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A
E
A
A
So
now
we're
gonna
go
on
to
item
B
review
the
work
plan.
We
have
three
changes:
b1
is
recommended
to
be
deferred
to
June,
7th
b2
is
dropped
and
will
be
added
to
the
2018
2019
work
plan
and
b3.
The
website
redesign
is
actually
moved
from
June
7th
to
today's
committee
meeting.
If
I
can
get
a
motion
to
accept
those
changes.
G
A
H
Afternoon
mr.
chair
members
of
the
committee
and
the
general
public,
my
name
is
Kip
Harkness,
deputy
city
manager.
Today,
in
today's
presentations,
you'll
hear
about
three
aspects
of
being
a
smart
city
website
and
the
website
redesign
deeper
dive
into
the
face,
live
and
box
skills
pilot
that
we
did
last
time
and
then
a
report
out
on
business
tax
in
terms
of
the
website
will
be
sharing
an
update
on
the
on
the
city
website,
redesigned
the
new
look
and
a
little
bit
about
the
content.
H
This
is
your
first
opportunity
and
in
fact,
the
public's
first
opportunity
catch
a
glimpse
of
what's
to
coming
and
what
is
coming.
The
Communications
Office
also
plans
to
be
following
up
with
your
offices,
one
on
one
and
working
with
you
to
engage
with
you
on
your
content,
migration
and
update
with
that
I
will
turn
it
over
to
our
communications
director
Rosario.
To
begin
the
presentation,
good.
I
Afternoon,
mayor
and
councilmembers,
my
name
is
Rosario
Nene
on
the
communications
director
for
the
city
and
I'll
be
providing
an
update
along
with
a
stroker
delwood
my
office
for
on
the
city's
website.
Redesign
project
I
would
also
like
to
take
this
opportunity
to
welcome
our
vendor,
who
is
who
is
our
partner
in
this
project?
The
name
of
the
company
is
vision,
and
today
we
have
with
us
Trevor
Walter
and
David
Rodriguez,
who
flew
in
from
LA,
so
welcome
alright.
I
So
before
we
get
started
and
talking
about
the
website
redesign
and
we
have
a
special
unveiling
of
the
look
and
feel
of
the
new
homepage,
I
want
to
share
with
you
a
little
bit
about
the
city's
communication
priorities.
I'm
now,
I've
now
been
in
my
role
for
about
six
months
and
I've,
been
doing
a
lot
of
listening
and
have
set
these
priorities
for
the
organization
as
we
seek
to
modernize
our
communications
for
the
city.
The
first
priority
area
is
around
emergency
preparedness.
I
The
city
manager
has
placed
greater
emphasis
on
emergency
management
and
preparedness
following
the
coyote
creek
floods,
and
with
that
it's
an
important
priority
for
us
in
the
communications
office.
As
well,
we
did
hear
from
the
community
some
criticism
actually
around
how
we
handled
communications
around
the
recovery
response
from
the
coyote
creek
floods
and
with
that
type
of
input
and
feedback.
We
wanted
to
make
sure
that
we
address
that
through
our
communication
efforts
going
forward.
So
this
is
going
to
be
a
priority
for
us
in
this
next
coming
years.
I
The
second
area
is
around
digital
and
social
media,
and
that's
where
the
website
redesign
falls
under.
We
are
starting
to
see
even
more
engagement
from
our
public,
our
public's
and
our
communities
around
social
media,
there's
also
just
growing
interest
in
the
organization
to
see
the
city's
presidents
increase
on
social
media
and
more
sharing
and
social
listening
as
well,
and
so
this
is
going
to
be
an
area
of
importance
for
us
as
we
move
forward.
I
That
includes
just
doing
an
assessment
of
all
of
our
social
media
channels
and
properties
and
seeing
if
we're
on
the
right
platforms,
because
this
is
where
residents
are
having
the
kinds
of
conversations
where
we
can
hear
from
them
on
what
they're
expecting
from
city
services
and
and
programs
and
offerings
in
that
way.
The
third
communication
priority
area
is
around
branding
and
the
city's
brand.
That
is
that
you
currently
see
today
has
been
in
existence
for
over
a
decade.
I
It
may
be
time
for
us
to
just
look
at
how
we
modernized
it
or
refresh
it
going
forward
and
how
we
pull
it
through
and
to
ensure
that
all
of
our
departments
are
speaking
with
one
voice
to
ensure
brand
consistency.
This
will
help
us
in
raising
awareness
of
our
services
and
programs,
so
that
people
know
what
the
city
offers
and
they're
able
to
recognize
and
engage
with
us
in
this
way
and
have
just
an
overall
positive
brand
experience
with
the
city
of
San
Jose.
I
The
fourth
area
is
around
storytelling
and
I
think
we
have
so
many
great
stories
to
tell
of
all
the
great
works
that
our
employees
are
doing
for
our
residents
and
we
can
just
increase
and
step
up
our
efforts
in
this
area.
There's
a
lot
of
opportunity
also
around
visual
and
video
storytelling,
and
so
I'd
like
us
to
see
us
do
that
more
going
forward
and
then
the
last
area
is
measurement.
We
can
be
using
data
to
drive
and
inform
our
communication
strategies
and
so
we'll
be
looking
at
ways
that
we
can
measure.
I
For
instance,
media
sentiment
to
see
the
types
of
stories
that
are
being
reported
about
the
city
of
San
Jose
and
to
look
at
whether
that
positive
are
that
media
coverage
is
more
positive
if
it's
negative
or
if
it's
it's
just
more
neutral.
So
these
are
the
communication
priorities
and,
as
I
mentioned,
the
website
redesign
falls
under
communication.
Priority
area
number
two.
I
This
is
also
a
great
opportunity
for
us
to
take
more
of
a
customer-centric
approach,
to
the
way
that
we're
communicating
and
we'll
talk
a
little
bit
more
about
that.
As
we
show
you
the
web
design,
we
wanted
to
engage
our
customers
and
and
ensure
that
their
that
we're
organizing
the
website
content
in
a
way
that
is
the
way
that
they
would
pull
down
services
and
programs
from
the
city,
not
necessarily
the
way
that
we
are
organized
as
a
city
operationally.
So
that
was
really
important
to
us
and
in
this
approach
to
content
with
the
website.
I
The
last
part
is
that
the
website
we
want
to
keep
in
mind
that
it's
a
channel
that
the
city
can
control
and
we
can
produce
our
own
content,
and
the
reason
that
this
is
important
is
because,
with
communications,
what
I'm
using
is
a
integrated
marketing
model
called
a
pesto
model,
and
that
means
paid
media
earned
media,
shared
media
and
owned
media.
The
website
channel
is
an
owned
property.
We
can
control
what
is
being
said
about
the
city.
I
So
there
are
many
collaborators
that
have
been
involved
in
this
project,
Kip
and
Astra,
as
well
as
Rob
Lloyd
our
make
up
the
core
project
team
and
we're
also
working
in
partnership
with
many
other
collaborators
in
the
city,
and
you
can
see
some
of
them
who
are
listed
here.
Who
are
who
have
been
key
to
our
success
and
helping
to
assess
the
content
that
is
currently
on
the
web
site
and
to
help
us
migrate
this
existing
website
and
over
into
the
new
platform?
I
So
why
don't?
We
need
to
redesign
the
website?
Well,
there
are
several
Jack
that
we're
trying
to
accomplish
with
it,
and
a
first
and
foremost
is
always.
This
is
an
opportunity
for
us
to
promote
transparency
and
engagement
with
our
residents.
We
also
wanted
to
create
a
more
simplistic
user
experience
and
journey
for
our
visitors
of
our
website.
Currently,
if
you
go
to
the
website,
it
is
a
little
bit
of
a
clunky
user
experience,
it's
kind
of
hard
to
find
content
sometimes,
and
there
are
just
so
many
pages
that
it
becomes
often
overwhelming
for
the
visitor.
I
We
also
are
able
to
improve
the
way
that
residents
are
receiving
our
services
and
also
how
they're,
making
payments
and
and
just
interacting
with
the
city
through
various
transactions
through
this
new
website
content
management
system
and
the
vision
platform
also
allows
this
to
be
a
content
management
system.
That
is
very
easy
to
use
it's
easy
for
for
people
of
all
varying
skill
levels
who
may
not
necessarily
be
website
administrators.
They
too
can
use
this
easy
to
use
content
management
system.
I
So
this
is
a
snapshot
of
our
current
implementation
timeline
for
the
project.
There
are
several
different
phases
that
you'll
see
here.
The
first
phase
is
around
user
experience
and
we
kicked
off
the
project
last
summer
and
we
have
wrapped
up
the
user
experience
phase
at
the
end
of
2017.
The
user
experience
phase
was
very
engaging
process
where
we
did
focus
groups
surveys.
I
We
engage
the
community
and
our
employees
around
changing
that
that
thinking
to
a
more
customer,
centric
and
service
focused
website,
it
was
really
important
for
us
to
work
and
engage
our
employees
around
this
kind
of
culture
shift
and
moving
from
the
way
that
the
website
is
currently
organized,
which
is
more
operationally
to
a
more
customer,
centric
user
experience.
We
also
have
nearly
completed
the
content.
I
Preparation
phase
gonna
be
wrapping
that
up
at
the
end
of
this
month,
and
that
has
been
a
collaboration
with
many
different
departments
to
educate
them
on
readability
scores
and
why
that's
important,
and
one
of
the
reasons
that
is
important,
is
because
it
improves
our
search
experience,
which
is
often
the
way
that
users
actually
digest.
Content
on
the
website
is
they'll
just
go
to
the
search
bar
and
search
there
and
expect
to
see
that
content
be
pulled
up
right
away.
I
We're
also
in
the
graphic
design
phase
currently
and
we're
gonna
be
wrapping
that
up
this
month
we
will
be
engaging
each
one
of
the
councilmembers
on
looking
at
the
different
or
the
design.
That's
offered
for
your
individual
Council
page
and
so
we'll
be
meeting
with
you.
