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From YouTube: Southern California Edison Power Talk| Aug 1 2023
Description
Join Southern California Edison for a special discussion on power advice and issues in the Palm Springs Community. Hosted by the City of Palm Springs in conjunction with Southern California Edison.
August 1st, 2023
A
Good
evening,
hi
everyone
I'm
Grace,
Garner
I'm,
the
current
mayor
of
Palm
Springs,
recognize
many
of
you
I'm
glad
that
you're
here.
So
this
is
our
first
Power
talk
with
Southern
California
Edison
and
you
know
part
of
the
reason
we're
doing
this
right
is
because
there's
so
many
questions
that
people
have
about
our
our
grid,
about
the
prolonged
heat
that
we're
having
in
in
Palm
Springs
and
exactly
what's
going
to
happen,
what
kind
of
outages
where
they'll
be
and
all
of
those
questions
are
going
to
be
answered?
A
We
did
have
a
presentation
by
SCE,
maybe
three
weeks
ago,
at
one
of
our
Council
meetings,
which
was
really
informative.
But
what
we
really
learned
from
hearing
from
all
of
you
is
that
you
have
more
questions
and
you
want
more
details.
So
that's
why
the
folks
for
medicine
are
here
to
to
present
that
to
you.
So
we
hope
that
we
can
have
a
really
informative
discussion
and
when
you
do
ask
questions,
just
I
know
that
all
of
this
stuff
can
be
frustrating
but
try
to
come
with
some
Grace.
A
B
Thank
you
mayor.
My
name
is
Melissa
Boyd
I
am
government
relations
manager
for
Southern,
California
Edison
and
we're
happy
to
be
here
today
we
have
a
number
of
folks
from
our
team
that
I'd
like
to
introduce
you
to
Luis
Lara.
He
is
our
Outreach
communicate.
I'm,
sorry
outage
communications
director
and
he's
going
to
be
answering
a
lot
of
the
questions
you
have
today
about
outages.
We
also
have
Josh
Lee
belt.
He
is
the
district
manager
for
our
Palm
Springs
service
center,
and
then
we
have
Jeff
Mumford.
He
is
our
corporate
Communications
officer
for
Edison.
B
So
he's
going
to
answer
some
questions
regarding
just
safety
and
preparedness
for
the
area,
so
we
always
like
to
start
our
meetings
with
a
safety
moment
and
I'm
going
to
bring
this
up
here.
For
you,
one
of
the
things
that
kind
of
our
hot
button
issue
right
now
is
mylar
balloons.
So
we
just
want
to
encourage
everybody
to
make
sure
that
if
you
have
a
with
a
little
bit
of
feedback,
sorry
can
you
hear
me?
Okay?
B
Oh
it's
a
phone,
not
the
feedback.
Sorry
I
thought
I
was
chirping
so
or
mylar
balloons
they're
very,
very
dangerous.
If
they're
led
into
the
gear-
and
they
hit
one
of
our
lines,
it
can
be
causing
some
significant
damage
to
our
lines,
and
so
we
encourage
you
to
make
sure
you
always
have
a
weight
tied
to
them.
If
vendors
are
selling
them,
we
want
to
make
sure
that
those
are
weighted
as
well
and
never
try
to
retrieve
a
balloon
that
is
Tangled
in
a
line.
B
It's
very,
very
important
that
that
knot
or
is
cut,
don't
puncture
the
balloon.
I'm.
Sorry
excuse
me
puncture
the
balloon
before
you
dispose
of
it.
So
don't
try
to
do
it
yourself.
We
do
have
a
little
video
just
to
show
you
kind
of
what
can
happen
been
if
a
Marley
mylar
balloon
hits
one
of
our
lines
and
we'll
have
that
play
real,
quick
foreign.
B
So
so
again
just
make
sure
that
we
are
keeping
a
hold
on
all
of
those
there's
weights
on
those
balloons
in
our
community.
So
the
agenda
today,
where
we're
going
to
be
talking
about
first
we're
going
to
talk
about
artiches,
we're
going
to
give
an
overview
on
why
and
where
and
when
we
do
conduct
outages
we're
also
going
to
be
talking
about
preparedness,
how
you
prepare
for
one
of
those
and
also
some
of
our
Communications
resources.
B
C
C
Okay,
all
right,
so
I'm
just
going
to
give
you
a
quick
overview
on
the
types
of
outages
that
we
have
within
our
repertoire.
So,
first
of
all,
it's
our
maintenance
outage.
Our
maintenance
outage
is
just
that.
It's
a
project
that
we
know
the
scope.
We
know
the
duration,
we
know
which
customers
are
going
to
be
impacted.
We
know
the
type
of
work
that's
going
to
happen,
so
we
have
the.
We
do.
Have
the
the
luxury
to
push
out
Advanced
notifications
to
customers.
Now
it's
from
a
maintenance
project.
C
Our
repair
outage
is
also
known
as
an
unplanned
outage.
A
good
example
of
that
could
be
a
big
rig
that
backed
into
a
poll
right
or
a
car,
hitting
a
pole
that
happens
quite
a
bit
and
that's
we
don't
have
the
luxury
of
time
to
send
out
notifications.
But
if
you're
signed
up
to
receive
digital
notifications,
then
we're
able
to
push
out
updates
to
you
as
that
as
that
project
or
that
repair
continues
to
to
come
into
fruition.
C
Now,
let
me
take
a
quick
pause
there.
Now
I
did
mention.
If
you
signed
up
to
receive
digital
notifications,
some
of
our
customers
are
not
signed
up
for
digital
notifications,
so
we're
not
able
to
push
out
Advanced
notifications
to
them
as
early
as
possible.
Some
customers
are
only,
we
only
have
their
home
address
and
if
they
experience
an
unplanned
outage
event,
we're
not
able
to
provide
any
updates
for
them.
So
you
can
sign
up
for
digital
notifications.
C
A
digital
notification
may
include
an
email,
a
text
or
voice
message
from
us
something
happening
if
there's
something
happening
in
the
field.
Crews
will
update
whatever
is
happening
in
the
field
with
some
information,
and
that
will
in
turn
trigger
our
system
to
push
out
information
to
you.
So
again,
we
recommend
please
sign
up
for
digital
notifications
and,
if
you
do
already
signed
up
for
them,
make
sure
that
we
have
your
updated
contact
information
as
well.
Okay,
another
type
of
an
event
is
an
emergency
type
of
event.
C
Now
an
emergency
type
of
outage
could
be
a
hybrid
of
a
maintenance
if
you
will,
in
a
type
of
repair,
outage
a
good
example
of
that
could
be.
Let's
say
we
have
Crews
that
are
performing
some
inspection
and
they
find
that
there's
a
leaking
Transformer
in
that
instance
that
leaking
Transformer
becomes
an
emergency
type
of
outage
event.
For
us,
we
need
to
get
ahead
ahead
of
it
right
away,
because
now
it
presents
a
safety
concern
or
safety
hazard
for
our
communities.
C
Again,
we
won't
have
the
luxury
of
time
to
push
out
Advanced
notifications,
because
that's
something
that
we
need
to
jump
on
right
now,
right
away,
so
we
need
to
begin
shutting
out
power.
We
need
to
begin
reducing
the
scope
of
the
of
the
of
the
outage
impact
and
start
working
on
that
leaking
Transformer.
C
Another
type
of
events
that
may
impact
our
customers
could
be
a
public
safety
power
shut
off.
Naturally,
that's
not
something
that
would
happen
very
much
in
the
Coachella
Valley
or
in
this
particular
Community,
but
perhaps
an
agency
type
of
outage-
and
you
know
an
agency
outage
event
could
happen
when
there's
an
active
Wildfire
somewhere
in
the
field
and
fire
Cal
Fire
says
Hey
Edison,
we
we've
got
some
Crews
working
under
some
lines.
We
need
you
guys
to
shut
off
power
right
away.
In
that
instance,
we
will
proactively
shut
off
that
power
right
away.
C
Our
customers
may
not
know
right
away
what's
happening
or
why
they
lost
power,
because
in
that
instance,
we're
working
under
the
emergency
umbrella
directly
with
that
agency
out
in
the
field.
Okay,
once
we
have
more
information
and
we're
able
to
update
it,
we'll
update
that
into
our
sc.com
mapping
system.
Now
one
question
I
did
receive
earlier
was
hey
Edison.
C
Sometimes
you
guys
send
me
information
and
the
link.
I
click
on
does
not
reflect
what
you're
telling
me
and
another
link
shows
something
else
right.
Well,
we've
been
able
to
work
down
on
that
in
on
behind
the
scenes.
On
our
end,
we've
been
able
to
create
this
whole
new
mapping
repository
if
you,
if
you
will
of
information
when
you
go
on
asc.com
under
outages,
there's
a
new
map
there.
C
Now
this
map
will
reflect
everything
from
future
maintenance
outages
to
active,
unplanned
repair
outage
events,
including
PSPs
events,
and
also
rotating
outage
events,
which
I'll
talk
in
a
little
while.
So
the
whole
point
is
so,
you
have
a
One-Stop
shop
for
any
information
or
any
outage
related
information
that
you
may
need:
okay,
not
maintenance,
outages,
so
again,
maintenance
outage.
We
know
the
scope,
we
know
the
duration,
we
know
which
customers
we
know,
what
what
we're
doing,
what
we're
repairing
or
what
we're
replacing
out
in
the
field
there's
more
control.
C
C
There
are
more
things
that
go
into
this
now
now
we
average
approximately
32
000
or
over
32
000
maintenance
outages
per
year
throughout
our
service
territory.
That's
a
lot,
a
lot
of
work
that
has
to
get
done.
That's
a
lot
of
work.
So
as
we're
going
through
the
process,
our
local
districts
they'll
start
to
review
the
projects
that
are
coming
up.
Okay,
we
need
to
do
a
pull
replacement,
because
this
is
a
deteriorated
pull.
It
has
to
get
done,
it's
for
Public,
Safety
or
whatever
it
is
okay.
