►
From YouTube: City Council - March 26, 2018 - Part 2 of 3
Description
City Council, meeting 38, March 26, 2018 - Part 2 of 3
Agenda and background materials:
http://app.toronto.ca/tmmis/decisionBodyProfile.do?function=doPrepare&meetingId=13090
Part 1 of 3: https://www.youtube.com/watch?v=Ez5IFDPssto#t=6m22s
Part 3 of 3: https://www.youtube.com/watch?v=IE9lCzFVAb8#t=7m57s
Meeting Navigation:
0:03:39 - Meeting resume
A
B
Madam
madam
Speaker,
thank
you
for
allowing
me
a
reef
opportunity
to
share
some
good
news
with
all
of
you.
You
may
remember
that,
a
few
years
ago,
we
initiated
the
Toronto
senior
strategy,
which
gained
us,
the
honor
by
the
world
health
organization
of
being
one
of
the
newest
global
age-friendly
cities
due
to
the
work
that
we've
done
together.
B
So
today
we
received
another
award.
The
Ontario
age-friendly
community
recognition
award
was
presented
to
the
City
of
Toronto,
and
it
says
for
your
leadership
in
creating
a
welcoming
community
that
enables
seniors
to
live,
independent,
active
and
healthy
lives
and
I
want
to
thank
Premier,
Kathleen,
Wynne
and
Minister
Deepika
dumela
who's.
The
minister
of
seniors
affairs,
for
this
really
wonderful
recognition
of
the
work
that
we've
done
together
and
I
want
to
specifically
recognize
Andrea
Austin
are
remarkable,
lead
on
the
senior
strategy
staff
lead
along
with
our
Toronto
seniors
forum.
B
A
C
Thank
you.
I
just
wanted
to
note
that
we
have
a
mayor,
a
very
ver
bond
of
ik
here
from
Kitchener
area
who's
been
a
good
colleague
of
many
of
us
at
the
Federation
of
municipalities
and
noting
as
well
that
he's
waiting
for
his
LRT
vehicles
just
as
much
as
we
are
here
in
the
City
of
Toronto,
so
we're
waiting
together,
Thank.
E
C
F
Through
the
chair
with
regard
to
the
respite
sites,
we
have
confirmed
that
five
of
the
eight
will
continue
on
through
2018,
a
sixth
we
are
currently
negotiating
with
at
the
moment,
and
we
know
that
the
final
to
the
better
living
center
and
350
for
Davenport,
we
will
have
to
find
alternative
alternate
sites,
for
we
have
both
of
those
sites
until
mid-may,
and
we
are
quite
confident
that
we
will
find
two
alternate
sites
for
those
two
locations.
So
that
is
the
respite
sites
in
terms
of
the
the
shelter
infrastructure.
C
G
G
But
maybe
the
general
manager
could
handle
as
well
ten
of
the
first
new
recommendations
before
us
that
came
to
CDR
directives
to
other
levels
of
government
federal
government.
Provincial
government
I.
Don't
think
it's
any
secret
that
health
care
is
provincial
jurisdiction.
Immigration
is
federal
jurisdiction,
but
we've
asked
these
other
levels:
government
to
be
partners.
We've
asked
for
various
communications
to
these
other
levels
of
governments.
We
haven't
seen
anything
a
committee
that
indicates
that
communication
is
made.
What
is
the
normal
process
when
counsel
direct
staff
to
communicate
to
another
level
of
government.
G
Yes,
I
think
that's
preferred
because
the
bulk
of
our
motions
are
asking
other
levels
of
government
to
participate
in
various
cost
share
programs.
So
having
a
record
of
that
communication,
I
think
for
follow-up
is,
is
very
important.
I
guess
through
through
use,
madam
Speaker
to
the
general
manager
I
know,
there's
a
push
on
now
to
build
a
thousand
new
permanent
beds,
and
that
is
a
three
year
program
for
the
chair.
That's
correct
and
that's
listed
as
a
cost
of
about
a
hundred
and
seventy
eight
million
million
dollars
here.
F
G
F
G
F
G
When
it
comes
to
the
mountain
or
a
load
of
emotions
that
are
coming
forward
from
the
CDR
and
then
from
council
I
realize
it's
a
monumental
task
to
get
on
top
of
them.
Some
of
them
are
quite
onerous.
Take
a
lot
of
work,
a
lot
of
staff
time.
Do
you
have
the
resources
to
to
respond
to
those,
because
some
of
the
and
middlee
some
of
them
are
directed
to
the
deputy
city
managers?
F
The
chair,
it
is
true,
there
is
an
awful
lot
of
work
to
do
we're
working
very
closely
with
many
other
divisions
to
support
us
in
this
work.
We
have
asked
for
and
received
support
from
Council
to
have
some
additional
resources
made
available
and,
as
we
continue
with
the
work
should
we
require
additional
resources.
We
would
come
back
to
Council
for
that
now.
G
J
J
I,
just
I
know
that
the
councillor
haven't
looked
after
this.
He
ate
my
lunch,
but
I
had
asked
mayor
of
Ravana
was
from
Kitchener
to
come
up
and
I
know
he's
been
introduced,
no,
no,
not
at
all,
but
I
I
just
wanted
to
add
I,
don't
know
if
you
made
reference
to
this,
but
I
wanted
to
say
these
presents
first
of
all.
Welcome,
but
I
also
wanted
to
say
that
you
know
we're
really
trying
to
make
something
real
of
this
Toronto
Waterloo
quarter,
because
it's
a
very
powerful
tool
for
selling
the
Toronto
region.
J
We've
traveled,
together
to
a
Silicon
Valley
to
try
and
woo
back
Canadians
who
are
down
there,
and
we
will
continue
to
do
things
together,
but
I
just
want
to
say
he's
not
only
welcome
here,
but
he's
welcome
as
a
partner
of
ours
in
trying
to
build
up
a
very
important
sector
of
our
region
and
I.
Think
the
rising
tide
will
lift
all
boats,
so
welcome,
remember,
van
Amash!
Thank
you.
A.
D
Thank
You
speaker
I'd
like
to
welcome
students
from
the
Scarborough
University
of
Toronto
campus
Alexander
Flynn
and
her
students
who
are
studying
human
geography
and
city
studies,
specifically
the
city
structures
and
city
choices.
Course
they
have
provided
a
number
of
counselors
today
with
briefing
books
on
various
subjects.
I'm
one
of
those
counselors
I
think
maybe
counselor
Davis
is
and
counselor
Lee.
My
colleague
here
will
list
all
the
counselors
have
been
volved.
I
just
want
to
thank
each
and
every
one
of
you,
I
found
it
very
enlightening
and
I
can't
wait
to
read
the
briefing
book.
D
C
The
briefing
books
from
the
students,
in
my
case
is
the
briefing
book
on
transit
in
Toronto
and
especially
in
Scarborough,
and
the
course
book
they
are
doing
is
with
regards
to
local
governments,
management
and
policy
making.
And
it
is
good
to
be
able
to
read
what
our
students
are
doing,
because
the
future
belongs
to
them
and
they
have
to
tell.
L
F
L
F
The
chair
right
now
we're
working
with
the
office
of
emergency
management
to
come
up
with
a
very
robust
plan
for
the
future.
There
has
been.
There
are
a
number
of
emergency
plans,
as
you
know,
within
the
city
for
different
things,
fires
disasters
and
others.
There
has
not
been
emergency
plans
put
in
place
for
this
type
of
situation,
so
we
want
to
work
with
them.
Work
with
Council
to
identify
the
the
best
approach
for
the
future.
Should
something
like
this
happen
again
great.
M
N
N
D
N
Another
recommendation
is
that
council
requests
the
provincial
government
to
provide
a
response
to
councils
previous
requests
to
immediately
reintroduce
funding
mechanisms
to
offset
the
cost
of
sudden
and
prolonged
increases
in
demand
for
emergency
shelter
space
in
Toronto.
So
when
did
we
make
that
request
and
what
was
the
provincial
governments
response.
F
F
F
A
O
F
O
O
Thank
you.
That's
very
helpful
with
respect
to
the
number
of
facilities
that
you've
negotiated
that
will
be
open
as
brand
new
shelters
this
year.
I
think
you
said
that
you're
on
track
to
open
now,
six
in
2018
that
there's
two
more
sites
being
negotiated.
Where
are
you
in
the
in
the
terms
of
those
negotiations.
F
O
F
O
And
so,
with
respect
to
the
new
partnership,
that's
that's
put
into
place
with
the
trial
real
estate
board.
I
know
that
you've
had
some
significant
responses
from
some
of
the
TREB
members.
They've
brought
forward
some
potential
prospect
listings
how
many
of
them,
how
many
prospect
listings
were
advanced
to
your
attention
so.
O
F
O
F
O
O
Correct,
okay,
that
is
and
with
respect
to,
and
thank
you
very
much
quite
encouraging
with
respect
to
the
number
of
beds
that
were
in
the
pipeline
to
be
produced
and
secured
sir
to
be
created
this
year.
How
many
of
them
are
already
spoken
for
beds
such
as
replacement
beds
through
the
George
Street?
Revitalization,.
F
O
F
K
F
Through
the
chair,
the
emergency
shelters
are
permanent,
fixed
facilities
that
have
that
are
in
place
to
provide
housing,
temporary
housing
to
individuals,
along
with
many
other
services,
access
to
employment,
access
to
health,
those
types
of
things
yep,
the
drop-in
services.
There
are
daytime
drop-in
services
that
provide
food
and
basic
services
and
there's
also
the
respite
sites,
which
we've
opened
this
winter
again,
that
provide
a
safe
place
to
come
in
out
of
the
cold
food.
K
But
they're
different
they're
different
entities,
they're
different
functions
or
the
chair,
they
are
different,
so
recommendation
number
12
from
the
committee
talks
about
using
the
existing
shelter
standards
as
the
basis
for
the
development
of
the
interim
standards
for
the
24-hour
homeless
programs
that
are
not
shelters
and
I.
Take
it
they're
referring
to
standards
the
drop-in
centers.
Are
you
not
doing
this
already
developing
standards
for
the
drop-in
centers
through.
F
K
Does
recommendation
number
12
push
you
in
a
direction
to
make
drop-in
shelters
similar
to
emergency
shelters,
because
it's
pushing
you
in
a
way
of
using
one
set
of
standards
for
the
other
and
the
standard
defines
the
the
activity?
Does
it
not
I'm
just
trying
to
understand
the
effect
of
number
12
I
thought
you
were
already
doing
that,
but
the
committee
saw
it
fit
to
underline
it
even
further
through.
K
Okay,
great
number
10
recommendation
number
10
mentions
looking
at
surplus
properties,
including
354
George
Street,
and
the
moss
Park
armory
for
emergency
shelter,
supportive
and
affordable
housing
uses
that
to
me
infers
that
we're
going
to
ask
the
the
governments
to
convert
the
moss,
Park
armory
into
an
emergency,
shelter
or
some
other
type
of
use.
Is
that
how
you
read
that
as
well?
K
K
K
Take
a
moment
to
comment
on
what
a
great
report
it
was
to
lay
out
how
all
of
this
works
and
some
of
the
numbers
behind
it,
but
we
spend
a
lot
of
time
talking
about
supportive
housing
and
the
need
to
aspire
to
some
growth
on
that
I
wondered
if
you
could
tell
me
how
supportive
housing
is
funded
right
now
with
respect
to
the
base
funny
I
know
the
provincial
and
federal
governments
contribute
to
that,
but
is
the
city
contributing
something,
and
how
do
we
determine
the
size
of
that
program?
It's
looking
at
18,000
through.
F
Through
the
chair,
the
provincial
government
currently
administers
and
funds
7,000
supportive
housing
beds
in
the
province.
The
city
does
not
at
the
moment
the
provincial
government
has
started
the
homes
for
good
program,
which
is
a
ninety
million
dollar
program,
focused
on
providing
housing
with
support
services
to
individuals
experiencing
homelessness.
So.
K
F
K
F
E
Thank
You,
speaker
I.
Let
me
begin
first
of
all
by
thanking
our
staff
and
shelter
support
and
Housing
Administration,
not
just
for
the
work
that's
being
done
over
the
last
couple
months,
but
the
work
in
developing
this
report
in
January
of
this
year
after
the
brutal
cold
and
the
debates
we
had
in
this
chamber,
our
CDR
committee
took
it
upon
ourselves
to
ask
for
a
whole
series
of
information
in
a
very
compressed
timeline
and
I.
E
We've
spent
a
lot
of
time
in
recent
months,
in
particular
in
this
council
chamber,
having
at
times
rather
fierce
debates
about
how
we
can
ensure
we
have
an
adequate
and
dignified
Emergency
Response
system
for
people
who
are
in
danger
and
living
rough
on
the
streets
or
experiencing
homelessness,
and
that's
been
critical
from
the
point
of
view
of
harm
reduction
and
saving
lives.
But
ultimately,
we
need
to
commit
and
double
down
on
what
our
goal
is,
and
that
goal
is
yes
providing
an
emergency
response,
but
ending
homelessness.
E
That
is,
and
must
be,
our
ultimate
goal
as
a
city
and
to
that
basis,
the
debate
we
have
here
today
and
the
recommendations
that
CDR
brought
forward
is
to
transition
our
focus
from
scale
continuing
to
scale
up
our
emergency
response
on
the
shelter
side,
but
moving
towards
transitional
housing
and
that's
critical.
You
know
in
recent
months
the
the
capacity
of
our
shelter
system,
the
30%
increase
in
people
using
it,
has
exposed
the
dire
need
in
the
dire
situations
and
I
do
think.
E
E
But
while
that
work
continues
to
ensure
that
we
have
a
more
dignified
and
adequate
emergency
response
until
we
ensure
that
we
have
a
pathway
out
of
the
shelter
system
as
opposed
to
just
an
entrance
into
the
emergency
response,
until
we
ensure
we
do
that,
people
will
continue
to
experience
homelessness
and
until
we
address
the
health
and
housing
needs,
we
risk
embedding
homelessness
in
our
city.
While
we
try
try
to
confront
it,
and
so
that's
what
the
motions
that
CDR
brought
forward
for
me
are
fundamentally
about.
E
It
is
establishing,
for
the
first
time
since
2009
as
a
City
Council,
a
clear
target
for
supportive
housing
in
this
city.
It's
about
establish
ambitious
target,
not
in
the
basis
of
aspirations,
but
on
the
basis
of
need,
because
what
we
know
is
that
there
are
14,000
people
in
our
city
on
the
access
point
waiting
list
at
the
province
for
supportive
housing.
What
we
know
is
that
list
is
demonstrative,
but
not
exhaustive
of
need
and
that
the
Wellesley
Institute
has
said
it's
closer
to
18,
thousands
and
so
CDR
has
decided
and
said
that
we
will
establish.
