Arlington County Government, VA Newsmakers, 24 May 2012

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From YouTube: NewsMakers: 2012 Resident Satisfaction Survey

Description

NewsMakers interviews Chris Tatham, who conducted Arlington's third Resident Satisfaction Survey. Tatham, a vice-president with ETC Institute, conducted similar surveys for Arlington in 2004 and 2008. Complete survey results can be found on the County's website at www.arlingtonva.us.

A

Welcome to this edition of newsmakers Arlington recently commissioned our third resident satisfaction survey. It was administered by the et Cie Institute, whose vice president Chris Tatum presented his findings to the county board. Arlington.

B

County conducted the survey for the first time in 2004 and has conducted the survey every four years since then. One of the advantages of conducting the survey every few years is allows the county to assess changes and expectations for county services. Over time some services become more important.

B

Others may become less important and if the county doesn't know how expectations are changing, it becomes difficult to prioritize investments to meet the needs of the community with regard to Arlington County's overall performance, Arlington County rated in the top 5% of all communities in the United States, the county's overall satisfaction rate of 89% is 32 percentage points above the national average of 57 percent.

B

Although the county setting the standard in almost every area, we assess one of the things that we found from the survey us of the county wants to continue performing well and exceeding residents. Expectations is going to need to address issues related to Street maintenance, overall satisfaction with streets decline 9% since the last survey, and it was identified as the top overall priority for the community EDC institute has conducted similar surveys in more than 500 cities and counties across the country. We also maintain a national database for how well local governments are delivering services.

B

What was interesting about this survey is during the past four years. The national average has declined five percent with overall satisfaction of the local government, most of that's a result of decreased funding, the economic recession and other issues. Although the national average went down, five percent Arlington County's overall performance actually increased two percent, which shows that our Ellison County made a net of a seven point: improvement installation, the.

A

Results of the 2012 resident satisfaction survey can be found on the county's website at arlington, VA, dot us and that's it. For this edition of newsmakers.