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From YouTube: What's Up AVL! – Episode 28
Description
Jessica Hughes, with the City of Asheville’s Communication and Public Engagement Department, joins host Sam Parada as they sit back and talk about City projects happening now in Stormwater, Public Works, Development Services, and Transportation.
B
Good
afternoon
Nashville
I'm
Sam
ferretto
with
the
city
of
Asheville
communication
specialist,
and
this
is
W.
This
is
what's
up
Asheville
on
wres
100.7
FM
with
me:
I
have
Jessica
Hughes,
also
with
cape
a
communication.
Specialist
she's
I
work
with
her
all
the
time,
I'm
very
happy
to
have
you
here.
How
are
you.
C
Yeah
so
similar
to
you,
Sam
I'm,
a
cape,
specialist
and
I
work
as
a
liaison
for
different
departments
in
the
city,
and
really
my
role
is
just
to
help
advise
and
help
departments.
You
know
communicate
out
the
projects
that
they
have
going
on,
making
sure
that
the
community
knows
about
it
and
really
just
figuring
out
the
strategy
behind
those
projects
and
figuring
out
which
mediums
of
communications
we're
going
to
use.
So
what.
B
B
B
Know
that
Jessica's,
probably
behind
the
camera,
so
yeah
very
happy
to
have
you
here
so
I
know
that
today
you
want
to
talk
about
some
specific
surveys
or
events
going
on
with
some
of
your
departments,
but
before
we
get
into
that,
I
just
wanted
to
jump
in
and
say
that
yeah
as
Liaisons,
we
have
our
departments
that
we
work
with.
We
sit
down
with
them.
We
talk
about.
We,
we
come
up
with
a
communication
plans
for
their
projects,
so
we
find
target
audience
the
communication
goals.
Yeah.
B
C
Also,
just
I
think
one
of
the
most
rewarding
Parts
about
the
communication
and
engagement
process
is
just
figuring
out.
What
Partners
can
we
partner
with,
and
that
could
be
internal
between
different
departments
in
the
city,
and
it
could
also
be
externally
too
so
figuring
out.
You
know,
is
there
something
that
we
need,
that
a
partner
could
help
us
on
and
then
identifying
which
Partners
may
want
to
be
available,
which
is
just
really
great
to
see.
C
You
know
about
probably
like
three
four
months
ago,
we
had
an
event
that
we
did
for
the
College
of
patents
Street
project,
and
it
was
really
great
because
we
had
external
partners
coming
in
and
we
also
had
different
departments
come
into
and
help
the
event,
and
it
was
just
a
great
success.
You
know,
and
really
just
it
was
a
One-Stop
shop
for
that
project
or.
A
C
B
Yeah,
and
on
top
of
that
too,
you
also
have
you
know
through
this
communication
plans
that
we
work
on,
and
this
has
to
do
with
the
surveys
and
public
meetings.
Any
kind
of
public
engagement
or
public
input
is
We've,
started
it
to
analyze,
who
is
being
most
negatively
impacted
by
whatever
project
that
we're
doing
so.
You
know
whatever
whether
it's
a
neighborhood
or
a
nice
demographic
or
a
race
demographic.
C
Yeah
and
I
really
think
you
know
within
Cape.
We
have
a
lot
of
really
great
tools
to
also
make
sure
that
we're
reaching
those
people
that
we're
missing.
So
you
know
we
have
public
input
and
we
can
look
at
that
data,
that's
in
there
and
we
can
pull
out
like
oh
we're,
missing
an
entire
demographic
that
didn't
get
this.
C
So
we
now
we
need
to
know
we
gotta
pivot
our
communication
plan
and
figure
out
how
we're
going
to
Target
that
demographic
to
make
sure
we're
reaching
it
and
more
recently,
I
know,
we've
been
using
our
social
media
to
look
at
the
demographics
and
the
analytics
as
well.
Just
to
know
you
know
who
are
we
reaching
on
each
social
media
platform
and
being
a
lot
more
strategic
in
what
we
share,
how
we
share
it?
