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From YouTube: IT'S HOW YOU SAY IT
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A
A
Like
you
made,
it
was
made,
it
was
by
this
I
brought
it
with
me:
the
Styne
family,
you
know,
mark
van
company
and
and
and
I
know
you
guys
are
in
the
public
sector
I'm
in
the
private
sector,
and
so
I
just
want
to
propose.
If
you
all
will
bring
all
your
snacks
down
here,
you
know
we'll
pull
them
together
and
then
I'll
organize
it
to
where
we
can
sell
them
out
the
neighborhood
be
a
competitor.
It's
the
scorpion
in
me.
A
A
This
is
pretty
important,
I
think,
as
far
as
mastering
soft
skills,
because
if,
if
you
look
at
what
we've
heard
this
morning
and
yesterday
as
far
as
voice
is
going
away,
there's
not
going
to
be
any
any
type
of
it's
going
to
all
be
done
by
by
things
that
aren't
in
a
dialogue
fashion.
As
we
know
it
today,
I
think
there's
still
time
for
a
lot
of
dialogue
and
a
lot
of
coaching
and
learning
on
our
on
our
part
to
be
as
as
forward-thinking
as
possible
on
how
it's
not
just
what
you
say.
A
It's
how
you
say
it
so
I
hope
this
will
be
of
value
to
you
or
my
supposed
to
point.
Is
there
a
quick
background
on
us
2001
started,
but
it's
really
been
since
the
80s
we've
been
students
of
soft
skills,
students
of
trying
to
learn
as
much
as
we
can
about
different
terminology,
different
words,
the
of
our
voice,
how
we
can
be
coached
on
that?
How
we
can
coach
on
that.
So
I
think
that's
important,
because
it's
important
from
a
cultural
standpoint
from
a
branding
standpoint
and
from
a
way
that
we
can
create
our
relationships.
A
I
think
it's
a
think.
It's
it's
not
just
what
you
say:
it's
how
you
say
it
so
I
think
it's
important.
We
practice
what
we
preach.
We've
got
a
Center
in
New
York,
where
we
assumed
it
in
2013,
and
in
that
time
there
was
a
toxic
environment.
There
was
a
the
wait
times.
The
average
speed
of
answer
was
a
thousand
seconds
a
thousand
seconds
and
then-
and
there
were
no
accommodations,
there
was
nothing
that
that
was
going
on.
A
So
we
got
in
there
we
changed
the
terminology,
we
moved
into
different
types
of
organizational
charts
and
just
made
sure
that
we
constantly
talked
about
being
customer
oriented
using
the
right
types
of
terms.
We
stopped
called
folks
call
takers,
it's
okay
to
for
that,
but
that's
a
feature.
We
looked
at
advantages
and
benefits,
and
we
looked
at
reservationist
and
customer
service
reps.
Since
that
time
we've
had
37
straight
months
of
meeting
the
SLA
s,
we
have
an
enormous
amount
of
accommodations
and
our
retraining
has
gone
to
zero.
A
A
A
Ok,
what
would
this
thing
has
14?
Oh
the
endorsement.
Thank
you.
Agc
CP,
for
endorsing
it.
I,
have
an
aspirational
goal
on
this
website
and
for
these
modules,
and
that
I
would
like
to
see
us
get.
1
billion
hits
on
it
and
then
have
every
single
municipality
that
deserves
and
needs
and
count
value
to
joining
a
GCC
p
be
able
to
do
so.
I
mean
you
should
class.
Oh.
A
By
the
way,
I
want
this
to
be
as
interactive
as
possible.
So
let's
practice
that
right
now,
I'll
say:
are
you
okay,
with
this
being
interactive
and
you're
supposed
to
say?
Okay,
are
you
okay
with
this
being
interactive?
Thank
you.
That
concludes
the
interactive
part
of
this
president
I'm
kitty.
Okay,
I'm
kidding,
I
think
soft
skills
are
fifty
percent.
You
know
I
think,
subject
matter.
Expertise
is,
but
it
is
really
important
and
then
soft
skills,
not
just
what
you
say.
A
A
We
feel
a
hundred
percent
of
what
we
heard
so
that
you
always
know
that
whole
thing
about
you,
don't
know
how
you
can't
remember
wasn't
myself,
but
you
can
remember
how
they
feel.