E
Each
and
I
want
to
be
clear
here
on
the
federal
side,
the
National
Housing
Strategy
and
the
forty
billion
dollars.
We
don't
know
any
of
the
details
yet
in
fact,
the
provincial
government
and
the
federal
government
haven't
even
signed
the
agreement.
Yet
until
that
money
is
there
that's
critical,
but
we
as
a
city
have
to
clearly
articulate
what
we
want
to
use
some
of
that
money
for
that's.
E
We've
had
that
discussion
because
there
aren't
enough
of
them,
but
are
now
we
also
assisted
E
with
equal
force,
need
to
scale
up
our
focus
on
transitioning
people
out
of
shelters
and
I
would
encourage
all
those
around
this
table,
including
those
who
will
be
running
for
provincial
office
next
month
to
commit
to
this
target
and
to
commit
to
the
funding
being
there
when
it
happens.
Thank
you
very
much.
O
You
very
much
madam
Speaker
I
would
like
to
begin
my
remarks
by
first
of
all
thanking
staff
for
this
detailed
report.
I
think
we
were
just
as
complimentary
to
them
at
the
CDR
committee
simply
because
the
data
that's
contained
in
front
of
you
is
so
full
and
in
far
more
robust
than
we've
ever
seen.
It's
also
important
to
note
that
the
reason
we
have
this
information
before
us
is
because
there
have
been
so
many
requests
and
motions
that
had
had
to
move
forward.
Asking
for
this
information
to
be
compiled
and
I
think
that
there
is.
O
There
is
something
to
be
noted
about
the
number
of
motions
that
have
been
flying
back
and
forth
as
CDR,
even
across
this
floor
of
Council,
as
we
try
to
get
ourselves
a
bigger
picture,
a
fuller
picture
with
all
the
details
of
what
really
is
happening
in
the
shelter
system,
and
that
includes
extension
to
the
winter
restaurant
programs,
the
the
hotel
beds
and
everything
else
that
comprises
the
sort
of
emergency
response
from
the
city
with
respect
to
homelessness.
So
it
should
not
be
lost
on
on
members
of
council.
O
Madam
Speaker
is
that
this
report
is
full
and
it's
before
us,
largely
because
members
of
council
have
been
asking
and
agitating
for
it.
So
we
want
to
thank
staff
for
providing
us
this
information.
The
date
of
April
15,
weighs
very
heavily
for
members
in
our
community
in
the
downtown
core,
and
it's
because
we
are
all
bracing
ourselves
for
what
happens
if
winter
rest
bits
are
too
close
and
and
people
are
to
be
put
out
onto
the
street
once
again,
and
you
can
see.
O
Madam
Speaker
is
that
there
are
a
number
of
individuals
who
are
living
vicariously
and
their
Street
involved
and
they're
living
in
harm's
way,
because
they're
populated
in
our
streets,
we
find
them
in
the
ravines.
We
find
them
in
parks
and
they
need
a
lot
of
assistance.
So
the
need
to
build
adequate
shelter
facilities
with
the
right
level
of
wraparound
supports,
including
mental
health
and
addiction.
Support,
is
so
tera
melt
and
for
us
it's
a
matter
of
life
and
death.
O
So
the
report
is
is
is
timely,
but
in
some
ways
it's
actually
a
little
bit
late,
because
we
could
have
done
so
much
better.
Madam
Speaker,
in
responding
to
the
crisis,
that's
before
us
and
I
know
that
there's
been
conversations
about
the
right
language
to
use.
Do
we
call
it
as
a
crisis?
Do
we
not
and
clearly
it
is,
and
by
way
of
the
recommendations
coming
out
of
CDR
and-
and
it
was
noted
by
another
member
of
councils
that
there's
all
these
motions
coming
out
of
CDR?
O
These
motions
are
coming
out
other
CDRs,
because
we're
actually
working
together
with
staff
to
build
a
fuller
response
moving
forward
every
single
time.
If
we
did
not
move
those
motions
at
CDR,
then
what
we
you
would
have
before
you
is
actually
the
staff
recommendations
which
actually
summarized
in
as
as
succinctly
as
I
can
says
a
lot
of
thank
yous
to
other
orders
of
government,
whether
it's
thank
you
for
for
coming
to
our
rescue
of
the
Maas
Park
armory,
or
perhaps
thank
you
for
opening
up
George
free
facility.
That
was
certainly
not
a
good
enough
response.
O
So
the
motions
that
have
made
this
now
new
series
of
recommendations
from
CDR
is
far
stronger
than
it
was
when
we
first
started
the
conversation
when
we
went
CDR
firstnet.
What
we
do
know
is
that
homelessness
is
on
the
rise.
We
can
ask
people
to
to
join
the
list,
get
yourself
on
a
housing
list
and
the
wait.
The
wait
list
for
social
housing
is
over
191
thousand
strong.
It
will
literally
be
about
seven
or
eight
years
before
your
name
comes
up.
O
We
know
that
the
supportive
housing
list
is
18,000
strong,
and
so
it's
almost
a
sentence.
I
don't
want
to
say
death,
but
for
some
individuals
it
is
almost
a
death
sentence
to
be
asking
them
to
get
onto
a
list
that
we
will
never
ever
see
any
progress
on
if
we
don't
get
to
the
root
cause,
which
is
the
fact
that
we
have
people
with
mental
health
that
are
falling
through
the
cracks.
O
We
have
entrenched
predatory
capitalism
that
forces
a
land
speculation
environment
around
us,
as
the
hot
cost
of
housing
becomes
more
and
more
expensive
and
we
have
a
social
safety
net
that
has
fallen
apart
and
as
three
orders
of
government
are
now
grappling
with
this
crisis.
Well,
this
crisis
was
manufactured
in
some
ways
by
the
three
orders
of
government
all
shrugging
their
shoulders,
deciding
not
to
work
together,
not
building
mental
health
supports
and
not
adequately
responding
to.
What
is
an
economic
crisis
that
people
are
not.
People
are
living
in
poverty
and
they're
living
in
harm's
way.
O
So
that's
what
this
response
this
that's
what
this
report
is
now
responding
to.
It
is
not
the
solution,
which
is
what
councillor
Krusty
is
alluding
to.
We
have
a
lot
more
work
to
do
madam
Speaker,
but
I
am
glad
that
we
are
here
now
and
I
look
forward
to
our
next
discussion,
which
is
the
Ombudsman's
report
on
the
winter
respite
system
as
a
whole.
Thank
you
very
much.
Thank
you.
G
You,
madam
madam
Speaker
and
I'd,
like
to
thank
my
committee
members.
It
looks
like
almost
all
of
my
committee
is
going
to
be
speaking
today
and
I
have
to
give
them
a
lot
of
credit
for
the
ideas
on
enhancing
and
improving
our
our
shelter
system
for
making
sure
that
this
conversation
continues,
making
sure
that
we
included
and
embedded
into
our
budgetary
processes
and
I
think
it's
important
to
also
thank
our
city
staff
for
handling
one
of
the
most
difficult
files
that
we
could
hand
them.
G
Think
for
a
minute
of
6,200
people
of
our
most
challenged
residents
seeking
shelter
every
night
6,200
population
of
most
of
the
towns
and
cities
across
across
this
country,
and
the
bottom
line
is
on
the
positive
side
that
the
City
of
Toronto
now
is
sheltering
more
people.
It's
saving
more
lives
and
it's
providing
more
supports
than
any
other
time
in
our
history,
and
it
is
true,
it
is
needed.
I
have
taken
the
time
to
visit
Seton
house
Peter,
Street
volunteered
it
out
of
the
cold
and,
of
course,
Sinclair's
and
I've
listened
I've
learned.
G
G
So
from
that
point
of
view,
I
don't
want
to
I,
don't
want
to
belabor
the
point,
but
I
do
want
to
thank
once
again
our
city
staff
for
working
on
this
most
difficult
file
for
keeping
our
homeless
safe
for
doing
everything
they
can
to
make
sure
they
come
in
from
shelter
from
the
storm
and,
of
course,
encourage
them
to
come
forward
with
more
reports
like
this,
which
are
very
impressive
and
provide
us
for
an
important
framework
and
roadmap
for
the
years
ahead.
Thank
you
very
much.
B
Speaker,
it
is
clear
that
we
need
far
more
affordable
housing
to
support
the
over
a
hundred
thousand
150,000
people.
We
know
we're
on
the
list
nevermind,
the
many
other
thousands
of
people
who
are
not
on
the
list,
but
are
equally
is
in
need,
but
we
definitely
need
to
make
sure
that
we
have
the
supports
there
and
ready
to
ensure
that
those
who
don't
have
access
who
are
living
on
our
streets
are
cared
for
until
they
do
get
affordable
housing
which
were
far
behind
building.
We
need
transitional
housing.
We
need
more.
B
Mental
health
and
addiction
supports
to
be
able
to
provide
for
those
people
and
ultimately
we
need
more
people
on
the
streets
supporting
those
individuals
in
need,
but
I
don't
just
hear
about
the
people
who
need
either
affordable
housing,
transitional
or
shelter.
Support
I
also
hear
from
homeless
kids
on
our
streets,
whom
I've
spoken
with,
who
have
told
me
that
they
don't
feel
safe
in
our
existing
shelter
system.
B
B
One
thing
that
has
not
been
said
today
that
I
believe
needs
to
be
said
is
that
over
the
past
several
months
there
has
been
a
dearth
of
leadership
at
the
top
when
it
comes
to
supporting
those
in
need
on
our
streets.
Our
most
vulnerable,
but
I
have
observed
firsthand
where
that
leadership
has
come
from.
B
The
first
person
that
comes
to
mind
is
councilor
Wang
Tam
cancer,
wong-tam
Ad
Council,
along
with
people
like
councilor
crécy
and
councillor
Fletcher
and
others
and
Carol
have
adamantly
adamantly
been
focused
on
providing
for
people
on
our
streets
who
are
in
need
of
respite
shelter,
along
with
councilor
bye.
Lo
bye,
lo,
who
is
consistently
championed
the
end,
result
answer
which
is
providing
enough
affordable
housing
to
access
for
everyone
in
need
across
her
city,
but
that's
where
the
political
leadership
has
come
from
cancer.
B
Wang
Tam
told
us
last
year
that
we
would
need
a
respite
shelter
at
the
Armory's.
She
told
us
that
she
knew
that
already
and
council
ignored
her
plea
on
the
ground
people
at
kathy
crow.
When
the
mayor
said,
why
should
we
take
people
like
Kathy
crow
as
gospel?
Why
should
we
listen
to
her
well,
meanwhile,
she's
being
recognized
in
Ottawa
with
an
order
of
Canada
as
a
recipient
because
of
the
leadership
that
she's
proven
providing
us,
we
should
be
listening
to
voices
like
Kathy
crow
who
lives
and
breathes
this
work.
B
B
Far
too
long,
I
want
to
acknowledge
the
front
line,
workers
and
staff
who
I
know
worked
tirelessly
over
night
and
night
and
night
after
night
to
support
the
people
who
they
are
entrusted
to
care
for
and
I
want
to
acknowledge
that
and
I
express
our
community's
appreciation
for
the
work
you
do.
But
this
isn't
enough.
B
We've
started,
but
this
isn't
enough,
but
we
need
the
leadership
here
to
actually
listen
to
voices
like
councilor
wong-tam
and
listen
to
the
voices
like
Cathy
crow
when
they
tell
us
months
in
advance
that
there
is
going
to
be
a
crisis.
We
can't
pretend
that
there
isn't
going
to
be
one
when
the
people
on
the
ground
know
that
there
is
going
to
be
an
emerging
crisis.
B
Lastly,
I
want
to
acknowledge
MP
Adam
Vaughan,
when
at
the
very
time
that
councillor
Willingham
was
asking
us
to
request
the
Armory's,
be
open,
Adam,
Vaughn,
tweeted
out
our
federal
government
is
here
to
work
with
you.
If
we
hadn't
got.
If
we
had
got
to
work
right
then
and
ago,
she
did
a
deal
like
we
did,
that
didn't
cost
us
money,
didn't
cost
us
rent
anyway
and
actually
opened
up
the
Armory's
within
a
good
period
of
time.
The
Armory's
would
have
been
open
up
opened
up
weeks
before
they
eventually
were.
B
H
H
Knowing
that
you
know,
we
have
to
strengthen
our
shelters,
a
system
that
we
did
need
to
make
a
huge
investment,
because
we're
not
responding
the
way
that
the
city
should
have
been
responding,
but
that
I
feel
that
every
time
we
are
expanding
a
shelter
system,
we're
failing
our
city
because
we
shouldn't
be
able,
we
shouldn't
be
opening
more
shelters
beds.
We
should
be
able
to
close
shelter
beds.
H
We
should
be
able
to
house
people
properly,
that's
what
we
should
be
doing
and
that's
why
I
think
this
is
such
important
work
that
we're
doing
here,
because
the
true
and
valid
way
that
we're
actually
going
to
tackle
homelessness
in
this
city
is
not
simply
by
opening
new
shelter
beds.
Yes,
we
have
to
have
a
strong,
adequate,
humane
shelter
system,
but
we
need
to
look
at
the
inputs
and
outputs,
and
that's
what
we're
doing
in
here.
It's
looking
at
the
transitional
housing
that
we're
gonna
need
its
deal.
How
do
we
deal
with
the
chronic
homelessness?
H
And
what
I'm
trying
to
do
in
here
is
what
councillor
Fletcher
and
I
did
with
the
shelter
system
is
bring
the
advocates
and
ours,
our
staff,
our
planning
staff,
and
find
that
middle
area.
Where
you
know
transitional
housing,
more,
affordable
housing
can't
be
an
excuse
to
build
out
bad
buildings
and
to
build.
You
know
just
anything
anywhere,
but
we
also
have
to
understand
that
building
transitional.
It's
it's
just
not
like
building
any
other
kind
of
housing
that
there
are
special
needs
and
I
think
we
need.
H
We
as
a
city
need
to
have
this
conversation
with
the
sector
and
identify
what
are
the.
What
are
the
issues?
What
are
the
solutions
and
find
that
gray
area
to
expedite
it
and
to
get
it
sooner
done,
and
that
can
be
done
right
here.
We
don't
have
to
ask
the
province
and
that's
what
I'm
asking
right
here
to
be
done.
H
P
A
P
I'm
gonna
be
repetitive
here,
because
I
think
most
people
have
heard
this
speech
before,
but
but
I
think,
every
time
we
talk
about
these
kinds
of
issues,
I
think
they
need.
The
other
side
of
the
equation
needs
to
be
mentioned.
Then
this
comes
from
a
housing
advocate,
and
somebody
who
believes
that
that
we
need
to
be
moving
faster
in
these
in
this
direction.
The
problem
is,
we've
got
it.
We've
got,
we've
got
most
of
this
at
our
fingertips
already
and
I.
