►
Description
On behalf of the Chesterfield-Colonial Heights Board of Social Services, staff presented information describing performance achievements, community partnerships and collaborations, and FY23 accomplishments.
A
A
I'm,
a
newbie
they've
thrown
me
into
the
world
here,
but
good
afternoon,
Mr,
chairman
and
members
of
the
board
and
Dr
Casey.
My
name
is
Angie
Grant
and
I
serve
as
the
chair
of
Chesterfield
Colonial
Heights
social
services
board,
and
it
is
an
honor
to
just
greet
you
on
behalf
of
our
board.
We
like
to
thank
the
Border
supervisors
for
your
support
to
Kiva
and
the
Department
of
Social
Services.
A
Over
the
past
year,
we
take
great
pride
in
the
critical
work
of
our
social
services
department
and
our
role
in
providing
administrative
and
policy
oversight
for
a
department
that
works
with
individuals,
families
in
our
community
to
encourage
self-sufficiency,
preserve
and
restore
families
and
protect
the
well-being
of
children's
senior
citizens
and
people
with
disabilities.
We
believe
this
is
an
incredibly
important
work
on
the
behalf
of
our
community
on
our
board.
We
have
Mr
Engel
representing
the
Board
of
Supervisors.
Thank
you
for
your
service.
Should.
A
There
yeah
yeah
all
right
come
be
with
us,
representing
Chesterfield.
We
have
Juan
Santa
Coloma.
It
serves
as
the
first
vice
chair,
Dr
Shawna
Mayo,
representing
the
second
Vice
chair,
Kathy
Robbins
and
Jay
Payne
and
representing
Colonial.
Heights
is
Chris
Coleman,
Betsy
luck
and
Richard
Yates
and
I'd
like
for
them
to
have
a
chance
to
stand
up
and
just
be
recognized.
A
A
They
are
experienced
Integris
and
I
believe,
along
with
Kiva
or
the
Dream
Team
for
Chesterfield
County,
and
in
closing
this
work,
this
team
puts
their
hands
to
every
day
is
hard
work.
The
demands
are
great.
The
stress
is
great
and
heartbreaking,
a
good
bit
of
the
time,
but
again
important
work
for
those
in
need,
both
Chesterfield
and
Colonial
Heights,
and
our
board
is
privileged
to
have
a
small
part
of
this.
Thank
you
for
your
time
and
now
I'm
going
to
turn
it
over
to
Kiva
and
Danika
to
present
absolutely.
B
Day,
stegma
fellow
as
well
as
the
everyday
Excellence
I,
don't
I
know
my
eyes
were
not
dry
but
again
chair
members
of
the
board,
Dr
Casey.
It
is
a
honor
to
have
an
opportunity.
This
is
my
seventh
presentation
to
you
as
a
director
of
the
Chesterfield
Colonial
Heights
Department
of
Social,
Services
and
I
continue
to
have
butterflies
in
my
stomach,
because
I
always
want
to
make
sure
I'm
doing
a
great
job
of
sharing
our
story
and
maximizing
this
opportunity
to
really
share
the
tremendous
impact
that
our
staff
have
had
on
the
community
over
the
year.
B
We
continue
to
be
guided
by
the
four
strategic
areas
of
focus
that
I've
shared
with
you
before
and
like
every
presentation.
I'll
start
with
talking
about
our
people,
our
Workforce,
who
is
the
backbone
of
everything
that
we
do
as
an
organization.
So
this
year
is
not
going
to
be
any
different.
When
we
entered
FY
23,
we
were
faced
with
some
familiar
foes
facing
the
workforce,
whether
it
was
increasing
turnover,
significant
changes
in
about
every
program.
B
Every
Federal
program
that
we
administer
underwent
some
policy
changes
that
required
us
to
regroup,
learn
new
new
guidance
and
policies
as
well
as
just
you
know,
the
loss
of
Decades
of
institutional
knowledge
within
our
department.
I
can
tell
you
that
by
the
end
of
FY
23,
we
had
experienced
a
28
reduction
in
separations
from
our
department
from
the
previous
year
and
right
now
we
carry
the
lowest
vacancy
rate
that
we've
had
since
FY
21..
B
The
Department's
strengths
that
were
identified
in
a
recent
County
engagement
survey
were
were
our
ability
to
are
having
a
safe
and
healthy
work
environment
for
our
employees
of
all
backgrounds.
The
quality
of
the
work
that's
being
done
in
our
department,
treating
employees
with
respect
and
fairly,
as
well
as
promoting
positive
working
relationship
among
groups
or
groups.
Undoubtedly,
those
strengths
have
contributed
to
the
increase
in
staff
seeking
promotions.
Last
year
we
had
16
employees
who
were
promoted,
which
was
an
increase
from
the
previous
year.
B
We
also
celebrate
our
very
first
family
services,
specialist
2
position.
We
had
our
very
first
employee
to
complete
the
career
development
plan
to
become
a
family
services
specialist
too.
So
we
celebrated
Eden
Griffin
in
her
completion.
We
also
had
two
benefit
program.
Specialists
who
completed
the
career
development
plan
in
FY
23
is
on
Janae
Payne
and
Whitney
Ford.