Well,
that's
the
soft
skill
part
of
it.
That's
the
emotional
side
of
it
and
decisions
are
made
with
emotions
and
we
can
drive
emotions
with
our
the
right
types
of
scenes.
That
saying
the
right
things.
C
A
A
A
A
So
how'd
you
like
that
yeah
I,
then
that
enthusiasm
is
unsustainable.
It's
not
what
you
want
to
have
it.
You
know
every
single
day
at
your
at
your
Center,
but
what
we
want
to
talk
about
next
is
this
right
here:
Wow,
when,
in
the
modules
everything
is
sort
of
numeric.
So
there's
four
of
this
three
of
this
to
of
that.
So
these
are
four
things
that
you
can
do
to
be
a
world-class
listener
and
we
not
when
the
difference
when
the
georgia
tech
guy
made
that
bat
speak.
That
was
a
monologue
that
was
a
speech.
A
Think
that,
if,
if
you
can
take
a
student
approach
to
soft
skills,
I,
don't
think
we
do
that
enough
in
our
world,
it's
just
not
there,
but
to
be
able
to
allocate
time
to
be
able
to
study
and
find
out
who
that
experts
are
and
be
able
to
work
as
closely
as
you
can
and
looking
at
what
works
for
you.
We
all
have
different
different
personality
types.
A
So
there,
if
you
can
look
I
know
that
there
was
a
guy
named
brian
tracy
back
in
the
80s
and
he
granted
he
was
a
sales
guy
and
he
was
teaching
different
sales
approaches
and
he
would
put
out
10
of
them
and
we
would
read
them
and
their
be.
You
know
7,
I'm
that
we
think
was
just
absolutely
corny,
but
three
of
them.
That
would
really
stick.
A
So
it's
not
like,
because
this
is
kind
of
an
art
form
you
don't
have
to
you,
don't
have
to
stick
with
one
or
two
things,
so
just
set
goals
and
that's
where
the
learning
comes
into
K
into
play.
Where
you
set
goals.
Second,
one
is
to
focus:
I
cannot
multitask
when
I
have
multi
task.
I.
Do
two
things
badly
and
it
just
doesn't
work
for
me.
So
I
have
to
focus
and
george
symonds
and
Eric
Lipscomb
and
Bob
dunmire
will
tell
you
it's
every
couple
weeks.
Greg
Alcorn
will
say:
I,
wouldn't
listen,
I'm!
A
Sorry,
let's
start
over
I,
you
know
I'm
looking
right
at
and
they're
going
like
what
you
know.
Sorry
I
wasn't
a
one
listed,
so
I'll
do
that,
but
this
is
look
sort
of
the
Shakespeare
approach
that
they
take
on.
That
is
to
be
or
not
to
be,
you
either
focus
a
hundred
percent
or
so
or
you're.
Not
and
that's.
Okay,
Shakespeare
life
is
brief,
but
not
talking
shorts,
that's
what
he
said,
but
everyone,
the
third
one
could
be
the
third
one
could
be
an
entire
module
on
its
own
communication
are
questioning
skills
are
my
favorite.
A
You
know,
there's
all
types
of
things
that
you
could
do.
There's
closed-ended
questions,
there's
open-ended
questions.
There's
parent,
adult
child
questions,
there's
empathetic
questions.
There's
all
types
of
different
questions,
meaningful
questions.
Interesting
people
are
the
ones
that
are
interested
in
you
right,
so
everybody's
got
their
ed
Norville
hope
when
you
shake
your
head,
ed
normal
is
my
at
normal.
Ed
Norville
is
the
guy
who
I
love
him.
We
were
great
friends
but
30
years
ago.
He
would
come
up
to
me
at
the
fitness
center
or
at
parties
or
it.
A
You
know,
civic
meeting
stuff
like
that,
and
he
would
ask
me
questions
and
I
had
answer
him
and
he
asked
me
more
questions
and
not
answer
him,
and
then
he
walk
away
and
then
somebody
else
one
one
day
some
I
walked
up
to
me
and
they
said
who's.
That
I
said
that's
ahead,
Norville
they
said
well,
what's
he
do
I,
don't
know?
Where
does
he
live?
I
don't
know.
What's
he
like
to
talk
about
so
me,
you
know,
and
that
was
embarrassing.
You
know
because
this
guy's
got
to
go
both
ways.
