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A
B
Public
information
officer
for
Asheville,
Fire
Department
and
as
we
head
into
the
weekend,
the
city
of
Asheville
would
like
to
share
the
most
up-to-date
information
regarding
the
water
restoration
efforts.
We
will
have
three
speakers.
Once
again,
we
will
have
the
director
of
water
services
David
Melton.
We
also
have
fire
chief
Scott
Burnett
and
the
mayor
Esther
manheimer,
and
if
you
would
just
keep
your
questions
to
the
end,
to
be
answered,
we'll
start
with
David
Melton.
Thank
you.
C
C
One
of
the
questions
are:
my
house
is
in
the
air
where
service
has
been
restored
or
is
in
progress,
but
I
still
don't
have
the
water
given
elevation
pressure
and
lines
and
the
demand
there
will
be
some
fluctuation
in
water
service
question
two:
how
am
I
supposed
to
conserve
water
if
I
don't
have
any
water?
The
request
to
conserve
water
is
for
customers
who
have
water
service
when
customers
with
water
reduce
the
use
that
helps
keep
more
water
in
the
system
which
keeps
pressure
up
and
helps
us
recharge
the
entire
water
system.
C
C
This
is
some
updates.
Since
our
last
press
conference,
water
production
distribution
continued
to
improve
and
additional
areas
are
either
restored
or
in
progress,
Concord
Road
to
Fairview
roads
include
endless
Grove,
Charlotte,
Highway,
Gap,
Creek,
Highway
and
Cane
Creek
Road,
Royal
ponds
and
Mount
Royal
will
be
coming
on
shortly.
C
Water
is
making
it
through
Sweden
Creek
Road
as
well
Brevard
Road
from
the
parkway
to
Long
Shoals
South,
and
we
are
recharging
the
water
system
that
has
been
impacted
by
the
water
outage
in
the
western
surface
area
as
well,
and
if
you
take
a
look
at
the
map,
the
two,
the
remaining
shaded
area
and
the
metal
is
where
we're
talking
about
for
the
Royal
Pine
Creek
area
right
in
there
and
we're
also
working
to
get
water
to
the
average
Creek
area.
At
this
point
in
time
season.
D
Scott
Burnett
fire
chief.
We
continue
to
distribute
drinking
water
to
those
who
are
unable
to
get
drinking
water
on
their
own.
As
of
4
P.M.
Today,
we've
distributed
to
over
1200
people
who
have
been
unable
to
get
drinking
water
due
to
the
success
of
our
2-1-1
partners
in
reaching
those
who
can't
get
drinking
water
and
also
due
to
the
water
that
has
been
restored
to
many
places,
the
requests
for
drinking
water
have
decreased
significantly.
D
A
We
understand
this
is
a
terrible
hardship
on
so
many
folks,
so
many
families
who
are
experiencing
this
outages
outage,
and
so
many
businesses
who
are
dependent
on
water
to
operate
their
business
and
the
urgency
has
not
let
up.
We
are
continuing
to
work
and
I
know.
This
is
Friday
afternoon
and
people
are
probably
concerned
about
going
into
a
weekend,
and
we
just
want
to
reassure
you
that
this
team's
not
going
away
we're
going
to
stay
here
until
this
is
fully
restored.
A
I
do
want
to
address
a
couple
of
things
that
were
were
trying
to
address
that
we've
heard
out
there,
either
through
social
media
or
for
Direct
Communications
from
folks.
One
is:
do
you
need
to
declare
a
state
of
emergency
for
the
city
of
Asheville,
and
the
answer
is
that
we
are
operating
under
the
governor's
state
of
emergency,
which
was
declared
on
December
20th
and
is
good
for
30
days
for
anything
related
to
the
weather,
and
this
incident
is
related
to
the
weather,
so
we
are
covered
under
the
governor's
state
of
emergency.
A
We
we
again,
we
are
working
with
Emergency
Services
here
in
Buckingham
County,
which
are
supported
by
the
state,
and
so
that
helps
us
in
making
sure
water
is
distributed
to
those
are
in
need
that,
and
the
chief
already
talked
about
talked
about
that
earlier,
a
particular
note.
As
we
go
into
the
weekend,
we
were
using
the
2-1-1
system
which
we're
going
to
use
until
the
end
of
today,
but
after
this
evening,
we'll
need
to
switch
over
to
the
Water
customer
service
line
if
people
need
water.
A
So
if
you
need
water,
emergency,
Water,
Resources
you'll
need
to
call
the
customer
service
line,
and
we'll
recap
this
after
this
press
conference.
So
this
is
on
writing
and
that
number
is
828-251-1122.
That's
the
city's
customer
service
line.
