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From YouTube: JAN 5, 2021 | City Council
Description
City of San José, California
City Council Meeting of January 5, 2021
Pre-meeting citizen input on Agenda via eComment at https://sanjose.granicusideas.com/meetings.
This public meeting will be conducted via Zoom Webinar. For information on public participation via Zoom, please refer to the linked meeting agenda below.
Agenda https://sanjose.legistar.com/View.ashx?M=A&ID=825858&GUID=54BD280E-CD69-4494-A58A-BA3AE7045371
A
A
B
Thank
you
mayor.
The
theme
that
I'm
going
to
have
for
this
month
is
mindfulness
and
inner
peace
and
we're
all
dealing
with
the
crisis
of
the
pandemic
and
the
economic
crisis
and
an
attack
on
our
democracy,
as
well
as
personal
issues
that
you
might
have
to
deal
with
like
having
your
grown
children.
Do
the
dishes
like
they're
supposed
to
so
we're
all
dealing
with.
B
B
Racial
and
health
crisis,
often
overlapping,
with
no
clear
end
in
sight,
a
time
where
we
were
all
asked
to
display
great
resilience
and
fortitude,
while
our
leaders
scrambled
for
a
cure,
a
process
and
a
solution,
a
time
where
the
distractions
of
the
everyday,
hustle
and
bustle
had
paused
life
had
taken
a
slower
pace
and
we
all
somehow
all
at
once
became
present.
In
the
moment
we
became
mindful
purposeful,
innovative
self-reflective
and
no
longer
complacent.
B
We
protested.
We
fundraised,
we
wore
our
masks.
We
bought
black.
We
created
successful
social
media
campaigns,
ensuring
racial
justice
at
the
forefront
of
our
minds
and
ppe
in
our
purses
in
2020,
our
world
changed.
We
as
a
collective
grew
in
our
empathy
in
2021.
We
will
focus
on
our
impact
and
less
on
our
output.
B
A
A
I
wanted
to
take
a
couple
items
out
of
order
because
we've
got
some
youngins.
It
looks
like
who
are
probably
not
going
to
have
too
extended
period
of
attention,
and
I
want
to
at
least
certainly
allow
them
to
participate
before
they
may
have
to
scramble
off
scramble
off.
That
is
so
I'd
like
to
take
the
oaths
of
office
out
of
order
for
newly
elected
and
re-elected
council
members
and
tony
tabor
will
lead
us
in
that
effort.
Tony.
G
A
Particular
all
right,
thank
you,
everybody
and
I
want
to
again
welcome
our
new
council
members
and
thank
you
to
family
members
for
joining
us.
I
know
you
had
individual
ceremonies
as
well,
but
we
appreciate
everyone
coming
back
for
this
ceremony
so
that
we
can
ensure
you
are
official
as
we
begin
our
work
together,
we'll
start
with
orders
of
the
day.
Does
anyone
on
the
council
have
any
changes
to
the
printed
agenda.
J
B
B
D
A
A
A
H
Thank
you
happy
new
year
to
yourselves
and
happy
welcome
to
the
new
council
persons.
There
are
many
items
on
the
approval
of
previous
council
committee
meeting
minutes
today
this
week.
That
I
feel
can
be
appropriate
for
a
neighborhood
services
and
education
committee
meeting
and
that,
in
fact,
can
possibly
work
to
summarize
the
theme
of
this
week's
minute
approval
process
itself.
H
Of
course,
there
could
be
many
themes
and
summaries
that
city
staff
wants
the
council
to
understand
for
weekly
approval
process
of
previous
council
committee
meeting
minutes
with
a
few
smart
city
and
tne
committee
committee
minutes
being
approved
today
and
with
some
of
its
agenda
items.
I
would
like
to
remind
everyone
in
the
first
of
a
new
year
and
a
council
term,
that
important
new
tech
hardware
for
digital
inclusion
and
new
surveillance
technology
provision,
zero
and
neighborhood
safety
is
now
arriving
in
somewhat
forced
placement
of
new
five
4g
and
5g
in
local
san
jose
neighborhoods.
H
In
this
time
of
cobit
19.,
open
public
policies
can
simply
help
to
better
define
sustainability
and
how
to
bridge
the
future
of
digital
divide
and
neighborhood
safety.
At
this
time,
I
feel
the
ideas
of
good,
open
public
policies
and
practices
and
ideas
can
help
with
current
questions
of
equity,
equality,
civil
protections,
reimagine,
good
local
democratic
practices
and
sustainability
and
on
a
part
and
a
part
of
the
important
positive
steps
that
can
invite
everyone
out
of
the
air
of
cobit
19
and
a
return
to
more
regular
community
patterns
and
familiar
good
routines.
H
This
simply
can
be
ideas
of
peace,
not
war,
and
of
good
dialogue
and
compromise
towards
more
well-rounded
efforts
to
define
how
to
bridge
the
digital
vibe
and
the
needs
of
neighborhood
safety.
To
conclude,
good
luck
and
how
esta
city
government
can
make
sure
foreign
5g
telecom
requests
for
placement
in
local
neighborhoods
are
open
and
transparent
in
san
jose
this
year
and
in
how
to
listen
to
everyday
community
if
some
simply
may
be
uncomfortable
having
4g
and
5d
placed
in
their
local
neighborhood.
H
A
A
K
K
So
my
my
first
question
is
regarding
the
regarding
the
the
city's
plan
to
integrate
their
own
utilities,
similar
to
what
sinclair
does
with
silicon
valley
power.
What
is
the
progress
on
that,
because
I
know
the
city
of
san
jose
has
had
issues
with
teaching
he's
shutting
off
power
to
reduce
wildfire
risk,
and
I
know
this
is
this-
is
this
is
unacceptable
and
I
totally
agree
with
that.
So
what
is
what
is
the
city
progress
on
on
the
city's
plan.
A
Sir,
this
is
a
time
for
you
to
offer
public
comment
on
any
items
that
are
listed
on
the
consent
calendar
that
is
on
the
agenda.
We
actually
don't
engage
in
back
and
forth
during
public
comment.
This
is
your
opportunity
to
let
us
know
what
you
think
about
any
specific
items
on
this
agenda.
If
it
doesn't
relate
to
a
specific
on
this
agenda,
we'll
take
public
comment
on
other
unrelated
items
at
the
end
of
the
at
the
end
of
the
day,.
A
A
F
O
P
D
P
D
Q
B
F
A
B
G
B
A
B
Q
A
All
right
item
2.9
is
a
resolution
to
join
the
california
city's
gaming
authority.
I
want
to
register
a
no
vote
on
this
item.
I'm
concerned
about
some
of
the
direction
of
the
advocacy
in
terms
of
potential
expansion
and
gaming.
Is
there
a
motion
on
this
item
mobile
approval?
Thank
you
all
right.
Let's
vote.
D
G
A
All
right,
thank
you,
we're
on
to
the
land
use
items
and,
I
believe,
there's
a
consent
calendar
I'm
trying
to
remember.
If
there's
actually
an
item
under
consent,
I
believe
yes,
it
is.
It
is
placed
under
consent
for
some
reason.
So,
let's
just
take
it
off
consensus,
it's
the
only
item,
and
that
is
the
street
renaming
of
public
streets
along
portions
of
byrd,
avenue,
south
montgomery
street
south
autumn
and
north
autumn
to
barack
obama
boulevard.
A
I
want
to
thank
the
many
community
members
who
have
been
advocating
for
this
change
for
a
couple
years
now
and
I
want
to
invite
to
any
of
them
who
want
to
speak,
certainly
their
chairperson
helen
sims,
the
chair
of
the
barack
obama
street
naming
committee,
other
board
members,
cynthia
cooper,
mary
noel
milan,
ballington
bill
nelson
alex
shore
and
the
other
members
of
the
group,
tony
alexander,
joe
bass,
ron,
hanson,
melody
masoni.
Forgive
me
melody
for
just
mispronounced
your
name
and
richard
robinson.
A
H
Yeah
a
possible
thank
you
is
an
order
in
renaming
a
street
after
former
president
barack
obama,
and
what
may
possibly
be
a
future
google
village
area.
It
can
be
a
reminder
of
an
important
commitment.
Barack
obama
has
made
to
all
parts
of
a
community.
It
is
a
commitment
that
we
all
need
to
make.
There
will
be
a
future
google
village
in
san
jose.
H
It
is
in
this
spirit
of
good
efforts,
good
contributions
and
idealism
to,
let's
make
sure
other
cultural
and
ethnic
groups
of
san
jose
and
the
homeless
community
are
not
left
out
of
this
hopeful
multicultural
future,
as
I
feel
most
in
san
jose
want
to
work
towards
these
good
ideals.
I
hope
this
street
renaming
can
always
work
to
remind
san
jose
of
our
better
human
purposes
and
that
we
can
acknowledge
new
change
and
ideas
when
applicable.
Thank
you.
H
C
B
A
E
B
B
B
Reaction
was
unforgettable,
their
faces
lit
up
in
instant
recognition
and
they
called
out
repeatedly
barack
obama
as
they
raced
inside
to
tell
their
parents
about
my
visit.
That's
why
barack
obama
boulevard
is
worth
it
in
his
recent
book.
He
talked
about
the
decision
to
run
for
president,
and
he
said
when
I
raise
my
right
hand
and
take
the
oath
of
office
to
be
president
of
the
united
states,
the
world
will
start
to
look
at
america
differently.
B
E
M
Okay,
good
afternoon
my
salute
to
the
chicano
five
and
to
the
rest
of
the
council,
members,
particularly
council,
member
cohen
and
councilmember
mahan-
welcome
we're
going
to
get
to
know
each
other
real.
Well,
I
want
to
thank
extended,
thank
you
to
council
member
cohen,
who
had
read
the
devil
in
silicon
valley.
He
read
it.
We
talked
about
it.
M
M
A
B
A
A
A
B
Mayor,
I
want
to
first
of
all
thank
the
committee,
the
abominable
of
our
committee.
When
they
first
approached
me
about
this
project,
I
knew
that
they
had
a
heavy
lift
or
a
daunting
task
ahead
of
them,
but
due
to
the
commitment,
dedication
and
hard
work
of
that
committee,
they
were
able
to
make
it
happen.
As
all
of
us
know,
these
projects
are
not
easy,
but
they
had
that
that
vision
and
dedication.
B
There
was
so
much
hope
and
so
much
optimism
for
what
was
going
to
happen.
Of
course,
we've
gone
through
a
dark,
four-year
period,
and
I
can
tell
you
that,
even
through
all
of
that,
that
hope
those
dreams,
those
aspirations
that
barack
obama
represented,
are
still
alive
and
still
well
and
still
in
us
all
in
terms
of
a
brighter
future
and
hope
for
for
the
future.
B
That
will
be
a
reminder
to
everyone
of
what
he
represented
in
terms
of
our
hopes,
dreams
and
aspirations
of
a
country
that
respects
and
recognizes
everyone
as
a
human
being
and
values
their
worth
and
their
contributions
to
our
country.
So
it's
an
honor
for
me
to
make
the
motion
to
accept
our
memo
to
establish
barack
obama,
boulevard.
P
P
Because
I
know
that
I
connected
with
him
on
this
several
years
ago-
and
it's
been
a
long
time-
effort
really
driven
by
the
community
and
and
that
this
has
been
a
community-led
effort
and
something
that
our
our
community
has
really
been
been
fighting
for.
So
if
alex
is
still
on
he's
willing
to
to
just
kind
of
speak
to
that,
that
would
be
great.
I
just
didn't
meet
at
him.
B
B
Jose
inside,
I
believe
that
predates
google's
plans
to
come
to
this
area
and
what
was
most
important
to
me
and
to
other
committee
members
was
choosing
a
street
in
san
jose
that
was
befitting
of
a
president,
particularly
this
president,
and
that
was
in
the
heart
of
the
city
of
san
jose.
So
we
analyzed
the
number
of
streets,
and
this
was
the
one
that
we
came
up
with.
It
had
nothing
to
do
with
other
factors
around
development.
We
thought
that
this
was
a
great
street.
It
of
course,
is
running
through
and
intersecting.
B
J
B
P
Yeah,
thank
you
sorry
bill
yeah.
Hopefully
we
can.
We
can
fix
that.
If
not
thank
you
for
for
trying,
certainly
and
and
being
able
to
chime
in
I
just
I
felt
it
was
important
because
I
think,
although
it's
you
know
certainly
right
of
our
community
members
to
be,
you
know,
cautious
and
critical
of
some
of
the
decisions
that
that
we
make.
A
Attest,
I
you
know,
certainly
had
very
early
conversations
with
the
group
assistants
who
were
leading
this
effort
and
we
also
reached
out
to
google,
since
we
knew
this
would
be
through
property
they
had
acquired
and
they
took
a
clearly
non.
They
did
not
want
to
take
positions
in
any
way
because
they
didn't
want
to
affect
the
community
process
in
any
way.
That
would
be
viewed
in
some
way.
A
That
was
was
partial,
and
so
they
really
wanted
to
respect
the
community
process,
and
essentially
they
said
that
hey
we'll
stay
out
we're
happy
to
take
the
name.
If
that's
what
the
community
decides.
So
I
just
want
to
clarify
that,
in
terms
of
my
own
experience
with
the
company
other
comments
from
the
public
or
I'm
sorry
from
the
council,
okay
I'll
just
offer
my
own
thoughts
on
this.
I
I
just
the
mirror.
A
A
A
A
A
I
was
enthusiastic
when
I
heard
about
this.
Although
I
understand
it
is
often
daunting
to
engage
in
name
changes
at
streets,
because
it
involves
lots
of
individual
residents
and
partial
owners
and
so
forth.
Who
can
all
have
different
views
about
political
matters,
and
it
was
helpful.
I
think
that
we
selected
says
streets
that
did
not
yet
have
a
whole
lot
of
folks
living
on
them,
so
that
we
could
actually
do
this
in
a
way
that
would
not
involve
a
a
lot
of
debate
over
anyone's
particular
political
views.
A
For
me
is
is
something
very
personal.
I
think
we
all
have
our
own
sort
of
story
to
how
we
may
have
aligned
with
different
political
leaders
in
this
country,
but
I
remember
very
well
in
2007,
then
senator
elaine
alquist
and
I
were
the
first
two
elected
leaders
in
the
valley
to
endorse
barack
obama,
and
he
was
at
the
time
I
think
was
about
20
points
down
on
hillary
clinton,
and
I
don't
think
either.
One
of
us
thought
he
had
any
chance
of
actually
winning.
A
But
we
just
loved
him
because
we
thought
he
was
incredibly
inspiring
and
because
he
seemed
to
rise
above
the
incivility
of
politics
and
offered
a
really
different
model
of
leadership
and
one
that
filled
us
with
with
great
hope
and
energy,
and
I
think,
obviously,
for
an
entire
generation
of
americans.
I
think
felt
exactly
the
same
way
and
and
and
so
it
was.
A
I
know
that
there
will
undoubtedly
be
people
with
different
views
and
politics
in
this
city.
That's
the
way
it
works
in
diverse
cities
and
democracies,
but
I
hope
that,
particularly
over
time,
we
all
increasingly
recognized
recognize
what
is,
I
think,
the
extraordinary
role
that
barack
obama
played
not
simply
as
president
united
states,
although
that's
certainly
enough,
but
as
someone
who
could
help
realize
a
vision
that
we
all
share
in
a
country
that
has
been
torn
by
racial
division
for
its
entire
history.
A
B
D
C
A
Okay,
so
nora
freeman
did
not
have
a
report
out,
but
I
think
we
do
because
we
actually
had
a
special
meeting
in
closed
session.
Many
of
you
may
recall
just
before
the
holiday
in
which
we
reappointed
siobhan
murray
to
another
four-year
term.
So
I
believe
this
would
be
the
appropriate
time
to
announce
that,
and
I
think
the
formal
documents
will
be
coming
to
the
council
shortly,
so
that
vote
was
unanimous.
C
C
C
C
C
We
also
wanted
to
illustrate
what
some
of
these
transfers
may
look
like,
so
you
can
understand
how
much
money
is
charge
for
the
sale
price
and
then
how
does
that?
Look
when
you
consider
how
much
is
paid
under
measure
e?
So,
as
you
can
see
in
this
chart,
there
is
a
variation
between
the
different
levels
where
a
strip
mall
may
be
contributing.
Twenty
two
thousand
dollars
to
measure
e
and
an
office
building
valued
over
ten
million
would
be
contributing.
157
thousand.
C
Dollars
so
just
to
review
this
issue
has
been
circulating
for
quite
some
time,
so
we
just
wanted
to
review
the
direction
that
was
given
to
the
administration
in
january
2020,
which
actually
took
place
prior
to
the
march
election.
When
the
ballot
was
placed
on
earth,
the
measure
was
placed
on
the
ballot,
so
it
was
prior
to
that.
C
The
rules
committee
asked
that
staff
consider
in
exempting
transfers
to
and
from
non-profit
organizations
when
the
property
is
donated
rather
than
sold
or
when
the
property
was
to
be
used
for
building
or
preserving,
affordable
housing,
improving
economic
equity
and
access
or
other
public
publicly
arti
articulated
city
objectives.
So
these
were
things
that
the
council
asked
the
administration
to
consider,
and
we
did
consider
these
things.
C
Again,
so
there
are
many
policy
considerations
that
we
carefully
thought
through
when
trying
to
think
about
a
a
potential
exemption
for
measure
e.
So
some
of
the
questions
that
we
wrestled
with
which
types
of
nonprofits
would
be
eligible,
how
many
transfer
pro
how
many
property
transfers
could
be
impacted?
C
C
Measure
e
is
unique
because
it
is
one
of
the
very
few
resources
that
have
been
raised
by
the
taxpayers
and
have
been
dedicated
to
affordable
housing,
and
so
this
is
a
really
precious
resource,
and
we
wanted
to
think
carefully
about
how
some
of
these
changes
may
impact.
This
really
valuable
resource
for
our
community.
C
C
C
C
So
that
is
one
thing
that
we
are
carefully
considering
when,
when
making
this
recommendation,
the
second
is:
who
is
benefiting
from
the
tax
reduction
and
who
will
benefit
from
the
measure
e
funds?
So
we
really
want
to
look
at
that
who,
who
is
it
that
will
be
receiving
the
tax
break
and
also
those
who
will
be
benefiting
from
measure
e
funds?
We
know
are
going
to
be
extremely
low,
low
and
moderate
income
households
who
are
seeking
affordable
housing,
and
so
we
just
need
to
balance.
C
Where
is
the
cost
and
benefit
and
who,
in
the
end,
is
going
to
be
receiving?
The
ups
and
downs
on
this
decision
and
this
policy,
and
the
third
thing
that
we
considered
very
carefully,
is
if
we
do
consider
broadening
the
definition
beyond
just
nonprofits
who
are
purchasing
property
for
the
purposes
of
developing
affordable
housing,
which
was
our
original
direction
and
something
that
we
considered
originally
to
broaden
that
to
include
education,
health
and
human
services.
G
M
Yes,
good
afternoon,
council,
first
of
all,
all
of
the
analysis
and
the
conclusions
based
on
that
analysis
were
january,
2020
pre-covered,
so
that's
number
one.
All
of
that
information
that
was
just
given
needs
to
be
amended
with,
with
the
current
conditions
considered,
what's
going
to
happen,
and
this
is
not
opinion
or
theory.
This
is
fact.
What
is
going
to
happen
is
that
the
gentrification
process
has
been
accelerated.
M
The
we
have
the
we
have
the
the
moratorium
coming
up
at
the
end
of
this
month.
All
of
these
things
have
to
be
factored
into
these
decisions
here,
also
the
amount
of
profit
you
can
throw
a
rock
anywhere
in
this.
In
this
valley,
I
don't
care
where
it
is,
you
can
throw
a
rock
wherever
it
lands,
you
can
make
millions
of
dollars.
There
is
an
unprecedented
amount
of
of
capital
that
is
coming
into
this
city,
okay,
from
literally
all
over
the
world
pension
funds
from
other
countries.
M
Other
countries
are
investing
their
teacher
in
nursing
pension
funds
in
buildings
downtown.
This
is
unprecedented.
Normally
wealth
is
generated
over
generations
and
it's
it
has
a
cumulative
effect,
which
means,
because
it's
incremental
the
society
itself
has
an
ability
to
adapt
to
it.
I
mean
so
so
what
I'm
saying
is
that
there's
going
to
be
too
much
opening
for
corruption
in
there,
especially
at
a
time
right
now
where
people
are
living
on
their
most
base
instincts.
People
are
scared.
M
People
are
very,
very
afraid
right
now,
they're
afraid
of
each
other,
they're
afraid
of
their
government,
they're,
afraid
of
what's
going
to
happen
and
all
of
these
particular
variables
that
need
to
be
considered
before
this.
This
council
has
to
make
decisions
that
are
consistent
and
commiserate
with
the
actual
reality
of
what
we're
experiencing
here
in
this
city.
B
Q
B
Much
needed
funding
for
affordable
housing
and
to
the
staff
for
all
their
work,
implementing
this
critical
measure
and
clearly,
as
we
see
here,
there's
just
a
lot
of
complexity,
and
so
we
really
appreciate
the
approach
staff
is
taking
make
sure
we
craft
these
exemptions
in
the
right
way,
particularly
when
we
consider
that
measuring
is
already
bringing
in
less
money
than
we
originally
projected.
It's
really
important
to
be
thoughtful
on
how
any
additional
exemptions
we
create
will
impact
the
number
of
dollars
available
to
advance
our
community's
goals.
B
Good
afternoon,
mayor
and
council
matthew
reed
silicon
valley
at
home.
I
I'd
like
to
begin
by
acknowledging
the
work
that
a
number
of
you
and
people
around
the
city
did
to
pass
measure
e.
These
resources
are
not
going
to
solve
the
housing,
affordability
issues
that
that
the
city
faces,
but
we
believe
that,
along
with
the
commercial
linkage.
B
And
streamline
affordable
housing
development
process,
they
are
essential
to
the
effort.
While
we
appreciate
the
goals
of
not
undermining
the
very
organizations
providing
support
to
housing,
vulnerable
people
in
the
city,
our
concern
is
the
un
unintended
consequences
of
this
effort.
The
scope
of
the
proposed
exemptions
continues
to
expand,
and,
frankly,
we
do
not
know
what
the
impact.
Q
B
H
H
H
H
You
know,
there's
a
there's,
a
good
new
team
at
the
mtc
ready
to
make
things
work
better
and
better
bureaucratic
practices
to
open
up
bureaucratic
practices
that
are
being
locked
up
at
the
state
level
and
just
to
remind
yourselves
of
those
things
at
this
time,
hopefully
can
be
important,
and
thanks
for
the
patient,
for
your
patients
and
hearing
me
out
on
this
item.
Thank
you.
B
A
A
I
really
reflects,
I
believe,
the
intent
of
the
memorandum
that
was
co-signed
by
council
members,
perales
davis
and
myself,
which
is
to
find
a
way
to
essentially
rebate.
