►
Description
City of San José, California
Smart Cities & Service Improvements Committee of February 3, 2022
Pre-meeting citizen input on Agenda via eComment at https://sanjose.granicusideas.com/meetings.
This public meeting will be conducted via Zoom Webinar. For information on public participation via Zoom, please refer to the linked meeting agenda below.
Agenda https://sanjose.legistar.com/View.ashx?M=A&ID=921799&GUID=C00D89A1-8B0E-4E3E-8B48-0B4F2EFA3555
A
C
C
B
A
A
Thank
you,
wonderful
all
right,
welcome
everyone
and
for
the
members
of
the
public
who
are
participating.
Thank
you
for
being
here
just
a
reminder
that
during
public
comment,
you'll
be
able
to
raise
your
hand
via
zoom
or,
if
you
have
dialed
in
you,
can
press
star
9
to
participate.
We
appreciate
you
being
here.
A
D
Yes,
chad,
good
afternoon,
chairperson
mayhem,
mayor
licardo,
vice
mayor
jones
committee,
members
and
esteemed
members
of
the
public,
I'm
rob
lloyd,
deputy
city
manager
for
the
city
of
san
jose
for
our
february
meeting
city
staffs
will
present
three
long-term
items
and
efforts
for
you.
First
under
agenda
item
d1,
we
have
a
report
on
the
conclusion
of
the
city's
high-speed
wireless
innovation
demonstration
partnership
with
facebook,
now
meta
that
invented
a
new
technology
product
line
for
connectivity
and
refreshed
public
wireless
in
downtown
san
jose
in
late
2021.
D
Second,
under
agenda
item
d2,
we
have
a
report
on
the
city's
drive
to
digital
efforts
that
took
on
a
higher
importance
when
kovitz
started
over
the
course
of
almost
two
years.
A
mighty
team
has
led
a
transformation
of
city
processes
from
paper
to
digital
and
you're,
going
to
hear
about
those
teams
and
the
impact
of
their
work
and
last
for
d3,
we
will
present
the
implementation
of
the
city's
digital
privacy
program
as
committed
in
2021
since
city
council's
adoption
of
the
city's
digital
privacy
policy.
D
To
paraphrase
the
mayor,
once
he
said,
try
at
worst
we
fail
fast
and
fail
forward,
but
at
best
we
change
the
game
and
pterograph
is
a
project
where
we
have
very
good
takeaways,
so
ed
kim
our
deputy
chief
chief
information
officer
and
city
of
vanguardi,
our
it
products
projects
manager
will
present
for
the
teams
thanks
robin
ed.
I'm.
A
E
A
E
You
very
much
rob
good
afternoon,
chairperson
man,
mayor
licardo,
vice
mayor
jones
committee
and
members
of
the
public,
ed
kim
deputy
chief
information
officer
over
infrastructure
and
operations
for
it.
Joined
with
me
today
is
the
product
projects
manager
over
the
city's
digital
inclusion
effort,
sudhir
vengati.
E
We
are
here
to
present
to
you
the
final
report
of
the
innovative
demonstration
agreement
between
the
city
of
san
jose
and
facebook,
now
known
as
metta
around
the
teragraph
infrastructure
deployment
in
the
downtown
area.
Next
slide,
please
I'd
like
to
start
off
by
clearly
defining
the
intent
around
the
innovation
demonstration
partnerships.
E
These
four
points
displayed
before
you
define
the
core
intentions
around
which
private
partners
are
able
to
propose
technologies
or
solutions,
as
well
as
to
prove
out
the
realities
of
those
aspirations
or
ambitions.
The
agreements
are
structured
to
a
partner
on
approaches
that
are
novel
b,
have
potential
to
benefit
the
public
c
limit
financial
risk
to
the
city
and
d
to
find
a
conclusion
point
and
we're
going
to
be
bringing
this
to
full
circle
towards
the
end
of
the
presentation.
E
E
E
F
Okay,
sorry
about
that,
so
the
thank
you
again.
The
second
amendment
to
the
demonstration
partnership
agreement
with
facebook
was
to
address
the
digital
inclusion
needs
of
the
downtown
area
and
based
on
the
facebook
initial
prototype,
wi-fi
coverage
areas.
Specific
corridors
were
identified
by
the
office
of
economic
development,
on
the
intent
to
support
and
revive
downtown
businesses
that
have
been
impacted
by
the
covert
19
pandemic.
F
This
map.
What
you
see
here
illustrates
the
new
corridors
where
the
wi-fi
service
is
now
available.
Cambium
radios
and
ruckus
radios
were
installed
along
the
identified
corridors,
cambium
equipment
powered
by
telegraph
technology
provides
high-speed
data
backhaul
and
the
ruckus
radios
provides
the
wi-fi
coverage
and
the
internet
service.
F
This
project
was
implemented
in
collaboration
with
several
partners.
Meta
formerly,
facebook
has
been
a
partner
with
the
city
since
2016,
providing
the
technology
and
the
design
around
the
downtown
implementation.
Cambium
networks,
they
assisted
in
the
configuration
and
installation
of
the
equipment
and
provided
standard
operating
procedures.
F
F
The
prototype
infrastructure
was
able
to
provide
free,
wi-fi
service
for
thousands
of
out-of-state
visitors
and
local
fans
attending
the
events
and
concerts
hosted
in
caesar
chavez
plaza
and
discovered
meta.
The
new
production
network
released
last
year
allowed
for
thousands
of
visitors
to
have
connectivity
while
visiting
christmas
in
the
park
and
the
downtown
ice
skating
rink,
with
the
wi-fi
footprint
extended
to
the
santa
clara
and
san
pedro
corridors,
restaurants.
Now
they
have
the
ability
to
offer
fast
wi-fi
to
diners
who
want
to
sit
and
dine
safely.
F
The
statistics
that
were
captured
they
draw
several
conclusions
and
the
first
and
the
most
apparent
one
is
that
the
wi-fi
infrastructure
is
actively
being
used
and
generating
traffic.
The
reports
also
found
that
the
top
used
applications
are
youtube
and
facebook
live
potentially
showing
the
usage
of
these
applications
around
specific
events
in
the
downtown
area.
E
E
Third,
the
state-of-the-art
technology
was
made
available
at
no
cost
to
the
city
through
the
contributions
from
facebook
and
cambium
networks.
Through
the
partnership,
the
city
was
able
to
establish
new
strategies
around
an
ongoing
support
model
to
address
life
cycle
management
and
outdoor
wi-fi
support,
and,
finally,
the
proven
technology
can
provide
critical
benefits
to
suburban
or
rural
aerials
in
areas
in
san
jose
to
close
the
digital
inclusion,
digital
equity
gap.
This
is
already
being
recognized
through
the
implementation
of
this
teragraph
technology
at
some
of
the
upcoming
east
side
union
high
school
district
expansion
areas.
A
G
Thanks
for
this
item,
I'm
sitting
outside
right
now,
there's
buses
going
by
things
from
mello
out
in
a
second
here.
Thank
you.
I
think,
first
of
all,
just
a
quick
reminder
of
the
importance
of
you
know.
This
has
been
a
program,
that's
been
in
existence
for
all
the
time.
I've
been
in
san
jose
pretty
much,
and
people
are
moving
on
from
it
at
this
time,
a
goodbye
to
them
how
this
project
is
not
going
to
be,
it
doesn't
work
in
underground,
cable
systems
and
stuff.
G
How
is
it
working
with
all
the
new
data
collection?
That's
going
in.
You
know
in
wi-fi,
that's
going
in
around
the
downtown
area
for
the
future
of
say,
the
issues
of
you
know
the
mobile
mobile
transit
systems,
like
the
scooters
and
bicycles
and
stuff
like
that,
and
you
know,
there's
a
whole
new
set
of
data
collection
and
geo-fencing
going
in
downtown
at
this
time.
G
Is
it
possible
to
talk
about
those
connections
and-
and
of
course,
you
know,
the
open
public
policies
that
are
needed
for
all
of
this
can
never
be
stressed
enough,
and
it's
important.
I
guess
overall,
thank
you
for
this
item
and
you
know
good
luck
and
and
open
public
policies
with
all
of
this
work.
Thank
you.
G
A
H
Hey,
thank
you.
Thank
you,
mr
chair,
and
thanks
everybody
for
the
hard
work.
I'm
sorry,
I
was
off
camera
there
for
a
moment
catching
up
on
lunch,
hey
I
I.
I
just
had
some
questions
about
sort
of
our
next
steps.
For
example,
if
we
were
going
to
be
providing
indoor
access
for
wi-fi,
we
would
need
to
be
providing
boosters.
I
assume
to
those
small
businesses
along
those
corridors.
Is
that
right
or.
H
Yeah,
I
mean
just
doing
the
numbers.
We
don't
have
a
lot
of
usage
right
now,
it's
about
130
folks,
a
day
which
obviously
is
the
reflective
of
a
pandemic
stricken
downtown,
which
don't
have
a
lot
of
people
here.
So
I
guess
we,
it's
not
a
great
time
to
be
testing
and
understanding
this,
but
in
terms
of
just
understanding
what
our
best
next
steps
are
for
investment.
H
D
Let
me
prime
victor
to
weigh
in
on
this
one
as
well.
It's
it's
actually
part
of
our
question
set,
so
we
have
some
analytics
that
we've
built
around
watching
how
that
usage
pattern
changes
yeah,
you
notice
in
the
three
areas,
for
example,
it
seems
to
be
much
more
present,
based
even
around
guadalupe.