That
poll
has
to
be
done
well.
C
Can
we
bundle
that
work
with
something
else?
So,
instead
of
having
two
outages
impacting
a
community,
can
we
do
the
poll
replacement
and
a
Transformer
replacement?
Can
we
do
something
else
involved
again
we're
looking
for
the
opportunities
to
bundle
the
work
as
much
as
possible,
we're
also
looking
at
opportunities
to
reduce
the
scope
of
customers
impacted.
So
if
we
know
that
we're
going
to
impact,
let's
say
about
50
customers,
well,
are
there
other
opportunities?
Are
there
other
switching
procedures
that
we
can
form
in
the
field
to
reduce
that
scope
even
further?
C
Additionally,
we
look
at
the
demographic
makeup
of
the
customers
that
are
slated
to
be
impacted.
So
it's
not
just
enough
that
we
know
okay,
15
customers
are
going
to
be
impacted,
but
what
does
that
mean?
What
does
that
demographic
customer
makeup
mean
if
we
have
a
Critical
Care
customer
that
has
a
heightened
medical
need
for
power?
Is
there
something
else
that
we
can
do?
Are
we
impacting
a
a
nursing
facility
and
we're
going
to
de-energize
because
we're
replacing
the
pole
in
the
middle
of
the
summer?
C
What
else
can
we
do?
Can
we
work
with
that
nursing
facility?
Can
we
delay
this
project?
Is
it
crit
of
critical
nature
or
not?
Does
it
have
to
move
forward?
What
else
can
we
do
so?
It's
not
just
a
simple
need
of
okay.
We
need
to
do
a
pull
replacement.
There's
more
thought,
there's
more
work
that
goes
behind
the
scenes.
C
Now.
Let's
say
that
word:
we
have
to
do
a
pull
replacement
and
it's
in
the
middle
of
a
heat
wave.
Well,
it's
not
just
as
simple
as
okay
we're
going
to
replace
a
pull,
no
matter
what
it
doesn't
matter.
What
anybody
says
there
are
other
other
considerations
that
we
have
to
consider.
So
if
we
have
to
do
this,
pull
replacement
and
there's
a
an
ongoing
heat
storm
well,
do
we
have
to
perform
it
right
away?
C
Does
that
work
require,
or
does
it
necessitate
the
need
to
replace
that
pole
immediately?
Can
it
be
delayed,
yes
or
no?
So
we
have
to
take
that
all
that
into
consideration,
if
there's
some
public
safety
concern
and
that
project
has
to
move
forward.
In
that
instance,
we
will
push
that
project
to
move
forward
now
for
your
communities
in
this
in
this
area,
a
lot
of
your
project,
a
lot
of
your
normal
maintenance
projects
are
not
are
kind
of
held
back.
C
C
C
C
Okay,
we
do.
We
do
take
additional
steps
on
the
notification
front
for
our
critical
care
and
medical
Baseline
customers.
Now
it
will
require
for
you
to
reach
out
to
Edison.
There
is
some
paperwork
and
stuff
you
have
to
get
done
most
of
it.
You
can
do
it
online.
It's
a
simple
process.
It's
been
streamlined
quite
a
bit
since
a
few
years
ago.
So
again,
if
you
have
a
friend
neighbor
whomever
it
is,
that
may
have
a
heightened
medical
need
for
power.
C
Please
let
them
know
to
reach
out
to
Edison
and
I
get
it
no
one
likes
to
talk
to
Edison
right.
We
only
come
into
your
mind
on
two
occasions
when
you
go
to
flip
the
switch
and
the
light
doesn't
come
on
or
when
you
have
to
pay
the
bill
and
in
both
instances
they're
not
the
best
interactions
with
Edison,
but
there
is
more
to
us
on
how
we
can
support
a
communities.
So
many
of
us
live
and
work
in
the
communities
that
we
serve
and
work
in.
C
Our
repair
outages
are
also
known
as
unplanned
outage
events.
Now,
here's
a
list
of
just
a
slew
of
reasons
for
why
outages
are
unpine
outage.
Events
may
occur
now,
I'm
not
going
to
hit
all
of
them,
but
I'm
going
to
touch
just
on
a
few
one
of
the
most
common
ones
is
birds
and
animals
getting
onto
equipment.
C
Now
this
happens
quite
a
bit
in
different
communities
when
that
happens,
and
we
see
a
trend
in
certain
communities
we'll
do
our
best
to
install
bird
guards
squirrel
guards
whatever
it
is
to
whatever
we
can
to
dissuade
animals
from
getting
into
or
making
contact
with
our
overhead
equipment.
Another
common
cause
for
us
is
a
CHP.
We
call
it
a
CHP.
Chp
doesn't
really
necessarily
like
it.
It's
car
hitting
a
pole.
That's
what
that
means.
Now
car
hitting
a
pole
typically
occurs
on
Friday
nights,
Saturday
nights,
Super,
Bowl,
Sundays,
there's
a
trend
there.
C
That's
when
these
polls
get
little
tipsy
and
jump
out
in
front
of
cars.
So
that's
when
we
started
to
see
a
lot
of
these
car
hitting
pole
type
of
events
and
also
the
mylar
balloons.
Melissa
mentioned
a
little
while
ago
about
their
mother
balloon
season.
We
actually
have
identified
a
modern
balloon
season
that
runs
from
around
February
14th
Valentine's
Day
through
the
graduation
season
and
like
clockwork
every
year.
C
You'd
be
surprised,
February,
14th,
everything's,
great
February,
17th
people
start
breaking
up,
balloons
start
coming
down
and
that's
what
we
start
seeing
the
impacts
occur
most
often
so
just
to
kind
of
want
to
highlight
for
you
now
what
happens
behind
the
scenes
when
unplanned
outage
event
occurs.
So
let's
look
into
that.
So
if
we
have
an
unplanned
outage
event,
let's
say
a
palm
frond
makes
contact
with
overhead
equipment.
C
Now,
over
the
last
several
years,
we've
made
a
lot
of
upgrades
to
our
to
our
grid,
a
lot
of
upgrades
to
our
system.
In
fact,
many
of
our
customers
have
have
kind
of.
Let
us
know,
hey.
You
know,
I
see
that
the
outages
I'm
experiencing
are
shorter
than
they
used
to
be
before.
One
of
the
reasons
for
that
is
that
we've
been
able
to
automate
a
lot
of
our
systems.
C
However,
if
that
animal
or
palm
frond
or
debris
whatever
it
is,
that's
still
stuck
there
or
there's
a
secondary
damage
to
that
circuit
or
whatever
it
is
or
that
equipment,
then
power
will
remain
shut
off,
and
that
is
what
we'll
do
we'll
trigger
our
field.
Personnel.
Our
trouble
meant
to
go
out
into
the
field
and
begin
troubleshooting
working
with
our
grid
op
centers,
so
they
can
try
to
perform
switching
remotely
to
reduce
that
outage
footprint
as
quickly
as
possible.
C
Okay,
so
that's
what
happens
behind
the
scenes
now.
Let
me
give
you
a
little
tip
for
you,
a
little
Pro
tip
If,
you
experience
a
power
outage,
statistically
we've
been
able
to
restore
the
majority
of
our
customers
within
the
first
90
minutes
that
allows
us
enough
time
to
begin
rerouting
power,
switching
work
with
different
field
Crews
with
our
switching
Crews,
we'll
begin
to
reduce
the
outage
purpose
to
the
to
those
customers
that
have
to
be
de-energized,
because
the
palm
frond
landed
on
their
Transformer
or
just
Upstream
from
them.
Okay,
so
Pro
tip
for
you.
C
If
you
lose
power
unexpectedly,
just
know
that
we
are
looking
to
probably
restore
you.
We
should
have
it
restored
in
the
first
90
minutes
unless
that
Palm
front
or
that
animal
was
like
directly
Upstream
from
you
or
that
car
hit
a
pole
that
was
directly
feeding
you
guys.
Okay
by
then
we
should
have
it
narrowed
down
to
those
customers
that
will
likely
remain
de-energized
until
those
repairs
are
completed.
Okay,
so
just
to
kind
of
give
you
a
heads
up,
so
90
minutes
is
a
good.
It's
a
good
thumb,
a
rule
of
thumb.
C
Now
rotating
outages
don't
happen
quite
a
bit,
they're,
not
very
common,
but
they
do
happen,
and
so
I
just
want
to
mention
it
for
you.
So
what
is
a
rotating
outage
event?
A
rotating
outage
event
occurs
when
the
available
supply
for
power
or
when
the
available
demand
for
power
begins
to
encroach
on
the
available
supply
of
power
and
those
instances.
C
Cal
ISO,
the
California
independent
system
operator,
will
direct
utilities
to
begin
reducing,
load
or
demanding
that
we
reduce
load
in
order
to
preserve
the
Integrity
of
the
grid
as
a
whole,
not
just
Edison,
making
the
call,
but
it's
a
an
agency,
letting
us
know
hey,
we
need
to
drop
load,
we
need
to
draw
Power
now.
Many
of
you
are
probably
wondering
okay.
So
how
do
I
know
like?
What's
when
that's
happening?
Well,
Cal
ISO
has
a
whole
system
involved.
They
go
they
kind
of.
They
have
an
incrementing
notification
process.
C
Now
many
of
you
have
seen
probably
the
advertisement
for
Flex
alert
right
flex,
your
power
flip
the
switch,
and
it
specifically
happens
during
long
duration,
heat
waves
or
heat
storms,
or
things
like
that,
Cal
ISO
will
say.
Okay,
we
need
to
flex
your
flex
your
power
shut
off
light,
so
you're,
not
using
you
know,
don't
use
any
electrical
equipment
that
is
unnecessary,
etc,
etc.
That
first
phase
is
just
to
allow
all
of
us
the
opportunity
to
begin
flexing
our
power
to
reduce
Demand
on
the
grid.