A
So
now,
when
EDD
normal
comes
up,
I'm
jacking
all
these
big
questions,
I'm
ready
for
him.
You
know
just
to
learn
everything
I
can
about
it,
but
that's
an
impotent.
He
was
great
in
asking
questions
that
were
that
would
open
up,
have
me
open
up
and
do
and
have
a
great,
at
least
at
that
point
it
was
a
one-way,
one-way
conversation,
but
now
we
have
great
dialogue
and
we
learn
from
each
other.
If
you
do
all
the
talking,
all
you
learn
is
what
you
already
know.
So
that's
that's!
That's
good
for
for
meaningful
questions.
A
The
third,
the
fourth
one
I
think
might
be-
and
this
is
just
me
and-
and
this
is
well
I-
think
it's
fun
to
be
able
to
talk
about
these
things,
to
see
how
how
other
people
do
it.
For
me,
for
me,
taking
notes
is
a
dual
process:
I'm,
pretty
digitally
I'm,
pretty
technical,
techno,
savvy
orna
that
no
no
I'm
not
but
but
I'd
like
to
take
notes
and
and
and
take
notes
on
on
a
laptop
or
computer,
or
things
like
that,
but
I
most
like
to
take
notes
on
in
a
spiral
notebook
and
the
spiral.
A
Notebook
allows
me
to
put
references
and
be
able
to
draw
lines
and
do
what's
called
nonlinear
thinking
to
be
able
to
pull
things
together
and
that's
not
just
for
everybody,
but
it
certainly
helps
we
used
to
be
fixated
on
being
paperless.
And
now
we
just
say:
let's
use
less
paper
so
because,
because
the
paper
helps
us
with
that
artwork,
so
I
told
me
there's
three
things
you
got
to
have
in
every
presentation,
numbers
words
and
pictures
and
then
in
order
to
get
to
get
the
point
across.
A
All
right,
three
components
of
tone:
the
three
components
of
town
of
yarnell
rate
pitch
volume.
So
the
rate
pitch
and
volume
of
your
of
your
voice
makes
up
the
tone
of
your
voice.
We're
going
to
talk
about
those.
But
when
you
look
at
this
one
and
tell
me
what
what
what
parts
of
rape
pitch
and
tone
elicit
what
types
of
activities.
E
E
B
G
E
C
A
Watch
the
rest
of
it
tonight,
if
you
want
so
when
I
tell
you
what
you
get
anything
as
far
as
which
which
one
was
she
using
rate
pitch
or
volume,
all
three
of
them
all
three
and
you
see
how
it
escalated.
How
really
worked
out
she
got
your
attention
too.
Didn't
she,
actors
and
actresses
are
great
resources
for
making
a
point
about
rate
pitch
in
time,
and
just
it
just
it
just
it's
just
terrific
to
have
them
then
be
able
to
do
that
so,
and
so
is.
E
A
One
of
the
things
we
not
talk
about
today
but
is
in
the
modules,
is
riding
with
style,
where
you
can
use
capitals
boldface
at
alexs
and
underlining
to
make
point
never
over
use
all
of
them
use
in
moderation.
But
it's
it's
something
that
you
can
it
helps.
You
look
know
how
to
read
those
kinds
of
things.
A
A
See
I
couldn't
multitask
had
to
go,
get
that
phone
and
come
back
here.
I
couldn't
come
back
stay
here
and
get
that
phone,
so
I
want
to
make
sure
I
was
doing
that
just
right,
but
his
his
his
range.
Is
he
averages
about
a
hundred
and
ten
words
per
minute
in
his
in
his
speed.
His
rape
rape
permitted
up
his
voice
and
when
he
goes
low,
he'll
go
to
108
words
minute.
A
We
goes
high,
it
112
me
I'm,
a
hundred
to
two
hundred,
so
it
just
depends
on
who
you
are
what
you
may
NH
those
types
of
things
and
to
know
that
we
can
hear
four
times
faster
than
we
can.
Then
then
we
can
talk,
so
I
mean
I.
Guess
all
of
you
use
if
you're
monitoring,
I'm
I'm
good
to
about
1.5
speed,
you
know
and
and
being
able
to
increase
the
speed
of
recordings
so
that
I
can
so
that
we
can
listen
to
them.
A
A
A
What's
that
do
for
you?
