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From YouTube: January 31, 2023 - Rental Property Registration
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A
A
A
And
for
introductions,
I'll
start
with
myself.
My
name
is
Andrea
Kennedy
and
I
work
with
the
city's
rent
stabilization
program.
There
are
a
few
other
staff
who
work
with
our
program,
who
also
help
with
registration.
So
if
you
have
had
questions,
it's
probably
been
one
of
the
three
of
us
who
have
helped
you
there's
also
Andrea
Pena
and
Jessica
spikes.
A
So
I'll
go
ahead
and
give
the
presentation
today
and
then
you
all
can
ask
questions
using
the
Q
a
or,
if
you
want
to
raise
your
hand,
you
can
do
that
and
just
ask
your
question
out
loud
I
like
to
to
keep
everything
pretty
casual.
So
if
you
have
a
question,
just
ask
it
right
there
on
the
spot
before
we
move
on
to
the
next
thing
and
we
get
all
lost
so
I
like
to
just
address
it
right
when
we're
on
the
topic.
A
So
I'll
keep
my
eye
out
for
questions
as
we
go
through
and
then
we'll
just
answer
them
right
as
you
have
them.
A
So
this
will
be
our
agenda
for
this
afternoon,
we'll
quickly
go
over
an
overview
of
the
csfra
and
the
rental.
Housing
fees
and
I
do
have
some
slides
about
mobile
home
rent
stabilization.
So
if
there
is
anyone
here
who
manages
or
owns
rent
mobile
home
parks,
we
can
spend
a
little
bit
of
time
on
that
I.
A
Don't
recognize
anyone's
name,
so
I
might
go
quickly
over
that
section,
you
can,
let
me
know
in
the
chat
or
in
the
Q
a
then
we'll
talk
about
the
property
registration
requirements,
we'll
talk
about
the
new
compliance
and
late
fees
that
are
being
implemented
this
year,
we'll
go
over.
What
type
of
exemptions
are
allowed
under
the
rent,
stabilization
law
and
then
we'll
jump
into
the
tutorial,
so
one
through
five
are
going
to
be
pretty
quick
and
we'll
spend
most
of
our
time
in
the
tutorial,
and
it
should
last
us
about
an
hour.
A
So
this
was
a
voter
approved
measure
by
approved
by
the
voters
of
Mountain
View,
and
its
intention
is
to
stabilize
the
community
by
reducing
housing,
turnover
and
certain
types
of
rental
units,
and
it
does
that
in
three
main
ways.
First
is
stabilizing
rents,
so
that
would
be
those
rent
caps
and
rent
limits
that
we
have
each
year.
A
All
right
who's
covered
so
in
Mountain
View,
most
of
our
multi-family
housing
rental
properties
are
covered,
so
that's
properties
with
three
or
more
units
and
they
were
built
before
the
law
went
into
effect,
which
was
December,
23,
2016.
A
A
A
A
A
And
each
year
the
rental
housing
committee
adopts
a
budget.
This
year
we
adopted
a
budget.
We
divide
the
budget
by
the
number
of
units
in
the
city
that
are
covered
by
the
law
and
we
get
96
dollars
per
unit
for
the
year
2023
rental
housing
fee.
So
this
fee
is
due
February
2nd.
So
what
that's
two
days?
A
So
if
you
haven't
received
your
invoice
or
you
haven't
paid
the
fee
and
you're
having
trouble
with
that.
Let
me
know
here,
and
we
can
try
to
resolve
that
before
the
due
date,
all
right
and
then
I
just
put
here
a
little
stepladder
that
shows
you
some
of
the
past
rental
housing
fee
invoices
and,
as
you'll
see
they
change
depending
on
what
the
budget
was
for
that
year.
A
A
Alrighty,
so
we
talk
about
property,
registration
and
the
requirements
it
is
mandatory
and
properties
must
register
annually,
so
they
have
to
register
every
year
and
the
registration
is
due
by
February
1st
of
each
year.
So
that's
tomorrow,
so
I'm
glad
you
all
joined
us
in
case
you
have
any
questions
and
we
can
do
some
troubleshooting
if
you
need
help,
so
we
don't
miss
the
due
date
for
that
there
are
allowed
exemptions
as
an
owner.
A
You
can
apply
for
an
exemption
if
you're
living
in
one
of
your
units
or
if
you
have
an
immediate
family
member
who
lives
in
one
of
your
units,
like
your
parents
or
your
child,
they
can
also
apply
for
an
exemption
on
that
unit.