You
can
also
find
that
online
on
our
website,
but
that's
828-251-1122
and
that's
for
emergency
Water
Resources.
Another
question
I
have
been
asked
and
wanted
to
address
was
I've
talked
to
the
chair
of
our
area.
Independent
Restaurant
Association,
a
question
about
restaurants.
So
if
restaurants
don't
have
water,
the
county
health
department
is
not
going
to.
A
You
know:
you're
not
allowed
to
operate
under
state
law,
but
but
you
can
operate
under
a
boil
water
advisory.
So
if
you
have
water
but
you're
under
that
boil
water
advisory,
we
have
already
provided
training
for
restaurants,
so
they
know
how
to
operate
under
the
boil
water
advisory
restrictions,
but
that
is
possible.
However,
if
if
a
restaurant
has
been
shut
down
for
operating
without
water
and
needs
to
come
back
online
this
weekend,
because
they've
got
water
restored,
this
is
only
for
restaurants,
who
are
actually
shut
down.
They
will
need
to
call
the
county.
A
828-250-5016
again,
this
information
will
be
online.
If
you
are
a
restaurant,
that's
been
operating,
but
you
shut
yourself
down.
You
just
stopped
operating
because
you
didn't
have
water
and
you
want
to
come
back
online
after
you
have
water
water.
That
is
fine.
You
can
do
that
under
the
boil
water
advisory
with
the
boil
water
advisory
restrictions
again,
this
will
all
be
recapped
in
a
press
statement
after
we
close
out
of
here
that
will
be
pushed
out.
So
if
there's
anyone
has
any
questions
or
needs
those
phone
numbers
again,
that's
going
to
be
available.
A
So
so,
just
to
reiterate,
you
know,
I
had
another
question
from
someone
who
said
I
had
water
and
then
it
was
shut
off.
Well,
the
water
wasn't
shut
off
the
water
pressure
is
building
in
the
lines
and
as
people
use
it,
the
water
pressure
is
reducing
and
people
are
losing
their
water
service
or
it's
being
reduced
to
a
trickle.
A
So
this
is
what
we're
talking
about
when
we
talk
when
we
talk
about
those
who
do
have
water
if
they
can
conserve
their
usage,
so
we
can
build
back
up
all
of
the
tanks
that
are
distributed
throughout
the
city,
all
of
the
pipes
that
need
to
be
fully
charged
in
order
to
provide
water
service
to
Residents
and
to
businesses.
That's
why
we're
asking
you
to
conserve
water?
A
We
and
finally
I
just
want
to
say
you
know
again
we're
going
into
a
weekend,
we're
not
taking
our
foot
off
the
gas
mileage,
we're
going
to
be
available,
pushing
out
information
and
working
on
the
ground
to
restore
Water
Service.
So
from
from
from
all
of
us
here.
We
hope
that
this
situation
is
quickly
resolved
and
you
know
we're
we're
understanding
that
you're
going
through
an
incredibly
difficult
time
without
water,
and
we
understand
that
and
we're
going
to
work
hard
to
restore
it.
So
if
there
are
questions
as
we
close
this
conference
out.
E
As
opposed
to
financial
hardship,
I
mean
a
lot
of
us
in
this
room
are
not
in
a
financial
hardship,
but
it's
you
know
tough
times
economically
right
now.
Inflation
is
a
pain
in
the
butt
too
literally,
and
you
know
it's,
it's
just
an
added
expense.
For
many
of
us
to
have
to
go
to
the
store,
to
spend,
I
mean
hundreds
of
dollars
on
bottled
water
and
that's
wasteful.
Is
there
anything
that's
being
done
to
just
get
Buckets
and
jugs
filled
up
yeah.
D
A
I
will
just
supplement
by
saying
there
are
a
lot
of
apartment
complexes
and
other
retirement
communities
that
have
to
have
in
place
secondary,
Water
Resources,
just
as
part
of
their
permitting,
and
we're
aware
that
they've
brought
in
extra
resources
for
residents
there
in
those
communities.
I
realize
that
does
not
address
everyone's
need,
but
hopefully
addresses
some
folks
who
are
able
to
have
access
to
those
resources
for
things
like
flushing
toilets
such
as
you
were
asking
about.
E
C
E
E
F
C
Can
the
additional
pump
was
brought
in
to
help
Foster
the
western
part
of
the
our
system?
That
is
up
up
out
of
order
right
now.
That
pump
is
in
place
pumping
about
1500
gallons,
a
minute
which
equates
to
around
2
million
gallons
a
day.
So
it's
definitely
in
place
of
working
at
this
time.
One
thing
we
have
to
remember
and
and
we're
asking
for
patients
with
this,
that
service
area
has
a
demand
or
a
capacity
of
about
nine
million
gallons
a
day,
so
that
kind
of
puts
some
of
that
in
perspective.