P
The
same
old,
same
old,
same
old
I
think
we
should
be
thinking
outside
the
box
a
little
bit
more
in
figuring
out
how
to
get
it,
how
to
get
these
things
done
sooner
and
I'm,
not
one
that
that
that
favors
shelters
the
way
we
see
shelters
today,
I've
said
all
along
the
transitional
housing
is
the
only
way
to
deal
with
with
these
kinds
of
things
and
I.
Don't
understand
why
we
wire
our
logic.
P
Isn't
thrown
in
that
particular
direction,
and
instead
all
we
want
to
do
is
keep
spending
money
on,
on
the
current
shelter
logic
that
we
have
today
treating
people
like
cattle
doesn't
work
and-
and
that
seems
to
be
the
direction
of
of
council
regularly.
Let's
just
draw
everybody
into
one
room
and
we're
okay,
we
don't
feel
guilty
anymore.
At
the
end
of
the
day,
we
can
get
the
same
results,
probably
a
little
cheaper
than
what
we're
doing
now.
P
People,
yes,
even
immediately,
if
they
need
it
in
units
that
are
sitting
vacant
in
the
City
of
Toronto,
we
are
still
refusing
to
deal
with
them
and
until
we,
until
we
I
guess,
realize
that
it's
just
going
to
keep
we're
just
going
to
keep
doing
the
same
thing
over
and
over
again.
Why
is
it
that
we
don't
want
to
deal
with
the
landlord?
What's
the
reason
we
don't
want
to
open
up
some
dialogue
and
some
agreements
with
some
of
the
landlords
that
are
prepared
to
give
us
the
unit's
immediately
in
the
city.
P
Toronto
I
can
give
you
probably
15
or
20
of
them
that
that
are
prepared
to
work
out
a
deal
with
the
city.
Toronto
I
know
that
our
staff
are
prepared
to
do
that.
I
know
that
the
direction
that
we've
we've
given
in
this
council
in
the
past
with
policy
allows
us
to
do
that.
The
only
thing
stopping
us
is
a
political
reluctance
to
move
forward
this
way.
P
So,
while
I
agree
with
many
of
the
initiatives
that
we
take
on
with
respect
to
this,
I
think
that
politics
is
standing
in
our
way
and
I
think
that
just
building
on
more
shelters
and
throwing
money
into
shelters
as
we
see
it
and
as
we've
seen
it
before,
really
doesn't
cause
that
doesn't
solve
the
problem.
There
are
ways
to
deal
with
this
permanently
and
I.
Think
the
politics
are
stopping
us
from
doing
that.
Q
To
speak,
thank
you
and
I.
Do
have
a
motion.
Speaker,
City
Council,
requests,
the
deputy
city
manager,
cluster
aid
to
support
the
development
of
new
spaces
for
aging
homeless
by
the
redevelopment
of
existing
sites,
including
including
potential
purchases
of
new
sites,
if
necessary
and
I
will
address
that
specifically
in
well
I'll
address
it
now.
Q
Think
we're
going
to
be
having
I,
don't
want
to
call
it
a
tsunami,
but
this
is
going
to
be
greater
and
greater
pressure,
and
some
of
them
have
existing
sites
that
they
can't
redevelop.
They
can't
redevelop
to
the
point
of
making
a
site
with
an
elevator.
A
lot
of
the
buildings
that
were
built
and
people
moved
in
too
many
years
ago
are
four-story
walk-ups
well,
when
you're
broken
down
in
your
health,
you've
had
a
rough
life
and
you're
at
the
point
where
you
simply
need
more
help.
You
cannot
go
up
and
down
those
stairs.
Q
Q
They
got
funding
that
was
50
spaces
where
people
were
shoved
into
broom
closets
and
they
created
25
beautiful
little
Suites
for
single
men
to
get
off
the
street
and
get
on
with
their
lives
and
from
what
I
understand
about
supportive
and
transitional
housing,
you
can't
have
200
people
in
a
place:
they're
small
they're,
boutique,
they're
you're,
offering
support
to
people
to
develop
a
new
life
and
move
on.
So
by
their
very
nature,
they
have
to
be
small
enough
and
micro
enough
that
we
can
make
a
difference
in
those
lives.
Q
So
really
I
think
that
we
have
a
terrible,
terrible
housing
crisis.
We
have
30,000
people
moving
in
every
year
to
the
city.
We
have
18,000
people
who
new
transitional
housing.
We
have
7500
people
needing
emergency
housing,
we're
only
able
to
offer
it
to
6,500,
and
we
have
over
a
hundred
thousand
people
waiting
for
affordable
housing,
that's
affordable,
rental
and
rgi
in
a
city.
That's
so
wealthy
in
the
city,
that's
building!
So
much!
So
when
we
look
at
the
housing
continuum,
we
can't
just
look
at
shelters,
I,
agree
with
the
deputy
city
manager.
R
J
I
think
the
first
thing
that
these
recommendations
speak
to
through
through
the
list
in
different
ways
is
a
recognition
that
is
absolutely
necessary
and
that
I
continue
to
push
forward
to
this
day
of
Toronto's
extraordinary
needs
when
I
first
got
here.
Members
of
council
will
recall,
madam
Speaker,
that
we
were
in
the
midst
of
having
the
provincial
government
in
removed
from
us.
86
million
dollars,
which
actually
had
to
do
didn't
really
matter
what
it
had
to
do
with
in
terms
of
because
money
is
money,
but
it
had
to
do
with
with
support
for
housing.
J
They
were
just
taking
away
from
us
86
million
dollars,
and
we
then
and
I
think
it
was
the
right
thing
to
do.
We
had
a
debate
about
that
here.
We
amortize
that
that
withdrawal
of
funding
over
time
so
that
it
wouldn't
have
a
severe
and
impact
on
our
budget,
but
the
bottom
line
was:
it
was
86
million
dollars
out
of
our
pockets
that
otherwise
would
have
been
available,
and
this
goes
on
and
on
and
on
I
mean.
So
if
you
look
at
shelter
funding,
for
example,
there
was
a
change
made
a
number
of
years
ago.
J
I,
don't
even
remember
when
that
essentially
capped
out
no
matter
what
the
extraordinary
demands
were
on
the
City
of
Toronto
to
provide
shelter
for
people
who
needed
it.
We
were
capped
out
on
how
much
money
we
could
get
and
I
have
taken
that
up
with
the
Premier
I
have
taken
it
up
with
the
minister
of
housing,
I've
taken
it
up
with
the
Minister
of
Finance
and
I
will
tell
you
I'm,
actually
optimistic
I,
look
I'm
an
optimist
by
nature,
but
I'm
optimistic.
J
Please
do
the
homework
to
understand
that
this
city
and
its
needs
are
different
there
on
a
scale.
That
is,
unlike
anything
else
in
the
rest
of
the
country,
partially
because
of
our
difference
in
provincial
policy,
to
where
we
actually
have
responsibility,
for
example,
for
social
housing,
which
nobody
else
in
the
country
does
can
lead
consistent
government
partnerships,
I
mean
I,
think
we're
in
a
good
place
or
a
better
place.
J
To
get
this
done
and
I
wanted
to
say
a
word
that
people
often
don't
expect,
but
I've
tried
very
hard
and
carrying
out
this
job
to
be
nonpartisan
because
I
don't
belong
to
a
political
party,
anymore,
Peter,
milchin,
I.
Think,
as
a
former
member
of
this
council
brought
to
his
job
an
understanding
of
what
we
face
down
here
and
I
think
it's
shown
in
a
positive
way.
The
stuff
he's
done
reflects
what
he
learned
when
he
was
here
and
he's
taken
that
to
Queen's,
Park
and
I.
Think
that's
been
a
very
good
thing
for
us.
J
Thirdly,
I'll
mention
the
what
I
call
the
integrated
provision
of
service
and
I
guess
in
here
there's
quite
a
mention
of
health
and
thank
God.
Finally,
before
Eric
Hoskins
left,
one
of
the
things
he
did
was
to
actually
introduce
the
notion
that
we
would
have
delivery
of
some
health
care
services
in
shelters
and
I
think
the
closer
we
can
start
to
bring
those
systems
together
and
again,
that's
covered
in
these
recommendations.
That's
going
to
be
good
and
I
think
this
recommendation,
that's
in
here
about
this
is
very
well
taken
and
will
be
serve
us.
J
We
all
know
that
I
mean
the
professionals
know
that
the
province
knows
that
the
federal
government
knows
that
and
I
guess
again.
I'll
conclude,
madam
Speaker
on
a
note
of
cautious
optimism.
You
know.
Last
week
the
provincial
government
announced
further
investment
I
think
it
was
two
point:
1
billion
dollars
in
mental
health.
It
sort
of
looked
like
some
of
it.
I
think
I.
Remember
the
number
2000
supportive
housing
units,
which
I
thought
it
said
two
thousand
a
month.
I
would
have
said.
Well,
that's
getting
in
the
right
direction.
J
A
R
A
On
the
item:
okay,
please
PLEASE
members.
Okay,
on
the
item
count
please,
on
the
item.
Counselor
holiday
has
asked
that
recommendation.
Five,
ten
and
twelve
be
voted
on
separately
as
one
vote
and
then
the
rest.
We
can
vote
on
as
a
package,
so
on
items
recommendation
five,
ten
and
twelve
recorded
vote.
I
A
M
Not
sure
hold
on
okay,
I
think
it's
on
now
good
afternoon,
madam
Speaker
and
members
of
council
I'm
pleased
to
present
briefly
the
report
that
my
office
recently
completed
on
the
winter
respite
services,
this
winter
season
for
people
experiencing
homelessness,
as
as
members
of
embers
of
counsel
are
aware.
Winter
respite
services
are
different
from
shelters,
they're,
low
barrier
places
intended
to
provide
a
temporary
place
for
people
who
are
experiencing
homelessness
to
sleep,
to
have
a
warm
meal
and
to
obtain
referrals
for
health
and
housing
services.
M
According
to
the
city,
they
are
quote
designed
to
engage
and
provide
service
to
people
who,
with
more
complex
needs,
who
may
not
otherwise
access
traditional
shelter
beds.
The
background
to
our
inquiry
is
some
work
that
my
office
did
last
year.
Last
year
there
was
some
public
concern
about
the
adequacy
of
these
services.
At
that
time
they
were
called
24-hour
cold-weather
drop-in
services,
and
we
did
an
inquiry
last
year.
Looking
at
the
service,
then
we
made
three
recommendations
which
are
noted
on
the
slide.
M
We
recommended
that
for
each
site,
the
city
needed
to
establish
a
firm,
reasonable
maximum
capacity
and
put
in
place
protocols
for
what
happens
when
that
capacity
is
reached.
Secondly,
we
recommended
that
the
city
communicate
more
effectively
with
the
public
to
respond
to
concerns
that
there
was
adequate.
There
was
not
an
adequate
space
for
homeless
people
to
get
out
of
the
cold,
and
finally,
we
recommended
that
the
city
collaborate
with
a
research
group
at
st.
Michael's
Hospital
as
part
of
our
work.
M
Last
year,
we
followed
up
on
implementation
of
our
recommendations,
and
the
city
did
indeed
implement
the
three
recommendations.
We
also
pledged
to
follow
the
planning
for
this
winter
and
we
did
so
and
the
shelter
support
and
Housing
Administration
management
and
staff
provided
us
periodic
updates
as
to
their
planning
for
this
past
season.
M
So,
as
a
result,
we
determined
that
we
needed
to
do
a
new
inquiry
and
we
announced
that
on
January
2nd,
we
focused
on
two
issues
with
respect
to
these
services.
The
first
was
the
question
of
communication.
We
wanted
to
know
what
happened
during
those
four
reported
phone
calls
where
the
city
was
apparently
giving
incorrect
information
to
the
public
and,
secondly,
more
generally,
we
wanted
to
assure
ourselves
on
the
public's
behalf
that
the
city's
internal
and
public,
facing
communications
about
these
essential
services
for
vulnerable
people
were
adequate.
M
The
second
area
that
we
looked
at
related
to
the
conditions
at
the
individual
winter
respite
sites,
the
city
had
committed
publicly
to
provide
a
quote:
warm,
welcoming
and
safe
place
for
people
experiencing
homelessness,
and
we
wanted
to
ensure
that
it
was
fulfilling
that
that
public
commitment,
what
we
did
during
our
inquiry.
We,
my
staff,
did
a
lot
of
work.
I
have
to
say
they
interviewed
numerous
people
from
city
staff
to
community
agency
staff
at
the
sites
they
interview,
people
who
use
winter
respite
services.
M
They
interviewed
many
concerned
members
of
the
public
and
many
professionals
who
work
with
people
experiencing
homelessness
or
who
work
on
behalf
of
those
people
and
also
who
work
on
homelessness
policy.
They
did
an
extensive
review
of
policies,
protocols,
the
operating
agreements
for
each
of
the
winter
respite
sites
and
various
reports
on
related
issues
and
then
finally,
I
and
or
members
of
my
staff
visited
nine
winter
respite
sites.
M
We
found
that
3-1-1
did
not
have
accurate
information
and
neither
did
the
central
intake
service,
which
is
a
resource
for
members
of
the
public
seeking
shelter
or
respite.
We
found
that
at
least
three
times
on
at
least
three
of
those
calls.
Sorry
on
three
of
those
four
calls.
Staff
did
wrongly
tell
the
public
that
there
was
no
space
when,
in
fact
there
was
we
found
that
the
terminology
the
city
is
using
is
inconsistent
and
confusing.
M
We
found
12
different
terms
that
the
city
uses
for
winter,
respite
services,
and-
and
you
know
we
hear-
we
see
it
in
the
media.
We
see
it
in
in
reports
about
these
services,
because
the
language
is
always
changing.
We
found
that
the
roles
of
the
three
different
departments
that
give
the
public
information,
namely
3,
1,
1,
Toronto,
shark,
the
streets
to
homes,
assessment
and
referral
center
and
central
intake
are
not
well
understood
and
even
more
important,
they're
not
well
coordinated,
and
we
found
that
there
were
problems
with
the
website.
M
The
city's
website
is
not
clear
enough
about
what
people
should
do
if
they
are
seeking
services
and
what
they
should
do
if
they
are
seeking
information
about
the
services.
On
the
second
issue,
the
question
of
site
conditions:
we
found
that
there
was
a
vast
inconsistency
in
the
service
provided
at
different,
wet
winter
respite
sites
and
at
some
we
found
the
conditions
were
simply
below
an
acceptable
standard.
Some
examples
are
here:
some
had
no
showers,
some
had
between
1:00
and
5:00.
Most
of
the
sites
had
no
ramps,
elevators
or
accessible
toilet
facilities.
