon
I,
see
the
minister
sitting
there
and
I
can
see
and
I'm
not
just
seeing
the
so
here's
what
Berman,
because
I'm
going
to
please
her
and
I.
Don't
do
that
to
everybody.
A
Cristina
bikinis
are
smashing
Minister.
She
goes
out.
She
listens
to
people
and
she
listens
and
takes
on
board
what
they
see
and
act
on
them.
See
and
I
did
that
without
getting
peed.
Of
course,
the
Scottish
Parliament
itself
is
a
relatively
young
institution
with
only
twenty
years
old,
but
we
achieved
quite
a
lot.
There
have
been
numerous
parliamentary
debates
in
this
chamber.
The
cross-party
group
and
all
the
people
aged
and
aging
and
I
give
my
apologies
for
sundar
white.
A
You
can't
be
here
today
chairs
that
it
carries
out
a
lot
of
work
that
looks
into
issues
that
impact
the
day-to-day
lives
of
older
people
we
introduced
and
we
kept
what
we
didn't
introduce
the
Parliament
introduced
the
concession,
the
bus
pass,
a
great
thing,
while
I'm
on
the
topic
don't
ever
see
you
prepare
to
pay
anything
towards
that.
That's
just
my
view,
because
it's
only
charged
if
you
use
it.
A
So
if
you
don't
use
it
and
you've
got
rules
royce
that
know
that
your
Porsche
and
your
driver,
but
don't
use
your
bus
pass,
it'll
never
get
charged
and
it
keeps
the
buses
running.
It
keeps
you
running
that
keeps
us
fit
great.
Then
the
concession
the
bus
pass
too
long.
May
it
go
on
to
introduce
three
personal
care
in
this
Parliament,
which
was
a
step
towards
recognizing.
A
Then
we
need
help
you
needed
help
just
to
get
dressed
or
talk
the
tena
baked
beans
to
cook
them
on
the
heat
you
shouldn't
have
to
be
charged
for
it.
So
we
are
facing
challenges
as
society
changes
in
the
coming
years
and
as
we
get
older,
we
need
to
be
prepared.
I
I
recognize
from
the
list.
The
number
of
groups
represented
here
today
is
testing.
A
It's
a
strong
and
vibrant
aging
sector
and
you
are
in
the
frontline
in
combating
social
isolation,
which
is
something
called
the
people
are
fearful
off
and
I,
know
and
I'm
sure
you're
opposed
to
the
BBC,
taking
away
the
bus
part
that
bus
pass.
What
my
think
number
that's
a
16
year,
movement,
okay,
my
past,
is
all
muddled
up.
I
once
tried
to
use
my
parliamentary
pass
from
the
bus
through
a
concession.
Lee
thing
these.
What
the
hell
is
that
I
thought
is
a
big
bad
moment.
A
For
me,
the
TV
license
fee
to
over
75
may
seem
a
small
thing,
but
for
some
folk,
that's
their
company,
that's
their
company
in
the
morning
and
at
night
and
it's
a
bad
bad
idea
to
take
that
away
from
them.
I,
don't
think
it's
going
to
happen.
I
think
you
you
see
the
good
thing
about
you
is
you
go
out
vote
you
vote
and
every
politician
knows
if
they
trample
on
older
people
and
take
away
their
bus
pass
that
take
away.
There
are
three
TV
license.
You
know
going
to
vote
for
them.
A
Remember
that
I'm
sure
you
do
so
I'm
positive
about
the
future,
but
there
are
big
challenges.
Let's
be
honest,
wheezing
us
today.
This
is
your
assembly.
It's
your
chance
to
talk
about
your
policies.
I'm
sure
you'll
make
a
big
contribution
to
the
Minister
will
be
listening
and
later
on.
We
have
a
panel
coming
different
parliamentarians
to
take
your
questions
and
all
they'll
be
sharp
until
the
point
to
clear
the
field
of
gorging
on
Lazarus
supposed
to
do
always
they
get
politicians
good.
A
If
you
do
it,
Jeremy
Paxman
on
them,
for
which
I
haven't
said
that,
but
there
you
are
and
welcome
to
a
thing
and
now
I'm
going
to
ask
Christina
McElwee
after
praising
at
the
high
heaven,
no
I'm,
not
yes,
I
am
I'm
going
to
act.
What
are
you
two
deciding
you
changing
your
mind?
I
can,
obviously
are
we
doing
it
the
way,
I'm
saying
when
we're
doing
it?
You
me
Diana,
like
I,
asked
ask
Christina
McHale
the
MSP
Minister
were
all
the
people
are
qualities
to
address.
You.
B
Well,
she's
awfully
bossy
ain't.
