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From YouTube: Transit Committee
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B
B
C
And
glad
to
see
everything
today,
thank.
C
B
Brandon
Oliver
Brandon
said
he
would
be
joining
us
late.
He
had
a
family
emergency.
I
can
understand
him.
He
has
kids
at
the
house
and
he
probably
he'll
join
us
in
a
little
bit
at
the
present
time.
We
do
not.
Let
me
see
one
two,
three.
D
B
Three,
yes,
we
do,
we
do
have
a
car
online
I
made
four.
So
we'll
go
ahead
down
the
list.
Hopefully
everybody
has
read
the
agenda
and
we'll
read
the
agenda
as
it
is:
November
15th,
2022
agenda
review
and
approval
may
I
have
a
motion
to
accept
the
minutes
dated
November
15th.
B
Let's
say
ye
Sandy
Aldridge.
C
E
B
Okay,
it
doesn't
matter
if
you
say
it
again,
the
minutes.
We
have
a
vote
on
that.
C
B
Colin
Kenton
all
right,
Harvey
says
yay.
The
minutes
are
approved.
We
don't
have
anyone
in
the
queue
for
public
comments
on
this
day
and
at
this
time,
I'll
turn
it
over
to
Amber
for
60.
F
F
Catherine
is
our
new
Transit
projects
coordinator
today
is
her
second
day
she
will
be
replacing
Haley,
who
is
going
to
continue
to
be
in
our
transportation
department.
Just
not
in
transit.
F
Haley
will
be
an
urban
planner
within
the
department,
but
more
to
Catherine
Catherine
was
a
planning
assistant
in
McDowell
County
and
she
just
received
her
Masters
in
geography,
with
an
emphasis
in
planning.
We're
really
excited
to
have
Catherine
on
our
team,
and
this
is
just
kind
of
initiation
by
by
fire.
Today,
she's
been
involved
in
orientation
yesterday
and
she's
been
spending
the
rest
of
the
day
with
Haley
on
onboarding,
so
Catherine,
please
feel
free
to
say
a
few
words
or
add
any
information,
but
we're
really
happy
to
have
her
here.
A
Yeah
I'm
really
excited
to
be
here
and
Amber
and
Haley,
and
everyone
I've
met
today
has
just
been
just
so
welcoming
and
respectful
and
I
feel,
like
everyone
just
wants
to
work
well
together
and
I
appreciate
that
environment
and
it
was
just
a
wonderful
day
regardless
of
the
weather.
It
was
wonderful,
so
I'm
very
excited
well.
F
We're
happy
to
have
her
on
board
and
just
excited
to
be
full
staffed
within
our
department
once
again,
so
please
be
on
Lookout
I
know
Catherine's
going
to
be
riding
some
routes
this
week
and
next
and
she'll
probably
be
working
with
our
our
operations
team,
as
well
as
as
folks
within
the
community
and
our
partners
just
to
discuss
initiatives
and
projects.
So
thank
you,
I
will.
We
will
be
sad
to
see
Haley
not
within
our
department
for
a
while,
but
she'll
still
be
with
us
during
the
transition
so
Haley.
F
The
next
item
of
business:
we
moved
this
presentation
first,
just
due
to
some
kind
constraints
and
I
wanted
to
share
more
information
on
how
technology
impacts,
our
services
and
our
planning.
We
have
used
swiftly
software
since
2018,
and
it
provides
our
real-time
Transit
data
and
information
services
that
are
just
integral
to
our
daily
operations.
We
are
in
the
process
of
working
on
a
new
contract
with
swiftly
through
our
Nasco
agreement.
F
You
will
be
seeing
this
on
our
December
city
council
meeting
agenda
items,
but
today
we
just
wanted
to
talk
to
you
a
little
bit
more
about
kind
of
some
of
the
things
that
help
make
art
go
and
summer.
Greenstein
is
our
swiftly
customer
success
manager
and
she
is
here
to
present
information
on
our
current
art
services
and
successes
to
date
and
Haley
will
be
discussing
our
upcoming
goals
using
the
software.
So
I
want
to
thank
you
for
being
here
today
summer,
foreign.
G
Thanks
so
much
Amber
hi
everyone.
Let
me
just
start
my
screen
share
and
I
hope.
I.
Do
this
right,
I
think
this?
Is
it
I'm
not
used
to
working?
G
Sorry
about
this
I
need
to
make
it
full
screen
slideshow
and
then
I
can
present.
C
D
G
G
G
All
right,
so
thank
you
for
the
the
introduction
Amber.
That
was
a
very
great
summary
of
what
what
swiftly
does.
We
are
a
basically
a
big
data
company
that
works
with
Transit
agencies
and
I'll
go
into
a
little
bit
more
about
what
we
do
with
Asheville.
So
I'll
just
give
you
a
brief
introduction
of
myself
and
and
what
what
I
do
for
swiftly
as
Amber
said,
talk
a
little
bit
about
the
work
we've
we've
done
with
the
agency
and
then
I'll
move
on
to
some
partnership,
continue
partnership
goals
and
I.
G
Think
Haley
you're
going
to
talk
a
little
bit
about
that
as
well,
and
then
I'll
leave
some
time
for
questions
at
the
end.
If
anyone
has
questions
just
a
little
bit
about
myself,
I'm
a
customer
success
manager
at
swiftly-
and
basically
that
means
it's
my
job
to
help
all
of
the
agencies.
I
work
with
like
Asheville,
gets
the
most
out
of
the
swiftly
software
that
they
have
so
I'm
also
available.
G
For
you
know,
issues
that
come
up
troubleshooting,
but
really
my
job
is
to
make
sure
that
you're
getting
the
most
out
of
the
systems
that
you've
paid
for
and
just
I'm
also
I'm,
a
transportation
planner
by
by
training.
G
Just
a
little
bit
about
swiftly
as
a
company,
we
call
ourselves
a
Connected
Transit
platform.
We
used
to
say
we
were
a
big
data
platform
for
Transit
agencies.
I'll
go
into
a
little
bit
more
on
the
next
slide
about
what
what
we
think
of
as
a
Connected
Transit
platform,
but
we're
used
by
over
125
agencies
across
eight
countries.
G
So
on
the
connected
weather,
Connected
Transit
platform
is
at
its
most
basic.
What
swiftly
does
is
really
connect
Transit
agencies
to
their
data
in
various
ways,
so
you
can
see
on
the
left.
