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From YouTube: Noise Advisory Board
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B
B
Later
in
the
meeting,
we
will
discuss
the
chair
and
vice
chair
nominations,
and
so
as
last
time
in
the
in
the
meantime,
I
will
introduce
each
agenda
item
and
facilitate
the
meeting,
so
everybody
can
follow
along,
including
our
audience,
who
may
be
tuning
in
through
the
virtual
hub
and
all
committee
members
today
and
all
staff
members
are
participating,
participating
virtually
again
due
to
the
ongoing
pandemic.
B
Thank
you
thanks
for
your
patience,
everybody
so
we
are
streaming,
live
on
the
virtual
engagement
hub,
which
is
accessible
through
the
virtual
engagement
hub
link
on
the
front
of
the
city
of
asheville
website,
and
also
on
the
noise
advisory
board
page
for
those
of
you
are
joining
us.
That
way.
Welcome
today,
also
to
you
and
just
I'm
just
going
to
go
ahead
and
do
a
roll
call,
and
all
of
us
are
obviously
attending
virtually
today.
B
So
if
you
can
keep
your
microphone
on
mute,
if
you're,
not
speaking,
and
when
you
have
a
question
or
I'd
like
to
speak,
you
can
unmute
your
microphone
at
that
point
and
board
members.
If
you
wouldn't
mind,
as
I
call
your
name,
if
you
could,
please
acknowledge
your
presence,
everybody,
okay,
so
charles
beck.
C
C
D
C
B
Not
here,
okay
and
also
acknowledging
council
one
antoinette
mosley
good
afternoon
good
afternoon.
Thank
you
for
joining
us
again
today,
and
so
also
with
us.
Today
are
several
staff
members,
myself,
grania
and
daniel
or
orapessa
who's
our
voice,
compliance
officer,
hayley
mahoney,
who
puts
all
of
this
together
for
us.
Thank
you
hayley,
as
always,
and
our
dsd
director
ben
whitey,
guys
wanted
to
say
hi.
B
So
I'm
going
to
jump
right
in,
and
the
first
item
on
our
agenda
today
is
the
approval
of
the
minutes
from
our
meeting
our
december
meeting.
Is
there
any
discussion
of
the
minutes
in
our
haley
sent
out
the
minutes
last
week?
Does
anyone
have
any
discussion
or
commentary?
B
C
E
B
Thank
you
jessica.
Yes,
thank
you
and
jeff
is
not
here,
okay,
so
the
best
on
that
roll
call.
The
minutes
are
approved
for
our
december
13th
meeting
so
moving
along.
The
next
item
on
the
agenda
is
to
elect
the
chair
and
vice
chair,
and
I
know
at
our
previous
meeting.
We
are
our
first
meeting.
B
We
decided
to
just
leave
that
until
this
meeting
and
it
was
really
just
an
introductory
meeting
and
allowing
everybody
to
get
to
know
each
other
a
little
bit
so
before
I
open
up
the
floor
to
discussion,
I
do
want
to
just
go
over
the
the
the
duties
of
the
chair
really
briefly
and
then
I'll
open
up
the
discussion.
If
we
do
manage
to
appoint
a
chair
today
at
that
point,
I'm
going
to
hand
that
meeting
over
to
that
person.
B
As
we
said,
we've
already
shared
that
little
script,
so
we
can
certainly
work
through
the
rest
of
the
meeting
and
with
with
help.
So
the
the
chairperson
presides
over
all
meetings
of
the
board
and
ensures
that
the
work
of
the
board
is
accomplished.
B
To
this
end,
the
chairperson
must
exert
sufficient
control
of
the
meeting
to
eliminate
irrelevant,
repetitious
or
otherwise
unproductive
discussion
at
the
time.
The
chairperson
must
ensure
that
all
viewpoints.
At
the
same
time,
the
chairperson
must
ensure
that
all
viewpoints
are
heard
and
considered
in
a
fair
and
impartial
manner.
The
chair
cannot
make
rules
related
to
the
conduct
of
meetings
or
board
procedure
without
the
approval
of
the
full
board,
and
the
chair
will
appoint
board
members
to
temporary
subcommittees
with
the
approval
of
the
full
board.
B
The
chair
approves
the
agenda
discussion
prior
to
the
district
distribution
of
that
agenda
to
the
board,
prepares
the
annual
report
for
the
board
each
year
and
signs
correspondence
and
represents
the
board
before
city
council,
with
the
formal
approval
of
the
board
by
motion
and
vote.
The
chair
or
quorum
of
the
board
may
call
a
special
meeting.
B
The
chair
may
also
cancel
any
regular
meeting
so
and
I
don't
want
to
repeat
that
all
over
again,
obviously,
the
vice
chair
would
would
have
those
same
functions
in
the
chair's
absence,
so
important
business
for
the
board
to
have
a
chair.
So
I
guess
at
this
point
I
would
just
like
to
to
ask:
are
there
any
nominations
at
this
point
for
the
chairperson.
A
B
G
C
D
B
B
Okay.
Are
you
okay
with
that
to
go
through
that,
if
you're,
not,
if
you're,
unsure
of
anything,
just
we're
all
novices
at
this
at
this
function
of
the
meeting
of
run,
indeed
so
feel
free
to
to
just
ask
for
help
we'll
jump
in,
but
congratulations
we
very
much
look
forward
to
working
with
you.
Congratulations.
E
Thank
you
yeah.
I
was
gonna
say
as
long
as
everyone
just
bears
with
me
with
you
know
the
pursuit,
the
you
know
the
rules
and
procedures
that
I
you
know,
I'm
I'm
sure
I'm
gonna
have
a
little
bit
of
a
stumbling
block
with
some
of
that.
So
please
be
patient
with
me,
but
I'm
happy
to
to
serve.
E
Which
means
now
we
need
to
have
a
call
for
nominations,
for
a
vice
chair.
Is
that
correct,
grenier,
correct?
Yes,
it
is
yeah
all
right.
E
E
So
then,
so
now
we
go
through
and
so
charlie
do
you
agree
to
rick
freeman,
as
vice
chair.
C
E
Okay
carmelo:
do
you
agree
to
rick
freeman,
as
vice
chair.
B
E
And
I
also
agree
as
to
rick
freeman
as
vice
chair,
so
we
have
a
quorum.
So
now
we
have
rick
freeman,
congratulations
as
being
the
vice
chair
of
the
noise
advisory.
F
E
Before
I
feel
confident
that
we
can
definitely
work
together
on
this,
so
okay,
great
and
so
then
the
next.
The
next
part
of
the
agenda
is
the
staff
report.
Is
that
correct.
H
Yes,
thank
you,
jessica,
congratulations
both
of
you
and,
I
believe,
did
haley
so
emily
did
send
everyone
a
stack
report,
correct,
okay.
So,
ideally,
we
did
set
this
up
in
this
past
week
in
terms
of
a
format
that
would
be
easy
to
just
easier
to
review
and
explain
without
too
much
detail
but
giving
us
the
the
meat
of
what's
happening.
If
anyone
has
any
suggestions
or
recommendations,
we're
open
to
see
what
would
be
easier,
but
right
now,
I
think
this
format
has
been
used
in
with
other
boards.
H
It
just
makes
it
easier
as
to
what
what
are
goals,
complaints,
trends,
a
quick
synopsis
which
is
on
the
slide
and
as
well
just
a
little
more
detail
on
the
printout
that
you
have
just
for
the
last
month
or
so.
This
report
is
pretty
much
from
the
last
time
that
we
met
which,
when
we
ended
our
stats,
so
it
starts
on
december
7th
and
it
ended
on
friday.
H
So
these
are
just
some
of
the
numbers
that
we
came
up
with
that
we
tallied
up
some
of
our
initial
goals,
starting
from
the
top
pretty
much
one
of
our
top
goals
is
to
reduce
the
amount
of
calls
that
go
to
apd
and
with
this
we're
noticing
that
this
is
pretty
much
it's
a
habitual
response.
H
I'm
sorry,
if
I'm
not
looking
at
the
screen
is
that
the
mic
is
behind
me,
so
I'm
trying
to
make
sure
everyone
can
hear
me
reducing
calls
to
apd
we're
just
realizing
that
it
is
a
habitual
response
with
so
many
years
of.
If
there's
a
problem,
call
the
police
for
any
little
thing
call
the
police
call
the
police
so.
E
H
Paradigm
shift
for
for
people
to
be
calling
our
agency
we're
finding
that
it's
it's
it's
working
successfully,
which
is
really
nice,
but
it's
it's
a
work
in
progress.
It's
not
everyone!
You
can
really
understand,
then,
immediately
that
you
just
stop
qualifies
for
everything
we
are
noticing
in
some
of
the
in
some
of
the
reports
when
police
do
respond,
that
apd
is,
they
are
educating
the
public
in
terms
of
giving
them
our
information.
We're
noticing
a
lot
of
their
reports,
either
from
the
dispatchers
or
from
the
officers
themselves.
H
It
does
say
contact
dsd,
they
give
the
email
address
noise
at.
Sometimes
they
don't
give
our
phone
numbers
because
they
don't
have
that.
But
just
the
fact
that
it
goes
to
noise
add
is
a
good
thing,
because
three
of
us
at
least
get
that
email
and
that
way
everyone's
always,
if
I'm
out
for
some
reason,
rania
can
get
it
or
haley.
One
of
us
gets
that
email
and
we
can
respond
to
it.