B
Also
so
the
surveys-
yes,
we
just
heard
what
earlier
this
week
that
some
people
can't
take
the
surveys,
because
maybe
we
are
targeting
a
senior
population
where
they
don't
use
computers
or
maybe
they
don't
feel
comfortable
or
they
just
don't
know.
So
that's
when
things
like
the
radio
show
come
into
play.
So
we
can
tell
you
about
the
surveys
and
hey
spread
the
word.
B
You
know
we
have
a
lot
of
I
think
we
have
four
projects
you
can
talk
about
today,
just
now,
maybe
even
more,
but
you
know
these
are
things
that
we
hope
you
know
we're
just
yelling
in
every
direction.
Hopefully
someone
gets
it
yeah,
but
yeah
there's
many
options.
So
yeah
tell
me
about
your
your
big
projects
going
on
right
now,.
C
C
C
So
it
might
help
too
just
to
start
back
from
the
beginning
of
like
what
is
storm
water
right.
So
yes,
so
storm
water
is
water
that
comes
from
rain,
snow,
I
smell,
you
know
more
often,
not
it
soaks
into
the
soil
or
it
could
be
stored
in
a
pond
or
a
lake,
but
sometimes
it
flows
across
hard
surfaces.
And
you
know
we
have
storm
drains
for
that.
A
C
Our
storm
water
system
is
really
to
capture
all
of
the
water
that
goes
across
those
hard
surfaces
and
try
to
prevent
flooding.
Mishaps
I'll
say,
and
so
the
study
really
is
just
to
figure
out
like
how
first
is
to
figure
out
like
what
does
the
community
know
about
storm
water?
What
do
they
know
about
the
program?
Everybody
knows:
there's
a
storm
water
fee,
that's
on
your
tax
bill.
C
What
does
that
fee
go
towards
which
kind
of
just
general
awareness
about
what
storm
water
is,
but
the
study
really
is
just
to
you
know
figure
out
like
what
needs
to
happen
in
the
future.
So
the
first
phase
of
the
study
is
really
just
to
look
at
the
current
and
future
operational
needs,
whether
that
be
Capital
Financial.
C
Yes,
so
part
of
that
is
a
survey
that
they
have
going
on
right
now
and
it's
primarily
focused
on
General
awareness
and
knowledge
of
the
community
about
the
storm
water
program.
What
it
does
was
it
doesn't
do
and
also
can
help
identify
areas
of
concern.
So
they
know.
Oh
this
area,
you
know,
needs
updates
to
the
storm
water
program,
okay,
so
that's
kind
of
like
the
first
phase
and
then
there's
also.
C
We
have
a
contractor,
that's
coming
in
that
some
of
you
may
have
seen
at
Community
meetings,
but
they're
conducting
community
meetings
just
going
around
talking
to
people
getting
their
feedback
sharing
out
the
survey
and
then
once
that
is
done,
there's
going
to
be
a
set
of
recommendations.
That's
going
to
be
built
out
in
part
from
the
assessment
that's
coming
from
the
contractors,
okay,
but
then
also
in
part,
that's
going
to
come
from
the
community
itself.
So
really
that
way,
our
team
knows
better
how
to
prepare
and
plan
for
the
storm
water
program.
Yeah.
B
And
that's
something
that
happens
a
lot
with
City
projects
like
this,
a
lot
of
studies.
What
people
assume
a
study
is
is
that
is
going
to
happen
yeah.
You
know
next
week,
but
the
start
studies
usually
take
months
of
actual
studying
the
subject
and
this
one
we
collect
input
yeah
and
then,
as
far
as
the
study's
done,
then
we'll
go
into
the
implementation
process,
but
it
takes
time.
C
C
So
there
are
Community
meetings,
so
the
I
I
said
contractor,
but
I
meant
to
consultant.
So
the
consultant
is
setting
up
meetings
with
different
neighborhoods
and
they're
going
and
talking
with
it.
So
it's
not
public
meeting,
it's
a
little
bit
more
targeted
than
that,
but
you
may
have
already
heard
from
the
consultant,
but
if
not
they're,
probably
making
their
way
around
and.
