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From YouTube: City Council Meeting – January 10, 2023
Description
Regular meeting of the Asheville City Council.
Access the agenda and other meeting materials on the City of Asheville website: https://www.ashevillenc.gov/government/city-council-meeting-materials/
A
Okay,
good
evening
welcome
to
the
Asheville
city
council
meeting
just
a
couple
quick
housekeeping
items.
If
you
just
take
a
moment
and
mute,
your
cell
phones.
B
A
If
you'd
like
to
speak,
there
was
a
table
outside
in
the
hall
and
you
can
sign
up
to
speak
at
any
time.
If
you
didn't
sign
up
to
speak,
you
can
go
out
there
at
any
time
during
the
meeting
and
sign
up
speak.
If
you
decided,
you
want
to
speak
on
another
item,
you
can
go
up
there
and
sign
up
to
speak,
and
then
we
have
a
list
that
populates
on
our
screen
to
to
add
your
name
to
the
speaker:
queue
when
you
do
speak
tonight,
you'll
see
lights
on
the
lectern
there.
A
When
you
stand
up
there,
the
green
means
go.
Orange
means
you're,
getting
close
to
the
end
of
your
time
and
red
means.
Stop
and
there'll
be
a
beep,
sound
and
each
speaker
will
have
up
to
three
minutes
to
speak.
A
Also,
we
have
one
council
person,
Sage
Turner,
who
is
with
us
remotely.
Actually
her
microphone
is
pointing
at
a
phone
that
is
open,
so
she
is
joining
us
by
phone
and
that's
under
city
council
rule
procedure
36B.
A
Council,
when
I
was
recently
visiting
with
the
County
Commissioners,
they
have
an
opening
video
that
features
each
commission,
member
which
seemed
kind
of
exciting,
but
just
a
suggestion
all
right.
So
we're
gonna
begin
our
agenda.
We,
we
don't
have
any
proclamations
for
this
evening,
so
we're
going
to
move
right
into
the
consent
agenda.
Do
I,
have
any
questions,
comments
or
a
motion
to
approve
the
consent
agenda.
C
D
You
should
have
introductory
music
for
speakers
too,
walked
out
music
that'd
be
great.
My
name
is
Jonathan.
Wayne,
Scott
and
I
know
that
the
funding
in
I
think
it's
item
G
the
tourism
development
funding
six
and
a
half
million
dollars
roughly.
It
has
nothing
to
do
with
our
current
water
system,
obviously,
but
just
to
put
things
into
perspective.
While
we
don't
have
the
money
here
in
Asheville
to
pay
for
proper
maintenance
of
our
water
system.
D
What
we
do
have
is
money
for
another
Greenway,
too
0.3
million
dollars
for
Greenway
in
in
Buncombe
County
voters
just
approved
two
months
ago:
30
million
dollars
in
borrowed
money
for
Greenways,
so
we're
really
going
all
in
on
the
the
Greenways
there,
and
then
we
have
about
a
million
and
a
half
dollars
for
some
type
of
renovation
of
Cox
avenue.
D
It's
eight
tenths
of
a
mile
long
and
we're
going
to
spend
a
million
and
a
half
dollars
on
that
again
we
don't
have
the
money
for
a
proper
maintenance
of
our
water
system
here
in
Asheville,
and
we're
going
to
make
improvements
to
the
golf
course
which
is
great
I've,
been
working
on
my
long
game.
I
hope
everybody
else
is
going
to
be
out
there
this
spring
doing
that.
D
That
seems
to
me
to
be
less
important
than
water,
and
you
know
I
know
that
this
isn't
in
your
hands
to
make
these
choices
between
this
thing
and
that
thing,
but
it
does
illustrate
the
silly
rules
that
we
are
under
by
way
of
the
North
Carolina
legislature
and
I,
know
that
you've
been
getting
a
lot
of
heat
recently
from
the
North
Carolina
legislature
about
our
water
problem
here,
and
maybe
this
we
could
illustrate
to
our
legislators
that
here
in
Asheville
we
have
to
play
by
stupid
rules
and
when
we
play
by
stupid
rules,
we
play
stupid
games
and
when
you
play
stupid
games,
you
get
stupid
prizes
like
an
unnecessary
one
and
a
half
million
dollar
decoration
of
Cox
avenue.
D
A
You,
the
second
person
that
we
had
someone
just
sign
up
to
speak,
is
Grace
Baron,
Martinez.
E
Hi
city
council
I
just
wanted
to
speak
briefly
about
the
2023
budget.
Calendar
I
can't
help
but
notice
that
there's
only
one
opportunity
for
public
comment
on
the
budget
priorities
and
by
the
time
the
public
hearing
comes
around
on
May
23rd,
you
will
have
already
created
an
entire
budget
without
involving
the
people
of
the
city.
You
are
elected
to
represent
and
engage
with
on
these
matters.
This.
B
E
Serious
concerns
about
how
money
is
being
spent
in
our
community.
There
are
only
Top,
Line
accounts
shown,
and
we
cannot
see
basic
information
about
how
we
are
spending
our
Public
Safety
dollars.
What
are
we
doing
with
the
budget
surplus
of
the
40
reduction
in
staff
at
the
police
department
totals
of
the
number
of
Grant
funds
that
the
police
department
receives
and
how
much
we're
investing
in
invasive
real-time
surveillance,
Technologies.
E
This
is
not
how
you
engage
in
transparency
in
the
public.
We
need
a
people's
budget
where
and
we
need
participatory
budgeting.
We
need
to
meet
people
where
they
are
at
and
seek
with
to
engage
with
them
in
accessible
ways.
If
we
want
to
create
a
resilient
Community
we're
the
voices
of
everyone
who
live
here
matter,
please
consider
amending
your
budget
process
to
take
the
time
to
truly
listen
to
the
needs
of
the
community.
You
could,
for
example,
hold
meetings
where
you
receive
public
input
in
our
local
community
centers.
You
could
put
out
public
surveys.
E
You
could
give
folks
real
data
that
we
could
so
that
we
could
understand
how
our
tax
dollars
are
being
spent.
You
could
be
centering
communities,
most
impacted
by
urban
renewal
and
ongoing
gentrification,
while
I
expect
more
of
the
same
I
will
continue
to
ask
for
a
people-centered
budget.
If
any
of
you
would
like
to
discuss
how
we
can
work
towards
an
inclusive
budgeting
process,
I'm
sure
there
are
many
community
members
and
organizations
who
would
welcome
that
and
I'm
always
available
for
those
conversations
as
well.
Thank
you.
Thank
you.
A
B
A
G
G
They
always
do
exemplary
work,
but
and
I've
done
this
a
couple
of
well
more
than
a
couple
of
times
several
times
as
it
relates
to
employee
recognition
when
our
staff
go
way
above
the
Call
of
Duty
and
do
extraordinary
things
next
slide.
Please.
G
G
G
So
last
month
this
crew
stopped
and
helped
a
couple
that
was
being
harassed
by
someone
that
was,
they
were
walking
their
dog
in
West,
Asheville,
Amar
and
Bryant
ran
interference
with
the
individual.
That
was
the
aggressor
and
weighed
it
with
him.
Until
APD
arrived,
Sean
gave
the
couple
a
ride
back
home,
while
ABD
Asheville
Police
Department,
was
contacted.
That
person
had
evidently
harassed
some
other
people
earlier
in
the
day
and
our
Asheville
Police
Department
said
they
had
had
some
contact,
but
the
person
left
and
they
were
not
able
to
intervene.
G
The
employees
were
nominated
and
voted
by
their
peers
this
week
for
being
Public
Work
employees
for
the
month
of
December
next
slide.
Please
so
Bryant
has
served
in
several
roles,
including
working
with
our
water
department,
then
the
streets,
division
of
Public,
Works
and
finally,
with
sanitation.
He
was
recently
recognized
by
the
North
Carolina
chapter
of
the
American
public
works
Association
as
the
top
Solid
Waste
employee
in
our
entire
State.
G
G
G
Thank
you,
Bryant,
Omar
and
Sean
for
your
dedication
to
the
city
of
Asheville
and
the
public.
What's
really
really
important,
I
think
at
this
moment
is
when
we
think
about
public
safety
and
we
think
about
reimagining
Public
Safety.
This
is
an
example.
It
is
not
just
apd's
responsibility.
We
as
the
city
of
Asheville,
think
it
is
our
responsibility,
and
so
we
really
really
appreciate
your
work
and,
if
you
don't
mind,
I
would
love
to
come
down
and
check
you
all's
hand.
G
G
As
a
city
manager,
Bryant
took
me
on
a
Ride
Along
on
the
truck
and
I
got
firsthand
experience
of
what
it
takes
to
ride
on
a
solid
waste
truck,
and
so
thank
you
all
so
much
and
I
still
owe
him
a
lunch
and
we're
going
to
do
it.
Thank
you
all.
So
much
for
your
service
I
would
want
to
see
if
Greg,
if
you
have
any
any
comments,
Greg,
surely
is
the
department
director
for
Public
Works.
H
Thank
you,
Deborah
mayor
vice
mayor
of
the
city
council
pleasure
to
be
here
right
here
is
your
Heroes.
This
is
a
fine
example
of
the
men
and
women
who
take
care
of
our
city
every
day.
Keeping
it
safe,
clean
and
I
could
not
be
more
proud
to
be
a
part
of
the
team
that
we
share
every
day.
Thank
you
for
the
recognition
of
these
fine
folks.
G
A
Right.
Thank
you.
Thank
you.
Okay.
Under
public
hearings,
we
only
had
one
public
hearing
and
it
needs
to
be
continued
until
February
28th
do
I,
have
a
motion
to
continue
public
hearing
item
a
until
February
28
2023.,
so
second,
okay,
all
those
in
favor,
please
say:
aye
aye
any
opposed
all
right.
Moving
ahead
under
new
business,
we
have.
We
have
a
resolution
adopting
the
2023
city
council,
legislative
agenda
and
I'll
turn
it
over
to
the
City
attorney
Brad
Branham.
To
present
that
to
us.
I
Okay,
thank
you
mayor
and
good
evening,
members
of
council
and
the
public.
It
is
that
time
of
year
again,
where
we
take
this
opportunity
to
reach
out
to
our
general
assembly
and
give
them
our
wish
list.
I
If
you
will
of
the
most
important
and
instrumental
legislative
initiatives
that
we
would
like
to
see
our
local
delegation,
as
well
as
the
state
delegation
at
large
Advance
on
the
city's
behalf,
it
is
always
important
that
we
align
this
particular
agenda
with
the
start
of
a
legislative
session,
and
we
are
now
at
the
beginning
of
the
very
impactful
long
session,
the
2023
long
session
of
the
general
assembly,
and
this
is
something
that
we've
been
doing
now
again
for
a
couple
of
years.
I
We
haven't
always
done
this,
but
we
have
in
the
past
few
years
and
had
some
successful
initiatives
thanks
to
the
help
of
our
local
delegation,
advancing
some
of
these
initiatives
in
the
State
House
on
our
behalf,
I'm,
going
to
go
over
all
of
the
issues
that
we
have
included
in
our
legislative
agenda
fairly.
Briefly,
but
I
will
note,
we
have
nine
items,
it's
the
largest
legislative
agenda
that
we
put
together
in
my
time
as
City
attorney,
and
it
is
also
important
to
note
that
this
does
not
represent
the
entire
universe
of
things.
I
We
would
like
to
see
the
legislature.
Do
we
as
a
city
staff,
and
you
at
city
council,
go
to
Great
pains
to
ensure
that
we
are
balancing
the
need
to
try
to
draw
Focus
to
those
items
which
we
feel
are
most
pressing
and
that
we
can
get
legislative
traction
on.
If
we
listed
every
single
item,
we
would
certainly
be
forced
to
give
up
some
of
the
interest
and
noteworthiness
of
individual
items
for
the
greater
whole.
I
So
we
will
always
continue
to
try
to
strive
through
my
office,
as
well
as
other
City
staff
and
our
contacts
with
the
legislature
to
advance
things
throughout
the
long
session
that
even
do
not
appear
on
this
list.
But
this
gives
us
a
chance
to
formalize
some
of
the
most
pressing
issues
that
city
council
is
facing
and
seeing
that
our
city
is
facing.
I
This
is
something
that
is
felt
keenly
by
cities
such
as
Asheville
that
have
such
a
strong
demand
from
tourism,
and
we
believe
that
reasonable
regulation
at
the
local
level,
where
it
is
most
apt
to
meet
the
needs
both
of
landowning
individuals
as
well
as
the
public
at
large,
allow
us
to
protect,
not
just
the
character
of
our
communities,
but
the
affordability
of
the
housing
stock
that
we
have.
The
second
item
is
a
request
to
support
new
legislation
for
State
funding,
to
encourage
and
fund
the
development
of
new
and
more
affordable
housing.
I
It
is
no
secret
to
anyone
listening
that
housing
prices
and
rates
of
rent
continue
to
increase,
as
wages
do
not
keep
up.
As
a
result,
Asheville
continues
to
struggle
as
many
cities
throughout
the
country
and
our
state
do
with
a
lack
of
affordable
housing.
We
believe
that
state
intervention,
both
from
legislative
perspectives
as
well
as
funding,
would
go
to
Great
Lengths
to
help
us
incentivize
and
subsidize
the
necessary,
affordable
housing.
The
third
item
on
the
agenda
is
a
request
to
oppose
legislation
that
would
further
restrict
local
authority
to
do
conditional
zoning.
I
The
next
item
on
the
agenda
is
a
request
that
the
North
Carolina
Fair
Housing
Act,
be
amended
to
add
a
new
protected
class
and
that
class
would
be
source
of
income
and
funds
and
I
want
to
specifically
thank
council
member
Roney
for
adding
the
word
funds
to
this,
so
that
we
can
be
as
comprehensive
as
possible.
As
many
people
know,
the
state
does
have
a
fair
housing
act
which
protects
certain
classes
against
discrimination.
I
The
next
item
on
the
agenda
is
a
request
to
support
new
legislation
to
promote
alternative
Public
Safety
options
in
line,
as
our
city
manager
just
mentioned,
with
the
ongoing
initiative
of
the
city
to
reimagine,
Public
Safety
and
in
consideration
of
a
very
similar
program.
That's
already
been
underway.
In
Wilmington,
we
are
asking
for
local
Authority
for
non-law
enforcement
Personnel,
in
other
words,
civilian
investigators
to
respond
to
minor
traffic
incidents,
removing
police
officers
from
this
particular
interaction,
which
we
believe
would
be
an
unnecessary
use
of
that
particular
staff
resource.
