►
Description
Town of Hilton Head Island, Public Planning Committee Meeting August 31, 10 AM
Meeting Agenda available at https://www.hiltonheadislandsc.gov/towncouncil/agendas
A
A
A
A
You
if
everybody
has
reviewed
the
minutes
of
August
4th
is
there
a
motion
to
approve
move.
Adoption
is
written.
Is
there
a
second?
Second
all
those
in
favor
signify
by
saying
aye
aye
opposed.
Thank
you
appearance
by
citizen
Trista.
Do
we
have
any
citizens
who
would
like
to
address
the
committee
today?
Yes,.
B
E
So
we
were
looking
to
work
with
the
town
in
a
capacity
that,
as
we
develop,
problematic,
short-term
renters
that
we
can
work
with
the
town
to
maybe
help
facilitate,
maybe
the
rectifying
the
situation
with
like
if
they
have
a
license
that
they
lose
their
license
or
if
they
have.
If
there's
issues
the
town
could
get
involved
at
a
higher
level.
So
what
we
had
is
a
kind
of
an
introduction
letter
I,
wasn't
sure
how
many
people.
E
And
basically,
we
offer
four
four
Services:
we
rule
enforcement.
We
offer
the
parking
properties,
you
know,
property
making
sure
the
property
is
is
okay
as
far
as
no
damages
and
then
also
a
call-in
Center,
24-hour
call-in
Center.
So
we've
kind
of
started
beta
testing
this
over
the
last
month
and
as
it's
developing
you
know
we.
We
saw
today
that
in
the
agenda
that
there
was
going
to
be
more
of
an
introduction
to
the
companies
that
would
be
working,
so
we
wanted
to
stop
by
kind
of
introduce
ourselves
again.
E
I
heard
Miss
iron
moved
on,
so
we
kind
of
want
to
make
introductions
to
the
staff
that
would
be
taking
over
that
position
and
see
how
we
could
work
together.
I
know
we're
a
bit
smaller
kind
of
a
element
but
I
think
together.
It
kind
of
makes
sense
if
we
have
a
database
that
has
information
that
the
town
could
use.
The
town
has
the
ability
to
help
us
enforce
the
I
said.
If
we
have
problematic
short-term
renters,
then
it
kind
of
seemed
like
it
would
work
together.
E
A
F
F
As
we
go
as
we
move
forward,
you
know
we're
trying
to
get
the
system
in
place
so
that
we
can
begin
accepting
applications
sometime
later,
this
fall
and
to
be
able
to
go,
live
on
September,
1st
and
so
I
wanted
to
provide
that
context
and
background
I.
Think
you'll
see
an
overview
of
the
of
the
capabilities
today
and
I
think
once
we
get
up
and
running
we'll
be
able
to
show
you
some
really
interesting
reports
and
data
and
then
track
Trends
over
time.
F
A
G
G
So
to
begin,
so
we
actually
had
planned
to
have
a
few
more
team
members
with
us
today,
but
they
didn't
join
remote.
We
realized
that
was
not
allowed,
so
I'll
do
a
kind
of
around
the
Around,
the
Horn
here.
This
is
I'm
Alex
Cohen
I'm,
your
account
executive
I'm,
essentially
an
additional
point
of
escalation
for
you
and
your
team.
G
If
there's
ever
anything
that
you
need
I'm
less
than
a
four
hour
drive
away
based
out
of
Orlando
and
I'm,
always
looking
for
an
excuse
to
visit
Hilton
Head,
so
please
don't
hesitate
to
call
me
at
any
time.
Additionally,
I
wanted
to
go
drop
down
to
the
below
left.
That's
Kim,
kleinard
So.
To
give
you
an
overview
of
Kim
Kim
is
actually
our
entire
project
management
lead.
She
oversees
all
of
our
project
managers.
G
She
has
over
15
years
experience
getting
projects
going,
live
in
the
public
sector
starting
out
in
public
safety,
then
moving
to
recording
and
then
having
her
here
with
our
short-term
rental
solution,
though
she
is
actually
our
entire
Project
Lead
for
the
entire
project
management
team.
We've
actually
assigned
her
as
your
as
your
project
manager.
So
you
know
you
have
the
best
support
there.
Additionally,
we
have
Lauren
Gonzalez.
So
Laura
is
our
conversion
manager.
She
oversees
all
of
the
conversion.
G
So
now
that
you
know
who
we
are
individually,
I
want
to
give
you
a
high
level
overview
for
who
gov
OS
is
as
a
company.
So
the
short-term
rental
solution
actually
started
back
in
2009.
It
was
created
by
a
finance
director,
a
City
Finance
director
and
a
CPA
who
sat
in
your
shoes
and
she
had
the
exact
same
challenges
and
problems
that
a
lot
of
communities
had.
So
she
created
this
software
as
a
software
as
a
service
provider
just
to
help
with
that
digitization
transformation.