D
But
really
we
want
to
look
at
the
next
roughly
years
worth
of
data
and
then
talking
about
economic
development
potentially
bringing
that
back,
but
with
some
data
to
support
what
those
decisions
and
investments
might
be
yeah.
The
honest
answer
our
mayor
is
we're
trying
to
figure
that
out
vic
anything.
You
would
add.
I
I
think,
from
an
economic
point
of
view
committee,
the
downtown
needs
the
most
assistance
in
terms
of
recovery
across
the
city.
You
know
the
worst
point:
we
dropped
62
percent
of
our
sales
tax
on
a
quarterly
basis
and
we've
kind
of
recovered.
Half
of
that,
so
we've
still
got
30
to
go
and
as
as
mr
mayor,
you
were
referring
to,
we
are
in
a
pandemic.
H
H
They
can
reduce
costs
by
using
our
signal,
it
would
require
us
to
have
a
different
geography
in
mind
because,
as
I
was
looking
at
the
map,
I'm
sure
you're
aware
of
this,
you
know
south
first
street
isn't
covered
that's
what
we'd
probably
want
to
focus
on.
First
we're
talking
about
a
lot
of
small
businesses
and
maybe
the
historic
district.
Those
are
areas
outside
the
coverage
of
the
current
network.
H
So
you
know,
if
that's
our
objective,
I
think
we
have
quite
a
bit
more
infrastructure
to
build
out,
and
I
guess
you
know
do
we
have
any
sense
what
the
cost
is
to
scale
here,
both
in
coverage
and
in
boosters.
I
assume
boosters
are
relatively
cheap,
but
in
terms
of
taking
on
a
couple
more
blocks.
What
does
that
look
like
in
terms
of
cost.
D
Ed
we
we
have
you
plug
in
here.
One
thing
I
forgot
to
mention
mayor
was
also
during
christmas.
In
the
park
we
didn't
present
the
data
because
there
was
a
controller
upgrade
and
we
lost
the
weeks
of
data,
but
the
usage
did
explode
during
that
period,
so
we
do
know
when
there's
a
big
event
and
they
start
happening
again,
consistently.
Yeah,
there's
heavy
usage
on
that
network,
but
ed
in
terms
of
cost
for
expansion.
If
we
can
unmute
and
share
kind
of
some
ballpark
numbers.
E
Sure,
actually
sudhir
has
those
numbers,
but
while
he's
pulling
those
up,
what
we've
actually
done
is
in
our
partnership
with
our
public
works
as
well
as
smartwave
technologies,
who
typically
handles
a
lot
of
those
installs.
We've
estimated
some
calculations
around
how
much
on
a
per
pole
basis,
which
is
basically
the
basis
of
the
installs,
would
cost
do
you
have
the
do?
You
have
the
the
cost
estimates
for
install
purple.
E
Okay,
oh
yeah,
so
mayor
licardo,
just
for
clarification.
Typically,
when
it
comes
to
extending
out
the
the
backhaul
it
doesn't
require
to
be
on
every
single
poll,
it's
basically
just
line
of
sight.
Okay,
it
should
not
be
calculated
based
on
the
number
of
poles
per
per
block.
Rather
the
distance
between
and
the
line
of
sight.
H
Okay,
so
it
doesn't
seem
like
a
huge
bill.
It'd
be
helpful
to
know,
particularly
as
we're
approaching
budget
season
now,
and
I
know
we're
still
trying
to
learn
more,
but
you
know
at
the
very
least
if
we
see
this
as
an
economic
development
tool,
we
really
probably
want
to
get
this
network
into
places
where
the
small
businesses
are
so
maybe
offline
love
to
talk
to
you
guys
about
what
that
gap
is.
H
So
it's
something
we
could
consider
in
march
and
I
appreciate
all
the
hard
work.
I
appreciate
meadows
partnership
as
well.
I
know
this
is
something
that
really
started
as
a
something
of
a
philanthropic
venture.
There's
grateful
that
they've
been
willing
to
support
it.
I
had
one
lasko,
oh
yeah,
it
was
about
the
the
usage.
You
said
that
youtube
and
I
think
it
was
facebook
live,
were
the
biggest
apps
I
think
most
frequent
apps
used,
which
seems
to
speak
well
about
how
robust
the
signal
is.
H
H
J
Yeah,
I
just
have
a
couple
quick
questions
about
how
we
are
promoting
and
getting
feedback
on
the
system.
So
you
talked
about
when
we
had
christmas
in
the
park.
A
large
number
of
people
were
using,
it
is
there
some.
Is
there
active
promotion
of
the
system
or
are
people
discovering
it
because
their
phone
just
shows
them?
There's
a
local
wi-fi
to
connect
to
how
are
people
finding
out
about
the
availability.
D
D
And
we
do
know
that's
in
some
of
those
strategic
areas
and
vic
helped
with
this.
Is
it's
been
a
complaint
in
some
of
those
areas?
So
we
knew
people
were
looking
in
some
of
those
corridors
that
they
just
had
no
great
coverage
and
their
cellular
was
weak.
So
we
got
that
feedback,
and
so
we
were
smart
because
they
told
us
where
to
put
them.
J
D
D
J
And
we
don't
yet
know
for
sure
the
comment
that
the
mayor
made
about
how
well
video
is
working.
People
are
using
it
for
that,
because
that's
what
they
want
to
use
it,
for
it
doesn't
necessarily
prove
that
it's
working
well
or
that
it's
not
slower
than
they'd
like,
for
example,
right
I
mean
people
often
are
very
tolerant
these
days
of
wi-fi.
That
makes
them
wait
a
bit
for
video,
so
I'm
just
curious
on
those
heavy
days.
How
much
testing
we've
really
done
is
to
robustness.
D
You're
absolutely
right:
we
have
a
lot
of
our
pressing
with
with
teragraph
and
for
smartwave
and
cambium
has
been
for
customer
experience.
Metrics
they
generally
are
oriented
around
network
metrics
of
yeah
things
are
up,
traffic
is
flowing,
but
what
we've
been
pushing
on
is
how
to
get
that
translated
into
people's
experience.
So
are
they
connecting
quickly
and
easily
enough?
J
I
guess
I
I
I'm
I'm
a
bit
remiss
because
I
haven't
gone
out
and
actually
tried
to
connect
to
it
myself
and
therefore
I'll.
Ask
the
next
question,
which
is
there's
a
when
they
when
people
connect
they
have
to
provide
some
information
or
what
it
or
is
it?
Is
there
any
kind
of
launch
page
or
do
they
just
have
to
just
choose
it
and
they're
connected.
D
Hey,
I
just
want
to
make
sure
I'm
answering
this
one
correctly.
We
haven't
activated
the
capture
page.
Yet
right,
that's
correct!
That's
correct!
So
right
now
you
just
see
the
network
access
san
jose
and
you
just
go
click
on
it
and
you
connect
and
you're
ready
to
run
on
the
next
part
of
that
question.
Council
member.
Is
we
don't
capture
any
identifiers
that
are
non-technical
identifiers
of
that
device?
So
we
do
see
a
mac
address
that
mac
address
is
rotated
so
that
we
can't
identify
so
and
there's
some
privacy
review.
J
E
K
Sorry,
just
a
quick
question
or
just
a
follow-up
to
what
rob
said.
You
said
that
we're
I'm
going
to
put
this.
In
my
terms,
we're
not
capturing
any
personal
data
and
the
only
data
we
might
be
capturing
we're
capturing
data
related
to
numbers
unless
someone
names
their
phone,
pam,
foley's,
iphone
and
then
you're
able
to
see
that
it's
pam
foley.
So
then,
are
you
converting
pam
foley
to
a
number,
and
is
this
a
an
fyi
for
everyone,
not
to
name
their
phone
after
themselves?.
D
It
is
good
advice
not
to
name
your
phone
after
yourself,
but
we've
stopped
using
that
device
id
where
people
will
capture
the
name
and
we'll
use
the
mac
addresses
and
the
mac
addresses
do
rotate
periodically.
That
didn't
use
to
always
be
the
case,
the
definition
of
a
mac
address,
but
it
does
rotate,
just
keep
some
anonymity
in
there.
So
we
can't
trace
that
to
an
individual.
So
that
was
something
we
learned
along
the
way
council
member
foley
is.
A
Yeah,
I
add
my
social
security
to
it.
Why
not?
I
do
want
to
keep
our
agenda
moving,
but
a
couple
very
quick
questions.
One
is
have
have
we
reached
out
to
other
cities
to
just
get
some
benchmarking
data
and
understand
what
they're
learning
is
there
a
city
that
is
kind
of
the
gold
standard
on
downtown
wi-fi.
D
We
do
have
some
sharing
that
we
do
with
some
cities.
Chattanooga
we've
shared
a
lot
of
information
with,
but
they're
they're
gig
city,
where
they
have
a
fiber
to
basically
the
entire
community
there
because
of
some
big
investments
they
made.
We
have
shared
information
with
mountain
view.
We
have
shared
information
with
a
couple
pure
cities
in
arizona
and
southern
california.
D
We
don't
have
great
comparisons,
though,
to
be
honest
chairs.
When
we
tried
to
take
a
look
at
those
numbers
and
get
to
some
kind
of
impact
and
usability,
it
wasn't
consistent
enough
where
we
could
come
up
with
kind
of
a
benchmark
or
something
that's
consistent
across.