M
None
of
the
sites
had
beds
or
cots
to
accommodate
people
with
mobility
challenges
and
at
one
site
we
meant
we
measured
the
temperature
and
found
that
it
was
as
low
as
11
degrees
Celsius
inside
over
the
season.
As
you
are
well
aware,
the
city
expanded
the
winter
respite
capacity
dramatically
and
quickly.
It
went
from
239
spaces
when
the
season
began
on
November
the
15th
to
a
high
of
740,
which
was
the
number
between
January,
7th
and
January
15th,
and
we
have
detailed
an
appendix
B
of
our
report.
M
The
many
openings
and
closings
and
changes
of
capacity
that
went
on
through
the
season
as
the
city
attempted
to
meet
meet
the
need
the
season
started
out
with
five
sites
for
winter
respite
and
ended
up
at
one
point
as
high
as
10
sites.
As
of
this
morning,
4:00
a.m.
there
are
8
sites
operating
there
were
660
spaces
and
the
occupancy
was
533
people
using
those
services.
M
This
graph
in
our
report
presents
information
if
I
may
respectfully
say
so
in
a
very
interesting
and
compelling
way.
The
gray
block
is
the
capacity
of
winter
respite
services.
Overall,
the
Green
Line
is
the
use
of
winter
respite
services
by
date,
and
the
blue
line
is
the
temperature,
and
so
what
this
this
graph
clearly
illustrates
is
that
when
the
city
expanded
the
services,
regardless
of
the
temperature,
the
use
increased.
M
Because
of
the
nature
of
these
issues,
and
because
of
the
life-and-death
consequences
of
services
not
being
adequate,
we
did
something
that
we
don't
often
do,
which
is
that
we
made
recommendations
as
we
went
along.
We
didn't
wait
to
conclude
our
work
to
make
all
of
our
recommendations.
When
we
found
a
problem,
we
contacted
the
city
immediately
to
bring
it
to
their
attention
and
to
ask
them
to
fix
it.
So
we
actually
made
nine
of
those
types
of
recommendations.
M
While
the
inquiry
was
ongoing
and
in
each
case
the
city
responded
immediately
and
made
the
changes
necessary
to
to
rectify
the
problem
and
those
included
the
things
on
the
screen.
When
we
found
that
three
on
one's
information
was
wrong,
we
brought
it
to
the
city's
attention
they
corrected
it.
We
suggested
that
the
reporting
public
reporting
of
occupancy
and
use
of
the
sites
needed
to
be
more
detailed
needed
to
be
site-specific.
M
In
addition
to
the
nine
recommendations
that
we
made
as
we
went
along,
our
report
contains
nine
further
recommendations
to
address
the
findings
that
we
that
we
made.
We
recommend
that
the
city
require
all
staff
to
use
simple
and
consistent
terminology.
There's
no
need
for
all
this
different
language
that
simply
results
in
confusion
and
lack
of
understanding
as
to
what's
being
delivered.
We
recommend
that
the
city
clarify
the
roles
of
those
three
departments
I
mentioned
through
you
on
one
Toronto,
central
intake
and
shark,
and
that
they
develop
a
system
for
them
to
work
together.
M
We
recommend
that
the
system
develop
a
sister
sori
that
the
city
develop
a
system
for
sharing,
up-to-date
and
accurate
information
on
these
important
services.
We
recommend
that
the
data
collection
be
improved.
The
information
that
the
city
collects
about
who
is
using
these
services
can
be,
and
should
be
valuable
in
planning
and
also
in
in
short-term
planning,
day-to-day
and
also
in
long-term
planning
of
services,
and
we
think
that
the
city
needs
to
make
better
use
of
that
data.
M
You've
talked
about
the
broader
context
for
several
hours
today,
so
I
won't
I,
won't
belabor
the
issue,
but
it's
it
goes
I.
It
has
to
be
said.
I
think
that
the
causes
of
homelessness
in
Toronto
are
very
complex
and
they're
interrelated,
and
it
is
a
challenge
that
requires
all
three
levels
of
government
and
we
are
very
pleased
to
see
the
city
taking
a
taking
the
lead
in
that
complicated,
difficult,
but
very
important
discussion.
M
The
city,
as
you
have
heard,
is
working
on
developing
minimum
standards,
which
will
be
different
from
shell
shelter
standards
but
minimum
standards
for
these
these
services,
and
we
believe
that
it's
critical
that
they
meaningfully
consult
that
city
staff
meaningfully
consult
with
the
people
who
use
them.
The
people
who
work
with
those
those
members
of
society
and
also
the
community
agencies
that
are
the
city's
partners
in
delivering
the
services.
M
We
want
to
be
sure
that
all
affected
stakeholders
have
a
voice
in
developing
the
standards
just
before
I
wrap
up
I
just
want
to
acknowledge
the
efforts
of
some
people,
city
staff
and
management
with
their
community
partners.
It's
been
said,
but
I
want
to
repeat
it.
They
worked
extremely
extremely
hard,
this
winter
to
provide
these
services
and
all
of
the
expansion
of
services
that
I've
described.
M
All
of
the
quick
response
to
our
recommendations
was
a
lot
of
work
by
a
lot
of
people
and
I
want
to
acknowledge
that
they
also
provided
us
excellent
cooperation
throughout
our
inquiry,
providing
the
information
that
we
required
very
quickly
and
very
responsibly.
As
I
mentioned.
They
responded
immediately
to
our
interim
findings
and
our
interim
recommend
and
implemented
them,
and,
of
course,
they
have
pledged
to
to
implement
the
balance
of
our
recommendations.
M
Oh
sorry,
I've
just
got
one
more
slide,
and
this
is
an
important
one.
My
team,
as
as
members
of
council
may
know,
is
extremely
small.
We
have
five
investigators
grand
total
of
five
and
two
in
order
to
get
this
inquiry
completed,
and
this
report
done
and
the
time
that
we
did
you'll
remember
that
we
announced
this
on
January
2nd
and
we
released
our
report
on
March,
the
19th
and
what
that
required
was
an
incredible
effort
by
all
the
members
of
the
Ombudsman
Toronto
team.
M
N
Thanks,
madam
Speaker
thanks
Madame
Ombudsman,
so
one
area
of
concern
for
me
is
the
health
supports
to
those
in
the
shelter
system.
In
an
item
188
says
here,
almost
all
staff
expressed
concern
about
needing
better
resources
to
help
people
find
permanent
housing
and
to
respond
to
their
critical
health
needs.
They
told
us
that
they
wanted
more
supports
available
on-site
social
workers
and
health
care
professionals
at
set
hours
to
provide
the
kind
of
assistance
site
staff
could
not,
and
then
item
176
advises
that
the
availability
of
health
and
housing
support
services
varied
among
sites.
N
M
F
N
K
M
Seems
to
show
quite
simply
that
the
more
space
there
is
open,
the
more
people
will
use
the
service
and,
and
it
doesn't
bear
a
relationship,
certainly
in
the
winter
season,
to
the
to
the
temperature.
What
would
happen,
for
example,
if
if
the
city
kept
opening
services
in
the
warmer
months,
we
don't
know.
O
You
very
much
madam
Speaker,
and
through
you
to
the
Ombudsman,
with
respect
to
the
recommendations,
have
now
come
from
from
CDR
and
I
know.
You
were
here
when
we
were
discussing
that.
Do
you
think
those
recommendations
will
also
help
help
close
the
service
gaps
that
we
see
in
the
shelter
system
as
between
what
you've
just
uncovered
in
your
investigation
and
also
what
we
know
about
the
system
overall.
M
O
You
very
much
ma'am,
madam
Ombudsman.
That's
that's
also
very
helpful
and
I.
Think
that's
fair.
How
would
you
say
that,
in
the
contain
in
your
report
and
now
adopted
and
accepted
by
staff,
and
do
we
have
enough
guarantees
that
this
that
this
communication
mishap
this
year,
disaster
or
whatever
it
is
I
want
to
call
it?
Do
you
think
that
this
will
be
prevented
next
year
in
the
years
subsequently
afterwards,
through.
M
You,
madam
chair
I,
I,
don't
think
there
are
ever
any
guarantees.
I
think
that
the
communication
short
shortcomings
have
been
very
clearly
brought
to
the
city's
attention.
Even
before
we
made
our
recommendations.
I
know
that
SSH
a
retained
the
services
of
an
expert
in
communications
from
the
Toronto
paramedic
services,
who
I
believe,
is
still
working
and
doing
a
comprehensive
review
of
all
communications
related
to
shelter
services
generally,
both
in
turn
internal
to
the
city
and
also
visa
vie
the
public
so
can
I
guarantee.
Is
there
a
guarantee?
No
am
I
hopeful.
O
Would
you
say
that
when
you
respond
when
you
and
your
staff
are
speaking
to
frontline
shelter
workers
going
through
the
various
sites
talking
to
a
central
intake,
did
you
get
a
sense
that
that
the
staff
morale
was
high?
Did
they
did
they
feel
like
they
were
trying
to
overcome
a
very
difficult
situation?
Was
it
being?
Was
it
being
coordinated,
as
you
saw
it,
did
you
get
the
sense
that
they
that
they
felt
confident
that,
even
though
things
were
a
little
bit
messy
a
little
bit
of
clumsy
right
now,
but
they
were
gonna
get
there
through.
O
M
You,
madam
chair
I,
would
say
that
the
problems
we
identified
in
our
report
were
problems
that
many
staff
we
spoke
to
were
keenly
aware
of,
namely
that
the
communication
and
coordination
and
sharing
of
information
needs
to
be
better
and
also
that
the
availability
of
services
and
the
conditions
and
so
on,
are
very
uneven
and,
in
some
cases
not
good
enough.
Those
are
things
that
we
heard
from
staff.
The.
O
M
You,
madam
chair,
they
these
these
services
are
relatively
new,
I
mean
I,
think
this
is
maybe
the
third
year
that
they
have
been
delivered
and
it
was
on
a
much
greater
scale
this
year
than
previously.
So
we
didn't
hear
a
lot
of
it's
been
like
this
for
years,
but
we
certainly
did
hear
frustration
about
things,
as
I
mentioned,
like
communication
and
the
ability
to
deliver
the
services
in
the
way
that
staff
would
would
optimally
like
optimally
like
to
thank.
O
You
and
throughout
the
throughout
the
shelter
crisis,
this
winter
I
think
that
I
was
hearing
some
some
different
stakeholders
that
seemed
to
punch
into
the
into
the
public
consciousness.
One
group
was
the
was
the
activists
and
the
service
providers,
the
frontline
workers,
not
necessarily
city-related,
but
out
there
third
party
provider,
another
group
was:
was
the
media
and,
and
yet
another
group
was
the
political
Talking
Heads,
whether
it's
through
press
statements
or
perhaps
the
press
announcements.
O
M
You,
madam
chair,
what
I
would
say
in
response
to
that
question
is
that
there
is
a
real
need
for
everybody.
This
is
a
very
charged
issue.
Homelessness
is
a
very
charged
issue
and
people
have
very
strong
feelings
about
it.
There's
a
real
need
in
my
respectful
view
for
people
to
remember
that
there
all
should
be
rowing
in
the
same
direction
and
working
on
the
same
outcomes
and
where
there
is
disagreement,
which
there
inevitably
will
be
about
exactly
how
to
get
there.
M
Q
M
Q
M
F
M
Q
M
Through
you,
madam
deputy
chair,
we
we
focused
really
in
terms
of
people
being
turned
away.
Our
focus
was
on
those
telephone
calls
that
had
been
reported
and
on
the
information
that
city
staff
had
been
given
giving
to
the
public
by
phone.
So
we
didn't
look
at
the
incidents.
The
reported
incidents
of
of
people
being
turned
away
at
the
better
living
center
in
person
is.
Q
M
Q
I'm
asking
we're
aware
of
that.
M
No
I
see
we're
not
through
you
matter,
stuffy
chair,
we're
not
sure
whether
we
notice
whether
we
knew
specifically
about
that.
We
knew
that
there
was
a
concern
that
wrong
information
was
being
given
to
the
public,
but
whether
we
were
aware
of
specifically
security
guards,
turning
people
away
at
the
better
living
center,
I'm,
not
sure
so.
Q
Q
F
F
F
Q
It's
you
know
and
I
just
want
to
ask
the
Ombudsman,
because
she
very
quickly
said
people
really
need
to
work
together.
Once
these
discrepancies
emerged,
it
was
somehow
indicated
that
there
weren't
discrepancies.
Do
you
advise
that
you
gave
because
then
people
said
well,
that's
not
true,
which
became
one
of
the
reasons
why
you're
here?
Do
you
feel
your
your
report
addresses
that
and
and
that
kind
of
finger-pointing
that,
though,
that
isn't
true,
even
when
the
face
of
media
reports
and
everything
else
that
it
was
true
through.
M
Q
M
I
C
You
very
much
so
in
terms
of
a
product
after
after
this
process,
and
maybe
you
could
comment
on
this
and
also
the
the
general
manager
we
now
have
established,
what
we
are
calling
really
an
a
relatively
new
service
would
to
respite
service
and
we're
gonna
have
a
standard
for
what
every
respite
winter
respite
service
location
will
be
and
we'll
be
able
to
name
it.
For
example,
every
one
of
them
will
have
a
shower
showers.
Every
one
of
them
will
have
have
I,
guess
three
meals,
every
one
of
them
will
be
24/7.
C
That
kind
of
thing
is
that
is
that
at
the
end,
that's
what
I
think
your
your
report
is
recommending
that
we
establish
a
standard,
it's
different
from
the
shelter
standard
and
will
have
shelter
standards
over
here
and
someone
can
someone
will
be
able
to
put
on
a
chart
and
say
this
is
the
difference
between
this
service
and
that
service
really
chair?
That's
correct,
okay,
and
do
we
have
that
that
isn't
yet
that's
in
process
through.
F
The
chair
at
the
moment
there
is
the
development
of
in
term
standards.
We
want
to
go
through
an
extensive
consultation
process
with
the
community
to
make
sure
that
we
have
excellent
consultation
before
we
fully
implement
those
standards.
Great
in
the
interim,
we
have
basic
standards
that
we
meeting.
F
C
C
The
second
question
is:
is
around
over
bed
availability.
I
mean
a
lot
of
the
issues
around.
You
know
what
people
say
to
folks
on
the
phone
who
are
using
or
who
come
to
to
Peter
Street
is
that,
and
this
has
been
a
nut,
that
we
have
not
been
able
to
crack
really
for
twenty
years,
when
we
hear
deputations
at
sea
DNR,
we
hear
there's
not
enough
beds
in
the
system,
there's
not
enough
beds
in
the
system,
and
we
haven't
been
able
to
find
a
computer
program
that
aptly
organizes
fifty-three
independent
providers
and
ten
City
providers.
M
Think
mr.
Roffe
just
wants
to
answer
the
question.
First
through
you,
madam
deputy
chair.
