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A
A
A
I,
don't
see
any
incoming
logons
anymore.
So,
let's
just
get
started
good
evening.
Everyone
to
the
overview
webinar
for
the
mobile
home
rent
stabilization
tonight,
I'm
gonna
give
an
overview
of
all
the
specific
items
in
the
mhrso,
as
we
call
it
and
I
just
want
to
put
a
disclaimer
there
that
we
cannot
offer
legal
advice,
but
we
love
to
educate
the
residents
of
the
mhr
result
and
answer
your
questions.
A
If
at
all
possible,
yeah
also
not
Financial
advice,
the
webinar
works
as
follows:
we
will
give
a
presentation
and
you
can
use
the
Q
a
icon
to
type
in
a
question.
You
can
do
the
raised
hand
icon
or
if
you're
on
the
phone.
You
can
dial
Star
nine
and
we
can
answer
questions
after
each
section
or
at
the
end
of
the
webinar
you
can.
A
If
you
would
like
to
ask
a
question
of
a
certain
subsection,
feel
free
to
kind
of
raise
your
hands
or
put
a
comment
in
the
chat,
so
tonight
we're
going
to
go
into
what
is
the
mhr
result?
What
is
rent
and
base
rent
definitions
that
are
used
in
the
mhr
result?
What
are
allowed
rent
increases?
A
A
So
what
is
the
mhr
result
again?
The
mhrso
is
short
for
the
mobile
home
rent
stabilization
ordinance,
and
this
ordinance
was
adopted
by
the
city
council
to
protect
the
mobile
home
community
by
stabilizing
rents,
providing
eviction
protections
and
ensuring
a
fair
rate
of
return
for
the
park
owners,
slash
landlords.
A
So
who
is
covered
under
this
ordinance,
both
mobile
home
owners
and
mobile
home
renters,
are
covered.
A
mobile
home
owner
in
the
mhrso
is
defined
as
a
mobile
home
owner
who
owns
the
mobile
home
and
rents.
The
mobile
home
space,
including
communal
facilities
and
Housing
Services
from
a
mobile
home
park
owner
and
a
mobile
home
renter
rents,
a
mobile
home
for
occupancy
in
a
mobile
home
park
and
including
the
communal
facilities
and
Housing
Services
from
a
mobile
home
landlord
and
in
the
majority
or
I
say,
maybe
currently,
a
hundred
percent
of
the
cases.
A
A
A
Another
exemption
is
that
a
mobile
home
is
not
used
as
a
primary
residence
examples
given
are
if
this
is
a
second
home,
a
vacation
home
I,
don't
think
that
applies
too
much
in
the
mobile
homes
here
in
Mountain
View.
A
A
A
The
mhr
result
also
stipulates
that
the
rent
needs
to
be
rolled
back
if
you
have
been
confronted
with
a
rent
increase
since
Mo
from
March
16
2021
until
September
1
2022.,
so
on
October
28
2021,
when
this
ordinance
became
effective,
only
the
base
rent
could
be
charged
and
no
AGA
rent
increases
were
allowed
until
this
past
September
1
2022.
A
A
simple
example
is
you
got
a
rent
increase
on
January
1
2021,
your
you
paid
twelve
hundred
dollars.
Your
rent
was
still
twelve
hundred
dollars
on
March,
16
2021
and
on
October
28
2021.
You
had
received
no
rent
increases
since
March
16
2021,
so
no
overcharge
rent
needed
to
be
paid
back.
In
example,
two.
This
is
a
different
case.
A
You
did
have
a
base
rent
of
twelve
hundred
dollars
on
March
16
2021,
but
you
received
a
rent
increase
in
June
of
2021
of
a
hundred
dollars
come
October
28th
that
increase
was
no
longer
allowed
and
the
overcharged
rent
of
one
hundred
dollars
needs
to
be
paid
back
from
the
June
1
a
date
onwards.
