►
Description
Disability, Access and Inclusion Advisory Committee, meeting 11, Sept 1, 2016
Agenda and background materials: http://app.toronto.ca/tmmis/decisionBodyProfile.do?function=doPrepare&meetingId=11292
A
A
A
Note
that
the
City
of
Toronto
is
is
making
their
declarations
and
acknowledgments
at
the
beginning
of
all
our
Standing
Committee
meetings
and
at
City
Council
meetings.
And
of
course
we
want
to
thank
the
Aboriginal
Affairs
Committee
for
bringing
this
to
the
forefront
and,
of
course
councillor
Layton
is
our
is
the
co-chair
of
that
committee.
So,
thank
you
very
much
for
all
that
work.
You'll
recognize
that
there
are
there's
a
there's,
a
golden
Raj,
okay,
so
I
apologize.
A
You
don't
have
what
I
have
so
I
won't
mention
it,
but
what
I'd
like
to
do
is
actually
just
have
a
an
introduction
of
those
who
are
in
the
room.
That's
oftentimes!
Very
helpful
for
us
identify
who
is
actually
here
and
I'm
gonna
start
to
my
very
far
left
side.
If
you
can
just
stay
into
the
microphone
if
the
microphone
is
in
directly
in
front
of
you
is
your
name
and
your
organization.
If
you
are
representing
one
today,
hi.
I
A
G
Wanted
to
acknowledge
the
murders
of
the
19
individuals
that
died
in
Japan
in
July
and
I
think
that
the
people
certainly
on
this
committee
are
aware
that
there
are
a
lot
of
social
forces
and
attitudes
about
disabled
people
in
the
lives
of
disability.
People
with
disabilities
that
greatly
contributed
to
this
violence.
Also
I've
been
following
things
that
have
been
happening
about
the
events
on
social
media
and
such
and
an
important
thing
that's
come
about
is
that
we
still
don't
know
the
names
or
the
rules
of
the
individuals
that
died.
G
A
A
This
is
as
an
incident
that
we
don't
ever
want
to
see
repeated,
but
yet
I
know
that
this
is.
This
is
just
as
a
symptom
of
what
we
see
on
a
regular
basis
with
respect
to
violence
inflicted
upon
people
in
with
disabilities,
and
there
were
at
least
another
25
residents
who
were
wounded
in
the
attack
in
the
town
of
us
Sookie.
You
Yama
your
own
facility
for
mentally
and
physically
disabled
people
in
the
sagamihara
town,
which
is
only
about
40
kilometers
southwest
from
one
of
the
biggest
cities
in
Japan
and
that's
Tokyo.
A
Thank
you
very
much.
Okay,
anybody
needs
a
break
before
we
even
start.
The
meeting
you're
welcome
to
take
one.
Certainly
it's
not
easy,
but
a
reality
that
we
have
to
contend
with
and
confront.
Are
there
any
declarations
of
interest
under
the
municipal
conflict
of
interest
Act?
Seeing
none
can
I.
Have
someone
move
the
confirmation
of
the
minutes
from
our
June
29
meeting?
A
Thank
you
very
much.
Stephanie.
So
moved.
Let's
go
and
to
proceed
and
take
a
look
at
our
agenda.
We
actually
have
a
few
items,
so
one
is
the
first
one
is
the
chairs
report?
That's
you
know
that
as
0.1
I'll
deliver
that
shortly
and
then
we
have
item
number
two
which
is
a
City
of
Toronto
web
development
and
we
will
hold
that
for
presentations
from
staff.
A
We
also
have,
following
that
item
number
three:
a
presentation
from
staff
once
again,
which
is
around
the
accessibility
in
the
Toronto
Public
Service
and
then
item
number
four,
the
disabilities,
access
and
inclusion,
Advisory
Committee
working
group
recommendations,
and
that
is
all
that's
before
us.
Would
anyone
like
to
hold
down
those
items
because
we're
an
item
one
two
and
three
will
be
dealt
with.
The
item.
Number
four
I
suspect
we'll
have
some
hearty
discussions
on
okay,
Stephanie,
okay,
I'm
gonna
hold
that
sorry.
A
What
the
line
which
of
the
motion
would
be
is
that
alright,
okay,
okay,
so
the
the
chairs
report
would
have
been
circulated
to
us
to
you
earlier
I
had
some
summary
notes
that
that
would
have
been
attached.
The
first
thing
is
to
say
it:
it's
actually
been
a
pretty
quiet
summer,
but
I
think
that
doesn't
mean
that
work
isn't
being
done.
I
had
a
meeting
as
the
chair
of
day
act
with
the
CEO
of
the
Invictus
games,
which
is
which
was
held
on
August
the
11th.
It
was
a
very
productive
meeting.
A
Those
are
I
was
asked
to
circulate
the
the
program
which
is
an
info.
It's
almost
like
an
introductory
piece
to
Invictus
games,
but
I
don't
have
it
electronically,
so
unfortunately,
I
wasn't
able
to
advance
that
to
you
earlier,
however,
as
soon
as
I
get
it
from
from
the
Invictus
games.
I
will
share
that
with
you.
The
Invictus
games
is
going
to
be
taking
place
in
2017,
it's
a
very
exciting
time
for
the
games
itself.
A
It's
actually
profiling
and
highlighting
the
full
lives
of
men
and
women
who
served
in
the
military
who
were
injured,
and
this
will
involved
the
City
of
Toronto
as
the
host
city,
so
I
had
proposed
to
the
CEO
that
perhaps
members
of
our
committee
can
get
involved.
I
think
it's
actually
very
important
that
when
these
international
hosting
opportunities
come
to
Toronto
is
that
we
actually
build
out
a
real,
meaningful
people's
legacy
as
well
so
often
times,
we
see
large
facilities
being
built
for
the
Pan
Am
Games.
But
what
is
the
legacy
behind
left?
A
Why
the
games
and
I
think
that
there's
an
opportunity
for
for
learning
there's
an
opportunity
to
have
a
better
understanding
of
how
people
who
are
living
with
disabilities
or
affected?
And
so
there's
me
a
lot
of
immediate
media
attention
to
the
games
and
I
thought
it
would
be
great
for
us
to
somehow
participate,
and
so
we've
been
invited
to
join
a
working
group,
but
it
was
not
I.
A
A
So
in
the
evening
time
you
have
the
the
request
stops
and
in
areas
where
buses
are
traveling,
where
the
stop
doesn't
have
to
be
exactly
at
the
TTC
designated
bus
stop.
But
it
is,
but
we
should
be
considering
whether
or
not
that
is
something
that
we
extend
to
people
with
living
with
disabilities.
And
so,
while
not
all
bus
stops
are
up
to
code
and
and
they,
and
they
certainly
should
be.
A
We
need
to
find
out
whether
or
not
there's
an
opportunity
for
the
TTC
to
think
through
and
develop
a
policy
to
address
this
service
gap
and
I
know
that
just
to
share
with
you,
the
process
of
how
a
letter
of
this
of
this
nature
would
go.
Is
that
if
we
as
a
committee,
move
emotion
here,
it
will
then
have
to
be
advanced
to
the
executive
committee,
because
we
we
don't
necessarily
because
that's
just
the
process
of
City
Hall
and
the
committee.
The
executive
committee
will
then
pass
that
and
move
it
to.
A
Council
council
will
then
adopt
that
and
move
it
to
the
TTC
board.
So
the
recommendation
is
from
our
clerk
is
that
perhaps
a
faster
route
is
to
have
myself
work
with
Larry
Terry
Lynn
to
draft
a
letter
that
would
reflect
what
she
wants
in
that
letter
and
will
send
it
directly
to
the
TTC,
making
the
request
so
I
bring
that
to
your
attention,
largely
because
we
want
to
just
ensure
when
we
are
introducing
new
items
on
to
the
agenda
number
one.
A
It
has
to
be
clear
through
a
process
that
the
item
is
is
ready
to
be
to
be
addressed
on
the
floor
of
the
committee
today
and
if
it's
not,
then
we'll
probably
have
to
defer
that
and
work
on
an
offline.
But
I
wanted
to
make
sure
that
it's
week
it's
it's
very
hard
to
introduce
new
items
by
by
way
of
verbal
requests
at
the
committee
on
the
day
of,
and
should
be
vetted
through
beforehand.
A
A
If
you
have
an
issue
that
you
want
to
to
raise,
then
we
will
be
able
to
process
that
and
place
it
on
the
agenda
in
such
a
fashion
and
I
will
work
with
you
on
the
wording
of
the
of
the
request
and
we
also
have
the
staff
who
are
prepared
to
provide
assistance,
and
so
that's
pretty
much.
The
conclusion
of
my
report,
I
see
Terry
Lynn
inching
to
ask
a
question.
So
please
ask
your
question.
G
Just
that
the
motion
that
I
proposed
is
specifically
addressing
regular
bus
stops
that
have
been
deemed
inaccessible.
I,
do
see
where
you're
going
with
the
second
part.
I
did
also
talk
to
Melissa
about
that,
but
it
was
four
I
was
like
Melissa
I
feel
like
that's
a
wish
list.
I
just
want
this.
This
thing
done.
First,
okay,.
A
G
A
G
A
Yeah,
so
what
we
want
to
do
is
be
able
to
get
to
is
to
get
the
idea
to
a
place
where
we
can
actually
have
a
discussion
about
that,
and
the
discussion
place
is
actually
not
on
the
not
on
the
not
in
the
email
forum.
It
still
needs
to
be
placed
on
the
agenda
and
that's
what
what
I
will
do
as
the
chair
I'll
work
with
you
on
the
language,
but
we
need
to
have
something
to
respond
to.
If
you
want
to
have
conversations
with
each
other
and
and
talk
about
you
know
what
it
is.
A
You
want
the
on
the
agenda.
That's
certainly
you're
more
than
welcome
to
do
so,
but
what
we're
trying
to
avoid
is
to
have
a
lot
of
email
conversation
about
a
matter-
that's
actually
not
before
the
committee
right
now.
So
we
want
to
be
able
to
place
it
on
the
agenda
in
an
open
forum
and
to
let
the
committee
then
respond
to
it.
That
way.
B
A
So
you,
if
you
might
you
know,
email,
myself
or
Melissa,
we
will
work
with
you
on
the
the
actual
language
just
because
sometimes
it
gets
you
need
to
get
it
properly
before
us,
and
the
clerk's
will
actually
usually
give
us
a
lot
of
assistance
to
make
sure
that
we're
actually
even
directing
into
the
right
policy
space
so
that
staff
can
adequately
deal
with
it
yeah.
So
so
that's
how
we
would
be
introducing
new
items
to
the
agenda.
A
Yeah
Oh
Nicole
is
suggesting
that
I
remind
everybody
that
we
need
at
least
one
month
in
advance
to
get
that
onto
the
agenda
properly.
Okay,
okay,
so
a
motion
to
receive
the
chairs
report,
please
Thank
You,
Wendy,
and
so
now
we're
moving
on
to
item
number
two
City
of
Toronto
website
development
and
we
Jill
who's
our
program
director
from
web
revitalization
and
integrated
web
service
delivery
channel
what
a
title
who
will
be
presenting
us
with
a
presentation.
J
J
The
before
I
give
you
what
the
objectives
of
web
revitalization
project
is.
Let
me
just
give
you
a
couple
of
minutes
of
history
of
what
web
revitalization
project
is
all
about.
It's
a
two-faced
project,
the
first
one
I'm
pretty
sure,
you're
all
familiar
with
the
changes
that
has
happened
with
our
website.
It
used
to
be
a
static,
HTML
based
website
up
until
the
end
of
2013
and
phase.
One
of
our
project
was
to
take
that
static,
HTML
website
and
move
it
into
a
web
content
management
system,
where
the
divisions
can
update
their
own
content.
J
J
You
have
to
recognize
that
over
the
years
there
were
thousands
of
PDF
files
in
all
sorts
of
content
which
was
not
accessible
at
all,
so
it
was
a
big
endeavor
to
take
on
and
I
will
admit
that
it's
it's
not
fully
accessible
today
as
well,
because
we're
still
dealing
with
a
lot
of
legacy,
content
and
information.