We
are
not
in
that
place
now,
because
one
of
our
key
findings
was
that
the
information
that
the
intake,
the
people
doing
intake
had
was
not
current
and
up-to-date,
so
know
that
that
that
type
of
detailed
up-to-the-minute
information
is
not
currently
being
generated
through
the
existing
systems.
That
SSH
a
has.
F
So
through
the
chair,
two
things
so
I
did
ask
a
communications
expert
and
when
I
say
communications,
community,
a
communications
center
expert
to
come
down
and
look
at
central
intake,
char,
callow.
All
those
internal
and
external
communications
happen,
including
in
that
is
the
collection
of
data
from
a
center,
like
that.
F
We're
also
working
closely
with
the
chief
transformation
officer
and
the
chief
information
officer
to
look
at
the
modernization
of
our
shelter
management
information
system
that
includes
mobile
collection
of
data,
as
well
as
things
like
real-time
occupancy,
the
types
of
things
that
you're
talking
about
so
that
work
is
underway.
Currently
we
do
have
a
dated
unsophisticated,
20,
plus
year
old
system.
F
C
So
then
at
least
the
last
question-
and
that
is
this
figure
of
90
percent,
because
a
lot
of
people
hang
their
hat
on
the
90
percent.
Yeah
I
can
imagine
that
if
you
had
a
very
good
up-to-the-minute
ability
to
count
who's
in
what
bed
that
90
percent
probably
is,
we
could
probably
go
a
little
higher
than
90
percent.
Are
you
looking
at
and
maybe
the
Ombudsman
might
recommend?
F
I
think
it
comes
back
to
the
question
of
how
do
you
predict
demand
and
a
very,
very
challenging
question
to
answer.
We've
added
2200
beds
in
the
last
18
months
into
the
system,
and
essentially
the
percentage
has
stayed
the
same
as
well
as
the
600
respite
beds
into
the
system,
and
the
percentage
has
remained
the
same.
So
this
is
a
very
challenging
question
to
answer
volume
very
difficult
to
predict,
but
we
are
doing
everything
that
we
can
to
look
at
other
cities
around
the
world.
Who
do
this?
F
D
F
Through
the
chair,
that's
a
that's
a
very
difficult
question
to
answer.
So,
if
you
look
back
two
years,
the
gray
area
would
be
zero.
So
in
terms
of
predicting
demand
for
this
service
very
challenging,
last
year
there
were
160
spaces.
We
we
came
forward
in
the
middle
of
2017,
with
a
six
million
dollar
plan
to
increase
respite
services,
to
make
sure
that
there
was
enough
spaces
during
the
upcoming
winter
and
as
soon
as
we
opened
them,
they
were
full
and
they
continued
to
fill
up
throughout
that
cold
weather
season.
So.
D
During
the
month
of
December
I
see
from
this
graph
that
we
were
at
capacity
at
certain
points,
we
were
over
capacity
in
the
shelter
system.
Was
that
something
that
was
being
communicate
because
they
were,
there
were
two
types
of
conversations
that
were
coming.
One
said
you
know
we
have
the
capacity,
we
don't
need
it
expanded.
The
other
side
was
saying
so
now.
The
graph
clearly
shows
that.
So,
where
did?
Where
did
we
fail
in
terms
of
communication
or
on
capacities
during
December
through.
F
D
If
we
were
to
extrapolate
this
chart
and
say
you
know,
we
do,
you
know,
take
the
second
half
and
if
we
double
that,
do
you
think
the
capacity
that
there
will
be
enough
demand
to
fill
those
two,
because,
right
now
we
are
still
going
very
close
to
the
capacity.
So
you
know
avi
avi
at
a
saturation
level.
According
to
you,
are
we
because
one?
F
The
chair
I
think
it's
very
difficult
to
predict.
We
are
working
with
many
city
divisions,
including
Office
of
Emergency
Management,
to
actually
implement
emergency
plans
that
have
not
been
in
place
in
the
past.
We're
doing
a
lot
of
preparation
already
for
next
season
six
months
ago,
if
someone
would
have
said
you
would
have
35%
of
the
volume
in
your
shelter
system
would
be
newcomers
or
refugees.
I
wouldn't
have
thought
that
was
the
case
either
the
the
volume
has
continued
to
rise
very
significantly
over
the
last
18
months.
That
was
not
seen
in
the
ten
years.
D
You
my
question
to
the
embracement
persons
reports:
Ombudsperson
can
I
get
some
clarity,
you
know.
Sometimes
you
find
mistakes
or
errors
that
isolated.
Sometimes
you
find
some
that
are
prevalent,
but
not
systemic,
and
sometimes
you
find
errors,
but
that
leads
to
telling
you
this
is
systemic
the
conditions
I'm.
Looking
at
the
kind
of
communication
errors
that
have
happened,
where
would
you
classify
as
as
errors
or
as
something
more
prevalent
or
something
that
is
systemic,
because
if
it's
systemic
it'll
need
a
much
more
penetrated
solution
to
fix
it
rather
than
okay,
we'll
fix
it
through.
D
So
have
you
gotten
I
heard
from
you
that
they
were
sure
insist
that
that
they
have
committed
to
fixing?
Are
the
others?
Are
the
kind
of
solutions
being
put
forward
to
fixing
it?
Looking
at
systemic
factors,
rather
than
you
know,
will
tell
the
staff
to
do
it.
Better
kind
of
that
is
just
entry-level
fixing
through.
M
You,
madam
deputy
chair,
the
I,
am
we
have
been
assured
by
city
staff
that
the
issues
are
being
in
this
system,
not
every
recommendation.
We
made
dealt
with
a
systemic
issue,
but
certainly
some
did,
and
we
have
been
assured
that
those
that
are
systemic
are
being
addressed
accordingly.
So,
for
example,
with
respect
to
the
communications
center
expert
mr.
Raftis
referred
to,
who
is
advising
the
division
on
better
ways
of
coordinating
the
the
flow
of
information
ensuring
that
everybody
who
needs
it,
has
it
and
so
on.
M
D
D
M
D
F
The
chair,
in
this
specific
circumstance,
this
particular
site,
was
being
used
as
a
drop-in
for
approximately
30
years,
the
staff
there
had
been
providing
services
to
homeless
individuals.
For
many
many
years
the
boiler
had
failed
earlier.
The
operator
of
the
site
did
have
contractors
in.
We
were
assured
that
the
boiler
had
been
fixed.
Clearly
it
had
been,
it
had
not
been
fixed
when
we
were
told
that
it
hadn't
been
fixed.
The
city
responded,
putted,
he
put
heaters
into
that
specific
facility
and
then
helped
the
provider
to
get
an
appropriate
fix
to
the
boiler.
F
The
reason
why
we
started
with
18
degrees
is
because
again,
some
of
these
locations
are
long
historic
locations
that
have
been
providing
service
for
many
many
many
years
we
didn't
know
what
was
possible.
The
goal
is
to
be
around
20
or
21
degrees
with
assistance,
but
the
these
were
in
term
measures
until
we
can
take
a
look
at
all
of
the
infrastructure
and
make
sure
that
services
can
continue
to
be
provided.
F
D
A
M
D
E
M
Through
you,
madam
Speaker,
the
there
is
a
process
for
city
divisions
like
shelter,
support
and
housing,
to
provide
information
on
an
ongoing
basis
to
3-1-1
for
its
what
what
it
calls
its
knowledgebase
and
shelter
support
and
housing
had
been
delayed
in
providing
updating,
updated
information.
They
did
eventually
provide
it,
but
then
somehow,
when
the
switch
over
to
the
new
city
website
took
place,
that
link
was
missed.
That's
what
we
were
told
so.
D
D
So
there
are
a
number
of
misinformation
calls
that
were
cited
in
the
report,
not
that
many,
but
it's
I
suppose
it's
sort
of
anecdotal
because
there's
no
way
to
really
gauge.
But
but
if
you
were,
if
you
were
to
say,
if
you
were
to
make
an
estimate
or
a
guesstimate,
how
widespread
was
the
misinformation
helpful?
How
frequent
was
it?
How
widespread
can
you
tell
me
you
know
your
general
impression.
M
Through
you,
madam
chair,
what
gives
our
work
credibility
is
that
we
work
based
on
the
evidence,
so
we
only
looked
at
four
calls.
We
found
that
in
three
of
those
four,
the
misinformation
was
in
fact
there.
We
would
be
only
speculating
to
go
further
to
say
how
many
other
times
such
an
misinformation
had
been
given
so
homeless.
D
People
I
don't
know
if
they
have,
you
know:
cell
phones
and
cell
phone
plans
and
so
on,
because
it's
kind
of
expensive
here,
if
you're,
if
you
don't,
have
a
roof
over
your
head
to,
have
a
cell
phone
you'd,
have
to
use
a
public
phone
and
find
your
way
to
that
and
they're.
Not
many.
You
know
public
phones
around
anymore.
Well,
what
was
the
call
volume.
M
D
I
guess
I'm
trying
to
understand,
because,
because
there's
a
lot
of
focus
in
the
report
on
misinformation
to
callers
feel
we're
calling
trying
to
find.
Where
can
I
go
to
be
warm
tonight?
But
I
want
to
know
of
all
the
people
seeking
shelter
how
many
people
were
getting.
You
know
how
many
calls
were
being
made
and
how
you
know.
How
much
was
this
perpetuated
throughout
the
system.
M
Well,
many
calls
are
made
on
behalf
of
people
seeking
shelter
so
by
social
workers
or
other
community
workers
or
professionals
who
are
trying
to
find
a
place.
One
of
the
calls,
for
example,
that
we
looked
at
wasn't
being
made
by
a
volunteer
at
the
overdose
prevention
site.
The
site
was
closing
somebody.
There
didn't
have
a
place
to
go
that
evening,
and
so
she
called
seeking
a
winter
respite
space
and
was
told
that
there
wasn't
one,
but.
D
D
That's
not
to
say
that
there
wasn't
a
problem.
You've
identified
a
problem,
it
needs
to
be
addressed
and
I
know
our
staff
will
address
the
problem.
Okay,
in
terms
of
that,
this
has
been
defined
as
a
crisis
by
some
people.
I
mean
generally
in
your
in
your
observation
of
this.
Would
you
say
that
those
seeking
shelter
were
were
generally
well
provided
for
or
they
were
not
well
provided
for?
Or
can
you
make
that
determination,
I.
M
Threw
you,
madam
chair,
the
people
that
we
spoke
to
using
the
services
were
very
grateful
for
what
they
were
receiving.
On
the
other
hand,
I
think
those
of
us
with
a
permanent
home
would
not
feel
that
they
were
being
provided
for
in
the
way
that
we
as
a
society
would
want.
So
you
know
whether
you
call
it
a
crisis
or
not.
A
crisis.
Having
thousands
of
people
with
no
place
to
call
home
is
really
the
problem
that
that
we're
talking
about
absolutely.
D
M
Through
you,
madam
chair
I,
would
say
in
general
by
and
large
people
were
accommodated
in
in
their
need
to
get
out
of
the
cold
whether
they
were
accommodated
to
a
standard
that
the
public
would
expect.
Those
are
some
of
the
areas
that
we
felt
you
know
we
mentioned
and
spoke
to
the
areas
where
we
felt
improvement
was
needed.
My.
I
Thank
you,
madam
Speaker.
It
kind
of
works
out
fortuitously
that
I
had
to
skip
over,
because
my
questions
follow
along
with
the
councillor
Campbell's
the
concern
around
311.
The
reason
I
asked
I'll
give
you
another
context.
The
reason
I
asked
about
three
one
one
is:
you
know
we're
on
the
on
the
verge
of
also
allowing
another
sort
of
could
be
construed
as
as
immediate
information
need
emergency
types
of
services.
I
There
are
some
police
services
that
we're
thinking
of
sideloading,
two
three
one,
one
and
so
I
think
it's
particularly
important
at
this
point
to
ask
if
the
issue
of
keeping
3-1-1
operators
up
to
date,
if
that
challenge
is
a
real
systemic
thing,
and
do
you
see
a
need
to
go
back
and
review
it?
Were
you
that
troubled
by
by
the
the
lack
of
updating
their
information,
we.
M
I
Would
there
there
aren't
in
the
recommendations
there
there
isn't
a
real
specific
3-1-1
just
to
improve
the
information
to
all
to
shark,
to
the
central
intake,
two
three
one
one
would
it
be?
Would
it
be
useful
for
council
to
look
at
asking
you
to
look
at
the
ability
to
update
in
real
time
what
information
three
one
one
should
be
disseminating,
particularly
with
respect
to
sort
of
Human
Services
such
as
shelter
such
as
police
inquiries,
those
sorts
of
things
given
that
that's
work,
staff
are
doing
right
now.
M
F
I
F
G
M
There
whole
exercise
was
really
a
follow-up
to
our
work
last
year
and
the
four
phone
calls
were
a
matter
of
concern:
the
public's
concerned
that
there
wasn't
enough
space
and
and
the
weather
there
were
a
number
of
things
that
that
led
to
it.
But
yes,
in
terms
of
the
concern
about
misinformation,
there
were
four
reported
calls
now.
G
M
You,
madam
chair,
what
we
said
is
that
they
illustrate
the
problem:
they
they
don't
establish
the
problems.
The
shortcomings
are
what
we
discovered
when
we
gathered
extensive
information
by
speaking
to
people
at
three
one,
one
at
shark
and
at
central
intake
and
the
information
we
learned
about
how
little
coordination
there
was
among
them
and
how
little
understanding
common
understanding
there
was
about
the
role
of
each
one.
Those
were
the
shortcomings
we
were
referred
to,
but
the
the
four
calls
were
just
four
examples
of
what
we
found
to
be
a
larger
systemic
problem.
Right.
G
M
Based
on
the
fact
that
three
one
one
Toronto,
which
is
the
city's
major
information
hub,
based
on
the
fact
that
it
had
information
from
last
year,
that
was
wrong-
they
had
records
of
three
winter
respite
sites
when
in
fact
there
were
five
and
they
were
different.
We
felt
that
that
was
really
unacceptable.
So.
G
When
I
started
reading,
this
I
thought
we
were
going
to
get
a
report
on
how
to
manage
intake,
how
you,
how
you
take
calls
in
and
then
measure
load
factors
among
our
various
respite
locations
and
make
sure
that
we
send
people
accurately
and
correctly
to
places
that
have
capacity.
That's
what
I
thought
I
was
reading,
but
then
you
sort
of
start
morphing
into
service
levels
and
get
into
accessibility,
all
important
issues,
beds
and
showers
and
and
other
kinds
of
I
guess
service
levels.
Don't
you
think
it's
turned
into
a
bit
of
a
mishmash
here?
G
M
You,
madam
chair,
the
Ombudsman's
office,
doesn't
do
the
work
of
the
city.
We
don't
fix
things.