A
A
Rent
increases
are
allowed
under
the
mhr
result
and
d
and
gen
one
annual
General
adjustment
of
rent
increase
is
allowed.
We
call
that
the
AGA
annual
General
adjustment
of
rent-
and
that
is
a
hundred
percent
of
the
CPA
CPI
of
this
local
Bay
Area
and
the
rent
increase
first
rent
increase
is
allowed
to
be
given
on
September
1
2022.,
and
for
this
year
the
Maryland
housing
committee
determined
that
increased
to
be
five
percent.
A
Rent
increases
can
only
also
be
given
through
a
banked
rent
increase
for
mobile
homes
that
might
or
might
not
come
into
effect
next
year.
In
case
a
park
owner
has
not
given
you
a
rent
increase
of
the
five
percent
which
was
allowable
from
September
1
2022
onwards.
Next
year,
when
the
new
AGA
has
been
determined
and
it's
September
2023,
he
is
allowed
to
add
the
five
percent
of
this
year
that
he
did
not
charge
to
the
tenant
to
the
then
AGA,
but
the
total
rent
increase
could
never
be
higher
than
10
percent.
A
A
third
way
of
getting
a
rent
increase
for
the
landlord
is
to
file
a
petition
request
for
an
upward
adjustment
of
rent
through
the
mnoi
procedure,
which
we
call
it's
an
maintenance
of
net
operating
income
petition.
A
Then
the
topic
of
vacancy
control
and
d
control,
not
not
similar
to
the
csfraid
the
mhr
result,
is
allowing
for
vacancy
control
upon
the
start
of
a
new
tenancy
of
the
space.
A
A
Unless
there
was
a
legal
termination
in
compliance
with
the
mrl
or
there
was
an
abandonment
of
the
mobile
home
or
there
was
a
commercial
purchaser
that
replaces
the
mobile
home
for
mobile
home
tenants.
There
is
vacancy
d
control,
which
means
that
a
landlord
can
set
the
initial
rent
at
market
rate.
Similarly,
to
this
year's
fra.
A
The
petition
process
is
set
up
to
give
due
process
to
boat,
tenants
and
a
landlord
to
be
able
to
ask
for
rent
increases
or
rent
decreases.
In
certain
circumstances,
it
initiates
a
request
for
an
individual
adjustment
of
rent.
A
A
So
on
the
one
hand,
we
have
the
petitions
for
downward
adjustment
of
rent,
and
this
can
be
done
in
case
there
was
rent
charged
in
excess
of
a
lawful
rent
such
as
maybe
not
rolling
back
the
rent
when
it
was
demanded
or
a
rent
increases
that
go
over
the
Aga
failure
to
maintain
habitability
have
to
stand,
have
to
do
with
habitability
issues
and
or
reduction
of
communal
facilities
or
Housing
Services,
and
then
the
Ford
petition
can
be
filed
for
undue
hardship
in
certain
situations.
A
A
On
the
other
side,
we
have
the
petition
for
Upward
adjustment
of
rent,
and
that
is
when
a
landlord
slash,
Park
owner
is
unable
to
receive
a
fair
return
on
its
investment
and,
as
I
just
mentioned,
we
adopted
the
mnoi
standard,
the
maintenance
of
net
operating
income
and
the
second
petition
that
a
landlord
can
file
is
for
Capital
Improvement.
Under
certain
circumstances,.
A
The
capital
Improvement
petitions
are
specifically
detailed
in
the
mhr
result
and
the
following
criteria
have
been
included
and
for
a
capital
Improvement
petition
to
be
approved.
It
needs
to
at
least
primarily
benefit
the
mobile
home
residents.
It
needs
to
be
a
functional
Improvement,
this
to
kind
of
contradict
over
improvements.
It
has
to
have
a
life
expectancy
of
five
years
plus
and
it's
necessary
to
bring
the
property
into
compliance
or
maintain
compliance
with
applicable
building
or
housing
codes.
A
Here
are
some
more
of
the
basics
of
a
capital,
Improvement
petition
the
length
of
the
increase,
The
increased
parameters
and
attendant
hardship.
