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From YouTube: City Services and Innovation Technology on April 3, 2023
Description
City Services & Innovation Technology Hearing - Docket #0154 - Order for a hearing on fire and emergency disaster relief services in the City of Boston.
A
A
A
This
hearing
to
order
for
the
record,
my
name
is
Kenzie
Bach
I'm,
the
district
8
City
councilor,
and
also
the
chair
of
the
Boston
City
council's
committee
on
city
services
and
innovation
technology.
This
public
hearing
is
being
recorded
and
live
streamed
at
boston.gov
city-council
TV.
It
will
be
rebroadcasted
on
Xfinity
channel
8,
RCN,
channel
82
and
Verizon
FiOS
channel
964.
A
and
we'll
be
taking
public
testimony
at
the
end
of
the
hearing.
So
if
you're
here
in
the
chamber
in
person,
please
sign
up
over
there
in
the
corner
on
the
sheets
and
if
you're,
if
you
want
to
join
us
by
video
conference,
email,
cora.montron,
boston.gov,
that's
c-o-r-a,
dot
m-o-n-t-r-o-n-d
at
boston.gov
and
you
can
sign
up
and
Cora
will
get
you
the
link.
You
also,
if
you're
watching
this
after
the
fact-
and
you
want
to
send
us
some
written
testimony,
we'll
take
that
at
ccc.csit
boston.gov
and
when
you
are
called
for
Testimony.
A
Please
state
your
name
and
affiliation
or
residence
and
limit
your
comments
to
just
a
couple
of
minutes.
Just
so
we
can
make
sure
everybody
gets
in
today's
docket.
The
hearing
is
on
docket0154
order
for
hearing
on
fire
and
emergency
disaster
relief
services
in
the
city
of
Boston
I'm
joined
here
by
my
colleagues,
councilor
Lucy
luigien
at
large.
A
The
lead
sponsor
of
the
Stockett
and
councilor
Gigi
Coletta
district,
one
I'm
also
be
joined
by
a
few
other
colleagues
momentarily
and
I'll
recognize
them
as
they
come
in
we're
delighted
to
be
joined
today
by
Administration
panel,
with
a
number
of
different
departments
represented.
So
commissioner,
Paul
Burke
of
the
Boston
fire
department
is
with
us
at
Connor
Newman,
director
at
the
office
of
Neighborhood
Services
Humane
Benford
shoe
to
most
of
us
chief
of
Emergency
Management
Danielle,
Johnson,
deputy
director
of
the
mayor's
office
of
Housing
and
Eliza
Wasserman,
director
of
The
Office
of
food
justice.
A
B
B
Thank
you,
commissioner,
and
to
the
many
firefighters
who
also
experience
the
trauma,
oftentimes
of
of
saving
and
unfortunate
times,
not
being
able
to
save
our
residents
in
these.
In
these
difficult
circumstances,
this
is
an
all
hands
on
deck
effort
when
our
families
are
are
experiencing
fires
and
the
aftermath
of
a
fire.
B
B
They
need
the
culturally
competent
resources
that
they
need,
and-
and
so
you
sometimes
see
the
gofundme's
rising
up,
and
you
see
people
having
bake
sales
as
occurred
in
Mattapan
when
a
family
on
below
Avenue
was
displaced
every
year.
Small
and
medium-sized
disasters
occur
without
media
attention,
and
these
emergency
situations
can
be
incredibly
difficult
to
manage
when
processing
procedures
for
relief
services
are
unknown.
B
So
we
must
find
ways
to
support
these
smaller
disasters
to
deliver
fast
and
effective
local
humanitarian
action
today,
I
hope
to
learn
more
about
the
city
of
Boston's
emergency
assistance
fund
for
victims
of
fire
or
natural
disaster,
and
to
hear
more
from
the
cities
from
the
city
Administration
on
best
practices,
and
also
to
hear
from
the
city
of
Cambridge
on
the
work
that
they
do
when
their
residents
are
experiencing
the
aftermath
of
a
fire.
So
thank
you,
madam
chair,
and
thank
you
to
the
administration
I,
look
forward
to
hearing
your
statements
and
then
to
questions.
C
You
chair,
bock
and
I,
want
to
thank
my
colleague,
Council
luigien,
for
bringing
this
to
the
floor.
I'm
really
excited
about
this
hearing
only
because
I've
seen
many
of
you
in
action
to
respond
to
service
families
and
individuals
who
are
going
through
some
of
the
worst
moments
of
their
life,
and
so
I
just
want
to
say
thank
you
so
much
to
the
BFD
to
office
of
housing,
food,
Justice
and
access,
and
also
ons
for
what
you
do
for
our
families
every
single
day.
C
I
am
looking
forward
to
digging
deep
in
this
conversation
and
identifying
and
expanding
what
we
do
well,
how
quickly
we
mobilize
and
figuring
out,
maybe
through
the
budget
process,
how
to
get
you
more
resources
to
expand
those
Services,
while
also
identifying
some
opportunities
and
some
service
gaps
that
the
city
of
Boston
can
provide.
I'm
really
excited
to
hear
from
the
city
of
Cambridge
about
their
Fire
Relief
Fund,
largely
in
East
Boston.
This
is
where
predominantly
we
see.
C
Some
of
these
incidents
occur
in
East,
Boston,
fires
will
happen
and
they've
been
happening
happening
more
frequently
and
largely
the
victims
are
undocumented
brothers
and
sisters
of
ours
who
don't
have
access
to
Direct
Services.
They
don't
speak
English,
they
don't
know
exactly
where
to
go
and
how
to
navigate
the
system.
Ons
has
been
incredible
throughout
this
process,
so
I
want
to
say
thank
you
for
that.
A
D
We
go.
Thank
you.
Thank
you,
madam
chair,
and,
and
thank
you
to
all
the
panel
who
are
here
this
morning.
I
apologize
for
my
tardiness.
I
think
this
is
a
really
important
conversation.
I
know
in
our
district.
We
recognize
that
all
too
often
that
we
have
instance
of
emergencies,
fire
or
floods
that
displace
our
families
and
and
residents
in
our
district
and
very
often
these
incidents
happen
in
the
middle
of
the
night
and
and
many
of
our
folks
aren't
from
the
neighborhood.
D
They
don't
have
family
and
support
systems,
so
every
every
neighborhood
that
experiences.
This
has
a
slightly
different
angle
on
it,
but
I'm
really
looking
forward
to
the
conversation
this
morning
to
see
if
we
can
identify
what
works
well,
where
there
might
be
some
deficits
and
how
we
might
improve
the
situation
for
all
those
folks
who
find
them
in
this
unfortunate
situation.
So
I
look
forward
to
the
conversation.
Thank
you,
madam
chair.
A
Thank
you
so
much
councilor,
Braden
and
I'll
just
say
for
my
part
that
you
know
I
think
this
Disaster
Response
is
really
like
the
place
where
people
most
count
on
their
government
and
city
government.
You
know
at
the
most
local
level
were
the
ones
that
you
know
get.
Those
first
calls
and
I
think
that
you
know
I
think
we
have
really
remarkable
First
Responders
in
this
city,
fire
police,
EMS
and
then
you
know
I
think
in
a
lot
of
ways.
What
this.
A
What
this
hearing
is
about
right
is
also
that,
like
longer
tale
of
sort
of
the
challenge
of
continuing
to
support
and
follow
up
on
a
disaster
which,
as
we
know,
can
really
like
just
have
enormous
ongoing
effects
in
our
community
members
lives
and
I've
certainly
seen
that
I've
I've
had
several
cases
and
you
know
I'll,
just
I'm
previewing.
This
is
a
thing.
A
But
then
those
people
were
kind
of
left,
picking
up
the
pieces
and
we
were
sort
of
trying
to
put
together
a
a
response.
Just
you
know,
with
funds
out
of
campaign
accounts
from
local
elected
officials
and
just
kind
of
trying
to
pull
things
together
and
I.
Think
a
lot
of
us
try
to
patch
those
support
systems
together,
but
you
know
I
think
it's
really
challenging
to
figure
out
how
to
provide
that
kind
of
backup
to
people
in
some
of
the
worst
times
of
their
life.
E
Thank
you
very
much
Council.
Thank
all
your
counselors
for
having
this
meeting
it's
very
important
to
us.
So
when
there's
a
fire,
the
we
have
a
victims,
assistance
unit
that
goes
out
to
the
fire
scene
and
the
first
objective
is
to
make
the
tennis
that
get
out
of
the
building
safe,
went
to
months.
They'll
either
find
an
adjoining
building
or
we'll
have
the
MBTA
come
in
on
the
bus
with
the
bus,
an
empty
bus
or
two,
which
is
probably
the
only
good
thing
the
MBTA
does.
E
You
know
they
provide
shelter
during
a
catastrophe,
but
they
we
do
that.
And
then
we
take
a
head
count
to
see
how
many
people
at
this
place-
and
we
call
the
Red
Cross
and,
like
the
chairperson,
said
it's
it's
only
for
Fires
for
floods,
which,
in
my
opinion,
floods
affect
more
people.
I've
been
to
many
water
main
breaks,
we're
in
the
south
end.
It
floods,
bottom
apartments
and
there
could
be
hundreds
of
people
displaced
by
a
flood,
but
the
Red
Cross
does
not
respond
to
that.
E
So
that's
definitely
an
area
that
needs
to
be
looked
at.
So
a
lot
of
people
get
the
people,
they
get
the
numbers
and
they
call
it.
The
chief
calls
the
Red
Cross,
the
Red
Cross
comes
out.
They
try
first
to
get
lodging
to
relatives
or
any
other
means
they
can
find
through
the
landlord,
the
landlord's
libel,
but
they
might
not
necessarily
be
on
scene
or
they
might
not
help
immediately.
E
A
Thank
you
so
much,
commissioner
and
I
want
to
note
that
we've
been
joined
by
colleagues
at
councilor,
Michael
Flaherty
at
large
she's.
Also
an
original
co-sponsor
of
this
docket
and
council
president
Ed
Flynn
from
District
2.
I
think
we'll
keep
going
with
the
panel
and
I'll
come
back
to
you
guys,
if
that's
all
right,
but
so
we
just
heard
from
commissioner
Burke
I'll
go
next
to.
Unless
do
you
guys
have
an
order?
Otherwise,
I'd
go
to
shoe
that's
okay,
great
great
Chief,
Benson.
A
F
Okay,
thank
you,
madam
chair,
and
thank
you
to
the
body
for
the
opportunity
to
come
and
present
to
share
some
some
some
details
and
some
understanding
around
oem's
posture
and
how
we
respond
and
support
our
residents
in
those
displays
styled
by
disaster.
Oem.
Our
primary
mandate
is
really
around
two
fronts:
it's
really
around
the
coordinating
function
and
it's
around
maintaining
our
Emergency
Operations
plans.
F
So
when
we
talk
about
our
coordinating
function,
we
are
very
blessed
and
very
fortunate
in
this
city,
where
we
have
very
capable
departments
that
have
talented
staff
that
support
every
day
in
this
space.
But
when
we
get
to
and
experience
these
instances
where
we
have
a
significant
number
of
victims
and
or
a
crisis
that
impacts
larger
neighborhoods
or
impacts
the
city
operations
on
a
larger
level.
F
Oem
comes
in
and
helps
to
coordinate
in
that
space
and
the
example
that
I
point
to
in
the
fire
service
when
they
get
to
these
instances
where
they
have
multiple
alarms,
it
really
is
all
hands
on
deck
right
and
we
want
to
be
able
to
support
them
in
the
moment
so
that
they
can
focus
on
suppressing.
The
fire
where
we
come
in
is
is
with
what
what
types
of
assets,
what
types
of
resources
to
do
they
need
to
carry
out
their
primary
mandate
in
that
space,
so
OEM
will
come
and
join
these
major
instances.
F
These
major
events
are
to
support
the
lead
agency,
of
course,
obviously
with
fire
us
the
fire
department,
but
it
could
be
a
mass
casualty
event
where
we
have
mass
injuries
and
it
could
be
EMS
right
and
EMS
supported
by
fire
and
other
Public
Safety
entities.
So
there's
a
range
of
different
instances
in
which
we
could
have
different
departments
that
serve
as
the
lead
agency,
but
OEM
would
come
in
join
those
major
instances
and
support.
What
do
we
do
proactively?
Is
we
maintain
situational
awareness,
which
is
why
we're
under
that
Public
Safety
cabinet?
F
Because,
again,
these
these
events
are
unfolding
in
the
moment
and
we
need
to
be
there
right
in
a
timely
fashion,
to
be
able
to
support
the
response
and
support
the
victims.
Moving
forward.
I
would
also
point
to
our
Emergency
Operations
plans,
right
that
serves
as
the
basis
and
The
Benchmark
for
how
we
respond
as
a
city.
Again
we're
very
fortunate
where
we
have
just
you
know:
talented
Public,
Safety
professionals
that
are
well
trained
and
well
situated
to
respond,
but
we
also
have
to
have
a
Playbook
right.
F
But
how
do
we
do
this
in
a
coordinated
fashion
across
city
government?
So
we
have
our
base
plan
and
we
have
our
Emergency
Operations
plan
and
within
our
Emergency
Operations
plan,
we
have
our
sections
or
chapters
for
which
we
refer
to
as
annexes,
and
these
annexes
outline
and
talk
about
different
instances.
Different
crises,
different
experiences
for
which
we
do
have
these
codified
plans,
which
articulate
in
Greater
detail
how
we
respond
to
the
city
so
once
OEM
is
on
scene.
F
One
of
our
first
steps
is
to
engage
the
department,
that
is
the
lead
entity
and
again
for
the
sake
and
the
ease
of
conversation.
We'll
use
a
fire,
so
naturally
fire
is
going
to
be
the
lead
lead
department,
so
we
would
engage
with
fire
on
what
is
it
that
we
can
do
to
support
you
in
that
moment.
We
know
that,
ultimately,
that
range
of
excuse
me
that
range
of
coordination
is
going
to
make
its
way
down
to
how
we
ultimately
support
our
residents.
But
in
terms
of
that
initial
response,
it
starts
with
that
agency.
F
There
are,
they
are
there
first,
they
are
they're
engaged
in
the
moment,
they're
responding
to
the
crisis
and
it's
around.
What
do
you
need
to
to
support
you
in
your
primary
mandate
in
suppressing
the
fire,
and
we
know
ultimately,
it's
going
to
trickle
down
to
the
other
departments
that
are
on
scene.
F
So,
if
it's
one
of
those
instances
where
OEM
does
respond,
we
have
that
initial
conversation
with
The
Incident
Commander
from
the
fire
department,
and
then
we
start
to
coordinate
with
the
other
public
safety
of
issues
that
are
on
scene
as
well
as
the
other
departments
that
we
know
are
going
to
be
critical
for
the
wrap
around
and
continuance
of
care
and
continuance
of
service
for
those
residents.
So
the
most
logical
and
Next
Step
that
we
look
to
is
to
ensure
that
we
have
ons
that
is
going
to
be
responding,
has
been
notified,
particularly
through
3-1-1.
F
We
have
a
robust
line
of
communication
across
individual
relationships,
but
most
often
it's
coordinated
through
3-1-1,
and
we
ensure
that
that
neighborhood
representative
comes
out
to
the
scene
and
that
really
serves
as
that
nestlogical
pass-off,
that
we
often
see
from
the
Victim
Assistance
unit
that
the
Commissioners
are
at
the
commission
of
reference
and
then
passed
off
to
ons
for
coordinating
the
next
range
of
city
services
to
support
the
residents
and
the
constituents.
Long
term.
A
A
H
Thank
you
so
much
Chief
and
thank
you
counselors
for
having
me
here
today.
My
name
is
Connor.
Newman
I
serve
as
the
deputy
director
for
the
mayor's
office
of
Neighborhood
Services,
also
known
as
ons
I,
have
the
pleasure
of
serving
Boston
constituents
and
leading
a
team
of
neighborhood
Liaisons
to
support
the
people
of
Boston,
so
the
office
Neighborhood
Services.
In
addition
to
its
many
responsibilities,
it
also
has
the
duty
of
responding
to
emergency
calls
24
7.,
typically,
the
fire
department
or
9-1-1
would
contact
Boston
311,
which
would
then
give
us
a
call.
H
Liaisons
have
different
parts
of
the
city
that
they
cover
and
would
contact
the
on-call
person
to.
Let
them
know
that
there's
been
some
type
of
emergency
that
has
occurred.
If
we
get
word
that
there
are
displacements,
a
liaison
would
then
head
out
to
that
part
of
the
city
upon
getting
on
the
scene.
We
typically
would
first
touch
base
with
the
chief
from
the
fire
department.
That's
on
scene
get
a
sense
if
there's
already
the
victim's
assistance
unit.
That's
present.
H
We
understand
that
the
threshold
that
VA
vau
responds
to
has
actually
been
lowered,
so
we
frequently
coordinate
with
them
when
we
arrive
to
the
scene
where
we
identify
who
exactly
has
been
displaced
from
this
fire.
We
understand
if
we
checked
mix
first,
that
if,
if
anyone's
already
made
contact
with
them,
we're
not
kind
of
bothering
them
in
this
traumatic
experience,
but
we
approach
them.
We
provide
our
business
cards.
Then
we
take
down
their
information.
How
many
people
are
in
the
apartment?
You
know
apartment
number,
email
cell
phone
as
well
as
other
details.
H
You
know:
are
there
children?
Are
they
BPS
children?
You
know
what
is
the
age
of
the
people
impacted
as
well,
and
then
we
follow
by
asking:
do
you
have
a
place
to
go
tonight?