B
If
you,
you
know,
if
your
community
is
not
a
part
of
this,
you
know
meetings
a
good
way
to
voice
your
concern
that
you
may
have
some
water
issues
is
to
go
on
the
website
and
that
sort
of
survey
yep
we're
looking
at
them.
Yes
and
the
responses.
So
it's
a
really
good
way
to
stay
engaged
and
you
know
participate,
and
you
know,
maybe
you
don't
have
any
storm
water
issues
but
you're
interested
in
what
storm
water
is.
B
C
C
B
C
C
C
C
So
you
know
they
just
really
want
to
just
let
the
community
know
that
one
community
members
can
always
submit
complaints
through
the
Asheville
app
and
or
they
could
also
just
go
to
the
website
and
submit
a
complaint
that
way,
but
they
really
just
want
people
to
know
that,
like
when
a
complaint
comes
in,
you
know
they
they
look
in
and
investigate
every
complaint,
and
sometimes
they
go
out
there.
And
you
know
it's:
it's
not
a
violation,
even
though
it
is
loud.
It
hasn't
reached
that
noise,
I
guess
marker.
C
B
C
They're,
always
there
too,
if
you
just
need
to
call
and
talk
to
somebody
about
you
know,
maybe
you
don't
know
what
classifies
as
a
you
know,
what
makes
something
out
or
a
violation
of
the
noise
ordinance.
You
can
always
go
and
call
them
and
they
can
kind
of
walk
you
through
that
sometimes
I
know
looking
at
the
any
kind
of
ordinance
or
policy
on
the
city
website
like.
B
B
Thing
that
goes
for
most
city,
employees,
I,
think
yeah
and
we're,
and
also
people
are
happy
to
talk
about
what
they
do.
Yes,
just
the
other
day,
Jessica
and
I
were
in
the
middle
of
a
communication
plan
and
the
person
in
front
of
us
left
because
we
were
so
excited
and
into
the
idea
of
communicating,
so
that
just
goes
to
show
you
know
it's
like
we.
We
like
what
we
do
so
we're
very
happy
to
talk
to
you
about
it
and
explain
everything
and
whatever
questions
you
might
have.
Yes,.
C
Definitely
so
the
next
project
and
that
one
of
my
departments
has
going
on
comes
from
transportation
and
the
parking
services
division.
So
I
know
everybody
has
had
questions
about
the
parking
garage
improvements
so
similar
to
storm
water.
They've
been
working
on
a
study.
They
hired
a
consultant,
slash
contractor
to
conduct
a
parking
garage
assessment.
Basically,
we
know
that
a
lot
of
our
parking
garages
are
old
and
some
you
know
the
the
city
takes
very
seriously
the
safety
of
our
community
members,
and
so
this
is
really
it's.
B
C
C
The
garage
was
not
going
to
topple
over,
but
they
did
Identify
some
things
that
could
be
fixed
now,
so
they
went
ahead
and
all
those
stairwell
stairwell
improvements
have
been
made
and
then
right
now
the
contractor
is
finalizing
that
assessment
report
and
you
know
priori
making
a
timeline
for
the
prioritization
of
the
repairs
that
need
to
be
made
and
that
will
just
develop
some
recommendations
and
improvements.
That
then
will
be
taken
into
consideration
for
projects
and
funding
for
the
next
fiscal
year.
C
C
Not
at
this
time,
because
it's
mostly
focused
on
just
looking
at
yeah,
just
looking,
if
there's
any
maintenance
issues
that
need
to
be
taken
care
of
like,
for
instance,
if
there
was
a
sign
that
wasn't
in
the
parking
garage.
That's
like
a
sign,
that's
needed,
or
maybe
there
was
a
light
out
in
the
elevator
or.
C
B
C
C
Yeah
yeah
and
we
always
I
mean,
as
this
plan
progresses
and
we
know
the
recommendations
and
also
the
improvements
that
need
to
be
made,
and
once
those
are
kind
of
planned
out
and
funding
is
allocated,
and
you
know
Council
approvals
and
you
got
to
get
a
contractor.
But
when
we
know,
if
there's
going
to
be
closures
or
anything,
you
know
the
first
thing
is
our
parking
services
try
to
avoid
having
to
close
down
the
whole
garage.
