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From YouTube: Sussex Resilience Forum - Business Survival - Part 1
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A
If
you
live
or
work
in
Sussex,
this
DVD
will
help
you
to
plan
for
and
deal
with
any
interruption
to
your
business
or
any
emergency.
However,
large
or
small,
an
emergency
can
happen
anytime
and,
of
course,
it
disrupts
your
day-to-day
activities.
If
you
know
what
to
do
now,
it'll
help
you
in
a
time
of
crisis
and
will
help
you
to
restart
your
business
or
ensure
your
family's
well-being.
A
Planning
for
emergencies
is
something
that
the
emergency
services
and
local
authorities
do
every
day,
but
it's
probably
the
last
thing
on
the
mind
of
a
business
person
running
a
small
enterprise
or
in
your
family
home.
If
you
understand
some
of
the
simple
things
you
can
do
now
to
lessen
the
risk,
you
will
increase
your
chance
of
not
becoming
another
statistic
that
did
not
survive
to
find
out
more.
A
You
can
either
let
this
DVD
play
right
through
or
you
can
click
on
one
of
the
buttons
below
to
go
to
the
various
information
areas,
hello,
and
welcome
to
the
Sussex
local
authorities,
Emergency
Planning,
Group
DVD
in
West
and
East
Sussex,
collectively
Sussex.
We
have
15
different
local
councils
under
the
civil
contingencies
Act,
which
came
into
force
in
2004.
All
the
council's
are
responsible
for
giving
advice
to
businesses
and
voluntary
organisations
on
how
to
keep
going
during
an
emergency
business.
A
Continuity
Sussex
is
generally
a
pretty
safe
place
to
live
and
work,
but
lives,
of
course,
can
be
suddenly
disrupted
by
emergencies.
On
this
DVD
we've
put
together
information
that
will
be
useful
to
all
businesses,
large
or
small.
You
can
use
it
as
a
guide
to
the
important
things
that
need
to
be
in
a
plan.
There's
also
some
basic
information
for
town
and
parish
councils
on
how
they
can
support
the
community
in
an
emergency.
All
the
emergency
services
in
Sussex
have
joined
together
to
give
you
on
how
families
can
stay
safe
during
an
emergency.
A
This
is
particularly
helpful
for
those
who
run
a
business
from
home
councils
throughout
sussex
or
have
emergency
planning
and
business
continuity
officers
together
with
the
sussex
local
authorities,
emergency
planning
group
and
the
sussex
resilience
forum.
They've
produced
advice
to
guide
you
through
all
the
processes
you
need
to
know
later
on.
In
this
DVD
you'll
find
out
how
you
can
access
this
information.
If
there's
anything
more,
you
need
to
know
talk
to
the
emergency
planning
officer
at
your
local
council.
You'll
find
a
list
of
contacts
can
be
accessed
from
the
main
menu
of
this
DVD.
B
It
can
take
years
to
build
a
profitable
business
and
just
minutes
for
a
disaster
to
destroy
it.
The
information
that
follows
will
guide
you
through
a
series
of
steps
that
will
help
your
business
survive,
those
unexpected
events
and,
at
the
same
time,
help
you
improve
your
business
resilience.
So
what
would
you
do
today?
If
you
were
prevented
from
accessing
your
premises?
B
All
or
parts
of
your
businesses
were
lost
through,
say
afar.
Your
computer
system
suffered
a
major
failure.
All
your
phones
were
lost,
the
electricity,
gas
or
water
supply
filed
for
a
number
of
days.
A
large
number
of
your
staff
are
unable
to
come
to
work,
you
lost
all
or
part
of
your
documentation
or
records,
or
maybe
a
major
supplier
was
suddenly
unable
to
supply
you.
For
some
time
all
businesses
are
subjected
to
these
business
continuity
risks
risks
that
would
cause
major
disruption
or
possibly
business
failure.
B
Some
of
these
risks
are
outside
of
your
control
and
can
be
difficult
to
prepare
for
such
as
natural
disasters,
flooding
or
bad
weather,
or
emergency
services,
exclusion
zones
such
as
crime
scenes
or
major
fires.