H
Every
single
apd
call
that
comes
in
the
majority
of
them
we
are
responding
to,
but
we'll
go
we'll
talk
about
little
later
about
new
year's
eve.
There
are
every
single.
C
H
That
we
get
in
the
morning
lot.
We
actually
do
a
follow-up
call
of
saying
we
got.
You
know
we
have
to
explain
why
we
got
their
number,
how
we
got
their
number
and
why
we're
calling
and
that's
been
working
out
really
good.
One
of
the
goals
that
we
also
had
was
ordinance
compliance
which
one
of
those
and
just
for
the
past
month
getting
in
contact
with
property
owners
apartment,
complex
managers,
education
collaboration
to
resolve
matters
internally
have
shown
a
successful
rate.
H
So
two
of
the
to
the
main
goals
that
we
had
for
the
last
month,
which
was
reduce,
apd,
calls
and
ordinance
compliance.
We've
had
a
very
good
success,
with
trends
that
we're
seeing
I'm
still
on
the
same
flight
trends
that
we're
seeing
multi-family
complaints.
This
time
receives
for
some
reason.
In
just
the
last
month,
we
had
32
multi-family
complaints.
These
are
all
coming
from
apartment
complexes,
so
they're,
not
individual,
single
family,
home
drinking.
It's
mostly
a
large
apartment,
rental
companies
that
we're
working
with.
H
Because
of
that,
we
are
seeing
that
trend.
We
have
been
working
since
october
since
I
joined
on
new
management
relationships.
We've
actually
built
21
relationships
with
property
managers
that
have
never
even
heard
of
dsd,
let
alone
that
there's
a
noise
compliance
team.
They
almost
fall
off
their
chair
when
we're
calling
them
as
well
as
the
hacker
properties.
That's
been
extremely
successful.
We
got
in
touch
with
the
higher
ups
at
hacka.
We
got
individual
introductions
with
all
the
property
managers
and
within
48
hours.
H
G
H
That
that
to
us
is
a
success.
Another
trend
we're
seeing
is
no
violations
at
this
time.
What
does
that
mean?
Two
examples,
for
example,
to
bring
to
the
table
are,
for
example,
waste
haulers.
H
Somebody
will
call
in
the
central
central
downtown
business
area
they're
calling
to
complain
because
they're
mad
at
the
waste
haulers
picking
up
at
six
o'clock
in
the
morning,
but
unfortunately-
and
they
even
sometimes
send
us
a
video
or
a
picture
of
the
waste
hauler
picking
up
at
six
o'clock
in
the
morning,
but
unfortunately,
the
waste
hauler
is
allowed
to
pick
up
at
that
time.
H
So
it's
more
of
a
frustration,
work
right
of
that
they're
picking
up
at
a
certain
time,
but
unfortunately,
for
us
to
enforce
something
we
can
enforce
what
we
have
and
it's
a
difficult
conversation
to.
Let
them
know
that
there
is
no
violation,
they
might
be
disturbed
by
the
noise,
but
they
are
in
compliance.
So
a
lot
so
just
last
four
months,
we've
had
four
no
violations
at
this
time
and
we
have
closed
those
cases.
If,
once
again,
we
do
receive
another
complaint
on
a
noise.
H
We
always
reopen
a
case
a
new
case,
but
if
the,
if
the
the
alleged
violator
is
in
compliance,
there's
really
not
much,
we
can
do
new
year's
eve
skewed
our
numbers.
There
were
19
complaints
between
december
31st
and
january
1st.
So
that
really
excuse
our
numbers.
A
lot
of
those
were
one-offs.
You
know
someone
who's
having
a
party,
it's
a
universal
universal
event
and
there's
not
a
lot.
You
can
do.
H
Interestingly
enough,
there
were,
I
think,
just
maybe
one
apd
complaint
that
came
in
that
was
an
address
we
were
familiar
with,
but
all
of
them
were
all
new
addresses,
and
ever
since
we've
been
keeping
very
good
records,
those
addresses
have
never
come.
I've
never
come
up
warning
to
citation.
Last
time
we
spoke,
we
had
one
one
of
the
warnings
that
was
in
our
database
actually
turned
into
a
citation.
H
You
know
it
after
a
while.
You
know
we
can
speak
to
somebody.
We
can
warn
somebody.
We
can
do
the
formal
route
of
saying
now.
This
is
public
record.
It
finally
gets
to
be
a
citation
and
actually
the
based
on
that
as
well
same
thing,
with
warnings
we
had
since
our
last
meeting.
We
had
two
warnings
issued
and
it
takes
time
something
we're
going
to
discuss
later
as
to
how
it
takes
time
in
steps
somebody
once
questioned,
you
know
why
it
took
a
month
to
issue
a
citation
well
I'll.
H
Take
the
waste
hauler,
for
example,
say
white's
hauler,
the
waste
gets
picked
up
on
wednesday
and
somebody
calls
and
complains
that's
the
first
time
I
get
to
get
that's
the
first
time,
I'm
able
to
get
in
touch
with
the
waste
hauler
to
say:
hey.
We
have
a
problem
at
123
main
street,
okay,
no
problem,
it's
going
to
get
fixed
world's
perfect
next
week.
The
person
calls
in
and
says
hey
you
know,
or
it
could
be
a
different
person
hey.
I
think
it
is
you
know.
Sometimes
the
information
is
a
little
skewed.
H
We've
all
agreed
that
for
the
first
six
months
or
so
we're
going
to
take
our
time
to
make
sure
that
everyone
understands
the
ordinance
so
week,
one.
We
got
a
complaint
week.
Two
we're
like
hey,
we're
speaking
to
you,
letting
you
know
this
is
happening.
You
have
to
fix
it
week.
Three
remember
waste
at
some
locations.
Waste
only
gets
picked
up
once
a
week
so
week,
three
okay.
H
Now
you
got
a
formal
warning,
which
is
public
record
and
then
week
four
when
the
same
person
or
another
person
calls
in
on
the
same
address
is
when
we
can
issue
the
citation,
so
that
clarifies
a
lot
of
when
somebody
asks
sometimes
why
certain
citations
take
a
while
to
issue
and
waste.
Color
is
a
perfect
example,
because
I
want
to
get
once
a
week
opportunity.
F
H
B
So
rick,
if
somebody
if,
if
we
didn't,
have
a
second
complaint,
but
three
weeks
from
the
first
complaint,
we
got
a
second
complaint.
That's
still
the
the
the
linear
pattern
of
that.
So
if,
if
we
got
a
complaint
in
the
first
week
of
january
and
we
reached
out
to
the
waste
hauler
and
said
we
always
email,
we,
we
screenshot
the
zoning
map,
which
shows
that
they're
within
100
feet
of
a
residential
zoning
district.
We
circle
the
building
that
the
complaint
is
about.
We
email
that
to
them.
B
We
ask
them
to
you
know,
please
we're
advising
that
we've
received
a
complaint
on
this.
We
appreciate
your
immediate
your
attention
to
the
matter.
If
we
don't
hear
anything
for
four
weeks
on
that,
and
then
we
hear
back
on
what
week
five
that
then
becomes
our
second
contact,
it
doesn't
start
over.
Does
that
is
that
what
you're
asking.
B
Yes,
we
explained
that
we
need
to
explain
that
we
do
explain
to
them
that
if
we
don't
hear
from
them
that
it
is
a
complaint
based,
we
always
recommend
we
reach
out
to
them
whether
our
first
step
is
to
reach
out
to
them
before
we
reach
out
to
the
waste
toller,
but
we
would
always
reach
out
to
them
to
get
some
more
addition
to
get
additional
information.
Ask
them.
B
B
If
this
happens
again
next
tuesday,
please
call
me
back
or
text
me
or
email
me.
Unfortunately,
we
rely
on
on
you
giving
us
that
information
in
order
to
move
this
forward.
So
so,
yes,
that
we
do
explain
that
to
them,
but
it
is
important
important
distinction
is,
is
that
if
we
don't
hear
from
them,
but
we
hear
from
them
three
weeks
later,
we
don't
start
over
again
with
the
with
the.
B
With
the
process,
that's
actually
a
continuum.
So
if
we,
if
we
hear
on
june
1st-
and
we
don't
hear
again
until
july-
2nd-
that
will
still
be
our
second
contact
to
that
service
provider
of
a
situation
where
they're
they're
they're,
not
in
in
compliance
with
the
ordinance
okay,
hopefully
that
helps.
Does
that
answer
your
question.
Okay,.
F
Yep,
I
have
one
more
when
you
get
no
violations
at
this
time.
Are
you
tracking
what
element
of
the
ordinance
that
that
complaint
is
against?
I
guess
what
I'm
thinking
is
two
things.
B
You
want
to
check
that
you
want
me
to
take
that
okay,
so
and
rick
we
do
and
we
do
in
our
notes.
We
will
say
what
the
complaint
was.
We
will
tell
that
person
we're
not
just
going
to
say
sorry,
there's,
no
violation,
we're
going
to
explain
to
that
person
under
the
under
the
ordinance.
This
is
this.
These
are
the
times
that
apply
to
the
cbd
area,
and
so
at
this
time,
if
the,
if
the
waste
holder
is
picking
up
between
these
hours
and
these
hours,
then
we
we
don't
have
a
violation.
B
However,
if
they
are
to,
if
they
were
to
pick
up
before
these
hours,
please
circle
back
to
us
and
we
will
certainly
reach
out
to
them
on
your
par
on
on
your
behalf,
but
at
this
time
what
they're
doing
is
in
compliance.