The
in
the
middle
is
the
swiftly
logo
and
on
the
left,
are
three
data
sources
that
swiftly
takes
in
and
we're
able
to
we're
able
to
use
that
data
and
and
really
connect
your
data
to
to.
You
know
different
groups
of
users
so
we're
taking
in
basically
three
sources.
So
your
your
static
gtfs.
G
So
that's
your
schedule,
you
know
things
like
where
your
stops
are
located.
All
of
that
information
that
you
know
really
goes
into
to
building
a
you
know
a
schedule
based
service,
the
assignment
which
is
really
what
the
the
bus
is
supposed
to
be
doing
at
a
given
time.
G
So
if
a
bus
is
supposed
to
be
on
the
the
we
wanna
at
nine
o'clock,
that's
its
assignment
and
then
we're
taking
in
real
time
vehicle
location
information,
so
we're
getting
GPS
information
from
your
vehicles
and
we're
able
to
take
that
information.
Give
it
to
passengers
in
the
form
of
you,
know
the
real-time
Bus
arrival
times.
So
this
the
times
that
are
going
out
to
your
your
East
signage
at
the
art
station.
G
We're
also
able
to
push
that
data
into
some
kind
of
on-time
performance
reporting
tools
that
that
Asheville
uses
and
then
we're
able
to
connect
your
vehicles
through
a
product
called
onboard
app
which
I'll
talk
about
in
the
next
slide.
An
onboard
app
will
give
operators
instantaneous
feedback.
If
you
know
they're
running
early
on
time
or
or
late.
G
So
this
is
what
onboard
app
looks
like,
and
this
is
on.
All
Buses,
so
swiftly
doesn't
produce
the
tablet,
but
we
produce
the
software,
and
this
tablet
is
just
it's
placed
kind
of
overhead
operators
and
they're
able
to
see.
You
know
this
is
a
Time
point
when
they
should
be
departing
that
time.
Point
it'll
also
show,
if
you
know,
once
they're,
actually
driving
on
the
route
if
they're
running
early
on
time
or
late,
foreign
you're
also
able
to
see
upcoming
time
points,
and
this
is
always
updating
this
information.
G
This
is
just
a
timeline.
I'll
go
through
this
kind
of
quickly,
but
a
brief
history
of
of
astral's
relationship
with
swiftly.
So
we
started
working
with
you
in
2018
we
were
awarded
the
contract
through
an
RFP,
and
that
was
replacing
NextBus
in
2020.
G
We
Asheville
was
featured
on
the
simply
website
as
part
of
a
case
study
on
one
of
our
our
tools
called
run
times,
which
was
used
to
make
adjustments
to
schedules,
and
then
March
of
2021
is
when
Ashland
started
using
the
onboard
app
device
that
I
I
spoke
about
earlier
and
then
coming
up
to
this
year.
We
a
few
of
us
on
the
swiftly
team,
had
a
site
visit
which
was
really
great.
G
I
met,
I
met,
Haley,
lashon
and
some
other
folks
at
the
agency,
and
we
were
able
to
ride
buses
and
really
see
onboard
app
being
used,
and
that
brings
us
to
today,
which
we
met
last
month
to
kind
of
have
a
sort
of
an
executive
meeting
to
talk
about.
You
know
what
we
worked
on
together
and
what
what
the
agency's
goals
are
going
forward.
G
So
a
little
bit
about
just
kind
of
successes
to
date,
I
did
want
to
start
with
just
kind
of
a
conversation
about
accurate,
real-time
passenger
information.
Why
it's
important
and
how
that
relates
to
to
to
your
agency.
So
because
this
is
one
of
the
the
products
that
swiftly
produces.
You
can't
really
see
it,
but
it
is.
We
produce
the
real-time
feed,
so
the
feed
that
says
when
buses
are
going
to
be
at
their
at
their
stops
and
that
information
is
going
out
to
transit,
app.
G
It's
going
to
your
your
electronic
signage
at
your
stops.
That's
what
swiftly
produces
so
that
real,
we
call
it
real-time
passenger
information
and
we
pride
ourselves
on
producing
a
very
accurate
passenger
fee.
Because
of
these
reasons
it
can
lead
to
an
increase
in
transit
ridership.
It
it'll
improve
passenger
satisfaction.
If
you
know
the
passenger
knows
when
the
bus
is
going
to
get
there
or
they
they
look
at
their
app
and
they
see
the
bus
is
going
to
get
there
in
five
minutes
and
it
does
get
there
in
five
minutes.
G
That's
just
going
to
increase
confidence
in
the
system
and
also
having
accurate
information
passing
information.
It
reduces
perceived
wait
times
a
little
bit
about
how
we
produce
that
real-time
feed.
We
have
an
algorithm
that
takes
these
factors
into
consideration.
So,
as
I
mentioned,
we
have
the
GPS
information
from
the
bus.
We
know
where
the
bus
is.
We
know
what
the
bus
should
be
doing,
because
we
know
the
schedule
and
then
we
also
know
what
buses,
what
the
bus
was
doing
along
the
Route.
You
know
several
stops
ago.
G
G
And
how
we
sort
of
measure
the
accuracy
of
our
predictions,
because
this
is
tied
into
what
we
consider
to
be
a
success
with
Asheville-
is
looking
at
predictions
at
various
points
in
the
trip
planning
process.
So
we
divide
we
kind
of
measure
that
accuracy
based
on
various
time
buckets.
So
if
you're
looking
at
a
bus,
if
you're
looking
at
your
app,
you
know
transit
app
when
the
bus,
let's
say
the
bus
is
predicted
to
be
at
the
stop
at
at
nine
o'clock
and
at
8
30.
You
look
at
your.
G
You
look
at
transit
app
and
you
want
to
you
know
when
the
bus
is
going
to
be
there
so
30
minute
bucket.
We
say
that
within
this
time
band,
so
you
can
see
like
the
purple
dashed
lines
of
60
seconds
before
nine
o'clock
and
then
six
minutes
after
nine
o'clock.
G
If
the
bus
gets
within
that
within
that
window,
if,
if
it
arrives
at
that
window,
we
would
consider
consider
that
an
accurate
prediction,
so
you
can
see
the
windows
sort
of
narrow
the
closer
you
actually
get
to
needing
to
catch
your
bus,
so
that
threshold
of
error
sort
of
Narrows.
