►
From YouTube: Glenview Fire Press Conference September 13, 2010
Description
Glenview Fire Press Conference
with Congresswoman Jackie Speier
September 13, 2010
Taped by San Bruno Cable TV
A
A
C
Thank
you,
pastor,
sheely,
and
thank
you
for
opening
your
home
to
all
of
us
to
help
in
that
rebuilding
process.
Mrs
vernita
shealy,
who
is
leighton's
mother,
was
one
of
the
co-founders
of
this
great
church
and
founded
the
school
here
45
years
ago.
So
we
thank
you
too,
for
your
hospitality
before
starting.
I
think
it
would
be
opportune
for
us
to
pay
special
recognition
to
the
mayor
and
city
council
for
an
extraordinary
job,
bringing
this
community
together
and
showing
such
outstanding
leadership.
So
to
you,
mayor,
rain
and
lexi,
please
stand.
C
C
C
C
C
C
One
of
the
most
important
elements
in
a
trauma
like
this
is
to
build
confidence,
and
our
hope
is
that
tonight
we
will
build
confidence
in
all
of
you
that
there
will
be
no
stone.
That
is
not
turned
over
to
make
sure
that
we
get
to
the
bottom
of
why
this
happened
and
to
make
sure
that
it
never
happens
again.
C
We're
then
going
to
hear
from
both
senator
yi
and
assemblyman
hill,
and
then
the
rest
of
the
evening
is
yours
for
questions
that
you
have
and
answers
that
we
will
deliver,
and
I
promise
you
one
thing
as
your
member
of
congress,
you
will
be
briefed
regularly
on
the
investigation
so
that
you
know
in
a
timely
fashion
what
the
national
transportation
safety
board
is
considering
what
recommendations
they
are
making.
You
will
be
in
the
loop
at
all
times.
C
You
will
never
be
in
the
dark,
and
I
can
also
suggest
to
you
if
you
ever
have
any
question
any
question
related
to
the
whole
process
that
you
are
now
dealing
with
as
it
relates
to
rebuilding
your
homes.
Rebuilding
your
lives.
My
office
stands
ready
to
support
you
to
answer
your
questions,
to
assist
you
and
to
help
you
all
right
now.
Let
me
introduce
you
to
vice
chairman
of
the
national
transportation
safety
board,
who
has
been
with
us
since
friday
morning,
christopher
hart.
C
He
has
been
a
member
of
this
board
most
recently
starting
august
12th
12
2009,
but
he
has
served
on
the
national
transportation
safety
board.
Previously.
Has
a
long
distinguished
record.
You
have
his
biography
on
a
sheet.
That's
been
provided
to
you,
so
I'm
not
going
to
take
a
lot
of
time
going
over
his
many
credentials,
but
he
has
been
here
working
very
hard.
We'll
continue
to
be
working
very
hard
to
get
us
the
answers
we
need
to
move
forward.
So,
mr
hart,
would
you
please
come
forward.
D
Thank
you,
congresswoman,
speer
and
good
evening.
I
would
like
to
start
by
extending
the
condolences
on
behalf
of
the
national
transportation
safety
board
to
the
friends
and
family
of
those
who
suffered
in
this.
In
this
tragedy,
congresswoman
speer
invited
us
to
come
and
tell
what
our
role
is,
and
I'm
happy
to
do
that
we
are
here
as
accident
investigators.
We
are
an
independent
federal
agency.
D
We
are
not
a
regulator.
We
are
not
associated
with
a
regulator.
We
are
here
to
provide
a
an
impartial,
unbiased,
objective
determination
of
what
went
wrong
and
then
from
that
to
make
recommendations
to
try
to
prevent
that
from
happening
again.
So
a
lot
of
people
were
surprised
that
we
do
that.
We
engaged
in
pipelines,
you
see
us
often
in
aviation
accidents
and
railroad
accidents
in
maritime
accidents,
but
but
anything
that
moves
when
something
goes
wrong,
we're
there.
So
that's!
D
What
we're
here
to
do
is
to
determine
what
happened,
make
recommendations
to
try
to
prevent
it
from
happening
again.
The
process
is
very
exhaustive,
it's
very
deliberate
and
it
takes
a
long
time.
So
there
has
been
a
lot
of
concern
expressed
about
the
fact
that
our
reports
can
take
12
14
16
months
to
completion,
and
the
reason
that
has
created
concern
is
because
people
are
worried
that
that
means
they're
going
to
have
to
wait
12
14
16
months
before
any
improvements
take
place.
D
Let
me
assure
you
that,
if,
if,
in
the
course
of
our
investigation,
we
find
issues
that
warrant
immediate
attention,
we
will
issue
immediate
recommendations
and
we
do
not
wait
until
the
completion
of
the
report
to
issue
those
recommendations,
and
we
have
done
that
many
times.
We
are
prepared
to
do
it
again.
If
we
see
issues
here
that
are
system-wide
issues
and
not
just
related
to
this
accident,
we
will
address
them
as
system-wide
issues
as
well
other.
D
I
I've
also
heard
concern
about
the
the
way
we
do
this
process
in
that
we
rely
so
heavily
on
the
expertise
of
the
parties.
The
parties
to
this
process
to
this
accident
are
pg
e,
the
california
public
utilities,
commission
and
the
federal
regulator,
the
pipeline
and
hazardous
materials
safety
administration.
We
rely
on
their
technical
expertise
to
help
us
bring
together
the
facts,
and
once
we
have
accumulated
the
facts,
then
then,
without
the
parties.
D
But
just
us
we
go
into
the
analytical
phase
and
that's
where
the
objective
part
comes
in
and
we
provide
an
objective
analysis
based
on
those
facts
so
that
we
can
come
up
with
the
probable
cause,
determine
what
happened
determine
why
it
happened
and
then
make
recommendations
to
prevent
it
from
happening
again.
So
we
will
do
our
usual
exhaustive,
detailed
investigation,
our
our
investigators
are
detectives
and
they
do
not
take
no
for
an
answer.
They
don't
want
to
go
home
until
they
find
out
what
happened.
D
You
know
that
we
have
sent
the
three
sections
of
the
pipe
to
our
metallurgy
lab
in
washington
dc,
because
they
had
determined
that
they
cannot
do
an
adequate
investigation
of
it
here
on
the
scene.
So
we
have
sent
the
huge
28-foot
section
of
pipe
plus
the
plus
two
10-foot
sections
on
on
both
ends
of
that
they
are
going
on
the
truck
starting
tonight
to
our
metallurgy
lab
in
washington
dc,
where
they
will
undergo
a
detailed
examination,
and
we
will
look
at
those
and
determine
from
that
detailed
examination.
What
went
wrong?
D
What
caused
those
pipes
that
pipe
to
breach
and
allow
gas
to
leak?
So
we
are
happy
to
I'm
happy
to
answer
questions
when
we
get
to
that
phase
of
this
program,
but
please
be
assured
that
we
are
here
to
provide
an
impartial,
unbiased,
objective
determination
of
what
went
wrong
and
recommendations
to
prevent
it
from
happening
again
and
immediate
recommendations
if
necessary.