So
we
are,
we
are
recording
them
and
we
are.
I
guess
there
is
a
way
for
us
to
track
it,
because
we
could.
We
can
search
our
our
database
as
to
you
know,
complaints
we've
had
on
wasteful
haulers
and
cbd.
We
can
certainly.
We
can
certainly
be
able
to
track
that.
G
Thanks
grania
and
rick,
I'm
just
going
to
add
a
little
bit.
So
all
the
complaints
that
come
in
go
into
a
very
complex
google
sheet,
something
like
I
could
not
personally
create,
but
we
have
staff
that
can
do
that
and
that
google
sheet
rick
it
feeds
into
the
dashboard,
which
I
just
put
a
link
to
that
app
in
the
chat
and
for
the
public
watching.
If
you
go
to
the
noise
boards
advisory
boards
webpage,
you
can
see
a
link
to
the
dashboard,
and
so
you
can
see
on
that
dashboard.
G
There's
buckets
of
complaint
types,
so,
of
course
we
can
see
that
there's
a
trash
recycling
collection,
complaint
type-
and
this
is
probably
I
think,
rick
you
had
asked
for
some
additional
discussion
on
data
today,
which
is
a
new
business
agenda
item.
But
I
think
these
are
the
kind
of
things
we
can
talk
about
so
that
bucket
rick.
We
can
correlate
that
to
the
close
code,
so
we
can
actually
take
the
bucket
of
trash
complaints
and
see
how
those
are
closed
and
answer
questions.
G
G
Perhaps
25
are
downtown,
then
perhaps
of
those
25
four
were
not
valid,
so
everything
you're
asking
rick
can
be
done
yeah.
It's
just.
We've
got
to
tease
out
this
data
in
a
way
that
makes
sense
for
the
board
and
for
the
staff
to
work
together
because
we're
you
know
we're
all
on
this.
What
we're
all
trying
to
do
here
is
reduce
noise,
chronic
noise
in
the
city.
Does
that
help
rick
cause?
I
think
it
all
can
be
done.
We've
just
got
to
put
it
together
and
we're
still
learning,
as
as
you
are
as
well.
G
E
Thank
you.
I
I
have
another
question
too.
Is
that
so
from
this
dashboard?
For
instance,
in
from
the
last
meeting,
we
had
the
list
of
all
of
the
complaints
as
well.
Is
that
something
is
that
information
that
we're
also
going
to
be
able
to
have
moving
forward
as
well?
So,
for
instance,
when
we
know
when
we
see
like
the
warning
to
citation
and
the
warnings
issued,
will
we
be
able
to
know
who
received
that
and
from
who
received
those
citations
and
warnings.
H
E
G
So
I'm
just
been
here:
I'm
going
to
step
in
one
more
time,
so
so
daniel's
right
we
as
a
as
a
board
in
the
staff
us
as
a
group
we
want
to.
We
don't
want
to
give
people's
personal,
identifying
information
right.
I
don't
want
to
publish
if
you
make
a
complaint
on
the
neighbor
and
you
fear
retribution.
I
don't
want
to
put
your
your
address
and
your
cell
phone
on
the
website
right.
I
think
we
all
agree
with
that.
G
We
also
don't
want
to
shame
businesses.
No,
some
businesses
make
a
lot
of
noise
need
to
be
addressed,
but
they're,
also
businesses
or
I'll,
say
no,
not
noise
makers
that
aren't
actually
violating
the
ordinance.
So
we
want
to
be
careful
just
because
you
get
27.
Complaints
about
your
operation
doesn't
mean
you're
violating
the
ordinance,
so
I
don't
think
we
want
to
shame
businesses
or
noise
makers
either.
G
So
with
all
that
said
what
I
would
suggest
chair,
madam
chair
we've
got
a
new
business
item
for
data.
I
wonder
if
we
shouldn't,
if
that's
not
the
appropriate
place,
let's
dig
in
and
what
is
the
data
that
we
need
to
give
the
board,
so
you
all
can
make
good
recommendations
of
city
council.
I
think
we're
open
to
it.
We
just
we
want
to
be
careful
with.
You
know
personal
information,
shaming
things
things
like
that,
but
I
think
that
would
be
a
great
discussion
for
you
five
to
have
today.
E
E
If
you
remember,
for
instance,
rick
of
of
like
ways
that
we
can
help
it's
not
necessarily
from
a
shaming
thing,
but
if,
if
and
maybe
that's
up
to,
you
know
dsd
to
decide
when
they
want
to
give
that
information
to
us
in
terms
of
like
here's
something
you
know,
here's
somebody
who's,
a
repeat
offender,
for
instance,
that
maybe
we
could
use
you
know
for
us.
You
know
to
have
some
interaction
with
them.
You
know,
as
a
from
from
a
board
perspective,
you
know-
and
I
don't
I
don't
know
the
answer
to
that.
E
You
know
it's
just
a
matter
of
just
you
know
wanting
to
be
helpful
as
much
as
possible
in
terms
of
of
helping
to
mitigate
some
of
those
things,
especially
when
we
see
that
it's
happening.
You
know,
let's
just
say
repeat:
offenders
for
instance
or,
like
you
know,
same
thing
like
rick,
was
talking
about
it's
like.
H
And
and
jessica
on
that
note,
it's
one
of
the
things
that
we
do
daily
actually
and
it
comes
up
is
we
are.
We
are
doing
the
the
interaction
we
are
addressing
the
issue.
It
does
get
to
a
point
where
we're
slowly
making
a
list
of,
and
we
it
just
comes
out.
It's
like
this
is
something
we're
going
to
need
to
address
with
the
board
to
see
once
once
we
hit
a
brick
wall
now.
H
What
do
we
do
because
in
most
parts
we're
having
a
big
success
rate,
but
there's
already
a
small
list
about
three
to
five
that
we're
going
to
slowly
bring
up
in
the
next
few
meetings
of
saying
we're
stuck
right?
What
now,
as
a
team?
How
do
we
now
handle
this
and
then
that's
what
we
want
to
bring
to
you
versus
you
know.
Apartment
405
is
making
a
lot
of
noise.
That's
something
you
don't
have
to
deal
with.
That's
what
we
do,
but
now
we're
dealing
apartment,
405,
we're
stuck
we're
in
this
issue.
H
B
B
Work
with
somebody
to
get
them
in
compliance
or
to
be
able
to
resolve
an
issue,
and
I
I
without
a
doubt
I
mean
we
feel
we
see
this-
this
group
working
very
much
as
a
team
we're
in
the
field
we're
doing
the
the
work
we're
here.
We're
taking
the
phone
calls
before
we
come
against
difficult
situations
that
we
feel
are
are
are
going
to
be
very
hard
to
resolve
and
may
not
be
able
to
be
resolved
under
the
current
ordinance.
We
absolutely
will
bring
that
data
to
the
board,
because
that's
that's.
B
The
role
of
the
board
is
to
bring
that
then
to
city
council,
and
I
think
we
just
again
with
with
the
individual
cases.
We
need
to
be
careful,
because
I
just
want
to
be
be
careful
that
number
one
we're
keeping
the
the
personal
identifiable
information
and
sacred
in
that,
but
also
the
the
the
the
actual
remit
of
the
board
is
to
bring
that
to
council.
So
we
I,
I
think
we
just
need
to
to
bring
those
those
items.
B
Amendments
things
that
policies
things
that
need
to
be
that
may
need
to
go
back
to
city
council,
for
I
think
it's
revisions
or
amendments,
we
absolutely
will
be
bringing
those
and
that
will
be
in
a
form
of
data
jessica,
because
that's
what
we're
that's
where
we
get
our
information
and
that
kind
of
that
information
is
what
allows
daniel
and
I
to
strategize
each
day
on
what
we're
going
to
do
and
each
quarter
on
what
we're
going
to
do.
We'll
I'll
talk
a
little
bit
about
that
later
in
the
data
section.
But
yes,
absolutely.
H
Moving
forward
just
on
that
note,
for
example,
some
of
the
some
of
the
challenges
are
always
going
to
come
up.
We
don't
see
it
disappearing.
Vehicle
noise
and
illegal
activity,
there's
an
expectation
from
some
citizens
that
they're
gonna
report
something
at
one
in
the
morning
and
granger,
and
I
are
gonna,
come
out
in
in
green
vests
and
stop
traffic
and
tell
them
to
lower
their
music
or
or
stop
the
revving
of
the
engines.
H
Well,
there's
also,
you
know,
there's
a
huge
party
upstairs,
I
think,
they're
smoking
pot
and
I
think,
there's
guns
somehow
they
expect
us
to
go
out
at
two
in
the
morning
to
do
that.
So
these
are
situations
where
it
is
public.
Education
of
you
know
our
safety,
our
safety,
everyone's
safety
comes
first,
and
these
are
things
that
we
can't
intervene
in
or
address
at
let
alone
two
o'clock
in
the
morning.
H
But
you
know
20
people
in
a
house,
smoking
pot
allegedly
and
they
they
think
there's
guns,
and
these
are
just
complaints
that
leave
us
baffled
as
to
what
the
expectation
is.
And,
of
course
we
do.
Our
colleagues
over
at
apd
are
wonderful,
but
they
do
respond
to
those
exactly
things
that
are
working
well
managed.
Once
we
repeated
earlier
management
owner
involvement,
we
had
two
isolated
cases
with
people
who
picked
up
the
drums
over
the
holidays,
and
it
was
starting
at
six
in
the
morning.