One-On-One
as
Kip
mention
next
phase
is
going
to
be
the
development
and
programming
phase,
and
this
is
where
we
migrate.
I
If
that,
if
that
program,
implementation
live
date,
changes
at
all,
but
we
are
anticipating
a
fall
timeframe
lunch.
So
this
is
an
overview
of
the
project
status.
Today,
like
I
mentioned
we're
targeting
a
launch
date
of
early
fall.
We
are
currently
migrating
the
content
and
collaboration
with
the
departments,
we're
also
finalizing
the
graphic
designs
and
we're
developing
our
roadmap.
C
Thank
you.
So
here
you
see
the
new
design
for
our
city
homepage
elements
you
see
here
were
decided
on
a
series
of
focus
groups,
as
Rosario
mentioned
in
surveys
with
our
customers
from
our
focus
groups,
it
was
determined
that
our
customers
had
a
hard
time
finding
what
they
were
seeking.
They
wanted
a
design
that
depicted
the
capital
of
Silicon
Valley,
but,
more
importantly,
they
just
wanted
to
locate
something
to
do
in
San
Jose
or
how
to
use
our
services,
such
as
paying
a
bill
or
finding
a
permit.
C
Ok,
so
here's
a
zoomed
out
portion
of
the
top
hero
image.
This
is
going
to
rotate
through
a
series
of
photos,
along
with
the
spotlight
section,
to
highlight
city
initiatives.
We
have
a
similar
top,
not
top
navigation
to
our
current
site,
with
the
addition
of
a
news
and
stories
section
so
that
we
can
better
tell
the
San
Jose
stories.
We've
also
added
the
search
bar
and
translation
drop-down
to
the
top
to
make
it
more
prominent
for
our
customers
and
the
next
section
we're
highlighting
our
top
most
requested
services
based
on
our
analytics
here.
C
We're
highlighting
garbage
and
recycling
adopting
a
pet
city
careers
make
a
payment,
find
a
permit
and
affordable
housing
below
that
we've
added
a
service
lookup
tool.
So
since
this
is
going
to
be
more
of
a
service
focus
website,
we
really
want
to
highlight
all
of
our
services
front
and
center.
This
tool
will
have
all
of
our
services
available
with
a
simple
search.
You
can
type
in
your
address
or
drill
down
by
keyword
and.
C
Next,
we
have
our
calendar,
which
will
have
all
of
our
council
meetings
committee
meetings
and
our
events
compiled
into
one
calendar
from
our
research.
We
identified
multiple
existing
calendars
on
our
website,
all
with
conflicting
information
and
created
a
very
confusing
experience
for
our
customers.
C
We
a
plan
we
plan
to
eliminate
the
redundant
calendars
and
use
the
built-in
calendar
widget
so
that
they
are
all
displayed
in
one
location
and
finally,
our
footer,
which
displays
our
citywide
social
accounts,
where
we
can
highlight
all
of
our
stories
and
a
floating
pop-up
window,
which
is
kind
of
hard
to
see
this
little
yellow
guy
down.
Here,
that's
going
to
connect
our
users
directly
to
the
my
San
Jose
app
where
they
can
report
a
concern
and
this
floating
widget
will
be
accessible
in
all
pages
at
all
times.
I
Do
you
want
to
also
add
the
experience
that,
after
just
walked
us
through,
is
on
a
desktop
so
you're?
You
know
you
saw
her
scrolling
down
on
a
tablet
or
a
cell
phone.
What
you
would
be
doing
is
swiping,
and
so
that's
that's
a
little
bit
of
that
block
format
that
you
see
that's
the
responsive
design.
I
So
as
far
as
next
steps
we're
going
to
be
completing
the
graphic
design,
we
wanted
to
engage
the
committee
at
this
point
and
also
engage
the
mayor
and
council
on
the
individual
pages
that
you
all
will
have
this
month
and
we're
looking
to
wrap
up
the
graphic
design
at
the
end
of
May.
We're
also
going
to
be
completing
the
content,
migration
with
the
department,
and
we
have
a
phased
schedule
of
how
we're
moving
over
departmental
pages
into
the
new
website
platform.
The
web
vendor
is
going
to
be,
has
already
actually
begun.
I
The
development
in
programming
for
the
site
and
we're
gonna
be
wrapping
that
up
at
the
end
of
June,
then
we'll
be
training
the
departments
on
how
to
use
the
content
management
system
testing
the
site
in
the
soft
launch
period.
With
the
go
live
date
of
early
fall,
we
have
budgeted
and
are
planning
a
larger
roll
out
to
the
community
so
that
the
community
and
the
public
is
just
aware
of
the
new
website
and,
and
they
can
see
and
celebrate
in
this
new
look
and
with
that
I'll.
Take
any
questions.
Thank
you.
D
J
D
Very
much
looking
forward
to
to
the
go-live
in
terms
of
the
mayor
and
council
pages,
so
I,
don't
I
I
know.
A
lot
of
my
colleagues,
myself
included,
have
separate,
separate
web
addresses
because
we've
had
we
just
needed
to
be
more
responsive
to
update
our
website
more
often,
and
there
just
wasn't
the
capacity
internally
to
allow
us
to
do
that
ourselves.
C
To
receive
training
on
how
to
use
the
system,
so
everybody
it'll
be
in
all
hands
on
training.
We
have
three
weeks
dedicated
to
site
administration,
basic
web
maintenance
and
then
after
we
go
live,
we'll
have
another
round
of
training.
So
any
and
all
users
that
will
be
working
in
the
web
site
are
invited
to
that
training
going
forward.
We
will,
we
will
provide
probably
quarterly
training,
so
refresher
classes,
just
the
basics
of
maintaining
the
site
and
anything
new
that
comes
in
through
our
vision
contract.
C
I
K
L
Thank
You
counselor
I,
so
thank
you
for
all
the
great
work
I
really
want
to
thank
everyone.
Who's
been
involved
in
this
and
I
know
it's
not
easy
to
hurt
all
the
cats
of
all
the
various
departments
to
pay
attention,
and
so
thank
you
for
doing
that,
first
and
foremost,
because
that's
no
fun
but
Thank,
You,
Astra
and
and
Rosario
as
well
as
Kip
and
Rob
nervous,
has
been
involved
that
bandwidth
in
each
of
the
departments
to
actually
update
and
upgrade
the
content.
I
know
it's
going
to
be
really
essential
here.
H
So
our
hope
is
that
we're
going
to
kind
of
I
won't
say
we've
given
people
a
pass,
but
we're
gonna
start
paying
a
lot
more
attention
as
we
move
the
new
website
over
and
are
really
going
to
be,
making
sure
that
each
and
every
department
has
somebody
who
wants
to
be
doing
this.
Who
values
this?
Who
has
the
skill
set
and
hopefully
we're
going
to
make
it
a
more
attractive
position
in
terms
of
an
opportunity
to
grow
and
learn
how
to
do
this
kind
of
work.
H
So
we're
paying
attention
to
it
from
the
city
managers
level,
and
we
view
this
as
part
of
the
digital
service
strategy,
and
one
of
the
key
things
is
a
digital
service
has
to
have
a
owner,
and
so
we're
gonna
be
identifying
high-level
executive
owners
of
each
of
the
buttons
that
you
see,
especially
on
the
home
page,
so
that
it's
not
just
somebody
seven
levels
down
who's
responsible
for
it.
It's
an
executive
of
feels
like
they
are
on
the
line
for
delivering
that's.
H
L
You
Kevin
that
would
be
very
positive
development,
I,
really
like
the
new
design.
It's
a
great
feel.
The
question
I
have,
of
course,
is
through
no
fault
of
anyone
in
this
room,
our
URL
sucks.
It
doesn't
make
any
sense
and
I'm
just
wondering:
can
we
adopt
a
new
URL
or
at
least
a
redirect
with
a
more
logical
URL
URL
like
San,
Jose
or
San
Jose,
dot,
cool
or
something.
I
L
H
L
How
do
you
get
cool
in
there
yeah?
Thank
you
for
considering
it.
I
just
think.
It's
not
logical
to
most
residents
at
San,
Jose
CA
gov,
it's
sort
of
where
they
would
go
so
appreciate.
Whatever
thought
you
could
give
to
something,
that's
really
accessible
or
user
friendly
and
I
guess
that
goes
to
another
point.
You
know
I
understand
Boston
when
they
upgraded
their
site.
L
They
specifically
designed
it
so
that
someone
with
eighth
grade
education
would
be
able
to
easily
navigate
and
really
test
at
that
level
because,
of
course,
we're
serving
a
wide
variety
of
residents,
different
levels
of
education
as
well
as
knowledge
of
English,
and
are
we
being
delivered
in
our
user
testing
and
really
making
sure
that
that
that
sort
of
logic
and
user
friendliness
applies
here?
Yes,.
C
So
our
vendor
gave
us
site
maps
for
each
one
of
our
departments
and
when
we
are
going
through
our
department
requirements
gathering
and
we
identified
each
page
and
gave
it
a
readability
score,
and
so
we
we
can
clearly
identify
using
our
analytics
tools.
How
high
of
education
you
need
and
to
translate
some
of
our
pages
so
with
content
strategy,
training
that
we
had
back
in
November
that
was
really
drilled
into
staff
on
our
goal.
L
I
I
L
Okay,
all
good
and
then
the
the
seal
that
we
have
there
at
the
bottom.
I'm
gonna
say
something:
I
know
that
won't
be
politically
correct,
but
I
try
to
tell
my
our
communications
team
that
I
hate
the
term
capital,
Silicon
Valley,
because
I
don't
think
anybody
really
believes
it
and
I
don't
believe
it
and
I
don't
like
to
use
it.
But
I
know
it's
in
our
seal
and
we've
got
a
really
cool
new
San
Jose
logo
of
sorts.
It's
all.
The
kids
are
learning
on
their
t-shirts.
L
I
So
mayor
I
shared
earlier
our
communication
priorities
for
the
city
and
I
think
number
three
in
there
is
branding
and
just
looking
at
our
presence
overall
I
think
that's
in
line
with
the
logo.