Thank
you
very
much
again
congresswoman
for
the
opportunity
to
be
here.
C
Next,
we
are
going
to
hear
from
richard
clark
he's
the
director
of
consumer
protection
and
safety
division
within
the
california
public
utility
commission.
He
has
the
responsibility
of
directing
215
employees
in
that
division
has
been
on
the
cpuc
since
june
of
2000
came
into
that
position
at
the
height
of
the
energy
crisis
prior
to
that
he
spent
nine
years
in
public
service
and
13
years
in
private
practice,
conducting
investigations
of
employer
frauds
and
served
as
chief
deputy
labor,
commissioner
for
the
state
of
california
in
1999..
E
I'd
also
like
to
express
my
condolences
to
the
community
and
the
family
and
friends
of
of
those
who
whose
who
perished
or
whose
lives
have
been
enormously
impacted
by
this
tragedy.
As
you
probably
know,
we
lost
two
of
our
own
from
our
family,
jackie
greg
and
her
young
daughter
perished
in
this
fire
and
we
miss
them
terribly.
E
As
the
director
of
consumer
protection
safety
division,
it's
my
responsibility
to
ensure
that
the
folks
who
work
for
me
are
experts
in
their
fields
that
they
inquire
objectively
into
that
which
they
are
tasked
with
doing
that.
They
are
critical
in
their
thinking
and
that
they
continue
to
improve
that
which
they
do
in
the
way
that
they
do
it.
E
E
We
then
impose
those
rules
working
with
the
federal
government
working
with
the
the
pipeline
and
hazardous
materials
safety
administration
of
the
federal
government.
We
developed
the
rules,
impose
them
upon
the
utilities
and
then
go
out
and
inspect
them
ensure
that
the
utilities
are
doing
that
which
they're
supposed
to
do.
E
We
don't
just
look
at
their
paperwork,
however.
We
we
also
do
spot
inspections
and
look
over
the
shoulders
of
the
inspectors
to
make
sure
that
they're
finding
that
which
they
should
find
and
when
they
find
something.
That's
not
in
compliance
that
they
take
the
actions
that
they
need
to
take
in
order
to
protect
you
in
the
community
and
the
workers
who
are
employed
by
the
utilities.
E
And
then
we
do
investigations
when
things
break
down
something
goes
wrong.
People
get
hurt,
property
gets
damaged,
people
get
killed.
We
conduct
investigations
here
in
this
investigation,
we're
working
with
the
national
transportation
safety
board.
They
are
truly
experts
in
their
fields.
They
have
taken
privacy
over
this
investigation
and
we
we
essentially
work
hand
in
glove
with
them,
providing
our
expertise
about
how
things
operate
in
the
state
of
california.
E
When
the
the
national
transportation
safety
board
makes
recommendations,
they
will
make
recommendations,
perhaps
to
us
perhaps
to
pg
e
and
perhaps
to
other
local
authorities
and
that
sort
of
thing
they
do
not
have
enforcement
authority.
E
Earlier
today,
the
executive
director
of
of
the
public
utilities
commission
issued
a
a
10-point
order
to
pacific
gas
and
electric,
and
I
won't
go
through
all
10
of
those
points,
but
I'm
sure
that
the
the
letter
is
up
on
our
website.
At
this
point,
probably
one
of
the
most
important
ones-
the
two
most
important,
I
think,
are
to
reduce
the
pressure
on
on
line
132
by
20
percent
below
the
operating
pressure
at
the
time
of
the
failure
and
to
retain
that
lower
pressure
level.
E
Until
such
time
as
we
authorize
pg
e
to
turn
the
pressure
back
up
to
its
normal
operating
pressure,
and
the
second
is
to
conduct
all
manner
of
assessments,
inspections
of
the
transmission
lines
across
the
state
of
california.
The
pg
e
owns,
with
particular
emphasis
on
the
1021
miles
of
of
pipelines,
class
3
and
class
4
pipelines
that
are
in
high
consequence
areas
across
the
state.
E
C
F
Thank
you.
My
name
is
peter
katchmar
and
I
work
for
the
united
states
department
of
transportation's
pipeline
and
hazardous
materials
safety
administration.
Our
job
is
to
regulate
the
pipeline
industry
in
the
united
states.
I
work
out
of
the
western
region
office
and
we
take
care
of
the
12
western
states,
including
alaska
and
hawaii.
F
As
you
can
probably
realize
the
the
our
offices
don't
have
the
personnel
to
regulate
every
single
entity
that
transports
natural
gas
and
hazardous
liquids
in
the
united
states.
So
we
rely
heavily
on
our
state
partners.
The
california
puc
in
this
in
this
instance
to
be
our
eyes
and
ears
out
in
the
in
the
local
arena.
If
you
will.
F
C
G
G
Is
it's
a
cost-share
responsibility
that
the
federal
government
that
the
federal
government
pays
for
at
75
percent
so,
for
example,
for
equipment
needs
or
overtime
costs
or
other
costs
that
were
related
to
addressing
the
immediacy
of
the
fire
a
bill?
If
you
will
will
be
submitted
to
the
federal
government
and
for
those
costs
that
are
eligible,
we
fema
will
pay
75
percent
of
those
costs.
G
G
We
were
actually
on
site
for
for
the
host
of
the
day
and
just
finished
a
few
hours
ago,
and
to
ensure
that
I
don't
miss
the
specifics
of
what
a
preliminary
damage
assessment
is
I'll.
Actually
read
from
my
notes
here.
So
if
you'll
forgive
me
for
a
moment,
a
permanent,
a
preliminary
damage
assessment,
otherwise
known
as
a
pda,
is
a
factor
used
to
determine
the
impact
and
magnitude
of
a
damage
caused
by
a
disaster.
G
As
far
as
who
participated
in
the
damage
assessment
today,
that
was
a
representative
from
the
city
of
san
bruno,
a
representative
from
the
california
emergency
management
agency,
the
small
business
administration,
as
well
as
representatives
from
fema.
So
it's
a
joint
pda.
We
do
not
lead
the
effort
we
are
here
in
support
of
just
want
to
clarify
that
and
that
was
concluded
at
approximately
3
p.m.
Today,
so
again,
from
an
overview
perspective
on
a
pda,
I
just
want
to
clarify
what
it
is
and
what
it's
not
as
far
as
what
it
is.
G
It's
an
assessment
of
damage,
it's
a
verif,
a
verification
of
disaster,
damage
by
federal
and
state
and
local
officials.
It's
a
measure
of
the
impact
to
the
community
and
the
state,
and
it's
a
necessary
measure.
A
state
takes
before
its
governor
decides
whether
it
will
request
a
federal
disaster
declaration.
G
So
the
information
that
was
collected
today
going
site
to
site
is
used
by
the
state
to
determine
if,
in
fact,
the
governor
would
like
to
move
forward
and
request
a
federal
disaster
declaration
as
far
as
what
it's
not
a
pda
is
not
a
disaster
declaration,
so
our
presence
here,
just
the
fema's
presence
here
today,
does
not
automatically
guarantee
that
a
disaster,
a
presidential
disaster
declaration,
will
ensue
again,
that's
something
that
has
to
be
requested
by
the
state
and
goes
through
a
process
which
I'll
touch
on
in
a
moment.