Then
they
wanted
a
lot.
H
H
The
police
would
come
knock
on
the
door,
stop
the
drumming
next
thing:
it
still
happens
the
next
few
days
in
this
case,
once
you
get
a
hold
of
the
property
owner
who
says
I
didn't
know,
my
tenant
was
doing
that
the
phones
had
been
quiet
because
they
obviously
dealt
with
it
and
they
said
it's
been
handled.
So
that's
been
really
good
in
terms
of
diving,
deep
and
find
out
who
the
property
owner
is.
H
H
We
had
one
difficult
case
with
a
a
bar
that
was
a
little
a
little
crazy
every
weekend
or
so
well,
we've
had
a
good
collaboration
with
ale,
which
is
the
alcohol
law
enforcement
agency
based
out
of
raleigh
they've,
been
wonderful
to
work
with,
of
course,
our
our
own
internal
departments
that
have
helped
with
zoning
and
so
forth.
Those
have
been
great
for
construction
complaints,
apd
of
course,
they're
they've
been
a
wonderful
resource
with
us,
they've.
H
Never
given
us
hesitation
on
assisting
with
something-
and
also
I
mentioned
earlier,
the
heck
of
properties,
the
actual
individual,
the
the
hacker
properties
was
great
just
because
we
do
get
a
number
of
multi-family
complaints
that
sometimes
come
from
their
properties
and
now,
instead
of
having
to
go
to
so
many
resources
or
making
so
many
calls,
we
actually
go
directly
to
the
property
manager.
Who
now
actually
is
familiar
because
we've
been
training
the
usual
suspects,
the
usual
complainants?
Sometimes
it's
neighbor
to
neighbor
disputes,
which
we
can't
get
involved
with.
H
We
don't
know
the
whole
story
behind
that,
but
the
manager
already
knows
the
story.
They've
already
received
the
complaints
and
in
some
cases,
they've
already
started
some
action
in
terms
of
how
they're
gonna
how
they're
gonna
resolve
it.
They
can't
share
that
information
with
us,
because
that
is
private
and
we
do
respect
that,
but
it's
nice,
knowing
that
the
manager
says
I
know
exactly
what
you're
talking
about.
I
know
what
the
complaint
is.
I
got
this,
so
that's
gonna
be
really
well.
B
And
just
to
clarify
hakka
is
the
housing
authority
of
the
city
of
asheville,
and
so
they
were
very
involved
with
the
the
the
public
outreach
that
we
did
in
the
revision
process
of
this
project.
We
spent
a
lot
of
time
engaging
with
tenants
at
the
housing
authority
properties
and
this
time
last
year,
hilly
and
I
tried
to
meet
with
some
of
the
property
managers
covered
was
really
bad.
We
had
it
all
scheduled
and
it
kind
of
fell
apart.
B
So
when
the
ordinance
went
into
effect
on
september
15th,
I
reached
back
out
to
the
management
of
the
housing
authority
and
said
you
know,
watch
this
space.
We
really
want
to
try
and
get
that
relationship
back
on
track
by
the
nature
of
a
lot
of
the
complaints
that
come
from
all
multi-family
residential
scenarios.
We
simply
can't
be
there
in
the
time
and-
and
they
all
also
are
best
handled
internally.
I
am
that,
most
until
the
point
that
they
may
need
some
assistance
from
us,
so
we
we
got
a
great.
B
You
know
results
with
with
the
management
from
the
housing
authority.
A
couple
of
weeks
ago
got
all
the
email
addresses
and
the
explanation
of
who
manages
what
property,
and
so
we've
been
in
touch
with
them.
Several
of
them
have
have
responded
back
and
said.
We
look
forward
to
meeting
with
you,
so
we
really
really
are
very
optimistic
that
that
will
be
a
great
relationship
for
us
to
have
and
these
these
a
lot
of
these.
These
noise
issues
in
in
multifamily
need
to
be
dealt
with
by
the
property
manager.
B
But
we're
really
really
gonna
put
a
very
big
effort
into
that,
and
I
and
again
I'll
talk
a
little
bit
more
about
that
in
our
data
and
business
item,
but
just
to
let
you
know
who
what
hacker
is
and
what
those,
what
it's,
the
housing
authority
properties
and
that
relationship
has
been
really
good
for
over
two
years
we've
been
working
with
them.
They
were
very,
very
involved
in
the
in
the
engagement
process
for
the
revisions,
so.
F
Yeah
it
was,
it
was
about
privacy,
I
I
I
I
I
maybe
that's
not
the
word
you
said,
but.
E
H
If
we,
if
I
call
a,
I
can
call
a
a
property
manager,
let's
just
say
an
apartment
complex,
I
can
call
the
property
manager
and
say
I
received
a
complaint
from
apartment
401
for
whatever
that
property
manager
cannot
tell
me.
Oh
that's,
mr
smith,
they're
not
but
privacy
issues
they.
I
can
make
maybe
say
I
have
a
mr
smith
who
lives
there.
Apartment
401
and
he's
made
a
complaint.
Are
you
familiar
with
it?
They
can
agree
to.
F
H
There
we
usually
give
them
that
information
well,
because
we'll
know
where
the
no
the
alleged
noise
is
coming
from.
That's
no
secret
a
lot
of
times.
We
don't
have
what
apartment
number
the
complainant
is
from
yeah,
but
they'll
say
it's
apartment,
501,
it's
driving
me
crazy.
Make
it
stop.
I
can
then
go
to
the
property
manager
and
said
and
say
I
have
a.
H
H
H
Times
we
do
know
where
the
alleged
noise
maker
is,
but
we
don't
always
know
who
the
and
even
on
pd
reports
I
might
just
have
a
phone
number
and
the
first
thing
I
say
I
introduce
myself,
who
I
am,
how
I
got
their
information
and
I'll
say.
If
you
wish
to
remain
anonymous,
you
can
and
then
the
majority
of
them
do
after
a
while.
Yes,
but
now,
if
it
comes
into
the
second
or
third
complaint,
they'll
say
look,
my
name
is
lucy.
H
I
live
in
apartment,
203
and
403
is
driving
me
crazy
and
that's
fine
and
then
we'll
go
with
that,
but
we
can't
pressure
anyone,
nor
are
they
required
to
give
us
their
information.
They
can
remain
anonymous.
Thank
you.
Thank
you
and
finally,
granular
finally
touched
my
last
thing.
Our
outreach
goals
for
this
first
quarter
is
having
the
meetings.
Now
it's
a
little
slower
for
other
areas
of
noise.
H
We
are
having
meetings
with
our
complexes
in
the
next
couple
of
months.
Covet
is
not
helping,
so
a
lot
of
this
might
also
be
virtual
unless
we
can
meet
outdoors
and
weather
weather
holes
and
it's
not
freezing
cold
most
of
the
managers.
Now
we
have
over
20
complexes
that
do
want
to
match
a
face
to
the
name
and
they've
been
great
to
work
with
and
and
with
some
of
our
venues.
We
want
to
start
setting
up
meetings
for
the
venues
that
we
did
meet
during
the
fall.
H
We
do
have
some
venues
in
store
for
setting
up
appointments
to
take
some
decibel
readings
for
them
they
won't
have
either
karaoke
night
or
they'll
have
music
outside
we've
been
both
parties
have
been
proactive,
we've
contacted
them,
they've
contacted
us,
they
want
to
make
sure
we
take
decibel
readings
to
make
sure
they're
compliant
in
their
area.
So
when
springtime
and
summer
comes
and
everyone's
outside
we've
already
worked
with
them,
and
it's
not
a
we're,
not
reactive,
to
a
complaint.
We've
been
proactive
with
it,
and
that
is
my
story
and
I'm
sticking
to
it.
H
C
E
Okay,
so
our
next
order
of
business
is
old
business
and
the
agenda
item
we
have
is
to
get
an
update
from
the
mission
statement
working
group.
So
I
will
let
corbin
or
jeff
want
to
field
that
in
terms
of
the
the
mission
statement
and
where
it's
at.
D
Thank
you
jessica.
It
was
pretty
much.
It
was
pretty
much
your
baby.
You
you
put
out
the
first
idea
and
I
gotta
be
honest.
D
It
was
much
more
than
than
what
I
thought
so
I
I
just
kind
of
followed
your
lead
on
that
to
be
honest
with
you,
but
I
found
it
pretty
pretty
beneficial
and
I
believe
that
I
believe
that
jeff
would
agree
as
well
that
yes,
happy
mission
statement,
just
kind
of
gets
us
in
the
right
direction,
and
the
mission
statement
of
the
nib
is
to
evaluate
the
effectiveness
of
the
revised
ordinance
regarding
noise
regulation
and
related
city
policies.
D
With
the
goal
of
developing
recommendations
regarding
amendments
additions
or
deletions,
the
nab
will
also
evaluate
the
effectiveness
of
enforcement
of
the
ordinance
in
regards
to
response
times,
compliance
rates,
distribution
of
complaints
and
ensuring
equitable
outcomes.
We
will
propose
long-term
objectives
for
achieving
acceptable
levels
of
sound
for
a
business
and
residential
communities
and
propose
means
for
implementing
such
objectives.
E
A
So
to
to
after
today's
meeting
I
can
share
with
everyone
and
if
you
all
want
to
prepare
any
feedback
or
changes.
The
next
meeting
we
can
make.
We
can
make
any
changes
that
need
to
be
made
and
make
a
final
vote
on
a
final
draft.