B
Some
areas
of
opportunity
that
were
identified
in
the
same
study
was
our
ability
to
manage
performance
in
terms
of
onboarding
having
a
seamless,
onboarding
experience
and
ongoing
training
communication
across
the
board,
making
sure
that
we're
getting
information
communicated
to
staff
as
well
as
Employee
Engagement
recognizing
those
areas
of
opportunity.
Last
fall,
our
Department's
entire
leadership
team,
all
levels
of
the
organization
embarked
on
a
journey
together
to
complete
a
year-long,
highly
effective
human
services
manager,
training
offered
by
the
Human
Services
Leadership.
B
Institute
models
are
designed
to
strengthen
leadership
practice
and
improve
communication
ways
that
we
can
continue
to
create
a
high
performing
work
environment
as
well
as
developing,
meaningful
and
intentional
strategies
to
engage
staff
and
maximize
the
skills
that
our
our
team
brings
to
the
table.
In
addition
to
agency-wide
leadership,
training
we've
also
in
January's,
became
part
of
a
group
of
Human
Services
departments
in
the
county.
B
Over
the
last
eight
months,
we've
participated
in
a
secondary,
traumatic
stress,
breakthrough
series
collaborative
that
was
launched
in
collaboration
with
the
University
of
Kentucky,
their
Center
of
trauma
and
children.
We
currently
have
two
DSs
teams
that
have
been
on
this
journey
with
us.
I
wanted
to
highlight
some
of
the
changes
that
have
already
occurred
as
a
result
of
our
work.
B
In
this
space
we
have
an
internal
trauma-informed
leadership
team
that
has
partnered
with
the
County's
employee
assistance
program
and
now
provides
monthly
trainings
to
our
staff
to
just
help,
Empower
them
and
give
them
the
tools
to
manage
the
stress
of
the
job.
But
they
were
very
intentional
about
the
offering
of
these
trainings
instead
of
offering
it
at
lunch,
which
meant
that
staff
would
miss
their
lunch
break.
B
We
have
them
in
the
morning
or
in
the
afternoon
to
make
sure
that
we
were
embracing
practices
that
were
trauma,
informed
and
recognized
that
the
importance
of
Staff
having
the
opportunity
to
just
kind
of
take
a
break
from
from
the
day.
We
also
have
a
wellness
room
that
actually
Angie's
Church
Clover
Hill
Church
has
helped
to
establish
for
our
staff.
It's
one
that
many
county
departments
have
come
over
to
look
at.
B
We
have
reinvigorated
interest
in
using
the
wellness
room
just
to
take
a
break
from
you
know,
staff
who
are
dealing
with
folks
who
are
experiencing
trauma.
Our
staff
have
experienced
trauma
we're
working
with
you
know:
child
fatalities
and
serious
abuse
situations,
whether
there
was
seniors
or
with
children
running
so
just
recognizing
that
Anne
respecting
the
importance
of
just
taking
a
break
during
the
day
to
regroup
from
some
of
the
things
that
our
staff.
Here,
we
had
some
umbrellas
donated
for
our
Courtyard,
so
the
staff
can
now
go
outside
and
enjoy
the
outside.
B
We
created
a
Garden
Club
where
our
staff
are
have
planted
vegetables
and
are
sharing
them
and
tending
to
them
during
their
lunch
break.
So
those
are
just
some
of
the
things
that
have
been
put
in
place
as
a
result
of
our
work
with
again
National
Consultants
that
have
helped
to
guide
us
and
to
recognize
the
importance
of
the
work
we
do
so
we
definitely
appreciate
Dr
Casey,
making
that
a
priority
and
giving
us
the
opportunity
to
to
work
with
folks
to
address
those
things.
B
One
of
the
things
that
our
customers
are
really
challenged
with
right
now
is
the
end
of
the
public
health
emergency,
which
was
put
in
place
in
2020
as
a
result
of
the
pandemic,
and
so
right
now
we're
undergoing
Medicaid
unwinding
every
now
and
then
I
may
call
it
unraveling.
That
just
seems
like
a
more
appropriate
word
to
me,
but
Medicaid
unwinding
Medicaid
is
our
largest
program
and
for
the
past
three
years,
just
to
summarize
the
the
impact
for
the
last
three
years,
we
have
not
had
to
complete
Medicaid
renewals
for
very
good
reason.
B
We
did
not
want
to
end
Medicaid
for
individuals
during
the
height
of
a
pandemic,
will
those
Provisions
ended
and
on
April,
1st,
and
so
now
we
are
in
the
process
of
unwinding
from
those
policy
changes
for
us.
We're
facing
working
through
over
24
000
Medicaid
renewals
that
have
been
sitting
dormant
are
considered
overdue
as
a
result
of
the
the
pandemic.
Previously
before
the
pandemic,
we
averaged
about
1500
Medicare
renewals
a
month
now
we're
over
2500
Medicaid
renewals
a
month
and
so
that
those
are
the
that's
the
impact
for
our
staff.
B
We
have
a
year
to
work
through
the
24
000
renewals.
Virginia
was
recognized
recently
in
the
Washington
Post
for
their
initiatives.
They
are,
are
leading
the
country
and
really
being
intentional
about
how
we
are
doing
this
unwinding
because
for
us,
Medicaid
recipients
are,
the
majority
are
children,
individuals
with
disabilities
and
our
seniors
and
that
population
we
want
to
ensure
that
they
do
not
lose
their
Medicaid,
and
so
we
have
been
working
tirelessly
to
prepare
before
when
we
knew
it
was
coming.
