►
Description
City of San José, California
Smart Cities & Service Improvements Committee of August 4, 2022
Pre-meeting citizen input on Agenda via eComment at https://sanjose.granicusideas.com/meetings.
This public meeting will be held at San José City Hall and also accessible via Zoom Webinar. For information on public participation via Zoom, please refer to the linked meeting agenda below.
Agenda https://sanjose.legistar.com/View.ashx?M=A&ID=987828&GUID=FFA483F7-1CA4-41B6-8F20-D8B09F71B199
A
A
A
A
A
B
Afternoon,
everyone
welcome
back.
I
hope
everybody
had
a
great
july
recess
excited
to
be
back
in
person
for
a
committee
meeting
for
the
first
time
in
a
very
long
time.
I
want
to
welcome
everyone
to
the
smart
cities
and
service
improvements
committee
meeting
for
august,
we'll
start
with
our
code
of
conduct
before
we
jump
in.
I
want
to
remind
the
committee,
members
and
members
of
the
public
to
follow
our
code
of
conduct
at
meetings,
and
this
includes
commenting
on
the
specific
agenda
item
only
and
addressing
the
full
body.
B
Public
speakers
will
not
engage
in
a
conversation
with
the
chair
council,
members
or
staff.
All
members
of
the
committee
staff
and
the
public
are
expected
to
refrain
from
abusive
language,
repeated
failure
to
comply
with
the
code
of
conduct
which
will
disturb,
disrupt
or
impede
the
orderly
conduct
of
this
meeting
may
result
in
removal
from
the
meeting
this
meeting
of
the
smart
cities
and
service
improvements
committee
will
now
come
to
order,
and
can
we
call
the
role.
B
A
B
C
Thank
you,
chair,
rob
lloyd,
deputy
city
manager
for
the
city
of
san
jose.
Welcome
to
the
the
chair,
the
mayor
committee,
members
and
esteemed
members
of
the
public
item.
A1
is
a
continuance
of
the
allowance
for
members
of
the
smart
cities
and
service
improvements
committee
to
attend
meetings
via
teleconference
during
the
governor's
proclaimed,
coveted
state
of
emergency
staff
recommends
a
motion
and
approval
of
this
item.
It
requires
a
majority
vote
to
pass
per
california
government
code
neelum,
and
I
are
here
to
answer
any
questions
that
you
have.
E
All
right,
thank
you,
claire
beekman.
Here,
thanks
for
noticing
my
hand,
I
I
guess
I've,
given
my
my
thank
yous
to
yourselves
for
continuing
having
the
hybrid
process.
Congratulations
that
you're
actually
meeting
in
public,
but
I
thank
you
that
you
are
continuing
the
hybrid.
I
think
it
serves
an
interesting
purpose
and
it's
learning
how
to
grow
in
this
in
this,
in
this
era,
sorry
hold
on
I'm
on
the
public
transit.
I
you
know
in
this
era
of
covid.
E
Thank
you
that
we're
trying
to
figure
out
ways
to
adjust
and
work.
Well,
it
actually
brings
out
something
about
better
practices.
Good
luck,
how
we
can
like
with
alfresco
things,
work
on
this
issue
in
the
future.
E
I
wanted
to
add
that,
with
the
goodness
of
this
sort
of
hybrid
meeting
process,
the
importance
of
data
collection
and
and
and
the
tech
that's
involved,
I
hope
we
can
develop
ways
that
people,
if
they're
uncomfortable
with
with
this
technology,
that
they
can
ask
yourselves
questions
and
have
and
be
given
answers
about.
The
open
public
policy
practices
that
this
sort
of
you
know
technology
allows
ourselves
for
or
gives
to
us
and
works
on
works
towards
good
luck.
How
we
can
have
open
public
policies.
G
A
G
H
H
H
That's
what
I
have
a
problem
with,
so
why
don't
we
just
go
ahead
and
just
make
it
a
standard
operating
procedure
of
democracy
in
the
way
city,
san
jose
does
does
business
and
then
just
leave
it
at
that,
and
not
hide
behind
these
laws,
because
lawyers
hide
behind
laws.
I
don't
trust
lawyers,
I
don't
trust
lawyers
at
all,
because
what
they
do
is
they
use
language
and
they
pervert
the
english
language
and
they
twist
it
and
they
turn
it
and
they
turn
it
and
they
make
something
completely
irrational,
rational!
H
That's
how
come
we
had
the
decapitations
here
in
san
jose?
Is
we
make
the
irrational,
okay
and
rational?
Secondly,
is
this
data
collection
that
was
previously
mentioned?
Is
that
you're
collecting
a
lot
of
data?
I
don't
care
if
it
doesn't,
if
it
doesn't
have
my
name
on
it,
I
don't
care.
If
it
it
still
has
markers.
H
It
still
knows
that
it's
coming
from
a
particular
computer
terminal,
a
particular
phone
or
a
particular
laptop,
and
it
gleans
all
this
other
information
from
there
and
you're
not
honest
about
the
way
that
that
information
is
used
in
order
to
conduct
your
business
and
because
of
that,
that's
why?
I
don't
trust
you.
So
I
think
we
need
more
open
government
information.
B
Thank
you,
okay,
great.
Thank
you.
Okay,
we
are
on
to
the
review
of
the
work
plan.
My
understanding
is
the
committee's
work
plan
was
adopted
at
rules
yesterday.
Is
there
any
further
action
needed?
Okay,
great
and
I
don't
see
anything
on
the
consent
calendar,
so
we
will
get
on
to
reports
rob.
Do
you
want
to
tell
us
what
our
first
report
is.
C
Absolutely
thank
you
good
afternoon
again,
chairperson
mayhem,
mayor
lucardo,
vice
mayor
jones
committee,
members
and
members
of
the
public
again
rob
lloyd,
wbc
manager
for
the
city
of
san
jose
for
our
june
or
sorry.
For
our
august
meeting
city
staff
will
present
two
items.
First,
under
d1
we
have
a
an
update
on
the
city's
innovation
and
technology
project
management,
the
impacts
of
related
processes
and
policies,
statuses
of
initiatives
and
resolution
of
the
city
auditor
recommendations
presented
in
2019.
C
C
Included,
is
staff's
address
of
items
from
council
member
mayhem's
determinants
september
2021,
memo
approved
by
the
committee
hermann
sedano
and
many
department
service
owners
clean
james
thompson.
Our
fire
marshal
will
present
on
that
item.
So
to
start
us
off
talent,.
J
J
J
J
J
J
J
Five
new
projects
were
added
to
the
queue
the
employee,
tenant
talent,
acquisition,
software
replacement
project,
which
will
improve
the
process
for
candidates
to
apply
for
city
jobs.
We
hope
this
will
improve
the
current
vacancy
rate
to
a
new
project
in
the
finance
area,
will
increase
the
efficiency
and
improve
services.
J
J
G
Good
afternoon
mayor
chairperson
committee
members
and
members
of
the
public,
my
name
is
shirley
jung
and
I
am
a
products
projects
manager
with
itd.
Next,
we
like
to
address
our
status
on
tech
deployment,
audit
recommendations
to
date.
Staff
has
resolved
15
of
19
recommendations
across
both
the
2016
and
2019
reports,
with
four
recommendations
remaining
on
the
screen
recommendations.
Six,
seven
and
nine
are
targeted
to
be
implemented
by
october
of
this
year
after
we
make
updates
to
refine
current
policies
and
processes,
as
well
as
making
updates
to
the
public
project
status.
G
G
Our
next
slides
addresses
impact
on
project
success
via
the
3po
team
and
the
independent
verification
and
validation
review
process.
To
start
with
background
information
prior
to
2016,
the
city
had
not
invested
in
formal
product
project
management
that
supports
large
multi-department
technology
projects.
As
a
result,
project
success
rates
were
below
5
in
2016..
G
G
G
G
G
The
ivnv
review
is
done
once
every
two
months
for
three
projects.
These
projects
are
selected
based
on
a
grading
scale.
All
assessments
that
come
from
the
review
are
then
summarized
to
the
smart
cities
committee.
Once
projects
have
been
selected,
the
ibm
v
process
starts
with
a
review
of
the
project
by
the
3po
division
manager.
G
The
potential
risks
are
identified.
The
review
will
escalate
to
phase
2a,
which
requires
an
internal
experts
group
to
weigh
in
on
recommendations
and
next
steps.
If
issues
remain
or
escalate,
then
2b
would
require
an
independent
consultant
to
be
involved
I'll
now
hand
it
back
over
to
khaled
to
discuss
the
citywide
dashboard.
J
J
As
you
can
see,
the
dashboard
is
hard
to
read
and
if
you
can
read
it,
then
it's
hard
to
understand.
We
will
redesign
the
dashboard
to
better,
engage
the
community
focus
on
what's
important
to
the
public
and
will
remove
internal
projects
and
use
user-friendly
words
and
terms
that
can
be
easily
understand
by
the
community.
J
B
H
Yes,
paul
soto
from
the
horseshoe
councilman
mayhem.
We
had
a
meeting.
I
think
it
was
a
late
late
2021,
where
I
asked
you
and
you
agreed
and
rightfully
so.
You
agreed
that
we
needed
to
simplify
the
dashboards
and
articulate
this
language,
because
just
a
regular
citizen
from
the
public
man
can
attend
these
meetings
and
and
understand
all
this
esoteric
language.
H
You
know
that,
and
I
know
that-
and
we
agreed
on
that,
okay
and
then
later
on
in
the
meeting,
okay
mayor,
licardo,
side,
busted
on
that
conversation,
and
he
said
no,
you
know
what
man
no
no
don't
make
it
easier
now.