That's
that
was
carried
over
from
that
stage.
Phase
two
of
the
project,
though,
is
a
complete,
a
completely
new
way
of
putting
together
Toronto
that
CA
and
what
we're
looking
at.
J
It's
not
only
the
design,
the
web
information
architecture,
the
navigation,
but
we're
also
looking
into
bringing
a
new
tool
for
the
web
content
management
system.
The
current
system
that
were
tool
that
we're
using
is
an
open
text
tool,
but
we're
right
now
assessing
WordPress
in
Drupal
and
we're
incorporating
all
the
tool
related
accessibility
functions
we
can
into
this
tool.
J
So
when
we
finish
phase
two,
what
we
aim
to
do
is
we
want
to
create
a
website
which
is
very
intuitive
so
that
things
are
not
hidden
at
the
bottom
of
a
divisional
content,
page
very
intuitive,
as
I
said,
you
know,
very
service,
oriented
and
citizen-centric
and
information
should
be
findable
within
a
couple
of
clicks.
Maximum
three
clicks:
that's
that's
the
whole
goal
and
the
web
information
architecture
and
navigation
is
one
of
the
kiosks
making
making
this
service
oriented
and
citizen-centric
and
the.
J
Majority
of
the
the
effort
is
going
to
make
it
findable
and
very
usable
in
doing
that.
What
we're,
also
paying
extremely
focused
attention
to
all
of
the
legislative
requirements
that
we
have
to
comply
with
a
Oda
is
at
the
center
of
our
goals
to
make
it
accessible.
We
also
have
to
deal
with
privacy
and
other
city
policy
and
policy
standards
and
guidelines
as
well.
J
The
process
that
we
use
while
we're
developing
the
new
Toronto
dossier
is
what
we
call
a
user
centered
design.
It's
not
in
a
few
words.
What
it
is
is
we
don't
go
back
to
a
back
room
and
come
up
with
a
design,
a
navigation
of
what
we
think
the
public
should
get
from
us
from
the
city.
The
user
centered
methodology
has
the
user
in
the
core
of
all
of
our
building
and
designing
and
implementation.
So
we
incorporate
user
testing
and
the
citizens.
When
I
say
citizens,
it
is
residents,
businesses,
visitors,
we
have
all
of
these.
J
J
The
the
principles
for
the
user
centered
design
is,
first
of
all,
understanding
how
the
users
interact
with
Toronto.
We
know
for
a
fact
that
lots
of
words,
you
know,
is
not
something
that
the
citizens
want.
It
has
become
very
obvious
from
multiple
testing
activities
that
we
want.
The
citizens
want
very
actionable
right
to
the
point:
accessibility
to
the
Toronto
CA
it
has
to
be.
The
methodology
also
is
very
iterative
and
agile.
J
So
the
the
whole
design
is
from
it's
not
divisional
perspective,
but
it
is
a
service
from
end
to
end.
It's
it
incorporates
all
of
the
related
just
like
Amazon
it.
It's
like
I
want
to
do
this.
Have
you
considered
this?
Are
you
looking
at
this
as
well?
So
it
incorporates
all
of
the
service
elements
and
to
end
from
the
beginning
to
the
end.
J
So
it's
sort
of
a
major
move
from
the
current
navigation
and
design
that
we
have,
which
is
very
division
based,
but
I
would
like
you
to
think
about
it
as
a
service
and
to
end
might
incorporate.
We
might
incorporate
multiple
divisions,
involvement
into
delivering
that
service,
so
the
design
and
the
whole
aspect
of
the
new
website
is
going
to
be
service
oriented.
J
It
says,
first
of
all,
I
just
want
to
make
sure
that
all
of
the
excess
ability
needs
were
built
into
the
web
content
management,
business
and
product
requirements.
We
went
through
an
extensive
process
in
gathering
requirements
there.
We
had
not
only
just
the
user
requirements
but
functional
and
non-functional
requirements
over
800.
J
Actually
that
was
incorporated
so
when
we're
building
the
the
new
website,
it's
not
only
from
the
product
point
of
view,
but
from
the
business
point
of
view,
we
are
making
sure
that
we
comply
with
all
of
these
requirements
in
17
of
the
functional
requirements
directly
apply
to
accessibility,
and
we
have
were
incorporating
these
just
a
side.
Note
on
this.
As
I
said
from
the
technology
side
of
things
as
well,
we
are
looking
at
a
new
product
today,
while
we're
testing
that
the
two
new
products
which
one
of
them
is
going
to
be
the
approved
solution.
J
We
have
incorporated
more
than
120
checks-and-balances
into
the
content
management
system
itself,
which
means
that
it
is,
you
know,
like
the
tool
itself,
is
not
going
to
allow
content
to
be
developed
or
published.
If
those
checks
and
balances
are
not
met,
we
have
a
digital.
The
way
we
reach
out
to
our
citizens
for
feedback,
it's
through
digital
citizen
advisors.
What
we
did
was
we
highly
published
and
publicized
our
request
to
to
become
digital
citizen
advisors.
Today
we
have
more
than
850
digital
citizen
advisors
who
signed
up
to
test
at
every
stage.
J
What
we're
developing
in
that
iterative
format,
63
of
the
digital
citizen,
advisors
self-identified
as
using
assistive
devices,
and
there
was
a
personal
invitation
from
Nicole
to
the
committee,
to
invite
more
to
more
individuals
to
become
members
of
the
digital
citizen,
advisors
and,
as
a
result,
nine
were
nine.
More
individuals
have
signed
up,
and
in
June
we
conducted
a
survey
with
the
63
individuals
who
identified,
as
you
know,
using
assistive
devices
and
the
goal
of
that
server.
J
A
J
So,
basically
that
the
next
one
is
beginning
2017,
there
is
going
to
be
full
accessibility,
testing
of
the
new
design
on
the
new
tool
and
again
here,
I'm
asking
you
to
please
be
involved,
encourage
others
to
be
involved
in
our
testing
so
that
we
can
provide
you
with
the
most
accessible
website
that
we
can.
Thank
you
thank.
A
You
very
much
this
is
probably
one
of
those
opportunities
for
our
committee
to
to
not
just
speak
to
the
to
them
to
the
item
as
a
citizen,
digital
adviser,
but
also
to
just
start
to
ask
a
lot
of
questions
here.
I
know
that
the
website
has
been
raised
as
an
issue,
perhaps
not
as
accessible
as
it
should
be,
questions
from
the
floor,
Wendy
and
then
Martin
and
then
Stephanie
I.
B
Thank
you
for
your
presentation,
I
wonder
if
you
could
tell
us
a
little
bit
more
about
the
authoring
process
that
you're
envisioning
for
people
who
are
adding
new
content
to
the
website.
So
what
sometimes
happens
is
that
you
know
you
have.
You
have
met
WIC,
a
compliance
standards
and
but
new
content
gets
added
by
authors
that
don't
know
how
to
add
things
like
alt
text
or
to
create
accessible
PDFs
and
to
include
those,
and
so
then
parts
of
the
website
fall
out
of
being
accessible.
B
J
Actually,
this
is
one
of
our
biggest
areas
of
focus
right
now,
as
I
said
in
the
tool
itself,
the
authoring
environment,
we
have
incorporated
those
checks
and
balances.
For
example,
if
there
are
no
alt
tags,
it
is
not
going
to
even
before
the
the
publishing
stage,
it's
not
even
going
to
accept
what
is
being
authored.
Just
one
example,
but
I
have
to
admit
there
is
always
a
human
factor
in
this
we
can
the
tool.
J
J
C
There
first
off
kudos
on
using
Drupal,
because
there's
lots
of
accessibility
features
built
into
it,
so
it's
kind
of
nice
to
be
able
to
use
something
that
is
fairly
accessible.
My
question
is
the
CMS
itself.
If
you
have
employees
that
have
disabilities
in-house,
will
they
be
able
to
add
content
independently
as
well?
Yes,.
J
C
That's
a
quick
yes,
I'm!
Glad
about
that.
The
other
thing
is
I
did
join
the
web
vitalization
group
and
the
first
meeting
that
or
the
first
invite
that
they
had
was
to
come
in
and
test
one
of
their
products
when
I
told
them
that
I
was
visually
impaired
or
blind
and
I
was
going
to
bring
my
equipment
and
to
do
the
testing.
They
said
that
the
system
wasn't
fully
accessible
at
this
time.
So
that's
sort
of
threw
a
red
flag
to
me.
C
J
J
C
J
E
J
E
J
J
So
the
videos,
as
you
know,
they
are
third-party-
we
use
third-party,
we
use
YouTube
and
the
city's
YouTube
City
City's
own
YouTube
environment.
It
does
accommodate
all
of
those.
But
again
today,
in
our
current
website,
different
divisions
can
put
different
kinds
of
tools
which
do
not
accommodate
that
today.
I
admit
we
do
random
checks,
but
it
is
a
huge
website.
It's
it's
grown
again
exponentially,
so
it's
almost
impossible
to
to
audit
every
single
item.
J
E
J
This
point,
I,
don't
know
I,
don't
want
to
give
you
wrong
information,
and
you
know
there
there
only
certain
things
because
of
privacy.
We
can
ask
so
much
information
if
they
have
self-identified
as
such.
We
would
know
that
for
sure,
but
for
the
future,
if
you're
going
to
recruit
more
people
to
join,
there
is
when
they
register
there
is
there's,
there's
a
question:
please
ask
them
to
identify
so
that
we
can
get.
You
know
we
know.
J
J
Actually,
not
blind,
but
I
do
have
staff
not
only
are
passionate
about
accessibility,
but
they
know
they're
they're,
very
much
involved
with
accessibility
and
they're
there
are.
There
is
an
individual
that
has
partial
disability,
yes
and
all
of
the
QA
that
we
do.
We
involve
that
individual
and
the
other
two
individuals
who
do
Quality
Assurance
are
also
well
versed
in
AODA,
so
that
whenever
they're
doing
quality
assurance,
they
also
incorporate
accessibility
in
in
their
QA.
J
F
J
So
when
we're
doing
the
designs,
although
even
the
prototypes
and
wireframes
our
accessibility
resources
provide
feedback
immediately
on
those
even
before
we
go
out
testing
and
for
the
actual
testing
itself
again,
because
it's
our
methodology,
user
centered
methodology,
rather
than
city
staff,
doing
this
testing,
we
would
like
the
digital
citizen
advisors
to
provide
feedback
for
us.
That's
the
the
ultimate
way
of
making
sure
that
we
have
incorporated
everything
we
can.
Okay.
F
J
K
K
Are
there
guidelines
or
or
or
kind
of
you
know,
rules
or
something
to
require
that
Department
to
make
changes
and
I
don't
mean
just
provide
something
in
accessible
format
on
request,
but
rather,
if
something
that's
more
systematic,
that's
that,
because
of
human
error
or
or
oversight,
is
there
such
something
in
your
policy
in
your
guidelines
that
requires
the
division
to
actually
comply?
You
know
if,
if
it's
noted
that
it
hasn't
been
done,
do
do
as
I
said.
You
know,
as
you
mentioned,
human
factors,
absolutely.
J
We
saw
Dublin
Dublin,
so
we
we
have
to
make
sure
that
the
new
tirana
dossier
is
compliant,
but,
as
you
said,
if
there
are
instance
is
where,
because
of
human
error
and
all
that
there's
going
to
be
a
process
where
it's
it
comes
to
us
and
we
rectify
it
immediately.
Absolutely
that
is
a
definite
definite.
Yes,.
G
Thank
you
for
your
presentation.
I
have
two
questions.
One
is
that
you
mentioned
that
the
number
of
people
that
have
assistive
devices
that
are
this
is
the
citizen.
Users.