B
It
was
kind
of
like
a
false
start-
we're
like
oh
nope,
not
this
month,
it's
coming,
but
it
has
come
and
I'm
grateful
that
our
staff
have
really
prepared
for
the
work
that
we
have
before
us
to
complete.
Over
the
next
year,
the
department
created
across
divisional
team,
similar
to
what
we
did
for
a
Medicaid
expansion
where
we
successfully
implemented
Medicaid
expansion
for
us,
which
was
different
than
most
jurisdictions.
B
We
didn't
look
at
Medicaid
expansion
from
just
a
social
services
perspective,
but
how
could
we
support
other
areas
in
the
county,
such
as
Bayern
Ms,
who
some
individuals
who
we
may
have
to
write
off?
Their
expenses
could
potentially
be
covered
by
Medicaid,
but
that's
the
kind
of
broad
brush
that
we
have
looked
at.
All
of
that
we're
taking
that
same
look
at
the
public
health
emergency
and
the
Medicaid
winding,
and
so
one
of
the
things
that
we
have
done
has
just
been
very
intentional
about
communicating.
B
We
attended
a
town
hall
meeting,
making
sure
that
we're
trying
to
reach
individuals
who
may
not
have
updated
their
address
individuals
who
are
homeless
working
with
our
Community
Partners,
who
work
with
those
populations
or
individuals
who
are
non-english
speaking.
Those
folks
are
at
higher
risk
of
being
negatively
impacted
by
this.
So
we
have
been
making
intentional
efforts
to
make
sure
that
we
mitigate
that
impact
for
our
community.
B
Another
area
that
I
wanted
to
highlight,
in
addition
to
the
Medicaid
Program
that's
experiencing
changes,
is
our
Child
Care
Program.
You
may
remember.
Last
year
we
talked
about
we
launched
a
child
care
campaign
during
the
pandemic.
Resources
were
made
available
to
clear
our
waiting
list,
and
so
we
did
that
and
have
maintained
that
since
the
pandemic,
but
we
really
wanted
to
educate
providers
educate
the
community,
see
what
we
can
do
to
help
address
Workforce
issues
with
child
care
providers.
B
To
meet
the
demands
of
this
program,
our
team
has
done
a
lot
of
reorganizing
and
strategizing.
We
have
created
a
new
structure
for
how
we
manage
our
child
care
services
to
families,
and
so
we
wanted
to
make
sure
that
you
know
that
families
did
not
get
negatively
impacted
by
the
increase
in
volume,
because
it
was
an
important
thing
for
us
to
be
able
to
extend
services
to
eligible
children.
B
Many
of
the
customers
that
were
impacted
by
the
phe
present
to
the
department,
either
by
calling
or
visiting
the
department,
and
so
we've
made
strategic
efforts
to
improve
the
experience
of
customers
when
they
come
into
our
building.
We
have
we
receive
over
89
000
calls
into
our
switchboard
each
year,
and
so
we
have
worked
with
the
Department
IST
to
improve
technology
so
that
we
can
best
manage
our
calls.
We
now
have
are
using
technology
in
our
lobby
to
help
direct
customers.
B
We
also
created
a
Lobby
Navi
Ambassador,
someone
who's
in
the
lobby,
helping
to
find
out.
Why
folks,
are
there
helping
to
shorten
the
time
that
they're
in
the
office
understanding
why
they
they
are
directing
them
to
other
areas?
We've
also
partnered
with
Community
Partners,
such
as
the
Equal
justice
works,
who
is
in
our
department
each
month?
Providing
assistance
for
individuals
who
are
not
who
are
Spanish-speaking
to
help
to
make
sure
that
they
understand
the
changes
that
are
occurring
because
of
Medicaid
ex
Medicaid
unwinding.
B
We've
also
worked
with
the
learning
and
performance
center.
Currently,
we
are
working
with
the
learning
and
performance
center
to
do
a
deep
dive
into
our
customer
experience.
They
are
starting
from
point
A
throughout
their
whole
customer
experience
and
are
providing
feedback
to
us
on
just
different
ways
that
we
can
improve
the
customer
experience,
giving
the
significant
shift
in
the
workload
that
we
are
experiencing
now
and
so
we're
excited
about
the
enhancements
that
are
coming
as
a
result
of
that
and
I'm
going
to
shift
over
to
Danica
who
was
graciously
volunteled.
B
E
I
definitely
want
to
highlight
two
areas
in
our
Protective
Services
programs,
where
we're
seeing
sustained
increases
with
customers
who
are
accessing
our
services.
So
since
fiscal
year,
2019
we've
seen
the
need
for
Adult,
Protective
Services
definitely
have
an
upward,
Trend
and
so
seniors.
They
were
some
of
our
most
hardest
hit
during
the
pandemic.
For
a
variety
of
reasons,
a
lot
of
the
day
programs
shut
down.
There
was
a
lot
more
isolation.
More
of
our
seniors
were
being
seen
through
Telehealth
visits
and
now
that
they
have
resumed
in-person
doctor's
visits.