G
The
sooner
you
you
know
the
closer
you
are
to
actually
catching
your
bus,
because,
when
you're
planning
your
trip,
if
the
if
the
bus
is
if
the
bus
time
is
six
minutes
off,
you
know
30
minutes
before
you
need
the
bus
that
probably
doesn't
matter
as
much
as
if
the
buses.
G
G
So
this
is
just
the
what
the
time
buckets
are
and
the
margin
of
error
to
be
considered
an
accurate
prediction
across
these
different
type
buckets
and
how
this
relates
to
Asheville's
predictions
are.
G
G
Asheville's
prediction
accuracy
in
2021,
78.5
of
those
predictions
within
that
time
bucket
were
accurate,
so
the
prediction
said
the
bus
was
going
to
be
there
at
a
certain
time
and
the
bus
actually
showed
up
within
that
time.
You
can
see
the
numbers
for
2021
and
then
2022.
It
did
go
up
a
few
points.
G
So
if
you
kind
of
expand
that
out
to
all
of
the
bus
prediction
of
the
the
Bus
arrival
time,
predictions
that
happened
within
this
time
range,
you
know
that
could
have
thought
could
have
impacted
a
lot
of
trips
so
so
that
many
past
more
pathogens
or
passengers
were
getting
accurate
information.
G
And
then
I
wanted
to
talk
a
little
bit
about
just
service
reliability,
so
on-time
performance
and
I
believe
the
you
can
see
this
this
graph
at
the
bottom
of
this
of
the
screen,
which
is
just
showing
within
a
given
time
period,
the
percentage
of
trips
that
were
on
time
early
or
late,
so
you're
able
to
get
this
reporting
from
swiftly
I
think
this
is
you
get
these
reports?
G
Monthly,
that's
coming
from
a
swiftly
tool
called
On,
Time,
Performance
and
I
just
broke
down
some
numbers
looking
at
on-time
performance
from
this
year
compared
to
2019,
so
the
first
bullet
overall
on
Time
Performance
increased
from
increased
by
about
18.7
percent.
So
in
2019
it
was
62
now
you're
up
to
about
73.6
I,
believe
these
numbers
and
that's
for
the
whole
year,
so
73.6
on
Time
Performance
for
2022.
G
and
then
also
late
arrivals
reduced
so
from
32
in
2019
to
about
16.3
for
this
year.
So
that's
a
big
drop.
They
almost
halved
in
you
know
in
this
since
since
2019,
and
then
I
also
just
wanted
to
point
out
the
early
departures
from
time
points.
Dropping
I
looked
at
before
usage
of
onboard
op
to
the
year
after
onward
app,
so
you
can
see
from
you.
G
They
started
using
onboard
app
in
2020
March
of
2021,
so
I
looked
at
the
year
prior
to
March
2021
and
you
can
see
the
early
departures
dropped
by
about
32
so
14
to
about
10.
For
this
year.
G
Foreign,
so
as
far
as,
what's
next,
with
with
swiftly
and
Asheville
excuse
me,
I
wanted
just
to
talk
a
little
bit
about
a
product
called
service
adjustments
which
is
really
used
for
entering
any
kind
of
service
change.
That's
going
to
come
up
Suddenly,
so
detours,
cancellations,
adding
closing
a
stop
all
of
those
kinds
of
service
disruptions.
You
really
want
to
communicate
that
out
to
passengers
and
our
service
adjustments
product.
This
is
a
screenshot
of
the
swiftly
dashboard
and
you
can
see
the
red
line
is
is
like.
G
Let's
say
you
were
closing
those
stops
because
of
a
detour
and
then
the
Blue
Line
would
be
the
New
Path.
This
is
not
Asheville
systems,
it's
just
an
example,
but
all
of
those
closed
stops
because
of
a
detour
are
going
to
flow.
That
information
is
going
to
flow
to
the
various
places
where
our
data
goes.
So
if
a
customer
is
looking
at
transit
app,
they
will
know
that
those
stops
are
now
closed
because
we
you've
entered
them
as
as
being
closed
through
service
adjustments.
G
This
also
improves
the
accuracy
of
the
predictions,
because
our
algorithm
will
now
know
that
the
bus
is
not
serving
those
stops.
The
bus
is
on
a
detour
The
Detour.
We
know
the
length
of
the
detour
so
we're
able
to
kind
of
recalculate
where
the
bus
where
the
bus
is
going
to
be
when
so
being
able
to
communicate
those
changes
to
passengers
is,
is
really
critical
for
for
providing
you
know
good
service
and
also
this
all
of
this
information
is
logged
internally.
So
all
internal
staff
can
see
where
there's
a
detour.
G
You
know
which
stops
are
closed.
Those
kinds
of
service
changes-
and
this
is
just
an
example
of
what
it
looks
like
in
transit
app.
So
you
can
see
the
on
the
the
screen
on
the
left
the
crossed
out
arrival
times.
That
means
that
the
you
know,
transit
app
now
knows
because
we've
made
the
changes
and
swiftly
that
those
those
buses
are
not
coming
in
10
minutes
and
13
minutes.
G
So
those
crossed
out
trips
mean
mean
that
the
the
service
was
canceled.
G
So
just
this
is
just
another
example
of
what
it
looks
like
in
swiftly,
so
you
can
draw
a
detour
shape
and
then
on.
The
right
here
is
what
we
call
our
action
log.
So
this
is
just
going
to
be
a
record
of
all
of
the
all
of
the
service
changes,
so
whether
a
trip
was
canceled
whether
there
was
a
detour
whether
a
stop
was
closed.
It's
all
tracked
in
the
action
log,
so
customer
service
will
have
insight
into
you
know
what
what
the
current
service
is.
G
Another
product
is
this
is
so
writer
alerts.
Is
the
actual
customer
facing
text
that
that
passengers
will
see
if,
if
there's
a
service
change
like
a
stop
closer
or
a
detour,
it's
what
they
will
read
in
transit
apps.
G
So
it's
kind
of
hard
to
see
here,
but
it
usually
shows
up
as
this
like
triangle,
with
an
exclamation
point
and
then,
if
you're
in
transit,
app
just
tap
on
that,
and
it
will
explain
what
the
service
changes-
and
this
is
the
you
would
enter
this
information
very
swiftly
and
then
swiftly
will
automatically
update,
transit,
app
or
any
other
passenger
facing
app
that
we're
integrated
with
foreign.