But
it's
a
good
reminder.
We
haven't
done
that
in
about
three
and
a
half
almost
four
years
now's
the
time
we
could
check
back
on
folks
I'll.
Take
that
action
item.
A
Okay,
yeah,
I
mean
if
it,
if
you
see
value
in
it,
I
mean
maybe
I'll
just
expand
my
question
to
build
on
some
of
the
questions
that
the
mayor
was
asking
earlier
about
the
cost
of
expansion.
I
think
when
we
next
time
this
comes
up
for
a
status
report,
I
would
certainly
find
it
helpful
to
just
get
a
little
more
analysis
of
essentially
roi,
just
kind
of
understanding,
okay
cost
to
expand
cost.
To
maintain.
A
I
know
we're
still
learning
these
things,
but
I
think
it
would
help
us
be
a
little
more
informed
on
the
sort
of
cost
benefit
of
this
investment
over
time.
What
the
lifespan
of
the
of
the
equipment
is
and
then,
if
there's
any
way
to
benchmark
off
of
what
other
cities
do
I
mean,
I
think,
there's
some
different
directions
we
could
go
in
here.
This
could
end
up
being
a
really
strategic
investment
for
us
long
term
or
maybe
there's
a
better
way.
A
Maybe
maybe
the
the
effort
isn't
actually
there
and
it's
just
kind
of
hard
to
evaluate
based
on
the
information
we
have
at
hand
in
this
report,
but
but
it's
a
good.
It's
a
good
start.
One
other
thing
I
just
wanted
to
get
clarity
on,
and
my
colleagues
may
already
know
the
answer
to
this,
but
it
was
stated
that
continuing
to
do
this
work
might
allow
us
to
do
access
east
side
more
cheaply
or
more
effectively.
I
don't
remember
what
the
word
was.
Can
you
just
help
me
understand?
Why
that's
the
case.
A
God,
it's
usually
saying
this
technology
application.
This
solution
can
be
used
there,
there's
nothing
specific
to
the
downtown
network
that
allows
us
to
better.
This
is
just
you're
saying
it's
a
learning
opportunity,
yeah!
Okay,
I
see
okay
got
it.
I
wasn't
sure
if
you
were
purchasing
equipment
in
bulk
or
what
what
leverage
it
gave
us,
but
it's
just
a
learning.
I
see.
Okay,
thank
you.
Thanks
again
for
the
status
report,
do
we
have
a
motion
so
moved.
K
A
C
A
D
Thank
you
chair,
so
people
processes
and
technology
must
come
together
for
any
solution
to
be
effective
through
most
of
the
pandemic
about
forty
percent
of
the
city's
full-time
workforce
worked
virtually
and
needed
alternative
online
work
processes
to
do
their
jobs.
This
required
investment
in
developing
and
growing
staff
skills
to
create
business
automation,
solutions
designed
for
internal
and
external
customers
and
here
to
tell
us
more
about
the
business
process.
Automation,
team
and
their
efforts
are
erica.
Graffo.
It
products,
projects,
manager,
the
nbpa
team,
lead
monica
frankowski,
the
great
hr
lead
and
krishna
sastry.
B
It
never
works
when
you're
the
one
on
campus
right:
okay,
good
afternoon
city,
council,
members,
mayor
and
members
of
the
public,
as
rob
mentioned,
my
name
is
erica
grafo,
I'm
a
product
project
manager
with
it
and
also
the
business
process.
Automation,
team
lead-
and
I'm
delighted
to
be
here
today
with
two
of
my
colleagues
krishna
sastry
and
also
monica
frankowski.
B
So,
let's
begin
first
by
orienting
us
in
terms
of
the
city
roadmap
business
process,
automation
fills
within
the
drive
to
digital
portfolio,
you'll,
see
us
down
in
the
bottom
row
under
the
powered
by
people
enterprise
priority.
Our
goal
is
to
create
automated
processes
that
improve
the
ease
of
operations
for
both
city
staff
as
well
as
the
public.
B
To
date,
our
primary
focus
has
been
on
improving
the
ease
of
city
businesses,
processes
for
staff,
as
we
wanted
to
get
good
at
the
platform
and
hone
our
expertise
before
bringing
it
on
to
more
public
processes.
But
we
do
anticipate
that
our
platforms
will
be
used
for
both
internal
and
external
processes
and
we
look
forward
to
growing
as
we
mature
bpa
in
the
future.
B
B
Second,
we
build
workflows
that
connect
that
form
information
with
automated
routing
permissions
and
alerts.
Third,
we
add
in
electronic
approvals,
including
electronic
signatures,
and
then
lastly,
we
save
all
these
records
in
a
location,
that's
searchable
and
available
online
to
anyone
that
has
permission
to
access
the
data.
B
The
idea
behind
business
process
automation
actually
started
back
in
2018
with
an
rfp
to
acquire
workflow
automation
software.
The
rfp
was
awarded
in
2020
just
a
few
weeks
before
the
pandemic
hit
and
everything
shut
down.
So,
of
course,
the
need
for
business
process.
Automation
became
much
more
acute
at
that
point.
Now
I'll
turn
it
over
to
krishna
to
walk
us
through
a
bit
more
krishna.
L
L
L
Here
are
four
that
we
have
found
to
be
the
most
salient
to
our
customers:
first,
having
a
single
source
of
truth
for
information
that
can
be
easily
searched,
second
tracking
weather
questions
whose
desk
it's
currently
on
and
where
it's
been,
we
can
also.
We
can
also
enable
email
reminders
to
reduce
delays.
L
One
of
the
first
things
we
do
when
starting
a
new
workflow
is
to
figure
out
which
application
is
best
suited
for
the
particular
service
or
job
to
be
done.
We
use
four
tools
in
our
line
of
work
and
they
are
simply
peoplesoft
microsoft,
forms
and
power,
automate,
keeping
in
mind
that
bpa
isn't
the
solution
for
everything.
L
For
example,
simply
gov
excels
at
replacing
paper
forms
and
collecting
electronic
signatures,
whereas
peoplesoft
is
the
best
choice
for
anything
to
do
with
an
employee
record
such
as
timekeeping
benefits
and
payroll,
and
now
I'll
turn
it
over
to
monica
frankowski
for
some
samples
of
what
we
have
done.
Thank
you.
M
Our
first
example
is
actually
three
public-facing
forms
we
built
for
the
alfresco
program,
working
with
partners
in
economic
development
and
prns.
These
include
requests
from
private
businesses
to
use
parks
and
plazas
sidewalk
and
parklets
and
property
private
property
for
outdoor
business
operations.
M
If
you
can
imagine
how
this
program
would
have
functioned,
if
we
relied
on
email
and
paper
or
pdf
applications,
it's
not
hard
to
see
the
benefits
of
having
this
form
online
available,
24
7,
with
much
easier
tracking
and
response
by
staff.
To
date,
there
have
been
310
applications
since
june
of
2020.,
like.
M
M
M
M
M
And
lastly,
we
have
an
internal
workflow
workflow
called
our
hr
onboarding
forms
for
part-time
new
hires.
This
workflow
combines
12,
previously
paper
pdf
forms
into
an
organized
online
checklist.
This
online
module
in
peoplesoft
replaces
the
new
higher
paperwork
hr
previously
provided
as
a
packet
at
new
higher
orientation.
M
The
packets
previously
took
staff
roughly
11
hours
to
prepare
and
then
hand
key
and
the
information
into
peoplesoft
twice
a
month.
Now
we
are
saving
roughly
20
hours
per
with
the
automated
module.
We
have
estimated
that
this
is
about
an
87
time
savings
that
frees
up
the
staff
by
moving
this
process
online.
This
will
not
only
save
staff
time
and
paper,
but
also
new
hires
are
able
to
have
an
organized
portal
to
update
information
now
or
in
the
future.
M
B
Thanks
monica
so
I'm
happy
to
report
that
the
piece
of
our
workflow
production
is
increasing.
It
took
us
a
few
quarters
to
get
our
bearings
with
the
platform
and
hone
our
design
build
and
deploy
processes.
We
have
a
pretty
standard
process
now
and
we're
also
beginning
to
train
others
to
develop
their
own
automations.
B
Although
the
pace
of
development
has
increased,
we
recognize
that
each
workflow's
lifecycle
doesn't
end
when
it
goes
live.
We
are
committed
to
continuing
to
improve
usability
and
adoption
for
our
workflows
in
production
as
you'll
see
on
the
next
slide.
Our
current
quarter's
commitments
include
a
larger
emphasis
on
the
usability
effort.
B
I
also
want
to
mention
that
much
of
our
capacity
has
been
borrowed
from
other
teams
in
order
to
move
quickly
to
automate
workflows
because
of
our
virtual
and
hybrid
work
environments.
Most
of
the
bpa
members
have
regular
day
jobs.
The
work
that
they
do
for
bpa
is
extra.
On
top
of
that
departments
have
been
very
kind
to
loan
us
these
remarkable
team
members,
because
they
see
the
benefits
of
bpa
and
the
value
of
investing
resources
in
this
area.
B
So
you've
heard
a
bit
about
who
the
bpa
team
is
and
what
we
work
on
the
way
we
plan
our
work
is
just
as
important
to
the
team
and
our
processes
on
the
screen
is
a
snapshot
of
our
current
quarters
objectives
and
key
results.
Each
quarter.
We
spell
out
our
commitments
on
what
we
hope
to
achieve
over
a
90-day
period.