C
If
we're
still
not
able
to
circumvent
what
what
is
needed,
then
Cal
isil
will
say:
okay,
we
need
to
move
into
EA
eea1
an
emergency
event
number
one,
and
that's
going
to
require
that
maybe
we
have
more
Power
providers
get
onto
the
grid
and
start
providing
more
load
for
California,
okay
and
again
that
will
continue
to
escalate.
If
we
do
get
to
an
ee
A3.
C
You
need
to
start
leveraging
your
own
demand
drop
load
program
to
reduce
the
demand
on
the
grid,
so
those
customers
go
through
that
process.
If
it's
still
not
enough,
then,
and
then
it
will
come
down
over
to
our
commercial
customers,
all
of
us
okay.
So
if
our
rotating
outage
group
ID
number
gets
called,
then
we
have
to
drop
load
for
us
now.
One
common
question
I
do
receive
from
a
lot
of
customers
is
okay.
What
is
my
rotating
outage
group
ID,
and
is
this
going
to
impact
only
my
neighborhood?
C
Well,
the
way
it
works
is
that
we
are
all
assigned
a
rotating
outage
group
ID,
all
of
us
and
it's
usually
Alpha
0
0
1
3,
for
example,
right
or
14,
whatever
it
is,
so
we're
all
assigned
into
a
specific
group,
and
let's
say
that
my
group
gets
called
and
I'm
going
to
be
shut
off
because
we've
gone
up
to
that
extreme
and
we're
going
to
reduce
load
and
I
need
to
lose
power.
So
my
group
ID
everyone
on
zeros
a0013,
will
lose
power
for
about
50
to
60
minutes
right,
we'll
drop
load.
C
Now
I
get
it
that
sometimes
they
may
feel
like
it's
only
impacting
only
your
neighborhood,
but
it's
really
being
spread
out
throughout
the
service
territory
again
to
preserve
the
Integrity
of
the
load.
As
we
go
through
this
process,
we
go
through
that
50
minutes.
Cal
ISO
says
hey,
you
know
what
guys
we're
good
we've
been
able
to
avert
any
catastrophic
damage
or
issues.
We
can
go
ahead
and
move
forward,
no
need
for
any
more
rotating
outages.
C
In
that
instance.
My
rotating
outage
group
ID
number
goes
from
the
front
now
to
the
back
of
the
line
and
then
the
next
number
comes
into
play.
But
if
we
have
to
go
another
round
well,
then
Cali
so
we'll
direct
us
to
say:
okay
call
up
the
next
group
ID.
Then
we
need
to
drop
them
for
another
50
minutes.
For
example,
they
go
through
their
15
minutes
and
then
they
get
moved
to
the
end
of
the
line.
C
Okay
and
that's
typically
how
it
goes
now,
it's
not
a
very,
very
common
type
of
outage
event
that
we
may
experience,
but
it
will
happen.
The
most
recent
one
that
we
experienced
was
in
August
of
2020
and
before
that
I
believe
is
2001.,
so
it's
not
common,
but
it
does
happen
and
I
know
that
Cal
ISO
has
recently
been
pushing
a
lot
of
flex
alerts
or
energy
watches.
C
If
you
will
so,
if
you've
seen
that
in
the
news,
that's
what
they're
talking
about
is
they're
keeping
an
eye
on
the
available
demand
and
the
available
Supply
versus
the
demand.
That's
happening
all
right
and
we're
all
feeling
the
heat
waves,
we're
all
feeling
this
heat
storm,
so
they're
keeping
a
close
eye
on
that
on
that
dance
there.
Okay,
now
you
can
find
your
rotating
outage
Group
by
D
number,
a
few
ways
you
can
go
on
your
on
your
Edison
bill,
I
believe,
is
the
first
page
at
the
top.
C
It'll
have
rotating
outage
group
ID
number.
If
you
received
an
outage
notification
from
US
recently,
it's
now
comes
up
in
in
that
notification
as
well.
You
can
also
go
on
to
your
account
on
my
account.
Excuse
me
on
sc.com
and
it'll,
give
you
that
information
there,
and
now
you
can
go
on
our
outage
map
type.
C
In
your
address-
and
it
should
give
you
that
rotating
outage
group
ID
number
so
multiple
ways
for
you
to
get
that
rotating
outage
group
ID
number-
we
also
have
a
website
on
sc.com
just
for
rotating
outages,
if
you're
interested
in
more
information
around
that
and
preparing
for
that
in
advance.
Okay,
let
me
oh,
let
me
pass
it
over
to
Jeff
for
more
information
on
preparedness.
D
B
D
Let's
take
a
look
at
some
of
the
information
we
have
about
preparedness.
Everybody
here
has
heard
of
a
go:
bag.
You've
lived
in
California
more
than
a
month,
you've
heard
of
a
go
bag,
you're
supposed
to
have
your
Vital
Information
and
some
basic
supplies
and
and
documents
you
can't
live
without
in
your
outage
preparedness
kit.
It's
really
similar
to
a
go
bag,
I'm
not
going
to
go
through
every
one
of
these.
But
the
point
we
have
here
is
that
we
are
very
focused
on
safety.
D
It's
the
number
one
company
value
here
at
Edison,
and
this
is
going
to
take
into
account
things
like
medication,
medical
information,
contact,
information
and
so
on.
We
also
want
people
to
be
prepared
at
home.
Power
going
off
and
on
can
sometimes
damage
electronic
equipment.
Surge
protectors
are
necessary.
That's
not
the
same
as
a
power
strip.
They
have
you
know
little
circuit
breakers
in
them
and
they
keep
your
expensive
things
from
getting
Zapped,
but
generally,
when
we're
looking
at
what
you
need
to
do
to
be
prepared
for
an
outage.
D
It's
a
lot
of
common
sense
things
with
an
overlay
of
Bear
in
mind
that
we're
talking
about
electricity.
If
you
choose
to
get
a
generator,
those
have
to
be
used
very
carefully.
They're
also
not
meant
to
Power
air
conditioning
they're
meant
to
power,
the
fridge
and
some
lights
and
some
charging
devices,
and
maybe
a
fan.
So
let's
just
bear
in
mind
that
you're
not
going
to
be
able
to
replace
all
of
the
robust
power
that
comes
to
any
particular
residence
based
on
the
generators
that
we
can
buy.
D
So
you
know
one
thing:
I
have
that
I'm
really
happy
about
I
have
a
hand,
crank,
AM,
FM
little
radio
that
stays
in
my
desk
next
to
which
I
sit
and
it
doesn't
even
have
to
have
a
battery,
and
you
get
a
little
bit
of
fun
when
you
you
know,
and
then
the
radio
plays
for
a
while,
and
so
it's
fun
to
have
that
and
I
bought
it
on
Amazon,
so
I
I'm
I'm
big
on
those.
So
we
have
a
downloadable
preparedness
guide.
D
Everybody
knows
how
to
download
and
if
you
don't
well
we're
still
talking
about
some
pretty
Common
Sense
information,
but
we
are
very
clear
here
making
sure
that
you
have
your
medical
information,
your
Pharmacy,
your
doctor,
all
the
information
that
would
be
very
inconvenient
to
do
without,
if
you
had
to
be,
you
know
away
from
your
home
for
a
period
of
time,
so
food
safety
tips,
I
wasn't
sure
we
should
include
this,
but
you
know
food
can
spoil
if
it's
not
refrigerated
and
so
don't
eat
spoiled
food.
Okay
am
I
going
to
I.
D
Think
I'll
continue
with
some
of
this
okay,
so
communication
resources,
I
work
in
corporate
Communications
and
so
I
think.
That's
probably
why
they
assign
this
to
me.
We
want
everyone
who
can
to
sign
up
for
notifications
for
outages
best
done
online.
You
don't
have
to
call
the
customer
service
number.
D
You
may
have
had
an
experience
with
the
customer
service
number.
It
has
a
five
or
seven
minute
waiting
time
times
will
add
a
zero,
so
a
little
bit
I
know
I'm
not,
but
it
would
help
if
one
is
to
endure
that
line
so
going
online.
Getting
someone
to
help
you
have
your
bill
with
you.
Anyone
can
get
on
the
computer
on
your
behalf
and
help
you
sign
up
for
notifications.
Luis
mentioned
them.
They
are
intended
to
be
helpful.
They
really
do
work.
D
Sometimes
we
have
had
human
error
that
triggered
more
outage
notifications
than
were
necessary
and
people
went
through
all
the
hassle
of
getting
ready
for
an
outage
in
a
hotel
room
and
all
of
that
explaining
to
your
spouse.
What
that
hotel
room
charge
could
be
an
inconvenient
thing
sometimes,
but
in
any
case,
so
we
had
outages
that
people
were
prepared
for
and
they
came
home
and
the
outage
didn't
happen.
D
Well,
somebody
thought
better
safe
than
sorry
and
we
have
said
no
plan
better,
get
tighter,
don't
make
this
mistake
again
and
don't
call
for
any
outages
that
you
don't
absolutely
need.
So
we
went
through
some
of
that
this
year
in
Palm
Springs,
and
it
was
terrible
for
the
people
who
had
to
experience
it.
However,
better
to
be
notified
than
not
sign
up
sign
up.
D
All
of
that
is
is
very
transparent
on
the
website.
If
you
can
shop
on
Amazon,
you
can
do
this.
So
Luis
mentioned
the
outage
map.
Well,
it's
one
of
my
favorite
tools.
I
handle
calls
from
the
news
media
a
lot
and
they'll
say
what's
going
on
over
in
Palm
Desert.
We
have
this
outage
and
I
will
look
and
well
it's
not
on
the
map
because
the
outage
has
been
concluded
and
the
map
is
updated,
every
20
minutes
or
so,
and
so
that's
over.
So
occasionally
I
disappoint
reporters
by
saying
I'm.