G
H
Sure
either
way
yeah
I
can
take
it
and
you
can
add
any
maybe
details
or
context.
H
So
we
just
wanted
to
communicate
to
you
all
some
of
our
main
partnership
goals
with
swiftly
moving
forward,
because
I
think
a
lot
of
these
goals
might
seem
a
little
bit
in
the
weeds,
but
really
they
probably
align
with
a
lot
of
the
goals
that
I
hear
communicated
from
you
all
in
terms
of
providing
good
customer
service
and
making
sure
that
we're
just
continually
improving
the
actual
Baseline
service
of
our
system.
H
So
just
move
through
this
a
little
bit.
One
of
the
the
things
that
we
want
to
do
is
to
identify
or
fix
any
issues
with
on-board
app
on
Interline
routes,
which
is
the
routes
where
you
know
it
might
start
as
the
N3.
But
then,
when
it
comes
back
to
the
transit
center,
it
turns
into
the
W
it
turns
into
the
W6
route.
For
example,
we've
heard
from
drivers
and
have
experience
on
the
back
talking
that
sometimes
the
switch
is
not
happening
on
the
onboard
app
which
can
be
confusing
for
drivers.
H
It
can
create
inaccurate
information
for
writers
and
on
on
the
back
end.
So
that's
something
that
we're
looking
into
and
trying
to
make
sure
that
we're
we're
making
that
as
easy
and
correct
as
possible.
H
H
Again,
just
the
more
that
we
can
work
on
making
sure
that
things
are
accurate
on
the
onboard
app
that
you
know
we're
having
good
GPS
service
connectivity,
we
know
where
the
bus
actually
is.
That
will
continue
to
create
more
accurate
arrival
times
for.
A
H
And
increase
service,
we
also
want
to
look
into
reducing
early
departures
for
the
last
trip
of
the
service
period.
This
is
something
that
we
haven't
really
looked
into
in
the
last
couple
of
years,
but
with
service
with
swiftly's
capabilities,
it'll
be
pretty.
They
provide
a
good
platform
to
be
able
to
look
into
these
last
trips
of
a
route
of
the
day.
We
know
that
sometimes
Rider
drivers
will
assume
that
nobody's
on
their
route
or
they're.
H
You
know
they're
tired,
they're
wanting
to
get
home,
so
maybe
they're
leaving
early,
and
while
we
sympathize
with
that,
we
also
want
to
make
sure
that
we're
still
following
the
the
scheduled
service.
So
that's
an
analysis
that
we
plan
to
do
in
the
future.
H
We
also
want
to
create
a
second
GPS
source
for
the
bus
to
improve
our
our
accuracy
and
our
arrival
time
and
just
to
have
a
backup
in
case
our
current
GPS
feed
fails
for
any
reason,
as
summer
mentioned,
we're
getting
that
GPS
feed
through
the
onboard
app
or
more
accurately
through
the
tablets
that
the
onboard
app
is
on
and
we're
going
to
continue
using
that.
But
we
want
to
create
a
Second
Source,
and
so
we
use
a
security
camera
system
called
lytics.
H
Licks
I,
don't
actually
know
how
it's
pronounced,
but
we
use
them
and
they
actually
have
GPS
feed
like
location
built
with
within
their
system,
so
we're
going
to
make
sure
that
they
are
synced
up
with
our
swiftly
platform
so
that
we
just
have
another
another
fee
to
pull
from.
H
We
want
to
make
sure
that
we're
doing
continually
continual
strap
staff
training
so
that
we
can
better
utilize
the
swiftly
platform
and
all
the
tools
that
they
offer
both
on
the
city
planning
side
and
also
from
the
Arts
staff
on
the
customer
service
they're,
providing
the
maintenance
team
looking
up
when
they're
needing
to
pull
a
bus
from
a
route,
because
it's
having
issues
and
swiftly
has
been
great
at
providing
those
trainings
and
working
with
us
to
make
sure
we
know
what
we're
doing
out
there.
H
So
then,
the
final
goal,
and
probably
the
main
driver
of
the
other
of
all
the
other
goals,
is
just
to
maintain
our
current
on-time
performance
of
72
percent
system-wide,
but
also
really
strive
to
continually
make
improvements
to
our
system
into
our
schedule
so
that
we
can
have
even
better
service
for
for
Riders
our
goal.
This
is
not
super
concrete,
but
I
think
aspirationally
around
80
to
85
percent.
We
would
be
really
happy
if
we
were
able
to
to
get
to
that
point.
H
G
Great,
the
I
think
the
only
thing
I
would
add
to
the
on
the
point
about
the
inaccurate
arrival
prediction
arrival
predictions
and
then
the
the
customer
complaints
that
are,
that
kind
of
thought,
very,
very
understandable
and
I'm
sure
you
know
when
you
on
the
customer
side
are
expecting
of
us
to
be
there
and
then
it
shows
up
earlier
than
than
the
app
said
it
was
going
to
be
there
and
you
missed
the
bus
because
it
was
early
like
that's
a
very
understandable
frustrating
customer
complaint.
G
But
I
was
just
going
to
say
that
the
you
know
we're
on
the
swiftly
side,
like
the
more
we
can
work
with
you
to
identify
when
those
those
predictions
are
wrong
or
when
the
sign
is
displaying
something.
That's
not
right,
as
which
we
learned
when
we
were
on
site,
which
was
so
helpful.
G
The
more
we
can
kind
of
tweak
the
the
back
end
to
you
know
have
their
predictions
be
as
as
accurate
as
possible,
but
also
on
the
operation
side,
once
you're
able
to
enter
into
swiftly
when
Services
change.
So
if
there's
a
detour,
if
a
stop
is
closed,
that'll
just
make
the
predictions
that
much
better
and
that'll
flow
to
to
passengers.
So
they
are
getting
not
just
that.
They
know.
G
H
Can
add
on
that
note?
Some
of
you
all
have
in
the
past
like
sent
us
examples
of
hey
I
just
tried
to
get
I
missed
my
bus
because
it
said
it
was
coming
in
five
minutes,
but
it
actually
came
in
too
and
you've
sent
us
that
information.
H
This
is
like
an
open
invitation
to
send
us
all
of
those
things
and
like
to
not
you
probably
don't,
but
hopefully
don't
feel
bad
about
it
at
all.