She
that's
why
she
sits
up
there
absolutely
good
morning,
everybody
it's
a
pleasure
to
be
with
you
all
this
morning,
I
was
standing
in
this
very
place
just
a
few
weeks
ago,
when
we
had
the
Scotland
women
stand
conference
in
this
place
and
every
seat
was
filled
with
women
who
are
looking
to
maybe
getting
engaged
in
the
political
process,
whether
it's
a
community
council
that
council,
the
Scottish
Parliament
at
Westminster,
Parliament,
Europe
or
any
other
thing,
and
that
was
funny
I
really
really
proud.
Dear.
B
When
you
look
out,
you
see
ordinary
folk,
the
real
focus
Scotland
I'd
quite
like
to
thank
your
parliamentarians,
all
those
people
as
well,
but
when
the
comment
at
the
tomb-
and
we
get
to
stand
to
you
and
we
look
at
the
older
people's
assembly
taking
over
Parliament
today,
it's
our
safety
see
I'll
tell
you.
That's
absolutely
wonderful!
B
So
welcome
to
your
Parliament,
because
that's
the
point
of
this
place
as
it's
your
Parliament
and
I
think
the
last
time
I
seen
many
of
you
were
in
the
garden
Lobby
when
we
had
the
reception-
and
that
was
a
way
back
in
March.
It
seems
as
if
time
has
much
march
dawn-
pardon
the
pun,
very,
very
quickly.
It
seems
like
a
long
time
ago,
but
actually
there's
been
a
lot
being
done
in
that
time
and
I
don't
want
to
go
any
further
without
thanking
Diana
and
Caroline
and
the
team
for
pulling
all
of
us
together.
B
It's
not
easy
to
pull
an
event
like
this
together
and
when
I
came
in
across
the
garden
lobby.
This
morning
and
I
felt
that
really
warm
inviting-
and
you
know,
interested
abuzz
going
on
I
thought.
Diana
and
Caroline
have
pulled
it
off
once
again
and
governors
agree
assembly
this
year
and
what's
been
a
challenge,
but
there
you
go.
We
are
all
here
and
we're
all
going
to
really
enjoy
it.
B
And,
of
course,
this
year
marks,
the
20th
anniversary
of
this
cottage
at
Parliament,
I,
say
liberation
that
we
have
all
taken
part
and
over
the
past
year
and
really
proud
of
the
fact
our
young
Parliament
she's
well
20
years
old.
You
know
just
get
a
lotta
learning
to
do
and
have
an
older
people's
assembly
and
hard
today
will
hopefully
inform
that
process.
But
it's
been
what
surveyed
the
celebration
that
we've
been
really
happy
to
take
partner.
B
Learn
from
that.
I
mentioned
it
today,
because
it
directly
resonates
with
the
work
that
I
have
been
entrusted
by
the
First
Minister
to
do
to
improve
the
people
that
improve
the
lives
of
older
people
in
Scotland.
But
what's
the
connection
I
may
be
here,
you
ask
well,
just
as
we
can
listen
to
the
stories
and
experience
of
people
who
have
worked
across
the
lifetime
of
the
Scottish
pound.
We
can
learn
from
your
stories
too
it's
about
how
we
make
things
and
do
things
better
to
think
differently.
B
B
During
that
event,
that
day,
Christine,
Grahame
and
I
had
a
game
of
table.
Tennis
to
prove
that
people,
you
know
when
they
got
older,
we
were
on
the
same
side
and
she
was
still
being
competitive.
It
was
doubles
thought,
but
we
had
a
great
day
that
day
launched
in
that,
and
it
just
again
proved
the
point
that
you
can
be
active.
You
know
and
take
part
and
your
communities
I'd
like
to
take
the
opportunity
just
just
to
touch
on
that
free
market
be
a
bit
for
today.
Tell
you
what
we're
doing.
B
B
I'm
sure
you'll
be
asking
me
questions
too,
but
one
of
the
key
themes
of
that
framework
was
about
lessening
to
older
people's
voices.
So
in
every
so
we
started
by
laying
out
what
older
people
have
told
us.
We
took
your
priorities
as
our
starting
point.
We
address
the
things
that
you
wanted
done
first,
but
the
priorities
that
you
gave
us
based
on
your
left
experience.
B
So
that's
why
older
people
were
right
at
the
heart
of
that,
because,
of
course,
we
need
to
do
that
and
to
see
yourself
and
walk
for
just
even
just
a
few
meters
and
somebody
else's
shoes
and
remembering
when
you
make
those
decisions
in
government
that
that's
that
person
that
you're
making
those
decisions
and
behalf
of
makes
good
policy.
So
what
are
we
doing?
Next?
B
I'm
a
progress
person
I'm
an
outcomes,
person
and
I
need
to
mark
mark
progress
as
we
move
along
so
that
we
can
actually
see
it's
doing
what
it
says
in
the
ten
so
chaired
the
meeting
just
a
few
weeks
ago
of
the
older
people,
strategic
action
forum
in
September,
and
they
were
incredibly
helpful
with
great
conversations
of
the
progress
we've
already
made,
but
we
have
more
to
do
that
is
of
no
doubt
and
we
need
to
sum
up
where
we
reached
in
the
last
year.
