►
Description
City of San José, California
Smart Cities & Service Improvements Committee of March 3, 2022
Pre-meeting citizen input on Agenda via eComment at https://sanjose.granicusideas.com/meetings.
This public meeting will be conducted via Zoom Webinar. For information on public participation via Zoom, please refer to the linked meeting agenda below.
Agenda pending
A
A
A
B
Welcome
everyone:
my
name
is
matt
mahan
district
10,
council
member
excited
to
welcome
everyone
to
our
march
meeting
of
the
smart
smart
cities
committee
looks
like
we
have
a
quorum
before
we
take
roll.
I
did
want
to
just
quickly
remind
everyone,
including
our
our
members
of
the
public,
who
are
here
of
our
code
of
conduct.
B
B
Public
speakers
will
not
engage
in
a
conversation
with
the
chair
council,
members
or
staff.
All
members
of
the
committee
staff
and
public
are
expected
to
refrain
from
abusive
language,
repeated
failure
to
comply
with
the
code
of
conduct
which
will
disturb,
disrupt
or
impede
the
orderly
conduct
of
this
meeting
may
result
in
removal
from
the
meeting.
Okay.
This
meeting
of
the
smart
cities
and
services
improvements
committee
will
now
come
to
order.
Can
the
clerk
please
call
the
role.
B
Thank
you
great,
and
my
understanding
is
that
we
have
two
edits
to
the
committee
work
plan
that
were
published
to
the
public
for
today's
agenda
number
one
we've
deferred
the
lease
and
asset
management
system
status
report
to
april
7th
2022,
which
is
the
next
meeting
of
this
committee
and
number
two.
We
have
moved
up
the
development
services
transformation
status
report
from
april
to
today's
meeting.
B
A
Good
afternoon,
chairperson
mayhem,
vice
mayor
jones
committee,
members
and
members
of
the
public
rob
lloyd,
deputy
city
manager
for
the
city
of
san
jose
for
a
march
meeting
city,
staffs
present
three
items.
First,
under
agenda
item
d1,
we
will
have
the
bi-monthly
innovation
and
technology
status
report
and
michael
foster
of
the
it
portfolio
products
projects
office
will
present
the
projects
and
the
validation
work.
Second,
we
have
a
key
report
on
the
city
roadmap
item
for
development
services
transformation.
A
Chris
burton
and
alex
powell
of
the
pvce
department
playing
building
code
enforcement
will
lead
a
cross-departmental
update
to
the
committee
on
service
and
workflow
improvements
for
republican
staffs
and
then
last
we
have
d3
and
we'll
update
the
committee
on
a
productivity
software
usability
status
report.
This
item
responds
to
direction.
The
city
council
gave
at
the
approval
of
the
city's
microsoft
enterprise
agreement
in
mid-2021
to
address
usability
needs
identified
by
council
offices
and
with
that
we'll
start
with
d1
and
michael
foster.
D
D
So
first
I
wanted
to
congratulate
the
entire
team
that
worked
on
the
downtown
high-speed
wi-fi
project
in
partnership
with
meta
aka
facebook,
cambium
networks,
ruckus
and
smartwave
cedir
von
gatti.
The
products
project
manager
on
the
team
has
accepted
on
behalf
of
the
team.
The
cambium
networks,
connectivity,
hero
award,
the
entire
team
came
through
and
the
result
is
truly
high-speed.
Wi-Fi
in
the
downtown
area
we're
proud
of
the
work
the
team
has
done
to
improve
our
city.
D
And
then
fade
into
the
latest
version
of
the
roadmap.
As
usual,
I've
got
follow-on,
slides
for
what's
changed
status,
what's
completed,
what's
new
and
our
overall
project
velocity
so
first
slide
is
the
status
changes.
So
there's
a
few
here
we're
a
bit
more
colorful
this
month.
First
is
the
firstnet
deployment.
We
have
an
anticipated
budget
shortfall
on
that,
but
that
is
being
addressed
as
part
of
the
fiscal
year
2223
budget
process,
the
copier
printer
replacement.
D
But
I
don't
want
to
steal.