I
know
you
remember
that
conversation
because
I
remember
it
well,
because
it
was
one
of
the
first
times
where
I
saw
the
mayor:
stick
his
nose
into
something
that
wasn't
even
his
conversation.
H
It
had
nothing,
absolutely
nothing
to
do
with
him.
You
were
the
chair
of
the
meeting
and
it
was
your
decision
that
you
had
made
to
ensure
that
these
that
reading
these
dashboards
is
simplified,
so
that
the
layman
can
approach
how
the
technologies
are
being
used
in
their
city.
H
It's
very
simple,
and
so
what
I'm
asking
you
right
now
is
to
to
reiterate
your
position,
that
that
absolutely
needs
to
be
done
so
that
it
keeps
mayor
licardo,
who's
on
his
way
out
the
door
and
and
rightfully
and
and
gladly
so
that
he
doesn't
sideways
this
conversation
again
with
his
rhetoric,
because
he's
interfering
with
the
city's
ability
to
progress.
Okay,.
E
Hi
blair
beekman
here
thanks
for
the
report,
you're
you're
you're
working
towards
an
assessed
ability
to
understand
this
process
better.
So
all
the
public
can
understand.
Thank
you
for
that.
As
a
person
of
the
everyday
public.
I
I
wanted
to
offer
that
I
on
your
on
what
will
be
on
the
agenda
council
agenda
next
week
is
an
item
about
the
future
of
somehow
centralizing
the
future
of
transit
street
light
issues
or
something
or
just
street
light
issues
basically
and
then
reviving
it.
E
E
Those
kind
of
monitors,
say
actually
house
a
lot
of
technology
in
them
a
lot
of
different
technology
uses,
and
we
should
be
able
to
note
that
more
clearly
to
ourselves
and
be
honest
about
that,
and
not
be
afraid
to
be
honest
about
that,
and
you
know
all
the
technology
it
offers
within
that
little
system.
It's
pretty
impressive
and
I
hope
we
can
start
to
have
more
open
conversations
about
what
it
can
do
and
what
it
records.
The
cameras
that
are
used
to
record
things
and-
and
the
like.
E
A
K
Hello,
christian
greco
from
the
winchester
orchard,
neighborhood
association,
I'm
the
vice
president
and
traffic
and
transportation
liaison
for
the
winchester
orchard,
neighborhood
association,
I'd
like
to
speak
regarding
the
memo
for
this
item:
innovative
innovation
and
technology
project
management.
K
The
letter
from
mr
tafiq
from
july
25th
on
page
two
scrolling
to
it
here
page
two
shows
one
of
the
five:
let's
see
one
of
the
five
strategic
areas
to
advance
city
capabilities
as
the
last
one
being
demonstration
reimagine
the
city
as
a
laboratory
and
platform
for
the
most
impactful
transformative
technologies
that
will
shape
how
we
live
and
work
in
the
future.
K
My
question
is:
why
should
we
only
be
looking
at
technologies?
I
suggest
that
we
should
be
looking
at
innovative
and
transformative
ways.
The
city
does
business,
particularly
with
interfacing
with
neighborhoods
and
residents.
K
Technologies
might
lead
us
down
the
wrong
path
or
to
a
dead
end,
where
ways
of
doing
business
might
actually
meet
the
needs
of
the
people.
Secondly,
the
paragraph
right
below
that
is
to
implement
a
city-wide
constituent
relationship
management
system
to
better
coordinate
and
respond
to
residents
needs
if
the
san
jose
311
platform
is
regarded
as
that
relationship
management
system.
I
would
say
that's
wrong
that
the
311
app
is
merely
a
platform
to
receive
input
for
city
actions.
It's
not
a
relationship
management
system.
B
L
I'd
like
to
oh
here,
we
go
there's
the
button
over
there
on
the
left.
Okay,
I
got
it,
okay,
fabulous!
Okay!
Thank
you.
First,
I
just
wanted
to
say
congratulations
on
the
success
of
the
3po
initiative.
I
think
this
is
really
demonstrative
of
what
can
happen
when
you
get
good
people
working
hard
together
and
pushing
together
and
it's
it's
really
dramatically
improved
our
performance
and
I'm
just
grateful
for
everybody
making
this
effort,
and
particularly,
I
think
it
was
rob
who
nudged
me.
L
I
don't
know
probably
two
or
three
business
cycles,
our
budget
cycles
ago.
That
said
hey.
We
really
need
to
invest
in
project
management,
and
I
think
that
that
effort
eventually
funded
got
this
thing
rolling
and
I
just
want
to
say
thank
you.
I
think
this
is.
This
is
a
great
great
thing
and
the
right
thing
to
do.
I
had
a
very
quick
question.
I
guess
probably
for
surely
about
the
the
I
know
there
were
a
lot
of
projects
in
this
just
that
just
flash
in
front
of
our
eyes,
but
particularly
the
community
wi-fi.
L
C
Yeah,
I
think
I
can
help
out
on
that
one.
So
we've
been
working
with
library
and
library's
been
the
leader
on
the
digital
inclusion,
digital
equity
work.
Okay,
there
have
been
some
delays
on
that
project,
a
reassignment
of
a
contract
that
came
to
council
and
was
approved,
and
then
there
are
three
additional
builds
one,
a
very
large
independence
in
terms
of
the
physical
space.
C
I
think
all
those
are
due
for
early
2023,
but
we'll
come
back
to
you
with
your
official
dates.
They
are
on
track
and
they
have
been
updated.
They
change
color,
because
those
mitigations
have
been
put
into
place
to
address
the
delays,
supply
chain
issues
and
contract
issues
that
we
ran
into.
Okay,
wonderful
and
I
think
actually,
ann
grabowski
might
be
on.
A
Mayor,
thank
you
so
much
ann
grabowski,
division
manager
with
san
jose
public
library,
overseeing
digital
equity
initiatives.
I'm
actually
really
excited
to
tell
you
that,
just
today
we
learned
that
the
independence
network
area,
as
well
as
the
andrew
p
hill
attendance
area,
are
at
99
percent
completion
on
the
installations
and
we'll
move
into
final
testing
and
public
benefit
next
week.
So
two
of
the
three
attendance
areas
that
were
in
flight
are
actually
coming
in
for
a
landing.
A
We
are
facing
some
supply
chain
issues
that
will
lead
us
to
close
out
oak
grove
on
schedule,
but
of
course
we
would
have
liked
them
to
be
closed
out
already
and
mount
pleasant
and
silver
creek,
which
are
the
final
two
networks
in
our
portfolio
are
in
procurement
now
and
we're
actually
about
to
award
a
contract
for
mount
pleasant.
Silver
creek
is
in
procurement
and
those
will
be
closed
out
in
the
early
part
of
2023.
But
we
are
well
on
track
and
excited
to
get
those
closed
out.
L
A
It
is
fair
to
say,
the
networks
won't
be
optimized
by
the
time
school
starts,
so
we
can't
guarantee
full
performance
and
will
still
be
tinkering
with.
You
know,
antenna
directions
and
things
like
that
to
make
sure
that
everyone
gets
the
best
service,
but
they
will
be,
they
will
be
open
as
we
go
into
final
optimization.
Those
networks
will
be
public
and
people
will
be
able
to
use
them.
L
A
They
are
we're
looking
at
approximately
564
access
points,
and
I
can
come
back
to
you
on
the
final
population
that
should
be
served
by
those,
but
they
are
significant
areas
of
the
city.
Okay,.
B
Great
thanks
mayor,
I
don't
see
any
other
hands.
I
had
a
quick
question.
First,
I
will
echo
mayor
locato's,
congratulations
to
the
team.
It's
clearly
come
a
long
way
in
improving
how
we
manage
projects
to
ensure
that
we
deliver
value
to
the
community.
So
I
think
that's
something
very
much
worth
celebrating.
B
I
did
want
to
just
for
my
own
clarification,
ask
a
little
more
about
the
dashboard
and
the
improvements
that
you'll
be
making
looking
at
slide.
13..
Can
you
remind
me
what
the
difference
is
between
value
and
impacts?
J
Thank
you,
chairman,
calif
chief
permission
officer
value
is
today's
being
measured
by
the
internal
customer,
so
what
the
department
thinks
the
value
is
for
them.
Okay,
what
we're
not
capturing
today
is
the
value
to
the
public,
in
other
words,
I'll
give
an
example.
J
If
we're
upgrading
a
database,
it's
just
some,
it's
not
something
that
the
public
will
see
or
feel
unless
it's
going
to
improve
performance,
so
the
value
might
be
high
to
the
internal
user,
but
we
need
to
find
a
way
to
kind
of
explain
this
information
to
the
public,
but
it
means
something
to
them,
so
they
can
understand
that
we're
doing
something
to
improve
community
services
or
make
things
faster
or
more
secure
than
anything
like
that
right.
So.
L
J
B
C
And
council
member,
just
because
of
the
history,
the
value
is
business
value
impact
actually
came
from
your
memo
that
was
adopted
by
approved
by
the
the
committee
and
that's
supposed
to
translate
it
into
how
this
touches
the
community
and
how
this
would
be
important
to
them.
We
have
to
get
better
and
better
at
that
language,
though
it's
it's,
it's
not
coming
quickly
or
naturally,
but
we'll
keep
working
on
it.
B
Okay,
I
remember
the
conversation
last
year
and
I
I
could
see
people
being
confused
between
value
and
impact
they
they
feel
very
similar.
I
think,
it's
probably
fair
to
say,
there's
an
internal
facing
value
that
we're
very
acutely
aware
of
because
it
affects
our
day-to-day
operations
and
then
there's.
How
do
we
put
in
simple
terms
what
what
the
public
value
is,
which
could
be
a
savings
to
taxpayers?