What
we
do
is
that
we
review
services
and
where
we
find
problems,
we
identify
them
and
we
try
to
make
constructive
recommendations
to
address
them.
So
we
we
started
out
looking
primarily
at
communication.
We
then
soon
learned
from
our
discussions
with
many
many
people
that
there
was
a
concern
about
inconsistency
and
inadequate
service
levels
in
the
site's.
So
we
expanded
our
inquiry
to
include
that.
So.
G
Let
me
give
you
a
scenario
of
a
location
with
with
1010
empty
spaces,
and
we
want
to
send
people
there.
How
do
we
know
how
many
people
are
already
on
routes?
How
many
people
more
can
we
refer
and
whether,
in
fact,
we're
sending
too
many
people
to
that
site?
Where
we
don't
we
don't
have
the
space
is
really
available
through.
M
M
M
Provisional
findings
and
recommendations
to
share
them
with
city
staff
to
make
sure
that
we
have
got.
We
haven't
gotten
something
wrong
and
to
take
their
representations
on
what
we
are
proposing
to
to
find
and
and
recommend.
So
you
know
that,
of
course,
the
councillor
pasternak
is
correct.
The
Ombudsman
reports
to
council,
but
part
of
our
process
is
to
share
our
findings
and
recommendations
in
draft
with
staff.
Before
we
bring
our
reports
forward,
Thank.
K
K
The
standards
were
different
at
the
different
sites,
or
maybe
it's
not
standards
but
house
rules,
and
how
does
that
work
with
respect
to
the
counts
of
the
numbers
of
people?
Were
there
were
there
cases
where
people
had
left
their
belongings
and
they
were
counted
as
being
there
or
not
counted
as
being
there?
How
could
we
be
sure
that
we
were
accurately
understood
at
any
given
time
how
many
people
were
using
the
respite
site.
M
K
M
You,
madam
chair
I,
think
councillor
holiday
has
put
his
finger
on
a
very
important
point,
which
is
one
of
the
key
differences
between
a
wet
winter
respite
site
and
a
shelter
is
that
there
is
no
curfew
out
of
winter
respite
site
and
people
can
and
do
come
and
go.
So
the
4
a.m.
count
is
probably
not
the
best
way
of
assessing
the
usage
of
a
winter
respite
site
and
that's
why
we've
recommended
that
the
city
look
at
figuring
out
a
better
way.
So.
K
We
talked
a
lot
about
standards
in
the
previous
council
item,
but
would
you
be
able
to
comment?
Is
there
a
difference
between
say,
shelter
or
whisper
or
winter
respite
site
standards
versus
something
more
like
house
rules
about
what
you
can
and
cannot
do?
As
a
user
of
that
program?
I,
don't
know
a
simple
rule
might
be
no
smoking
inside
or
you
can
leave
your
belongings
if
you
step
out
for
a
few
hours
versus
somebody
else
that
says
I'm,
sorry,
you
can't
leave
anything
here.
You
drop
in
you
stay.
M
You,
madam
chair,
when
we
talked
about
minimum
standards,
we
aren't
really
talking
about
house
rules,
we're
talking
about
making
sure
that
the
service
being
provided
to
people
using
the
services
is
reasonably
consistent
from
one
site
to
the
next.
So
it's
a
matter
of
things
like
temperature
like
housekeeping
like
how
many
showers
there
would
be
per
number
of
users
access
to
services,
healthcare
services,
and/or
housing,
support
services,
things
like
that
did.
K
M
You,
madam
chair,
we
did
hear
a
lot
both
from
people
using
the
services
and
from
staff
about
the
fact
that
the
rules
and
restrictions
that
are
present
in
shelters
are
very
difficult
for
some
people
to
obey
and
to
abide
by
simple
examples
are
a
simple
example
is
a
pet.
If
somebody
has
a
pet,
they
can't
use
a
traditional
shelter
currently,
but
they
can
use
a
winter
respite
site
for
some
people.
That
is
a
very,
very
significant
difference.
So.
F
Through
the
chair
so
on
December
2,
so
November
15th,
we
opened
up
the
five
winter
respite
sites,
December
21st.
We
opened
up
the
Better
Living
Center
January
4th.
We
opened
up
two
warming
centers
because
of
how
cold
it
was:
Metro,
Hall
and
Regent
Park
Community
Center.
As
warming
centers
on
January
6th.
We
opened
up
Moss,
Park
armory
on
January
27th.
We
opened
up
Davenport
and
then
subsequently
closed
the
Moss
Park
armory
and
on
January
28th
we
opened
up
354,
George
Street
and
we
also
closed
the
warming
Center
at
Regent
Park
during
extreme
cold
weather
Alerts.
A
L
You
very
much
I
just
wanted
a
couple:
ask
a
couple:
questions
on
kind
of
procedure
and
the
whole
investigation.
So
to
you,
madam
Speaker,
how
many
staff
did
you
say?
Five
you
had
working
on
through.
M
M
L
M
L
M
T
You
a3,
madam
Speaker,
madam
Ombudsman.
Thank
you
very
much
for
the
report.
I
greatly
appreciate
it.
Some
of
my
questions
are
going
to
get
into
details
later.
Perhaps,
but
you
started
your
investigation
or
your
inquiry.
Your
inquiry,
because
was
it?
Was
it
your
feeling
or
was
it
a
report
to
you
that
there
was
inadequate
space
at
our
shelters.
M
T
T
You
were
really
looking
at
the
clarity
of
how
we
communicated
to
members
of
the
public,
like
you
or
I.
If
one
of
our
family
members
needed
some
help,
you
wanted
to
make
sure
we
were.
There
is
a
clarity
and,
in
terms
of
when
your
your
family,
member
or
my
family
member,
ended
up
at
a
respite.
Center
I'll
call
it
for
now
that
there
are
some
consistency.
T
In
terms
of
the
clarity,
I
think
I
think
I
can't
remember
specifically
I
think
there
are
12
I.
Think
in
your
inquiry
there
there
are
12
different
adjectives
or
labels
or
names
given
to
our
respite
Center,
and
would
it
surprise
you
to
know
that
when
I
sent
out
an
email
blast
to
about
4,000
people
in
my
ward,
I
didn't
actually
call
our
respite
center
a
respite
center
I
called
it
a
homeless
shelter,
because
that's
what
I
felt
people
in
my
Scarborough
Center
Ward
would
actually
understand.
T
So,
have
you
come
to
a
conclusion
as
to
what
the
city
should
call
our
respite
centers
or
what
of
the
12
adjectives
or
12
names?
What
the
appropriate
name
should
be
and
I
don't
know
if
our
senior
staff
have
thoughts
on
that
as
well,
but
you
know
there's
lots
of
different
names
that
mean
different
things
to
different
people.
So
what
is
your
advice
to
us
through.
M
We
didn't,
we
didn't
make
any
recommendation
as
to
what
the
term
should
be,
but
it's
important
for
people,
particularly
people
who
are
referring
someone
to
the
service
or
who
are
using
the
service
to
know
what,
what
type
of
service
it
is
and
we
found
that
the
language
was
just
too
loose,
and
so
therefore
there
was
a
lot
of
confusion
in
the
media,
in
the
public,
among
service
providers
etc.
Even
within
the
people
doing
intake
and
referral,
they
weren't
always
clear
on
what
was
a
winter
respite
site.
What
was
a
warming
Center?
What
was
a
shelter?
T
F
The
chair
we're
actually
going
to
start
completely
fresh
and
create
a
lexicon
of
standardized
language
for
the
organization
and
actually
have
that
printed
and
available
for
everyone.
You
know
I
mean
if
you
looked
in
sort
of
a
medical
dictionary.
If
you
will,
you
have
all
kinds
of
people
who
would
call
something
a
heart
attack
or
you
know
so.
You
use
another
word
for
that,
but
there's
actual
standardized
language
and
so
we're
going
to
create
that
lexicon
and
make
sure
it's
available
to
everyone
and.
T
F
T
And
through
mnsure
to
our
senior
staff,
then,
when
I
sent
my
email
to
my
residents,
trying
to
help
them
I
was
using
incorrect
language.
I
should
not
have
said
there
is
a
homeless
shelter
in
our
local
community.
That
was
the
wrong
language
through
the
chair.
That's
correct!
Okay,
if
your
madam
Speaker,
and
maybe
to
the
Ombudsman
part
of
your
report,
focuses
on
sometimes
spaces
being
available,
but
people
told
spaces
were
not
available,
so
is
that
I
would
say.
M
A
D
D
I
was
just
wondering
why
we're
not
using
so
there's,
for
example,
in
New
York
City.
They
have
an
organization
called
heat,
seek
NYC
that
uses
secure,
remote
sensors
that
they
put
in
a
in
New
York
City.
They
use
them
for
apartments
to
measure
temperatures
and
the
information
gets
sent
over
the
Internet
to
a
secure
server.
They're,
pretty
inexpensive,
just
wondering
why
we're
not
doing
anything
like
that
in
the
shelters
and
respite
centers
or
out
of
the
cold
programs
through.
F
F
The
chair
so
we're
actively
working
on
that
with
the
CIOs
office
who's
responsible
for
open
data.
There
is
a
privacy
process
that
we're
going
through
currently
because
of
the
nature
of
that
particular
information.
The
gathering
of
that
particular
information
and
our
target
is
for,
as
I
had
mentioned,
May,
so
we're
focused
on
trying
to
get
that
out
at
some
point
in
May,
okay,.
F
S
F
A
S
I
know
having
in
the
last
ice
storm
actually
attempted
to
find
housing
for
a
woman
with
a
pet
with
a
dog
that
it
was.
She
was
not
going
to
go
anywhere
that
the
dog
wouldn't
go
and
I'm
wondering
I
know
that
pets
are
a
huge
issue
and
I'm
wondering
whether
or
not
it
has
forced
you
to
relook
at
the
question
of
pets
and
shelters
in
order
to
ensure
higher
at
least
a
slightly
higher
standard
emergency
housing
for
people
with
pets.
Have
you
identified
pets
as
a
significant
barrier
through.
F
The
charity
is
a
very
significant
barrier
in
our
five
new
sites,
with
the
new
model
that
we
are
piloting.
We
are
including
pets
within
within
that
to
capture
that
population,
but
pets
is
only
one
issue.
There
are,
you
know,
very
significant
mental
health
issues,
addiction
issues,
a
number
of
different
things,
reasons
for
why
individuals
wouldn't
access
the
emergency
shelter
system;
they
wouldn't
it
exclusively
be
pets,
so.
S
In
the
of
respite
centers
and
the
warming
centers,
you
have
people
who
have
even
greater
challenges
or
have
faced
greater
barriers
and
maybe
even
in
greater
need
for
support
services.
So
is
your
intent
to
provide
more
of
those
kinds
of
services,
or
at
least
to
work
with
other
service
providers
to
provide
those
other
services?
It's.
F
Really
chair
I
would
call
them
different,
not
necessarily
greater,
because
some
individuals
within
the
shelter
system
have
very
significant
needs.
I
would
call
them
different,
and
the
answer
is
yes.
One
of
the
reasons
why
we're
having
the
dialogue
with
the
Lynn
is
to
focus
on
those
wraparound
health
supports
not
only
in
the
emergency
shelter
system
but
elsewhere
in
the
system
also,
and.
C
Thank
you,
I
I
rise
only
to
just
basically
say
thanks
to
the
Ombudsman
for
her
a
good
report.
I
think
it
was.
It
was
a
wonderful
that
she
entered
in
her
office
entered
the
conversation
over
the
winter
time
and
I
think
she's,
providing
some
very,
very
good
advice
that
the
staff
are
obviously
taking
into
consideration
or
following
up
on
and
have
agreed
to
all
of
them.
It's
good
that
her
office
was
in
on
this
conversation.
C
We
really
were
running
this
this
last
year
and
it
comes
as
a
result
of
a
whole
bunch
of
external
factors
that
were
beyond
our
control.
Some
within
our
control,
as
well
of
course,
but
I,
feel
I
honestly
feel
at
this
point
it
seems
that
we
have
the
right
pieces
in
place
to
make
some
major
advances
in
stabilizing
the
system
as
a
system.
Now
you
know.
C
I
think
this
is
something
this
is
an
area
of
work
that,
for
the
longest
time
we
hadn't
paid
enough
attention
to,
but
I
think
this
last
year,
all
of
Council
paid
good
attention
to
it
and
I
think
it
has
yielded
some
some
good
results.
Yes,
there's
some
big
budget
items
that
have
come
with
this,
but
it
is
in
a
way
better
place
this
year
than
it
was
was
last
year,
and
that's
that's
because
I
think
this
City
Hall
took
the
issue
seriously,
the
weather
helped
and
we're
in
a
better
place
for
it.
T
So
I
don't
think
it's
not
because
I'm
well
educated
or
don't
understand
things
and
I've
been
in
this
building
for
14
years,
but
I
certainly
knew
that
most
of
my
residents
and
many
of
my
neighbors
who
are
newer
Canadians
if
I
said,
there's
a
respite
center
down
the
street.
They
would
look
at
me
and
they
wouldn't
quite
know
what
to
do
and
that's
if
I
was
there
to
talk
to
them
to
put
that
out
in
an
email
or
a
flyer
or
communication
blast
or
on
a
website.
T
I
took
it
upon
myself
to
call
it
a
homeless
shelter
because,
even
though
that's
not
the
right
I'll
call
it
medical
term,
it
is
a
term
that
my
residents
could
understand
and
I
knew.
It
was
an
imperfect
term
and
I
think
that's
something
our
staff
will
have
to
deal
with
and
I
think
acting
in
faith
everyone's
going
to
end
up
in
a
spot.
That
may
not
be
perfect.
T
Maybe
not
what
a
medical
doctor
would
describe
the
service
as,
but
it
allows
the
residents
that
I
represent
to
actually
understand
that
for
the
first
time
in
Scarborough,
there
is
a
place
that
they
could
send
their
family
members,
their
friends,
members
of
their
congregation
or
their
mosque
or
their
temple
to
go
to
and
to
get
help
and
I'm.
Very
glad
that
we've
got
that
shelter
there.
It
was
done,
I'll
have
to
say
very
quickly
and
it's
had
its
there's
been
a
learning
curve
and
I.
T
You
know
nobody
likes
mistakes
being
made,
but
I
have
to
say
I'm,
even
with
the
mistakes,
even
with
the
blemishes
or
the
pimples
I'm,
very
glad
it's
there,
as
opposed
to
not
being
there
I'm
very
glad
the
Ombudsman,
as
in
all
of
her
reports
and
her
predecessors,
reports
has
actually
come
to
us
as
a
council
to
say,
you're,
providing
a
service
to
your
residents,
a
vital
and
good
service
to
your
residents.
Here's
how
you
can
make
it
better
and
I'm
glad
our
senior
staff
didn't
try
to
push
back
or
say.