E
E
So
these
are
some
really
hard
choices
that
they've
had
to
face,
and
one
of
the
really
challenging
parts
of
working
with
our
senior
population
is
that
as
long
as
the
person
has
capacity,
they
have
the
ability
to
make
these
decisions
and
understand
the
impacts
of
the
decisions
that
they're
making.
They
may
choose
to
continue
in
these
neglectful,
behaviors
and-
and
there
really
isn't
anything
that
we
are
able
to
do
about
that,
and
that
could
be
a
frustration
with
the
community
because
they
may
notice
some
seniors
who
are
experiencing
self-neglect.
E
Now,
if
we
get
out
there
and
we
assess
that
they
do
lack
capacity
or
there
is
some
question
about
their
capacity,
we
do
work
with
them
to
get
the
proper
evaluation
so
that
they
can
be
assessed.
And
if
it
is
determined
that
they
lack
capacity,
then
we
do
go
and
utilize
legal
interventions
to
be
able
to
act
on
their
behalf.
E
But
we
definitely
anticipate
that
as
the
age
wave
continues
to
unfold,
that
the
needs
of
our
aging
population
will
definitely
continue
to
increase
similar
we're
seeing
increases
in
our
referrals
for
child
abuse
and
neglect,
and
this
has
definitely
been
evident
as
children
return
to
in-person
learning
full-time.
It
is
predicted
that
these
numbers
are
going
to
be
higher
than
pre-pandemic
levels
for
child
abuse
and
neglect.
E
Our
primary
sources
for
mandated
reporters
include
our
Educators,
followed
by
our
law
enforcement,
Personnel,
mental
health
and
medical
professionals,
and
so
we've
really
had
to
become
very
creative,
and
some
of
our
leadership
is
here.
Anjanette
Gilbert
is
the
supervisor
for
the
Adult
Protective
Services
team
and
Kelly
Mahoney.
B
All
right
give
and
Danika
has
shared,
and
we
both
have
shared
some
critical
services
that
we
provide
for
us.
We
believe
that
how
we
do
our
job
and
the
work
that
we
do
is
how
we
do
our
work
is
as
important
as
the
work
that
we
do
picture
here
is
a
group
of
our
leadership
team
participating
in
a
lean
101
training
that
was
provided
with
the
learning
and
performance
center,
as
well
as
Virginia
Department
of
Social
Services.
B
It's
important
to
recognize
the
outcome
and
the
impact
of
what
we
have
done.
I
would
like
to
highlight
some
of
the
Department's
achievements
over
the
last
year,
I
just
shared
that
the
number
of
children
receiving
Child
Care
Subsidy
assistance,
Rose
by
50
65
percent
last
year
and
145
percent
since
FY
19..
Despite
those
increases
in
demand,
our
child
care
team
led
by
Janice
Stovall
who's
with
us
today,
Janice,
if
you
can
just
shave
your
hand,
raise
your
hand.
B
The
average
timeliness
for
snap
and
TANF
it
was
at
97
percent.
In
addition
to
the
achieve
the
performance
achievements,
our
department
also
received
two
Naco
Awards
in
collaboration
with
other
County
departments.
One
is
for
our
work
with
the
multi-disciplinary
team
through
the
Child
Advocacy
Center
and
the
other
is
our
work
with
County
IST
to
create
a
I'm
going
to
mess
up
the
it
name.
So
let
me
read.
D
B
Cloud
hosted
case
management
system
that
replaced
the
system
we
had
in
place
for
our
children's
services
act
again,
trying
to
look
at
how
we
can
leverage
technology
to
best
meet
the
growing
and
changing
needs
of
the
community
that
we
serve
I
like
to
highlight
also
the
king
Gap.
This
year
we
successfully
executed
our
first
kin
Gap
placement
since
2020
when
the
pandemic
began.
B
E
So
continuing
with
the
permanency
topic,
we
want
to
highlight
some
recent
initiatives
that
have
provided
additional
tools
for
youth
in
foster
care.
I
mean
these
are
several
bills
that
Governor
young
can
sign
that
helps
support
the
efforts
of
our
local
staff
in
a
staff
establishing
permanency
and
it
you
know,
really
aligns
with
the
work
Natalie
that
you're
doing
at
the
general
assembly
just
helping
to
help
our
legislators
understand
these
needs
and
the
importance
of
these
particular
bills.
So
the
first
one
is
House
Bill
1744,
and
this
would
allow
home
studies
to
be
transferable
across
jurisdictions.
E
So
this
bill
actually
allowed
this
process
to
become
a
little
easier,
and
the
reason
that
this
is
so
important
is
that
we
want
our
youth
in
foster
care
to
be
in
the
most
family-like
setting
and
So,
currently
about
60
percent
of
our
youth
in
foster
care.
They
are
in
family-based
placements
whether
there
are
local
foster
homes
or
our
Therapeutic
Foster
Homes
and
the
other
reason
is
adoption
accounted
for
over
41
percent
of
children
who
exited
from
our
local
foster
care
system.
So
again,
these
home
studies
were
critically
important
in
being
able
to
achieve
these
outcomes.
E
E
Similarly
House
Bill
349.
It
provides
housing
support
for
youth
who
have
aged
out
of
foster
care
and
they've
chosen,
not
to
continue
services
with
our
department
through
the
fostering
Futures
program,
and
so
with
this,
even
if
they
don't
want
case
management.