It
actually
helps
us
to
continually
improve
this
and
figure
out.
What's
going
on,
sometimes
there's.
You
know
certain
circumstances
that
are
outside
of
the
algorithms
control
or
anything,
but
sending
that
information
to
us
is
very
helpful.
G
Yes,
especially,
and
time
stamp
it
so
we
know
like
if
you
have
a
screenshot
of
I
know,
you
can't
do
that
after
the
situation
has
already
happened,
you
can't
go
back
and
take
a
screenshot,
but
the
more
you're
able
to
I
don't
know
if
these
these
these
complaints.
G
F
C
F
Know
I
know:
Colin
has
his
hand
up,
but
I
also
want
to
want.
To
add
that
you
know,
one
of
our
goals
is
to
just
provide
quick,
consistent
information
out
to
to
our
Riders
into
the
general
public,
and
this
is
just
another
tool
in
some
of
these
adjustments
that
we
aren't
being
able
to
use
right
that
we
don't
we
aren't
using
right
now,
but
we
will
will
allow
us
to
get
the
word
out
quicker.
Currently,
there's
like
a
multi-step
process
to
get
service
alerts.
F
F
B
D
E
All
right
so
got
a
couple
questions
with
regards
to
the
operation
it,
and
the
first
was
is
more
in
general,
with
the
the
interaction
with
the
transit
app.
E
That
will
basically
tell
me
I've
missed
the
bus
when
in
fact,
I
have
it
and
when
looking
at
the
transit
app,
it
sometimes
shows
the
bus
and
sometimes
doesn't
show
the
bus
like
the
bus
disappears
off
the
screen,
and
you
know
I'll
get
a
notification
from
the
app
that
says
you
better
hurry,
you're
you're
about
to
miss
the
bus
and
I'm
gonna.
Look
at
my
watch
and
I'm
like
no
I'm
right
on
time
and
then
I
get
there,
and
it
says
you
missed
the
bus
and
I'm
like
no
I'm
right
on
time
and
sure
enough.
E
The
bus
comes
so
for
whatever
reason
there's
it.
The
bus
is
losing
its
call,
and
so
I
noticed
this
in
the
afternoon
when
I'm
trying
to
go
home
quite
often
and
and
then
early
in
the
morning,
if
I'm,
trying
to
catch
the
very
first
buff
of
the
day,
and
my
thought
in
the
morning
is
I
guess
at
the
very
limits
of
N1,
so
I
often
find
that
the
bus
the
same
thing
it
it's
like
the
bus
doesn't
show
up
until
it
also
just
magically
really
appears
in
person
and
in.
E
E
E
How
much
does
that
put
pressure
on
them
to
constantly
stay
on
time,
and
is
it
pushing
them
to
maybe
go
a
little
faster
because
I
notice
in
the
afternoon
there
are
some
drivers
that
seem
to
be
in
a
bit
of
a
hurry
all
the
time
and
when
the
bus
goes
around
a
Kirby
section
of
Road
and
they're
in
a
hurry,
people
get
tossed
around
quite
a
bit,
even
though
that
may
be
a
perfectly
fine
speed
in
your
personal
car.
E
It's
not
a
good
speed
on
the
bus
and
I'm
wondering
how
much
it's
their
feel
pressured
to
be.
You
know.
Oh
my
gosh
I'm
30
seconds
late,
I'm
gonna
get
penalized
because
I'm
running
30
seconds
late
or
you
know,
if
there's
some
influence
in
pushing
them
to
go
faster
than
they
really
should
be
going
it
I
mean
it
could
just
be
the
driver
just
likes
going
fast,
which
I
think
is
a
problem,
but
just
want
to
make
sure
there's
not
some
sort
of
out
influence.
H
Yeah
thanks
con
I
can
maybe
speak
to
the
second
and
third
point
and
then
maybe
summer,
if
you
can
I,
don't
know
if
you
have
any
thoughts
on
the
transit,
app
inaccuracies,
yeah.
G
I
can
try
to
handle
that
one
I
can
also
Halo
when
you're
when
you're
when
you're
finished
it
just
make
a
point
about
I,
don't
have
a
visual
of
what
it
looks
like
as
far
as
the
on-time
performance.
This
is
just
showing
holding
at
time
points,
but
but
I
can
go
ahead.
Haley.
H
Okay,
so
I
guess
for
for
your
understanding
we
don't
currently
have,
or
we
don't
pay
for
the
capability
to
look
at
individual
driver
on
time
performance.
So
that
means
that
no
we've
we
one
don't
take
the
approach
of
like
penalization.
We
just
don't
agree
with
that.
We
don't
think
it's
as
effective
as
incentives.
So
to
that
point
of
like,
are
they
driving
very
quickly
because
you
know
they're
worried
about
getting
in
trouble?
H
That's
that's
not
something
that's
happening
in
terms
of
like
them
getting
in
trouble
or
anything
like
that
on
the
other
side
of
things
for
incentives,
since
we
can't
see
individual
driver
performance,
unless
we
like
really
get
down
and
look
in
the
in
the
weeds,
we
can
like
figure
that
out
based
on
you
know
who
was
driving
that
day
from
what
route.
H
What
times,
but
in
general,
we
just
look
at
the
system
as
a
whole
and
how
it's
performing
and
when
they
are
performing
over
a
certain
threshold,
drivers
I
believe,
are
receiving
incentives
which
I
think
come
in
the
form.
Push
on.
You
can
speak
to
this
if
you're
on
I
think
it's
like
a
five
dollar
gift
card,
and
this
is
something
that
we
have
brought
up
again
recently
within
staff
to
think.
H
D
A
D
It's
if
so,
if
they
make
the
on-time
performance
anything
above
the
72
percent,
we
split
the
the
bonus
with
art
to
be
Dev
and
the
drivers,
so
it
just
depends
on
what
it
is
or
how
how
much
over
the
72
percent.
B
Okay,
I
was
Sandy
I'll
get
to
you
in
a
minute.
I
was
in
the
queue
before
you
all.
Get
you
in
a
minute.
Haley
I
just
want
to
ask
the
question
the
are
we
adding
another
app
to
what
we
already
have
I?
Have
that
little
squiggly
line
looks
like
a
yes,
you
know
catching
a
bus.
B
The
beginning
of
the
tutorial
I
saw
something
like
a
tear
drop
to
Rebecca,
swiftly,
teardrop
or
whatever.