You
know:
are
you
able
to
connect
with
family?
Are
you
able
to
connect
with
friends
if
they're
they're
truly
bereft
of
having
any
contacts
and
having
where
to
go?
You
know
we
would
take
down
the
information,
make
sure
we
flag
that
for
the
office
of
housing
stability,
if
it's
a
fire.
This
is
something
that
Red
Cross
can
step
in
and
assist
with.
H
Once
we've
been
deemed
that
everyone's
been
taken
care
of
at
the
scene,
you
know
we
would
step
away
if
it
happens
during
the
day
or
if
it
happens
overnight.
We
would
follow
up
almost
immediately
the
next
day
with
the
office
of
house
instability
providing
a
list
of
the
residents
that
were
impacted
with
information
that
we
deemed
relevant.
If
it's
Boston
public
school
children
that
have
been
impacted,
our
office
is
responsible
for
reaching
out
to
the
Boston
Public
Schools
notifying
their
Headmaster.
Just
so,
the
school
can
be
aware
of.
H
What's
happened
to
the
child
and
make
resources
available
if
they
seem
fit
are
accommodations
if
necessary,
if
they're,
elderly
senior
citizen,
you
know
this
particularly
devastating
for
senior
citizens
as
well
as
it
can
always
necessarily
bounce
back
as
other
residents.
We
would
coordinate
with
h,
strong
and
provide
them
with
that
information
as
well,
and
then,
as
I
mentioned,
you
know,
we
would
make
sure
we
get
this
information
over
the
health
and
stability
with
context,
saying
hey,
we
were
able
to
identify.
H
You
know
these
folks
are
going
to
go
back
and
move
in
with
their
family
temporarily
or
they've
connected
with
their
landlord
and
they're
going
to
be
taken
care
of
for
Boston
Housing
Authority.
Occasionally
we
have
fires
with
them
as
well.
Bha
is
very
great
about
stepping
up
and
making
sure
that
they
can
have
some
swing
space
or
other
units
that
they
can
move
for
those
residents
to
pretty
promptly.
H
So
after
that,
handoff
with
office
of
housing
stability,
often
sometimes
residents
will
follow
back
up
with
us.
Maybe
expressed
concerns
about
hey
we're
having
some
issues
with
you
know
getting
something
to
eat
for
our
family.
That's
when
we
would
step
in
and
connect
them
with
food,
Justice
and
also
other
partners
as
well.
H
If
there's
additional
resources
necessary,
you
know
we
might
connect
again
with
the
office
of
house
instability
and
say
you
know
this
individual
is
looking
for
more
help
or
assistance,
with
kind
of
finding
a
more
long-term
like
option
for
for
finding
or
Landing
in
some
housing.
So
we
just
kind
of
continually
work
with
those
residents
if
need
be,.
F
Could
I
just
one
just
one
point
of
information:
I
just
want
to
just
drop
in
and
just
recognize
all
colleagues
here
from
the
Red
Cross
they're,
just
the
commissioner
mentioned
them
they're,
just
a
huge
partner
in
how
we
deliver
services
and
didn't
want
to
miss
the
opportunity
to
recognize
them
and
then
also
just
join.
My
colleagues
and
just
identifying
that
you
know
fire
is
the
one
that
you
know
is
most
pervasive
in
terms
of
what
we
see
and
often
gets
the
attention.
F
But
there
are
a
host
of
other
disasters
that
we
respond
to
that
impact
our
residents,
just
as
just
as
impact
the
IU,
whether
it
be
water,
main
breaks
or
whether
it's
heat
like
we
had.
We
had
a
scenario
last
one
time,
particularly
over
in
you
know,
in
Austin
Brighton
we
were
dealing
with
some
concerns
around
heat,
so
I
just
want
to
just
join
my
colleagues
and
highlight
in
that
space
that
we,
you
know,
we
prepare
plans
to
respond
to
disasters
but
want
to
make
sure
that
we
employ
recognized
it.
H
A
Great
thank
you
so
much
Mr
Newman
and
thank
you
at
chief
for
that
Edition.
Yes,
we're
looking
forward
to
hearing
from
the
Red
Cross
on
the
second
panel,
and
we
really
appreciate
their
work
and
partnership
in
these
areas.
I'll
go
now
to
Danielle
Johnson,
our
deputy
director
from
the
mayor's
office
of
housing
and
just
wait.
A
second.
I
Yeah
there
you
go
yep.
Thank
you,
madam
chair,
and
the
rest
of
the
counselors
and
my
co-panelists
for
this
important
hearing.
The
mayor's
office
of
housing
stability
works
not
only
with
my
co-panelists
to
provide
emergency
response
to
constituents,
but
also
our
community
partner
neighborhood
of
affordable
housing,
also
known
as
NOAA,
who
plays
an
influential
role
in
ensuring
constituents
are
safely
housed,
while
their
units
are
repaired
or
until
they
can
find
affordable
housing
to
date,
OHS
has
responded
to
more
than
75.
Excuse
me,
75
fires
that
have
resulted
in
displacements.
I
I
Given
the
numerous
divisions
that
are
involved,
our
office
recently
implemented
an
on-call
system
to
better
respond
to
buyers.
This
response
allows
us
to
work
proactively
with
other
City
divisions
and
NOAA
further
in
some
instances
where
fires
happen
on
BH
properties,
BHA,
Properties
or
larger
management,
property
sites,
we've
been
able
to
coordinate
to
ensure
placement
and
alternative
units
on
those
sites.
Our
office
also
works
with
constituents
on
the
legal
side
of
things,
reminding
them
of
the
landlord's
duty
to
provide
and
or
return
their
security
deposit.
I
In
the
event,
the
unit
is
no
longer
habitable
and
or
instances
where
the
landlord
has
homeowners
insurance,
making
sure
that
tenants
are
aware
of
insurance
claims
and
and
know
the
proper
routes
to
file
an
insurance
claim,
while
the
search
for
alternative
housing
doesn't
happen
overnight.
Ohs
and
NOAA
work
collaboratively
to
assist
displaced,
tenants
find
alternative
housing
once
a
tenant
has
successfully
secured
housing
in
the
event
of
acute
excuse
me,
in
the
event
of
an
a
complete
loss.
I
In
many
cases,
our
office
provides
moving
costs
assistance,
so
that's
first
last
security
for
families
that
have
been
impacted
and
moving
forward.
We
also
provide
stabilization
services
to
ensure
that
they
have
all
of
the
proper
resources
that
they
need,
including
proper
food
access
and
are
able
to
maintain
their
stable,
affordable
housing.
I'm,
really
appreciative
of
the
work
that
my
co-panelists
do.
It's
definitely
been
a
challenge
and
there
definitely
are
some
gaps
but
I'm,
hoping
through
this
conversation
we're
able
to
fill
some
of
those
gaps.
Thank
you.
A
J
Good
morning
counselors,
my
name
is
Elisa
Wasserman,
as
mentioned
I'm,
the
director
of
the
office
of
food
Justice
I.
Thank
you
for
bringing
us
together
to
give
this
important
issue
the
attention
that
it
deserves.
The
mission
of
the
mayor's
office
of
food
Justice
is
to
build
a
food
system
that
is
Equitable
resilient,
sustainable
and
just
as
part
of
our
work,
our
office
responds
to
calls
Monday
through
Friday
to
617-635-3717
and
emails
to
food
boston.gov.
J
So
as
as
was
mentioned
when,
when
there's
a
fire,
the
Red
Cross,
Disaster
Response,
does
provide
vouchers,
depending
on
the
number
of
household
members
when
they
respond
to
the
scene
and
and
those
funds
can
be
used
for
food.
Amongst
the
many
other
needs
that
disaster
victims,
particularly
fire
or
other
disaster
victims,
have
ofj,
has
the
capacity
to
provide
limited
additional
support
with
gift
cards
of
50
or
100
to
support
food
needs
from
external
funds,
provided
for
emergency
response
to
the
pandemic
and
displacement.
J
In
the
case,
you
know
many
of
the
cases
where
residents
do
not
have
access
to
any
kitchen
or
cooking
equipment,
or
even
a
microwave
in
many
cases,
so
for
calls
that
we
receive
directly
our
staff
take
and
respond
to
each
call
and
keep
a
log
and
of
the
calls
we
received
between
July
and
March
28th.
One
was
for
someone
whose
belongings
were
lost
in
a
fire
and
needed
food.
We
provided
gift
cards
and
coordinated
with
BHA
and
DTA.
On
this
call
around
snap
enrollment
support.
J
We
were
pulled
into
several
response
efforts
for
households
displaced
by
fire
in
the
past
year,
through
ons
and
Council
offices,
and
between
November,
January
and
February,
so
they
were
both
residents
displaced
by
fires
and
a
water
main
break.
In
each
case,
we
coordinated
with
ons
and
NOAA
to
provide
additional
support
for
food
through
gift
cards,
either
e-gift
cards
delivered
electronically
or
through
the
ons
Liaisons
directly.
J
In
one
case,
the
fire
in
Rosland
there
was
with
a
larger
number
of
families
in
one
building.
We
partnered
with
the
neighborhood
food
action
collaborative
based
in
Roslindale
to
provide
further
food
support
to
several
households
displaced
by
the
fire.
We
are
in
contact
with
the
Red
Cross
and
Community
Partners
and
are
interested
in
collaborating
to
identify
the
best
ways
to
provide
support
around
food
needs
in
a
coordinated
way.
A
B
Thank
you
and
thank
you
to
the
chair.
Thank
you
again
to
Administration
for
all
the
information
that
you
provided
and,
of
course,
the
Red
Cross
and
NOAA.
Also
for
being
here,
I,
you
know
was
remiss
to
state
that
we
invited
and
reached
out
to
families
themselves
who
were
victims
of
fire,
but
a
lot
of
them.
B
It's
difficult
for
them
to
sort
of
relive
that
experience
and
to
share
so
I
do
want
to
just
note,
for
the
record
that
we
were
in
this
discussion
are
centering
those
who
are
affected
by
fire,
the
fire
fire
victims,
and
we
are
here
to
help
uplift
their
needs
and
their
voice
here.
So
I
wanted
to
make
sure
that
was
on
the
record
oftentimes
the
biggest
problems
that
folks
face.
B
They're
pecuniary
rights
like
financial
assistance,
and
there
are
barriers,
government
regulations
that
make
it
very
difficult
for
the
city
of
Boston
to
be
able
to
help
people
directly
with
direct
cash
assistance.
Although
there
are
models
that
I
hope
we
can
learn
from
I
guess.
My
first
question
is
to
director
Johnson,
the
city
of
Boston
has
a
Boston
emergency
assistance
fund.
Can
you
talk
a
bit
more
about
that
and
how
this
feeds
into
what
that
is,
how
that
fits
into
this
puzzle?.
I
Thank
you
sure,
happy
to
address
your
question.
Councilor
luigien,
so
our
Boston
emergency
assistance
fund
provides
assistance
for
survivors
of
fires
that
happen
in
the
city,
usually,
as
as
we've
heard
today,
there's
a
chain
where
we
are
able
to
get
the
names
of
the
families
that
are
displaced.
It
does
require
the
families
to
work
with
our
office
and
also
work
with
Noah.
Who
does
a
lot
of
our
our
placement
services
and
the
funds
are
for
first
last
insecurity,
so
it
does
take
some
time
to
find
housing.
I
So
it
may
be
that
families
are
in
a
hotel
while
they
are
looking
for
housing
and
know
has
been
very
influential
in
helping
us
find
affordable
housing
fairly
quickly
for
these
families.
So
part
of
the
assistance
program
includes
a
hotel
program,
but
we
also
recognize
that
our
hotel
funding
is
very
limited
and
the
goal
is
to
eventually
move
families
into
something
more
permanent
and
affordable
and
more
or
more
useful
for
for
their
living
situation.
So
that
is
essentially
what
the
assistance
is.
I
It's
part:
it's
part,
Hotel
program,
part
moving
cost
assistance
after
affordable
housing
has
been
found,
and
we
also
make
sure
that
the
housing
that
is
being
sought
is
Affordable
so
and
is
sustainable,
so
we're
not
just
trying
to
get
people
out
of
hotels
just
to
get
them
out
of
our
system.
It's
you
know.
We
really
need
to
work
with
the
families
to
understand
what
their
financial
makeup
is,
what
they're
actually
able
to
afford
what
Financial
commitments
they
have,
that
would
preclude
them
from
affording
certain
rents
or
living
in
certain
locations.
B
I
Sure
I'll
have
to
get
that
information
because
I
don't
know
it
off
the
top
of
my
head,
but
it
depends
what
what
the
need
is
depends
on.
The
on
the
family.
Size
depends
on
the
family
size.
So
if
it's
a
larger
family,
their
need
may
be
more
because
they're
moving
into
a
larger
unit
as
opposed
to
a
family
of
two
who
might
not
need
as
much
space.
Thank.
B
I
It's
usually
as
long
as
needed.
It's
usually
we
try
to
aim
for
seven
days,
but
obviously
the
search
for
affordable
housing
takes
much
longer
than
seven
days,
so
we've
had
families
that
are
only
there
for
seven
days.
We've
had
families
that
are
there
for
a
month's
time,
so
I
think
it
also
depends
on
whether
families
have
vouchers
it's
a
little
bit
easier
to
move.
I
If
you
have
a
voucher,
either
through
Boston
Housing,
Authority
or
through
metro
housing,
you're
able
to
move
with
the
voucher,
so
those
types
of
cases
which
we
see
a
little
more
often
than
not,
we
are
able
to
transition
families
into
more
permanent
housing,
but
the
base
is
seven
days,
but
it's
it's
mostly
as
needed.
If
families
aren't
able
to
find
something
affordable
within
that
seven
day
time.
I
B
I
B
This
was
again
the
family
that
when
I
was
an
attorney
working
I'm,
an
attorney,
but
when
I
was
working
on
this
issue,
that
we
found
that
to
be
incredibly
helpful
in
the
partnership
that
we
had
with
the
Boston
Housing
Authority.
To
ensure
this
family
was
in
a
hotel
for
much
longer
than
30
days.
Stay
right
there
for
quite
quite
a
period
of
time,
but
we're
able
to
be
sort
of
expedited
in
the
housing
process.
Getting
a
voucher
curious.
B
I
I
We've
had
very
good
communication
with
our
state
Partners
in
transitioning
families,
to
shelter,
understanding
that
it's
not
ideal,
but
also
having
those
conversations
with
constituents
to
let
them
know
that
this
is
probably
the
quickest
route
to
finding
something
more
affordable
as
to
a
hotel
that
maybe
only
has
a
kitchenette
versus
a
scattered
site
which
has
more
of
a
robust
housing
situation.
So
we
coordinate
once
we
know
what
the
family
makeup
is
and
once
we
know
what
the
financial
information
is
of
the
families.
I
We're
able
to
have
a
conversation
with
the
State
placement
for
that
can
vary
because
the
state
is
busy
with
with
a
number
of
issues
related
to
shelter.
So,
but
luckily
we
have
like
I
mentioned
good
communication
and
I.
Just
I
did
want
to
note
on
the
on
the
BHA
piece
that
we
also
have
good
connections
with
BHA.
So
we're
able
to
quickly
strategize
with
them
as
well
in
terms
of
how
long
they
think
a
family
could
go
into
one
of
their
units.
So
we
also
have
good
communication.
B
I
I
think
one
of
the
reasons
is
because
the
state
has
a
more
broad
shelter
program,
so
we're
operating
out
of
two
or
three
hotels
that
we
use
versus
the
state
has
sites
all
over
the
state,
so
they're
able
to
maneuver
families
in
and
out
to
different
shelter
programs.
So
usually,
we
found
with
some
fire
survivors
they're
able
to
transition
into
shelter
within
a
few
weeks,
as
opposed
to
waiting
for
affordable
housing,
which
could
take
months
or
numerous
months.
As
you
explain
to
your
client.
I
D
Louisiana
has
asked
many
of
my
questions
already,
but
I'm
just
curious
about
landlords.
Insurance,
I
I
know
that
there's
some
requirement
that
the
landlords
offer
some
assistance
as
well.
If
they
have
adequate
Insurance
is
that
is
that
correct?
Like?
Is
there
a
certain
some
that
landlords
are
supposed
to
give
to
their
displaced
tenants
of
their
displaced
by
a
fire.
I
Sure
so
landlords
are
required
to
have
homeowners
insurance
and
tenants
can
choose
whether
or
not
they
have
renters
insurance
under
depending
on
the
homeowner
insurance
policy.
It
may
require
that
landlords
provide
some
sort
of
recourse
to
tenants
that
are
displaced
outside
of
that
oftentimes.
Our
instruction
to
tenants
are
have
a
conversation
with
their
landlord.
I
But
I
do
think
it's
a
larger
conversation
regarding
what
Duty
landlords
have
to
their
tenants
who
are
displaced-
and
you
know
tenants-
do
have
some
recourse
in
Housing
Court.
They
can
definitely
file
a
complaint
with
the
landlord
alleging
that
they
have
not
provided
proper
services
to
them,
given
that
they
are
paying
use
and
occupancy.
So
there's
also
that
recourse,
but
it's
this
is
an
emergency
situation.
So
there's
really
no
time
to
do
that
until
later
down
the
road
once
a
tenant
is
at
least
secured
temporarily.
D
And
I'm
just
wondering
does
tenants:
Insurance
knows
that
have
it
does
it
cover
the
displacement
by
an
emergency
like
a
fire?
