►
Description
CORRECTION: At the 1:55 mark, rather than "parts of the Deerfield area were added last night," that should be "parts of the Devonshire area were added last night."
B
B
Good
afternoon
everyone
I'm
Kelly
cloak
public
information
officer
for
the
Asheville
Fire
Department,
and
today's
press
conference,
the
city
of
Asheville,
will
update
everybody
on
their
water
service,
restoration
and
the
drinking
water
distribution.
You
will
hear
from
three
speakers
you
will
hear
from
the
director
of
Water
Resources,
David
Melton,
also
fire
chief
Scott
Burnett
and
the
mayor
Esther
manheimer.
We
will
start
off
with
David
Milton
and
if
you
would,
please
save
all
questions
to
the
end.
Thank
you.
C
Good
afternoon
and
thanks
for
being
here,
I'm
David
Melton,
director
of
water
resources
for
the
city
of
Asheville,
I'd
like
to
start
this
conference
by
saying
that
I
completely
understand
the
frustration
of
our
customers
during
this
event.
But
rest
assured
staff
is
still
working
and
will
continue
working
24
hours
a
day
until
this
issue
is
resolved.
C
C
We
do
know
the
spa
view.
Mountain
and
Canada
knob
areas
located
in
the
western
portable
water
system
will
likely
be
the
last
areas
to
return
due
to
several
factors
like
elevation
and
pumping
to
get
full
service
for
all
customers
continue.
Water
conservation
will
be
key.
Here's
what
the
community
can
do
to
help
us
recharge.
The
system,
minimizer
delay,
processes
that
use
large
amounts
of
water.
C
C
Also
I
would
like
to
thank
MSD
as
they
are
partnering
with
us
and
aiding
and
water
leak,
repair,
restoration
and
here's.
What
you
may
see
when
the
water
comes
back
online
again,
you
may
see
fluctuations
and
pressure
and
intermittent
cloudiness
and
intermittent
outages
as
we
return
the
system
to
full
pressure.
C
D
Good
afternoon,
Scott
Burnett
fire
chief
I,
wanted
to
give
the
community
an
update
on
our
efforts
to
deliver
drinking
water
to
those
who
are
unable
to
attain
that
water
on
their
own.
As
of
11
A.M
this
morning,
1100
people
have
received
drinking
water
over
the
last
three
days
and
those
requests
that
are
coming
in
that
has
been
possible
through
our
partners
at
2-1-1.
D
It
when
calling
2-1-1,
please
note
that,
due
to
Extended
call
times
the
wait,
time
may
be
may
be
extended.
Your
call
will
be
answered.
You
will
be
placed
on
that
list
and
you
will
have
water
delivered
to
you
if
you
have
that
need
also
when
calling
2-1-1,
we
know
that
some
in
our
community
rely
on
water
for
heating
for
medical
devices.
If
you
have
those
needs
for
drinking
water,
make
sure
that
you
talk
through
that
referral
specialist
when
you
call
two
and
one
to
make
sure
that
those
those
needs
can
be
resolved
as
well.
D
I
would
I
would
like
to
thank
our
city
of
Asheville
employees
in
the
development
services
department
of
the
public
works
department,
the
fire
department,
the
Parks
and
Recreation
Department
for
spending
the
last
three
days,
making
sure
that
the
people
in
our
community
have
that
drinking
water.
Also,
our
partners
with
the
Buncombe
County
Emergency
Services
and
the
Buncombe
County
fire
departments
for
making
making
this
happen
again.
A
Thanks
Chief
and
thanks
for
your
department
and
all
the
partners,
continued
efforts
on
making
sure
we're
providing
emergency
drinking
water
for
folks
who
are
in
need.
Once
again,
we
want
to
thank
all
the
members
of
the
public
for
your
patience.
Our
we
know
this
is
a
crisis
situation,
we're
working
as
fast
as
possible.
B
A
Than
just
an
inconvenience-
and
we
understand
that
this
is
an
emergency
that
needs
to
be
addressed,
because
water
is
vital
to
folks
and
the
functioning
of
their
lives,
and
we
understand
that
I
want
to
make
sure
that's
clear.
We
understand
the
urgency
of
this
situation.
We
want
to
thank
all
the
folks
that
have
helped
make
sure
that
those
who
have
called
2-1-1
and
reached
out
and
have
been
provided
water.
A
They
have
extended
offers
to
help
us.
They
are
working
with
the
Buncombe
County
Emergency
Services
I
spoke
this
morning
with
the
county
manager
and
the
chair
of
the
County
Commission
graciously
offered
any
assistance.
They
are
working
as
they're
tied
in
with
emergency
services
to
make
sure
all
the
needs
for
emergency
Water
Supplies
are
being
met.
I've
also
spoken
with
the
Metropolitan
sewage
District
director.
A
They
have
reached
out
and
offered
help
and
are
providing
assistance
to
support
the
water
department
in
the
efforts
to
handle
issues
with
leaks
there.
They
have
the
technical
expertise
in
that
in
that
area
and
have
been
willing
and
able
to
step
up
and
help
our
crews.
So
thank
you
all
to
all
of
our
partners.
Everyone
who's,
pitched
in
to
help
make
sure
that
we're
up
and
running
as
soon
as
possible
and
for
folks
out
there.
You
know
I've
heard
from
a
lot
of
people.