So
it's
not.
It
does
not
guaran.
G
It
is
not
a
disaster
declaration
federal
disaster
declaration
eligibility
is
not
determined
on
a
pda
again,
it's
a
factor,
but
it's
not
the
sole
basis
of
eligibility
federal
disaster
assistance
programs
are
not
activated
while
a
pda
occurs
and
a
pda
does
not
imply
or
guarantee
a
federal
disaster
declaration,
and
there
are
instances
in
which
governors
of
various
states
may
elect
not
to
request
a
federal
disaster
declaration
based
on
insufficient
amounts
of
damage.
G
So,
for
example,
the
data
that
was
gathered
today,
as
well
as
various
information
that
will
be
gathered
by
the
state
they'll,
put
together
a
particular
case
if
they
determine
that
they
want
to
move
that
case
forward
to
fema.
We
evaluate
that
case,
and
then
it's
passed
on
to
the
white
house,
of
which
the
president
has
final
say.
G
Another
point
to
clarify
is
federal.
Emergency
disaster
assistance
cannot
duplicate
other
benefits,
including
insurance
payments.
So,
for
example,
or
to
be
clear,
there
won't
be
a
duplication
of
benefits,
so
if
needs
are
being
met
through
a
third
party
or
through
state
and
local
agencies,
we
we
by
law,
cannot
duplicate
those
benefits
with
that.
Thank
you
again
for
the
opportunity
to
be
here
and
if
there
are
any
questions,
we
will
certainly
be
here
to
address
those.
H
So
I
was
asked
to
come
here
today
kind
of
speak
about
our
role.
However,
as
of
right
now,
we
do
not
have
an
official
declaration
made
I'll
kind
of
go
over.
What
you
know
has
happened
so
far
to
bring
you
up
to
speed,
but
I
suspect
that
very
soon
you
know
in
later
on
this
week
we
probably
will
have
the
official
declaration
made,
and
then
we
can
talk
more
about
the
details
of
the
program.
H
H
H
The
next
step
would
be
is
that
we're
reviewing
that
request,
along
with
the
data
that
we
collected
today
and
in
the
next
day,
or
so,
we
should
have
an
official
response
and
from
that
point
on,
the
program
then,
would
be
available
and
we
would
open
up
a
center
in
the
area
and
begin
to
bring
just
begin
to
see
staff
start
coming
in.
H
So
just
so,
you
know,
you
know
what
is
probably
going
to
happen
and
when
you
start
to
see
the
sba
and
the
name,
the
small
business
administration
in
the
community,
you
know
that
that
is
assistance
that
is
usually
also
available
for
homeowners
and
renters
as
well.
H
No,
a
presidential
declaration
is
one
way
if
there
is
a
presidential
disaster
declaration
made
for
individual
assistance.
The
sba
programs
are
automatically
activated
made
available
as
well
for
those
counties,
but
in
other
cases
the
state
can
directly
request
an
sba
disaster,
which
is
what
they
have
done
in
this
case.
H
The
next
steps
you
know,
I
I
work
only
in
disaster
assistance,
so
I
see
a
lot
of
disasters.
I've
worked
with
hurricane
katrina,
earthquakes,
bp,
oil
spill,
floods
in
the
midwest,
and
I'd
like
to
give
you.
You
know
some
advice
on
on
things
that
you
can
do
and
and
expect,
and
that
is,
as
programs
become
available,
don't
rule
any
of
them
out.
Don't
you
know,
write
any
of
them
off.
Thinking
that
it's
something
that
you
won't
need.
H
C
I
Thank
you
very
much
jackie,
and
to
to
all
of
you
here
in
san
bruno
and
in
the
joining
communities.
My
heart
go
out
to
all
of
you.
I
have
a
close
friend
whose
son
is
lying
on
bed
at
saint
francis
in
san
francisco,
and
so
it
touches
all
of
us
very,
very
deeply.
I
I
mean
all
of
us
do
all
that
we
can
to
take
care
of
our
families
and
all
of
us
do
whatever
we
can
to
take
care
of
our
loved
ones.
But
we
each
and
all
of
us
always
can
use
some
help,
and
I
was
also
say
to
you
who
have
children,
that
it
is
going
to
take
some
time
for
them
to
also
heal
and
that
there
are
times
when
they're
going
to
feel
a
little
frightened.
A
little
shaky.
I
Let
me
just
say
that
we
at
the
state
level,
myself
and
assembly
member
hill,
are
absolutely
there
for
you
again
and
again
today,
my
chief
of
staff
and
my
district
director
and
kate
went
in
sacramento
and
david
bruto.
Here
in
the
bay
area,
we
were
briefed
by
pg
e.
We
were
briefed
by
the
state
puc
and
earlier
my
staff
was
briefed
by
the
national
transportation
safety
board.
I
I
If,
particularly
if
you
are
underinsured
or
if
you
are
a
little
concerned
about
the
resources
that
you
may
have,
please
see
them
at
the
end
of
this
particular
forum,
we
will
do
whatever
we
can
to
be
of
help
to
you.
It
is
a
difficult
time,
but
the
only
way
that
we're
going
to
survive
is
that
all
of
us
come
together
as
a
community.
I
C
B
B
First
of
all,
my
heart
goes
out
to
all
of
the
victims
as
well,
there's
nothing
more
tragic
than
losing
a
loved
one
and
there's
nothing
more
tragic
than
losing
your
home.
I
also
want
to
thank
the
emergency
responders,
who
performed
valiantly
and
the
volunteers
and
everyone
who
has
stepped
up
in
san
bruno.
B
The
victims
need
a
lot
of
assistance
right
now:
replacement
housing
working
with
their
insurance
companies
cost
of
living
during
this
transition
in
access
to
counseling
and
mental
health
services.
My
concern
is
that
you
know.
After
the
tv
cameras
leave
san
bruno,
we
will
not
forget
what
happened
that
we
have
to
ensure
that
the
residents
whose
lives
were
forever
changed
last
thursday
night
are
provided,
for.
B
B
Experts
say
that
gas
pipes
usually
have
a
lifespan
of
between
30
and
50
years.
The
one
in
san
bruno
that
we
saw
last
week
and
is
going
to
washington
is
over
50
years.
Old
federal
laws
require
that
national,
natural
gas
pipelines
and
pipes
in
high
density
residential
areas
are
required
to
be
inspected
every
seven
years.
B
We
have
to
assure
that
the
utility
companies
in
california
are
abiding
by
the
law
and
that
their
inspections
are
thorough.
We're
being
told
that
the
federal
investigation
into
this
disaster
will
take
as
long
as
perhaps
two
years,
but
we
in
california
cannot
wait
to
take
that
corrective
action
that
we
see
and
as
necess
becomes
necessary.
B
The
people
of
this
state
depend
on
us
to
protect
them
from
disasters.
Like
last
week's
inferno.
I
will
be
working
closely
with
the
public
utilities
commission
to
identify
and
repair
high-risk
gas
lines
in
the
coming
weeks
and
months
and
to
ensure
that
the
regulations
of
the
puc
are
appropriate.