I
The
next
item
is
a
request
to
support
state
and
federal
reparations
efforts.
As
you
all
are
aware,
city
council
passed
the
resolution
supporting
local
reparations
for
black
Asheville,
but
we
have
all
been
aware
that
also,
as
part
of
that,
we
ask
other
governments
at
the
state
and
federal
level
to
join
in
that
effort
and
to
participate,
and
we
are
renewing
as
part
of
this
legislative
agenda
that
call
on
the
state
for
themselves
and
our
federal
Partners
to
join
us
in
the
effort
of
supporting
through
legislative
initiatives,
as
well
as
funding
the
reparations
process.
I
The
next
item
is
a
request
to
support
new
state
funding
specifically
to
address
water
quality
in
the
French
Broad.
Unfortunately,
most
recent
analysis
of
19
miles
of
the
French
Broad
River
in
Henderson
and
Buncombe
County
has
designated
that
stretch
of
water
as
being
impaired.
We
believe
that
additional
funding
is
absolutely
imperative
to
address
and
mitigate
that
resource
so
that
the
French
Broad
can
be
restored.
And,
finally,
we
are
requesting
again
for
more
specific
Authority
for
municipalities
to
engage
in
electronic
meetings.
I
This
was
something
we
became
very
accustomed
to
during
the
pandemic
and
the
governor's
state
of
emergency
and
some
legislation
that
was
passed
that
temporarily
allowed
governments
to
meet
electronically
as
opposed
to
in
person,
and
we
found
that
that
to
be
a
highly
effective
tool,
not
just
for
council
member
participation,
but
also
for
the
public
at
large
to
gain
additional
access
to
participate
on
boards
and
commissions,
as
well
as
with
Council
meetings
themselves.
So
we
would
ask
for
a
state
to
officially
add
some
additional
authority
to
the
existing
language
for
open
meetings
laws.
I
J
I
just
wanted
to
lift
up
the
human
relations
Commission
meeting
at
their
September
15th
meeting
after
a
year
and
a
half
of
work
made
a
recommendation
around
source
of
income
and
funds.
This
uncertainly
informed
my
understanding
of
what's
possible
and
necessary
because
of
impacted
people
who
were
involved
in
that
conversation
and
the
public
engagement
from
the
human
relations
commission.
So
thanks
to
their
advice
to
Council
on
this
matter,.
I
J
K
K
A
B
A
Any
opposed
all
right,
thank
you,
Brad
and
I
have
to
apologize
because
I
in
my
excitement
here,
I
skipped
over
our
unfinished
business,
an
ordinance
amending
chapter,
15,
Solid,
Waste,
Management
of
the
code
of
ordinances
related
to
yard,
waste
collection,
to
prohibit
plastic
bags
for
curbside
brush
and
leaf
collection,
effective
August,
1,
2023
and
Jess.
Foster
is
here
to
talk
to
us
about
this.
L
L
Our
sanitation
division
manager,
Jess
Foster,
is
under
the
weather
and
so
stepping
up
in
this
moment
to
talk
about
this
change
so
just
to
give
a
little
context
on
why
we're
here
this
evening.
This
is
a
follow-up
from
the
guidance
that
you
gave,
staff
at
your
October
11th
meeting
to
take
a
phased
approach
towards
plastic
reduction,
and
the
first
phase
that
we
discussed
and
got
Direction
on
was
to
update
chapter
15
of
our
city
code
to
eliminate
plastic
bags
for
the
purposes
of
brush
and
leaf
collection.
L
So
the
change
that
you
have
before
you
tonight
is
relatively
simple.
It
eliminates
the
references
to
using
plastic
bags
for
brush
and
leaf
collection.
It
updates
the
processes
and
schedules
to
reflect
our
current
practices
and
provides
definitions
for
what
acceptable
bags
and
container
types
are.
So
just
to
reiterate
that
this
is
something
we
introduced
paper
bags
as
an
option
in
2018
and
have
been
encouraging
and
educating
our
community
on
the
benefits
of
using
these.
L
This
also
supports
your
strategic
priority
to
improve
core
services
in
addition
to
community
cleanliness,
as
these
bags
tend
to
blow
away
after
they're
emptied
on
the
curbside
and
has
the
potential
to
eliminate
a
hundred
and
twenty
thousand
single-use
plastic
bags
from
the
landfill
annually.
So
I
think
this
is
a
good
first
step
in
reducing
single-use
plastic
consumption
in
our
community
and
if
you
have
any
questions
happy
to
answer
those.
M
I
have
one
question:
hi
Bridget,
thanks
for
being
here,
thanks
for
sharing
all
this
work
and
leading
this
for
our
community
in
the
resolution
it
noted,
you
know
this
is
in
support
of
our
resolution
to
reduce
our
waste
50
by
2035
and
I
was
curious
if
we
have
any
data
updates
on
our
performance
towards
that
goal,
and
how
this
effort
contributes
to
that
policy.
L
M
M
A
Second,
great
yeah,
we
get
suggested
motions,
so
we
don't
have
to
dream,
trying
to
figure
out
how
to
word
it
all
right.
So
we
have
a
motion
a
second
and
I.
Don't
have
anyone
signed
up
to
speak
under
this
item,
but
if
somebody
were
to
speak
about
this,
they
would
probably
say:
can
you
bring
back
Leaf
trucks,
which
the
answer
is?
A
A
Okay,
back
to
new
business,
Item
B,
this
is
a
resolution
establishing
an
independent
Review
Committee
focused
on
reviewing
the
water
outage,
to
assess
infrastructure
needs
and
the
city's
response
and
to
determine
what
can
be
done
to
maximize
prevention
of
future
issues
and
improve
response
efforts.
This
is
actually
going
to
be
a
presentation
first
and
I'm,
going
to
start
with
the
city
manager,
and
then
you
guys
will
take
over.
G
Thank
you
again
and
good
evening
again
we're
going
to
provide
you
with
an
overview
of
what
took
place
the
timeline,
and
you
know,
as
usual,
we
start
with
key
takeaways,
so
it
would
almost
be
like
a
summary
of
what
you
will
be
hearing
this
evening
next
slide.
Please.
G
And
so
this
has
been
a
fairly
challenging
experience
for
the
community
for
staff
and
for
our
elected
officials,
a
series
of
events
associated
with
cold
weather
toward
the
end
of
December
led
to
water
outages
in
the
southern
and
western
portions
of
Asheville's
water
system
for
an
extended
period
of
time,
and
we
and
I
personally
know
how
disruptive
it
was
because
I
experienced
it
but
I'm
here
to
talk
about
how
it
disrupted
the
lives
of
you
all
our
residential
customers,
our
institutional
customers
and
our
business
customers.
G
This
wasn't
something
that
was
easy,
easy
to
fix.
There
were
a
lot
of
complexities
within
our
water
system
that
contributed
to
the
Auditors,
and
we
want
to
say
and
we've
said
it
a
couple
of
times.
We
regret
that
this
happened
and
we
are
taking
immediate
and
long-term
steps
to
prevent
and
minimize
this
event,
hopefully,
and
the
impacts
of
the
event
from
occurring
again
throughout
the
response
and
I
want
this
to
be
very
clear
in
terms
of
how
we
manage
the
response.
G
So
tonight,
council
is
going
to
create
an
independent,
Review
Committee
or
at
least
to
direct
the
city
manager,
to
create
this
committee
to
review
and
provide
a
comprehensive
account
of
the
water
outage.
An
assessment
of
the
operation
on
the
emergency
response
and
communication
efforts
and
needed
infrastructure
and
procedural
enhancements.
G
Even
though
people
may
think
that
we
are
not
investing
in
our
infrastructure,
there's
72.8
million
that's
been
allocated
and
is
planned
for
investments
in
and
through
our
water
Capital
Improvement
plan
to
enhance
this
infrastructure.
G
Water
department
operations
in
the
water
CIP
will
be
reevaluated
based
on
the
analysis
of
the
independent
Review
Committee,
as
we
look
at
and
review
the
CIP
again
so
I'm
going
to
ask
David
Melton
and
also
our
assistant
city
manager,
Ben
Woody,
to
provide
you
with
the
details
of
what
happened.
Talk
a
little
bit
about
timelines
as
well
as
more
detail
about
the
independent
Review,
Committee
and
I
guess.
N
N
N
N
We
have
60
000,
plus
100
meters,
eighteen
thousand
plus
vials
41
pump
stations,
and
we
have
a
combination
of
gravity,
fed
and
pump
zones
is
the
way
our
our
distribution
system
is
made
up.
We
also
have
54
different
pressure
zones
and
system
pressures
can
exceed
400
pounds
and
average
107
170
pounds
to
add
a
little
context
to
that.
N
This
is
a
sample
of
water
distribution
system,
pretty
simple
sample.
You
have
your
Source,
you
have
your
treatment
plant.
It
goes
from
the
treatment
plant
to
storage
tanks,
then
from
there
to
water
mains
to
to
houses
and
businesses
from
there.
Many
systems
like
ours
here
in
Asheville,
there's
connections
between
the
water
treatment
plant
and
the
and
the
tanks,
and
there's
many
valves
located
at
various
locations
throughout
the
distribution
system.
As
I
mentioned
earlier,
we
have
just
under
20
000
a
little
over
eighteen
thousand.
N
This
is
an
example
of
our
water
mount
or
our
distribution
system
follow
from
the
upper
right
to
the
left.
Our
is
our
two
Eastern
plants.
The
flow
naturally
goes
from
there
by
gravity.
This
is
part
of
our
gravity.
Zone
flows
from
there
to
the
western
part
of
Bunker
County
throughout
that
part
of
the
distribution
system
down
at
the
bottom
of
the
mount
is
our
Mills
River
treatment
plant
and
that's
a
pump
plant.
So
that's
part
of
our
pump
water
system
and
it
pumps
from
the
south
to
the
north
back
towards
town.
N
These
systems
are
typically
separated
from
each
other.
Part
of
that
reason
is,
is
the
elevation
of
the
two
Eastern
plants
would
override
the
pumps
at
Mills
River,
so
we
have
to
keep
those
separated.
We
do
have
control
points,
though,
in
between
that
we
can
open
up
if
the
South
needs
a
little
bit
of
help,
but
while
we're
doing
that,
it's
a
balancing
act.
N
So
if
we
have
those
control
points
open
we're
not
getting
water
to
the
Western
Buncombe
County
like
normal,
so
we
rely
on
tanks
to
help
us
balance
that
that
situation
out
and
you
can
see
the
darker
green
areas.
Those
are
some
of
our
pressure
zones,
they're
kind
of
right
on
top
of
each
other,
just
because
the
size
of
the
map,
but
the
important
thing
about
these.
These
pressure
zones
in
these
dark
zones
is
that
also
represents
where
our
Topography
is
higher.
Those
are
usually
in
higher
elevation.
N
That
is
a
pump
system
so
and
especially
went
the
wrong
way
really
the
wrong
way
in
the
situation
we
had,
it
meant
for
those
higher
elevations
for
the
pumps
it
took
longer
to
get
water
to
those
higher
elevations
than
it
did
lower
elevations.
So.
J
J
N
Right
and
like
I
talked
about
previously
with
a
number
of
storage
tanks.
We
had
typically
in
most
places
to
get
water
to
the
other
places.
We
have
to
fill
the
storage
tanks
first
and
lose.
The
storage
tank
then
goes
to
customers
like
I
mentioned
earlier
in
in
the
sample.
There
is
TAPS
in
between.
So
that's
why
some
of
the
irregular
irregularities
happen
that
some
people
have
water.
N
N
Okay
for
the
incident
timeline
on
December
24th
staff
started,
noticing
breaks
both
on
the
public
side
and
the
private
side,
some
of
the
breaks
we
had
on
our
side
and
we
could
see
on
the
25th
through
the
31st
we
identified
and
fixed
27
large
water
main
breaks
on
on
the
public
side.
We
also
noticed
brakes
on
the
private
side
with
fire,
sprinkler
systems,
freezing
and
busting
irrigation
systems,
even
customers,
private
Plumbing
line
to
their
homes.
N
Later
that
afternoon,
Mills
River
Water
Treatment
Plant
began
to
experience
issues
with
the
treatment
they
had
chemical
lines
freezing
up
and
some
other
issues
there
that
brought
them
a
little
bit
of
concern.
So
what
we
did
was
open
the
control
valve
that
I
was
talking
about
earlier,
so
we
opened
up
from
the
East
Eastern
Western
part
to
help
the
southern
part
and,
of
course,
North
Fork
Water
Treatment
Plant
increased
production.
N
At
that
point,
which
is
an
unusual
we
do
that
from
time
to
time
and
even
Mills
River
Water
Treatment
Plant
went
offline
for
a
period
of
time
on
the
24th
which
again
we
have
it
offline.
From
time
to
time
we
had
a
lot
of
lime,
most
of
2020
for
upgrades
and
maintenance
and
repairs,
and
things
of
that
nature
and
actually
later
on
tonight,
on
Christmas
Eve
on
the
24th,
the
plant
all
actually
came
back
online,
but
a
little
bit
lower
production
rate.
So
we
can
maintain
water
quality.
N
N
N
The
the
plants
have
to
wrap
up
to
try
to
meet
that
demand,
and
it's
we
kind
of
go
back
to
the
ballast
tonight
right
of
how
much
we
can
produce
and
get
the
water
where
it
needs
to
go
at
that
point
because
it
may
be
getting
used
by
that
demand
before
you
get
from
point
A
to
point
B,
where
you're
trying
to
go
with
it.
So
it
just
in
increases
usage,
I,
guess
it.
Maybe
is
a
good
way
to
put
that.
F
N
Moving
on
to
the
26th
part
of
the
reason
that
we
enacted
The,
Incident
Command
Center,
so
quick
is
we
want
to
get
in
touch
with
our
Custom
Critical
customers.
These
are
high
high
usage
customers,
our
hospitals,
our
medical
facilities,
these
type
places
and
part
of
the
ask
we
asked
them
is
to
try
to
conserve
as
much
as
they
could
to
try
to
lower
this
demand.
We
were
seeing.
N
N
It
needs
a
little
help
to
help
that
balancing
act,
that
we
were
trying
to
that
type
of
we
were
trying
to
walk
through
this
process,
so
we
have
a
portable
pump
that
we
use
on
occasion
and
we
deployed
that
to
begin
helping
the
Western
area
trying
to
maintain
those
tanks
in
Western
Buncombe
County
later
on
that
evening,
we
came
to
the
decision
which
I'm
going
to
tell
you
was.