G
So
I'll
give
you
just
a
second
to
kind
of
read
through
some
of
our
our
successes
here,
I
don't
like
to
brag
on
us
too
much.
Naturally,
what
happens
when
you
invest
20
of
Revenue
into
research
and
development?
You
land
on
the
partnership
of
some
Innovative
thought
leaders
in
short-term
rental
management
such
as
rent,
responsibly
and
noise,
aware,
and
you
also
have
a
99.9
client
retention
rate
so
now
that
you've
had
a
high
level
overview
of
who
govern.
Os
is
I
want
to
introduce
the
solution
that
we're
bringing
to
Hilton
Head.
G
So
I'd
like
to
start
out
with
this
identification
and
compliance
piece,
I.
Think
of
these
as
being
the
center
of
the
entire
software.
Everything
else
revolves
around
these
two
pieces.
Identification
goes
out
to
the
internet
and
it
scrapes
all
advertised
listings
within
Hilton
Head,
and
it
does
what
we
call
reverse
geocoding.
So
it
takes
an
approximate
address
within
four
to
five
houses
and
it
provides
that
raw
data
back
to
us.
Now
it
doesn't
stop
there.
We
have
a
manual
property
review
team
who
takes
those
approximate
addresses?
G
We
match
that
with
your
parcel
data
with
old
Zillow
ads
with
you
name,
it
essentially
doing
some
good
old-fashioned
detective
work
to
find
out
exactly
where
that
property
is
and
who
the
owner
is
from
there.
All
of
that
data
that
we've
scraped
in
goes
to
this
compliance
module
that
compliance
module
includes
everything
from
number
of
beds
advertised
to
reviews
to
an
estimate
of
the
booked
nights
that
compliance
module
is
where
you'll
be
able
to
report
on
things
such
as
Trends
in
your
area,
average
nightly
rates,
you
name
it
then,
of
course,
our
registration
module.
G
This
allows
your
property
owners
and
property
managers
to
apply
online
for
either
conditional
use.
Permit
you
name
it.
This
registration
module
essentially
allows
them
to
make
this
application
without
ever
using
a
single
sheet
of
paper
and
without
ever
coming
into
the
office
from
there.
On
the
back
end,
it
introduces
workflow
to
route
through
your
approval,
needs
or
inspections
if
needed
as
well
and
then
last,
but
certainly
not
least,
we
have
a
24
7
live
operated
hotline,
so
this
essentially
offloads
all
of
those
nuisance,
complaints
to
our
team.
G
So
this
was
the
solution
at
a
30
000
foot
view
I'd
like
to
dive
a
little
bit
deeper
into
the
goals
that
we
gleaned
from
your
RFP
and
what
features
within
our
short-term
rental
solution
tied
directly
to
it.
So,
first
and
foremost,
this
is
a
huge
undertaking.
This
is
a
new
project
of
its
sort,
so
you
need
to
know
that
the
solution
is
going
to
help.
You
manage
your
short-term
rental
market
with
ease
and
accuracy.
G
G
G
Additionally,
we're
going
to
allow
your
team
to
have
instant,
targeted
notifications
to
these
property
compliance
statuses
or
individually,
but
gone
are
the
days
of
drafting
up
your
own
notification
and
sending
them
the
software
will
generate
it
and
send
them
to
whoever
you
may
need
either
as
a
group
or
individually
next
I've
said
it
before
you
have
a
wonderful
Community,
unlike
any
of
its
kind,
we
gain.
We
we
learned
that
one
of
the
goals
kind
of
that
reverberated
throughout
your
RFP
was
that
you
need
to
preserve
the
character
of
that
community
in
Hilton
Head.
G
So
this
is
where
that
24
7
live.
Human
operated
hotline
come
into
play.
You
are
literally
unburdening
your
team
with
answering
those
calls
will
operate
according
to
your
script
tree.
So
we'll
sit
with
your
team
and
we'll
decide
hey
in
this
situation.
How
would
you
like
us
to
handle
this?
Would
this
go
to
police?
Would
this
go
to
code,
or
do
you
simply
want
us
to
make
a
note
within
the
file
so
that
you
can
refer
back
to
it
later?
G
Additionally,
we're
going
to
allow
for
cross-departmental
collaboration
between
your
team
and
Community
Development,
ensuring
that
that
data
is
transferred
immediately,
there's
no
hang
up
and
no
passing
back
information
back
and
forth
code
enforcement
or
Public
Safety
will
be
able
to
with
just
a
glance,
see
everything.
That's
happened
in
all
of
the
history
for
that
property.
G
Additionally,
there
are
some
areas
that
you
may
not
want
short-term
rentals.
We
actually
will
have
the
ability
to
distinguish
what
those
restricted
zones
are
within
the
software
and
never
allow
them
to
submit
an
application
for
that
short-term
rental.