Ashish's
thunder
you'll
be
hearing
about
that
more
in
the
next
presentation.
We
talked
about
adding
four
new
services
to
sj311,
but
that
is
a
bit
delayed
due
to
an
underlying
architecture.
Upgrade
that's
needed
first.
Luckily,
that
underlying
architecture
upgrade
is
happening
this
weekend
and
things
should
get
a
lot
better
city
building
security
cameras,
so
the
planning
and
preparation
is
complete,
but
we
are
working
on
a
procurement
method
and
timing
for
that
and
we're
working
that
out
with
public
works.
Then.
D
Finally,
the
business
tax
system
is
behind
schedule
by
at
least
four
months,
but
it
is
happening
right
now
and
actually
there's
more
detail
on
that
later
in
this
presentation
next
recently
completed
projects,
so
the
violent
crime
mitigation
system
pilot
in
the
cadillac
neighborhood,
as
has
ended,
its
pilot
and
the
system,
is
now
shut
down.
The
next
steps
are
for
the
pd
folks
to
analyze
the
data
and
act
on
the
lessons
learned
there.
D
D
D
D
And
on
velocity,
you
can
see
that
we've
still
got
plenty
of
project
work,
you'll
notice,
there's
a
capacity
line
dropping
in
march.
We
like
to
consider
that,
given
the
folks,
we
currently
have
to
properly
focus
on
projects
underway
at
any
time.
We
maintain
this
capacity
limit.
We
have
had
some
turnover,
but
we
also
have
some
good
candidates
in
the
pipeline
to
help
us
in
the
future
and,
of
course,
additional
projects
are
always
rolling
in
the
next
section
is
a
deeper
dive,
the
independent
verification
and
validation
reviews
of
three
high-profile
projects.
D
D
So,
this
month,
looking
at
the
top
three
ranked
projects
by
the
previously
shown
criteria,
they
are
the
business
process,
automation,
access,
east
side
and
the
business
tax
system
projects.
There's
no
big
surprises.
We
found
here
and
the
projects,
though
not
without
problems,
were
found
to
be
accurately
reporting
their
status,
while
stealing
with
known
funding
and
resource
issues.
D
Of
course,
the
value
of
all
three
of
these
projects
remains
strong,
although
until
a
vendor
is
chosen
for
bts,
its
value
is
currently
not
known
next
I'll
zoom
in
a
bit
on
each
one
of
these
projects
to
show
where
we're
currently
at
the
business
process.
Automation
project
has
been
a
success
story
this
year
with
63
internal
and
external
processes.
Automated
so
far,
although
they've
already
surpassed
their
goal
of
50
automations
this
fiscal
year,
the
concern
going
forward
is
that,
with
a
decrease
in
developers,
a
slowdown
in
deployments
is
likely.
D
Next
is
the
east
side
access
east
side
project,
three
attendance
areas
are
already
live,
james
lick
over
felt
and
yerba
buena
and
another
five
are
now
on
an
updated
schedule
for
completion
within
roughly
a
year
from
now,
despite
not
achieving
the
original
schedule,
the
five
additional
attendance
areas
are
now
either
in
construction
or
design
phases,
though
the
value
of
these
projects
is
clear.
In
the
future,
more
data
will
be
available
to
analyze
the
success
and
usage
trends
of
these
networks.
D
B
E
Yeah
I
understand
that
you're
going
to
be
putting
some
high-speed
internet
in
for
people.
What
about
the
people
who
pay
for
it?
I
mean
we
pay
a
lot
of
money
for
for
our
internet
and
we're
not
able
we're
we're.
Not.
We
have
no
access
to
high-speed
internet
because
we're
about
one
or
two
miles
away
from
you
know
the
switch
or
whatever
they
want
to
call
it.
So
what
about
the
people
who
pay
versus
the
people?
Who
you
know
are
going
to
pay
very
little?
E
You
know
we're
the
heart
of
the
silicon
valley
here
and
I
can't
get
high-speed
internet
for
and
I
pay
a
lot
of
money.