It
could
be
a
freeing
up
staff
time
to
do
other
things,
whatever
whatever
it
might
be.
B
B
F
C
Yeah,
so
a
couple
examples,
councilmember
cohen,
would
be
savings
program,
improvements
response.
We
have
some
feedback
from
the
committee
in
terms
of
follow
through
and
follow
up,
but
what
these
investments
actually
would
be
felt
in
the
community
on
we're
good
at
getting
updates
from
from
the
teams
on
here's,
how
it's
improving
our
process
and
for
staff
practicing
that
language
of
community
impact
is
one
of
the
improvement
areas
that
we
have
identified
for
the
october
22
update.
F
E
B
Yeah
anything
else
go
through
okay,
mayor
carter,.
L
Hey
sorry
to
come
back,
but
since
we're
on
this
slide,
I
couldn't
help
but
notice
the
development
services
progress.
Clearly,
a
very
hopeful
statements
made
under
the
impacts
column
about
over
half
of
the
planning
permits
and
over
80
percent
of
building
permits
would
be
available
online.
L
In
terms
of
getting
to
this
goal,
one
the
statement
on
this
slide
under
development
services
transformation
is
that
when
s
day
permits
2.1
is
when
that's
released,
then
we're
going
to
reach
this
pretty
ambitious
metric,
where
over
half
our
planning
permits
and
more
than
80
of
our
building
public
works
permits
will
be
able
to
be
accessed
online
and
be
able
to
apply
for
online.
J
J
We
were
supposed
to
go,
live
in
august
end
of
august,
but
we
encountered
some
concerns
from
the
departments
related
to
the
usability
of
the
interface
yeah.
So
we
decided
to
take
a
quick
step
back
to
reassess
whether
this
is
the
best
way
to
implement
the
dashboard
or
not.
So
we
will
get
back
to
you
to
you
on
this
one,
but
within
august
we're
going
to
redefine
what
will
be
the
new
schedule
to
release
the
the
next
update.
L
B
F
L
A
B
C
Jump
in
yeah,
just
a
quick
intro,
so
san
jose
311
services
span,
many
departments
khalid
sadano
behind
us
is
our
sj
311
products,
project
manager
and
james
thomson.
Our
fire
marshal
are
going
to
present.
We
actually
have
a
lot
of
leaders
from
across
city
departments
and
all
the
service
sj311
services
from
respective
departments
and
they're
available
to
answer
any
questions
on
the
new
services,
performance
and
impacts
of
the
improvements.
So
this
is
really
a
team
effort
and
then
leading
us
off
as
cali.
J
Cal
topic
chief
information
officer:
we
are
here
to
present
this,
the
san
jose
theo
and
one
status
update
report.
Our
presentation
will
cover.
J
J
J
Last
year,
over
63
000
registered
customers
used
our
311
system,
which
is
about
59
increase
from
the
previous
year.
Also,
our
good
to
very
good
customer
satisfaction.
Surveys
increased
to
64
from
55
percent
the
year
before
the
public
adoption
trend
of
the
311
services
is
very
encouraging
and
we
look
forward
to
increasing
the
adoption
and
satisfaction
rate
this
year.
M
In
this
slide,
I
would
like
to
show
you
one
of
the
metrics
key
metrics
that
we
use
in
san
jose
311
to
ensure
that
services
are
delivered
with
quality.
What
you
see
here
is
the
service
performance
to
resolution
target
and,
as
we
can
see,
we
measure
the
percentage
of
service
requests
that
were
delivered
within
the
resolution
time.
Those
numbers
can
be
seen
and
you
can
see
the
colors
for
the
numbers
that
make
that
80
or
higher
there.
M
M
What
has
been
done
to
improve
customer
experience
this
year?
We
will
add
upfront
auto
examples
to
the
existing
specific
conditions
that
a
ticket
needs
to
meet.
In
order
to
be
investigated,
we
will
do
that
in
the
web
and
mobile
app
we're
also
working
in
a
multi-departmental
approach
to
address
vehicle
complaints
that
go
beyond
standard
abatement.
M
M
M
M
This
this
service
has
73
percent
of
requests,
meeting
turnaround
time
targets
what
actions
we're
taking
to
get
to
this
point.
Similarly,
to
the
previous
one,
we
have
update
messaging
that
we
sent
to
san
francis
311.
M
M
M
M
M
M
M
Started
a
marketing
campaign
that
included
google
ads
emails
to
neighborhood
associations,
emails
to
local
community
based
organizations
also
called
cbos
and
live
community
outreach
events,
the
flyers
that
you
can
see
there
or
the
handouts
that
were
printed
in
the
languages
that
you
can
see
there.
They
have
been
distributed
when
we
have
joined
some
of
the
community
events
such
as
the
national
night
out
with
having
able
to
hang
out
and
those
will
be
a
good
reference
for
residents
to
be
aware
about
san
jose.
M
M
Next
one
please
users
from
underrepresented
communities.
We
saw
that
the
number
of
users
decreased
for
all
communities.
We
saw
a
decrease
of
3.4
percent
for
the
underrepresented
communities.
The
decline
was
of
three
percent.
This
is
this
follows
a
pattern
and
certainly
something
that
we
continue
to
use
as
a
reference
as
well.
M
We
have
started
tracking
a
new
method
which
is
called
accessibility
metric.
We
have
implemented
a
technology
called
google
analytics
that
technology
allow
us
to
to
track
the
number
of
web
visitors.
In
this
particular
case,
we
are
tracking
the
number
of
times
that
residents
use
or
users
use
the
skip
link
functionality.
M
M
N
N
1769
reports
were
submitted,
but
72
of
them
were
incomplete
and
unactionable,
though
we
saw
a
slight
lower
number
in
the
online
reports
in
2022
compared
to
2021.
100
of
the
reports
that
were
submitted
were
complete,
marking
a
significant
improvement
in
the
city's
ability
to
be
responsive
to
reports
of
illegal
fireworks.
N
The
san
jose
311
reporting
tool
also
allows
residents
to
submit
information
anonymously
without
creating
an
account
about
illegal
fireworks
use.
This
information
is
not
actionable
by
code
enforcement,
but
the
data
is
utilized
for
hotspot
data
mapping
this
year.
1003
data
points
went
into
the
mapping.
N
M
M
M
M
M
B
Great,
thank
you
so
much
ramon
and
and
james
and
khalid.
I
really
appreciate
the
update.
I
think
it's
extremely
exciting
that
we're
both
able
to
launch
new
services
faster
and
that
we
can
be
so
data
driven
to
improve
how
we're
actually
fulfilling
requests
on
the
back
end.
So
I
think
this
is.
This
is
really
exciting
progress.
Why
don't
we
go
to
public
comment?
First,.
A
H
Yes,
paul
from
the
horseshoe,
thank
you
for
your
comments,
councilman
mayhem
and
cohen.
On
the
last
item.
I
appreciate
that.
Secondly,
I'd
like
all
communities
and
underrepresented
communities
defined
like
what
is
the
distinction,
how
do
you
define
all
communities
and
then
how
do
you
make
it
distinct
from
underrepresented
communities?
What
does
an
underrepresented
community
mean
within
the
context
of
this
conversation?
That's
number
one
number
two
equity
definition
analysis
needed.
H
I
need
an
equity
definition
that
the
city
is
using
objectively,
so
I
can
see
how
you
are
applying
that
particular
principle.
Within
the
context
of
this
conversation
number
three
you,
the
numbers
are
deceptive
and
here's.
Why
you're
not
breaking
this
down
by
zip
code?
What
I'd
like
to
see?
H
H
Okay,
it's
about
time
that
this
city
start
putting
some
prioritization
and
making
sure
that
there's
a
human
being
on
the
other
end
of
that
line
and
that
human
being
is
fluent
in
both
spanish
and
english.
Let
the
vietnamese
worry
about
themselves,
I'm
concerned
about
spanish
speaking,
because
spanish
was
against
the
law.
It
was
against
the
law
to
speak
spanish
in
this
city,
so
I
want
now
from
now
on,
for
a
human
being
to
be
on.
D
G
My
name
is
wally
mcleod
resident
of
san
jose,
who
is
both
appreciative
of
the
work
that
on
sj,
311,
accessibility
and
a
reminder
it
was
the
spring,
was
calling
in
and
did
a
check
and
folks
didn't
know
what
that
the
ada
stood
for
americans
with
disabilities
act.
So
there's
progress
and
you
know
I
got
to
go
through
with
one
of
the
it
staff
yesterday
the
the
mobile
app
and
provide
some
feedback.
G
What
doesn't
yet
exist
is
the
capability
or
training
to
have
trusted
testers.
Do
that
that
work
themselves
in
house
there
isn't
a
contract
and
the
reliance
upon
volunteers
to
check
is
is
something
that
the
10th
largest
city,
I
think,
can
do
better.
For
example,
christine
fitzgerald
from
silicon
valley,
independent
living
center
gave
of
her
time
last
summer,
and
that
was
included
as
the
screen
reader
example
still
don't
know
that
that
will
work.
I'm
not
surprised
that
the
skip.
G
G
The
that's
one
area
of
accountability
that
it
brought
up
in
december
of
how
are
you
going
to
track
how
the
accessibility
work
is
being
done
and
what's
the
level
of
expertise,
to
make
sure
that
what
looks
green
isn't
red
on
the
inside
as
a
watermelon,
where
you
can
do
that
is
actually
set
standards
for
accessibility,
knowledge
and
to
ensure
that
both
staff
and
contractors
have
that
and
the
relationships
to
ensure
that
the
people
need.
It
are
saying
it
works.
Thanks.
A
E
Hi
claire
beekman,
here
to
simply
note
there
is
a
mobility
committee
in
san,
diego
california,
that
should
be
of
interest
of
yourselves
that
hopefully
can
help
mobility
questions
that
were
being
addressed.
