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A
So
welcome
to
your
first
session,
the
second
annual
blade
boot
camp
I
kind
of
want
to
I'm
Julie
Ryland
I
work
for
the
Department
of
permits,
licenses
inspections,
but
I'll
talk
about
my
position
a
little
bit
later,
but
I
want
to
get
to
know
you
guys.
So
you
know
there's
some
nonprofits
here
and
he
does
residence.
No.
B
A
So
this
session
you're
going
to
learn
about
city
departments
and
our
functionality
and
where
we
can
help
you,
you
know
a
lot
of
the
times
you
just
it's
a
confusing
process.
You
don't
know
where
to
go
so
we
have
Wendy
Urbanek
she's,
the
manager
of
311,
which
is
actually
in
the
innovation
and
performance
department
of
the
city
which
I
have
public
works
on
there,
which
is
wrong
and
we
have
cetera
Murphy
and
she
is
Department
of
Public
Safety
she's.
C
Well,
good
morning,
everyone
we
have
had
a
lot
of
exciting
developments
in
311
over
the
past
couple
years.
First
of
all,
we
used
to
only
be
open
from
eight
to
430.
Our
hours
are
now
extended
from
7am
to
7pm.
We
have
a
very
active
Twitter
account
if
any
of
you
tweet.
We
found
that
this
is
a
very
cost
effective
way
for
the
city
to
process
requests.
C
Our
twitter
handle
is
at
PGH
311,
and
it's
been
so
effective
that
our
software
vendor
actually
integrated
it
with
our
our
software
that
we
use
it's
called
a
CRM
customer
relationship
management
software
and
now
the
tweets
come
right
in
there.
We
can
look
at
them
see
if
it's
something
that
needs
to
be
processed
in
a
service
request
and,
if
so,
make
sure
you
have
that
tracking
number.
In
addition,
we
still
take
the
online
requests
and
we've
also
developed
a
mobile
app.
C
It's
called
my
Burke,
it's
free
of
charge,
it's
on
iOS
and
Android,
and
it
really
makes
reporting
issues
easy.
It's
got
a
nice
feature
where
you
can
take
pictures
and
attach
those
to
your
request.
It's
got
a
Geo
locator,
so
if
you're
reporting
from
where
you're
at
it
puts
that
in
automatically
for
you
and
the
best
thing
is,
you
can
create
an
account
now
if
you
want
to
stay,
engaged
and
it'll
list,
every
request
that
you've
submitted
with
us
and
it'll
tell
you
what's
open.
What's
closed,
you'll
be
able
to
view
the
status
easily.
C
We
love
working
with
community
groups
and
a
lot
of
our
community
groups
have
gone
so
far
as
to
develop
a
joint
email
address.
A
joint
account
and
they'll
have
several
members
active
members
in
the
group
who
get
those
credentials
and
then
the
group
can
monitor
their
requests
all
together.
So
that's
been
effective
for
us
as
well.
C
D
Good
morning,
again,
I'm
sure
Terry,
Murphy
and
I'm
from
the
Department
of
Public
Safety
I'm,
going
to
talk
to
you
just
for
a
quick
moment
about
nuisance
properties,
disruptive
properties
and
graffiti,
and
how
you
go
about
reporting
these
incidents.
So
disruptive
properties
is
actually
very
simple
when
you
hear
it
sounds
so
complicated,
but
it
is
very,
very
simple,
so
say:
I
live
next
door
to
you
and
I
always
see
people
in
and
out
of
your
house.
It's
always
loud
all
the
time.
D
There's
a
lot
of
traffic
in
and
out
and
it's
causing
disruptions
in
the
neighborhood
I
can
call
that
police
officer.
They
will
come
out
and
they
will
write
up
a
report
about
it.
They
will
check
a
box
that
says
this
is
being
reported
as
a
disruptive
property.
It
goes
into
a
system
which
comes
to
public
safety
and
we
send
you
out
a
notice.
Just
saying
you
got
your
first
sighting
of
being
a
disruptive
property.
If
you
get
three
of
those
in
a
calendar
year,
what
you
will
what
will
happen?
D
You
will
receive
a
fine,
a
citation
and
some
incidents.
You
will
also
be
arrested
if
the
problem
has
not
been
rectified,
so
there
are
a
long
list
of
things
that
count
as
disruptive.
A
few
of
them
are
selling
alcohol
to
minors,
which
is
kind
of
a
no-brainer
Wilder
exotic
animals
that
are
not
permitted
to
be
in
the
city.
I'll
actually
have
an
interesting
story.
There
was
one
neighborhood
within
the
city
and
the
residents
kept
calling
and
calling
about
this
man
in
all
of
his
snakes
and
I'm
their
large
snake,
small
snakes.
D
They
kept
singing,
seeing
him
bring
them
in
and
out
so
on
and
so
forth.
So
they
went
to
his
property
to
check
out
the
snakes
and
come
to
find
out.
