►
Description
Executive Director of Social Services Kiva Rogers presented information describing performance achievements, community partnerships and collaborations, and FY22 accomplishments to the Board of Supervisors on August 24, 2022.
C
Mr
chairman,
members
of
the
board,
dr
casey
good
afternoon,
my
name
is
jay
payne
and
I
currently
serve
as
chair
of
the
chesterfield
colonial
heights
social
services
board.
I
am
happy
to
come
before
you
this
afternoon
and
on
behalf
of
our
board,
we
would
like
to
thank
you,
the
board
of
supervisors,
for
your
support
to
kiva
and
the
department
of
social
services
over
the
past
year.
C
As
you
know,
our
board
provides
administrative
and
policy
oversight
for
a
department
that
works
with
individuals,
families
and
our
community
to
encourage
self-sufficient
self-sufficiency,
preserve
and
restore
families
and
protect
the
well-being
of
children,
senior
citizens
and
people
with
disabilities,
and
those
of
us
on
the
social
services
board
believe
this
to
be
incredibly
important
work
on
behalf
of
our
community
on
our
board.
We
have
mr
engel
representing
the
board
of
supervisors.
We
thank
you
for
your
service,
sir
also
representing
chesterfield.
C
C
The
board
would
also
like
to
express
appreciation
to
dr
james
worsley,
representing
county
administration,
dr
worsley.
We
thank
you
also
for
your
guidance
and
support
as
well.
Today,
our
board
would
like
to
brief
you
on
the
successes
and
challenges
of
the
past
year,
as
well
as
opportunities
that
lie
ahead.
We've
asked
keva
rogers
our
director
to
come
and
present
this
report
to
you.
Keeve
has
been
the
director
of
social
services
since
2016
and
over
the
past
six
years
has
led
this
department
with
excellence.
C
So
I
will
close
by
saying
that
social
services
work
is
hard
work.
It's
demanding
it's
stressful
and
oftentimes.
It's
heartbreaking
work
but,
as
I
said,
it
is
important
work
being
done
on
behalf
of
those
in
need
in
both
chesterfield
and
in
colonial
heights,
and
our
board
is
privileged
to
be
a
small
part
of
it.
So
thank
you
for
your
time
and
I
will
invite
kiva
to
come
up
and
make
her
presentation.
Thank
you.
Thank
you,
sir.
D
D
I
look
forward
every
year
to
presenting,
on
behalf
of
the
social
services
board,
the
accomplishments
of
our
department
and
our
path
forward
in
the
coming
year.
This
presentation
will
highlight
okay,
great
thanks
this
presentation.
This
year's
presentation
will
highlight
our
work
in
the
context
of
four
strategic
areas
of
focus.
In
2017,
we
identified
four
pillars
that
have
served
as
building
blocks
for
organizational
change
over
the
last
five
years.
Strategic
efforts
in
this.
D
D
D
D
The
survey
has
helped
to
guide
intentional
efforts
to
promote
career
development
plans,
strengthen
supervision,
skills
of
our
leadership
team
and
infuse
deliberate
ways
to
reinforce
the
connection
between
every
position
and
how
they
impact
our
vision,
our
mission
and
our
organization's.
Why
and
their
personal
and
individual?
Why
which
led
them
to
the
work
that
they
had
come
to
love
prior
to
the
pandemic,
when
workloads
at
sometimes
felt
unachievable?
D
What
I've
described
our
efforts
that
we
have
taken
to
address
organizational
change,
but
what
we
also
knew
from
overcoming
the
turnover
in
the
past
was
that
it
was
a
combination
of
addressing
organizational
things
as
well
as
looking
at
compensation,
and
I
have
to
pause
for
a
minute
on
behalf
of
our
staff,
to
truly
thank
the
board
of
supervisors
for
the
role
that
you
played
in
the
pace
study
for
our
staff.
I
chose
one
quote
out
of
numerous
notes
and
testimonies
that
I
received
from
our
staff
just
expressing
gratitude
for
what
you
did
and
addressing
compensation.
D
While
calls
continue
to
be
the
number
one
way
that
customers
are
accessing
our
services,
the
dss
docs
email,
something
we
created
during
the
pandemic
to
help
customers
to
access
our
services
more
seamlessly
is
on
course
to
outpace
phone
calls.
We
received
72
000
emails
in
fy
22,
with
customers,
providing
us
needed
documentation
to
process
their
benefits
or
to
verify
the
application
information.