For
today
I
have
seen
this
community
come
together
as
no
other.
B
C
All
right,
we
are
now
going
to
respond
to
questions
if
you
haven't
filled
out
one
of
these
white
sheets,
we'll
pass
them
around
to
you.
Katrina
has
them.
So
if
you
raise
your
hand,
if
you
haven't
yet
been
able
to
fill
out
one
of
these
sheets,
okay,
all
right
we're
going
to
start
with
gus
gomez
from
960
glenview
drive.
I
think
this
question
is
probably
first
should
be
answered
by
the
cpuc,
but
there
may
be
others
who
would
like
to
speak
to
it
as
well.
What
is
your
future
plan
for
this
pipe
besides.
C
C
There
are
a
series
of
questions,
so
richie
may
want
to
just
stay
there
for
a
minute.
Do
any
of
our
other
experts
want
to
speak?
To
that
does
pg
e
want
to
say
anything?
Do
you
have
specific
plans
for
that
pipeline.
J
I
would
just
echo
what
mr
clark
has
said:
we
need
to
really
understand
what
happened.
We
know
that
our
line
ruptured.
We
don't
know
why.
We
need
to
make
sure
that
before
that
line
and
frankly,
all
the
rest
of
the
lines
in
our
in
our
service
territory
are
safe,
and
so
until
we
have
much
better
understanding
of
again
what
happened
why
it
happened.
We're
not
going
to
be
putting
that
section
of
line
back
in
place.
C
E
E
So
I
I
think
it's
really
important
to
see
this
as
as
an
event
that
it
that
is
an
outlier
and
that
the
but
we're
I
mean
we're
going
to
do
everything
in
our
power
to
oversee
the
the
the
risk
management
practices
of
of
pg
e
and
to
make
sure
that
they
do
all
the
inspections
that
are
required
and
if
there's
more,
that
needs
to
be
done.
When
we
learn
the
lessons
of
of
what
happened
in
this
accident,
then
we
will
certainly
with
great
dispatch,
develop
new
rules
and
processes
and
procedures
to
protect
people.
C
Vice
chairman
hart,
would
you
respond
to
the
the
question
generally
about
the
type
of
explosion
that
was
witnessed
here
and
in
examinations
that
the
national
transportation
safety
board
has
conducted
around
the
country
for
decades?
How
many
explosions
like
this
have
been
examined
and
investigated
by
the
board.
D
Thank
you
congresswoman.
We,
the
ntsb,
look
at.
We
have
a
very
limited
staff
and
with
that
staff
we
look
at
six
or
eight
pipeline
explosions
of
various
types,
not
necessarily
gas,
but
any
pipeline
that
carries
hazardous
material
per
year.
D
So
this
one,
as
you
already
heard,
is,
is
relatively
unusual
and
it
does
create
an
issue
that
we're
going
to
have
to
start
paying
more
attention
to,
which
is
the
scenario
that
we
see
here
of
a
large
pipeline
that
was
built
many
years
ago
in
a
community
that
at
that
time
was
not
densely
populated,
and
that
is
now
more
densely
populated
than
it
was
some
time
ago,
so
that
that's
creating
an
environment.
C
J
It
took,
I
believe,
an
hour
and
46
47
minutes
to
stop
the
flow
of
gas,
and
it
was,
as
you
can
imagine,
right,
just
a
horrific
fire
and
for
a
while
it
was
frankly
just
not
safe
to
be
able
to
access
the
valves
that
made
it
possible
for
eventually
the
fire,
the
the
gas
flow
to
be
stopped,
and
we
just
couldn't
get
to
it.
So
it
was.
Our
employees
were
on
scene
very
quickly.
J
Our
people
responded
valiantly,
but
we
just
couldn't
get
to
the
fire
as
quickly
as
we
wanted
to.
Having
said
that,
I
don't
know,
I
don't
know
whether
an
hour
two
hours-
I
don't
know
what
good
is
in
a
situation
like
that
and
frankly,
that's
some
of
the
things
that
the
ncsb
will
be
looking
at.
To
give
us
some
understanding
of
what
more
could
we
have
done?
What
more
could
anyone
have
done.
J
D
In
1982,
there
was
a
pipeline
explosion
in
san
francisco
and
we
investigated
it,
and
several
recommendations
came
out
of
that.
Regarding
the
emergency
response.
Two
recommendations
were
to
make
sure
that
the
immediate
responders
were
trained
on
how
to
turn
off
those
valve
and
in
addition
to
that,
another
recommendation
on
making
sure
that
the
valve
is
exercised
from
time
to
time
to
make
sure
that
it
still
works,
and
those
will
be
two
of
the
areas
we'll
be
looking
at.
D
They,
the
pacific,
gas
and
electric
responded
to
those
recommendations
back
in
82
when
we
made
them
and
and
satisfactorily
took
care
of
them
back
then.
But
one
of
the
two
of
the
areas
we'll
be
looking
at
in
this
investigation
are
those
two
whether
the
initial
responders
were
properly
trained
to
to
close
the
valves
properly
and
quickly
and
two
is
whether
the
valves
themselves
had
been
recently
exercised
and
were
working
or
functioning
properly.
C
E
Yes,
absolutely
part
of
our
order
to
pg
e
is
that
they
are
to
inspect
all
all
of
their
transmission
lines
in
california,
with
particular
emphasis
on
class
3
and
class
4.
Those
are
the
ones
that
are
in
high
consequence
areas
and
that
the
I
believe,
the
specificity
of
the
order
is
that
they're
to
complete
that
inspection
within
30
days.
E
Typically,
these
these
lines
are
inspected
twice
per
year
for
for
gas
leak,
they
do
a
leak
survey
twice
per
year
and
then,
on
top
of
that,
they
do
essentially
visual
inspection
drive
by
inspection,
to
look
for
brown,
grass
and
and
those
sorts
of
things
or
structures
being
impeding
the
the
gas
and
that
sort
of
thing.
K
So
relative
to
the
prior
question
with
regard
to
the
the
inspection
process,
I
just
wanted
you
to
be
aware
of
the
fact
that
we
have
completed
a
complete
inspection
of
the
three
pipeline
transmission
pipelines
that
feed
the
the
peninsula,
but
for
roughly
30
miles
of
inaccessible
territory
that
we
have
work.
That's
ongoing
right
now.
We've
done
an
aerial
review
of
those,
but
still
have
to
do
a
foot
survey.
So
we
have
completed
an
initial
survey
of
all
three
could.
K
It
means
we
use
equipment
to
detect
any
evidence
of
of
gas
of
methane,
and
it
is
a
it
is
a
patrol
that
will
allow
us
to
detect
and
and
then
pursue
any
evidence
of
a
leak.
K
Correct
we
can,
we
can
walk,
we
can
drive,
but
in
this
case
we
were,
we
were
walking.
We
watched.
We
also
did
an
aerial
patrol
to
be
actually
quicker
to
see
any
evidence
of
vegetation
damage
that
would
indicate
that
there
was
there
was
a
leak
and
then
allow
us
to
then
focus
quicker
action.