D
D
You
can
search
by
Town
name,
you
can
search
by
county
or
you
can
look
at
the
entire
service
territory
generally
you're,
going
to
find
that
the
SCE
operated
grid
is
remarkably
robust
and
remarkably
resilient,
and
one
of
the
reasons
for
that
is
those
maintenance
outages
is
that
we
that
Luis
described
earlier.
They
are
a
pain
in
tender
places
and
I'm
on
a
team
of
people
who
are
revising.
What
the
notifications
say-
and
there
was
one
that
said-
we
apologize
for
any
inconvenience
and
I
went
no.
We
apologize
for
the
catastrophic
burden.
D
This
is
they
wouldn't.
Let
me
keep
catastrophic
burden,
but
we
did
go
away
from
any
inconvenience
because,
of
course,
it's
a
convenience.
Don't
act
like
it
might
possibly
be
inconvenient
hell.
Yes,
it
sucks
so
put
that
so
those
notifications,
you're
going
to
see,
are
going
to
be
more
firmly
worded
coming
out
and
you
can
just
imagine
me
being
in
a
conference,
call
expressing
firm
opinions,
but
nevertheless
we
have
the
ongoing
maintenance
year
round
in
order
to
keep
the
grid
working
as
well
as
it
does.
D
D
Outages
are
they've,
got
the
right
people,
the
right,
Fasteners,
the
right
truck,
the
right
lift
the
right
ladder,
the
right
gloves
all
of
that
planned
and
they
do
everything
necessary
up
until
the
point
where
they
have
to
turn
off
the
power
they
turn
off
as
quickly
as
possible
for
the
least
amount
of
time
to
do
the
work
safely
and
then
back
on
goes
the
power.
Now,
if
we're
talking
about
a
repair
outage.
D
Well,
there's
a
constant
surveillance
of
the
grid
from
boots
on
the
ground
and
drones,
overhead
and
computer
assessments,
and
all
of
that,
so
sometimes
components
get
overheated
and
fail,
and
we
had
an
outage
last
week
in
Riverside
that
lasted
24
hours
and
it
began
when
one
particular
customer
walked
in
from
Costco.
So
you
can
imagine
how
they
felt
about
that.
D
We
take
it
very
seriously,
and
generators
were
brought
in
to
a
big
big
truck
based
generators,
not
the
ones
you
can
buy
from
Honda
the
you
know,
enormous
rig
ones
and
those
were
put
in
place
to
keep
the
power
going
because
it
was
also
104
degrees
in
Riverside,
and
we
knew
that
that
was
a
public
safety
need.
So
all
of
that
goes
into
the
planning,
but
that
outage
was
24
hours.
Now,
that's
a
real
hardship
and
it
makes
me
a
little
more
tolerant
of
four
to
six
hour.
D
Maintenance,
outages
and
I
know
we
got
to
do
them
all
year
round,
even
here,
because
if
we
don't
stuff
a
break-
and
you
don't
want
that,
so
the
outage
map
shows
planned
outages
in
the
future
a
few
days
ahead.
It
gets.
We
don't
show
all
these
houses
are
going
to
have
no
power
on
Tuesday.
We
go
generally
in
this
area.
There's
the
planned
maintenance
outage,
because
we
don't
want
to
notify
Bad
actors
of
an
opportunity
right.
D
So
you'll
also
see
current
repair
outages
what's
going
on
with
them,
and
the
map
is
updated
about
every
20
minutes
as
best
we
can.
So
it's
a
great
tool
also
follow
SCE
on
social
media.
You
can
also
communicate
with
us
I'm
very
close
to
the
team
of
people,
the
half
a
dozen
or
so
who
monitor
the
social
channels
for
the
company,
and
they
are
very
strong
advocates
for
customers
and
customer
needs,
and
we
pay
attention
to
that
all
not
all
night.
D
But
every
single
day,
seven
days
a
week,
we
monitor
what
people
tell
us
on
social
generally,
we're
able
to
keep
up
generally
we're
able
to
trigger
customer
service
interventions
based
on
a
notification
via
social.
Now,
it's
50
million
people,
5
million
customer
accounts-
that's
a
lot
and
we
can't
do
all
of
it.
But
there
is
a
concerted
effort
and
things
have
gotten
better
and
we
continue
to
be
vigilant
and
monitor
all
the
ways
people
can
reach
the
company.
Certainly
you
can
call
the
customer
service
number.
D
So
that's
the
655455
number
and
that's
the
number,
where
you'll
wait
up
to
60
seconds
to
speak,
to
someone
add
some
zeros
to
that
right.
It's
just,
however,
I
tell
you:
if
you
want
a
job
and
you're
a
friendly
person
and
decent
enough
at
the
computer,
you
could
apply
for
a
customer
service
job.
We
are
constantly
hiring
and
training
people
and
it's
full-time
jobs
with
benefits
and
it's
a
great
thing
and
there's
an
ongoing
onboarding
of
people
constantly
into
customer
service.
Even
with
that
effort,
you
wait
a
long
time
on
the
line.
D
The
other
number
up
here
is
611.
Is
the
report
and
outage
number
now,
if
you
call
that
you
will
not
be
waiting
as
long
as
for
customer
service,
but
if
you
call
them
and
cheat
and
you're,
calling
that
really
to
talk
about
your
bill,
they'll
be
nice
and
they'll.
Refer
you
to
the
other
number
that
you
should
have
stayed
in
in
the
first
place,
so
outage.
That's
the
outage
reporting
line.
D
You
can
also
go
on
the
website
and
the
app
to
report
outages
often
will
already
know
because
the
computers
that
monitor
the
grid
functions
are
all
over.
It
and
they're
usually
aware
of
an
outage
very,
very
fast
and
working
automatically
and
then
with
manual
intervention
to
reroute
the
power
to
lines
that
aren't
broken.
That
can
still
come
on
the
other
side
of
a
neighborhood,
for
example.
So
all
of
that
happens
as
quickly
as
possible.
D
In
many
outages
people
don't
even
know,
there's
a
poll
down
across
the
street
because
we
were
able
to
Route
the
power
around
them.
You
know
where
that
doesn't
happen
so
easily
in
the
high
desert
at
the
end
of
a
road
where
there's
only
one
line
in
and
that's
it,
and
if
that
line
has
a
problem,
then
we
have
to
fix
that
line,
but
in
the
more
densely
populated
areas
it's
a
big
checkerboard,
so
to
speak
and
everything
is
connected
and
we
can
often
reroute
the
power,
and
that
happens
with
amazing
speed.
D
So
those
are
some
of
the
points
I
wanted
to
make
before
we
take
your
questions
and
we'll
ask
you
to
come
up
here
and
be
Amplified
so
that
you
can
be
in
the
TV
feed.
That's
going
to
make
stars
out
of
all
of
us
right
and
I
mean
we're
allowed
to
be
YouTube
Sensations.
So
I
want
to
make
a
couple
of
points.
There's
a
lot
of
misunderstanding
among
customers
about
how
they
are
billed.
D
For
example,
all
the
utilities
in
California
pass
the
cost
of
power
onto
the
customer
without
markup
when
we
are
allowed
allowed
to
make
no
profit
on
power.
Sce
makes
money
by
charging
a
small
up
charge.
10
percent
margin
on
the
work
to
build
and
maintain
the
grid
power
is
passed
through
what
you
use
and
what
is
you're
paying
for
it
and
there's
no
markup
to
the
utility.
So,
on
your
bill,
you
will
see
some
charges.
We
are
all
sharing
in
Wildfire
mitigation
work
on
the
grid.
D
D
So
that
means
when
the
palm
frond
flies
up
and
hits
the
wire
it
doesn't
zap
and
cause
a
spark
and
a
fire.
Instead,
it
falls
up,
hits
an
insulated
wire
and
falls
to
the
ground,
and
nothing
happens
so
very
often
there'll
be
sensors.
That
learned
that
that
happened,
and
they
may
take
a
look
at
that
circuit.
D
All
of
that
work
is
funded
through
the
rates
that
the
customers
are
charged
and
is
done
very
carefully,
where
necessary
in
high
fire
risk
areas.
First
and
those
are
even
titrated,
based
on
the
level
of
risk,
so
you'll
see
some
charges
related
to
Wildfire
work.
Well,
we
have
to
have
safety
in
Southern
California
everywhere,
because
can
you
imagine
what
happens
to
this
town's
real
estate
values
if
the
LA
economy
suffers?
D
But
we
already
know
that
answer
so
that's
another
reason
why
Wildfire
mitigation
is
important
just
beyond
the
safety,
so
I
wanted
to
mention.
You
know
how
SCE
makes
money,
because
it's
a
lot
of
people,
don't
know
that
we
make
no
profit
by
selling
more
power
and
that's
an
ingenious
way
to
do
it,
because
the
utilities
have
no
incentive
to
sell
more
power
to
make
more
money
which
causes
conservation
to
be
prioritized,
and
that's
just
an
important
thing.
D
Luis
was
talking
earlier
about
rotating
outages
and
there
are
some
misinformed
radio
ads
here
in
the
Coachella
Valley
I
promise.
My
driving
does
not
become
too
much
more
aggressive.
Whenever
I
hear
these
ads
that
are
filled
with
misstatements,
there
has
not
been,
as
he
mentioned,
rotating
outage
in
the
state
of
California
since
August
of
2020.
in
last
year's
record-breaking
heat
storm,
the
hottest
the
longest
ever
we're
doing
kind
of
bad
this
month,
but
it
was
really
bad.
Last
year,
as
you
recall,
zero
rotating
outages
number
one.
D
The
utilities
in
the
state,
including
SCE,
installed
utility
scale
battery
storage
to
help
buffer
the
grid
and
meet
the
demand
when
the
supply
was
getting
thin.
Number
two
residential
and
business
customers
responded
to
flex
alerts
and
dropped
their
demand.
One
of
the
most
successful
of
those
announcements
was
a
tweet
from
the
governor's
office,
and
then
everybody
went.
Oh
no
and
the
off
went
the
lights
everywhere
and
the
AC
was
reduced
and
that
made
a
difference.