Nothing
nothing!
But
if
you
hear
it
and
then
you
can
get,
then
you
can
get
the
you
can
get.
What
the
impact
is.
Mary
grew
these
20
tomatoes,
Mary
can't
grow
anything.
You
know,
Mary
grew
these
20
tomatoes.
Mary
can't
grow
toenails,
you
know
see.
What
are
we
going
to
do
that?
But
may
I
grew
these
20
tomatoes,
the
20th
ease,
not
those.
So
again
you
know
you
get
where
I'm
going.
A
So
just
if
there's
there's
that
tone
and
valley
girl,
everybody
knows
valley
girls
to
uptick
on
the
at
the
end
of
a
sentence
where
it
gets
very
annoying.
When
people
do
it
over
and
over
again
and
you
just,
can
they
don't
stop
and
they
don't
realize
they're
doing
it
and
you
don't
tell
them
you're
not
doing
it.
So
they
keep
on
doing
it
in
SA.
You
know
you
got
to
be
able
to
that's
where
recordings
and
being
able
to
work
with
that.
Great
all
right
volume
is
the
same
thing.
A
Vine
can
be
just
as
valuable
or
destructive
as
tone
can
be.
If
you
do,
if
you
don't
do
it
right
so
there's
you
know
too
too
soft
to
loud,
just
right,
Goldilocks.
The
team
thing
is
to
try
to
be
able
to
mix
it
up.
You
know,
so
they
do
those
that
do
that,
there's
there's
the
valley
girl
of
pitch.
Then
you
have
the
mountain
man
of
volume.
A
So,
just
to
recap,
rate
plus
pitch
bus
volume
equals
tone,
and
this
is
what
I
really
like
is.
We
all
have
different
ones.
You
can't
I
mean
you
saw
the
joking
guy
from
Georgia
Tech
I
get
crazy.
You
know
he's
just
so
enthusiastic
and
things
like
that.
But
if
you've
got
somebody
like
our
vice
president
of
operations,
who
never
goes
out
of
it
doesn't
have
a
pitch.
A
A
There
we
go
language
matters,
the
I'm
not
going
back
to
James,
but
Eddie.
You
know.
Just
if
you
put
that
glossary
together,
you
would
be
able
to
look
at
words
that
are
probably
old
school
or
don't
work
like
used
used
car
and
two
things
that
are
now
more
modernized
where
people
feel
better
about
which
would
you
rather
have
used
or
certified
pre-owned,
which
still
sounds
like
a
second
marriage.
A
Now
here
are
some:
you
know,
let's
get
down
to
some
specifics,
and
this
is
where
I'd
love
to
hear
from
you
and
see.
If
you
think
that
there
is
a
reason
to
shift
these,
maybe
they're
in
the
wrong
place
or,
most
importantly,
are
there
others?
What
is
it
that
you
hear
that
drives
you
crazy
and
then
what
is
it
that
you
hear
that
you
really
like
and
and
to
me
that
second
ones
where
it
says
you're
welcome,
which
is
under
used
to
no
problem
or
it
was
nothing
or
it's
my
job?
A
A
Now
I
gotta,
like
it
yeah,
it
doesn't
bother
me
do
that.
But
that's
why
this
is
an
art,
not
a
science.
That's
why
there's
no
there's,
no
locked
in
that's
right,
most
the
time
right
and
it
pencil
where
you're
from
you
know
in
New,
York
I
mean
anything
goes,
that's
the
we
got
that
way,
but
the.
But
if
you
look
at
no
problem,
it's
a
double
negative
in
no
problem.
If
you
look
at
the
Australian,
no
worries
wait,
a
minute
was
I
supposed
to
worry.
A
You
haven't
caught,
you
now
I'm
worried
and
it
said
the
time
thing.
The
last
one
go
good
speech,
but
the
the
you
know
just
we
I,
don't
do
it,
but
we're
supposed
to
try
to
stay
as
far
away
from
but
as
possible.
You
know
because
it
diminishes
what
you
said
before.
You
know
okay
this
morning,
what
what
is.
F
A
A
Do
I
go
what's
out
ahead?
Okay,
when
I
stay
at
a
hotel
for
more
than
one
night,
I'll
leave
a
tip
the
first
night
and
and
with
a
little
you
know
underneath
one
of
those
little
pads
of
paper
and
when
I
come
back
to
the
room,
you
know
what
I'm
doing
I'm
going
straight
to
their
see.