K
C
K
High
consequence
area
is
a
term
that
is
defined
federally
that
allows
us,
with
certain
criteria
to
define
really
land
use,
population
density,
the
amount,
the
number
of
buildings,
the
type
of
buildings
do
people
congregate
the
nature
of
schools,
kind
of
the
the
characteristics
of
a
given
geography
to
allow
us
to
understand
the
implications
and
risks
associated
with
a
gas
pipeline
moving
through
that
kind
of
community
and
then
govern
certain
actions
with
regard
to
frequency
of
inspection,
as
well
as
as
as
other
actions.
C
C
K
Limit
question:
there's
no
limit.
We
will
be
here
as
long
as
you
need
us
as
long
as
as
you
have
questions
or
concerns,
we
we're
going
to
stand
right
here
next
to
you
and
we'll
do
whatever
it
takes
to
to
make
sure
that
you
feel
safe
and
secure
with
regard
to
to
our
systems
and
your
homes.
C
Okay,
you're
off
the
hook
for
a
few
minutes,
john
mclaughlin
from
claremont
asks
I'm
concerned
about
the
close
proximity
of
the
pipeline
in
the
san
andreas
fault.
Can
the
pipeline
be
relocated
to
a
more
seismically,
secure
area
or
retrofitted,
so
that
a
strong
earthquake
would
not
cause
a
rupture?
Maybe
you
could
start
with
cpuc
on
that?
C
K
C
K
Actually,
these
lines-
and
we
do
have
a
seismic
enterprise
risk
program,
so
we
evaluate
all
of
our
transmission
pipelines
as
it
relates
to
all
faults,
and
we
do.
We
have
a
very,
I
think,
robust
seismic
expert
team
that
allows
us
to
calculate
risk.
We
have
a
program
to
relocate
our
our
pipelines
so
that
they,
they
are
rearranged
to
be
perpendicular
over
a
cut
straight
across
a
fault
line
to
reduce
the
the
risk
of
damage
as
a
result
of
land
movement.
We
we
certainly
have
taken
proactive
actions
in
certain
cases
to
relocate
lines
as
necessary.
K
So
we
have
a
very
active
active
program.
In
fact,
the
san
andreas
fault
actually
is,
is
a
line
that
we're
highly
conscious
of
as
well
as
calaveras
hayward
and
all
the
other
faults
within
the
greater
bay
area.
C
C
Let
me
start
by
answering
that
question
and
then
you
know
possibly
others
would
like
to
speak
to
it.
I
think
it's
been
made
pretty
clear
by
the
leadership
of
this
great
community
that
the
city
of
san
bruno,
its
leadership,
is
not
going
to
abandon
anyone
that
they
are
going
to
help
every
resident
of
this
community.
C
So
anyone
who
is
red
tagged
will
be
in
a
position
to
rebuild
their
homes
either
because
you
have
homeowners,
insurance
or
because
there's
the
back
stop
of
pg
e
to
provide
funding.
For
that.
I
can
tell
you,
having
chaired
numerous
hearings
around
the
state
after
earthquakes
and
natural
disasters
like
firestorms,
there
wasn't
that
backstop
and
people
were
really
left
in
the
lurch,
but
that
won't
happen
here.
I
guarantee
you
pg
e.
J
I
think
some
of
you
were
in
the
town
hall
meeting
that
the
mayor
held
on
saturday,
and
I
made
a
comment
there.
That
said,
you
know:
we've
been
in
business
for
for
a
hundred
years.
You
know
we're
here
today
we're
going
to
be
here
tomorrow
and
we're
going
to
be
here
every
day
and
we'll
do
whatever
it
takes
to
help
rebuild
this
community,
and
I
think,
as
a
little
proof
of
that
as
a
congressman.
As
you
said
earlier
today,
we
announced
the
formation
of
this
fund.
J
It's
really
a
relief
fund
for
for
the
city
of
san
bruno
and
its
residents.
You
know
the
devastation,
the
loss
of
life,
the
injuries,
the
scars
that
I
think
are
going
to
take
a
long
time
to
heal.
This
isn't
meant
in
any
way
to
put
a
value
on
that.
It's
meant
really
to
begin
the
steps
that
I
think
this
community
has
to
take
towards
recovery
and
rebuilding,
and
so
we
wanted
just
to
let
you
know
of
our
commitment-
and
there
was
a
question
earlier
about
you
know-
was
it
going
to
take?
C
A
F
When
a
when
an
event
occurs
on
a
pipeline,
that
is
not
a
third-party
damage,
a
third-party
damage
is
a
backhoe
hitting
a
pipeline
and
it
ruptures,
and
we
know
why
it
ruptured
the
pipeline
or
the
backhoe
hit
it
when
something
like
this
occurs,
and
it
is
very
anomalous,
we
don't
have
these
very
often.
The
the
first
thing
that
we
usually
do
is
ask
the
pipeline
operator
to
lower
their
pressure
by
20.
F
F
So
by
lowering
the
pressure
by
20
percent
it
is,
it
is
equivalent
to
a
hydro
test
at
the
failure
pressure.
So
that's
why
the
20
reduction
and
what
that
does
is
that
gives
time
for
these
defects
to
relax
instead
of
possibly
failing
the
next
day,
if
there's
any
more
defects
in
the
pipe
that
we
are
unsure
of.
F
F
F
There's
also
there's
just
a
lot
of
information
on
that
website.
I'd
like
to
also
say
that
these
regulations
have
been
have
been
tested
over
time
and
the
way.
The
reason
that
I
say
this
is
an
anomalous
situation
this
this
rupture,
which
is
what
this
was
it
can
only
operate
at
50
percent
and
a
class
4
area
is
where
you
have
buildings
more
than
four
stories
high
that
are
prevalent
in
the
area,
and
you
can
only
operate
these
transmission
lines
at
40
percent
of
their
operating
pressure
of
their
normal
operating
pressure.
F
F
F
Yes,
sir,
yes,
sir
there's
any
number
of
things
that
would
have
ignited
it.
I've
seen
this
many
times,
not
not
in
a
class
iii
area
but
out
in
the
middle
of
nowhere.
These
pipelines
run
at
perhaps
900
to
a
thousand
pounds
and
when
the
pipe
lets
go,
it'll
either
hit
itself
or
it'll
hit
a
rock
and
a
spark
will
ensue
and
it
will
be
a
torch
just
like
this
was,
and
yes,
sir.
Well,
I
don't
know
why.
C
Don't
we,
if
you
have
a
question,
if
you
would
put
it
on
that.
F
F
Right,
no
and-
and
let
me
just
say
also
that
that
there
are
believe
me-
there
are
numerous
hazard
barriers
to
protect
people.
F
One
of
them
is
the
odorant
in
the
gas
you,
the
operator
is
required
to
put
enough
odorant
in
the
gas
so
that
you
will
be
able
to
smell
it
at
20
percent
of
the
lower
explosive
limit,
and
I
apologize
for
for
using
terms
like
this,
but
gas
has
a
range
of
flammability
or
explosiveness
and
it's
between
5
and
15
percent,
gas
and
air,
and
so,
if
it's
less
than
that,
so
at
one
percent
gas
and
air
you're
going
to
smell
it
and
if
it
gets
above
15
percent
gas
in
there,
it's
too
rich,
there's
too
much
gas
there
and
it
won't
ignite
okay.