There
was
nothing
in
the
city
code
that
stated
he
could
not
have
these
snakes,
so
the
different
things
that
qualify
a
property
to
be
disruptive
or
what
count
as
something
as
disruptive.
It
changes
all
the
time,
I'm
sure
at
some
point.
Those
snakes
will
probably
be
add
it
to
the
list.
So
to
get
an
update
of
what
counts
is
disruptive.
What
doesn't
count
as
disruptive?
D
D
A
lot
of
people
think
that
it's
extremely
complex,
so
that's
how
it
works
and
if
so,
for
you,
my
neighbor,
if
you
he's
really
not
my
neighbor
by
the
way,
but
if
your
site
at
one
time
and
you're
not
received
a
citation
in
at
12
months,
then
that
goes
away.
So
it's
not.
You
know
three
strikes
you're
out
for
the
course
of
your
life
as
a
city
resident.
It
just
goes,
it's
a
year-by-year
basis
and
a
lot
of
people
have
questions
about
graffiti
and
how
that
whole
process
works
in
them.
D
Wendy
had
went
earlier
and
she's
with
311
and
in
cases
of
graffiti
are
printed
or
reported.
Excuse
me
to
311,
and
then
there
is
a
graffiti
unit
within
the
bureau
of
police
and
then
they
go
out
and
they
take
a
look
at
the
graffiti.
If
it's
something
that's
like
profane
or
very
sexual
in
nature,
they'll
try
to
remove
it
in
immediately
most
times
it
does
take
a
pretty
long
time.
The
list
of
graffiti
that
needs
to
be
removed,
grows
longer
and
longer
every
day.
D
A
Wrong,
like
okay,
so
my
title
is
government
in
public
relations
liaison,
so
I
work
for
the
Department
of
permits
licenses
inspections.
My
position
was
created
last
year
and
it
was
after
you
know.
We
recognized
that
we
needed
more
involvement
in
the
community,
so
I
go
to
community
meetings.
I
go
to
meetings
with
council
I,
go
to
meetings
with
the
mayor
and
bring
back
all
of
those
ideas
and
make
sure
our
processes
in
pli
or
something
that
works
for
the
community.
A
So
that's
why
I'm
here,
but
in
the
past
three
years
you
know
we've
undergone
a
lot
of
changes
since
mayor
Peduto
has
come
in
and
it's
not
just
lip
service.
You
know
our
name
didn't
just
change.
We
actually
have
been
working
behind
the
scenes
a
lot.
We
had
23
databases
of
information,
it's
down
to
three,
so
that's
wonderful!
We
can
actually
everybody
has
access
to
them
in
our
department.
A
They
can
see
what's
going
on,
so
we
can
actually
work
for
you
guys
better
than
we
had
in
the
past,
so
actually
going
to
use
my
power
point
here.
But
so
we
we've
been
making
all
these
changes
under
three
categories,
which
is
accountability,
predictability
and
transparency.
So
first
I
just
want
to
tell
you
like.
So
what
do
we
do?
We
issue
all
building
permits.
We
issue
some
business
licenses,
so
general
business
licenses.
You
know
pawnbrokers
bed
and
breakfast
anything.
That's
in
the
city
code.
That's
a
business
and
knees
license
comes
to
us.
A
We
also
issue
all
notices
for
structural
deficiencies,
property
maintenance
and
zoning
violations.
So
there's
definitely
some
things
that
people
think
we
do
that
we
don't
so
I
just
wanted
to
highlight
those
as
well.
Anything
in
the
public
right-of-way,
including
sidewalk,
cafes,
encroachment,
parking,
streetlights
that
doesn't
come
to
us.
That
goes,
the
public
works.
We
don't
issue
notices
for
ice
or
snow
removal.
That's
public
works
as
well
obstructions
to
the
sidewalk,
wrote
it
infants
infestations.
That's
the
Health
Department
the
garbage
cans,
bringing
brought
out
too
early
or
left
out
too
late.
A
That's
environmental
services,
so
I've
been
working
for
the
city
for
five
years
and
I
still
don't
know
what
everybody
does.
So
we
don't
expect
you
guys
to
remember
that,
but
so,
oh,
so
this
is
a
house.
We
would
do
this.
The
public
right
away.
We
wouldn't
do
so
I
just
but
call
311
so
like
Wendy
had
said,
they've
also
undergone
a
lot
of
changes
in
the
past
couple
years
too,
so
their
staff
is
really
knowledgeable
about
where
complaints
are
sent.
So
311
doesn't
actually
correct
any
violations.
A
They
just
get
the
notices
out
to
the
departments
to
go
and
check
on
these
complaints.
So
definitely
just
always
call
311
so
back
to
our
three
principles.
What
we've
been
doing
so
before
it
might
have
been
really
hard
to
get
ahold
of
anybody,
and
also,
depending
that
day,
who
you
got
ahold
of,
might
give
you
a
different
answer.
So
we
have
an
email.
Now,
it's
pli
aptech
at
pittsburgh,
PA
gov!