You.
B
D
Where
we
have
seen
the
most
significant
increase
is
in
customers
who
are
reaching
out
to
us
through
our
crisis
assistance.
These
requests
for
assistance
are
typically
individuals
seeking
assistance
for
basic
needs,
such
as
food
utilities,
medication
and
shelter.
In
fy
22,
we
opened
up
over
255
more
cases
than
we
did
in
fy
21..
D
We
also
made
significant
changes
to
our
service
delivery
so
that
we
can
respond
to
the
increase
in
volume
of
calls
that
we
received
over
almost
a
thousand
more
calls
we
received
last
year
than
this
year
with
many
of
the
safety
net
programs
ending
that
were
put
in
place
during
the
pandemic.
Housing
instability
has
identif
has
emerged
as
the
leading
request
for
assistance,
rising
evictions
and
increases
in
rent
and
low
inventory
have
made
it
extremely
challenging
to
find
housing
for
a
person
once
they
become
homeless.
D
We
are
also
working
on
a
regional
team,
who's
partnering
to
look
at
homelessness
and
how
we
can
address
this
issue
on
a
regional
level,
we're
maximizing
each
jurisdictions,
funding
that
was
received
through
the
american
rescue
funding
and
so
we're
in
the
early
stages
of
that.
Looking
at
a
consultant
to
help
us
to
chart
that
path
forward,
dr
worsley
continues
to
serve
on
the
homework
board
and
I
am
on
the
board
of
the
greater
richmond
continuum
of
care.
D
Our
mission
begins
with
the
words
in
collaboration.
It
is
truly
through
collaboration
with
other
county
departments,
community
partners
and
businesses
that
we
are
able
to
transform
the
lives
of
those
we
serve.
One
example
of
the
power
of
collaboration
can
be
seen
in
the
impact
of
a
pilot
project
to
find
stable
housing
for
children
and
families
served
through
chesterfield
county
public
schools,
as
I
shared
housing
has
historically
been
one
of
the
most
difficult
challenges
to
overcome.
D
Once
someone
becomes
homeless,
these
individuals
often
present
with
multiple
barriers
to
obtaining
home
housing
such
as
outstanding
balances
from
prior
evictions
or
utility
bills
to
low
credit
or
criminal
histories,
which
makes
it
a
significant
undertaking
to
overcome
the
barriers
to
achieve
stable
housing.
Well,
that's
exactly
what
bringing
families
home
a
program
through
housing
families
first
accomplished
through
a
pilot
program
that
we
administered
starting
in
last
year,
but
they
made
through
funding
made
possible
through
community
enhancement,
who
creatively
and
flexibly
use
covet
response
money,
bringing
families
home
partnered
with
social
services.
D
Children
served
through
the
mckinney-vento
program
through
chesterfield,
county
public
schools,
communities
and
school,
and
the
housing
resource
line
to
end
homelessness
for
our
families.
So
far,
we've
referred
54
chesterfield
families
to
this
program.
27
have
been
housed
or
awaiting
a
move-in
date.
D
E
Thank
you
for
mentioning
that,
because
that
should
be
noted.
You
know
housing
is
a
significant
issue,
especially
in
light
of
what
we're
seeing
with
the
rent
eviction
issues
in
the
region.
Chesterfield
richmond,
so
you'll
be
applauded
for
that
effort,
and
the
work
you're
doing
in
that
area
is
certainly
significant
and
we
look
forward
to
discussing
even
more
opportunities
in
the
coming
days
so,
but
I
just
want
to
highlight.
C
D
We
continue
to
network
and
engage
with
workforce
development
community
with
the
workforce
development
community
through
various
groups
such
as
the
newly
created
chesterfield
workforce
development
committee,
that
you
heard
about
a
couple
months
ago,
we're
partners
with
that
collaborative
effort.
Also
in
july
I
was
appointed
to
the
capital
region
workforce
development
board,
which
will
further
increase
our
network
and
connections
to
workforce
partners.
D
You
may
have
picked
up
on
a
theme
of
how
we've
been
able
to
change
our
processes,
resources
and
positioning
to
move
from
a
transactional
approach
to
a
transformational
approach
over
the
last
few
years,
instead
of
focusing
solely
on
administering
the
benefits
and
services
that
we
are
required
to
provide.
We
do
that
and
we
do
it
well.
D
I
just
want
to
highlight
a
few
initiatives
that
we
did
this
year
alone
related
to
workforce
development.