These
commitments
are
our
key
results
and
they're
organized
within
each
of
the
three
high-level
objectives
that
you
saw
earlier
in
the
presentation
I'll
lightly
touch
on
each
high-level
key
result.
B
So
in
the
first
column,
we
have
our
commitment
to
deliver
nine
workflows.
This
quarter
from
our
prioritized
roadmap,
we're
also
committing
to
completing
the
requirements
and
analysis
for
another
six
workflows
with
the
thinking
that
these
will
be
deployed
next
quarter
in
the
middle
column,
you'll
see
that
focus
on
usability
and
adoption
with
a
commitment
to
better
understand
our
user
journeys
before
they
arrive
at
the
workflow,
while
they're
using
the
workflow
and
after
they
complete
the
request.
B
We're
also
committing
to
train
three
additional
departments
in
how
to
develop
simply
gov
workflows,
as
well
as
telling
our
story
to
counsel.
In
the
last
column,
we're
focusing
on
a
reliable
and
scalable
platform.
First,
the
simply
gov
winter
release
which
just
went
live
in
mid-january,
followed
by
more
training
and
office
hours
on
some
of
the
new
tools
that
were
just
released
and,
lastly,
a
commitment
to
measure
adoption,
output
and
outcomes
from
at
least
10
automations
in
an
effort
to
begin
a
more
routine
cycle
of
performance
management
measurement.
B
B
I
want
to
take
a
moment
to
appreciate
all
the
hard-working
team
members
of
the
business
process:
automation,
team:
this
is
a
team
that
amazingly,
has
never
met
in
person.
All
of
our
work
together
has
been
remote.
Each
member
on
this
team
is
making
a
contribution
to
help
our
staff
and
residents
work
more
easily
in
a
hybrid
environment,
and
I
really
want
to
thank
each
of
them
for
their
dedication
to
making
a
difference.
I
also
want
to
thank
the
department
directors
who
have
entrusted
us
with
their
rock
stars
to
help
make
this
cross-departmental
team
successful.
B
I
think
they're,
finding
it
a
worthwhile
investment.
So
hopefully
we
can
keep
the
band
together
for
a
few
more
tours,
there's
a
lot
more
to
be
automated
in
the
city
and
we're
really
just
at
the
beginning
of
this
effort.
Thank
you.
So
much
for
your
time.
It's
been
a
pleasure
sharing
our
work
with
you
today
and
I'll
turn
it
back
over
to
rob.
Thank
you.
A
A
So
I
just
really
appreciate
the
work,
and
I
also
wanted
to
give
you
a
quick
shout
out
for
how
well
organized
and
how
clear
and
concrete
your
okrs
are.
I
think
that's
a
model
for
all
of
us.
I
think
setting
really
clear
deliverables
and
having
a
really
focused
and
logical
roadmap
is
just
a
great
example
for
the
whole
organization.
So
I
just
I
know
not.
Everybody
gets
excited
about
this
kind
of
optimization
and
automation
work,
but
I
I
certainly
do,
and
I
appreciate
it-
cool
yeah
awesome.
A
N
Hello,
first
time
joining
my
name
is
joseph
richardson.
I'm
actually
super
excited
too
to
see
this
automation
come
into
city
processes,
so
great
to
hear
it.
I
do
have
several
questions,
one
that
does
pertain
to
the
last
point,
but
I
can
get
to
that
later.
But
does
this
software
and
sort
of
I
guess
project?
Will
it
be
easily
scalable
to,
I
guess,
other
parts
of
the
city
if
they
are
like
on
the
outskirts
or
in
smaller
towns,
and
if
this
is
going
to
be
rather
more
successful?
N
A
D
B
Yeah,
so
right
now,
this
program,
simply
gov
and
also
peoplesoft,
of
course,
is
available
to
everyone
in
the
city.
Most
of
the
automations
that
we've
done
to
date
are
for
internal
processes,
so
things
like
hr,
I.t
finance
things
like
that,
but
we
have
done
a
few
external
forms,
as
you
saw,
and
we're
definitely
looking
forward
to
rolling
out
more
of
that,
especially
as
we
bring
more
departments
onto
the
platform.
K
Great,
thank
you.
This
is
actually
wonderful
to
see
that
we
are
streamlining
processes
and
making
it
more
efficient
for
our
employees
to
get
work
done,
but
I'm
always
looking
at
a
couple
of
things.
How
will
this
benefit
the
public,
the
end
user
and
what
other
departments?
I
noticed
that,
for
example,
pbce
is
not
involved
in
this.
Is
there
a
reason
that
they're
not
on
one
of
the
lists
that
we're
working
on
it
seems
to
me
that
some
of
our
residents
most
frustration,
is
code
enforcement
and
permitting
and
and
having
a
process.
K
K
D
Absolutely
and
council
member
foley
robloy
wca
manager
for
the
city.
We've
actually
had
this
conversation
in
detail
and
there
is
a
map
of
which
systems
actually
are
best
for
certain
uses
where
there's
deep,
workflows
and
very
specific
work
systems
for
something
the
forum
on
top
sometimes
can
be
a
bad
overlay.
D
D
This
tool
can
meet
that
kind
of
need,
but
eric-
and
I
actually
do
have
this
conversation-
is:
where
can
we
accelerate
and
put
that
accelerant
versus
what
things
need
to
be?
A
part
of
that
very
purposeful?
A
purpose-specific
major
business
system
like
same
similar
reason
for
peoplesoft
peoplesoft.
A
lot
of
the
things
that
come
through
it
then
need
to
connect
with
other
processes
in
the
city
and
that
form
very
easy
to
get,
but
then
becomes
disjointed
with
the
rest
of
the
business
process.
Erica
anything
you've
got.
B
Yeah,
so
if
you
imagine
that
simply
gov
is
like
a
swiss
army
knife,
and
so
we
can
build
a
lot
of
different
forms
and
workflows,
and
it's
very
flexible,
but
eventually
that
data
has
to
go
back
into
wherever
it
needs
to
be
recorded.
In
some
cases,
that's
a
really
easy
lift
and
in
some
cases
like
tying
that
into
amanda
it's
much
more
complicated,
and
so
absolutely
I
agree
with
you
having
you
know.
B
A
lot
of
the
forms
that
development
services
have
offers
having
those
in
an
online
fashion
would
be
amazing,
but
definitely
as
rob
mentioned,
it's
it's
not
as
easy
as
just
putting
up
an
online
forum.
You
have
to
do
all
the
connections
in
the
background
to
make
sure
that
it
it
works
properly.
But
I
I
love
that
you're
excited
about
this.
B
The
same
way
that
I
am
and
like,
let's
see
what
else
we
can
do
in
the
city,
one
of
the
things
that
we've
really
championed
in
our
team
is
our
sweet
spot
at
the
moment
is,
as
matt
said,
not
the
stuff.
That's
going
to
make
the
news.
It's
it's
the
unsexy
stuff
of,
like,
let's,
you
know,
figure
out
how
to
automate
our
security
and
badge
access
right.
It's
a
small
stuff.
K
A
couple
several
other
questions
so
so
far.
This
is
mostly
internally
facing
with
our
hr
departments
and
other
internal
departments.
How
is
the
training
going
with
our
staff?
Sometimes
our
staff
me
included,
are
hesitant
with
new
technology.
So
how
are
we
training?
How
are
we
converting
those
who
are
paper,
driven
like
myself,
to
technology,
driven
and
trusting
that
this
is
going
to
work?
So
how
are
we
working
through
staffing
concerns.
B
That's
a
it's
a
great
it's
a
great
question,
it's
a
great
point,
because
you
can
certainly
put
something
out
into
the
universe
and
you
know
cross
your
fingers
that
it
makes
sense
to
everybody.
But
we
know
that
that's
not
the
case.
So
in
each
of
our
workflows
we
have
what's
called
a
process
owner.
So
it's
somebody
who
owns
that
process
within
their
particular
division.
I'll,
give
you
an
example,
so
mileage
reimbursement,
there's
a
woman
yolanda,
a
lovely
person
who
works
in
finance
she's
the
process
owner
for
that
process.
B
We
automated
the
workflow.
She
is
responsible
for
making
sure
that
people
understand
how
to
use
it.
She's
the
go-to
person.
If
people
have
questions
if
there
are
any
changes
that
need
to
happen
to
the
workflow,
she
is
the
the
the
point
of
contact
to
make
sure
that
any
of
those
enhancements
usability
all
that
kind
of
stuff
happens
and
it's
up
to
yolanda
to
make
sure
that
people
understand
how
to
use
the
workflow.
B
B
Absolutely
it's
an
ongoing
effort.
I
think
you
know
we've
been
at
this
for
about
18
months
or
so,
and
so
a
lot
of
the
feedback
has
been
more
anecdotal.
You
know
people
submitting
trouble
tickets
things
like
that,
but
this
quarter
we're
going
to
turn
that
up
a
notch.
We're
going
to
be
doing
many
more
surveys,
usability
efforts.
We
also
are
going
to
add
there's
a
an
annual
I.t
customer
satisfaction
survey.
K
B
I
have
so
many
favorites,
I
think
you
know
the
contract
in
e-signatures.
One
has
probably
been
the
the
it
is,
it's
probably
the
most
impactful
it's
not
without
its
own
issues,
we're
continuing
to
to
to
enhance
it,
but
I
think
our
ability
to
to
sign
contracts
electronically
and
then
have
that
all
that
data
is
is
sent
over
to
the
clerk's
repository.