I'm
told
that
waiver
is
probably
not
possible
but
to
rebate
in
those
cases
where
we
have
a
501,
3
c3
nonprofit,
whose
organization
has
a
has
a
charitable
community
survey,
purpose
primarily
focused
on
in
some
key
areas
to
support
low-income
residents
as
education,
health,
housing
and
human
services.
A
They
are
generally
exempt
from
property
tax,
though
they
have
to
actually
apply
to
the
state
for
that,
but
they
are
generally
exempt.
They
also
exempt
from
sales
tax,
so
that
has
been
sort
of
a
long-standing
tradition
and
the
notion
that
we
would
then
subject
the
nonprofits
that
are
serving
our
poorest
residents
to
this
tax
would
seem
inconsistent
with
that.
This
issue
was
brought
to
my
attention
after
we
had
formulated
measure
e
and
we
worked
very
hard.
A
I
know
to
put
that
together
with
many
partners
and
to
fundraise,
because
I
know
I
was
doing
a
lot
of
hard
work
on
that
and
and
to
secure
voter
support.
I'm
very
very
grateful
for
the
voters
who
came
forward.
53
of
our
voters
came
forward
to
support
this,
and
I
think
this
is
the
only
housing
measure
that
passed
in
march
of
last
year.
I'm
glad
grateful.
A
We
got
this
one
over
the
goal
line,
but
two
foundations
approached
me
saying:
hey
what
about
non-profits
and
I
said
well,
we
can't
change
the
measure
at
this
point
and
they
asked
well.
Would
you
actually
consider
creating
exemption
x
post
and
they
say
well,
it's
legal
to
do
so,
certainly,
and
so
that's
what
we've
raised,
and
so
what
I'm
suggesting
is
not
a
process
that
would
require
development
of
housing.
A
So
we
have
to
wait
and
figure
out
a
year,
four
years
later,
whether
or
not
somebody's
making
good
on
a
promise,
it
would
be
simply
a
categorical
exemption
when
I
say
categorical
we're
talking
about
a
very
rare
occurrence,
I
would
imagine
in
which
a
non-profit
is
going
to
be
selling
a
parcel
worth
more
than
two
million
dollars.
That
is
not
happening.
A
And
secondly,
we
can
always
change
the
ordinance
if
we
just
decide
it
doesn't
serve
and
we
can
certainly
try
a
pilot
if
that
works
for
12
months,
I'm
guessing
what
we'll
find
is
zero
one
or
two
properties
at
most
that
might
actually
qualify
for
this,
but
I'm
open
to
whatever
it
might
be.
But
I
think
we
ought
to
at
least
open
our
open
up
the
opportunity
for
nonprofits
to
be
able
to
take
advantage
of
that,
just
as
they
do
for
other
tax
exemptions.
D
Thank
you
mayor.
I
I
had
some
questions.
I
did
get
a
chance
to
review
your
memo
as
well
as
the
staff
memo,
and
we
received
a
letter
today
from
esv
at
home
and-
and
I
you
know,
I
think,
staff
has
pretty
clearly
said
you
know
laid
out
some
some
concerns
and
some
things
that
we
need
to
work
through
I'm
trying
to
here.
It
is,
and
so,
for
example,
the
fact
that
projects
go
through
early
phases
of
the
process
without
being
constructed.
A
If
we
simply
had
a
categorical
exemption
based
on
the
organization,
not
on
what
exactly
happens
in
the
land,
the
assumption
is.
If
the
organization
continues
to
serve
low-income
residents
in
our
city,
as
we
expect
it
would
that
whatever
revenue
that
comes
from
the
land
sale
will
ultimately
serve
those
same
residents,
it
would
not
be
necessary
in
most
cases
where
land
is
being.
I
don't
think
it
would
be
necessary
in
any
case,
where
land's
just
being
given
to
a
nonprofit
for
the
reasons
staff
discussed.
D
D
F
D
Okay,
thank
you
and
were
you
able
to
connect
with
espy
at
home-
and
I
don't
know
if
they're
on
this
call,
but
they
did
mention
that
they
could
find
no
precedent
for
the
exemption
of
non-profit
purchases
or
sales
from
real
estate
transfer
taxes
in
california
or
when
they
looked
at
other
cities
or
states
across
the
country.
Did
we
do
a
similar
review.
D
G
We
wanted
to
make
sure
that
the
developer
go
through
a
process
just
so
that
by
going
through
the
process,
the
typical
city
process-
that's
where
someone
when
they
enter
an
agreement
with
us
to
receive
any
kind
of
funding.
That's
when
we're
going
to
have
the
ability
to
put
restrictions
on
the
property.
But
more
importantly,
one
of
the
things
is
that
we
wanted
to
ensure
that
the
property
they
acquire
is
also
consistent
with
our
affordable,
citing
policy.
G
So
I
know
how
important
that
has
been
to
the
city
council
and
we
wouldn't
want
to
give
a
rebate
to
somebody
who
is
not
in
fact
giving
you
know,
acquiring
a
site,
that's
actually
consistent
with
where
we
want
affordable
housing
developments
to
go,
and
since
the
only
places
we
can
intervene
is
when
they
come
to
us
for
funding.
And
as
we
know
there
are
some
developments
that
will
never
come
to
us
for
funding,
because
they'll
go
to
measure
a
and
therefore
that
affordable
housing
siting
policy
would
not
apply.
G
D
Thank
you
that
really
appealed
to
me,
because
you
know
we
have
run
into
issues
as
a
city
when
we
don't
have
a
say,
and
in
this
case,
if
we're
evaluating
on
whether
to
offer
an
exemption
which
is
cash
right,
then
we
as
a
city
should
receive
some
assurances
from
that.
I
I
you
know.
I
actually.
I
appreciate
the
mayor's
leadership
on
measure
e.
D
D
D
I
think
that
the
intent
is
right
on.
I
think
that
there
are
a
lot
of
good
things
that
we
collectively
want
to
do.
I
just
think
that
we
are
at
a
time
in
our
city
when
we
have
a
bunch
of
collection
of
housing
issues
and
work
within
our
housing
work
plan
coming
up
that
this
would
need
to
be
integrated
into,
and
I
would
personally
be
more
comfortable
in
having
staff
develop
that
framework
and
come
back
to
us
as
opposed
to
that
categorical
exemption
at
this
time.
G
G
But
that's
their
unintended
consequences
of
the
exemption
are:
who
has
the
ability
to
create,
for
example,
a
charitable
remainder
trust,
take
their
for-profit
property
transferred
into
a
501c3
for
the
sole
purpose
of
then
avoiding
the
transfer
tax
and
then
selling
it
to
another
entity.
So
that's
where
my
concern
lies
in
all
of
this,
so
it's
the
devils
and
the
details
of
of
all
of
this
so
jackie
when
the
exemption
is
applied
under
the
proposal,
I
own
a
property
and
I
have
it
and
I'm
a
501c3
and
I'm
selling
my
property
and
the
buyer.
G
Is
it
the
buyer
that
we're
going
to
certify
is
either
a
education
use,
a
a
use,
a
human
services
or
affordable
housing?
Do
we
determine
that?
That's
the
buyer
meets
that
qualifications
and
then
the
transfer
tax,
okay,
you're
saying?
No!
So
can
you
walk
me
through
how
that
exemption?
How
that's
going
to
work,
then?
How
are
we
going
to
make
sure
that
the
money
goes
to
or
that
the
purpose
of
the
funds
or
the
property?
It's
the
property?
We're
talking
about
goes
to
the
beneficial
interest
of
the
community
sure.
G
You
know
doing
these
types
of
transactions
right.
My
questions
really
have
to
do
with
item
number
one,
which
was
to
explore
rebate
or
waiver
of
the
transfer
tax
for
real
estate
transactions
that
are
executed
for
charitable
community
purposes.
So
it
was
the
purpose
of
that
an
entire
building
as
well.
It's
clear
from
the
mayors
number
two.
It
is
an
entire
building
that
is
being
sold
by
that
non-profit
and
they're,
going
to
get
an
exemption.
G
A
Yeah,
I
recognize
that's
that's
more
broad
and
that
staff
was
going
to
have
to
undertake
more
analysis
on
this,
and
I
certainly
support
councilmember
sparse's
idea
of
looking
at
hey.
What
is
really
the
impact
I
mean,
I
think
we
could
probably
look
at
the
the
last
year's
transactions
to
see
really
how
many
501
c3s
were
really
parties
here,
and
I
suspect
it's
gonna
be
a
very,
very
small
number.
A
I
assume
that's
you
know,
since
that's
what's
all
subject
to
tax
is
the
whole
thing
and
number
two
is
to
be
an
option
that
can
be
considered
to
narrow
the
scope
quite
a
bit,
because
we
understand
that,
certainly,
if
there's
a
donation
to
a
non-profit,
that's
exempt
anyway,
because
it's
there's
no
money
transacted
and
if
it's
a
sale
to
a
non-profit.
You
probably
want
to
tax
it
because
clearly,
somebody's
making
money
off
that
sale
who's
a
private
entity.
A
A
G
You
know
this
was
a
long
time
ago
that
we
took
a
look
at
this
and-
and
I
appreciate
the
old
memo
of
2020-
and
I
appreciate
the
updated
memo
today
and
I
also
appreciate
the
comments
from
sv
at
home.
I
I
like
the
idea
of
a
pilot
program
too,
because
it
it
gives
us
an
ability
to
to
take
a
look
at
it
and
move
away
from
the
exemption
if
it
seems
that
it's
not
working,
so
we
don't
have
an
idea.
I
mean
we
were
in
a
covered
world.
G
Yeah,
we
don't
have
that
data
right
now,
a
council
member,
but
we
will
definitely
see
I
gonna
look
to
michelle
because
I
don't
know
how
easy
it
is
for
us
to
look
for
that
data.
No,
I
know
the
records,
but
I
would
propose
we
probably
would
do
at
least
three
years
back
of
a
look
back
to
see
if,
if
we
can
find
the
information
yeah
and
while
single-family
residential
property
is
increasing
in
value
because
the
market
is
strong,
I
don't
think
that
is
the
same
with
the
commercial
market.
S
Oh,
no,
that's
not
the
one
I
wanted.
Excuse
me
for
a
second.
There
was
something
here
that
was
that
actually,
okay,
this
is
this.
While
donations
of
real
estate
are
already
exempted
from
the
transfer
tax
per
ordinance
approved
by
council,
this
past
fall
transactions
where
real
estate
is
sold
and
proceeds
are
designated
for
charitable
community
serving
purposes
would
still
need
to
pay
the
transfer
tax.
S
So
that
means
that,
if,
if
there's
folks
who
are
selling
and
have
a
charitable
community
serving
per
service
purposes,
that
they
still
would
need
to
pay
the
tax,
this
is
part
of
that
last
mobile,
so
that
kind
of
contradicts
what
would
just?
I
think,
what
mayor
you
just
clarified
right
now
with
councilmember
foley.
So
if
we're
accepting
this
as
part
of
your
current
memo,
I
guess
if,
if
I
could
hear
a
little
bit
more
about
that
either
from
jackie
or
or
from
you
mayor
on
on
how
that
would
work.
F
I
could
probably
clarify
mirror
okay
from
my
years
in
the
philanthropy
field.
What
often
happens
is
that
a
donor
donates,
a
property
to
a
nonprofit
and,
and
that
would
that
transaction,
that
first
phase
of
the
transaction
would
be
exempt
from,
might
be
trans,
because
it's
a
donation
there's
a
value
of
zero
right
right.
F
But
then
the
second
phase
is
the
nonprofit
turns
around
in
many
cases
and
sells
that
property
with
for
whatever
purpose,
so
they
may
hold
on
to
it
for
a
while
or
they
may
turn
around,
and
they
may
already
know
at
the
time
the
property
is
donated
of
potential
buyers
that
are
out
there.
So
so
that
would
be
the
piece
of
the
puzzle
that
is
currently
not
exempt,
because
it's
it's
a
sale
for
some
kind
of
dollar
value.
S
S
S
F
So
the
staff
proposal
and
we're
we
we've
talked
about
moving
away
from
the
term
exemption
because
that's
at
the
front
end
and
very
complicated
for
the
county
to
administer,
but
instead
using
a
rebate
after
the
tax
is
paid.
Okay,
yeah.
So
that's
that's
one
piece,
and
so
then
the
second
piece
is
the
staff
recommendation
has
been
to
keep
this
narrow,
focused
on
affordable
housing
development
and
in
the
memo
from
the
mayor
it
would
expand
it
to
include
if
the
nonprofit
is
selling.
G
And
for
further
clarification
now
that
you
know,
we've
better
understand
this
memo
the
mayor's
memo.
You
know,
I
think
we
could
make
recommendation
number
two
work,
because
it
is
narrow
in
its
scope.
It's
a
hundred,
a
non-profit
who's,
taking
a
building
selling
it
and
it's
being
used
for
the
same
general
purpose,
and
I
think
we
could
come
back
with.
You
know
very
clear
definitions
about
what
it
means
to
fall
under
those
categories
and
what
it
means
to
be
serving
a
low-income
community.
S
Right:
okay.
Well,
you
know,
I
share
the
concerns
of
previous
council
members
in
that
there
there
could
be
some
very
some
finessing
in
terms
of
of
some
big
corporations
that
do
have
foundations
have
very
valid
foundations
that
can
use
this
as
a
way
to
preclude
themselves
from
paying
this
transfer
tax
and-
and
I
think
that,
if
you
come
back
just
as
it
stated
in
the
mayor's
memo,
when
you
come
back
that
that
you
really
lay
some
of
this
out
jackie,
I'm
also
thinking
about
you
know
why.
S
If,
if,
in
fact
those
proceeds
were
going
to
be
and
reinvested
into
the
community,
but
I'm
you
know,
I'm
not
gonna
split
the
hairs
now
I
I
I'm
okay
with
overall,
where
this
is
going.
I
do
think
that
in
the
number
two
of
the
mayor's
memo
it
says
that,
as
a
part
of
the
last
sentence
of
of
item
number
two
and
might
require
approval
by
the
city
manager,
director
of
housing,
I
I
don't
think
that
we
should
have
a
might.
I
think
they
should.
S
We
should
have
an
absolute
requirement
so
as
you're
considering
these
items
and
coming
back
with
something
that
we
could
approve,
I
would
really
like
to
see
some
solid
process
that
we
doubt
some
of
the
folks
that
we're
concerned
about
some
of
the
situations
that
we've
we've
expressed
in
terms
of
folks,
taking
advantage
of
skirting
this
transfer
tax.
Otherwise,
I
think
the
other
question
I
would
have
is
in
terms
of
workload
for,
for
you,
jackie,
is
this
something
that
you
could
do
with
within
the
time
frame.
That's
recommended.
G
Our
goal
is
to
really
map
to
wrap
up
this
measure
e
issues
and
again,
if
we're.
If
we
are
focused
on
number
two
from
this
memo,
it's
clear
to
me
about
what
kind
of
definitions
we
would
need
to
come
back
with,
and
I'm
confident
that
we
could
do
that
before
the
end
of
the
year
before
the
end
of
the
fiscal
year.
A
We
ought
to
exempt
them
that
that
was
the
basis
for
doing
so.
So,
yes,
the
answer
to
your
question
is
yes,
the
idea
is,
it
would
be
decoupled
from
the
actual
development
be
focused
on.
You
know
if
loads
and
fishes
wants
to
provide
food.
If,
if
aki
wants
to
provide
health
services,
that
would
be
perfectly.
I
Fine,
but
then,
then,
the
the
question
of
evaluating
how
this
is
working
once
it's
put
in
place,
what
would
be
the
evaluation
criteria
as
to
you
know
this
is
working
or
not
working.
How
do
you
evaluate
the
whether
this
exemption
is
actually
being
successful
or
not?
Is
it
a
question
of
whether
more
sales,
or
I
mean
what?
What
is
the?
What
is
the
evaluation
criteria
for
them?.
A
I
A
Could
offer
a
suggestion?
I
mean,
I
think
the
real
question
for
a
lot
of
us
is:
is
this
going
to
be
a
slippery
slope
right?
We
don't
want
this
suddenly
to
become
some
mechanism
where
folks
find
a
loophole,
and
you
know
I
think,
that's
relatively
easy
to
cover,
which
is
someone
really
wants
to
avoid
the
tax
they
have
to
donate
the
land,
essentially
to
a
501c3,
which
is
a
pretty
expensive
way
of
avoiding
a
tax?
And
let's
face
it.
A
So
anyway,
I
so
I
I
think
that
what
we're
going
to
learn
is
that
there's
a
very
small
number
one
or
two
transactions
a
year
at
most,
and
if
we
learn
that
there's
a
whole
lot
more
than
that,
then
I
suspect
the
council
is
going
to
want
to
come
back
and
say.
Well,
maybe
we
need
to
narrow
this
or
eliminate
it.
I
Right
so
I
mean
the
ultimate
question,
for
me
is
whether
or
not
the
tax
itself
is
hindering
the
transfer
of
property
right.
So
whether
this
is
even
a
problem,
you
know
whether
we're
searching
for
a
problem
that
doesn't
exist.
Right,
I
guess,
is
the
ultimate
question:
are
there
non-profits
holding
property
that
they
would
decide
they
can't
sell
because
of
the
transfer
tax,
or
are
we.
A
Yeah,
you
know
I'm
not
suggesting
that
this
tax
hinders
the
decision
to
to
sell
a
property.
I
wouldn't
do
that.
You
know
bluntly
when
we're
trying
to
build
a
coalition
to
get
a
measure
passed
as
we
did
with
measure
e.
There
are
lots
of
partners
and
some
of
those
partners
were
non-profits
and
those
partners
were
important
to
us
because
they've
been
allies
in
affordable
housing
and
other
efforts
and
when
those
partners
say
to
us
hey,
we
think
it's
really
really
important
that
non-profits
be
exempt.
A
But
when
those
folks
came
to
me
prior
to
the
march
election
by
that
point,
this
was
already
drafted
and
put
on
the
ballot.
So
there
was
no
changing
the
measure.
At
that
point,
I
just
said:
look,
I
understand
your
concern.
I
agree
it's
a
real
concern,
so
we'll
take
it
to
the
council
if
this
passes
and
that's
that's,
why
we're
here,
I'm
not
suggesting
somehow
it's
gonna
halt
transactions.
It
won't.
I
P
So-
and
I
think
you
know,
I
share
some
of
the
concerns
as
well
right.
I
think
that
I
heard
from
similar
local
nonprofits
that
were
just
concerned
about
implications
and-
and
I
think
that
was
the
the
core
of
of
our
exploration
last
year
in
that
memo-
to
to
really
look
at
how
do
we
not
hinder
any
of
the
the
work
we're
doing
with
affordable
housing
specifically,
but
I
think
there
are
also
maybe
other
organization,
non-profit
organizations
that
do
some
some
great
work
in
our
community.
P
If
we
wanted
to
sort
of
accept
that
final
language
or
not,
I
I
believe
that's
that's
what
I'm
hearing
to
kind
of
sum
it
up.
I
don't
believe
mayor
your
memo.
You
were
looking
for
a
definitive
action
today,
but
you
can
tell
me
if
I'm
wrong,
otherwise,
okay,
so
I'll
I'll,
make
the
motion
then
to
approve
the
staff
recommendations
and
your
memo
mayor
and
and
then
give
staff
that
time
and
hopefully
they
can
return
before
the
fiscal
year.
So
we
can
make
some
final
decisions.
B
D
B
G
B
Yeah
just
a
question:
I
know
that
councilmember
esparza
and
councilmember
foley
mentioned
the
idea
of
a
pilot,
so
I
think
some
of
that
just
dropped
off
and
we
haven't
touched
on
that
since
their
comments.
But
what
I'm
curious
about
jackie
you're,
going
to
go
back,
do
some
of
the
work
before
the
end
of
the
fiscal
year
bring
some
of
this
back
once
we
decide
how
we
want
to
move
forward.
Is
it
your
important
then
that
we
would
conduct
a
pilot
or
is
that
even
off
the
table?
G
Your
mind:
well,
the
staff
always
would
you
know
we
like
the
idea
of
the
pilot,
because
we
think
it's
easier
to
say.
Yes,
this
was
a
pilot
we
tested
it
worked
or
it
didn't
work
versus
if
we
make,
if
you
all,
were
to
move
forward
with
the
decision.
As
you
know,
it
is
always
more
challenging
to
then
remove
that
if,
for
some
reason
we
were
completely
off
base.
G
Yes,
because
we
couldn't
really
offer
the
rebate
until
you
all
take
the
action
to
actually
adopt
the
language,
but
it
would
be
our
intent
to
come
back
to
you
with
actual
language
so
that
if
you
decide
to
move
forward,
you
can-
and
you
would
be
able
to
do
that,
so
any
future
transaction
would
be
covered
under
this
proposal.
Right.
G
I
A
D
A
J
I
Welcome
good
afternoon,
I'm
rob
lloyd
cio
for
the
city
of
san
jose
here
with
jerry
driessen
assistant
cio,
for
the
city,
who
is
heading
the
san
jose
311
and
digital
services
efforts.
Council
mayor.
We
are
pleased
to
be
here
it's
on
on
to
report
the
road
map
for
311
and
digital
services.
The
item
was
deferred
from
the
december
2020
council
meeting
connected
to
the
fireworks
item
for
some
history.
I
We
said
in
2016
when
we
rolled
out
my
san
jose
now
san
jose
311,
that
the
technology
of
customer
relationship
management
and
digital
services
would
be
hard,
but
actually
the
easier
part
re-engineering.
Our
processes,
prioritizing
services,
assigning
limited
resources
against
many
needs
are
the
more
difficult
elements
of
digital
services,
whether
our
processes
fulfill
or
fail
to
fulfill
a
residence
request
remains
the
key
measure
of
success
and
as
technology
accelerates
and
the
requests
data
adds
clarity.
I
San
jose
311
now
receives
about
185
000
requests
a
year
as
of
the
end
of
2020.,
so
jerry
is
going
to
represent
our
team
from
across
five
departments
working
to
create
those
more
responsive
services,
he'll
step
through
our
road
map
for
san
jose
311.
What's
next
in
queue
and
requirements
for
fireworks
abatement
to
be
successful
as
a
3-1-1
service.
L
Thank
you
rob
good
afternoon,
honorable
mayor
council,
members
to
the
public.
My
name
is
jerry.
Driessen
assistant,
cio
and
digital
services
lead
for
the
city
with
me
today
to
answer
any
fireworks
related
reporting,
related
questions.
Our
deputy
chief
hector
estrada
from
the
fire
department,
deputy
director
for
code
enforcement,
rachel
roberts
and
captain
jason
tah
from
the
police
department.
L
I
want
to
make
take
a
few
moments
to
provide
an
overview
of
what
we
mean
when
we
say
san
jose.
311
sj311
includes
many
different
channels
that
are
aimed
at
providing
a
consistent
experience
for
customers
across
all
the
various
channels,
which
includes
a
call
center,
a
virtual
agent,
a
chat
bot,
a
website
online
forms,
the
san
jose
31,
app
and
web
portals.
L
In
order
to
have
a
consistent
experience
across
these
channels.
We
work
closely
with
departments
to
align
service
delivery
and
messaging.
We
are
focusing
on
making
it
easier
for
our
customers
to
get
what
they
need.