This
has
nothing
to
do
with
the
number
of
cases
and
widgets
that
we
have
to
count
for
the
programs
that
we
administer.
These
are
all
innovative,
visionary
approaches
to
again
be
transformative
and
the
people
who
show
up
at
our
door
seeking
our
assistance.
D
The
first
is
a
data
sharing
agreement
that
we
engaged
in
with
virginia
employment.
Commission.
It
is
the
first
of
its
kind.
We
are
working
with
virginia
employment
commission
to
even
create
the
reporting
that
allows
us
to
get
it
because
being
leaders.
Sometimes
those
are
the
things
that
you
have
to
overcome,
but
we're
willing
to
do
it
because
the
end
product
allows
us
to
be
able
to
access
services
to
essentially
get
ahead
of
the
workforce
pipeline.
D
For
folks
who
are
already
receiving
unemployment
services,
we're
able
to
be
a
direct
we're
able
to
have
a
direct
connection
with
them
to
help
give
a
warm
handoff
to
virginia
career
works
to
let
them
know
about
the
resources
that
we
have
developed
within
our
department
and
our
network.
We
have
created
a
position
who
so
focuses
on
community
engagement
with
employers
so
that
we
can
work
with
folks
to
find
employers
who
can
work
with
our
our
customers.
D
We
have
probably
communicated
and
networked
to
dr
casey's
delight,
I'm
sure,
with
economic
development
more
this
year
than
in
my
entire
history,
with
the
department
we're
just
21
years.
So
we
are
meeting
regularly
through
that
workforce
development
committee.
That
you
heard
about
with
economic
development
who's
at
the
table,
giving
us
job
leads
they're,
finding
the
employers
and
we're
finding
the
people,
and
so
it's
been
a
great
partnership
and
collaboration
across
divisions
within
the
county.
D
Another
example
is
a
snapping
t,
education
and
training
program
where
we
have
become
a
snap
ent
program
as
of
february
22nd.
This
allows
us
to
get
additional
resources
from
virginia
department
of
social
services
to
help
people
receiving
snap
benefits
a
program
that
doesn't
traditionally
have
work
requirements.
D
The
last
program
that
I'll
highlight
is
the
full
employment
program.
We
have
identified
six
employers
who
have
completed
agreements.
This
program
provides
employers
who
work
with
us
to
place
our
view,
participants
the
virginia
initiative
for
employment
and
work
in
their
job.
We
will
be
able
to
provide
them
a
small
stipend
to
help
support
their
salary,
so
we're
trying
to
create
a
win-win
situation
to
again
do
matches
and
warm
handoffs
for
our
folks
who
we're
working
with
to
try
to
find
employment.
E
Excuse
me:
that's
a
great
program.
You
just
mentioned
there
with
businesses
and
agreements.
I
applaud
that
and
I
think
that's
a
wonderful
thing.
We
can
even
expand
and
work
toward
helping
citizens
in
different
areas
of
need,
especially
with
work,
because
it
can
be
challenging
for
some
of
our
citizens
as.
D
E
Well
know
so
I
applaud
that
effort
and
the
in
ways
we
can
enhance
that
and
even
how
we
can
enhance
it
through
the
workforce
consortium
board
that
dr
worsley
and
I
sit
on
because
there
are
resources
there
that
can
be
used
to
to
assist
workers
getting
back
in
their
dislocated
workers
and
other
workers
who,
for
example,
are
unemployed
for
a
whole
host
of
reasons.
So
I
applaud
that
effort
and
expansion
thereof.
D
That's
targeted
at
informing
people
of
the
resources
that
are
available,
how
you
can
find
quality
child
care
we're
also
looking
at
how
can
we
support
child
care
providers
who
classes
have
been
reduced
because
of
workforce
challenges
that
many
people
are
experiencing
and
so
we're
trying
to
get
child
care
providers
who've
been
extremely
responsive
to
become
full
employment
providers
and
take
one
of
our
view:
participants
to
be
a
child
care
provider,
and
so
that's
where
our
targeted
efforts
are
we're.
Also
working
with
economic
development.
D
Economic
development
is
doing
a
information
session
for
child
care
providers
to
let
them
know
about
financial
resources
that
are
available
for
them
to
be
able
to
stay,
sustain
the
efforts
that
they're
making
to
continue
to
take
care
of
our
communities.