It
was
a
very
hard
decision
to
come
to
that
we
needed
to
separate
the
two
systems
again
and
work
on
the
two
areas
separately.
N
Which
didn't
happen
on
20th
and
27th?
Cruz
notify
private
properties.
That
service
will
be
interrupted
if
they
don't
fix
the
leaks,
cut
them
off
or
address
them
to
further
help
us
with
the
demand,
and
at
this
point
later
on
that
evening,
we
realized,
even
with
the
portable
pump
in
place,
that
the
Western
tanks
weren't
recovering,
like
we
expected
them
to
then
on
the
28th
Mills
River
Water,
Treatment
Plant
went
back
online
and
we
began
to
deliver
water
delivery
began
in
the
southern
area.
N
At
that
point,
in
time
we
were
still
losing
Western,
Buncombe,
County,
so
I've
abundance
of
caution.
We
wouldn't
have
an
issue
to
boil
water
advisory
for
the
Western
area,
because
at
that
point
in
time
too,
we
realized
we
had
customers
of
higher
elevations
that
were
losing
their
water
in
the
Western
in
Western
Buncombe
County.
N
During
this
time,
North
Fork
alone
was
producing
enough
water
for
a
typical
day's
use.
They
were
around
1.5
million
gallons
and,
of
course,
on
earlier
on
the
28th.
We
got
Mills
River
back
up
and
going
so
we
had
all
three
plants
producing
and
they
were
producing
roughly
a
little
over
28
million
gallons.
N
Let
me
back
up
to
the
27th
again
when,
when
we
saw
the
Western
storage
tanks
weren't
recovering
that
either
we
staff
began
the
process
of
appearing
a
larger
booster
pump
that
we
could
deploy
in
the
west
to
try
to
speed
that
process
up
of
those
tanks
recovering
so
on
the
December
30th
that
we
got
that
larger
pump
in
we
got
it
deployed
for
the
Western
area
and
begin
pumping
most
of
the
day
on
the
31st.
We
were
recharging
the
system
we
were
at
that
same
time.
N
N
Then,
on
January,
1st
distribution
of
non-potable
water
begins
and
and
luckily
the
Bold
water
advisory,
because
by
that
time
we
had
the
South
recharged
and
we
have
water
back
in
the
southern
area
or
southern
part
of
our
District,
and
we
were
able
to
liftable
water
advisory
for
most
of
the
southern
area
than
the
remainder
of
that
area,
which
is
in
higher
elevations,
where
we
had
to
put
tanks
and
fill
those
tanks
before
we
could
get
water
to
that
area.
N
Throughout
this
process
we
were
still
still
pumping
water,
West
still
trying
to
get
that
side
of
the
system
charged
and,
of
course,
there
was
demand
in
the
middle.
The
whole
time
slowing
the
process
on
January
3rd
Council
and
County
Commission
calls
for
formation
of
independent
Review
Committee,
which
Ben's
going
to
talk
a
little
bit
more
about
that
in
a
few
minutes,
then,
on
January
also
on
January
3rd,
we've
got
the
western
side
of
Buncombe
County
recharged
and
the
bull
excuse
me
and
the
bull
water
advisor
was
able
to
be
lifted.
N
M
I'd
love
to
hear
a
little
bit
more
about
the
decision
made
on
December
26
to
the
have
the
southern
Distribution
Center
isolated.
So
my
understanding
is:
we've
had
Mills
River
offline
before
and
we're
able
to
get
water
that
is
produced
from
our
North
Fork
and
our
Bee
Tree
sites
into
the
South
and
that
there's
a
valve
somewhere
that
was
shut
off
or
can
be
shut
off
to
isolate
that
system.
P
M
N
N
It
would
have
took
like
I
mentioned
before
because
of
the
elevation
in
the
North.
We
would
have
overrode
the
South,
so
bring
a
Mills.
River
back
online
would
have
been
a
very
little
use
to
us
without
that
separation
because
it
would
override
the
finished
water
pump.
So
the
high
surface
pumps
at
Mills
River.
B
M
M
A
N
N
M
N
A
M
B
A
P
A
Creating
a
situation
where
the
date
the
average
daily
consumption
was
being
greatly
exceeded
so
just
to
meet
demand
plus
you're
trying
to
recharge
now,
because
you've
lost
ground.
It
didn't
sound
like
we
had
the.
If
I
understand
you
correctly,
we
didn't
have
the
capacity
to
solely
serve
the
whole
city
and
much
of
the
county
with.
N
Norfolk
alone
and
give
you
an
example,
one
one
of
the
leagues
we
found
in
isolated
and
this
leak
was
running
into
a
storm
drain,
all
underground,
never
surfaced,
which
makes
it
much
more
difficult
to
find
those
top
leaks.
Once
staff
found
that
leak
and
isolated
it,
production
went
down
by
four
and
a
half
million
dollars.
J
So
I
think
this
is
pointing
me
to
I
appreciate
the
from
Utah
view
of
the
timeline,
but
I
really
need
like
a
more
detailed
timeline
of
events,
because
even
as
we're
getting
more
information,
I
know
for
some
folks.
This
isn't.
The
best
way
to
receive
information
is
verbally
like
we.
We
just
need
more
information
on
those,
for
example,
if
one
part
is
gravity
fed,
but
another
part
is
pump
fed
and
the
pumps
are
constantly
an
issue.
G
And
I
think
that
we
are
especially
for
the
consumption
of
the
general
population.
We
were
trying
to
just
be
as
general
as
possible.
We
are
in
the
process
of
sharpening
our
pencils
and
doing
the
very,
very
detailed
analysis
and
assessment,
and
we
think
that
this
independent
Review
Committee
will
also
be
reviewing
and
possibly
addressing.
Some
of
the
challenges
that
we
may
have
in
the
system
can.
J
We
go
back
to
the
timeline
that
we
have
for
today,
so
I
noticed
that
there
was
a
really
late
delay
and
distribution
of
non-potable,
water
and
I.
Think
for
anyone
who
had
hoped
we
would
have
non-potable
water
and
people
being
able
to
flush
toilets
and
have
public
health
and
sanitation
covered
sooner.
That's
you
know
neither
here
nor
there
when
we
waited
so
long
and
yet
I
heard
that
we're
kind
of
just
saying
there
was
distribution.
What
was
the
city's
role
in
distribution
of
non-possible.
G
R
Question
thank
you
Scott
Burnett,
fire
chief,
so
on
December
26th,
when
David
Milton
called
me
and
started
providing
information
about
the
the
gravity
of
this
incident.
R
We
started
working
on
alternative
water
supply
plans
for
fire
protection,
not
for
drinking
water
that
very
next
day
on
the
27th,
as
this
incident
continued
to
grow
and
as
we
learn
more
about
it
being
much
larger
and
much
more
extended,
I
was
on
the
phone
very
early
morning
on
the
27th,
with
Buncombe
County,
Emergency,
Services,
director
Taylor
Jones,
and
we're
we're
discussing
what
what
unmet
needs
are
out
there.
What
unmet
needs
will
be
out
there
a
week
from
now
if
this
extends
that
far
fortunate.
R
For
this
event,
unlike
mostly
events
that
we
deal
with
all
of
the
other
systems,
were
green,
all
our
transportation
system,
our
transit
system,
our
power
of
our
internet,
everything
else
fortunately,
was-
was
all
green.
The
very
important
outage
of
water
was
the
unmet
need
that
Taylor
and
I
started
working
on
plans
to
make
sure
that
we
met
that
unmet
need
for
folks
within
our
community
and
so
that
that
began
on
the
morning
of
the
27th,
and
so
what
we
decided
to
do.
R
The
best
plan
from
that
point
was
to
bring
water
to
people
that
was
drinking
water
that
could
be
used
for
sanitation
for
public
health,
most
importantly
for
drinking.
What
we
did
not
know
was
what
was
going
to
be
the
demand
for
that.
We
knew
roughly
the
number
of
folks
that
were
out
of
water.
We
also
knew
that,
typically,
in
times
like
this,
it's
a
small
percentage
of
folks
that
choose
to
receive
that
assistance
directly,
and
so
we
felt
that
we
could
meet
that
demand
of
delivering
that
water
to
people
directly.
R
We
contacted
the
state
of
North,
Carolina,
put
them
on
notice
and
said
hey.
This
is
our
plan.
If
we
need
to
expand
this,
we
are
going
to
need
assistance
from
the
state
of
North
Carolina.
They.
They
reconfirmed
the
emergency
operation
plan
process
for
the
state,
which
is
the
state
steps
in
and
helps
after
local
resources
are
exhausted,
and
we
confirm
we're
not
anywhere
near
that.
We
also
started
talking
to
our
our
distribution.
Network
for
water,
primarily
Ingles
Ingles
was
reporting
no
disruptions
in
the
supply
chain.
R
They
felt
no
vulnerabilities
in
being
able
to
supply
us
for
for
quite
some
time.
We
also
checked
with
other
retailers
throughout
our
community
and
region
to
to
make
sure
that
they
were
in
good
shape
as
well.
What
they
were
reporting
retailers
were
reporting
was
that
sporadically
sales
would
get
emptied,
but
they
would
fill
them
with
their
next
delivery,
which
often
would
not
be
until
that
next
morning,
and
so,
especially
in
the
southern
area
of
our
distribution
area,
shells
would
would
be
empty
quickly.
R
We
didn't
hear
reports
when
contacting
those
retailers
directly
of
that
occurring
in
the
North
in
the
East
and
even
in
the
west,
especially
early
on,
so
what
we
were
able
to
do
beginning
the
28th
and
from
identification
of
the
need
to
get
water
in
people's
hands
on
the
27th
to
actually
having
water
at
people's
door.
Steps
was
about
18
hours
and
so
that
that
system
was
ramped
up
quickly
and
we
utilized
Buncombe
County
Employees.
We
used
city
of
Asheville
employees.
R
B
R
Had
been
identified
as
vulnerable
areas
to
climate
emergencies,
based
on
that
climate,
Justice
map
and
communicating
with
those
folks
with
our
neighborhoods
connectors
moving
into
January
1st,
we
expanded
that
to
include
that
non-potal
water.
At
that
point,
the
risk
of
using
non-potable
water
is.
If,
if
that
water
is
available,
then
then
there's
a
risk
of
somebody
drinking
that,
and
so
that's
why
that
was
a
last
resort
on
the
first.
Just
being,
you
know
making
sure
that
we
were
as
cautious
as
possible
in
worst
case
scenarios.
R
If
this
goes
another
week,
then
those
Direct
Delivery
of
drinking
water
supplies
might
be
at
risk
if
we
were
to
go
another
seven
days
of
doing
that,
and
so
the
decision
was
made
to
to
set
up
some
areas
for
non-potable
water.
For
that,
and
so
that's
that's
the
timeline
on
how
that
water
delivery
was
was
established.
J
Thank
you
from
my
experience,
helping
neighbors
with
non-potable
water
in
the
South
and
West
and
in
the
county.
One
of
the
things
that
I
realized
is
that
we
had
some
gaps
in
communication,
folks
speaking
Spanish
Russian
Ukrainian
folks
in
the
deaf
and
hearing
disabled
community
that
weren't
able
to
access
211.
So
as
that's
in
my
long
list
of
questions,
I
know
we're
not
going
to
get
into
all
of
those
today,
but
as
we
get
in
from
that
50-foot
view
closer
and
I
think
those
are
some
of
the
questions
that
still
linger.
A
And
and
I
will
say
as
we
we
we're
not
there
yet,
but
we're
going
to
get
into
the
the
committee
piece
of
it
to
take
a
look
at
this
and
I
agree.
I
think
it's
very
important
to
look
at
the
emergency
service
piece
of
it,
because
my
impression
is,
is
what
the
chief
just
talked
about
kind
of
that
threshold
evaluation
of
what
the
needs
are
in
the
community
and
then
there's
kind
of
above
and
beyond
that,
and
and
how
do
we
integrate
that
expectation
into
our
Emergency
Management
response.
Q
Good
evening
mayor
member
of
the
council
I'm
sorry,
my
voice
is
a
little
scratchy.
I've
had
a
sore
throat
for
a
few
days,
so
I
apologize
for
that
I'm,
gonna,
Ben,
Woody
assistant
city
manager
and
I'm
going
to
talk
about
our
Communications
timeline,
some
after
incident
actions
and
then
I'll
wrap
up
staff's
presentation
with
the
independent
Review
Committee
that
you're
considering
establishing
tonight
so
I'm
just
gonna.
Q
Excuse
me:
Dive
Right,
In
and
I'm
gonna
have
first
an
overview
slide
of
the
total
numbers
of
communication
and
the
mediums
that
were
used
during
this
outage
incident
and
then
the
next
slide
I'm
going
to
show
a
timeline
for
this
individual
Communications
and
so
City
typically
uses
multiple
platforms
to
communicate
with
the
public.
We
do
that
oftentimes
simultaneously.
Q
Q
To
give
some
context
of
just
the
total
numbers
of
communication
I'm
using
the
date
range
December
25th
through
January
4th
the
city
sent
out
38,
AVL
alerts
and
just
just
to
be
clear.
Maybe
not
everybody
probably
received
all
38.
Some
of
those
were
system-wide.
Avl
alerts
allows
us
to
also
send
updates
to
certain
geographies
or
to
Target
certain
areas.
So
some
of
those
are
specific
to
certain
areas.
Communicating
particular
information
provided
118
social
media.
E
Q
Across
those
different
platforms,
204
000
plus
unique
web
page
views.
So
that's
people
coming
to
the
city's
website
to
get
information.
12
press
releases,
six
press
conferences
and
then
one
thing
that
we've
gotten
questions
on
is:
how
do
we
communicate
to
council
Council
initially
received
AVL
updates
early
on
on
January
or
excuse
me?
I've
got
the
wrong
date.
There's
hopefully
glad
it
wasn't
January
27th
that
would
not
have
been
good.
December
27th,
Miss
Campbell,
our
city
manager,
sent
an
email
to
council,
giving
them
an
update
on
the
at
that
time.
Q
The
status
of
the
water
outage
and,
of
course,
we
had
multiple
press
releases
and
conferences.