I
mean,
I
know
we're
not
supposed
to
ask
questions,
but
you
know
this
is
my
two
minutes
and
I'd
like
some
answers
on
that.
Why
people
who
pay
a
lot
of
money
and
taxes
on
all
of
it
get
the
worst
internet
access
in
the
world.
B
B
A
Handle
this
one,
I'm
the
sponsor
one
of
the
sponsors
of
the
project's
chair,
rob
lloyd,
deputy
city
manager.
We
actually
the
procurement
process,
took
an
extra
about
four
months
to
go
through.
We
did
an
additional
rfi
request
for
information
to
clarify
some
points
before
we
issued
the
procurement
and
to
make
sure
we
can
ask
some
specific
items
and
get
some
context
of
what
the
options
and
costs
were.
So
once
that
process
was
complete,
we
went
through
the
clearing
prioritization
process.
B
Yep,
well,
that's
why
we
measure
it's
good,
we're
not.
It
shouldn't
always
be
green
right.
It's
how
we
learn.
So
that's
that's
great.
I
appreciate
that.
Okay,
I
think
I've
given
my
colleagues
ample
time
to
consider
questions
not
seeing
any
hands
I'd,
be
happy
to
accept
a
motion
to
accept
the
status
report.
C
F
B
C
B
A
A
G
G
So
just
a
quick
reminder,
chair
and
committee
members,
as
bob
said
chris
burton
with
pbce,
so
we
were
here
previously
just
in
november
of
last
year,
so
not
that
long
ago,
providing
an
update
on
our
development
services,
transformation,
work
and
we're
here
to
continue
that
conversation.
Give
you
all
the
latest
information
on
the
progress
we've
made
and
give
the
committee
some
some
of
the
follow-up
items
regarding
some
of
the
questions
that
came
up
from
our
last
presentation.
So
next
slide.
Please
alex.
G
Okay,
so
just
to
you
know,
frame
up
the
conversation
we're
just
you
know,
this
is
a
slide
that
you've
obviously
seen
before,
and
so
as
a
reminder,
these
are
the
four
objectives
for
how
we
measure
and
evaluate
our
work
in
the
the
transformation
project.
So,
firstly,
you
know:
does
the
project
provide
customers
with
a
simple
self-service
digital
tool?
G
Does
the
project
enhance
the
clarity,
consistency
and
effectiveness
of
process?
Does
it
create
and
improve
tools
that
support
internal
teamwork,
and
is
it
helping
us
as
a
team
collaborate
better
across
the
development
services
spectrum?
So
obviously
just
reminding
us
that
you
know
we're
a
number
of
departments
that
come
together
to
facilitate
and
process
all
of
the
development
permits
across
the
different
departments
and
so
making
sure
that
we're
doing
that
in
a
collaborative
and
coordinated
way
next
slide,
please.
G
Okay,
and
so
there
we
go
so
the
look
ahead
so
just
to
sort
of
dive
through
this
a
little
bit
so
in
a
moment
we're
going
to
demo
what
the
customer
experience
is
for
the
new
portal
in
sj
permits.
We
did
miss
our
goals
for
development
and
user
testing.
Development
is
scheduled
to
be
completed
at
100
by
next
friday.
G
Testing
will
be
done
by
the
end
of
next
month,
so
we
are
progressing,
but
we're
sort
of
acknowledging
that
we
we
didn't
quite
make
our
timelines
there
we're
still
planning
the
full
application
deployment
based
on
staff
and
customer
needs
for
adoption.
As
the
team
completes,
the
testing
we'll
be
able
to
refocus
and
roll
out
the
next
phase
of
this
project
for
sje
plans.
G
The
big
highlight
is
really
that
we're
able
to
complete
the
deployment
of
the
amanda
permitting
system
modifications
in
january.
This
was
a
major
investment
of
it
time
and
building
staff
time
just
to
ensure
that
our
permit
workflows
were
ready
to
work
together
in
the
background
and
of
the
400
changes
that
we
did
make.
There
were
no
bugs
found
after
we
moved
into
production
on
this
project
item.