So
we're
doing
some
of
that
work.
B
One
of
the
conversations
a
very
important
conversation
that
we
had
that
that
mean
was
our
own
significant
action.
We
have
to
take
forward
in
the
next
six
months
and
that's
about
tackling
ageism.
We
all
know
older
age,
isn't
valued
by
everyone
and
the
hsm
exists.
It's
exasperate
exactly,
and
it
continues
to
strike
me
as
ironic,
given
that
we
all
age
every
single
day.
B
B
It's
played
out
in
the
media
that
gets
played
out,
but
older
people
constantly,
and
it
constantly
undermines
the
role
that
they
play
in
our
life's
way
to
society
and
indeed
our
economy,
and
that's
why
the
older
people,
strategic
action
forum,
will
be
considering
a
piece
of
work
around
ageism
and
how
we
tackle
the
misconceptions.
The
stereotypes
and
the
negativity
I'm
very
excited
to
see
how
that
progresses
over
the
next
few
months.
But
it's
worth
stopping
for
a
moment
to
think
about
ageism
and
our
way
to
policy
context.
Tv
licenses
already
mentioned
this
morning.
B
We
work
hard
in
government
to
make
sure
that
when
we
use
a
cross-cutting
approach
to
policymaking
and
think
about
the
unintended
consequences
of
decisions
that
we
make
every
day
which
I
had
to
do
that,
we
know
the
older
people
can
be
adversely
affected
by
decisions
made
around
local
transport
and
rural
areas,
for
instance,
and
changes
to
local
community
facilities
when
they're
not
properly
accessible
for
everyone.
We
try
to
think
about
the
impact
there.
B
So
with
this
in
our
minds,
I'd
like
to
tell
you
something
about
some
reading
I've
been
doing
recently
a
the
state
of
play
about
TV
licenses
Nora.
Seventy
phase,
the
Office
of
Budget
Responsibility,
was
set
up
in
2010,
with
the
role
of
providing
independent
analysis
and
advice
to
the
UK's
public
finances
and
the
UK
government
and
Westminster
requires
the
body
to
produce
a
fiscal
risks
report
at
least
once
every
two
years.
I
know
that
sounds
a
bit
dry,
but
please
bear
with
me
well.
B
I
was
reading
there
later
support
published
this
July
and
I
wasn't
overly
surprised
to
see
plenty
there
and
black
and
white.
There
reports
around
public
spending
related
to
the
new
policy
of
means-testing
TV
licenses
for
over
seventy
five,
so
to
cut
a
long
story
short
and
I
caught
shifting
the
button
of
welfare
benefit.
Tv
free
TV
licenses
to
the
over
75
to
the
BBC
to
reduce
the
deficit
appears
lately
to
have
fiscally
costly
unintended
consequences.
B
Now
that's
nor
supplies,
but
what
does
it
mean?
So
it's
there
in
black
and
white
shunting
this
decision
to
the
babies
isn't
going
to
save
the
taxpayers
any
money
whatsoever
and
reality
it's
probably
going
to
cost
more
now.
We
know
that
many
people
will
qualify
if
their
own
pension,
credit
and
I
know
there's
an
organization
here
today
who
will
support
people
to
apply
for
pension
bed.
Please
do
that
if
you
can,
but
what
does
it
tell
us?
It
maintains
that
negativity
of
older
people
getting
something
for
nothing.
Doesn't
it
something
free?
B
It's
just
not
right
and
we
shouldn't
tolerate
it,
but
it's
also
very
damaging
and,
as
we
continue
to
oppose
it
and
always
will
oppose
it,
I
wanted
to
point
out
today
that
not
only
is
this
a
good
example
of
bad
policy
and
the
lack
of
understanding
about
those
unintended
consequences
and
policymaking,
but
absolute
and
additional
debate,
and
that
negative
rhetoric
we
have
to
end
stand
up
against
it.
The
Scottish
government
does
oppose
this
policy.
We
will
always
oppose
this
policy
and
we
won't
be
party
to
it
whatsoever.
B
We
will
hope
to
try
and
do
better
now,
I've
looked
at
la
not
for
today
we
will
always
oppose
this
policy
and
we
won't
be
party
to
it
whatsoever.
We
will
hope
to
try
and
do
better
now,
I've
looked
at
a
lineup
for
today's
conference,
I've
already
seen
for
somebody.
Here's
our
workshops
and
varied
speakers,
and
all
of
the
themes
of
today
have
really
important
in
you
know,
influences
and
their
own
right,
but
can
get
combined.
B
They
go
to
show
the
breadth
of
the
issues
affect
all
the
people
in
Scotland,
in
a
variety
of
issues
that
need
to
be
tackled
both
in
government
and
our
communities
and
beyond.
The
workshops
are
looking
at
age,
friendly
communities,
for
instance,
primary
care,
digital
connectivity,
food
and
nutrition,
older
veterans
and
hearing
the
voice
of
older
people.