If
you
all
feel
ready
at
next
meeting,
does
that
sound
good
everyone?
Okay,
all
right
I'll,
be
in
touch
with
everyone,
then.
E
B
Thank
you,
jessica
and
rickett
had
and
asked
a
couple
of
questions
about
data,
evaluation
and
purpose,
and
so
I
wanted
to
speak
to
that
first
rick.
I
I'm
certainly
happy
for
you
to
come
in
and
I
don't
have
a
whole
lot
to
say
at
this
point,
but
to
maybe
just
share
with
the
group
up
what
your
thoughts
were
on
that
I
really
wanted
to
just
share
with
the
board.
B
What
that
evaluation,
daniel
and
I
do
daily
and
what
the
purposes
of
that
data
are
for
us.
So
I
suppose
the
obvious
thing-
and
I'm
not
going
to
dwell
on
this
because
it
is
obvious,
but
but
obviously
we
get
days.
Every
morning
we
meet
every
morning
we
look
at
what's
coming
in
and
come
come
to.
E
B
Through
apd,
what's
come
through
the
webpage?
What's
come
through
emails?
What
may
have
come
to
us
personally
through
our
city
and
email,
our
cell
phones,
and
we
evaluate
that
data,
basically
for
our
work
plan.
For
that
day,
what
are
we
going
to
do
who's
going
to
call
this
person?
Is
there
something
you
know
new
and
the
the
more
the
bigger
discussion
point
on
on
data
evaluation?
B
Is
it's
what
we
look
for
in
patterns
and
how
those
patterns
help
us
target
our
engagement,
daniel
had
spoken
at
the
beginning
of
his
staff
report,
and
you
know
one
of
the
biggest
goals
that
we
have
is
to
reduce
the
that
the
calls
that
are
coming.
A
B
Apd,
that
is
a
going
to
be
a
hard
habit
to
break
people
have
done
that
for
years
and
years
and
years
and
every
time
we
receive
an
email
through
that
noise
and
actual
email
or
every
such
time,
we
receive
a
complaint
through
that
job
form
we're
doing
that,
we're
reducing
it.
It's
going
to
be
piecemeal.
It's
it's
been,
like
I
say,
a
a
it's
a
paradigm
shift.
I
also
think
when
we
look
at
the
data
a
lot
of
the
reasons-
people
there
are
a
couple
of
reasons,
people
call
apd
and
number
one.
B
They
want
an
immediate
response,
and
secondly,
many
of
them,
particularly
in
multi-family
development
scenarios
and
and
and
also
in
single
family
people,
want
to
remain
anonymous.
They
don't
want
to
they.
B
Just
they
just
want
somebody
to
resolve
it,
and
so
there
is
a
a
big
educational
push
that
needs
to
happen
there,
and
that
is
what
we
use
the
data
for
now
and
so
so,
based
on
what
john
eldest
showed
you
and
with
the
the
I
think
we
have
32
multi-family
residential
complaints
for
the
month
of
december
of
those
32
27
of
those
came
through
apd.
That's
nearly
85,
that's
a
lot
so,
as
he
had
spoken
to
earlier
a
little
bit
just
what
what
we're
look?
What
we're
doing
with
that
data
is
okay.
B
How
can
we
effect
change
in
that
in
that
regard,
and
so,
as
as
you
all
know,
because
I
know
all
of
you
have
have
been
involved
in
this
process-
music
is
very
seasonal
and
noise
complaints
are
seasonal,
people
are
out,
people
are
in,
and
so
right
now
we
have.
You
know
outdoor
music
is
kind
of
it's
kind
of
quiet
for
us.
B
So
what
we're
hearing
from
a
lot
of
people
is,
you
know.
Well,
my
property
manager
told
me
to
call
apd
or
from
what
we're
hearing
from
property
managers
is.
I
never
knew
this
was
going
on.
I
wish
they
would
have
come
to
me
first.
So
there's
a
there's:
a
big
push
there
to
actually
get
out
in
front
of
these
people,
get
with
the
property
managers
and
and
work
with
them
to
explain
that
that
these
initial
complaints,
without
a
doubt
should
be
coming
to
them.
B
B
Similarly,
there's
a
mirror
to
the
tenant
in
that
situation,
if
they're
repeatedly
asking
their
property
manager
to
assist
them
with
the
chronic
noise
problem,
and
it's
not
being
resolved
again,
that's
where
we
we
would
come
in,
but
the
the
first
action
needs
to
be
between
the
parties
on
that
property
and
we've
had
some
very
good
response
back
from
a
lot
of
the
property
managers
asking
you
know,
can
we
have
a
link
to
your
webpage?
B
Can
you
send
me
this
because
we
want
to
send
out
they
have
a
lot
of
them
have
like
a
monthly
email
blast
that
they'll
send
to
all
their
tenants.
So
what
we're
trying
to
do
is
trickle
down
the
education
so
daniel,
and
I
will
go
and
visit
with
these
property
managers.
Explain
the
ordinance
to
them,
you
know
saying:
there's
an
ordinance
is
one
thing:
there's
there's
clearly
a
need
to
explain
it
to
those
folks
as
to
how
it
pertains
to
them.
B
They
don't
need
to
know
about
decimal
levels
in
the
cbd
if
they're
a
residentially,
zoned
multi-family,
you
know
apartment
complex
that,
so
we
need
to
be
really
targeted
in
how
we
explain
these
things
to
them
and
how
what
what
tools
we
can
give
them
that
can
help
get
that
information
out
to
their
their
tenants
too.
So
that's
going
to
be
a
big
push
for
us
in
in
the
first
quarter,
and
that
is
totally
data-driven.
E
B
Another
thing
we
did
with
that
last
year,
sort
of
october
november
time
was:
we
did
a
big
big
push
with
the
buskers,
because
the
buskers
typically
leave
asheville
in
the
winter
months
and
daniel,
and
I
were
very
diligent
about
going
up
to
town-
and
you
know
it's
a
short
warp
walk
for
us,
so
we
were.
We
were
probably
spending
between
three
and
four
hours
a
week
during
the
day,
engaging
buskers
so
that
when
they
come
back
in
the
springtime
we
know
them
by
name.
We
know
the
instruments
we
play.
B
We
know
where
they're
found
for
the
winter
and
our
first
interaction
with
them.
If
there's
a
noise
complaint
is
not
our
first
interaction
with
them,
we
know
them.
It's
not
a
confrontational
thing.
I
think
that's
really
really
important
and
they
had
a
little
music
festival.
In
november
I
went
down
to
what
is
on
a
saturday
night.
It
was
bone
chilling
cold.
I
mean
I
cannot
tell
how
cold
it
was,
but
I
got
to
meet
five
or
six
buskers
that
I've
never
met
before
and
talk
with
them
and
really
explain
the
ordinance
to
them.
B
And
how
that
you
know
this
is
about
finding
shared
space
for
everybody
and
I
think
they
feel
supported,
but
they
also
understand
that
we
we're
we're
trying
to
find
a
space
for
everybody
and
when
we're
in
public
space,
that's
really
important.
So
so
that's
kind
of
an
example
of
an
outreach
we
really
focused
on
and
before
christmas,
that
that
doesn't
mean
we've
drawn
a
line
and
that
that's
that's
perpetual.
It's
never.
You
know
it's
always
going
to
be
ongoing,
but
I
think
relationships
we've
all
determined
through
this
process.
B
The
relationships
are
are
how
we're
going
to
move
things
forward
in
this,
so
the
buskers
have
been
the
big
one.
The
multi-family
residential
properties
are
going
to
be
a
very
big
focus
for
daniel
and
I
for
this
next
quarter,
and
so
you
can
expect
that
we
will
be
bringing
more
data
back
to
you
as
a
board
on
that,
and
I
think
you
know
the
other
thing
is.
Noise
is
seasonal,
so
we
we
need
to.
B
We
need
to
look
at
those
right
now,
because
we're
probably
going
to
be
very
busy
with
more
outdoor
music
bars.
Restaurants,
patios
come
the
summer
months,
so
we're
trying
to
be
really
strategic
and
and
about
use
the
data
that
we
have
for
a
purpose,
and
I
really
just
wanted
to
speak
to
you
as
a
board
today
and
let
you
know
that's
how
we're
that's,
how
we're
using
our
time
being
that
there
are
only
two
of
us
and
you
know
when
we're
not
responding
to
calls.
This
is
what
we
intend
to
do,
but
also.
E
B
To
kind
of
give
a
little
bit
more
dimension
to
that
dashboard
is
that
for
every
call
you
see
on
there?
There
are
two
calls
made
in
response
to
that,
because
we
are
trying
to
reach
the
complainant
and
the
property
manager
or
the
property
owner
or
the
potential
noisemaker
each
time
too,
so
there's
a
real
mirror
there.
B
So
I
I
would
you
know
the
the
dashboard
is
fine,
but
it
is
raw
data
and
there's
a
lot
more
story
to
every
one
of
those
calls,
and
I
I
know
you
all
know
that,
but
you
know
some
some
of
the
complaints
we
have.
B
H
B
We
don't
see
the
same
apartments
coming
back
free.
We
do
see
a
trend
of
that,
but
I
would
say
I
don't
have
an
exact
number
for
you
today,
but
but
it's
it's
a
small
portion
of
them,
so
a
lot
of
them
are
one
off.
We
had
another
one
that
was
a
complaint
about.
