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A
B
A
D
Good
afternoon
and
thank
you
for
being
here-
I
am
Deborah
Campbell
and
I
serve
as
the
city
manager
for
the
city
of
Asheville.
I
want
to
provide
a
brief
update
on
our
water
recovery
situation,
but
before
I
begin,
I
also
want
to
acknowledge
other
staff
that
are
here
that
may
be
invited
up
to
speak
if
necessary.
D
D
We
want
to
assure
you
that
we
are
continuing
to
work
as
hard
and
as
fast
as
possible
to
restore
service
to
people
and
businesses
on
the
west
side.
So
here's
the
update
from
our
Water
Resources
Department.
We
continue
to
address
the
remaining
outages
in
the
western
service
area
overnight.
There
was
a
significant
increase
in
water
volume
in
the
western
service
area,
water
tanks,
the
last
large
Star
Storage
tank,
is
now
filling.
D
These
tanks
are
now
at
a
level
that
will
begin
to
normalize
pressure
for
the
Western
Buncombe
service
area.
Additional
areas
continue
to
be
restored
to
Water
Service.
The
following
areas
are
currently
in
the
process
of
being
restored
or
should
come
online,
as
pressure
returns
to
the
system,
charlatan
Erwin
High,
School
area,
Mount,
Carmel,
Monte,
Vista,
Road
and
surrounding
areas
Dogwood,
Road
and
surrounding
areas.
D
D
If
you
are
in
the
Western
service
area,
please
continue
to
boil
water
for
consumption
until
you
receive
an
AVL
alert,
notifying
you
that
you're
no
longer
under
an
advisory
and
I
asked
my
staff,
you
can
take
a
shower,
but
please
please,
don't
consume
the
water
for
those
still
without
water
delivery
efforts
continue.
If
you
need
water
for
drinking
and
hygiene
purposes,
please
call
Water
customer
service
at.
D
Buncombe
County
has
drinking
water
and
non-potable
water
available
for
pickup
at
Inca
Candler
fire
station
number,
two
off
of
I-40
exit
37
on
Smokey
Park
Highway
and
West
Buncombe
fire
station
number,
one
from
eight
until
five
until
further
notice
in
closing
I
want
to
apologize
for
communicating
a
service
restoration
timeline
that
we
were
not
able
to
achieve.
We
thought
we
would
have
service
restored
by
last
Friday,
and
although
we
made
a
lot
of
progress,
we
were
unable
to
bring
back
service
to
all
parts
of
our
community.
D
We
wish
we
could
be
more
precise
and
we'll
be
working
to
enhance
our
real-time
information
moving
forward.
While
we
acknowledge
that
there
is
room
for
improvement.
I
also
want
to
note
that
I
have
full
confidence
in
the
abilities
of
our
current
water
department
staff
to
effectively
address
this
situation.
E
Good
evening,
I
am
joined
here
this
evening
with
our
vice
mayor,
sander,
Kilgore
and
also
council
members,
Shanika,
Smith
and
Antoinette
Mosley.
Not
all
council
members
were
able
to
be
here
tonight,
but
the
ones
that
are
here
are
standing
up
here
with
me.
So
first
I
want
to
begin
by
apologizing
to
everyone
who
has
experienced
an
outage
during
this
Water.
Crisis
I
also
want
to
apologize
to
those
folks
who
are
still
experiencing
an
outage.
E
We,
as,
as
the
managers
mentioned,
we
are
finalizing
and
completing
water
restoration
to
all
customers,
but
there
are
a
few
folks
that
are
still
without
water,
so
we
want
to
sincerely
apologize
to
them.
Some
of
them
happen
to
be
my
husband's
students
at
Inca
high
school.
He
and
I
talked
just
before
this
press
conference,
and
he
told
me
he
had
a
few
students
that
reported
on
not
having
water
so
again
we're
working
around
the
clock
to
restore
Water
Service
to
all
customers.
I
also
want
to
take
an
opportunity
to
thank
the
community.
E
We've
had
a
lot
of
folks
that
opened
their
doors,
help
you
know
offered
showers
to
folks.
We
have
partner
agencies
that
have
jumped
into
action
and
there's
and,
of
course,
our
city
staff,
who
have
been
working
around
the
clock
to
restore
service.