A
Petitions
as
I
just
mentioned,
so
the
specified
Capital
Improvements
are
part
by
this
Fair
rate
of
return
concept
that
is
included
in
the
mhr
result
and
if
a
capital
Improvement
is
allowed
by
a
hearing
officer,
it's
considered
a
temporary
adjustment
to
the
tenants
amounts
to
be
paid
to
recover
certain
Capital
costs
and
it
ends
at
the
end
of
an
amortization
period
or
at
vacancy
d
control,
and
it
is
not
considered
rent
as
as
defined
in
the
mhrso.
This
is
a
typo,
and
that
means
that
it
is
not
subject
to
the
annual
Aga.
A
This
gives
you
a
little
overview
of
what
type
of
rental
properties
there
are
in
Mountain
View
and
for
the
mhr
result.
All
the
capital
Improvement
costs
are
50
percent
split
between
a
tenant
and
a
landlord.
As
you
can
see,
this
gives
an
overview
of
the
rental
properties
in
Mountain
View.
These
are
the
apartment
complexes.
A
As
mentioned,
if
a
capital
Improvement
is
approved,
the
costs
need
to
be
amortized.
The
pass-through
can
only
be
for
maximum
50
of
the
cost,
so
the
mobile
homes
fall
in
the
third
bracket
and
the
pass-through
is
not
considered
rent
and
it's
limited
to
five
percent
of
each
tenant's
base.
Rent.
A
That
was
a
lot
feel
free
to
ask
questions.
We
haven't
had
a
capital
Improvement
petition,
yet
so
we
know
the
conditions
we
have
just
developed
the
forms.
A
So,
as
we've
seen
with
the
csfra,
while
we
are
receiving
and
handling
petitions,
we
always
find
things
to
improve
on.
So
we
are
just
foreseeing
that
that
might
be
the
case
for
mhrso
Capital
Improvement
petitions
as
well.
A
A
There
are
limitations
for
the
grounds
upon
which
a
park
owner
can
affect
a
mobile
home
residence,
and
one
of
them
is
a
failure
to
pay
rent,
a
violation
of
park,
rules
and
regulations,
a
substantial
annoyance
and,
of
course,
that
is
quite
vague
non-compliance
with
state
or
local
laws
and
regulations
regarding
mobile
homes,
a
condemnation
of
the
park
and
a
changed
use
of
the
park.
A
So
the
mobile
home
tenants
get
similar
protections,
as
provided
in
the
csfra
for
apartment
units
and
can
only
be
evicted
for
failure
to
pay
rent
breach
of
a
lease
and
nuisance,
equally
vague
criminal
activity,
a
failure
to
give
access,
repairs
or
temporary
vacancies
owner
move-in
withdrawal
from
the
rental
market
and
demolition,
and
just
like
in
the
csfra
for
mobile
home
tenants.
The
landlord
slash
Park
owner
first
needs
to
give
a
notice
to
cease
for
the
one
asterisk
just
causes
before
they
can
give
a
termination
notice
and
notice.
A
The
Seas
allows
the
tenants
to
address
the
issue
before
a
termination
notice
can
be
issued
and
the
landlord
just
causes
like
the
temporary
vacancies,
the
owner
move
in
the
withdrawal
from
the
rental
market
and
demolition
they
require.
They
may
require
tenant
relocation,
assistance.
A
So
I
want
to
let
everybody
know
that
there
is
now
a
complaint
procedure
and
it's
called
the
mobile
home
residency
law,
Protection
Program.
A
Here
are
some
legal
resources
that
are
available
in
case
you
have
questions,
we
prefer,
you
always
come
and
contact
us
first,
so
we
can
help
you
in
if
any
way
possible
and
refer
you
to
the
correct
organization.
If
further
referral
is
needed,.
A
A
We
can
help
with
mediation
services.
We
have
food
distribution,
diaper
distribution
and
other
family
services
as
well
on
hand.