The
previous
speaker
to
give
my
best
shot
to
speak
about
these
things.
You
know
san
jose
was
doing
study
sessions
about
3-1-1
ideas.
You
know
way
back
in
2017-18
and
you
know
they
were
trying
to
address
what
is
the
future
of
community
health
and
human
services
ideas
before
the
needs
of
more
and
more
law
enforcement?
E
And
I
you
know
the
potential
of
the
study
sessions
of
3-1-1
are
just
a
lot
from
san
jose
you're,
offering
some
of
them
today.
Here
molly
mcleod
offered
how
things
can
grow
paul
soto
offered
ways.
He
asked
questions
about
equity
so
to
hear
input
from
the
community
and
the
previous
speaker
a
previous
caller.
On
the
previous
item.
He
mentioned
ideas
of
what
exactly
is
3-1-1.
E
I
think
he
was
trying
to
ask
what
are
the
questions
of
his
potential
in
how
city
staff
will
be
working
on
its
issues?
So
I
mean
a
good
luck
to
all
of
us.
How
we're
addressing
kind
of
just
a
a
public
community
process
and
what
that
exactly
can
be,
because
the
potential
here
is,
is
pretty
incredible
what
it
can
do
in
our
future.
E
I
think
cities
around
the
bay
area
are
understanding
this
and
wanting
to
emulate
it,
and
so
good
luck
in
continuing
these
good
practices
and
what
can
really
develop
from
the
311
program
in
our
future
of
less
policing
and
more
community
health
and
human
services
ideas.
Thank
you.
E
K
K
Many
frustrated
residents
across
the
city
of
san
jose
are
relying
on
that
app,
the
3-1-1
app
to
report
illegal
parking
and
instead
of
there
being
a
vehicle
blight
option.
Perhaps
there
should
be
an
illegal
parking
option.
The
vast
majority
of
blight
vehicles
are
illegally
parked.
If
you
had
people
the
ability
to
receive
input
on
illegal
parking,
you'd
be
able
to
build
data
on
where
the
problem
parking
areas
are
and
how
they're
getting
resolved
you'd
be
better
able
to
eliminate
blight
by
eliminating
illegally
parked
vehicles.
K
In
addition,
if
if
there
was
that
illegally
illegal
vehicle
option,
you
know
that
would
require
the
that
would
get
city
resources
park
and
compliance
resources
out
to
site
vehicles
that
are
parked
illegally
because
they're
not
registered
on
the
road.
K
My
two
dollar
registration
fee
that
goes
to
the
dmv
and
back
down
to
the
county
to
the
city
of
san
jose's,
abandoned
vehicle
program
that
I
pay
that
diligently
on
all
my
vehicles,
the
people
that
don't
pay
their
registration
vehicles
are
the
ones
most
likely
to
avoid
paying
those
fees
and
the
most
likely
to
abandon
their
vehicles
on
the
streets.
They're,
not
paying
that
fee.
K
A
Hi
this
is
christine
fitzgerald.
I'm
the
community
advocate
for
silicon
valley,
independent
living
center
and
molly
mentioned
before
sorry,
I'm
late
to
the
party
I
had
it
down
as
being
at
6
30
and
not
1
30..
They
want
to
check
on
the
website
for
that
anyway.
I
definitely
approve
of
the
idea
of
having
a
3-1-1
I'd
like
to
make
sure
that
it's
fully
accessible,
like
molly,
had
said
looking
to
places
like
this
center.
A
Looking
to
people
who
have
a
visually
impaired,
it's
going
to
be
very
important
for
your
dashboard
to
be
able
to
function
with
any
screen
reader.
I
use
a
an
ipad
where
others
may
use
zoomtext
or
jaws
or
some
other
feature.
We
need
to
make
sure
that
no
matter
who
does
what
that
the
website
is
100
accessible
to
all.
B
F
Thank
you
all
right.
I
have
a
number
of
questions.
I
want
to
start
with
the
vehicle.
First,
let
me
just
ask
the
question
about
the
distinction
between
the
vehicle
blight
and
vehicle
abatement.
I
want
to
understand
that
better.
I
know
under
vehicle
abatement,
there's
categories
for
that
you're,
asking
people
to
give
evidence.
Many
of
those
are
the
blight
conditions
right.
So
how
are
we
separating
these
reports?
C
Thank
you
councilmember,
and
we
actually
have
the
vehicle
abatement
team
on
as
well.
But
let
me
preface
that,
with
under
the
city
roadmap
map,
beautify
sj
vehicle
light
is
one
of
the
initiatives
prioritized
by
council
and
underneath
that
charter
is
bringing
together
a
couple.
Different
needs
that
have
stranded
across
multiple
complaint
types
that
your
offices
have
been
receiving.
The
bottom
line
is
not
every
vehicle
is
one
that
is
abandoned
and
qualifies
under
california,
vehicle
code
and
our
ordinances
for
that
type
of
response.
C
But
we
don't
see
it
as
often
we're
bringing
all
those
teams
together
so
parks
and
recreation,
housing,
d.o.t
code
enforcement,
pvce
and
saying
how
do
we
create
one
inlet
that
actually
has
multiple
lines
underneath
to
keep
it
simple
on
the
public,
but
get
those
in
the
lines
that
they
need
to
get
in
for
the
right
response,
because
one
of
the
things
we've
discovered
from
vehicle
bateman
is
when
we
shove
all
vehicle
complaints
through
one
line
that
and
they're
unable
to
respond
to
that
type
of
service
request.
C
Because
it's
a
different
department
or
the
process
needs
improvement
is
the
the
resident
is
never
satisfied.
So
this
is
a
way
to
bring
those
multiple
departments.
There's
multiple
complaint
types
together
and
try
to
make
a
simple
and
better
process
for
the
public.
So
that's
that's
the
concept
for
that
and
we
actually
have
some
initial
designs.
Ramon
has
the
charter
for
that
one
and
we're
working
with
the
departments
to
get
that
down.
C
One
more
comment,
then
I'll
see
if
heather
or
others
want
to
respond,
but
the
part
of
that
is
also
capacity,
for
example,
our
solution
for
people
living
in
vehicles.
It
is
advantageous
if
we
can
help
them
and
get
them
to
a
safe
parking
lot.
It
gets
them
off
the
street
and
the
neighborhoods
happier
it
gets
the
person
the
support
they
need.
Unfortunately,
we
don't
have
spots
to
put
them
in,
so
we're
going
to
run
into
some
challenges
like
that,
but
we
have.
C
F
C
C
That
is
the
aspiration
and
and
we'll
be
working
more
on
that
in
the
next
month
and
two
do
we
have.
F
Oh
sorry,
did
you
want
somebody
else?
No,
I
don't
know
if
there's
any,
I
thank
for
the
clarification.
I
think
that's
good.
Do
we
have
an
a
number
of
reports
that
we
get
in
the
vehicle
abatement
section
I
mean
we
I've
heard
numbers
like
50
000
a
year,
but
I'm
I
wanted
to
know
if
you
have
updated
numbers.
D
F
Okay,
thank
you.
I
mean
there's
still
a
large
number
of
requests.
Absolutely
I
mean
it's
not
surprising
to
me
that
we
have
low
satisfaction
on
vehicle
abatement.
I
mean,
I
think,
all
the
council
members
know
that
the
kind
of
almost
number
one
complaint
we
get
when
we
have
office
hours
is
I've,
reported
a
car
and
nobody's
doing
anything
and
it
obviously
what
they
really
want
is
to
be
towed.
Second,
they
want
it
to
be
sighted,
so
obviously
there's
high
satisfaction
when
vehicle
gets
towed.
That's
because
that's
the
hope,
they're
getting.
F
D
Correct
service
requests
that
come
through
san
jose
311.
We
have
eyes
on
all
of
them:
they're
triaged,
via
the
pictures
sent
and
the
information
provided
by
the
reporting
party.
If
those
qualifiers
the
15
qualifiers
we
have
listed
on
the
website,
are
not
met
via
the
pictures,
then
the
vehicle
is
not
investigated.
If
it.
If
it
does
meet
those
qualifiers,
then
we
do
send
someone
out
and
process
a
vehicle
abatement
case
and
potentially,
if
it
qualifies
after
that
pro
through
that
process
for
a
legal
tow,
we
will
remove
it.
D
All
vehicles
that
are
investigated
will
receive
that
warning
notice
that
we
place
on
the
car,
giving
them
some
information
on
potentially
the
violation
that
we're
seeing.
We
do
not
write
if
we,
when
we
come
back,
the
vehicle
is
still
in
violation
and
eligible
for
enforcement.
D
F
Okay,
thank
you.
It's
not
surprising.
Another
thing
that
doesn't
surprise
me
is
that
people
are
dissatisfied,
because
I
think
there's
this
understanding-
and
I
know
our
ordinance,
I
believe,
says:
there's
a
72-hour
parking
limit
on
the
street
and
we're
not
enforcing
a
72-hour
parking
limit.
We've
said
that
in
our
system
now
that
have
to
meet
certain
criteria,
so
I
maybe
this
is
a
question
more
from
my
council
colleagues
about.
F
Do
we
want
to
revisit
the
ordinance
in
a
way,
so
the
public
understands
what
it
is
that
they
can
should
ask
for
and
can
be
more
satisfied
by
the
outcome,
because,
if
we're
not
enforcing
an
ordinance
and
people
are
going
to
be
upset
that
we're
not
taking
vehicles
away
that
have
been
there
for
more
than
72
hours,
we're
guaranteed
to
have
dissatisfaction
with
the
service
we're
providing.