Those
do
have
to
be
submitted
every
year
and
I
can
show
you
how
to
do
that
when
we
get
into
the
tutorial.
A
So
if
you
have
a
new
tenancy,
if
a
tendency
is
terminated,
if
there's
any
change
in
the
ownership
or
Management
contact
information,
you
need
to
to
update
that
within
30
days
of
that
change,
taking
place
and
I
can
show
you
how
to
do
that.
Also,
and
then
finally,
I'd
like
to
talk
about
some
of
the
notices
that
the
csfarain
requires
our
landlords
to
submit
a
copy
of.
So
that
would
be
any
termination
notices
and
any
Court
UD
unlawful
detainer
paperwork.
A
That's
that's
filed
against
your
tenant,
any
banked,
rent
increases
that
you
might
serve
or
if
you
have
any
tenant,
buyout
agreements
that
you
come
to
with
your
tenant.
A
copy
of
that
documentation
is
required
to
be
submitted
to
the
city
or
to
the
rental
housing
committee,
and
we
have
a
way
for
you
to
do
that
on
the
website.
A
All
right,
so
I'll
pause
here,
because
I
see
a
question.
The
question
says:
does
payment
of
the
invoice
constitute
registration
of
the
property?
That
is
such
a
good
question.
So
there's
a
lot
of
confusion
around
that.
They
are
two
separate
things
so,
just
because
you've
paid
the
fee
does
not
mean
that
you've
registered,
they
are
very
separate
and
they
have
very
separate
late
fees
that
you
can
get
so
just
because
you
do,
one
doesn't
doesn't
mean
you've
done
the
other.
A
Okay,
so
the
next
thing
I
like
to
talk
about
is
the
termination
note
is
follow-up
requirement.
So
it's
a
little
bit
newer
than
the
other
requirements
for
documentation
that
needs
to
be
submitted,
so
I
spend
a
little
bit
more
time
on
it.
So,
as
I
just
mentioned,
there
are
certain
types
of
notices
or
documents
that
you
serve
to
the
tenant.
That
also
need
to
be
sent
to
the
rental
housing
committee,
so
termination
notices,
I,
think
most
of
our
landlords
do
do
that.
A
A
A
All
right
and
I
will
mention
this
again
because
I'm
not
sure.
Maybe
we
have
a
few
people
join
a
little
bit
later,
but
we
had
a
question
earlier
asking
if,
if
you've
paid
the
fee,
is
that
sort
of
the
same
thing
as
registering
and
no
so
paying
the
fee
and
registering
your
property
are
two
entirely
separate
processes?
A
A
Okay,
so
if
If
a
landlord
fails
to
either
pay
their
fee
or
fail
to
register
their
property,
they're
going
to
be
considered
substantially
non-compliant
with
the
csfra,
and
if
a
landlord
is
out
of
compliance
with
the
CSF
right,
they
are
not
lawfully
allowed
to
increase
their
rents.
A
So
you
can't
use
the
standard
rent
increase
that
happens
every
year
no
banked.
Rent
increases
cannot
file
a
petition
to
increase
the
rent.
You're
only
allowed
to
increase
rent
if
you're
fully
in
compliance
with
the
csmra.
So
that's
why
you
want
to
make
sure
that
you
are
registered
and
that
you've
paid
all
your
fees.
A
Okay,
so
if
you
are
not
in
compliance,
there
are
a
couple
things
that
may
be
happening,
and
this
is
starting
this
year.
So
this
is
all
very
brand
new,
so
we'll
be
sending
out
compliance
letters
to
all
landlords
at
the
beginning
of
March
letting
people
know
if
they
are
not
in
compliance
with
a
certain
part
of
the
law
or
maybe
more
than
one.
So
if
you
haven't
registered
or
you
haven't
paid
your
fees
or
both
will
indicate
what
our
records
are
showing
and
then
hopefully
you'll
be
able
to
correct
that.
A
However,
if
30
days
have
passed
since
you
received
your
non-compliance
letter
and
the
issue
has
not
been
resolved,
another
non-compliance
letter,
a
second
non-compliance
letter
will
be
sent
and
a
copy
of
that
will
be
sent
to
the
affected
tenants
so
that
they
can
sort
of
know
what
the
status
of
the
property
is
and
they
can
check
to
see
if
they've
received
any
rent
increases
during
the
time
that
property
was
not
in
compliance.
A
The
other
thing
that
people
can
do
is
check
the
compliance
status
of
the
property
at
the
registration
website,
which
is
mvrent.mountainview.gov.