You
can
email
that
any
questions
they'll,
send
it
the
right
person
as
well.
A
We've
also
started
to
use
electronic
calendars,
so
we
know
where
inspectors
are
and
we
can
get
more
inspections
out
of
them.
Like
I
said
we
have
better
recordkeeping.
So
what
does
that
mean
to
you
guys
that
we
can
actually
know
what's
going
on
and
again
have
that
same
answer?
No
matter
who
you
call
again,
my
position
was
created,
so
we
can
get
this
information
out
to
you
guys.
I
have
a
newsletter
if
you
want
to
join
it
afterwards.
Let
me
know
I
sent
out
monthly.
All
of
our
updates
everything
that's
going
on
so
also
predictability.
A
We've
went
through
all
of
our
processes.
We
have
standard
process
guides
standard
operating
procedures,
code
interpretations
which
I
have
a
link
there,
I'm
not
going
to
bring
up
for
times
sake,
but
they
are
on
our
website.
So
when
people
come
in
and
apply
for
permits
for
common,
you
know
like
townhouses,
or
that
kind
of
thing
you.
They
know
what
we're
expecting
know.
What
we're
looking
for.
A
Also,
we've
started
communicating
with
zoning,
which
they
start
our
permit
process,
so
we've
actually
started
talking
to
them,
and
so
you,
if
you
go,
ask
them
a
question
about
our
department.
It's
more
likely
you'll
get
the
right
answer
and
vice
versa.
So
it's
the
small
things
like
that
that
have
really
made
a
difference
in
our
operating
procedures
and
also
transparency,
so
part
of
getting
all
that
data
together,
making
our
databases
more
accurate.
We
can
give
that
information
to
you
guys,
so
we
can
put
stuff
online
and
we
started
doing
that
and
we've
also
started
I.
A
We
also
have
it
online
as
well
a
list
of
the
properties
so
once
the
property
is
condemned,
but
then
if
we
want
to
tear
the
property
down,
it
becomes
an
imminent
danger
that
one's
not
on
here,
but
it's
orange
and
it'll
go
from
pink
to
orange,
and
you
know
that
we
put
that
property
out
for
bid
to
be
demolished
and
then
once
it's
underbid,
we
have
a
contract,
you'll
see
the
red
City
demolition.
So
now
the
community
is
aware
of
what's
happening
with
that.
A
A
Nope,
but
so
we've
started
putting
all
of
our
violations
on
there
as
well.
So
if
you
have
a
little
more
sophisticated
data
analysis,
you
can
go
on
there
grab
all
of
our
data
and
start
to
learn
about
your
neighborhood
and,
what's
going
on
there,
there's
also
the
health
department
puts
stuff
up
there,
other
City
departments
and
whatnot.
So
it's
a
fun
day
to
look
through
that
stuff.
A
Org
yeah
and
also
something
we're
really
excited
about
its
launching
on
Monday.
It's
called
building
I,
so
we're
taking
all
of
our
permits,
licenses
code
enforcement
actions
and
some
planning
applications
and
making
them
available
online.
So
it's
all
the
link
is
on
that
resource
guide
as
well.
I
wanted
to
give
you
guys
a
sneak
preview
today,
but
it
doesn't
look
like
I'm
going
to
be
able
to,
but
it's
just
an
interactive
web
map.
A
You
don't
have
to
sign
in
it's
open
to
everybody
and
you
can
search
your
neighborhood,
your
district
you're,
a
specific
street,
a
specific
address
and
just
find
out
what's
going
on
in
your
neighborhood,
so
we're
really
excited
about
it.
You
don't
have
to
call
our
office
to
find
out
if
we
sent
a
notice
out-
and
it's
really
easy
to
understand
and
read
so
definitely
take
a
look
at
that
on
Monday.
B
A
At
some
point,
I
think
on
Friday.
Don't
take
our
word
for
that.
We're
going
to
have
a
link
on
the
myburgh
app
which
Wendy
had
spoke
about
and
actually
from
the
building
I
website.
You
can
link
directly
to
311.
So,
if
you're
looking
at
it,
you
don't
see
that
we've
sent
a
notice
to
anybody
that
you're
you
want.
That
has
a
violation.
You
can
just
click
on
there,
go
to
30
one's
website
and
submit
that
complaint
right
there.
So
we've
been
working
together
to
try
and
make
it
really
easy
for
everybody
to
have
that
information.
A
So
this
is
how
you
get
in
touch
with
me.
If
you
ever
receive
a
notice
in
the
mail
call
your
inspectors,
a
lot
of
people
forget
that
they're
there
to
help
you
they're
the
experts
they've
seen
your
property,
definitely
try
and
get
ahold
of
them
first
or
their
supervisor.
Those
are
always
on
notices.
You
can
call
me
that's
my
job
I'm
anything!
That's
an
issue
comes
to
me,
so
I'm
pretty
good
at
handling
those
also
through
on
one
building
I,
and
that's
not
so
questions.