So
I
don't
know
if
that's
a
question,
anybody
or
just
a
comment
for
colleagues,
something
to
think
about.
I
don't
you
want
to
win.
F
L
C
Yeah,
it
is
mayor
and
then
we
we
actually
have
some
reporting
that
we
need
to
do
to
omar
wc
manager,
okay,.
L
Housing
homelessness,
so
in
councilman
cohen's
question
is
a
really
important
one
and
it's
about
a
month
and
a
half
off.
Is
that
right?
I
think
it
is
yes.
C
L
F
Good
thanks
moving
on,
I
saw
that
several
of
the
categories
there
was
updated
messaging
as
listed
as
as
improvements
that
have
been
made.
I
don't
know
if
you
have
examples
now
or
maybe
you
can
send
out
some
examples.
I'd
be
curious
to
see
what
kind
of
messaging
is
are
people
receiving
from
the
system
in
a
normal
flow
of
the
request
through
the
system.
M
We
realized
that
some
residents,
for
example,
when
they
report
a
pothole,
they
were
expecting
the
entire
state
street
to
be
paid
so
now
when
they
receive
a
thanks,
email
after
they
have
reported
one.
We
clearly
indicate
what
is
and
what
is
not
expected
from
that
service.
We
have
seen
that
as
an
improvement
in
the
reception
for
the
president.
F
F
The
un,
under
the
slide
that
talks
about
active
users,
I
just
want
to
understand
active
users,
meets
a
user
who
has
filed
a
report
in
some
period
of
time
within
that
three
month
period.
Is
that
what
that
is?
One.
C
F
Within
the
past
year,
how
many
active
users
there
are-
and
I
was
surprised
to
see-
I
mean
you
talked
about
this
three-month
increase,
but
there
was
a
big
peak
last
summer
july
to
september.
That
was
much
higher.
Is
that
because
the
previous
year
there
were
just
so
many
requests
during
covid
or
why
is
that?
Why
the
number
dropped
so
much
on
all
those
active
user
charts
from
last
that
first
quarter
on
that
chart
to
the
other
three
that
were
referenced.
M
C
C
F
Okay,
thank
you.
I
have
a
whole
lot
of
questions
about
fireworks
reporting.
I
know
there's
some.
I
think
somebody
else
has
hands
up.
I
want
to
come
back
I'll.
Let
somebody
else
speak
and
come
back
and
talk
about
my
questions
on
fireworks.
I
Great,
thank
you.
Thank
you
for
the
presentation.
I
have
a
couple
council
member
cohen
asked
a
couple
of
my
questions,
but
I'd
just
like
to
get
some
clarification
on
the
new
key
initiatives
under
beautify.
Sj
rob.
You
talked
a
little
bit
about
the
difference
between
vehicle
blight
and
abandoned
an
abandoned
vehicle.
So
as
a
as
a
if
a
resident
is
getting
ready
to
report,
an
abandoned
vehicle
or
vehicle
blight
they're
going
into
the
the
app
and
then
they're
asked
a
series
of
questions,
and
then
it's
funneled
into
either
blight
or
abandonment.
Is
that
right.
C
C
The
challenge
and
why
we
have
such
a
low
customer
satisfaction
rating
is
we
put
any
kind
of
vehicle
complaint
into
the
vehicle
abatement
queue
and
they
their
team,
isn't
the
one
that
responds
to
a
good
number
of
those
processes,
so
they
close
them
and
then
the
resident
gets
upset,
and
so
our
initiative
is
to
actually
design
a
process
where
they
input
what's
necessary
to
go
to
the
right
team
for
a
prop
appropriate
response
and
one
example
is,
for
example,
lived
in
vehicles.
C
They
will
get
lots
of
complaints,
but
the
if
there's
anyone
in
the
vehicle
the
law
says
you
can't
be
towed,
so
there's
a
different
response
that
is
required
for
that.
But
right
now
the
only
line
we
have
is
vehicle
abatement
and
it's
not
meeting
and
not
all
the
requests
are
vehicle
abatements.
So
the
complaint
and
satisfaction
ratings
are
really
low,
but
too
many
complaints
too
low
of
satisfaction.
Does
that
answer
your
question,
though,.
I
I
It's
a
the
condition,
warns
it
to
be
towed
or
if
it's
a
lived-in
vehicle.
That
sounds
like
it
it's
being
reported,
but
we
can't
do
anything
about
that
necessarily.
I
C
Yeah,
I
think
I
did
so.
Let
me
answer
it
this
way,
and
you
can
tell
me
if
I
hit
the
mark.
The
the
project
that
we
have
and
the
chart
that
we've
created
is
one
service
where
that
that
inlet
is
easy
for
the
resident,
because
it's
vehicle
complaints,
vehicle
plate
or
whatever
language
we
come
up
with,
but
you
go
into
that
and
based
on
your
responses,
it
gathers
the
right
information
and
goes
to
the
right
team.
C
C
People
would
come
into
that
and
based
on
their
complaint,
he
would
gather
the
right
information
and
go
to
the
right
team,
and
then
the
communications
would
go
to
the
resident
based
on
their
responses.
This
went
to
this
team.
Here's
what
to
expect
and
then
the
follow-up
communications
for
follow-up
and
follow
follow-through
and
then
follow
up
for
closure
so
that
that's
the
intent
right
now,
but
it's
still
in
planning
analysis
and
design.
I
C
So
the
contemplation
on
that
one
is,
if
we
ask,
is
someone
living
in
that
vehicle?
It
will
then
trigger
some
information
on
the
response
that
says,
because
this
was
lived
in,
here's
the
process
that
the
city
will
go
through
and
what
to
expect
next
and
so
part
of
it
is
good
communication
and
then,
as
the
city
and
housing
department
works
on
those
safe
lots,
if
there's
more
capacity,
then
we
can
route
more
towards
that
type
of
handling.
C
Right
now,
as
we
understand
it,
there's
eight
spots,
none
of
them
are
for
use
for
the
city,
but
as
that
capacity
develops,
then
we
could
use
it.
It
also
would
be
the
data
to
show
us
what
we
need.
So,
if
we're
seeing
dozens
of
lived-in
vehicle
complaints,
unique
ones,
then
we
can
report
the
council
and
say
hey
that
this
is
this
is
where
the
data
is
pointing
us
and
departments
can
come
to
you
with
options
and
requests.
I
I
The
council
offices
get
questions
all
the
time
about
encampments
and
what
are
we
doing
about
them
and
you
know
just
all
sorts
of
questions.
What
will
the
resident
do
when
they
is?
Is
this
the
encampment
management
there's
a
unhoused
person
living
or
there's
an
encampment
growing
near
my
neighborhood?
I
C
Yeah
for
that
one,
thank
you
for
your
your
question,
councilmember
the
for
that
one.
It's
earlier
in
the
play
analysis
phase,
there's
at
least
five
things.
I
can
tell
you
that
departments
want
to
coordinate
better
on.
One
is:
where
are
those
encampments
and
what
are
the
complaints
that
come
from
them?
Another
is
the
greywater
blackwater
when
there's
an
accumulation
of
homeless
in
certain
areas,
that's
a
growing
concern
for
multiple
departments.
C
Another
element
is
the
data
to
say
what
contractual
services
we
need
and
how
much
because
there's
various
departments
with
different
contracts,
and
so
we
need
to
see
what
the
workloads
are
and
demands.
Are
that
then
tie
with
what
we
need
to
ask
for
and
resources
and
how
we
need
to
contract
that
across
departments?
C
That's
one
thing
that
multiple
departments
are
struggling
with,
but
how
do
we
manage
the
the
dumping
illegal
garbage,
those
types
of
things
for
for
cleaning
up
and
to
resolve
that
blake
complaint?
So
those
are
core
there's
more
in
the
list
from
the
departments,
but
we're
still
going
through
that
and
we
actually
have
a
meeting
on
monday
for
the
multiple
departments
to
keep
on
going
through
the
requirements.
C
One
thing
I
can
share
is
we're
also
looking
at
encampments
management
systems
used
by
seattle
and
san
diego
they've
had
a
head
start
because
they've
had
some
sponsorship
from
corporate
partners
and
then
we're
going
to
see
how
usable
those
are
for
tracking
and
managing
responses
and
support
services,
possibly
even
with
integration,
with
the
county
hmis
of
their
management
system
for
the
health
and
human
services
response.
So
there's
a
lot
to
this
one
we're
very
early
in
the
process.
So
so
I
can't
make
any
commitments
right
now,
but
that's
what
the
departments
are
looking
at.
I
Doing
all
this
investigation
that
we're
already
doing
and
and
really
taking
it
out
of
our
hands,
I
guess
or
just
informing
us,
because
what
we
they
call
us
neighbors
call
us
and
we
call
contact
homeless,
concerns
and
do
everything
we
can
beautify
san
jose
to
to
investigate
and
then
address
the
the
situation.
However,
whatever
the
situation
is
so
I
I
would
suggest
that
when
you
talk
to
the
the
teams
and
the
departments
is
that
you
consider
how
you
can
interface
with
the
council
offices
too,
to
keep
them
abreast
of.
C
Thank
you
councilmember.
I
missed
that
one.
It
is
actually
on
the
list
of
the
case,
access
for
council
members
reporting
by
district
and
then
some
automated
standard
reports
that
you
would
get
on
what
activity
is,
but
that
would
give
you
kind
of
a
general
descriptive
view
and
then
allow
you
to
see
specific
cases.
So
again
we
don't
enter
in
redundant
or
you
can
track
things
through
the
completion
so
that
that
actually
is
on
the
list
for
dhruv.
C
F
You
first
just
just
back
to
the
I
think.
There's
maybe
it'll
be
clear
once
you
launch
this,
this
new
methodology
for
abandoned
vehicles
and
lighted
vehicles
with
a
single
interface.