There
is
a
public
search
bar
at
the
top
and
it
shows
you
just
a
snapshot
overview
and
one
of
the
things
it
includes
is:
has
the
fee
been
paid
and
has
a
property
been
registered,
so
people
can
check
that
now,
just
by
typing
the
address
in
I'll
show
you
what
it
looks
like
it's
it's
very
high
levels.
A
A
Have
they
done
this
thing
all
right
and
then
you'll
see
here
on
the
second
box
is
the
actual
late
fees
that
can
be
incurred,
depending
on
which
violation
you
have.
So
if
you
haven't
paid
the
late
fee,
it's
a
four
percent
per
unit
per
month
thing
for
not
paying
your
sorry,
not
paying
your
property
registration
fee.
A
A
So
again
that
that
can
also
add
up
so
again
as
we
go
through
this,
please
feel
free
to
ask
any
questions.
We
don't
want
anyone
to
feel
stuck
and
we
want
you
to
be
able
to
get
your
registration
in
by
tomorrow.
A
A
All
right
is
that
marble,
barbell
yeah
hi
Hi.
C
How
are
you
good?
This
might
be
a
confusing
situation,
but
my
mother
has
a
single
property
home
on
the
property.
Is
a
duplex
built
prior
to
1995?
C
B
C
So,
based
on
the
two
definitions
you
provided,
that
doesn't
seem
to
fit
either
one,
so
we
do
pay.
We
have
been
paying
the
fee
every
year
for
two
units
we
paid
last
year
and
the
year
before
for
the
CSF
csfra
invoice,
because
the
duplexes
are
rented
out,
but
this
this
registration
of
the
property
is
new
to
us.
So
that's
why
I'm
confused.
A
A
C
A
C
Okay,
all
right
I'll
I'll,
listen
some
more
but
yeah
that
that's
my
specific
situation.
A
A
A
All
right
so
fee
exemptions
we'll
go
over
quickly
and
then
I'll
spend
more
time
in
the
actual
tutorial.
D
A
All
right,
so
exemptions
so
see
a
temporary
exemptions,
depending
on
how
many
units
you
have
exempt
will
reduce
your
rental
housing
fee
by
the
the
amount
per
unit.
So
this
year
it's
96
dollars
per
unit.
So
if
you
have
any
unit
exemptions,
you
can
reduce
your
fee.
B
A
Much
and
then
obviously
that
exempt
unit
is
exempt
from
the
whole
csfra
ID
and
all
of
the
requirements
under
rent
stabilization.
So
we
do
have
property
exemptions.
Most
people
who
have
property
exemptions
have
already
claimed
them,
so
they
probably
don't
apply
to
you,
but
it
would
be
if
your
property
is
built
after
the
effective
date
of
of
the
csfra,
which
is
December,
23rd,
2016.
A
or
again,
if
you're,
one
of
those,
those
fully
government
or
subsidized
rental
properties,
and
then
that
would
be
the
whole
building
would
be
exempt,
but
mostly
unit
exemptions
apply
to
our
property
owners.
A
So
that
would
be
an
owner
occupied
unit.
If
the
owner's
immediate
family
member
occupies
the
unit
or
if
there's
a
duplex
so
for
our
example,
question
they
were
seems
like
there
might
be
a
couple
of
exemptions
on
their
property.
The
duplex
would
be
exempt
and
then,
if
an
owner
is
living
in
one
of
the
single-family
homes,
that
was
on
the
property
that
you
can
also
claim
an
exemption
on
that.
So
you
have
potential
three
exempt
units
and
you
would
just
enter
that
into
the
database
every
year,
while
you're
doing
your
registration.
A
Alrighty
so
I'm
gonna
jump
into
the
tutorial,
but
I'm
going
through
the
first
few
slides
on
the
PowerPoint
and
then
I'll
go
to
the
website.
We
have
a
question.
A
Good
question,
so
the
question
is
asking:
how
do
how
do
you
pay
a
previous
year's
missed
fees
I'm?
Assuming
this
this
person
went
on
the
public
search
and
saw
that
2018
was
listed
as
not
paid
for
the
property.
We
will
be
able
to
get
that
to
you.
So
if
you
also
want
to
stay
around
at
the
end,
we
can
send
it
to
you
in
an
email
and
then
you
can
get
all
paid
up
before
the
due
date.
A
So
yeah,
that's
a
great
tool.