A
And
here
is
our
contact
information,
email
phone
website
on
the
website,
site,
mountainview.gov
mobile
homes.
You
can
find
specific
information
related
to
the
mhr
result.
You
will
find
all
kinds
of
forms
for
tennis
and
landlords,
and
also
the
regulations
that
have
been
adopted
by
the
rental
housing
committee,
as
well
as
the
text
of
the
mhr.
So.
B
All
right
yeah,
so
we
do
have
a
question
about
Capital
Improvements
and
the
question
is
increasing.
The
50
amp
limit
on
electrical
panels
on
mobile
homes
is
becoming
an
issue
because
many
consumers
are
considering
buying
electric
vehicles,
but
such
an
improvement
depends
on
the
age
of
the
mobile
home.
Many
of
the
newer
homes
already
have
a
hundred
amp
panels.
Could
owners
of
the
mobile
home
be
required
to
pay
the
whole
cost
with
the
landlord
pay
for
it?
Or
would
the
cost
be
shared.
A
That's
a
good
question
so,
first
of
all,
if
the
park
owner
would
submit
a
capital
Improvement
petition
to
the
rental
housing
committee
and
the
hearing
officer
will
evaluate
all
the
reasons
and
and
check
the
eligibility
criteria,
but
the
cost
the
cost
is
50
50
shared.
But
then
the
50
of
the
cost
that
can
be
passed
through
to
the
tenants
needs
to
be
amortized
in
such
a
way
that
the
tenant
never
pays
more
than
five
percent
of
your
base
rent
on
top
of
that.
So
it's
a
very
it's
it's
kind
of
a
Mad
calculation.
A
I
mean
okay,
so
the
petition
is
meant
to
increase
the
rent.
So
how
who
do
you
like
to
charge
to
rent
to
as
a
homeowner.
A
So
if
you
find,
if
you
as
an
individual
I,
see
the
question,
if
you
as
an
individual
homeowner,
decide
to
put
an
improvement
on
your
mobile
home,
that
that
is
a
decision
made
by
you
and
not
by
the
landlord,
slash
Park
owner.
A
If
you
want
to
reach
an
agreement
with
the
park
owner
about
sharing
the
costs
and
improving
and
increasing
the
rent
because
of
an
improvement
on
your
mobile
home
space,
that
is
also
a
possibility
that
is
called
a
shared
petition.
A
joint
petition
and
that
needs
to
be
initiated
by
the
homeowner
slash
space.
Tenant
I
did
not
even
mention
the
joint
petitionship
yeah.
Okay,
good.
B
All
right
any
other
questions.
You
can
also
raise
your
hand
if
you
would
like
to
speak
or
if
you're
joining
us
by
phone,
you
can
dial
Star
nine.
Otherwise
we
have
both
the
Q,
a
box
or
the
chat
open.
All
right,
I
see
a
hand
by
Joan.
C
Can
you
hear
me
hi,
Joan
Hi?
How
are
you
good,
I'm
curious
about
the
guaranteed?
C
Tell
me
what
it
is
that
is
guaranteed
to
the
owner,
I
understood
originally,
that
it
was
the
very,
very
bottom
line.
The
final
profit
on
the
on
the
operation
that
had.
B
C
A
So
maintenance
of
net
operating
income
is
the
methodology
that
is
used
to
determine
whether
or
not
a
park
owner
gets
a
fair
return
on
their
Investments.
So
what
we
do
is
we
take
the
base
year,
which
is
2021,
and
we
look
at
the
net
operating
income
of
the
landlord
and
then
in
the
year
that
he
files
a
petition
that
he
wants
to
increase
the
rents
because
he
feels
he
has
no
fair
return
on
income
anymore,
say
he
in
2023.
He
files
that
petition.
A
The
hearing
officer
is
now
going
to
compare
his
2021
net
operating
income,
which
his
2023
net
operating
income
and
that
net
operating
income
should
be
able
to
have
increased
with
the
percentage
of
the
CPI.