One
thing
that
also
occurred
as
as
the
response
ramped
up
is
from
1228
to
1
4,
the
community
engagement
Department
began
to
do
some
neighborhood
Outreach,
or
what
I
would
call
really
direct
Outreach,
and
that
is
that
department,
beginning
to
lean
into
their
neighborhood
contacts
and
Community
leaders
and
just
trying
to
check
in
share
information.
Ask
them
to
share
in
their
networks.
Ask
if
there's
anything
we
could
do
so
again.
Q
On
12
28,
we
began
to
ramp
up
those
kind
of
direct
contact.
Outreach
I'm
not
going
to
read
this
whole
slide.
It
has
a
lot
of
information.
It
is
in
the
it's
linked
on
the
agenda
package,
so
anybody
can
go
look
at
this,
but
I
will
give
a
little
bit
of
an
overview.
This
graphic
is
our
Communications
timeline.
It
kind
of
runs
in
sync
with
our
incident
timeline
that
David
Melton
reviewed
and
what
you
can
see
across
the
top
is
we've
kind
of
categorized.
Q
The
communication
efforts
beginning
on
December
21st,
all
the
way
through
January
6th,
actually
ran
out
of
room
for
the
dates
on
this
one.
But
what
you
can
see
is
some
of
the
the
pre.
You
know
we
knew
we
knew
cold
weather
was
coming
so
there's
always
some
information
that
goes
out
to
The
Community,
to
ask
people
to
prepare
for
that.
You
can
see
as
we
move
through
this.
What
we're
doing
is
adding
the
different
platforms
and
the
number
of
communications
that
went
out
so,
for
example,
on
December
26th.
Q
C
C
Q
Q
S
Q
Thank
you
that
was
dollar
hitch,
our
communication
to
public
engagement
director
and
then
just
to
give
one
one
more
example
and
I
think
this
is
probably
really
when
I
think
all
our
communication
channels
were
in
full
effect,
and
this
is
again
to
refer
back
to
Chief
Burnett.
This
is
when
the
water
delivery
began
and
so
on,
December
28th,
for
example.
Q
You
can
see
the
AVL
alerts
that
were
provided
the
social
media
posts,
the
website
posts,
we
had
press
releases,
we
had
press
conferences
and
that's
really
when
that
neighborhood
direct
Outreach
began
so
again,
I'm
not
going
to
read
through
every
one
of
these
columns
on
the
chart.
That
would
just
like
to
to
share
this
as
information
from
the
council
and
the
community
before.
Q
J
Imagine
like
there's
a
menu
of
okay,
there's
going
to
be
a
power
outage,
but
it's
related
to
a
water
outage.
So
we're
gonna
like
follow
this
protocol
when
there's
snow
on
the
ground
versus
there's
not
snow
in
the
ground
or
something.
Q
R
J
Because
one
of
the
things
I
was
hearing
during
the
press,
conferences
and
before
and
after
was
that
some
of
the
communications
were
taking
time
because
we
were
having
to
start
from
scratch
on
some
content
and
I
wondered
if
it's
possible
for
us
to
maybe
get
ahead
of
communications
by
having
some
initial
emergency
response
protocols
and
deepening
that
understanding.
And
it
might
save
some
staff
time
and
help
get
information
out
more
quickly.
G
Chief,
we're
in
the
process
of
creating
an
emergency
prepared,
well
updating
an
emergency
preparedness
plan,
as
well
as
a
continuity
of
operations
plan,
and
all
of
these
things
will
be
incorporated,
and
it
is
unfortunate
that
we
have
to
have
this
incident,
but
I
think
we
will.
We
will
learn
a
lot
from
it
to
be
incorporated,
and
this
plan
is
not
just
for
water
emergencies,
but
General
emergencies
as
well
as
well.
Thank.
J
Q
I
mean
I,
think
I
think
I'm
going
to
give
a
brief
answer
that
I
think
there
there
are
impacts
to
property
owners
and
customers
when
you
issue
a
boil
water
advisory
in
terms
of
their
ability
to
to
operate
their
business,
to
provide
services
at
a
Medical
Institution
to
have
school
in
session.
So
I
think
there
are
implications
for
unnecessarily
casting
a
ball
water
advisory.
City-Wide
I
think
that
has
a
pretty
dramatic
impact
on
people's
ability
to
to
do
business
and
that's
not
something
that
we
would
typically
want
to
do
unless
we
had
to
and.
G
Nursing
homes
and-
and
it
just
you
know
that
just
that
vulnerable
population
that
we
didn't
want
to
to
impact.
A
But
I
do
think
this
is
a
yet
another
piece
that
I
think
this
committee
will
look
at.
Obviously
we
just
saw
a
series
of
decisions
were
made
and
hindsight
is
2020
and
I.
Think
and-
and
you
know,
I
am
not
a
trained
water
engineer.
So
I
don't
know
what
Engineers
learn
in
terms
of
protocols
when
they're
supposed
to
make
a
decision
about,
isolating
or
not
so
I
think
that'll
be
all
part
of
the
review
to
to
check
those
decisions
and
make
sure
they
are
are
appropriate
for
for
what
the
situation
called
for.
Q
Right
I
will
I
will
continue.
Then
gonna
spend
a
few
minutes
talking
about
after
incident
Action
and
we've
really
created
two
slides.
One
is
some
of
the
immediate
things
that
are
happening
now
and
then
two
will
be
some
of
the
things
that
we
anticipate
happening
as
the
independent
Review
Committee
does
their
work.
Q
The
first
thing
is:
let's
talk
about
what's
happening
right
now
again,
I
want
to
reinforce
that.
We
understand
how
difficult
this
was
for
many
residents
and
customers
here
in
Asheville,
and
we
we
know
that
it
will.
Obviously
it
will
get
cold
again
this
year,
so
we
are
already
preparing
and
I
say
we
really
it's
the
really
our
dedicated
water
staff
and
and
other
departments
that
are
already
preparing
to
make
sure
we
to
minimize
any
risk
of
this
happening
again.
Q
So
one
of
the
first
things
that
we're
going
to
talk
about
in
a
minute
is
a
council
is
forming
this
independent
Review
Committee.
To
do
this
analysis
and
help
us
prepare
for
the
future
in
terms
of
the
city
departments,
they
are
what
are
in
the
lead
on
this,
but
all
the
responding
Park
departments
from
this
incident-
they're
finalizing
their
own
internal
assessments,
root,
calls
analysis
of
these
events.
J
Q
Are
already
in
motion
I'm,
going
to
cover
a
couple
of
things
that
relate
really
to
our
water
treatment
plants,
but
I
want
to
give
a
caveat
before
I.
Do
that
I
want
to
make
sure
that
the
public
understands
that
the
equipment
at
these
plants?
There
is
heat
tape
in
place?
There
is
insulation
on
the
pipes.
Q
There
are
enclosures
that
exist,
so
these
plants
were
insulated,
staff
understands
that
it
gets
cold
and
their
challenges,
and
so
I
just
want
to
reinforce
those
things
are
in
place
and
they
were
in
place
two
weeks
ago,
but
understanding
that
we
did
have
some
equipment
that
that
really
failed
or
had
issues
in
this
cold
weather
staff
has
already
begun.
The
process
of
replacing
sealing
enclosing,
doing
more
to
these
components
and
pieces
of
equipment
to
make
sure
they
can
maintain
heat
and
prevent
moisture
intrusion.
Q
That
includes
replacing
and
relocating
chemical
lines,
trying
to
create
redundancies
where
we
can
again
providing
additional
insulation,
so
not
insulation,
but
additional
insulation
to
our
outside
lines.
To
make
sure
that
we're
lines
pass
through
walls.
We
have
additional
measures
in
place
and
and
where
we
did
have
some
equipment
that
had
malfunctions
or
failures.
We've
asked
to
manufacturer
to
provide
site
visits
to
check
that
equipment.
To
be
clear.
These
things
are
happening
at
Mills
River
treatment
plant,
but
they're
also
happening
at
the
other
two
plants
as
needed.
Q
So
again,
I
just
want
to
give
some
confidence
to
the
public
that
the
the
staff
is
already
taking
immediate
actions
to
try
to
ensure
this
doesn't
happen
again
and
then
a
little
a
little
longer
term.
So
these
are
things
that
I
I
anticipate
will
really
begin
to
come
out
of
the
work
of
our
independent
Review
Committee.
So
this
is
probably
90
days
out
or
greater.
Q
Obviously,
any
analysis
and
findings
that
are
independent,
Review
Committee
makes
and
we're
about
to
talk
about
that.
That's
my
next
slide.
You
know
the
city
will
want
to
consider
and
prioritize
any
operational
changes
that
may
come
out
of
that.
If
there
are
equipment
or
infrastructure
improvements
that
are
necessary,
we
clearly
want
to
prioritize
those
I'm
going
to
jump
ahead,
a
bullet
as
we
prioritize
any
equipment
or
infrastructure
improvements.
We'll
want
to
make
sure.
Q
That's
reflected
in
the
water's
Capital
Improvement
program
that
Miss
Campbell
referenced
earlier
and
then
finally,
we
talked
about
this
and
I
think
councilman
Roney.
Some
of
your
questions,
Point
towards
this
step
is
we
want
to
implement
the
lessons
learned
from
this
event
into
our.
What
we
are
moving
forward
with
I'll
give
a
little
more
detail
on
a
on
a
new
continuity
of
operations,
plan
and
a
new
emergency
operation
plan
and,
of
course,
with
any
plans
that
we
put
in
place
or
new
measures.
Q
We
would
also
want
to
provide
training
for
our
staff
to
make
sure
we
can
execute
that
so
I
want
to
take
a
second
to
talk
about
plans.
If
that's,
okay,
let
me
start
with
the
water
department.
The
water
department
has
an
existing
emergency
response
plan.
I
want
to
be
clear
on
that.
That
plan
was
adopted
in
2021,
it's
an
interdepartmental
effort
by
the
water
department
and
other
departments,
and
that
response
plan
included
tabletop
exercises
as
recently
as
December.
Q
What's
great
about
the
continuity
of
operations
in
the
emergency
operation
plans
that
our
fire
department
is
taking
the
lead
on
those
are
all
encompassing
city-wide
Hazard
plans
that
will
also
include
our
water
system
and
water
distribution.
So
I
think
both
those
documents
and
and
planning
efforts
provide
a
great
opportunity
to
incorporate
any
lessons
learned
from
this
event
and.
Q
Give
a
quick
update
fire
department
told
me
today
that
they've
selected
persis
Consulting
to
help
move
those
planning
processes
forward
that
is
scheduled
to
come
to
council
for
a
contract
approval
on
January,
24th
and
I
anticipate
that
public
engagement
on
those
planning
efforts
will
begin
in
February.
So
again
that
was
work
that
was
already
underway.
Prior
to
this
most
recent
outage.
Q
Them
so
I
know
I'm
going
to
take
a
stab
at
your
question.
Councilman
Mosley
I
know
that
there
are
communication
plans
or
communication
protocol
that
are
part
of
an
embedded
in
most
response
plans
and
operation
plan.
So
I
would
think
that
there
is
information
in
the
plans
that
we
have
and
the
plans
that
we
will
have
that
help
inform
our
communication
strategies.
I
can't
give
you
a
specific
answer
of
what
those
are,
because
I
don't
have
that
in
front
of
me
at
the
moment
we
can
follow
up
with
that.
F
Communications
crisis
management,
the
reason
I'm
honing
in
on
it
is
because
he
took
great
care
to
indicate
that
for
other
areas
there
is
in
fact
a
plan
already
in
place.
I'm
asking
the
question,
because
what
I've
heard
from
some
of
our
neighbors
is
quite
a
bit
of
concern
about
Communications
how
they
were
able
to
learn
what
was
getting
ready
to
happen
next?
What
to
expect
and
what
had
happened
so
I'm
wondering?
S
Place
yes,
thank
you
for
that
clarification.
That's
helpful
because
there
are
plans
on
two
levels:
there's
a
general
communication,
a
crisis
communication
protocol
that
we
follow,
and
we
know
that
that
also
needs
to
be
updated,
which
is
going
to
be
part
of
the
the
emergency
operation
plan
that
we
just
spoke
about
previously,
so
to
update
that
make
sure
that
we
know
what
all
of
our
mediums
are,
who
our
contacts
are
in
those
areas
and
see
what
new
and
best
practices
have
been
developed
since
the
last
time
we
had
that
protocol
together.
S
So
so,
yes,
we
have
a
general
protocol
that
we
follow
and
then
for
specific
projects
and
initiatives.
We
have
a
more
in-depth
communication
plan,
that's
done
for
them,
which
is
what
I
believe
Mr
Woody
was
speaking
about
and
that's
where
we're
really
digging
into
you
know,
who
is
most
impacted
by
this
project
in
the
case
of
the
the
EOP
recall,
we'll
be
spending
a
lot
of
time,
understanding
where
our
most
vulnerable
populations
are
what
their
preferred
methods
of
a
communication
are
and
then
adding
to
that
database.
S
So
I
guess
there
it's
a
yes
and
yes,
we
have
a
general
protocol
and
we
want
to
make
sure
for
specific
incidents
and
projects
that
we
go
even
deeper
than
our
typical
protocol,
where
we
bring
in
a
number
of
people
and
we're
making
sure
that
we
are
communicating
across
a
number
of
mediums
and
then
reaching
into
our
neighborhoods
to
help
amplify
any
messaging
that
we
need
to
get
out.
Did
that
answer
the.
F
G
I
would
say
not
formally
it's
intuitive,
that
we
know
that
we
need
to
communicate
with
you
all.
Sometimes
it
is
a
issue
of
timing.
When
can
should
we
communicate
with
you
when
we
and
most
of
the
time
we
try
to
do
that
when
we
have
enough
information.
A
Yeah
and
one
of
our
struggles
is,
you
know,
we're
already
hearing
from
folks
about
an
issue
that
you
all
are
trying
to
gather
information
about
and
I
you
know
I
would
offer.
This
is
probably
the
second
kind
of
emergency
moment
that
I
have
experienced
with
the
city
and
I
think
where
we
struggle
and
what
I'd
like
to
see
us
address
in
our
emergency
communication
is
certainly
the
internal
piece.
A
I
think
you
know,
you've
been
without
an
assist
assistant
city
managers
for
a
while,
and
now
you
have
two
great
assistant
city
managers
that
are
still
kind
of
learning,
all
their
departments
and
figuring
everything
out.
But
it's
a
great
time
for
us
to
kind
of
nail
down
that
internal
communication
piece,
but
also
you
know
it's
a
struggle
when
something
happens
on
a
weekend
or
a
holiday
or
an
evening.