B
All
that
is
automated.
So
I
think
that
one
probably
has
the
biggest
impact.
The
other
one
is
is
the
one
that
monica
mentioned
with
the
onboarding
to
have
new
employees,
come
to
the
capital,
silicon
valley
and
log
in
to
put
all
of
their
information
into
a
a
website
rather
than
a
piece
of
paper.
I
think
that
one
is
also
just
it's
a
good
look
for
us
to
have
that
be
a
first
impression.
K
C
So
thank
you
for
addressing
council
member
foley's
question
in
terms
of
how
it's
going
to
impact
and
how
the
end
users
are
going
to
be
able
to
adopt
it
understand
it
get
that
feedback
to
the
team
in
terms
of
any
challenges
they're
having
using
it.
So
thank
you
for
clarifying
that.
The
other
question
I
had
was
about
prioritization.
B
Sure
I
would
be
happy
to
the
way
that
we
use
our
priority.
The
prioritization
framework
that
we
use
is
the
same
as
the
one
used
for
the
city
roadmap.
It's
called
weighted
shortest
job
first
and
it
has
four
different
attributes
that
it
waits
on
community
community
value,
time,
criticality
risk
and
then
the
last
one
is
job
duration.
H
I'm
just
worried
erica
is
going
to
figure
out
a
way
to
automate
the
mayor
and
council
we're
going
to
have
really
quick
meetings
on
tuesdays.
One
family
hope
yeah,
that's
right!
This
is
all
super
cool.
All
the
enthusiasm
is
well
deserved,
so
we
love
seeing
this
happen.
Thank
you
to
everybody,
certainly
krishna
and
monica
erica
everyone
who's
been
working
on
this.
H
I
I
want
to
just
the
risk
of
sounding
nitpicky
just
raise
one
very
small
concern,
because
I
think
all
this
automation
is
super
important
and
valuable
and
saving
time
and
that's
our
most
valuable
resources.
The
time
of
our
employees,
but
I
know
when
the
automation
is,
is
public
facing
there
are
risks,
and
particularly
their
risk
for
any
of
our
community
members
who
may
feel
more
daunted
by
automated
processes
by
computers
by
online
platforms.
Things
like
that.
So,
if
can
I
just
go
for
a
moment
to
slide
13.
H
B
I'm
I'm
not
surprised
that
you
that
you
clipped
into
this,
we
we
should
be
having
this
in.
It
should
be
translated.
It's
on
our
roadmap
to
have
this
translated
into
spanish
and
also
vietnamese.
Much
like
you
saw
the
the
benjamin
water
one
is
translated,
so
this
is
on
our
roadmap
to
have
it
translated.
Okay,.
H
B
H
B
A
C
B
C
B
A
A
D
Thank
you,
chair
home
stretch,
city
council
identified
the
importance
of
digital
privacy
with
the
approval
of
the
city's
digital
privacy
policy
at
the
end
of
2020.
The
use
of
sensing
technologies
and
data
in
the
city's
programs
require
higher
levels
of
scrutiny,
engagement
to
use
those
emerging
technologies
responsibly
and
to
keep
the
public's
trust.
So
san
jose
has
emerged
as
a
national
leader
in
this
work.
Due
to
our
approach
team
and
the
collaboration
with
partners
who
push
us
in
important
ways,
and
specifically,
we
want
to
recognize
our
privacy
advisory
task
force
of
public
members.
D
O
Thank
you
rob
and
thank
you,
committee
members,
chairman
committee
staff,
members
of
the
public,
for
having
me
here.
I
really
want
to
walk
through
basically
an
update
on
our
digital
privacy
program.
The
office
itself
is
founded
in
october
and
really
giving
you
a
sense
of
what
the
work
has
been
thus
far.
O
So
to
give
you
a
sense
and
just
to
sense
check,
can
everyone
see
my
screen
perfect
agenda
today,
we're
going
to
walk
through
first?
Why
it
matters
why
digital
privacy
matters
just
a
bit
of
context.
There
give
a
sense
of
a
bit
of
the
history
and
where
we
are
in
our
privacy
protocol
today
than
wanting
to
ground
it
in
a
case
study,
specifically
the
monterey
curtner
traffic
safety
recording
project,
and
we
have
great
people
from
both
police
and
transportation
on.
O
I
believe
we
have
judy
tariko,
frank
kuruba,
deputy
chief
schroeder,
and
then
we
have
lily
lim
sao
on
the
department
of
transportation
side
and
then
we'll
go
into
just
some
open
policy
and
some
next
steps
so
to
just
come
into
it.
Really.
The
approach
that
we're
taking
is
the
thought
of
a
smart
city
having
two
sides.
The
first
and
really
the
one
that
gets
me
excited,
is
the
idea
of
being
able
to
use
information
to
provide
better
services,
build
trust
between
our
community
members
and
our
city
and
really
making
things
better.
O
O
One
can
lead
to
the
harming
of
individuals
and
really
the
fine
line
between
those
and
how
we
tow
that
is
through
a
strong
digital
privacy
program
that
ensures
a
more
responsible
data
usage
for
a
smarter,
equitable
city,
which
brings
me
to
the
mission
of
the
digital
privacy
office,
is
that
the
data
that
we
should
collect
on
a
community
should
support
that
community
that
our
residents
should
understand
what's
being
collected.
Why
and
how
they
can
engage
to
provide
comment
on
what's
being
used.
O
So,
as
rob
mentioned,
one
of
the
big
moments
that
happened
in
2020
was
our
digital
privacy
policy
was
approved
in
december.
This
was
aft
a
culmination
of
years
of
work
with
outside
stakeholders,
work
with
harvard
university
and
many
others
to
really
put
together
what
exactly
should
go
into
a
digital
privacy
program
and
how
we
should
treat
digital
privacy
in
the
city.
O
O
With
these
three
elements
in
mind,
we
built
on
past
internal
work
from
the
city.
So
again,
this
includes
all
the
great
pass
work
that
we've
done
in
the
city
manager's
office
in
the
mayor's
office,
from
past
data
officers
and
whatnot
from
the
city
and
from
pure
privacy
offices.
A
huge
thank
you
to
those
santa
clara
county,
especially
mike
shapiro
who's,
really
helped
in
close
coordination
with
us
in
understanding.
What's
a
good
way
to
build
a
digital
privacy
program
he's
had
one
there
since
2016
so
really
great
to
base
it
off
of.
O
We
then
took
that
information
and
was
also
guided
by
our
digital
privacy
advisory
task
force,
which
is
a
group
of
external
experts
that
provide
guidance
and
additional
support
on
our
digital
privacy.
Efforts
really
couldn't
have
done
it
without
them
and,
of
course,
really
taking
all
of
this
concepts
in
theory
and
being
able
to
start
applying
it
and
refining
it
in
key
use
cases
and
seeing
the
public
response
to
them.
O
So
what
I
want
to
show
you
is
basically
the
digital
privacy
protocol
across
the
city
as
it
stands
today.
Basically,
any
type
of
program
that
involves
data
or
new
technology
and,
as
we
go
retroactively,
looking
through
existing
uses
of
data
and
technology,
the
steps
that
we
take
to
both
review
and
make
sure
that
it's
a
responsible
usage
of
data
first
one
fairly
straightforward,
is
just
making
sure
the
project's
being
proposed
to
the
digital
privacy
office.
O
From
there
the
privacy
office
assesses
the
risk
at
a
at
a
baseline
level,
what's
called
a
threshold
analysis.
Basically,
this
this
assessment
determines.
Is
this
project
low
risk,
medium
risk
or
high
risk,
which
really
starts
to
inform?
How
many
of
the
steps
of
this
review
process
do?
We
need
to
go
through
so
low
risk
projects.
Think
of
things
like
we
need
to
get
more
laptops,
like
the
library
needed
to
get
more
laptops,
someone
needed
to
install
printer.
These
are
fairly
low
risk
projects
and
can
be
approved
relatively
easily.
O
O
And
then
one
of
the
key
elements
that
we
learned
throughout
our
research
from
other
peer
offices
is
a
need
for
ongoing
monitoring
that,
once
you
establish
the
policy,
that's
great,
but
really
having
an
avenue
for
annual
data
usage
reports,
which
is
basically
just
detailing
how
the
data
is
being
used
and
keeping
track
of.
That
information
is
essential
to
make
sure
that
the
policies
are
being
followed
and
just
to
highlight
these.
O
O
Privacy
reviews
things
like
that
and
we've
had
about
400
web
page
views
on
the
digital
privacy
page
itself,
since
the
privacy
office
has
been
created-
and
this
part
I
think,
is
particularly
important
because
on
that
page
is
the
direct
avenue
for
or
one
avenue
for
a
public
comment
that
people
can
comment
24
7
online
whenever
they
want
just
to
give
you
a
sense
of
what
types
of
projects
are
being
reviewed,
especially
in
that
mid
to
high
risk
area.
You've
got
fingerprint
database
management,
traffic
simulation
software
for
department
of
transportation.
O
We
have
lily
lim
sao
to
answer
any
questions,
but
I
do
want
to
highlight
and
focus
throughout
this,
but
this
is
really
about
the
process
of
how
we
approved
it
to
kind
of
give
you
a
flavor
of
how
this
works
so
just
briefly
context
for
those
who
are
less
aware
of
the
monterey
and
kurtner
project,
the
intersection
itself
in
2021
alone
had
three
traffic
fatalities
and
two
of
those
without
a
suspect.