F
I
think
the
important
thing
is
simplicity
for
the
residents
to
understand
how
to
do
it
and
have
it
be
very
clear
about
how
to
do
it.
As
long
as
that's
the
case,
I
like
the
idea
of
having
a
more
granular
back
end
to
filter
the
request.
So
if
that's
really
the
goal,
then
I
think
that's
a
good
one.
I
just
want
to
make.
F
I
think
that's
what
you
were
saying,
but
it's
you
know
seeing
the
little
image
that
you
showed
made
it
look
like
it
was
going
to
be
a
second
and
separate
button
inside
the
app
so
that
I
guess
that's
why
our
questions
were
being
raised.
C
So,
apologies
on
that
one.
It
would
be
a
replacement
button
in
theory.
That's
our
current
attack
right
now.
Okay,.
F
Good
good,
okay,
so
fireworks,
that's
sort
of
a
big
big
initiative
in
that
we've
been
working
on
in
our
district
trying
to
get
the
word
out
about
how
to
report,
but,
what's
really
been
frustrating
to
me,
is
not
being
able
to
find
out
then
what
the
results
of
that
were.
Maybe
it's
early
in
the
process
still,
so
we
don't
yet
have
that
data
residents
feel
very
a
lot
of
them.
Tell
me:
what's
the
point
right,
we
report
it,
but
there's
still
fireworks
right.
F
That's
the
first
statement
and
I
say:
well
obviously
we're
not
going
to
be
able
a
report
isn't
going
to
immediately
stop
the
fireworks
right,
but
we
want
to
be
able
to
tell
them
based
on
the
report.
This
was
the
action
that
was
taken,
which
will
hopefully
next
year,
cause
people
to
think
twice
before
setting
off
fireworks
right.
F
F
Right
and
so
it's
good
to
see
that
your
reports
now
are
more
actionable
being
actionable,
of
course
hope.
My
hope
is
that
that
leads
to
action.
So
what
what
is
you
said,
the
code
reinforcement
review?
Can
you
just
describe
a
little
bit.
A
F
N
Sure
and
again,
james
dobson,
san
jose
fire
department
so
for
the
administrative
enforcement
code
enforcement
does
the
actual
implementation
of
the
enforcement
actions.
They
review
all
of
the
reports
that
come
in.
They
determine
they've
already
done
this
part,
whether
they
are
actionable
and
then
they
determine
if
there
is
enough
information
based
on
identification
persons
using
our
social
host
ordinance,
whether
they
can
either
issue
a
warning
or
actually
go
to
enforcement
and
issue,
an
administrative
citation
which
would
have
a
monetary
penalty.
F
C
F
C
And
councilmember
we
also
have
rachel
roberts
from
code
enforcement
on
if
she'd
like
to
speak.
D
Council,
member
rachel
roberts,
deputy
director
of
code
enforcement,
just
to
add
in
terms
of
one
of
the
improvements
made
with
the
san
jose
311
app
this
year,
is
that
any
registered
user
that
did
file
a
firework
complaint
received
an
automated
email
response
advising
them
of
the
outcome
of
their
their
report.
So
they
should
be
able
to
get
those
updates
as
we
are
processing
the
the
complaints
which
we
pretty
much
have
completed.
D
Of
course,
we
do
take
fireworks
year-round,
so
we
are
continuing
to
still
get
some
reports,
but
but
the
majority
you
know
the
the
bulk
of
those
reports
that
came
in
through
the
reporting
period
for
the
fourth
of
july
have
been
completed.
F
Yeah,
great
and-
and
I
my
dog,
hears
them
every
week,
so
I
know
they
go
year
round.
I
know
that
they
happen
because
of
all
of
a
sudden
she's
running
circles
in
my
room
anyway
that,
while
the
while
the
users
probably
get
the
report,
I
think
it'd
be
great
for
council
offices
all
to
get
a
report
back
at
some
point
of
what
the
outcomes
were.
F
So
we
can
report
it
to
our
residents
because
again,
one
of
the
things
I
hear
from
the
residents
is:
what's
the
point,
I
don't
see
any
action
being
taken,
I
don't
see
any
result,
and
so,
if
I
can
share
with
them,
hey
look
this
well,
there
was
this
result.
This
did
happen.
In
fact,
you
know.
While
we
we
often
hope
that
citations
go
down
year
over
year,
I'm
hoping
they're
going
up,
because
that
means
that
there's
actually
a
better
system
in
place
to
and
to
use
our
to
follow
our
ordinances
and
enforce
them.
F
It
might
be
useful
to
us,
but
it's
not
going
to
result
in
what
you
want
it
to
result
in.
Unless
you
are,
you
know,
have
an
account.
You
can't
actually
take
action
on
those
that's
important
to
understand,
but
I
just
wanted
one
more
quick
question.
Am
I
to
understand,
then
that
the
total
number
of
reports
this
year
was
higher
than
last
year,
because
you
can,
if
you
combine
anonymous
versus
registered
users,
the
stuff
the
total
number
of
reports
was
larger.
N
Again,
james
dobson
samson
fire
department,
the
total
reports
last
year
were
1769..
N
The
total
reports
this
year
were
1344,
so
they
were
actually
down
this
year,
but
by
percentage
as
far
as
actionable
last
year,
72
percent
of
them
were
not
actionable
this
year.
100
of
them
were
actionable.
J
C
Wtf,
the
anonymous
how
many
anonymous
were
there.
N
Actually,
there
was
not
as
many
as
you
would
think.
A
lot
of
people
did
actually
go
through
the
sign
up
process.
If
I
can
do
my
math
correctly,
it's
about
128
people
that
just
decided
to
go
anonymous.
F
N
Yes,
because
we
all
of
the
that's
a
good
point
of
clarification,
all
of
the
actionable
information
or
reports
that
come
in
are
also
utilized
for
hotspot
data.
So
and
that's
our
mapping
program
to
determine
where
the
the
actual
fireworks
were
lit
off
as
far
as
based
on
identification
will.
N
N
I
don't
want
to
speak
for
pd,
but
that
was
part
of
the
conversation
and
then
just
so
that
we
know
kind
of
where
our
target
areas
are
rather
than
really
kind
of
creating
some
focus
to
our
efforts.
F
F
The
same
okay,
so
so,
maybe
a
little
bit
higher
this
year
than
last
year
with
the
anonymous
okay.
That's
helpful,
that's
good
to
know
because
it
does
look
like
the
anonymous
number
on.
The
fourth
was
about
the
same
as
the
registered
user,
but
lower
the
rest
of
the
month.
So
that's
that's
good.
Okay,
and
we
have,
I
mean,
there's
a
good
chance
for
me
just
to
mention
in
general.
We
we
we're
working
on
the
major
issue
in
el
viso
is
basically
our
biggest
concern
where
we
have
people
who
set
up
entire.
F
You
know,
set
up
bleachers
in
front
of
front
yard
and
set
off
and
have
fireworks
displays
and
we're
seem
to
be
unable
to
stop
it
from
happening.
So,
regardless
of
where
we
get
this
data
there's
another
step,
which
is
how
do
you
actually
step
in
when
these
things
are
happening
and
and
stop
it
another.
C
E
F
B
Thanks
councilmember,
I
hope
you'll
join
us
at
pis
this
month.
I
think
you
had
a
lot.
Why
don't
we
go
on
to
mayor
ricardo,
hey.
L
Thanks
thanks
everybody
for
all
the
hard
work
super
excited
about
all
the
new
services
that
are
coming
on
3-1-1
among
them
the
fireworks.
I
think
that's
those
are
all
great
additions.
I
rob.
I
know
I
occasionally
call
you
saying:
I'm
stuck,
I've
been
stuck
several
times
using
the
311
app,
for
example,
most
recently,
if
you
ever
choose
an
app
selection,
a
function
that
takes
you
to
the
city
website,
you'll,
never
ever
get
back,
and
so,
for
example,
I
was
really
excited
about
the
affordable
housing
site.
L
M
L
Because,
literally,
I
had
to
delete
the
app
from
my
phone
and
then
download
it
again,
so
I
could
get
access
to
the
app
again.
I
don't
know
any
other
way
to
do
it
and
I
couldn't
help
but
notice
that
your
number
of
users
is
actually
dropping
and
I'm
just
wondering
if
other
people
are
having
the
same
experience,
they're
getting
pushed
off
the
app
and
they
literally
can't
get
back
on
the
app.
L
L
I
know
there's
a
much
longer
conversation.
I
have
about
abandoned
vehicles
that
we'll
have
in
a
few
weeks,
because
I
know
every
council
member
is
concerned
on
this
one,
and
I
appreciate
that
there
are
changes
coming
that
are
gonna
require
folks
to
check
a
box.
So
it's
very
clear
that
we're
communicating
to
people
about
what
conditions
will
essentially
predict
the
conditions
for
actually
towing
a
vehicle.
L
L
I
don't
think
most
users
are
going
to
read
through
all
that
they
really
just
want
to
take
the
photo
record,
the
address
and
hope
somebody
does
something
about
it,
and
I
think
it
would
be
much
better
to
at
least
I
mean,
while
that
information
is
good
and
keep
it
in
there,
they
have
something
in
bold.
That
says
we
will
not
tow
vehicles
if
they're
occupied,
we
will
not
tow
operable
vehicles
if
they're
not
creating
blight,
something
really
clear.
So
people
have
expectations
that
are
level
set
to
what
service
we're
actually
going
to
provide.
L
I
think
that
would
be
very
helpful,
so
you're
thinking
about
user
experience
just
to
throw
out
one
suggestion-
and
I
know
there's
a
lot
of
other
issues.
I
happen
to
think
among
them.