To
begin
with,
and
next
as
I
said,
this
is
a
big
project,
you
need
to
know
that
the
partner
that
you
have
is
risk-free
with
a
proven
implementation
methodology,
outstanding
customer
support
and
the
highest
security
standards
this.
G
G
All
right
with
the
initiation
we're
starting
off
with
the
kickoff
tomorrow,
at
this
time,
you'll
be
assigned
your
conversion
specialist
and
a
dedicated
account
manager.
This
account
managers
only
job
us
to
support
you
from
that
point.
You'll
move
throughout
this
prescriptive
process,
which
tomorrow
we
start
with
initial
tasks
and
Discovery.
This
is
where
we
take
exactly
where
you're
at
now,
and
we
find
that
path
to
getting
to
where
you
need
to
be
and
where
your
goals
are.
G
G
You
need
to
know
also
that
this
that
the
software
is
going
to
be
supported
for
the
long
term
and
our
support
model
is
very
unique
not
just
to
the
industry
but
to
the
public
sector
as
a
whole.
So
I
want
to
run
you
through
each
of
these
to
begin.
The
first
thing
we're
going
to
do
is
assign
that
dedicated
account
manager
right
at
project
kickoff.
G
This
is
going
to
be
your
agency's
main
point
of
contact
in
their
single
point
of
contact,
so
this
does
two
unique
things.
First,
off
you
have
a
single
point
of
contact:
you're
not
going
to
have
to
pick
up
the
phone
and
call
a
support
center.
Who
may
not
know
much
about
you,
additionally,
you're
not
going
to
have
to
submit
a
ticket,
and
this
person
is
assigned
immediately
upon
project
kickoff.
So
what
that
does
is
it
helps
them
and
be
included
in
the
build
out
process?
G
G
Lastly,
you
have
to
know
that
not
only
are
we
actively
supporting
you
with
our
team,
but
also
that
the
security
is
working
for
you
on
the
back
end.
In
fact,
govos
is
the
only
soft
2
certified
vendor,
with
a
name
like
Amazon
web
services.
Behind
us
we
have
at
rest
and
in
transit,
encryption
technology,
24,
7
monitoring
with
all
of
these
security
standards.
We've
actually
successfully
protected
all
of
our
customers
from
cyber
security
threats.
Today,
all
right
so
to
wrap
up.
G
We've
identified
some
goals
for
ourselves
as
part
of
your
project
here
and
I
just
want
to
bring
you
all
up
to
speed.
Of
course,
we're
going
to
hit
your
goals
as
well,
but
as
Governor
West
we've
set
up
some
of
our
own
for
onboarding,
we're
going
to
utilize
that
proven
prescriptive
onboarding
methodology
to
deliver
you
an
on-time
and
on-budget
implementation.
G
G
Additionally,
we
have
assigned
you
the
most
senior
experience
team
as
it
relates
to
compliance
within
year.
One
our
goal
is
to
have
you
at
90
compliance,
and
this
is
something
that,
on
average,
all
of
our
customers
have
hit
thus
far.
Additionally,
we're
going
to
give
you
additional
transparency
into
your
short-term
rental
market,
as
they
said,
I
want
to
give
you
the
ability
to
create
on-demand
ad
hoc
reports.
Of
all
of
that
scrape
data
I
also
have
a
goal
to
hit
85
paperless
applications
in
the
first
year
of
onboarding
and
as
it
relates
to
customer
satisfaction.
G
I
hope.
Not
only
can
Hilton
Head
serve
as
an
example
of
an
Innovative
and
successful
short-term
rental
enforcement,
but
I
also
hope
that
your
customers,
your
property
owners
and
your
property
managers
also
have
more
satisfaction
as
they
have
this
application
portal
online
too.
So
with
that
I
wanted
to
turn
it
over
any
questions
that
you
will
have
for
me
at
this
time.
A
C
C
G
Absolutely
so
the
the
software
is
going
to
scrape
all
advertised
beds
what
we
find
often
you
know,
they're
we've
seen
some
short-term
rentals,
where
maybe
it's
a
two
bedroom
but
they're
advertised
that
10
people
can
stay
there.
So
we're
not
only
going
to
bring
in
that
property
data
for
how
many
bedrooms
you
actually
have.
What
we
find
commonly
is
that
it's
two
per
bedroom
plus
two
we're
going
to
take
that
and
then
compare
that
to
the
data
scraped
from
the
system
for
the
advertised
number
of
beds
or
number
of
sleeps.
G
H
I
G
Absolutely
so
project
kickoff
is
where
first
off
it's
an
exciting
time,
there's
a
lot
of
momentum,
we're
looking
at
the
project
from
the
very
beginning,
so
tomorrow
is
essentially
we're
going
to
meet
the
team,
we're
going
to
take
all
of
your
goals
and
we're
going
to
summarize
them
we're
going
to
respond
back
to
your
team
with
those
goals.