Other
risks
are
within
your
control
and
can
be
reduced
by
measures
such
as
backing
up
of
computer
data,
security
and
fire
protection,
cross,
training
of
staff
and
dual
sourcing
of
supplies,
so
business
continuity
management
is
vital
to
the
continued
success
of
your
business.
So
what
about
insurance?
B
A
robust
insurance
policy
can
provide
some
comfort
and
may
lessen
the
financial
pain,
but
it's
not
the
total
answer.
It's
a
fact
that,
without
good
business
continuity
plans,
ninety
percent
of
companies
that
lose
data
during
a
disaster
are
forced
to
shut
within
two
years.
Seventy
percent
of
companies
suffering
a
major
IT
failure
are
likely
to
be
out
of
business
within
18
months,
and
eighty
percent
of
businesses
affected
by
a
major
incident
will
close
within
one
month.
It's
all
about
being
prepared
and
business
survival.
B
It
it's
all
about
identifying
the
risks
to
your
business
and
developing
ways
to
reduce
them,
assessing
the
threats
that
could
cause
interruptions
and
reducing
the
likelihood
of
them
happening
and,
of
course,
planning
a
response
and
recovery
should
something
happen.
So
what
is
business
continuity
management
in
simple
terms?
It's
about
identifying
those
parts
of
your
business
that
you
cannot
afford
to
lose
and
planning
to
maintain
these.
If
an
incident
occurs,.
B
So
what
are
the
benefits
of
a
business
continuity
program?
It
will
give
you
an
improved
understanding
of
the
business
and
where
vulnerabilities
lie
it
can
minimize
the
impact
to
your
business.
It
can
also
reduce
the
financial
losses
you
incur
and
it
will
help
prevent
loss
of
business
to
competitors,
enhance
your
reputation
and
build
customer
confidence
and,
of
course,
reduce
the
chance
of
disruption
to
your
service
delivery
or
production,
as
Darren
Owen
from
lloyds
tsb
can
testify.
I'm.
C
Darren
Owen
facilities
manager
for
quest
house
in
Brighton,
a
lloyds
tsb,
IT
support
building
on
the
19th
of
july.
Two
thousand
six.
This
building
suffered
a
major
fire
which
was
caused
by
a
mains
distribution,
cable
failing
in
the
cavity
wall
between
this
building
and
my
neighbor.
The
first
we
knew
about
it
was
a
two
o'clock
when
the
pout
of
the
building
went
off
and
the
fire
alarm
sounded
for
the
staff
to
evacuate,
it
took
approximately
24
hours
for
the
fire
to
be
extinguished,
and
at
that
time
we
were
unable
to
come
into
the
building.
C
The
wider
impact
of
the
power
outage
was
that,
in
order
to
protect
the
fire
service,
the
local
power
company
had
to
switch
off
a
whole
graded
area,
which
meant
that
it
wasn't
just
ourselves
affected
and
coupled
with
a
cordon
around
this
building.
Local
businesses,
shops,
restaurants,
pubs,
bus
routes
and
Brighton
station
were
affected
for
up
to
24
hours.
This
fire
had
the
potential
to
cause
severe
impact
to
our
business.
However,
lloyds
tsb,
comprehensive
business
continuity
plans
in
place,
which
were
invoked
immediately,
limiting
the
impact
on
our
business.
C
We
exercise
our
plans
on
a
regular
basis,
but
until
you
have
an
actual
incident,
you
never
know
if
these
plans
are
going
to
work
as
staff
or
under
immense
pressure,
and
everybody
reacts
differently.
Our
plans
enable
staff
to
access
our
networks
from
home.
However,
for
those
staff
that
aren't,
we
have
designated
warm
sites
which
are
buildings
kitted
out
but
are
only
ever
used.
If
we
have
an
incident
in
our
networks,
they
can
be
operational
within
24
hours
and
I'll
replicate
the
businesses
that
are
affected
using
the
daily
backup
tapes
that
we
take.
C
Without
these
plans
there
would
have
been
severe
impact
on
our
business
and
our
customers.
This
incident
confirmed
lloyds,
tsb
justification
for
investing
in
and
producing
robust
business
continuity
plans.
My
advice
to
other
businesses
is:
do
not
get
caught
out
plan
now
prepare
for
incidents
that
could
affect
you,
but
look
outside
your
premises.