The
other
piece
I
think
where
I've
noticed
we
have
this
conversation,
and
that
is
a
challenge
for
us
is
at
what
point?
A
A
It
wasn't
clearly
recognized
yet
that
it
was
going
to
be
a
full-blown
emergency,
it
sort
of
simmered
at
first
and
and
then
it
you
know,
became
apparent
and
compounding
that,
of
course,
the
city
was,
you
know,
had
regular
stuff
out
pulled
lots
of
people
back
in
to
work
on
this,
but
you
know
it
was
some
people
were
away,
and
you
know
we
always
have
staff
on
Call
always
covered
24
7
with
stuff
on
call.
A
So
that's
not,
but
you
know,
if
you,
if
you've
got
folks
that
have
traveled
who
aren't
the
staff
on
call
but
you're
going
to
need
them
back
anyway.
It
can
be
a
challenge.
So
I,
don't
know
how
how
you
get
to
a
place
where
you
have
I'm,
not
a
Communications
crisis,
Emergency
Management,
whatever
expert
how
how
to
manage
that,
but
I
I
feel
like
that
is
the
you
know.
Not.
That
has
been
the
bigger
challenges
to
kind
of
figuring
out.
When
did
this
cross
the
line?
A
When
do
we
need
to
enact
all
of
these
measures,
and
so
that
was
just
an
observation
that
I
had
going
through
this
experience.
M
I
think
this
last
part
of
the
conversation
about
when
Council,
when
something
Rises
to
a
council
conversation
I,
think
it's
really
important,
not
even
in
like
cover
ourselves,
but
in
a
we're
leaders
for
this
team
and
we
can
be
abused
and
so
I
think
having
us
as
a
you
know,
when
I've
looked
at
Emergency
Management
plans
before
there's
often
Target
audiences
and
when
does
audience
a
get
in
reach
with
audience
B
right
and
we
do
that
with
our
neighborhood
advisory
committees
or
excuse
me,
like
our
neighborhood
contacts
and
I,
think
incorporating
your
elected
leaders
as
like
one
of
the
audiences.
B
A
B
A
At
what
point
are
you
a
city?
That's
large
enough
that
you
need
to
have
institutionalized
methods
of
communicating
with
the
public
rather
than
depending
you
know,
I
mean
I
saw
mayor
of
Zeb
Smathers
of
Canton.
They
had
a
water
outage
and
he
posted
on
his
Facebook
page
and
I'm.
Pretty
sure.
Every
person
who
lives
in
Canton
is
Zep,
Smathers,
Facebook,
page
friend,
so
he's
able
to
communicate
directly
to
them.
But
I
think
that
that
we.
A
M
Seen
when
there
are
some
of
these
templates
that
there's
just
like
scheduling
so
I
think
part
of
where
I
was
hearing
folks,
really
anxious
and
nervous
was
they
were
having
to
make
a
decision
if
they
were
going
to
get
a
hotel
night
or
leave,
and
they
didn't
know
when
they
were
going
to
hear
next,
and
so,
if
we
can
kind
of
maybe
look
at
some
of
those
matrices
of
decisions
around
timing
and
Communications
and
look
at
if
there's
timelines
that
can
be
built
into
those
Protocols
of
press
releases.
Every.
A
Know
and
I
think
I
think
we
heard
a
lot
from
folks.
That
said,
you
aren't
doing
a
good
job,
communicating
I'm,
not
getting
Communications
and
I.
Think
we've
seen
there
was
a
massive
amount
of
communication,
but
what
wasn't
communicated
was
when
can
you
expect
your
water
to
come
back
on?
And
that's
really
all
anybody
wanted
to
hear
and
that
that
was
the
critical
piece
we
weren't
able
to
communicate
with
accuracy?
A
And
so
unfortunately,
you
know
is
there
a
way
that
is
there
a
way
that
we
could
improve
the
technology
and
the
system?
So
we
have
more
real-time
information
to
be
able
to
say:
okay,
we're
recharging
the
system.
We
know
that
this
neighborhood
will
come
back
online
at
this
time
or
that
time,
but
we
we
did
not
I
mean
we
have
updated
the
technology
and
we
do
have
what's
called
Smart
Meters
now,
but
but
it
seems
like
there
are
more
advancements
that
may
be
possible
and
you're
not
in
your
head.
J
Would
say
that,
in
addition
to
what
you've
offered
that
folks
did
want
more
frequent
communication,
what
has
seemed
the
expectation
would
be
is
like
a
tracking
bar
from
a
delivery
of
a
package
here,
we're
looking
for
a
part.
The
part
is
being
delivered.
The
part
is
being
installed
like
those
are
the
details
of
operations
that
we
shouldn't
be
communicating,
but
there's
some
sort
of
way
for
us,
I
think
to
have
more
often.
Communication
was
also
deeply
anticipated,
and
that
seemed
to
be
a
disappointment.
F
But
I
also
wonder
how
much
that
type
of
communication
is
hindered
by
our
topography,
so
I
feel
that
people
what
they
hate
more
than
hearing
nothing
is
hearing
something
and
then
you
over.
A
J
Sure
and
there's
two
points:
one
is
the
details
of
an
operations
like
a
tracking
bar,
but
the
second
part
is
frequency,
even
if
we
only
had
the
same
information
I
think
like
an
expectation
of
every
eight
hours
or
every
12
hours.
There
were
big
lags
of
time
where
folks
were
like.
Where
do
I
get
information?
What
do
you
mean
you're
telling
till
tomorrow?
It
felt
like
they're
for
the
people
who
were
most
impacted,
even
if
they
had
the
same
information
having
verifiable,
accurate
and
more
frequent
information
seem
like
the
trifecta
yeah.
A
I
and
I
agree
that
I
think
again.
I've
said
this
before
I
think
the
expectation
for
customers
is
that
and
I'm
saying
water
customers
is
that
they
have
an
experience
like
they
do
when
there's
a
power
outage
and
Duke
Energy
is
texting
your
phone
and
even,
if
your
power's,
not
back
on
they're,
continuing
to
text
your
your
phone,
so
they're
they're,
saying
we
know
your
car's
still
up
we're
still
working
on
it.
J
I
know
we're
going
to
talk
about
this
with
the
committee
makeup
in
a
minute,
but
I
think
that
we
also
have
to
honor
that
there
were
commercial
and
residential
customers
that
are
not
the
primary
contact
for
water,
whether
there's
multiple
people
in
a
household
or
renters.
Yes,
you
might
have
whether
it's
a
apartment,
building
or
even
a
family
or
there's
like
there's
a
lot
of
reasons
why
people
weren't
getting
any
information.
J
G
And
one
of
the
things
that
I
think
we
learn
is
that
we
were,
we
were
pretty
conservative
in
terms
of
again
not
over
promising
and
under
delivering.
At
times.
We
just
didn't
have
enough
information
that
we
felt
comfortable,
putting
out
that
information,
but
and
and
that's
why,
in
terms
of
being
conservative,
maybe
we
just
should
have
pushed
the
same
message
every
two
or
three
hours.
G
B
G
It
didn't
feel
good
y'all.
It
really
didn't
feel
good
and
I'm
certain.
It
didn't
feel
good
to
our
customers.
You
made
this
promise.
Where
Is,
My,
Water
I
can't
tell
you.
Well
you
all
know
how
many
emails
you
got
where's
my
order,
but
again
that's
some
harm
and
I
know
we're
taking
a
lot
of
time
on
this
particular
presentation
and
we.
J
Apologize
I
think
it's
worth
it.
Yeah
I
think
that
what
are
the
things
you
mayor
you
mentioned
about
we're
still
with
you,
that's
what
I
think
people
expected
is
like
whether
it
was
the
councilwoman
Turner
did
ask.
Can
we
put
something
on
our
own
Public
Access
television
like
something
public-facing
this
like
we're
still
here
with
you,
we've
got
like
six
to
eight
hour
updates,
even
if
it's
the
same
information
you're
waiting
for
your
tap
to
turn
on
and
we're
waiting
with
you,
it's
like
something
that
was
clearly
anticipated
and
I.
Think
you
might.
B
M
The
head
I
also
want
to
say
you
know,
mayor
you're
referencing.
You
know
folks
kind
of
have
the
experience
of
Duke
Energy
as
their
power
company,
so
they
have
a
Communications
expectation
of
frequency
and
the
information
that's
being
shared
and
I
want
to
share
that
like
Nashville.
Does
that
too,
for
their
water
right?
So
like
what
I
find
really
hopeful
for
the
future,
because
this
situation
stunk?
It
was
terrible
for
everyone
without
water
and
it's
an
opportunity
for
us
to
just
get
better
and
better
at
improving.
Is
that
the
good
news
is?
M
We
are
not
cutting
brand
new
Trail
for
water
utilities
in
the
world.
This
type
of
real-time
communication
about
meter
information
is
possible.
It
will
take
Investments
and
we
need
to
look
at
that
based
on
what
we
learn.
But
I
really
think
that
we
can
continue
having
better
information
through
technology
in
our
water
system,
so
that
if
and
when
just
one
meter
goes
out
on
your
street
or
we
have
something
more
substantial-
that
the
information
coming
out
is
what
people
want,
because
I
think
that's
part
of
it
too.
M
K
A
Well
and
I'll
be
curious
to
see
what
what
comes
out
of
the
committee's
review.
If
this
is
possible.
Under
these
circumstances,
we
we
already
do
real
time.
We
text
people
if
we're
going
to
have
a
planned
water
outage,
because
we're
going
to
replace
the
pipe
or
something
we
do
send
people
text
messages,
and
we
say
this
is
going
to
happen,
and
this
is
what
you
should
expect
and
that's
generally
what
happens
and
you
get
a
text,
your
water's
back
on
and
et
cetera
and
so
forth.
A
But
this
this
this
issue
where
you
lose
pressure
in
this
large
of
a
portion
of
your
system
and
you
have
to
recharge
it
I'll
be
glad
if
there's
technology
that
can
help
us
get
more
accurate
about
when
your
water's
restored.
M
Like
that
data
I
think
would
make
the
tracking
bar
more
effective,
because
you
know
there's
20
of
you
without
water,
we're
two
percent
of
the
weight
of
reaching
the
goal
of
restoring
all
of
your.
What
we
didn't
have
that
information,
so
I
hear
what
you're
saying
but
I
think
I
think
investing
in
the
best
information
technology
for
our
utility
is
in
our
best
interests,
as
we
keep
adapting.
A
A
A
Q
Almost
to
the
end,
that
was
a
great
discussion
and
we
appreciate
that
and
already
the
feedback
that
we're
hearing
so
to
to
finish
off.
My
portion
of
the
presentation
on
January
3rd
city
council
at
a
press
conference
announced
their
intention
to
establish
an
independent,
Review
Committee,
and
so
that
that
is
the
item
that
is
before
you
tonight.
Q
There
is
a
resolution
attached
to
the
council
agenda,
City
staffs
Continue,
to
update
this
resolution
to
reflect
council's
intended
purpose
and
goal
for
this
committee
into
what
I'd
like
to
do
real,
quick
for
those
that
haven't
read.
The
resolution
want
to
share
some
of
the
the
key
takeaways
from
that
resolution
and
then,
of
course,
that'll
be
on
Council
will
be
your
action
to
then
through.
That
resolution
establish
this
independent
Review
Committee.
So
first
just
to
take
a
second
to
talk
over
a
few
minutes.
Q
Talk
about
the
scope,
the
the
independent
Review
Committee
is
going
to
be
responsible
for
a
number
of
things.
One
is
to
review
the
water
outage
and
provide
a
comprehensive
account
of
that
event.
So
to
kind
of
understand
what
happened
to
assess
the
city's
operational
emergency
response
and
communication
efforts.
Q
Occurs
with
the
goal
of
maximizing
our
ability
to
prevent
such
a
crisis
in
the
future,
and
that's
really
the
scope
of
the
committee
as
it
exists
or
is
proposed
in
the
resolution
in
terms
of
committee
composition.
What
is
proposed
right
now
is
a
non-member
multi-disciplinary
committee.
Those
non-members
will
have
various
backgrounds
right
now.
We've
proposed
or
councils
proposed
two
Residential
Water
customers,
One
commercial,
water,
customer,
one
emergency
response,
professional,
two
Communications
professionals
and
three
subject
matter:
experts
in
public
water
systems.
That
would
be
the
proposed
composition
of
the
committee.
Q
That
appointment
process
would
would
include
two
appointments
to
be
made
by
the
Buncombe
County
or
the
Commissioners.
That's
because,
as
we've
covered
earlier,
portions
of
of
the
water
system
are
outside
of
the
city
of
Asheville
and
exist
in
Buncombe,
County
and
even
I
think
some
in
Henderson
County.
So
it's
a
very
large
water
system
and
in
the
remaining
appointments,
so
the
other
seven
will
be
made
by
the
city
council.
Q
J
A
J
And
the
other
part
of
this
is
that
when
it
was
first
presented
to
us
in
the
check-ins,
it
was
just
one.
Residential
and
I
am
really
glad
to
see
that
it's
too
because
of
the
number
of
people
who
may
not
have
gotten
the
alert
because
they
weren't
the
primary
contact
as
the
Water
customer
I'm
thinking,
specifically
a
commercial
and
residential
renters
and
who
disproportionately
pay
per
gallon
for
water
because
they
aren't
offered
a
bulk
discount.
J
Q
Yeah
I
think
the
the
makeup
in
in
the
the
resolution
establishing
this
committee
has
evolved
based
on
feedback
from
Council.
Is
we've
gotten
to
this
point
tonight.
Q
So
a
little
bit
of
a
timeline-
and
this
this
is
really
I-
think
for
for
the
public
and
people
watching
and
just
to
put
this
out
so
we're
here
tonight,
at
January,
10th
and
and
through
this
resolution
and
by
your
Action
Council,
can
establish
that
committee
tonight
we
are
proposing
would
like
to
see
that
the
city
council
then
appoints
their
committee
members
on
January
24th.
So
that
is
your
next
council
meeting.
That's
a
really
quick
turnaround.
I
think
the
County
Commission
would
then
appoint
their
members
at
their
February
7th.
Q
The
meeting
except
excuse
me
February,
7th
meeting
at
which
point
we
would
have
have
the
membership,
would
then
be
able
to
formally
establish
this
independent
Review
Committee,
and
what
we're
asking
is
in
that
first
30
days
is
for
that
committee
to
begin
their
analysis
come
back
in
30
days
and
share
an
update
with
this
body
on
their
findings.