If
they
really
thank
you
note,
you
know
if
they
just
try
to
think
you
know
that
just
makes
me
feel
good.
They
make
my
day
by
being
able
to
do
that.
A
Here
are
some
other
ones,
I
think
if
they,
if
they
may
work
for
you
may
not,
but
the
key
is
to
be
able
to
make
a
list
to
just
be
able
to
get
as
many
things
out
there,
because
everybody's
department
is
different
and
everybody
has
terms
that
have
been
ingrained
in
their
culture,
and
you
just
want
to
get
away
from
that.
It
drives
me
crazy
when
statement
and
try
to
get
it
to
where
you
can
get
it,
where
you've
got
voice
it
out.
A
The
key
to
success
on
on
these
kinds
of
glossary,
zand
and
ability
to
write
this
out
is
when
you,
your
you've,
got
a
safe
place
for
everybody
in
your
department
to
talk
about
it.
You
know,
do
that.
You
know
so
I
used
to
say
you
know
all
the
time
and
now
I
can
catch
myself
saying
it,
and
now
only
do
it
99%
of
time,
I'm,
better
I'm,
gonna,
try
and
try
all
right
here
we
go,
keep
moving.
A
All
right.
Silence
is
golden.
It's
nice
to
be
able
to
not
not
be
too
talkative.
You
know
that
I
said
it
earlier.
If
you
top
it
all
the
time,
all
you
all
you
learn
is
what
you
already
know,
but
the
three
stooges
of
speech.
Uh-Huh
uh-huh,
are
you
know
it's
okay
to
use
them
sparingly,
but
not
all
the
time-
and
you
said
yeah,
it's
got
the
Maya,
my
nephew,
he
is
yeah.
A
A
Book
hands
we
have
conversation
book
is
that
are
in
the
modules
that
that
are
sentences
before
and
previous
to
that
Carol
from
columbus
columbia
missouri
in
the
gods
telling
her
in
the
round
tables
yesterday
did
a
perfect.
I
just
a
remarkable
job
on
doing
a
conversation,
look
in
where
she
would
but
or
she
asked
a
question.
She
would
say
why
she
was
going
to
ask
the
question.
A
These
are
sentence,
bookends,
conversation,
bookends
or
one
thing
since
book
ends
are
just
simple,
quick
words
and
if
you've
got
the
person-
and
you
know
them-
you
know
my
sister-
she
says
well
at
the
beginning
of
every
said
it,
but
when
my
best
friend
says
so
at
the
beginning
of
a
lot
of
sense,
what's
yours
and
you
know
you
could
be
able
to
ask
people
hey?
What's
my?
What
do
you
think
mine
is
well
yeah
things
like
that
and.
A
My
that's
my
another
one.
My
book
ends,
but
book
ends
are
important
to
be
able
to
use
because
they
put
a
little
bit
of
a
personality
into
the
conversation
they're
important.
It's
just
don't
use
them
all,
don't
use
the
same
one.
All
the
time
when
I
use
my
I
have
made
a
presentation
back
in
the
early
90s
and
it
was
it
was
to
Toder
roll
out
garbage
cans.
A
The
green
ones
cut
odor
and
it
was
to
their
customer
service
department,
and
it
was
a
two
hour
thing
is
all
about
communication
skills,
and
I
asked
the
cabinet
and
asked
him
at
the
end.
The
owner
of
and
I
said
well
how'd
I
do
he
said
you
did
fine.
This
is
great.
It's
great
I
said
well
come
on.
Give
me
something,
but
that
I
can
you
know,
take
to
improve
on.
He
says
about
every
third
sentence.
You
would
end
it
with.
A
Just
just
to
be
able
to
frame
it
is
that
what
this
looks
like
if
you
can
again
in
the
modules
the
modules
come
in
there,
it's
it's
a
video
and
it
has
worksheets
to
it
and
it
has
tests
to
it.
But
the
main
thing
of
it
is
too
for
that
longevity
part
of
it
is
hang
on.
Hang
on
to
all
the
all
the
hint
sheets
that
you
can
then
write
your
own
little
hints
to,
and
so
the
power
of
repetition
practice
makes
permanent,
no
matter
what
not
perfect,
not
necessarily
perfect.