Children
while
their
parents
are
working,
and
so
that's
another
area
or
innovative
approach
that
we
have
implemented
this
year
again
just
trying
to
be
strategic
and
address
the
the
barriers
that
we
see
people
experiencing
so
moving
beyond.
E
Along
that
line,
are
we
working
regionally
with
richmond,
maybe
henrico
colonial
heights
along
that
line
as
well,
because
they
seem
to
force
that
as
a
major
concern
or
need
when
we
have
our
regional
dentals
of
the
of
the
leaders
of
all
the
municipalities
in
the
area,
the
chairs
and
vice
chairs?
That
seems
to
rise
to
the
level
of
an
agenda
item
that
we've
discussed
over
the
past
several
months.
D
We
have
not
done
that
regionally.
Initially,
we've
started
with
chesterfield
and
colonial
heights,
but
that
is
something
that,
at
the
end
of
this
palette
or
campaign,
looking
at
seeing,
how
are
there
any
tweaks
that
we
need
to
do?
That
is
definitely
something
we
can
look
at
further
because
you're
right,
it
is
a
broader
issue.
B
Kevin,
I
know
one
of
the
things
during
the
pandemic
when
we
first
got
all
inundated
with
closures
and
the
restaurants,
particularly
we
focused
on
an
item
that
was
an
interactive
map
and
I
know
we've
talked
about
it
a
couple
of
times,
but
that
was
that
chesterfield
eats
program
where
you
could
see
on
a
map
where
all
of
the
restaurants
in
the
county
were
that
were
open
and
what
maybe,
what
their
hours
were
and
so
on.
I
know
we
had
talked.
B
D
Yes,
we
are
not
at
that
point
yet.
Dr
casey
has
definitely
talked
with
us
about
you
know,
being
able
to
know
the
census
for
chesterfield,
where
there
are
open
availability
for
folks
which
classrooms
are
have
availability,
which
ones.
Maybe
we
need
to
target
with
some
initiatives
to
increase
capacity
because
we
see
the
need,
so
we
are
not
there
yet.
We
will
need
to
move
to
that
place
using
some
of
the
data
from
the
state's
database
to
tweak
it
to
figure
out
how
we
can
do
that.
So.
F
This
topic
also
is
near
and
dear
to
our
heart,
but
it's
collective,
because
you
know
the
businesses
need
people
to
know
how
they
can
get
to
work
and
not
be
distracted
by
a
child
care
issue
and
sometimes
having
the
child
care
provider
closer
to
where
you
work
or
as
you
traverse
to
your
commute,
makes
it
easier
than
some
other
point
that
you
have
to
drive
in
a
triangle
every
day.
So
that's
part
of
the
database
that
they're
working
but
they're
also
working
to
their
credit.
F
You
know
there
are
many
people,
you
might
have
three
households
within
a
neighborhood
in
close
proximity,
that
all
three
are
being
single
parent,
child
care
providers
and
they're,
trying
to
position
that,
maybe
if
one
of
the
three
learns
how
to
adapt
and
be
a
business
and
again
through
a
limited
amount
of
children,
the
regulatory
environment
is
very
easy
to
set
up
a
business
and
have
the
other
two
or
three
pay
that
person.
So
all
four
people
are
actually
in
the
business
of
making
money.
F
Some
may
be
going
to
work,
some
may
be
the
child
care
provider
themselves
or
just
whatever
could
be
sharing
programs
amongst
them.
So
all
of
that
is
is
on
the
table
and
all
of
them.
You
know
this
is
very
innovative
and
we're
trying
to
use
the
tech
tools
that
are
out
there
and
and
because
you
know,
kiva's
clients,
if
you
will
are
a
great
database
of
addresses
and
needs
we're
starting
there.
D
D
Is
it
changed
the
way
we
administer
benefits
by
making
a
lot
thing,
a
lot
of
things
easier
to
access,
streamlining
processes,
reducing
processes
so
that
folks
could
get
access
to
the
needed
benefits
when
the
public
health
emergency
ends,
there
will
be
a
significant
impact
on
the
department
as
we
look
to
unwind
we're,
calling
it
the
unwinding
program
at
a
state
level.
Most
benefit
programs
will
be
impacted.
D
We
have
approached
this
similar
to
how
we
approach
medicaid
expansion
and
successively
implemented
medicaid
expansion,
where
our
enrollment
exceeded
the
projections,
and
so
we
have
mobilized
a
team
that
is
looking
at
all
of
these
different
areas.