We're
also
going
to
try
to
gain
new
goals
for
the
software,
we're
going
to
determine
that
configuration
and
what
the
ideal
state
is
from
there.
G
We're
also
going
to
collect
your
property
data
and
your
parcel
data
so
that
property
review
team
can
begin
working.
So
I
like
to
think
of
kickoff
as
the
beginning
of
the
project
go
live
is
when
we
turn
the
keys
over
to
you
and
you
are
in
the
software.
You
are
trained
and
you
are
using
it
successfully.
G
No,
that
is
I
our
staff
would
be
maintaining
the
software
and
supporting
the
software
monitoring
your
short-term
rental
market
through
the
software,
so
essentially,
they
would
be
able
to
log
in
and
see
both
graphically,
as
well
as
through
key
Point
data.
What
all
of
your
in
compliant
properties
are
what
your
non-compliant
properties
are,
and
they'll
have
kind
of
an
overview
from
there.
They'll
also
be
able
to
send
all
non-compliant
properties
to
code
enforcement.
I
G
It's
a
couple
of
things:
first,
as
your
experience
with
the
forums
you'll
notice
that
it
has
an
approximate
address,
highlighted
on
a
map
and
you
kind
of
have
to
guess
and
hope
that
that's
in
a
good
location.
Typically,
we
find
that
when
we
reverse
geocode,
that
that
address
is
that
approximate
pinpoint
on
the
map
is
accurate
within
four
to
five
properties.
So
we
take
that
reverse
geocoding
there's
some
proprietary
software
involved,
but
we
also
returned
raw
data
over
to
our
property
review
team
and
they
take
things
like
the
hostname.
G
They
take
things
like
the
photos
and
they
essentially
do
good
old-fashioned
detective
work
with
your
property
and
parcel
data
with
old
Zillow
ads.
We
find
that
even
you
know,
bricks
on
a
fireplace
are
almost
like
a
fingerprint
same
with
tiles
on
the
flooring.
They
essentially
match
that
for
100
accuracy.
At
that
point,.
G
At
this
time,
no,
at
this
time,
you
you
see,
you
see
first
off
very
well
prepared
I,
have
to
say
that
your
team's
RFP
was
honestly
the
most
in
depth.
I've
seen
they've
done
an
enormous
amount
of
work
up
front
and
that
really
helps
when
it
comes
to
the
configuration
and
knowing
your
current
state
and
bringing
you
to
your
ideal
State.
G
As
we
reviewed
the
RFP,
though
nothing
stood
out
as
being
out
of
the
ordinary
and
in
fact,
while
you
do
have
a
high,
a
high
amount
of
short-term
rentals
in
your
area,
we
do
serve
clients
with
as
high
as
16
000
plus
so
just
know
that
we
are
scaled.
We
are
ready
to
go
and-
and
we
haven't
seen
anything
out
of
the
ordinary,
thus
far.
G
I
A
G
An
executive
sponsor,
essentially,
is
an
additional
point
of
contact.
Should
you
need
it?
Should
you
need
somebody
the
best
thing
that
I
like
to
think
of
it,
as
is
it's
eyes
on
your
project
at
the
highest
level
of
our
company,
so
know
that
you're
not
just
a
number
that
you
have
an
executive
sponsor
that
sits
on
on
calls
with
our
CEO
with
our
president
of
our
company,
and
he
has
insight
and
a
stake
in
your
project
and
your
success.
G
A
A
That
Hospitality
has
a
lot
to
do
with
making
people
feel
as
though
they're
welcome.
That
there's
a
hand
being
extended
and-
and
the
presentation
suggests
to
me-
is,
though,
the
methodology
it's
methodox,
methodologically
driven
and
that
it
could
be
received
as
being
detached
in
less
than
hospitable.
I'm
trying
to
receive
some
comfort
that
this
has
been
dealt
with
in
the
past,
and
it's
not
an
issue.
G
No
absolutely
so,
and
thank
you
for
the
clarification
by
the
way.
So
what
I
found,
at
least
within
the
industry
is
a
large
number
of
our
competitors
and
others
doing
a
similar
thing
thus
far.
Don't
have
that
emphasis
on
providing
direct
support
to
your
property
owners,
which
are
your
citizens
to
your
property
managers
as
well,
whom
obviously
they're
they're
generating
revenue
and
tourism
dollars
too
for
your
community.
G
So
we
want
to
ensure
that
not
only
is
the
town
taking
care
of
them,
but
also
we
are
so
that's
part
of
why
we
offer
direct
support
to
them
to
ensure
that
it's
easy
for
them
to
use
the
software.
We
don't
want
to
make
it
an
additional
hassle.
You
know
everybody
we
like
to
think
everybody
wants
to
come
into
compliance.