The
fact
that
we
have
six
different
departments
involved
in
the
abandoned
vehicle
process.
I
think
that's
we'll
return
to
that,
but
I
just
think
that's
something
you
know
we'll
have
to
we.
We
need
to
ensure
there's
more
alignment
of
accountability.
I
think
that
there
are
some
general
concerns
I
just
had
about.
L
L
L
M
L
Okay
and-
and
I
also
just
point
you
to
slide
14
as
well
as
long
as
we're
talking
about
the
last
quarter,
I
am
just
concerned
about
the
number
of
users
declining,
including
users
from
underrepresented
communities.
I
understand
complaints
or
actual
reports.
Service
requests
are
up
and
down,
and
maybe
a
bit
up
in
the
last
few
quarters,
but
we
have
fewer
fewer
people
using
the
app.
M
This
is
german
sedan
of
project
product
manager.
What
we
see
is
that
normally
there
is
an
uptick
in
the
month
in
the
month
of
summer.
That's
what
you
can
see
there.
Okay,
once
the
summer
passes,
we
can
normally
see
and
again
showing
maybe
two
three
years
graphic
can
be
interpreted
better,
but
that's
something
that
we
have
seen
in
the
past.
C
And
if
I
can
add
two
things
mayor
rob
lloyd,
wc
manager,
so
we
did
insert
a
couple
of
these
metrics
as
part
of
itd's
performance
measures
in
the
budget
and
in
the
audit
report.
Part
of
that
is
retaining
the
user
base.
If
we
do
a
good
job
and
we
fulfill,
we
should
see
them
stay
and
we
should
see
people
out
on
top
so
that
that's
now
something
we're
going
to
try
to
hold
ourselves
accountable
for
and
then
on
the
other.
C
There
is
some
seasonality
and
we've
also
had
some
staffing
limitations
in
some
areas
where
we've
directly
linked.
Some
of
those
council
has
supported
like
in
abandoned
vehicles,
with
the
pay
action
we're
working
with
police
on
accelerating
backgrounding,
but
for
some
of
the
teams
just
in
their
defense.
They
have
run
into
some
some
staffing
issues
right.
C
Addressing
those
separately
but
long
term,
you're
right,
we
saw
the
same
trend.
So
that's
the
conversations
we're
having
now
is:
how
do
we
keep
that
arc
and
appointed
in
the
right
direction?
Yeah.
L
Okay,
again,
I'm
not
looking
to
blame,
I'm
just
trying
to
understand
and
trying
to
understand
if
we
understand-
and
so
so
I
look
forward
to
hearing
more
and
learning
more.
I
do
appreciate
all
the
the
cross
department
collaboration,
that's
necessary
to
make
this
work.
That's
really
really
hard.
I
know-
and
so
thank
you
rob
and
thank
you
everybody
for
for
all
your
hard
work
across
the
many
silos
we
have
in
our
city.
L
This
stuff
isn't
easy
and
it's
even
harder
when
everybody's
racing
around
trying
to
to
meet
the
objectives
of
their
own
department
at
the
same
time
that
they're
chipping
in
to
try
to
help
us
in
this
city-wide
effort
and
then
just
finally,
I
got
some
in
response
to
the
question.
Councilmember
cohen,
all
the
data
we
think
will
have
in
terms
of
outcomes,
citations
and
things
like
that.
That's
going
to
the
neighborhood
services
committee,
this
vid,
okay,
so
that's
the
same
meeting
got
it
all
right!
Wonderful!
I
look
forward
to
hearing
more.
Thank
you
all.
B
Great
thanks
mayor.
I
also
wanted
to
talk
about
user
base
and
app
adoption,
so
we
are
advertising
an
apple
website
and
the
phone
number,
but
when
I
use
the
app
I
get
kicked
to
a
mobile
web
version
of
the
app
is
that
correct,
and
so
my
assumption
is
that
we
no
longer
have
a
proper
mobile
app
with
push
notifications.
Is
that
accurate.
B
B
Let
me
back
up,
it
seems
to
me,
so
I
was
kind
of
going
along
the
same
lines
as
mayor
le
cardo.
Here
it
seems
I
I
was
trying
to
read
between
the
lines
on
slides,
six,
seven
and
eight,
and
it
does
seem
that
we've
seen
some
decline
in
satisfaction,
specifically
bad
and
very
bad,
has
ticked
up
on
a
couple
of
those,
particularly
on
potholes.
B
It
sounded
like
from
the
actions
taken
and
or
next
steps
that
you
identified
that
part
of
the
hypothesis
was
just
around
better
communication
with
users
and
that's
been
generally
a
theme
with
these
services.
If
we
are
clear
with
people
setting
up
front
expectations
following
up
and
closing
the
loop
to
tell
them,
we
investigated
or
here's
what
happened
or
here's,
why
we
couldn't
take
action
or
whatever
it
might
be.
It
really
comes
down
to
communication
with
the
person
requesting
service.
B
Obviously
they
would
like
to
have
100
fulfillment,
but
the
the
basic
bar
is
just
a
lot
of
communication.
I
think
people
appreciate
that.
So
are
we
limited
at
this
point
to
only
communicating
with
311
users
when
we're
closing
the
loop
and
we're
coming
back
to
them?
To
tell
them,
thanks
for
filing
your
request,
here's
what
happened
or
we
were
able
to
fulfill
it
or
we
wouldn't.
Are
we
limited
solely
to
email?
At
this
point,.
M
C
I
think
on
the
follow-up.
The
answer
is
yes,
so
our
main
channel
is
when
we
update
someone
on
a
case.
It
is
by
email
rather
than
in-app,
alert
or
anything
like
that.
So.
B
I
I
think
it
would
be
if
you're
not
already
doing
this,
you
probably
are,
but
it
might
be
helpful
to
also
surface
it
in
this
report.
When
this
comes
back
to
committee,
I
think
it
would
be
helpful
to
understand
our
communication
channels
and
their
performance.
Are
we
getting
inbox
delivery?
What
kind
of
open
rates
are
we
getting?
Are
we?
What
percentage
of
people
have
given
us
a
phone
number?
We
can
text?
Are
we
using
it?
We
know
sms
open
quote:
unquote
rates
are
still
generally
over
90,
which
is
very
high.
B
B
I
we
we
very
we've
limited
our
ability
to
communicate
effectively
with
with
the
customer
the
resident
here.
Maybe
maybe
I
could
also
back
up
and
just
ask,
are
we
are
we
still
feeling
confident
in
our
decision
to
move
away
from
it
from
native
apps,
with
with
the
push
notifications.
M
M
There
is
new
technology
is
used
by
several
several
apps.
I
understand
that.
Just
to
give
you
a
couple
of
examples,
I
think
facebook
target,
for
example,
they
use
what
is
called
pwa
progressive
web
app
is
a
solution
that
allows
to
have
a
shorter
application,
a
shorter
size,
app
on
your
cell
phone
and
still
allows
to
have
a
communication
similar
to
a
native
app
okay.
That
is
what
we
are
considering
and
certainly
we're
glad
to
share
when.
C
We
are
ready,
and
I
can
add
two
things
to
that
is
one.
Is
it
does
mimic
a
native
app.
J
C
It
doesn't
have
to
be
housed
on
the
store,
but
it
has
some
of
those
features.
We
are
also
just
on
the
side
working
on
the
apple
agreement
to
host
some
of
the
terms
in
the
city
attorney's
office
can
validate
this.
The
terms
of
the
most
recent
hosting
agreement
are
pretty
onerous
and
the
one-sided
and
the
city
attorney's
office
would
recommend.
C
We
not
sign
it
so
we're
working
through
some
of
those
considerations,
and
but
it
does
limit
our
access
to
the
apple
store,
our
we're
confident
decision
not
to
have
a
native
app
just
in
terms
of
cost
and
development
and
speed,
but
we
want
those
features
back.
That's
why
the
pwa
direction
is
what
we're
looking
at.
B
Yeah-
and
I
I
fully
under
I've,
developed
apps,
fully
understand
the
trade-offs
and
costs,
and
I
I
get
it
and
I'm
sure
there's
a
lot
more
context
that
you
know
we're
not
gonna
fully
flesh
out
here
it
just.
It
strikes
me
that
there's
a
real
risk
that
we
could.
We
could
enable
all
these
great
services
and,
if
we're
not
able
to
reliably
communicate
and
specifically
close
the
loop
with
people
tell
them
we
did
it
or
we
didn't
and
here's.
B
Why
that
that
could
be
a
real
vulnerability
for
us
in
scaling
us
and
then
I
did
want
to
adjust
and
I'll
wrap
up
here.
But
I
wanted
to
talk
about
scaling
the
app
when
do
we
feel
like,
and
do
we
already
feel
like
we're
at
a
point
where
we
should
be
focusing
on
user
base
growth?
We
talked
a
little
bit
about
underrepresented
communities,
that's
exciting,
to
see
that
we're
doing
some
advertising
there
are
there
other
opportunities
to
cross-promote
the
3-1-1
service.
B
With
other
high
touch
point,
I
generally
see
311
around
other
city
services,
but
we're
still
touching
a
fraction
of
our
of
our
our
city's
population
and-
and
I
think
we've
got
something
here-
that,
while
it
needs
to
continue
to
be
improved,
is
is
you
know,
pretty
impressive?
It's
a
lot
of
different
useful
services
and
quite
a
few
of
them
have
pretty
high
satisfaction
rates.
So
what
are
the
thoughts
on
marketing
and
growth
of
the
user
base?.
C
The
honest
answer
to
that
one
chair
is:
is
we'll
work
more
on
that
one,
the
the
campaign
we
did
was.