Looking
at
the
color
palette
that
we
use
imagery
that
we
use
today,
even
the
the
vanity
names
like
you
mentioned.
You
know,
city
of
San,
Jose
or
San
Jose
gov
there.
There
needs
to
be
a
move
toward
this
more
consist
brand
voice
and
I.
I
Think
looking
at
the
logo
and
whether
or
not
it's
time
to
refresh
it
or
just
sort
of
rebrand
ourselves
is
certainly
an
opportunity
and
I
think
there's
a
little
bit
of
an
appetite
for
that
in
the
organization.
So
I
think
it's
something
that
we
we
can
be
exploring
as
part
of
our
communication
priorities,
fabulous.
D
H
The
specific
question
is
a
teaser
trailer
for
our
last
time,
we'll
give
you
an
update
on
the
business
tax
system,
which
includes
a
great
deal
of
attention
to
the
online
presence
and
the
customer
journey
in
the
payment
process.
The
reality
is
where
different
levels
of
maturity
in
terms
of
the
digital
services
and
how
much
of
them
are
able
to
go
tip-to-tail,
give
you
the
online
payments
and
the
print
out,
but
what
we're
doing
is
prioritizing
those
that
are
most
frequently
used
and
starting
to
work
with
those
departments.
H
So
the
my
San
Jose
is
our
first
example
of
that.
As
you
know,
and
then
you'll
see
an
update
as
we
talk
about
business
tax
system
about
how
we're
thinking
about
that
differently.
So
the
answer
is
especially
in
the
first
iteration
and
I
want
to
emphasize
kind
of
the
iterative
approach
to
this.
Not
every
single
one
of
those
services
is
going
to
be
the
customer
journey
that
that's
going
to
be
delightful
to
you.
Our
expectation
is
that
over
time
each
and
every
one
of
them
will
become
exactly
what
you're
talking
about.
H
H
A
Just
a
couple
comments
in
question:
first
of
all,
I
like
the
look
and
feel
of
the
new
design
critically
simple
and
clean,
it's
always
very
attractive
when
you
go
to
websites,
are
really
busy
a
lot
of
text
a
lot
going
on
it's
kind
of
hard
for
your
Ida
to
identify
and
follow
things.
So
I
really
like
that
question
is
in
terms
of
getting
to
the
information
that
we're
looking
for
all
right.
A
Do
you
have
a
policy
in
place
in
terms
of
the
number
of
clicks
that
you
have
to
go
through
in
order
to
find
the
information,
because
I
know
me
personally,
you
know
once
I
get
to
five
or
six
layers
down
I
forgot
what
I'm
looking
for
or
why
I'm
looking
for
it.
So
it's
one
know
if
we
have
a
policy
around
that,
we.
I
Don't
currently
have
a
policy
for
a
number
of
clicks,
I
think
that
there
are
best
practices,
it's
something
we
can
look
into
I.
Think
overall,
what
we're
trying
to
do
with
the
website
is
to
just
reduce
the
number
of
page
pages,
which
will
help
us
reduce
the
number
of
clicks
and
we're
taking
a
more
strategic
approach
to
thinking
through
the
customer
experience
for
each
one
of
those
main
areas
that
you
see
on
the
home
page
in
order
to
get
the
customer
to
that
site
faster
and
I.
I
Think
you
see
that
effort
come
across
in
the
top
requested.
For
instance,
we
know
through
our
research
that
these
are
the
top
areas
that
people
want
to
know
about
and
that
they
want
to
find
out
more
information
about
quickly,
and
we
are
thinking
through
that
customer
journey
holistically
and
to
help
to
help
reduce
those
number
of
clicks.
But
as
far
as
just
an
overall
policy
I
don't
have
one
in
place
right
now.
It's
it's
certainly
something
that
we
could
explore
and.
H
The
way
that
I
kind
of
think
about
that
is
that
the
key
is
figuring
out.
What
are
people
coming
to
the
website
for
and
putting
as
much
of
that
in
a
one
click
or
no
click
or
two
quick
situation?
So
it's
not
about
measuring
every
service
in
the
number
of
clicks,
it's
figuring
out.
What
is
the
majority
of
traffic
coming
for
and
turning
that
into
a
service?
That's
right
in
front
of
them,
so
to
to
kind
of
cite
examples
of
that.
If
somebody
wants
to
know
how
many
feet
tall,
City
Hall
is
not
really
concerned.
H
If
that
takes
them,
six
or
seven
clicks
to
find,
but
if
somebody's
coming
in
and
once
has
an
issue
with
their
garbage
or
their
recycling
or
they
need
to
register
their
pet,
they
should
be
able
to
just
boom
get
there
and
I'd
actually
like
to
have
them
almost
have
no
clicks
to
be
able
to
do
that.
That
should
be
something:
that's
that
that
took
from
the
user
experience
it's
floating
right
in
front
of
them,
so
we're
thinking
less
about
the
number
of
clicks
as
a
mechanic
and
more
about
what
is
the?
A
Thanks
for
that
last
question
in
terms
in
terms
of
like
Mike
by
San,
Jose
app
and
the
website
replicating
a
lot
of
those
features.
I
didn't
see
anything
on
your
presentation
that
spoke
to
that,
because
I
know
that
you
know
I
used
that
app,
but
there
are
times
when
I
might
want
to
just
go
to
the
website
and
make
the
same
same
types
of
requests.
So
is
there
any
effort
or
thought
to
replicating
a
lot
of
the
features
that
are
in
my
sell,
the
app
so.
I
We
are
working
closely
with
my
San
Jose
app
team
and
I
think
the
feature
that
is
going
to
most
link
you
to
where
you're
gonna
find
that
information
is
through
we're,
yeah
Astros,
drawing
the
circle
around
right
now,
so
there
are
or
two
options
with
this
feature.
One
is
that
it's
going
to
connect
you
directly
to
the
my
San
Jose
app
features
and
an
information,
but
also
I'm
secondary.
I
We
are
also
exploring
this
to
be
a
live
chat
function
where
you
could
actually
chat
online
with
somebody
from
the
customer
contact
team,
we're
not
able
to
bring
that
type
of
service
online
at
this
time.
But
it's
something
that,
in
a
future
release
we
would
like
to
be
able
to
integrate.
So
in
the
meantime,
what
that
pop-up,
yellow
button
future
is
going
to
be
is
taking
you
directly
to
than
my
sand
hose
app.
My
San
Jose
app
information
and.
H
We'll
make
sure
it
wasn't
very
clear
on
the
display
so
we'll
make
sure
that
that,
in
the
actual
live
version
that
that's
something
that's
clear
and
understandable,
that
people
will
know
that's
where
they
click.
So
every
page
that
they're
on
will
essentially
have
a
little
reminder
that
they
could
go
and
and
we'll
think
about
how
we
communicate
what
services
those
are.
M
Hi
today
this
this
issue
has
been
important
to
me
for
a
long
time.
I've
written
a
few
letters
to
Kipp
about
this
and
I
have
a
real
problem.
When
I
tried
to
use
the
website
as
a
reference
material
that
I
cannot
get
what
I'm
looking
for
I
mean
and
I
asked
it
really
simple
questions
about
like
who
was
the
communications
manager
before
the
current
Communications
Manager
in
San
Jose
I
could
not
get
an
answer
from
you
come
from
your
system
about
that,
and
that
was
really
simple
and
I'm.
M
M
You
know
where
references
can
just
you
know
be
made
easily
and
if
he
can't
be
as
freewheeling
and
as
fun
as
that
time
was,
can
you
at
least
you
know
just
you
know,
I
asked
something
specific
of
it
and
it's
so
simple,
specific
references
that
you
should
be
able
to
this.
The
website
design
should
be
able
to
handle
that
it
just
is,
is
doing
a
really
terrible
job
with
right
now.
So,
good
luck
with
that.
It's
important!
Thank
you.
M
Thank
you
for
yeah
they're,
designed
that
what
it's
it's,
it's
speaking
to
someone
like
me,
that
it
makes
it
easier
for
me
to
understand.
Thank
you.
Thank
You,
Blair,.
A
H
Good
afternoon
again,
Kip
Harkness
deputy
city
manager
we're
bringing
down
the
team
that
made
this
possible.
This
is
going
to
be
pretty
fun
and
interactive,
and
what
you'll
hear
about
next
is
really
two
pilots
rethinking
the
way
we
deliver
content
to
our
community
Facebook
live
is
a
potential
to
expand
our
reach.
H
Delivering
counsel
and
committee
meetings
straight
to
the
public's
devices
on
the
platform
they're
already
using
and
combined
with
box
skills
can
give
the
public
easy
search
and
rewatch
clips
from
past
meetings,
pinpointing
just
those
instances
that
they're
interested
in
I'm
going
to
turn
it
over
now
to
Shireen.
It
was
instrumental
in
leading
this
effort
to
walk
us
through
what
this
is
and
provide
a
bit
of
a
demo.
F
Mayor,
my
name
is
Serena
intuition,
chief
innovation
officer
for
mayoral
Accardo
and
today
we're
gonna
talk
about
something:
that's
both
important
and
fun,
which
is
resident
engagement
despite
our
best
efforts
and
the
important
issues
that
we
cover
in
this
committee
and
in
our
city
council
meetings.
The
reality
is
that
most
residents
don't
follow
what
is
happening
in
city
government.
Yet
cities
are
where
policy
meets
action
with
tangible
impacts
on
the
lives
of
the
people
who
live
here.
F
Perhaps
it
is
because
meetings
take
place
on
a
Thursday
afternoon
during
a
busy
work
day
or
or
maybe
it's
just
that
it's
too
hard
to
figure
out
how
to
engage
with
our
council.
So
today
we're
going
to
talk
about
a
project
that
I
like
to
refer
to
as
hacking.
Our
city
council
agenda
on
behalf
of
our
residents
and
we'll
also
have
a
very
fun
live
demo
for
the
technology
that
I'm
sure
you're
going
to
enjoy
as
convention.