Does
it
and
usually
they
ensure
for
theft
of
the
right
valuables
more
than
right
displacement
of
a
fire
I
know
we
are
very,
very
sad
situation
in
our
district,
a
few
it
was
a
year
and
a
half
yeah
about
a
year
and
a
half
ago
where
somebody,
actually
it
was
the
day
after
move-in
day,
and
there
was
a
fire.
D
D
I'm
also
curious
about
the
flooding
issue
in
the
event
of
a
flood,
if
the
if
the
Red
Cross
isn't
isn't
mandated
to
help
in
that
situation,
and
it
can
be
equally
devastating
in
many
ways.
I
know
fire
is
such
an
incredibly.
It
all
happened
so
fast,
but
the
flooding
situation
can
be
can
be,
can
be
equally
devastating.
What
sort
of
supports
do
we
have
in
the
event
of
an
apartment
being
flooded
by
by
brush
water
main
or
whatever?
Is
it
the
same?
F
Sure,
thank
you
for
the
question.
I
think
it
highlights
the
challenge
that
I
attempted
to
excuse
me
articulate
earlier
with
regards
to
the
different
types
of
disasters
that
we
have,
that
that
become
our
reality
for
all
of
us
that
sit
up
for
you
right.
The
the
reality
is
in
the
moment
and
as
a
city,
you
know
one
that
Endeavors
to
treat
everyone
in
a
dignified
way.
F
So,
as
as
a
matter
of
fact
for
all
of
those
residents,
institutions
in
the
City
that
experienced
that
type
of
loss
or
their
type
of
experience,
we
as
a
city
would
support,
but
it
does
highlight
those
gray
areas
in
the
response
from
some
of
our
traditional
partners
and
how
we
we
do
have
to
have
a
broader
conversation
to
think
about
that
space
But.
The
short
answer
is,
is
that
the
city
will
continue
to
support
and
that's
what
we've
always
done.
D
H
H
I've
certainly
responded
to
a
few
of
those.
You
know.
Bha
would
have
more
information,
I
think
it's
on
a
case-to-case
basis,
I
know,
for
instance,
the
Patricia
white
fire
that
occurred
that
took
a
lengthy
set
of
time,
because
I
think
it
was.
It
was
multiple
apartments
that
were
devastated
by
the
fire.
I
know,
BHA
does
try
to
work
with
the
tenants
and
try
to
prioritize
placing
them
back
in
in
that
particular
development.
H
I
know
like,
for
instance,
in
Fidelis
there
was
an
elderly
gentleman
that
was
displaced,
we
worked
with
BHA
and
they
were
able
to
place
them
back
different
building,
but
still
within
the
Fidelis
complex
and
then
other
times.
I
know
you
know,
coordinating
with
the
local
BHA
manager
for
on
scene,
just
making
sure
like
waiting
to
find
out
when
a
resident's
getting
out
of
the
hospital
and
then
coordinating
with
red
cross
to
make
sure
we're
able
to
connect
that
family.
H
D
The
other
question
is
more
of
a
sort
of
a
practical
question
in
the
event
emergency
and
new
folks
Connor,
you
may
be
able
to
you
know
sometimes
it's
very
difficult
to
get
a
hold
of
the
the
owner
of
the
property,
the
the
property
manager
in
the
emergency
they're.
Nowhere
to
be
found,
they
can't
contact
them
like.
Is
that
a
common
occurrence
or
is
there,
and
how
do
we
handle
that?
It's.
H
A
great
question
I
mean
I,
can
only
speak
anecdotally
to
the
the
fires
that
I've
responded
to
most
of
the
time.
The
landlord
does
get
out
there,
at
least,
if
it's
a
larger
building
the
property
manager
might
have.
You
know,
someone
that
represents
them,
or
or,
for
instance,
like
a
handyman
or
whatnot.
H
If
there's
we're
unable
to
get
in
contact
someone,
we
do
have
the
means
of
tapping
into
inspectional
Services
Department,
which
has
detailed
information
on
most
of
these
Property
Owners,
because
they
need
to
register
those
units
and
then
often
tenants
also
as
well
have
have
cell
phone
numbers
at
least
or
some
type
of
contact
information
from
interacting
with
their
landlord
as
well.
So
we
can
rely
on
those
and
make
sure
we're.
We
usually
include
that
information
as
well,
when
we
send
that
over
to
housing,
stability.
A
K
K
I
know
that
each
of
us,
myself
personally,
have
called
many
times
over
the
years
in
an
effort
to
try
to
find
some
housing
for
someone
that
has
been
displaced
due
to
a
fire
or
another
traumatic
event
and
also
I
know
through
I
can
speak
for
Council
Flynn
and
I.
We've
had
a
number
in
our
own
neighborhoods,
where
we've
had
to
lean
on
our
hotel
Partners
to
do
the
right
thing
being
a
good
corporate
citizen.
K
Given
that
we're
a
host
Community
to
a
lot
of
hotels,
as
well
as
some
of
our
larger
landlords
and
give
credit
to
those
that
had
some
available
units
and
we
were
able
to
put
folks
in
home.
So
so
a
lot
of
the
stuff
I
think
we're
concerned
about
at
least
I
I
know,
I,
am
and
why
I
joined
Council,
Louisiana
and
Council
Braden
and
my
colleagues
and
putting
this
board.
That's
it's
really
like
it's.
K
The
weeks
and
months
after
the
fire
department
leaves,
and
after
you
know,
the
ribbons
of
the
the
tape
is
cut,
whether
it's
a
crime
scene
or
a
fire
scene,
the
board
UPS,
you
know
and
the
construction
is
sort
of
underway.
You
still
have
someone
that
is
not
housed
and
lost.
Everything
lost
all
their
personal
and
familial
belongings
in
a
completely
devastated
and
trying
to
sort
of
piece
things
back
together
and
they
may
not.
They
may
or
may
not
have
had
renters
insurance.
K
They
may
or
may
not
have
had
homeowners,
insurance
and
or
may
have
gotten
a
claim
denied
and
so
and
they
seem
to
be
sort
of
left
out
with
really
no
recourse
and,
as
everyone
else,
moves
forward.
Fire
trucks
go
back
to
the
fire
station
Chief
and
your
team
and
all
the
different
directors
and
Deputy
directors.
We
have.
We
you
go
into
your
respective
lanes
and
continue
to
deal
with
the
next
incident.
K
K
And
again
you
can't
you
can't
replace
a
lot
of
those
items,
those
personal
items
that
get
lost
in
a
fire,
but
you
know,
but
the
fact
that
folks
are
still
there
they're
still
alive.
If
they
haven't
lost
a
loved
one
in
the
fire,
then
they
have
tremendous
amount
to
be
grateful
for,
but
we
also
have
a
responsibility
as
a
city
to
Rally
around
them
much.
K
Catastrophic
event,
when
someone's
house
is,
you
know
either
burned
to
the
ground
or
they've
been
displaced
and
no
one
seems
to
be
sort
of
following
up
or
they
may
have
run
out
of
options
because
they
didn't
have
insurance
Etc
and
what
can
we
do
to
continue
to
keep
moving
them
and
their
families
forward?
So
thank
you
very
much
for
the
co-sponsors
and
my
colleagues
and
for
all
the
work
that
you
guys
do
on
behalf
of
our
city.
Thank
you,
madam
chair.
C
And
I
want
to
thank
my
my
colleagues
for
their
questions.
The
emergency
assistance
fund
was
something
I
was
going
to
ask
about,
and
thank
you
Danielle
for
for
talking
about
that.
I
was
also
going
to
discuss
insurance
policies
with
tenants
and
landlords.
I
do
have
to
frame
my
comments
and
my
questions
just
through
one
fire
that
took
place
in
East
Boston
on
Princeton
Street.
It
was
three
separate
units
last
summer
it
was
about
20,
28
folks,
who
were
displaced
and
just
based
on
the
folks
who
we
were
talking
with.
C
So
this
was
the
first
500
and
he
was
going
to
stay
with
family
and
he
ended
up
staying
with
that
family
for
three
months
and
he
basically
overstayed
his
welcome.
And
so
when
we
tried
to
get
him
some
sort
of
support.
I
was
calling
Realtors
myself
like.
Can
we
try
to
get
him
something
that
is
below
Market
whatever
and
it
just
it
was?
It
was
a
difficult
process
and
he
was
really
really
going
through
it
and
I
just
want
to
call
it
his
story
in
this
space.
What
eventually
got
him.
C
Something
was
a
referral
to
the
city
Voucher
Program,
but
that
wasn't
until
after
there
was
a
push
from
our
office
and
I
believe
ons
too.
To
get
him
a
referral
through
OHS
and
so
I'm
wondering
what
triggers
a
referral
to
the
city
voucher
program
and
if
everybody's
is
already
automatically
put
into
that,
or
it
really
takes
somebody
following
up
to
make
sure
that
it
happens.
I
Thank
you
for
your
question,
counselor
Coletta,
and
thank
you
for
your
advocacy.
So
the
city
voucher
program
is
usually
designated
for
constituents
who
normally
wouldn't
be
eligible
for
emergency
assistance
through
the
state
program.
So
you
aren't
automatically
added
to
the
list
and
the
way
that
the
referral
can
happen
is
through
the
Avenues
that
you
took,
but
also
Community,
Partners
such
as
NOAA
or
any
other
community
partner.
That
has
a
constituent
who
they
think
could
benefit
from
this
service.
I
We
need
to
ramp
up
the
amount
of
vouchers
that
are
provided
so
I
think
it's
it's
a
combination
of
having
conversations
more
conversations
with
BHA,
but
to
your
question
in
terms
of
a
referral.
It's
calling
our
office
and
I
want
to
make
sure
that
your
constituents
and
other
counselors
constituents
feel
empowered
to
reach
out
to
our
office
if
there
are
tenants
that
are
in
need
of
this
type
of
service.
So
the
referrals
we
have
walk-ins,
we
have
a
phone
line,
we
have
an
email,
so
any
form
of
communication
and
we
have
multilingual
staff.
C
You
for
that-
and
you
mentioned
earlier,
that
you
are
in
constant
communication
with
tenants
to
inform
them
of
their
rights,
especially
those
who
are
undocumented,
and
need
assistance
in
navigating
this
system.
That
is
bureaucracy.
Is
there
a
one-pager
or
a
card
that
we
provide
to
tenants
in
multiple
languages,
just
letting
them
know
hey
call
our
office.
This
is
what
what
we
can
do
to
help
you.
These
are
your
rights.
Is
there
something
like
that
that
exists.
I
Yes,
we
have
a
lot
of
literature
that
provides,
we
have
top
10
things,
tenants
to
know
top
10
responsibilities
of
landlords,
and
we
have
a
one-pager
card
that
provides
in
different
languages
that
provides
the
services
that
OHS
provides
so
happy
to
provide
your
office
and
the
rest
of
the
counselors.
With
that
information.
Thank.
C
I
Correct
it
depends
on
the
policy.
I
I
would
have
to
have
conversations
with
the
link,
a
lot
of
landlords,
unfortunately,
don't
don't
know
about
their
own
policies
and
what
those
cover
so
I
think
that's
a
bigger
conversation
in
working
with
our
home
center
of
having
them
provide
information
to
homeowners
of
what
homeowner
insurance
looks
like
what
happens
in
the
event
of
a
fire,
and
you
have
tenants
that's
a
little
outside
of
my
purview,
but
there
are
policies
that
speak
to
what
the
landlord's
responsibility
is
for.
Tenants
who
are
displaced.
C
And
what
happens
when
there's
a
landlord?
Who
is
unresponsive?
Who
isn't?
Who
is
responsible?
Who
is
holding
the
landlord
accountable
in
this
instance
like
who
was
calling
them
up
and
letting
them
know
you
have
to
provide
These
funds
or
does
a
tenant
then
have
to
go
to
Housing
Court,
which
we
all
know
is
expensive
and
very
burdensome
process?
C
H
I
I
believe
we
are
with
with
office
housing
stability.
I
know
we
coordinate
with
you.
I
know
we
coordinate
with
Chief
Dylan
as
well,
and
we
mentioned
that
you
know.
Maybe
a
certain
Pioneer
is
is
not
cooperating
or
you
know
is
not
being
forthcoming.
You
know
we
have
that
conversation
through
tenants
and
then
flag
that
for
the
office
of
housing,
stability
as
well.
C
L
L
I
respond
to
fires,
I
respond
to
water,
main
breaks,
other
related
issues,
but
it's
important
that
one
of
the
first
calls
that
are
made
from
ons
is
to
the
district
council.
So
I
want
to
stress
that
again.
I've
stressed
it
several
times.
Sometimes
I
I
receive
a
call,
and
sometimes
I
don't,
but
it's
critical
in
when
something
happens
in
my
district
that
I'm
notified
immediately.
H
Sure
I'm
happy
to
discuss
with
liaison
and
counselors
I
want
to.
Thank
you
because
I
know
many
of
you
are
at
these
fires.
Councilor
Natalia
mentions
that
you're
at
most,
if
not,
every
single
fire
in
East
Boston
I've
been
working
together
and
kind
of
making
sure
that
tenants
are
being
advocated
for
and
Council
the
Brady
when
you
referenced.
H
You
know
that
tragic
night,
where
that
young
man
lost
his
life
in
Brighton,
you
know
I,
remember:
I,
wasn't
even
covering
Brighton
that
that
night,
but
we
were
communicating
via
phone
just
kind
of
discussing
what
was
going
on
scene.
So
absolutely
working
with
the
council
isn't
comparative
for
for
OS.
L
H
L
You
get
me
an
answer
today:
I
I
need
to
make
sure
District
councils
are
notified
immediately.
I
want
to
make
sure
you
have
a
list
of
the
district
councils,
their
cell
phone
numbers
and
that
they're
notified
immediately.
Could
you
have
the
appropriate
person?
Give
me
a
call
this
afternoon
and
I
want
to
make
that
a
priority.
I
want
to
make
sure
that
happens.
I
want
to
make
sure
every
District
counselor
knows
what's
happening
in
their
District.
They
know
immediately
when
an
issue
is
happening
in
the
district.
That's
a
priority
for
me.
L
L
Okay,
let
me
let
me
start
by
acknowledging
the
important
work
of
the
Boston
police,
the
Boston
fire
and
EMS
as
well
the
water
and
sewer
emergency
responders.
Thank
you.
Chief
also
I've
had
some
issues
also
water
main
breaks
in
the
Boston
Water
and
Sewer
Commission,
and
especially
in
the
South
End
area.
L
F
So
I
can
jump
into
it.
I
apologize
that
Waterman
sewer
is
not
here
to
speak
specifically
for
their
internal
operations
and
how
they
do
communicate.
I
do
know
that
from
some
recent
conversations
with
regards
to
some
other
dialogue
that
we
would
have-
and
we
do
know
that
they
have
some
level
of
communication
through
hot
3-1-1
system,
but
with
regards
to
the
specifics
around
what
their
protocol
is
in
details
of
it,
I
would
defer
to
water
and
soil.
L
When
there
is
a
fire,
when
there
is
a
Water
and
Sewer
issue,
when
there
is
some
other
type
of
major
emergency,
what
is
different
in
terms
of
the
response
from
City
officials
in
BHA
developments
in
outside
of
BHA
developments,
I,
don't
think
there
should
be
anything
different.
But
if
there
is
something
different
I'd
like
to
know
about
it
and
as
it
relates
to
undocumented
residents,.
L
L
H
So
I'm
happy
to
respond
to
that,
so
there's
no
differences
with
service,
it's
just
how
we
communicate
so
when
311
gets
a
call
and
it's
designated
as
BHA.
We
would
know
if
they
would
notify
the
on-call
person
from
BHA
as
well
as
emails,
that
would
go
out
to
the
leadership,
the
BHA
team
and
then
the
liaison
would
then
also
communicate
with
the
BHA
manager
when
they
arrived
at
the
scene
of
the
fire.
H
The
only
difference,
though,
is
that
BHA
would
then
assume
responsibility
with
immediately
providing
housing
that
evening,
as
well
as
in
general,
for
where
those
displaced
would
be
impacted
and
regarding
the
citizenship
of
of
residents.
We
don't
inquire
whether
or
not
they're
citizens
when
dealing
with
them.
You
know
we
take
down
their
contact
information,
we
hand
them
over
to
housing
stability,
regardless
of
what
their
status
is.
Oh.
I
So
I
was
referring
to
the
state
shelter
program,
so
under
the
state
shelter
program,
their
eligibility
requirements
preclude
currently
undocumented
residents
from
seeking
emergency
assistance,
shelter,
which
is
where
we
implemented
the
city.
Voucher
Program,
which
allows
families
or
individuals
who
aren't
eligible
for
EA
would
be
eligible
for
a
voucher
through
the
city
and.
F
F
Under
the
first
responder
category,
we
don't
ask
those
questions.
We
we
deliver
Services,
particularly
because
it's
an
agency-
that's
that's
happening
in
that
moment
and
with
regards
to
BHA
I'll,
just
point
to
two
to
two
examples
of
that
coordination
of
services
that
did
happen
on
your
District,
sir.
Last
year
there
was
an
unfortunate
exchange
of
gunfire
over
in
the
Miriam
McCormick
Housing
Development,
and
one
of
the
Transformers
was
struck
and
It
ultimately
resulted
in
a
loss
of
power
over
there
and
again.
F
That
was
another
example
of
city
services
that
respond
to
the
work
that
worked
in
coordination
with
BHA
to
mobilize
services,
to
support
that
community,
and
the
other
example
I
would
point
to.