Well,
it
was
the
media.
T
T
So
I
I
would
think
that
as
we
move
forward,
if
there
are
in
Scarborough
or
at
the
better
living
center,
if
there
are
I
think
at
one
point
in
December
the
30th,
if
there
are
30
available
spaces
or
20
available
space
spaces,
or
even
one
available
space
out
in
a
shelter
in
Scarborough,
then,
if
you're,
that
person
or
you're
the
brother
or
sister
or
father
mother
of
that
person
who
needs
that
that
emergency
help
that
you'll
want
to
know
that
that
one
spot
is
open
to
help
that
person.
That
needs
to
be
helped.
T
Certainly
I
know
it
in
my
and
my
shelter
again,
one
example
where
the
police
officers
took
somebody
to
the
shelter
drop
them
off
at
the
front
door
drove
away
person
went
into
the
shelter
and
they
said
sorry
were.
The
inn
is
full
you
can't
be
here
and
that
person
just
hung
out
side.
That's
what
they
did
they.
Maybe
some
people
would
describe
them
as
they
tried
to
break
into
other
buildings
to
get
maybe
get
warm,
but
they
did
things
that
caused
some
anxiety
for
people
and
other
businesses
that
were
operating
in
that
area.
T
But
we
have
to
make
sure
that
we
have
a
system
that,
when
there's
space
available
for
people
they
can
get
it
and
when
the
shelter
is
full
and
somebody
pulls
up,
whether
they're
being
dropped
off
by
a
police
vehicle
or
by
a
local
church
fan
or
an
outreach
worker
or
a
taxi,
or
they
walk
in
off
the
street
that
we're
able
to
shuffle
them
over
to
another
shelter.
So
madam
Speaker
I
want
to
thank
our
staff,
our
Ombudsman.
This
is
a
very
good
report.
It
will
help
us
take
care
of
the
people.
R
You
well
Speaker.
These
are
my
comments
on
the
Ombudsman's
of
report.
I
I
boast
to
everyone
I,
both
the
caliber
of
the
staff
that
we
have
at
City,
Hall
and
frankly,
after
reading
the
Ombudsman's
report,
I
was
quite
taken
aback
the
a
siloed
system,
instead
of
one
that's
integrated
and
focused
an
archaic
system
that
used
every
day,
technology
and
cell
phones
instead
of
computers,
apparently
inadequate
training
and
sloppy
maintenance.
I
would
hope
that
not
only
in
this
department,
but
maybe
others
as
well,
that
this
report
by
the
Ombudsman
will
constitute
a
wake-up
call.
R
Have
competent
managers?
We
have
an
IT
department,
we
have
the
intent
of
building
a
system
that
works
and
I
would
hope.
Now
and
I
know
that
the
the
Department
has
said
we
recognize
what's
going
on
and
we
will
make
the
changes
of
the
only
advice.
I
can
give
them
as
they
move
in.
That
direction
is
to
be
mindful
of
the
KISS
principle.
Keep
it
simple
and
I
would
hope
that
say
a
year
from
now
or
so.
R
D
D
You,
madam
Speaker
I,
have
a
motion
that
City
Council
requests
staff
to
examine
the
use
and
implementation
of
secure
remote
sensors
that
measure
temperature
and
upload
data
to
city
similar
to
what
he'd
seen
you
NYC
uses.
So
what
this
mentions,
and
one
of
the
things
that
stood
out
for
me
in
the
report,
was
the
Ombudsman
bringing
thermometers
to
the
respite
centers
to
measure
the
temperature
in
the
building.
That
kind
of
surprised
me
there's,
there's
a
program.
I
use
it
as
an
example.
The
last
executive
committee
meeting
it's
called
heat
C
can
YC.
D
They
have
a
secure
device
that
that's
installed
in
an
apartment
that
measures
temperature.
It's
done
wirelessly
over
the
Internet.
It
goes
to
a
server
it.
It
keeps
track
of
it
so
that
people
know
what
the
temperatures
are
in
a
building
or
an
apartment
is,
can
compare
to
the
outside.
I
think
that
staff
can
use
that
in
the
same
way
in
the
21st
century
and
respite
centers,
homeless,
shelters
are
ready
the
coal
program
and
not
looking
at
a
thermometer
on
the
wall,
which
can
break
in
any
number
of
different
ways.
D
I
do
want
to
thank
the
Ombudsman
for
a
very
comprehensive
report.
I
want
to
thank
for
the
staff
that
we're
here
today
to
look
at
this.
You
know
we
have
our
homeless
shelters
or
respite
centers
that
are
a
different
different
type
of
capacity
or
service
that
our
homeless,
shelters,
I
think
they're
very
much
needed.
The
other
question
I
have
with
staff,
is
around
open
data
in
December
in
January.
I
spent
a
lot
of
time
on
social
media.
D
I
heard
a
lot
of
comments
from
a
variety
of
different
areas
across
the
city,
even
some
people
using
the
shelter
system,
the
concerns
they
had
in
gaining
access,
knowing
where
to
go
to
the
respite
center.
What
the
capacity
was
I
think
using
open
data
will
also
go
a
long
way
to
solving
the
issues.
Thank
you
very
much.
G
Thank
you,
madam
Speaker
I'm
gonna,
be
very
brief.
I
just
wanted
to
thank
the
Ombudsman
and
her
team
for
for
the
work
they've
done
on
this
report.
It's
very
rare
that
I
read
one
of
the
officers
report
twice,
but
in
fact
I
did,
and
you
could
tell
by
all
my
highlighters
and
post-it
notes
that
I
found
much
of
it
interesting
well
if
they
get
still
a
little
unfair
that
this
was
triggered
by
four
phone
calls.
I
think
it's
important
that
we
fix
the
problems.
G
Think
if
you've
combined
it
off,
you
bring
it
all
together.
You've
got
a
pretty
strong,
reformed
shelter
system,
and
then
we
have
two
phase.
Two
is
to
bring
the
other
levels
of
government
to
the
table
to
make
it
make
it
all
work,
because
looking
ahead,
it
doesn't
seem
to
me
the
homeless
situation
is
is
going
to
go
away
anytime
soon.
G
We
must
make
sure
that
people
are
are
safe
as
homeless
and
but
we
must
also
continue
not
to
lose
sight
of
the
fact
that
we
have
to
work
on
the
preventative
side
and
solution
side
as
well,
so
once
again,
I
think
I
thank
the
Ombudsman
and
her
team
for
this
conversation
and
the
mayor
for
making
this
one
of
his
key
I
think
it
is
vital,
a
city
building,
because
many
cities
are
judged
on
how
they
treat
their
homeless
and
I,
think
it
provides
an
important
document
for
for
future
policymaking
and
reform.
Thank
you,
madam
Speaker.
O
You
very
much
madam
Speaker,
and
I
too,
would
like
to
echo
my
gratitude
to
the
Ombudsman
and
her
dedicated
team
of
investigators
for
compiling
this
report
going
out
in
the
middle
of
winter,
in
the
middle
of
in
the
middle
of
it's
sort
of
a
communications
storm,
to
try
to
find
clarity,
an
area
that
seemed
to
be
be
fogging
most
individuals.
This
has
been
a
very
frustrating
winter.
O
It's
been
a
frustrating
winter
for
those
who
are
homeless
and
Street
involved
and
for
those
who
are
working
really
hard
to
provide
supports
for
the
most
vulnerable
in
our
city
and
I
know
that,
although
the
Ombudsman
took
it
upon
herself
to
to
initiate
this,
this
investigation
I
think
it
should
also.
It
should
also
be
noted,
madam
Speaker,
that
there
was
a
there
was
a
there.
O
Was
a
large
civil
society
outcry
between
those
who
were
advocates
trying
to
raise
the
alarm
bell
as
well
as
journalists,
some
of
them
in
the
the
press
chambers
here
today
that
this
was
a.
This
was
a
brewing
crisis,
and
so
I
want
to
just
remind
us,
madam
Speaker,
that
the
backdrop
to
this
report
is
not
necessarily
just
the
fact
that
there
was
a
communication
breakdown
that
led
us
to
the
findings
and
the
18
recommendations
from
the
Ombudsman.
O
We
had
to
have
a
coming
to
terms
and
a
coming
to
the
truth
moment
where
the
political
leadership
had
to
rethink
what
was
happening
and
think
about
what
a
proper
response
would
be
to
a
crisis
that
was
not
named,
although
some
of
us
were
naming
in
and
I
think.
It's
very
important,
madam
Speaker,
to
note
that
throughout
the
winter
there
was
massive
confusion
just
about
everywhere.
O
Sexual
intake
didn't
know
what
SSH
a
was
setting
up
in
terms
of
new
direction
and
services.
They
did
not
communicate
that
information,
or
at
least
that
information
was
not
received
at
the
frontline
service
providers
that
we
also
have
a
system
that
was
simply
not
responding
and
not
being
updated.
Clearly
and
fast
enough,
we
had
people
calling
3-1-1
because
they
were
told
to
call
3-1-1
that
perhaps
there
could
have
been
a
diversion
of
calls
that
could
have
gone
to
2-1-1
and
and
so
forth
and
so
forth
to
be
able
to
untangle
all
that.
O
Are
you
sure?
Is
that
really
truly
the
situation
that's
out
in
the
community?
I
am
not
sure
if
I
see
that
and
they
said
counselor
Wang
Tam,
you
need
to
listen
to
those
with
lived
experiences,
and
you
need
to
get
your
colleagues
here
on
City
Council
to
also
pay
attention
to
the
fact
that
this
tilts
the
system
broken
and
it
needs
to
be
rebuilt.
And
then
you
need
to
stop
being
so
defensive
when
we
tell
you
that
things
are
not
working.
O
O
A
J
Madam
Speaker,
thank
you
all
speak
very
briefly
and
just
to
say
that
you
know
I
think.
Yet
it
is
a
good
thing
for
all
of
us,
including
myself
and
everybody
else
here
to
say
what
councilor
wong-tam
just
said,
because
I
too
have
learned
some
lessons
from
this,
and
you
know
I
don't
want
that
to
be
written
up
in
the
wrong
way.
I
mean
every
day
we
learn
about
these
issues.
J
But
wasn't
trying
to
you,
know,
sort
of
make
a
particular
point
other
than
they're
trying
to
make
the
points
that
needed
to
be
made.
If
you
know
what
I
mean
and
I
appreciate
that
very
much
and
your
staff,
because
you,
as
you
said
earlier,
it's
not
a
big
group
and
you
dedicated
a
lot
of
resources
to
this,
and
I
actually
saw
you
in
action
when
I
was
out
in
some
of
the
shelters,
as
you
were,
I
think.
J
The
other
thing
that's
really
important
to
note
about
this
is
whether
it's
from
me,
whether
it's
from
I
think
the
others
involved
on
City
Council
and
whether
it's
and
most
importantly,
perhaps
from
the
staff
that
the
response
to
the
almonds
of
Ombudsman's
report
was
very
straightforward.
We
accept
unreservedly
all
of
the
recommendations.
Now
that
puts
a
challenge
in
front
of
us,
obviously,
in
terms
of
making
sure
we
can
implement
those,
and
it's
a
you
know
reasonably
tall
order.
J
These
things
sound
easy
when
you
read
them
or
when
you
read
them
out
to
yourself
or
when
you
say
you're
going
to
accept
them,
but
it's
a
very
complicated
issue,
and
you
know,
even
if
a
standards
very
clear
in
black
and
white,
it's
it's
another
thing
entirely
to
actually
implement
it
when
you're,
actually
in
the
process
of
so
doing.
But
having
said
that,
I
think,
starting
with
mr.
Raftis
and
I
want
to
say
in
his
staff
who
I
will
tell
you,
mr.,
madam
Speaker,
that
whatever
the
controversy
would
have
been
I
will
say.
J
This
is
what
often
doesn't
happen
in
government
or
elsewhere,
which
is
you
wait
around
for
the
report
and
then
you
take
a
whole
bunch
of
time
to
actually
begin
implementing.
They
started,
as
the
Ombudsman
herself
acknowledged
earlier,
on,
to
implement
these
recommendations
as
soon
as
they
knew
they
were
coming,
and
so
it
means
we're
sort
of
I
think
getting
well
advanced
and
someone
asked
the
question:
are
they
running
councillor
Fletcher?
Can
you
kind
of
guarantee
that
nobody's
gonna
call
up
next
winter
and
get
misinformation?
J
Just
want
to
say
thank
you
to
to
the
Ombudsman,
thank
you
to
the
city
staff
and
thank
you
to
the
members
of
council,
because
I
think
we're
in
a
better
place
now
as
well,
where
you
know,
while
this
will
still
be
a
difficult
issue
and
I
just
plead
with
people
not
to
make
it
a
polarizing
issue.
I,
don't
think.
J
There's
a
person
in
this
room,
I
will
say
not
one
person
in
this
room
that
doesn't
have
their
heart
in
the
right
place
in
terms
of
trying
to
do
the
right
thing,
but
it
seems
to
end
up
quite
often
in
a
polarized
discussion
and,
if
I
contributed
to
that
at
any
point
in
time.
I
apologize
for
that
because
I
should
not
have.
J
But
this
is
an
issue
that
is
is,
is
the
most
difficult
one
I
think
right
now
facing
the
city
and
one
that
I
think
we're
making
progress
on
in
terms
of
the
earlier
discussion
and
some
of
the
things
that
are
being
pursued
there,
some
of
the
money
that
I
hope
is
going
to
come
our
way
that
we
need
for
supportive
housing
and
other
things
and
some
of
the
changes.
This
report
will
bring
about
and
I
just
hope
we
can
move
forward
and
do
that
together,
as
opposed
to
it
being
a
divisive
subject.
J
A
A
L
A
J
D
A
A
B
A
And
I'm
sure
they'll
be
voting
this
year.
Okay,
quick
releases,
quick!
Oh
no!
Sorry,
not
quick
releases!
Sorry,
sorry
I
got
a
little
bit
excited
there.
So
our
next
item
is
exam
on
page
3,
e^x
32.3,
which
is
financial
management,
a
controlled
by
law,
review
and
update
counselor
Davis,
you
held
the
item
down.
Do
you
have
questions
to
staff?
Okay,
questions
to
staff?
If
anybody
asks
any
questions
request
a
question
staff
when.
D
S
S
D
S
S
S
D
S
S
E
S
D
S
In
fact,
it
talks
as
well
about
better
engagement
processes
with
the
public.
It
talks
about
providing
better
information
through
the
entire
budget
process,
so
one
would
hope
and
I
presume
you
would
that
we
are
going
to
improve
the
budget
process
coming
out
of
the
long
term
financial
plan
is
that
would
that
be
your
hope
as
well?
Certainly.
S
A
R
R
So,
thank
you
very
much
speaker
through
you
to
the
city
solicitor.