We
also
focus
on
creating
consistency
across
our
people
process
and
technology,
so
we
can
optimize
user
experience
and
minimize
frustration.
L
L
L
So
we
we
combine
that
omni
channel
approach
for
responding
efficiently
to
resident
requests.
At
this
time,
product
management,
duties
for
all
of
sj
301
were
transitioned
to
the
it
department
from
civic
innovation.
The
city
also
worked
with
our
partners
to
modify
the
application
to
address
known
technical
issues
and
increase
scalability
of
the
app.
The
city
is
currently
implementing
machine
learning,
language,
translation,
the
and
we
are
also
adding
the
first
new
service,
recycle
plus
into
the
app-
and
this
is
the
first
service
we'll
be
adding.
L
Since
the
launch
of
the
app
in
2017
on
march,
11
2020
in
partnership
with
the
cities
of
las
vegas,
los
angeles,
oakland
and
santa
clara
county,
the
first
ever
national
3-1-1
day
was
founded.
The
focus
of
3-1-1
day
is
to
broaden
awareness
around
using
3-1-1
for
city
services
and
to
decrease
city
service
related
calls
going
to
9-1-1.
L
During
the
march
2020
time
frame,
sj311
became
began,
taking
on
more
city
service
related
calls,
so
that
police
department
could
focus
more
on
non-emergency
and
emergency
related
calls
by
changing
police
call
trees.
In
august
2020,
we
began
seeing
more
than
eighteen
hundred
calls
per
month
that
were
handled
by
the
police
department
now
being
sent
to
sj311
in
october.
2020
sj
311
also
changed
its
call
tree,
resulting
in
50
fewer
calls
each
day
being
incorrectly
diverted
to
the
police
department.
L
Sj
311's
current,
planned
and
resource
priorities
include
fixing
a
known
login
issue
for
the
app
deploying
a
more
flexible
messaging
tool
in
the
app
language,
translation
in
spanish
and
vietnamese,
a
virtual
agent
to
provide
relief
for
call
handling
and
adding
recycle
plus
to
the
app
auto
machine
learning
language
translation,
soft
launched
in
november
on
november
20th.
The
virtual
agent
for
the
call
center,
which
is
also
offered
in
the
multi-lingual
format,
was
soft
launch
on
december
11th
and
recycle
plus.
L
L
L
On
december,
11,
2020
representatives
from
the
city
departments
conducted
a
prioritization,
oh
and
here
sorry
got
off
as
stated,
recycle
plus
is
the
current
focus
for
sj311.
This
service
was
prioritized
in
january
2019
as
part
of
the
residential
solid
waste
agreements
which
require
re
requires
implementation
of
an
online
self-help
features
to
report
issues
or
request
services
by
july
2021.
L
On
december,
11
2020
representatives
from
city
departments
conducted
a
prioritization
process
using
a
methodology
called
weighted
shortest
job.
First,
the
participating
department
scored
each
of
the
proposed
services
based
on
community
impact,
the
opportunity
risk
time,
criticality
and
job
duration,
slash
complexity,
as
we
can
see
from
this
chart
here.
Fireworks
reporting
tool
was
in
the
prioritization
process.
L
The
current
fireworks
reporting
and
enforcement
process,
along
with
the
web
and
mobile
tools
used
to
support
it,
remain
frustrating
to
the
public
to
enable
fulfilling
exp
to
enable
a
fulfilling
experience
for
residents.
The
city
must
develop
a
process
that
successfully
connects
the
information
from
public
reporting,
with
staff
response
and
citation
actions.
The
fire
department,
planning,
building
code
enforcement,
the
city
attorney's
office
and
the
information
technology
department
will
assemble
a
work
team
to
design
a
process
as
a
joint
effort.
L
Once
the
process
is
in
place,
automating
it
through
sj311,
online
mobile
voice
and
chat
channels
can
be
costed
and
implemented
in
a
way
that
technology
adds
value.
As
was
said
earlier,
we
know
that
apps
can
accelerate
ease
and
intake
for
services,
but
they
can
also
accumulate
unresolved
reports
and
enforcement.
If
the
process
for
fulfilling
request
is
not
strong.
L
One
other
thing
that
I
will
add
is
the
city
has
never
established
a
full
inventory
of
city
services
that
are
reported,
that
that
are
potential
candidates
for
digital
services.
This
was
work
that
was
planned
but
had
not
been
completed.
We
are
currently
working
with
harvard
business
school
community
partners
to
help
identify
a
long-term
digital
services
roadmap.
This
work
will
help
frame
our
strategy
frame,
our
strategy,
our
road
map
and
our
resource
needs.
The
it
department
will
report.
L
So
where
are
we
going
with
our
whole
digital
strategy?
We
are
ultimately
focused
both
internally
and
externally.
Internally,
we
are
connected
with
the
powered
by
people
initiative
that
is
led
by
kelly
parmelee
and
externally.
We
are
focused
on
along
with
harvard
business
school,
putting
forth
a
digital
strategy
for
providing
more
services
online.
A
H
All
right,
thank
you.
A
new
3-1-1
service
line
in
san
jose
to
ask
non-emergency
questions
want
to
separate,
wants
to
separate
from
all
previous
community
questions
and
needs
being
directed
continuously.
The
911
calls
this
has
been
in
the
works
and
has
happened,
has
appeared
at
san
jose
council
meetings
for
a
few
a
few
times
in
the
past
few
years
now.
H
Excuse
me,
this
has
been
years
of
good
study
and
practices
for
community
to
better
understand
what
can
be
new
roles
of
police
officers
and
other
mental
health
workers
and
other
city
services,
as
police
officers
will
hopefully
be
going
through
a
new
series
of
better
mental
health
counseling
and
peer
review
practices
in
the
next
few
years.
But
good
luck
to
all
of
us
and
how
to
continue
to
better
talk
about
and
work
towards,
a
future
of
community
mental
health
services
and
human
services
needs
and
the
efforts
to
move
away
from
the
prison
military-industrial
complex.
H
So
thank
you
for
this
item.
You
talk
about
fireworks,
you
know
snitching.
Basically,
when
we
could
be
talking
about
the
future
of
you
know,
reimagine
and
what
what
is
our
better
practices
and
how
do
we?
You
know
this
can
be
a
real
opportunity
to
talk
about,
distancing
ourselves
from
police
and,
using
you
know,
city
services,
don't
just
use
it
for
a
fireworks
snitching
line.
H
B
B
You
could
find
a
way
to
solve
this
pandemic.
This
is
unprecedented
territory.
I
know
rolling
out
a
new
app
is
hard,
I'm
just
offering
my
quote-unquote
expertise
to
make
it
more
accessible
to
people
with
developmental
and
cognitive
disabilities,
because
this
is
what
they
need.
You
know
like
being
able
to
report.
B
Maybe
if
they're
being
hurt,
you
know
extreme
example
being
heard
at
home
or
something
like
that
and
I
think
3-1-1
sometimes
9-1-1
the
police
are
only
can
only
do
so
much
and
you
can't
expect
a
police
officer
to
be
a
teacher.
You
know
a
care
provider,
you
know
all
the
other
stuff,
they're
sort
of
required
to
do
and
also
drive
around
san
jose
with
a
target
on
their
back,
and
you
know
and
expect
to
be
almost
perfect.
I
I
don't
agree
with
a
lot
of
what
the
police
do,
but
it's
not
an
easy
job.
B
So
the
more
we
can
channel
away
from
police
whose
primary
is
to
deal
with
you
know
where
their
skill
sets
are
at
dealing
with
dangerous
situations
dealing
with
crowd,
control
things
like
that,
so
that
city
services,
like
you,
know,
being
able
to
report
a
problem
at
the
county
level,
the
state
level
there
it's
really
hard.
So
I'm
just
basically
saying
I
left
my
email
and
I'll
send
it
to
a
vice
mayor.
He
has
it
too
you're.
B
M
M
M
M
Union
paul
kelly
will
make
sure
that
they
will
make
sure
that
so
I
don't
want
this
to
be
hampered
and
the
the
the
police
auditor
to
be
hamstrung
because
they
do
not
have
funds
and
here's
the
reason
why
you
have
a
bad
cop
on
the
street.
He
injures
somebody.
We
paid
the
county
paid,
six
million
dollars
for
michael
tyree's
murder,
six
million
dollars.
So
really
the
logic
that
I'm
applying
here
is
pay
now
pay
later,
because
you're
gonna
pay.
M
You
will
pay
you
let
a
bad
cop
on
the
street
because
he
got
a
good
lawyer
through
the
police
officers
association
union
and
he
defends
him
and
that
dude
hurts
somebody
and
he
injures
somebody.
The
city
is
going
to
have
to
pay
out
in
in
in
to
to
restitution
for
that.
Okay,
there's
a
lot
of
cases
like
that:
okay,
that
the
public
doesn't
know
anything
about.
M
M
Paul
briefly
briefly,
I
understand.
Thank
you.
I
just
like
to
say
that
I
I
I
agree
with
the
other
two,
mr
beakman,
and
the
other
gentleman
that
to
to
have
a
3-1-1
for
fireworks.
I
think
it
it
speaks
to
our
priorities
and
that
our
priority
should
be
mental
health
treatment,
that
there
is
an
alternative
for
the
public
to
call
for
those
particular
types
of
issues,
and
that
we
start
speaking
about
that
rather
than
property.
I'd
rather
talk
about
311
being
for
people
and
not
property.
Q
Thanks
mayor
and
thank
you
rob
and
jerry,
and
thanks
especially
to
jerry
and
kip,
for
jumping
on
the
phone
with
me
yesterday
to
answer
a
few
questions
about
this
looking
forward
to
working
with
everyone,
so
I'm
generally
supportive
of
the
approach
and
really
excited
about
the
progress
we've
made
since
the
early
days
of
the
my
san
jose,
app,
which
I
was
an
early
adopter
of.
I
just
want
to
say,
given
that
digital
services
are
increasingly
the
primary
touch
point
for
residents
with
their
government.
Q
I
think
this
is
some
of
the
most
important
work
that
we
do.
The
question
I
have
relates
to
performance
benchmarks
and
is
rob
open
with
and,
and
we
see
in
the
memo-
I,
I
think,
there's
a
sort
of
filter
here
on
new
functionality,
that
is,
that
we've
set
a
bar.
That
is
essentially
that
we
want
to
ensure
that
the
service
delivery
behind
the
digital
interface
meets
the
expectations
of
the
public
before
we
introduce
new
services,
and
I
think
that's
a
really
important
principle.
Q
I
I
fully
support
that
when
I
read
that
in
the
memo,
however,
I
then
expected
to
see
a
detailed
description
of
the
current
services
performance
benchmarks
we
might
have
set
and
how
we're
performing,
because
if
that
truly
is
a
gating
mechanism
for
introducing
new
functionality,
then
I
think
it's
important
when
we're
adopting
a
roadmap
for
the
next
six
to
nine
months,
that
we
understand
how
we're
performing
against
our
benchmarks
and
how
close
we
are
to
unlocking
that
new
functionality
that
we
want
to
add.
So
I
guess
the
question
for
staff.
Is
you
know
why?
Q
L
I
can
start
with
the
response
and
others
can
weigh
in
on
that
on
on
each
individual
service.
We
we
have
an
executive
committee
that
meets
monthly
actually
and
goes
through
aligning
service
measures
with
our
with
our
reports.
So
we
go
through
kind
of
that
base
level
statistics
which
I
wouldn't
call
performance.
I
would
call
output
data
and
how
many
calls
have
we
gotten
by
service
types?
How
many
users
are
staying
with
the
app?
Do
we
have
return
users?
Do
we
have
data
synchronization
issues?
L
Well,
we
also
have
dug
in,
and
we
have
a
dashboard
that
we
have
created
and
we
have
dug
in
to
evaluate
buy
each
individual
service
like
graffiti
and
others.
What
are
the
service
response
times
and
are
we
following
through?
We
do
know
that
we
have
areas
for
improvement
and
some
of
those
service
areas.
L
We
have
focused
on
some
of
those
over
time
and
that's
also
the
discussion
that
we
have
on
a
monthly
basis
with
both
our
executive
level
steering
committee
and
then
also
with
a
group
that
is
more
at
that
manager
level
that
we
also
meet
with
on
a
monthly
basis
and
I'll
refer
to
others.
That
they'd
like
to
add.
I
E
So,
council,
member
kip,
hartness,
deputy
city
manager-
I
I
would
say
yes
that
that
that
kind
of
performance
level
data
is
exactly
what
we
should
be
doing:
a
better
job
of
publishing
on
not
only
publishing
up
but
publishing
down
and
making
sure
we're
using
it
as
an
iterative
way
of
operating.
I
would
say
we
have
a
nascent
culture
of
using
that
data
with
these
five
services
to
manage
the
operations
and
we
can
do
a
better
job
of
both
improving
that
culture
and
publishing
that
both
downwards
and
upwards.
E
Managing
a
service
understand
how
to
manage
its
service.
Digitally
using
data-
and
this
is
our
point
of
departure
for
that,
so
the
short
answer
is
yes
and
we'll
include
that
in
future
reports
outs
as
we
go
and
be
more
explicit
in
that
as
a
gating
mechanism
for
determining
whether
we
we're
ready
to
move
on
to
the
next
levels
and
additional
service
ads.
Thank
you.
Q
Thanks
kip
and
just
a
quick
follow-on
glad
it
sounds
like
we're
on
the
same
page
there
in
the
spirit
of
identifying
a
minimum
viable
product
and
then
iterating
from
there.
How
many
of
our
current
services
can
we
report
to
council
with
performance
benchmarks
by
that
june
report?
I
mean
just
starting
small
how
many
of
those
could
be
incorporated
into
the
next
report
that
we
look
at
as
a
council.
I
would.
E
Say
I
would
say,
there's
sort
of
two
kind
of
performance
measures
that
I
would
would
distinguish
between.
We
do
have
a
very
comprehensive
set
of
performance
measures
that
we
report
out
as
part
of
the
annual
budget
and
those
are
pretty
robust
and
well
developed
and
represent.
I
think
by
and
large,
a
good
kind
of
snapshot
of
where
the
city
services
are.
What
we
don't
necessarily
have
is
a
developed
set
of
operational
measures
that
are
continually
used
for
all
of
the
services
that
varies
a
great
deal
across
the
departments.
E
Some
departments
in
partic,
for
example,
dot
in
particular,
has
a
very
robust
practice
of
using
those,
but
we
have
yet
to
have
a
standardized
and
centralized
way
to
bring
all
of
that
together
into
a
comprehensive
dashboard.
So
I'd
say
we're
ways
out
on
that
and
part
of
the
digital
strategy.
Work
that
jerry
is
leading
with
the
harvard
business
folks
is
to
get
a
sense
of
out
of
those.
You
know
services.
Where
are
we
and
what
should
be
the
first
next
tranche
that
we
really
start
to
improve
that
on?
E
Q
Okay,
thanks
fault
question:
if
I
may
sorry
slightly
different
question
about
budget
timing,
so
the
memo
says
that
you'll
be
reporting
back
to
smart
cities
in
june,
which
is,
as
I
understand
it,
when
we're
adopting
a
budget
or
thereabouts.
How
do
we
ensure
that
we
understand
the
budget
implications?
How
does
that
get
worked
in.
I
So
as
we
go
through
the
budget
process,
we
we
do
have
recommendations
and
submittals
that
we
do
for
investments
that
we
would
like
to
make.
We
have
battled
in
the
last
a
couple
years
with
some
reduction
years
so
that
that
investment
hasn't
been
as
robust
as
it
might
have
otherwise
been,
but
in
that
budget
process,
then
the
city
and
council
get
to
see
all
of
the
potential
investments
and
weigh
things
against
each
other
in
one
take.
I
So
what
we're
hesitant
to
ever
do
is
try
to
push
something
that's
outside
of
that
context,
because
then
you're
not
really
weighing
things
against
each
other
in
a
balanced
way.
But
we
do
have
some
recommendations
we'll
make
in
terms
of
311
investments,
the
language
training
and
continuing
that
and
the
next
services
that
are
in
the
backlog.
E
And-
and
it's
just
to
address
sort
of
the
the
underlying
implications
of
your
comment-
we're
a
little
bit
out
of
sync
we'd
like
to
come
would
have
liked
to
come
back
sometime
a
little
sooner
with
with
more
information,
but
the
reality
of
the
covid
response
kind
of
pushed
us
out
on
this
one.
You
know
it
is
possible
if
we
want
to
look
at
the
work
plan
to
add
in
a
a
less
substantial
update,
potentially
sooner
and
we
can
we
can.
Q
Right-
and
that
was
my
concern-
I
just
want
to
make
sure
we
don't
have
a
great
plan
but
miss
the
budget
cycle,
I'm
sure
you're
already
thinking
about
that
and
then
final
question.
You
reference
the
harvard
business
school
community
partners,
project
which
will
have
a
big
impact
on
prioritization
and
sequencing
of
functionality
in
the
future,
which
is
great
what
guidance
has
been
given
to
them
in
terms
of
how
we
we
want
to
prioritize
services.
They're-
and
I
may
have
missed
this
because
I'm
new
here
but
is-
is
there
a
set
of
guidance?
L
L
So
it's
a
little
indirect
approach
to
the
prioritization
piece,
but
I
think
what
they're
going
to
give
us
is
a
few
things.
One
is
a
framing
of
when
we
say
digital
strategy
and
where
we
want
to
go.
What
do
we
really
mean
and
what
should
be
part
of
that
discussion
more
broadly
and
then
also
teeing
up?
What
are
all
the
services
that
are
ripest
for
the
picking
to
start
thinking
about
digital
services.
Q
G
Great,
thank
you
good
questions
from
our
one
of
our
new
council
members,
a
couple
of
questions
for
you,
jerry
regarding
the
you,
the
customers
use
and
their
experience.
You
had
mentioned
that
we're
working
on
improving
the
messaging
tool.
Can
you
give
me
an
idea
of
what
specifics
are
involved
around
that
and
just
just
to
give
you
some
background.
One
of
the
items
that
council
offices
receive
a
lot
of
complaints
or
concerns
about
is
they've
reported
that
something
on
3-1-1,
be
it
a
pothole
that
needs
to
be
fixed
or
trash.
G
L
Yeah
and
actually,
we've
delivered
a
portion
of
that
already
there's
a
few
different
responses
to
this.
One
is
technical
and
so
within
the
app
previously,
I
talked
in
the
presentation
about
a
re-platforming
that
we
did
earlier
this
year,
where
we
increased
the
scalability
of
the
app,
and
we
also
at
that
prior
to
that
re-platforming,
we
actually
had
to
pay
a
provider
to
develop
code.
L
Every
time
we
wanted
to
change
a
banner
within
the
application,
so
we
actually
had
to
do
physical,
hands-on
from
a
technical
coding
perspective
to
to
change
simple
messaging,
and
we
through
the
re-platforming.
We
then
gave
ourselves
the
ability
to
just
change
those
banners
which,
through
covet
of
course,
was
extremely
useful
because
things
kept
changing
all
the
time
and
service
levels
kept
changing
and-
and
so
we
put
notifications
out
more
easily
and
continue
to
do
that.
L
The
second
part-
and
I
think
this
maybe
gets
your
question-
is
aligning
then
the
consistency
of
the
messaging
across
all
of
our
different
channels.
Then.
So
if
somebody
calls
the
call
center
or
goes
into
our
app
or
goes
into
another
departmental
place,
how
do
we
make
sure
they
get
a
consistent
message
about
the
service
they're
receiving?
And
that's
where
we
talk
about
needing
to
focus
on
the
process,
improvement
and
and
alignment
of
services?
E
E
Was
wondering
if
you
could
address
the
specificity
around
the
the
closeout,
because
you
know
that's.
One
of
the
things
that
we
ran
into
early
on
is
that
we
had
a
bureaucratic
language
and
the
customer
experience
and
they
just
weren't
they
just
weren't
meeting
at
all,
and
we
thought
everything
was
wonderful
and
whatever
we
said
was
not
communicating
to
the
customer.
E
L
L
But
we
continually
try
to
work
to
improve
that
and
I'll
give
credit
to
michelle
tong,
who
led
the
effort,
who
really
focused
hard
on
making
sure
that
we
were
following
through
more
and
that
that
that
those
messages
were
were
most
importantly
understandable
to
the
to
the
recipients.
And
so
we
have
some
usability
experts
on
staff
that
continue
to
go
through
that
and
look
at
it
from
the
customer
or
the
reporters
perspective,
and
we
talk
about
how
we
can
continually
improve
those
reports.
L
I
think
graffiti
is
a
great
case
where
we
have
worked
very
hard
with
olympia
to
improve
our
messaging
and
our
follow-up
calls
our
follow-up
messaging
related
to
graffiti
and
show
the
progress
that
we've
made
and
ensuring
that
the
data
is
synchronized
appropriately,
showing
that
the
the
job
was
actually
complete.
So
not
saying
we're
done,
I
think
it's.
I
think
we
have
to
continue
to
improve
that
constantly.
G
I
think
kipp
you
raised
the
point
that
I
was
going
to
make,
which
is
a
language
issue,
and
I
don't
mean
it's
spanish
or
vietnamese
or
english.
It's
plain
language,
whatever
language
we're
speaking
in
so
when
we're
saying
it's
resolved
to
me
or
or
it's
closed
disclosed
mean
the
graffiti
has
been
painted
over.
So
instead,
if
we
say
the
graffiti's
been
painted
over,
that's
really
clear.
I
have
no
question
about
that.
The
dumping
was
removed,
really
really
clear
but
saying
it's
resolved
or
it's
closed
worse.
Yet
not.
E
A
great
council
member,
I
would
say
I
would
say,
we're
often
in
the
job
of
simultaneous
english,
english,
translation
right
and
so,
and
you
know
I
always.
I
always
believe
that
smart
people
imitate
brilliant
people
steal.
If
you
look
at
the
kind
of
consumer
experience
that
people
are
expecting
from
other
apps,
you
know
it's
very
helpful.
If
you
know
you
get
the
picture
of
your
food,
that's
been
dropped
off
on
your
front
door
and
like
there's
your
food,
and
you
know
your
food-
is
there
rather
than
your
food
request
is
closed
right
I
mean
so.
E
I
think
what
you're
saying
is
figuring
out
what
what
the,
what
the
plain,
english
and
then
the
plain
spanish
from
vietnamese
response
is
to
what
we
mean
by
closed
or
resolved.
Ideally,
in
a
way,
that's
completely
understandable.
You
know
it
is
very
helpful.
I
I
hesitate
to
say
this,
but
I'm
going
to
say
it
anyway.
It
is
very
helpful.
E
Please
go
ahead
and
send
them
directly
to
us
directly
to
myself
or
to
jerry
and
and
that's
a
really
good
point
of
departure
for
us
to
add
things
in
and
I'll
say
specifically
on
this
jerry.
Let's
add
in
that
closer
question
to
our
next
executive
committee
piece
because
I
do
think
that
closed
loop
is
is
something
that
we've
been
working
on.
But
it's
certainly
a
good
time
to
to
re-energize
around
that
and
I'm
sorry,
I
cut
you
off
council
member.