If
you
look
on
there
and
you
see
anything
looks
out
of
place,
we're
I'm
also
going
to
have
our
contact
information
up
at
the
end
always
reach
out
to
us.
If
you
have
any
questions
and
we're
happy
to
look
into
any
any
of
the
issues
you
might
be
seeing
or
if
something
looks
incorrect,
we
can
double
check
for
you.
A
Okay,
so
I'll
go
through
how
to
create
an
account
online.
This
will
be.
This
first
part
is
going
to
be
for
new
users
if
you've
never
gone
on
the
website
before
this
is
for
you,
so
the
actual
registration
website
is
MV
rent.mountainview.gov.
A
We
do
have
a
user
guide
oops
and
that's
it's
just
a
step-by-step
sort
of
picture
tutorial.
It
will
look
a
lot
like
this,
the
next
couple
of
slides
that
you
see,
but
you
can
access
that
at
mountainview.gov
run
stabilization,
slash
registration
guide
and
it
will
look
like
this,
so
the
first
step
would
be,
of
course,
to
go
to
the
website,
and
then
you
want
to
click
on
the
landlord
button
here.
A
A
So
as
a
tip
that
I'll
say,
if
you
have
the
need
for
more
than
one
person
to
access
this
account
or
to
edit
things
on
various
properties,
you're
going
to
want
to
use
a
business,
email
or
an
email
and
password
that
you
create
just
for
registration
or
something
where
you
don't
mind,
having
one
email
that
multiple
people
can
access.
A
So
yeah
pick
your
email
wisely,
especially
if
you're
a
larger
property
and
then
you
need
to
create
your
password
and
that
has
to
be
between
8
and
16.
Characters
has
to
contain
a
capital
has
to
contain
a
number
and
a
special
character.
A
A
There
we
go
cap
support
at
3disystems.com,
so
3di
systems
is
actually
the
company
that
we
use
to
build
our
registration
database.
So
this
is
not
spam.
This
is
real
and
then
you'll
get
a
link
here
that
says,
visits
this
website
to
activate
your
account,
click
that
link
and
then
it
will
send
you
back
over
to
the
website
and
then
you
can
just
use
your
email
and
password
that
you
just
created
to
log
in
all
right.
So
there's
that
now
I'm
going
to
go
over
to
the
actual
web.
A
Okay,
all
right,
so
this
is
what
the
landing
page
is.
So
if
you
go
to
mvrent.mountainview.gov
it'll
come
to
this
home
page
mine's
a
little
bit
different,
because
this
is
a
demo
account
I'm,
just
going
to
be
making
up
information
to
show
you
how
to
do
it,
but
it
should
look
the
same
for
you
so
we'll
be
on
this
page.
We'll
click
landlord.
A
And
since
we
just
created
our
email
and
password,
we
should
have
that
here
and
we'll
be
able
to
log
in.
A
A
So
if
you've
already
done
that
you,
if
you've
already
been
in
here
before
and
creating
an
account
and
entering
information
for
your
property,
you
probably
can
just
click
in
the
property
profile
page
that
you
see
here,
but
if
you're
brand
new,
you
want
to
add
the
property
from
scratch.
So
we
want
to
use
this
blank
image
here
and
click
on
the
button.
That
says,
add
property.
A
Auto
populate
stuff
in
there,
so
in
order
to
claim
your
property,
you
have
an
APN
and
pin
combination
and
the
pin
number
is
unique
just
to
the
property
owner
and
you
should
have
received
this
on
your
rental
housing
fee
invoice.
So
if,
if
you
need
a
reminder,
there's
this
little
link
here,
it
says
where
to
find
APN.
D
A
And
then
you'll
see
here
it's
going
to
pop
up
my
address
and
so
I'll
double
check
that
that's
correct.
This
is
right.
This
is
the
address.
I
was
trying
for
and
then
I
can
go
ahead
and
click
submit.
A
If
you
have
a
name
for
your
property,
you
can
type
that
in
here,
so
I'll
call
mine,
Kennedy,
Gardens
and
I
can
submit
that
and
then
you'll
see
here
right
away.
It's
popped
up
right
here,
so
I
can
just
then
click
into,
and
you
can
click
anywhere
on
that
picture.
A
A
And
again,
if
there's
any
questions
during
this,
please
raise
your
hand
or
type
the
Q
a
otherwise.
It's
really
easy
for
me
to
just
Ramble
On.
So
stop
me,
please.
If
you
have
questions
okay,
so
once
you're
in
here
to
your
property
profile,
you'll
see
a
couple
things.