H
Yeah,
so
writers
don't
need
to
add
that
to
their
phone.
H
H
So
there
is
an
app
that
already
exists
and
has
existed
for
a
few
years
now
called
move
it
move.
It
is
another
alternative
to
transit
app,
because
transit
app
recently
started
charging
their
writers
for
like
additional
features.
That
once
were
that
used
to
be
free
and
so
move.
It
is
just
something
that
we
kind
of
put
out
there.
So
writers
know
that
it's
another
another
option.
B
H
B
And
then
the
other
thing
when
people
be
talking
about
the
buses
late
and
it's
because
of
the
driver.
Well,
it's
not
that
way.
All
the
time
we
when
you're
riding
the
bus,
you
got
customers
if
you
run
into
five
customers
that
you're
picking
up
and
they're
digging
in
their
pocket
for
change.
When
you
get
there
and
you
got
two
other
people
in
line,
they
they're
trying
to
dig
out
they
change
and
then
every
next
five
ten
stops
and
everybody
digging
for
their
change.
B
It's
not
the
driver's
fault
that
the
bus
is
late
and
then
you
also
have
traffic
problems,
and
then
you
got
the
people
on
on
the
bus.
You
know
they
cutting
up.
The
driver
has
to
take
his
attention
sort
of
bust
down
to
get
their
attention,
so
he
can
keep
on
driving.
You
know,
but
it's
not
always
the
driver's
fault.
You
know
driving
the
bus
right
and
you're
going
to
get
that
out.
There.
H
C
I'm
so
happy
about
this
conversation
today
experienced
just
the
other
day.
C
A
driver,
speeding,
like
a
bat
out
of
hell
down,
Livingston
Street,
coming
off
of
Victoria
I
was
at
the
bus,
stop
right
there,
where
you
can
look
at
the
hospital,
and
he
took
that
curve
to
make
a
left
on
Livingston
about
me
to
begin
with.
C
C
It's
just
a
way
to
do
it
that
way,
I'd
like
somebody
to
give
some
information
to
some
of
the
drivers
that
are
doing
that
that
you
bring
up
the
incentive
part-
and
someone
told
me
that
a
couple
of
years
ago
and
I
didn't
believe
it.
But
now
I
know
it's
true
so
with
that
it's
great
to
give
that
to
drivers,
but
they
may
be
speeding
like
that.
C
She'd
get
an
incentive
for
much
that
it
is
for
what
amount
of
time
to
get
Beyond
on
Time
Performance,
that's
great
and
everything,
but
how
are
they
getting
that
done
because
I
was
upset
the
other
day?
I
was
scared
because
he
kept
barefling
down
Livingston.
C
All
right
and
I
asked
him
three
different
times.
If
he
would
please
slow
down-
and
he
did
not
and
I
have
written
a
complaint
for
him
and
I
will
share
that
with
everyone.
And
that's
all
I
have
to
say
about
that
foreign.
D
If
you
don't
mind,
just
shoot
me
an
email
so
that
I
can
take
care
of
that
I'm
able
to
be
able
to
view
the
speed
from
the
buses
as
well
from
video.
B
A
C
B
Okay,
I
have
a
question
for
LaShawn:
don't
we
still
have
Smart
drive
on
the
buses.
B
But
it
still
serves
the
same
purpose.
Yes,
and
the
other
thing
is
this:
if
you're
on
the
bus
well,
if
I'm
on
the
bus,
whenever.
A
B
Have
a
problem,
I've
got
a
number
I
can
call,
and
you
know
I'm
on
transit.
You
can
let
the
dispatch
you
know
or
you
can
let
the
staff
know
you
don't
have
to
go
through
all
those
changes.
As
far
as
you
know
just
report,
it.
F
I
wanted
to
I
wanted
to
thank
summer.
I
know
summer
is
on
on
her.
Kids
are
about
ready
to
probably
come
through
the
door.
Does
anybody
have
any
additional
questions
from
summer?
I
really
appreciate
some
of
these
stats.
We
can
talk
about
our
on-time
performance,
but
we
have
been
making
improvements.
The
input
from
this
session
has
been
great
and
we
can
continue
the
discussion.
I
just
want
to
know
and
thank
summer
for
being
here
and
also
ask
if
anybody
has
any
additional
questions
of
Summer
foreign.
G
Just
a
quick
note:
Colin,
your
I
think
it
was
Colin's
point
about
drivers,
Maybe
feeling
like
they
have
to
feeling
pressure
if
they
are
running
late,
very
valid
and
I
I
said
I,
don't
have
the
the
visual
here,
but
what
it
looks
like
an
envelope
app
and
LaShawn.
You
would
know
this
better,
but
when
they
are
running
late
it
this
circle
shows
up
as
gray.
So
it's
not
supposed
to
draw
attention
to
it.
We
don't.
If
drivers
are
running
late,
you
know,
there's
not
much.
You
can
there's
not
much.
G
They
can
do
when
they're
running
early.
It
will
show
as
as
pink.
So.
The
idea
is,
if
you
are
approaching
a
Time
point
and
you
see
you're
running
early
to
maybe
hold
at
that
time
point
so
to
prevent
those
early
about.
You
know
those
early
departures
so
that
that
customers
aren't
missing
the
bus
when
they
may
be
getting
to
the
bus.
Stop
right
on
time.
The
Bus
shows
up
early
so
to
encourage
drivers
to
to
hold
at
those
time
points.
G
But
as
far
as
the
the
late,
if
they're
running
late,
we
don't
expect
swiftly
doesn't
expect
drivers
to
have
to
speed.
We
cannot
do
anything
if
you're
running
late,
really
so,
just
as
far
as
how
it
shows
up
in
the
in
the
onboard
app
it
just
shows
up
as
gray.
So
it's
not
meant
to
be
distracting.
It's
not
really
meant
to
to
draw
operator.
You
know
attention
to
that
issue.
G
So
I
just
wanted
to
point
that
out
about
how
it
looks
very,
very
valid
thing
to
bring
up,
though
Colin
ends
as
far
as
the
transit
app
I.
It's
it's
very
it's
without
knowing
exactly
what's
going
on
with
that
bus,
where
it
looks
like
it's
falling
off
the
map
or
it's
dropping
off
the
map
that
could
be
an
issue
or
where
the
GP,
where
there's
just
a
loss
of
GPS.