G
I
So
when
we
rolled
it
out,
we
did
do
some
testing
using
some
ada
compliance
tools-
it's
basically
accessible,
but
it
on
the
the
public
member's
input.
It
can
always
be
improved
and
the
idiosyncrasies
of
some
of
the
readers,
some
of
the
devices
some
of
the
software
that
they
use
hard
for
us
to
replicate.
I
We
do
have
a
power
users
group,
though,
that
we've
created
to
take
that
feedback
and
to
test
things
with
we've
nominated
a
certain
council
member's
husband
for
that
group
too,
but
that
that
person
could
could
actually
participate
and
be
helpful
and
give
us
that
kind
of
a
feedback
line
to
continue
to
improve.
But,
to
be
honest
with
you,
we
did
address
it.
G
I
E
And
I
think
if
I
could
go
once
one
step
further,
you
know
when
you
think
about
access
and
functional
needs
and
and
making
sure
that
people
with
different
abilities
are
able
to
fully
access
our
systems.
You
know,
there's
there's
a
mantra
that
I'm
trying
to
inculcate
of
nothing
about
us
without
us
right,
and
so
it
is
it
is.
G
O
Yet
so
we've
got
to
make
a
kind
of
a
hybrid
or
a
version
of
our
processes
and
performance.
So
yes,
we're
learning
from
using
the
new
311
we're
not
entirely
all
the
way
back
yet
with
that,
but
trying
to
make
sure
that
it
works
works
well
enough
with
both
the
responses
and
our
proactive
work,
work
that
we're
doing
out
there
as
well.
G
O
Yeah,
that's
a
good
question.
I'm
wondering
when
we're
right
now
we're
trying
to
put
back
in
place
some
of
our
contract
help
and
trying
to
try
to
deploy
them
out
of
city
hall,
which
is
not
an
easy
thing
right
now,
but
once
we're
able
to
do
that
which
we
have
plans
for,
then
I
think
I'll
be
able
to
identify
what
the
the
additional
service
that
we
can
put
out
into
the
field
for
that.
O
S
Despite
I
mean,
I
think,
you've
had
some
wonderful,
wonderful
increase
of
auto
machine
learning
for
the
spanish
and
I
know
there's
some
work
to
do
in
vietnamese
from
vietnamese
to
english,
and
I
think
the
the
the
target
rate
there
is
90
and
for
english
to
vietnamese
it's
at
88
and
spanish
english
is
at
88
and
so
there's
some
great
improvements
there.
Yet
I
wonder
if
there's
another
way
that
we
can
figure
out
how
to
continue
to
target
these
hard-to-reach
communities,
and
I
thought
about
how
our
all
of
our
schools
are
obviously
distance.
S
I
don't
know
how
you
collect
some
of
this
information
if
you
collect
it
based
on
some
of
the
zip
codes,
and
maybe
we
can
have
some
of
that
come
back
to
us.
I
think
somebody
earlier
was
asking
for
a
bit
of
an
update
for
me.
I
would
be
interested
in
learning
who,
who
is
it,
that
is
utilizing
311
and
who
is
formulating
some
of
these.
These
calls,
I
recall,
from
from
some
of
the
noise
concerns
out
of
the
out
of
the
airport.
There
was.
S
There
was
a
interesting
report
that
we
got
from
the
airport
department
that
showed
how
there
was
a
very
small
or
smaller
base
of
residents
that
were
generating
a
huge
amount
of
calls,
and
so
I
wonder
how
r311
stands
in
in
terms
of
who's,
generating
the
calls
where
you
know.
Where
are
these
services
getting
done,
and
is
it
multiple
you
know?
Is
it
multiple
calls
by
the
same
household?
S
I
was
mentioning
that
every
child
now,
hopefully,
will
knock
on
wood.
We.
We
hope
that
that,
with
some
of
the
work
that
we've
all
done,
that
every
child
has
an
ipad
and
wouldn't
it
be
great
if
we
could
connect
with
some
of
those
school
districts,
especially
in
those
areas
where
we
know
those
are
the
hardest
to
reach
populations
and
have
a
workshop
or
have
even
the
the
3-1-1
app
downloaded
onto
those
ipads,
especially
the
ones
that
we've
funded
and
given
out
to
the
school
districts.
S
So
that
way,
parents
have
an
opportunity
to
report
some
of
these
concerns
that
they've
had
or
be
part
of
this
digital
strategy
that
we're
formulating
that
we're
focusing
on.
I
realized
it's
not
just
a
digital
311
concerns,
but
that
these
are
calls
that
also
have
been
rerouted
from
from
our
our
911
dispatchers,
and
so
I'm
happy
about
that.
S
But
so,
but
so
I
wanted
to
know
just
some
some
some
of
your
thoughts
in
terms
of
what
have
you
done
and
what
have
you
kept
in
mind
are
hardest
to
reach
populations.
What
are
your
thoughts
about,
or
your
strategies
on,
on,
continuing
to
engage
those
those
folks
and
potentially
going
through
some
of
the
school
districts
to
facilitate
our
3-1-1
app.
L
I'll
start
so
there's
a
lot
in
in
that
question
and
I'll
do
my
best
to
unpack
it.
So,
starting
with
tracking
some
of
the
measures
and
and
reporting,
we
do
have
the
dashboard
that
we
created
a
while
ago
and
that
dashboard
actually
does
provide
very
useful
data
by
district
who
what
sorts
of
reports
are
coming
in.
Where
are
they?
L
Where
are
they
coming
in
from
because
they
geotag
each
of
those
issues,
and
so
we
can
provide
geospatial
data
and
reporting
and
metrics
about
return
users.
How
often,
and
and
one
thing
I
will
say,
is
we
actually
did
through
some
of
that
data
analysis
find
that
there
there
was
single
users
waiting
for
reports
like
thousands
of
reports
that
actually
swapping
the
system
at
one,
which
is
not
what
we
want,
because
that
actually
impacts
negatively
the
opera
response
and
our
ability
to
respond
to
those
to
those
responses.
L
I
If
I
can
add,
maybe
three
things:
one
was
the
instructive
brand
of
san
jose
311.
That
was
part
of
our
data
analysis
with
google.org
and
mcp
to
make
sure
that
the
brand
was
more
recognizable
being
able
to
put
it
on
vehicles,
and
when
you
see
the
brand
you
know
who
to
call,
and
so
that
campaign
was
something
that
that
got
held
because
of
the
pandemic.
I
We
didn't
want
conflicting
messaging
and
there's
also
some
resourcing
that
we're
gonna
have
to
do
to
reconstitute
that
campaign
to
get
it
out
and
known
in
those
areas
so
that
they
can
get
the
help.
But
the
second
thing
council
member
is,
we
really
have
to
make
sure
the
fulfillment
of
those
services
goes
well.
Otherwise
people
give
up
on
the
service
and
then
all
the
complaints
go
back
to
the
council
members
and
your
offices,
so
the
process
re-engineering
in
that
piece.
I
We
really
want
to
honor
the
request
and
give
a
sense
of
fulfillment
on
that
side
of
it.
The
last
thing
is
on
the
data.
There
is
an
opportunity
to
dive
into
the
data
because,
as
jerry
said,
it
is
by
district,
it
is
by
type
we
see
some
good
balance
across
the
districts
in
terms
of
where
the
requests
are
coming
from.
I
think
three
and
nine
are
actually
disproportionate
in
terms
of
having
more
cases,
but
only
in
silicon
valley,
jerry
fuzzed
out
there
for
a
little
bit
on
his
volume.
I
What
he
was
saying
was
that
you
had
one
individual
who
got
in
silicon
valley,
developed
a
bot
to
keep
on
putting
his
requests
in
non-stop
through
the
day
to
department
of
transportation
until
they
responded.
So
he
was
submitting
thousands
a
day
and
we
did
have
to
do
some
technical
work
to
stop
that.
I
But
so
some
people
know
the
system
you
get
a
response
out
of
it,
but
on
your
question,
better
messaging,
better
campaigning,
better
public
awareness
and
a
good
sense
of
fulfillment,
plus
the
language
services
on
all
channels,
which
means
that
we
want
to
get
that
language
support.
If
you
call
us,
if
you
do
the
virtual
agent
and
do
the
automated
voice,
if
you
use
the
direct
chat,
if
you
use
the
app,
if
you
use
the
online
portal,
so
we're
trying
to
collapse
some
of
those
barriers
so
but
kip.
Thank
you.
E
Yeah,
just
just
a
little
bit
of
a
repeat,
but
just
to
simplify.
I
think
there
are
four
things.
I
think
your
question
is
an
extremely
good
one
right.
How
do
we
get
to
the
people?
Who
may
not
be
the
ones
who
either
have
the
equipment
in
hand
or
have
the
time
or
have
the
knowledge,
but
who
may
have
more
of
a
need
right?
And
so
I
think
there
are
four
things
that
we
need
to
do,
and
we've
probably
done
two
of
them
pretty
well
and
then
two
that
we
really
need
to
work
on.
E
One
is
omnichannel,
which
is
making
sure
that
you,
as
as
rob
said
that
you
can
call
you
can
use
the
app
you
can.
You
can
show
up
it's
not
just
it's
not
just
the
app
and
we
have
to
keep
all
of
those
channels
open,
unlike
a
private
firm
which
might
just
have
only
an
app
we've
got
to
be
accessible
across
the
board.
Second,
is
we
have
to
be
proactive?
We
have.
We
know,
we
know
our
neighborhoods
right.
E
You
all
know
your
neighborhoods,
and
so
we
we
understand
where
some
of
the
issues
are
and
and
if
I'm
getting
you
know,
57
complaints
from
because
kip
walks
around
and
does
57
complaints.
That
doesn't
necessarily
mean
that
that's
where
the
need
is-
and
so
we
have
to
use
this
as
one
of
the
sources
of
data
to
determine
how
we
deliver
services,
not
the
only
source
of
data
and
how
we
deliver
services.
I
think
we're
doing
reasonably
well
at
both
of
those
the
two
where
we
have
put
on
pause
and
probably
need
to
turn
up.
E
And
so
I
think
there
is
that
little
extra
touch
on
some
of
the
on
some
of
the
harder
to
reach
communities
can
go
a
long
way,
and
I
think
when
we
are
at
that
point,
where
we
do
the
marketing
we
need
to
do
marketing
and
engagement.
I
would
say
it's
probably
a
little
premature
on
some
of
this,
but
I
think
your
point
on
on
thinking
about
how
we
integrate
with
the
digital
inclusion
work.
E
We've
done
with
schools
is
right
on
point
and
thinking
about
how
kids,
especially
kids,
who
might
be
a
gateway
to
their
families
around
language
and
access,
can
be
used
in
an
appropriate
and
positive
way
to
provide
access
to
services
on
the
city
side.
So
we'll
take
all
of
that
and
I
again
we
have
we're
not
ready
to
pull
move
forward
on
the
marketing
and
engagement,
but
I
think
those
are
great
ideas
and
we'll
take
those
into
account
as
we
develop
those
strategies.
S
Thank
you,
kipp,
and
you
know,
as
a
parent,
our
children
sometimes
teach
us
how
to
do
things
or
remind
us
how
to
do
things
correctly,
especially
if
they've
learned
that
through
school,
oh
but
mrs
mendoza
said
this
is
the
way
you
recycle,
or
this
is
the
way
you
wear
your
helmet
and
they're
they're.
Just
we've
seen
it
with
our
walk
and
roll
program.
S
S
So
so
again,
this
isn't
enough.
This
is
an
effort
to
make
sure
that
our
resources
are
equitable
and
equitably
spent,
and-
and
it
sounds
like
they
we
might-
I
think
from
just
some
preliminary
information
you
gave
me
there's
a
lot
of
district
3
and
district
9,
and
it's
based
on
on
users
right
and
not
necessarily,
obviously,
district
3.
Always
it
will
continue
to
need
a
lot
of
support.
S
Additionally,
I
just
wanted
to
make
sure
that
we
don't
lose
track
of
our
neighborhood
associations
and
engaging
them
to
be
the
teachers
of
our
app
and
to
also
engage
their
neighbors,
because
you
know
word
of
mouth
is
the
best
way
to
to
share
information
and
that's
the
way
a
lot
of
our
hard-to-reach
populations
get
their
information
is
as
word
of
mouth.
So
I
appreciate
that
you
you've
thought
this
through
in
terms
of
how
what
some
of
those
categories
are
that
you
you've
that
you
just
finished
relaying.
S
You
know
the
the
the
multiple
ways
of
reporting
in
some
of
their
concerns
being
proactive,
the
marketing
and
engagement.
I
just
don't
want
us
to
wait
for
those
last
four,
where
it's
marketing
and
engagement
to
really
pull
in
our
hardest
to
reach
community
and,
if
there's
something
that
we
can
do
in
the
meantime,
that
isn't
so.
S
Thank
you
so
much
for
for
all
your
work,
jerry.
I
know
that
you
connected
with
our
office
to
give
some
additional
information,
and
I
just
want
to
congratulate
you-
rob
jerry
and
kip.
I
know
that
there's
a
lot
of
work
that
we
don't
see,
but
that
we
reap
from
and
definitely
our
residents
are
reaping
from
this,
and
I
know
that
you
know
behind.
You
is
a
wonderful
team.
S
P
And
along
the
the
lines
of
what
councilman
dennis
was
talking
about
on
equitable
distribution
of
our
services,
I
I've
long
been
concerned
about
how
we
respond
essentially
to
our
community's
needs,
and
even
prior
to
the
my
san
jose
app
and
now
the
3-1-1
transition
that
we've
done
just
in
general,
as
community
members
seek
to
have
their
their
needs,
met,
whether
it's
with
illegal
dumping
or
potholes
street
lights
out.
You
name
it.
P
The
services
that
we
offer
here
on
the
311
app
specifically
it's
it's
individuals
in
our
community
that
are
reaching
out
that
understand,
potentially
how
to
get
a
hold
of
city
departments
or
their
council
member,
and
in
this
case
now,
it's
obviously
individuals
that
have
that.
Have
you
know
a
smartphone
download
have
downloaded
the
app
and
then
can
actually
utilize
the
the
technology.
P
What
I
think
this
this
does,
though,
is
it,
does
provide
us
a
great
opportunity
to
look
at
the
data
differently
because,
obviously
utilizing
the
app
as
was
stated,
we
can
look
and
see
where
these
calls
are
coming
in
or
these
these
reports,
and
do
we
have
what
we
were
calling
kind
of
super
users
right
and
so
to
what
councilman
ray
dennis
was
mentioning.
I
think
the
needs
are
great
right
all
over
the
city.
P
I
think
we
still
haven't
necessarily
addressed
that
we
haven't
addressed
this,
this
equitable
sort
of
concern
whether
it
was
pre-app
and
it
was
just
people
calling
in
or
emailing
in
or
even
now
with
the
app.
I
think
that's
something
that
that
we
need
to
now
drill
down
within
the
data.
As
councilmembers
was
saying,
look
at
the
areas
of
the
city
that
maybe
are
are
you
know
responding
to
the
app
well,
you
know
utilizing
it
well
that
we're
responding
to,
and
then,
where
is
it
that
that
they're?
P
Not
where
are
we
not
getting
reports,
and
and
are
these
areas
of
our
city
that
maybe
you
know
a
quick
conversation
with
a
council
office-
would
would
determine
that
hey.
This
actually
is
an
area
that
has
a
lot
of
needs
like
potholes
and
street
lights
out
and
graffiti
and
whatnot,
but
they're
just
not
reporting
it.
You
know
that
utilizing
the
app
you
know
to
to
its
potential
and
then
what
may
those
hurdles
be?
Is
it
just
access
to
the
technology
itself?
Is
it
understanding
it?
P
P
That
was
something
that
I
was
you
know
pushing
for
really,
since
that
the
app
came
out
and
we
were
getting
that
feedback.
I
think
that
will
help,
but
at
the
same
time
I
don't
think
that
that's
going
to
all
of
a
sudden
change
the
dynamic
where
you
you
know
you,
you
see
some
of
these
communities
all
of
a
sudden,
because
the
language
accessibility,
then
you
know,
we
see
a
robust
number
of
reports
coming
in.
P
So
I
still
think
we're
going
to
have
this
inequitable
sort
of
call
for
service
model,
just
as
it
is
at
its
core,
some
people
in
our
community
that
utilize,
it
better
or
just
more,
maybe
not
even
better.
We
just
utilize
it
more
and
and
some
in
our
community
that
may
have
equal
or
even
greater
needs,
but
don't
utilize
it
at
all
or
don't
utilize
it
enough,
and
so
I
just
wanted
to
get.
P
E
I'll
I'll
take
that-
and
maybe
let
others
add
in
details
about-
I
I
I
think
it's
an
excellent
question.
You
know
and
it's
as
I
sort
of
brushed
the
cobwebs
off
of
of
the
last
year.
Out
of
my
brain,
we
were
actually
one
of
the
discussions
that
we
had
internally.
Pre-Covered
was
the
universe
of
the
services
within
my
san
jose
is
actually
a
perfect
test
case
for
looking
at
equity
issues,
because
we
have
a
lot
of
really
good
data.
E
It's
it's
five
services
that
we
we
understand
the
data
geospatially
extremely
well,
and
we
also
have
an
understanding
because
of
other
ways
of
gathering
information
of
the
needs
in
those
areas
around
things
like
potholes
and
conditions
of
roads,
graffiti
etcetera,
etcetera.
So
I
think
if
I'm
I'm
tracking,
along
with
your
the
direction
of
your
thinking,
I
think
this
my
san
jose,
excuse
me.
My
language
is
old
fashioned.
E
So
if
I
could
could
again
take
that
as
a
challenge,
I
think
what
part
of
what
we've
been
asked
to
do
as
we
as
we
go
through
the
budget
process
this
year
and
as
we
look
forward,
is
that
equity
analysis
and
I
think
we
need
to
apply
that
and
learn
from
that
very
directly
within
san
jose
311,
where
we
have
probably
the
richest
most
fine-grained
data
set
around
geography
and
service
delivery
of
any
of
the
services
we
deliver.
So
I
I
want
to
stop
there
and
actually
check
back
with
you,
council
member.
P
Yeah,
I
just
I'll
just
at
one
point
to
emphasize
on
what
you
said
that
I
actually
think
we
can
specifically
state
right
now
definitively
that
it
is
going
to
be
completely
inequitable
right
in
the
way
that
we
see
people
reporting
and
then
obviously
the
way
that
we're
going
to
respond,
because
we
have
to
assume
number
one
clearly,
if
it's
an
app-based
service,
already
you're,
excluding
a
good
number
of
people
in
our
community,
even
though
cell
phones
now
are
certainly
much
more
common
than
they
were
previously
right.
It's
even
if
you
have
one.
P
I
know,
for
instance,
right
there
are
people
within
my
family
that
right
have
one
and
don't
understand
how
to
use
apps.
They
still
use
it
like
they
would
use
an
old
phone
right
and
so
just
having
it
doesn't
necessarily
mean
that
you're
going
to
be
able
to
utilize
the
technology.
So
I
think
already
just
the
fact
that
it's
app-based
and
technology-based
is
going
to
exclude
some
of
our
community
members
and
and
and
then
going
beyond
that,
just
the
the
you
know
the
interest
of
of
individuals
on
knowing
how
to
use
it.
P
Why
you
know,
is
it
a
benefit
and
what
now
you
begin
to
chisel
away
at
who
actually
uses
it
and
and
how
often
they
may
use
it,
and
so
I
think,
no
matter
what
we
have
to
start
with
that
premise,
that
it's
definitely
not
going
to
be
an
honest
reflection
of
the
fair
needs
throughout
our
entire
community,
and
so
it's
our
job
to
kind
of
go
in
there
now
and
drill
down.
What
is
you
know
where
or
what
parts
of
our
city
you
know
are
being
excluded
or
missing
out?
How
do
we,
you
know?
P
Is
it
just
marketing
like
what
councilman
says?
Is
that
one
of
the
components
right
that
we
can
better
help
people
to
understand
the
tool
to
use
the
tool,
but
is
it
something
else
right?
Is
there?
Is
there
other
components
so,
but
I
think
you're
certainly
right
on
with
where
I
was
going.
I
just
think
that
that's
we
can
safely
start
there
by
saying
it.
It's
definitely
not
going
to
start
off
as
a
fair
analysis
of.
What's
you
know,
the
needs
are
in
our
city.
D
D
D
You
know
multiple
jobs
and
you
know
trying
to
take
care
of
children
and
parents
and
and
who,
frankly
may
not
trust
their
government
and
and
and
whether
it's
government,
city
county
state,
federal
whatever
to
to
them,
we're
all
the
same,
and
they
don't
trust
us.
And-
and
so
I
I
just
wanted
to
acknowledge
that-
that
I
think
that
that's
an
issue
and
we
really
should
start.
D
We
really
need
to
use
the
data
that
we
do
get
to
help
us
think
differently
and
I've
been
really
encouraged
by
some
of
our
work
around
the
blight
teams,
and
I
didn't
see
sarah
on
this.
On
that
today's
meeting-
so
I
don't
know
if,
if
dave,
sykes
or
john
ristow,
I
don't
know
who
can
answer
this
question,
but
we
have
during
coven.
D
We
have
done
some
work
around
a
blight
and
developing
the
database
that
sarah
built
to
establish
needs
so
that
we
are
not
relying
on
an
app
or
folks
that
have
the
time
or
speak
english
or
are
comfortable
interfacing
with
government
we're
not
relying
on
them.
We
have
put
together
a
database
of
our
own
to
kind
of
see
what
the
needs
are,
so
that
we
can
begin
to
establish
a
needs-based
framework
for
addressing
blight.
D
How
are
we
matching
those
blight
pilots
to
convert
to
more
of
a
needs-based
approach
throughout
the
city
and
and
in
whether
it's
something
else
abandoned
vehicles?
I
I
have
parts
of
district
7
where
there
are
some
notorious
drop-off
sites
where
people
abandon
stolen
cars
quite
frequently.
You
know
I
mean
that's
a
known
site
right
like
I
can.
I
can
think
of
them
off
the
top
of
my
head.
Where
people
leave
stolen
vehicles.
Maybe
we
don't
need
to
wait
for
a
3-1-1
submission.
L
L
That
is
also
some
of
the
findings
or
we
won't
call
them
findings
yet,
but
certainly
the
harvard
folks
in
their
interviews
with
community
groups
and
and
areas
throughout
the
city,
they're,
certainly
seeing
that
as
well,
and
that
is
something
that's
going
to
get
more
conversation
moving
forward
as
part
of
our
larger
digital
strategy,
because
just
had
that
conversation
with
our
harvard
partners
this
morning
and
they're
they're
finding
that
information
as
well
about
the
hard-to-reach
communities,
gipper.
Anything
to
add
on
the
needs-based
approach.
I
So
one
of
our
ambitions,
I'll
have
two
things.
A
council
member
was
to
take
a
look
at
the
data
once
it
was
rich
to
see
two
two
or
three
things,
which
is
where
the
holes
and
what
we
might
be
missing
and
to
also
be
careful,
because
it
is
a
complaint
based
system
because
it
is
graffiti
abandoned
vehicles,
illegal
dumping,
street
lights
and
and
potholes
that
that's
that's
a
certain
segment
or
cohort
of
the
community
that
report
about
those
things.