Sir
is
most
the
most
recent
cold
snap
that
we
had
about
a
month
ago.
There
were
meters
that
froze
up
over
at
West
Broadway
street,
again
ons,
as
well
as
other
City
departments,
were
mobilized
to
support
BHA
in
that
response.
L
F
And
certainly
I
responded
on
scene
with
regards
to
the
cold
snap
that
happened
about
a
month
ago
and
I
can
tell
you
that
each
individual
Resident
was
was
treated
with
the
Dignity
of
city
services
and
not
and
assuming
that
they
didn't
have
heat.
While
BHA
figured
out
the
the
logistics
of
their
actual
system,
we
provided
Services
across
across
the
neighborhood
for
all
residents
that
did
not
have
heat
for
the
for.
For
that
period.
Smoke.
F
G
L
My
final,
my
final
point
is
not
necessarily
a
question:
it's
a
I've
heard
from
First
Responders,
it's
somewhat
related
or
unrelated
to
this
discussion
at
hand.
I've
heard
from
a
lot
of
First
Responders
on
the
closing
of
Dartmouth
Street
near
near
the
Copley
Library
I've
heard
from
the
Boston
Police
Department,
the
EMS,
the
Boston
fire,
but
closing
many
streets
in
and
around
this
area,
especially
Diamond
Street,
has
a
negative
impact
on
First
Responders
Vehicles.
Getting
in
and
out
of
that
critical
area.
L
L
M
Thank
you
chair.
Thank
you
to
the
sponsors.
I
just
have
a
few
questions
and
thank
you
for
your
hard
work,
a
you
know,
I.
As
an
at
large
city
councilor.
You
know
we
get
people
from
all
across
the
city
oftentimes
reaching
out.
There
have
been
times
when
people
have
called
my
house.
Well,
my
cell
phone
at
two
o'clock
in
the
morning.
M
The
one
in
particular
was
the
fire
on
Quincy
Street.
That
happened
in
Dorchester
in
February
of
I,
think
it
was
February
26th
and
there
was
a
tenant
who,
a
few
days
after
being
placed,
had
already
run
out
of
the
funding
that
was
allocated
because
it
cost
like
200
or
something
for
a
hotel
and
I.
Think
the
airmark
for
those.
Can
you
confirm
I
think
it
was
like
500
for
a
hotel.
Your.
M
If
there
is
a
system
in
place,
what
system
is
that
so
that
I
am
not?
You
know
trying
to
tap
into
my
network
or
whatever
little
resources
I
have
to
help
accommodate
people
in
crisis
mode
at
the
12th
hour?
So
can
you
tell
me
if
there
is
like
some
very
specific
program
or
protocol
or
policy
in
place
for
after
12
pm
about
12
a.m?
Calls.
H
Typically,
you
know
in
the
event
of
if
it's
a
fire,
you
know
Red
Cross
be
able
to
provide
a
gift
card
which
is
kind
of
used
just
as
a
temporary
fix,
and
then
we
take
that
information
that
we've
gathered
from
residents
and
then
pass
it
off
to
house
instability,
which
would
then
work
on
working
with
NOAA
to
kind
of
provide
more
longer
term
stays
in
a
hotel.
So
they
can
work
on
finding
additional
housing
to
go
beyond
that,
so
I
mean
I.
H
Ideally
you
know,
ons
gets
calls
from
residents
consistently
all
the
time,
it's
good
for
them
if
they
can
reach
out
during
work
hours
prior
if
they
know
that
they're
reaching
the
limit
of
that
card
and
they're
still
waiting
to
be
connected
with
house
and
stability
to
contact
the
liaison
during
work
hours.
If
it's
something
that's
truly
an
emergency,
that's
something
that
can
go
to
Boston
311
and
they
can
get
a
hold
of
us.
M
Yeah,
okay,
thank
you
for
that
and
then
I'm
just
curious
when
Boston
residents
are
searching
for
information
in
the
event
of
a
fire,
the
know
your
rights
in
case
of
a
fire
page.
You
have
to
use
four
different
keywords
before
you
can
actually
get
there.
So
I'm
just
curious
if
you
guys
have
navigated
the
website
recently.
Just
to
you
know,
look
at
the
ease
of
it.
M
So,
according
to
my
team,
the
know
your
rights
in
case
of
a
fire
only
comes
up
after
four
keyword,
searches,
so
I'm
just
curious
if
you
I
just
want
to
flag
that
as
something
to
to
be
mindful
of
and
I'm
curious.
If
you
could
just
talk
to
us
a
little
bit
about,
if
you
happen
to
know
this,
landlord
insurance
policies
for
multi
unit
residential
buildings
must
provide
up
to
I
believe
750
dollars
in
reallocation
benefits
to
tenants
according
to
Mass
housing,
General
law.
M
I
Sure
so,
as
Conor
had
mentioned
after
3-1-1
or
after
Red,
Cross
comes
out,
provides
the
gift
card.
We,
the
office
of
housing
stability,
gets
in
contact
with
the
landlord
oftentimes.
We've
seen
that
the
fires
that
are
happening
are
smaller
scale,
and
these
are
smaller
landlords
who
don't
have
the
financial
Capital
to
provide
750
to
their
tenants.
So
it
usually
happens.
Is
our
office
provides
that
hotel
assistance
with
the
help
of
NOAA?
M
M
M
Out
of
the
space
because
they
can't
afford
to
live
here
to
council
Coletta's
question
earlier
in
regards
to
trying
to
stay
within
the
community
that
you
were
originally
in.
Is
there
a
database
to
show
where
our
residents
are
being
displaced
to
as
a
result
of
fire?
Do
we
have
any
way
of
keeping
track
of
that
information?.
I
So
we
receive
information
from
3-1-1
and
we
do
have
a
database
where
we
keep
families
who
have
been
displaced.
And
then
we
have
a
a
system
where
we're
able
to
figure
out
where
they
are
moving
to
and
oftentimes
to
counselor
Coletta's
point
they
aren't
able
to
move
into
their
communities.
So
I
I,
don't
know
if
OEM
or
ons
or
even
the
fire
has
another
system
in
place.
But
we
do
keep
track
of
that
information
to
figure
out
where,
where
fires
are
happening
and
where
constituents
are
moving
to
that's.
H
Good
yeah,
we
do
not
it's
good,
that
housing
disability
we
keep
track
of.
You
know
a
lot
of
times
when
I
covered
Austin
Brighton,
it's
lilyism
for
a
number
of
years,
you're
dealing
with
a
lot
kind
of
younger
professionals
that
could
potentially
like
write
what
said,
especially
with
the
pandemic,
where
work
was
more
remote,
they'd
be
maybe
moving
back
to
live
with
their
parents
out
of
state
Etc,
but
because
of
their
resources
they
typically
wouldn't
check
back
in
with
our
office.
They
would
kind
of
specify
I'm
good
I,
don't
need
additional
assistance.
H
M
Yeah
before
I
get
the
guy
I'll
just
gonna
have
two
more
questions.
One
is
very
similar
to
another
case
that
came
across
my
office
was
a
young
mom
of
I
think
five
children
who
lived
in
the
south
end.
This
was
a
water
main
break
and
she
needed
some
financial
assistance
because
the
they
put
her
in
a
hotel.
But
she
didn't
have
a
kitchen
and
she
also
had
a
son
who
was
autistic.
So
it
was
a
really
cramped.
Space.
I
didn't
hear
that
before
councilman
always
gets
it.
M
That's
okay,
so
I'm
just
curious
about
and
I'm
gonna
ask
my
question.
I'm
curious
about
just
the
supports
that
families
receive
who
can't
afford
to
live
off
of
gift
cards,
because
that's
what
she
ended
up.
Getting
gift
cards
to
be
able
to
feed
her
children,
but
we
had
to
intervene
and
help
support
tapping
into
our
networks
to
find
other
ways
for
her
to
be
able
to
stay
within
stay
somewhere
else.
M
So
I'm
just
curious
kind
of
like
accommodating
people
who
living
in
a
hotel
is
not
the
best
case
scenario
and
then
the
other
question
that
I
have
in
regards
to
trauma
and
support
services.
There
are
a
lot
of
folks
that
were
just
talking
about
the
nuts
and
bolts,
but
there's
the
trauma
support
services
in
terms
of
long-term.
M
You
know
after
you've
been
a
victim
of
fire
if
you
have
to
get
your
birth
certificate,
if
you
have
to
get
all
of
your
paperwork
in
order,
is
the
relief
fund
able
to
help
support
people
and
pay
for
that,
because
I
know
you
have
to
pay
to
get
your
birth
certificate,
so
I'm
just
curious.
If
the
relief
fund
also
has
dollars
earmarked
to
help
support
that.
I
We
try
to
work
with
surrounding
hotels
within
the
community
to
make
sure
that
we
are
accommodating
those
needs
oftentimes,
depending
on
the
time
of
year,
that
these
fires
happen.
That
may
not
be
as
available
also
considering
that
the
locality
of
the
hotels
that
we
use
may
not
be
what
that
family
needs,
given
their
children
may
be
in
BPS,
so
having
them.
I
Stay
in
Randolph
might
not
be
conducive
to
their
needs,
so
really
working
with
the
families
to
figure
out
the
hotel
space
and
also
working
with
Noah,
who
you'll
hear
from
later
today,
who
also
do
great
work
in
trying
to
figure
out
what
family
needs
are
and
where
we
can
place
the
families.
Thank
you.
A
Yes,
so
actually,
if
you
don't
mind
counseling
me
here,
we
have
Cambridge
on
the
line
virtually,
but
they
have
to
go
at
noon.
So
what
I
was
going
to
do
is
actually
just
have
the
city
of
Cambridge
say
a
quick
word
about
their
program
and
then
we'll
take
any
Council
second
round
questions
for
the
Boston
panelists,
but
also
for
Cambridge,
and
then
we
will
go
to
our
panelists
from
the
Red
Cross
and
NOAA.
So
thank
you,
everybody
for
your
patience,
it's
great
to
have
so
many
counselors
here,
but
it
does
create
timing
challenges.
A
So
I
guess
I'm
just
curious.
Like
have
have
we
had
the
conversation
about
how
to
like,
could
we
make
the
response
to
water
main
breaks?
More
and
and
not
just
water
main
breaks,
but
pipe.
You
know
pipe
bursts
or
like
all
these
things
that
are
not
fires
right,
like
a
little
more
systematic,
so
it'd
be
great
to
hear
what
the
conversation
has
been
so
far,
and
and
certainly
my
note
on
Boston,
Water
and
Sewer
would
just
be
that
my
experience.
A
That
seems
to
be
a
problem
in
terms
of
our
ability
to
just
like
provide
humanitarian
assistance.
So
but
I
don't
need
response
on
that.
Yet
because
I
want
to
make
sure
we
get
Cambridge
before
we
lose
them
so
looking
to
go
to
David,
kale
who's,
the
assistant,
City
Manager
for
fiscal
affairs
from
the
city
of
Cambridge
and
Maura
penzac
I,
think
is
also
on
the
line.
F
Sure
I
can
jump
in
on
that.
Thank
you
very
much
for
the
question.
There
is
a
broader
conversation
that
is
happening
that
that
has
been
started
and
then,
as
of
recently
with
regards
to
water
and
soil,
and
really
streamlining
that
process
to
ensure
that
the
not
only
does
the
response
from
water
and
sewer
align
with
the
city,
but
it
aligns
with
how
a
broader
response
structure,
so
we
are
having
that
conversation.
F
It
started
a
couple
of
weeks
ago,
Henry
Vitale,
as
well
as
Irene
McSweeney,
which
runs
his
Operations
Division,
we're
both
in
the
conversation
as
well
as
their
community
relations
folks.
So
there
was
a
spirit
of
commitment
to
work
across
departments
to
ensure
that
that
response
is
aligned
so
Council.
Yes,
we
are
having
that
come
that
conversation,
and
we
expect
to
have
some
some
some
results
from
that
that
we
think
will
be
ultimately
result
in
broader
and
more
confined
city
services.
For
the
experience
that
the
the
constituent
experiences.
A
B
Okay,
great,
thank
you
again.
We're
learning,
I'm
learning
a
lot
on
this
panel
and
I'm
thinking
about
we
should
have
you
know.
I
was
thinking
about
this.
Obviously,
in
terms
of
fires,
but
with
all
my
offices
also
dealt
with
Boston,
Water
and
Sewer
that
you
know
and
think
we
should
have
had
them
here,
because
we've
had
a
number
of
water,
main
breaks
and
sort
of
the
responsibility
is
on
the
city.
B
A
N
N
So
we
back
in
1997
the
city
developed
a
trust
fund
which
is
approved
by
the
city
council,
that
is
called
the
mayor's
Disaster
Relief
Fund,
and
what
that
vehicle
does
is
allows
the
city
to
accept
donations
from
individuals
and
businesses
to
support
folks
who,
at
the
beginning,
have
were
victims
of
fire
instances
or
other
kind
of
calamities
that
basically
force
them
from
their
homes.
And
basically,
we
have
a
program
where
we're
able
to
give
up
to
twenty
four
hundred
dollars.
N
to
support
the
individuals
who
were
impacted
in
East
Cambridge
by
the
massive
massive
fire
that
occurred
back
then,
and
we
basically
had
a
tiered
program
to
allow
the
dis,
reallocation
of
funds
through
the
donations
that
we
received
and
then
with
the
pandemic
and
covet
19th.
We're
able
to
use
the
mayor's
Disaster
Relief
Fund
to
accept
donations
from
individuals
and
corporations
within
the
city
to
basically
provide
assistance
to
individuals
who
were
impacted
by
the
covid-19
and
that
included
rental
assistance
and
utility
assistance
and
and
incidental
assistance
up
to
four
thousand
dollars.
N
And
so
again
we
we
created
the
mayor's
disaster.
I
find
is
the
trust
we
have
a
very
paid
forward.
Approachment
it's
evolved
over
the
years,
which
requires
amendments
to
the
trust
to
accept
the
changes
in
the
way
we
use
the
funds.
Amara
will
take
a
few
seconds
to
explain
what
we
do
when
there
is
an
incident
that
affects
individuals
and
just
briefly
say
what
she
does
and
help
me
go
through
the
process
tomorrow.
O
O
We
both
get
contacted
by
the
fire
department
or
the
inspectional
services
department,
and
we
go
out
with
the
family
or
the
households
and
really
try
to
do
both
as
what's
been
described
all
morning,
both
the
emergency
and
the
long-term
Services
case
management
in
terms
of
the
fund,
as
David
said,
it's
600
per
household
member
up
to
twenty
four
hundred
dollars
a
lot
of
times.
Folks
do
need
to
not
a
lot
of
times.
O
O
O
We
just
fill
out
a
very
simple
form
that
goes
for
signatures
to
the
assistant
city
manager,
of
fiscal
Affairs
David,
as
well
as
human
services,
and
then
the
mayor
and
the
check
is,
are
directed
direct,
sorry
sent
directly
to
the
to
the
household
member,
the
head
of
household
or,
if
it's
a
written,
a
situation,
each
roommate
and
they
can
use
it
for
whatever
they
want
and
understanding
that,
because
it
is
disaster
relief,
they
don't
have
to
declare
it
as
it
becomes.
So
that's
just
a
little
bit
of
an
aside.
N
I
would
also
clarify
that
the
way
the
trust
is
designed
there
are
three
trustees:
the
assistant
City
Manager
for
finance,
the
assistant,
City
Manager
for
Human,
Services
and
the
makeup.
So
we
all
three
have
to
sign
up
on
the
application
and
we
do
periodically
reviews
of
our
policies
and
procedures.
But
those
are
the
trustees
of
the
trust
fund.
A
Great,
thank
you
so
much
David
and
Maura
I'm
gonna,
because
I
know
you
guys
have
a
hard
stop
at
noon.
I'm
going
to
just
do
rapid
fire
questions
for
counselors
for
Cambridge,
specifically
so
I'd
ask
people
not
to
use
their
full-time,
but
just
actual
questions
for
Cambridge
and
then
we'll
just
finish
up
with
questions
for
the
Boston
panel
and
then
go
to
our
last
panel.
So
counselor
blue
John.
Any
questions
for
Cambridge.
A
B
More
pensac
fruit
for
being
here,
you
know
one
in
my
office
we
were
looking
into
this
issue
and
and
troubleshooting
potential
Solutions.
We
saw
the
major
disaster
relief
fund
and
thought
that
the
flexibility
of
the
fund,
it
could
be
a
real
bonus
and
we're
looking
at
possibly
doing
something
like
that
in
the
city
of
Boston
wanted
some
of
the
concerns
about
direct
Assistance
or
Direct
Cash
to
our
residents
is
an
anti-aid
amendment,
so
I'm
wondering
when
the
check
is
cut
from
to
the
to
the
residents.
Who
is
it
from
or
is
it?
N
So
we
have
those
similar
issues
and
so
because
he's
a
private
donations
and
they
are
not
City
funds.
Basically,
that
I
think
allows
the
amendment
to
be
somewhat
resolved,
but
obviously
the
checks
and
balances
above
policies
and
procedures
about
to
whom
we
issue
checks
and
under
what
criteria
and
and
what
the
program
may
be
depending
upon
the
incident,
if
we
receive
an
influx
of
significant
funds,
is
all
basically
managed
within
the
trust
and
and
becomes
an
amendment
to
the
trust
when
we
have
such
incidences.
N
B
Thank
you,
manager,
kale,
is
it?
Is
it
completely
corporate
donations?
Are
there
are
the
Avenues
for
individuals
to
also
contribute
I?