A
A
If
that
percentage
is
under
the
10
percent,
the
the
hearing
officer
might
be
able
to
give
him
allow
him
to
have
a
higher
rent
increase
and
he
will
calculate
exactly
how
much
that
would
be
if
his
net
operating
income
increased
with
more
than
the
10
percent,
and
this
these
are
just
hypothetical
numbers
right.
It's
not
really
ten
percent,
but
if
it's
more
than
10
percent,
then
he's
not
allowed
an
additional
rent
increase.
C
My
question
is:
I,
don't
understand
if
net
operating
income
is
the
bottom
bottom
bottom
line
when
you
make
an
expense
sheet,
when
you
make
them?
Oh,
what
what
do
you
call
it
when.
A
You,
okay,
a
net
operating
is,
it
is
yeah.
So
in
the
regulations,
it
is
exactly
stipulated
what
you
can
and
cannot
put
as
costs
versus
the
income
that
you
have,
so
certain
costs
are
allowed
to
be
in
that
cost
sheet
and
other
costs
are
not
allowed
and
they
are
all
very
specifically
mentioned
in
in
the
regulations.
I,
don't
know
the
whole
list
by
heart
and
we
developed
a
form
with
all
these
line
items
in
there.
So
all
they
need
to
do
is
fill
out
those
costs
and
the
hearing
officer
checks.
A
Does
it
interfere
with
your
rent,
your
your
rental
rights,
for
instance,
if
if
they
mentioned
to
you
that
the
water
needs
to
be
shut
off
from
eight
o'clock
in
the
morning
till
eight
o'clock
at
night,
that
interferes
with
you
being
able
to
do
certain
things
such
as
taking
a
shower
boiling
water
just
using
water
throughout
the
day,
so
that
already
interferes
that
already
interferes
with
your
daily
use.
A
So
if
the
water
is
shut
off
for
half
an
hour
and
ultimately
it's
up
to
the
hearing
officer
to
decide
what
a
reduction
in
Services
is,
but
these
are
just
some
examples
of
things
that
he
needs
to
consider.
B
Perfect
all
right,
do
you
have
any
other
questions
again,
you
can
go
ahead
and
type
your
questions
in
the
Q.
A
you
can
also
use
the
chat
if
you're
more
comfortable,
using
the
chat
or
you
can
raise
your
hand.
It
doesn't
look
like
we
have
anyone
on
the
phone,
but
if
you
are
on
the
phone
you
can
dial
Star
nine
and
we'll
Pat
you
through.
A
So,
in
the
meantime,
while
you
think
of
your
next
question,
I
just
wanted
to
let
you
guys
know
that
I'm
planning
on
having
in-person
meetings
in
each
of
the
mobile
home
parks
to
go
over
the
basics
of
the
mhr
result.
Hopefully
to
create
more
awareness
among
all
the
mobile
home
parks.
B
B
No,
no
questions
on
our
end
and
I
did
leave
our
contact
information
up
on
the
screen
just
in
case
anyone
wants
to
write
that
down
or
take
a
picture
of
it
on
your
phone,
but
we
we
will
be
emailing
a
copy
of
the
presentation
and
a
recording
of
the
presentation
to
everybody
who
has
a
registered
this
evening.
A
I
also
wanted
to
check
in
if,
if
you
guys
received
a
newsletter
I
think
we
sent
them
out
late
last
week,
they
may
or
may
not
still
be
in
the
post
office,
just
checking,
if
you
guys
received
them
already.
B
A
No,
they
just
got
into
mail,
so
you
should
be
receiving
it
later.
This
week,
probably.
A
Looking
forward
to
seeing
you
in
The
Help
Center
mail,
please
feel
free
to
contact
us
anytime.
C
A
Okay,
everyone
thank
you
so
much
for
tuning
in
tonight,
Andrea
and
I
wish
you
a
happy
rest
of
the
evening.
Goodbye.