I
I
like
jerry,
I
would
say
we
have
more
work
to
do
and
some
of
the
311
data
that
we've
seen
from
our
colleagues
on
the
east
coast
have
said,
there's
some
correlation
that
they
can
find
between
3-1-1
requests
of
certain
types
and
the
covid
needs
that
have
come
in
from
the
community
and
their
public
health
groups
as
well.
So
there's
there's
a
lot
of
value
in
this.
I
think
we
still
have
to
dive
into
our
focus
honestly
has
been
on
the
delivery.
I
The
tools
the
omni
channel
and
one
clarifier
I
wanted
to
have-
is
it's
not
just
the
app
the
distribution
of
san
jose.
311
data
actually
comes
out
roughly
equally
from
the
app
and
phone
and
online,
and
so
we
did
and
we
do
push
the
omni-channel
approach,
because
if
you
take
a
look
at
age,
demographics,
ethnic
demographics,
where
people
live,
there's
different
kind
of
liens
of
what
types
of
channels
they'll
they'll
use
more.
I
E
Yeah-
and
I
I
think
the
needs-based
approach
is
super
important,
the
a
couple
of
things
that
we
have
done.
You
know
I've
asked
the
teams,
especially
things
like
abandoned
vehicles,
the
direction
that
I've
given
us
is
developing
heat
maps
on
not
just
where
the
complaints
are,
but
where
the
abandoned
vehicles
are,
that
we
end
up
towing,
right
and
and
no
surprise
to
to
you
or
to
anybody
on
this
call.
E
There
are
certain
points
where
you're
more
likely
to
find
an
abandoned
vehicle,
so
we
we
should,
and
they
are
beginning
to
do
this-
go
there
proactively
and
deal
with
those
rather
than
sort
of
sitting
around
and
waiting
for.
For
somebody
to
call
us.
That's
that's
one
is
using
kind
of
a
heat
map
approach
on
where
the
actual
needs
are
and
no
surprise,
we'll
find
clusters
and
you'll
find
interrelationships
between
those
and
then
I'll,
say
two
things
which
might
seem
a
little
counter-intuitive.
E
One
of
the
other
things
is
I'd
like
to
go
to
where
we
don't
have
to
do.
Engagement
at
all,
and
what
I
mean
by
that
is,
is
creating
a
service
delivery
model
that
doesn't
rely
on
on
community
engagement.
Necessarily
when
we
don't
have
to
so,
for
example,
with
street
lights,
one
of
the
things
we're
doing
as
we
replace
the
led
street
lights
is
replacing
the
street
lights
with
the
capability
of
letting
the
street
light.
Tell
us
that
it's
out,
so
you
don't
have
to
report
it.
E
The
street
right
will
report
itself
so
the
more
things
that
we
can
do
that
don't
require
somebody
to
go
and
find
that
freaking
six
digit
number
and
and
and
get
the
right
address
the
better.
So
so,
where
we
can
minimize
engagement
and
and
reserve
people's
precious
time
for
the
things
where
we
need
engagement,
we
will
and
then
the
the
the
second
thing
that
I
would
say,
which
again
maybe
is
a
little
bit
counterintuitive
is
the
super
user
can
be
very,
very
valuable
if
she
or
he
is
in
the
right
neighborhood,
especially
right.
E
So
again,
a
council
member.
I
take
it
as
a
good
challenge,
we're
not
we're
not
fully
where
we
need
to
be
on
this,
but
if
I'm
understanding
again
the
the
the
thrust
of
your
argument,
it
is
that
the
app
data
is
inherently
skewed,
which
it
is
and
that
our
work
should
make
sure
that
we
are
responding
to
the
needs
which
may
not
fully
be
respected,
reflected
in
a
complaint
based
system.
So
we
get
that
we're
beginning
to
do
the
work.
We
need
to
do
on
that
and
there's
a
lot
more
to
be
done.
D
Okay,
thank
you
and
I
I
appreciate
that
proactive
work.
I
think
I
think
it's
huge.
I
you
know
one
of
the
challenges
my
community
has
had
with
the
app
is
you
know.
Often
you
have
one
chance
to
deliver
and
and
if,
for
whatever
reason
that
didn't
work
out,
people
are
going
to
opt
out,
and
so
then
I
get
calls
you
can
ask
my
staff.
D
B
Yeah,
I
I
think
my
question
is
going
to
be
relatively
very
quickly
answered
and
it
may
require
some
offline
work,
but
obviously
not
all
the
council
districts
are
at
the
center
of
the
city
right,
so
you
got
district
2
and
district
10
district
4..
I
think
district
9
that
sort
of
push
out
right
to
milpitas,
say
campbell
or
say,
morgan
hill,
and
so
one
thing
that
we've
experienced
in
district
2
is
that
one
of
the
main
corridors
leading
to
morgan
hill
is
monterey.
B
Road,
which
is,
you
know,
been
a
squeaky
wheel
on
that
it's
a
it's
an
issue
that
we
continue
to
have
problems
with
and
I'm
making
it
a
priority,
try
to
bring
more
attention
to
it,
especially
going
down
a
little
further
south.
But
one
of
the
things
that's
been
mentioned
to
me,
and
I'm
not
sure
if
you
all
have
any
information
on
this.
But
it's
been
that
when
folks
make
complaints
to
properties
in
the
outskirts
of
the
city
still
within
san
jose
proper,
they
sometimes
well.
B
E
E
Sometimes
I
myself
I'm
a
little
confused,
whether
I'm
in
santa
clara
or
in
san
jose,
as
I'm
walking
through
neighborhoods,
not
having
the
the
precinct
by
precinct
knowledge
that
you
all
have
so
it
sometimes
it
is
especially
county
pockets
can
be
a
little
confusing
to
folks
and
things
like
that.
But
we'd
love
to
get
the
specifics
on
that.
To
make
sure
we
can
correct
that
issue.
We
think
we've
got
it
pretty
well
solved
at
this
point,
but
but
but
we're
always
open
to
learning
from
the
data.
L
B
A
A
Fortunately,
many
of
the
super
users
can
now
get
on
quickly
and
that's
great.
I
had
a
few
questions.
One
was,
I
know
we
at
one
point
were
considering
this
and
I'm
just
wondering
where
it
went
in
our
thought
process
the
use
of
texting,
because
we,
instead
of
the
app
or,
in
addition
I
should
say
in
addition
to
the
app
you
know,
a
bot
generated
text
menu
that
someone
could
use
in
multiple
languages.
L
L
I
Mayor
there
were
two
boundary
issues
that
we
had
and
when
we
looked
at
it
previously
was
being
able
to
gather
all
the
right
information
and
there
were
a
couple-
cities
albuquerque
and
another
that
I'm
forgetting
that
tried
it
out
the
cost
to
number
of
cases
and
the
satisfaction
rate
were
actually
pretty
poor
at
that
time.
So
we
put
that
one
on
our
back
burner
and
said
for
the
investment
and
the
the
customer
satisfaction
ratio.
I
It's
going
to
be
better
to
come
back
to
this
one
later,
once
these
platforms
can
better
handle
those
text,
message-
type
interchanges
that
might
actually
be
about
now,
but
in
order
number
two
in
order
of
priority
the
the
work
we
did
with
google.org
said
the
virtual
agents
and
the
voice,
interaction
and
and
collapsing.
Some
of
the
language
barriers
were
the
highest
impact,
followed
by
some
of
the
chatbot
technologies,
and
then
some
of
the
tech
stuff
would
fall
behind
that.
So
we're
trying.
J
I
E
The
only
thing
I
would
add
is
that
the
text
is
sort
of
the
unsung
hero
of
of
communications.
It
turns
out
it's
actually
a
very,
very
effective
way
to
get
to
a
lot
of
people
and
the
there's
a
lot
of
technologies
from
twilio
onward
that
allow
you
to
use
text
in
a
very
facile
way
if
you
have
a
good
technology
platform,
so
we're
we're
we've
kind
of
got
text
in
in
the
back
of
our
minds.
E
If
you
will,
especially
as
we
look
at
things
like
not
going
to
open
this
bucket
too
wide,
because
we'll
we'll
talk
about
things
more
next
week.
But
you
know
if
we
talk
about
messaging
people
on
reminding
them
on
their
vaccines,
or
things
like
that,
that
we
think
techs
can
play
a
huge
role
in
mass
engagement,
especially
if
you've
got
a
some
artificial
intelligence
that
can
respond
quickly
to
questions
around
a
fact
set.
A
A
I
know
there's
some
trade-offs
here,
given
the
scarce
resources,
and
so
I
had
a
two-part
question
one
is:
are
we
really
confident
that
when
people
call
three
one
one,
if
you're,
vietnamese
or
spanish
speaking,
you've
got
someone
or
a
way
to
communicate?
Clearly,
that's
question
one
and
then
question
two:
to
what
extent
are
we
really
seeing
much
uptake
in
the
use
of
the
app
in
spanish
vietnamese?
I
know
we
just
launched
it.
L
So
translation
services
is
a
focus
for
the
call
aspect
coming
in
we
get
26
on
on
average
26
calls
per
day
that
require
a
spanish
spanish
translator
and
about
six
per
day
that
require
a
vietnamese
translator.
We
do
have
some
translation
abilities
as
part
of
built
in
with
some
of
our
staff,
but
we
also
rely
on
translation
services
as
well.
L
We
do
see
that
there's
a
need
and
we
are
working
with
cmo
communications
on
a
plan
right
now
to
start
broadcasting
out
and
promoting
for
communities.
The
availability
of
spanish
and
vietnamese
translation
both
on
the
app
and
the
virtual
agent
is,
will
also,
or
is
also
available
on
spanish
as
well,
so
those
will
be
coming.
Those
promotional
campaigns
are
being
planned
right
now
and.
E
For
a
native
speaker.
It
doesn't
substitute
for
also
having
language
and
cultural
competency
within
our
staff
teams
themselves,
but
having
that
as
a
digital
tool,
we
think
is
powerful.
Even
if
the
initial
numbers
are
relatively
small.
We
expect
to
see
those
increase,
and
we
also
expect
to
more
broadly
use
this
language
capability
across
all
of
our
digital
offerings.
A
Thanks
kev
thanks
jerry
last
question
is
just
excited
to
see
we're
expanding
the
the
options
to
include
several
issues
within
recycle
plus,
particularly
free
junk
pickup.
That's
going
to
be
a
big
one
and
I
know
there's
an
enormous
amount
of
work
on
the
back
end
to
match
to
integrate
all
those
databases
with
three
different
providers.
A
But
since
we're
doing
that
work-
and
I
think
in
my
understanding
it's
those
companies
that
are
managing
street
sweeping
as
well
and
anybody
who's
knocked
on
doors
in
our
city,
as
the
11
of
us
have
knows
that
street
sweeping
is
a
common
complaint,
particularly
in
neighborhoods,
where
I
mean
many
of
the
low-income
neighborhoods
that
I'd
be
knocking
on
doors
on
where
you
had
a
lot
of
challenge
with
excessive
parking
demand.
There'd
always
be
street.
Sweeping
complaints
is
that
is
that
possible
to
integrate
in
easily
or
is
that
a
much
harder
one.
E
I
think
it's
possible
to
integrate
it,
but
I
think
you
also
pointed
to
what
one
of
the
issues
that
we
see
is
it.
At
least
our
our
experience
is
that
a
lot
of
the
street
sweeping
issues
are
related
to
parking
issues
which
is
related
to
signage,
which
is
related
to
willingness
to
to
to
to
tow.
So
we're
not
quite
and
I'll,
let
john's
on.
So
I'm
going
to
defer
to
him
for
a
more
detailed
explanation
of
this.
B
O
That's
out
there
on
a
prescribed
basis
of
a
day
that
is
occurring,
so
some
of
that
is
going
to
need
to
have
a
different
kind
of
messaging
in
terms
of
its
re
reaction
by
city
in
terms
of
a
complaint
that
might
come
in.
So
that's
one
area
and
then,
as
as
kip
mentioned,
just
having
the
the
issue
with,
we
only
have
about
10
of
the
streets
signed
for
cars
to
be
moved
by
the
owners
prior
to
a
street
sweeping.
So
we've
got
some
challenges
just
to
be
able
to
get
back
into
that
kind
of
question.
O
Do
we
want
to
do
that
and
then
we'd
have
to
ramp
up
enforcement
of
parking
to
get
that
moved
out
so
yeah?
I
think
we
could
get
it
in
and
we
would
have
to
have
some
different
messaging
and
expectations,
but
I
certainly
think
san
jose
311
could
help
us
with
that,
because
what
you're
reckoning,
what
you're
pointing
out,
is
really
a
frustration
of
the
the
homeowners
or
property
or
build
business
owners
that
they
don't
know
what
it
is
that
they
that
should
be
the
right
service
level.
What
can
be
done
so?
A
A
O
Just
a
plug
for
our
parking
team
as
we're
adding
service
back
into
post
covid,
we
are
gonna
start
to
add
the
service
of
parking
notification
for
the
street,
sweeping
areas
we've
been
sending
warning
or
attaching
warning
notices
to
vehicles
during
those
times
and
now
within
the
next
couple
weeks,
we're
going
to
initiate
that
as
a
service
back.
But
it's
only
a
small
barrier
of
the
city.
A
B
B
A
Hi,
thank
you
all
right.
It's
now
almost
five
o'clock.
It
looks
as
though,
based
on
the
nature
of
the
items
in
front
of
us,
we
may
have
a
chance
to
wrap
this
up
before
a
break,
but
if
anyone
is
eager
to
have
a
break,
just
so
indicate
we're
going
to
try
to
plug
ahead
and
see
if
we
can
get
through
it.
Let's
see
what
happens.
Item
3.6
are
actions
related
to
the
trail
committee
creek
project
and
we
do
not
have
a
presentation.
B
A
H
Yeah
hi.
Thank
you.
Thank
you
for
that
last
item.
That
was
quite
a
eye-opening
experience.
It
was
this
starting
over
process
for
myself.
Thank
you
for
this
item.
I
you
know
it.
It's
become
my
usual
to
really
mention
the
important
work
that
the
city
of
davis,
california,
is
doing
by
sacramento,
with
surveillance
and
technology,
ordinance
issues
and
open
public
policy
ideas
and
practices.
H
It
can
really
help
with
this
wildlife
trail
issue
and
that
you'll
be
needing
help
and
ideas
with
with
surveillance
technology
data
collection
that
will
be
needed
on
the
trails
to
make
that
an
open
public
process.
It's
important,
and
I
think
it
could
be
a
really
good
learning
experience
and
I
know
city
staff
they
work
with
davis.
They
they
admire
the
work
of
davis.
H
On
this
issue
and
like
the
last
issue,
you
know
it's
the
the
depth
of
city
staff,
it
runs
deep
and
they
can
talk
about
issues
on
a
really
deep
level
and
it's
how
to
bring
out
that
depth
into
our
day-to-day
lives
with
good
practices
and
how
to
do
that
and
good
luck
to
all
of
us
and
how
we
do
that.
I
wanted
to
quickly
offer
if
I
can,
that,
for
a
previous
item
about
the
ipa
issues
having
their
own
budget
for
issues
allowing
them
that,
thank
you
for
doing
that
it
to
me.
H
M
Hello,
council,
paul
soto
from
the
horseshoe
that
last
conversation
started
off
with
fireworks
for
3-1-1,
that's
how
it
started
off,
and
so
I'm
just
signaling
that
to
for
councilman
cohen,
that
on
the
surface
we
may
be
talking
about
one
particularly
innocuous
type
of
issue.
No,
it
goes
deep.
The
reason
why
I
like
the
presentations
is
because
I've
become
informed
as
a
citizen,
jim
beale,
before
leaving
office,
got
34
million
dollars
for
a
trail
from
five
wounds
church
in
in
little
portugal
to
downtown
34
million
dollars
for
a
trail.
M
So
to
think
that
the
discussions
about
these
trails
or
just
that,
it's
just
you
know
we'll
just
you
know,
pass
this
on.
No,
I
beg
to
differ
when
34
million
dollars
are,
is
lobbied
and
approved
for
a
trail
trails
are
not
just
a
little
thing,
and
so
it's
it's
little.
It's
little
stuff
like
that
that
we
just
kind
of
like
gloss
over
that
over
time,
those
accumulate.
M
And
then
what
happens
is
that
we
as
the
public
as
a
citizen.
Basically,
the
consumer,
I'm
the
consumer,
I'm
telling
you
and
informing
you
how
these
policies
and
how
the
the,
how
the
the
inc,
how
incomplete
or
how
insufficiently
they
are
done
and
how
we
as
a
public,
are
not
privy
to
information
that
you
have.
M
The
the
entire
council
is
sitting
on
information
that
we
do
not
have
you're
privy
to
conversations
that
we
don't
have
and
so
to
just
like.
Come
to
these
come
to
the
table
and
approve
something
without
giving
me
the
citizen
an
opportunity
to
examine
what
it
is
that
you
already
know.
I
think
that
that
that's
irresponsible
and
I
would
ask
the
council
if
they
can
consider
that,
when
they're
making
decisions
as
something
as
innocuous
as
a
trail.
Thank
you.
A
A
A
D
Yeah
I'll
I'll
be
brief.
I
know
that
that
we
have
some
other
things
to
finish,
but
I
just
I
I
wanted
to
build
on
on
the
discussion
that
we
had
last
month,
which
is
this
is
another
example
of
a
city
being
the
last
line
of
defense
for
our
community
when
the
federal
government
is
essentially
failing
us,
and
so
I
I
wanted
to
thank
my
colleagues
and
thank
the
mayor
who
has
been
working
with
the
three
of
us
since
march.
I
believe
and
and
really
thank
staff.
D
We
heard
recently
about
ambulances
sitting
outside
of
emergency
rooms
in
our
county
for
seven
hours
and
because
those
ambulances
weren't
available,
our
fire
department,
was
out
responding
to
calls
and
transporting
people.
So
things
have
gotten
worse
and
I
just
wanted
to
thank
everyone.
I
think
this
is
huge.
It's
a
huge
step.
I
know
it's
been
a
lot
of
work,
but
this
could
not.
D
A
H
H
For
myself,
I
hope
I
can
address
some
cobot
19
issues
at
this
time.
I
would
like
to
take
this
time
to
apologize
for
my
reporting.
This
fall
when
what
I
felt
would
be
fed
state
and
local
government
efforts
to
keep
the
death
rate
death
count
relatively
low,
as
cobit
19
cases
were
obviously
on
the
rise.
This
fall.
I
use
minimal
death
count
numbers
as
a
way
to
minimize
fear
and
that
people
could
then
more
easily
measure
the
situation.
H
I'm
sorry
I've
not
better
understood
how
to
use
this
form
of
reporting.
I
still
feel
it
was
a
somewhat
decent-minded
gesture
that
initial
l.a
time
statistics
were
at
about
four
to
five
deaths
a
day
in
santa
clara
county
from
cobot
19..
It
is
important
to
consider
this
number
has
now
at
least
doubled.
So
now,
15
to
20
deaths
a
day
in
santa
clara
county
may
be
something
of
a
new
norm
and
add
to
these
numbers.
What
you
may
feel
is
more
accurate.
Hopefully
I
have
given
a
good
beginning
reference
point.
H
I
will
work
in
the
following
months
to
give
more
accurate
numbers.
I
thank
you
for
the
for
your
patience
and
myself
trying
to
report
on
this
matter.
I
tried
to
report
with
some
simple
news
and
how
to
take
care.
Sorry
again,
where
I
sometimes
may
be
an
act
inaccurate
as
we
continue
with
our
lives
in
this
pandemic.
S
S
B
B
It's
a
human
right
paid
sick
leave
and
it's
even
more
essential
to
protecting
public
health.
During
this
spike
of
covet
19
cases,
no
one
should
have
to
choose
between
losing
their
paycheck
and
possibly
being
evicted
from
their
home
or
going
to
work
during
a
pandemic
with
our
overly
impacted
health
care
providers.
B
Since
emergency
protections
expired
on
december
31st,
the
burden
of
these
financial
hardships
has
worsened
this
pandemic
for
too
many
workers
extending
sick
leave.
Protections
is
critical
to
get
us
through
the
next
few
months,
so
I
urge
san
jose
to
stand
by
its
essential
workers,
some
of
whom
are
my
very
own
high
school
students
and
protect
public
health
by
keeping
emergency
paid
sick
leave
in
place
for
the
duration
of
the
public
health
crisis.
M
Paul
soto
from
the
horseshoe,
I
want
to
thank
councilwoman
esparza
for
her
position,
not
just
her
position,
but
the
way
that
she
articulated
it.
I
heard
from
a
woman
I
heard
from
a
a
a
a
a
a
woman
that
is
connected
to
other
mothers
that
understand
these
kinds
of
situations,
and
this
is
why
it
is
so
important
critically
important
that
women
are
elected.
Officials
is
because
they
constantly
bring
the
feminine
element
to
bring
balance
to
the
male
perspectives,
and
you
can
hear
it.
You
can
see
it
because
they're
always
constantly
approaching.
M
M
Now
women
do
it
in
the
home
as
a
as
a
mother,
you
know,
and
and
and
they
do
it
there
as
a
protector
and
so
they're
always
constantly
considering
how
any
kind
of
policy
or
impact
is
going
to
affect
those
which
they
love
and
there's
absolutely
no
doubt
that
councilwoman
esparza
arenas,
carrasco
love
this
city,
it's
a
it's
a
parent,
you
can
see
it,
you
can
hear
it
and
that's
why
it's
important
so
to
the
beneficiaries
of
of
of
of
the
paid
sick
leave.
You're
welcome.
M
This
is
what's
good
city
policy
looks
like,
and
I'm
just
saddened
that
it
takes
something
like
this,
like
the
death,
like
the
plague,
the
plague
of
our
generation,
that
it
requires
something
like
this
for
us
to
even
have
a
conversation
about
this.
This
is
how
far
how
far
apart
we've
become
from
our
own
humanity.
M
So
when
we
start
talking
about
data
points
and
using
data
points
in
order
and
no
well,
I
need
to
see
the
data,
because
the
data
shows
this,
so
the
data
shows
that
it's
very
dehumanizing
for
my
needs
to
be
relegated
to
a
data
point
whether
some
dude
sees
it
on
his
dashboard
and
can
interpret
that,
but
yet
I'm
suffering
over
here
in
the
corner.
Thank
you.
N
C
C
P
D
B
D
B
Hello,
thank
you
very
much
and
I'm
just
sad
that
it
comes
to
this,
but
our
federal
government,
as
one
of
the
council
people
said
they
didn't,
let
us
down
they
purposefully
with
malice
of
forethought.
Let
us
down.
It
became
a
political
game
and
that's
unfortunate-
and
I
I
remember
during
when
the
pandemic
before
it
ever
started,
that
when
they
eliminated
the
pandemic
response
leadership
team
to
save,
I
think
it
was
maybe
100
million
dollars
are
the
cost
to.