Q
This
caused
and
I
also
want
to
take
a
second
just
to
recognize
and
thank
our
city,
employees
that
actually,
throughout
this
incident,
worked
hard
to
restore
Water
Service
to
this
community
and
with
that
I'm
going
to
sit
down
and
I
can
come
back
up.
If
you
have
any
questions.
Thank.
J
G
Basis,
we
have
water
line,
breaks
almost
on
a
daily
basis.
What
we
are
hoping
is
that
we
don't
have
the
complexities
of
really
really
cold
weather
for
several
days.
We
think
that
we're
doing
all
of
the
upgrades
that
are
needed
to
hopefully
protect
our
system
and
I
think
we'll
definitely
have
learned
in
terms
of
response
and
mayor
I
apologize.
A
Yeah
no
I
well.
Thank
you.
First
of
all
to
all
the
people
who
emailed
us
the
historical
weather
data
for
Asheville
for
the
last
hundred
years.
There's
people
that
did
that
and
one
one
thing
that
I
found
interesting.
The
Mills
River
plant,
which
is
at
issue
here,
came
online
in
the
90s
and
we
actually
haven't
had
a
prolonged
period
of
cold,
apparently
that
we
just
experienced
since
Mills
River
came
online
and
somebody
can
correct
me
if
I'm
wrong,
but
based
on
the
weather
history,
that
people
provided
us.
A
So
hopefully
we
were
taking
necessary
steps
and
I'm
sure
it
won't
happen
again,
and
hopefully
we
also
I
mean
we
can't
count
on
not
experiencing
extreme
cold
weather,
because
that's
probably
likely
to
happen
again
for
this
portion.
So
so
at
the
conclusion
of
this
part,
we're
we're
going
to
need
a
motion
to
create
this
committee.
That'll
be
the
action
that
Council
needs
to
take
and
we
do
have
a
number
of
people
who
are
signed
up
to
speak
so
Council.
B
M
I
I
just
have
one
more
thing:
I
see
several
water
department
staff
in
the
back
of
the
room
and
I
just
want
to
say.
I
am
frustrated
that
this
happened
in
our
community
and
I
can
also
be
really
grateful.
At
the
same
time,
I
know
that
this
meant
time
away
from
your
families
during
the
holiday.
I
know
that
this
meant
nights
and
I
know
that
after
water
was
restored,
you
haven't
stopped
because
you're
doing
preparedness
work.
So,
despite
the
frustration,
I
feel
that
this
happened
and
the
desire
to
never
happen
again.
A
That
Maggie,
thank
you
so
much
for
highlighting
that,
and
you
know
you
guys
are
a
great
team.
You
work
together
really.
Well,
there
wasn't
any
shouting
there.
Wasn't
anybody
throwing
anything
I
mean
just
a
lot
of
determined
work
to
get
through
it,
so
that
was
pretty
remarkable
to
to
witness
you
know
I.
This
is
very
challenging
because
we
are
grateful.
We
know
that
there
are
people
that
experience
a
water
outage
for
a
week.
F
A
F
N
Just
saying
well
on
our
average
day,
which
typically
we're
pretty
flat,
you
know
it's,
it's
21.5
is
our
average
for
a
yearly
average
per
day.
We
may
get
up
to
22
23
24,
that
there's
bumps
throughout
the
day
based
based
on
demand,
but
we're
at
about
half
our
rate
of
capacity.
Now.
A
A
We
we're
enviable
in
terms
of
our
water
capacity
and
and
I
think
when
people
talk
about
infrastructure
too,
in
terms
of
growth
that
we're
experiencing
it's,
it's
the
pipes
in
the
ground
and
the
tanks
and
the
whole
system
that
you've
got
to
to
maintain
I.
Think
our
infrastructure
challenge
has
been
more
around
the
older
parts
of
the
system.
I
would
guess
so
yeah,
because
the
newer
pieces
are
new,
so.
N
Yeah
and
before
anybody
is
allowed
to
hook
onto
the
system
or
be
hooked
onto
the
system,
we
do
for
a
residential.
We
do
a
pressure
test
and
we
make
sure
we
have
to
ensure
that
we
can
serve
that
customer
and
it's
the
same
basically
the
same
process
for
a
commercial
customer.
It
just
involves
hydrants
and
a
lot
more
flow,
okay,
but
but
that
those
are
done
up
front
to
make
sure
we
have
the
capacity.
A
M
My
understanding,
too,
is
that
there's
providing
clean
water
is
really
regulated.
There's
a
lot
of
extremely
detailed
technical
Knowledge
from
the
federal
government
and
the
state
government
to
ensure
that
there's
consistency
of
this
important
resource,
and
so
these
layers
that
we're
talking
about
of
like
developmental
review
project
by
project
actual
folks
going
out
into
the
field
and
doing
tests
on
the
system
that
all
ties
into
a
regulatory
framework
that
says
if
we
are
starting
to
reach
a
threshold
like
if
we're
at
80
percent.
That's
correct!
M
B
M
I'm
going
to
mess
it
up,
talk
to
it,
because
when
we
talked
about
that
earlier,
that
really
helped
me
understand
that
as
we
grow,
there
are
triggers
at
the
federal
level
that
are
overseeing
our
work,
to
ensure
that
we
start
going
to
expansion,
planning
of
our
production
facilities
and
our
infrastructure.
Sure.
J
So
is
there
a
way
to
communicate,
communicate
and
follow
up
to
what
my
colleagues
have
offered?
What
role
the
Mills
River
facility
does
in
increasing
our
capacity,
because,
if
that's
regularly
having
issues
or
offline
in
a
situation
like
this,
is
it
artificially
adding
to
our
capacity?
Is
it
probably
a
question
that
goes
along
with
folks
asking
about
the
capacity
for
development?
No.
N
A
Okay
thanks,
okay,
so
any
questions
regarding
we
need
a
motion
for
the
committee
piece
of
it
before
I
can
take
public
comment.
A
M
Less
agenda
so
could
I
just
read
the
top
part.
Okay
I
can
make
a
motion
for
a
resolution
establishing
an
independent,
Review
Committee
focused
on
reviewing
the
water
outage
in
order
to
assess
infrastructure
needs
in
the
city's
response
and
to
determine
what
can
be
done
to
maximize
prevention
and
improve
response
efforts
for
future
events.
A
U
Good
evening
my
name
is
Bill
Robinson
I'm,
an
award-winning
journalist,
a
long
time
entrepreneur,
a
father,
a
grandfather
and
a
national
resident
I
live
in
South
Asheville
in
a
building
that
is
a
HUD
subsidized,
a
rather
large
Hut
subsidized
apartment,
building
for
the
elderly
and
the
disabled,
lots
of
very
elderly
people
there
and
so
I'm
here
to
talk
about
the
impact
that
it
had
on
my
friends
and
neighbors,
and
myself
too,
but
mainly
my
friends
and
Neighbors.
This
isn't
a
luxury
water
right.
It's
like
it's.
U
Like
air
and
if
we
were
to
suddenly
undergo
a
loss
of
air,
imagine
the
suffering
there.
This
is
kind
of
different,
even
than
that
at
least
it
would
be
a
quick
depth
if
we
lost
air
with
this.
This
was
suffering
that
went
on
for
a
long
time.
If
I'm
not
mistaken,
we
were
out
of
water
five
or
six
days,
I'm,
not
mistaken.
If
next
door
is
any
gauge
and
I
think
it's
a
really
good
gauge
and
I
hope
the
city
has
somebody
monitoring
it
constantly
and
really
taking
tips
and
understanding
better.
U
What's
going
on
from
it,
there
were
people
out
of
water
for
10
days
or
more.
There
may
still
be
people
out
of
water
right
now,
I'm,
not
sure,
but
that's
not
true,
I
think.
U
U
Now
the
heroes
in
this
situation,
where
the
fire
department,
you
can't
imagine
what
it
meant
to
have
firemen,
bringing
over
bottled
drinking
water
to
the
elderly,
how
heartwarming
that
was
and
another
hero
is
councilwoman
Roney
who
was
over
there.
I
didn't
see
anybody
else
from
this
room
over
there
in
our
apartment,
complex
with
a
clipboard
over
the
holidays,
taking
notes
and
asking
people
questions
about
how
hard
it
was
and
what
they
were
having
to
go
through.
That
was
quite
amazing,
really
blew
me
away.
U
So
you
know,
as
a
journalist
and
a
writer
I'm,
not
we're,
often
accused
of
burying
the
lead
I'm
not
going
to
bury
the
lead
I'm
going
to
take
my
closing
and
move
it
right
up
to
the
front
in
my
commentary,
which
is
what's
really
ominous.
U
What's
really
alarming,
is
that
nobody's
saying
it
won't
happen
again
and
even
when
the
mayor
just
led
the
witness
to
say
what
happens
if
in
March
we
go
through
a
cold
snap
still
nobody's
even
you
know,
painting
a
Rosy
picture
about
it
and
I'm,
not
even
talking
about
just
having
you
know,
rose-colored
Shades,
about
the
process
and
the
water
system
here,
I'm
talking
about
having
the
intention
to
make
sure
it
doesn't
happen
again,
because
it's
only
through
having
that
intention
that
it
won't
happen.
Thank
you.
So.
T
Is
Raylan
Allen
and
I'm
a
proud,
homeowner
and
Community
member
of
West
Asheville
I
weathered
the
storm
in
my
hometown
of
Rochester
New
York,
which
is
65
miles
east
of
Buffalo
New
York,
where
the
storm
was
the
most
deadly
I'm
here
to
talk
about
my
career
I
spent
10
years
in
affordable
housing
and
homelessness.
In
the
last
five
in
Emergency
Management,
some
of
the
language
that's
missing
tonight
is
recovery
and
Emergency.
T
Management
I
started
my
career
in
the
Lake
Ontario
flood
relief
efforts
worked
on
Hurricane
Maria
response
in
Puerto,
Rico
hurricane
Michael
and
Irma
recovery
in
Florida
and
I
also
worked
on
covid-19
response
across
New
York
City,
Arkansas,
Maryland,
Illinois
and
Connecticut.
Currently,
I
support,
hurricanes,
Ian
and
Nicole
in
Florida.
T
I've
lived
experience
of
the
ice
storm
of
91
in
Western,
New
York
and
tropical
storm
Henry
and
deadly
hurricane
Ida
New
York
City
well
I
fully
support
the
formation
of
an
independent
Review.
Committee
I
see
two
gaping
holes
in
the
proposed
composition.
The
first
is
intentionally
to
include
our
rental
population
because
they
don't
have
the
same
access
to
resources
and
communication
as
homeowners.
T
The
second
is
adding
an
emergency
management
disaster
recovery,
specialist
subject
matter
expert
to
this
composition,
while
the
inclusion
of
emergency
response
is
vital,
Disaster,
Recovery
or
response
is
only
one-fourth
of
Emergency
Management
response,
recovery,
preparedness
and
mitigation
are
the
four
pillars.
So
I
asked
the
council
to
consider
an
emergency
management
specialist
in
either
recovery
mitigation
or
preparedness
to
this
team,
as
well
as
think
towards
equity,
and
not
to
exclude
our
renters.
O
O
My
opinion
is
the
South.
End
is
growing
rapidly,
and
this
is
a
lot
of
these.
Things
have
been
improved,
increasing
tax
base,
but
the
infrastructure
has
not
been
worked
on
to
handle
all
this.
We've
even
got
another
big
apartment,
complex
going
on
in
swing
Creek,
and
that's
just
my
personal
opinion
and
I
wanted
to
express
it
and
as
far
as
these
task
force
go
I'm
a
retired,
City,
employee,
I've,
seen
these
task
force
formed
and
they
make
recommendations
and
then
they're
just
pushed
to
the
side.
Recommendations
aren't
taken
care
of
I.
P
Thank
you,
mayor
members
of
council.
My
name
is
Chris
Burns
I'm
here
with
Tommy
Lauder
and
we're
here
representing
Congressman
Chuck
Edwards,
like
you
he's
received
many
many
phone
calls
emails,
snail,
mail
letters
over
the
course
of
the
last
week
and
a
half
two
weeks,
both
as
a
member
of
the
Senate
North,
Carolina,
Senate
and
now
as
our
Congressman,
and
we
just
want
to
you
know.
First
I
would
like
to
say
you
know
thank
you.
P
Miss
Campbell,
you've
been
very
responsive
in
terms
of
answering
our
questions
and
getting
information
back
and
the
congressman
wanted
me
to
rely
on
to
you
that
he
is
very
interested
to
continue
to
hear
what
you're
going
to
do
to
make
sure
that
this
doesn't
happen
again
and
and
the
answers
of
what
caused
it.
I
know
looking
at
your
faces
and
and
your
questions
in
your
eyes
is
this
presentation
was
made
over
the
last
hour
and
a
half.
You
guys
still
have
a
lot
of
the
same
questions
that
our
residents
and
constituents
have
so
I.
P
V
Good
evening,
mayor
and
council
members
I'd,
first
of
all,
like
to
start
by
expressing
my
appreciation
as
well,
for
those
who
are
out
in
the
cold,
fighting
unknown
situation
and
circumstances
around
the
holidays
and
the
sacrifices
and
efforts
they
made
in
an
attempt
to
restore
services.
I'm
grateful
for
that.
Those
Frontline
folks
deserve
a
lot
of
praise
for
their
efforts.
V
V
Frankly,
at
the
moment,
I
am
not
filled
with
confidence
that
the
city
is
prepared
to
deal
with
the
broad
spectrum
of
potential,
truly
catastrophic
events
that
might
take
place
here
and
I
think
as
Citizens
and
residents.
We
deserve
to
know
that
the
city
has
fully
planned
for
and
put
in
the
materials
and
the
management
that
we
need
to
make
sure
that
we
can
address
those
situations
if
and
when
they
arise.
V
D
D
That's
coming
from
me,
I
I'm,
having
a
hard
time
finding
any
single
place
to
blame
I
mean
this
is
a
unbelievable
I,
guess,
weather
anomaly:
I
used
to
live
in
Chicago
before
I
moved
here
in
zero
degree,
temperatures
are
no
joke
and
we
do
have
an
old
infrastructure
problem
to
me,
this
isn't
a
water
problem.
It's
a
money
problem
and
we
have
we
talked
about
our
legislative
agenda
tonight.
Maybe
you
could
explain
to
everybody
our
unique
the
unique
law
that
Asheville
is
Underwear
by.