G
The
team
started
the
requirement
discussion
with
the
vendor
and
we
hope
to
complete
the
configuration
this
summer
with
a
roll
out
shortly
thereafter.
We
also
just
want
to
promote
that
this
week,
we've
also
launched
another
permit
type
for
the
planning
team,
which
will
be
available
through
sje
plans
as
well
and
then,
lastly,
on
the
permit
center
appointments,
we're
gonna
have
more
information
on
a
new
process
that
we're
rolling
out
in
a
few
slides.
G
This
is
our
rapid
online
service
intake
process,
which,
with
dubbing
rosie,
is
the
acronym,
but
I'm
happy
to
announce
that
this
new
method
for
taking
in
applications
has
been
successful.
So
far,
we've
had
good
feedback
from
our
customers.
Customer
satisfaction
is
up
around
those
folks
using
that
process.
We're
also
seeing
the
benefits
through
staff
productivity.
G
So
so,
as
I
said,
we'll
dive
in
a
little
bit
more
on
what
that
process
is.
But
we
see
that
as
a
good
step
forward
in
aligning
our
process
with
the
needs
of
our
customers,
and
so
that's
my
kind
of
tea
up
up
front.
I'm
going
to
hand
out
over
to
alex
at
this
point
to
dive
into
some
of
the
specifics
alex.
H
This
is
really
achieving
that
goal
or
that
objective
of
giving
customers
the
digital
tools
that
they
need
to
really
drive
their
process.
So
what
we'll
do
is
actually
go
through
the
demo
and
and
show
what
that
experience
is
like.
This
is
a
relatively
abridged
version.
There
you
go.
The
demo
begins
a
relatively
abridged
version,
starting
from
sj
permits.
Customers
can
go
in
log
in
or
just
click
on,
applying
for
an
online
permit.
I
was
already
signed
in
so
I
go
straight
to
my
services
page,
where
I
can.
H
Click
on
apply
for
a
permit.
Customers
can
still
continue
to
pay
for
permits
schedule
inspections
pay
for
their
enforcement,
multiple
housing
residential
occupancy
permit,
but
once
they
start
the
application
process
they'll
be
able
to
select
what
division
or
really
what
team
they
need
a
permit
from.
They
can
select
the
application
type.
H
In
this
case,
I'm
going
to
choose
a
basic
over-the-counter
planning
application
for
a
sign
permit
just
for
a
commercial
business
that
will
require
a
sign
going
through
after
the
first
step
in
the
process,
they'll
go
to
adding
the
primary
property
again,
they'll
be
able
to
look
up
their
property
on
their
own
or
in
some
cases,
if
they
already
have,
if
they're
the
owner
of
a
property.
This
could
they'd
be
able
to
sort
of
add
that
in
but
they'll
be
able
to
select
and
add
a
property
that
searches
from
our
database.
H
So
we
get
specific
information.
All
the
fields
are
populated
again,
not
required
for
staff
to
edit
themselves.
They'll
also
have
the
ability
to
add
additional
properties.
If
there
were
a
larger
project,
then
the
customer
will
have
the
ability
to
add
additional
collaborators
to
their
team.
I
won't
do
that
for
this
demo,
but
they
could
for
large,
more
complicated
projects
that
require
architects
and
other
professionals
on
the
next
step.
They'll
actually
add
in
some
basic
permit
information.
H
Our
sign
permits
are
relatively
straightforward,
not
too
much
information
is
required
up
front
and
so
I'll
quickly
populate
those
identifying
this
as
non-residential
warehouse
project,
not
adjusting
any
permits
and
just
adding
one
sign.
This
will
actually
help
develop
fusar
and
give
our
staff
the
information
needed
to
process
their
permit
once
that's
all
ready,
they'll
upl
upload
their
files,
a
feature
that
wasn't
really
available
on
our
previous
version
of
the
portal.
They'll
select
the
files
that
they
need
upload
them.
These
be
plans.
H
These
can
be
outside
clearances
information
that
again,
our
team
needs
for
the
application
process.
You
can
add
in
a
description
as
well
to
help
us
identify
really
quickly
what
these
files
are
and,
after
the
files
have
uploaded
successfully,
of
course,
receiving
a
confirmation,
email
and
seeing
that
the
right
one
was
uploaded.