Ask
because
you
know,
for
example,
this
this
fire
Mattapan,
the
Mata
Pantene
Center,
held
a
bake,
sale
and
folks
were
contributing.
Oftentimes
folks
are
reaching
out
to
me
and
I'm
trying
to
coordinate
with
the
family
to
see
if
they
could
be
donations,
so
wondering
if,
if
there's
a
community,
that's
interested
in
helping
our
neighbors
interested
in
helping?
N
A
combination
of
answers
so
basically
on
our
web
page,
there
is
a
donate
tab
within
our
pay,
your
bills
online,
to
donate
to
the
mayor's
Disaster
Relief
Fund.
Clearly,
when
we
have
the
East
Cambridge
fire,
we
had
a
significant
amount
of
private
donors
from
residents
as
well
as
corporate,
and
those
funds
were
used
exclusively.
When
you
know,
when
we
collected
the
money,
we
basically
had
a
knowledge
of
how
much
was
collected
and
we
distribute
those
funds.
N
So
it's
a
combination
of
both
depending
on
what
the
incident
is
and
again
those
are
our
two
biggest
experiences
in
terms
of
collecting
funds,
to
make
major
support
to
support
individuals
who
were
harmed
by
the
pandemic
and
by
the
East
Cambridge
fire.
And
then
we
have,
as
Mara
said,
very
tragic
for
the
individuals,
but
a
lot
more
smaller
instances
that
we're
able
to
help
individuals,
so
the
donations
are.
A
combination
of
both
depends
on
what
the
situation
is.
N
Typically,
they
make
the
donation
to
the
mayor's
Disaster
Relief
Fund
as
a
global
donation,
but
clearly
when
we
had
the
East
Cambridge
fire,
we
collected
the
funds
quickly
and
we
distributed
them
quickly.
So
folks
knew
that
Their
donation
for
that
was
generally
for
that
purpose
and
the
same
thing
for
covid,
but
generally
it's
for
the
mayor's
Disaster
Relief
Fund
and
there
is
no
necessary
earmarking.
But,
as
I
said,
based
upon
the
timing
and
the
collection,
it's
pretty
clear
about
what
the
funds
are
going
to
be
useful.
All.
B
M
I
just
have
two
questions.
Thank
you
both
for
being
here,
I'm,
just
curious
about
the
paperwork
in
the
process.
If
you
could
just
kind
of
walk
me
through
you
know,
is
it
millions
of
pages
that
people
have
to
fill
out
to
be
able
to
access
the
funds?
You
know
how
that
is
and
I'm
just
curious.
If
you
could
just
talk
to
me
about
the
turnaround
time
from
the
moment
that
you
apply
to
the
moment
you're
able
to
get
those
funds,
what
does
that
look
like
and
then?
M
M
What
level
of
flexibility
do
folks
who
are
applying
for
these
funds
are
able
to
utilize
those
funds
to
maybe
potentially
buy
clothes
if
they
need
to
pay
for
transportation
costs,
or
is
it
very
specifically
earmarked
towards
we're
going
to
give
you
600,
and
it's
for
X,
Y
and
Z
I
just
feel
that
that
level
of
of
monitoring
sometimes
makes
it
difficult
for
people
who
are
already
struggling
to
be
able
to
have
a
sense
of
agency
for
themselves.
So
I'm
curious.
What
that
looks
like
on
the
end
for
the
fund.
N
So
maybe
I'll
start
and
tomorrow
we'll
finish
because
she
so
with
the
larger
incidences.
Clearly
we're
sensitive
to
the
fact
that,
let's
say
for
these
Cambridge
fire
that
we
basically
were
able
to
understand
who
the
folks
were
impacted
by
the
fire
and
we
were
able
to
very
quickly
get
out
gift
cards
and
we're
able
to
have
a
round
of
direct
funding,
because
we
have
a
very
finite
list
of
folks
who
were
impacted
by
that
fire.
So
now
the
the
the
intake
is
usually
done
and
I.
N
Think
more
can
speak
about
this
when
I
turn
it
over
about
how
that
was
handled.
In
terms
of
we
knew
who
the
people
were
impacted.
We
knew
that
we
had
an
urgency
to
get
the
funds
iron
or
the
finance
department
was
able
to
get
gift
cards
and
to
get
information
for
checks
fairly
quickly.
The
same
thing
for
the
mayor's
disaster:
relief
for
covid.
N
Basically,
we
collected
the
funds
and
we
very
quickly
did
an
online
application
and
I
guess
I'm
happy
to
report
that
once
that
application
went
online,
which
was
fairly
short
after
we
started
collecting
funds.
We
issued
checks
the
same
week
that
the
application
process
opened
up
after
verification
of
the
information
that
was
required
and
then
Mara.
Why
don't
you
talk
about
the
things
I've
missed
in
terms
of
process
and
timing.
N
O
So,
in
terms
of
the
paperwork,
it's
actually
incredibly
simple,
it's
it's
different
than
what
the
disaster
relief
funder
in
covid
was.
This
is
a
one
page
that
we
fill
out
when
we
meet
with
the
family
and
again
or
the
household,
and
again
we
do
that
by
going
out
to
to
the
fire
as
much
as
we
can
or
calling
them
immediately
thereafter.
O
It
is
simply
name
number
of
folks
in
the
household
and
who
they
are
and
where
they
want
the
check
sent
to
so,
and
it
is
then
we
send
it
to
again
to
the
trustees
to
David
and
assistant
manager
for
Human,
Services
and
the
mayor,
and
it
is
cut
within
a
couple
of
days
or
a
week
at
the
most.
So
it
is
really
a
very,
very
simple
process
form
that
we
fill
out
for
folks.
O
N
Then
they
typically
are
folks.
Who've
been
displaced,
but
also
I
just
want
to
be
very
clear,
we're
on
site
our
multi-service,
Center
or
Mara.
So
we
actually
know
who
the
people
who
are
impacted
by
the
incident
and
the
fire.
So
it's
not
as
if
it
isn't
doesn't
have
a
process
it
does
so
and
that,
what's
what
makes
it
easier
is
we
work
and
on
site
with
the
Red
Cross
or
whatever
we
know
the
people
may
be
displaced?
We
know
that
they
need
incidentals.
N
They
may
need
some
temporary
accommodation,
so
but
I
would
say
for
all
these
programs,
the
the
individuals
are
clearly
defined.
So
it's
not
haphazard
and
that's
what
makes
the
process
easy,
because
we
have
the
collaboration
of
our
human
services
department
and
Mara
and
her
folks
to
basically
make
sure
we
identify
the
folks
who
are
impacted.
O
M
Is
there
a
way
do
do
you
on
the
back
end
in
terms
of
accounting,
and
you
know
keeping
track
of
all
your
records?
Do
you
need
to
be
able
to
have
a
list
of
all
of
the
people
that
you've
done
you've
given
to
do
they
need
to
submit
any
taxes
or
anything
like
that?
It's
just
like
simple!
You
don't
have
to
worry
about
any
of
those
things
in
the
back
end.
That's
great
I
see
you
shaking
your
head
and
I'm
so
happy
to
hear.
M
No,
because
a
lot
of
times,
people
who
are
undocumented
are
afraid
to
solicit
support
because
they
don't
know
in
terms
of
taxes
if
they
received
a
gift
or
whatever.
However,
you
want
to
name
it
that
there
needs
to
be
some
sort
of
disclosure,
and
so
that's
what
prevents
a
lot
of
people
who
are
living
behind
the
the
Shadows
here
feel
a
little
bit
intimidated
and
worried
about
applying
for
assistance.
If
they're
going
to
have
to
share
information
like
that,
so
I'm
happy
to
hear
that
there
is
none
of
that.
That's
great!
A
It
seems,
like
a
great
complement
to
the
type
of
things
that
we
do
here
in
the
city,
so
really
appreciate
you
guys
and
and
thank
you
for
your
patience
with
our
timing.
I'm
going
to
let
my
colleagues
ask
any
final
questions
for
the
administration
panel.
Just
asking
everyone
to
be
mindful
of
time,
because
our
Red
Cross
and
NOAA
Partners
have
been
very
patient,
so
counselor
John.
Do
you
have
any.
P
A
B
A
D
N
B
I
did
have
more
questions
for
Cambridge.
That
I
was
trying
to
you
know
let
him
go
so.
The
question
about
who
collects
information
on
the
number
of
people
displaced
by
fire
is
that
data
that
we
collect
is
that
data
that
we
can
collect
for
either
OHS
Fire
Department,
yes,
OHS,
collects
that
data.
Okay.
Is
that
information
that
you're
able
to
provide
us
via
the
chair?
Yes,
okay,
and
do
we
have
it
broken
down
by
neighborhood
I.
B
E
E
B
Okay,
thank
you.
But
again,
this
question
is
for
director
Johnson
I,
believe
so
there's
a
750
requirement
that
under
Massachusetts
General
law,
that
landlords
have
insurance
to
cover
up
to
750
for
the
relocation
fees
that
broad.
Essentially,
it
lists
what
a
definition
of
things
that
included
but
doesn't
limit
it
to
what
we
would
you
know
the
standard
things:
relocation
fees
in
your
experience.
I
B
I
I
would
say
very
low,
because
a
lot
of
the
tenants
are
Indigent
and
aren't
able
to
go
to
court
and
actually
start
the
process
of
holding
a
landlord
accountable,
and
it's
it's
few
and
far
between
that
tenants
actually
even
know
what
Mass
General
Law
chapter
I
forget
the
chapter.
What
that
requires,
and
it's
us
you
know,
trying
to
to
flex
our
city
muscles
to
say,
hey
work
with
us
here.
I
We
understand
that
you're,
a
smaller
landlord
and
you
might
not
have
as
much
financial
assistance
provided
but
seeing
if
there
is
some
other
Avenue,
whether
that's
returning
the
security
deposit,
so
trying
to
work
with
landlords
as
well
outside
of
the
legal
process.
But
to
answer
your
question:
it's
a
small
amount,
if
any
tenants
that
utilize.
B
It
and
does
the
city
always
and
is
that
your
office,
do
you
always
contact
the
landlord
when
a
tenant
comes
to
you?
We
do
yes
and
then
this
is
more
of
an
open-ended
question,
I
think
to
everyone.
Obviously,
so
you
know
there
are
many
reasons
why
I
put
this
before
the
city
council,
one
being
very
early
on
in
my
tenor,
City
councilor
family
from
East
Boston
doesn't
speak.
B
Any
English
came
to
my
office
with
just
my
name,
written
in
need
of
help
after
being
displaced
by
a
fire,
and
this
was
before
counselor
collado
was
on
the
council.
So
it's
not
any
a
reflection
on
her,
but
and
we
did
everything
that
we
could
to
give
them
resources,
obviously
there's
some
sort
of
Gap
or
failure
in
the
system
where
someone
is
walking
into
City
Hall,
with
the
name
of
an
a
new
at
large
city
councilor
after
just
experiencing
a
fire
in
need
of
help.
I
Sure
I
I
can
start
with
that
question.
I
I
think
one
Gap
is
because
there
are
so
many
divisions
that
are
involved
it's
hard
for
constituents
who
are
impacted
by
this
trauma
to
keep
track
of
who
Okay
ons
helped
me:
okay,
a
BAU!
Provided
me,
this
type
of
assistance,
okay,
Red
Cross,
came
out
so
I
I
think
that
simplifying
that
process,
a
little
bit
for
constituents
and
I,
know
that
ons
is
working
on
fire
cards
that
they
actually
give
out
proactively
to
the
displace,
which
has
our
contact
information
on
it.
I
F
Would
just
I
would
just
add
to
accounts
it's
a
great
question
right.
We
always
Endeavor
to
try
and
identify
those
failure,
those
failure,
points
and
or
those
gaps
in
the
you
know
in
the
name
of
service.
So
I
think
that
there
are
probably
some
Innovative
opportunities
that
we
may
be
able
to
have
across
departments
where
we
can
sort
of
institutionalize
the
process,
so
that
information
is
shared
writ
large
and
available
for
homeowners
and
renters
as
they
engage
different
city
services.
F
H
You
and
yes
to
Echo
deputy
director
Danielle
onas
is
working
on
these
Palm
cards
that
would
have
kind
of
this
information
broken
down.
So
it's
consumable
because
you
know.
Certainly
we
try
to
kind
of
walk
through
what
the
process
is
and
the
scene
of
the
fire,
but
understandably
there's
a
lot
going
on.
There's
a
lot
of
sounds
sights.
B
Just
thank
you
to
Administration
I
think
you're,
the
city
of
Cambridge.
Obviously
we
will
continue
to
work
on
this
I'm
glad
to
hear
that
fire
cards
are
coming,
would
love
to
have
conversation
with
your
office
to
ensure
that
that
those
cards
are
as
comprehensive
as
possible
or
translated
into
all
the
languages
and
that
we
have
them
ready
translated
in
languages,
for
example,
for
a
News
Boston.
B
We
have
them
on
the
ready
in
Spanish
if
we're
in
Dorchester
that
we
have
them
on
the
ready,
translated
in
Vietnamese
and
so
on
and
so
forth
into
uplift
with
what
councilor
Flynn's
remark,
even
if
you
don't
want
to
alter
the
cards
to
be
specific
for
every
District
having
at
least
the
main
line
for
city
council,
so
that
they
can
know
that
there's
an
additional
Advocate
would
be
helpful.
So.
D
I'd
like
to
go
back
to
the
issue
about
counseling
and
support
like
when
you
have
a
really
tragic
I
know
how
the
fire
fire
department
has
support
for
firefighters
if
there's
a
fatality
in
a
fire
or
I've,
just
watched
closer
close
hand,
I've
seen
a
few
of
these
now
and
and
just
realized
how
devastating
it
is
for
the
folks
concerned.
Is
there
a
referral
for
for
mental
health
support
trauma,
support
for
for
survivors.
H
I
can
seek
to
verify
that
I
know.
Primarily.
A
lot
of
the
city's
trauma
response
is
more
geared
towards
survivors
of
violence,
incidents
and
whatnot.
So,
typically,
that's
maybe
a
resident
came
to
us
seeking
additional
resources.
We
could
try
to
connect
them
with
something
but
I
I,
don't
know
anything
off
the
top
of
my
head.
I
can
verify
that,
though,.
D
F
Madam
chair
I
would
just
add,
you
know,
maybe
helpful,
to
consider
broadening
the
conversation
to
include
Public
Health
in
that
space,
where
we
talk
about
Support
Services,
you
know
beyond
you
know,
beyond
First
Responders
and
the
resources
that
we
have
to
support
the
disciplines,
but
with
regards
to
the
community,
maybe
helpful
to
bring
them
in
and
Dr
Scott
could
be.
You
know
point
of
contact
that
may
be
helpful.
C
Getting
the
Red
Cross
there
there
have
been
multiple
building
collapses
in
the
North
End
within
the
last
couple
of
years.
We
were
told
four
years
ago
that
this
wouldn't
happen
again.
We've
had
two
since
I
think.
Definitely
one
are
we
triggering
the
same
process
for
folks
who
have
been
displaced
because
of
a
building
collapse
so.
H
Red
Cross
would
not
step
in
in
those
cases,
because
it's
not
deemed
an
act
of
God,
which
is
their
definition
for
for
fire,
specifically
ons,
would
still
respond
to
a
building
collapse
to
work
with
the
police.
Excuse
me,
the
fire
chief
on
the
scene
to
identify
who
was
displaced,
who
had
gathered
information
and
pass
it
off
to
house
instability,
I
think
with
building
collapses.
You
know
when
we
respond
to
fires.
H
Typically,
the
investigation
is
ongoing
of
what
exactly
was
the
cause
of
said
fire
we're
building
collapses,
it's
usually
pretty
identifiable
if
it
was
due
to
neglect
or
due
to
construction
that
might
have
caused
that
or
whatnot.
So
you
know
we,
we
kind
of
work
with
the
inspectional
services
department
to
make
sure
that
we
are
circling
we're
bringing
information
out
to
both
the
landlords
and
as
well
as
the
tenants
as
we
get
real-time
time,
updates
from
what
exactly
that
process
will
look
like
for
residents
being
allowed
back
into
their
buildings.
H
You
know
what
work
needs
to
be
done
to
kind
of
make
the
situation
safe
before
we're
allowed
to
to
step
back
in
and
then
just
kind
of
communicating
with
residents.
Those
impacted
to
be
documenting
what
their
expenses
are,
because
that
likely
will
be
a
court
case
involving
you
know,
sui
neighbors,
essentially.
C
H
F
I
would
just
add
with
regards
to
displacements.
I
don't
want
to
speak
for
any
of
my
funny,
my
colleagues,
but
as
it
relates
to
displacements.
The
city
response
is
the
same
right.
If
we
have
displacements
we're
working
to
try
and
support
those
families,
there
may
be
some
nuances
in
the
background
that
come
up,
but
again
in
the
moment
it's
around
supporting
you
know,
residents
and
constituents
in
need.
So,
generally
speaking,
the
response
is
the
same.
Okay.
C
I
am
identifying
this
as
a
gap
right
now,
because
what
we
have
seen
and
what
I've
heard
from
residents
in
the
North
End
is
that,
because
this
was
a
building
collapse
and
it
was,
it
was
just
a
series
of
unfortunate
events
right
and
by
all
accounts.
That
is
an
act
of
God
right.
This
guy
did
not
take
care
of
his
property
and
it
collapsed
because
of
snow
because
of
the
weight
of
snow,
and
then
it
was,
it
was
a
building
that
was
empty.