B
Since
money
seems
to
be
the
most
important
thing
in
to
certain
portions
of
our
leadership.
I
don't
mean
at
the
city
level,
either
trillions
of
dollars
have
been
lost
in
productivity,
worldwide
trillions,
maybe
tens
of
trillions
of
dollars
the
united
states
used
to
lead
in
this
area.
We
stopped
smallpox
and
we
killed
it.
We
didn't
do
it
through
magic
thinking.
We
didn't
do
it
through
political
chicanery.
We
did
it
through
science
and
and
we
did
it
through
people
caring
like
you're
doing
now.
B
B
B
During
the
like
the
great
death
when
or
the
black
death,
they
would
go
out
and
attack
a
bunch
of
people
because
they
thought
they
caused
the
plague.
We
now
know
what
causes
these
things
and
we
actually
know
how
to
mitigate
it,
but
our
federal
government
totally
failed
in
that
opportunity.
Thank
you
for
helping
it
covered
covering
their
their
mistake.
B
B
A
B
A
A
B
B
F
Thank
you.
I
want
to
commend
the
city
count
council
of
san
jose
for
enacting
the
original
paid
sick
leave
policy
and
to
to
the
council
members
and
super
and
council
member
esparza
and
urge
you
to
extend
it.
I
supervise
the
olsc
legal
advice
line
in
the
workers
rights
clinic
at
the
alexander
community
law
center.
I've
received
hundreds
of
calls
from
desperate
workers,
who've
been
exposed
to
covet
or
are
coveted
positive
and
who
can
only
afford
to
stay
home
and
quarantine
if
they
receive
their
pay.
F
People
who
were
diagnosed
on
january
1st
are
watching
today
it's
critical
for
san
jose
to
extend
the
paid
sick
leave
ordinance,
since
both
the
federal
and
the
state
supplemental
leave
expired
on
december
31st.
It
is
also
critical
to
make
it
retroactive
to
january.
Up
to
january,
first
congress
is
providing
refundable.
Tax
credits
for
employers
who
offer
emergency
paid
sick
leave.
Lack
of
paid
sick
leave
has
serious
consequences
for
public
health.
It's
especially
critical
that
sick
leave
be
extended
during
this
unprecedented
escalation
in
cases.
F
I
urge
san
jose
to
stand
by
its
essential
workers
and
to
protect
public
health
by
keeping
emergency
sick
pay
in
place.
For
the
duration
of
the
public
health
crisis,
thank
you
so
much
for
your
efforts
in
the
past
and
I
urge
you
to
continue
to
protect
essential
workers
and
the
callers
to
the
advice
line
thanks
so
much.
B
B
B
B
B
Thank
you
mayor
and
honorable
council
members,
I'm
calling
with
the
santa
clara
county
wage
theft
coalition
with
a
concern
regarding
the
labor
standards
aspect
of
the
emergency
paid
sick
leave.
I
agree
with
everything
that
council
member
esparza
said
as
well
as
paul's
points
regarding
women
in
public
office.
B
B
E
K
B
B
We
really
do
need
more
of
this
public
policy
to
allow
the
workers
to
stay
home.
You
know,
for
example,
even
now
a
pandemic
app
was
just
released
to
try
and
bridge
those
deficits
in
the
in
the
public
space.
So
that's
one
of
those
examples
where
public
policy
is
is
probably
more
important
than
ever.
Thank
you
for
your
time.
B
Welcome
hello
good
evening,
my
name
is
adriana
garcia
and
I'm
a
resident
of
the
7th
trees
neighborhood
in
district
7..
It
gives
me
a
great
pride
to
hear
la
palabra
from
maya,
esparza
city
councilwoman.
Thank
you
so
much
for
you
know,
holding
your
heart
in
your
hand
as
you
make
decisions
for
workers
no
in
our
communities.
B
B
My
san
jose,
organizing
youth
women,
educators,
artists
students
and
we're
dedicated
to
ensuring
how
do
we
really
uplift
the
healthy
well-being
of
latinos
in
san
jose,
and
we
really
believe
that
this
type
of
ordinance
and
supporting
on
the
extension
of
it
to
june
30th
and
hopefully
beyond.
Hopefully,
the
conversations
continue
to
ensure
that
we
have
an
infrastructure
to
protect
workers.
As
we
know,
latinos
are
the
ones
that
have
been
most
negatively
impacted.
B
I
also
want
to
give
thanks
to
the
leadership
city
of
san
jose
for
holding
that
vision
that,
indeed
our
workers
do
deserve
a
safe
way
to
heal,
to
ensure
that
they
get
their
health
back.
I
feel
it's
like
it's
like
the
parachute
to
a
safe
landing,
only
to
go
back
and
do
what
needs
to
be
done
as
workers.
B
P
B
A
B
B
B
B
Really
urge
you
all
to
consider
extending
this
motion
through
or
these
protections
rather
through
the
summer,
because
folks
really
need
time
to
get
the
vaccine
and
help
stop
the
spread
of
this,
and
so
we
urge
you,
city,
council
members,
to
extend
these
benefits
because
we
really
do
need
these
protections.
Thank
you.
A
B
B
B
We
are
in
support
of
extending
the
emergency
paid
sick
leave
ordinance
when
we
had
some
reservations
about
how
this
extension
would
affect
small
businesses.
Most
of
our
worries
have
been
addressed.
Still.
Enforcement
of
this
policy
remains
a
concern
for
us
and
we
we
work
as
we
work
with
small
businesses.
B
I
ask
our
council
to
include
business
education,
outreach
and
technical
assistance
so
that
employers
can
understand
how
to
implement
the
ordinance
effectively
in
order
to
minimize
violations
and
to
guide
them
in
accessing
the
tax
credits
available
through
the
department
of
labor.
So
they
can,
they
can
offset
the
cost
of
covering
the
emergency.
Basically,
at
the
time
when
the
emergency.
D
B
B
We
must
hold
the
line
and
continue
to
protect
workers
and
employers
by
extending
this
ordinance,
gracias
to
council
members,
arenas,
esparza
and
carrasco
for
a
continued
protection
of
our
businesses
and
residents
in
east
san
jose,
and
thank
you
to
all
the
council
members
for
the
support
of
the
emergency
place
relief
ordinance.
I
wish
you
all
good
health
saludos.
B
I
B
J
B
B
And
breathe
after
a
few
words
of
speaking,
the
this
virus
knocked
me
out
for
two
weeks
and
I'm
38
year
old,
38
years
old,
no
underlying
respiratory
issues
and
it
caught
me
by
surprise,
and
it
knocked
me
out.
The
one
thing
I
didn't
have
to
worry
about
was
having
to
worry
about
whether
or
not
I
would
pick
the
money
I
needed
to
pay
the
bills
or
to
take
care
of
people
who
were
important
to
me.
I
can't
imagine
the
people
who.
B
J
B
B
A
S
But
this
is
something
that
we
really
specialize
in
and-
and
I
think
it's
very
natural
for
us
to
do
it,
and-
and
I'm
I'm
really
grateful
that
he
recognized
that,
and
I
want
to
recognize
the
rest
of
the
ladies
who
are
on
on
council
for
that,
as
well
as
all
of
the
administration
who's
on
the
call
with
us,
and
I
see
a
lot
of
women
faces
on
our
zoom.
So
thank
you
for
your
service.
S
I
also
want
to
continue
with
my
my
gratitude
and
thank
my
two
colleagues
councilmember
esparza
and
carrasco
for
continuing
with
this
with
this
item,
especially
because
I
was
actually
out
sick
on
due
to
covid,
when
this
item
came
to
council
last
month,
which
I
thought
was
just
I
I
was.
I
was
really
sad
that
I
couldn't
share
in
this
triumph,
and
so
I'm
really
glad
that
this
came
back
today,
and
so
thank
you
so
much
councilmember,
sparsa
and
carrasco
for
continuing
to
support
this.
S
I
know
that
you
said
that
you
think
that
you,
we
are
the
last
line
of
defense
and
protection
for
our
communities,
but
I
have
to
say
that
I
think
I'm
really
proud
of
what
the
way
that
our
city
has
behaved
and
has
protected
our
community,
and
I
think,
by
the
first
line,
I've
got
to
say
we're
the
first
line
of
protection,
and
I
think
that
our
residents
can
always
fall
back
on
us
doing
the
right
thing
for
them.
And
so
I
I
certainly
appreciate
your
words.
S
I
I
and
your
efforts
and
and
all
of
those
speakers
who
came
to
tonight
I
say,
came
tonight,
really
we're
we're
here
together.
This
is
the
way
that
we're
gonna
all
come
together
for
the
rest
of
our
fiscal
year.
It
sounds
like
possibly,
and
so
I
I
really
want
to
appreciate,
rosa
who
came
in
and
all
the
speakers
who
came
in
talking
about
weight.
You
know
who
belong
to
the
wage
theft
coalition.
S
I
think
there
was
another
really
different
perspective
from
mimi
hernandez
on
the
small
businesses,
and
so
I'm
really
grateful
for
all
of
their
voices.
I
think
it
adds
to
how
we
vote
and
and
the
different
elements
that
we
might
not
think
of,
as
as
policy
makers,
we
might
not
think
about
the
impacts
that
we
have
on
on
these
different
fields,
especially
our
small
businesses.
I
was
think
just
thinking
about
what
mimi
was
saying
about
small
businesses
and
how
difficult
it
it
really
is
for
them.
S
We
know
that
we
collect
more
taxes
from
our
small
businesses
than
we
do
from
anybody
else,
and
so
they
also
employ
a
lot
of
our
folks
here
in
san
jose
they're
from
what
we
know
they're
mostly
immigrant
families,
and
so
it
just
it
means
a
lot
to
make
sure
to
keep
those
folks
in
mind.
And
so
I'm
gonna
ask
some
questions
about
that.
But
it'll
be
a
little
bit
later.
I
do
want
to
just
thank
everyone
for
their
well
wishes
and
for
for
supporting
me
through
a
very
difficult
time.
S
Hui
tran
also
called
in,
and
he
shared
his
experience
through
covet,
and
he
actually
helped
me
a
little
bit
in
terms
of
traversing
through
this
co.
This
covid
minefield,
because
we
just
never
know
what
we're
gonna
get
dealt
with
right.
We
might
get
dealt
with
a
a
different
kind
of
a
strain
or
our
body
might
react
really
differently
to
covid,
and
so
we
might
have
some
light
medium
or
really
heavy
duty.
S
S
We
were
talking
about
it
in
in
rules
and
I
actually
was
going
to
a
doctor's
appointment
in
person.
It
was
one
of
the
very
few
before
we
actually
had
the
stricter
orders
later
in
march,
and
I
remember
asking
the
medical
assistant,
who
was
helping
me
taking.
You
know
in
close
proximity
with
to
me,
taking
my
my
pulse
and
all
that,
and
I
was
asking,
of
course
we're
both
wearing
masks,
but
I
was
at
I
asked
her.
You
know,
how
do
you
have
additional
pain?
S
S
S
But
she
did
say
she
was
a
fast
food
worker,
she's,
risking
her
life
and
she's,
risking
her
health
and
the
well-being
of
those
people
in
within
her
own
household.
And
so
I'm
really
proud
of
the
work
that
we're
doing
here
to
me
it
speaks
just
you
know,
on
a
very
personal
level,
I
think
about
my
own
mother-in-law
and
how
frail
and
how
difficult
it
was
for
her
to
go
through
a
covid
and
and
knowing
that
that
there's
a
risk
always
of
death.
S
But
for
the
most
part
I
think
most
people
deal
with
this
and
have
light
or
medium
symptoms
and
and
get
through
with
it.
But
for
many
of
our
families
like
we're,
seeing-
and
I
know
that
councilmember
carrasco
has
been
fighting
for
a
lot
of
our
families,
especially
in
the
east
side-
we're
having
a
lot
of
debts
and
we're
having
a
lot
of
severe
symptoms.
S
And
I
hope
that
that
our
workers
are
informed
well
enough
to
know
that
they
can
take
advantage
of
the
paid
sick
leave
and
and
that
our
small
businesses
will
be
able
to
have
that
credit
at
the
very
end.
So
so
with
that,
that
is
my
going
to
be
my
question
for
oed
is:
I
know
that
I
think
you
had
a
city
run
information
session
training
today
about
some
some
of
the
resources
that
are
available
to
our
businesses.
T
S
Wonderful,
I
wonder
also
about
some
of
the
some
of
the
technical
assistance
that's
being
provided
to
our
our
small
or
micro
businesses.
I
know
that
oed
has
done
just
a
really
wonderful
job.
I
know
that
every
time
that
we
reach
out
they're
always
really
happy
to
help
us
or
sort
something
out
for
one
of
our
businesses
in
district
8..
I
wonder
if
there's
anything
that
we
could
really
personalize
to
our
our
smaller
businesses.
B
I
Are
creating
free
faqs,
which
we
actually
have
faqs
on
the
sick,
leave
ordinance
in
multiple
languages
and
we're
updating
those
right
now
assuming
this
gets
passed
tonight,
and
so
those
are
on
our
website
and
we'll
be
working
collaboratively
with
kim
walsh's
oed
team
to
get
that
out
to
the
small
businesses.
In
addition
to
just
posting
it
on
our
website.
S
Infrastructure
really
is
damaging
and
really
impacts,
small
businesses,
and
so
I
wonder
if
maybe
there's
there
could
be
some
natural
collaboration
between
what
vta
is
doing
already
in
terms
of
reaching
out
to
our
small
businesses
and
what
oed
is
doing
or
or
matt
in
in
your
department
what
you
are
all
doing
so
that
there
isn't.
You
know
this,
just
a
streamline
and
make
the
best
use
of
our
of
our
resources.
T
Kind
of
a
grassroots
network
to
help
us
outreach
to
a
number
of
those
businesses
in
those
areas.
I
know
michelle's
on
through
the
vocal
assistant,
so
if
she
has
anything
to
add
any
other
specificity,
I'd
ask
her,
but
that
is
purposely
the
intent
of
some
of
the
local
assistance.
Grassroots
networks
that
we've
set
up
to
do
that
work.
Council,
member.
F
Yeah,
council
member,
we
have
a
number
of
partners
that
we've
funded
both
on
you
know
small
business
oriented
organizations,
but
then
we
are
also
using
our
non-profit
network,
very
creatively
at
the
grassroots
to
reach
businesses.
So
if
you'd
like
to
talk
more
about
that
offline,
I
can
I
can
set
something
up
where
we
can
and
we
can
look
at
ways
where
the
community
and
economic
recovery
branch
can
partner
more
with
your
business
areas.
F
S
Specifically,
you
know
the
number
of
jobs
that
were
saved
within
their
efforts
or
the
zip
codes
that
were
supported
any
sales
increase
or
loan
amounts
that
that
were
provided.
You
know
any
any
metrics
that
you
can
share
with
me.
That
would
be
great,
I
think
at
some
point
if
we
can
have
that
that
level
of
update
for
our
small
businesses.
S
I
know
this
is
a
little
separate
from
our
paid
sick
leave,
but
when
we,
when
our
residents
or
our
business
small
business
allies
bring
up
issues,
I
I
want
to
make
sure
that
I
follow
up
with
that.
So
I
appreciate
that
and
I
will
follow
up
with
you
later
on,
but
that
is
something
that
I'm
hoping
that
we
can.
We
can
do
for
our
small
businesses
to
have
more
technical
assistance
and
see
what
what
have
we
provided.
S
Where
have
we
provided
and
to
make
sure
that
that
that
everybody's
getting
the
support
that
they
need.
So
thank
you
michelle.
So
I'm
gonna
go
back
to
the
the
paid
sick
leave
and
just
end
with
thanking
everybody
for
for
their
efforts
and
thank
you,
council,
member
once
again,
esparza
and
carrasco
for
your
support
and
for
making
sure
that
we
took
the
the
last
one
of
the
last
steps
in
december
to
to
get
this
done.
So
I'm
really
really
grateful.
R
R
We
really
are
very
grateful
to
the
entire
community
that
rallied
around
you
and
made
sure
that
that
you
were
doing
well,
and
I
know
that
lots
of
folks
were
dropping
off
food
and
you
got
just
an
outpour
of
support.
I
saw
it
on
all
my
social
media
and
the
reason
why
I
bring
this
up
is
because
I
always
like
to
keep
in
mind
how
very
truly,
how
very
blessed
we
are
to
have
a
community
that
that
truly
supports
us.
R
R
It
happens
to
be
because
of
many
of
the
structural
conditions
of
our
district,
and
so
I'm
I'm
I'm
grateful
that
that,
up
until
now,
the
council
has
been
unbelievably
supportive
when
it
comes
to
really
assisting
and
creating
a
safety
net
for
our
residents.
Again,
we
all
get
voted
in
by
those
residents
that
happen
to
be
our
neighbors.
They
live
right
next
to
us,
they
live
across
the
street
from
us.
R
You
know,
depending
on
whether
or
not
you
have
a
county
pocket
like
I
do,
but
but
we
live
among
them,
but
but
especially
right
now
as
we're
dealing
with
kobit,
we
represent
the
entire
city
and
for
those
who
don't
have
that
kind
of
impact
in
your
district,
it
it's
a
blessing.
But
then
we
need
to
remember
the
rest
of
the
city,
that's
being
impacted.
My
district,
in
particular,
is
being
ravished
by
covet
19
and
my
biggest
fear
is
is
coming
to
fruition,
which
we've
all
shared.
R
Los
angeles
has
a
new
hashtag,
it's
hashtag
every
10
minutes,
which
means
that
they're
losing
someone
to
covet
19
and
someone
is
dying.
Every
10
minutes
right
now
in
los
angeles,
and
we
don't
want
to
get
there.
So
for
me,
you
know
the
paid
sick
leave
is
not
just
keeping
people
the
person
who's
sick.
R
In
a
safe
place,
but
it's
allowing
them
respite
to
get
better
and
not
have
to
choose
between
having
to
meet
their
financial
obligations
or
having
to
that
opportunity
to
stay
home
and
take
care
of
themselves,
which
we
know
that
with
covet
19.
This
is
critical,
because,
if
we're
going
to
control
the
numbers-
or
we
have
any
hope
still
of
controlling
those
numbers,
we
need
to
make
sure
that
people
stay
home,
especially
when
they're
sick.
Now
I
for
one
have
done
whatever
I
could
within
my
means.
R
As
a
single
mom
raising
three
teenage
children
who
eat
a
lot,
they
have
a
huge
appetite
which
is
great,
but
I
try
and
see
how
I
can
support
the
local
businesses.
I
don't
want
someone
who's
sick,
making
my
tacos
or
flipping
my
burgers
or
packing
up
my
groceries
so
that
I
can
shelter
in
place-
and
this
is
what
sick
leave
represents.
R
It's
taking
care
of
the
person
that's
ill,
but
it's
also
making
sure
that
they're
not
showing
up
to
work
and
preparing
our
foods
or
our
packages
or
delivering
things
right
at
our
doorstep,
while
they're
sick.
So
I'm
grateful
to
all
of
the
speakers
that
came
out
to
speak
today
on
their
perspectives,
because
we
need
to
hear
what
people
are
experiencing.
Those
of
us
who
have
an
opportunity
to
shelter
in
place.
R
I've
been
I've,
been
you
know,
enjoying
my
children's
company
over
the
last
several
nine
ten
months
and
and
most
definitely
during
the
holidays.
You
know
I
I'll
be
the
first
to
admit
it
was
a
little
lonely.
It's
myself
and
my
and
my
kiddos
and
we
come
from
a
huge,
extended
family.
We
can't
we
don't
have
that
freedom.
Thanksgiving
was
lonely.
Christmas
was
unusually
quiet
and
new
years.
I
was
in
bed
at
10
o'clock.
R
You
know,
so
this
is
just
the
reality
of
what
we're
dealing
with,
but
in
order
for
us
to
support
those
who
don't
qualify
for
other
benefits
or
who
have
already
burned
through
their
hours.
For
other
reasons,
we
need
to
make
sure
that
we
can
continue
to
support
them.
We
are
the
first
line
of
defense.
We
are
the
last
line
of
defense.
We
are
the
support
system
that
a
lot
of
these
families
do
not
have.
R
I
appreciate
I
truly
appreciate
this
council
for
having
been
so
supportive
of
those
individuals
who
cannot
seem
to
be
able
to
make
it
on
their
own,
whether
it's
sick
leave,
whether
it's
providing
support
for
our
small
businesses,
whether
it's
the
moratorium
on
evictions,
whether
it's
allocation
of
funds
to
the
county,
so
people
can
help,
so
we
can
help
people
isolate
and
provide
for
them.
This
is
this.
Is
a
a
humanitarian
crisis
and,
and
we've
got
to
lead
the
way
san
jose
has
got
to
lead
the
way.
So
with
that.
R
Thank
you
so
much
and
by
the
way
big
shout
out
to
my
fellow
horseshoeing,
mr
soto,
we've
missed
you
and
we're
so
glad
that
you're
back
because
you
do
offer
the
consciencia
the
consciousness
of
the
city,
and
I
truly
do
appreciate
your
words
again.
We
don't
always
have
to
agree,
but
I
think
it's
just
incredibly
valuable
to
be
able
to
hear
the
rawness
of
what's
happening
right
now
during
covet
19..
Thank
you
so
much
mayor.
I
Thank
you
I'll
get
quicker
at
the
draw
than
you.
I
want
to
just
first
say:
I'm
humbled
to
be
part
of
a
council
in
a
city
that
shows
such
compassion
for
our
community
and
it's
it's.
You
know
it's
obviously
important
to
show
compassion
during
this
time,
but
it's
also
important
from
a
public
health
perspective,
because
the
only.
I
Really
going
to
get
out
of
this
is,
as
we
know,
is
to
get
people
keep
people
home
when
they're
sick.
This
is
not
we're
not
going
to
solve
this
problem.
People
are
at
work
and
feel
like
they
have
to
be
at
work
when
they're
sick,
we've
heard
from
obviously
the
members
of
the
community,
our
fellow
council
member,
who
has
been
affected
by
this.
So
many
people
we
know
have
been
affected
by
this.
My
counsel
office,
as
some
of
you
know,
is
now
affected
by
this,
and
so
this
is
definitely
an
important
issue.
I
I
They
told
me
about
how
much
time,
basically
they're
spending
almost
all
their
calls
going
on
covet
calls
bringing
people
to
the
hospital
going
to
to
homes,
people
who
can't
breathe
and
just
the
number
of
calls
they're
making
of
people
in
distress
over
the
holidays,
and
so
this
is
affecting
everybody
all
across
our
city.
Right
now.
I
I
They
could
bring
a
television
in
there
and
have
food
pass
through
a
door
and
be
separated
from
rest,
their
family
safely
enough
that
their
families
didn't
catch
it,
but
that's
not
necessarily
the
lifestyle
of
many
of
our
residents
in
our
city,
and
we
need
to
figure
out
a
way
to
keep
people
safe
at
their
homes
as
well.
So
something
else
we
need
to
be
thinking
about,
as
we
make
sure
people
are
able
to
be
home
when
they're
us,
sick
and
and
suffering
from
covert
as
well.