D
We
can't
charge
the
extra
rate
outside
of
the
city
limits
as
a
prudent
business
here
all
the
time.
Why
don't
you
run
on
the
government
a
little
bit
more
like
a
business
and
that's
a
prudent
business
thing
to
do
and
we're
not
allowed
to
do
that
and
we're
the
only
city
in
the
in
the
state
I
believe
that
this
pertains
to
so
this
special
treatment
of
Asheville.
If
you
want
to
take
that
back
to
Chuck
Edwards
and
you
want
a
little
cooperation
from
the
higher
ups,
you
know
why
don't
why?
D
Don't
you
get
off
our
neck?
With
that?
You
know.
How
are
we
going?
We
it's
not
that
we
don't
have
great
plans.
We
just
don't
have
the
money
to
put
in
the
plans.
We
got
copious
amounts
of
fresh
water
down
in
Mills
River.
You
can
tap
a
hole
in
the
ground
and
pull
up
water
from
an
ancient
glacial
aquifer,
which
is
what
Sierra
Nevada
did.
D
Q
D
I
got
a
lot
of
grapes
about
the
water
situation,
but
you
know
I,
don't
blame
Council
for
this
I!
Don't
blame
the
mayor
for
this.
I
know
that
people
want
information
right
now,
because
we
are
all
on
Amazon
Prime
and
you
know
we
want
everything
right
now
and
sometimes
the
answer
is
I.
Don't
know
you
know
and
I
don't
want
to
be
over
promised
and
told
the
water
is
going
to
be
on
tomorrow.
D
If
it's
not
you
don't
know,
it's
just
a
pretty
unfortunate
situation,
but
you
know
we're
spending
10
million
dollars
a
year
on
the
water,
Improvement
I
I.
Don't
think
that
it's
not
that
we're
not
spending
any
money.
We
just
don't
have
enough,
and
it's
not
that
you
aren't
spending
enough
attention
on
this
I
mean
you
got
to
pay
attention
to
pickleball
too.
You
know
I
mean
we
got
all
these
other
things
that
everybody
wants
right
now
and
you
know
the
humanitarian
crisis
of
the
water
being
turned
off.
I
mean
I've.
D
Had
that
happen
in
my
life,
I've
been
to
blame
for
that
and
that's
really
no
fun
also-
and
you
know,
but
we
lord
over
everybody,
if
you
can't
pay
your
trash
bill,
this
the
storm
water
fee,
you
know
I
use
28
worth
of
water,
which
requires
thirty
dollars
worth
of
sewage
maintenance.
My
bill
is
127
a
month
and
we
will
turn
it
off.
We'll
turn
off
your
water.
D
You
know
so
that's
kind
of
thuggish
in
my
opinion,
but
thanks
for
all
that
you've
done
merry
Christmas
and
happy
holidays,
belated,
and
thanks
for
all
that
you've
been
doing.
Thank
you.
B
E
The
city
put
together
failed
to
mention
severe
injuries
that
the
police
inflicted
in
the
summer
of
2020..
Understandably,
the
community
has
lost
a
lot
of
trust
in
the
things
that
you
all
say.
You'll
do
basic
Communications
were
lacking
throughout
this
process,
and
it
took
two
full
days
before
the
city
even
acknowledged
that
it
was
happening.
I
was
on
the
ground
working
with
local
Mutual
Aid,
which,
by
the
way,
is
currently
being
criminalized
by
the
cops
in
your
city
and
I,
heard.
E
The
stories
of
folks
who
are
experiencing
the
crisis
because
getting
water
in
people's
hands
was
the
number
one
priority.
I
talked
to
families
utterly
folks,
disabled
people
and
Spanish
speakers,
I
Heard
lots
of
residents
in
the
Shiloh
community
who
have
come
to
expect
being
ignored
as
they
were
at
your
press
conferences.
I
talked
to
one
resident
in
the
western
region
who
felt
he
was
being
forgotten
and
described
himself
as
an
endangered
species.
E
I
asked
for
the
city's
help
with
water
supply
for
our
Outreach
efforts
to
no
avail.
I
was
watching
live
updates
of
the
maps,
knowing
they
were
inaccurate
as
neighbors
were
coming
through.
To
tell
me
they
had
no
water,
a
trickle
or
brown
water
after
we
were
told
that
the
city
had
fully
restored
water
and
was
no
longer
under
our
boil
advisory
I
heard
from
people
who
told
me
they
didn't
even
know
there
was
a
boil
advisory
because
the
communication
was
so
poor,
with
some
even
being
sickened
by
the
water.
E
Meanwhile,
the
hotels
welcomed
tourists
and
we
were
being
asked
to
conserve
breweries
kept
growing
their
beer
instead
of
bottling
water
for
the
people,
all
while
paying
less
than
residential
customers
and
far
less
than
the
national
average
for
their
water.
Failure
to
pay
a
residential
water
bill
can
get
your
home
disconnected
from
a
life-sustaining
resource
within
two
weeks
of
non-payment.
If
the
city
can
freely
fail
to
provide
water
to
customers
for
two
weeks,
will
people
be
compensated
for
lost
water
and
wages?
Disasters
will
continue
to
happen
as
the
climate
changes
and
late
stage.
Capitalism
Roars
forward.
E
This
is
our
new
normal
and
we
must
be
planning
for
more
to
come.
I'm
deeply
appreciative
of
the
work
of
city
workers,
I'm
thankful
to
the
neighbors,
who
helped
us
all
get
through
this.
The
spirit
of
community
here
is
alive
and
well,
and
without
that
I'm
sure
more
people
would
have
been
left
behind.
Your
Communications
must
be
in
Spanish
at
a
minimum.
We
served
so
many
Spanish
speakers
who
were
systematically
excluded
from
this
important
information.
These
meetings
should
also
include
translators
every
single
time.
E
Please
don't
let
this
process
become
another
stunt
to
make
the
city
management
look
good
with
no
change.
Community
members
need
an
honest
accounting
and
a
new
emergency
plan
that
centers
serving
immediate
needs
and
our
most
vulnerable
community
members
I'd
also
like
to
remind
my
neighbors
of
how
much
our
existing
networks
and
love
for
one
another
can
keep
us
safe
when
the
city
systems
fail
to
do
so.
So,
let's
plan
with
one
another
in
our
neighborhoods
in
preparation
for
the.
E
A
You
Katie
Hudson.
X
X
Hey
y'all,
okay,
first
and
foremost,
clean
potable
water
is
the
first
priority
in
a
water
outage.
I
don't
mean
to
sound
infantilizing
with
my
tone
here,
but
I
want
to
be
super
duper
clear
that
our
water
pipes
are
not
the
only
way
to
get
clean
water
to
Citizens
and
customers.
You
also
need
to
have
a
backup
plan
of
what
your
trucks
coming
in.
What
your
grocery
stores,
what
your
local,
Mutual
Aid
groups
and
non-profit
groups,
are
going
to
do.
That's
part
of
our
city,
water
map.
It
extends
beyond
the
pipes.
X
X
All
weather
extremes
could
cause
issues
and
weather
events
are
getting
more
Extreme
More
unpredictable
and
more
frequent
in
we're
having
a
higher
frequency,
we're
going
to
see
more
mudslides,
we're
going
to
see
more
floods
and
infrastructure
fails
and
significant
changes
in
temperature
like
in
the
past,
we've
had
these
cold
temperatures,
but
it
wasn't
as
rapidly
onset
as
it
was
this
time
like
we're,
going
to
have
those
weird
Mountain
Winters
to
more
Extremes
in
the
future.
X
That
point
is
to
say:
we
need
a
meteorologist
or
climatologist
on
this
committee
to
examine
whether
we
need
to
be
preparing
for
a
higher
occupancy
and
how
how
what
I'm
saying
is
we
need
to
plan
for
worse
than
the
worst,
because
the
Baseline
is
changing,
we're
not
going
to
be
able
to
just
come
into
compliance
and
think
that
that
is
enough.
We
need
to
be
planning
proactively,
and
that
includes
making
our
occupancy
include
hotels
at
full
capacity
and
residents
having
their
families.
X
X
Finally,
we
trust
the
city
with
our
water
rights
at
the
cost
of
our
self-sufficiency,
which
we
would
have
we.
We
trust
you
with
our
water
rights
and
we
need
those
water
rights
back
if
we
cannot
trust
you
with
them,
what
I
mean
by
that
is
the
legal
right
to
collect
your
own
rain
water,
use
your
own
water
treatment
systems
at
point
of
use
and
put
less
burden
on
the
larger
infrastructure.
We
need
to
think
about
future
proofing.
Our
city
thank.
Y
This
is
the
little
green
light.
Oh
there.
It
goes
all
right,
so
anyhow,
I'm
not
here
to
cast
blame
I'm
here,
because
I
actually
want
to
serve
on
this
committee.
I'm
an
Urban
Farmer
in
West,
Asheville
and
I
sell
at
a
couple
of
different
tailgates,
and
some
of
my
Farmer
friends
were
negatively
impacted
by
those.
Far
worse
than
I
was
I'm
concerned
that
there
aren't
enough
people
on
this
committee.
Y
I
know
that
that's
what
I'm
hearing
from
a
lot
of
other
people
I
have
a
background
in
working
in
an
aquatic
toxicology
lab.
We
do
have
issues
whenever
we
have
unreliable
water
and
unreliable
sanitation.
Y
As
far
as
biological
issues,
I,
don't
see
anyone
fulfilling
that
role
on
this
committee
and
I
would
like
to
see
that
and
that's
really
all
I
have
to
say.
Oh
and
also
I
would
like
to
thank
Sage
Turner
because
she
showed
up
in
Candler
and
she
didn't
have
to
because
she's
city
council,
but
she
came
out
of
the
city
and
I,
appreciate
that.
Thank
you.
A
Okay,
Council,
those
are
the
folks
that
we
have
signed
up
to
speak
on
this
matter
and
I
I
do
actually
appreciate
I,
don't
know
if
Jonathan
already
left,
but
one
one
thing
we
haven't
talked
about
this
in
a
long
time.
Just
to
note
before
we
talk
about
this
committee,
Asheville
does
have
a
long
history
of
political
water
wars.
A
But,
as
a
result,
Asheville
is
under
some
unique
restraints
with
regard
to
how
it
funds
its
water
system
in
the
rest
of
the
state
cities
that
have
water
systems
charge
a
differential
rate
for
customers
outside
the
city
limits
than
within
the
city
limits,
and
whether
you
think
that's
fair
or
not.
That's
the
practice
and
that
is
used
to
that
I
believe
the
thinking
there
is
that
customers
outside
the
city
limits
aren't
also
paying
city
property
taxes.
A
Thus,
the
differential
rate
is
charged
and
those
funds
are
used
to
fund
the
capital
needs
and
repairs
and
maintenance
of
the
water
system.
Asheville
has
local
legislation
that
restricts
that
we
cannot
charge
a
differential
rate
to
customers
outside
the
city
limits
which
you
know
I,
don't
have
an
I'm,
not
saying
whether
that's
good
or
that's
bad.
From
a
fairness,
standpoint,
I'm
I'm
merely
pointing
out
that
it
is
a
limitation
on
the
revenue
collection
to
help
fund
the
system.
A
A
A
If
the
city
wants
it,
City
may
not
want
it
for
various
reasons,
but
that
it
is,
it's
called
a
voluntary
annexation
which
is
sort
of
ironic,
because
it's
not
exactly
voluntary,
but
it.
It
means
that
as
a
city's
water
system
grows,
so
does
its
City
Limits
and
therefore
also
its
tax
base
to
support
its
entire
city.
A
So
we
haven't
talked
about
this
in
a
long
time
that
legislation
was
passed
some
time
ago
and
additionally,
the
water
system-
and
this
is
a
good
thing-
I-
think
we
also
have
local
legislation
that
does
not
allow
us
to
transfer
our
water
Revenue
outside
of
the
water
fund
to
fund
the
rest
of
the
city
operations.
This
is
a
bad
practice
that
happened.
A
A
When
I
was
in
my
Master's
in
public
administration
zillion
years
ago,
we
were
always
taught:
don't
transfer
your
Enterprise
funds
to
supplement
your
general
fund,
specifically
with
regard
to
utilities,
so,
but
but
we
do
have
that
restriction
and
I
I
want
to
make
that
clear
too,
because
I've
heard
at
least
one
person
say
well,
are
you
using
your
water
revenues
to
improve
your
water
system?
And
the
answer
is
yes
and
I?
Think
you
saw
in
the
presentation
tonight
the
five-year
Capital
plan
is
over
70
million
dollars,
and
this
is
an
ongoing
project.
A
Now
one
point
of
history:
when
this
system
was
governed
by
an
authority
between
the
city
and
the
county,
the
city
and
the
county
were
allowed
to
use
monies
from
the
water
system
to
supplement
funds.
I
believe
it
was
up
to
five
percent
each
also
both
bodies,
the
city
and
the
county,
which
predate
US
and
all
existing
County
Commissioners,
had
to
approve
the
budget
for
the
water
system
and
I
understand
that
there
were
a
lot
of
conflicts
over
decisions
about
putting
money
and
investing
in
the
system
to
maintain
it.
A
And
so
it
is
fair
to
say
that
for
a
period
of
years
and
I
see
some
nodding
of
those
who
know
this
history,
the
system
was
not
properly
maintenanced
and
and
so
we're
playing
a
lot
of
ketchup.
But
the
good
news
is
for
the
last
several
years
we
have
been
doing
a
lot
of
ketchup
and
making
significant
investments
just
completed.
A
The
Norfolk
Reservoir
project,
which
was
around
38.5
million
dollars
so
so
significant
Investments,
are
being
made
into
the
system
to
play
catch-up
and
as
a
lot
of
people
know,
there
are
parts
of
it
that
are
quite
Antiquated,
so
I
hope
that
casts
some
light
once
again,
we're
sort
of
doing
a
I
the
best
job
we
can
do
with
our
fiscal
arm
tied
behind
our
back,
if
that,
if
that
makes
any
sense,
so
you
know
you
have
to
balance
what
customers
can
reasonably
pay
for
water
service
with
the
needs
to
invest
in
the
system
and
I
think
we're
always
working
on
striking
that
balance
within
the
constraints
that
we
have
to
operate
under
from
a
legal
standpoint
and
I'm
sure
anyone
who
comes
to
these
meetings.
A
All
the
time
is
absolutely
tired
of
hearing
about
legislative
restrictions
to
how
we
do
our
business,
but
it
is
what
it
is,
so
you
missed
it.