This
fire
was
not
in
my
building,
yet
it
had
affected
my
operation
for
over
one
month,
update
and
test
your
business
continuity
plans
regularly.
D
My
name
is:
hey
Michelle,
Doron,
joint
managing
director
of
Harvey's
brewery,
we're
a
historic
company
located
beside
the
River
Rouge,
a
tidal
River
here
in
Lewis,
and
we've
been
here
for
two
hundred-odd
years
being
located
beside
the
river.
We
have
been
used
to
being
flooded
several
times
a
year
in
many
times
in
history,
certainly
ankle
deep
in
water,
typically,
two
or
three
times
a
year,
coinciding
with
spring
tides
in
October,
2000s,
the
twelfth
and
thirteenth
of
October
to
2000.
D
We
were
inundated
at
lunchtime
with
suddenly
nine
feet
of
water
in
places
throughout
the
brewery,
and
this
was
quite
a
shock
to
to
our
normal
procedures
to
deal
with
the
with
the
flood.
We
didn't
have
a
documented,
structured
business
recovery
plan
for
the
flood.
As
I
say,
we
were
used
to
being
visited
by
the
river
two
or
three
times
a
year
and
in
very
small
measures.
D
Nevertheless,
grouping
management
immediately
met
up
the
day
after
Burt
the
first
flood
and
decided
the
priorities
were
necessary
to
put
in
place
to
recover.
The
business
production
was
clearly
the
first
amongst
those,
although
we
transport
was
a
key
matter
as
well.
Our
bottling
hall
wasn't
reinstated
until
several
months
after
the
the
flood,
the
production
was
key
and
key
in
production
was
the
recovery
of
yeast
are
unique.
D
Living
culture,
brewery,
strain
of
yeast
and
critical
to
our
business
had
to
be
salvaged,
or
we
would
have
been
out
of
business
for
many
many
months
to
follow
in
terms
of
lessons
learned
from
this
particular
instance.
Certainly,
the
severity
of
the
flood
has
caused
us
to
to
revisit
our
a
recovery
plan
for
the
future.
D
We've
got
to
anticipate
that
I,
don't
know
every
other
decade
or
so
we're
going
to
get
severe
flooding,
possibly
not
to
the
same
degree
as
we
had
at
this
particular
time.
Nevertheless,
then
we
have
put
into
practice
certain
preparations
procedures
for
moving
transport
to
high
ground,
shutting
down
certain
mechanical
operations
early
if
flooding
is
anticipated
and
certainly
yeast
recovery
facilities
to
be
put
into
place
so
that
we
can
protect
our
yeast
in
future,
almost
every
area
of
businesses
activity
was
affected
in
some
way
by
the
flood.
D
Number
of
risk
assessments
have
taken
place
and
where
we've
reinstated
plant,
we
have
considered
the
flood
effects.
We
now
have
power
intake
and
distribution
at
first
floor
level.
Throughout
the
business,
a
large
industrial
boiler
was
reinstated
on
stilts
effectively
well
above
flood
level
height
following
the
flood.
The
brewery's
wall
was
built
a
good
6
feet
higher
than
would
have
been
ordinarily
constructed
and
reinforced
dramatically
to
hold
back
any
future
flooding
for
an
extra
couple
of
hours.
D
Aighty
as
well
has
been
moved
to
first
floor
level
and
so
that
all
our
computers
can
theoretically
be
protected
from
any
flood.
Inundation
below
planning
for
emergencies
is
not
an
exact
science.
However,
following
risk
assessments,
we're
confident
we
have
a
business
recovery
plan
that
will
significantly
reduce
the
impact
of
any
future
flood.
This.
These
premises
and
I'd
strongly
recommend
that
sort,
of
course,
of
action
to
assess
the
difficulties
to
any
senior
executive
at
any
business.
B
Business
continuity
management
can
prevent
or
reduce
the
loss
of
business,
provide
a
competitive
advantage.
It
can
ensure
compliance
and
call
governance.
It
can
help
you
assess
assurance
needs
by
identifying
risks
and
it
can
help
you
secure
competitive
insurance
premiums.
Duncan
Calder
from
Zurich
risk
services
explains.