We
tried
to
make
them
in
Red,
so
they
stand
out.
You'll
see
your
status.
A
Is
a
registration
open
with
this
exclamation
point,
and
that
means
that
there
are
some
things
we
need
to
do
before
we
can
submit
and
we
can
look
right
underneath
there's
three
things
we
need
to
do.
We
need
to
type
in
our
unit
information
we
need
to
type
in
our
owner
contact
information
and
our
manager
contact
information,
so
I
personally
like
to
start
with
the
contact
information
before
I
start
with
the
unit
information,
but
that's
probably
just
a
personal
preference,
but
to
do
that.
I
go
up
to
these
tabs
here
these
these
tabs.
A
We
are
currently
in
the
address
tab.
We
want
to
go
over
into
the
contact,
tab
and
you'll
see
it
has
a
little
exclamation
which
tries
to
bring
your
attention
to
that
and
then
once
we're
here.
It's
blank,
so
we
know
we
need
to
enter
the
owner
information
and
the
con
and
the
manager
contact
information.
A
A
We
get
a
drop
down
menu,
let's
start
with
owner
all
right.
So
now
I'm
going
to
type
in
my
information.
So
my
name,
my
phone
number
you're
going
to
want
to
make
sure
this
is
the
best
contact
information
that
you
have,
because
we
do
use
this
information
to
reach
out
to
people.
A
So
it's
helpful
to
have
it
correct
date
of
initial
occupancy
just
means
date.
The
actual
building
was
built
and
was
first
allowed
to
have.
People
occupy
it
and,
like
I
said
most
of
our
properties
and
Mountain
View
are
before
1995,
so
we'll
put
that
there.
A
The
person
on
the
line
I
have
a
solution
for
you,
but
it's
separate
so
we'll
keep
it
for
another
time,
all
right.
The
other
business
information
we
want
to
add
is
the
owner
type.
So
let's
say
it's
a
trust.
The
data
of
most
recent
property,
title
change,
let's
say:
2000,
purchased
a
transferred.
A
Paid
2000
again
in
my
case
and
then
here
we
have
our
preferred
method
of
contact.
So
do
you
prefer
mail
or
do
you
prefer
email
or
both
you
can
put
that
there
and
then
you
want
to
make
sure
to
scroll
down
it's
easy
to
not
scroll
down
but
be
sure
to
make
sure
you
fill
out
every
field.
So
I
use
my
little
mousy
mouse
to
scroll
down,
but
you
can
also
use
the
scroll
bar
on
the
side
here.
A
A
A
But
if
it's
the
same
as
your
home
address
and
you
already
just
typed
everything,
you
don't
need
to
type
it
again.
You
can
just
click
same
as
home
address
and
it
auto
populates
that
for
you
once
you're
all
done
there,
we've
filled
everything
out.
We
click
the
add.
A
We
can
either
edit
or
just
delete
it
and
start
over
whatever
works
for
you.
You
can
do
that
here.
If
you're
doing
your
annual
registration-
and
you
already
have
this
information,
but
something's
changed
just
go
in
and
edit
that
all
right
so
then
the
other
thing
we
need
is
manager
information.
So
we
do
the
same
process.
A
A
And
here
we
go
so
you'll
see
now
we
have
owner
and
manager
contact
information.
This
works
the
same.
If
you
want
to
edit
or
delete
you
can
do
that
if
you
have
more
people
that
you
want
us
to
have
contact
information,
for
you
can
continue
to
add
contact
and
just
do
it
under
other
and
type.
It
type
that
information
in
and
now
you'll
notice
that,
in
the
contacts
that
red
exclamation
is
gone
because
everything
that's
required
is
filled
in
so
once
we're
done
there.
We
want
to
go
back
over
to
the
addresses
tab.
A
A
So
now
we
can
think
about
adding
our
units.
So
one
thing
I
like
to
mention
is
that
in
our
site
addresses
section
at
the
top
here
we
have
the
option
to
add
more
so
some
properties.
For
example,
if
you
have
a
duplex,
a
single
family
home
on
your
property,
they
probably
all
have
different
site
addresses
most
likely,
maybe
not,
but
usually
so
you
can
add
them
here
and
you
do
again
like
I
said
all
those
buttons
for
actions
are
over
to
the
right
click
that
and
then
let's
say,
that's
seven.
A
A
And
now
you'll
see
we
have
more
than
one
side
address
on
this
on
this
property,
so
it
makes
it
a
little
easier
to
have
everything
on
that's
on
one
parcel
all
together,
instead
of
having
a
bunch
of
different
separate
property
cards
for
each
one.