D
The
other
thing
we
have
are
some
automated
programs
where
people
have
voluntarily
signed
up
both
businesses
and
residents
to
have
their
air
conditioning
reduced
temporarily.
During
the
time
of
greatest
demand,
demand
response
programs,
you
get
a
little
money,
you
get
a
new
thermostat
SCE
will
come
in
and
drop
you
down
a
little
bit
by
down.
I
mean
make
it
hotter
in
your
home
for
a
short
period
of
time
as
a
way
to
automatically
manage
how
much
demand
for
power
there
is
so
between
those
three
things:
voluntary
reductions,
demand
response
and
utility
scale.
D
Battery
storage.
We
avoided
rotating
outages,
so
I
was
on
call
one
night:
the
Wall
Street
Journal
College.
Always
it's
a
big
deal,
talk
to
the
Wall
Street
Journal,
when
you're
in
corporate
Communications
and
This
Woman's,
saying
you
keep
saying,
there's
no
outages
but
I'm
looking
at
it.
It
says:
August
I
said
yes
August
two
years
ago.
So
then
we
had
a
big
laugh
and
now
she's
our
friend,
and
she
takes
our
calls
and
we're
really
happy
to
talk
to
her
frequently.
D
But
nonetheless,
it's
it's
something
we're
really
proud
of,
and
a
point
I
really
just
wanted
to
emphasize.
We
are
all
going
to
play
a
part
in
making
sure
that
the
state
doesn't
run
out
of
power.
Now
if
the
power
supply
becomes
too
little,
it's
not
the
utility
that
is
the
utility
is
instructed
to
carry
out
rotating
outages
by
the
California
independent
system
operator.
So
it's
not
our
rotating
outage.
D
It
really
is
the
state's
rotating
outage
and
we
hope
we
don't
go
there
this
year,
because
all
the
utilities,
including
SCE,
have
continued
to
add
more
utility
scale
batteries,
despite
our
favorite
excuse
ever
supply
chain
challenges.
Those
are
really
real
and
yet
we've
still
managed
to
add
batteries,
and
it
is
just
made
a
significant
difference
to
the
point
that
the
independent
system
operator
recently
put
out
a
news
release,
saying
we
don't
think
we're
going
to
go
there
this
year,
we're
feeling
like
it's
looking
pretty
good
as
a
communicator.
D
I
might
not
have
wanted
them
to
put
that
out,
because
it
can
cause
some
freewheeling,
behavior
and
power
use,
but
nonetheless
they're
so
excited
about
it.
They
put
out
a
news
release
on
that
on
that
topic,
so
those
are
some
things
that
we
frequently
hear
about
and
one
more
and
then
begin
queuing
up.
Who
is
the
question?
D
We
are
we're
told
that
we
are
beastly
for
doing
maintenance
in
Palm
Springs
in
the
summer,
and
then
we
should
wait
until
the
weather
is
good
and
so
on
and
that
we
are
kowtowing
to
the
winter
residents
in
their
huge
homes
who
aren't
here
all
year
round
and
all
kinds
of
noise
like
that,
what
I
can
tell
you
is:
oh,
that
is
absolutely
not
the
case.
We
have
to
maintain
this
grid
all
the
time.
D
The
power
good
is
the
largest
machine
on
the
planet,
and
here
we're
in
the
fifth
largest
economy
on
the
planet
and
Southern
California
Edison
manages
a
very
significant
part
of
that
economy's
power
supply.
So
maintenance
has
to
happen
all
the
time
now.
Sometimes
we
have
a
temperature
threshold.
We
won't
send
the
workers
out
in
the
field
if
it's
over
X
degrees,
and
so
those
outages
are
postponed
a
bit,
but
they
can't
be
postponed
for
too
long
or
they
would
have
been
on
the
list
in
the
first
place.
E
E
F
E
Had
them
at
different
times,
like
from
11
pm
to
6
a.m,
versus
7
A.M
to
3
P.M
like
you,
can
get
your
house
cold
enough
at
night
to
to
last
without
a
fan
or
air
conditioner
or
whatever
in
in
the
summer.
I
don't
care
about
the
winter,
but
but
you
could
never
get
your
house
cold
enough
during
the
day
to
to.
E
And
my
husband's
a
medical
Baseline
customer,
but
we're
mobile,
you
know
so,
but
you
take
the
dogs
and
the
husband
and
everybody
and
you
just
go
I,
don't
know
you
go
to
Newport
Beach
for
the
day
and
by
the
time
you
get
there
it's
time
to
come
back
and
the
whole
thing's
over.
But
my
point
my
question
would
be:
can
you
plan
many
of
these
for
overnight
in
in
the
hot
weather
versus
during
the
day?
Is
that
a
consideration.
D
H
Oh
yeah,
so
Josh
Lee,
well
district
manager
for
the
Palm
Springs
district.
So
a
lot
goes
into
planning
the
outages
and
where
we're
going
to
put
our
crews.
So
it
is
a
premium
time
that
we
would
put
our
crews
on
to
work
night
outages
and
it
is
a
tool
that
we'll
leverage
for
the
right
situations-
it's
not
always
the
safest
conditions
for
a
crew
to
go
changing
a
poll
out
in
the
middle
of
the
night
right,
so
that
is
taking
into
consideration.
H
H
H
You
don't
have
a
real
superficial
home
and
we
know.
Sometimes
our
lows
are
high.
90S
people
are
trying
to
sleep
and
it's
it
affects
them
where
they're
like,
if
you
just
had
it
during
the
day,
I
could
have
left
and
not
have
been
infected
by
the
outage,
but
no
you
held
it
at
night
and
now
I
couldn't
sleep
all
night,
and
so
it
is
tough
to
to
win
over
both
sides.
H
During
the
high
points
of
the
you
know,
high
heat
times
of
the
year,
we
will
look
at
leveraging
outages
that
are
shorter
in
duration,
so
it's
jobs
that
are
a
little
bit
smaller.
We
can
get
them
done.
You
know
by
two
o'clock
before
it
actually
hits
the
high.
You
know
high
heat
of
the
day,
we'll
get
those
done
during
the
normal
day
time.
If
it's
a
longer
outage,
we
will
do
those
at
night
just
to
kind
of
piggyback
on
as
well
as
you
know,
pushing
off
and
when
we're
rescheduling
our
outages.
H
H
H
We're
still
considered
an
overhead
utility,
but
it
would
it
all
falls
to
the
ratepayers
that
would
have
to
con.
You
know
basically
Fork
over
that.
So
there
are
communities
here
in
the
Coachella
Valley
that
have
gone
into
programs
and
they've
undergrounded
their
entire
system.
I
mean
Rancho,
Mirage
led
the
effort
there
for
their
communities
and
they
they
basically
undergone
their
entire
system.
H
So
it
was,
it
was
a
big
effort
and
it's
a
big
cost,
but
they
got
it
done.
So
it's
hard
to
go
through
in
Palm
Springs
is,
is
adopted
from
Cal
electric.
It's
an
older
system
that
we're
constantly
bringing
up
to
speed
and
up
to
date
and
to
make
it
as
reliable
as
possible,
but
undergrounding.
It
proactively,
isn't
necessarily
in
the
plans
popular.
D
I'm
done
thank
you,
Josh
undergrounding
costs
between
500
000
and
a
million
dollars
a
mile.
All
of
that
expense
will
be
bundled
and
funded
by
rate
payers
through
their
bills,
and
it
becomes.
It
is
less.
It
is
certainly
effective
for
Wildfire
mitigation
and
in
some
places
we're
doing
it,
but
the
cost
is
so
prohibitive
that
we're
instead
relying
on
the
covered
conductor
program,
which
is
much
more
cost
efficient
now
also,
sometimes
those
underground
cables
take
longer
to
fix
when
they
fail.
D
You
can't
see
exactly
where
the
broken
component
might
be
and
they're
down
for
a
little
longer
and
I
live
in
Rancho,
Mirage
and
I've
experienced
that
so
there's
a
there's
trade-offs
for
everything
and
the
utility
has
to
constantly
balance
or
attempt
to
balance
as
best
we
can.
What
needs
to
be
done,
what
needs
to
be
spent?
What
needs
to
be
maintained
against
what
we
would
like
to
do?
D
I
D
C
Let
me
add
a
little
more
context,
also
on
that.
So
when
our
customers
experience
an
an
ex
as
an
Alpine
outage
event,
you
lose
power
for
whatever
reason
and
you
call
it
in.
Essentially
it
puts
a
marker
if
you
will
that
your
Transformer
has
no
power
right
now
in
that
call
or
when
you're
reported
in
there
are
a
couple
of
the
questions
that
are
asked
of
you.
Did
you
hear
something?
Do
you
smell
something?
Did
you
see
something
now
that
those
become
really
key
indicators,
because
we
do
have
equipment
throughout
our
grid?
C
That
lets
us
know?
Hey.
We
lost
power
here
we
lost
power
here,
but
if
something
in
between
those
two
alarms
don't
know
like
hey,
there
was
a
blown
Transformer
that
John
heard
outside
his
backyard.
Well,
that'll
help
us
speed
up
the
recovery
process
by
getting
our
troublemen
to
that
location
right
away,
so
you
don't
necessarily
have
to
call
in,
but
we
would
really
encourage
you
to
call
in.
You
may
have
some
additional
details
that
we
may
need
for
our
field
Crews
to
get
out
there
and
support
that
recovery
effort.
I
C
I
J
David
Burgess
Jones,
Palm
Springs
resident
demand
response
a
summer
discount
plan,
I've
been
here
for
20
years,
19
years
with
the
summer
discount
plan
component
on
the
air
conditioning
condenser
outside
okay,
an
event
happens,
the
AC
doesn't
work,
but
the
fan
works
and
I
noticed
the
house
starts
to
get
warmer
and
warmer
and
warmer
the
fans
were.
Oh,
it
must
be
a
Dr
event.
So
I
can
look
on
my
phone
and
say
yeah.
It's
VR
event.