There
are
a
number
of
elements
in
the
proposal
here
which
change
what
is
currently
a
counsel
practice
or
policy
into
something
codified
in
a
municipal
bylaw
if
during
next
year
or
two
years
from
now,
we
want
to
change
it
in
the
middle
of
a
budget
process
is
the
is
the
the
process
for
amending
a
bylaw
as
simple
as
changing
a
council
policy,
a.
L
Policy
that
is
adopted
by
council
has
really
the
same
status
as
a
bylaw,
and
so
the
reopening
rule
does
apply
to
that
as
well.
The
only
by
there
are
some
violets
that
require
two-thirds
like
the
procedure
bylaw,
but
otherwise
changing
a
council
decision,
whether
it
is
in
a
bylaw
or
in
a
policy
adopted
by
council,
is
effectively
the
same.
L
R
We've
run
into
issues
on
some
of
our
bylaws
and
I,
just
I'm
being
belts
and
suspenders.
Here
we're
affected.
Stakeholders
have
taken
us
to
court
that
we
didn't
give
an
opportunity
for
them
to
come
and
make
deputations
on
it
a
bylaw
amendment
if
we
made
a
budgetary
decision
that
that
effectively
amend
this
bylaw
without
going
through
a
process
like
that,
would
we
be
safe,
or
would
we
be
open
to
someone
challenging
that
we
had
amended
a
city
bylaw
in
a
way
that
affected
them
financially,
without
giving
them
an
ability
to
come
and
make
a
deputation.
R
This
is
exactly
the
dilemma,
so
we
come
to
a
budget
debate
and
so,
for
example,
there's
something
here
about
the
allocation
of
surplus.
There's
another
thing
here
which
sets
the
the
cap
on
how
much
debt
repayment
we
can
have.
This
writes
them
into
a
bylaw
if
we
were
to
make
a
change
by
counsel
motion
in
a
way
that
didn't
debate
them
on
the
executive
committee
or
the
budget
committee.
R
We're
not
all
of
us
are
members,
and
not
all
of
us
have
the
right
to
move
motions
and
it
had
an
effect
on
some
business
out
there
or
some
other
stakeholder
I
believe
there's
an
actual
legal
decision
where
I
think
it's
the
taxi
issue
where,
because
we
didn't
mention
that
in
committee
we
ran
into
a
legal
problem
and
I
understand
that
it's
hypothetical
but
I
need
to
have
that
clarified.
For
me,
before
I
can
vote
to
approve
these
bylaw
amendments
that
codify
stuff
in
a
bylaw.
So.
L
Any
decision
that
would
effectively
amend
the
provisions
of
the
bylaw
would
have
to
be
accompanied
by
and
a
bylaw
like
a
bill
to
amend
the
bylaw
and
any
procedural
requirements
should
be
followed
in
those
instances.
I
am
familiar
with
the
decision
you're
talking
about,
and
in
that
case
the
court
found
that
public
consultation
was
required
because
it
was
a
requirement
of
fairness
and
good
faith,
given
that
the
change
that
counsel
was
making
would
have
affected
the
business
of
a
particular
sector
of
the
business
community
in
a
significant
way,
so
that
it's
a
little
bit
different.
L
R
By
approving
this,
we
create
the
possibility
and
I
realize
you
haven't
had
time
to
test
this
in
detail.
But
I
did
ask
this
of
your
staff
at
Executive
Committee.
The
possibility
exists
that
if
we
approve
this
and
then
during
a
future
budget
debate,
someone
moves
to
amend
the
the
executive
committee
recommended
budget
in
a
way
that
changes
the
requirements
in
the
bylaw.
We
are
about
to
pass
that.
R
L
L
R
A
R
A
A
I
Thank
you.
Madam
Speaker
I
just
wanted
to
clarify
some
questions
about
engagement
in
in
the
budget
process,
part
of
the
bylaw,
because
that
doesn't
necessarily
fit
easily
into
bylaw
language,
so
the
the
bylaw
may
be
silent,
but
it
may
still
be
your
intention.
So
the
first
question,
of
course,
is
the
the
bylaw
now
states
that
targets
and
staff
are
going
to
read
or
review,
and
then
the
Budget
Committee
will
do
it.
I
D
I
And
then,
as
to
the
community,
I'm
sure
you're
aware.
Well,
it's
a
shame.
Miss
la
Vida
isn't
here
because
she
was
actually
present
for
the
presentation
trying
to
youth
cabinet
and
and
other
youth
bodies
were
fairly
vocal
this
past
year
that
what
they'd
like
to
see
is
a
real
consultation
with
community
members,
a
broad
consultation
before
we
embark
upon
a
budget
before
we've
launched
a
budget
and
the
way
the
bylaw
is
structured.
That
would
pretty
much
have
to
happen
before
council
is
nailing
down
targets.
Otherwise
there
wouldn't
be
much
point
to
that
consultation.
I
D
S
S
S
S
It
says
that
we
need
to
make
sure
that
we
are
strategic
and
focused.
We
need
to
make
sure
that
we
get
better
and
more
focused
information.
It
says
we
should
be
having
a
risk
analysis
and
an
annual
risk
report.
It
says
that
we
should
be
integrating
policy
and
financial
processes
in
a
multi-year
strategy.
S
So
why,
after
17
years,
are
we
about
to
embed
in
a
financial
control,
bylaw
practices
that
this
very
report
says
have
to
change?
If
we
don't
think
that
this
current
budget
process
works,
then
why
are
we
doing
it
now?
This
simply
says
we
don't
need
these
provisions
right
now,
let's
look
at
those
in
the
new
year
in
the
new
term,
one
of
the
things
that
is
clear
to
me
is
that
the
way
that
we
set
targets,
the
way
that
we
engage
our
communities
and
the
way
we
integrate
financial
decisions
with
policy
decisions
is
not
working.
S
S
We
also
have
in
here
a
series
of
practices
that
I
know.
We
don't
really
understand
in
terms
of
the
capital
constraints
on
the
capital
budget.
This
says
you
get
a
capital
budget,
you
stick
to
it.
If
you
don't
have
that
money,
you
know,
then
you
find
it
somewhere
else.
I'm,
not
sure
that
this
is
a
practice
that
we
want
embedded
in
the
financial
bylaw.
S
I
There
are
no,
there
are
no
questions,
I'm,
not
even
sure
that
that
that
many
of
us
have
had
a
chance
to
review
this.
Madam
Speaker
only
rise
to
underscore
the
the
question
that
I
asked
of
the
CFO
and
to
remind
people
that
it
is
going
to
come
back
to
you.
I,
dare
say,
is
a
valid
issue
amongst
youth
and,
if
not
as
a
valid
issue
amongst
youth
you,
it
will
definitely
not
give
right
between
the
eyes
the
minute.
You
begin
your
post-election
budget
process.
I
What
youth
are
saying
to
us
again
and
again,
and
even
some
of
the
not
so
young,
but
particularly
some
of
the
people
amongst
our
own
Toronto
youth
cabinet,
is
that
they
want
a
chance
to
talk
about
where
the
budget
should
go
and
what
they
would
like
to
see
in
terms
of
how
accessible
it
is
to
them,
how
readable
it
is
to
them
and
what
they
can
really
truly
anticipate
over
the
next
three
and
they
want
to
have
the
conversation
before
it
is
too
late.
They
want
to
give
us
broad
advice.
I
They
breathe
a
sigh
of
relief
and
they
don't
talk
much.
We
spend
a
longer
time
looking
at
it
and
we
would
really
like
to
be
talking
to
you
about
it
before
any
of
those
things
happen,
and
all
that
means
is
what
they're
asking
for
is
something
that
we
have
done
before
start
your
term
of
office.
We're
talking
about
doing
this
every
year,
because
this
very
bylaw
recommends
thinking
in
three-year
cycles
in
operating
and
10
in
capital.
I
What
we're
talking
about
is
begin
each
term
of
office
with
a
broad
consultation
that
allows
them
to
tell
you
before
you
nail
down
even
your
first
target:
here's
where
we
really
feel
you
should
be
going
if,
if
by
chance-
and
you
never
know
if
by
chance,
the
campaign
season
doesn't
really
nail
down
those
things.
You
can't
really
say
you
have
100
percent
of
a
mandate
to
do
very,
very
specific
things
just
six
weeks
later,
so
what
they
want.
I
I
What
they
want
to
see
is
that
one
opportunity
we
used
to
call
it
listening
to
Toronto
at
the
beginning
of
a
term
of
office,
and
then
you
can
say
we
did
listen
and
based
on
what
we
heard
we're
now
sending
a
target
for
this
year
and
into
the
future,
because
we
think
we,
where
you
want
us
to
go,
we
think
we
can
get
there
over
the
course
of
a
term
without
selling
everything
in
the
candy
store
in
the
first
budget
year.
But
we
really
get
what
you
want.
R
A
A
A
Well,
why
don't
we
get
to
the
item
and
see
if
there
are
any
questions
to
staff.
D
A
G
D
A
O
A
G
S
S
S
S
S
Six
point:
two
percent
is
what
generally,
we
would
have
increased
almost
everything
else
here
at
the
city.
You
are
going
to
be
reporting
back
as
a
result
of
a
motion
from
executive
committee
to
consult
further
with
the
industry.
Would
you
be
able
to
report
back
in
2019
with
options
for
increasing
the
tax
through
the
budget
process
to
reflect
that
gap
in
inflation?
Yes,.
S
K
Thank
you,
madam
Speaker.
Through
you
to
the
chief
building
official
and
her
staff,
I
wondered
if
somebody
could
just
explain
to
me
the
mechanics
of
attachments
number
one
and
two,
and
specifically
when
I
was
looking
at
the
descriptions
of
the
different
sign
classes
in
each
of
these
two
amendments.
They
were
different.
I
would
note
an
attachment.
Number
two
classes
to
through
to
five
include
electronic
signs
in
the
first
attachment
they
do
not
and
I
I
needed
to
be
comfortable
with
what
the
attachments
meant.
K
K
K
K
S
S
K
So
through
the
sign
by
law
allows
the
permissions
for
the
installation
of
the
signs.
The
current
report
before
us
is
simply
D.
If
I
got
it
right.
The
current
report
before
us
is
simply
catching
up
to
the
sign
by
law
to
allow
us
to
tax
them
in
a
manner
specifically
to
how
we've
changed
the
sign
by
law
through
the
chair.
Yes,
that's
correct,
so,
in
summary,
we're
not
being
more
permissive
with
signs
today,
we're
simply
fixing
our
bylaws
so
that
we
can
tax
them
effectively.
K
K
A
D
You
first
I'll
read
my
motion
that
City
Council
requests
a
treasurer
and
consultation
with
the
chief
building
official
and
executive
director
Toronto
building
to
consider
the
development
and
application
of
an
annual
surcharge
on
signs
that
are
not
authorized
under
Chapter
chapter
six,
nine
four
signs
general
and
to
report
back
prior
to
the
2019
budget
process.
So
it's
just
a
report.
Request
I,
think
this
report
before
us
is
a
missed
opportunity.
D
We,
you
know,
need
to
be
looking
for
more
sources
of
revenue
and
what
we've
done
basically
is
leave
everything
flat
for
2018
and
for
nineteen
keep
revenue
flat
by
decreasing
some
and
increasing
others
and
having
the
whole
thing
come
out
as
a
wash
I
think
we
certainly
could
have
done
a
lot
more
in
the
way
of
increases,
probably
less
in
the
way
of
decreases,
but
when
I
went
to
try
to
amend
it,
it's
also
interwove
in
that
it.
The
staff
convinced
me
that
it
would
have
caused
them.
D
Some
a
lot
of
technical
difficulties
and
perhaps
even
legal
difficulties
were
I
to
try
to
just
make
an
amendment
so
I'm
willing
to
live
with
the
staff
recommendations.
But
I
would
like
to
look
at
how
we
can
increase
revenue
under
this
dream
by
increasing
the
fees
on
the
signs
that
do
not
meet
the
signed
by
law.
So
these
are
signs
that
we
basically
don't
want
so
I
think
it's
totally
appropriate
to
charge
greater
fee
on
on
to
them.
I
have
no
idea
what
that
might
amount
to.
D
E
F
D
Referring
to
signs
that
have
been
grandfathered,
it
could
include
signs
and
her
grandfather
and
I'm
not
referring
to
any
particular
signs.
That's
the
what
you
gave
is
one
example.
What
councillor
Burnside
gave
is
another
example
I'm
just
asking
for
a
staff
report
to
examine
whether
we
can
impose
a
higher
tax
on
signs
that
don't
meet
the
sign
by
Locke.
D
So
these
these
would
include
signs
that
people
built
that
conformed
with
the
bylaw
that
they're
not
changing,
because
while
they
did
it
in
good
faith,
now
we
changed
the
law
on
them
and
you
want
to
give
them
make
them
pay
a
surcharge
again.
I'm
just
asking
for
a
staff
report,
so
I'm
asking
for
the
staff
to
kind
of
look
at
what
would
fall
under
this
category
and
what
they
would
recommend
as
far
as
increases
in
fees.
If
any,
and
that
would
be
a
report
that
would
come
to
council
next
year.
S
To
speak,
Thank,
You,
Speaker
I
have
a
motion
and
it
asks
that
City
Council
request
the
treasurer,
and
this
is
the
addition.
This
is
the
amendment.
That's
underlined
to
develop
an
option
that
increases
total
taxes
by
approximately
sixteen
point,
two
percent,
representing
the
difference
between
inflation
and
rate
increases.
S
We
came
into
this
discussion
early
in
2010,
knowing
that
there
are
many
many
people,
including
me,
who
find
that
the
introduction
of
huge
digital
signs
into
our
public
spaces
are
intrusive
and
along
the
sides
of
our
highways
unsafe.
But
we
do
have
a
sign
by
law
that
permits
them
in
certain
districts.
S
What
this
is
going
to
do
is
tax
them
to
reflect
the
incredible
revenue
that
is
generated
from
those
signs.
What
is
before
us
is
a
report
that
is
a
net
zero
revenue
report.
As
councillor
Fillion
pointed
out,
and
if
you
were
an
executive
committee,
you
would
have
heard
that
there
were
deputies
who
came
and
spoke
in
support
of
the
report,
and
there
were
deputies
who
came
and
spoke
against
it.
S
The
companies
that
have
the
small
signs
believed
that
their
only
option
because
of
the
tax
rate
we
were
tax
in
the
mat,
was
to
tear
down
small
signs
and
go
for
the
big
ones,
the
big
companies,
and
so
they
they
supported.
The
report.
The
big
sign
digital
sign
companies
came
and
said:
oh
you're,
going
to
tax
us
too
much
because
we
are
lowering
the
tax
on
the
small
signs
and
we
are
increasing
the
tax
on
the
large
signs
to
make
it
more
reflective
of
what
we
believe.