I
was
actually
wondering,
like
there's
a
difference
between
like
an
assistive
device
like
a
wheelchair
and
then
adaptive
technology
to
use
web-based
things
so
things
like
Kurzweil
and
Dragon
and
stuff,
and
so
I'm
wondering
how
many
people
identified
as
as
meeting
like
a
system
like
equipment
to
read
print
media.
Okay,.
J
Again,
because
of
privacy,
we
cannot
say:
okay
identify
what
it
is,
but
the
survey
that
we
sent
to
63
individuals-
we
did
ask
them
what
kind
of
assistive
devices
they
use
and
unfortunately,
only
like
three
people
or
actually
two
one
was
somebody
was
testing.
It
was
Jady,
Jady,
Jady
and
all
of
that
stuff.
So
it
was
like
actually
two
responses
and
they
identified
that
they
were
using
assistive
devices
because
of
site
and
the
rest.
We
don't
know
we.
G
G
No
sorry,
thank
you.
I'm
just
saying
that
there
there
would
be
two
different
questions
right,
so
one
would
be
the
use
of
assistive
devices
mm-hmm
and
the
other
would
be
the
use
of
adaptive
technology.
Okay,
to
use
a
computer
okay-
and
you
don't
people
don't
have
to
get
into
specifics
for
the
purposes
of
their
research.
Okay,.
J
J
G
J
In
the
registration
we
have
said,
the
question
actually
is:
do
you
use
assistive
technology
when
using
the
Internet
eg
a
screen
reader
screen
magnifier?
That
was
how
the
question
was
posed:
okay,
okay,
so
now
I
have
this
one,
but
I
will
definitely
send
this.
The
survey
to
Nicole
again
to
distribute
and
if
you
can
redistribute
it
to
other
communities,
that
would
be
very
much
appreciated
because
we
need
we
need
support.
We
need
your
help.
Yeah.
G
J
B
You
had
to
think
about
my
father,
so
so
you
you
thank
you
for
giving
me
the
details
in
terms
of
the
authoring,
environment
and
I.
Think
it's
great
that
you're
working
in
checks
and
balances
in
terms
of
you
can't
publish
this
unless
you
have
met
these
these
minimum
of
accessibility
criteria.
But
you,
you
raised
a
really
interesting
point,
I
think
in
your
response
to
which
is
that
you
can
build
that
system
and
you
can
make
it
checks
and
balances
focused.
B
But
you
cannot
speak
to
the
quality
of
the
accessibility,
editions
that
are
being
offered
by
people
and
that
are
required
by
the
system.
So
I
wondered
if
you
could
just
speak
a
little
bit
and
I.
Don't
know
if
this
is
outside
of
you
know
what
you're
doing,
because
it
might
actually
just
extend
to
authors
within
the
city
environment.
But
what
who
does
take
responsibility
for
making
sure
that
that
content
is
adequate?
So
it's
not
helpful
to
have
an
alt
text
that
doesn't
provide
you
with
the
information
that
the
alt
text
is
intended
to
provide.
B
So
is
there
something
being
envisioned
in
terms
of
this
process
or
outside
of
this
process
that
would
I
know
that
you're
offering
training.
So
that's
one
piece
of
it,
but
is
there
an
audit
at
some
point
or
ongoing
audits
to
be
able
to
evaluate
the
quality
of
the
accessibility
of
the
web
accessibility
additions
that
you're,
requiring
in
your
authoring
tool.
J
I'm
going
I'm
sort
of
looking
at
Nichole
right
now,
because
the
corporate
accessibility
policy
I'm
wondering
if
there
are
elements
for
for
audit
and
all
of
that
again,
we
can.
We
can
check
from
the
web
perspective,
we
can
check
the
quality
and
there
are
certain
tools
again
to
make
sure
and
we're
definitely
looking
into
those.
J
You
know
the
corporate
website,
audit
tools
and
all
of
that
definitely
looking
into
those,
but
it's
a
governance
issue
as
well,
where
we
routinely
do
quality
checks
on
the
content
and
accessibility
aspects
of
it,
which
is
built
into
the
sustainment
and
operations
of
the
website,
and
that
is
something
that
we
are
definitely
we
have
to.
We
have
to
put
that
as
a
part
of
the
governance
and
content
governance.
That's
what
we
call
it
and
it's
definitely
going
to
be
there,
but
today
I,
don't
know
how
we're
going
to
do
it.
J
Because,
again
it's
huge
our
website
is
huge
and
you
know
like
I,
don't
know
how
many
people
can
on
a
regular
basis
you
the
audits,
so
the
process
of
how
we're
going
to
we're
going
to
do
that.
Audit
is
something
that
needs
to
be
discussed
and
confirmed.
I
know
it's
never
going
to
be
a
hundred
percent.
We
all
know
that,
but
with
all
of
these,
like
again
individuals,
responding
to
us
saying
there
is
an
issue
here,
that's
one
way
of
the
public
doing
a
check-in
audit
as
well.
So
it's
it's!
A
B
I'm
really
interested
in
this
area,
so
sorry
to
keep
coming
back
to
it.
I
just
wanted
to
say
I
noticed
in
your
in
your
testing
protocol,
so
you've
talked
about
digital
citizens
and
that's
very
clearly
an
important
piece
of
this
you're.
Also
talking
about
user
testing,
I
used
to
do
user
testing
for
accessible
websites
too.
So
that
is
a
critical
piece
as
well.
B
I'm
really
pleased
to
see
that
there
and
that,
if
you
actually
have
people
come
in
and
sit
down
and
you
can
watch
them
and-
and
you
know,
sort
of
use
that
protocol
it's
very
helpful
because
there
can
be
differences
between
accessibility
and
usability
as
well,
which
can
be
quite
difficult.
You
have
to
make
very
informed
decisions
about
what
direction
you're
going
to
go.
I
just
wanted
to
say
also
and
I-
didn't
see
it
in
your
last
in
your
list,
but
it
is
worthwhile
to
also
have
a
paid
accessibility
audit.
B
So
there
are
a
number
of
places
that
you
can
go
to
do
that.
I
know
that
the
city
has
partnered
with
the
inclusive
design
Resource
Center
at
OCAD.
They
have
a
web
savvy
service,
which
does
a
great
job
to
the
CNIB,
does
a
great
job,
but
you
also
get
another
level
of
feedback
that
and
kind
of
a
more
formal
and
separate
from
your
internal
processes,
evaluation,
which
is
important,
which
is
important
in
evaluation.
A
K
A
quick
comment
you
know
reaching
out
to
service
organizations
for
the
blind.
You
know,
of
course,
the
standard
CNIB
balance
for
blind
adults
and,
of
course,
my
organization's.
Sometimes
if
we
just
rely
on
individuals,
you
know
like
I
know
and
the
call
send
an
email
to
us,
but
sometimes
we
we
as
individuals,
have
to
be
able
to
do
as
much
but
yeah
reach
out
to
those
organizations,
especially
if
you're
looking
for
people,
you
know
what
using
who
are
blind
or
partially
sighted.
Okay,
thanks.
J
J
A
You,
yes
thank
you
very
much
and
can
I
get
a
motion
to
receive
the
report
and
information.
We.
Thank
you
very
much,
Martin
okay.
So
our
next
item
is
actually
a
presentation
from
Nicole
she's
going
to
be
speaking
about
accessibility
and
trial.
Public
service
I
know,
Nicole's
presentation
is,
is
it's
going
to
be
condensed
and
Nicole
it
does
12
minutes.
Is
that
enough.
H
H
Thanks
very
much
everybody
for
giving
me
the
opportunity
to
present
to
you
today,
so
you
know,
I've
been
with
the
city
for
just
over
a
year
now
and
it's
been
a
really
exciting
time
getting
to
learn
what
all
the
divisions
are
working
on.
So
my
first
slide
in
this
presentation
is
an
accessibility
framework.
It's
a
table.
The
table
is
meant
to
represent
the
different
levels
of
hierarchy
of
our
governance
models.
H
So,
on
this
page,
we've
got
a
title,
accessibility
framework
and
the
chart
illustrates
the
organizational
drivers
of
accessibility
within
the
Toronto
Public
Service
across
the
top.
Is
the
City
Council's
statement
of
commitment
to
building
an
accessible
city.
The
next
row
across
is
the
corporate
accessibility
policy.
This
is
a
proposed
document,
that's
currently
in
development,
that
we
unify
all
policies
that
address
AODA
requirements
and
city
accessibility
commitments
in
one
umbrella
policy.
H
The
next
row
is
the
city's
multi-year
accessibility
plan
and
that's
the
city's
implementation
plan,
with
timelines
and
strategy
to
prevent
and
remove
barriers
and
meet
our
requirements
under
the
legislation
across
the
bottom
of
this
chart
are
guidelines.
Some
are
in
place,
some
are
being
updated
and
some
need
to
be
developed
in
collaboration
with
divisional
stakeholders,
and
the
guidelines
will
provide
instruction
and
specifications
on
the
details
of
how
the
city's
commitment
and
plans
will
be
realized.
H
So
across
the
row
there
is
customer
service
guidelines,
purchasing
guidelines,
information
and
communication
guidelines,
employment
and
accommodation
guidelines,
Complete,
Streets,
Taxi,
bylaws
and
ferry
guidelines,
as
well
as
the
Toronto
accessibility
design
guidelines.
Other
proposed
resources
will
include
I
believe
in
what's
necessary,
is
an
accessible
meetings
and
events
guideline
and
other
resources
will
definitely
be
developed
as
needs
become
identified.
H
So
that's
talking
about
the
corporate
accessibility
policy,
previously,
the
city
being
as
large
as
it
is
with
30
over
30,000
employees
and
44
divisions.
How
things
are
often
run
was
more
decentralized,
so,
for
example,
procurement,
division,
procurement
and
materials
management
division
would
handle
the
procurement
requirements
of
the
AODA.
H
But
that's
just
one
example
that
if
those
are
all
splintered
and
broken
up
over
multiple
different
divisions,
it
doesn't
provide
for
the
opportunity
for
people
to
get
cross-pollination
to
learn
about
the
whole
scope
so
that
all
of
these
standards
can
work
together
to
create
a
change
in
society
individually.
They
don't
have
the
same
influence
as
they
do
together,
so
the
city
has
many
accessibility
policies
and
they
do
address
the
requirements
of
the
AODA
and
the
city's
commitment
to
accessibility.
The
purpose
of
this
corporate
accessibility
policy
is
to
unite
them
all
in
one
place.
H
It
will
simplify
and
improve
awareness
and
understanding
of
all
parts
of
the
legislation
and
help
facilitate
implementation
and
integration
of
accessibility.
As
part
of
the
way
the
city
operates
in
everything
that
we
do.
The
city
is
required
to
update
our
accessible
customer
service
policies.
They
now
exist
in
every
division,
so
if
you
can
imagine
each
division
having
their
own
policy,
that's
a
lot
of
work
when
the
requirements
of
the
legislation
are
consistent
across
the
board.
H
What
we'll
have
instead
is
divisional
procedures
or
guidelines
of
how
divisions
will
handle
the
different
ways
that
they
deliver
service
to
individuals.
So,
for
example,
if
you're
in
the
water
division,
you
may
have
dramatically
different
requirements
than
in
parks,
forestry
and
Recreation,
so
because
we're
required,
as
you
know,
that
there
was
changes
to
the
legislation
and
the
accessible
customer
service
area.
So
this
brought
forth
the
requirement
that
we
have
to
update
our
policies
and
update
our
training,
and
so
when
we
simply
incorporate
that
into
the
city's
accessibility
policy.
H
The
multi-year
accessibility
plan
is
our
next
slide.
The
current
plan
you've
probably
looked
at
it
online,
it's
from
covering
the
period
from
2012
to
2016,
and
you
probably
have
noticed
that
the
current
plan
is
very
focused
on
AODA
compliance,
because,
through
the
period
of
2012
to
2016,
there
were
various
deadlines
and
requirements
that
had
to
be
met.
The
updated
plan
will
be
making
the
recommendation
to
the
to
the
organization
that
it
run
from
2017
to
2025.