J
J
That
house
is
really
toasty,
because
the
air
handler
unit
is
up
in
the
attic
which
is
a
hot
box
and
you're,
putting
a
lot
of
BTUs
into
the
house
which,
when
the
demand
response
event
ends,
my
system
comes
back
on,
I've
got
to
pay
extra
to
bring
the
house
back
down
and
why
can't
SCE
and
Nest
talk
to
each
other?
That's
to
say
you
know:
I've
got
my
demand
response
event
on
my
phone.
I've
got
my
Nest
Thermostat
control
app
on
my
phone,
but
the
two
don't
talk
to
each
other.
J
I
tried
to
bring
this
up
with
Nest
customer
support
last
week,
as
a
matter
of
fact,
literally
the
day
before
I
found
out
about
this
event
going
on
here
and
two
hours
chat
this
that
the
other
and
nothing
they
not
interested.
But
that
would
save
a
lot
of
energy
when
the
demand
response
event
is
over,
because
homes
wouldn't
be
as
hot,
because.
D
J
D
Of
course,
however,
you
want
to
do
it
and
then
I
will
know
what
to
do
with
this
and
I'll
know
who
to
reach
tomorrow,
yeah,
so
they're,
probably
not
going
to
call
you
tomorrow,
but
I
do
know
who
to
put
the
wheels
in
motion
to
try
to
get
an
answer
for
you
at
least
so
one
of
the
things
we
like
to
do
in
these
is
get
information.
Let's
try
to.
Let's
try
to
solve
some
things
we
may
not.
D
E
K
Hi
there,
my
name
is
Jeannie
Cunningham
I'm,
a
Palm
Springs
resident
for
quite
a
while
now
and
the
thing
that
there's
many
questions
that
I
have
but
I
think
a
primary
question
that
I've
been
adding
in
a
number
of
my
neighborhoods.
We
live
in
Canyon
South,
one
which
is
a
condominium
complex,
which
has
61
units
most
of
the
75
percent
of
them
are
occupied
during
season.
Most
of
them
are
empty.
K
And
yet
we
get
these
letters
with
our
1700
square
foot,
condominium,
double
paned,
highly
insulated,
all
the
lights
off,
82
degrees,
setting
huge
bills
that
say
learn
how
you
and
your
neighbors
are
using
energy
efficient,
neighbors
they're,
not
there
223
Watts
average
neighbors,
the
ones
with
the
smaller
units
to
503
Watts,
you
661
kilowatts
per
hour.
Shame.
D
K
D
But
it's
also
I
think
a
good
thing
because
it
means
we
don't
know
who's
home,
which
is
good
because
you
don't
want
the
utility
company,
knowing
how
many
people
are
crashed
on
your
floor
or
whatever
you
know,
it's
a
case
of
the
nest:
thermostat
not
having
also
a
camera
to
show
everyone
who's
there.
But
so
you
know
what's
happening.
D
I'll
make
another
point
that
not
everybody
understands
electricity
caught
is
in
a
commodity.
Marketplace
SCE
buys
it
in
an
open
commodity.
Marketplace
much
of
the
power
SCE
buys,
is
bought
in
the
spot,
Market
on
a
constant
ongoing
basis
and
is
passed
back
to
the
customers
that
cost
electricity
costs
the
most
between
four
and
nine
pm
at
my
house.
D
There's
no
laundry
after
four
now
I
made
a
point
of
telling
my
boss's
boss's
boss
that
today
and
she
did
not
do
a
quick
calculation
to
realize
that
Jeff
is
doing
laundry
during
work
time,
but
nevertheless,
no
laundry
after
four
the
pool
pump
goes
off
at
four
I,
don't
charge
the
car
from
four
till
nine.
All
of
that
stuff
really
makes
a
difference,
and
you
know
it's
up
to
us
to
drop
our
use
between
four
and
nine.
That's
one
of
the
things
we
can
do
to
reduce
our
electricity
use
and
the
cost.
D
K
Okay
and
then
maybe
you
can
answer
these
quickly
so
for
the
last
decade
we
have
been
told
that
solar
is
going
to
cut
down
the
power
grid
and
it's
going
to
help
out.
So
what
I
want
to
know
is
with
everybody
getting
sold
or
which
we
can't
do
it
just
yet,
but
we
will.
Why
is
the
prices
going
up?
Is
it
just
a
base
level
everywhere
else,
because
California
I
thought
was
supplementing
your
batteries
with
our
solar
power.
D
So,
solar
energy
is
an
important
part
of
the
energy
mix
in
California
and
it's
a
growing
important
part,
but
in
addition
to
power
from
everybody's
solar
panels,
which
is
aggregated
and
put
on
the
grid,
what
you
don't?
What
I
have
on
my
roof?
What
I
don't
use
goes
on
the
grid,
what
I
use
powers
my
house,
and
that
means
most
of
the
year
I'm,
making
more
power
than
I'm
using
well,
not
this
season
and
I
just
recently
bought
a
little
Chevrolet
bolt.
I'm
terribly
excited
about
it.
D
Now,
I'm
going
to
be
closer
to
even
throughout
the
year
of
making
and
and
using
what
I
make.
So
it
varies
in
addition
to
the
solar
power,
though,
we
have
electricity
again
bought
on
the
on
the
marketplace.
We
have
electricity
that
is
made
by
natural
gas
plants,
and
the
price
of
natural
gas
has
varied
widely
this
year.
It
was
insane
earlier
in
the
year
and
it
was
extremely
high,
and
everybody's
bills
went
up
because
electricity
itself
went
up.
D
So
one
thing
that
with
that
is
that
will
that
also
complicates
the
picture
is:
are
our
changes
in
how
everybody
is
using
power
when
they're
using
it
and
how
much
so
I
drive
around
and
you've
all
been
here?
You
see
those
crazy
houses.
Maybe
some
of
you
are
fortunate
to
have
one
of
those
mid-century
iconic
places
that
were
built
without
air
conditioning,
because
who
would
a
crazy
person
would
be
here
in
the
summer
and
then
they
added
air
conditioning,
and
so
you
have
this
architectural.
D
You
know
gem
with
ducks
all
over
the
roof
on
the
outside.
So
you
know
that's
just
an
indication
of
the
change
the
community
has
undergone
and
there's
then
there's
another
one
everybody's
here
year
round,
not
everybody
but
I
work
here
year
round-
and
you
know
I'm
glad
to
be
here
and
all
of
that.
But
that's
a
difference
that
AC
and
condenser
I
put
in
last
year
is
really
getting
a
workout.
I
hung
A
Shade
Sail
over
it,
because
I
felt
bad.
It
was
out
in
the
sun,
so
maybe
that'll
help.
You
know
you
do
things.
D
K
D
That's
correct:
we
are
enjoying
living
through
the
accelerating
changes
that
are
coming
as
a
consequence
of
the
change
in
the
climate.
Roses
that
were
planted
in
my
yard
in
1999
are
now
getting
sunburned
they're
under
a
shade
that
wasn't
part
of
the
plan
when
they
were
put
there
in
the
first
place,
but
that's
a
change
and
it
means
there's
the
difference
in
how
much
power
we're
using
and
all
of
that
and
when
you
go
back
to
supply
and
demand
and
the
open
commodity
Marketplace.
D
K
More
thing,
so
we
actually
had
a
power
outage
unannounced
a
week
ago
today,
as
an
effect
9
49
in
the
morning
boom
We
felt
a
little
shutter.
It
was
a
Transformer
underground
because
we're
in
that
part
of
the
town-
and
so
you
contact
Southern
California
Edison
outage
on
your
phone,
because
your
power's
out,
you
have
no
Wi-fi,
you
have
no
links
right,
so
you
contact
them
and
then
the
updates,
because
you
have
no
links,
they
send
them
to
you
in
a
link.
K
So
then
you
try
to
call
Southern
California
Edison
to
talk
to
somebody
and
say:
listen.
We
have
elderly
in
this
community.
My
next
door,
neighbor
is
82.
The
neighbor
across
from
us
is
87..
I
had
to
call
the
neighbors
son
in
Long
Beach
to
come
rescue.
Her
I
took
the
other
one
down
to
Mizell,
so
we
have
really
really
fragile
people
and
we
couldn't
get
a
serious
update.
We
couldn't
get
a
human
being
I.
Finally,
out
of
frustration
by
1201
when
our
house
had
reached
86
degrees,
I.
K
How
would
somebody
in
Mumbai
know
when
a
power
line
went
down
in
California
and
I
was
offended
by
this
because
doesn't
Southern
California
Edison
Corporation
care
enough
about
American
citizens
to
hire
them?
You
answered
this
by
the
way
we're
looking
for
Southern
California,
Edison
customer
services.
You
could
sure
use
them,
because
we
never
got
a
straight
answer
and
we
didn't
get
the
power
on
until
6
40.
that
evening.
K
Not
to
mention
I
lost
work,
I
work
at
home,
so
you
lose
a
day
and
you're
sitting
there
trying
to
take
care
of
your
numbers.
You
don't
get
credit
on
your
bill
and
when
you're
overpowering
yeah
I
mean
it's
like
it's
ridiculous
and
you
can't
talk
to
anybody
about
it.
This
is
how
I
get
a
chance
to
talk
to
you
guys
and.
D
God
bless
you
for
being
here
by
the
way.
Well,
it's
one
of
the
reasons
you're
welcome
and
it's
one
of
the
reasons
why
we
wanted
to
come.
You
had
a
really
bad
experience,
there's
no
denying
that
I
hear
you
I
think
we
all
hear
you
and
I'm
very
glad
to
have
your
information,
because
I
want
to
report
your
experience
to
some
of
the
people
who
are
working
on
improving
the
systems.
D
C
Yes,
so
what
we
can
do,
in
fact
I
can
help
research
that
particular
great
outage
experience,
but
yeah.