Some
of
the
key
agencies
that
have
partnered
with
us
in
this
include
Buncombe
County,
the
North
Carolina
2-1-1
system,
the
YMCA
of
Western
North
Carolina,
the
Buncombe
County
Fire,
Department's
Ingles,
and
the
Metropolitan
sewage
District.
E
E
E
We
also
want
to
thank
all
of
you
who
have
taken
on
conservation
efforts
to
help
your
neighbors.
What
we're
talking
about
here
is
the
time
intensive
process
of
recharging,
a
system,
rebuilding
pressure
in
a
system,
and
what
that
means
is
a
lot
of
people
needed
to
conserve
water,
so
that
water
could
build
back
in
the
system
to
fully
restore
regular
pressure,
regular
water
for
all
customers
in
the
system,
so
with
the
southern
area
now
fully
restored.
E
E
Does
that
mean
we
need
technology
advances
so
that
we
have
more
real-time
information
as
to
how
each
customer
is
affected
and
then
how
to
communicate
with
customers?
As
you
know,
we
work
with
AVL
alerts,
but
what
we've
learned
through
this
process
is
that
the
communication
expectation
have
not
been
met
and
we
need
to
do
a
better
job.
E
The
independent
Review
Committee
will
be
a
multi-disciplinary
committee
and
include
subject
matter
experts
and
impacted
water
customers,
and
so
what
that
means
is
you're
going
to
be
looking
at
a
committee
that
knows
a
lot
about
water
infrastructure
and
water
delivery
services,
sort
of
the
engineering
aspects
of
it,
but
then
also
in
some
folks
representing
impacted
customers,
whether
residential
customers
or
business
customers.
I
personally
am
also
interested
in
seeing
folks
who
can
handle
crisis,
Communications
and
also
crisis
response.
So
you
know
how
do
you
determine
how,
when
and
at
what
point?
E
Are
you
delivering
water
to
folks
or
or
other
crisis
response
efforts
that
might
be
needed
again.
The
council
will
be
meeting
on
January
10th,
so
that'll
be
our
first
opportunity
to
take
action
on
on
that
effort
going
forward
and
because
this
outage,
as
you've
heard,
has
affected
customers
who
don't
reside
in
the
city
limits
who
are
out
in
the
county
but
are
still
Municipal
Water
customers.
It
is.
E
Also,
as
you
may
know,
the
emergency
response
effort
is
a
is
a
county
and
City
collaboration.
So
there
were
overlapping
in
our
efforts
and
it
makes
sense
to
come
together
to
look
at
this
event
and
then
how
to
do
better
going
forward
I'm
going
to
attend
the
County
Commission
meeting
tonight,
because
they
are
meeting
tonight
and
I
know
they
would
like
to
discuss
this
I'll,
be
there
to
talk
with
them
and
answer
any
questions.
E
So
thank
you
again
to
our
community
for
your
patience
and
support,
as
we
work
to
address
this
and
to
conclude
restoring
service
to
everyone
in
our
community
and
then
taking
those
next
steps.
Looking
forward
to
learn
how
to
prevent
this
from
ever
happening
again
and
What
needs
we're
going
to
have
to
to
make
that
happen.
F
E
So
I
think
what
you
heard
earlier,
Miss
Campbell
talking
about
there
are
tanks
out
there
that
had
to
be
filled
in
order
to
create
enough
water
pressure
to
serve
the
community.
This
is
due
to
our
mountainous
terrain.
We
have
to
use
a
series
of
Tanks
throughout
the
city
that
have
to
be
pressurized,
filled
and
then
be
able
to
serve
those
communities
that
has
happened,
and
water
is
moving
now
into
that
system
in
terms
of
an
exact
timeline.
E
I'm
looking
back
there
at
the
water
director,
I,
don't
know
if
you
can
better
put
a
timeline
on
it,
but
I'm
and
I
don't
want
to
Hazard
a
guess
because
they
have
the
latest
and
greatest
information
on
the
restoration
effort.
So
David
Melton
is
here
our
water
director,
and
maybe
you
can
speak
to
the
timeline
in
terms
of
restoration.
G
F
G
This
is
a
much
smaller
area
than
we
were
working
with.
Previously,
it
is
one
pressure,
Zone
I
know,
that's
probably
a
little
too
technical
there,
but
one
area
probably
is
a
better
way
to
put
that,
and
we
know
the
pumps
are
running
and
we
know
the
tanks
are
filled,
so
we've
got
a
better
feel
for
that.
We're
actually
rising
in
the
tank,
a
half
a
foot
to
a
foot
an
hour.