My
neighbor
is
moving
furniture,
they're
moving
into
the
apartment
and
it's
late
at
night.
B
We
are
hoping
that
they're
only
going
to
move
into
the
apartment
once,
and
so
this
is
going
to
be
a
one-off
they're
not
going
to
move
in
four
days
in
a
row
and-
and
so
a
lot
of
these
complaints
are,
are
one
and
done
and
that's
that's
you
know,
that's
that's
data
to
have
of
that's
of
use
to
us,
but
it's
it's,
the
chronic
ones
that
we
really
want
to
work
with,
but
but
there
isn't
going
to
be
a
big
outreach
and
education
push
with
the
the
multi-family
property
managers
in
the
next
eight
weeks
so
rick.
B
F
F
F
And
so
I
try
to
think
about
what
data
we're
getting.
That
would
tell
us
that
we
are
achieving
that
and
my
fear
is
we're
just
going
to
count
complaints.
F
Yahoo
we've
done
it,
but
if
we're
pushing
if
we're
pushing
the
multi-family
folks
to
intervene
and-
and
I
might
be
confused
here
so
please
set
me
straight
if,
if
ultimately,
the
residents
of
multifamily
are
going
to
complain
to
their
management
and
their
management
is
going
to
take
action
or
fail
to
take
action,
we're
going
to
have
a
reduction
in
complaint
numbers,
conceivably
without
a
reduction
in
chronic
noise,
because
we
won't
know
we
won't
be
counting
them
anymore.
F
You
know
they,
they
will
never
get
those
numbers,
and
so
I'm
just
I'm
I'm
concerned
that
we
look
at
the
big
picture.
All
the
little
picture
stuff
that
you
guys
are
doing
makes
a
ton
of
sense
to
me,
but
how
do
we
say
to
ourselves
that
chronic
noise
is
actually
on
the
decline?
So
that's
part
one
part
two.
F
People
have
a
right
to
call
when
noise
is
damaging
their
ability
to
sleep,
and
they
have
a
right
to
hope
that
action
would
be
taken
to
stop
that
at
that
moment
in
time,
and
if
we
weren't
what
40
down
in
apd.
Maybe
you
know
wherever
that
is
headed
since
the
sleep
time
is
always
going
to
be
beyond
the
working
hours
of
dsd?
F
Maybe
that's
an
interim
thing
until
apd
is
adequately
staffed,
but
we
should
have
apd
here
in
this
meeting
once
in
a
while
to
talk
about
that,
because
all
I
know
is
when
we
first
convened
30
or
40
people
from
20
different
neighborhoods.
The
complaints
were
about
my
kids,
can't
sleep.
It
happens
all
the
time.
F
You
know
that
sort
of
stuff
those
people
aren't
going
to
care
they're
going
to
feel
like
we're
not
doing
our
job
if,
if
by
moving
complaints
to
an
email
address
that
doesn't
get
addressed
till
the
following
day,
they're
never
going
to
be
happy,
and
I
and
I
think,
as
citizens
they
understand
epd
is
down.
So
we
just
need
to
make
sure
we're
not
accidentally
moving
the
numbers
in
a
direction
that
look
good
for
us,
but
don't
look
good
for
the
public,
then
the
third
thing
which.
F
That
I
think,
should
come
up
in
one
of
these
and
I'm
just
going
to
put
that
under
purpose
rather
than
data
evaluation.
Is
the
policies
and
standard
operating
procedures
that
the
team
is
using?
We
should
have
access
to
those.
You
guys
explain
it
really
well,
but
then
we
have
to
remember
it.
F
You
know
that
that
this
happens
and
then
it's
24
hours
later
before
that
happens
and
and
those
kinds
of
things
just
so
that
the
cycle
time
of
complaint
arrival
to
contact
to
all
that
kind
of
stuff
that
you
know
and
if
there's
any
grace
periods,
you
know
to
give
people
time
to
respond,
because
you
can't
necessarily
expect
the
business
to
respond
on
that
day,
or
maybe
you
can
I
mean
I
just.
I
think
you
should
just
give
us
an
introduction
to
those
and
they
should
be
available
to
us
somewhere.
So
we
can.
B
Rick,
I'm
happy
to
share
those
with
the
group
and
I'm
glad
you
talked
about
you
know
some
of
the
policies.
B
I
know
the
it
was
a
general
consensus
when,
when
the
ordinance
came
into
effect
that
the
first
six
months
would
be,
you
know
used
for
education
and
engagement,
and
so
some
of
those
policies
may
may
need
to
be
modified
as
we
go
along
too,
as
there's
more
as
we
can
say
with,
but
some
components
of
the
ordinance
and
that
you
know
like
we
get
the
example
of
the
waste
hauler
we
email
once
we
email
twice.
The
third
time
is
a
written
warning,
the
fourth
time
it's
a
citation.
B
We
may
modify
that
those
first
two
emails
into
one
after
six
months-
I
I
don't
know
but
we'll.
Certainly
you
know
that
that's
again
something
that
we
can
work
with
the
board
with
so
those
where
we're
happy
to
get
those
to
you-
and
I
did
want
to
say
at
the
beginning
of
daniel's
staff
report
too-
and
this
was
a
really
tight
turnaround
for
us
this
meeting,
but
going
forward
we'll
have
that
staff
report
out
with
the
agenda
the
week
before
I
apologize.
B
We
didn't
get
that
to
you
earlier,
but
we
we
were
really.
We
have
two
really
short
weeks
with
the
holidays,
so
we
just
weren't
able
to
get
it
to
you,
but
going
forward
that
will
be
with
the
agenda
items
and
yeah
the
sops
and
policies.
We
can
certainly
get
those
to
you
too.
I
would
just
as
far
as
apd
goes.
I
don't
see.
I
don't
think
that
we
see
that
there's
not
a
and
that
people
should
not
be
able
to
access
apd
in
the
middle
of
the
night.
B
I
I
completely
agree
that
they
should
and
and
and
they
do
respond
and
and
that
that
response
may,
you
know,
may
increase
increases
numbers
increase
for
them,
but
what
I
am,
what
we
are
looking
at
is
is
the
one-offs
that
are
not
necessarily
in
the
middle
of
the
night
or
not
that
that
that
these
are
being
explained
two
tenants
when
you
know
when
they
move
in
what
what
the
the
policies
are
within
that
particular
apartment
complex
is
so
I
I
think
you
know
we
we
always
want
folks,
and
we
always
do
explain
that
too
very
carefully.
B
Rick
is
that
when
we
ask
somebody
to
call
us
if,
if
we're
responding
to
a
call
and
we'll
say
you
know
if
this
continues,
please
reach
out
to
us
directly,
we
always
always
always
qualify
that
with.
If
you
feel
that
you're
not
safe
or
you
feel
that
somebody
else
is
not
safe,
please
call
apd,
so
we
do
always
qualify
with
that.
There's
always
going
to
be
a
role
for
apd
in
this,
but
there
are
there.
B
You
can
definitely
see
that
there
are
some
calls
that
can
probably
be
handled
internally,
and
there
are
some
that
that
won't
and
and
that's
never
going
to
to
go
away
and
that's
fine
that
that
that
shouldn't
and
for
people
who
can't
access,
email
or
the
web,
they
should
be
able
to
to
file
a
complaint
from
their
home
absolutely
through
apd.
So
I
think
it's
always
there,
but
I
do
think
that
there
are
certain
things
that
we
can
respond
to
and
and
property
managers
can
respond
to
that
can
help
with
that
level.
C
Well,
just
kind
of
a
comment:
I
agree
with
with
rick
that
you
know
the
the
the
intensity
or
the
impact
on
a
nighttime
event.
If
someone's
already
irritated
over.
You
know
a
noise
infraction
getting
a
voicemail
that
says:
hey
we'll
get
back
to
you
tomorrow,
they're
gonna
pick
up
the
phone
and
call
apb
I
mean
I
would
be
interested
data
wise
and
and
what
number
of
calls
are
second
calls
that
that
are
already
going,
because
I
think
they're
critical.
C
I
mean
even
during
this
quieter
period,
and
I
do
believe
that
kovit
has
tamped
some
things
down.
As
far
as
frequency,
I
can
set
my
watch
at
nine
o'clock
to
know
that
ben's
tune-up
is
firing
up
for
the
night,
because
I
can
hear
him
in
my
living
room.
So
you
know
it's
those
sorts
of
things
that
you
know.
C
I
do
believe
that
this
board
can
go,
have
a
dialogue
with
the
owner
of
ben's
and
say
you
know:
how
can
you
tamp
that
down
a
little
bit
rather
than
me
having
to
have
it
compete
over
my
noise
canceling
earphones,
and
I
do
also
believe
that
when
the
spring
comes
back
and
we
get
to-
and
I
notice
outdoor
performance
venues
or
a
bullet
here,
that
has
been
obviously
in
center
city,
a
challenge,
but
it's
not
just
outdoor
venues.
I
had
a
pharmacist,
a
lady
that
lives
right
in
downtown
and
she's.
C
I
think
she
lives
next
to
the
atlanta
music
center
or
whatever
she
said
every
night
except
tuesdays,
her
walls
vibrate.
So
you
know
it's
more
than
just
noise.
It's
some
derivatives
of
the
noise
that
that
are
causing
some
inconvenience
and
nuance
to
the
owner.
So
those
are
points
I
agree
with
rick.
I
think
we
have
to
figure
out
a
way
to
recommend
some
mechanisms
to
try
to
tamp
some
of
that
down
in
a
more
holistic
manner.