We've
heard
throughout
the
day
that
housing
and
security
is
a
huge
issue.
It
is
definitely
a
big
issue
with
our
youth
who
age
out
of
foster
care,
and
so
they
can
receive
housing.
Support
for
up
to
six
months,
either
consecutively
or
non-consecutively
from
the
ages
of
18
to
21..
E
So
these
are
just
a
few
ways
that
you
know
continued
support
is
being
provided,
but
we
want
to
highlight
one
story:
Julie's
story:
this
year
we
had
four
high
school
graduates
from
our
youth
and
foster
care
of
those.
We
have
one
who
graduated
from
Cosby,
who
will
be
attending
Virginia,
Tech
and
so
she'll
definitely
be
able
to
benefit
from
the
housing
Provisions
that
I
just
talked
about
with
House
Bill
1402
during
her
scheduled
breaks.
E
But
the
picture
you
see
here
is
our
annual
graduation
event
that
is
hosted
by
Miss
Angie
Grant
and
the
Clover
Hill
Church
and
the
Forgotten
initiative,
and
at
this
event
Julie
had
no
natural
supports
who
were
at
the
event
she
was
allowed
to
invite
supports
to
the
event
she
didn't
have
anyone
to
invite.
So
we
showed
up
our
local
Department
staff
as
well
as
staff
from
her
Independent
Living
placement
were
there
and
throughout
the
night.
E
Julie
was
just
surprised
when
she
would
look
and
see
people
who
showed
up,
and
she
would
say
you
all
came
after
hours
just
just
for
me,
and
it
was
just
really
touching,
because
when
she
was
providing
her
graduation
gift,
there
was
just
an
outpour
of
emotion
that
that
Julie,
Express,
Julie
and
I
think
all
of
us
of
that
matter.
Angie
and
Sheena
who
were
present
was
tearful
when
she
said
that
she
never
thought
that
she
would
even
graduate
from
high
school,
and
she
said
that
you
know
to
have
people.
E
They
are
celebrating
her,
which
is
so
important
because
believe
it
or
not.
She
didn't
think
she
would
even
live
to
see
the
age
of
18.
yeah,
and
so
you
know
that
was
such
an
impactful
moment
for
for
us
for
our
staff,
because
I
think
it's
important
for
us
to
see
just
the
impact
that
we
truly
do
have
on
these
children's
lives
when
they
are
entrusted
in
our
care
and
as
difficult
as
Julie's
Journey
may
have
been
with
two
episodes
of
foster
care.
E
First,
when
she
was
an
infant
as
a
result
of
physical
abuse,
then
she
returned
home
to
her
family.
Where
she
continued
to
endure
a
significant
amount
of
Family
Violence
that
resulted
in
a
decline
in
her
own
mental
health,
a
number
of
community-based
services
and
residential
treatment,
and
she
came
back
as
a
teenager
into
foster
care
where
she
was
continued
to
be
in
residential
programs.
E
But
it
was
so
important
that
she
was
able
to
celebrate
one
of
the
most
memorable
transitions
to
adulthood
and
that's
being
a
high
school
graduate
and
because
of
our
community
of
support,
we
were
able
to
create
an
experience
for
her
that
we
know
that
Julie
will
remember
for
a
lifetime,
even
though
she
struggled
to
feel
seen.
She
was
seen
that
evening
and
we
definitely
wish
Julie
the
very
best
throughout
the
presentation.
E
We've
talked
about
just
the
growing
and
diverse
needs
among
our
community
and
the
efforts
that
have
been
made
to
build
Community
Partnerships
and
equip
our
partners
with
just
the
the
services
and
and
the
benefits
that
we
have
at
our
disposal.
And
this
is
a
picture
here
of
our
assistant
director,
Karen
Riley.
She
was
at
an
event
with
one
of
our
bike:
Point
Community
College,
as
well
as
one
of
our
program
managers,
Latoya
Cathcart,
and
it's
been
really
important
for
us
to
be
out
in
the
community.
E
E
And
so
we
are
really
pleased
that
we
have
an
Outreach
specialist
on
our
assessment
and
resource
team
who
was
out
at
seven
sites
throughout
the
community,
and
we
will
be
opening
an
ape
site
in
the
southern
part
of
the
county
of
the
etric
matoka
library
later
this
in
September.
But
we
have
sites
at
Virginia,
Career
works
on
Turner
Road,
several
locations
along
the
whole
street
Corridor,
including
Manchester
YMCA,
waymakers,
Foundation,
Latinos
and
Virginia
Empowerment,
Center,
La,
Pratt,
Library,
and
we've
also
partnered
with
Bellwood
Elementary
School.
E
But
again,
as
we've
heard
today,
it
is
no
question
that
housing
insecurity
is
a
huge
need
that
is
facing
our
community
and
it's
multi-layered
many
of
our
customers.
They
are
employed,
but
the
the
rising
rent
increases
have
just
made
it
such
that
their
current
housing
is
no
longer
affordable
and
again,
as
we
mentioned
with
seniors,
who
have
very
fixed
incomes,
the
rising
expenses
have
made
it
more
challenging,
and
you
know
once
you
have
an
eviction
on
your
record.