A
Okay,
then
this
is
the
last
few
slides.
These
are
the
four
or
five
themes
of
the
14
things
that
you'll.
If
you
look
at
the
modules
there's
mastering
conversation,
I'll
read
these
internal
versus
external
language,
I
think,
is
very
valuable.
It
certainly
has
been
valuable
to
us
voice
tone
which
we
talked
about
writing
with
style,
which
are
the
fourth
a
four
different
uses
that
doesn't
include
font,
colors
or
size,
or
things
like
that.
A
Just
the
different
parts
of
that
diffusing
stressful
stressful
situations,
I
think
we
have
those
everyday
so
being
able
to
look
at
look
at
a
model
for
doing
that,
which
is
recognized,
repeat,
reassure
the
three
RS
of
that
and
then
the
third
module
is
shortened
up.
Is
it's
a
missile?
This
one
did
I.
Do
that
skip
that
one
right
there
that.
A
Uh-Huh
didn't
slow
day.
I
was
all
like
fast,
just
read
it.
Okay
yeah
did
that
out,
but
I
did
I
didn't
do
this.
One
yeah
features
advantages
benefits,
that's
a
really
cool
one.
So
to
be
able
to
do
that
and
have
your
own
little
sheet
and
write
down
all
the
things
that
are
in
that's
a
very
similar
to
internal
versus
external
language
is
finding
out
what
types
of
things
are
the
features
and
then
work
it
to
what's
important
to
the
customer.
A
What's
important
to
the
citizen,
and
then
this
being
a
world-class
listener
is
just
so
cool.
You
know,
because
you
can
helps
you
to
be
a
lifelong
learner.
If
you're
asking
all
the
questions,
then
you
get
you're
the
one
that
gets
to
learn
as
much
as
possible,
and
then
this
comes
with
the
certification.
Again,
thank
you
for
doing
the
endorsement
this.
So
it
gets
a
little
bit
of
a
dual
play
on
311
centers
and
people
that
are
taking
the
module
that
that
they
can
keep
forever.
So
to
get
a
certification.
A
This,
the
pork
I,
will
not
apologize
for
this
again
being
an
educational
module.
So
it's
an
online
system.
It's
not
one
of
these
two
minutes
and
done
type
of
programs
where
it's
motivational
and
it's
something
that
they
give
hints
on,
and
it's
very
flashy.
No,
this
is
it.
This
is
educational
informational
data,
driven
an
ability
to
do
something
that,
if
you
want
to
change
culture,
if
you
want
to
help
with
branding,
if
you
want
to
have
something,
that's
a
relationship
builder,
then
soft
skills
is
a
place
that
you
can
really
start.
A
So
just
that
some
I
asked
about.
What's
the
sequence
of
the
minute,
you
saw
the
demo
yesterday,
if
you
were
here
the
demos
outside
the
demos
on
GCS
agents
info
and
then
there's
a
method
of
ordering,
and
that
takes
about
three
minutes,
because
it's
very
simple,
no
money.
You
know
it's
all
bill
bill,
billable
or
build,
and
in
the
third
part,
which
I
think
is
real
important
from
a
customer
service
standpoint.
Is
we
provide
it
to
tutorial.
We
practice
what
we
practice
you
know
and
being
able
to
provide
when
you
before
you
start
the
module.
A
Take
the
test,
get
certified
start
using
a
language,
modify
being
able
to
use
the
the
reference
sheets
and
the
glossary
of
terms
that
you
put
together
and
then
and
then
take
it
to
the
next
another
level.
If
there
is
one
you
know
of
team
leaders
or
managers
or
things
like
that,
because
it
has
to
build,
it
has
to
have
some
repetition
to
it,
has
to
have
some
reinforcements
to
it.
It's
just
not
a
one
and
done
process,
so
it
just
takes
a
little
time
to
be
able
to
go
through
those.
A
E
B
F
F
Was
involved
in
creation
of
it,
there
may
be
something
out
there
that
is
similar,
but
we've
never
found
it
and
believe
me,
annika
windy.
Adventure
out
the
particulars
have
searched
and
searched
to
try
to
find
it.
This
is
created
for
this
route.
This
type
of
personality
I,
it
can
be
I,
want
all
of
my
solid
base.
People
to
use
it
I'm.