We
actually
saw
a
lot
of
good
results
when
harman
and
his
team
actually
went
to
community
events,
and
we
saw
an
uptick
on
our
equity
atlas
communities,
the
higher
numbers.
When
we
actually
did
that
kind
of
outreach,
we
actually
haven't
explored
the
cross
marketing
concept
yet
so
that
that's
great
advice,
let's
take
that
and
come
up
with
a
campaign
to
further
reach
those
audiences.
C
The
three
things
we
did
was
the
the
marketing
social
media,
marketing
the
marketing
in
those
neighborhoods
bus
stations,
that
kind
of
stuff,
and
then
the
in-field
work
that
harman
and
his
team
did,
but
some
some
of
that
we
curtailed
when
kovid
was
at
his
heights.
So
we'll
take
a
look
at
that,
but
we
we
actually
didn't
have
cross
marketing
on
our
list.
So
we'll
add
that
on.
If
you
have
any
other
advice
from
your
experience,
it's
well
appreciated
cool.
B
Great
yeah
I'd
love
to
follow
up
and
talk
more
about
scaling
the
user
base.
As
best
we
can
obviously
there's
cost
of
acquisition
and
all.
But
I
think
we've
got
something
pretty
powerful
here
and
as
we're
continuing
to
refine
it
and
improve
on
the
service.
We
also
need
to
get
in
front
of
more
people
and
then
finally,
actually
sorry.
M
Yes,
our
our
testing
has
involved
more
residents
than
before.
So
now
we
reach
out
to
communities.
We
have
volunteers,
the
last
testing
event
that
we
had
with
our
user
experience
analyst.
We
had
a
number
of
35
volunteers
residents
who
decided
to
join
us
in
testing.
So
the
answer
is
yes,.
B
Okay,
but
we
will
also
include
in
that,
seeing
a
first
time
user,
try
to
sign
up
for
the
first
time,
use
use
a
service
for
the
first
time
without
any
guidance,
without
any
intervention
and
just
watch
to
see
what
happens
exactly.
Okay,
good
yeah.
I
think
that's
that's!
That
can
be
quite
enlightening
because,
like
the
mayor
I've,
I
like
the
app-
and
I
use
it
fairly
often,
but
I've
also
run
into
issues
of
getting
logged
out
or
getting
lost,
and
I
think
there
are
some
ongoing
usability
issues.
We
should
be
focusing
on
actually.
C
I
was
just
talking
with
trading
whispers
with
pallid.
Let's
look
at
creating
a
formal
program
because
we
do
it
at
the
launch,
but
we
don't
do
it
on
an
ongoing
basis
or
when
we
do
updates
right
and
the
the
fresh
new
user.
We
don't
get
a
lot
of
that
feedback.
We
depend
a
lot
on
our
power
users
and
people
who
are
quite
experienced
with
it.
So
I
think
you're
identifying
some
gaps
that
we
should
put
a
formal
program
together
and
put
some
dollars
behind
engaging
people.
C
Molly
who
spoke
earlier
has
has
pushed
us
and
advocated
for
us
to
do
that
as
well
for
the
accessibility
piece,
but
to
actually
have
some
kind
of
routine
and
reified
structure
on
how
we
get
that
feedback.
So,
let's
take.
B
E
All
right
boy
beekman
here
thanks
for
the
meeting
and
what
I've
been
learning
from
attending.
In
this
past
month
of
july
city
council
meetings
of
oakland
berkeley
in
the
city
of
san
diego.
There
are
important
new
questions
of
cross-state
data
collection
with
abortion
issues.
The
growing
use
of
data
collection
from
electronic
billboards
and
with
the
new
law
enforcement
campaigns
and
its
continual.
E
E
Civil
protection
safeguards,
guidelines
and
public
oversight
for
everyday
people
has
to
be
better
considered
and
put
into
place
around
commercial
and
law
enforcement
data
collection.
Again.
The
commercial
private
sector,
which
data
collection
in
this
country
in
the
past
few
years,
has
worked
hard
to
circumvent
and
avoid
an
incredibly
open-minded,
decent-minded,
easy-to-understand
and
accessible
set
of
civil
protections
and
legal
guidelines
for
everyday
persons
that
has
been
developing
from
around
the
world
in
the
past
decade.
E
This
speaks
to
the
ideas
of
our
better
ideals
and
and
that
good-natured
full
society
effort
and
agreements
and
how
to
build
a
more
responsible,
better
organized
future
based
on
goodwill
and
our
better
persons
can
be
a
good
way
to
talk
about
the
term
regulations
in
the
future
of
technology,
surveillance
and
data
collection.
E
Thanks
for
the
meeting
today,
good
luck
to
how
we
can
all
you
know,
talk
to
the
people
and
have
dialogue
with
the
uc
regents
around
the
people
parks
issues.
At
this
time,
people's
park
issues
boy.
They
shouldn't
close
that
park
and
let's
hope
we
can
develop
a
good
dialogue
for
that
area,
and
in
this
month
of
august,
there's
a
real
chance.
We
can
develop
ideas
of
peace
for
the
ukraine
area.
All
sides
can
go
to
the
negotiation
table.
I
hope
the
us
doesn't
ruin
it
and
really
contributes
to
ideas
of
peace.
D
G
Is
molly
macleod?
Thank
you
so
much
for
your
consideration
and
updates.
I'm
excited
about
the
growing
likelihood
that
testers
and
trusted
testers
and
users
would
be
incorporating
that
with
regards
to
the
progressive
app,
I
also
believe
that
the
disability
standards
aren't
set
there.
G
City
of
san
jose
may
want
to
consider
opportunities
as
the
federal
regulations
open
up
related
to
the
americans
with
disabilities
act
standards
for
websites
as
a
title
to
entity,
and
I
know
the
the
progress
that's
being
made
on
the
the
city's
websites,
the
capacity
building,
there's
some
wonderful
resources,
even
for
somebody
who
you
know
started
out
as
a
luddite.
The
section
8
section,
508
federal,
free
training
on
how
to
become
a
trusted.
G
Tester
I've
gotten
most
of
my
way
through
it,
so
the
the
actual
skill
level
from
everybody
could
could.
We
can
continue
to
raise
the
bar
see
that
also
on
the
social
media
accessibility.
You
know
often
there's
life-saving
messages
that
need
to
reach
the
whole
community
and
as
well
as
ordinary
information.
G
So
as
we're
mindful
about
adding
alt
text,
even
saying
our
names
for
the
the
speakers
who
you
know
say
your
name
in
this
meeting,
I
really
appreciate
it
because,
if
you're
calling
in
or
are
on
a
small
screen
or
multitasking,
it's
much
easier
to
follow
who's,
saying
what
and
so
there's
some
easy
accessibility
practices
that
we
can
add,
as
well
as
the
more
financial
commitments
that
are
also
needed.
Thank
you.
So
much.
A
H
Yes,
paul
soto
from
the
horseshoe.
Yes,
thank
you
for
the
meeting
we're
at
a
critical
time
in
human
history,
where
we've
never
had
the
ability
to
number
one
aggregate,
the
amount
of
information
that
we
have
on
a
human
being
number
two
to
be
able
to
process
that
at
the
speed
with
which
we
do
it
and
number
three
the
power
to
implement
it
into
public
policy
decisions
that
affect
human
beings
lives.
H
We
have
never
ever
ever
in
the
entire
human
history,
been
at
a
point
where
human
beings
could
do
that,
and
so
I
think
that
there's
an
ethical
question
here
that
needs
to
be
fleshed
out
and
as
much
time
as
you
spend
on
vehicle
abatement
as
much
time
as
you
spend
on
an
app.
I
think
we
also
need
just
that
much
more
time.
Talking
about
the
ethics
of
how
you
were
acquiring
this
information,
what
information
you
are
acquiring!
H
How
are
you
using
that
information
that
you
are
acquiring
and
how
that
influences
your
ability
to
make
a
policy
decision
rather
than
using
this
esoteric
language?
Where
yeah,
I'm
talking,
I'm
talking
yeah,
but
I
know
so
lee's
gonna
chime
in
on
this
and
and
you
just
keep
going
and
that
signals
to
lee
okay.
H
H
You
guys
are
doing
this
with
city
money
with
government
money.
This
is
taxpayer
public
money
that
you're
doing
this
with.
So
to
maintain
this,
this
semblance
of
esoterica
is,
is
really
an
offense
and
an
affront
to
the
citizens
of
san
jose.
And
so
all
I'm
asking
for
man
is
that
we
start
moving
in
the
area
of
ethics
and
morality
and
stay
christ.
K
Yes,
yes,
I'd
like
to
kind
of
follow
up
on
what
mr
soto
said
in
that
you
know
these:
the
san
jose
app
reporting
delivery
of
municipal
services.
This
all
affects
everyday
residents
and
the
lack
of
municipal
service
delivery.
K
You
know
it
affects
our
lives
and
I'm
hoping
that
you
know
mr
lloyd
and
mr
sedano.
Anybody
else
at
city
hall
will
work
with
our
neighborhood
association
to
try
to
better
the
app
think
about
how
how
municipal
services
are
delivered
or
are
not
delivered
and
how
they
impact
the
daily
lives
of
citizens
as
well
as
businesses,
and
you
know
we
can
do
better.
K
You
know
illegally
parked
vehicles,
that's
been
a
big
problem
in
our
neighborhood
that
could
be
relatively
easily
addressed,
and
if
this,
if
the
3-1-1
app
includes
that
option
and
that
option
is
acted
upon,
enforcement
is
granted,
then
that
could
help
eliminate
a
lot
of
the
city
problems.
So
I
look
forward
to
working,
hopefully
with
mr
lloyd
and
mr
sedano
on
making
some
of
these
and
needed
improvements.
Thank
you
very
much.