A
So
you
could
do
that
and
you
can
add
as
many
as
you
want,
we
have
one.
You
know
some
of
our
bigger
properties
can
have
you
know
six
or
seven
different
addresses
and
each
one
can
have
a
ton
of
different
units,
so
it
can
go
as
much
as
you
need
to
go.
The
other
thing,
that's
sort
of
nice
that
we
added
in
is,
you
can
change
the
picture
here.
These
are
pulled
off,
Google
and
they're,
not
always
right
and
sometimes
they're
a
little
ugly.
A
A
A
B
B
A
For
you
to
to
speak
yeah,
you
can
raise
your
hand
I.
Had
someone
else
tell
me
that
I
haven't
been
able
to
recreate
that
issue.
Is
it
an
other
or
manager
and
also
I
do
recommend
using
Google
Chrome
as
your
browser?
It
works
the
best
owner.
Okay,
it
works
the
best
better
than
Explorer
are
better
than
Firefox
or
any
of
those
other
ones
that
you
might
use.
Google
Chrome
works
the
best.
So
let
me
delete
this.
One
I'll
try
owner
again.
A
B
A
A
A
A
This
chart
is
going
to
automatically
populate
as
you
enter
in
your
unit
information.
They
don't
really
have
to
pay
much
attention
to
it.
It
just
Auto
populates,
but
you
will
see
now
we
have
our
properties,
so
we
have
one
chart
for
each
address
that
we
entered
in
and
now
we
need
to
enter
the
unit.
So,
let's,
let's
start
with
with
this
first
address
here
and
there's
a
couple
ways
that
we
can
add
units,
so
we
can
add
multiple
units
as
like,
a
bulk
upload
or
we
can
add
units
individually.
A
So
if
you
have
a
lot
of
units,
you
probably
want
to
use
the
spreadsheet
so
there's
this
longer
button.
This
is
ADD
update,
multiple
units,
click
on
that
and
you'll
have
the
site
address
here.
So
right
now
we're
working
on
1715,
Sierra,
Vista,
there's
two
options:
we
can
add
units
or
we
can
update
existing
units.
So
since
we
have
never
done
this
before.
In
my
example,
we
don't
have
any
units
to
update,
so
we
need
to
start
from
scratch.
So
we
have
to
start
with
this
add
units
button,
so
here
we'll
download
the
fillable
spreadsheet.
A
A
A
A
You
want
to
be
very
careful
if
you're,
using
the
spreadsheet
option,
because
the
formatting
needs
to
match
the
example
line
exactly
otherwise
you're
going
to
run
into
errors,
it's
a
little
finicky,
but
it's
better
than
not
having
a
bulk
upload
option.
A
Well,
so
we
tried
to
build
one
out
for
you
all
and
it
exists,
but
the
formatting
does
need
to
be
the
same
as
the
example
line,
so
that
the
system
can
read
it.
So
sometimes
it
helps
if
you
have
a
format
painter
this
little
button
here.
You
just
drag
it
down
and
format,
along
with
the
example
line,
all
right,
so
then
you
would
delete
the
example
line.
A
B
A
And
then
just
have
you
ever
panicked,
wait
another
15
seconds.
It
takes
a
little
while
to
load,
but
then
you'll
see
now
at
7
15,
Sierra
Vista.
We
have
the
unit
that
I
that
I
upload
in.
So
you
can
do
that
if
you
have
a
lot
of
units,
if
you
just
have
one
or
two,
it's
probably
easier
to
just
do
it
one
by
one,
but
that's
up
to
you
to
decide
so,
okay.
So
the
other
thing
you
can
do
if
you've
already
been
in
here
before
and.
A
A
A
A
Okay
and
I
do
say,
there's
a
question,
but
I'll
just
talk
about
how
to
add
units
individually.
So
now,
let's
say
we
have
one
unit
on
one
two:
three
Castro
Street.
If
you
want
to
do
it,
one
by
one,
just
click
add
a
unit
and
there's
a
pop-up
enter.
The
unit
number
here
select
the
occupant,
so
you
can
do
owner
manager
they
get
tenant
and,
depending
on
what
you
click,
it
will
expand.
A
A
A
I,
don't
tell
you
how
much
the
increase
was,
so
that
can
help
and
then
you'll
also
notice,
there's
this
little
rent
History
Section
at
the
bottom
here
this
is
optional.