So
there
there
will
be
occasions
where
just
getting
through
on
the
phone
is
going
to
be
difficult,
I'm
not
going
to
tell
you
no
it'll,
take
you
10
minutes
or
we're
just
60,
Seconds
plus
seven
zeros.
So
it
is
a
difficult
process.
We
do
actually
have
people
that
are
hired
on
to
answer
these
calls.
C
Sometimes
the
volumes
are
excessive
and
they
have
to
go
to
a
third
party
or
something
so
in
those
instances
they
will
have
to
be
rerouted
or
something,
but
we
do
have
resources
to
support
all
incoming
calls
as
best
as
we
can,
when
not
they
have
they'll
get
routed
to
another
location,
but
we
do
have
that
availability.
I
wish
I
wish
she
hadn't
left
yet
because
I
would
wanted
to
know
well
setting
that
aside,
if
you
lose
power
for
whatever
reason
you
can
go
on
sc.com
go
on
the
Outage
Map
and
find
out
hey.
C
Is
there
something
happening
in
my
neighborhood?
Get
more
details
around
that
that
outage
information?
That's
maybe
in
your
neighborhood,
you
can
get
an
outage
number.
If
you're
signed
up
again
for
digital
notifications,
we
can
push
out
those
information,
all
those
updates
to
you.
So
just
same
commercial.
You
know,
if
you
need
more
information,
do
we
have
a
lot
of
self-service
options
on
sc.com
and
let's
ensure
that
we
have
your
updated
contact
information
so
that,
when
event
does
impact
you
you,
we
can
push
out
that
information
to
you
as
quickly
and
as
early
as
possible.
C
Now
one
thing
I
do
want
to
let
you
guys
know:
we've
been
able
to
fit
a
lot
of
our
field
Crews
with
this
system
with
an
app,
if
you
will,
where,
as
there's
an
unplanned
or
even
a
maintenance
outage
that's
occurring
out
in
the
field,
the
crews
will
perform
perform
updates
when
those
updates
occur.
It
gets
updated
into
our
outage
management
system
and
it'll
trigger
notifications
to
you
guys.
C
L
I'll
try
to
make
it
quick.
My
name
is
Sean
Tomlin
I've
lived
in
Palm
Springs
for
10
years.
For
some
strange
reason:
I
moved
here
from
the
beach
I'm
feeling
the
pain
now,
but
a
little
background
first
before
I
ask
my
question:
is
so
in
those
10
years
I
have
had
an
average
of
about
one
to
three
outages
a
year,
then
this
year,
I've
had
nine
just
up
this
fiscal
year.
L
The
biggest
thing
with
that
is,
it's
so
hot
that
it's
absolutely
unbearable
to
be
home,
and
it's
funny
when
I
tell
people
they're,
like
oh,
just
put
on
a
fan
and
then
I
just
give
them
that
dumb,
like
put
on
a
family.
They
forget
the
electricity's
out,
so
a
question
I
have
is
maybe
it
seems
a
little
extreme,
but
is
there
even
a
consideration,
especially
in
desert
communities,
where
it's
it's
very
hot,
to
give
like
a
hotel,
voucher
or
some
relief?
L
C
Sure
so
questions
around
the
initial
question
is
around:
do
we
offer
a
voucher?
Is
that
correct,
yeah,
so
vouchers
typically
don't
come
into
play
unless
there's
an
emergency
event
happening
in
the
community
or
in
the
area?
That's
when
that
typically
tends
to
occur,
and
even
then
it's
a
very
remote
offering,
if
you
will,
it
really
has
to
be
a
very
extreme
occasion
happening
in
the
field.
Yeah.
L
And
I
wouldn't
like
if
it
was
just
one
or
two,
it
wouldn't
be
a
big
deal.
But
six
for
me
in
my
neighborhood,
which
is
down
the
street
in
Sunrise
Park,
is
excessive.
Six
planned
outages.
The
other
thing
that
issue
I
had
with
the
outages,
and
you
thank
you
Lewis
for
answering
the
question
earlier,
but
one
of
them
is
the
window
of
time
that
they
say
is
not
always
accurate.
Sometimes
it
goes
beyond
that
and
then,
when
you
check
and
you
use,
you
go
to
various
resources,
one
resource
says
it's
a
wildfire.
L
Another
one
says
there
was
a
car
accident.
Another
one
says
it's
a
planned
outage,
so
your
systems
aren't
even
aligned
so
I'm,
hoping
that
what
you
said
that
now
you
have
this
repository,
that
that
is
in
fact
happening
and
then
I
will
just
say
a
tip
for
the
room.
It
is
impossible
to
get
through
to
a
rep
My
Little
Secret
is
I.
Call
the
California,
Utilities
Commission
and
a
rep
gets
me
right
through
to
someone
and
I've
done
this
twice.
The
last
time
I
spoke
to
someone.
L
The
lady
was
very
kind
very
professional,
and
she
admitted
that
Southern
California
is
doing.
Edison
is
doing
a
push
to
not
have
any
customer
service
and
put
it
all
online,
and
that's
really
unfortunate
because
some
things
were
in
this
world
now,
where
we
think
Ai
and
automation
fixes
everything,
but
there's
still
a
need
for
a
human
touch
to
connect
with
the
human
being
and
discuss
matters
that
are
unique
use
cases,
and
especially
when
you're
talking
about
the
livelihood
and
health
and
safety
of
of
people.
L
C
Thank
you
for
letting
us
know,
I
think
he
just
let
us
know
that
we
got
fired
in
five
years
or
something
no
I'm
just
kidding.
No,
no,
the
reason,
I
I
kind
of
want
to
discuss
that
a
little
bit
at
this
point
at
least
I
have
not
received
an
indication
that
we
want
to
contract
our
engagement
with
our
commuters.
In
fact,
quite
the
opposite,
so
one
of
my
primary
responsibilities
believe
it
or
not-
and
this
this
might
make
you
laugh-
is
to
improve
the
the
outage
customer
experience.
C
It's
a
bit
of
an
oxymoron
right.
How
do
you
improve
the
the
experience
of
a
customer
when
you
have
to
shut
off
their
power
right?
Well,
that's
one
goal
that
we
have
within
our
organization.
The
customer
engagement
division
is
how
do
we
engage
with
our
customers
directly
engage
with
constituents
directly
hear
what
they're
saying
hear
their
pain
points,
and
how
can
we
take
that
back
and
improve
on
that?
How
do
we
make
that
better?
So
it's
in
fact
it's
my
job
to
support
that
effort
for
you.
C
A
Is
in
terms
of
if,
if
the
power
goes
out
at
all,
we
have
three
cooling,
centers
they're
open
seven
days
a
week.
One
is
the
Palm
Springs
Library
one
is
demuth
community
center
and
the
other
is
the
James
o
Jesse
Community
Center.
So
if
the
power
ever
goes
out,
those
are
three
locations
that
you
can
go.
Obviously,
if
it's
at
night
that's
a
different
story,
but
please
do
use
those
resources
or
community
centers
also
have
lots
of
activities
during
the
day.
So
you
might
even
find
something
really
fun
to
do.
M
Yes,
I'm
Don
Barrett
I'm
here
actually
for
much
of
what
we've
been
talking
about,
which
is
the
2000
or
so
residents
in
Palm
Springs,
who
are
users
of
of
se,
but
have
no
accounts.
There's
roughly
two
thousand
of
us
living
in
Mobile
Homes,
our
mobile
homes,
have
one
Central
account:
there's
like
11,
different
mobile
home
parks,
so
each
says
11
Parks.
We
have
no
way
of
contacting
you.
We
have
no
way
of
receiving
notification.
M
The
individual
residents
have
no
way
of
receiving
notifications
or
of
even
you
know,
going
online
and
checking
to
see
what
the
status
is
of
our
neighborhood,
because
we
don't
have
an
account.
So
there
needs
to
be
some
way
to
address
that
issue.
It
would
be
ideal
if,
if
you
could
advertise
to
all
of
us
in
mobile
homes,
that
you
can
have
a
special
account
whatever
it
would
be,
that
would
let
you
be
able
to
con.
Let
you
see
what's
happening
with
electricity
in
your
Park,
but
not,
but.
D
But
not
addressing
a
bill,
I,
don't
know
how
we
would
rectify
the
notifications
issue,
but
the
other
part
of
that
having
to
do
with
the
mobile
homes
and,
what's
going
on
I,
mean
I,
want
to
make
sure
I.
Take
a
note
you
can
go.
You
can
use
your
mobile
phone
and
go
on
the
outage
map
and
look
at
the
map
and
find
your
address
and
see
if
there
is
an
outage
in
what
kind
and
what
stage
the
process
is
with
an
estimated
restoration
time
and
I
can
look
at
any
address.
D
M
M
D
M
C
And
that's
that's
actually
a
known
concern
for
us.
We
actually
call
it
primary
metering
and
that's
when
the
meter
belongs
to
let's
say
the
RV
park
right
right.
That's
the
account
holder,
so
theoretically
they're
the
ones
that
are
the
owner
of
that
account
right
and
they
should.
You
know,
dispense
with
notifications.
C
And
we-
and
we
also
have
experience
with
other
customers
that
are,
let's
say,
there's
another
account
of
record
right.
That
is,
you
know
it's
a
ACME
Corporation
right,
but
headquarters
is
out
in
Rhode
Island
and
the
business
is
out
here,
and
you
know
the
units
are
out
here,
whatever
it
is,
and
that
becomes
an
issue
with
those
primary
metered
customers.
Now
we
do
have
a.
It
is
a
common
conversation
that
we're
having
behind
the
scenes.
Now.
C
Okay,
I'll
tell
you
what
just
between
you
and
me
and
the
post.
Okay,
we
are
looking
to
revamp
our
outage
notification
process.
We
are
looking
to
revamp
our
just.
Our
verbiage,
like
like
Jeff,
was
saying
on
what
we
engage,
our,
how
we
communicate
and
what
we're
saying
to
our
customers,
but
also
what's
called
an
adms.