How
we're
going
to
engage
and
educate
the
community
on
what's
what's
happening?
What's
changing
deal
with
the
customer
service
increase
that
we'll
experience
so
people
just
having
questions
again,
pushing
information
out
to
the
community
to
help
them
understand.
D
Looking
at
things
from
a
workload
management
perspective
we
have
for
the
first
time.
I
definitely
know
since
the
pandemic
we're
at
about
four
vacancies
with
our
benefit
program
specialists
we
have,
mr
ingo.
He
definitely
knows
that
we
have
definitely
run
a
lot
higher
than
that.
I'm
very
proud
of
our
folks
for
onboarding
and
addressing
some
separations
from
fy22,
but
we're
staffing
up
to
make
sure
that
we
have
the
staff
available
to
respond
to
the
workload
impact,
also
looking
at
some
of
our
vulnerable
customers.
D
So
like
folks
who
receive
long-term
care
medicaid
if
there's
a
disruption
in
their
long-term
care
benefits,
it
is
a
domino
effect
where
they
lose
day
treatment
programs.
They
lose
people
who
are
coming
into
their
home,
which
could
be
the
only
resources
that
allow
them
to
age
in
place
at
home
and
so
we're
taking
particular
consideration
with
those
cases
to
really
micromanage
them
so
that
our
customers
do
not
experience
interruption.
D
One
of
the
things
that
changed
is.
You
did
not
have
to
do
interviews
for
snap,
so
we
have
staff
who
have
never
had
to
do
an
interview
with
a
client,
and
so
those
are
some
of
the
things
that
we're
working
on
and
trying
to
proactively
respond
and
we're
anticipating
the
same
positive
impact
that
we
experienced
with
medicaid
expansion.
D
Unless
someone
passes
away,
they
requested
their
case
be
closed
or
they
move
out
of
the
area
and
so
right
now,
like
many
all
localities
around
the
state,
we
have
about
20
000,
medicaid
renewals
that
are
just
sitting
there,
that
we
cannot
touch
once
the
public
health
emergency
ends.
Then
we're
going
to
have
to
address
those
medicaid
cases,
and
so
our
applications
really
are
going
down
with
medicaid,
but
you
will
see
the
increase
in
recipients
and
it's
because
we
haven't
been
able
to
touch
them
in
two
and
a
half
years.
B
Ms
rogers,
that's
what
that
kind
of
goes
along
with
something
that
mr
holland,
I
were
looking
at
last
week
in
audit
and
finance,
and
that
is
you
know,
because
we
pay
attention
to
a
lot
of
the
different
statistics
in
the
local
economy.
One
of
the
things
is:
is
our
poverty
rate
in
chesterfield
continues
to
decline
year
over
year,
and
so
that
that
would
really
track
with
some
of
what
you're
saying
that?
B
It's
something
that
not
a
lot
of
people
realize,
but
all
the
work
that's
gone
in
to
expanding
the
pie
of
opportunity
for
people
over
the
last
five
to
six
years.
Seven
years
is
really
paying
off
and
we
can
see
that
in
some
of
these
numbers.
So
I
really
appreciate
I
appreciate
this
presentation.
Thank.
D
You
similar
to
a
snap
I
mentioned
what
you'll
see
with
snap
is
our
applications
are
going
up,
but
it's
different
for
medicaid,
where
our
recipients
are
going
down.
The
reason
for
that
is
even
with
the
public
health
emergency,
we've
still
had
to
do
renewals
in
interims
with
these
folks,
and
so
as
their
family
situation
changes.
D
They
report
that
to
us
and
we
have
to
either
close
their
case,
adjust
their
benefits,
and
so
we've
been
able
to
work
with
these
participants
on
an
ongoing
basis,
and
so,
where
you'll
see
that
our
numbers
are
going
down
almost
to
pre-pandemic
levels
in
terms
of
recipients,
although
our
applications
continue
to
be
high
and
go
up,
this
is
a
program
that
has
continued
to
have
emergency
allotments
that
have
continued
throughout
the
pandemic,
so
that
kind
of
explains
the
the
data.
With
the
discrepancy
that
you
may
see
in
some
of
our
data.
D
Looking
at
our
business,
we
continue
like
I
said
we
continue
to
to
do
well
with
many
of
our
targets
in
terms
of
quality,
10
of
applications
we're
at
a
99
timeliness.