B
I'm
glad
we
got
the
veterans
a
champion
here
today,
all
very,
very
relevant,
important
and
Jordans
ablaze
will
be
here
for
the
center
of
aging
better,
and
she
will
be
here
to
talk
about
age
friendly
community
and
what
the
benefits
of
that
can
bring
to
all
of
us.
There's
a
session
on
digital
participation,
and
we
know
that
soap,
our
champions
of
increasing
a
digital
participation
to
help
ensure
everyone
has
the
skills
and
the
opportunity
to
access
the
benefits
over
the
Internet
and
ultimately
help
us
to
close
that
digital
divide.
I'm.
B
Also
delighted,
as
I
said,
to
see
the
veterans
Commissioner
here
today.
Charlie
Wallace
and
he'll
be
speaking
later
and
they
believed
in
our
workshop,
when
all
the
veterans,
a
very
important
aspect
of
life
in
Scotland
and
as
health
and
nutrition
workshops
and
I.
Don't
know
what
I
thought
about
all
those
lovely
pastries
doing
the
other
smiling,
but
you
know
and
moderation,
and
we
bets
it's
nice,
but
of
course
we
can't
escape
the
fact
that
the
31st
of
October
is
hot.
I
went
towards
us,
but
I
did
promise
Diana.
B
We
didn't
mention
the
bad
to
be
what
today
so
I
won't
I'll
just
say
the
bebot
and
everybody
knows
what
we're
talking
about
so
and
finishing
up.
I
am
very
proud
that
to
have
what
we've
achieved
together
and
the
show
for
me
over
the
last
18
months,
I
have
made
many
many
connections,
I've
made
new
friends,
I've
learned
so
much
and
there's
no
small
part
down
to
supper
and
the
work
that
they
do
and
other
members
of
the
older
people
strategic
action
for
them.
Don't
forget
the
action
of
course,
there's
always
more
to
do.
B
I'm
very
mindful
of
that,
but
we've
turned
on
the
ignition.
We
have
maneuvered
the
Chucky
force
band
and
we're
now
heading
out
in
the
motorway
to
heartwood
towards
our
destination.
You
have
my
ongoing
commitment
to
continue
to
meet
Scotland
the
best
place
to
grow
up,
but
also
the
best
place
to
grow
older,
enjoy
the
rest
of
your
day.
A
Thank
you
very
much.
Minister
before
I
proceed,
I'm
just
gonna
tell
spotted
a
few
politicians
amongst
you.
So
they'll
be
listening,
very
careful
apartments,
RC
stevenson,
MSP
models,
quarry
MSP
did
LeBrock
MP,
counseling,
thorne
nicholson,
councillor,
Jimmy,
Miller
and
a
promise.
I'm.
Sorry,
I,
don't
know
we
had
your
Provost
of
North
Asia.
So
it's
a
trendy
amidst
so
there
you
are
so
they're
all
sitting
in
and
listening
and
because
obviously,
services
are
delivered
by
us
were
also
delivered
by
councils.
A
So
that's
that's
good
stuff
and
now
Thank
You
Minister
and
can
ask
the
Diana
Finley
of
noodle
died
an
hour
long
time
of
force,
which
is
also
known
me.
A
long
time
chairperson
is
got
to
sort
of
the
People's
Assembly
to
come
to
Layton
and
adjust
the
assembly
while
she's
getting
it
can
I
tell
you
that
Diane
has
held
the
position
of
Tears
since
2018.
She
has
a
wealth
of
experience.
I've
worked
in
business
and
hotel
management
following
retirement.
A
What
retirement
diana
you've
know
your
fingers
of
any
price
was
involved
in
better
government
for
who
the
people
are
than
each
Scotland
board.
This
company,
the
regional
ambassador
for
the
borders
locally,
she's,
chairperson
of
the
borders,
all
the
people's
forum,
is
on
the
board.
Just
world
of
social
enterprise
chamber
attends
various
other
groups
relating
to
older
people
and
their
concerns,
and
it
was
also
coming
in
my
office
shortly
to
talk
about
regeneration
she's
in
everything.
Let
me
tell
you
Diana,.
C
Good
morning,
everyone
and
today
I
think
actually
you'll
find
that
some
of
the
things
that
I've
said
or
will
say
it's
very
similar
to
what
the
minister
has
said
and
also
Christine.
But,
however,
will
plow
on
today
is
sofas,
10th
Assembly
and
it's
coinciding
with
the
20th
anniversary
of
the
Parliament,
which
is
our
Parliament,
which
we
emphasize
and
also
we're,
holding
it
as
closely
as
we
could
to
the
1st
of
October,
which
you
know
is
the
older
people's
day.
So
during
the
ten
years
of
soap,
assemblies
I
think
I've
been
around.
C
For
that
time,
we
have
visited
a
whole
range
of
topics
which
were
raised
by
older
people,
health
and
care
that
always
comes
up
top
transport
housing,
others,
most
of
which
we
continue
to
raise
because
we
haven't
really
resolved
these
things
yet
so
we're
hoping
plus
no.