So
that's
that's
where
we're
engaging.
C
G
There
were
multiple
points
we
had
a
lot
of
things
going
on.
At
the
same
time,
while
we
we
said
before,
we
had
to
ask
customers
to
drink
their
faucets,
which
is
perception
right,
drip
one
faucet,
maybe
that
more
fossils
were
dripper.
We
don't
know
we
had
some
breaks
on
our
side.
We
had
private
breaks
on
customers,
private
side,
sprinkler
systems,
other
things
like
that.
So
we
had
a
multitude
of
things
of
happening
at
one
time,
then
in
our
plant,
which
was
in
operation
they're
in
this
process,
went
down
as
well.
G
F
B
F
There's
been
some
speculation
that
obviously
I
know
last
time
on
Saturday
I
mentioned
about
Henderson
vote
not
having
this
image,
who
obviously
Basin
is
in
what,
whether
that
we
did
here
in
the
mountains,
was
there
any
chance
for
the
city
to
draw
water
from
those
lines
or
that
area
out
there
to
help
fill
our
systems
a
little
bit
faster.
We.
G
G
F
G
Else,
but
the
system
is
just
way
too
big
for
that,
just
just
to
give
you
an
example
for
the
Western
portion,
that's
like
nine
and
a
half
million
gallons
I
have
to
be
refilled
takers
usually
carry
around.
This
is
just
a
has
to
spend
around
4
000
pounds
or
four
thousand
gallons,
so
it
would
have
took
multiple
convoys
of
tankers
to
be
able
to
make
that
effective.
But
could
that
happen
that
can
still
be
a
possibility
to
do.
C
I'm
kind
of
curious
how
you
know
that
it
wasn't
an
infrastructure
issue.
One
of
the
questions
I
had
was
how
old
or
is
the
system,
the
piping
system,
the
delivery
system
of
water?
And
how
can
you
be
so
sure
that
they're
it
just
not
at
least
in
one
element
and
system
of
aged
pipes
and
other
system
components,
sure.
G
B
G
G
B
G
B
B
G
Throughout
the
CV,
we've
been
gathering
information,
a
part
of
that,
and-
and
we
mentioned
that
the
committee
that's
being
formed,
which
I
really
think
is
a
positive
thing
to
have
fresh
eyes.
Looking
at
this
and
evaluating
what
we
did
but
internally
for
the
Water
Resources
Department,
specifically,
we
will
be
doing
a
root
cause
analysis
as
well
internally
to
see
and
there's
always
something
to
learn
from
every
instance.
That
happened
right,
whether
it's
just
a
normal
main
break.
We
have,
or
an
incident
like
this
so.
E
G
B
G
We've
already
got
I
think
our
plans
in
place
for
that
we
had
to
get
get
through
this
issue.
First
right
take
advantage
of
some
of
this
warm
weather
that
we're
having,
but
we've
got
plans
for
heat
racing
and
getting
heat
sources
in
so
chemical
lines.
Don't
freeze
sprinkler
systems,
don't
us
things
that
we've
never
faced!
That
supply
has
been
online
since
1999.,
so
those
plans
are
already
in
place
and
we'll
be
implementing
those
post
Haze.
When
we
get
past
getting
water
restored,
which
is
job
one
for
us.
F
G
Absolutely
that's
a
great
question
because
I've
been
in
touch
with
our
partners,
our
neighbors
from
across
the
state,
many
other
Water
Systems
have
faced
the
same
thing.
We
have
one
neighboring
in
the
East
that
had
31
breaks
in
one
day,
so
a
lot
of
people
have
been
struggling
with
this
one
utility
in
upstate,
Carolina,
South
Carolina,
gave
me
a
call
and
said
they
had
to
so.
Their
Regulators
are
new
because
they
have
been
over
their
capacity
for
three
straight
days
and
they're
they're
totally
wholesale.
A
Foreign
guys
that's
going
to
do
it
for
us
today
for
the
4
P.M
update.
We
thank
you
for
joining
us.
I
want
to
remind
the
community
that
recordings
of
these
press
conferences
are
available
on
our
YouTube
channel
city
of
Asheville
YouTube
channel.
We
also
welcome
community
members
to
stay
up
to
date
on
the
latest
information
through
our
AVL
alert
system,
our
city,
social
media
and
our
home
page
of
the
city
of
Asheville
website
as
well.
So
thank
you.