E
You
base
you
face
even
more
barriers
to
securing
housing,
so
it
just
becomes
this
continual
cycle
and
our
assessment
and
resource
team.
They
have
become
really
our
in-house
subject
matter:
experts
on
researching
what
is
available
in
the
community
and
looking
at
how
we
can
collaborate,
and
so,
while
funds
for
this
you
know
financial
assistance,
it
can
be
quite
limited
a
lot
of
times.
It's
really
just
taking
the
time
to
sit
down
with
our
customers
listening
to
their
stories
and
helping
them
to
understand
some
possibilities
that
they
might
not
have
realized.
E
Even
if
existed
on
the
screen,
you're
going
to
see
hot
off
the
press,
our
new
housing
guide,
that
is
on
our
Department's
webpage,
and
we
really
wanted
to
again
put
information
out
on
the
web
that
citizens
can
access
at
any
point
because
it
can
be
frustrating
when
you're
in
crisis.
You
have
to
wait
to
talk
to
somebody
to
be
given
a
resource
that
we
really
could
have
had
accessible
some
other
way.
So
our
hope
is
that
those
resources
that
we
have
gathered
over
time
that
we
frequently
provide
to
customers.
E
E
We
also
partner
with
agencies
like
housing,
Families,
First
and
acts,
and
so
this
year
the
housing
Families
First,
bringing
families
home
program
they
serve.
20
Chesterfield
families
and
of
those
2018
have
been
housed
and
two
of
those
families
are
still
in
that
housing
process.
But
what
they're
finding
is
the
families
that
they're
serving
have
much
higher
rent
and
utility
arrears,
sometimes
up
to
12
months
of
arrearages?
E
We
do
have
a
higher
limit
that
we're
able
to
assist
with
so
we
may
be
able
to
assist
up
to
two
thousand
dollars
with
assistance.
Which
is
far
greater
than
the
350
dollars
that
we're
typically
able
to
provide
for
rental
assistance,
and
so
we're
really
looking
at
ways
that
we
can
collaborate
with
our
non-profit
partners.
E
We've
also
really
worked
with
other
County
departments
like
our
community
police
officers,
Community
enhancement,
Chesterfield
mental
health
and
our
non-profit
Partners,
like
Homeward
and
the
Daily
Planet.
Whenever
situations
arise,
for
instance,
citizen
concerns
related
to
panhandling
or
encampments
in
the
county,
we've
all
come
to
the
table.
E
So
we
were
able
to
put
him
in
a
hotel
that
night,
but
the
very
next
day
he
was
re-hospitalized,
because
we
were
already
involved.
Our
Adult
Services
worker
was
able
to
collaborate
with
the
hospital
social
worker
to
complete
the
necessary
assessments,
and
we
were
also
able
to
collaborate
in-house
with
our
benefits.
Division
to
you
know
ensure
that
his
snap
and
his
Medicaid
and
long-term
care
benefits
were
in
place
and
John
was
able
to
transition
from
the
hospital
into
a
long-term
care
facility.
D
E
B
Danika
shared
some
information
about
just
the
ways
that
we
have
responded
to
the
shifting
needs
of
Housing
and
security.
We
do
want
to
highlight
our
housing
Choice,
voucher
program
that
we
administer
on
behalf
of
Virginia
Housing,
and
the
housing
Choice
voucher
program
is
a
federal
program
that
assists
2.3
million
Americans.
Our
program
has
undergone
significant
changes.
B
During
this
past
fiscal
year
we
experienced
almost
90
percent
turnover
due
to
it's
a
small
team
that
we
administer
the
supervisor
retired
two
of
the
four
employees
were
promoted,
one
person
was
left,
another
person
separated,
and
so
we
were
under
significant
Staffing
challenges,
program
challenges,
as
well
as
the
impact
similar
to
Medicaid,
with
a
backlog
of
renewals.
Despite
those
obstacles
and
barriers.
B
This
program
recently
received
the
highest
performance
rating
of
a
high
performer
from
a
recent
audit
from
the
Virginia
housing
program,
and
so
we
commend
our
team
that,
despite
those
challenges
that
they
were
able
to
rebound
from
those
a
key
to
our
success,
was
Tanya
Jeffries,
who
leads
our
housing
program?
Thomas
Jeffrey
is
here.
B
She
came
in
right
when
we
were
approaching
an
audit,
but
her
Knowledge
and
Skills
and
Leadership
were
allowed
us
to
be
able
to
effectively
identify
what
we
needed
to
do
and
to
exceed
expectations
on
the
audit
also
like
to
commend
Eugene
Walton
who's.
Our
assistant
director,
who
stepped
in
learned
the
program
and
he's
in
the
corner,
he's.
B
I
do
want
to,
for
the
second
time
I
do
want
to
highlight
just
a
critical
decision
and
partnership
and
collaboration
that
Gene
LED
with
the
community
enhancement
team
with
Rich
Billingsley.
We
were
faced
with
over
300
inspections
that
needed
to
be
completed
to
get
us
up
to
speed
that
had
accumulated
during
the
pandemic,
and
we
partnered
with
our
rich
and
the
community
enhancement
team
to
complete
inspections
and
I
am
excited
to
report
that,
as
of
May
I,
think
it
was
21st.