F
So
if
anybody,
you
know
well
I'll,
just
I'll
just
say
that
and
there's
just
a
lot
of
hazard
barriers
in
place
to
prevent
this
from
occurring
and
it
did
occur,
and
I
apologize
for
that.
But
we're
going
to
get
to
the
bottom
of
it
with
the
ntsb
and
the
puc.
C
A
C
F
F
Yes,
sir,
and
and
I
will
tell
you,
the
np
ntsb
will
look
at
every
inch
of
that
pipe
with
with
microscopes
and
if
they.
C
All
right
sure,
all
right
we're
going
to
try
and
try
and
move
back
to
these
questions
that
have
been
written
by
residents.
This
question
has
been
asked
by
a
couple
of
people
in
a
different
manner,
but
basically
the
same
question,
and
I
guess
this
should
go
to
pg
e.
What
about
people
whose
homes
are
on
the
pipeline?
What
will
be
done
to
assure
their
safety
or
will
pg
e,
buy
their
homes.
C
J
So
the
100
million
dollar
fund
that
was
established
immediately
for
the
affected
area
is
for
exactly
things
like
this,
so
if
you're
in
the
affected
area,
if
you
have
a
home
that
was
destroyed,
you
do
not
want
to
rebuild
it.
We
will
entertain
that
absolutely
so.
C
C
You
may
be
able
to
get
the
cost
to
rebuild
as
a
check,
but
there
is
one
that's
one
of
a
lot
of
factors
to
consider,
so
you
should
just
make
sure
that
you
consult
an
attorney
and
specifically,
as
it
relates
to
section
205
1.5.
Another
question
was:
is
this
program
going
to
be
accessible
later
online?
My
understanding
is
that
it
is
being
videotaped
and
will
be
will
be
made
available
through
the
city
on
their
public
access
channel.
C
D
We
would
either
have
to
move
the
pipe
to
where
the
experts
are
move.
The
experts
to
where
the
pipe
is
we
find
that
it's
more
effective
and
more
efficient
to
move
the
pipe
to
where
the
experts
are
and
by
the
way
we
want
to
rely
on
our
own
experts.
That's
part
of
our
independence
is
that
we
don't
want
to
go
to
some
other
entity
that
has
experts.
C
C
C
This
is
from
david
on
glenview
drive.
Why
is
a
homeowner?
Were
we
not
told
of
what
exactly
is
buried
under
around
or
in
our
neighborhood
once
the
investigation
is
finished
and
if
pg
e
is
found
at
fault?
How
many
years
will
the
feds
be
holding
the
party
to
do
what
the
report
findings
say
needs
to
be
done,
so
it's
a
kind
of
a
joint
question
for
the
cpuc
and
the
national
transportation
safety.
Actually
I
guess
this
is
a
question
for
me.
D
C
J
Risk
against
the
information
that
I
had
and
I
when
the
fire
was,
was
literally
happening
and
I
was
online
with
our
incident
commander.
That
was
the
information
I
was
giving
that
they
could
not
get
close
to
the
site
that
it
was
that
it
was
blocked
off
that
it
just
could
not
get
close
to
the
site.
So
that
was
the
information
that
I
had
and
it
may
not
be.
You
know
in
terms
of
exactly
the
location,
but
that
was
the
information
that
I
had.
C
F
Know
what
to
do
they
were
dispatched
and
they
knew
where
the
valves
were
and
they
went
and
closed
those
valves,
whether
the
people
on
site.
You
know
everything's
happening
very
quickly
whether
the
people
on
site
knew
where
those
valves
were
probably
not,
but
the
people
that
needed
to
know
where
the
valves
were
knew
where
they
were
and
they
were
sent
there
to
close
those
valves.
They
went
straight
there
and
did
that.
K
So
there's
a
difference:
there's
excess
flow
valves
typically
are
can
be
placed
at
a
customer's
premise
with
if
this
is
referencing
an
automatic
shutoff
valve
on
the
pipeline
itself.
That
is,
that
is
a
technology
that
we
could
employ.
We
did
not
employ
that.
In
this
case
we
had
a
manual
valve,
which
is
an
acceptable
solution
to
to
control,
to
control
the
pipe
we're
going
to
evaluate
the
wisdom
of
that
as
we
get
guidance
and
feedback
from
the
investigative
team.
K
C
Mr
clark,
it
would
seem
to
me
that
having
automatic,
shut
off
valves
on
transmission
lines
would
make
a
lot
of
sense
or
remote.
I
guess
the
term
is
remote,
shut
off
valves,
but
it's
not
mandatory
for
retrofitting
of
older
pipelines.
That
is,
it
required
for
new
pipelines.
C
C
During
the
cleanup
process,
how
safe
is
it
in
terms
of
air
quality
for
residents,
especially
the
elderly
and
residents
with
asthma?
I
don't
know
if
the
county
environmental
management
directors
here
he
was
at
the
meeting
this
morning
had
some
very
good
advice.
C
C
C
C
J
It's
a
little
bit
of
both.
Sometimes
it's
repairs
where
the
facilities
were
not
particularly,
you
know
damaged
so
on
the
outskirts
areas,
we're
doing
some
repair
work
and
in
other
areas
where
the
facilities
were
significantly
significantly
damaged.
Then
it's
a
complete
rebuild.
So
it's
a
combination
of
both
depending
on
what
we're
finding
there.
C
Okay,
this
is
mccaffrey
from
estates
drive
in
2008,
rancho
cordova.
C
E
E
Right
and
the
the
distribution
line
was
plastic
pipe,
also
and
and
not
steel
pipe
like
we
had
here.
C
How
could
we
improve
communication
so
that
residents
will
know
about
meetings
such
as
tonight
or
other
important
things?
We
have
no
interests.
We
have
no
internet
access,
cable,
tv,
so
no
tv
and
no
lan
phones.
It's
all
word
of
mouth
or
radio
good
question.
Anyone
from
the
city
want
to
speak
to
that.
We
really
have
been
relying
on
the
media
to
get
the
word
out
over
the
last
few
days.
C
C
A
C
J
We
can
certainly
do
that,
and
what
we're
going
to
do
is
obviously
not
put
that
line
back
in
operation
until
such
time
as
everyone,
the
cpus
ephems.
Everybody
else
feels
comfortable
that,
in
fact,
it's
ready
to
go
back
operational.
One
of
the
things
that
we
need
to
do
is
figure
out.
How
do
we
redirect
that
line?
And-
and
that
is
one
of
the
things
that
we're
considering
we're
considering
all
options
we
haven't
made
a
decision.
J
Yeah,
that's
understandable,
but
at
this
point
I
can't
I
can't
make
a
commitment,
but
I
know
that
we
are
looking
at
all
of
our
different
options
and
clearly
relocating
is
one
of
them,
but
that
line
or
particularly
that
section
of
line
is
needed
for
our
long-term
capacity
needs.
C
My
understanding
is
that
at
t
is
working
on
getting
coverage
telephone
service
back
in
place
within
the
next
this
within
this
week,
who's
in
charge.