C
It
didn't
have
any
residence,
but
because
of
the
North
End,
the
way
that
buildings
are
they're
connected
to
one
another,
and
so
people
on
the
left-hand
side,
the
right-hand
side
and
behind
were
all
impacted
and
they
were
displaced,
and
so
they
were
calling
our
office
looking
for
resources.
Ons
Chata
was
incredible
in
getting
getting
out
there
and
getting
information,
but
the
Red
Cross
did
not
give
them.
C
You
know
the
500
that
typically
comes
with
a
fire
right,
so
then
they
were
paying
out
of
pocket,
and
this
landlord
happened
to
be
very
unresponsive
and
he
was
also
uninsured,
and
so
it's
been
day,
40
I.
Think
of
those
folks
who
still
can't
get
into
their
building,
they
were
told
that
they
could
get
only
a
couple
of
items
of
clothing.
I
know
someone
who's
been
living
off
of
four
items
for
the
past
40
days,
and
so
I
really
would
love
to
see
some
process
with
the
Red
Cross
for
building
collapses.
C
F
In
Council,
I
would
just
just
for
a
point
of
clarification,
you're
talking
about
Support
Services
after
the
initial
response,
yes
gotcha,
okay,
so
and
then
thank
you.
That's
that's
extremely
helpful,
because
I
was
there
that
day
and
we
were
very
deliberate
with
ensuring
that
they
were
connected.
In
fact,
we
you
know
to
some
of
the
temporary
shelter
that
was
provided
for
them
was
in
the
fire
department's
command
vehicle,
and
then
we
bought
a
bus,
so
I
just
wanted
to
make
sure
that
I
understood
it.
So.
M
M
You
know
I
always
say
that
Boston
is
resource
rich,
but
coordination,
poor,
and
so
there
are
a
lot
of
opportunities
here
and
I'm
curious.
What?
If
any
communication
you
have
with
other
departments
in
regards
to
the
relief
efforts,
I'm
thinking
specifically
of
Boston
Public
Schools
thinking
of
of
some
of
the
utility
companies
I'm
like
when
people
are,
are
trying
to
restore
their
once,
the
fire
has
been
put
out
and
people
are
able
to
move
back
in.
M
Sometimes
you
have
to
wait
for
the
inspectional
services
to
come
in
to
look
at
the
water
pipes
to
open
things
back
up
so
that
they
can
turn
on
the
water.
I
know
this
because
I've
been
working
with
folks
who
have
had
to
go
through
this
experience
and
I've
had
to
talk
to
multiple
departments
just
to
get
an
inspector
out
so
that
they
can
do
this.
So
I'm
just
curious
as
part
of
your
triaging
and
relief
efforts,
kind
of
what?
M
What
coordination
are
you
doing
with
other
departments
and
then
I'm
curious
about
students,
in
particular
in
the
Boston
Public
Schools,
who
have
experienced
a
fire
in
in
terms
of
placement?
And
how
are
we
reconciling
and
supporting
families
who
are
now
living
in
a
hotel,
but
they
they
lived
in
Dorchester,
but
their
child
school
was
in
Brighton
I'm.
Just
giving
that
as
a
place
in
terms
of
distance,
what
what
type
of
support
services
are
offered
to
that
family
to
get
to
and
from
their
hotel
to
their
school
as
part
of
that
transition?
H
Counselor,
so
yes,
when
we
respond
to
fires,
we
notice
that
they're
school-aged
children,
we
ask
clarifying
questions.
Do
they
go
to
Boston
public
schools,
which
schools
in
particular?
Then
we
have
the
liaison
reach
out
to
the
Headmaster
of
said
school
to
just
flag.
You
know
there
was
a
recent
fire,
a
water
main
break
or
whatever
the
incident
may
be.
That's
impacted
this
family
and
they're
currently
displaced.
So
that
way
they
can
make
accommodations
and
they
can
also
I
believe.
M
H
Have
to
speak
to
housing
stability
on
that
we're
just
kind
of
the
coordinating
where
one
piece
in
the
puzzle
that
kind
of
directs
them
out
to
which
corresponding
departments
would
work.
So
housing
stability
might
be
able
to
speak
to
that
in.
Regarding
other
coordination
with
other
departments,
you
know
be
it
the
fire
department,
if
there's
information
that
maybe
we're
missing
we'd
follow
up
with
the
police.
Chief
excuse
me,
fire
chief,
as
well
as
victims
assistance
unit
coordinate
with
food
acts.
Excuse
me
food
Justice.
H
I
Regarding
Hotel
placement
close
to
a
BPS
student
school,
it
depends
on
availability.
Noah,
usually
does
a
really
great
job
of
working
with
the
families
on
a
daily
basis
and
trying
to
figure
out
what
their
needs
are.
Hotel
capacity
is
is
very
limited,
and
this
is
a
separate
issue,
but
we're
also
housing
recently
arrived
immigrant
families
so
trying
to
accommodate
those
families
so
that
they're
able
to
transition,
but
also
recognizing
that
there
are
hardships
related
to
Transportation.
I
So
usually
Noah
is
trying
to
figure
out
where
locally
we
can
house
BPS
students
and
their
families
that
is
convenient,
but
also
working
with
BPS.
They
usually
are
able
to
provide
transportation
supports
and,
if
not,
you
know,
we're
also
able
to
provide
transportation
supports
to
the
families
as
well.
M
That's
great,
that's
great.
Let's
talk
a
little
bit
about
food
insecurity
because
when
you're
living
in
a
hotel-
and
you
get
gift
vouchers
to
app
Applebee's
and
things
of
that
nature-
that's
just
not
sustainable
after
some
period
of
time
and
I'm
just
curious
about
kind
of
like
the
role
that
food
insecurity
and
food
Justice
plays
and
helping
to
support
families.
And
what
can
we
on
the
council
do
to
better
support
your
efforts.
J
Okay,
yeah
so
right
there
with
you,
I
think
these
are
the
kinds
of
challenges
we
deal
with
when
folks
call
us
where
you
know,
there's
a
there's
a
lot
of
gray
area
between
these,
the
more
acute
situations
and
The
Chronic
food
insecurity
that
so
many
residents
are
facing.
So
they
just
yeah
the
gift
cards
that
we
are
able
to
provide
folks
facing
displacement
in
these
type
of
situations
to
support.
J
Some
of
them
are
Visa
gift
cards
and
the
ideas
that
the
person
will
have
the
family
will
have
some
amount
of
flexibility
with
whatever
it
is
that
they
need,
and
some
are
grocery
gift
cards
and
we'll
talk
with
them
about.
Do
they
even
have
access
to
some
place
that
they
can
use
groceries
and
we
try
to
work
either
with
ons
or
directly
around
delivery,
because
in
many
cases
right
there's
a
transportation
issue,
obviously
or
sometimes
people
are
outside
of
Boston
just
placed
outside
of
Boston
temporarily
or
so.
J
J
And
then
you
know
I
think
there
are
sort
of
the
more
General
resources
that
we
try
to
provide
when
folks
contact
us
who
are
facing
food
insecurity,
whether
it's
you
know
looking
at
sort
of
a
spectrum
of.
Ultimately,
we
want
to
try
to
find
them
more
sustainable
benefits
that
they,
if
they're
eligible,
obviously
that
doesn't
help
everybody.
We
work
a
lot
with
Community
Partners,
who
may
be
aware
of
different,
like
food
distributions
that
change
and
kind
of
try
to
Cobble
that
together.
Thank.
M
You
I
don't
know
if
you
could
feel
my
face
getting
anxiety
here,
because
I
feel,
like
the
gavel,
is
going
to
come
and
get
me
because
councilor
block
doesn't
play,
but
just
want
to
wrap
up
my
my
line
of
questions
here.
You
know
our
office
has
been
doing
a
lot
of
work
since
covet
with
mutual
Aid
groups
or
really
helping
to
build
their
capacity
and
I'm
just
curious.
What
role,
if
any,
has
the
city
been
playing
to
help
support
or
or
partner
up
with
some
of
these
Mutual
Aid
groups?
M
Who
oftentimes
are
on
the
front
lines
doing
a
lot
of
this
work
and
helping
to
triage
situations
so
I'm,
just
curious,
Mutual,
Aid
groups
do
definitely
play
a
big
role
in
helping
to
do
crisis
management
so
curious.
If
anyone
could
talk
to
me
about
your
relationship
with
mutual
Aid
groups,
post
the
pandemic
era,
yeah.
H
I'd
have
to
speak
to
it
really
on
a
case-by-case
basis.
You
know
it's
sometimes,
after
a
fire.
After
an
incident
where
people
are
displaced,
there
will
be
organizations
not
profits
in
the
neighborhood
that
reach
out
to
say,
hey,
I
would
love
to
be
connected
with
with
resident
we'd
love
to
offer
our
support.
H
M
No,
that's
great,
and
you
know,
having
started
my
own
nonprofit
and
working
in
the
space.
I
know
that
resources
are
really
tight
and
a
lot
of
people
who
are
doing
really
great
work
usually
have
very
little
resources.
So
I
think
that
the
more
that
the
study
can
help
support,
but
I
do
think
that
private.
M
That
philanthropy
is
definitely
and
I'm
happy
to
see
the
the
city
of
Cambridge
really
leaning
into
philanthropy
and
private
funding,
because
there's
just
so
much
that
the
city
can
do
and
oftentimes
you
just
are
going
to
need
those
private
Partners
to
be
able
to
fill
that
Gap
and
I.
Think
that
the
more
that
we
can
help
support
and
building
that
infrastructure
for
the
city.
M
The
better
success
you're
going
to
have
in
terms
of
meeting
the
immediate
needs
of
folks,
because
the
red
tape
is
very
different
right
when
you're
working
with
a
a
non-profit,
Foundation
or
working
with
folks,
but
I
do
think
not
to
let
the
city
off
the
hook
here.
Y'all
play
a
role
in
this
too,
but
I
do
think
that
there's
a
lot
of
opportunity
to
help
fill
those
gaps.
A
Thank
you.
Thank
you,
councilor,
Mejia
and
yeah.
This
is
a
really
important
topic.
We
are
going
to
let
you
go
in
a
second,
so
that
we
can
hear
from
our
last
panel
I
think
just
the
two
things
that
I
really
wanted
to
amplify.
One
of
them
was
this
point
about
mental
health
support
afterwards
and
I
think
Chief
Benson,
a
great
point
about
trying
to
bring
Public
Health
in
here.
A
I
will
just
say
that
for
my
office,
the
people
who
we
have
helped
who
have
experienced
displacement
due
to
a
sudden
event,
whether
it's
a
fire,
a
building
collapse,
a
flood
I
just
feel
like,
in
addition
to
all
of
the
tangible
things
that
they
need.
It's
incredibly
disorienting,
like
the
experience
of
like
you,
think
your
life
is
going
along.
A
Fine,
you
kind
of
you
think
you
have
a
place
to
stay
like
and
then
suddenly,
like
everything
in
your
life
is
disrupted,
and
we
know
that
whether
that's
kids,
like
schooling
or
you
know
for
an
adult
their
commute
to
work
or
just
like
any
number
of
things.
You
know
I
think
it's
just
the
mental
toll
of
that's
really
huge,
so
I
think
thinking
about
you
know
what
are
the
ways
that
we
can
provide
support
there
and
whether
it's
finding
consistent
non-profit
Partners,
who
can
help
with
that
I
mean.
A
We
know
we're
in
a
landscape
where,
like
nobody,
is
getting
the
kind
of
mental
health
support
that
they
need,
but
it
does.
It
does
feel
as
though
this
is
a
place
where,
just
from
our
observation,
we
really
see
people
experiencing
that
acute
kind
of
spiral,
even
in
kind
of
like
the
whole
year
after
it
happens.
A
The
other
thing
is
I,
just
really
wanted
to
amplify
councilor
Coletta's
point
about
building
collapses.
I
had
a
building
in
my
district,
which
recently
in
Beacon
Hill,
where
the
building
there
was
the
building
was
leaning,
cracking
kind
of
obviously
had
a
major
problem.
The
tenants
were
very
alarmed.
There
was
kind
of
you
know,
Structural
Engineers
reports
saying
no,
it's
really
fine
and
then
suddenly
it
was
no.
It's
not
fine.
A
Actually
and
everybody
needs
to
get
out
and
and
I
think
the
real
problem
we
saw
there
and
it
gets
back
to
this
water
and
sewer
point
I
was
making.
Is
that
you
know
there's
now
a
legal
case
over
was
that
the
fault
of
the
construction
work
that
was
going
on
next
store,
or
was
that
the
fault
of
the
building
owner
for
not
Shoring
up
their
foundations?
Well,
the
people
whose
fault
it
was
not.
A
Was
the
tenants
right
and
I
think
like
this
Dynamic,
where
I
understand
the
view
that,
like
we
as
the
public
can't
take
on
the
like
responsibility
of
the
private
side.
Like
you
know,
the
theory
is
that
we're
trying
to
hold
these
landowners
like
landlords
right
to
account
and
say
Hey,
you
know
you're
the
one
who
needs
to
pay
up
in
this
situation,
but
tenants
in
that
acute
moment
of
need.
They
can't
wait
and
it's
really
unfair
when
they
become
the
kind
of
like
stuck
in
between
of
these,
like
private
lawsuits
that
could
drag
on.
A
Nobody
wants
to
talk
to
them
about
the
details
of
the
situation
because
they're
suing
over
it
and
then
maybe
also
are
even
like
our
ISD
folks
are
worried
about
making
statements
affirmatively
about
what's
happened
because
they
know
there's
a
lawsuit
going
on,
and
so
I
just
I
really
want
to
amplify.
That,
like
I,
understand
the
additional
complexities
of
the
building
related
issue.
A
But
I
don't
think
that
as
the
city,
we
can
just
kind
of
dwell
there,
like
I,
think
we
have
to
figure
out
a
more
proactive
solution
to
this
type
of
situation
rather
than
just
being
like.
Well,
it's
really
complicated
because
of
these
additional
factors.
So
I
don't
know
if
any
of
you
want
to
say
anything
on
that
or
on
the
mental
health
point,
but
those
were
kind
of
the
two
big
things
I
wanted
to
highlight.
F
I
would
just
add:
ma'am
excuse
me,
you
mentioned
ISD
I
would
again
add
them
as
an
additional
stakeholder.
We
know
that
when
we
have
these
building
collapse
collapses,
particularly
when
it's
a
work
Zone
that
has
implications
for
both
the
state
Regulators
as
well
as
Federal
regulators
and
our
initial
point
of
contact
and
liaise
between
the
city
in
those
agencies
would
be
through
ISD.
F
E
E
It
gives
you
a
good
feeling
to
see
how
dedicated
this
city
is
to
helping
people
that
have
had
a
hard
event
take
place
in
their
life,
so
I
I
just
wanted
you
to
know
that
you're,
not
all
there
at
all
times,
but
the
city
employees
really
step
up
when
things
like
this
happen
and
I'm
proud
to
be
one
of
them.
It's
a
great
sport
for
the
city.
A
A
You
know
they
were
getting
funds
for
food
from
NOAA
and
also
from
like
my
office
and
Council
of
Livingston's
office
and
sorry
rep,
livingstone's
office
and
so
I
think
I
think
for
each
of
us
counselors
when
we've
been
involved
in
one
of
these
we've
really
seen
firsthand,
like
you
say,
like
all
those
kind
of
stakeholders
come
in
and
say
Hey.
How
do
we
help
these
people
in
their
hour
of
need?
A
D
Thank
you
and
thank
you
to
the
panel
City
panel
for
being
here.
Thank
you
for
all
your
great
work.
Unfortunately,
I
have
I
have
to
not
be
able
to
stay
for
the
next
panel,
but
I
I
do
know
the
great
work
that
the
Red
Cross
and
someone
also
mentions
the
Salvation,
Army
and
other
agencies
that
help
and
then
from
the
non-profit
sector,
help
with
disaster
relief.
This
has
been
an
incredibly
important
conversation
this
morning.
D
A
A
Okay,
so
and
I
I
think
I'm
joined
here
by
Tim
pittium
petoniak
Regional
disaster
coordinator
for
the
Red
Cross
and
Tim
I'll.
Ask
you
to
introduce
your
colleagues
and
then
also
we've
got
Linda
Foster
here.
The
director
of
administration
and
fundraising
from
NOAA,
so
I'll
go
first
to
the
Red
Cross
and
then
to
Noah,
and
then
we'll
do
questions
Timmy
on
the
floor.
A
G
G
G
The
Red
Cross
responds
to
an
average
of
60
000
disasters
each
year,
most
of
which
are
fires
every
eight
minutes.
The
Red
Cross
helps
a
family
affected
by
a
home
fire
or
the
disaster
in
Massachusetts,
the
Red
Cross
responds
to
700
over
700
fires
each
year,
that's
two
a
day
and
over
and
about
a
third
of
those
are
in
the
city
of
Boston.
G
Red,
Cross,
caseworkers
May
connect
one-on-one
with
clients
to
create
individual
recovery
plans,
navigate
paperwork
help
or
find
other
organizations
that
can
help.
In
some
situations.
The
Red
Cross
May
provide
financial
support
directly
to
people
who
need
extra
help.
This
assistance
is
critical,
as
in
2020,
a
study
showed
that
nearly
40
percent
of
adults
would
need
to
borrow
money
or
sell
personal
items
to
cover
unexpected
expenses.
G
Over
400
financial
assistance
from
Red
Cross
can
help
pay
for
a
deposit
in
a
new
apartment,
replace
lost,
clothing
or
other
belongings,
or
cover
Transportation
expenses,
or
any
other
urgent
need
to
help
communities
recover.