The
goal
is
97.
child
care
application
timeliness.
That's
the
area
that
had
a
significant
increase
in
applications
and
recipients
99.7.
D
We
have
maintained
no
waiting
list
for
child
care
since
we
completely
eliminated
the
child,
child
care
waiting
list,
and
so
even
with
the
increases
they're
still
doing
it,
timely
they're
doing
it
with
quality
and
we're
able
to
immediately
get
kids
access
to
child
care
subsidy
if
they're
eligible
two
things
I
wanted
to
highlight
as
it
relates
to
child
welfare,
are
I'm
sorry
I
want
to
get
to
that
picture.
So
bad
is
that
we've
had
a
historic
reduction
in
children
aging
out
of
foster
care.
D
The
number
of
kids
who
are
aging
out
of
the
system,
also
child
reunification
with
parents,
outnumbered
adoptions
for
the
first
time
since
fy17,
and
that's
where
we
come
with
our
story
that
I
want
to
share
with
you
june
is
national
reunification
month
and
during
that
month,
with
the
help
of
workdays,
a
local
non-profit
whose
mission
is
to
ensure
every
child
in
foster
care
knows
that
they
are
worthy
on
special
days
in
their
lives.
We
were
able
to
celebrate
the
reunification
of
a
little
girl
with
her
father.
D
D
D
D
Kids
have
the
best
chance
of
not
entering
foster
care
of
not
experiencing
abuse
and
neglect
again
when
we
can
create
a
village
or
support
system
around
them,
and
that's
exactly
what
this
dad
and
this
little
girl
have,
because
the
foster
parents
are
there
as
well.
Even
though
the
child
is
no
longer
there,
the
young
lady
thrived
in
the
educational
program
she
was
attending
at
clover,
hill
church
and
the
church
granted
the
family
a
scholarship
for
the
to
remain
at
the
school
for
the
upcoming
year.
A
A
To
note,
though,
that
the
parents
that
we're
reunifying
the
children
with
are
going
through
services
and
programs
themselves
to
better
be
able
to
take
care
of
their
kids
so
that
we
don't
end
up
in
the
same
situation
we
started
in.
I
think
that
people
need
to
know
that
it's
not
just
oh
we're
giving
them
back
to
a
parent,
that's
failing
we're,
actually
giving
them
back
to
a
parent
that
is
doing
everything
they
can
to
be
a
good
parent
and
to
be
able
to
succeed
with
their
children.
Yes,.
D
Mr
ingle,
why
this
folks,
who
do
this
work
and
our
board,
who
listens
to
our
stories,
the
not
so
happy
ones
and
the
happy
ones,
know
that
for
any
parent
to
get
to
this
point,
they
have
had
to
overcome
tremendous
obstacles
whatever
led
to
the
child
coming
into
foster
care
and
whatever
experiences
they
may
have
had
as
children
themselves,
and
so
our
staff
do
that
they
connect
them
with
community
resources,
whether
it's
mental
health
who
works
with
both
our
kids
and
the
parents
churches.
You
just
heard
me
talk
about
clover
hill.
D
You
know
it
is
a
robust
treatment
plan
that,
before
a
judge,
will
sign
off
on
reunifying
this
parent
has
had
to
demonstrate
stability.
Typically,
it's
about
six
months
that
a
family
has
had
to
demonstrate
stability
with
us
still
being
there
with
a
watchful
eye
and
checking
on
making
sure
that
our
kiddo
is
safe.
D
What
keep
us
motivated
keep
us
committed
to
leaning
into
doing
the
work
of
social
services
and
beyond,
and
so,
as
we
look
forward
to
fy
23,
I
will
close
by
just
identifying
some
of
the
things
that
we're
focusing
on
again:
the
public
health
emergency
workforce
development,
we're
actually
partners
with
the
virginia
department
of
social
services
to
impact
system
change
at
a
state
level.
Looking
at
how
policy
is
administered,
in
particular,
the
shared
accountability
agreement
between
locals
and
state,
I'm
serving
on
that
committee
to
redefine
what
that
looks
like
karen
riley
jones
who's.
D
My
assistant
director
is
leading
efforts
to
look
at
how
the
state
administers
their
audits
and
compliance
measures
with
local
departments.
We
are
audited
significantly,
and
so
greater
coordination
and
collaboration
with
the
state
will
help
us
to
be
able
to
do
that
well
without
creating
additional
stress
for
our
staff
and
so
we're
leading
the
way
with
those
initiatives.