Most
of
this
had
to
do.
O
So
with
that
in
mind,
we
begin
the
privacy
review,
so
one
police
proposed
the
project
to
the
digital
privacy
office.
This
can
be
done
through
email
or
through
an
it
help
desk
request.
The
digital
privacy
office
assesses
the
risk.
In
this
case,
it
was
assessed
as
high
risk,
given
the
fact
that,
initially,
when
the
project
was
proposed,
it
was
looking
at
24
7
recording,
although
that
is
no
longer
the
case,
at
least
for
the
police
department.
O
The
data
is
being
used
for
law
enforcement,
which,
in
this
case,
is
specifically
around
automatic,
license
plate
reading.
So
there's
both
a
enforcement
purpose
or
there's
an
enforcement
component,
and
there
is
an
automated
component
that
really
led
this
to
being
viewed
as
a
high-risk
project.
So
because
of
that,
we
want
to
make
sure
that
we
go
through
all
the
steps
here
from
there.
O
For
example,
we
then
took
this
data
usage
policy,
put
it
together
in
an
easy
to
read
format
and
shared
this
not
only
online
on
our
digital
privacy
page,
but
also
with
community
leaders
and
members
to
basically
get
start
getting
that
public
engagement
around.
You
know
how
people
respond
to
this.
I
want
to
say:
we've
got
both
in-person
feedback,
a
major
thanks
to
our
mayor's
gang
prevention
task
force,
who
really
helped
get
us
in
front
of
about
100
community
leaders,
stakeholders.
O
You
know
non-profits
in
the
city
that
could
then
inform
their.
You
know
their
neighbors
and
whatnot
to
really
share
it
with
them,
and
then,
additionally,
offering
feedback
online
and
any
other
type
of
written
feedback
in
person
generally
positive
and
urgent
need
written.
We
had
a
relatively
small
response
rate.
However,
it
was
very
consistent-
and
I
do
want
to
highlight
that
with
eighty
percent
of
people
reporting
as
very
comfortable
zero
percent
uncomfortable
and
of
those
that
reported
somewhere
in
between
in
this
neutral,
neutral
to
comfortable
standpoint.
O
Some
of
their
written
comments
really
indicate
something
that
I
think
is
very
valuable
for
us
to
see
in
that,
especially
in
this
second
one.
There's
a
concern
about
data
being
used
responsibly,
but
if
it
is,
then
this
should
totally
be
done,
and
I
think
that
goes
to
just
in
general
as
we're
going
through
this.
Having
that
type
of
responsible
usage
really
both
builds
trust
and
maintains
an
effective
usage
of
data.
O
We
wanted
to
make
sure
that
we
have
signage
up
at
the
intersection
to
inform
people
that
recording
is
happening
and
showing
them
where
they
can
provide
comment
as
need
be
so
as
the
as
the
project
is
installed,
we'll
be
able
to
have
this
information
there
at
the
intersection
visible
from
all
approaches.
So
that
way,
people
can
continue
to
provide
comment
as
needed
from
there.
We
finished
our
privacy
assessment.
O
Lastly,
normally
we
would
escalate
the
project
you
know
towards
the
end.
However,
this
project
in
the
monterey
partner
project
in
its
whole
was
approved
by
council
in
september
of
2021.
So
a
lot
of
this
review
happened.
You
know
after
that,
and
then
the
ongoing
element
is
defined
in
our
privacy
review.
Basically,
what
types
of
metrics
just
basic
use
usage
metrics
around
the
alpr
and
whatnot
to
understand
and
make
sure
that
we're
using
the
data
in
the
way
that
we
expect
it
so
really.
O
Next,
steps
that
I
want
to
highlight
here
are
one
creating
more
general
data
usage
policies
for
new
and
existing
data
initiatives.
The
office
itself
is
very
new
and
so
we're
still
in
the
process
of
getting
through
a
lot
of
the
data
usage
that
is
currently
happening
in
the
city,
codifying
the
data
digital
privacy
office's
review
requirement
for
data
initiatives
right
now.
A
lot
of
this
has
been
an
informal
engagement
and
then
formalized
through
a
lot
of
these
processes
that
we
put
into
place.
O
Our
usage
of
data
main
takeaways
san
jose
communities
are
demanding
digital
privacy
more
than
ever
and
usage
transparency
to
ensure
an
equitable
usage
of
data
that
the
digital
privacy
office
is
generating
and
developing
these
key
privacy
policies
and
processes
to
make
sure
that
we
can
not
only
enable
these
usages
but
also
make
sure
that
they're
done
correctly
and
then
the
digital
privacy
office
is
continuing
to
work
with
other
departments
to
ensure
this
responsible
data
usage
and
providing
ongoing
updates
as
needed
to
you
all
and
to
the
public.
So
that's
about
it.
A
All
right
rob
unless
you
have
anything
to
add
to
the
presentation
I'll
just
thank
albert
and
the
representatives
from
sjppd
and
dot,
certainly
a
really
important
topic
and
appreciate
that
detailed
example.
Why
don't
we
go
over
to
public
comment
and
looks
like
we
have
a
few
hands
up
once
we
have
our
timer
up,
we
will
start
there.
We
go
we'll
start
with
joseph
go
ahead.
G
Hi
blair
beekman
here
am
I
supposed
to
be
going
now.
Yes,
you're
up,
oh
well,
okay,
hi!
Thank
you.
I
thought
this
item
would
have
a
bit
more
about
our
good
practices
that
we're
trying
to
learn
of
ai
at
this
time
and
the
civil
rights
and
civil
protection
ideas
that
can
we're
trying
to
better
understand
and
introduce
to
ourselves
at
this
time.
It's
a
really
important
concept
to
mention
and
good
luck
in
your
efforts
to
work
on
that
issue.
G
Thank
you
for
this
report.
Thank
you.
It
was
nice
to
learn
that
the
public
can
have
options
in
working
and
asking
questions
of
privacy.
I've
always
felt
you
know.
Privacy
is
not
just
you
know,
good
practices
of
the
public,
it's
good
government
practices
as
well,
and
the
government
has
a
way
to
hide
privacy
practices
when
they
call
it
privacy.
G
So
thank
you
that
you're
trying
you
know,
I
think,
there's
an
important
distinction
between
privacy
policy
and
open
public
policies.
We
need
open
public
policies
to
define
good
privacy
practices
for
all
of
us
and
they're,
not
mutually
exclusive
subjects
and
they're
important
topics
to
really
be
considering
for
ourselves.
G
You
talking
about
the
the
curtin
monterey
project,
a
very
good
example.
Thank
you.
You
know
we
had
a
big
push
of
new
aopr
use
in
november
to
address
the
smash
and
grab
stuff.
I
hope
we're
realizing
with
all
the
new
foreign
5g.
We
have
a
ton
of
new
surveillance
technology
and
led
light
technology
that
has
surveillance
and
data
tech.
G
How
we
going
to
talk
about
this
as
accountable
direct
practices.
It's
the
open
accountability
of
these
practices
that
we
don't
have
to
go
overboard
with
law
enforcement
and
tech
at
this
time.
It's
our
continuation
of
good
openness,
accountability
and,
and
health
and
human
services
and
racial
equity.
Good
luck
thanks.
Thank.
I
I
Pursuant
to
the
prioritized
backlog
list
of
2021
priority
setting.
I
encourage
this
committee
and
the
city
council
to
pursue
a
surveillance
technology
ordinance
to
codify
the
best
practice
to
ensure
transparency,
accountability
and
oversight
about
the
deployment
of
high-risk
projects.
At
the
absence
of
such
an
ordinance,
I
suggest
the
following
improvements
to
the
privacy
protocol.
I
The
memo
says-
and
I
quote-
that
high-risk
projects
without
a
previously
approved
data
usage
policy,
are
submitted
to
the
city
manager's
office.
Then
the
dup
may
rise
to
council
through
a
relevant
committee.
Unquote,
I
encourage
you
to
change
the
word
may
to
real.
This
is
so
that
the
city
council
and
the
public
are
better
informed
of
the
high
risk
projects
and
have
a
chance
to
discuss
in
a
public
meeting.
I
J
Yeah
I
want
to
thank
you
for
the
presentation.
I
appreciate
hearing,
how
we're
going
to
evaluate
these
projects
and
and
how
you
your
office,
gets
involved
as
we
implement
the
technology.
I
do
want
to
ask
some
questions
about
your
case
study
on
the
camera,
because
it's
the
example
you
gave
you
were
we
were.
There
was
a
distinction
made
between
investigating
felonies
versus
investigating
misdemeanors,
and
I
guess
I
know
that.
J
C
J
Yes,
but
the
red
light,
one
is
still
not
also
not
approved,
statewide
right,
correct
and
the
reason
I'm
asking
the
question,
obviously,
is
that
you
know
we
put
up.
We
want
cameras
there
to
try
to
make
the
intersection
safer,
and
I
certainly
understand
that
we'd
be
using
information
at
collected
there
to
investigate,
hit
and
runs
and
things
where
we've
had
some
issues
in
the
past.
J
Clearly
we're
dealing
with
misdemeanors,
but
we
as
a
city
have
a
major
issue
in
lots
of
locations
which
cost
us
a
lot
of
money
and
we're
unable
to
enforce.
Because
we
don't
have.
We
can't
catch
people
in
the
act
and
I'm
just
wondering-
and
this
might
not
be
the
right
place
for
this.