The
Red
Cross
often
brings
groups
and
agencies
together
to
plan
recovery
activities.
The
Red
Cross
is
a
charity
and
not
a
government
agency.
The
people
who
have
disaster
cause
needs
do
not
need
to
be
American
citizens
to
access
Red,
Cross
services,
Red
Cross
services
are
free
and
available
to
all
those
who
need
it.
G
Thanks
to
generosity
of
our
donors,
I'd
like
to
take
a
second
to
talk
about
our
preparedness
program.
We
have
a
home
fire
preparedness
program
which
helps
people
become
safer
fires,
so
Home
Fires
take
Seven
Lives
each
day
the
United
States,
most
often
in
homes,
without
home,
without
working
smoke,
alarms
every
second
counts.
When
there's
a
home
fire
Home
Fires
are
so
dangerous
that
they
claim
more
than
they
claim
more
lives
in
a
typical
year
than
all
other
national
disasters
combined.
G
G
The
Red
Cross
is
working
with
our
partners
to
install
free
smoke,
alarms
and
help
residents,
create
two
minutes
of
fire
escape
plans
and
share
safety.
Information
on
Home,
Fires
and
other
disasters
on
Saturday
April
29th.
The
Red
Cross,
is
in
partnership
with
Boston
fire
will
sound
the
alarm,
the
neighborhoods
of
Dorchester
and
Roxbury
to
make
over
250
homes
safer
by
installing
free
smoke,
alarms,
carbon
monoxide
detectors
and
educating
families
in
fire
safety.
G
Sound
alarms
event
are
part
of
our
national
home
fire
Campaign,
which
is
saved
almost
117
100
lives
and
installed
2.5
million
free
smoke
alarms
throughout
the
country
in
high-risk
communities.
Since
deception,
I
really.
Thank
you
all
for
the
opportunity
to
be
here
and
I.
Welcome
any
and
all
of
your
questions.
A
Q
Oh
well,
thank
you.
Thank
you,
madam
chair.
Thank
you,
everyone
for
having
us
today
and
it's
been
great
to
listen
and
get
new
ideas,
especially
you
know
about
coordinating
with
other
departments
and
also
you
know
the
fundraising
from
outside
sources.
It's
all
great
great
ideas.
Just
a
little
bit
about
Nova
NOAA
stands
for
the
neighborhood
of
affordable
housing.
We've
been
around
for
about
37
years,
started
in
East
Boston
and
now
serve
all
of
Boston
and
the
Greater
Boston
area.
Q
Q
You
know
so
far
this
year
since
July
1st
for
the
fiscal
year,
we
have
served
about
232
clients
through
the
programming
for
the
homeless
prevention
program,
and
those
include
the
fire
victims
in
Boston
and
happy
to
you
know
just
say
again
we're
very
grateful
to
the
city
for
allowing
Noah
to
partner
and
assist
with
Bob,
and
then
that's
it.
I
can
answer
any
questions.
Great.
A
B
Thank
you
and
I
really
appreciate
all
the
work
that
the
Red
Cross
and
that
Noah
doing
is
doing
when
we're
responding
to
fires.
I
think
you
all
have
a
vantage
point
that
can
be
really
helpful
and
when
we're
talking
about
systems
Improvement.
So
my
first
question
is
for
Noah.
At
what
point
does
this
city
contact
you
when
a
family
has
experienced
a
fire
like?
When
do
you
get
that
phone
call.
Q
So
we
we
get
it
electronically
now
for
the
Salesforce
online
system,
and
we
usually
get
it
very
quickly
very
quickly.
First
of
all,
you
know
no
is
is,
does
have
free,
nighttime
and
weekend
and
holiday
Ace
managers
that
are
connected
with
the
3-1-1
program.
So
if
it's
overnight
or
on
the
weekend,
we
find
out
about
it
immediately
because
they
they
our
case
manager
on
duty.
Q
B
Thank
you
and
and
I'm
I'm,
just
trying
to
break
it
down
into
like
who
are
the
immediate
term
immediate
term
responses
a
long
midterm
in
the
long
term.
I
take
the
Red
Cross
to
be
the
immediate
term
and
just
for
the
clarity
of
the
record,
because
a
lot
of
people
spoke
to
what
the
American
Red
Cross
does,
and
we
now
have
you
before
us
and
so
we'd
like
to
hear
from
you.
What
is
it
that
you're
providing
to
families
immediately
after
a
fire.
G
Thanks
so
much
yeah,
we
are
the
short-term,
immediate
needs
so
to
the
first,
the
first
part
of
the
question
we
get
called
pretty
much
immediately
when
there's
a
fire
and
there's
people
displaced
and
we
send
volunteers
a
scene.
We
Endeavor
to
be
in
a
scene
before
two
hours,
a
lot
of
times,
they're
quicker,
but
it
does
kind
of
depend
once
we
get
there.
It
depends
on
the
situation,
sometimes
immediately
out
the
gate
we
can.
G
G
Form
of
a
gift
card
or
in
the
form
of
what
we
call
an
ETF,
so
we
can
directly
transfer
it
to
an
account,
PayPal
or
various
like
whatever
works
for
the
client,
so
we
can
do
either
immediately.
The
one
thing
that
I'd
like
to
clear
up
because
it
didn't
seem
like
this-
was
something
that
folks
know
about.
First
of
all
that
money,
the
clients
can
do
whatever
they
want
with
it.
It's
not
a
voucher
for
a
hotel.
It
is
money
to
help
them
recover.
G
The
second
piece
is,
we
have
a
whole
other
system,
which
is
our
follow-up
case,
work
where
they're
calling
those
clients
every
day
to
make
sure.
How
can
we
connect
you
with
resources?
You
know
what
are
you
doing?
These
are
people
that
are
experienced
and
kind
of
can
help
them
like
patch
things
together.
G
There
are
also
places
where,
if
clients
have
certain
roadblocks,
there
are
other
batches
of
money
that
we
can
provide.
So
if
a
client
couldn't
get
all
the
way
with
a
certain
amount
of
money,
there
are
other
monies
that
can
be
available
to
them.
Like
I
said
before,
we
are
for
immediate
short-term
need,
so
it
kind
of
there's
there's
a
limit
to
it,
but
we
do
not
end
the
conversation
that
night.
We
continue
with
the
client
for
weeks
after
and.
G
It
absolutely
can
the
okay,
so
there
used
to
be
a
time
when
this
was
the
money
for
your
lodging.
This
is
my
further
else.
The
organization
made
a
decision
that
we
didn't
want
to
dictate
to
the
clients.
Here's
the
money.
Do
you
will
we
have
our
disaster
action
team
members
are
often
familiar
with
the
hotels
and
can
help
coordinate
that,
if
need
be,
but
it
is
not
something
where
this
money
is
earmarked
for
anything
clients
can
do
what
they
want
with.
G
B
G
Question
what
one
piece
sorry
to
make
it
more
confusing.
There
is
a
piece
of
we
can
give
direct
client
assistance
in
some
cases,
and
this
is
a
situation
that
might
address
some
of
the
the
things
that
have
come
up.
We
can
open
a
shelter
or
work
with
the
city
to
open
a
shelter
which
is
another
thing
we
can
provide,
particularly-
and
this
happened
in
Lowell
and
Lynn.
There
was
a
water
main
break.
We
cannot.
G
We
cannot
give
out
that
money
is
outside
of
our
scope
to
give
out
that
money,
but
we
can
offer
Mass
care
services,
so
we
can
work
to
open
up
a
shelter
feed
at
that
shelter.
Take
care
of
those
folks.
So
we
are
not.
Our
hands
are
not
completely
tied
and
we
are
not
completely
out
of
the
game.
It's
just.
We
cannot
provide
the
the
funds
I
just
described
if
it
is
not
something
that
is
directly
disaster
caused.
B
Great
well,
thank
you
for
that.
For
that
answer,
I
had
a
question
that
was
actually
for
that
Administration,
but
I
think
could
be
a
good
question
for
you
all.
So
we
predominantly
focus
on
families
for
good
reason,
especially
we
have
young
children
who
are
displaced.
We
have
those
are
tragic
situations,
but
individuals
also
experience.
G
I
mean,
as
I,
laid
out
the
more
people
in
the
family,
the
more
money
we
can
give
you.
We
treat
all
our
clients
the
same
and
I
feel
in
general.
I
don't
hear
about
a
huge
discrepancy
between
individuals
and
families.
The
only
other
piece
is
if
you're
in
a
family,
those
roadblocks
I
just
described,
have
a
lot
of
those
Roadblocks
come
through
having
a
family
having
a
young
child
caring
for
an
elderly
person.
So
you
there
are
less
immediate
resources
to
the
individual
and
they
get
less
money
but
and
Sharif
I.
R
No,
the
services
remain
the
same.
I
think
the
only
thing
that
we
may
face
a
challenge
with
is
typically
the
fire
department
calls
Red
Cross
when
they're
calling
for
victims
assistance.
We
respond
when
there's
one
person
I,
don't
think
victims
assistance
responds
when
there's
one
person's
place.
So
typically
there
could
be
a
lag
there
where
the
client
is
reaching
out
to
us
on
their
own.
Sometimes
the
fire
department
will
call
sometimes
not
so
there.
There
could
be
a
little
lag
there,
but
there's
no
difference
in
service
when
it
comes
to
Red
Cross
services.
G
R
I
think
for
the
cities
that
I
cover
in
the
Greater,
Boston
territory
I
think
it's.
They
basically
do
exactly
what
you
guys
are
seeking
to
do
here
with
the
disaster
relief
fund,
where,
when
people
are
displaced,
Red
Cross
comes
out,
we
give
out
our
assistance
if
we
can
and
then
they
can
tap
into
the
other
resources
to
help
the
displace
out.
But.
G
C
You
all
so
much
for
being
here.
Thank
you
for
your
work.
I
have
seen
the
Red
Cross
on
on
scene
working
with
residents,
and
you
all
are
incredibly
empathetic
to
to
folks.
In
the
way
you
carry
yourselves
is,
is
amazing,
so
I
just
want
to
say
thank
you
to
that.
I
also
want
to
give
a
shout
out
to
Linda
who
answers
my
call,
sometimes
at
12
12
a.m,
sometimes
even
later
than
that.
I
just
want
to
say.
C
Thank
you
so
much
for
your
work
and
everything
that
you
do
not
only
for
fire
and
disaster
relief,
but
also
supporting
migrant
families
that
come
through.
So
thank
you.
So
much
has
there
ever
been
an
instance
and
I
think
this
is
just
clarifying
A
clarifying
question
for
me
because
when
I
was
on
the
scene
at
one
point
in
East
Boston
this
past
winter,
a
fire
chief
had
told
me
that
sometimes
he
makes
calls
to
the
Red
Cross
and
is
denied
service.
Does
that
ever
happen?
Or
is
it
supposed
to
happen.
G
Fire
department
will
call
our
answering
service.
It
goes
directly
to
what
we
call
a
duty
officer,
we're
on
call
24
7.
and
if
we
can
confirm
the
fire
and
people
are
displaced,
we
go
the
place
where
sometimes
it's
gray
is
hoarding
situations
or
anything.
That's
you
know
not
disaster
related.
We
can,
like
I,
said
that
we
have
limited
ways
to
respond
to
that
point,
but
if
somebody's
displaced,
because
of
a
fire,
we
go.
R
C
There
needs
to
be
a
conversation,
and
so
just
underscoring
the
need
for
some
relief
during
building
collapses.
I
would
love
to
see
that
process
a
little
bit
more
formalized,
but
now
what
you're
seeing
is
that
we
can
pull
together,
Red
Cross
resources
to
house
folks
in
various
locations
right,
and
that
typically
happens,
would
that
be
something
that
building
collapses
would
would
fall
under
if.
G
There
was
a
building
collapse
or
there
was
a
pipe
burst
there
were.
We
can
work
to
help,
but
we
just
are.
We
can't
give
direct
client
assistance,
so
we
there
are
other
ways
that
we
can
support.
There
are
ways
that
you
know
like
I
said
we
just
did
this
in
Lawrence
and
Lynn,
where
we
opened
a
shelter
and
worked
with
the
city
and
we
we
can
absolutely
be
at
the
table.
It's
just.
We
cannot
provide
those
cards
or
that
that
direct
line
assistance
in
those
situations.
R
C
Does
it
does
and
thank
you
for
that
separately,
so
we're
talking
a
lot
about
monetary
support,
but
I
do
see
here
that
you
provide
supplies
as
well,
which
is
desperately
needed
and
some
of
these,
these
moments
of
of
people's
lives,
where
they
literally
have
just
lost
everything.
For
example,
if
there's
somebody
a
new
parent
who
who
needs
diapers
or
formula
or
or
supplies
of
that
nature,
do
you
all
provide
that
and
do
you?
Let
folks
know
that?
C
That's
something
that
is
within
your
your
warehouse
and
I'm,
just
thinking
back
again
to
a
parent
who
had
smoke
damage
to
all
of
her
baby
supplies,
and
she
had
mentioned
that
she
didn't
have
anything
and
so
I
just
didn't
know
if
that
was
something
that
you
all
Supply
or
if
it
just
varies.
Based
on
on
the
situation,
yeah.
G
R
Sure
so,
when
we
go
out
on
scene
a
lot
of
times,
we
have
some
type
of
red
cross
vehicle.
That's
fully
stocked
with,
like
hygiene
kits
that
we
have
our
recovery
folder
with
some
Next
Step
information
for
the
clients.
So
we
have
a
kids
hygiene
kit
that
sort
of
thing.
Now,
if
a
client
experience
you
know
they
have
all
their
baby
stuff
up
a
lot
of
times.
R
C
G
And
two
pieces
of
it's
all
right,
the
other
retriever
described
a
large
part
of
the
Red
Cross
does
is
connecting
to
other
agencies.
Those
recovery
folks
there's
a
very
limit
to
what
we
can
use
right
across,
but
we
know
of
a
lot
of
other
organizations
that
can
fill
in
these
gaps.
So
that's
a
lot
of
what
we
do
and
the
other
thing
I
did
not
say
is
we
are
90
volunteers.
So
when
you
see
people
on
scene,
those
are
not
paid
staff.
C
No
thank
you
for
uplifting
that
and
again
just
your
team
is
absolutely
incredible,
and
everybody
has
just
been
so
respectful
of
the
situation
and
folks
who
are
going
through
a
difficult
time,
I'm
going
to
have
a
question
for
Linda
Linda.
It
seems
as
though
so
you
had
mentioned
since
July
1st.
It
was
232
families
that
you've
serviced.
Is
that
correct?
Yes,
okay,
how
is
your
Staffing
capacity
I
know
that
you
mentioned
you
have
case
managers
who
work
on
this?
Q
Q
M
And
thank
you
all
and
and
your
for
your
partnership
throughout
covet,
we
worked
in
deep
partnership
with
you
all
around
food
and
security
issues.
So
thank
you
for
your
work
in
that
space.
I
just
have
three
questions:
aren't
you
glad
and
or
I
may
not,
but
just
really
quick,
I'm,
just
curious
about
supports
for
people
who
don't
have
access
to
cash
app
or
any
other
type
of
you
know.
Monetary
transactional
online
services,
like
kind
of
what
that
support,
looks
like
I'm,
also
curious
about
folks
for
check.
M
Cashing
I
I
know
that
you
can
write
a
check
and
you
can
go
to
Western
Union
and
cash
it.
But
you
know
there
are
some
fees
there.
So
I'm
just
curious
about
kind
of
like
helping
to
fill
that
Gap.
Every
single
Cent
is
going
to
matter
so
I'm
just
curious.
Do
you
do
a
little
extra
to
cover
up
some
of
those
fees
and
then
I'm
curious?
M
If
you
could
just
talk
to
us
a
little
bit
about
what
is
considered
a
family
I
know
that
you
know
there
folks,
who
are
living
in
multiple
like
the
example
that
counselor
Coletta
gave
about
multiple
families
living
in
one
household
unit,
and
and
that
is
something
that
I've
experienced
as
a
kid
growing
up.
We
had
a
three
bedroom
and
there
were
three
different
households
sharing
that
space
just
to
stay
here
in
the
city
of
Boston,
and
so
when
we
think
about
a
fire
and
we
think
about
a
response.
M
Are
we
treating
those
individuals
who
lived
in
that
unit
as
individual
families?
Or
is
it
just
everybody?
This
is
the
unit
and
you're
all
going
to
get
one
lump
sum
and
you're
gonna
have
to
divide
it
up.
So
if
you
could
just
talk
to
us
about
that,
and
then
I'm
just
curious
about
what
your
support,
work
and
collaboration
looks
like
with
mutual
Aid
groups,
English.
G
G
Sometimes
people
won't
recover
as
a
family,
but
that
is
not
something
that
has
anything
to
do
with
the
confines
of
you
know:
x,
amount
of
walls
if
10
people
come
out
and
that
they're
10
different
families
I
mean
that
probably
is
an
extreme
example,
but
we
will
kind
of
they
will
dictate
what
we
Define
a
family
as
as
far
as
the
cash
apps.
That
is
something
that
we
have
found
that
many
of
our
clients
prefer,
but
it
is
not
a
necessity,
so
we
will
give
you
electronic
transfer.
G
G
That
can
give
support,
like
we
won't
like
retrieve
a
message
that
message.
There
are
people
that
are
specifically
there
to
give
out
things
like
diapers
and
things
for
kids.
There
are
places
like
churches
that
give
out
clothing
after
disaster.