At
the
state,
we're
also
working
with
the
learning
and
performance
center,
we're
embarking
on
this
to
reimagine
how
we
are
delivering
adult
services
within
our
department.
D
I
haven't
said
a
lot
about
that
in
this
presentation,
but
you
can
rest
assure
that
next
year
we
will
be
talking
about
some
very
creative
and
innovative
things
that
we're
doing
to
address
the
needs
of
our
senior
population,
for
us,
that's
growing
and
have
changed
and
evolved,
and
so
I'll
say
to
my
colleagues
in
other
departments
who
touch
seniors.
They
can
envision
an
appointment
on
their
calendar
soon
to
bring
us
all
to
the
table
to
see
what
every
department
is
doing
as
it
relates
to
seniors.
So
we
can
come
up
with
a
plan
collaboratively
together.
D
We're
also
invested
a
lot
in
our
agency
leadership
development.
We
have
created
many
things
to
just
support
and
develop
our
leadership
team
so
that
we
can
lead
our
staff
to.
I
call
it
mountain
movers
so
that
we
can
remove
mountains
that
are
impacting
our
staff
from
doing
a
great
work
that
they
continue
to
do,
and
I
look
forward
to
celebrating
with
you
we're
calling
a
graduation
of
our
benefit
program
specialists.
D
We
created
a
career
development
plan
cohort
again
to
try
to
improve
job
fulfillment
with
our
staff,
and
so
we've
got
a
group
of
folks
who
are
going
through
it
together
and
we
will
celebrate
a
graduation
with
them
before
I
close.
If
there
are
any
social
services
staff
who
are
present
in
the
audience,
can
you
please
stand.
D
E
Yeah,
I
just
want
to
compliment
you
on
the
outstanding
job.
You've
done,
and
certainly
I
see
even
our
mental
health
directors
in
the
audience
miss
freed
as
well.
I'm
not
acknowledging
for
the
outstanding
work
you've
done
over
the
last
several
years.
It's
been
quite
transformational
and
because
you
touch
people
with
their
needs
and
one
area
that
I
think,
if
you
can,
we
can
look
at
and
what
can
we
do?
E
Certainly
I
welcome
your
input
on
housing
insecurity,
specifically
with
those
who
may
be
losing
temp
housing
in
the
county
and
how
we
can
assist
those
and
and
meet
those
needs
and
make
the
connections
so
that
when
they
do
come
knocking
on
your
door,
we
have
a
playing
idea
in
terms
of
housing,
availability
in
the
county
and
other
areas
of
opportunities
that
we
can
provide.
So
I
just
want
to
take
this
opportunity
to
thank
you
and
applaud
you
for
your
outstanding
work
and
your
team
as
well,
who
are
here
with
you.
E
I
thank
you
because
sometimes
we
we
often
challenge
we
did
challenge
you
years
ago
and
I
thank
dr
worsel
as
well
for
challenging
you,
but
sometimes
we
we
fail
to
say
thank
you
enough,
and
so
we
want
to
take
this
opportunity
today
to
say
thank
you
and
we
applaud
you
and
your
work
really
matters
because
it
impacts
people's
lives
and
families
here
in
chesterfield
county.
So
thank
you
all,
mr
engel.
A
I
just
want
to
thank
you
again
for
your
leadership
for
the
department-
and
I
know
I've
said
it
in
the
past,
but
I'm
just
so
proud
of
how
the
department
here
works
to
change
people's
lives
to
when
people
hear
social
services.
Sometimes
they
think
people
that
are
permanently
gonna
need
aid
and
our
department
doesn't
look
at
it
as
people
that
permanently
need
aid.
It's
people
that
need
aid,
so
they
can
permanently
take
care
of
themselves
and
that's
the
way
the
departments
run.
D
D
B
B
You
know
we
we
take
about.
We
talk
about
social
services
as
as
a
name
and
there's
so
many
components
to
that.
But
just
what
you
said
there
you
go
social
preservation,
but
you
all
are
building
social
capital
and
that's
what
you've
really
engaged
with
here
with
this
360
degree
look
at
people's
lives
and
we
just
can't
thank
you
enough,
because
you're
making
an
impact
it
shows
in
the
numbers,
and
it
shows
in
pictures
like
the
one
you
show.
So
congratulations
to
each
of
you
and
thank
you.
Thank
you
for
your
work.
Thank
you.
Thank
you.