F
There's
two
projects
that
we're
testing
in
this
experiment:
one
is
Facebook
live
and
the
other
is
a
smart
video,
a
I
search
tool
from
box
that
will
help
you
find
information
quickly
within
these
committee
meetings
and
it's
it's
really
quite
a
revolutionary
product.
We
are
the
first
city
in
the
country
to
test
both
of
these
products,
which
is
really
exciting
within
the
context
of
city
council
meetings,
and
it's
been
just
a
pleasure
to
work
with
a
cross-departmental
team
that
has
put
together
this
effort.
F
F
L
F
On
my
team,
who
drove
this
project
for
those
of
you
who
haven't
yet
had
a
chance
to
meet
Henry
he's
on
a
one-year
fellowship
here
from
Harvard
Business
School
after
graduation,
and
he
brings
extensive
expertise
working
in
the
tech
sector,
including
launching
his
own
startup,
as
well
as
leading
design
and
strategy
work
for
Marissa
Mayer
who's,
the
CEO
of
Yahoo.
So
we're
lucky
to
have
him
and
with
that
I'm
going
to
turn
it
over
to
Rosario.
I
Thank
You
Shireen:
it's
been
a
pleasure
to
work
with
you
in
the
mayor's
office
of
innovation
team.
So
today
we
want
to
share
with
you
two
solutions
that
were
piloting
to
address
two
different
use
cases,
and
so
the
first
one
is
a
partnership
with
Facebook
live
to
test,
live
streaming
capabilities
and
the
second
one
is
a
partnership
with
Vox
skills
to
search
for
content.
We
do
find
that
often
after
a
council
or
committee
meeting
has
our
happened.
I
I
Thank
you
all
right,
so
this
Facebook
live
I'm
gonna
talk
a
little
bit
about
the
Facebook
live
pilot
design,
our
portion
of
the
pilot,
so
this
is
going
to
be
a
four
month
pilot
we're
in
month,
two
right
now
we
we
did
a
soft
launch
at
the
April
smart
cities
committee
and
today
we're
officially
launching
so
we
all
are.
We
are
all
live
right
now,
and
so
we're
really
excited
to
be
to
be
streaming
so
hello
to
the
public
out
there
who
is
watching
so
why
Facebook
live.
I
So
there
are
several
reasons
that
we,
you
know
we're
moving
in
this
direction.
I'm
one
of
them
is
council
direction
in
a
February
2017
memo
from
the
city
clerk.
So
thank
you
to
Tony
for
her
support
with
that
memo.
But
also
you
know,
the
Facebook
live
technology
is
so
popular.
You
know,
Facebook
is,
is
one
of
the
number
one
reasons
why
people
go
online.
You
know
they
even
use
the
internet
is
to
check
their
Facebook
page
I'm.
I
Pretty
sure
most
of
us
are
on
Facebook,
and
it's
also
Facebook
is
also
the
number
one
digital
marketing
channel
of
all
those
platforms
that
are
out
there.
So
it's
where
our
residents
are
it's
how
they're
getting
their
communications,
it's,
how
they're
getting
their
news,
it's
how
they're
interacting
with
each
other
and
how
they're
just
connecting
with
the
broader
communities.
So
it's
also
where
they
expect
the
the
municipality
that
they
live
in
to
be
and
where
they
expect
most
companies
and
brands
to
be.
I
You
know
nowadays,
if
you
have
a
complaint,
for
instance,
or
if
you
have
a
something
that
you
want
to
recognize
a
brand
on.
What
do
you
do
you,
you
put
post
something
on
Facebook
or
you
do
a
review
on
Facebook
or
also
on
Twitter.
So
this
is
just
the
way
that
residents
are
now
interacting
with
brands
and
companies,
and
even
governments
such
as
ours,
ours.
It
also
allows
for
just
mobile
real-time
engagement.
Like
I
mentioned
you
know,
most
people
are
checking
Facebook
multiple
times
a
day,
and
so
why
not
pop
up
in
their
newsfeed?
I
Why
not
have
an
opportunity
for
them
to
interact
with
government
or
to
find
out
what's
happening
in
their
local
government
through
this
channel?
It's
it
so
makes
it
easier
for
the
residents
to
find
our
streams.
Currently,
if
you
try
to
find
our
broadcast
on
our
website,
it
would
take
several
different
clicks.
You
may
not
even
know
where
to
go.
You
can
get
there
through
the
main
government
menu.
You
can
also
click
on
Civic,
Center
TV
and,
if
you're
not
familiar
with
a
Civic,
Center
TV
or
what
that
means,
you
may
not
understand
that.
I
That's
where
the
broadcast
is
located.
So
this
way
it's
it's
popping
up
in
their
newsfeed
and
it's
it's
just
much
easier
for
them
to
be
able
to
navigate
and
find
the
broadcast
it
integrates
into
their
the
residents
daily
lives,
and
that's
one
of
the
reasons
that
we're
you
know
we're
going
forward
with
this
pilot.
We're
also
just
seeing
a
lot
of
conversation
in
different
communities
asking
for
this
type
of
technology.
I
N
Now,
while
we
certainly
need
to
run
the
full
course
on
the
next
slide,
we
certainly
need
to
run
the
full
course
of
the
pilot.
We
do
have
some
initial
results
that
we
can
share
with
you
from
the
soft-launched
last
month
and
remember
that
with
the
soft
launch
should
this
was
done
with
very
little
promotion.
N
Now,
why
are
we
embarking
on
this
pilot?
Well,
we
certainly
think
that
we
can
improve
the
search
ability
of
our
video
content,
but
we
also
think
that
doing
something
like
box
skills
can
help
move
us
towards
our
smart
city
vision,
both
the
pillars
of
user
friendliness,
but
also
of
being
a
demonstration
city,
and,
in
fact,
like
Shireen,
said
we
are
one
of
the
first
in
the
country
or
of
any
of
box's
customers
to
get
access
to
this
pre-launch
feature.
N
D
Yeah,
okay,
cool
hi,
everyone,
my
name
is
Jeff
Wong
and
I'm.
The
account
manager
for
the
city
of
San,
Jose
I'm
here
with
the
rest
of
my
box,
see
him
and
today
we're
actually
here
to
talk
to
you
about
cloud
content
management
involvement.
Is
that
better?
Can
you
hear
me
now?
Okay,
yeah,
oh
I,
think
you
were
so.
D
D
If
you
think
about
kind
of
how
governments
have
managed
their
content
over
the
years,
oftentimes
you
see
pretty
disparate
systems,
I
mean
think
about
how
you
go
and
try
and
find
a
file
today
or
how
your
citizens
try
and
go
and
find
a
file
today,
often
times
it's
pretty
difficult.
It's
not
easy,
and
that's
really.
Where
box
comes
in
it's
kind
of
one
platform
that
works
for
all
of
your
content.
O
Great
all
right,
so
we
put
together
box
skills
in
an
effort
to
respond
to
some
really
awesome.
Innovations
in
the
world
of
artificial
intelligence
and
some
of
the
ability
to
automatically
analyze,
interpret
objects
and
faces
and
text
happening
in
complex
content
types
was
getting
really
cheap
and
really
accessible,
and
we
wanted
our
customers
to
be
able
to
benefit
from
that.
O
So
we
built
box
goals
to
improve
overall
product
and
findability
of
content
by
automatically
I'd
telling
you
what's
inside
the
content
and
to
allow
our
customers
to
engage
with
their
customers
or,
in
this
case
constituents
and
allow
their
content
to
become
more
interactive.
So,
as
you
can
see
from
this
archived
example
of
your
last
meeting,
this
will
allow
your
constituents
to
pop
in
and
experience
the
meeting
recording
in,
however
way
they
is
most
useful
for
them.
O
So
if
they
want
to
only
listen
to
what
council
member
Davis
has
to
say,
they
can
hover
over
her
face
and
then
Bob
around
to
the
point
of
the
video
in
which
she
starts
speaking
and
all
of
the
points
in
the
video
in
which
she
starts
speaking.
All
of
these,
while
the
artificial
intelligence
is
recognizing
your
face,
your
team,
or
in
this
case
our
team
has
gone
in
and
labeled
you
with
the
appropriate
name.
O
If
you
want
to
get
really
fancy,
all
of
that
stuff
can
also
happen
automatically.
You
can
train
the
algorithm
to
recognize
your
faces
when
they
appear
similarly
by
topics.
So
these
are
good,
I'm
sure,
that's
what
you
all
want
by
topic.
So
these
are
the
most
talked
about
topics
within
your
last
meeting,
and
these
are
intelligently
derived
from
the
transcript
that
was
rendered
by
the
machine
learning
algorithm.
O
So
if
you
wanted
to
understand
when
Silver
Spring
was
mentioned,
you
click
on
the
topic
and
you
can
come
to
the
point
at
which
folks
are
speaking
about
Silver
Spring
and
then
the
full
transcript
is
another
way
that
you
can
experience
this
video.
So
again,
imagine
if
someone's
just
looking
for
information
on
a
specific
topic
amid
this
full
at
two
and
a
half
hour
long
meeting,
and
they
can
do
so
by
scrolling
through
the
topic
and
clicking
on
whatever
they
want
to
learn
more
about
heading
right
to
that
point.
O
In
that
relevant
point
in
the
video
they
want
to
see
the
transcript
in
a
larger
form.
They
are
welcome
to
if
they
want
a
copy
and
paste
it
and
experience
it
in
Word
document
or
wherever
they
would
like.
They're.
More
than
welcome
to
and
I
think
that
this
can
start
painting
the
vision
for
what
you
can
do
with
this,
with
a
little
bit
of
custom
development.
So
in
the
rest
of
the
very
noisy
world
of
machine
learning,
some
other
exciting
developments
include
translations.
O
So
if
some
of
your
constituents
want
to
experience
this
meetings
transcript
in
a
different
language,
you
can
automatically
trigger
that
to
be
processed
leveraging.