There
are
a
number
of
different
resources
and
their
job
is
to
be
experts
on
those
and
make
sure
we're
filling
in
those
gaps
connecting
clients
with
the
resources
they
need.
Sharifah
did
I
miss
anything.
R
The
only
thing
I
want
to
add
is
the
our
recovery
team
also
has
different
kind
of
departments
underneath
it.
So
we
have
disaster
mental
health
that
disaster
spiritual
care,
disaster,
health
services-
that
can
also
help
supplement
some
of
those
other
things
that
people
are
going
through
at
the
time
of
the
fire
or
whatever
disaster
they
just
went
through
and
that's
something
that
can
also
be
offered
to
clients
that
was
not
displaced
by
a
fire,
but
maybe
they
they
had
the
building
collapse
and
they
still
want
to
meet
with
red
cross.
R
G
Resources,
fantastic
Point,
Health,
Service
and
mental
health
are
on
call,
24,
7,
Health
Service
can
provide
counseling
and
the
mental
health
can
provide
counseling
and
then
Health
Service
can
do
things
like
replace
glasses
or
find
medication,
or
all
sorts
of
things
like
that.
The
clients
might
after
they're
displaced.
M
Yeah,
no
and
I
really
do
appreciate
the
the
focus
on
Mental,
Health
and
Wellness,
because
I
think
that
that
usually
gets
lost
in
all
issues
of
recovery.
This
is
like.
We
just
want
to
get
you
the
basics,
but
I
think
that,
as
part
of
the
recovery,
mental
health
is
should
be
one
of
those
things
that
are
on
top
of
mind
and
then
the
last
question
that
out
I'm
like
so
traumatized
so
do
I
need
to
do
I
how
how
am
I
doing
for
time,
you're
good.
M
You
know
entity,
so
you
you
have
that
but
I'm
just
curious.
What
what
does
that
look
like
when
you
are
onboarding
your
team
to
be
out
in
front
of
people
who
are
experiencing
trauma?
What
does
your
cultural
competency
training?
Look
like?
What
are
your
emotional
intelligence
training
if
any
look
like
and
I'm
also
curious
about
Staffing
in
terms
of
language
access
and
all
that
good
stuff?
If
you
could
just
give
me
a
sense
of
what
that
looks,
like
sure.
G
G
Community
Partnerships
and
then
we
also
had
working
with
undocumented.
So
all
this
stuff,
like
we
take
it
very
seriously
and
our
people
are
incredibly
well
trained.
So
you
don't
get
to
be
someone
who
hands
out
a
card
to
a
client
unless
you've
gone
through
all
these
trainings
and
these
trainings
renew.
So
it's
not
as
though
you
can
be
stagnant
and
take
those
trainings
and
then
they
we
are
changing
them
and
evolving
on
a
constant
basis.
G
So
training
is
something
we
can
talk
offline,
but
we
have
a
lot
of
training
to
make
sure
that
our
volunteers
are
able
to
address
those
things
you
you
talked
about
with
clients
and
be
respectful
and
be
be
aware,
culturally,
and
also
be
cognizant
of
all
the
different
things
that
go
under
disaster.
So
those
things
exist
as
far
as
languages
we
Endeavor
to
have
as
many
languages
as
possible
with
our
volunteers
and
where
we
fall
short,
we
have
a
language
line
that
can
speak
any
language.
G
M
Q
Q
Q
You
know
I
know
the
Red
Cross
has
a
wonderful,
wonderful
cash
gift,
but
once
that's
gone
you
know,
then
there's
there's
issues
of
how
do
you
buy
the
diapers
and
the
formula
and
the
food
for
the
family.
The
hotel
stays
that
are
provided
come
with
a
free
breakfast,
which
is
great,
but
then
there's
you
know
and
and
of
course
the
coordinating
with
you
know.
The
city
of
Boston
food
provision
is
awesome,
but
there's
so
many
other
things
as
people
have
mentioned.
Q
M
M
Think
that
as
I
continue
to
grow
in
this
chamber,
what
I
realize
is
that,
in
terms
of
lived
experience
is
really
important,
because
there's
a
lot
lots
of
things
that
are
hypothetical
and
that
you
learn
about
it
in
a
textbook
but
living
it
and
and
navigating
it
and
having
an
opportunity
to
hear
from
people
as
they
continue
to
go
through
the
trauma
response.
I
think
that
that
is
definitely
something
that
I
really
want
to
make
sure
that
we
continue
both
as
the
non-profit,
private,
philanthropy
and
city.
P
So
these
guys
are
good.
I'm
gonna
take
up
one
minute
of
your
time,
so
these
guys
are
amazing
at
doing
also
preventative
work
with
their
home
fired
preparedness
program,
April,
29th
they're,
going
to
be
in
Dorchester
and
Roxbury
doing
their
Sound.
The
Alarm
program,
we'd
love
to
have
you
come
I've
reached
out
to
because
we're
going
to
be
in
Dorchester
and
Roxbury
I've
reached
out
to
the
council
members
who
are
in
that
District
because
we'd
love
to
have
you
come
join
us
we've
already
seen.
P
140
families
respond
to
this
that
they
would
like
us
to
come
into
their
homes
and
install
fire
alarms.
Do
our
home
education
program
and
we
need
at
least
that
many
volunteers,
so
you're
going
to
see
an
amazing,
coordinated
effort
by
this
fabulous
humanitarian
organization,
and
it
is
I
mean
truly
as
a
volunteer.
It's
amazing
to
be
a
volunteer
me
and
299.
P
A
Foreign,
thank
you
so
much
councilman
here
and
then
I
just
have
one
or
two
questions
and
then
I'm
going
to
go
to
my
colleagues,
counselor
Lucian
and
counselor
Coletta,
just
for
if
they
have
one
more
question
and
then
closing
statements
and
then
we'll
go
to
public
testimony.
I
don't
currently
have
anyone
signed
up.
So
if
you
are
watching
this
and
you
want
to
sign
up,
you
should
be
emailing
Cora,
c-o-r-a,
dot,
m-o-n-t-r-o-n-d
at
boston.gov
right
now
to
get
the
link
or
signing
up
in
the
chamber
in
the
corner,
and
otherwise
you
watch
this.
A
After
the
fact
you
can
email
us
testimony
at
ccc.csit
at
boston.gov.
So
just
you
know,
I
guess
a
quick
question
from
me:
well,
two
quick
questions.
One
is
this
question
of
how
how
is
the
Red
Cross
thinking
about
this
that
this
kind
of
long
tale
of
like
mental
health
like
trauma
and
kind
of,
because
obviously
I
mean
you
guys
you-
you
have
made
your
bread
and
butter,
the
sort
of
Johnny
on
the
spot,
you're
there
and
you're
doing
the
immediate
work
and
we're
so
glad
for
that.
G
I
can't
say
about
anything,
that's
going
to
happen
tomorrow,
but
it
is
a
conversation
and
it
is
something
that
we
are
constantly
looking,
whether
it's
climate
change
or
it's
just.
You
know
how
there's
you
know
more
people
like
the
housing
scarcity
and
more
people
living
in
fewer
places.
These
are
all
things
we're
actively
talking
about
and
actually
actively
reviewing
policy
to
see
how
we
can
do
better.
A
I
I
do
wonder
about
the
I
mean
you
mentioned
the
housing
scarcity.
It's
both
like
results
in
more
people
living
in
fewer
places,
and
we
obviously
saw
that
intensely
right
with
the
impacts,
the
differential
impacts
of
the
pandemic
and
like
a
place
like
Chelsea,
where
you
had
that
really
intense,
like
housing
situation
in
neighborhoods
of
our
city,
I.
Think
there's
also
this
piece
and
it
kind
of
relates
to
this
building
collapse.
A
A
No,
this
isn't
good
enough
housing
I'm
going
to
go,
find
housing
somewhere
else,
but
when
there's
like
literally
not
a
unit
in
the
neighborhood,
that's
open,
like
you
know,
I
think
people
just
stand
up
stuck
and
and
and
so
that
question
of
kind
of
how
much
you
know
of
this
kind
of
sudden
disaster
like
human
misery,
is
that
causing
and
how
to
think
about.
It
is
something
we
all
have
to
think
about,
but
it'd
be
great
to
have
the
right
cross.
A
Thinking
about
that
as
well,
and
then
my
my
other
question
is
just
it's
really
to
both
the
Red
Cross
and
to
Noah
and
and
sorry
also
Linda
I
realize,
if,
if
you
had
anything
to
say
on
the
on
the
mental
health
front,
I
would
love
to
hear
that
and
then.
But
my
other
question
is
just
because
for
the
Red
Cross
you
work
with
multiple
partners.
A
You
know
we're
only
one
Municipality
of
so
many
that
you
work
with
just
if
there's
anything
that
that
other,
like
cities
and
towns,
do
that
sort
of
seem
like.
Oh,
this
is
a
best
practice
or
like
we
love
like
the
places
that
do
this.
You
know
without
faulting
Boston,
you
know
we
we
try
to
think
of
everything
first,
but
occasionally
there's
something
we
could
learn
from
someone
else.
So
so
that's
sort
of
my
question
to
you
is,
like
anything,
that's
really
great
with
another
Municipal
partner
that
we
might
want
to
consider
copying.
Q
Q
If
that
needs
needs
to
be
done,
and
this
is
just
in
the
works,
so
you
know,
any
suggestions
would
be
welcome.
You
know
where
we're
thinking
of
making
suggestions
and
referrals
to
the
Children's
Services
of
Roxbury
area
calendars
Etc,
you
know
as
neat
in
addition
to
the
other
housing
related
services
that
we
provide.
R
Sure
one
thing
that
I've
seen
to
be
very
helpful
that
we
can
use
practice
in
Boston
is
we
have
a
our
recovery
manager
who
puts
together
these
recovery
groups
where,
after
a
fire,
you
have
all
like
the
key
players
there
at
one
table
discussing
how
we
can
kind
of
wrap
our
arms
around
the
displaced
families?
And
it's
been
very
successful
in
other
cities
where
you're
not
just
meeting
after
a
fire
you're
meeting
all
like
kind
of
all
the
time
to
talk
about
what
changes
happen
in
your
organization
kind
of?
What's
coming?
R
How
can
we
help
differently?
So
you
have
somebody
from
the
city.
You
have
Red
Cross
at
the
table.
You
have
Salvation
Army,
you
know
whoever
ons
is
there
so
that
we
can
really
keep
that
conversation
going
and
it's
not
happening
right
after
the
fine
we're
all
kind
of
scrambling.
Like
oh
you're
doing
this,
we
could
do
this.
Oh
man!
Now
we
don't
have
this
this
piece,
you
know,
so
it
kind
of
keeps
it
going
and
it
makes
the
process
that
much
smoother
for
both
for
everyone
involved,
the
organizations,
the
city
and
the
clients.
G
That's
great
yeah
yeah
same
Statewide,
we
I
think
anecdotally,
like
both
Lawrence
and
New
Bedford.
We
have
really
good
relationships
in
situations
like
that,
but
I
can
come
back
to
the
panel
and
talk
to
my
recovery
team
and
say
you
know
where,
where
are
some
best
practices
that
we
can
share,
but
in
general,
as
sharifa
said,
it
is
always
best
to
exchange
business
cards
before
and
not
after
a
disaster.
So
the
more
that
we
can
kind
of
be
in
these
conversations
before
something
happens,
the
more
effective
we'll
all
be.
A
Yeah,
no,
it's
I've
seen
how
dried
and
true
just
getting
all
the
stakeholders
in
a
room
regularly
is
as
a
strategy.
Obviously
that's
been
I
think
huge
for
the
city
of
Boston's
response
to
Veterans
homelessness
and
then
kind
of
like
following
up
on
like
youth
homelessness,
family
home,
you
know,
like
we've,
I,
think
having
everybody
in
the
room.
So
it's
not
kind
of
like
oh
I'll,
like
I'll
check
in
with
so
and
so,
and
then,
like
two
weeks
pass,
and
especially
when
people
are
in
acute
situations
in
their
lives.
A
Right
like
it's,
you
can,
you
can
passing
the
ball,
can
take
a
lot
of
time
that
people
can't
really
afford
for
us
all
to
take
so
yeah.
No,
really
appreciate
that
suggestion
and
I
think
you
know
it's
always
as
much
as
we
like
to
pull
everybody
together
for
hearings
here
on
the
city
council.
We
hope
even
more
that
people
are
getting
together
and
talking
not
in
the
hearing
chamber.
A
You
know
and
sort
of
having
this
go
on
so
I
really
I
really
appreciate
the
sponsors,
counselor
Lou,
Jen
and
Council
Braden
and
counselor
Flaherty,
and
then
also
councilor
Coletta,
who
have
all
kind
of
pushed
for
the
council
to
put
a
focus
on
this
issue,
but
I
think
you
know
we're
all
we're
all
eager
to
keep
supporting
all
the
stakeholders
here.
Doing
more
and
more
and
I
will
just
say.
A
One
note
to
Linda
is
that
you
know
I
think
we
also
need
to
amplify
for
folks
the
fact
that
Noah
is
now
playing
the
city-wide
role
like
when,
when
we
had
this
building
flood
in
my
district
and
the
and
actually
age
strong
said,
oh,
we
can
actually
get
them
some
food
money
through
Noah,
like
my
initial
reaction
as
a
counselor
was
like.
Oh
can
my
folks
get
something
from
Noah
because
I
know
Noah's
associated
with
East
Boston,
so
I
was
thrilled
that
they
could,
but
I
think
you
know
we.
A
B
B
Cambridge
was
what
what
does
a
fundraising
look
like
for
this
Disaster
Relief
Fund
for
us
to
sort
of
think
about
what
it
would
look
like
to
do
that
here.
One
question
that
I
have
for
you
Linda
is
is
just
probably
this
may
be
slightly
repetitive,
but
just
for
clarity
of
record
is
a
process
question
because
America
the
Red
Cross,
you
are
short-term,
immediate
response.
Noah.
You
are
working
along
with
the
city
to
be
more
of
a
mid
midterm,
mid
to
long-term
response.
So
just
a
question
about
process
once
you're
notified.
How
do
you
respond?
B
Q
Okay,
sure
so
so
I
would
actually
say
you
know
include
us
more
in
the
short
term
as
well,
because,
depending
on
what
a
family
decides
to
use
the
Red
Cross
Buns
for
they
may
or
not
have
funds
for
Sheltering
or
a
hotel
room.
So
it's
pretty
immediate
as
well
and
and
extends
through
intensive
care,
intensive
case
management,
housing
search.
Q
You
know
some
ongoing
support,
stabilization
and
then
a
big
key
component
of
the
city.
Support
for
this
is
financial
assistance.
Once
a
new
unit
is
found
and
I
believe
Danielle
mentioned
that
earlier
that
they
can
provide
the
city
funds
can
provide
through
NOAA
up
to
forty
five
hundred
dollars
of
I'm
moving
costs
for
first
last
security
Etc.
Q
B
P
B
Q
Number,
yes:
there
there
is
typically
you
know
it's
seven
nights.
If
you're
talking
adults
longer,
if
you're
talking
families
with
children
up
to
a
month,
we
it
there's
an
exception.
If
someone
is
elderly,
if
there's
someone
ill
in
the
family,
then
the
stakes
can
be
longer
and
sometimes
the
stays
are
longer
just
because
they
have
to
be
and
there's
no
place
else
for
the
family
to
go
or
the
individual
to
go
so
so,
yes,
the
answer
is,
is
yes,
we
can
help
with
hotel
stays.
B
C
C
I
heard
a
lot
of
emphasis
on
just
affordable
housing
and
making
sure
that
we
are
supporting
residents
that
way
and
and
giving
them
the
resources
they
need
to
find
an
apartment,
but
then
also
afford
that
apartment
later
on,
I
just
want
to
uplift
that
request
of
council
Louisiana
and
that
you
know
4
500
may
not
go
far
enough
for
a
lot
of
the
families
in
in
the
city
of
Boston,
particularly
with
Rising
rents.
I
do
want
to
see
a
formalized
process
with
building
collapses
and
even
flooding.
C
C
So
maybe,
as
part
of
the
next
conversation,
we
can
get
some
folks
in
here
discussing
that,
but
then
definitely
looking
forward
to
developing
some
sort
of
revolving
trust
fund.
That's
similar
to
Cambridge
that
we
could
receive
funds
from
private
actors
who
want
to
help
and
even
residents
who
who
want
to
help
that
largely
do
it
through
GoFundMe
and
they
have
their
own
ways
of
dispersing
the
funds
and
East
Boston.
C
Mutual
Aid
was
invited
to
be
here
today
to
discuss
some
of
the
great
work
that
they've
done
in
East
already,
but
if
we
can
get
them
in
the
next
conversation
to
talk
about
their
equation
and
how
they
disperse
funds
for
folks
who
have
children
folks
who
are
single
but
need
more
money
based
on
their
income
levels.
So
I
look
forward
to
those
future
conversations.
And
just
thank
you
again,
everybody
for
being
here
and
for
your
great
work.
A
Thank
you,
councilor
Coletta
I'll
just
confirm
that
we
don't
have
any
public
testimony.
Okay,
so
in
that
case,
with
a
great
thanks
to
our
non-profit
Partners,
not
just
for
being
here
with
us,
but
for
everything
that
you
do
every
day
on
this
issue
and
thanks
to
the
co-sponsors,
this
hearing
of
the
Boston
City
council's
committee
on
city
services
and
innovation
technology
is
adjourned.
Thank
you.
All.