We
just
have
to
give
them
the
right
tools
and
the
right
education
to
do
so.
A
G
Far
from
what
I've
read
you
know
in
your
RFP,
like
I,
said,
your
team
has
done
an
incredible
job
of
amassing.
Every
possible
specification
and
requirement
of
software
I
haven't
seen
that
much
leg.
Work
done
across
the
board,
especially
in
South
Carolina
I,
think
that
you
all
stand
and
you're
very
well
poised
to
serve
as
an
example
for
the
rest
of
the
state.
Thus
far.
A
G
I'll
be
transparent,
that
Community
is
Bay,
County
Florida,
so
Bay
County
Florida
is
Panama
City
Beach.
Essentially
they
are
a
a
tourism
or
Resort
Community,
not
unlike
your
own,
where
they
have
probably
more
visitors
than
they
do
residents
most
of
time
most
of
the
year
other
than
that.
We
do
also
have
Okaloosa
County
with
10
000,
which
is
actually
very
similar
to
your
size,
and
they
have
Destin
Florida
as
well.
So
another
Resort
community.
A
Okay,
but
one
of
the
political
issues
that
we
have
on
the
island
is
that
balance
between
the
number
of
short-term
rentals
that
we
have
and
the
number
of
full-time
residents
who
want
to
reside
here
and
so
I
was
interested
in
whether
or
not
gov
OS
has
experience
in
dealing
with
communities
like
that
where
there
is
some
some
desire
to
geo-reference
or
or
restrict
growth
of
short-term
rentals
in
certain
areas,
and
so
on.
To
maintain
that
balance,
we.
G
Do
yes,
and
that's
where
that
restrictive
zoning
comes
in,
if
you'd
like
to
utilize,
that
we
have
a
number
of
communities
that
don't,
but
those
like
Bay
and
Okaloosa
have
essentially
some
HOAs
that
don't
allow
it
Etc
this
zoning
as
soon
as
somebody
were
to
apply
for
an
application
or
a
permit
within
a
restricted
Zone,
it
actually
says
we're
not
accepting
additional
short-term
rentals
at
this
time.
You
can
cap
certain
areas
as
well.
So
let's
say
you
want
a
rolling
30,
short-term
rentals
in
a
certain
area.
A
G
We
do
that
RFP
and
specification
on
that
RFP
as
to
where
you
are
now.
We
gut
check
that
with
your
team
as
well
and
then
we
we
talk,
we
sit
and
we
talk
with
all
of
your
stakeholders
and
your
project
leads,
and
we
ask
questions
that
we've
run
into
before.
We
try
to
ask
questions
that,
essentially
your
team's
goals
and
your
needs.
We
see
where
you've
been
thus
far
and
what
you've
tried
to
do
thus
far,
and
then
we
glean
those
goals
again
from
that
RFP
and
we
tie
everything
to
that.
G
A
G
J
J
She
just
came
on
board.
Thank
you.
We
have
Kelly
spinella,
of
course,
and
Carolyn
grant
for
communications
to
help
with
education,
rolling
out
information
through
gov
OS
as
well.
They
will
be
helping.
We
also
have
Jake
Abdul
he's
going
to
help
with
the
I.T
portions.
There
is
going
to
be
some
interface
between
the
business
license
software
and
and
getting
that
piece
up
and
rolling.
Of
course,
we've
got
Bob
brahmage
from
Public
Safety
and
his
crew
for
the
code
enforcement
missing,
fluick
and
Sean
and
John
Troyer,
and
probably
more
to
come.
C
Right
David
before
you
move
on,
can
I
follow
up
on
on
your
question.
This
is
not
for
you
Alex.
This
is
for
Sean.
Actually,
so
the
recommendations
that
were
before
Council
also
included
the
formation
of
an
advisory
committee
and
I
think
this
is
what
council
names
is
going
that
connection
back
to
the
customer
and
how
we
are
making
recommendations
for
future
policies.
I
think
is
important,
so
I'm
just
curious
to
know.
What's
the
timing
on
bringing
back
that
advisory
committee
to
this
committee,
yeah.
F
F
We've
been
guessing
at
how
many
we
know
that
there's
been
discrepancies
between
advertisements
and
kind
of
on
the
ground,
so
this
gives
us
an
opportunity
to
really
dive
in
and
make
policy
have
a
policy
discussion
to
lead
to
changes
if
necessary,
based
on
the
real
data,
the
real
condition
inside
outside
we
know
location.
We
know
where
there
are
folks
that
are
playing
by
the
rules
and
maybe
concentrated
areas
where,
where
they
aren't
so
I
hope
that
the
the
folks
in
this
room
understand
the
value
of
having
this
capability
going
forward
with
a
couple.
A
A
A
K
K
The
presentation
indicated
there
were
like
100
million
users
or
something
I
assume
from
that
there's
going
to
be
a
public
portal
access
to
this
and
then
with
the
cold.