Other
available
machine
learning,
algorithms,
so
overall,
we're
hoping
that
this
increases
the
engagement
of
your
constituents
with
the
archived
meeting
records
of
meetings
like
this
and
others
of
them
experience
it
in
a
personalized
way
for
them
and
make
all
of
your
content
a
little
bit
more
useful.
D
I
So,
as
Henry
mentioned
we're,
you
know
this
is
a
four
month
piloted
so
we're
in
month,
two
right
now
and
there
are
several
considerations
that
were
already
starting
to
think
about
as
far
as
next
steps
and
I
think
we're
just
waiting
for
the
next
steps
like
there,
you
go
yes,
so
on
the
Facebook
live
streaming
portion
of
the
pilot,
we
want
to
start
thinking
about
and
paying
attention
to
who
is
engaging
with
us
during
the
stream.
Are
they
engaging?
You
know
what
kind
of
conversation
is
taking
place?
I
Is
it
about
the
committee
meeting
topics
or
council
meeting
topics,
or
is
it
about
something
else
entirely?
So
that's
something
that
we're
monitoring
and
through
this
pilot,
we're
also
wondering
whether
the
product
is
gonna
fit
for
our
use
case,
as
especially
as
we
think
about
scaling
up.
Is
it
something
that
is
scalable?
Should
we
explore
other
platforms
such
as
YouTube,
which
is
also
a
popular
video
platform
where
many
people
are
are
digesting
their
content?
That
way,
we
want
to
look
at
scaling
it
up
to
see.
I
Should
we
start
looking
at
other
other
Commission
meetings
or
other
council
meetings
and
committee
meetings?
This
is
something
that
we
want
to
eventually
have
all
meetings
offered
on,
so
those
are
some
of
the
considerations
we're
keeping
in
mind
as
far
as
the
administration,
you
know
there,
there
will
be
a
resource
impact,
so
we're
looking
at
you
know
is
there:
what
do
we
have
to
bring
on?
You
know
new
staff
for
to
be
able
to
monitor
the
conversations
and
to
make
this
all
possible.
I
Similarly,
you
know
what
is
the
compliance
that
we
need
to
follow
around
record-keeping
and
archiving
of
these
broadcast?
Does
it
follow
what's
currently
in
the
city
charter,
or
do
we
have
to
look
at
you
know,
other
other?
Compliance?
Is
the
user
experience
really
better
than
what
we're
offering
now,
through
Granicus
and
and
through
our
civic
center
television?
Is
it
sufficient
and
how
does
the?
How
do
the
transcripts
work
are
people
finding
that
the
transcripts
that
are
available
through
box
skills
are
better
than
what
they
would
be
getting
otherwise
and
then,
lastly,
is
it?
I
Is
it
something
that
can
be
used
for
mobile?
Currently,
box
skills
does
not
have
a
mobile
experience
that
parallels
what
you
just
saw,
and
so,
as
we
mentioned
earlier
in
the
presentation
about
the
website,
you
know
we
do
want
to
keep
mobile
first
in
mind
and
always
have
a
mobile
first
approach
to
our
communication.
So
what
does
that
experience?
Look
like
it
is
that
something
that
will
be
developed
in
the
in
the
longer
term.
I
I
K
K
It's
that
I
missed
bringing
the
flowers
this
morning
so
but
I
do
have
a
couple
questions
in
regards
to
you
just
threw
up
a
screen
here
where
people
were
commenting
on
the
Facebook
live,
and
some
of
it
was
idle
chatter,
you
know,
but
if,
if
we
were
to
get
like
some
legitimate
complaints
or
something
that
we
want
to
act
on
I
find
it
it's
gonna
be
difficult.
We
don't
have
to
have
so
many
staff
and
read
every
single
comment
which
which
I
could
see
as
a
potential
problem
now
I.
K
We
experienced
this
on
next-door,
but
we
thought
it
was
the
greatest
thing
since
sliced
bread,
but
so
many
comments
come
in
and
then
they
expect
the
City
Council
member
absolutely
act
on
every
single
one
of
them
that
it
makes
us
look
unapproachable,
sometimes
when,
when
in
fact
that
we
just
we
just
don't
have
time
to
sift
through
all
these
comments
and
and
and
comment
or
react.
So
that's
one
of
my
concerns
and
I.
Don't
know
how
we
address
that.
I
Social
media
community
management
in
general
is
part
of
this
priority
that
I'm
looking
at
where
we're
assessing
the
current
channels
that
were
on
and
then
how
we're
engaging
with
our
customers.
It's
really
important
with
social
media
community
management.
For
that
communication
to
be
two-way,
we
can't
ask
them
to
join
a
conversation
and
then
just
not
participate
in
the
conversation
right.
So
it's.
I
That
it's
you
know
it's
a
it's
a
two-way
conversation
and
that
we're,
if
we're
really
expecting
people
to
engage
with
us
or
follow
us
or
like
us,
on
our
pages
that
we're
addressing
any
concerns
and
so
I
think
that's
going
to
be
part
of
that
governance
process
that
we
have
to
evaluate
is
how
do
we
address
those
concerns
in
a
timely
fashion?
How
do
we
offer
real-time
feedback?
I
This
is
something
that
you
know
most
brands
have
they
face,
and
it's
something
that
we
certainly
have
to
look
at
as
we
explore
engaging
more
through
pilots
like
this
or
through.
You
know,
Facebook
live
demonstrations
such
as
this.
Currently
we
have
one
staff,
member
that
is
assigned
to
social
media,
community
management
for
the
for
the
city's
main
pages
and
already
that
I
think
it's
it's
a
lot
to
manage,
and
so
we
would
certainly
see
the
engagement
increase
through
an
effort
like
this
and
we'd
have
to
look
at.
I
K
Slave
to
this
thing
and
and
I
I
kind
of
relished
the
day
where
people
used
to
write
some
actual
letters
and
read
in
that
way,
we
had
a
stream
of
things
that
we
can
actually
manage
now,
I'm
on
LinkedIn,
Twitter
and
Facebook
and
next
door,
and
you
know
I.
This
is
not
not
something.
I
want
to
necessarily
expand
my
social
media
top
processes
to
so
I
I'm
gonna,
at
the
risk
of
sounding,
like
somebody,
who's
pooh-poohing,
a
great
idea.
K
Iii
just
want
us
to
be
cautious
because
I
could
see
you
know,
even
in
our
public
comments.
Sometimes
we
we
take
ours
hours,
sifting
through
2
minute
at
a
time,
public
comment
when
you
open
it
up
to
the
entire
world,
and
we
don't
even
know
where
these
comments
are
gonna
come
from,
they
could
be
coming
from
New
York
and
have
nothing
to
do
with
resident
complaint.
I
could
see
where
we
could
possibly
spend
a
lot
of
time.
K
Spinning
wheels
on
comments
that
don't
don't
affect,
pertain
or
aren't
relevant
to
our
to
our
city
in
any
way,
and
so
I
just
want
us
to
be
cautious.
If
we're
gonna
start
rolling
out
to
this
this
to
our
City
Council
meetings,
I
could
see
us
getting
in
getting
into
a
whole
lot
of
twirling
for
potentially
no
gain
and
and
again
I'm,
not
I,
really
don't
want
to
I,
really
don't
want
to
poopoo
any
idea,
because
I
think
this
is
great
I
actually
logged
on
tonight.
Not
for
very
long.
K
L
K
Know
that
this
is
one
of
the
coolest
mayor's.
That's
for
sure
on
the
box,
thing
I
see
that
as
more
of
a
workable
tool.
Potentially,
that
being
said,
I
could
see
it
where
we
are
expending
a
lot
of
time.
You
said
it
takes
two
minutes
to
upload
one
minute
that
that
seems
to
be
like
visitor
three
hour
meeting
is
gonna.
Take
six
hours
to
upload.
Yeah
might
be
a
tough
one,
but
in
any
case,
when
you're
looking-
let's
say
you,
you
put
a
pointer
on
devs
face
on
that
example.
K
What
I
do
is
if
somebody
from
the
public
is
questioning
what
I
said
on
a
city
council
meeting
I'll,
say
here's
a
link
to
the
city
council
meeting
I
spoke
at
you
know
at
3
hours
and
46
minutes
and
27
seconds,
or
something
and
that's
what
I
send
them.
Is
it
possible
to
do
that
on
the
box
thing
that
you
have
put
together,
yeah.
O
K
K
K
P
K
So
right
now
what
my
staff
is
doing
is:
we've
actually
bought
the
software
video
editing
software
we
edit
whatever
I,
say
and
put
it
on
a
YouTube.
We
download
it
and
put
it
on
a
youtube
channel
that
I
run
out
of
my
office.
Just
it's
a
so.
It
saves
time
for
my
constituents
who
really
care
about
these
things,
not
I'm,
not
saying
a
whole
lot
of
people
do,
but
but
I
just
thought
it
would
be
cool
to
just
right-click
and
and
input
into
it.
So
I'm
not
here
here,
watch
what
I
said
here
it
is.
K
P
I
K
Okay,
all
right
all
right.
Well,
thank
you
very
much.
It
is
an
interesting
thing.
Can
you
also
look
up
by
let's
say
I'm
looking
at
a
I
only
want
to
know
rent
rental
ordinance
rights
of?
Can
you
also
search
by
words,
said
to
say:
I
want
to
I
only
want
to
hear
about
what
was
talked
about
on
rental
ordinance.
Yes,.
P
K
K
L
I
just
thought:
councilman
cameras
raised
a
really
important
point
about
our
ability
to
respond,
because
we
don't
have
that
capacity.
Given
our
staffing
challenges
and
can
we
simply
clearly
indicate
an
a
header
saying
this
is
about
the
community's
conversation
with
each
other
and
if
you
want
to
reach
us,
then
go
to
this.
This
link
this
web
page
we've
got
all
of
our
email
addresses
just
so
that
way.
Nobody
has
any
expectations
that
were
somehow
are
monitoring
the
feed.
That's.