We
have
extra
challenges
and
oh
you've
heard
about
the
TV
licence,
closure
of
banks
and
ATMs
broadband
still
not
reaching
everywhere
and
the
dreaded
scams
which
are
frightening.
A
lot
of
older
people
who
are
not
as
IT
knowledgeable
as
we
might
be.
C
I
called
myself
in
that
and
I
used
the
computer,
but
I'm
not
as
good
as
I
should
be
during
this
last
year,
we've
been
delighted
to
welcome
just
over
20
I,
think
it's
21
new
members,
so
that
is
good
and
both
organizations,
and
also
individual
members
and
people
who
have
retired
and
feel
they
would
like
to
be
involved
and
participate.
A
current
project
of
ours,
which
is
point
I,
think
important,
is
to
persuade
encourage
nag.
C
We
are
very
pleased.
The
aged
Scotland
is
working
with
us
on
this
too,
because
they
feel
it's
an
important
thing
too.
So
far
we
have
five
older
people's
champions
from
various
local
authorities.
In
sopa,
a
few
more
who've
expressed
an
interest
haven't
quite
taken
a
plunge
yet
so
perhaps
we
need
to
encourage
more
interesting.
To
note
that
in
Wales
it's
obligatory,
every
local
authority
has
and
all
the
people's
champion
so
I
would
ask
why
not
us?
Why
not
Scotland?
C
I
feel
that
you
raise
your
concerns
to
those
who
represent
you,
whether
it's
Soper
aged
Scotland,
Scottish
pensioners
on
forgotten
forces.
If
you
don't
tell
us
what
problems
you're
encountering
concerns
worries
anxieties
whatever
we
can't
then
have
the
information
to
take
forward
to
those
who
have
the
power
to
make
changes.
C
So
don't
be
shy,
speak
up
and
say,
and
at
least
not
every
problem
can
be
solved,
but
at
least
we
can
ask
the
question
and
maybe
get
a
sense
of
answer
as
to
why
it
can't
be
resolved
and
treat
us
like
adults,
because
we
know
money
is
tight.
However,
so
we're
very
proud
to
be
an
associate
member
of
the
unforgotten
forces
consortium
and
we'd
recently
held
a
very
successful
event
in
Bathgate.
I've
never
been
there
before
and
many
of
the
veterans
were
there
with
wives
and
they
were
saying
how
surprised
they
were
I
wants.
C
So,
of
course
we
have
other
workshops,
led
My
partner
organizations,
and
you
will
have
already
chosen
your
workshop.
I
looked
at
the
choice
and
there
were
two
or
three
I
would
have
liked
to
have
attended,
but
that
can't
be
so
quite
difficult,
but
I'd
like
to
thank
them
all
for
taking
part
in
our
assembly,
and
it
just
shows
the
strength
that
we
have
if
we
work
together
in
partnership,
I
think
that's
important
and
communicate
with
each
other.
But,
however,
today
is
your
day
to
raise
concerns.
C
A
Thank
you
very
much.
Donna
we're
now
going
to
hear
our
series
of
short
presentations
from
a
range
of
organizations
who
are
represented
here
today
and
I'll.
Ask
each
person
in
turn,
to
come
to
lectern
with
a
polite
reminder
that
each
speaker
has
three
minutes
to
speak
to
Brett.
To
start
the
presentations
can
I
ask
Maureen
O'neil
from
faith
that
all
the
people
to
the
floor
Maureen
please.
D
Thank
you
and
thank
you
very
much
for
inviting
me
I'm
going
to
talk
about
where
there
are
spiritual
care
matters.
We
talk
a
lot
about
body,
mind
and
spirit
and
where
all
of
it,
but
what
motivates
us
is
our
spirit,
and
we
give
it
very
little
attention
when
we
give
physical
needs
much
stronger
attention.
D
Spiritual
care
is
often
seen
as
a
difficult
concept.
The
initial
perception
is
that
it's
only
about
religion
and
therefore,
if
you
don't
have
a
faith,
then
it
doesn't
feel
like
your
business.
However,
this
ignores
the
fact
that
faith
may
be
of
enormous
importance
to
the
person.
You
know
whether
in
their
own
home,
whether
in
a
care
home
or
a
hospital
and
spiritual
care
has
a
much
wider
dimension
to
it.
There
are
many
definitions,
but
fundamental
to
them.
All
is
what
gives
us
meaning
and
purpose
in
our
lives
and
how
we
express
it.
D
How
do
we
keep
going?
What
motivates
us
to
get
up
its
core
to
the?
What
matters
to
me
approach
it's
important
in
understanding
our
own
attitudes
and
values
and
how
we
wish
to
be
treated,
dignity,
respect
and
understanding
in
the
preface
to
the
faith
in
older
people's
cameo
article
for
Scottish
care.
D
Donald
McCaskill
is
the
chief
executive
wrote,
spirituality
has
to
do
with
the
heart
and
pulse
of
being
human.