G
But
again,
if
you
do,
if
you
are
encountering
these
issues,
please
pass
on
as
much
information
as
you
can
swiftly
has
a
partnership
with
transit
app.
So
we
have
a
pretty
easy
way
to
to
contact
them
and
to
pass
on
you
know,
feedback
and
issues.
So
that
would
be
a
great
help
too
to
us
and
and
I
think
we
just
make
the
you
know
the
the
communication
to
to
passengers
that
much
better
if
we're
able
to
figure
out.
What's
going
on
so
I
really
appreciate
Amber.
G
Thank
you
for
the
introduction
and
yes,
please
feel
free
to
pass
on
any
questions.
I
can
I
can
try
to
address
them
later,
but
I
hope
everyone
has
a
great
night
foreign.
B
Okay,
Sandy
was
in
the
queue.
C
Hello
again,
Harvey
I
do
report
things
when
they
happen
on
the
bus.
When
I
tell
someone,
it
doesn't
necessarily
make
the
route
that
it
should.
C
B
Thank
you.
Are
there
any
more
questions
about
the
swiftly
it
yeah
I
have
one
more,
but
is
it
swiftly
is
an
app.
A
H
Meaning
it's
like
a
planning.
It's
like
a
planning
tool
that
staff
is
using,
there's
not
an
app
for
people
to
download,
but
there
is
a
web
browser
which
is
public
facing
and
it
allows
people
to
look
at
the
live
information
of
where
the
buses
are
and
kind
of
use
as
a
trip
planning
tool.
But
that's
not
an
app
that
you
can
download
on
your
mobile
phone
or
anything.
H
F
B
If
there
are
not
any
more
questions,
we'll
move
on
to
the
next
item
on
the
agenda
and
committee
membership
and
terms
amber.
F
This
has
the
current
member,
their
email
and
their
term,
and
the
participation
in
the
past
12
months
I
think
it
has
all
the
members
on
here.
It's
Brandon,
there's
Harvey,
and
this
was
discussed
at
our
last
meeting
and
I
just
wanted
to
give
this
information.
This
terms
and
membership
will
note
that
some
haven't
been
on
board
for
a
full
year,
so
their
participation
is
based
on
the
number
of
meetings
they've
attended
since
the
term
started.
F
F
So
you
all
had
the
information
in
front
of
you,
the
the
terms
there
is
an
orientation
packet
that
I
do
not
I
believe
there's
been
some
inconsistency
in
terms
of
when
that
has
been
distributed
during
covid,
so
we
will
do
a
better
job
of
onboarding
and
educating
our
committee
members
and
we'll
work
with
the
chair
to
provide
current
and
new
members,
education
and
information,
but
in
terms
of
participation,
the
attendance
policy
is
the
failure
of
any
Committee
Member
to
attend
75
percent
or
more
of
the
meetings
of
the
committee
held
during
a
12-month
period,
unless
excused
maybe
grounds
for
removal
removal
is
members
of
the
committee
may
be
removed
at
the
discussion
of
the
multimodal
transportation
committee
and
the
term
of
office
is
appointed
for
three-year
terms
or
until
the
member's
successor
is
duly
appointed
and
qualified
vacancies
occurring
shall
be
filled
by
the
multimodal
committee
for
the
unexpired
term.
F
Members
may
serve
up
to
two
consecutive
full
terms:
foreign
we
currently
do
have
one
member.
That
term
has
expired.
F
F
C
B
Do
you
want
to
extend
your
membership
for
another
three
years.
B
A
B
A
second
that
Brandon
seconds
it
we'll
have
a
vote.
B
B
B
B
If
there's
nothing
else
from
staff
on
the
committee
membership
and
terms
we'll
go
on
to
Old
business
Auction
Service
updates,
we
won
the
update
on
that
full
service
restored
on
we1,
effective
November.
The
1st
2022.
B
F
We
are
excited
to
have
the
service
back
up
and
the
frequency
we
want
to
thank
Barry
lashon
and
their
team
for
being
able
to
get
that
up
for
the
holidays,
so,
hopefully
you're
you're,
seeing
the
benefits
of
that
that
service
frequency
again.
F
B
F
Or
if
you'd
like,
and
give
a
status
of
the
sign
and
some
of
the
efforts
and
what.
H
We're
doing
with
Carmen's
group
yeah
sure,
so
one
of
the
main
things
that
Carmen's
group
brought
up
better
buses
together
brought
up
was
the
digital
signage
at
the
transit
center,
which
we
were
very
well
aware
of
that
issue
and
had
been
working
on
getting
it
resolved
for
months,
and
we
can
say
that
it
is
now
fully
resolved
as
as
far
as
today,
we
think
that
all
it's
all
been
resolved.
If
any
issues
do
come
up,
please
reach
out
to
us,
but
I
should
be
taken
care
of
now.
H
Another
thing
that
better
buses
together
brought
up
was
another
issue
that
we
were
also
actively
working
on,
which
was
some
of
the
the
head
signs
within
the
bus,
not
showing
accurate
information,
not
showing
accurate
or
not
showing
information
at
all
when
so,
for
example,
not
announcing
what
the
next
stop
would
be
not
announcing
that
through
audio
or
or
not
showing
it
on
the
sign.
H
That's
something
that
we
have
been
aware
of,
that
some
of
the
buses
are
not
showing
that
information,
so
something
that
we
are
doing
and
that
we
have
invited
them
to
do
with
us
is
going
for
rides
on
every
single
bus
and
just
making
a
note
of
some
of
the
conditions
of
that
bus,
including
whether
or
not
the
head
size
and
the
auto
audio
announcements
are
working
and
we've
also
re-emphasized
the
policy
to
drivers
that
if
the
audio
announcement
is
not
working,
that
they
should
be
announcing.
Those.
H
B
H
We
have
the
pamphlets
and
the
maps
available
at
the
transit
station
itself,
but
from
our
experience
in
the
past,
the
result
of
having
those
on
every
bus
was
just
that
the
buses
would
get
littered
with
people
leaving
mats
Maps
everywhere
and
it
didn't
seem
like
the
most
effective
way
for
that
information
to
be
shared
foreign.
B
And
Westbound
side
have
you
given
any
thought
to
the
making
them
because
it'll
be
the
signs
for
the
eastbound,
the
westbound,
bigger.
H
At
the
transit
station
we
did
look
at
it.