B
We
eliminated
the
backlog
of
renewal
of
inspections,
and
that
was
because
of
just
very
strategic
efforts
on
their
part
to
really
get
us
through.
That.
Other
thing
we
wanted
to
highlight
was
that
we
opened
up
the
waiting
list
for
the
first
time.
In
decades
we
were
able
to
clear
our
waiting
list
gave
vouchers
to
18
individuals
off
our
waiting
list.
B
We
were
also
able
to
give
Mental
Health
13
vouchers
for
individuals
with
intellectual
disabilities,
and
so
a
lot
of
activity
has
been
occurring
in
our
housing
Choice
voucher
program
that
usually
you
guys,
are
telling
citizens
the
waiting
list
is
closed.
We
now
have
a
waiting
list
of
about
100
people
and
Ms
Jeffries
has
some
connections
with
Virginia
Housing
that
she's
really
committed
to
moving
folks
off
of
the
waiting
list.
When
we
went
back
and
looked
at
our
waiting
list,
we
had
people
there
from
1997..
B
You
hear
that
Dr
Casey,
and
so
just
in
closing
I
wanted
to
just
highlight
our
priorities.
One
is
to
eliminate
the
p
the
backlog
of
Medicaid
cases,
that
is
our
priority
for
fy24
I
would
like
to
remind
you
that
there
was
a
time
that
we
eliminated
a
Medicaid
backlog
from
when
there
was
a
recession.
We
became
the
first
level
three
Department
to
eliminate
the
backlog
and
I
know
that
we're
going
to
do
that
again.
This
year,
we've
I've
been
meeting
about
it.
We're
going
to
meet
that
challenge.
B
The
other
thing
that
we're
focusing
on
is
maximizing
technology.
We
have
embarked
on
updating
our
strategic
plan
and
partnership
for
the
first
time
with
the
learning
and
performance
center
and
County
IST
are
at
the
table
to
ensure
that
technology
advancements
is
maximized
in
every
aspect
of
our
strategic
plan,
and
so
we
have
just
embarked
on
that
work
together
and
have
had
initial
sessions.
The
other
is
to
address
build
on
what
we've
talked
about,
which
is
the
creation
of
the
resource
card.
The
community
Staffing
model
that
we've
created
the
website.
B
We
have
a
team
already
positioned
to
be
able
to
build
on
the
work
that
we
have
already
started,
and
so
in
closing,
on
behalf
of
the
Social
Services
Board,
the
staff
present
in
the
room
I
would
just
like
for
them
to
stand
because
I
really
got
butterflies,
then,
because
I
always
wanted
to
make
sure
they
do
agree
that
I
do
a
good
job
of
presenting
on
their
behalf.
But
I
have
a
team
of
folks
here
who
came
to
support
us,
and
so,
if
you
could
just
stay
in.
B
Latoya
Cathcart,
who
is
our
new
benefit
programs
manager,
Eileen
Fields,
who
really
makes
things
happen
in
our
executive
team,
Cam
Riley
Joan,
our
assistant
director
for
admin
and
finance
Stephen
Hawley,
it
looks
like
we've
got
an
adopted
member
she's
like
turned
her
head
yeah.
Do
you
want
to
be
a
person
Shannon,
Brown
who's,
our
new
program
manager
for
permanency,
Kelly
Mahoney,
our
CPS
program
manager
and
Eugene
Walton?
Our
benefit
programs
assistant
director,
so
awesome
everything.
B
And
we've
got
folks
back
at
the
agency,
but
I'm
really
on
behalf
of
our
staff
and
our
board.
Just
really
want
to
thank
the
Board
of
Supervisors
I
have
to
share
that.
You
know
when
I'm
with
my
colleagues
around
the
state,
the
relationship,
the
support,
the
leadership,
the
direction
encouragement
that
this
board
gives
to
our
team
is
not
something
that
other
social
services
departments
experience
and
so
I
am
just
extremely
grateful
for
you
and
all
that
you
do
for
the
county.
Thank
you
and
I'm
over
well.
F
G
I'm
always
taking
notes,
as
you
know,
but
I
just
I
want
to
say
great
great
work,
I
mean
obviously
with
the
economy
doing
what
it's
doing
right
now.
People
are
experiencing
lots
of
difficulty,
buying
groceries
paying
for
gas,
you
name
it
it's
going
up,
there's
no
price
of
anything,
that's
coming
down,
and
so
we
opted,
you
know,
as
a
country
and
the
federal
government
to
spend
lots
of
money
during
covet
and
so
I
think
we're
all
paying
that
Collective
price
now.
G
G
When
you
look
at
public
transportation,
we've
made
progress
there
when
you
look
at
job
training
and
you
all
one
of
the
things
I
love
about
your
department
is
you're.
Looking
at
it,
360
Degrees
to
try
to
build
that
resilience
not
just
for
today
and
and
serve
that
need
right
now,
but
looking
two
three
four
five
steps
down
the
road
to
make
sure
that
the
support
is
all
the
way
through
and
I.
G
F
D
It's
very
easy
to
say:
I'm
done
I'm
going
home
I've
had
enough.