H
They
could
proceed
on
to
the
next
step,
which
in
this
case,
would
actually
be
the
final
step
in
the
process.
Different
permits
would
have
different
steps.
They
would
receive
this
confirmation
page
they
actually
get
their
application.
What's
called
a
reference
number
or
permit
number,
since
it's
planning,
this
would
be
a
reference
number
where
they
could
actually
find
application
information
online
and
see
all
the
steps
in
the
process.
We
also
include
some
post
submission
reconstructions
in
this
case.
H
You
know,
if
you
don't
hear
from
us
in
a
couple
of
days,
please
email
here
to
make
sure
that
we
follow
up
with
you.
So
this
was
a
very
abridged
version
again,
showing
just
a
two
and
a
half
minute,
a
very
quick
sort
of
more
expert
experience
going
through
this.
We
would
imagine
many
of
the
applications
would
require
a
little
bit
more
steps
and
add
more
information
to
their
process,
but
we
want
to
give
in
early
give
some
early
insight
to
what
this
would
be
like.
H
But
of
course
we
really
care
about
what
is
sort
of
the
impact
of
this
work.
And
what
do
we
expect
to
have
happen
so
again
we
keep
calling
this
the
ad
application.
This
is
the
new
version,
what
will
be
available
with
sj
permits,
and
so
what
we're?
Looking
at
here
is
actually
by
those
different
divisions,
planning
building
public
works
and
fire
prevention
teams.
How
many
new
customers
could
actually
apply
for
permits
online
in
the
first
year
of
sj
permits
to
one
zero?
We
use
just
a
really
basic
sort
of
if
you
go
through
that
process.
H
H
We
also
want
to
give
an
indication
on
the
far
right
hand
side
of
this
table
of
what
is
the
scale
for
these
applications.
So
you
know
for
planning
right
now.
It's
about
half
of
their
applications
will
be
available
to
start
online
in
hopes
of
expanding
that
as
we
sort
of
advance
their
permanent
application
workflows.
H
H
The
next
several
weeks
chris
alluded
to
we'll
go
through
the
important
process
of
rollout
and
adoption,
making
sure
that
customers
have
the
information
that
they
need
to
successfully
go
through
this
process
and
minimizing
the
amount
of
work
our
staff
have
to
do
on
the
back
end,
to
fix
or
correct
any
errors
in
their
permit
applications,
and
so
again,
as
we
said,
this
is
hopefully
saving
time
from
the
you
know
the
appointment
intake
process.
So
what
we
want
to
talk
about
now
is
that
actual
appointment,
what
that
appointment
process
has
been.
H
This
is
actually
again
as
a
reminder
sort
of
what
our
permit
center
appointments
look
like.
Today,
we
presented
this
at
our
last
presentation
to
the
smart
cities
committee
with
phase
one
and
phase
two
showing
what
appointments
are
currently
available
for
customers,
both
virtual
and
you
know,
transitioning
back
into
in
person,
and
what
in
how
this
process
works
today,
compared
to
what
we're
hoping
to
do
in
the
future
and
so
on
the
slide.
H
Who
came
up
this
idea
of
the
rapid
online
service
intake
or
what
we
call
rosi.
This
chris
mentioned
before
this
was
successfully
launched,
and
again
we
would
just
like
to
sort
of
promote
and
talk
about
what
this
process
is.
It's
really
for
those
customers
that
are
best
prepared
and
experienced
with
ready
plans
if
they
have
them
available.
They
book
off
a
similar
appointment,
but
not
an
appointment
that
they
need
to
attend
or
that
we
actually
need
to
even
wait
for
it
to
begin
their
process.
H
H
So
this
is
right
now
limited
to
planner
view
intake
only
it's
again
without
structured
meetings,
and
it's
just
based
on
the
number
of
available
appointments
that
our
staff
can
actually
have
based
on
their
availability
and
not
based
off.