If
you
want
to
use
it
to
keep
track
of
your
different
rents
as
far
back
as
the
CSF
Ray
went
into
effect,
you
can,
but
it's
not
required.
A
A
A
A
What
can
I
spell
and
unit
or
something
like
that,
and
then
you
can
say
it's
owner
occupied
and
it
is
going
to
ask
me
to
upload
a
document.
So
if
you're,
an
owner
who
occupies
the
unit
you
want
to,
you
want
to
upload
some
sort
of
document
that
shows
that
you
live
there.
So
some
people
will
upload
like
a
PG
e
bill
or
a
cable
bill
that
have
the
whole
address.
It
needs
to
have
everything
it
needs
to
have
the
person's
name
and
then
the
address
and
the
unit
number.
A
So
we
can
see
that
that
person
actually
lives
there,
and
then
you
just
declare
that
it's
true
and
correct
and
complete,
and
then
you
would
submit
that.
So
let
me
just
do
one.
A
A
No
there's
not
a
way
to
do
that.
So,
if
you
haven't
registered
in
Prior
years,
you
want
to
just
make
sure
you're
registered
starting
now.
A
A
Okay,
so
the
other
thing
I'll
show
you,
for
example,
if
you
did
submit
an
exemption
request
at
the
bottom
of
your
screen.
Here
is
your
case
history
and
that's
going
to
have
a
history
of
everything
you've
ever
done
on
the
website.
A
A
Let
it
reload
there,
you
go,
there's
back
so
that's
this
year
and
then
we
have
a
unit
exemption
that
was
filed.
Also.
A
A
A
The
other
thing
I'll
show
you
is,
if
you
want
to
submit
like
a
termination
notice,
you
want
to
do
that
on
a
per
unit
level.
So
let's
say
we
have
a
termination
notice
for
7150
Vista,
we'll
go
to
unit
one
all
the
way
over
to
the
menu
and
we'll
submit
termination
notice,
and
it
will
give
you
a
reminder,
so
this
can
be
used
to
file
a
copy
of
the
notice
with
the
rental
housing
committee
within
three
days
of
serving
that
to
the
tenant,
so
you'll
enter
in
some
information.
A
Real
information
in
them
and
you
want
the
date
that
you
actually
served
it
onto
the
tenant.
So
let's
say
you
did
that
on
Friday
and
it
was
for
a
three-day
notice
to
pay
rent
I
quit.
A
A
A
Then
we
enter
our
name
first
and
last
is
required.
Phone
and
email
is
optional.
It
is
helpful
if
staff
has
any
questions
about
the
notice
or
there
was
an
error
that
we
found
it's
helpful
to
know
who
submitted
it
so
that
we
can
contact
them
directly,
instead
of
maybe
reaching
out
to
the
wrong
person.
A
A
So
when
you
are
all
ready
to
go,
all
your
information
looks
complete.
You've
done
your
unit
exemption.
You
want
to
make
sure
that
you
actually
submit
the
registration
for
review,
because
at
this
point
you
fill
in
some
information,
but
staff
doesn't
know
that
you
did
that
until
you
submit
it.
So
we
want
to
scroll
down
to
the
bottom,
where
this
is
a
rad
review
and
submit
button
here,
be
sure
to
click
that.
A
And
then
you'll
see
your
registration
is
blue.
Now,
here
it's
registration
submitted
because
you've
submitted
that
and
then
that
just
means
it's
in
the
staff's
queue
to
review.
If
we
have
any
questions
again,
we'll
reach
out
to
you,
but
once
we
review
it
and
accept
it,
it'll
turn
green
I'll,
say
registration
accepted
all
right,
I
see
a
question.
A
A
I'll
take
a
look
for
you,
okay,
so
that's
pretty
much
it
if
you
have
any
other
questions
or
something
you
want
to
see,
raise
your
hand
or
type
in
the
Q,
a
the
only
other
thing
I
really
want
to
show.
You
is
this
overview
tab
here.
A
So
this
first
part
of
the
overview
tab
that
has
this
information
and
the
map.
That's
going
to
be
the
information,
that's
publicly
searchable,
so
it
will
show
the
APN,
which
is
the
pro
like
the
property
parcel
number
that's
given
out
by
the
county.
A
There's
just
a
little
help
question
that
says
after
February,
2nd
of
each
year,
the
following
registration
statuses
indicate
that
the
property
may
be
out
of
compliance,
so
if
you're
still
in
registration,
open
or
if
you
have
a
registration
not
submitted
status,
those
are
not
in
compliance,
but
if
your
registration
submitted
or
registration
accepted
or
registration
complete,
you
are
good
to
go
current
annual
rental
housing
fees
paid.