E
D
D
H
So
I
mean
what
we
have
now
compared
to
what
we'll
have
september
of
2022,
it's
going
to
be
different
because
at
least
now
we
could
make
some
comparisons
within
the
last
year
and
in
two
years,
you'll
have
great
data
because
you
could
compare
one
year
to
the
next.
Is
it
covet?
Is
it
seasonal?
We
don't
know,
but
one
of
the
benz
has
been
mentioned.
I've
actually
gone
out
to
ben's
for
a
complaint
where
I've
actually
taken
decibel
levels
at
ben's,
and
there
was
no
violation.
H
Does
that
mean
that
the
the
the
person
who
complained
wasn't
disturbed
by
the
noise?
What's
a
disturbance
to
me
is
different
to
grania?
But
if,
if
my
data
is
showing
that
hey,
they
are
not
in
violation.
That's
a
tough
conversation
I
have
to
have
with
the
complainant
if
they
are
a
violation,
it's
a
it's!
It's
an
issue
that
can
go
to
the
bar
and
say:
hey
who's,
the
owner.
These
are
the
complaints
I'm
receiving.
How
can
we
work
together
once
they're
in
compliance,
but
the
complainant
is
still
complaining.
H
H
What
do
we
do
and
that,
and
that's
where
we
are,
that
will
be.
That
will
definitely
be
a
challenge
of
you
know:
that's
a
tough
conversation
to
have
with
the
complainant
and,
of
course
it's
our
fault,
I'm
not
doing
my
job
and
I'm
like.
I
can
only
enforce
what
I
haven't.
What
what
law?
I
have
to
enforce
what
ordinance.
B
Going
to
come
to
you,
we
will
bring
that
back
to
the
board
for
certain
and
when
we
come
up
and
I'm
not
just
saying
it's
going
to
be
music
whatever
the
situation
is
where
it's
difficult
to
resolve
it
or
it's
difficult
to
enforce
it.
But
we
do.
We
do
really
try
and
again
have
a
conversation.
Daniel
and
I
are
going
out
on
thursday
night
to
a
venue.
That's
got
some
music
we've
had
I
had
a
couple
of
complaints
about
it.
I've
called
the
owner.
B
If
he
even
isn't,
if
he
even
is
in
violation,
he
may
not
be
at
all-
and
I
just
said
you
know,
I
would
like
to
we'd
like
to
come
out
help
you
out,
get
you
to
a
point
where
you're
you're,
fine
and
you're
in
compliance,
and
but
I
also
had
to
have
that
conversation
with
the
complainant
and
let
him
know
that
if
we
go
out
and
take
decibel
readings
on
thursday
night
and
this
bar
is
at
68
decibels,
he
is
in
compliance
with
the
ordinance,
and
there
is
no
more
we
can
do
on
that.
B
So
I
think
we
talked
a
little
earlier
about
mirroring
and
duplicity.
We
have
to
we,
we
can't
you
know.
I
can't
change
the
ordinance,
because
this
person
is
complaining.
We
certainly
come
out
and
do
our
due
diligence
and
do
our
field
work.
But
if
we
come
back
with
with
a
a
decimal
reading
that
is
in
compliance,
then
then
that
is
what
we
have
and-
and
so
we
have
to
have
the
conversations
with
both
parties
on
that
one.
E
C
C
I
I
think
we
defeat
the
purpose
of
a
noise
ordinance
by
basically
saying
oh
well,
we
can
open
the
valve
up
and
you
can
go
to
85..
I
don't
know
if
you've
experienced
85,
I
imagine
jessica
you
have
in
recording
in
carmelo,
but
you
know
it
shakes
my
windows
when
it
gets
to
85
and
I'm
550
feet
away
from
the
nearest
venue.
So
you
know
from
that
standpoint
I'm
pretty
much
of
a
mindset.
If
we
can
look
at
it
holistically
and
say,
can
I
move
some
levers?
C
F
F
So
I
mean
I
don't
personally
experience
much
of
this
except
the
one
time
I
went
down
to
charlie's
deck
to
listen
to
what
was
coming
out
of
a
music
venue,
and
I
got
there
for
the
main
act
that
I
shall
not
repeat
who
it
was,
and
people
were
saying
well
gee.
We
would
have
thought
the
main
act
would
have
been
the
loud
one,
but
it
turns
out
that
the
lead-in
band
was
substantially
louder.
F
So
I
think
we
have
this
problem
because
of
staffing
and
timing
and
all
that
stuff
that
when
it's
a
circumstance
where
it's
a
resident
complaining
about
the
noise
coming
out
of
a
commercial
space,
if
we
are
incapable
of
getting
there
quickly
to
take
the
measurement,
then
we're
just
always
going
to
have
questions
from
the
complainant.
That
says:
well,
of
course,
you
can
get
here
to
an
hour
later
and
the
band
was
done
or
the
you
know.
F
The
hospital
turned
down
their
air
conditioning
thing
because
it
cooled
down
at
you
know
nine
or
ten
o'clock
at
night.
So
to
me
this
comes
back
to
the
expectation
of
the
public
and
the
limited
resources
of
apd,
and
I
think
we
as
a
board
have
a
responsibility
to
just
be
straight
with
when
and
if
we'll
ever
see
a
response
time
to
actually
catch
the
noise
source
in
the
act
or
whether
we're
forever
going
to
be
hours
or
the
next
day.
F
F
You
know
we
wrote
an
ordinance
and
it's
got
a
bunch
of
stuff
in
it.
That
should
be
good,
that
we
could
work
against
and
figure
out
what's
possible,
but
we
can
never
get
to
the
source
of
a
complaint
in
a
timely
fashion.
In
order
to
to
know
what's
going
on,
I
think
that's
that's
one
of
my
concerns
about
enforcement.
Is
we
just
we're
in
a
bunch
of
constraints
between
covid
and
what
happened
to
all
the
police
department
and
that
there's
basically
two
people
in
ben's
team
and
they
can't
work?
F
E
Rick,
I
agree
with
you
and
I
think
that
maybe
you
know
as
we
we
continue
to
get
this
data.
That
may
be
something
that
we
go
to
city
council
with.
If
we
see
that
this
is
an
issue,
because
this
is
something
that
we've
we've.
We've
talked
about
and
been
concerned
with
from
the
beginning
of
being
able
to
to
really
get
this
true
data,
and
it
may
be
one
of
those
things
where
we
do
end
up
after
six
months
going
to
city
council
and
say:
there's
got
to
be
some
sort
of
budget
included
for
dsd.
E
F
Apd
achieves
95,
staffing
or,
and
that
that
conversation
we
need
my
opinion
we
need
apd
representative
to
you
know
just
tell
us
what
what
they
believe
is
real
and
what
their
current
projection
for
higher
back
is
and
all
that
kind
of
stuff.
But
I
I
know
from
talking
to
ben
the
beginning,
you
can't
just
have
a
staff
of
three
that
you
know
is
three
eight
hour
shifts.
E
Yeah,
I
think,
once
we
have
some
more
data
and
we
see
if
there's
some
trends
happening
towards
that,
then
maybe
then
we
bring
that
back
up
to
dsd,
for
instance,
if
we're,
and
especially
if
we
see
it's
continually
habitual
with
a
certain
business
owners
or
properties
or
things
like
that,
that
we
say,
can
there
be
some
considerations
made
so
that
daniel
instead
of
you
know,
can
you
make
sure
that
you
know?
Can
you
be
available
on
this
on
these
friday
nights
that
there's
we're
seeing
this
repetitive
thing
to
be
able
to
take
these
measurements?
E
Is
there
some
way
and
some
considerations
that
we
can
make
that
happen?
I
I
feel
confident
as
as
a
group
that
will
will,
as
these
different
things
from
seeing
the
data
and
what
we're
seeing
that
will.
We
should
be
able
to
find
ways
that
we
can
appropriately
track
these
things
and
then
again,
if
not
then
go
to
city
council
and
say
we're
not
really
going
to
be
able
to
get
this.
This
figured
out
and
and
really
serving
the
community
until
we're
able
to
fulfill
this
role
of
this
person.
Doing
this
at
these
times.
B
Yes,
I
will
just
say
that
we
we
do
and
we
have
them.
We
will
continue
to
go
out
on
targeted
evenings
when
we
know
there's
a
music
venue
or
there's.
You
know
a
concert
or
something
we've
done
at
daniel
and
I
wrote
last
weekend
it
was
more
of
an
industrial
noise.
Our
last
tuesday
will
be
going
out
this
thursday,
so
we
are
doing
that.
It's
not
something
we
can
do
every
night
of
the
week
and
also
like
to
add
to
that.
B
You
know
we
may
have
a
music
venue
that,
on
that
particular
night,
is
in
compliance,
but
a
different
genre
of
music,
or
you
know
a
different
time
of
year.
They
may
not
be,
and
so
that
that
is
a
that's
a
frustration
and
it's
a
consideration
for
sure
that
we
need
to
have
a
look
at.
But
please
know
that
we
are.
We
are
going
out,
I've
been
out
many
nights
and
at
12
30
and
1
o'clock
in
the
morning
and
taking
readings
at
at
some
venues,
so
we
are
doing
it.
B
It's
just
not
so
we
have
to
be
strategic
about
where
we
put
ourselves
and
when
we're
looking
at
something.
Like
that,
then,
what
are
we
doing
with
you
know
the
apartment
calls.