Why
do
we
hear
different
stories
from
everyone?
C
This
whole
meeting
was
about
trying
to
help.
You
understand
who's
in
charge
and
if
we've
confused
you,
we
have
really
failed
in
this
project,
so
vice
chairman
hart,
why
don't
you
come
up
and
tell
us
who's
in
charge.
C
So,
after
the
national
transportation
safety
board
completes,
its
investigation
makes
its
recommendations,
but
even
before
then
the
california
public
utilities
commission
is
in
charge
of
regulating
pacific
gas
and
electricity,
pacific
gas
and
electric
excuse
me
this
is
from
jose
alvarado
from
on
glenview.
I
run
every
day
and
I
saw
a
pg
e
worker
checking
the
floors
with
some
mechanical
sticks
at
10
30
a.m.
C
C
C
J
So
we
have
an
active
pipeline
replacement
program.
We
replace
pipe
every
year.
We
have
about
6
000
miles
of
pipe,
so
we
don't
replace
all
of
it
every
year.
So
what
we
do
is
we
have
in
place
a
protocol,
if
you
will,
that
considers
many
different
factors
and
we
replace
those
sections
of
pipe
that
based
on
that
analysis,
we
believe
requires
replacement.
So
it's
factors
such
as
age.
It
factors
in
terms
of
performance,
the
environmental
conditions,
level
of
corrosion,
et
cetera,
et
cetera.
J
C
A
question
from
betty
koontz
on
claremont
what
is
being
done
to
keep
non-residents
out
of
the
area?
This
is
from
the
city.
The
san
bernardino
police
chief
telford,
has
directed
regular
enhanced
patrol
of
the
affected
areas.
The
perimeter
of
the
unoccupied
area
is
secured
by
fencing
and
will
continue
to
be
patrolled
by
the
police.
C
C
C
C
This
is
from
betty
koontz
on
claremont
as
a
homeowner.
Is
there
any
way
I
would
have
known?
I
was
living
on
top
of
a
30
inch,
natural
gas
line
cpuc,
and
then
I
have
a
comment
and
a
question
of
pg
e.
E
Information
as
to
the
location
of
transmission
lines
and
and
the
facilities
was
much
more
accessible
prior
to
911
of
2001..
E
C
K
In
addition
to
that,
we're
setting
up
a
process
where
customers
can
call
us
request
that
information,
and
we
will
work
to
put
something
in
writing
and
mail
back
a
notification
that
gives
you
a
sense,
a
sense
of
where
the
pipe
is
within
limits
that
we
don't
get
so
specific
as
to
create
a
security
issue.
But
enough
to
give
you
a
sense
for
you
know
where,
where
it
is,
and
if
you
have
concerns
to
act
accordingly,.
C
So
I
think
that
every
resident
has
the
right
to
know
if
there's
a
transmission
line
in
their
backyard
or
in
their
front
yard,
or
a
block
or
a
foot
away
from
their
home.
So
I
think
it's
important
that
pg
e
make
that
information
available
to
anyone
who
requested
I'm
happy
to
know
that
that
you
do
do
that
already.
C
C
C
K
We
we
do
wash
insulators,
especially
in
our
transmission
lines,
especially
in
zones
or
areas
of
our
service
territory
that
are
subject
to
dust
and
and
are
subject
to
contamination,
and-
and
so
we
have
regular
programs
and
it's
different
from
a
timing
standpoint
at
different
times
of
the
year
in
different
places.
So
in
agricultural
districts
we
will
do
it.
K
Typically
after
there's
there's
a
period
where
there
there's
been
a
lot
of
plowing
because
it
tends
to
kick
up
dirt
and
dust
or
people
spraying
insecticides
on
crops
will
be
another
source
of
the
need
to
trigger
a
washing
of
of
of
insulators.
So
we
do
have
programs
that
are
active,
they're
different
in
different
times
in
different
geographies,
but
but
they
do
exist.
K
K
Last
year
we
decided
to
split
that
organization
so
that
we
had
a
a
single
chain
of
command
for
the
gas
operations,
the
gas
maintenance
and
construction
folks
separate
from
the
electric
maintenance
and
construction
forces.
We
felt
that
that
having
more
clear
line
of
accountability
and
more
specific
functional
responsibility
was
was
a
better
way
to
operate.
C
Question
where
can
we
get
counseling
for
toddlers
affected
by
this
tragedy?
A
couple
things
you
should
know
you
should
not
limit
yourself
at
all
in
accessing
mental
health
services
for
yourself
or
your
family.
I
am
absolutely
confident
that
pg
e
will
pick
up
the
cost
of
that
counseling
service.
C
Secondly,
the
county
has
a
mental
health
service
program.
I've
spoken
to
a
member
of
the
county
board
of
supervisors.
Today,
I've
asked
them
to
conduct
a
similar
meeting
with
county
services
that
you
will
have
an
opportunity
to
talk
to
them
of
what
services
are
available
to
you
at
the
meeting
this
morning.
It
was
clear
that
the
creation
of
a
support
group
for
residents
would
be
helpful,
and
I
am
certain
that
the
county
will
establish
that
program
as.
C
C
All
right,
this
is
probably
going
to
be
our
last
question.
It
has
been
said
that
residents
have
reported
smelling
gas
prior
to
the
explosion
to
pg
e,
which
pg
e
has
denied.
These
calls
also
some
smelled
the
gas,
but
did
not
call
and
are
now
calling
in,
is
pg
e
going
to
dismiss
all
of
this.
This,
I
guess,
is
really
a
question
for
pg
e
and
for
the
ntsb.
D
D
We
have
asked
not
only
pg
e,
but
also
the
puc,
where
people
might
call
or
the
city
where
people
might
call
9911.
We've
asked
all
of
them
to
submit
any
documentation.
That
would
substantiate
the
claim
that
somebody
smell
gas
and
called
in
in
the
days
or
we're
doing
this
as
far
back
as
a
month
before
this
event,
and
so
far
we
have
not
found
anything
one
of
the
things.
D
D
Excuse
me,
san
bruno
at
ntsb.gov,
and
we've
asked
people
to
either
speak
to
the
directly
to
the
authorities,
who
will
tell
us
or
email
us
on
that
address
and
let
us
know
if
they,
if
they
smelled
it
and
and
called
because
we
want
to
know
who
they
called
when
they
called
them,
and
we
want
to
be
able
to
track
that
down
to
completion,
while
I'm
here
by
the
way,
I'd
like
to
say
I
I
want
to
apologize,
because
I
don't
think
I
gave
justice
to
one
of
the
answers.
What
do
I
really
think
happened?
D
We
don't
know
whether
it
was
a
crack
related
to
impact
from
excavation,
as
you
heard
as
one
of
the
most
common
causes.
We
don't
know
whether
it
was
related
to
corrosion,
which
is
a
possibility.
So
the
reason
I
still
give
the
same
answer.
I
don't
have
a
clue,
but
those
are
some
of
the
areas
that
we
will
be
exploring
to
try
to
determine
exactly
what
happened.