I
I
So
if
you
are
expecting
that
sub
type
of
comment
that
you
make
in
this
meeting
is
considered
public
comment
and
it's
going
to
be
considered
as
part
of
the
policy
that's
being
addressed,
you
will
you
know
it's
not
going
to
be
seen
so
I
think
it's
just
first,
educating
the
public
around
that,
but
I
think
beyond
that
it.
It
really
is
gonna
tie
to
our
overall
social
media
philosophy
and
in
the
way
that
we
manage
our
communities
and
the
best
practice
are
kind
of
the
gold
standard
in
social
media.
I
Community
community
management
is
is
to
have
those
two-way
conversations
is
to
treat
it
like
just
like
face-to-face
communication,
and
so
it
would
be
a
little
bit
out
of
practice
to
say
you
know,
we
will
not
be
responding
to
your
to
your
the
comments
that
you
know
you
bring
up
during
this
conversation.
You
know
another
way
to
approach.
I
It
is
to
just
to
be
prepared
for
the
topics
and
anticipate
topics
that
you
think
people
might
ask
about,
and
so
we,
you
know
we're
seeing
themes
in
the
community
that
people
are
just
engaging
with
us
about,
like,
for
instance,
with
around
housing.
We
know
that
that's
a
topic
that
most
people
are
interested
in.
I
So
if
we
have
a
certain
set
of
responses
that
are
kind
of
already
in
place,
and
we
have
some
standard
responses,
then
that's
something
that
you
know
we
can
kind
of
address
those
questions
very
quickly
without
taking
a
lot
of
staff
resources,
so
the
challenge
isn't
insurmountable,
but
you
definitely
want
to
kind
of
have
a
game
plan
and
a
playbook
for
how
you're
responding
to
those
comments.
So
it's
it's
something
that
you
know
we're
I,
think
that's
what
we're
exploring
through
the
pilot
is.
First
of
all,
it's
just
you
know.
I
L
Reminds
me
a
little
bit
of
well
just
remember
a
couple
decades
ago:
it
wasn't
there,
some
TV
show
or
a
guy
and
his
dog
we're
watching
a
movie,
and
they
talked
back
and
forth
and
whatever
criticisms
they
had
in
the
movie
chappies.
Looking
at
me
like
it
didn't,
watch,
cable,
first
and
tire
might
have
been
anyway,
so
I
guess
what
I
want
to
say
was
I
wouldn't
discount
the
value
and
having
the
community
have
a
conversation
with
the
community.
M
A
E
L
I
Well,
we
currently
have
a
YouTube
channel,
so
there
I
don't
think
that
there
would
be
an
enormous
cost.
I
think
that
as
far
as
the
Box
skills
in
the
archiving,
we
would
be
incurring
some
cost.
We
don't
have
those
yet
right
now
we're
in
the
pilot
phase,
so
we
would
have
to
look
at
what
it
would
look
like
the
cost
would
impact
would
be
if
we
scaled
it
up
to
all
council
meetings
or
all
committee
meetings,
for
instance,
so
we
would
still
be
putting
that
those
numbers
together.
Okay,.
A
M
Hi
I
was
a
bit
worried
about
the
AI
ideas
around
the
box
project.
It's
nice
that
it's
separate
I
and
at
this
time
I
worried
about
you
know
you
nicely
mentioned.
You
know
what
will
be
its
accountability
practices
once
it
becomes
a
part
of
the
Civic
TV
process,
and
that
was
nice
of
you
and
you
know,
I'm
interested
as
a
subject.
You
know
what
what
are
the
possibilities
of
accountability
and
how
to
talk
about
that
openly,
and
so
that
makes
for
an
interesting
topic.
M
You
know
this
having
AI
facial
recognition.
Technology
would
be
frightening.
I
feel
too
many
of
the
people
of
his
City,
and
so
you
have
it
kind
of
an
insole
separate
corner
which
is
nice
yeah,
but
as
a
overall
city
practice
yeah,
it
I,
don't
know
how
to
bridge
those
sort
of
questions
or
even
really
fully
ask
that
as
a
society,
but
I
think
it
would
be
troubling
to
a
lot
of
people
to
as
it's
troubling
to
myself
to
to
be
allowing
Facebook
to
practice.
M
A
B
Hi,
dr.
Brooks
on
aberrancy
I'm,
an
education
researcher
and
the
education
chair
of
the
San
Jose
Silicon,
Valley
n-double-a-cp,
so
I
was
on
the
Facebook
feed
and
I
posted
a
blog
post
that
I
had
written
last
night.
I
had
emailed
it
to
some
of
the
smart
cities
folks
members
this
morning
as
well,
so
you
do
have
kind
of
a
regular
version
of
it
as
well.
I
also
had
posted
something
about
algorithmic
bias
and
facial-recognition
bias,
depending
on
you
know.
B
If
you're,
a
skin,
color
and
I
noticed
just
a
little
like
a
few
minutes
ago,
that
my
comments
had
been
deleted,
I
just
don't
they
didn't
they
weren't
there
anymore
I
refreshed
they
weren't
there
I
reposted
the
blog
post.
It's
disturbing
to
me
to
think
that
they
might
have
been
deleted
out,
no
Fitz
being
monitored
or
someone
might
have
reported
or
anything.
My
blog
is
edu
researcher
com.
The
post
is
there.
B
I
do
hope
that
it's
not
the
City
Council
staff
or
that
the
the
smart
cities
team
monitoring
those
are
silencing
community
members.
It's
concerning
and
I
hope
that
that's
something
that
you'll
pay
attention
to
in
the
process
of
engaging
community.
If
it's
true
engagement,
you
will
welcome
the
critical
questions,
the
serious
ones
that
impact
the
residents
who
can't
be
here
in
person.
Thank
you.
I
Do
have
we
do
have
somebody
monitoring
the
comments
right
now
without
actually
having
seen
it
I'm,
not
exactly
sure
what
happened,
and
we
can
provide
an
update
to
the
committee.
In
the
previous
pilot
in
April
we
had
two
staff
members
who
were
monitoring
the
conversation.
We
determined
that
we
didn't
have
enough
comments
to
warrant
two
full-time
staff
members,
so
today's
pilot
we're
looking
at
one
staff
member,
and
so
we
can
look
into
you
know
what
happened
with
this
particular
comment
today.
K
I
The
current
direction
that
has
been
given
is
to
let
all
comments
show
the
only
time
in
our
social
media
policy
that
we
would
be
taking
down.
A
comment
is
if
it's
one
of
violence
or
harassment,
but
if
it's
one
of
criticism
that
would
still
be
open
to
staying
on
the
conversation
thread.
So
that's
not
something
that
we
would
normally
take
down
when.
K
That
again,
this
is
another
pitfall
that
I
think
I
didn't
envision,
but
I
see
this
becoming
even
a
worse
scenario.
Then
then,
then,
the
one
that
I
had
envisioned
of
having
too
many
comments
now
I'm
thinking.
If
we
delete
some
some
comments,
that
people
will
be
outraged,
it
may
not
be
worth
the
effort,
in
my
opinion,
so
I
I'm
just
gonna
caution.
The
committee
okay
I,
may
not
support
this
thing
in
the
future
and.
I
K
Yes,
I
understand,
but
when
it
comes
down
to
it,
human
human
beings
eventually
make
that
deletion
right,
and
so,
if
we
have
somebody
who's,
especially
sensitive
to
something,
we
could
be
in
a
situation
where
that
person
deletes
comments
in
accordance
with
their
sensitivities
and
be
on
the
hook.
For
us,
you
know,
civil,
you
know
issues
again.
K
Look
I'm
I
have
to
be
be
a
hundred
percent.
Clear
I
would
rather
I
like
this
idea,
but
I
would
rather
us
spending
if
we're
gonna
hire
people
on
staff
I
would
I
would,
rather,
instead
of
having
people
monitor
and
and
go
do
all
these
things.
My
idea
would
be
increasing
the
number
of
people
in
our
building
and
planning
department,
so
we
can
get
to
permitting
faster
and
and/or
getting
the
permitting
online
faster
and
spend
our
efforts
and
monies
in
in
an
area
where
we're
gonna
get
the
largest
return
on
investment.
K
This
I
don't
see,
I
could
I
could
see
us
going
into
a
quagmire.
With
with
the
comments
that
were
just
made
and
my
comments
earlier,
which
which
I'm
you
know,
I
I,
know,
I
tend
to
be
a
little
light-hearted,
but
I
am
very
serious
when
I
think
about
just
how
many
comments
we'll
could
possibly
come
in
from
sources
that
have
nothing
to
do
with
San
Jose
and
it
would
be
spending
time
on
answering
every
single
one
and
so
I'm
really
concerned
about
that.
K
I
H
So
when
we,
when
we
last
left
our
heroes
on
the
business
tax
system,
this
this
project
was
really
in
a
turnaround
situation.
We'd
run
rung
the
alarm
bell
and
said
that
things
things
were
not
going
well
and
that
we
were
needing
to
take
corrective
action,
I'm
pleased
to
say
kind
of
top-line
that
that
corrective
action
is
working.
H
We
will
have
some
delays
in
the
schedule,
but
the
product
that
we're
delivering
for
the
85,000
people
who
use
our
business
tax
system
is
a
much
much
better
one
than
it
would
have
been
otherwise
and
that
we
are
on
track
to
do
that
within
the
constraints
of
the
budget
that
we
had
delineate
it
at
the
outset.
So
now
that
I've
stolen
all
the
thunder
from
the
people
who
did
the
real
hard
work,
I
want
to
turn
this
over
at
the
beginning,
to
rob,
Lloyd
I
think
we'll
be
starting
start
with
Julia.
G
Okay,
good
afternoon
committee
members,
remember
I'm
in
a
committee
meeting,
not
a
council
meeting
so
with
me
today,
and
we
have
Rob
Lloyd
who's.
The
director
of
IT
Lisa
Titano,
our
Assistant
Director
of
Finance
Ric,
Bruno
who's,
our
deputy
director
in
revenue
management,
Chris
domaine,
who
is
the
senior
investigator,
overseeing
the
whole
business
tax
program
and
then
swathi
ganach
who's,
the
project
manager
out
of
IT.