Are
there
a
single
family
home
residential
calls?
So
we
have
to
be
strategic
and
that's
just
a
numbers
requirement,
but
we
we
have
done
that
two
days
and
we
just
can't
do
it
every
night.
Obviously,.
E
Absolutely
and
I
and
I
completely
understand,
grenier
and
I
think
that's
great-
that
you're
doing
it
and
I
think
again
just
to
say
that
I
think
you
know
as
we're
seeing
that
data
and
you're
making
those
decisions
on
when
you're
doing
that,
based
on
where
you're
seeing
those
trends
need
to
be
doing.
That,
I
think,
is
helpful
to
know
that
to
know
moving
forward
that
we're
not
just
stuck
in
this
nine
to
five.
E
So
so,
if
there's
not
any
any
other
comments
on
that,
I
just
want
to
move
forward
to
to
ben
woody
and
chris
collins
about
the
outdoor
performance
venues,
which
was
the
other
thing
that
we
had
on
this
new
business.
For
today's
meeting.
G
And
thank
you,
madam
chair,
and
real
quickly.
I
just
want
to
I
want
to
read.
I
don't
want
to
go
back
necessarily,
but
I
did
hear
I
think
on
that
last
agenda
item.
What
I
think
I
heard
was
the
board
wants
to
see.
I
guess
in
writing,
like
I
appreciate
you
rick
saying
that
we
say
it
really
well,
because
we
we
do
do
this
every
day,
but
I
think
you
want
to
see
our
more
of
our
enforcement
policies
in
a
written
format.
I
believe
that's
what
I
heard
you
say.
G
Okay
and
then,
in
terms
of
in
terms
of
data,
you
know
we've
got
a
dashboard
feed.
Maybe
this
is
continued
to
the
next
item,
but
if
that
needs
to
have
more
types
of
data
or
different
variations
of
data,
you
have
to
kind
of.
Let
us
know
because
again
we're
happy
to
try.
This
is
transparent.
There's
nothing!
You
know
we
want
to
feed
you
the
data.
You
need
to
help.
You
meet
your
goals
as
a
board,
so
I
just
want
to
leave
you
with
that
and
with
that
daniel.
G
If
we
can,
if
we
can
bring
up
the
the
one
slide
I
have
for
outdoor
performance,
theaters
and
so
for
center,
so
chris
is
not
here
today,
chris
is
in
the
technical
review
committee,
so
he's
dealing
with
a
bunch
of
large
development
projects
right
now,
but
I
don't
have.
This
is
a
very
high
level
overview.
So
one
thing
that
we
did
as
we
went
through
this
process.
G
The
outdoor
performance
venues
got
a
lot
of
discussion,
as
many
of
you
know,
because
you
you
did
it
with
me,
so
we
were
meeting
his
meetings
together
and
one
of
the
things
that
we
told
city
council
was
that
after
the
ordinance
was
adopted-
and
we
had
time
to
get
some
some
data-
primarily
noise
measurements.
We
wanted
to
have
decimal
level
data
and
to
evaluate
the
impacts
of
the
outdoor
performance
centers,
and
for
those
that
don't
know
those
are
those
are
businesses
that
are
permitted
to
have.
G
It
doesn't
have
to
be
music,
it
can
be
cultural
arts
performances,
so
it
could
be
theater,
it
could
be.
Music
could
be
a
number
of
things
and
in
particular
the
ones
that
are
outdoors,
because
obviously
they
have
a
bigger
sound
footprint
than
like
an
indoor
facility
would,
and
so
one
of
the
things
quite
frankly
that
we've
always
been
straightforward
about
is
it's
it's
really.
G
There
are
very
few
zoning
standards
about
how
you
can
permit
an
outdoor
performance
center,
so
it's
actually
relatively
I'm
not
going
to
say
easy
to
permit.
But
it's
certainly
you
know,
there's
a
lot
of
places
that
these
outdoor
performance
centers
can
be
located
and
from
the
zoning
ordinance.
There's
really
no
analysis
of
how
they
may
impact
adjoining
properties,
residential
et
etc.
G
So
one
thing
that
we
told
council
and
the
community
is
that
we
would
work
with
the
noise
board
to
evaluate
those
standards
and
make
sure
that
we're
allowing
outdoor
performance
venues
in
locations
that
make
sense
for
asheville,
and
so
this
is
the
first,
the
first
breach
of
that
conversation
with
the
board.
G
Chris
collins
is
the
lead
on
this.
We
don't
have
an
amendment,
so
we
don't
have
rules
written
up.
We
have
some
drafts,
but
we
do
want
to
share
those
with
this
board,
but
we're
not
prepared
today,
but
what
I
wanted
to
do
was
just
give
you
a
quick
overview
of
kind
of
what
we're
thinking
in
terms
of
what
needs
to
be
evaluated.
So
the
first
thing
really
is
kind
of.
Where
do
we
allow
outdoor
performance,
centers
and
just
to
give
some,
I
mean
I'll.
Just
give
an
example.
G
I
think
you
guys
probably
know
this
but
like
venues
like
rabbit,
rabbit
or
salvage
station.
Those
are
the
types
of
venues
that
are
outdoor
performance
venues
or
others
that
I'm
probably
not
remembering
offhand.
The
you
know
the
you
know
the
the
stage
in
downtown
impact
square
park
would
be
one
as
well,
so
there's
a
number
of
those
in
the
city.
So
the
question
is:
where
are
those
allowed,
what
zoning
districts?
What
makes
sense?
G
Another
element
is,
and
when
I
say
dimensional
standards
is,
is
there
should
there
be
setbacks
or
buffers
from
residential
areas?
Should
there
be
requirements
that
the
speakers
you
know
face
away
from
the
residential
areas?
You
know
think
things
that
I
think
are
pretty
straightforward,
but
what
of
those
should
be
included
in
the
zoning
ordinance,
which
is
the
which
is
what
allows
these
to
be
located?
G
You
know,
another
thing
is
you
know
to
what
extent
do
they
have
to
you
know,
do
sound
impact
planning
or
sound
analysis,
or
things
like
that
so
again,
when
they're
sighting
these
facilities?
What
are
we
asking
these
venues
to
do
before
we
permit
them
to
be
constructed
and
used?
G
One
thing,
that's,
I
think,
really
interesting
and
probably
will
be
really
challenging
for
this
board.
Quite
frankly,
is
we
have
what
I
would
call
a
primary
use,
so
it's
it's
a
place.
That's
built.
Its
sole
purpose
primarily
is
to
host
outdoor
performance
events.
So
that's
pretty
straightforward,
really
what
we've
seen,
which
I
think
is
a
product
of
covid,
probably
I
think
whenever
covid
was
really
at
its
worst.
G
The
city
was,
but
one
thing
is
a
lot
of
you
know:
places
have
begun
reinventing
these
outdoor
spaces
and
you're
beginning
to
see
what
I
would
call
as
kind
of
accessory
outdoor
performance
venues
that
are
popping
up,
and
that
is
maybe
most
of
the
time
you're
you're
a
retail
shop
or
a
brewery
or
whatever
restaurant
whatever
it
may
be,
but
you
know
you're
beginning
to
have
outdoor
performances
more
frequently.
G
G
G
So
that's
that's
one
thing
I
want
to
say
and
be
clear
about,
but
this
is
a
question
of
when
they
are
going
to
be
built,
what
makes
sense
and
where
should
they
be-
and
I
do
think
particularly
in
terms
of
maybe
sound
impact
planning
or
impact
on
residential
areas,
sound
impact.
I
think
this
board
will
be
a
great
resource
for
that
conversation,
and
last
thing
is
the
way
this
would
work.
F
I
don't
even
know
if
this
question
makes
sense,
has
any
other?
Is
anybody
applied
to
become
one
of
these
at
this
point
in
time
set
the
accessory
ones
apart
for
the
same
for
a
moment,
but
there.
G
F
B
G
F
Yeah,
okay,
that
that
would
just
only
ask
because
that
would
maybe
give
us
a
sense
of
urgency
right
if
we,
if
we
got
time
to
debate
this
because
there's
nobody
whose
business
model
is
depending
on
doing
something
like
this,
that
is
going
to
go
through
and
hammer
it
out
without
us,
then
then
we
can
be
thoughtful
and
fit
it
into
meetings
that
only
happen
every
30
days.
So
that
sounds
good.
E
Ben,
can
I
ask
a
question
out
of
curiosity
so
say:
take
the
hazel
robinson
amphitheater.
E
Then
that
answers
my
question
so
just
in
terms
of
because
I
know
that
there
were
some
shows
done
there,
this
this
season,
and
I
know
that
it's
booked
out
by
a
different
promoters,
for
instance.
So,
but
I
also
know
that
they
have
to
go
through
the
process
of
getting
permitted
by
the
city,
then
to
be
able
to
use
that
space.
So
that
was.
G
That's
that's
correct
and
again
you
know
there
are
again
when
I,
when
you
see
that
last
the
non-conformities
bullet,
just
because
you're
the
city
doesn't
mean
necessarily
that
you
don't
have
to
meet
zoning,
because
you
do
so
there's
also
some
challenges
of
that
property,
because
in
fact,
it's
zoned
residential
and
we're
actually
actively
meeting
with
the
sub
less
ease
of
that
property.
To
discuss
the
use
of
that
amphitheater.
E
Gotcha:
okay,
any
other
questions
from
the
board
on
the
outdoor
performance
venues
that
ben
just
shared
with
us.