The
idea
there
being,
of
course,
to
come
up
with
a
remedy
that
is
focused
precisely
on
the
problem
rather
than
just
guessing
and
then
having
a
remedy.
D
A
E
Also
on
the
issue
of
the
of
the
leaked
calls,
that's
part
of
what
we
ordered
pg
e
to
undertake.
Also,
is
it's
a
thorough
examination
and
report
back
to
us
on
the
the
quality
of
of
their
gas
leak
response
program?
E
We
want
to
know
how
many
people
have
called
what
the
response
time
has
been,
whether
or
not
the
issues
have
been
resolved,
so
we're
taking
a
very
granular
look
at
that
and
and,
as
the
vice
chairman
said,
we're
also
gathering
information
as
to
those
sorts
of
calls
to
give
to
the
ntsb
to
facilitate
that
aspect
of
the
investigation.
E
J
And
lastly,
I
wanted
everyone
to
know
that
we
tape
100
of
our
calls,
and
so,
as
you
can
imagine,
a
gas
odor
call
receives
a
heightened
sense
of
of
attention
and
based
on
the
kind
of
information
that's
received
in
the
call.
Our
most
urgent
calls
are
responded
to
within
an
hour.
That's
our
target
and
all
other
calls
relating
to
gas
odor,
the
ones
that
are
less
urgent.
J
But
what
we're
also
saying
is
you
know
what
we're
going
to
look
back
to
august
and
july
and
we
have
not
completed
all
that
to
see
if
there
are
any
gas
order
calls
we
want
to
know.
We
want
to
know
if
we
somehow
miss
something
and
the
ntsb
is
going
to
be
reviewing
that
in
a
very
granular
granular
detail,
so
it
just
won't
be
pg
e
ntsv
would
also
be
looking
at
that
data
and,
as
mr
clark
has
said,
the
cpuc
has
ordered
us
to
really
fundamentally
turn
everything
over
to
them.
J
So
it's
an
important
area
for
us.
We
take
it
very
seriously
and
we
have
a
lot
of
data
in
this
area,
so
we'll
be
able
to
really
find
out
the
same
time.
I
have
also
seen
that
the
ncsb
has
been
putting
out
information,
saying
if
you,
if
you
smelled
gas,
please
call
or
write
to
this
num.
You
know
to
this
particular
thing.
So,
there's
an
outreach.
That's
been
made
available
to
customers
too,
to
send
information
directly
to
them.
So
I
think
we
will
find
out
for
sure
what
happened.
C
C
All
right
we've
had
a
couple
of
questions.
How
long
will
this
investigation
take
vice
chairman
hart
has
indicated
it
would
could
be
as
long
as
a
year
or
14
months,
but
he
also
said
it's
very
important
to
remember
this.
C
F
If,
if
I
make
may
make
a
final
statement,
please,
if
you
smell
gas,
call
pg
e,
if
you
don't
feel
that
pg
e
has
responded,
escalate
it
and
call
the
fire
department,
if
the
fire
department
doesn't
respond,
call
the
puc,
okay
smelling
gas
is
not
what
you
should
be
doing.
Gas
should
be
in
that
pipeline,
not
out,
that's
why
we
have
them
odorize
it.
F
A
C
All
right
under
which
regulations
is
the
gas
line
under
state
or
federal.
I
think
we've
been
over
this
again,
but
it's
probably
important
to
say
it
again,
because
it's
still
a
question
and
what
parameters
are
set
in
order
for
pipe
replacement.
Who
makes
that
determination?
Does
pg
e
make
that
determination?
Does
the
cpuc
make
that
determination.
E
The
the
regulations
regarding
pipeline
safety
are
both
at
the
federal
level
and
at
the
state
level.
For
the
most
part,
we
adopt
the
federal
standards.
There
are
some
places
where
our
reporting
requirements
are
higher
than
what
the
feds
require
and
that
sort
of
thing
in
terms
of
the
replacement
program
of
for
pipe
that's
a
responsibility
of
pg
e
and
southern
california,
edison
san,
diego
gas
and
electric
all
the
rest
of
them.
C
Two
questions
here
for
the
city
to
answer
john
myers
actually
living
in
milbury
at
the
time.
Is
there
a
city
of
san
bruno
phone
number
to
call
for
people
who
are
stuck
and
do
not
know
what
to
do
to
recover
their
loss
and,
secondly,
who's
in
charge
of
putting
families
to
return
to
their
homes
at
night,
instead
of
at
daytime,
because
I
received
a
call
at
8
pm.
L
L
That
number,
as
I
said,
has
a
day-long
availability
and
the
persons
who
are
answering
that
phone
are
able
to
give
information
on
resources,
they're
also
able
to
take
contact
information
and
to
record
the
type
of
information
that
you
need
in
case.
They
are
not
readily
able
to
provide
it
if
you're
experiencing
a
problem
in
accessing
the
information
that
you
need,
although
I
believe
that
is
the
best
number
on
the
foreseeable
for
the
next
several
days
anyway.
L
You're
welcome
to
call
me
directly
at
the
city
manager's
office
telephone
number
at
616-7056.
While
I
probably
will
not
be
available
to
answer
that
phone.
I
can
tell
you
for
sure
that
I
will
receive
a
message
and
we
will
get
back
to
you
at
our
immediate
opportunity
regarding
the
being
called
at
night
being
called
at
night.
I'm
responsible
for
that
and
my
staff
who
report
directly
to
me
are
responsible
for
that,
and
let
me
explain
to
you
what
probably
happened
here.
L
We
have
been
engaged
literally
around
the
clock
over
the
last
several
days,
working
to
get
people
into
their
homes
and
what
happened
today
and
the
reason
that
you
probably
received
a
telephone
call
at
eight
o'clock
is
because
we
were
anxious
to
move
in
the
people
who
have
whose
homes
are
able
to
be
occupied,
but
you've
been
restricted
from
them,
and
this
is
particularly
on
concord
way.
You've
been
restricted
from
your
home
for
a
number
of
days
now,
but
your
home
is
actually
relatively
fine.
L
L
It
is
not
our
intent
and
we
have
tried,
and
we
haven't
previously
put
people
into
their
homes
in
the
evening
hours
in
the
after
dark
hours,
at
least
that
I'm
aware
of.
If
that
happened
to
you
today
and
it
was,
it
was
not
your
interest
to
do
so.
We
apologize
and
if,
if
at
any
point,
that
you
feel
that
we're
moving
too
quickly
for
you,
we,
we
certainly
would
be
interested
in
in
hearing
that
and
we
can
certainly
go
at
your
pace.
C
This
is
not
a
natural
disaster
where
there
isn't
anyone
stepping
up
and
saying
here's
a
hundred
million
dollars
to
try
and
alleviate
your
pain.
Try
to
help.
You
rebuild
your
lives,
so
the
resources
are
here
they're
here
for
you
in
the
community,
in
the
city
of
san
bruno
they're,
here
for
you
in
terms
of
the
county
of
san
mateo
and
the
resources
through
mental
health
and
the
assessor's
office
and
the
tax
collector's
office.
All
of
those
services
are
here
for
you
and
then
your
state
and
your
federal
legislators
are
here
for
you
as
well.