But
I'm
wondering
what
the
privacy
office
thinks
about
how
we
may
deploy
technology
for
some
of
these
situations
that
have
been
a
big,
a
big
challenge
for
our
city
enforcement.
D
That's
a
multi-part
answer,
so
let
me
try
to
kind
of
weigh
in
first
and
then
bring
in
the
police
department,
because
there
is
a
lot
of
nuance
and,
as
we
went
through
the
data
use
policy,
we
surfaced
a
lot
of
that
even
as
recently
as
yesterday,
and
so
the
first
answer
I
would
give
you
is
some
of
these
in
the
review
process
we
surface
and
then
decide
and
talk.
The
city
attorney's
office
go
to
our
advisory
task
force
to
say,
here's
an
approach
or
two.
D
The
anomaly
detection
is
what
we
cause
like
when
someone
veers
out
or
there's
a
near
collision
or
there's
a
pedestrian
in
place.
And
one
aspect
is
you
do
that?
After
the
fact
you
can
go
back
and
review
you
kind
of
get
a
flag
that
there's
been
weird
traffic
patterns
or
weird
patterns
observed
and
then
moving.
That
forward
is
live
even
to
the
point
where
you
get
fast
response
or
dedicated
responses.
D
We've
learned
from
that
practice,
what
else
we
want
to
communicate
and
how
we
might
need
to
modify
that
policy,
protocol
or
approach
and
then
there's
even
some
legislation.
That's
going
to
impact
us
in
the
days
or
the
years
ahead,
because
privacy
and
retention
are
popular
topics
right
now
as
well.
So
I
throw
a
lot
up
there,
but
I'm
not
sure
if
police,
our
friends
from
police
or
transportation
also
want
to
weigh
in
and
albert,
should
have
a
word
too.
P
C
P
I'm
hearing
some
background
noise.
Sorry
there's
some
restrictions
that
you
know.
I
mean
that
would
prohibit
us
from
investigating
all
types
of
crimes
based
on
what
we're
currently
looking
at
with
the
with
the
authorized
uses
for
for
us.
That
being
said,
yeah.
I
think
this
is
kind
of
a
work
in
progress,
because
there
are
going
to
be
situations
that
weren't
considered
council
member
out
of
a
good
point
about
the
illegal
dumping,
there's
other
types
of
crimes
that
are
kinds
of
violence,
for
example,
that
aren't
necessarily
felonies.
O
No
just
agree
with
everything.
That's
already
been
said.
I
I
do
want
to
highlight
to
rob
and
deputy
schroeder's
points.
This
is
an
ongoing
conversation
and
while
this
is
the
existing
approved
process
for
this
particular
example,
we
are,
on
the
back
end,
working
on
and
developing
the
more
generalizable
policy
for
what,
for
example,
alpr
would
be
used
for,
and
then
that
would
ideally
you
know
as
we
go
through
council
the
ideas
for
that
to
then
supersede
these
existing
policies.
J
Yeah
and
I
and
I'm-
and
I
guess,
there's
a
difference-
this
discussion
about
automated
license
plates
reading
versus
using
video
evidence
when
you,
when
you
have
things
like
dumping
happening,
for
example,
which
would
necessarily
be
an
automated
process,
but
would
have
video
evidence
when
you,
you
know
where
you
after
something
occurs,
you'll,
be
able
to
go
back
and
look
for
that
case
and
then
do
manual
license
plate
reader
and
identify
people
through
video
right.
So
obviously
there's
some
differences.
J
I
was
cool.
This
is
coincidental
because
I
had
a
conversation
with
chief
mata
this
morning
about
illegal
dumping
in
a
neighborhood
and
what
happens
when
the
right
there's
a
there's,
a
neighborhood
in
our
area,
where
it
occurs
right
across
the
street
from
some
residents
homes.
They
see
it
happening
or
they
see
it
see
it
the
next
morning
they
look
at
their
own
personal
video
cameras
right
that
they
have
pointed
at
the
street.
They
have
evidence
of
who
did
it.
J
They
have
pictures
and
we
it's
not
clear
to
them
or
to
me
how
we
can
use
that
as
an
enforcement
mechanism.
And
it's
you
know,
these
aren't
necessarily
arrestable
offenses
they're,
citable
offenses,
but
they're.
Also.
We
also
want
to
use
this
to
change,
behavior
and
and
and
solve
some
of
these
problems,
and
so
I
just
there's
a
lot
more
to
this
conversation
than
I
think
that
we
need
to
get
into
at
some
point.
J
I'm
not
sure
again
what
the
right
form
is
for
that,
but
there
will
be
cases
where
we
have
residence,
video,
video
from
residents
systems
where
we,
where
we
might
as
a
city,
decide
in
certain
hot
spots
where
we're
spending
a
lot
of
money,
and
we
have
a
lot
of
problems
some
day
to
install
just
like
we
did
in
this
traffic
situation
on
curtner.
We
might
do
that
in
we've
talked
about
monterey
road
for
dumping.
J
We
have
several
other
locations,
I
can
think
of
for
dumping
as
well,
and
so
I'm
just
raising
these
questions
because
I
think
we,
this
is
going
to
be
an
ongoing
conversation
for
a
while
as
to
how
we
use
technology
to
solve
these
problems.
Save
our
city
money,
save
our
residents,
trouble
and
actually
respond
to
what
are
some
major
residential
concerns
or
concerns
of
our
constituents.
A
H
Thanks
yeah,
I
just
want
to
reinforce
what
councilman
cohen
said.
First,
around
the
distinctions
between
felonies
and
misdemeanors.
Our
goal
at
that
intersection
is
to
reduce
fatalities
and
injuries
and
99
of
the
dui
cases
are
misdemeanors
right
more
than
that,
reckless
driving
is
a
misdemeanor.
Let's
use
it
for
misdemeanors.
H
I
don't
see
why
we
would
draw
those
kinds
of
distinctions.
They
don't
seem
to
really
have
much
relevance
around
any
concerns
around
privacy
and-
and
I
guess
I
I
it's
obvious-
you're-
doing
great
work,
you're
up
and
running
with
a
really
important
role,
and
I
appreciate
that
you're
trying
to
bring
a
very
you
know
very
principled
approach
to
how
we're
we're
looking
at
this,
this
very
uncertain
and
difficult
and
murky
world
of
privacy.
H
Lprs
have
been
used
in
our
city
for
many
years,
not
necessarily
at
fixed
points,
but
certainly
within
automobiles.
They've
been
used
in
cities
throughout
this
state
for
many
many
years.
This
is
not
anything
remotely
private,
any
federal
court
would
say:
there's
no
reasonable
expectation
of
privacy
in
anyone's
license
plate.
H
It's
issued
by
the
state,
it's
on
a
car,
that's
visible
to
anybody
in
the
public
who
can
see
it
and
videotape
it
themselves,
and
it's
on
a
public
road.
So
this
is
not
personal,
identifying
information.
This
is
not
biometrical
information.
This
is
not
even
anyone's
name.
This
is
just
a
license
plate.
H
We
should
not
get
wrapped
around
the
axle
on
examples
like
this,
or
else
we're
gonna
have
a
really
hard
time.
I
think
implementing
a
lot
of
critically
needed
technological
solutions
in
the
city
and
again
I
know
that's
not
the
politically
correct
thing
to
say,
but
I
just
feel
like
it
needs
to
be
said
because
there
needs
to
be
some
counterbalance.
I
understand
where
the
advocacy
is
appropriately
on
this
issue,
always
for
protection
of
similarities
and
protection
and
privacy,
and
we
need
that
in
our
country,
because
those
are
important
values
and
principles
in
our
country.
H
There's
not
going
to
be
a
huge
advocacy
group
out
there
saying.
Oh,
what
the
heck
let's
go,
but
the
reality
is:
we've
got
serious
safety
issues.
We've
got
a
lot
of
other
issues
that
we
need
to
tackle.
We
need
technology
to
help
us
tackle
them,
because
we
have
the
most
thinly
staffed
city
hall
in
the
country
and
the
most
thinly
staffed
police
department
in
the
country.
H
H
D
Just
two
comments
related
to
that
mayor
is:
we
will
be
coming
back
to
smart
sorry,
his
public
safety
finance
strategic
support
next
week
with
some
more
direction
on
how
to
marry
up
that
ability
to
approach
misdemeanors
and
and
use
the
technologies.
The
the
principles
that
we
use,
though
number
two
is
just
to
make
sure
that
we
dot
the
eyes
and
cross
the
t's
that
we're
being
careful
and
responsible.
It's
not
to
restrict
the
use
where
it's
appropriate,
but
the
signage,
the
minimization.
D
The
public
feedback,
where
video
especially
is
at
play,
is
going
to
be
something
that
we
pay
attention
to
and
then
algorithmic
usage
of
tools
is
something
else
we're
going
to
pay
attention
to,
but
alpr,
depending
on
where
and
how
it's
defined
for
use
actually
doesn't
escalate
up
that
risk
scale.
Always
so,
in
the
case
of
like
monterey
and
curtner,
okay,.
H
O
O
The
current
passage
of
a
memo
was
around
this
type
of
divide
for
alpr
around
this
misdemeanor
versus
felony,
and
so
we're
kind
of
at
the
moment,
in
a
sense
forced
to
walk
step
with
that.