I
So
just
but
I
want
to
just
thank
though
the
city
and
our
and
fellow
council
members
for
their
attention
to
this
problem.
It's
definitely
important
that
we
take
immediate
action
and
and
make
sure
that
people
are
able
to
be
home
and
not
be
at
work
when
they're
suffering
from
covid-
and
I
want
to
thank
you
for
allowing
me
to
be
part
of
this.
Please
vote
today.
Q
Thanks
mayor,
I
also
want
to
thank
the
members
of
the
public
who
spoke
from
the
heart
about
the
importance
of
extending
our
sick
leave
ordinance.
I
I'll
just
say
for
myself
growing
up.
You
know
my
parents,
access
to
to
health
care
and
paid
sick
leave,
despite
being
relatively
low
income,
just
made
a
huge
difference
for
our
family,
and
I
I
think
about
that
often,
and
so
a
lot
of
the
comments
today
really
resonated
with
me.
Q
I
think
philosophically
I
would
prefer,
I
think,
maybe
all
of
us
would
prefer
to
see
our
federal
and
state
government
provide
universal
safety
net
support
that
doesn't
put
the
burden
on
individual
employers
and
the
employment
status
of
individuals
and
the
status
of
an
individual
company.
And-
and
so
I
do
have
a
question
which
relates
to
that
since
what
is
within
our
purview
and
what
this
ordinance
does
is
put
a
mandate
on
employers
and
recognizing
that
small
businesses
are
also
a
critical
part
of
our
community
and
critical
for
so
many
of
our
workers
and
families.
C
B
A
Okay,
you
know
I
want
to
follow
up
on
that
private
right
of
action
issue,
and
I
I
do
appreciate
you,
including
that,
nor
I
know,
there's
something
I
I
pressed
forward
yeah.
I
think
it
was
indicated
in
one
of
the
reports
that
we've
seen
very
few
and
there
was
one
actual
lawsuit
that
resulted
from.
I
think
wage
enforcement,
and
I
can
imagine
that
you
know
the
reason
for
that,
of
course,
is
we
know
if
it's
a
attorney
charging
a
fee,
an
awful
lot
of
our
residents.
A
Don't
have
the
resources,
if
even
if
it's
attorney
looking
for
a
contingency
fee
where
nobody
gets
paid
unless
there's
actually
a
recovery
generally,
the
amount
has
to
be
sort
of
worth
it
for
attorneys
to
even
get
interested
and
take
it
on.
And
I
wonder
if
we
had
considered
something
along
the
lines
of
provisions
that
would
enable,
for
example,
trouble
damages
or
fee
shifting
things
like
that,
so
that,
if
someone
really
needed
legal
help,
they
could
actually
get
legal
help
to
be
able
to
pursue
this.
A
B
A
Yeah,
oh
good.
Okay,
that's
great!
I
just
want
to
make
sure
people
have
an
access,
some
way
actually
enforced,
all
right,
wonderful!
Well,
I
want
to
thank
staff
for
working
so
quickly
to
to
get
all
this
done
under
pressure.
I
know
this
was
not
easy,
particularly
over
the
break
when
I
know
so
many
were
actually
working.
A
B
B
G
B
A
A
B
B
G
A
H
N
N
And
this
item
is
the
california
community
power,
it's
a
new
joint
powers
authority
that
several
ccas
are
interested
in
forming
and
the
intention
is
to
contract
for
large
infrastructure
projects,
so
forming
cc.
Power
addresses
concerns
that
individual
ccas
are
too
small
to
contract.
For
these
large
projects,
the
initial
focus
is
on
projects
that
ensure
grid
reliability.
N
So
specifically
that
would
be
long
duration,
storage,
which
are
resources
that
can
generate
more
than
eight
hours.
It
could
also
help
us
assist
with
our
resource
adequacy
requirements,
so
these
are
the
ccas
that
are
interested
in
terms
of
how
it
works.
Joining
ccpower
gives
san
jose
clean
energy,
an
opportunity
to
participate
in
large
projects
that
may
not
be
otherwise
possible.
N
It
does
preserve
the
option
to
jointly
procure
if
the
benefits
outweigh
the
risks
and
the
majority
of
the
costs
will
be
related
to
participating
in
a
project.
So
joint
projects
require
additional
agreements.
If
we
do
proceed
with
that,
those
agreements
would
address,
sharing
costs,
risks
and
benefits
and
would
require
additional
council
approval
likely
in
the
fall
of
2021.
N
N
If
that
goes
forward,
then
we
may
look
at
several
different
power
purchase
agreements,
and
you
can
see
two
examples
of
how
we
may
share
the
projects.
The
one
on
the
left
is
where
we
would
share
them
with
ccas
equally
and
the
one
on
the
right
is
where
cca
may
take
a
smaller
amount
and
larger
ccas
take
a
larger
part
of
the
project,
so
that
is
still
to
be
determined.
N
N
This
model
is
similar
to
what
municipal
utilities
have
done.
You
can
see
several
examples
here.
Ncpa
is
the
northern
california
power
authority.
Here
in
northern
california,
many
municipal
utilities
have
formed
this
jpa
to
procure
joint
projects
together.
There's
a
similar
organization
in
southern
california
and
then
tank
is
an
organization
that
builds
transmission
assets.
Here
in
california.
N
N
N
So
the
interested
ccas
are
leading
a
solicitation
that
was
issued
in
mid
october
of
2020.
we're
currently
evaluating
those
bids.
We
get
a
number
of
responses
and
only
ccas
that
join
cc
power
may
contract
for
those
bids.
It
is
expected
that
ccpower
will
be
in
operation
in
time
to
negotiate
any
resulting
power
purchase
agreements,
and
with
that
I'm
happy
to
answer
any
questions.
A
H
All
right,
thank
you.
A
joint
powers
board
of
local
community
energy
agencies
sounds
like
it
could
be
an
interesting
idea
and
what
may
be
something
of
the
long-term
goals
and
potential
of
local
communities
and
its
local
community
energy
agency,
as
I've
tried
to
describe
this
past,
fall
to
consider
the
future
of
nuclear
power
and
how
to
distance
ourselves
from
the
continued
use
and
economics
of
nuclear
energy
are
issues
that
all
local
bay
area.
H
H
M
George
westinghouse
and
rockefeller
blocked
that
because
they
wanted
to
exploit
and
not
have
free
energy
around
the
world,
I
mean
that's
what
I
find
so
interesting
about
this
is
that
we're
having
conversations
now
that
nikolai
tesla
was
just
like
throwing
on
the
table
like
it
was
nothing
because
he
knew
that
we
were
going
to
be
able
to
have
a
system
to
where
we
were
going
to
have
a
renewable,
constant,
renewable,
clean
source
of
energy
that
we
would
be
able
to
tap
into
and
to
use.
But
westinghouse
and
and
rockefeller
said
no.
M
We
need
to
monetize
this
because
we
can
control
and
dominate
cities
and
control
the
dissemination
of
electrical
energy.
Okay,
so
there's
a
precedent
for
this,
and
what
I
fear
is
that
google
back,
I
was
at
that
meeting
council
when
google
tried
to
get
a
linkage
into
pg
e.
They
want
they,
google
adobe
all
amazon
they're
going
to
need
independent
power
sources
aside
from
pg
e,
because
that
one
got
blocked.
M
M
Okay,
because
they're
going
to
be,
however,
it
is
if
they
got
to
do
it,
they
have
billions
of
dollars,
billions
of
dollars
to
hire
lawyers,
to
hire
people
to
come
in
subversively
and
hijack
these
systems
that
they're
using
the
city
to
build
so
we're
actually
building
and
participating
and
fortifying
their
infrastructure
for
their
benefit
at
the
cost
of
the
public.
Thank
you.
F
F
A
K
I
do
want
to
make
a
special
mention
here.
You
know
the
parks
team
has
worked
hard
over
the
last
six
months
to
get
to
this
point.
This
was
a
major,
a
major
issue
in
the
audit
we
had
a
couple
years
ago.
So
this
is
a.
This
is
an
important
process
that
we're
hopefully
going
to
be
concluding
here
after
this
conversation,
I
do
want
to
give
a
special
mention,
though,
to
shannon
heimer
who
couldn't
be
here
today
because
of
an
emergency.
K
We
had
hoped
to
be
here
sooner
but,
like
many
things,
covet
sort
of
delayed
us
and
since
powell
was
an
outdoor
sports
activity
primarily
you
know
it
got
a
little
bit
of
back
burner,
but
then,
in
the
middle
of
the
year
and
summer
we
got
back
on
track.
So
here
we
are
avi
is
going
to
walk
you
through
the
major
deal
points.
What
we're
really
looking
for
here
from
the
council
today
is
any
discussion
questions.
Are
we
missing
anything?
Are
there
things?
K
We
should
add
that
you
think
of
and
then
really
what
we're
asking
for
is
authorization
then
to
go,
negotiate
and
execute
on
these
deal
points
and
any
changes
you
may
have
or
suggestions
you
may
have
today.
So
with
that
I'll
turn
it
over
to
avi
to
go
through
sort
of
the
major
parts
of
it
and
then
we're
happy
to
answer
any
questions
or
take
any
comments.
K
T
Thank
you,
john
mayor
council
members.
My
name
is
avio
tom
and
I'm
interim
deputy
director
of
the
parks
division
here
to
present
the
guiding
principles
for
an
agreement
between
the
city
of
san
jose
and
the
san
jose
police
activities
league
that
will
result
in
pal's
continued
implementation
of
athletic
focused
programs
defined
roles
for
prns
and
the
san
jose
police
department
and
the
establishment
of
a
strategic
plan
for
developing
sustainable
operations.
For
pal.
T
Over
many
decades,
pal
has
offered
a
host
of
programs,
including
taekwondo
boxing,
a
cadet
program
as
well
as
integrated
three
different
sports
leagues
met
pal
pal
pony
baseball
and
the
football
cheerleading
conference
and
during
covet
has
offered
a
few
modified
programs
with
social,
distancing
and
cohorts.
The
cities
provide
significant
support
to
powell
through
the
free
use
of
the
jr
blackmoore
police
activities,
league
stadium,
complex
located
on
the
east
side
of
san
jose.
The
complex
includes
office
buildings,
sports
field
house,
fitness
center.
T
In
response
to
the
audit
prns
outreach
to
engage
the
community
and
powell,
the
police
department
and
pns
saw
their
roles
change,
as
recommended
in
the
audit
prns
and
the
police
department
re-examined
the
city's
relationship
with
powell
and
held
partnership
discussions
eventually
presenting
three
potential
operating
models.
The
city
council's
neighborhood
services
and
education
committee
staff
recommended,
and
the
committee
supported
a
model
of
joint
operation
of
the
facility
recognizing
the
economic
uncertainty
and
resources
needs.
The
city
faces
in
the
years
ahead.
T
Under
the
operating
model,
powell
will
serve
as
the
program
operator,
fundraiser
and
community.
Connector
powell
will
be
expected
to
continue
programming,
league
and
tournament
use
of
the
stadiums
fields
operating
taekwondo
boxing
and
gym
programs
operating
concessions.
Conducting
community
relations
partnering
with
other
groups
to
offer
mentoring
programs
and
to
develop
and
provide
professional
development
and
training
in
modern
coaching
and
mentoring
techniques
to
participating
officers
pns
will
serve
as
the
contract
manager
for
the
pal
nonprofit
contract
and
provide
staff
support
for
pallet
board
development.
T
Again,
recognizing
the
economic
uncertainty
ahead,
we
recommend
guiding
principles
that
are
found
on
pages
three
to
five
of
the
staff
memorandum,
which
will
be
the
basis
for
staff's
full
contract
negotiation
with
pal
taken
in
their
totality.
The
guiding
principles
represent
an
approach
focused
on
pal's
board
development
and
the
development
of
a
long-term
business
strategy
aimed
at
making
the
pal
facility
and
program
sustainable.
T
The
guiding
principles
placed
significant
expectations
on
pal
in
the
first
year
of
the
new
agreement
to
recruit
additional
board
members
develop
a
three
to
five
year.
Strategic
plan
with
operational
and
fundraising
goals
develop
a
city
approved
sponsorship
program
with
defined
levels
and
benefits
consistent
with
city
council
policies,
on
naming
of
city-owned
land
and
facilities,
and
on
donation
sponsorship,
and
fundraising,
to
update
its
bylaws
to
provide
detailed
fiscal
management
plans
and
develop
fees
and
charges
for
equitable
access
to
the
program
in
alignment
with
other
prns
fees
and
charges
to
support
and
accelerate
pal.
T
In
its
development
of
these
strategic
and
tactical
plans,
staff
recommends
repurposing
fifty
thousand
dollars
of
funding
in
the
current
pr
s.
Budget
propel
to
secure
support
from
non-profit
professionals
and
consultants
throughout
the
contract
term
on
an
annual
basis,
staff
and
pal
will
discuss
and
agree
upon
performance
measures
and
targets,
including
revenues
and
expenses.
Fundraising
and
youth
participation
in
pal
programs,
which
pal
will
need
to
report
on
regularly
on
with
its
financial
status,
to
demonstrate
its
performance.
A
M
Paul
soto
from
the
horseshoe-
I
I
want
to
thank
the
council
for
bringing
this
up
for
consideration
and
for
the
work
that
that
pal
does
in
the
community.
Now
more
than
ever,
with
kids
being
having
we've
created
a
society
where
children
are
interacting
with
machines
and
they're
sitting
and
they're
very
sedentary.
Now
I
mean
I
have
seen
some
kids
in
elementary
school
and
these
kids
are
overweight,
they're,
they're
suffering
from
childhood,
diabetes
type
two.
M
So
this
is
this
is
a
lifestyle-oriented
disease
and
so
we're
creating
systems
that
actually
are
detrimental
to
the
health
and
well-being
of
our
children.
Okay
and
so
pal
can't
carry
all
that
weight.
So
what
I
would
suggest
is
that
there
be
a
component
of
pals
contract
to
have
a
relationship
with
the
non-profits
that
are
in
their
communities,
because
a
lot
of
the
mentoring
shift
that
was
mentioned,
the
that's
what
the
nonprofits
do.
M
The
monies-
because
I
remember
going
to
pal,
I
I'm
a
pal
recipient,
and
I
remember
going
to
powell
and
the
feeling
that
I
felt
of
going
and
playing
there.
I
mean
you
feel
like
a
pro
at
like
10
11
years
old.
I
mean
that's
the
highlight
of
my
youth,
so
I'm
in
full
support
of
what
you're
doing
just
if
there
can
be
the
non-profit
component.
Thank
you.
A
D
Thank
you
mayor.
I
first
I
wanted
to
thank
my
colleague,
councilmember
carrasco,
for
initiating
the
audit
and
really
out
of
her
concern
and
care
for
the
children
in
the
east
side
in
particular,
and
I
came
in
much
later
as
the
pal
liaison,
and
we
got
to
work
together
on
this,
and
so
I'd
just
like
to
thank
her
for
her
leadership
on
this.
D
I
know
captain
ta
isn't
on
tonight's
call,
but
had
been
a
part
of
the
process
and
former
chief
garcia,
who
had
been
very
involved
in
sjpd's,
continued
commitment
and
looking
for
creative
ways
to
keep
it
a
pal
and-
and
so
I
know
that,
there's
a
lot
of
work
that
has
gone
into
this
and
and
pal
itself
has
undergone
a
lot
of
change,
and
so
I'd
like
to
give
a
shout
out
to
jamal
joe
and
jay.
I
know
your
name
doesn't
need
to
start
with
jay
to
serve
on
the
pal
board.
D
But
but
I'd
like
to
thank
them
for
an
incredible
amount
of
work,
a
lot
of
a
lot
of
difficult
conversations
have
been
had
and
a
lot
of
hopes
shared
for
the
future,
and
you
know
one
of
the
things
I'll
I'll
leave
the
rest
to
councilman
garasco.
But
one
of
the
things
I
I
really
wanted
to
talk
about
tonight
was
the
need
for
for
long-term
success.
D
The
need
to
include
and
and
really
focus
and
build
this
around
the
needs
of
our
children,
particularly
the
communities
around
powell
who
who
used
to
enjoy
pal
in
its
heyday
way
back
in
the
day.
But
now
you
know
just
it's
it's
this
beautiful
resource
that
is
really
not
enjoyed
to
the
extent
that
that
it
should
be,
and
then
it
will
be,
and
so
in
order
to
have
that
long-term
success.
D
It's
my
belief
that
we
need.
We
need
those
strategic
plans.
We
need
that
strategic
planning
process
mentioned
in
the
in
the
city's
plan
and
also
performance
measures
and
those
milestones.
And
so
I
wanted
to
ask
that
question.
I
don't
know
if
avi,
if
that's
for
you
or
john,
but
if
you
can
talk
about
that
as
we
rebuild
how
we
will
incorporate
as
a
city
those
performance
measures
and
those
milestones
throughout
this
contract
with
powell.
K
Yeah
avi
avi
can
talk
any
specifics
you
might
want,
but
you
know
we're
going
to
build
performance
measures
into
the
actual
contract
and
then
non-performance
will
be
a
factor,
so
we're
we're
actually
going
to
put
timelines
on
performance.
So
if
you
look
in
the
middle,
we
talk
about
things
like
these.
Things
must
be
done
in
the
first
year
and
then
by
the
time
we
get
to
the
second
year.
Assuming
everything
goes
well,
we'll
say
these
things
need
to
be
done
in
the
second
year.
K
These
are
the
milestones
you
need
to
get
to,
and,
of
course,
these
have
these
contracts
have
provisions
for
us
to
terminate
not
only
for
cause.
You
know
someone's
not
meeting
the
standard
that
we
put
in
the
contract,
but
oftentimes
given
enough
notice,
you
can
leave
the
contract
without
cause,
so
we
have
an
ability
to
do
that.
K
So
our
first,
our
first
order
of
business,
is
to
make
sure
we're
doing
board
development,
strengthening
their
bylaws,
obviously
executing
this
contract,
holding
them
accountable
and
developing
a
board
which
we
will
have
a
seat
on
as
prns
and
the
police
will
have
a
seat
on
as
pd
voting
members
of
their
board.
So
that
gives
us
direct
control
in
the
conversation
in
the
board
and
then,
of
course,
recruiting
new
members
and
bringing
in
in
some
some
fresh
legs
if
you
will
to
put
some
life
into
the
organization.
K
D
B
D
J
Yeah,
so
I'm
sorry,
I
I
got
piggy
back
invited
so
for
some
reason,
I'm
showing
as
captain
mcfadden,
but
I
am
in
fact
jason
taught
tonight,
so
we
are
very
excited
to
to
be
a
part
of
pal
still.
I
know
there's
still
a
lot
of
discussion
on
on
how
we're
really
forming
these
three
partnerships
together.
So
I
think
it
is
really
coming
together
very
very
well.
J
We
just
have
to
kind
of
get
a
little
bit
further
before
we
really
know
the
involvement
of
the
pd
officers
and
how
they're
going
to
be
integrated
into
the
program
have
some
stability
with
finding
the
right
temperament
officers
that
that
really
do
have
a
deep
connection
with
the
program
and
the
children,
and
so
we've
been
talking
about
that.
I'm
excited
about
it.
D
K
So
avi
can
I
can
weigh
in
yeah.
I
think
everybody's
really
motivated
at
this
point.
The
the
one
thing
I
would
say
that
might
be
tricky
is
any
goals
we
have
around.
Increasing
participation
and
attendance
could
be
hampered,
especially
in
the
first
half
of
this
year,
just
because
of
the
pandemic
right.
So
we'll
probably
we'll
probably
be
a
little
more
flexible
around
something
like
that
in
this
first
year
and
less
flexible
once
everybody's
vaccinated
and
we're
back
to,
you
know,
quote
normal,
but
you
know
we're
helping
with
with
board
recruitment.
K
In
fact,
shannon
again
who
couldn't
be
here,
she's
got
her
eye
on
one
or
two
women
to
get
onto
this
board
to
help
out
that
seem
interested
and
so
she's
been
doing
recruiting
for
them
as
well.
So
you
know
we're
not
expecting
powell
to
do
everything
alone.
You
know
we're
planning
to
be
there
and
support
them.
We're
planning
we're
planning
to
be
good
partners,
but
we
definitely
want
them
to
be
the
primary
ultimately
right.
D
D
D
I
believe
that
we
are
at
the
tip
of
that,
but
I
just
want
to
make
it
very
clear
for
the
public
and
anybody
else
who's
watching,
but
it's
it's
my
expectation
that
that
there
will
be
change
and
that
reinvigoration
of
pal
and
if
it
doesn't,
then
we
will
have
to
reevaluate
our
options
as
a
city,
because
our
our
community
is
depending
on
us
and
with
that
I'll
make
the
motion
to
approve
the
memo
of
councilmember
carrasco
and
myself
and
and
then
I'll
leave
it
at
that.
Thank
you.
A
Q
Thanks
mayor,
councilmember,
esparza
went
right
to
my
question
on
the
involvement
of
officers,
and
I
I
think
she
asked
the
question,
but
I
just
maybe
to
follow
up
curious
at
this
point.
What
the
thinking
is
around
and
by
the
way,
I'm
very
supportive
of
this
model.
I
think
it's
really
promising,
but
what
is
the
thinking
around
officers?
J
But
the
reality
is
with
staffing.
We
we
get
pulled
in
to
a
lot
of
different
conflicting
priorities
and,
as
we
get
kind
of
closer
to
figuring
out
what
those
hours
are
for
the
officers
and
with
the
staffing
needs
of
the
city
as
a
whole,
it
will
probably
be
something
along
the
lines
of
where
we
we
would
have
to
have
some
set
aside
funding
to
be
able
to
really
compensate
those
officers
for
working
there.
In
the
past
we've
we
had
officers
dedicated
there
on
staff.
J
So
when
events
happened,
they
were
they
were
able
to
suit
up
in
their
uniform
and
go
and
and
connect
with
the
kids
that
way.
But
the
reality
is
with
some
of
these
programs
right
now,
there's
so
many
conflicting
competing
interests
that
we
would
require
some
funding
to
be
able
to
be
able
to
ensure
that
we
would
have
dedicated
officers
there.
That
could
be
compensated.
J
We
can't
just
rely
on
officers
coming
in
on
their
own
voluntary
time,
so
that's
probably
how
it's
going
to
look
moving
forward.
We're
going
to
have
to
have
some
chunk
of
money
dedicated
for
pal
to
be
able
to
bring
officers
in,
and
then
we
can
talk
about
how
many
hours
we're
looking
at
I
mean
we
can
scale
it
down
to
perhaps
a
couple
of
sports
or
we
can
ramp
it
up
to
all
five
disciplines
and
that's
going
to
really
depend
on
budget
and
the
money
is
allowed
for
that
compensation.
Q
Thanks
and
I
asked
because
I
think
one
we
understand
how
integral
the
role
of
officers
is
in
the
program
as
councilmember
esparza
articulated.
I.
I
also
think
we
face
a
budget
crisis
it
looks
like
and
and
our
I'm
cognizant,
that
our
pd
is
is
pretty
understaffed,
so
it
seems
quite
material
to
the
success
of
the
program,
but
sounds
like
there's
a
lot
more
discussion
to
be
had
so
I'll,
wait
until
there's
more
information.