C
So
those
are
in
play
those
our
conversations
that
are
happening,
but
as
far
as
a
solution
for
you
right
now,
honestly,
the
best
bet
would
be
go
on
to
the
outage
map
type
in
your
address
to
find
out
what's
coming
it,
the
outage
map
will
also
reflect
future
maintenance
outages
within
the
next.
Let's
say,
15
days,
for
example,
and
you'll
you'll
have
a
better
idea
of
what's
coming
up
in
your
in
your
neighborhood.
M
Four
people
in
Mobile
I,
don't
know
how,
but
somehow
it
needs
to
be
out
there
that
you
need
to
check
these
things
so,
and
so
these
are
your
resources,
those
sorts
of
issues,
because
because
they
don't
know
and
Palm
Springs
is
small
in
terms
of
mobile
homes,
I
mean.
If
you
look
at
some
of
our
neighboring
cities,
they
have
a
lot
more
than
we
do
and
I'm
sure
they
have
the
same
issues.
Well,.
C
D
N
Hello,
my
name
is
Manny
pity
I'm,
a
Palm
Springs
resident
I
have
two
questions,
one.
What
is
SCE
doing
to
address
the
growth
needs
of
the
Coachella
Valley.
What
I
say
what
I
mean
by
saying
that
is
we
had
our
power
go
out,
it
was
an
emergency
situation.
Last
August
it
was
92
degrees
at
nine
o'clock
at
night,
I
caught
one
of
the
guys
on
the
street.
Who
was
going
to
take
a
look
at
the
lines
and
so
then
I
said
well.
How
long
are
we
looking
at?
N
He
says
it's
a
minimum
of
two
hours.
I
said
why
and
he
goes
because
people
have
to
drive
out
here
to
fix
the
lines
he
said.
We
don't
have
people
living
near
your
community
to
fix
emergency
situations
so
you're
at
least
going
to
be
two
hours
out.
He
said
what
I
would
do
is
I
would
wait
till
11,
11,
30
and
so
sure
enough.
They
still
hadn't
shown
up
by
then,
and
that
really
got
me
thinking.
N
We
are
all
paying
for
this
utility
out
here
and
you
see
the
growth
that's
happening
in
this
area
and
tell
me
if
I'm
wrong,
but
your
line.
People
are
saying
that
you
don't
have
people
living
in
this
community
to
fix
emergencies.
So
what
are
you
guys
doing
about
things
like
that,
or
is
that
true,
for
starters,.
C
H
H
H
There
are
some
that,
are
you
know
more
local,
but
I'd,
say
majority
that
we've
been
getting
that
we'll
call
local
will
be
Indio,
so
the
response
times
are
faster.
Two
hours,
though
I
mean
it
does
feel
like
a
long
time.
It's
almost
three
hours,
yeah
I
was
gonna
say
so
it's
really.
It
goes.
There's
an
automated
process
to
call
people
to
build
a
crew.
H
Once
you
get
that
crew
built
the
time
for
them
to
to
get
prepared
at
home
to
come
into
the
district,
and
then
they
have
to
identify
okay,
what's
the
trouble?
What
equipment
do
we
need?
What
trucks
do
we
need,
and
then
we
have
to
travel
from
the
service
center
to
the
location
so
that
that
all
goes
back
to
why
we
try
to
get
our
maintenance
outages
completed
as
scheduled,
because
it
it
helps
with
that
they're
still
going
to
be
repair,
outages.
H
We
see
it
well,
we
have
an
inspection
process,
that's
mandated
by
the
cpuc,
so
all
underground
equipment
has
to
be
inspected
every
three
years.
All
overhead
equipment
is
inspected
every
five
years,
so
our
dedicated
inspectors
go
out
every
year,
so
Coachella
Valley
has
so
we
cover
from
Indian
Wells
up
to
Cabazon
area
Banning.
We
have
six
just
about
6
500
inspections,
locations
that
need
to
be
inspected
every
year,
quite
a
bit
just
for
the
underground,
and
we
generate
notifications
based
off
of
their
inspection.
H
They
put
a
due
date
based
off
of
what
they're
seeing
out
there
so
we're
being
proactive,
but
we
want
to
be
able
to
plan
with
it.
So
we'll
set
anything
up
from
six
months
out,
depending
on
what
they're
seeing
out
to
three
years
out.
So
there
is
a
plan
and
we
project
what
kind
of
work
we're
going
to
have
in
front
of
us.
So.
H
So
upgrading
so
adding
capacity.
Yes,
yes,
so
our
engineering
department
is
constantly
checking
out
the
grid.
What
is
our
capacity,
we're
adding
circuits
actively
to
all
of
the
substations
that
are
around
so
I
I?
Don't
know
if
you
still
hear
we
did
experience
multiple
outages
out
of
one
of
the
substations
here
in
Palm
Springs.
That's
an
older
substation
only
has
three
circuits
that
come
out
of
that
substation.
There
are
real,
no
ties,
but
the
substation
itself
was
upgraded
for
capacity,
so
we
are
actively
doing
it.
H
N
Second
question:
this
was
kind
of
glossed
over
and
I'm,
not
really
looking
for
a
humorous
response.
Why
do
you
guys
do
maintenance
work
in
the
middle
of
summer
out
here?
Several
people
have
mentioned
it
here:
I
participate
on
Nextdoor,
I,
actually
wrote
the
Utilities
Commission
I've
written
Edison
and
I
haven't
gotten
a
satisfactory
answer.
N
H
So
it
it's
it's
capacity,
so
there's
there's
too
much
to
to
do
within
I'll.
Give
you
the
seven
months
of
the
good
of
the
good
part
of
the
year.
Your
perception
is:
is
that
we're
not
doing
outages
in
the
cooler
times
of
the
year?
We
accelerate
our
work
in
the
cooler
times
of
the
year.
I
know
what
I
can
accomplish,
because
it's
it's
its
customers
and
it's
my
workers.
Worker
safety
is
just
as
important
and
what
I'm
putting
them
out
there
to
do.
I'm
very
conscious
of
and
so
I
accelerate
work
program.
H
Work
maintenance
work
in
the
cooler
times
of
the
year,
because
I
can
get
more
accomplished.
So
there
is
a
there
might
be
a
perception
that
we're
slowing
that
down,
but
by
no
means
is,
is
the
truth.
We
work
all
year,
there's
too
much
work
to
be
accomplished
within
those
seven
months
to
get
done.
What
what
needs
to
be
done
to
to
ensure
that
we're
not
having
emergency
outages,
we're
proactively,
getting
the
stuff
repaired
and
replaced.
H
N
Done
I
beg
to
differ,
but
we're
not
getting
these
planned
outage,
notices
in
January
or
February
we're
getting
them
in
April,
May
and
June.
So
it's
not
a
question
of
perception.
Your
customers
are
seeing
you're
turning
off
our
power
in
summertime
when
you're
not
doing
it
in
winter,
so
I
I
kind
of
differ
with
you
on
that
and
I
understand.
N
G
G
G
G
My
solar
bills
capping
the
energy
that
I
send
to
the
grid
and
they're
essentially
saying
they're
not
going
to
pay
for
thousands
of
kilowatts
over
a
year
that
I
sent
to
the
grid
because
I
reached
my
cap
I,
don't
feel
that
I'm
alone
I
know
several
other
neighbors.
This
is
happening
to
and
it
seems
like
an
effort
by
SCE
to
undermine
the
value
of
solar
in
the
community,
because
you're,
essentially
taking
away
any
benefit.
When
I
talk
to
the
supervisor,
I
said
I
understand,
you've
got
a
cap.
G
You
can't
tell
me
how
you
calculate
it,
but
what
I?
Don't
understand
is
how
you
take
thousands
of
kilowatts
that
are
on
your
grid,
that
we
send
you
and
you
don't
want
to
pay
anything
for.
Why
can't
SCE
pay
the
business
rate
like
five
cents,
a
kilowatt,
it's
peanuts,
but
instead
she
said
no,
because
we
don't
have
to
and
I'm
really
concerned
and
I
know.
Several
neighbors
are
concerned
and
I
see
on
next
door.
D
I'd
like
to
get
your
contact
information
if
I
may,
so
we
can
try
to
investigate
your
specific
situation
if
I
can
have
name
address
and
phone
number
and
just
to
me,
and
we
will
we're
going
to
have
to
divide
up
some
of
these
in
the
next
couple
of
days.
I
want
to
follow
up
with
your
specific
situation,
and
so
that
will
require
having
to
reach
you
so.
D
G
D
D
F
Different
topic,
but
first
I
want
piggyback
on
him.
Your
summer,
saver
Plan
cost
us
a
hell
of
a
lot
of
money
because
we
weren't
told
to
turn
off
our
fan
while
that
was
going
on,
so
we
don't
use
it
anymore.
But
my
question
is:
why
is
summer
Baseline
so
short
out
here?
It's
100
degrees
in
April
and
we
don't
get
the
summer
Baseline
until
the
middle
of
June
and
then
it
cuts
off
like
in
September.
F
D
F
D
D
Well,
some
of
these
are
going
to
be
about
specific
customer
concerns
and
we
won't
be
able
to
share
that,
but
we
are
in
touch
with
the
city
and
we
have
a
nice
partnership
with
the
city
for
sharing
information.
So
I,
like
your
idea
very
much
and
Denise,
can
we
talk
in
a
few
days
and
figure
out
some
updates
and
takeaways
from
this?
D
B
Well,
thank
you,
everybody
for
coming
again
on
behalf
of
Southern
California
Edison
and
our
team.
Thank
you
mayor
for
having
us
this
evening
and
we
thank
all
of
you
for
attending.
We
appreciate
and
value
all
of
your
comments
and
as
Jeff
and
Luis
and
Josh
all
said
here
that
we
are
very
much
appreciate
the
comments
that
you've
given
to
us
and
we're
going
to
take
them
back
and
we're
going
to
be
working
with
the
city
of
Palm
Springs
to
develop,
get
those
answers
for
you
and
what
we
can
post
public.