A
I
have
water,
but
then
I
lost
water
or
I
have
low
water
pressure,
and,
as
we've
tried
to
make
clear,
as
the
system
is
recharged
and
demand
is
fluctuating,
people
may
see
a
loss
of
water
and
then
they
may
see
their
water
come
back.
The
fits
and
starts
as
as
I
call
it
are
indicative
of
recharging,
a
water
system,
and
so
that
is
to
be
expected.
I
know
the
inclination
is
to
open
your
top
Full
Tilt.
A
Put
it
on
the
website,
provide
it
to
all
the
media
so
that
everyone
has
the
information
that
has
been
provided
in
today's
press
conference
again
to
the
members
of
the
public
who
are
patiently
waiting
for
water.
We
are
working
as
fast
as
possible
and
we
understand
that
this
is
a
terrible
situation
for
you
and
your
homes
and
for
businesses
who
are
had
to
Halt
their
businesses
because
of
lack
of
water.
We
understand
this
is
a
crisis
and
we
are
working
as
fast
as
possible
to
restore
water.
A
C
The
cotton
line
we
gave
in
the
beginning,
we
prefaced
that
as
a
goal,
and
it
was
our
goal
and
we're
still
working
towards
that.
It's
just
the
complications
of
the
system
and
the
complexity
of
the
system.
We
have
to
do
it
carefully
and
we
have
to
do
it
precisely
so
we
don't
cause
even
more
problems,
plus
we,
we
had
great
support
with
our
partners
at
ncdeq
and
we're
working
with
us
through
this,
but
there's
also
regulatory
considerations
as
well
as
as
we
go
through
this
process.
As
of
today.
A
I
mean
but
I
would
I
would,
and
this
is
a
lay
person
sitting
in
these
staff
meetings.
Listening
to
the
staff
talking
technical
details
about
why
a
pocket
here
or
a
pocket
there
might
not
receive
service
within
the
time
period,
and
it
may
be
because
that
area
specifically
has
a
tank
that
needs
to
be
filled
to
you
know
the
greatest
level
in
order
to
create
enough
pressure
to
serve
that
area.
A
No
I
don't
think
there
there
is
I,
mean
I,
think
we're
still
hopeful.
Our
48-hour
Mark
is
four
o'clock
today.
I
think
we're
still
hopeful
that
we'll
see
a
majority
of
folks,
but
we
don't
want
to
promise
that,
because
the
usage
has
fluctuated
the
uses
is
changing.
How
much
pressure
is
in
the
system?
Whether
or
not
people
are
seeing
a
drip
and
then
they
lose
it
or
they
get
constant
flow,
and
then
they
lose
it.
A
So
we
want
to
be
careful
in
saying
that,
because
the
last
thing
you
want
to
do
is
say
it's
going
to
happen
by
this
exact
Market.
Doesn't
that
is
a
very
frustrating
experience,
but
I
think
what
should
be
encouraging
news
is
that
we
are
seeing
customers
come
back
online.
That
system
is
recharging
and
that
effort
is
constant
ongoing
and
it
is
in
progress.
So
we're
not
seeing
any
reason
why
that
will
stop
happening,
and
that
is
the
good
news.
It's
just
a
matter
of
time.
At
this
point.
E
A
No
we're
it's
much
easier
to
talk
about
geography
and
you
know
we
have
and
let
me
just
go
a
little
bit
in
the
weeds
here
for
a
minute,
so
we
have
a
smart
metering
system.
We
made
those
upgrades
over
the
last
several
years,
but
it
requires
literally
driving
by
and
picking
up
that
data
to
be
able
to
know.
Does
this
household
have
water
right
now.
A
Does
this
household
because
we
have
people
saying
I
live
in
a
subdivision
where
I
have
no
water,
but
my
my
friend
who
lives
on
the
other
side
of
the
subdivisions
had
water
the
whole
time.
So
what
we
are
have
already
put
in
progress
and
what
is
already
going
to
happen
with
our
system
is
that
smart
metering,
where
you
can
remotely
detect
whether
each
customer
is
receiving
water
at
the
fingertips
at
your
fingertips
at
a
computer,
console
that
you
know,
for
example,
I
think
you're
used
to
seeing
that
with
Duke
Energy.
C
C
And
can
you
talk
a
little
bit
about
the
elevations
before,
but
that's
that's
the
way
it
is
plus
we've
got
the
man
pulling
off
of
it
in
between,
because
it's
at
the
end
of
our
water
system,
but
with
the
elevation,
is
the
biggest
factor
in
that
event
of
the
pump
to
get
water
there,
like
I,
said
we've
secured.
This
pump
should
be
here
at
one
o'clock
today,
which
is
going
to
greatly
Aid
Us
in
boosting
that
up.
C
E
One
more
question
for
the
mayor:
obviously
you
talked
a
little
bit
about
State
resources
and
County
resources.
I
know
you've
heard
this,
but
a
lot
of
people
want
to
know
why
more
help
hasn't
come
from
the
state.
What
is
your
response
to
those
concerns
and
is
that
help
needed
right
now
or
was
it
needed
over
the
last
few
days.
A
I
would
say,
the
state
is
doing
everything
they
can
do
to
help
Assad
I
mean
the
state,
doesn't
run
a
water
system
and
doesn't
have
you
know
the
equipment,
but
they
have
the
emergency
response,
support
that
they
provide
to
Buckland
County
Emergency
Services,
so
the
state
is
doing
what
they
can.
I
also
talked
with
Senator
Chuck
Edwards
last
night.
He.