How.
E
This
is
from
another.
Reporter
is
City,
going
to
be
doing
anything
for
businesses
hurting,
and
this
is
one
of
the
busiest
times
of
the
year
for
the
bar
and
restaurant
industry
right
before
New
Year's
into
you
know
what
considers
a
drop-off
in
sales
in
January
February
they're,
losing
out
on
a
lot
of
money,
especially
those
people
that
have
New
Year's
Eve.
You
know
plans
in
place.
A
I
think
the
biggest
frustration
I've
heard
is
that
they're
not
hearing
exactly
when
they're
going
to
have
full
water
restoration
so
that
they
can
do
their
planning
their
Staffing.
We
we
hear
that
and
I
think
as
we've
sat
here
through
these
press
conferences,
and
you
all
have
heard
how
water
distribution
works
when
you're
recharging
a
system,
it's
that
fits
and
starts
where
you'll
see
water
and
you'll
see
water
drop
off.
A
So
we're
very
conscientious
about
the
challenges
for
businesses
who
are
water
dependent
and
what
I
can
tell
you
is
that
we're
trying
to
restore
water
as
fast
as
possible.
We
have
had
some
questions
from
folks
who
say:
well,
you
know
how
come
I
see
a
business
with
water
on,
say:
Hendersonville
Road,
but
I
live.
You
know
in
a
subdivision
near
there,
but
I
don't
have
water,
and
you
know,
as
I
understand
how
the
system
works.
You
have
a
lot
of
these
main
trunk
lines.
A
These
main
feeder
lines
that
are
closer
to
those
large
roadways
and
so
water
customers
closest
to
those
lines,
are
seeing
water
first
and
you
know
that's
positive
for
businesses
but
negative
in
that.
When
we
see
that
increase
in
water
usage
and
the
drop-off
from
pressure
we're
having
to
continuously
try
to
rebuild
that
system,
so
you
know,
in
answer
to
your
question,
we're
trying
to
work
as
fast
as
possible
to
restore
services.
A
A
Mean
I
think
that's
a
good
question.
We'll
certainly
look
into
it.
We
want
to
be
able
to
make
sure
anything
that
is
available
like
that
that
could
help
support
businesses
that
we
tap
into.
We
certainly
did
everything
we
could,
for
example,
during
covid
and
made
resources
available
locally.
If
there
are
opportunities
like
that,
we're
going
to
look
at
that.
We're
going
to
you
know
do
everything
to
make
them
available
for
all
of
our
folks
here
in
Asheville
and
Beckham
County.
What.
F
A
So,
as
I
understand
it,
the
state
of
emergency
can
allow,
for
you,
know
the
emergency
response
resources
and
allow
for
those
that
coordination,
and
that
happened,
and
also
the
recovery
of
costs
associated
with
states
of
emergency,
which
can
be
significant
because
you're,
obviously
paying
overtime
and
things
like
that
you
can
as
I
understand.
It,
also
helps
with
procurement
like
if
you
need
a
pump
or
something
like
that
you
may
be
able
to.
A
You
know,
have
a
shorter
path
if
you
will
bureaucratically
for
things
like
that,
so
it
also
does
allow
for
certain
what
I
would
consider
pretty
Extreme
Measures
in
terms
of
you
know,
if
you
have
to
shut
folks
down
or
do
things
like
that
which
we're
not
looking
at
but
but
you
can,
you
could
do
something
like
that
if
you
needed
to
under
a
state
of
emergency
again
we're
not
looking
at
doing
that.
But
but
those
are
the
kinds
of
things
you
could
do
under
a
state
of
emergency.
E
C
As
far
as
exact
numbers,
we
don't
the
way
we
represent.
That
is
more
geographically
like
this,
because
it's
really
hard
to
tell
because
we
could
live
in
the
same
subdivision.
I
could
be
20
feet
in
elevation
above
you,
you
may
have
water
and
I
may
not.
So
that's
why
we
want
to
represent
geographically
and
the
pink
area,
or
is
areas
that
are
either
restored
or
in
progress
of
being
restored.
F
A
B
A
I
and
I
don't
know
if
this
is
to
so
our
system
normally
apparently
operates
at
about
22
million
gallons
per
day.
That's
the
whole
system
and
right
now
it's
operating
at
28
million
gallons
as
of
this
morning,
so
it's
full
on,
but
that
water
demand
needed
to
restore
all
the
tanks
and
all
the
lines
is
obviously
great.
So
maybe
that
gives
people
kind
of
an
idea
of
what
impact
it
has
to
conserve
water
to
be
able
to
let
that
system
recharge.