This
one
is
a
no.
A
If
you
look
on
your
property
right
now,
it
will
say
no,
we
have
not
updated
it.
Yet
we're
going
to
do
a
math
upload,
we're
waiting
for
the
due
date
of
the
invoice
to
upload
those.
A
And
then
we'll
continue
to
update
this,
because
this
has
to
be
manually
done
by
staff.
So
we'll
do
this
once
a
month
and
we'll
put
a
little
disclaimer
on
here
for
that
so
there's
a
section
here
for
a
previous
annual
rental
housing
fees
paid.
A
A
If
you
have
not
registered
in
previous
years,
it
will
list
us
there
as
well
and
that
Associated
site
addresses
we'll
just
have
the
other
addresses
we
added.
So
that
is
what
you'll
see
there
the
case
history
won't
show
up,
but
it
just
shows
up
for
the
person
logged
in
every
time
they
log
in.
But
if
you
look
at
the
public
side,
it
will
be
there.
B
B
B
A
A
B
A
This
is
our
phone
number
or
our
email
address
here,
mvrent
at
mountainview.gov.
You
can
send
us
an
email
or
call
us
on
the
phone.
If
you
are
stuck
on
something
or
something
is
acting
weird
for
you,
it
can
be
helpful
to
send
screenshots
in
an
email
so
that
we
have
a
visual
to
also
know
what
you're
seeing
on
your
side,
because
sometimes
things
work
for
us,
but
they're
not
working
for
you
and
that's
what
we
need
to
know
the
other
thing.
We
have
some
office
hours
that
you
can
always
come
to.
A
A
We
also
have
in
person
times
that
we
meet
and
that
would
be
the
housing
and
eviction
help
center,
so
we're
at
the
Mountain
View
public
library
and
the
second
floor
program
room
every
first
and
third
Thursday
from
one
to
five
o'clock.
So
you
can
come
visit
visit
us
there
if
you
need
help
outside
of
that,
we
can
set
up
a
one-on-one
meeting.
A
All
right
so
I
have
to
mention
our
free
mediation
program.
We
have
with
the
city
of
Mountain
View,
it's
a
really
wonderful
for
all
of
our
property
owners.
Our
managers
that
work
in
Mountain
View.
It's
also
free
for
anyone
who
lives
in
Mountain
View.
So
we
really
really
encourage
people
who
are
having
some
sort
of
a
dispute
or
an
issue
to
try
mediation.
We
have
wonderful
volunteers
who
are
trained
mediators,
who
sort
of
help,
navigate
a
conversation
and
help
two
people
get
to
a
solution
that
will
work
for
both
of
them.
A
So
you
can
use
this
for
issues
with
your
own
tenants
or
if
you
have
two
tenants
who
can't
seem
to
get
along
they,
they
handle
a
lot
of
like
neighbor
to
neighbor
issues
as
well.
They
can
suggest
that
also
some
legal
resources,
there's
the
California,
the
Santa
Clara
County
Bar
Association
lawyer
referral
service
or
Superior
Court
self-help
center
there-
and
this
is
us,
so
if
you
need
any
help,
you
can
again
email
us
at
the
mbrant
at
Mountain,
view.gov
or
my
email
is
andrea.kennedy
at
Mountain
view.gov.
A
Alrighty,
so
we
do
have
a
question
here
and
it's
saying:
if
you
haven't
and
duplex
on
your
property,
do
you
have
to
register
the
duplex
since
it's
exempt
I
would
say
technically
no,
but
if
you
wanted
to
put
it
on
there
just
to
have
it,
we
did
have
an
option
where
you
can
list
it
as
exempt,
but
it's
not
covered.
B
B
C
B
B
A
A
I,
don't
think
so,
okay,
so
if
you
are
all
done
and
you
have
no
more
questions
and
you're,
not
hanging
around
feel
free
to
jump
off.
Thank
you
so
much
for
coming
I
hope
that
was
helpful.
If
you
still
are
stuck,
let
us
know
you
can
email
or
try
to
give
us
a
call
either
way
works
for
us,
we'll
also
be
in
our
office
all
day
tomorrow
we
are
at
298
Escuela,
so
we
are
a
little
house.
That's
right!
Next
to
the
senior
center,
we'll
be
there
from
nine
to
five.