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From YouTube: Sussex Resilience Forum - Business Survival - Part 2
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A
Hello,
my
name
is
duncan
caulder
from
zurich
risk
services,
I'm
the
property
practice
manager.
Zero
resources
is
part
of
the
the
large
zurich
financial
services
corporation
within
the
uk,
and
we
ensure
many
small
to
medium
enterprise
through
to
large
corporate
businesses.
In
recent
years,
we
have
seen
a
number
of
significant
incidents
which
have
demonstrated
the
benefit
of
good
business
continuity
planning.
A
prime
example
of
this
would
be
the
recent
bunsfield
explosion.
A
A
Those
businesses
that
had
a
good,
well-structured
and
tested
plan
in
place
were
much
better
able
to
cope
and
keep
their
business
running
effectively
subsequent
to
the
incident
in
comparison
to
those
that
had
no
planning
in
place,
many
of
which
suffered
significantly
having
a
business
continuity
plan
in
place
is
a
good
way
of
demonstrating
to
insurance
companies
that
there
is
resilience
in
the
business
insurance
companies.
Increasingly,
look
at
that
dimension.
A
Therefore,
all
information
that
an
insurance
company
can
be
provided
with
to
demonstrate
that
business
understands
its
risk
is
well
prepared
for
those
has
good
plans
in
place
and
is
able
to
mitigate
against
those
help
in
terms
of
ensuring
the
most
competitive
insurance
terms,
premiums
are
obtained
and
demonstrates
that
resilience
to
the
insurance
company.
Having
looked
at
the
benefits
of
having
a
business
continuity
plan
in
place,
I
would
encourage
all
businesses
to
ensure
that
they
have
a
business
continuity
plan
in
place.
We
here
at
zurich
have
a
range
of
assistance
that
we
can
provide
to
business.
B
To
develop
a
business
continuity
plan,
you
first
need
to
have
a
good
understanding
of
your
business.
You
will
need
to
identify
those
activities
that
are
vital
or
critical
and
the
resources
that
are
required
to
operate
them.
In
addition,
you
will
need
to
identify
the
time
scale
required
to
reinstate
them
following
any
loss.
B
B
This
involves
identifying
the
vulnerable
areas
of
your
business,
as
well
as
considering
some
of
the
more
generic
what-if
scenarios,
such
as
what
if
we
lost
the
whole
of
our
I.t
system
or
what,
if
the
power
failed
for
some
time,
always
look
at
the
worst
case
scenario.
First,
this
will
make
identification
of
lesser
scenarios
much
easier.
B
B
Having
completed
a
risk
assessment,
you
can
now
move
on
to
choosing
the
right
strategy
to
meet
your
objectives
set
out
in
the
business
impact
analysis,
for
example,
installing
a
generator
or
storing
data
off-site
arranging
a
backup
site
for
your
staff.
Redirecting
telephone
calls
reduced
working
or
maybe
arranging
for
your
staff
to
work
from
home.
Once
your
strategies
have
been
decided,
you
can
now
write
your
plans.
B
B
Then
your
business
continuity
plan
showing
how
you
would
deploy
your
strategies
to
maintain
your
critical
services
and
recover
your
business
to
help
you
write
a
business
continuity
plan.
A
simple
template
has
been
prepared,
along
with
a
guidance
leaflet,
and
these
are
available
on
all
local
authority
websites
in
sussex.
B
Testing
and
rehearsing
your
plan
is
fundamental.
It
gives
you
the
opportunity
to
test
your
arrangements
in
a
safe
environment
and
without
risk.
There
are
various
levels
of
rehearsal
or
evaluation
that
can
be
used.
They
vary
in
cost
and
value.
However,
you
should
allow
for
regular
tests
of
different
types.
So
what
sort
of
tests
are
there?
Well?
First,
the
tabletop.
B
This
tests,
your
plan,
using
a
what,
if
scenario
you
can
inject
additional
information
into
the
exercise
as
it
progresses
in
the
same
way
that
more
detail
will
become
available
in
a
live
incident.
Next
is
the
communications
test
with
or
without
warning
a
test
message
is
sent
out
to
everyone
at
the
top
of
the
call
cascade
list.
B
B
C
These
communities
can
remain
isolated
for
extended
periods
of
time
as
emergency
services
are
stretched
to
cover
those
at
greatest
risk
and
often
because
of
the
very
real
difficulties
of
access
they
have
to
rely
upon
local
self-help
solutions
to
get
through
for
small
rural
businesses.
It
makes
good
sense,
good
economic
sense
to
be
prepared
for
any
emergency,
and,
given
that
many
local
businesses
are
vital
to
the
local
community,
they
can
draw
upon
community
support
to
help
them
prepare
either
from
self-help
groups
or
from
their
local
councils.
C
C
C
Community
groups
such
as
residents,
associations
and
community
resources,
such
as
local
police
community
support
officers,
have
a
keen
local
interest
and
can
be
drawn
in
to
help
people
working
together.
Businesses,
local
residents
and
local
authorities
can
get
much
needed
strength
from
each
other
in
times
of
crisis.
C
D
Losing
your
home
in
its
content
is
a
tragic
enough
event,
but
imagine
if
you
also
run
a
small
business
from
home.
The
impact
of
a
fire-related
incident
could
have
a
devastating
effect
not
only
on
family
life,
but
also
on
the
continuity
of
any
business
following
a
fire.
A
large
percentage
of
small
businesses
never
recover
and
therefore
the
ability
to
continue
trading
is
lost
before
this
has
a
chance
to
affect.
You
act
now
contact
your
local
fire
and
rescue
service.
D
Who
can
assist
you
to
reduce
the
risk
of
fire
in
the
home
through
their
home
fire
safety
check
program.
This
free
service
will
assess
and
reduce
any
risks
within
the
home
through
well-informed
safety
information
making
both
home
and
business
safe.
Don't
wait
contact
your
fire
rescue
service
now
for
further
guidance
on
home
and
business
fire
safety.