G
So
we
have
quite
a
team
here
today
to
give
you
an
update
on
our
business
tax
system,
so
the
goals
of
the
system
are
really
to
provide
a
friendly
online
access
and
a
payment
portal
for
approximately
70,000
City.
Businesses
is
to
help
improve
the
account
management
system
and
report
for
the
twenty
six
million
dollars
in
revenues
received
from
the
base
business
tax
component
of
that
revenue
stream
and
to
modernize.
G
What
is
the
end
of
a
life
system
that
we're
currently
working
on
I'm,
additionally
as
to
incorporate
the
business
tax
modernization
program
changes
when
we
first
awarded
this
contract?
The
voters
had
not
approved
the
modernization
of
the
business
tax,
so
we
have
to
incorporate.
They
incorporate
that
into
our
new
system
as
well
see
SDC
amanda
was
awarded
the
contract
in
2014
and
the
contract
was
signed
in
2015.
The
original
cost-
and
this
is
just
the
cost
to
the
vendor-
was
two
point.
G
J
Thank
You,
chairman
and
committee
members
for
having
us
here
today
the
last
time
we
provided
status
to
this
committee
in
September
of
2017.
We
did
not
have
any
work
product
to
show
you
today
is
a
better
day.
The
next
four
slides
provide
previews
of
software
functionality
that
has
been
developed
and
is
currently
in
different
stages
of
delivery,
test
and
sign-off.
Our
most
anticipated
deliverable.
The
public
portal
was
demonstrated
to
staff
on
Monday
and
we
found
it
to
be
comprehensive,
intuitive
and
an
efficient
solution
for
the
city
and
its
business
customers.
J
The
system
is
still
in
the
development
phase,
so
the
information
you
will
see
in
the
following
slides
is
not
live
data.
It
is
test
data
only
with
the
new
online
portal.
All
these
services,
you
see,
will
be
available
to
business
tax
account
holders,
in
addition
to
the
current
status
of
their
account,
customers
will
be
able
to
establish
online
profiles
and
make
payments
through
these
profiles
submit
new
business
tax
applications
maintain
their
business
tax
accounts
and
their
online
profiles
request.
Tax
refunds
and
exemptions
submit
submit
requests
for
data
and
search
San
Jose
businesses.
J
Currently,
the
city
does
not
provide
its
business
customers
an
online
option
to
manage
their
business
tax
accounts.
The
city
does
provide
an
online
payment
option,
but
it
does
not
display
the
current
account
information,
so
the
customer
must
know
how
much
is
due
in
order
to
pay
the
correct
amount
with
the
online
portal
customers
can
review
their
account,
make
updates
and
make
payments
directly
against
their
account
at
launch.
The
portal
will
be
able
to
accept
payment
from
the
four
credit
cards
shown
here.
J
J
Staff
and
managers
are
eagerly
awaiting
this
scheduling
tool.
This
screen
allows
the
program
manager
to
assign
customer
inquiries
and
tasks
to
staff
and
manage
prior
to
prioritization
of
these
assignments.
Currently,
this
effort
is
managed
through
email,
voicemail
paper
forms
in
physical
inboxes.
This
tool
will
be
more
reliable
than
our
current
process,
because
the
risk
of
loss
documentation
is
greatly
reduced.
It
improves
accuracy
because
the
data
comes
directly
from
the
customers
account
in
the
system
and
the
manager
and
staff
are
accessing
the
same
data.
J
J
Our
current
system,
in
our
current
system
reports,
are
not
immediately
useful
in
the
form
in
which
they
are
generated
from
the
system.
For
example,
the
current
aging
report
starts
with
a
data
dump
from
the
system
and
is
developed
in
an
elaborate
spreadsheet,
requiring
several
iterations
of
data
manipulation.
The
following
list
of
reports
you
see
here
have
been
developed
based
on
the
final
reporting
objective.
J
To
follow
the
example,
the
aging,
with
the
aging
report
for
BTA,
has
been
programmed
such
that
it
is
immediately
useful
and
does
not
require
manipulation,
so
the
program
manager
can
analyze
his
receivables,
formulate
collection
strategies
and
deploy
resources
as
needed.
This
automation
allows
staff
greater
capacity
to
focus
on
higher
priorities
such
as
serving
customers
managing
accounts
and
collecting
revenue.
J
The
ability
to
extract
raw
data,
however,
will
still
be
available
to
staff
in
the
event
of
that,
a
customized
report
what
is
needed
or
that
complex
analysis
needs
to
be
performed,
so
we
will
still
be
able
to
do
that
for
you
and
with
that
I'll
hand
it
off
to
rob
who
will
talk
about
where
we've
been
and
where
we're
going
to
from
here.
So.
Q
Good
afternoon
committee
members,
by
way
of
history,
when
we
spoke
to
you
last,
we
did
have
to
inform
you
that
we
had
rang
the
alarm
on
this
project
and
that
we
actually,
after
having
two
years,
had
no
product
to
show
as
kept
referenced.
And
what
we
were
doing
was
rearranging
and
resetting
that
project
and
seeing
if
the
existing
vendor
was
going
to
be
able
to
continue
and
what
requirements
we
had
and
how
we're
gonna
manage.
The
project.
Heading
forward.
Q
Happy
to
report
to
you
that,
through
those
negotiations,
the
new
ownership
of
the
company
actually
took
full
responsibility
and
putting
up
all
the
resources
that
we
asked
asked
for
in
those
negotiations.
And
since
then,
those
those
two
red
elements
in
the
middle
of
the
timeline
have,
in
the
past,
roughly
six
months,
delivered
more
product
than
was
delivered
in
the
first
two
and
a
half
years,
and
that
is
actually
hitting
the
goals
that
we
had
defined
for
the
project.
Originally.
Q
The
team
is
actually
defined
saying,
since
we
have
some
additional
time
to
work
with,
and
we've
worked
around
some
of
the
critical
deadlines
related
to
the
ballot
initiative.
We're
gonna
take
that
time
go
through
an
alpha
and
a
beta
use
that
that
that
space
we
have
to
get
customer
feedback
and
make
sure
that
the
customer
experience
or
the
other
of
the
other
end
of
this
is
going
to
be
as
optimal
and
positive
as
possible.
So
what
that
means
is
we
are
going
to
hit
the
budget
line.
Q
We
are
going
to
hit
the
scope
and
feature
line
and
actually
have
more
than
we
had
planned
for,
and
the
business
value
from
the
team
has
said
is
going
to
be
at
or
superior
to
what
we
had
expected
originally,
but
we
are
going
to
miss
the
deadlines
that
we
hadn't
had
set.
So
we're
looking
actually
more
for
that
June
to
July
timeframe
is
where
we're
going
to
end
up
delivering
this.
This
project,
and
the
last
thing
I'll
say
before
handing
over
to
Rick,
is
we
have
delivery
of
three
of
the
seven
major
milestones.
E
Good
afternoon
council
members
as
we
head
down
as
we
head
towards
towards
the
homestretch
here,
we
are
building
in
time
to
gather
input
from
the
community
through
user
experience
as
Rob
referenced.
We're
also
preparing
customer
outreach
and
communication
plan
for
the
business
tax
system
as
we
go
live
our
communication
plan
will
take
the
form
of
two
tracks,
one
short-term
track
that
will
support
the
soft
launch
and
one
medium-term
track
that
will
drive
customers
to
the
online
portal
after
the
after
the
product
stabilization
period.
E
Our
near-term
communication
plan
will
consist
of
updating
renewal
notices
with
the
reference
to
the
online
portal
launch
documenting
how-to
guides
for
ease
of
navigation
through
our
portal
screens,
as
well
as
developing
training
scripts
for
our
contact
center
staff
to
assist
customers
that
have
questions
once
the
new
application
is
through
the
stabilization
phase.
Our
goal
will
be
to
drive
businesses
to
the
portal
for
a
number
of
self-service
functions.
E
We
fill
these
communication
strategies
will
reach
the
majority
of
business
tax
users,
but
we're
also
mindful
that,
even
with
the
most
comprehensive
communication
plan,
the
remains
opportunity
for
businesses
to
miss
the
notification
that
our
online
portal
is
available.
This
is
compounded
by
the
fact
that
businesses
are
only
required
to
renew
their
business
tax
licenses
once
a
year.
With
that
in
mind,
our
aim
is
to
deliver
a
simple
and
transparent
product:
that's
both
intuitive
and
user
friendly
for
our
customers.
G
Okay,
so
in
summary,
our
project
status
is
yellow,
partly
because
we're
still
pushing
towards
that
schedule
with
respect
to
the
original
specifications
plus
the
modernization
I'm
as
Rob
mentioned,
CSD
C
is
delivering,
but
not
within
our
current
project
plan
timeframes,
but
we
think
they're
taking
this
time
for
additional
quality
assurance
and
testing
is
important,
because
this
is
a
user
is
a
very
customer.
Focused
experience
is
oftentimes.
G
Maybe
one
of
the
only
experiences
that
a
company
may
have
with
the
city
is
paying
their
business
tax
and
we
want
that
to
be
a
very
positive
experience
for
them
and
not
to
be
frustrated.
So
we
want
to
take
the
time
to
make
sure,
as
Rick
pointed
out,
that
it's
simple
intuitive,
they
click
a
button,
they
make
a
payment
and
they
exit
the
system
and
they
have
a
positive
experience.
G
So
we
are
delivering
the
project
within
the
original
cost
and
contingency,
and
despite
all
these
delays,
there
has
not
a
significant
amount
of
compensation
to
the
vendor
still
needs
to
be
paid,
so
they
not
been
paid
very
much
at
all.
At
this
point,
so
we
have
a
targeted,
go
live
for
June.
That
date
is
still
at
risks.