Jonathan
I
was
highlighting
some
of
the
points
you
were
making
during
your
speech.
Thank
you
all
right,
so
history
in
context
about
what
what
we're
doing
here
and
with
that
we
have
a
motion
before
us
to
approve
the
creation
of
a
committee
consisting
of
nine
members.
The
county
will
appoint
two
of
the
members
to
it
and
any
other
questions
or.
J
Comes
first,
I
do
have
a
curiosity
around
if
we
could
back
up
to
are
we
missing
an
opportunity
to
make
sure
we
have
a
disaster
specialist
explicitly
named
and.
A
Chief,
you
may
want
to
speak
to
this
I
think
we,
the
description
we
have
here
was
trying
to
tie
into
the
system
we're
using
in
Buncombe
County
in
terms
of
Emergency
Management.
R
Yeah
I
think
that
it
would
be
impossible
to
have
somebody
that
I
mean
those
are
so
that
disaster
management,
emergency
preparedness
are
the
same
discipline,
so
I
think
that
would
absolutely
capture
those
concerns
with
that.
That
representative.
J
A
R
N
A
B
M
A
I'm
still
hoping
the
county
will
be
the
one
to
appoint
this
position,
but
maybe
we'll
see,
but
but
this
will
help
them
as
well
any
other
tweaks
or
concerns
I,
I
I
know
the
Temptation
is
to
make
this
committee
larger
and
larger
and
larger,
because
we
can
think
of
so
many
folks
that
have
a
lot
to
contribute
to
a
committee
like
this,
so
I
I
empathize,
with
the
desire
to
make
it
bigger
I'm,
also
very
concerned
that
it
be
agile
and
be
able
to
move
quickly
and
bring
reports
back
to
us
and
I
know
that's
incredibly
difficult
to
do
the
larger
and
larger
you
make
a
committee,
but
so
I'm
hopeful.
A
We've
struck
the
right
balance
in
terms
of
the
quality
of
the
content,
we're
going
to
get
versus
the
need
to
represent.
You
know
all
the
different
professional
aspects
of
this
and
those
who
were
affected.
A
F
A
All
right,
so
so
with
that
change
of
or
additional
wording
all
those
in
favor,
please
say.
A
A
Okay,
we
have
next
we're
Switching
gears
entirely
a
resolution
appointing
a
member
to
the
Asheville
City
School
Board
of
Education
Maggie
Burleson
I'm,
going
to
propose
that
we
just
kind
of
go
down
the
road
and
everyone
say
who
they
want
and
see.
If
somebody
gets
four
of
us,
if
that
or
so
earlier
today,
we
we
interviewed
four
folks
for
the
vacancy
on
the
Asheville,
City,
School,
Board
and
well.
We
are
now
going
to
fill
it.
A
We
and
we
just
so
everybody
knows
we
interviewed
Jesse
Warren,
William
young
Jr,
Miriam,
musachi
and
Pepe
acebo,
so
you
want
to
start
on
that
end.
Sure.
A
Y
A
A
K
Handle
the
boards
and
commissions
appointments.
Thank
you,
mayor,
manheimer,
okay.
The
board
of
commission
committee
met
earlier
this
afternoon
to
review
16
appointments.
Those
appointments
are
as
follow:
Asheville
area
River,
Front
development.
Commission.
There
were
two
seats
open
both
for
her
business
or
Property
Owners
within
the
riverfront
District
No
eligible
applications
were
received,
and
so
the
clerk's
office
will
re-advertise
those
seats
and
for
the
audit
committee
no
applications
were
received.
The
clerk's
office
will
re-advertise.
K
K
This
particular
appointment
basically
has
two
actual
votes,
and
so
first
we
would
like
to
take
this
vote
for
the
recommendation
for
Elliot
Smith
and
the
appointment
of
Christopher
Von
Danish.
So
can
I
get
a
second
Sandra.
J
K
Say
all
those
in
favor
all
those
in
favor,
okay
and
so
Christopher,
Van
Danish,
who
was
basically
the
alternate
for
this
particular
board?
Now
that
he's
a
member
of
the
actual
board,
we
have
that
position
open.
So
therefore,
we're
recommending
that
internet
wise
to
fill
the
Christopher
as
current
alternate
role,
I.
A
K
A
K
Okay,
the
homeless
initiative
advisory
committee,
the
boards
and
commission
committee
recommends
the
appointment
of
Celeste.
Ordway
can
I
get
a
second
second?
Okay,
all
those
in
favor,
aye,
okay,
the
metropolitan
sewer
district,
the
board
and
commissions
committee
recommends
the
reappointment
of
Mayor
Esther
manheimer
can
I
get
a
second?
Second,
all
those
in
favor,
aye,
aye.
K
K
The
sustainability
advisory
committee
on
energy
and
environment,
the
boarding
commission's,
recommends
the
appointment
of
Joel
Osgood
Ashley
case
Alicia
Goldstein
and
Sophie
Mullenix,
okay,
all
those
in
favor
aye
and
the
last
but
not
least,
urban
forestry.
Commission.
The
boarding
commission's
committee
recommends
the
reappointment
of
Patrick
Gilbert
and
the
appointment
of
Chardon
Dietrich.
Is
there
a
second
Kim
all
those
in
favor
aye?
That
concludes
the
boards
of
commission's
business
and
I'll
turn
it
back
over
to
Mayor
mannheimer.
Thank
you
very
much.
A
Okay,
we've
reached
the
portion
of
our
agenda
where
we
take
general
public
comments
on
items
that
were
not
on
our
agenda
and
the
first
person
signed
up
to
speak
is
Missy
Baker
and
again.
You'll
have
three
minutes
just.
W
Thank
you
all
for
having
me
I
was
asked
to
address
the
mayor
and
city
council
by
several
businesses
in
in
Asheville
I.
Both
work
in
Asheville,
downtown
on
Cox,
Avenue
and
I
own,
a
business
on
Cox
avenue.
So
both
are
very
important
to
me.
Obviously,
while
I'm
not
fully
in
the
loop
I
feel
allocating
funds
from
the
Buncombe
County
tourism
development
towards
the
Cox
avenue,
Green
Street
and
the
amount
of
I
heard
tonight,
it
was
one
and
a
half
million
dollars
is
like
painting
a
messy
house
in
hopes.
W
W
We
need
to
clean
up
Asheville
in
more
ways
than
one
first
and
we've
spoken:
weekly
Street
sweepings,
a
weekly
litter
pickup
by
the
property
owners
which
I
personally
do
every
day
and
the
city.
If
it's
on
city,
property
or
sidewalks,
which
I
also
do
staying
on
top
of
graffiti
by
all,
possibly
creating
jobs
for
to
help
Property
Owners
stay
on
top
of
and
clean
it.
W
W
W
I
have
security
cameras
all
the
way
around
my
business
and
my
building
and
I
have
turned
in
a
lot
of
footage
of
people
tagging
other
businesses,
homeless,
camps
hear
me
out
and
I'm
going
to
go
over
for
a
second,
because
I
think
I
might
be
the
only
person,
but
in
the
20s
and
30s
there
were
homeless
camps.
We
need
to
have
some
sort
of
homeless,
Camp
come
up,
I
know
it's
an
issue
and
we've
all
talked
about
it,
but
it's
the
white
elephant
in
the
room.
V
I'm
returning
to
an
example
from
our
recent
experience,
but
I
hope
you
understand
that
it
has
broader
implications.
One
thing
citizens
want
from
their
government
is
the
truth.
We
don't
like
being
lied
to.
V
Information
about
the
location
of
public
water
infrastructure
is
readily
available.
An
outage
map
was
never
going
to
reveal
any
information
that
wasn't
easily
obtainable
by
other
means.
Let's
face
it.
If
terrorists
want
to
sabotage
our
water
system,
an
outage
map
wasn't
going
to
make
it
any
easier
than
it
already
is.
V
Admittedly,
I'm
not
a
lawyer,
but
even
if
there
were
actual
legal
obstacles
who
exactly
was
going
to
prosecute
or
pursue
a
civil
suit.
The
federal
government
I
can't
imagine
a
court
looking
kindly
on
federal
prosecution
for
publishing
an
outage
map
during
an
officially
declared
state
of
emergency
when
citizens,
safety
and
well-being
was
at
stake.
Similarly,
a
private
citizen
was
going
to
bring
suit
based
on
what
harm
to
them
exactly
such
a
grievous
breach
of
their
water
supply
privacy
that
they
sustained
actual
damages
of
some
sort.
V
Can't
imagine
a
court
giving
the
time
of
day
to
such
a
claim.
When
government
tells
citizens
that
they
can't
have
information
supplies,
dubious
reasons.
Why
not,
and
then
two
days
later
actually
provides
the
information
they
asked
for
it.
It
loses
Trust,
it
turns
out.
It
was
possible
to
give
us
a
GIS
map
of
the
outage
areas.
Other
municipality
municipalities,
of
course,
do
this
on
the
regular.
V
When
citizens
see
the
government
spinning
excuses
and
explanations
that
neither
hold
water
nor
last
very
long,
people's
trust
is
eroded
and
that's
the
very
trust
that
is
vital
in
getting
important
things
done
when
people
don't
trust
their
government.
Conspiracy
theories
proliferate.
Important
safety
announcements
aren't
taken
seriously.
People
start
wondering
about
widespread
corruption
and
competence
incompetence.
These
responses
erode
the
ability
of
government
to
actually
do
the
people's
work.
V
It's
a
downward
spiral
of
mistrust
and
ineffectiveness.
What
happens
during
the
next
emergency
truth-telling
means
taking
responsibility.
Truth-Telling
enables
accountability.
If
there's
an
actual
reason,
you
can't
provide
Maps
own
it.
Maybe
no
one
was
available
to
make
them
or
a
lack
of
actual
data
about
where
the
outages
were
and
if
it's,
because
a
map
would
make
the
city
look
bad,
admit
it.
But
please
next
time
don't
lie
to
us.
A
Yeah
D
Pierce.
Z
Appreciation
number
one:
the
Asheville
pickleball
Association
would
like
to
express
our
appreciation
to
the
council
and
our
city
manager
and
to
the
Parks
and
Recreation
Department,
as
led
by
D
Tyrell,
for
handling
the
process
of
negotiating
to
a
shared
Court
concept,
which
you
all
have
been
part
of
for
both
the
pickleball
and
Tennis
user
groups.
The
solution
calls
for
all
Asheville
Asheville
public
courts
to
be
lined
for
pickleball,
with
some
courts
receiving
semi-permanent
Nets.
What
remains
is
finalizing
the
user
schedule,
which
defines
what
group
has
Priority
Access
at
what
days
and
at
what
times?
J
Z
Z
Montford
concerns
the
Asheville,
pickleball
Association
is
well
aware
and
shares
in
the
concerns
expressed
about
pickleball
play
by
the
Montford
community
and,
in
particular
the
Montford
residents
surrounding
the
public
courts.
We
understand
that
it
is
the
responsibility
of
the
city
and
the
Parks
and
Recreation
Department
to
work.
These
concerns
out.
We've
offered
several
suggestions
to
Parks
and
Rec.
That
may
be
helpful
and
we
are
ready
to
participate
more
deeply
in
the
process
if
that
would
be
helpful.
Z
D
B
D
The
pickleball
people
and
I
also
recognize
that
there's
a
lot
more
of
you
than
me
and
she
said:
yeah
Jonathan
Shield
was
down
my
spine.
I
forgot
an
important
piece
of
history
that
I
don't
have
any
data
to
back
up,
but
I'm
certain
that
councilwoman
Smith
broke
some
kind
of
record
in
the
least
amount
of
money
spent
on
the
most
amount
of
votes
ever
gotten.
Zero.
B
D
Bam,
that's
doing
more
with
the
least
amount
and
I
think
it
speaks
the
amount
of
respect
that
the
community
has
for
you
over
the
five
years
that
you
put
into
that.
So
yay
that
and
Sage
had
asked
who
the
first
mayor
was,
that
was
directly
elected
and
I
still
don't
necessarily
know,
but
I
think
Lenny
was
the
first
one
that
served
a
four-year
term.
B
D
Sydney,
so
there
was
that
and
as
we
were
talking
about
special
laws
that
pertain
to
Asheville
Buncombe,
only
my
very
favorite
special,
only
Buncombe
County
law
is
the
Reed
Howell
Act
of
1931,
which
I
don't
have
a
whole
lot
of
time
to
get
into
tonight.
But
don't
worry
it's
kind
of
it's
kind
of
crazy
and
again
I
just
appreciate
everybody's
service.
Q
D
D
But
I'm
gonna
focus
on
other
things,
so.
D
Questions
for
me,
I'm
always
available
I
had
a
moment
on
New
Year's,
Eve
I
thought
to
just
email,
the
mayor
and
say
you
know,
I,
don't
I,
don't
blame
you
for
this.
I
know
that
you
got
a
lot
going
on.
I
got
an
automatic
response.
Of
course
you
know
and
then,
like
an
hour
later,
she
actually
responded
me
and
let
me
make.
D
Thought
that
was
nice
and
I
know
that
you've
been
in
a
tough
spot
and
thanks
for
handling
it
so
well
everybody
else.
Thanks.
A
That
was
me:
partying
up,
New
Year's,
Eve,
Katie
Hudson.
X
Hello
again
just
wanted
to
a
little
bit
off
topic
of
my
last
one.
Just
wanted
to
follow
back
up
with
actionable
buy-in
is
a
lot
more
efficient
at
establishing
public
trust
than
PR
Spin
and
I
I.
X
Don't
want
to
I,
don't
say
that
derogatory
I
I
mean
like
PL
has
its
place,
but
you
will
not
waste
as
much
time
with
Communications
if
the
communications
make
people
feel
heard
and
seen
as
equals,
and
that
would
include
things
like
giving
us
access
to
water
bottles
or
water
test
strips
in
the
event
of
an
emergency,
to
trust
that
we
know
how
to
take
care
of
ourselves
and
each
other
in
partnership
with
you,
I
think.
X
In
future
disasters
which
again
in
I
don't
want
to
sound
too
negative,
but
extreme
weather
events
are
going
to
happen
more
and
more
regularly
and
we
can
survive
them
together.
If
we
just
like
trust
and
be
humble
about
it
and
not
try
to
cya,
let's
just
like
see
each
other,
you
know,
okay,
that's
that's
all
I
got
to
say
we
we
can't
be
trusted
to
do
stuff.
Just
you
know,
let
us
do
something
we
want
to
help.