It
is
the
soundless
language
which
communicates
our
deepest
emotions
of
love,
anger,
fear
and
belonging
and
I
know.
Those
are
issues
we
all
face
at
one
time
or
another.
It
is
the
rhythm
which
gives
form
to
our
many
innermost
thoughts
and
feelings
so
to
offer
spiritual
care
is
to
give
opportunity
and
particularly
time
and
place,
to
enable
an
individual
to
explore
and
to
express
who
they
are.
D
As
a
human
individual,
the
Scottish
Government
has
have
always
had
a
strong
commitment
to
spiritual
care,
and
this
is
provided
through
spiritual
care
teams
in
each
health
board.
The
commitment
is
reflected
in
a
range
of
policies,
including
the
palliative
care
delivery
plan,
that
dementia
strategy,
and
importantly,
the
national
care
standards-
and
these
are
all
underpinned
by
an
acknowledgement
of
human
rights
and
that's
a
key
feature
in
all
policies
in
emphasizing
our
core
values,
so
spiritual
care
education
for
all
those
who
are
involved
in
care
is
really
critical.
D
Vop
is
a
very
small
voluntary
organisation
open
to
those
of
faith
or
none.
We
aim
to
develop
a
strong
understanding
of
why
spiritual
care
is
important
to
our
well-being.
As
we
age,
we
have
a
focus
on
dementia,
end-of-life,
particularly
loneliness
and
isolation
at
the
moment
and
a
range
of
other
themes.
We
work
with
faith
communities,
Health
and
Social,
Care
staff,
volunteers
and
academics
to
build
awareness,
gather
evidence
and
stimulate
activity
and
understanding
does
Spiritual
Care
matter.
D
The
answer
is
yes:
we
each
contribute
to
enhancing
somebody's
spiritual
well-being
through
understanding
what
them
innermost
needs
are
and
knowledge
informs.
It
is
faith
that
it's
important
in
sustaining
our
resilience,
but
we
get
our
spiritual
dimension
from
music,
the
arts,
the
outdoor
world,
our
relatives
and
friends.
It's
a
raft
of
different
things,
but
importantly,
it
brings
comfort.
We
all
have
a
role
engine
in
supporting
body,
mind
and
spirit
and
understanding
what
matters
to
each
of
us.
Thank
you.
E
E
When
the
Tory
government
announced
they
were
passing
responsibility
for
the
course
of
providing
free,
TV
licences
for
over
75
year
olds
to
the
BBC.
We
all
knew
it
was
coming.
The
BBC
is
one
of
those
institutions
that
many
tourists
hate.
Why?
Because
it
is
historically
been
one
of
the
levels
of
our
society,
providing
the
same
news
and
content
to
all
their
viewers
and
listeners
and
sharing.
E
E
There
are
many
things
on
which
we
can
see
a
Labour
should
have
gone
further
or
when
they
could
have
done
more,
but
we
can
all
recognize
that
prints
and
credit
can
set
free
bus
travel
and
free
TV
license
wear
policies,
policies
that
were
genuine
attempts
to
improve
the
lives
of
pensioner
and
a
footnote.
Here
we
actually
got
the
free
television
licence,
because
the
lane
government
recognized
that
we
ever
get
a
patent
of
a
pension.
The
fourth
was
pension
in
the
whole
of
Europe
outrageous
for
the
Tories,
however,
imposing
new
cost
burdens
on
the
BBC.
E
No
funding
to
deliver
mething
pensioners
was
just
a
place
worth
paying.
This
is
not
a
government
that
cares
about
rather
a
heartless
one.
A
government
we
know
is
the
value
of
nothing.
Only
the
cost
the
withdrawal
of
TV
license
will
leave
up
to
3.7
million
pensioners
worse
off
and
to
house
burned,
isolated
and
lonely.
Pensioners
heartless
shame
on
them.
Some
pensioners
will
still
be
entitled
to
claim
their
TV
licence,
but
it's
only
be
those
who
are
receiving
the
reform.
Pension
credit
talk
about
adding
insult
to
injury
only
yesterday.
E
Our
sorry
I'll
check
that
way,
because
it
was
Wednesday
on
Wednesday
I,
attended
a
retired
members
conference
of
my
Union
at
GMB
Scotland
and
held
a
representation
from
the
Scottish
pencil
form
about
how
the
government
is
failing
to
ensure
take-up
of
pension
credit
amongst
pensioners,
who
are
entitled
to
it.
Tim
Roche,
the
general
secular
of
the
GMB
Union,
has
described
the
scrapping
of
free
TV
licence
for
over
75
s
as
outrageous
and
unfair
LG
MB
Congress
agreed
saying
the
Tories.
E
Clearly,
don't
value
pensioners,
they've
bombed
off
the
responsibility
for
free,
TV,
ices
and
snatched
away
the
cash
the
tea
you
see
last
month
agreed
to
an
AGM
made
a
coated
tea.