H
As
you
know,
we
have
to
develop
and
update
the
plan
every
five
years,
but
we
want
to
make
sure
that
we're
taking
into
consideration
all
of
the
things
that
we
need
to
do
to
meet
the
goal
of
making
an
accessible
Society
by
2025.
And
so
what
we'll
do
is
at
the
five-year
interim,
we'll
review
and
update
the
focus
will
be
for
the
future
plan
will
be
about
moving
beyond
basic
compliance.
H
As
you
know,
a
lot
of
the
legislation
right
now
talks
about,
for
example,
providing
accommodation
upon
request,
providing
information
and
communication
upon
request
for
an
organization
of
this
size.
That's
not
enough.
It's
not
sustainable
over
the
long
term.
So
obviously
we
want
to
transform
to
an
organization
that
is
incorporating
accessibility
and
everything
that
we
do
everything
that
we
create
everything
that
we
buy.
That
will
take
a
lot
of
a
lot
of
work.
H
You
know,
unfortunately,
as
many
of
you
who
use
assistive
technology
are
already
aware
document
accessibility,
there's
a
lot
of
people
using
Microsoft
Word
that
are
using
it
like
a
typewriter,
and
so
we
have
it
will
help
improve
people's
skills
overall,
as
well
as
incorporating
accessibility.
I
can't
tell
how
many
times
I've
trained
people
on
accessible
Word
documents,
for
example,
where
they're
so
delighted,
because
they've
learned
all
kinds
of
shortcuts
that
make
their
life
better
for
all
of
their
document.
Authoring
needs.
H
So,
as
I
mentioned
we're
moving
beyond
this,
the
focus
will
be
on
barrier
identification
because
we
need
to
know
what
we
need
to
fix
remediation
planning
and
preventing
new
barriers
by
integrating
accessibility
into
operations.
So
we
know
that
we've
got
to
two
main
streams
of
the
the
approaches
that
we
can
take
for
preventing
and
removing
barriers.
The
city's
goal,
as
I
mentioned,
is
to
align
with
the
provinces
goal
for
2025
and
so
we'll
be
looking
at
two.
H
The
two
means
one:
integrating
accessibility
into
new
programs,
services
and
facilities
from
the
earliest
phases
and
throughout
including
the
planning
of
procurement
stages,
implementation
measurement
and
evaluation,
and
then
bringing
that
information
back
in
and
updating
things
if
things
are
not
as
good
as
they
can
be.
Yet
we
also
have
to
identify
and
remediate
barriers
in
the
existing
environment,
and
that
means
all
barriers,
not
just
physical
barriers.
So
we're
talking
about
attitudinal
barriers
that
get
addressed
through
awareness,
education
and
training,
talking
about
systemic
barriers
through
our
plans
and
policies
and
procedures
and
there's
an
equity
lens.
H
That's
been
developed
by
equity,
diversity
and
human
rights
division
that
will
help
to
bring
that
accessibility
lens,
along
with
the
other
other
equity
seeking
groups
and
the
needs
of
others
as
well.
Talking
about
information
and
communication
barriers
being
print
audio,
video,
digital
and
web,
which
we
just
heard
about
as
well
as
verbal
accessible
built
environments,
includes
buildings
in
public
spaces.
H
So
in
all
of
those
areas,
we
need
to
first
identify
and
plan
for
this
for
mediations,
as
we
know
what,
if
you
don't
plan
for
it,
you're
not
going
to
get
it
accomplished,
the
accessibility
guidelines
are
highlighted
in
the
earlier
slide,
so
they
include
accessible
customer
service
guidelines
and
there's
an
enormous
undertaking
taking
place
in
the
city
right
now
under
a
customer
service
improvement
strategy.
So
we
would
expect
to
align
with
that
as
well,
so
that
accessibility
is
a
priority
in
that
work
as
well
accessible
procurement
guidelines,
information
and
communication
guidelines,
accessible
workplace
guidelines.
H
We
have
many
of
these
things
in
place
already.
Some
things,
for
example,
accessible
meetings
and
event.
Guidelines
do
exist
on
the
intranet,
but
I've
found
that
they're
not
very
easy
to
use.
So
we
want
to
make
things
that
are
user-friendly
and
just
as
easy
to
find
Complete
Streets
guidelines
I
know
that
you've
all
through
the
disability,
access
and
inclusion,
Advisory
Committee
at
whether
it
was
in
2015
or
in
this
new
group
we've
heard
from
different
groups
on
Complete
Streets
on
bicycles.
H
You
know
I
think
we
heard
about
the
many
different
presentations
from
transportations
services
or
a
time
for
a
little
sip
of
water.
Taxi
bylaws
were
updated
recently
very
guidelines
which
follow
the
AODA
as
well
as
federal
requirements
and
the
Toronto
accessibility
design
guidelines
that
are
currently
in
development
for
an
updated
version.
H
So,
given
the
number
of
guidelines
that
were
planned
for
update
or
development,
I
was
recommending
this
as
a
working
group
on
education
and
awareness
to
consult
and
provide
feedback.
What
I
found
through
all
of
my
time.
In
the
first
year,
we
have
staff
that
have
a
really
strong
desire
to
support
accessibility,
they're
asking
for
tools
and
resources,
just
in
the
last
month
alone,
I've
consulted
on
two
major
software
procurement
initiatives
where
they're-
and
these
are
major
software
procurement
initiatives-
that
the
public
will
have
an
interface
with
as
well
so
they're.
H
Looking
at
you
know,
how
do
we
incorporate
accessibility
in
our
procurement
and
our
ask
of
vendors?
How
do
we
hold
vendors
accountable?
How
do
we
test
throughout?
So
these
are
all
things
that
people
are
hungry
for
and
the
guidelines
will
will
help
support
that
as
well
as
training.
So
speaking
of
training,
oh
and
I,
don't
know
if
I
have.
This
looks
like
my
slides
are
not.
K
H
The
same
order,
maybe
I,
got
a
little
carried
away,
so
I
want
to
work
this
year
on
capturing
hearts
and
minds
as
well.
I
think
it's
just
not
enough
to
have
policies
and
the
training
that
we've
been
providing
does
meet
the
legislation.
But
we
need
to
move
beyond
that
so
that
the
training
has
meanings
that
it's
strongly
connected
to
the
work
that
people
do.
H
There
are
opportunities
to
to
highlight
these
things,
but
I
think
they've
been
extremely
underutilized
and
I've
studied.
What's
been
done
in
many
municipalities
and
seeing
on
the
screen
right
now,
some
of
the
opportunities
that
we
would
like
to
make
sure
that
we
are
using
both
for
the
public
awareness
and
also
for
employee
awareness
such
as
the
national
access
and
awareness
week.
The
UN
persons
with
disabilities
day
are
Toronto
access
and
equity
and
Human
Rights
Awards
opportunities
such
as
the
Invictus
games,
which
is
a
public
event
and
and
also
through
the
Toronto
Public
Service
staff.
H
Developing
what
I'm,
calling
an
accessibility,
Champions
Network
I've,
found
that
there
are
people
in
every
division
that
are
working
on
accessibility,
but
they
don't
know
each
other.
So
we
want
to
try
and
create
that
that
momentum
and
support
the
purpose
of
the
working
groups
that
I
see
as
one
of
our
next
discussion
items
on
the
agenda
is
to
explore
the
subject
matter
more
thoroughly.
So
there
are
a
lot
of
opportunities,
such
as
the
Toronto
accessibility,
design,
guidelines
and
I
expect
that
we'll
probably
be
seeing
a
presentation
and
an
update
from
them
in
October.
H
But
given
that
it's
a
four
hundred
page
document,
that's
not
sufficient
time
to
get
everybody's
feedback.
So
these
are
some
of
the
things
that
I
see
as
an
opportunity
for
the
working
group
that
was
proposed
on
built
environment
and
in
public
spaces.
The
working
groups
provide
a
fulsome
opportunity
to
give
input
that
can
be
accomplished
more.
That
more
can
be
accomplished
that
way
than
in
these
disability.
Access
inclusion
advisory
can
be
committee,
formal
meetings.
H
It
also
gives
us
the
opportunity
to
bring
in
staff
when
appropriate,
to
review
materials
that
are
at
their
very
early
stages
when
they're
not
ready
for
public
consumption,
and
it
gives
us
the
opportunity
to
collaborate
on
outreach
opportunities
when
we
have
new
issues
that
are
of
concern
to
the
group.
As
council,
as
chair
mentioned
at
the
beginning
of
our
meeting,
we
want
to
make
sure
that
those
come
before
the
entire
committee
so
that
so
that
they
can
be
raised,
discussed
and
then
assigned
to
an
appropriate
working
group.
H
So
the
working
group
recommendations
I
see
this
committee
as
an
extremely
strong
component
of
the
important
component
of
the
whole
accessibility
approach
for
the
city.
I
would
love
to
be
able
to
bring
your
presence
more
in
front
of
other
groups.
So
when
we
do,
if
there's
opportunities
like
webinars
or
public
events,
you
know
we
may
not.
H
It
is
about
education,
so
these
these
are
one
of
the
things
that
I
consider
to
be
a
key
strategy
for
the
city
to
improve
the
accessibility
outcomes
and
we
want
to
get
your
feedback
on
all
of
those
as
they're
being
developed.
Timing
is
crucial
as
well,
so
a
lot
of
the
times,
there's
there's
gaps
between
our
official
meetings,
so
that
that's
a
way
to
to
consider
or
to
continue
furthering
things
when
divisions
need
feedback
on
stuff
rather
than
waiting,
sometimes
30,
60
or
90
days.
To
get
in
front
of
a
committee
meeting.
H
There
may
be
opportunities
to
give
them
feedback
on
work
that
they're
developing,
while
it's
in
iterative
iterative
stages,
rather
than
waiting
till
it
gets
to
the
end.
The
built
environment
in
public
spaces
crosses
into
every
aspect
of
city
life
and
it's
a
massive
undertaking
to
update
the
Toronto
accessibility
design
guidelines.
H
Additionally,
there's
there
are
needs
to
comply
with
what
the
AODA
requirements
has
for
this
committee
and
under
the
AODA,
the
this
committee
and
ideally
in
the
future,
it
would
be
I
think
beneficial
for
the
residents
of
the
city
to
have
a
committee.
That's
named
after
what
the
legislation
says,
because
in
the
AODA
the
legislation
calls
this
committee
and
accessibility,
Advisory
Committee.
So
it's
kind
of
a
barrier
for
people
to
be
able
to
find
us
and
find
the
work
that
your
committee
is
doing
when
we
have
a
name
that
is
so
long
and
confusing.
H
So
that's
something
for
another
day,
but
I
believe
that
it's
it's
very
important
that
we
remember
that
we're
over
a
committee,
that's
required
by
the
legislation
to
look
at
things
like
buildings
and
site
plans
to
look
at
things
like
trails
or
parks
or
public
eating
spaces.
These
are
opportunities
that
are
already
being
addressed
by
divisional
working
groups,
but
in
order
to
make
sure
that
we're
also
complying
with
the
legislation
we
have
to
have
these.
It's
recommended
anyhow,
that
these
processes
be
in
place.
H
A
H
The
training
modules
that
are
currently
available
are
ones
that
were
developed
by
the
province
and
they
meet
the
requirements
of
the
AODA
other
training,
and
there
are
many
times
that
divisions
take
on
their
own
training
and
so
like
to
connect
with
those
divisions.
Often
they
reach
out
to
us
for
feedback
on
their
training.
H
There
are
our
other
training
modules
that
have
been
developed
in
the
past,
implementing
the
AODA
and,
in
my
view
those
ones
were
very
legislative
oriented.
But
when
people
as
feedback
from
that
previous
trainer,
when
I
met
with
her,
was
explaining
to
me
that
a
lot
of
the
people
come
asking
to
understand
better
how
to
accommodate
people
and
there's
clearly
a
need
to
have
a
deeper
understanding
of
general
information
about
disabilities
and
what
types
of
accessibility,
or
what?