Center
I
was
just
curious
about
the
Staffing
for
the
gold
Center,
given
the
volume
of
people
and
then
the
last
question
I
had
was,
if
somebody
contacts
the
call
center,
do
they
get
an
acknowledgment
back?
So
if
somebody
calls
the
call
center
with
a
complaint
or
something
do
they
get
some
kind
of
receipt
or
acknowledgment
that
they
made.
That
call.
A
L
A
G
So
to
begin
the
public
portal,
that's
the
very
first
thing
that
you'll
find
once
you
have
I'll
I'll
run
you
through
the
process.
So
let's
say
that
you
were
to
operate
a
brand
new,
short-term
rental.
The
software
would
actually
identify
that
you've
had
that
ad
listing
and
it
would
immediately
send
a
mailer
or
your
team
would
send
a
mailer
or
we
can
send
it
as
well.
G
It
was
optional
in
the
contract
would
send
a
mailer
directly
to
the
property
identified,
saying
please
come
online
and
come
into
compliance
with
instructions
on
exactly
how
to
do
so
with
the
website
and
they'll
find
that
their
property
is
actually
already
up
and
running
with
their
account
created.
All
they
have
to
do
is
log
in
and
claim
that
property
so
within
that
portal,
they'll
also
be
able
to
submit
an
application,
if
applicable
in
that
area,
if
it
is
not
within
your
unrestricted
or
your
restricted
zones.
G
A
G
G
G
We
have
not
experienced
any
staffing
issues
and
in
fact,
if
we
need
to,
we
can
staff
up
I,
don't
know
how
many
people
off
the
top
of
my
head
are
currently
in
that
call
center
I
know
they
all
are
all
gov
OS
employees
in
our
Austin
Texas
office
and
thus
far
our
call
volume
is,
has
never
been
an
issue.
Typically,
we
say
that
it's
about
two
minutes
hold
time.
G
So
the
first
thing
that
we're
going
to
do
tomorrow
during
kickoff
is
start
talking
about
how
we
will
gear
these,
what
we
call
script
trees
and
so
what
script
trees
are
essentially
are
we
run
through
an
enormous
number
of
potential
situations
that
a
call
that
somebody
on
this
hotline
might
experience?
Let's
say
one
of
them
is
a
parking
issue
or
a
trash
issue,
or,
let's
say
one
of
which
is
a
party
house.
We
run
through
with
your
team
with
each
of
these
scenarios.
G
How
would
you
like
us
to
handle
them
and
we
handle
them
only
according
to
your
desires,
if
some
of
them
need
to
be
routed
to
the
police
department
immediately,
some
might
need
to
go
to
code
immediately.
Some
may
be
a
non-issue
that
we
just
make
a
note
of
in
the
file
for
future
reference,
if
need
be,
we'll
run
through
all
of
those
and
they
will
handle
all
of
those
calls
according
to
exactly
what
your
scriptures
are.
G
Absolutely-
and
we
wouldn't
answer
anything
that
we
we
discussed
with
your
team
should
not
be
answered
by
our
by
our
call
team
as
well.
For
example,
what
we
find
often
is
that
we
don't
answer
questions
about
ordinances
as
to
you
know,
why
is
the
ordinance
the
way
it
is?
How
can
I
change
it
things
of
that
sort?
For
those
questions
we
will
pass
along
your
contact
info
and
say
not
yours,
but
we'll
pass
along
the
team's
contact
info
and
say:
please
refer
to
them
for
questions
like
this
and.
G
Know
that
that's
a
great
question
and
admittedly
I
don't
have
the
answer
to
that
I,
don't
see
it
being
something.
That's
you
know
unquestion
that
out
of
the
question
either
if
they
leave
their
email
address,
that
we
could
send
them
an
email
as
a
receipt
afterwards.
If
your
team
would
like
to,
of
course.
A
A
H
Thank
you,
of
course.
Well.
First
I
want
to
congratulations.
Your
presentation
was
extremely
well
done
and
I'm
impressed
by
the
organization
and
one
of
the
things
that
I
liked
was
that
you
see
Hilton
Head
as
being
able
to
establish
that
Benchmark
of
excellence
and
I.
Think
everyone
in
this
room
and
in
this
town
appreciates
that
and
expects
that
we
will
become
The
Benchmark
of
Excellence
for
the
country
and
perhaps
further
to
follow.
We
appreciate
your
assistance
in
getting
us
there.
H
G
Are
so
many
details?
I
couldn't
begin
to
list
them
all
here.
Essentially,
anything
that's
available
in
that
advertisement
is
brought
into
the
compliance
module
and
what
it
does
is
by
having
it
in
this
compliance
module,
they're,
all
coded
by
field,
and
so
what
that
enables
your
team
to
do
is
run
reports
based
on
those
data
in
those
advertised
listings.