You
see
for
pensioners
to
refuse
to
pay
the
license
fee
when
the
benefit
ends
and
the
June
2020
atlas
stage.
Ladies
and
gentlemen,
there
is
a
scam
there
are.
Some
movies
may
already
have
received
that
the
scammers
were
getting
letters
now
saying
that
you
have
to
pay
this
fee
upfront
12
months
in
advance
as
a
scam.
E
Please
notify
your
local
council
or
your
local
msps
and
MPs,
that
this
is
going
on
absolutely
outrageous
between
then,
and
now
we
have
built
resistance
to
this
policy.
We
cannot
let
the
Tory
government
forget
that
was
elected
on
a
manifest
of
which
place
to
keep
the
TV
licence
until
at
least
2020
with
another
highly
contested
general
election
just
around
the
corner.
We
need
told
the
Tories
feet
to
the
fire
on
pensioners,
rights
and
benefits.
Let's
start
by
defending
the
TV
sale
licence
I
end
by
saying.
I
would
like
to
congratulate
the
previous
speaker
for
MSP.
E
That
said,
when
she
mentioned
about
getting
pensioners
champions.
For
you
know
other
councils
today,
I
would
like
to
thank
North.
Asia
I
took
a
motion
whenever
they
did
this
motion
in
front
and,
of
course,
North
Area
Council
saying
to
do
away
with
up
unanimously
passed
that
so
I
put
it
your
use
to
go.
Your
councils
find
it
really
stand
on
us.
This
is
too
important
for
us
and
it's
very
same
piece
and
ms
peas
have
told
me
we
can
win
this
one.
E
F
Well,
certainly
edge
this
morning,
just
trying
to
get
parked
and
Adam
do
I
have
to
see
so
I
apologize
for
my
lateness
and
thank
you
for
the
opportunity
to
speak
today
and
Joan
and
dependent
age
launch
that's
credit
where
credit's
due
a
campaign
which
has
shone
a
light
on
this
scandal.
That
is
three
and
a
half
billion
pounds
worth
of
the
important
financial
lifeline
pension
credit
that
is
not
reaching
all
the
people
who
are
entitled
to
the
benefit
every
year,
despite
the
UK
government
and
mattang.
F
We
ask
to
me
that
the
government
has
benefit
benefited
from
7
billion,
an
unclaimed
pension
credit
since
the
election
in
2017,
and
we
found
that
estimate
that
will
reach
17
billion
by
2022
and
the
pendant
age
is
calling
in
the
government
turn
to
just
an
action
plan
and
to
commit
to
a
75
percent
target
by
the
end
of
2020
and
Scotland
alone.
There
are
a
hundred
and
twenty
three
thousand
pension
of
households
messing
out
and
up
to
three
hundred
and
thirty,
two
million
pounds
of
pension.
Greater
benefit.
F
F
We
were
delighted
recently
that
the
Scottish
Parliament
social
Social,
Security
Committee,
announced
it
was
launching
and
inquired
into
you
a
benefit
take-up,
including
pension
credit.
We
applauded
MSPs,
who
are
gumming
us
assure
the
attention
it
deserves,
but
reform
will
only
come
if
I
all
a
push
to
act.
So
we
are
calling
on
the
UK
government
to
fix
the
system,
make
pension
credit
payments
automatic
and
ensure
those
most
those
most
in
need
receive.
The
support
that
they're
entitled
to
thank
you.
G
G
Feel
like
singing
more
than
doing
this
right,
ladies
and
gentlemen,
the
reason
I'm
speaking
to
you
today
is
regarding
older
people
that
are
falling
very
badly
outside
their
homes.
I
brought
this
up
because
it
is
very
near
to
our
hearts
everybody
I've
spoke
today
has
fallen.
I
would
like
to
ask
the
group
how
many
people
have
fallen
outside
lovely
I,
don't
mean
lovely
cuz.
You
fail,
but
lovely
that
that
is
true.
I
have
done
it
myself.
Sometimes
it's
your
own
fault,
but
even
so
it's
mostly
bad
rules.
G
What
the
government
and
the
council's
have
got
to
realize
people
are
going
to
be
living
longer
and
longer
I'm,
one
of
them,
so
I
think
they've
got
to
realize
that
the
most
important
thing
is
keeping
people
out
of
hospitals
and
all
the
way
you
can
do
that
is
by
having
decent
pavements
and
decent
walkways
for
older
people.
I
know
myself
that
I
actor
a
fall,
you
go
outside
and
you
don't
look
you're
doing
this
and
it
really
is
a
bad
thing
when
you
have
a
bad
fall.
G
A
H
Good
morning,
everyone,
my
name,
is
Diana
Stirling
and
I
worked
for
them.