H
What
makes
things
accessible
for
different
people
with
different
disabilities
and
what
type
of
accommodations
are
typically
used
and
people
need
to
have
a
foundational
knowledge
in
order
to
be
able
to
implement
the
legislation
in
their
in
their
work.
So,
yes,
we
will
be
including
people
with
disabilities
to
give
feedback
in
content,
that's
being
developed
by
the
equity
diversity
and
Human
Rights
office
and
I.
H
Think
that
the
other
training
that
is
is
going
forward
is
something
that's.
It
needs
to
be
still
developed
like.
There
are
certain
divisions,
for
example,
the
transportation
division
has
done
a
robust
training
for
their
individuals,
but
I
think
that
we
have
other
opportunities
that
that
there
are
people
in
perhaps
Toronto,
building
or
urban
design.
We
just
want
to
create
a
little
bit
more
momentum
right,
because
the
the
training-
that's
that's
that's
been
done
is
is
good,
but
I,
don't
think
everybody's
aware
of
aware
of
it.
It
also
becomes
challenging
but
budget
wise.
H
So
in
my
in
my
heart
of
hearts-
and
this
is
going
way
beyond
2017
I
believe,
but
I
would
like
to
see
more
of
a
train-the-trainer
approach
where
divisions
can
have
this
knowledge
within
their
managers.
I
think
that
there's
a
danger
in
too
much
reliance
on
external
consultants
to
deliver
training,
and
although
the
city
is
massive-
and
you
know
so
often
times,
we
have
to
rely
on
third
party
support.
But
but
I
think
that
you
know.
E
I
have
kind
of
a
theory
question
for
you,
so
when
you're
developing
this
training
and
looking
at
it
are
you
going
I'm
still
I've
been
thinking
about
this
for
a
few
minutes
and
I'm
still
trying
to
figure
it
out.
Sorry,
are
you
gonna
look
at
for
maybe
going
over
with
people
kind
of
the
series
of
behind
disability
and
its
causes,
like
kind
of
so
medicalized
individual
model
versus
social
mono,
because
I
the
problems
I
keep
running
into
lately
are
that
when
I'm
trying
to
discuss
accessibility
and
disability
we're
coming
at
it
from
completely
different
angles.
E
H
Think
that
you've
expressed
very
well
what
I
was
trying
to
explain
earlier
about
giving
people
a
better
foundation
in
understanding
individuals
with
disabilities,
because
a
lot
of
the
time,
if
you
are
not
somebody
who
has
a
friend
or
a
family
member
or
lived
experience
yourself,
then
you
may
not
be
aware
of
the
full
range
of
people's
abilities
and
you
might
make
assumptions
for
people
based
on
what
you
think
somebody's.
Instead
of
recognizing
a
person's
human
rights,
the
individualized
independent,
dignified
access.
That
is
not
a
cookie
cutter
that
the
consultation
aspect
is
is
crucial.
B
Thank
you
for
a
great
presentation.
Thank
you
very
interesting,
and
it
really
helps
to
kind
of
contextualize
all
of
the
various
bits
that
I
think
we're
we're
all
sort
of
aware
of,
but
maybe
haven't
seen
in
the
same
place
before
so.
Thank
you
for
that
I,
really
like
the
the
hearts
and
minds
that
you're
thinking
about
hearts
and
minds.
So
aside
from
the
the
guidelines
that
this
is
something
that
is
important
and
I
like
the
opportunities
that
you
have
listed
there
and
I'm
wondering
you
know
this
year's
International
Day
for
persons
with
disabilities.
B
Is
there
anything
that
you're
thinking
about
for
this
year?
Is
there
any
way
for
the
committee
to
support
you
in
that
and
I'm
saying
that
one
in
particular,
because
every
year
I
look
to
see
what
the
City
of
Toronto
is
doing
and
typically
it's
nothing.
So
is
there
something
that
this
committee
could
support
you
in
in
terms
of
that
happening
and
I'm
asking
now,
because
I
know
we
need
a
few
months.
Yes,.
H
B
I
H
Yes,
definitely
it's
it's
an
area
where
I've
heard
from
different
members
of
the
public
and
and
other
accessibility
advocates
that
have
highlighted
to
me
that
there
is
inconsistent
understanding
that
not
all
councillors
have
the
same
level
of
understanding
of
what
the
AODA
requirements
are
and
even
with
the
best
of
intentions.
Sometimes
they
have.
You
know
accidentally
booked
then
used
for
public
meetings
that
aren't
accessible
and
things
like
that.
H
So
I
I
know
that
there's
a
definite
will
there
and
and
providing
them
with
the
with
the
guidance
is,
is
you
know
truly
the
the
counselors
get
so
much
inquire,
so
many
inquiries
from
the
public
and
oftentimes?
They
come
to
our
division
to
ask
for
help,
and
so
the
three
things
that
I
see
most
often
coming
from
council
offices
is
public
meetings,
and
events
is
also
people
inquiring
about
accessibility,
barriers
in
private
facilities
and
asking
for
their
counselors
to
help
influence
so
giving
helping
them
have
a
better
understanding
of
the
legislative
requirements.
H
The
requirements
of
private
businesses
to
respond
to
the
point
of
undue
hardship,
as
required
by
the
Human
Rights
Code,
the
other
area
that
they
get
a
lot
of
feedback
on,
is,
is
service
animals.
So
we
want
to
create
materials
and
resources
that
the
counselors
can
easily
make
sure
that
their
staff
are
well
informed
when
their
staff
are
receiving
feedback
from
people
and
also
you
know
knowing
how
to
how
to
share
this
information
with
members
of
the
public
to
and
businesses
that
are
such
a
huge
component
of
accessibility
in
the
city.
Great.
E
And
I,
just
I
also
want
acknowledges
as
fabulous
and
I
can
see
the
amount
of
work.
It's
it's
very
complex
and
detailed
and
there's
a
lot
to
be
done.
My
question
is
regarding
any
kind
of
governing
body
within
the
city.
Is
that
I've
been-
and
this
is
my
ignorance
because
I'm
not
sure
how
the
system
works,
but
what's
in
place
to
ensure
that
policies
and
procedures
actually
make
their
way
into
practices?
I
think
it's
really
great
that
staff
are
coming
forward
and
are
begging
for
the
information.
That's
wonderful
I
applaud
their
intent.
E
H
There
are
management
infrastructure
in
place
within
the
city
through
different
divisional
clusters
of
divisions,
as
well,
as
you
know,
different
working
groups
when
so,
for
example,
there's
inter
divisional
staff
teams
on
access
and
equity.
But
there's
also,
you
know,
management
like
division,
heads
and
opportunities
to
communicate
through
through
division
head
meetings
as
well,
so
that
they
have
a
sound
understanding
and
understand
their
responsibilities
in
providing
the.
So
that
is
going
to
be.
A
Any
other
questions,
I
have
a
question,
then
Nicole.
The
presentation
is
excellent
and
I
recognize
that
the
volume
of
work
that
you
are
you
your
office
and
more
specifically,
you
are
tasked
with,
is
rather
limited
and
system
changes,
don't
happen
overnight
and
especially
system
changes
with
respect
to
people's
attitudes
and
physical
removal
of
barriers.
And
what
have
you
do?
You
have
the
resources,
the
staff
in
order
for
you
to
achieve
this
goal.
H
However,
that
being
said,
we
have
accessibility
experts
in
almost
every
division
that
are
a
part
of
helping
us
implement
this,
so
you've
met
a
number
of
them
as
they've
come
forward
and
give
presentations
so,
for
example,
in
the
web,
revitalization
team
I
interact
on
a
regular
basis
with
staff
on
Jill's
team,
both
within
the
city
and
in
information
in
the
community
in
interest
groups
on
web
accessibility.
So
there
they're
out
there
they're
very
involved
transportation
services.
Division,
have
accessibility,
experts
that
implement
the
guidelines
and
requirements
in
procurement.
H
There's
a
key
person
who's
responsible
for
giving
guidance,
so
I'll
be
working
with
that
person
to
develop
the
guidelines.
So
I,
don't
say
myself
as
working
alone
in
this.
In
any
stretch,
we've
got
support
in
strategic
communications.
We've
got
support,
like
literally
in
every
division.
There
are
key
people
that
are
tasked
with
accessibility
requirements.
H
We
all
all
the
accessibility,
consultants
that
I
know
say
you
know
our
goal
is
to
work
ourselves
out
of
a
job
so
that
you
know
at
some
point
in
time
by
2025
or
possibly
sometime
around
that
you
know
there.
There
may
not
be
as
much
of
a
need
for
an
accessibility
consultant,
because
just
like
thinking
about
other
areas
in
you
know
green
technology
and
environmentally
friendly
actions,
you
know
you
don't
have
one
person
making
sure
that
everybody
recycles
everybody
recycles
right.
H
A
Do
the
consultants
meet
the
accessibility
advisors
to
every
division,
there's
quarterly
meetings
and
then
at
the
at
those
quarterly
meetings?
Is
there
a
milestone
achieve
section
such
as
we're
on
track,
but
this
is
an
area
that
requires
more
resources
more
time
and
are
there
weak
divisions?
Are
there
divisions
that
are
that
you
have
flagged
because
I
can't
imagine
all
of
them
performing
at
the
same
capacity
reaching
the
same
level
of
understanding?
Are
there
divisions
that
are
weaker
than
others,
I
think.
H
That
what
you've
identified
is
what
I
see
as
an
opportunity.
They
are
reporting
and
giving
feedback
on
their
progress,
but
I
think
that
historically,
these
projects
and
things
that
are
being
worked
on
across
the
divisions
have
not
been
documented
effectively.
So,
if
we're
not
documenting
our
plans,
then
it's
very
difficult
to
have
systematic
follow-up
to
see
how
people
are
with
achieving
their
goals
by
the
timelines.
A
H
H
You
know,
for
example,
the
training
that's
being
offered
right
now
on
accessible
document.
Creation
is
a
full
course,
starting
from
beginning
to
scratch
from
scratch
to
creating
an
accessible
document.
I
believe
that
the
city
you
know
has
to
have
a
more
robust
document,
accessibility
approach.
That
starts
with
existing
templates,
because
the
way
that
the
training
is
being
offered
is
kind
of
like
here's,
how
you
create
a
template?
Well,
we
don't
want
to
have
50
differ.
You
know
it
may
be
fifteen
thousand
different
versions
of
what
somebody
interpreted
as
accessible.
H
We
want
to
create
the
the
basic
foundation
so
that
a
one-hour
webinar
can
provide
people
with
one
hour.
Webinar
can
provide
people
with
the
information
that
they
need
to
understand
how
to
use
the
features
in
a
Word
document
to
to
create
accessibility
in
a
basic
way.
Well,
different
levels
of
users
will
require
much
more
intensive,
maybe
even
one
or
two
day,
training
on
how
to
use
Adobe
InDesign
to
create
accessible,
more
complex
documents.
That
will
be
things
that
exist
on
the
web
at
one
point
in
time.
H
G
G
My
other,
for
example,
like
it,
was
brought
to
our
attention,
not
by
the
committee
as
a
whole,
but
from
someone
in
the
community
about
employment
and
Sydney
standards,
and
things
like
that
and
a
lot
of
the
things
that
even
Nicole
you
talked
about
today.
You
said
that
city
staff
often
come
to
you
about
request
over
around
accommodation
right
and
what
yen
is
speaking
to
specifically
and
I.
G
There
was
a
youth
program
for
youth
with
disabilities,
specifically
and
only
to
youth
with
disabilities
were
employed
at
the
end
of
the
day,
so
I
feel
like
I
guess
what
I'm
saying
it's
like.
There
are
some
very
important
issues
and
concerns
that
are
not
mentioned
in
this
presentation.
The
other
one
would
be
like
access
to
the
TTC
and
we
did
have
a
Housing
Committee
as
well.
That
I
feel
is
is
fairly
pertinent
and
I
know
I
started
before
I.