That
is
really
a
last
resort
option.
C
We
would
prefer
not
to
do
that
if
we
don't
have
to
because
we
know
we
have
monthly
Parkers
and
tourists
and
also
just
daily
Parkers
that
want
to
come
to
dinner
downtown,
and
so
we
try
to
avoid
that
as
much
as
possible,
but
we
always
communicate
that
out
through
different
medians,
so
yeah
we
have,
you
know
we
try
to
do.
If
we're
closing
anything.
We
try
to
do
press
releases
website
posts,
social
media
posts
for.
B
A
C
C
And
some
people-
don't
some
people
are
only
on
social
media,
but
maybe
they're
only
on
Facebook
or
maybe
they're
only
on
Instagram,
so
I
think
that's
where
it
comes
into
just
like
and
part.
A
large
part
of
our
role
as
a
cape
liaison
is
just
looking
at
all
of
the
methods
of
communication.
Knowing
who
is
that
target
audience
like
who
are
we
most
trying
to
reach.
B
C
B
C
C
C
A
B
C
Instead
of
doing
that,
you
know
we're
just
please
use
paper
or
you
can
use
approved,
reusable
bins
and
in
order
to
get
a
bin
pre-approved
You
can
call
the
sanitation
office
Public
Works.
You
can
also
either
leave
they
have
it
on
their
website,
just
like
what
bins
are
classified
as
approved
or
not
approved,
and
just
get
that
information
from
them.
So.
B
B
C
Yeah,
yeah
and
I
believe
you
know,
if
you
forget,
you
know
it's
not
a
huge.
It's
not
a
big
deal
if
you
forget,
but
they
won't
pick
it
up.
Yeah
yeah
so
just
know
that
and
if
you
know
you
forget-
and
they
don't
pick
it
up
just
next
the
next
week
when
they
come
around
or
the
next
day
whenever
that
is
just
put
a
note
of
paper
bag,
but
just
to
make
clear
this
is
only
yard
waste.
C
C
C
And
you
can
also
join
our
sanitation
group,
has
a
great
food
scraps
program,
which
is
a
compost
program
and
that's
a
really
good
way.
If
you
don't
want
to
buy
paper
bags
or
anything,
you
can
take
your
grass
clippings,
your
leaves
your
branches,
you
know,
throw
them
in
the
back
of
your
truck
and
take
them
to
one
of
our
food,
scrap
drop-off
places
and
you
can
compost
them,
which
is
a
really
great
use
of
them
as
well.
So.
B
B
I
mean
I,
don't
know
much
about
composting
myself.
We
have
a
compost
thing
in
our
backyard.
It's
like
a
box
but
like
I,
don't
touch
it
I,
just
I
just
I
grab
my
banana
peels,
I
put
it
in
a
little
bucket.
Instead
of
the
trash
can
and
I.
Let
my
partner
take
it
out
and
do
all
of
that
stuff,
but
I
get
yelled
at
when
I.
Throw
eggshells
on
the
trash.
Can.
Oh.
A
B
C
B
C
B
B
B
B
B
Look
at
our
website.
We
have
a
new
segment
where
you
can
see
all
the
press
releases.
You
can
see
any
new
events
happening.
We
also
have
our
calendar
on
the
website.
Where
you
can
see
you
know
public
meetings,
public
events
happening
as
well
and
you
can
check
them
out.
You
can
learn
about
them,
but
yeah,
something
coming
up
on
the
28th
and
29th
of
July
I
know
this
show
will
be
playing
after
that,
but
it's
coming
up.
It's
the
pack
square
plus
a
vision,
public
meetings.
B
B
Fun
to
hang
out
with
you
and
yeah
check
out
all
of
those
storm:
Water
Survey
New,
York
waste
collection
get
up
to
date
on
the
parking
garage
improvements.
Let's
rally
and
just
you
know
be
happy
that
it's
happened
and
then
the
noise
ordinance
you
know
with
summer
days
here
you
want
to
get
a
good
night's
sleep,
so
you
can
enjoy
all
of
the
day.