But
I
do
want
to
make
very
clear
that
our
goal
is
to
make
sure
that
this
is
both
responsible
but
effective
usage
of
data
and,
of
course,
to
your
point
being
able
to
catch
things
such
as
duis,
and
you
know
other
things
that
are
misdemeanors
but
are
nonetheless
predictors
of
something
that
you
know
we
want
to
prevent.
O
At
the
end
of
the
day.
It
absolutely
makes
sense
to
use
it
for
those
purposes
and
that's
one
of
the
key
things
and
you
know
correct
me
if
I'm
wrong
deputy
schroeder,
but
that's
one
of
the
key
things
that
we're
going
to
work
on
carving
out
as
we're
defining
the
general
data
usage
policy.
That
would
supersede
this
and.
H
Let
me
just
jump
in
I'm
aware
that,
like
we're
the
ones
that
chained
you
to
this,
this
distinction
between
mr
and
felony,
so
that's
on
us-
I,
I
was
just
concerned
that
this
example
seemed
to
put
us
into
that
high
risk
analysis,
and
I
could
be
wrong
on
that
and
I'm
concerned
if,
if,
if
this
is
putting
us
into
that
category,
we're
going
to
have
a
hard
time,
I
think
getting
through
an
awful
lot
of
these.
That
that's
my
impression.
So
if.
O
This
is
really
where
we
start
to
get
to
the
conversation
around
high
risk.
Is
that
we're
looking
at
something
that
is
fundamentally
punitive
in
nature?
And
I
don't
say
that
to
you
know,
especially
in
this
case
and
especially
at
the
beginning
of
this
project,
we
were
looking
at
24
7
recording,
which
still
it
wasn't,
a
public
area,
but
there's
no
denying
this.
O
This
would
be
a
fundamentally
new
jump
for
the
city
to
really
be
recording
24
7
in
such
an
open,
non-city-owned
public
area
and
then
the
fact
that
there
would
effectively
be
no
clear
consent
provided
or
at
the
moment
there
was
no
clear
consent,
and
so
that's
really
what
we
had
to
put
in
to
de-escalate
the
risk.
So
I
you
know
and
happy
to
talk
more
through
this
but
effectively.
O
The
key
thing
here
is
especially
at
the
start
of
the
project
when
you're
looking
at
24
7
recording
you
know,
combined
with
the
alpr,
that's
really
where
it
started
to
raise
some
concerns
and
put
it
into
this
high
risk
track.
But
the
goal
being
is
that
as
we
define
these
general
usage
policies
that
we're
able
to
create
those
responsible
data
usages
that
can
lower
the
risk
for
something
like
alpr,
so
we
don't
have
to
go
through
this
process
again.
D
I'm
sorry,
maybe
that's
the
clarifiers.
We
did
start
off
on
a
very
intensive
path
and
then,
as
we
refined
it
with
the
police
department
and
we
released
some
of
those
we
couldn't
capture,
we
wouldn't
be
capturing
faces,
for
example,
in
your
point,
if
it's
just
the
license
plate,
the
rear
of
the
car
make
model
some
surrounding
key
information,
but
not
lots
of
faces.
That's
where
the
process
worked,
that
we
said
all
right.
We
don't
need
to
go
through
as
intensive
process,
but
number
two
is
as
we
get
our
practice
set
for
alpr's.
D
How
can
we
make
that
good
balance
at
good
pace?
And
I
do
want
to
give
credit
that
between
albert
and
the
police
department
there
there
was
a
fast
flip
on
all
of
these
as
we
met
and
all
those
things
were
identified.
It
was
a
matter
of
days
not
not
weeks
as
we
got
to
each
decision
point
and
then
as
the
technology
evolved,
then
we
made
another
decision
but
truly
days,
and
so
I
think,
we've
up
to
the
police
department
to
weigh
in
and
say
if
they
thought
it
moved
at
a
good
pace
too.
D
H
P
H
H
P
H
H
H
Okay,
I
I
just
think
the
interpretation
may
be
a
bit
rigid,
for
instance,
to
say
that
this
is
not
city-owned
property.
It
is
actually
it's
the
middle
of
a
public
street.
So
this
is
a
public
space
and
the
notion
of
consent.
Look
when
we
consider
consent,
it's
usually
with
regard
to
going
into
a
home
going
into
an
automobile
within
the
car.
H
I
think
dmv
and
others
would
view
that
someone
driving
a
car
into
a
public
space
with
a
public-facing
license
plate
is
in
fact
consenting
that
anyone
can
view
that
car
and
record
that
license
plate,
because
in
fact
anyone
can-
and
I
guess
that's
where
so
so-
I'm
just
a
little
concerned.
If,
if
we're
being
too
rigid
on
this
and
if
you're
saying
it's
not
interfering
with
things
great
we'll
just
let
it
go
and
and
let's
continue
to
see
how
this
all
shakes
out.
A
P
I
had
some
weird
lag
thing
anyways
I
apologize,
so
I
missed
some
of
what
the
what
the
mayor
was
just
saying,
because
I
had
to
log
out
and
log
back
in,
but
in
response
to
what
rob
was
saying.
Yeah
I
mean
it.
This
is
actually
all
kind
of
gone
relatively
quickly.
We've
expressed
some
concerns
mainly
around
the
issues
we're
talking
about
is
we
don't
want
to
be
restricted
to
investigate
some
of
the
crimes
that
these
cameras
were
intended
for
us
to
be
using
them?
P
American
also
alluded
to
the
fact
he's
been
around
for
a
long
time.
We
have
the
vehicles,
and
you
know
we
have
the
cameras
in
the
vehicles
and
and
the
policy
is
not
quite
as
restrictive,
so
certainly
looking
forward
to
working
through
with
it
and
the
privacy
team
to
kind
of
get
this
to
where
this
makes
sense
to
be
used
as
just
one
tool
in
many
to
properly
investigate
crimes
that
are
occurring
that
are
captured.
P
A
Great
just
on
on
that
point
is:
is
there
a
a
process
by
which
staff
wants
to
maybe
recommend
what
what
might
be
a
better
demarcation
than
felony
and
misdemeanor?
Is
that
do
you
all
have
some
thinking
on?
That?
Is
that
something
that
should
maybe
come
back
to
this
committee
or
to
his
fizz
or
what's
best.
D
D
That
has
the
ability
to
or
at
least
the
wisdom,
that
we've
learned
from
these
last
two
three
months
and
clean
up
what
we
can
use
lpr
for
and
some
video
cases
and
that's
what
albert
was
mentioning
in
terms
of
bringing
back
for
action,
and
we
would
actually
refer
that
to
council,
but
then
approval
and
we
would
operate
with
that.
And
it
would
include
what
deputy
chief
schroeder
mentioned
in
in
terms
of
it
being
aligned
for
enforcement
of
the
things
that
we
want
to
enforce.
A
A
K
B
G
C
A
C
A
A
Great,
thank
you.
Okay,
everyone
we're
at
two
hours
and
we
are
through
our
scheduled
agenda.
Why
don't
we
go
on
to
thank
you
all
by
the
way
for
the
great
reports
and
comments,
and
why
don't
we
before
closing,
go
to
open
forum,
just
a
reminder
for
those
who
are
participating.
This
is
an
opportunity
to
comment
on
topics
that
were
not
on
today's
agenda.
Anything
else
you
would
like
to
share.
Why
don't
we
start
with
paul
soto.
Q
Q
That's
cast
out
all
this
data
is
is
collected,
none
of
it
goes
to
waste
and
then
you're
determining
what
you
know
what
to
do
with
what,
when
you
have
a
human
factor,
though,
and
this
in
the
cardinal
knows
this
in
court-
is
that
it's
not
as
clear
cut.
This
is
a
felony.
This
is
a
misdemeanor.
You
know,
there's
a
lot
of
other
factors
that
that
go
into
like
you
know
how
the
crime
was
committed.
What
were
the
circumstances
before
the
person
committed
the
crime?
What
were
the
circumstances
after
the
crime
was
committed?
Q
What
they
did
afterward
with
the
you
know
things
that
the
cameras
and
things
that
are
going
on
in
the
snapshot
of
reality
that
you're
gathering
that
are
not
going
to
be
contained
there.
You
see
it
so
you
just
can't
charge
something
as
a
misdemeanor
felony.
You
know
one
thing
a
hit
and
run
is
it's:
it's
not
a
mystery.
That's
a
wobbler
and
what
a
wobbler
means
is
that
it's
something
it's
a
it's
a
crime.
It
can
be
charged
either
as
a
misdemeanor
or
a
felony
when
all
of
those
other
factors
are
considered.
G
G
N
Hey
again,
so
a
couple
questions
for
just
that
came
after
the
other
topics,
but
back
to
the
meta
outreach
for
expanding
the
high
tech,
high
speed
internet.
What
was
the
timeline
or
is
there
a
place?
I
can
look
up
the
timeline
for
expanding
to
lower
income
communities
and
what
that
would
look
like
and
then
also
another
question
for
the
automated
software
for
your
forms
that
are
made.
N
A
Great,
that
concludes
open
forum.
We
typically
don't
do
a
response
to
specific
comments.
I
will
say:
there's
a
lot
more
information
on
the
city
website
about
many
of
the
topics
we
discussed
today
and-
and
we
do
continue
to
discuss
them
at
this
committee
and
others
and,
as
the
chair
of
the
committee
very
happy
to
take
any
emails
to
the
district
10
at
san
jose,
ca.gov,
email
and
I'll
try
to
route
your
inquiries
to
the
right
place
all
right.
Thank
you
all
again.