G
Have
an
idea:
I,
don't
I'm,
not
proposing
that
it's
even
a
good
idea,
but
it
sits
in
my
mind
because
I'm
wondering
about
why
these
working
groups
have
to
come
from
diversity,
access,
inclusion
in
particular,
and
why
I
can't
come
from
the
committee
and
I
guess.
One
idea
again:
I'm
not
saying
it's
a
good
idea,
but
I'm
just
wondering
if
a
lot
of
the
working
groups
that
we
form
could
be
ad
hoc
groups
based
on
the
issues
that
come
to
the
committee.
A
Our
next
item
is
gonna
specifically
deal
with
the
working
groups,
okay
and
I-
think
in
order
for
us
to
keep
the
housekeeping
nice
and
nice
and
tidy
here.
Okay,
if
you
want
to
just
warehouse
exactly
what
you've
said
and
we're
gonna
bring
that
back
up
in
the
next
discussion
and
then
we
can
actually
have
the
the
back
and
forth.
Is
that
Alright?
Okay,.
H
I
Well,
I
was
just
gonna
just
comment
again
on
pretty
much
what
Ian
and
Terri
Lynn
said
they're.
You
know
we
can
make
the
whole
system
the
whole
city
accessible
and
everything
by
2025
right,
but
at
the
end
of
the
day,
I
mean
it'll,
be
wonderful
and
all
that,
but
to
me,
in
my
personal
opinion,
is
at
the
end
of
the
day,
it'll
be
meaningless.
I
If
you
don't
include
people
with
disabilities
right
so
as
citizens
of
the
city,
you
know
we
need
to
have
the
same
rights
and
opportunities
as
an
able-bodied
individual
at
my
workplace,
they've.
Finally,
starting
to
train
look
into
training
managers
about
hiring
people
with
disabilities
because
they
have
come
to
the
realization
that
we
don't
do
enough
of
that
right
and
so
I'm
thinking
as
part
of
this
revitalization
and
making
everything
accessible
is
to
do
more
on
the
employment
side
and
I
do
I
do
understand.
I
A
You
very
much
karma
anyone
else
to
speak.
No
okay,
so
I'll
just
make
a
quick
comment
and
also
move
to
receive
the
staff
presentation.
Thank
You
Nicole,
for
your
ongoing
work.
I
think
that
you
have
a
very
large
job,
I'm
happy
to
hear
that
there
are
people
that
are
supporting
the
work.
A
I
think
in
some
ways
provide
information,
provide
feedback
to
our
public
service,
but
also
to
advocate
for
the
things
that
we
are
looking
for.
So
I
think
you
know
my
my
comment
to
you
Nicole
and
to
those
that
you're
working
with
is
like
you
know,
don't
hesitate
to
lean
on
us.
I
think
you've
got
a
group
of
individuals
here
who
are
energized.
We
want
to
make
sure
that
there
is
system
change
and
if
the
system
change
doesn't
happen,
then
I
think
you
know.
A
Not
only
have
you
not
done
an
effective
job,
we
have
not
have
done
an
effective
job,
so
we're
in
this
one
together.
Okay,
thank
you
very
much
motion
to
receive
this
on
the
two
on
the
floor,
all
in
favor,
okay,
so
adopted.
Thank
you
very
much
and
we're
moving
to
item
number
four,
which
is
our
last
item.
Now
we
get
to
talk
about
the
working
groups
would.
A
H
Thank
you.
The
chair,
I
will
answer
your
question.
There's
the
primary
work
that's
being
done
right
now
is
the
web.
Revitalization
work
I
believe
that
when
what
I
see
is
the
long
term
strategy,
we
have
an
accessibility
policy
to
launch
first
off,
we
have
to
create
the
information
and
communication
guidelines
that
partly
exist,
but
are
splintered
and
need
to
be
tightened
up
once
those
accessibility
guidelines
are
in
place
and
probably
concurrently.
At
that
time,
I
would
like
to
be
implementing
an
overall
document,
accessibility
or
information
and
communication
accessibility
strategy
for
the
city.
H
This
is
a
fairly
complex
undertaking
that
our
chief
information
people
haven't
been
fully
apprised
of
my
future
vision.
However,
we
do
need
an
approach
that
addresses
transactional
documents.
Documents
such
as
invoices
on
on
water,
for
example,
how
are
our
bills
being
created
and
how
are
they
being
provided
in
an
accessible
format?
Well,
currently,
we
respond
and
provide
those
accessible
formats
upon
request,
but
that
costs
us
money.
A
third-party
service
provider,
undoubtedly
is
participating
in
that
through
our
vendor
and
then
sending
them
to
the
client
room.
H
When
somebody's
going
to
develop
a
disability,
we
have
to
be
able
to
provide
the
invoices
to
anybody
who
may
require
it
in
an
alternate
format.
As
the
population
ages.
How
many
alternate
formats
do
we
want
to
be
creating
every
individual
document?
Certainly
not
so
that's
one
aspect
of
it
and
then
the
document
strategy,
of
course,
or
technology
being
from
a
point
of
view
of
the
content
that
gets
out
on
the
web.
H
That
represents
us
to
the
public,
but
also
the
critical
aspect
of
how
we
create
documents
so
that,
when
we're
hiring
people
with
disabilities,
they
don't
come
into
an
environment,
full
of
accessibility,
barriers
and
information.
Communication.
So
I
think
that
it
may
be
an
ad
hoc
working
group,
or
it
may
be
something
that
we
do.
A
technology
related
working
group
when
the
timing
is
appropriate
as
things
move
along
with
our
strategy.
C
H
If
I
could
respond
to
that,
I
do
see
that
as
part
of
the
transportation
services,
our
transportation
services
also
works
on
the
accessible
pedestrian
crossings,
and
things
like
that.
So
that
would
be
an
item
that
would
be
well
addressed
under
built
environment
and
public
spaces
and,
of
course,
being
part
of
the
procurement
strategy.
H
Right
I
think
the
city
has
an
incredible
opportunity
to
create
a
ripple
effect
throughout
Society
and
everything
that
we
purchase,
whether
we're
hiring
a
consultant
and
the
report
has
to
be
accessible
or
whether
we're
you
know
procuring
a
new
building
or
a
new
facility
or
new
equipment.
So
hardware
purchases
I,
would
see
as
part
of
our
part
of
our
procurement
requirements.
H
H
You
I
believe
at
this
point
in
time
and
that's
why
I
was
recommending
to
revisit
the
working
groups
of
certainly
if
something
comes
before
the
committee,
for
example-
and
there
isn't
a
working
group
and
it
needs
to
be
developed
to
have
a
team
of
people
to
address
something
specifically
and
I.
Don't
know
what
it
is
yet
because
we
haven't
crossed
that
bridge.
But
at
this
point
in
time,
I
feel
that
the
the
first
goal
should
be
making
sure
that
we
have
those
guidelines
that
we
are
educating
people
on,
how
to
make
information
and
communication
accessible.
H
And
if
we
do
find
that
there
are
gaps,
then
I
want
to
make
sure
that
we
address
those
gaps.
But,
right
now
it
seems
the
most
glaring
gap
is
the
resources
that
people
need
in
order
to
understand.
So
if,
in
the
future,
for
example,
we're
doing
something
more
along
the
of
a
strategy
for
making
all
information
communication
accessible
so
that
we
can
create
things
at
the
outset,
that's
accessible
and
not
fixing
it.
You
know
at
the
end
of
the
process
or
when
somebody
asks
for
it,
but
I'm,
not
sure.
H
If
you
know,
I
I
hesitate
because
I
did
do
a
lot
of
research
as
well
on
the
the
many
different
working
groups
that
existed
previously
and
they
didn't
seem
to
have
a
direct
connection
to
something
that
was
being
created.
You
know
sentences,
so
we
we
don't
want
to
sit
around
and
just
complain
about
something.
If
there's
something
that
is
a
genuine
concern.
H
E
Agree,
it's
a
little
bit
vague
and
unclear,
but
if
I
can
just
give
you
an
example,
so
if
you're
talking
about
built
environment,
there
are
certain
standards
that
you're
looking
at
and
implementing
when
it
comes
to
the
communication.
I
also
see
that
there
should
be
certain
standards
in
place
and
I,
don't
know
how
that
get
it
gets
established
and
communicated
to
people.
So.
H
At
the
city,
we
don't
generally
call
them
standards,
we
call
them
guidelines.
For
example,
we
have
the
Toronto
accessibility
design
guidelines,
but
those
ones
have
very
specific
measurements
and
requirements
and
what
makes
a
physical
space
accessible
or
what
makes
signage
accessible,
or
so
when
we're
thinking
about
what
the
information
and
communications
guidelines
will
look
like,
it
should
reflect
that
that
that
people
are
able
to
look
at
these
guidelines
and
say:
okay,
this
doesn't
cut
it.
This
is
not
adequate.
H
You
know,
for
example,
that
web
videos
have
to
have
captioning
and
the
captioning
has
to
meet
certain
qualities
right.
We
can't
just
use
a
YouTube
captions.
We
have
to
actually
make
sure
it's
being
properly
authored
so
that
we
don't
have
wrong
words
and
weird
things
being
said
in
the
captions
that
aren't
being
said
in
the
act.
Video.
B
It
seems
to
me
that
what
you're
proposing
you
can
clarify
is
our
two
groups
that
you
think
relate
most
closely
to
the
work
that
the
committee
might
be
engaging
in
and
the
work
that
you
have
coming
up
is
that
how
the
committee's
have
been
decided
in
the
past
and
if
not,
what
has
been
the
criteria
that
has
been
used
to
decide?
Committees
in
the
past.
H
I
am
Not
sure
that
there
were
any
criteria
other
than
the
committee
wanted
to
talk
about
certain
working
groups.
We
do
have
some
challenges,
for
example,
that
a
Transit
working
group.
Well,
while
at
the
city
we
do
have
requirements
for
we
have
a
transportation
services
division.
However,
you
know
excessively
focusing
on
a
third
party
organization
like
the
TTC
is
outside
of
the
scope.
H
So
you
know
I'm
aware
of
the
fact
of
how
things
are
being
supported
through
the
TTC
and
was
able
to
see
all
of
the
things
coming
through
the
committee
through
the
working
groups
and
actually
resulting
in
in
changes.
So
one
of
the
topics,
for
example,
was
and,
as
you
know,
speaks
to
something
that
karma
mentioned
earlier.
H
So
that's
one
of
the
priorities
that
was
raised
through
the
a
committee
was
was
to
start
educating
the
public
and
that
went
through
their
communications
group
and
resulted
in
public
awareness
campaign
that
included
messaging
on
that
topic.
So
you
know,
I
I
think
that
the
same
type
of
model
we
have
the
opportunity,
but
to
do
the
same
type
of
thing
with
our
working
groups
here,
where
we're
really
delving
into
the
topics
meeting
with
employees
at
the
city
that
are
working
on
things
that
they
can
bring
stuff
before
it's
ready
for
public
consumption.
H
That's
that's
one
of
the
opportunities
that
I
see,
as
you
know,
to
strengthen
the
the
structure
of
how
the
work
gets
into
the
committee.
Ideally
when
the
working
groups
happen,
they
report
back
for
a
few
minutes
at
that
at
the
whole
body
of
the
disability,
access
and
inclusion,
Advisory
Committee,
so
diarrhea
can
know,
what's
being
worked
on
and
ask
a
few
questions.
If
that's
the
I
think
that's
the
model
that
I've
seen
work
very
effectively.
H
B
Go
ahead
so
just
to
clarify,
though,
because
I'm
asking
about
how
they
were
formed
in
the
past.
So
do
we
know
how
the
committee's
was
it
just
that
it
was
discussed
here
in
the
room
and
that
committee
members
decided
to
firm
the
ad
hoc
groups,
and
is
there
a
precedent
for
for
the
for
somebody
in
your
position
to
decide
what
the
groups
are
versus
the
committee?
This
is
what
I'm
trying
to
understand.
How
does
it
typically
work?
I
think.