G
We
hope
to
have
it
go
live
sometime
this
summer,
as
we
mentioned,
we'll
have
a
soft
launch
at
first,
and
the
quality
assurance
is
again
I
can't
stress
a
much
how
imperative
that
is
to
the
overall
project
success
and,
as
Lisa
talked
about,
it
really
does
improve
our
management
of
the
twenty
six
million
dollars
in
annual
revenues
that
we
get
that
we
receive
from
approximately
70,000
businesses.
So
we
want
to
you
know,
be
have
a
better
opportunity
to
manage
that
process
and
again
a
friendlier
business
revenue
collection
with
this
one
application.
G
D
Thank
you
for
the
update.
I
just
have
one
question:
will
people
be
able
to
opt
out
of
getting
the
paper
bill
and
just
get
get
an
email
for
their
bill
going
forward
when
we're
totally
live
on
this
system,
it
would
save
us
postage
and
paper
costs
and
I
get
most
of
my
bills
online.
So
that's
why
I'm
asking.
J
D
L
The
messenger
I
recognize
going
with
an
outside
vendor
here,
but
we
all
have
campaigns
and
for
a
few
hundred
bucks
we
get
a
donation
page
up
on
the
campaign
website,
with
a
back
office
data
collection
in
a
reporting
system
and
I'm,
trying
to
understand
the
bells
and
whistles
that
apply
here
that
make
this
so
much
more
challenging
for
this
vendor
than
what
is
a
pretty
routine
process
on
the
scale
of
a
you
know,
just
something
in
a
payment
acceptance
page
with
a
with
a
back-office
data
collection.
Well,
what
am
I
not
seeing
so.
Q
That's
actually
a
really
good
and
profound
question,
because
what
is
on
the
surface
actually
is
supposed
to
look
simple,
but
underneath
that
is
a
lot
of
management
and
data
as
well
as
calculation,
and
when
you
get
it
wrong,
you
know
it's
a
very
loud
wrong
and
outreach,
but
the
the
processes
that
they
have
in
terms
of
calculating
managing
the
the
large
number
of
folks.
The
way
I'd
explain
it
best
is
that
you
have
say
with
special
taxes
as
well
or
special
fees
and
including
business
tax.
Q
Is
you
have
a
lot
of
folks
with
a
lot
of
different
rules
that
can
apply?
There's
the
exemption
process,
there's
the
calculation
of
their
direct
tax
if
they
have
any
late,
there's
late
fees
as
well,
it
feeds
into
collections
and
what
we
can
benefit
from
if
we
manage
this
well,
is
that
we
can
actually
audit
things
and
make
sure
that
we're
covering
all
the
taxes
that
should
be
paid
in
a
more
proactive
way
and
not
missing
revenue
than
we
have
in
the
past.
So
all
in
all.
Q
L
G
Remember
with
the
modernization
it's
the
number
of
employees
and
then
it
steps
up
the
rate
steps
up,
so
you
have
different
bands,
so
that
creates
the
additional
complexity
and
then,
if
somebody
and
then
that
tax
rate
increases
every
year
through
the
cola
process,
and
so
if
you
have
somebody
who
has
a
late
charge,
that
late
charge
is
being
calculated
then
backwards
on
rates
that
are
different
in
each
year
going
backwards.
So
that's
where
the
math
kind
of
comes
in
and
then
also
as
Rob
alluded
to
is
we're
also
using
the
portal
for
those
other
tax.
G
Q
Thank
you,
and
just
maybe
a
last
variable-
is
it's
been
such
a
an
email
and
paper-based
process
that
that
doesn't
lend
to
great
automation
or
great
auditing.
So
what
we've
seen
the
team
really
gravitate
towards
is
a
lot
of
opportunities.
They
see
to
make
that
process
work
even
better
and
do
pre-processing
rather
than
have
to
catch
things
after
the
fact,
which
is
a
lesser
customer
experience
that
they've
expressed,
they
want
to
fix.
H
K
Does
the
portal
have
a
place
where
somebody
can
type
in
if
they
don't
know
whether
they
qualify
for
the
scene?
The
exemptions?
Is
there
a
like
wizard
that
could
tell
you,
like
hey
I,
only
say
this,
because
I
actually
went
in
person
and
stood
in
line
three
times
to
know.
If
my
mom
qualified
for
an
exemption
and
I
had
two
different
answers,
and
so
is
there
a
on
the
website?
You
know
often
often
people
don't
know
if
they
qualify
for
an
exemption.
You
know
you're
the
way
I
saw
it
presented.
K
K
R
Depending
upon
the
type
of
exemption,
there's,
there's
gonna
be
some
information
that
it's
gonna
be
requested
by
the
customer,
but
also
provide
that
they
put
the
information
in
the
system.
It's
going
to.
Let
them
know
whether
additional
information
is
needed
or
if
it's
going
to
be
approved
or
rejected.
So,
to
give
you
an
example
in
regards
to
that
safest,
the
hardship
exemption
if
they
provide
their
the
tax
information
will
ever
schedule
that
is
necessary
in
regards
to
that
they
put
that
information
in
there
it's
gonna
automatically.
R
Let
them
know
if
one,
if
it's
the
wrong
at
one
type
of
information,
maybe
they
populate
the
area
incorrectly
or
provide
that
they
put
the
information
in
there
correctly,
whether
or
not
they
get
approve
right,
then
it
there.
So
then,
there's
going
to
be
information
on
how
the
steps
it
step-by-step
process
and
how
to
complete
that
particular
exemption.
So.
K
There's
gonna
be
an
area
where
they
upload
their
tax
return.
That's
correct,
okay,
all
right,
and
so
let's
say
let's
say:
I,
don't
know
that
I
qualify
for
an
exemption
and
I
start
filling
out
the
form
and
I
and
does
the
form
ask
me
how
much
I
make
and
automatically
think
about
an
exemption?
For
me,
let's
say
that
I.
K
R
K
H
And
Councilmember
the
the
concerns
are
the
way
that
you're
thinking
about
is
actually
very
consistent
with
customer
feedback.
That
we've
heard
on
other
issues
is
I,
don't
want
to
have
to
hunt
through
your
system
and
have
to
intuitively
know
what
your
ways
of
doing
things
are
I'd
like
to
be
able
to
answer
a
few
questions
and
then
get
directed
to
the
right
place
so
again,
going
back
to
sort
of
the
iterative
nature
and
approach
of
this.
H
I
won't
promise
that
we'll
be
able
to
get
everything
back
in
the
first
first
iteration,
because
that's
not
how
we
work,
but
part
of
what
we
want
to
do
is
if
we
surface
problems
that
that
people
aren't
understanding
or
aren't
thinking
about
how
they
qualify
that
exactly
this
kind
of
upfront
info
and
these
wizards
and
ways
to
guide
through
are
some
of
the
logical
next
steps
and
the
ways
to
address
that.
So
this
is
goes
back
again
to
keep
pitching
at
the
digital
services
strategy.
H
K
G
E
G
So
now
that
we've
had
one
year
of
modernization
of
the
tax,
we
want
to
give
an
opportunity
for
the
businesses
to
kind
of
come
clean
to
the
extent
that
maybe
they're
not
reporting
everything
correctly
before
we
embark
on
an
aggressive
enforcement
campaign,
and
so
we
expect
to
be
launching
that
after
we've
stabilized
the
system,
and
that
would
be
another
way
that
we
would
outreach
the
system
through
the
amnesty
program
as
well.
So
so
we
expect
that
to
happen
sometime
during
fiscal
year,
1819
assuming
it's
approved
by
the
council
as
part
of
the
budget
process.
Thank.
A
You
councilmember
I
just
want
to
just
reiterate
with
council
member
Davis,
said
upslope
we're
so
used
to
getting
an
email.
You
click
on
a
link.
You
go
to
the
website,
maybe
you'll
answer
one
or
two
questions
put
in
your
credit
card
information
hit
submit
and
you're
in
you're
done
for
the
vast
majority
of
the
users.
That's
the
experience
that
they're
going
to
want
to
have.
So
we
just
want
to
make
sure
that
that's
the
experience
that
they
do
do
have
so.
A
M
Hi
I
wanted
to
start
with
a
nice
beginning,
but
I
can't
seem
to
think
of
it.
So
I
have
to
go
into
my
my
heavy,
and
that
is
about
the
data
collection
practices
that
will
be
the
to
mention
the
big
belly
I
need
to
I.
Try
I,
didn't
say
it
in
yesterday's
rules.
An
open
government
but
I
need
to
make
clear
with
yourselves
today
and
with
a
remainder
of
how
we're
going
to
talk
about
the
big
belly.
M
You
know
I
want
to
be
polite
and
how
we
talk
about
it,
but
the
way
I've
been
talking
with
the
VTA.
You
know
they
they've
made
it
kind
of
clear
that
San
Jose
has
a
important
part
in
the
big
belly
project
and
they're
going
there.
Input
is
going
to
be
needed
on
the
technology.
That's
used
on
the
project.
It
is
not
the
VTA's
responsibility
once
they've
bought
the
project
is
what
they've
been
telling
me.
So
that
means
you
know.
M
People
like
the
MTC
Bart
yourselves,
you're
gonna
have
much
more
of
a
say
about
what
the
big
belly
project
is
about,
and
I
don't
want
to
play.
Gotcha
politics
about
this.
I
want
to
be
I
want
to
create
an
open
setting
and
dialogue
that
we
can
talk
about
this
honestly
and
and
learn
to
work
openly
about
what
it's
this
project
is
about,
what
you
know
how
it
will
work
and
what
choice
is
what
we
have
and
to
hopefully
you
know.
M
I
would
really
like
to
end
this
project
in
a
three
to
six
month
period
as
soon
as
possible
and
develop
different
ideas
for
the
data
collection,
that's
needed
by
part
and
MPC
and
others.
That's
first
and
foremost,
for
everybody
is
on
everybody's
mind
and
it
really
is
brought
up
for
the
feature.
How
I
think
IOT
should
be
thought
of
as
not
as
were,
data
collection
and
law
enforcement
worked
together
to
collect
things,
but
data
collection
should
be
separated
from
law
enforcement
collection
ideas.
Thank
you
very
much.