F
Systems,
but
there
is
no
there's
nothing
that
is
not
public
sector,
another
piece
that
is
in
one
of
modules
and
now
not
saying
well,
that's
our
policy.
So
much
of
what
we
have
to
do
is
because
it's
the
policy,
but
when
that
is
how
you
can't
serve
assisant
when
they
ask
why
and
if
they're
obviously
unhappy
they're,
not
just
curious,
and
you
say:
well,
that's
the
policy.
The
conversation
is
just
going
to
go
downhill
from
there.
You
need
to
master
what
they
teach
you
about
fat
when
they
ask.
F
Why
say
that
policy
explained
to
them
the
benefit
to
them.
We
just
get
a
cart
deployment
and
I
wish.
If
you're
not
wait
until
I
can
get
this
all
by
legal
and
I
have
shared
just
something.
What
I'm
going
to
CNN
in
those
are
any
actual
modules
you
have
to
explain
to
them.
This
was
done
to
improve
efficiencies
and
make
it
safer
for
our
drivers
in
a
bad
run.
I
know
change
is
difficult,
but
it's
going
to
be
so
much
safer
and
more
efficient
for
everyone
in
the
county,
and
these
are
all
as.
F
We've
seen
since
I
have
worked
with
some
of
them
after
seeing
the
way
that
they
remember
that
the
exact
example
in
in
in
one
of
modules,
my
staff
that
have
been
able
to
understand
that
again,
they
have
not
seen
it.
So
they
know
how
to
ingrain
a
thing.
How
to
see
me
insane
things
to
get
the
21
days
worth
of
practice,
to
make
it
just
natural
to
them
that
just
the
ones
that
pic
that,
when
I
put
I
told
them,
is
made
all
the
difference
in
the
world
and
how
this
salsa
called
yes,
police.
G
Walked
them,
how
you
incorporated
the
training
in
your
monster?
Is
it
on
the
line
or
you
in?
How
do
you
do
that,
especially
when
we
are
and
I
don't
like
to
hop
on
this,
but
have
a
very
busy
officer
so
just
trying
to
figure
how
you
incorporate
apples
on
regular
schedule
you
coming
are
available,
we
extend
you
expense
after
they
have
to
learn.
How
did
you
do
that.
A
Well,
that's
why
everyone
20
minutes
on,
because
in
30
minutes,
20
minutes
for
the
for
the
first
one
of
20
minutes
of
exactly
10
minutes
or
the
third
with
time
to
testing
at
works.
These
tests
are
ridiculously
easy
open
book
contacts
because
it
reinforces
what
important
benefits
for
word
selection.
What
are
the
three
pink
three
components?
Eternity,
so
if
we
put
into
small
enough
Mama's
where
they
take
20-30
minutes
and
then
do
it
over
up
CTA
here
it
to
be
able
to
have
that
so
good
like
if
you're
serious,
Valley
the
alligator,
how
dare
they.
F
Try
to
create
it
flexible,
exactly
came
up.
Some
of
the
center's
are
so
huge
having
a
hundred
customer
service
representatives.
How
do
you
get
training
to
all
of
those
people,
because
it's
so
many
that
are
going
to
have
to
watch
it
and
have
six
all
takers?
Sorry
customer
service
representatives,
so
you
don't
have
a
lot
of
staff
to
be
able
to
get
off
the
phone
a
lot.
F
So,
yes,
we'll
have
an
ally
take
time
off
of
the
fall
that
it
is
all
online
if
they
have
a
headset
that
they
listen
so
they're
not
interrupting
everyone
else,
which
is
what
I
did
have
one
that
that
we
use
to
hit
feedback
from
I
mean
you
just
watched
it
at
the
reservation.
You
have
time
to
necessarily
go
anywhere
else
as
long
as
they
have
a
headset
so
that
they
can
hear
that
you
can
do
it
sitting
at
your
desk,
because
it's
not
done
as
a
group.
F
B
F
B
Is
Anna
learning
management
system
so,
as
the
manager
you
can
log
in
and
see
how
all
your
agents
are
doing,
how
many
models
they've
taken,
but
their
score
was
so
it's
very
flexible
from
that
standpoint,
this
is
done
to
you.
Just
assign
a
30-minute
second
varsity
drop
taking
longer
engine
either
when
they
had
times
they
disrupt
your
day
or
disrupt
your
ship.