H
H
We
have
an
opportunity
to
to
decide
amongst
yourselves
on
how
you
would
like
my
recommendations
were
based
on
the
research
that
I
did
and
what
I
saw.
Other
municipalities
were
achieving
through
their
working
groups
and
also,
as
you
noted,
looking
at
the
work
that
the
city
is
working
on
to
embed,
accessibility
and
everything
that
we
do.
But
you
know
the
your
committee
has
the
ability
to
decide
amongst
yourselves.
If
you
want
to
create
different
working
groups,.
K
Seeing
that
the
built
environment
is
already
a
standard
and
AODA
standard
and
then
education
and
awareness
is
not
an
existing
standards,
it's
very
different.
So
to
your
point,
you
know:
there's
a
need
for
a
working
group
to
make
sure
that
the
built
environment
is
either
complied
with
or
better
I,
don't
know
stipulated
or
make
sure
it
happens.
So,
similarly,
why
can't
there
be
a
an
information
and
communications
working
group
to
make
sure,
especially
in
light
of
the
the
website?
K
You
know
revitalization
and
all
that
I
think's,
going
on
to
say
to
match
with
the
AODA
standard
I
mean
my
other
question
is
so
you
know
there's
a
difference
between
the
two
working
group
names.
One
is
built
environment
which
fits
really
nicely
with
AODA,
but
then
there's
the
education
and
awareness-
that's
not
doesn't
fit
there,
but
information
and
communications
does.
Secondly,
I
don't
understand
click.
Please
clarify
when
you
say
education.
H
I
see
it
as
both,
so
the
goal
of
the
Toronto
Public
Service
is
to
you
know,
make
sure
that
we're
running
the
city
in
a
way
that
that
meets
the
needs
of
the
residents
of
the
city,
so
certainly
education
and
awareness
is,
is
important
within
the
the
staff.
Their
needs
are
our
priority,
but
of
course,
I
think
that,
as
I've
touched
on
earlier,
the
city
has
a
great
opportunity
to
create
this
ripple
effect
through
the
city.
So
it
may
be
outreach
and
awareness
to
businesses
to
help
educate
them.
H
It
may
be
outreach
and
awareness
to
community
members
I
think
that
we're
not
very
effectively
communicating
with
people
with
disability.
Excuse
me
with
people
with
disabilities,
in
a
society
where
we
have
all
these
different
types
of
social
networking
and
the
ability
to
to
do
mass
communications
or
individualized
communications,
the
you
know
I
hope
to
see
in
the
future
the
ability
to
communicate
with
people
with
disabilities
that
are
interested
in
knowing
what
the
city
is
doing
to
become
more
accessible.
H
K
First
part
of
the
question:
why
why
is
there
like
I
mean
a
built
environment?
Is
the
AODA
standard
n
is
and
then
why
can't
we
have
information?
I
mean
you
explained
it,
but
I'm
just
saying
if
it's
nicely,
if
we
want
to
really
make
sure
information,
I
mean
information
education,
you
know,
I
can
loosely
do
it
that
way,
but
the
missing
pieces
is
ensuring
communications
are
accessible
and
I
know
you
explained
it
but
I'm
just
saying
why
can't
we
name
it
that
way
to
be
consistent,
I.
H
I
think
that
the
opportunity
was
looking
at
first
of
all.
How
much
can
we
cover
you
know?
If
we
had
a
working
group
on
every
single
standard,
that's
in
the
in
the
AODA,
then
I
would
definitely
need
to
ask
for
more
resources,
because
who
you
know
who's
going
to
run
all
those
things
I'm
looking
for
opportunities
for
cross-pollination
as
well.
So,
for
example,
Terri
Lynn
mentioned
housing
earlier
well,
there's
two
aspects
to
housing,
making
the
attitudes
improved,
making
some
training
and
awareness.
H
So
people
understand
the
the
very
diverse
needs
of
potential
people
using
either
long
term
care,
housing
or
shelters,
but
also
there's
the
physical
aspect
of
making
long-term
care,
housing
and
shelters
accessible.
So
it
seems
that
there
are
sort
of
two
buckets
of
areas
where
we
need
to
make
improvements
and
information
and
communication
is
partly
a
procurement.
H
So
there's
a
procurement
aspect
of
how
we're
purchasing
things
that
contribute
to
information
and
communication
and
and
then
there's
a
training
aspect
of
how
people
are
learning
how
to
do
accessible
document
authoring.
You
know
if
we
find
that
there's
other
other
gaps,
I
would
be
thrilled
to
say,
hey,
it's
not
meeting
our
needs.
We
need
another
working
group,
but
I
think
that,
right
now
those
are
the
groups
that
I
felt
would
have
the
biggest
impact
on
the
work
that
needs
to
be
done.
H
As
far
as
the
timeline,
there
are
I
guess
two
types
of
approaches.
You
know
people
could
put
their
hand
up
right
now
and
say
this
is
the
group
I
would
like
to
belong
to
and
see
how
it
works
out.
So
I
know
that
there
are
some
people
around
the
table
that
may
have
work
commitments
that
may
prevent
them
from
getting
involved
immediately
in
a
committee.
H
So
you
know,
maybe
we
won't
have
everybody
wanting
to
be
on
the
same
committee
in
other
accessibility,
advisory
groups
that
I've
been
a
member
of
those
have
often
worked
from
the
point
of
view
of
people
providing
the
feedback
and
then
and
then
having
somebody
select
the
members,
whether
it
be
the
chair
or
somebody
else.
So
you
know
you
could
email
me
about
which
working
groups
you
would
like
to
be
on.
H
That
could
be
another
approach
or
it
could
be
something
where
people
you
know
vote
on
it
next,
but
I
would
rather
see
I
mean
we're
at
the
beginning
of
September
and
we're
not
meeting
again
until
the
end
of
October.
So
I
would
much
rather
see
that
that
either
we
could
decide
on
who
is
interested
in
which
working
groups
first
of
all,
the
decision
is
whether
the
working
groups
are
acceptable
is
something
that
you
may
wish
to
vote
on
and
then
once
you've
decided.
A
So
I'm
gonna,
I'm,
gonna
I'm
gonna
interpret
that
as
perhaps
within
the
next
two
months,
we'll
have
the
working
group
established
I,
just
I'm,
trying
to
understand
the
timeline.
If
we
do
not
have
enough
day
act,
members
and
each
working
group
will
be
comprised
of
up
to
four
day
act.
Members
and
the
chair
was.
It
has
an
ex-officio
if
we
do
not
have
enough
de
AG
members
with
the
availability
of
time
to
sit
through
another
working
group.
A
H
A
H
A
To
it,
I
think
it
would
be.
It
would
be
recognized
that
the
working
groups
would
not
have
such
a
forum
structures
that
a
formal
structure
and
and
if
they're,
actually,
if
the
working
group
can
even
be
opened
up
to
perhaps
members
of
the
public
service
them
some
of
the
accessibility
champions
within
the
division.
Who
could
actually
you
right
at
the
working
group
level,
I
think
that
may
have
some
value.
So
if
there's
nothing
that
precludes
us
from
actually
inviting
you
know
members
to
participate.
A
The
members
that
are
not
sorry
and
individuals
who
are
not
members
of
the
committee
I
think
that's
something
that
we
should
explore
in
the
in
the
incident
that
we
do
not
get
enough
de
Act
members
to
populate
a
working
group,
okay
and
perhaps
them
so
as
I
see
it.
The
chair
as
chair
I,
provide
you
with
a
report.
I,
give
you
a
quick
summary
of
the
things
that
I've
been
between
our
meetings.
A
There's
a
there's,
a
expectation
that
the
working
group
will
self
select
a
chair
and
that
that
person
will
also
be
coming
back
at
the
same
time
that
my
chairs
report
is
deliver
is
to
also
deliver
a
quick
summary
of
the
proofs
process
of
work.
Okay,
are
there
any
other
questions,
because
I
think
it's
almost
time
to
wrap
this
item
up
Joe.
F
Okay,
but
I'm
not
sure
this
is
a
question
necessarily
pointed
out
to
Cole
eyed,
Nicole,
sorry,
but
more,
the
committee,
and
that
is
right.
Now
we
have
proposed
to
committee
two
subcommittees
and
I
would
like
to
know
if
the
rest
of
the
committee
members
are
comfortable
with
just
those
two
subcommittees
or
whether
we
as
a
group
would
like
to
expand
that
into
other
subcommittees
and
whether
we
should
name
those
and
decide
on
those
as
well
today,
if
we're
talking
about
accepting
these
these,
these
two
particular
subcommittees
at
this
time.
A
I'm
gonna
take
a
crack
at
answering
that
I'm
gonna
try.
Even
when
I
was
appointed
to
this
committee,
there
were
four
working
groups
that
were
formalized
working
groups
that
were
not
meeting
regularly
and,
and
there
was
I,
couldn't
find
any
report
back
mechanism
and
I
sort
of
scoured
through
the
public
records
just
to
get
a
sense.
A
As
the
new
chair,
you
know
what
what
type
of
outstanding
deliverables
were
there
and
and
I
I
realized
that
they
were,
they
were,
did
not
meeting,
they
were
rather
inactive,
so
perhaps
what
we
can
do
is
to
start
off
with
these
two
and
we
can
actually
repopulate
and
reconstitute
other
working
groups
as
need
be
unless
there
is
a
specific
topic
that
is
not
going
to
be
covered
by
these
two
working
groups.
That
someone
has
a
real
burning
desire
to
tackle.
I,
don't
see
why
we
can't
do
that,
but
it
needs
to
be
resourced.
A
G
I
really
have
to
speak
now,
because
I
know
that
I
know
I
had
spoken
to
both
yourself
and
Nicole,
like
at
the
beginning
and
the
beginning
of
the
coming
on
to
this
committee
again
and
I
know
I.
Think
I
made
it
very
clear
and
I
know
there
are
some
other
people
in
the
room
that
were
also
on
the
old
committee.
With
me.
G
G
We
did
make
those
meetings
known
and
public
and
and
I
said
to
both
of
you
at
the
time
that
I'm
really
sorry
that
that
you
can't
actually
see
those
meeting,
minutes
and
I
know
the
thing
existed
because
I
wrote
them,
then
I
offered
to
go
back
and
like
look
for
those
reports,
so
that
I
could
show
them
to
you.
I
didn't
do
it,
but
I
can
still
do
that.
G
The
the
drawback
for
me
in
doing
that
was
because
they
were
from
2012
I,
know
the
Transportation
Committee
in
particular
the
chair
of
that
one
was
I,
believe
Traci,
and
they
had
extensive
reports
that
they
worked
on
like
I.
Just
want
to
make
that
clear
that,
just
because
those
you
guys
didn't
receive
those
reports,
for
whatever
reason,
doesn't
mean
that
those
dates
were
published
and
I
see
luring
like
nodding
her
head,
those
action
items
were
made
public
and
they
were
quite
consultative
and
I
know.
G
The
Outreach
Committee
really
really
struggled
for
a
while
about
just
like
what
their
mandate
was.
They
came
back
to
the
committee.
They
said
what
should
our
and
8b
and,
at
the
end
of
the
day,
because
the
committee
was
changing
again,
we
decided
okay,
we
don't
want
an
Outreach
Committee
because
we
didn't
have
like
they
didn't,
have
their
goals
together
ever
even
though
they
were
meeting,
they
absolutely
did
have
agenda
items,
but
it
got
confusing
so
I
want
to
make
that
entirely.
Clear.
G
A
A
Try
to
and
I
recognize
that
that's
something
that
I
had
begun,
but
I
think
that
with
respect
to
working
groups
and
as
actually
as
a
symptom
of
all
working
groups
and
subcommittees,
is
that
sometimes
you
lose
the
the
memory
and,
if
it's
not
properly
documented
so
and
knowing
that
we're
in
a
democratic
process,
you
do
have
turnover.
There's
new
members
of
the
of
this
particular
committee,
which
are
trying
to
get
up
to
speed
to
understand
what
happened
in
the
in
the
previous
years.