Thank.
R
Yeah
you
know
I
I
want
to
there's
so
much
here
and
I
I
want
to
echo
a
lot
of
what
council
member
esparza
has
already
said.
So
I
won't
go
down
that
line,
but
I
do
want
to
thank
all
the
all
of
the
staff
and
our
captain.
Everyone
that's
been
involved
because,
because
pal
is,
is
that
important
to
us
and
I'm
I'm
so
grateful?
Also
for
the
community
involvement?
R
Pureness
went
out.
They
did
a
couple
of
surveys
to
find
out
what
the
community
thought
of
pal
and
how
they
could
use
it
and
how
they
could
be
more
involved
with
powell,
and
what
we
know
is
is
the
following.
I
mean
it's
in
the
memo
covet
has
has
done
a
number
on
us,
but
let's
talk
about
pre-covet
pre-covet,
which
is
what
launched
this
audit
posed
such
an
an
interesting
situation.
I'll
call
it
interesting
for
a
lack
of
a
better
word
for
especially
for
our
kiddos
on
the
east
side.
R
We
don't
have
access
to
a
lot
of
the
sporting
programs
or
a
lot
of
the
activities
that
keep
a
family,
and
especially
kiddos,
healthy
and
pal,
has
always
been
at
the
center
of
the
east
side
of
san
jose.
What's
wonderful
about
pow
is
that
it
doesn't
belong
to
district
five,
it
belongs
to
the
entire
city,
but
it
sits
so
strategically
in
between
three
really
important
districts
and
I'll
have
four
actually
council
member
paralysis,
the
downtown
area.
So
he
and
I
share
a
border.
R
So
we
have
four
very
strategic
districts
that
happen
to
cradle
this
gem
of
a
stadium
that
has
been
you
know,
for
different
reasons
has
not
has
not
been
performing
or
providing
everything
that
we
had
expected
and
those
who
grew
up
with
pal
know
what
I'm
talking
about.
They
called
it
the
gem
of
the
east
side
of
san
jose.
R
This
is
where
people
wanted
to
play
or
kiddos
wanted
to
play,
and
our
police
department
was
actively
involved
in
in
the
development
of
those
programs,
as
well
as
the
presence
that
they
had,
which
made
a
huge
difference
and
an
impact
in
terms
of
the
way
we
relate
to
our
men
and
women
in
blue.
So
so
in.
Investing
in
pal
is,
in
my
opinion,
critical,
not
just
for
d5.
R
It's
it's
going
to
be
part
of
the
health
and
well-being
of
the
recovery
postcovid,
but
it's
also
going
to
be
really
symbolic
of
how
we
invest
in
those
activities
for
those
kiddos
that
really
really
need
it.
So
that
means
that
it's
good
for
the
entire
city
of
san
jose,
and
let
me
just
say
that
my
own
children,
I
like
I
said
I've,
got
right
now:
three
teens
one,
that's
already
an
adult,
but
the
last
three
grew
up
in
pal.
R
They
did
soccer
during
the
summer
and
in
the
fall
guess
what
they
never
were
part
of
an
east
side
league.
When
I
enrolled
them,
there
was
none.
There
was
no
teams
available
for
the
east
side,
they
played
in
willow
glen,
and
so
you
know
woohoo
shout
out
to
our
willow
glennar
representatives,
because
we
played
in
those
schools
and
in
those
parks.
That's
where
my
kids
had
to
go
all
the
way
across
town
in
order
to
be
able
to
be
part
of
powell.
R
R
We
need
to
make
sure
that
we
invest
in
our
kids
that
we
get
them
out
of
the
house
that,
as
soon
as
as
these
restrictions
are
lifted,
that
our
kids
can
go
back
and
have
healthy
experiences,
because
I'll
tell
you
one
thing:
also
those
communities
that
are
surrounding
directly
surrounding
the
east
side
pal
are
living
in
apartments
that
are
no
bigger
than
750
800
square
feet.
They
don't
have
balconies,
they
don't
have
a
backyard,
they
don't
have
a
front
yard.
They
don't
have
gardens
to
explore
this.
R
Is
it
being
able
to
provide
the
activities
and
having
it
so
strategically
connected
to
emma
push
clark?
I
can
go
on
and
on
and
on,
but
I'm
just
very
grateful
that
we
are
at
this
point.
What
I
want
to
make
sure
from
our
staff
is
that
you
know,
because
I
didn't
see
it
and
if
you
could
point
me
to
it,
maybe
I'm
blinded
to
it.
I
didn't
see
the
accountability
piece
that
council
member
esparza
was
asking
about.
So
I
know
that
you've
mentioned
it.
R
R
R
Well-
and
I
want
to
thank
you
again-
thank
you
for
that.
You
know
what
what
this
means
truly.
Is
that
we're
turning
over
something
that
we
can
be
really
proud
of
and
that
our
kids
can
participate.
I
always
want
to
make
sure
that
our
north
star
are
those
kiddos
that
are
the
future
of
the
city
of
san
jose
and
that
that
guides
us
in
whatever
we
do.
If
we're
holding
someone
accountable.
R
So
again,
thank
you
so
much,
and
I
want
to
thank
also
my
council
colleagues,
because
I
I
know
that
you've
been
pushing
just
as
much
as
I
have,
and
this
is
just
as
important
as
it
is
to
me
because,
again,
the
future
of
san
jose,
it's
not
just
in
district
five.
Ladies
and
gentlemen,
this
this
center
is
good
for
the
entire
city
of
san
jose.
J
Thank
you
add
one
more,
just
one
more
component
from
police
side
that
I
failed
to
mention
earlier,
so
our
goal
is
to
to
to
really
nurture
that
relationship
as
the
council
member
was
talking
about,
and
so
how
we
plan
to
achieve
that
at
the
pd
is
by
getting
consistent
contact
with
the
children.
So
once
we
get
fully
going,
we
would
have.
Somebody
ideally
would
have
somebody
that
is
involved
in
the
practices.
S
I
was
thinking
about
the
relationship
between
some
of
the
programs
and
and
and
and
folks
out
there
who
are
former
police
officers,
who
are
doing
some
really
great
work
and
shop
with
a
cop
comes
to
mind,
they're
in
in
probably
all
of
our
districts,
maybe
the
ones
that
that
councilmember
garasco
mentioned
probably
they're,
probably
in
our
districts,
the
shop
with
a
cop,
because
this
is
basically
a
reading
program.
It
doesn't
sound
like
it
right.
It
sounds
because
we
focus
on
the
the
prize,
the
the.
R
S
No
I'm
kidding,
thank
you,
so
I
was
thinking
about
you
know
his
his
his
advocacy
to
to
include
other
other
partners,
and
I
think
it.
This
is
along
the
same
lines
that
I
was
thinking
about.
How
are
we
integrating
some
of
those
folks
who
are
former
police
officers,
maybe
not
on
active
duty,
but
still
our
police
officers
still
have
that
you
know
connection
with
our
community
want
to
provide
some
of
that
volunteer
time.
S
I
know
that
part
of
this
is
working
some
some
of
the
details
out
with
our
police
officers,
but
I
think
we
also
should
take
a
look
at
some
of
the
programs
that
are
already
out
there
and
I
tried
to
do
a
quick
search,
although
I
couldn't
get
to
it.
I
at
least
I
sidetracked
on
on
google,
and
I
didn't
look
at
all
of
the
police-based
or
former
police
officer
based
programs.
S
S
I
mean
I
love
our
police
officers
and
I
think
that
these
are
mentors
for
our
our
children,
and
I
I
want
them
to
continue
to
be,
but
if
it,
if
this
issue
about
figuring
out
the
cost
of
or
how
are
we
gonna
pay
for
those
police
officers
and
their
time
that
they
invest
in
our
program?
Maybe
this
we
have
to
take
a
look
at
some
of
the
the
volunteer
based
opportunities
and
how
do
we?
How
do
we?
How
would
he?
S
How
do
we
angle
this
so
that
this
is
so
lucrative
to
people,
especially
our
police
officers
and
all
law
enforcement
in
this
county?
To
want
to
be
part
of
this?
That
you
know
you
have
to
sign
up
and
maybe
you're,
even
on
a
waiting
list,
because
we
don't
know
whether
you'll
get
into
the
house
program
to
be
a
volunteer
right.
It's
like
teach
for
america
became
so
illustrious
right.
I
think
it's
part
of
part
of
how
we
develop
it
and
how
we
angle
it
and
you
know
we
are.
S
I
think
this
is
part
of
how
we
invest
in
our
youth,
and
I
think
it's
really
exciting
that
we
are
getting
to
this
point
where
we
can
kind
of
shape
it,
and
so,
if
we're
shaping
it,
I
think
we
need
to
bring
in
some
of
those
non-profits
that
paul
soto
was
talking
about.
I
think
some
of
these
former
police
officers,
possibly
the
union,
you
know
the
retired
police
officers,
union,
firefighters
and
police
officers.
You
know
everybody
loves
a
firefighter
as
well
right,
and
so
we
can.
S
We
can
have
everybody,
take
part
of
that
and
and
just
really
grow
this,
so
that
that
is
one
suggestion
that
I
have
for
that
and
really
the
programming
that
we're
looking
for
on
a
day-to-day
basis
is
probably
something
that
a
non-profit
or
a
you
know.
A
community-based
organization
is
really
going
to
know
how
to
conduct
and
our
police
officers.
S
We
we
don't
expect
that
from
our
police
officers,
because
we
in
fact
expect
law
enforcement
from
them
right,
and
so
I
I
think
we're
expecting
something
from
our
police
officers
that
that
that
they're
not
hired
to
do
so.
I
think
we
we
need
to
take
a
look
at
at
our
organizations
that
that
can
help
us
bring
that
or
bridge
that.
S
There
is
a
list
of
I'm
sure
this
is
not
a
complete
list,
but
it
does
say,
operate
taekwondo
boxing
and
gym
programs,
and
I've
got
to
tell
you
that
you
know
I
grew
up
in
the
east
side
and
after
church,
every
sunday
you'd
go,
we
would
go
to.
There
was
not
very
many
mexican
bakeries,
and
so
there's
this
one
bakery
right
across
the
way
from
pal
stadium
that
we
used
to
go
it's
there.
It's
called
and
that's
and
pink
elephant
is
across
the
way,
but
I'm
anyways.
S
S
I
lived
off
of
capital,
expressway
and
capital
avenue,
so
it
was
not
very
far
f
from
where
I
lived
and
where
I
grew
up,
but
most
of
the
time
I
would
see
boys
you
know
and
and
in
their
football
gear,
or
you
know
whatever
kind
of
gear
there,
but
it
was
not
something
that
was
very
welcoming
to
to
the
young
women,
and
so
I
want
to
make
sure
that
we
shift
that
that
you
know
that's.
I
know
these.
S
This
list
that
that
is
here
is
a
little
bit
of
of
a
unisex
list
of
athletic
programs,
but
I
want
to
make
sure
that
it's
not
just
a
unisex
list
of
athletic
programs,
but
that
we
in
fact
recruit
the
young
girls
and
youth
that
that
may
not
declare
themselves
as
either
male
or
female
right
for
that
part.
For
for
that
matter,
so
I
I
think
that
we
need
to
take
a
look
at
what
kinds
of
programs
and
services
we
are
offering,
how
we
are
offering
them.
S
So
that
way
we
make
sure
that
we're
sure
to
include
everyone,
because
I
certainly
did
not
feel
that
that
part.
You
know
that
included.
This
was
kind
of
you
know
the
the
boy.
This
is
what
the
boys
do
on
their
extra
time
and
for
fun
and
the
girls
just
kind
of
watched.
So
I
want
to
make
sure
that
we
don't
continue
on
with
that
level
of
generation
or
gender
different.
S
You
know
based
programming
and
that
these
programs
that
we
have-
and
I'm
sure
you
know
obvi
you're
here
and
john
you're
here.
I'm
sure
that
I
I
know
that
you
know
this
especially
leading
some
wonderful
programs
on
pr
s
side
that
you'll
have
this
more
gender
free,
but
I
just
want
to
make
sure
that
in
the
contract
we
really
reflect
this
kind
of
future
programming
for
our
youth.
K
Absolutely,
and
can
I
add,
we're
looking
at
programming
beyond
sports
too,
just
so
you're
aware,
right,
broader
activity
to
that
site.
We,
you
know
what
we
heard
from
the
community
was
that
they
feel
this
is
a
really
safe
space
for
them,
and
you
know
part
of
that
contract
is
going
to
be
about
how
do
we
engage
the
community
around
powell
stadium
more
directly
so
that
they
do
feel
a
bit
more
ownership?
K
We
have
our
own
recreation
specialist
there
now
who
is
starting
to
do
programs
actually
connected
now
to
mayfair
community
center
just
across
the
way.
So
we
start
connecting
those
two
programs
and,
of
course
we
would
connect
to
emma
prus.
So
we
have
a
lot
of
great
ideas.
We
have
great
energy
in
our
staff
over
there
they're
very
excited
to
get
going.
You
know
it's
pandemics,
just
kind
of
in
the
way
of
getting
going
and
really
doing
fun,
stuff,
like
movie
nights
and
other
celebrations,
and
so
we'll
get
there
for
sure.
But
yes,
we
agree.
S
I
love
it.
I
love
it.
I
know
that
we
had,
I
think,
some
nsc
conversations,
and
I
heard
a
lot
of
really
great
ideas
from
my
colleagues
and
I
and
from
what
I
recall.
I
think
it
was
after
school
programming
with
some
of
that,
and
I
think
you
already
know
the
rest.
I
I
just
wanted
to
make
sure
that
before
we
move
forward
that
that's
none
of
that
is
lost,
I
can
hear
that
none
of
that
is
lost
and
in
fact
we
have
additional
suggestions
from
our
community.
S
K
That's
a
separate
pot
of
money,
so
the
fifty
thousand
dollars
was
specific
to
help
with
strategic
planning
with
with
pal
and
the
board,
and
so
we're
gonna
use
that
money
for
that
purpose.
To
help
the
board
development.
We'll
use
that
over
that
first
year
we
have
a
whole
separate
pot
of
money
that
somewhere
in
this
first
half
of
2021
we're
going
to
have
a
community
process
where
we
engage
the
community
about
master
planning
of
that
pal
site.
The
sports
complex.
S
Perfect
perfect-
and
please
don't
forget
just
down
the
street
on
king
road
is
district
8..
I
know
it's
very
subtle
difference.
Nobody
really
cares
about
boundaries.
On
the
other
side.
Yes,
I
see
councilman
vs
farsa.
You
know
we're
directly
across
from
each
other.
Nobody
cares
what
district
they
belong
in,
but
but
certainly
if
the
reach
is
beyond
you
know
just
that
specific
community.
S
I
know
this
is
probably
your
you're
already
doing
some
of
these
things,
because
I
know
you
were
all
very
fabulous
at
your
job
but
bringing
in
some
of
the
you
know
our
professional
athletic
groups
around
like
the
earthquakes
right
or
you
know,
okay,
I'm
not
into
sports,
obviously,
because
I
didn't
get
into
pal
because
it
was
only
for
boys.
So
I
have
no
idea
what
other
I
have
no
idea
what
other
athletic
groups
are
out
there.
That
people
tell
me
there
are.
S
I
only
know
the
earthquakes,
because
my
brother
was
in
there
for
for
a
bit
when
he
was
younger.
That's
it
that's
my
extent,
so
I'm
gonna
rely
on
you
to
bring
in
some
of
those
folks
in
and
and
bring
in
some
of
the
athletic
programs
to
really
integrate
into
into
pal.
So
I
think
those
were
just
my
my
recommendations.
I
really
want
to
just
thank
you
for
all
the
work
that
you're
doing.
S
I
know
that
it's
very
difficult
to
work
with
an
entity
that's
outside
of
our
really
our
jurisdiction,
like
we
can't
we,
we
want
to
work
in
a
in
a
spirit
of
collaboration,
and
I
I
know
that
that
takes
time
that
it's
easier
just
to
tell
people.
This
is
what
you
need
to
do,
but
it
doesn't,
you
know,
you're,
not
developing
capacity
for
those
folks
really.
S
This
is
a
journey
for
all
of
us
and
you're
doing
most
of
the
work
here,
and
so
I
really
want
to
thank
you
and
avi,
and
your
team
and
and
captain
mcfadden
that's
how
that
almost
sounds
like
a
bad
movie
like
you've
got
a
a
name
there
that
wasn't
supposed
to
belong
to.
You-
and
I
want
to
thank
you
captain,
because
I
know
that
you
bring
an
element
to
our
community
that
I
just
you
know
you
can't
really
replicate.
I
just
I
love
the
service.
S
I
I
love
the
relationship
building
that
you
bring
and
I
think
that
you're
you're
emblematic
of
what
I
would
love
to
see
in
the
pal
in
the
pal
league,
because
I
think
that
this
is
this
is
when
we
reimagine
policing
you
come
to
mind,
captain
toss
so
change.
That
name,
I
don't
know
who
shirley
mcfadden
is
or
is
that
stanley.
S
P
P
One
thing
that
I
was
not
aware
of
as
a
tool
that
could
really
be
beneficial
was
the
tool
of
an
audit,
and
I
think
that
you
know
had.
I
have
had
that
understanding
might
have
been
able
to
help
out
powell
a
little
bit
sooner,
but
I
really
want
to
say
thanks
to
councilmember
carrasco,
as
she
stepped
in
as
the
liaison,
and
and
saw
some
of
the
issues
as
well
utilized
that
tool-
and
you
know
an
audit
is
not
necessarily
right.
P
P
I
know
the
police
department
used
to
fund
a
sergeant
and
a
couple
officers
to
to
work
over
there
and
it
and
it
diminished
down
to
just
one
sergeant,
I
believe,
and-
and
now
I
do
want
to
ask
captain
ta-
is,
I
guess,
going
forward
right
now.
So
is
the
case
that
currently
we're
not
staffing
it
at
all,
and
then
I
think
you
said
it's
it's
undetermined
at
the
moment.
What
that
might
look
like,
as
far
as
an
actual
you
know,
funding
of
an
officer
from
the
police
department.
J
J
The
the
pal
board,
though,
probably
should
be
very
robust
in
their
dealings
with
non-profits
and
other
entities,
and
that's
why
I
think
there
there
is
of
importance
to
have
funding
available
and
set
aside,
because
I
do
think
that
this
is
a
critically
important
platform
for
our
police
department
to
be
able
to
have
constant
and
continuous
communications
with
young
people.
And
if
we
don't
have
revenue
set
aside
for
that,
then
we're
going
to
have
competing
interests
within
the
city.
J
P
Yeah,
I
appreciate
that
I
I
would
echo
councilman
eliza's
points
it
right:
it's
not
the
police
athletically.
If
the
police
is
not
a
component
and-
and
and
I
would
I
would,
I
think-
just
add
that
you
know
if
we're
to
invest
in
this,
be
it
even
just
at
a
minimal
amount
of
resources
from
the
police
department.
We
know
what
this
is.
This
is
crime
prevention,
right,
we're,
providing
opportunities
for
our
youth,
with
after-school
sports,
summer
programs
and
and,
more
importantly,
ongoing.
P
And
so
I
think
it
will
be
a
worthwhile
investment,
and
I
do
think
that
we,
as
the
council,
will
have
to
to
make
those
decisions,
as
we
get
into
the
budget
discussions
on
on
where
these
resources
should
be
allocated,
and
I
think
it
does
absolutely
start
with
again
a
really
strong
partner,
which
is
why
the
accountability
measures
ensuring
that
powell
can,
you
know,
avoid
the
the
challenges
that
they
had
before
can
be.
A
really
strong
organization
on
their
own
can
be
able
to
to
fundraise.
Have
a
strong
board
run
a
good
program.
P
So
then
that
way
we
can
be
a
partner
in
this
effort,
both
from
prns's
standpoint
and
from
our
police
department
in
our
city
as
a
whole,
and
really
make
this.
You
know
the
asset
again
that
it
that
it
has
been
in
the
past
and
that
it
should
be
in
the
future
for
us
so
again
I'll
be
make
that
or
excuse
me
be
voting
and
in
support
of
this
and
look
forward
to
the
work
ahead.
Thanks.
B
O
K
Yeah
part
of
part
of
really
what
we're
trying
to
do
is
is
particular
in
particular,
engage
the
community
around
it,
but
also
the
leagues
that
use
it
and
some
leagues.
You
know
they
come
from
a
distance,
but
whatever
whatever
rules,
we're
going
to
apply
to
ourselves
and
our
sports
fields,
use
would
apply
to
pal.
So,
as
you
know,
we're
going
for
the
for
the
information,
the
rest
of
the
council,
we're
going
through
a
process
with
all
of
our
sports
leagues
to
understand
what
challenges
they
have
with
reserving
fields
use
of
fields.
K
You
know
we
get
complaints
that
some
teams
come
in
from
out
of
the
city
and
they're
and
they're
taking
up
space
on
fields,
and
they
should
they
shouldn't
be
prioritized
over
folks
that
are
in
the
city
or
folks,
with
special
needs
and
other
programs.
So,
whatever
rules
that
we
ultimately
come
up
with,
which
you'll
you
know
you'll
find
out
about
as
we
get
through,
that
process
would
apply
to
any
of
our
sports
fields.
A
I
believe
those
are
all
the
comments
and
questions
big
thanks
to
avi
and
to
john
and
to
all
of
the
community
members
who
have
stepped
up
in
leadership
to
serve
our
kids
pal,
that
is
such
an
incredibly
important
institution
in
our
city
and
thanks
to
the
san
jose
police
department,
for
your
long-standing
support
as
well.
All
right,
let's
vote
on
the
motion
jimenez.
A
A
H
H
It
can
be
talked
about
openly
and
simply
what
is
more,
our
more
creative
ideas
and
I
hope
we
make
those
efforts.
I
hope
that
doesn't
have
to
be
a
fearful
process
and
it
doesn't
have
to
be
a
spiteful
of
a
police
department
or
any
of
that
and
it's
it's
a
balance
to
learn
how
to
do
that.
I
hope
we
all
can
make
the
steps
to
do
that
in
the
following
months.
H
I
wanted
to
give
a
quick
pitch
to
once
again
to
officer
mata
deputy
chief
anthony
mata,
who
I
think
would
be
a
great
candidate
for
police
chief.
I
think
he's
kind
of
the
example
of
how
to
look
for
a
police
chief,
and
I
think
he
would
help
a
lot
with
the
question
of
kind
of
like
a
backbiting
and
sniping
that
often
goes
on
in
in
backroom
politics
and
with
a
police
department
and
the
poa.
I
think,
anthony
mata
would
be
great
at
at
calming
that
sort
of
situation.
H
So
good
luck
in
this
in
deciding,
I
can
always
go
on
about
that
subject
and
good
luck
on
how
we
deal
with
trump
in
his
final
days
and
how
we
can
you
know,
really
prepare
for
his
national
security
plans
that
may
be
a
mess
and
just
that
we're
all
prepared
for
that
saying
that
here,
hopefully
can
be
of
help.
Thank
you.