You
know
the
hour
available
for
or
hour
and
a
half
available
for
an
appointment,
so
this
these
are
numbers
only
through
january,
as
when
the
last
time
we
pulled
this
information,
but
we
had
86
successful
intakes.
H
For
so
again
we're
looking
to
actually
expand
this
process,
we're
trying
to
get
more
customers
into
the
process.
We
have
much
greater
availability
customers
who
book
an
appointment
today
will
typically
hear
from
our
staff
within
a
day
or
two,
and
so
we're
actually
trying
to
get
more
and
more
customers
familiar
and
prepared
for
this
process
and
at
some
point
based
on
sort
of
the
success
of
this
program
and
expansion.
H
So
thank
you,
marla
and
laureen
all
right
and
for
sort
of
the
final
update.
This
is
actually
revisiting
one
of
the
major
questions
we
received
from
the
smart
cities
committee
back
in
november,
and
I
think
it
was
a
very
appropriate
one
about
how
do
we
communicate
better
with
our
customers.
This
is
a
big
question
we
have,
especially
as
we
expand
the
functionalities
of
xstate
permits,
where
customers
can
start
their
own
permit
start
their
own
application
online,
and
so
just
a
couple
of
updates
that
we
wanted
to
provide.
H
One
is
actually
a
new
online
guide
that
we
launched
in
december.
It's
actually
it's
a
full
web
page.
You
can
see
sort
of
the
hyperlink
there
at
the
bottom
left
that
details
how
a
customer
can
actually
find
out
what
the
status
of
the
application
is,
what
processes
are
still
open
for
their
application
and
who
they
need
to
contact
in
case
they
have
any
questions,
and
so
it's
it's
kind
of
a
fascinating
idea
that
we
haven't
actually
published
something
like
this
before
this
functionality
has
been
available
for
a
long
time.
H
Customers
could
actually
see
again
the
status
and
the
full
history
of
the
applications,
but
what
this
hopefully
provides
for
them
is
again
giving
them
one
of
those
digital
tools
that
allow
them
to
find
the
information
themselves
and
saves
what
is
numerous
emails
that
we
get
from
customers
asking
about
the
status
of
their
application.
So
this
has
saved
our
permit
center,
a
lot
of
time
and
just
being
able
to
direct
customers
to
this
page.
H
But
this
was
a
question
that
came
up
from
the
committee
at
our
last
presentation,
and
so
again,
as
we
talked
about,
videos
have
been
a
really
effective
tool
for
our
customers
to
understand
how
these
processes
work,
particularly
with
the
new
ones,
and
you
can
see
the
first
couple
of
videos,
the
schedule
intake,
appointment,
demo
and
then
uploading
project
files.
Ever
since
cobin,
we
had
a
transition
to
digital
file
submission.
H
You
know.
These
have
been
our
most
viewed
and
I
think
customers
have
had
the
most
demand
for
actually
seeing
how
this
works.
Given
the
the
rapid
transition
to
virtual
process
application,
we
also
have
more
recently
launched
two
new
videos
trying
to
teach
our
customers
how
to
apply
for
permits
online.
Both
the
new
minor
kitchen
and
bathroom
model
permit
and
the
sub
trade
permit,
which
is
really
one
of
the
most
common
permits
available
online.
H
The
views
might
not
be
as
high
for
these
videos
but
again,
if
they
save,
you
know
these
several
hundred
customers
from
actually
applying
in
person
or
trying
to
take
an
appointment
or
saving
you
know
another
email
or
back
and
forth
series
of
emails.
It's
time
well
spent,
and
I
think
we're
going
to
be
using
the
successes
of
these
both
these
resources
on
this
page,
the
online
guide
and,
of
course,
our
video
online
videos,
while
we
prepare
for
the
rollout
of
the
sj
permits,
2.1
start
application
online.
H
So
that
concludes
all
of
our
project
updates.
One
final
update
we
did
want
to
provide
the
committee
is
an
update
really
on
our
transition
of
our
reporting
status.
The
part
transformation
development
service
transformation
is
a
service
improvement,
of
course,
for
all
of
our
partners,
and
this
these
improvement
efforts
will
start
to
be
reported
quarterly
to
the
community
and
economic
development
committee.