A
We
will
struggle
if
we
don't
have
a
proper
mechanism
for
for
logging
and
reporting
and
and
an
ongoing
archived
documentation.
So
that's
something
that
we
can
work
through.
I,
don't
believe
it's
insurmountable,
but
it's
just
it's
just
a
gap
in
terms
of
how
we
report
back
I
want
to
almost
wrap
up
this
item
and
I
know
you
are
you.
Are
you
interested
in
asking
questions
or
speaking?
A
K
I
just
want
to
say
that
the
transportation
subcommittee,
what
in
call
it
we
can
go
back
and
get
the
reports
from
Tracy
who
is
on
this
committee?
Still
just
not
here
today.
I,
would
I
don't
mind
sticking
with
two
working
groups,
perhaps
the
second
one
to
change
the
name
to
education
and
Communications
I
think
it
does
suffice.
K
The
awareness
building
component
with
education
communication,
but
it
also
gives
us
a
mandate
to
to
really
follow
through
with
the
city
departments
that
are
trying
to
make
their
communications
accessible
to
to
say
that
our
this
committees,
this
sub
working
group,
education
and
awareness
building,
say
say,
say
we
go
with
that
name
that
our
part
of
our
mandate
is
to
disseminate
information
to
the
public
to
assist
the
city
in
in
in
connecting
with
our
community.
We
are
always
willing
to
do
that,
but
sometimes
I
feel
that
this
job
is
offloaded
to
us
on
a
vault.
K
You
know
we
are
volunteer
workers,
our
community
are
mostly
unemployed,
and
it's
just
such
tremendous
task
when
I
think
we
should
help
the
city
to
do
a
better
job
of
reaching
our
community.
So
I'd
like
to
see
this
group
as
education
and
communications,
mainly
assisting
the
city,
doing
a
better
job,
so.
A
Just
to
clarify-
and
that
sounds
to
me-
like
you're,
moving
emotion,
although
it's
not
written
down
word
just
for
members
to
follow
the
the
motion
is
to
to
change
the
name
of
the
the
working
group
from
education
and
awareness
to
education
and
communication
without
the
S.
Or
do
you
want
this?
Is
it
plurals
rules.
A
F
Since
being
on
this
committee,
this
is
my
first
term
and
I
seem
quite
a
number
of
presentations
on
quite
a
wide
variety
and
various
aspects
of
what
accessibility
means
in
the
city
and
in
society
in
Toronto,
and
this
committee
I
look
around
the
room
and
listen
to
people,
talk
and
see
their
experience,
and
you
have
a
wide
vast
array
of
individuals
with
disabilities
who
have
lived
experience
and
probably
every
aspect
of
everything.
That's
been
discussed
and
they've
all
joined
this
committee.
F
If
you
bring
that
to
some
sort
of
useful
benefit
to
the
committee
into
the
city
and,
as
yen
said,
to
help
the
city
move
along
these
agendas
and
I
think
it
would
be
a
mistake
to
sort
of
limit
what
this.
What
this
committee
is
going
to
do
in
terms
of
these
various
aspects
and
to
what
the
people
around
this
committee
table
can
bring
to
these
different
discussions
in
these
distant
different
issues.
F
So
whatever
the
subcommittee
names
are
I'm,
not
that
concerned
about
what
they
are,
but
as
long
as
each
each
individual
in
this
committee
has
the
ability
to
to
spend
as
much
of
their
own
energy
and
time
and
effort
and
experience
to,
in
whatever
capacity
on
the
subcommittee
on
whatever
topic
to
the
benefit
of
Toronto
and
society
and
accessibility
at
large,
so
I
think
I
think
we
want
to
be
careful
not
not,
because
we
have
two
names.
We
have
two
focuses
not
to
limit.
What
are
what
are
the
difference?
We
have
that
we
can.
F
We
can
bring
beyond
just
those
two
names,
so
I
think
anyone
on
this
table
who
has
a
particular
passion
with
its
technology,
education,
awareness,
housing,
built
environment,
whatever
it
is,
should
find
a
place
in
any
subcommittee
where
they
can
continue
to
express
that
and
be
a
benefit.
That's
my
comment.
D
You
very
much
and
just
on
a
couple,
a
couple
of
quick
points,
one
on
the
naming
of
the
the
working
groups.
It's
it's
been
my
experience
that
as
long
as
there's,
not
another
working
group
covering
off
an
issue,
you
could
make
the
the
mandate
of
the
working
group
that
you're
on
be
anything
you
can
try
to
justify
within
a
reasonable,
reasonable
definition,
and
so
certainly
communications
would
work.
And
there
it's
always
great,
to
have
more
focus
names.
D
I,
don't
think
that
that
this
committee
will
be,
it
will
be
accused
of
having
a
more
focused
name
than
our
committee
name,
but
the
we
really
should
and
and
and
can't
allow
for
these
working
groups
to
have
to
explore
other
issues
that
this
kid
that
can
be
brought
to
this
committee,
and
that's
why
they
can
be
quite
useful
also
on
the
working
groups.
I
really
think
it's
a
good
opportunity
for
us
to
bring
in
people
that
aren't
on
this
committee.
D
This
committees
number
is,
is
limited
and
partly
because
we
want
to
have
continuity
at
all
the
meetings
and
we
want
to
make
sure
that
everyone's
on
the
same
page,
but
having
working
groups
opening
that
up
not
only
brings
in
additional
expertise
but
also
allows
us
to
do
some
succession
planning
to
have
the
next
round
of
members
of
this
committee
ready
in
the
in
the
wings
to
move
in
and
have
some
some
institutional
knowledge
and
some
understanding
of
how
the
city
and
this
committee
work.
I.
D
Don't
know
if
we'll
need
to
do
that
through
a
motion
or
not
by
adding
it
as
a
bullet
point
that
working
group
membership
be
opened
to
members
of
non
members
of
the
committee.
But
I
I
don't
know
if
we
do.
Having
said
that
on
the
one
be
on
establishing
other
working
groups,
I've
just
come
off
about
a
year
and
a
half
or
two
years
of
helping
develop
the
aboriginal
employment
strategy.
D
And
if
if
as
we
heard
in
the
other
in
the
last
item
that
our
our
strategy
at
the
city
for
for
recruiting
people
with
disabilities
isn't
working,
then
the
perhaps
that's
another
one
that
we
could
do,
there
is
some
expertise,
I
think
outside
the
committee,
and
there
may
may
what
very
well
beyond
the
committee
about
how
we
can
address
some
of
those
issues.
Agencies
in
particular
serving
clients
with
disabilities
that
our
employment
agencies
may
be
very
useful.
In
this
regard.
D
So
that
is
just
some
suggestions,
but
perhaps
a
working
group
could
be
established
in
that
regard.
That
might
take
that
task
on
and
maybe
it's
a
short
lived
working
group.
Maybe
it
helps
develop
the
bare
bones
of
a
strategy
with
our
HR
professionals
and
then
dissolves
and
moves
on.
B
Thank
you.
So
this
actually
leads
into
my
thinking
around
this
issue
and
it
was
to
say
that
I
was
disappointed
to
see
that
there
was
no
employment,
working
group
and
I
think
in
particular,
because
we're
talking
about
we
were
just
talking
about
today,
a
youth
for
youth
with
disabilities,
targeted
program
where
we
saw
very
few
people
hired
we've
heard
from
Nicole
today
about
the
numbers
of
inquiries
that
you
get
around
accommodations
for
people
who
are
working
for
the
public
surrogate
service.
B
So
this
is
a
this
is
a
really
significant
issue
and
when
we
consider
the
unemployment
rates
of
people
with
disabilities
flat
out
that
you
know,
we
are
severely
underemployed
and
in
the
rationale
when
it
sort
of
says.
Well,
you
know
the
in
the
document
you
produce
where
the
rationale
is
to
say
why
we
shouldn't
have
an
employment
group.
Is
that
HR
is
AODA
compliant,
and
you
know
a
we
all
know.
B
Aoda
compliance
is
a
lot
more
nuanced
than
that
right
like
and
to
be
Human,
Rights
compliant
comes
down
to
the
level
of
the
individual
and
whether
or
not
that
person
is
being
accommodated
to
the
level
of
undue
hardship
or
not
right.
So
it's
it's
actually,
you
know
to
say
it's
just
compliant
and
therefore
we're
not
going
to
talk
about
it.
I
find
a
little
bit
confusing
so,
but
I
also
I
appreciate
concerns
around
capacity,
and
you
know
how
are
the
groups
gonna
ruin?
How
are
you
going
to
sit
in
on
multitudes
of
groups?
B
I
haven't
been
here
before
I
might
be
talking
myself
out
of
an
employment
group.
I
think
an
employment
group
is
is
significant
though,
but
I
don't
want
to
chair
it.
Maybe
that's
what
I'm
saying,
but
I
want
to
put
that
out
there.
That
I
was
disappointed
to
see
that
the
employment
group
wasn't
listed,
particularly
with
some
of
the
comments
that
councilor
lanes
made
to
around
you
know.
How
do
we
identify
people
with
disabilities
when
we
were
here,
and
we
heard
it-
we
heard
the
presentation
from
recruitment
strategies
that
target
equity
seeking
groups.
B
We
also
learned
in
that
presentation
that
we
don't
know
how
many
people
with
disabilities
work
for
the
city.
So
there
are
some
fundamental
questions
here
that
are
not
answered.
That
I
think
an
employment
working
group
actually
would
significantly
contribute
to
so
I
think
I'm
coming
out
in
favor
of
one.
A
G
Think
again,
not
to
take
words
out
of
your
mouth
Wendy,
but
at
the
last
meeting,
Wendy's
original
request
was
to
have
everyone
kind
of
talk
about
which
working
groups
that
they
would
like
and
and
when
I
say
past
I
mean
last
though
in
the
last
committee.
That's
how
we
decided
on
the
group's
the
other
piece.
Is
that
because
I
haven't
said
it
I
feel
it's
really
important
for
me
to
say:
I
actually
really
support
people
coming
on
externally.
G
I
like
that
idea
and
I,
don't
think
anyone
from
diversity
and
inclusion
necessarily
has
to
be
at
those
committee
groups.
I.
Think
you
just
if
I
may
I
think
you
do
need
a
chair
for
each
of
the
committee
group
and
like
someone
who's
gonna
write
the
minutes,
but
I
don't
think
it
needs
to
be
that
Nicole
is
attending
every
single
one.
G
I
think
I
think
what
is
useful
is
for
a
staff
member
from
diversity
inclusion
to
be
available
if
there
is
like
a
snag
or
if
the
group
is
working
on
a
motion
or
something
and
they're
having
trouble
sort
of
working
that
out
I
think
it's
important
for
that
to
occur.
But
I
didn't
want
to
just
say
and
also
that
if
we
do
open
up
the
subgroups
to
be
to
the
public
I'm
hesitant
to
support
an
idea
of
invitation-only
just
because
I
feel
like
that,
might
actually
tap
into
the
tap
into
the
same
people
once
again.
A
Think
I
could
probably
even
clarify
I
was
given
a
note
from
the
clerk's
that
from
the
clerk
that
we
cannot
officially
appoint
members
of
the
public
to
working
groups.
However,
we
can't
involve
and
consult
other
people
and
invite
groups
and
members
of
the
public
as
required,
but
when
it
comes
to
working
groups
making
decisions,
that
is
only
the
responsibility
and
the
burden
and
the
obligation
and
the
right
of
the
members
of
the
our
committee
okay,
so
it
means
that
we
can
bring
anybody.
We
want
into
those
discussions
so.
G
A
A
So
we
can
get
all
typed
up
all
in
favor
of
yen's
motion
raising
your
hand
and
indicate
your
support.
Thank
you
so
passed
and
then
the
motion.
Sorry,
the
report
as
amended
indicate
your
support
and
so
adopted.
Thank
you
very
much.
So
that
concludes
the
end
of
meeting
number
11
of
day
AK.
Thank
you.
Everyone
and
enjoy
your
long
Labor
Day
weekend.