We
also
will
take
in
that
compliance
module
and
we'll
tell
your
team
exactly
how
our
property
review
team
matched
that
property,
so
we'll
have
evidence
in
there
as
to
hey.
G
H
Well,
So,
eventually,
we
would
have
sufficient
data
to
be
able
to
determine
the
occupancy
that's
being
advertised
versus
potentially
if
we
went
further
with
requirements
on
limitations
on
occupancy
depending
on
size.
We've
had
the
data
to
be
able
to
make
those
judgment
calls
later.
Yes,
ma'am,
okay,
increase
in
including
parking
of
spaces
available
and
and
the
rest.
Yes,.
H
That's
good
news.
The
interest
in
the
a
number
of
my
questions
have
been
answered.
The
interest
in
the
details
of
enforcement
did
I,
hear
you
correctly,
just
in
the
last
comment
to
say
that
notification
of
an
infraction
would
not
be.
Where
is
that
found
how
so
the
individual
who
owns
the
home
would
not
necessarily
be
notified?
Can
you
just
clarify
it
for
me?
Please
sure
sure.
G
So
what
we
have
is
when,
when
the
software
scrapes
the
internet,
it
defines
it
actually
makes
cross-reference
to
those
that
are
in
compliance
and
those
aren't.
Your
team
will
be
able
to
take
all
of
those
non-compliant
and
we
can
have
a
number
of
different
compliance.
Statuses.
You
could
have
needs
review,
you
could
have
in
compliance,
it's
completely
customizable
to
your
needs,
but
essentially
you
could
take
any
of
those
compliance
statuses
and
you
can
generate
a
notification
for
them.
You
can
even
set
them
up
to
Auto
notify
within
X
number
of
days.
G
H
G
So
I
think
I'm
following
now:
I
apologize,
so
thanks,
so
that
hotline
essentially
I
believe
when
somebody
calls
into
the
hotline
and
they
have
hey.
You
know
my
I
think
my
next-door
neighbor
is
having
a
crazy
party
right
now
and
I'm
aware
that
this
is
a
short-term
rental,
so
that
can
come
from
a
number
of
places,
depending
on
your
team's
desires
and
goals.
Typically,
what
we
would
do
is
the.
What
we
find
most
ordinances
require
is
that
the
first,
if
it's
a
party,
obviously
the
police
might
need
to
be
involved.
G
We
might
also
need
to
call
the
emergency
contact
listed
on
the
file
which
we
find
is
typically
a
requirement
of
most
ordinances
that
you
have
to
have
a
24
7
emergency
contact
available,
we'll
contact
them
as
well.
You
all
may
decide
that.
Instead,
we
want
you
to
let
the
the
property
owner,
try
or
the
emergency
contact
try
to
resolve
it
first
and
then
call
the
police
so
that
we
don't
we
don't
burden
them
unnecessarily.
It's
up
to
you
according
to
your
script
tree.
G
So
what
we're
doing
then
at
that
point
is
we're
also
making
a
note
within
the
system
saying
that
hey
we've
had
this
issue,
we've
had
a
party
and
then
from
there
they've
already
been
notified
and
the
correct
route's
been
taken
to
handle
that
solution
or
that
situation.
There's
also
a
note
within
the
file
too.
So
if,
after
the
fact,
your
team
would
like
to
send
out
a
targeted
notification,
that's
auto-generated
from
the
software
saying,
hey.
We've
had
an
issue
with
your
property
on
State.
This
is
what
happened
and
we
can
pre-populate
based
on
Smart
Fields.
H
Is
there
a
in
terms
of
what
I
think
David
was
talking
about
I
personally
loved
your
technical,
a
program
that
you
presented
to
us,
because
it's
very
clear
in
the
process
and
the
procedures
make
sense
and
I
I
like
that.
But
the
question
that
I
do
have
that's
more
related
to
that
soft
touch
with
folks
is:
do
are
there
educational
materials?
Is
there
a
video
that
they
can
watch
YouTube?
How
do
people
learn
about
what
their
expectations
are
and
how
to
make
sure
they
fulfill
them?.
G
I'm
glad
you
asked
this
is
something
that
I
actually
probably
should
have
covered
with
you
all.
So
not
only
do
you
have
an
FAQ
page
on
the
landing
page
of
that
application
portal
telling
people
exactly
how
to
come
into
compliance.
We
have
had
towns
want
a
YouTube
video,
showing
them
how
to
go
about
the
process.
We
find
that
that's
extremely
effective.
The
mailers
that
we
send
out
initially
saying
we've
identified
you
as
owning
a
short-term
rental,
please
come
into
compliance
by
the
following
procedures,
will
also
include
detailed,
step-by-step
instruction
for
doing
that
as
well.