They're
disabled,
loving
foundation,
I
am
the
independent,
independent,
lead,
independent
lives
Portland,
and
to
do
what
today,
I
want
to
talk
to
you
about
mess,
selling
of
mobility
and
equipment
and
devices
that
goes
on
in
Scotland,
the
disabled,
loving
foundations
are
50
year-old,
UK,
Way
charity
that
provides
impartial
advice
and
information
on
equipment,
solutions
to
enable
self
purchase
of
equipment
and
self-management
of
long
term
conditions.
H
One
of
the
government's
aging
society
Grand
Challenges
this
utilized
the
power
of
innovation
to
meet
the
changing
needs
of
an
older
society.
The
current
and
future
transformational
change
in
Health
and
Social
Care
aims
to
support
more
people
to
remain
independent
for
longer.
There's
a
general
lack
of
awareness
that
assistant
equipment
exists,
a
lack
of
knowledge
of
where
it
can
be
found
and
impartial
guidance
and
what
would
be
more
suitable
long
waiting
times.
40
assessments
across
Scotland
means
that
we
miss
the
opportunity
for
early
intervention
and
early
intervention
intervention.
H
There's
been
increase
in
the
amount
of
intelligence
reported
by
Trading
Standards
over
the
past
couple
of
years.
With
regard
to
mass
selling
of
mobility,
equipment
and
adoptions
throughout
Scotland,
a
problem
which
directly
targets
elderly
consumers,
these
consumers
are
often
subject
to
empty
sales,
pitches
within
their
homes
and,
ultimately
pressurised
enter
pain.
Thousands
of
pounds
for
products
such
as
mobility,
scooters,
adjustable
beds
and
mattresses,
which
are
not
suitable
to
the
needs
and
off
NORs
of
a
satisfactory
quality.
H
Should
consumers
attempt
to
cancel
the
trader
will
claim
that
the
items
are
bespoke
and
the
effort
exempt
from
the
statutory
14
d
cooling-off
period,
keeping
all
our
some
of
the
purchase
place.
It's
been
identified
over
the
past
year,
the
consumers
detriment
recorded
in
relation
to
mobility
eats
is
under
42,000
pounds.
H
The
true
figure
is
much
lately
to
be
higher
as
they
slowly
release
to
the
detriment
recorded
by
intelligence
reports
produced
by
trading
standards,
stories
of
elderly
and
disabled
people
being
ripped
off
by
cold
callers
to
visit
them
at
home
and
pressure
them
to
to
sell
them
on
suitable
equipment
in
fleece.
Inflated
places
are
well
known.
Some
examples.
A
women
under
70
so
recently
contacted
was
contacted
by
a
cold
caller
and
sold
a
bed
which
she
was
told,
was
bespoke
and
had
medical
benefits.
The
bed
was
not
as
advertised
and
she
lost
over
ten
thousand
pounds.
H
A
seventy
year
old
man
was
caught
was
seventeen
year
old
man
was
called
called
about:
mobility,
aids,
ID
after
being
discharged
from
hospital
by
a
company,
implying
that
they
were
connected
to
the
NHS.
He
was
pressured
into
paying
a
deposit
for
a
claiming
sheera.
It
didn't
meet
and
find
it
difficult
to
get
his
money
back
when
he
changed
his
mind.
The
hundred
year
life
report
states
that
one
in
three
of
the
workforce
in
Scotland
is
over
50
and
Scotland.
H
Many
workers
are
also
carers,
who
will
be
working
longer,
combining
the
Geo
rules
of
working,
keating,
freely,
aging
relatives
and
kidding
for
family.
Sixty
percent
of
all
the
people
in
Scotland
care
for
someone
else
so
providing
impartial
information
and
advice
for
older
people
has
multiple
benefits,
is
empowering
to
the
individual
gifts,
choice
and
supports
the
core
production
of
hay
off
by
handling
control
to
the
individual
and
the
statute.
Old-Age
people
want
to
access
information
that
can
be
trusted.
24/7,
Tiffin
and
Western
believes
the
disabled.
H
Loving
foundation
has
a
long
50-year
history
of
providing
impartial
advice
and
information
to
the
department
of
health
information
standards.
We
ask
that
the
Scottish
government
support
our
work
in
Scotland
and
to
work
with
is
able
people
to
take
ownership
of
their
own
health
earlier
with
online
self-assessment
and
equipment
and
equipment
purchases
safe
in
the
knowledge
that
we
are
making
informed
choices
and
not
being
muscled
equipment.
That
is
an
unsuitable
and
expensive.
Thank
you
very
much.
A
All
these
people
that
see
they're
nervous
and
they
speak
well,
you
know-
can
I
thank
all
the
people
for
the
everyone
for
the
contributions
and
our
offices.
Given
us
all
future
thought,
I
found
that
extremely
interesting
about
the
scams
nobody's
come
to
me
about
that
yet.
But
they're
welcome
to
do
so
and
we're
going
to
have
a
question
session
short
list.
I
gave
you
a
break
till
12
o'clock
when
we'll
have
our
panel
in
front
of
us
for
questions.
Thank
you
just
now
to
get
a
break
till
12
o'clock.