You
know
saturation
Point
unfinished,
but
instead
saying
you
know
what
that
well
is
still
there
and
we
can
show
up
and
we
can
do
it
so
I'm
appreciating
you
taking
the
steps
for
all
of
you
to
say,
hey
we're
going
to
make
this
first
impression
over
and
over
again
and
we're
here
we're
going
to
help
and
a
lot
of
that
is
taking
care
of
ourselves
and
so
I'm.
D
C
Well,
first
off
I
felt
like
I,
was
at
a
board
meeting
because
we
went
through
our
people,
our
customers,
our
business
and
our
community,
which
we
do
in
every
board
meeting.
We
talked
about
Staffing,
which
we
do
in
every
board
meeting.
We
actually
go
over
every
single
separation
and
why
they
separated
and
I
noticed
for
a
while.
C
We
had
a
trend
that
we
were
having
a
lot
of
five-year,
employee
separation
and
I'm,
very
thankful
to
say
that
we've
seen
that
trend
of
five-year,
employee
separation,
significantly
reduced
and
most
of
our
separation
are
people
that
are
within
their
first
year
to
two
which
they
may
have
gone
into
the
right
profession.
They
may
not
have
they.
They
may
just
not
be
the
right
fit
for
that
seat,
but
maybe
another
seat.
But
we
haven't
seen
the
law.
C
The
one
we've
seen
the
loss
now
to
the
years
of
service,
it's
because
of
retirement
more
so
than
it
is
for
the
person
leaving
with
a
lot
of
years
of
experience
outside
of
retirement
and
I.
Think
it's
a
testimony
to
the
board
and
to
Kiva
and
your
everybody
involved
in
in
the
leadership
team
that
we
do
review,
why
they're
separating
and
then
we
take
actions
to
try
to
limit
those
separations
in
the
future,
and
that
doesn't
happen
in
every
organization
into
Mr.
C
C
But
what
you
didn't
say
is
that
Virginia
is
emulating
what
Chesterfield
does
very
often
because
of
you
and
your
leadership
team
that
do
such
a
great
job
of
coming
up
with
outside
of
the
box,
ways
to
tackle
the
issues
that
you're
faced
with,
and
then
this
with
the
state
not
wanting
to
help
and
not
wanting
that
to
happen
and
then
figuring
out.
Oh
my
gosh,
this
is
working.
C
H
H
He
I
know
him
personally,
because
I've
worked
with
him,
but
he
also
felt
the
need
to
email
me
and
thank
me
for
your
department
and
for
Miss
giver's
efforts
in
helping
him
with
his
spouse,
and
so
I
just
want
to
give
you
a
shout
out
for
that
and
thank
you
for
all
the
things
you've
done
for
me
as
well
in
the
efforts
I've
had,
but
we
appreciate
all
you
do
and
the
difference
you
make.
It
makes
a
tremendous
difference
and
two
things
I
want
to
briefly
highlight
is
I've
talked
to
grandparents
about
child
care.
H
In
the
area
that's
the
area,
hopefully
we
can
work
with
the
community
to
do
well
for
the
citizens
and
always
housing,
insecurities
I,
applaud
that
and
anything
we
can
do,
and
hopefully
I'm
thinking
about
development
community.
That
can
be
a
partner
with
us
to
help
meet
the
needs
that
you
seek
to
meet.
H
So
it's
not
simply
a
business
proposition,
but
it's
a
service
proposition,
so
I
applaud
you
and
we
appreciate
all
the
good
great
work
you
do
and
we're
always
here
to
support
you
and
to
help
you,
as
you
continue
to
expand
your
initiatives
and
your
reach
to
serve
and
meet
the
needs
of
people
in
every
in
the
everyday
effort
here
in
Chesterfield,
County
I,
think
I
know.
Others
will
take
note
of
that,
as
my
colleague
stated,
not
only
Statewide
but
even
nationally.
So
thank
you.
Thank
you.
You
all.
F
F
You
know,
from
my
background,
I
know
that
these
things
are
cumulative
on
how
they
actually
affect
an
individual
who's,
actually
helping
somebody
each
day
you
get
another
case
and
each
day
it's
you
know
a
tear-jerker
like
we
had
at
the
beginning
of
the
meeting
right
and
what
I
worry
about
quite
frankly
is
and
I
do
this.
Maybe
too
much
is
our
employees
and
so
I'm,
not
sure.
If
you
have
the
program,
but
I
know
we
started
a
program
in
the
police
department.
Yes
called
peer
support.
F
We
know
that
it's
not
just
always
about
pay
right,
and
we
know
that
you
have
a
great
work
environment
and
they
have
great
leadership
and
you're
all
doing
a
lot
of
great
stuff,
but
that
doesn't
change
how
sad
some
things
can
be
and
how
they
could
affect.
People
who
work
and
so
I
would
hope
if
you
ever
need
any
support
from
us
in
in
a
way
of
creating
some
type
of
peer
program
for
your
people
to
have.
F
You
would
come
forward
with
that
request
and
let
us
see
if
we
can
help
you
in
that
manner,
because
lives
can
be
very
stressful
and
it
can
be
very
depressing
sometimes
and
we
want
to
make
sure
sometimes
the
people
who
are
supposed
to
take
other
care
of
other
people.
We
forget
to
take
care
of
ourselves
and
we
need
to
make
sure
we
do
that.
So,
if
you
need
any
help
with
that,
let
us
know.