G
Sending
out
notifications
saying
hey,
we
are
looking
to
go
live
around
this
date,
please
be
on
the
lookout
for
an
additional
notification
at
this
point,
instructing
you
how
to
come
into
compliance
and
how
to
apply
just
building
that
change
management
portion
and
educating
early
enough
helps
people
not
take
out
the
guesswork
of
how
to
come
into
compliance.
So
there
are
a
number
of
things
we
can
do.
In
short,
it's
up
to
your
team,
however,
in
depth
you'd
like
to
to
do,
we
can
absolutely
accommodate.
H
Okay,
I'm
glad
that's
a
piece
of
it.
Thank
you
for
answering
that
and
then
just
overall
I
probably
have
more
questions
scribbled
in
here,
but
I
think
I'm,
getting
a
pretty
good
sense
of
where
we're
having
overall
time
frame.
So
we
are
September
1st
and
our
ordinance
goes
into
effect,
January
1st
four
months.
How
do
you
see
all
of
this
coming?
Will
we
be
ready,
January,
1st
I.
G
H
A
You
I'm
going
to
follow
up
on
something
that
Tammy
was
approaching,
and
that
is
educational
information.
You
answered
the
question
and
made
me
think
that
you
were
saying
that,
yes,
there's
ample
information
going
to
people
who
own
short-term
rentals
but
I
think
another
part
of
the
equation
is:
what
is
the
general
population
going
to
get
and
and
I?
Is
that
something
that
you've
dealt
with
in
other
towns
or
is
that
on
our
shoulders
entirely?.
G
We
would
like
to
defer
to
what
works
for
you
all.
However,
we
would
want
nothing
more
than
to
see
our
name
in
a
newspaper
with
Hilton
Head
alongside
it.
So
if
it
makes
sense
to
do
a
press
release,
we
would
be
happy
to
take
that
on
as
well.
If
it
makes
sense
to
have
another.
You
know
meeting
in
front
of
the
town
we'll
defer
to
whatever
works
for
you.
We
don't
want
to
jump
the
gun
and
have
something
be
announced
too
early.
G
F
Sean
Poland,
just
back
on
your
question:
Ms
Becker,
the
we're
adding
additional
resources
for
a
four
month,
three
or
four
month
period,
to
make
sure
that
we're
meeting
the
the
volume
and
demand
for
these
applications
that
we
think
will
come
in
here
late
this
year.
So
that's
in
addition
to
the
capabilities
to
gov
OS,
but
we're
making
sure
we
we're
we're
staffed
up
in
other
resources
available
to
meet
that
January
1
deadline.
E
Thank
you,
I
appreciate
it.
So,
with
regard
to
the
data,
will
the
properties
like
associations
or
property
managers?
Well
they
have
access
to
the
information
like
the
how
many
short-term
renters
are
supposed
to
be
in
there
and
then
also
as
and
I
know,
I
started,
we
kind
of
you
kind
of
scraped
it
and
I
didn't
quite
catch.
The
I
want
to
make
sure
what
is
going
to
be
available
data
wise
to
the
public
as
far
as
maybe
like
any
kind
of
issues,
I'm.
E
I,
don't
know
if
there's
a
distinction,
there
is
yes,
definitely
there's
property
manager
who
would
want
to
know
like
how
many
properties
are
being
used
for
short
term
and
then
the
public
as
a
public
person
I'd
want
to
know
like
hey.
Are
there
a
lot
of
instances
going
on
in
my
property
around
me?
Do
I
have
access
to
that?
That's
my
two
questions.
Thank
you.
A.
G
Great
question,
so
the
property
owner
and
property
manager
can
see
anything
related
into
their
property
as
long
as
confidentiality
laws
allow-
and
this
is
something
we'll
discuss
with
your
team-
to
make
sure
we
found
that
in
the
State
of
Florida
property
owner
can't
see
the
personal
information
of
the
property
manager,
even
though
they
very
likely
will
know
each
other.
So
we'll
we'll
check.
G
All
of
those
with
you
know
your
team,
as
well
as
doing
the
research
on
our
own
end,
to
make
sure
that,
as
long
as
they
can
see
that
information
and
you'd
like
them
to
that,
we
allow
them
to.
However,
we
do
find
that
for
confidentiality
reasons,
we
cannot
give
citizens
access
to
that
data,
but
we
can
provide
your
team
with
the
keep
data
points
that
they
may
want
to
post
publicly.
However,
gub
OS
cannot,
for
confidentiality
reasons,
provide
that
detailed
information
to
the
citizens.
A
Thank
you,
Alex.
Okay,
that's
that's
a
lot
of
information
and
I'll
invite
the
public
to
address
the
committee
one
last
time
if
you
have
further
questions.
Otherwise,
if
there
are
no
other
questions
of
the
diocese,
we
will
adjourn.
Are
there
any
public
comments
at
this
time,
We
Stand
adjourned?
Thank
you
very
much.