I
would
say
that's
as
far
as
we
got
with
that
I
don't
know
what
more
we
could
do
in
making
that
space.
B
Okay,
are
there
any
other
questions
concerning
the
signage.
F
We
are
working
with
LaShawn
and
Barry's
team
just
to
make
sure
that
we
continually
monitor
those
signs.
There
were
issues
that
we
had
to
like
restart
a
breaker,
so
there's
there's
some
items
that
we've
worked
collaboratively
on
and
what
Sean
is
working
and
very
on
a
list
also
with
ad
signs
and
we're
going
to
be
meeting
with
the
manufacturer
and
the
the
support
vendor
for
the
head.
F
Signs
to
you
know
get
get
kind
of
some
follow-up
tasks
that
need
to
be
done
in
terms
of
addressing
and
fixing
the
head
sign
issue
and
the
audio.
B
Once
again,
I
asked
all
my
committee
members
to
ride
the
bus.
Talk
to
the
drivers,
try
to
talk
to
some
of
the
passengers
and
get
a
better
experience
out
of
your
ride
whenever
you
do
ride
the
bus
and
now,
if
anyone
has
any
comments
for
the
transit
member
updates.
C
There
was
a
guy
that
got
on
at
Western
rescue
the
other
day
and
he's
kind
of
out
of
sorts
and
Ian
was
really
sweet
and
calmed
him
down
and
felt
it
he's
white
and
he
did
a
super
special
job
with
his
heart.
So
I
do
appreciate
that
brilliant.
C
B
D
B
The
dirty
work
at
Transit,
her
name
is
Piggy
and
she
was
the
most
nice
person
I
ever
met.
She
she
does
the
because
the
bathroom
on
the
men's
side
was
closed
and
she
was
ushering
all
the
other
people
that
habby's
bathroom
men
and
women
into
the
ladies
bathroom.
You
know
as
much
as
she
could
two
at
a
time.
Women
wanted
a
time
if
it
was
a
man
and
she
got
them
in
and
out
of
the
Stalls,
that's
necessary
and
I.
Actually
I
said
what
was
wrong
with
the
men's
bathroom.
B
A
B
That
disgusting,
but
she
was
waiting
on
some
help
but
see
I
got
on.
She
got
me
in
the
bathroom
as
well,
and
I
took
the
W5
out
now
when
I
came
back
in
both
the
bathrooms,
they
were
open
and
she
wasn't
in
there,
but
she
was
picking
she
was
like
the
sweetest
lady
I
ever
met.
She
she
even
took
a
little
plastic
gloves
off,
because
I
was
talking
to
her,
so
she
could
shake
my
hand.
B
She
was
just
so
nice
to
me,
she's
so
glad
to
meet
me
and
I
appreciated
her,
and
also
I'd
like
to
give
a
shout
out
to
D
and
I'd
like
to
give
a
shout
out
to
Charlene
those
drivers.
They
are
all
excellence
and
you
can
always
find
something
good
in
a
writer's
experience.
All
you
have
to
do
is
ride
the
bus
and
be
willing
to
open
your
mouth
in
a
nice
way.
E
Yeah
I'll
I'll
give
a
shout
out
to
don't
know
what
the
bus
driver's
name
is.
I'd,
never
noticed
that
they
have
name
tags
on
so
I,
don't
know
their
names,
but
this
is
the
driver
who
does
in
one
at
I,
guess
the
7
A.M
to
8
AM
route,
but
there's
been
a
a
young
lady.
E
That's
been
riding
the
bus
a
couple
times
in
the
morning
and
she's
I'm,
assuming
she's
a
recent
immigrant
from
some
Eastern
European
country,
because
she
has
a
very
strong
accent
and
she
arrived
with
her
bike
and
he
actually
stopped
got
off
helped
her
get
her
bike
onto
the
bike
rack
and
then,
when
we
got
to
her
stop
he
he
went
off
and
got
her
bike
off
the
bike
rack
and
it
was
very,
very
helpful
in
getting
her
on
and
off
the
bus
and
on
her
way.
So
sorry.
D
D
E
D
F
Attached
to
the
memo
or
attached
to
the
agenda,
you'll
see
the
memo
it
hopefully
you've
reviewed
it
all.
In
terms
of
we're
working
on
the
new
24
budget,
our
procurement
status,
the
four
vehicles
in
Florida,
are
in
the
process
of
being
inspected
and
we're
waiting
for
results
from
that
inspection.
I
think
there
may
be
some
issues
that
they
have
to
go
back
and
do
some
some
finish:
work
I'm
waiting
for
the
inspector
to
give
us
some
information,
the
rest
of
the
vehicles,
the
gilligs
are
still
on
projected
production.
F
We
have
our
upcoming
annual
Transit
grant
program
call
for
projects
from
the
mpo.
We
will
be
working
on
our
annual
application,
that
is,
for
funding
for
170,
as
well
as
for
our
city,
Paratransit
Services.
It's
annual
funding
that
that
we
utilize
each
year
from
the
mpo
based
on
this
call
of
5310
and
5307
jark,
a
couple
more
items
we
put
out
on
the
public
information
portal
that
we
are
moving
a
stop
on
W1
for
safety
and
access.
There
were
no
issues,
so
we
will
be
proceeding
with
moving
that
stop.
F
B
Okay,
amber
I
know
those
batteries
are
high.
F
B
How
much
are
those
batteries
a
piece
I
think
I
wrote
that
80
000
yeah
8
000,
or
something
like
that
or
better?
That's.
H
B
Okay,
that
was
about
it
for
me
on
that.
What's
the
transit
for
our
technology
project
update.
F
Those
that's
the
the
fair
implementation
study
for
it's
giving
us
alternatives
for
fair
collection
from
there'll,
be
multiple.
There's
multiple
Alternatives
right
now
we're
looking
at
costs,
as
well
as
peer
agencies
that
are
using
some
of
the
Technologies.
F
The
IBI
group
is
going
to
be
presenting
those
in
the
next
week
or
two
and
then
we'll
be
reaching
out
to
peers
to
see
you
know.
What's
practical,
you
know
what
are
some
of
the
identified
Alternatives
that
might
possibly
work
budgetary
for
Asheville,
but
that
we
will
be
bringing
to
the
committee
I
would
say
in
the
next
month
or
two
probably
when
they,
when
they
get
those
kind
of
solidified
on
which
would
be
the
ideal
alternatives.