The
initial
quarterly
reporting,
mostly
focused
on
metrics,
occurred
this
monday
on
february
28th,
and
the
next
one
will
occur
on
may
23rd,
starting
that
quarterly
process.
H
B
Thank
you
alex,
and
chris
and
and
well
done
to
the
whole
department.
This
is
really
exciting
if
you
keep
innovating
like
that,
we're
going
to
make
you
come
back
to
this
committee,
because
it's
very
very
much
in
the
in
line
with
the
mission
of
our
committee
so
really
really
exciting
progress
there.
Why
don't
we
jump
over
to
public
comment
and
we
will
go
to
call
in
user
one.
E
Hi
yeah,
I
want
to
know
the
difference
between
a
customer
and
a
fee
payer
or
a
taxpayer.
Customer
means
you
could
go
someplace
else,
but
you
have
to
deal
with
the
city.
It's
the
only
game
in
town,
so
you
know
I
don't
feel
like
a
customer
when
I
have
to
go
pay
a
fee
or
a
pint
of
the
city,
I
feel
like
a
fee
payer,
a
rate
payer
or
taxpayer.
So
the
word
customer
to
me
is
a
bit
odd.
E
Almost
orwellian
in
a
way
like
you
guys
are
a
private
company
and
you're
gonna
make
money
off
of
people.
I
don't
know.
I
just
know
that
this
city
needs
to
have
better
service
bet,
better
attitudes
from
the
people.
If
you're
going
to
have
to
go,
pay
all
this
money
and
what
are
people
really
getting?
I
mean
look
at
these
guys
who
own
these
pot
stores
they're
getting
robbed
all
the
time,
they're
paying
out
lots
of
fees,
lots
of
taxes.
E
I
just
hope
the
money
is
all
going
to
the
right
to
the
right
place,
because
we
don't
have
enough
money
for
police
or
fire.
It
takes
an
hour
for
a
cop
to
come
out
15
minutes
for
the
fire
department.
What
are
people
paying
for?
That's
what
I
want
to
know,
but
I'm
not
allowed
to
ask
questions
right
because
everything
is
regulated
by
by
this
two
minutes.
But
it
looks
like
you
guys,
aren't
cutting
me
off
today,
which
is
nice.
Usually
you
guys
can't
handle
it.
E
So
you
hang
up
the
phone
because
you
don't
want
to
have
to
hear
it.
But
that's
why
there's
public
comment
not
like
it's
going
to
change
your
mind,
but
you
guys
need
to
know
how
the
people
feel
in
this
city
about
what
they're
paying
for
and
what
they're
not
getting.
And
I
know
you
guys
hate
to
hear
it
because
you're
on
your
pedestal,
I
mean
you
guys
are
going
to
say
ukraine,
I
mean
you
guys
are
going
to
make
sure
that
the
people
in
mississippi
can
come
here
to
get
abortions.
B
Thank
you.
Let's
come
back
to
the
committee
just
a
reminder.
We
want
to
ask
you
to
stay
on
topic,
but
we
will
cut
off
comment.
Thank
you.
Okay,
thanks
for
the
the
great
report,
true
I
I
love
the
idea
for
the
rosie.
I
think
the
system
was
called.
I
think
that's
really
exciting.
20
efficiency
gain
is
pretty
exciting.
I'm
going
to
hand
it
over
to
vice
mayor
jones,
and
then
I
may
have
a
couple
of
follow-up
questions
go
ahead.
Vice
mayor.
F
I
I
Then
we
start
hearing
a
lot
of
more
professional
developer
designer
contractor
dear
voices.
What
we
heard
is,
you
know
we
are
ready,
but
we
don't
get
a
appointment
for
like
two
months
out,
so
we
start
thinking
about
okay.
How
are
we
going
to
serve
that
different
type
of
needs
or
customers
in
need
to
make
them
both
work?
I
How
we
utilize
our
staff?
Well,
we
are
very
short
of
select
staff.
Well,
so
many
people
retire
so
many
people,
but
we
have
very
limited
resource
how
we
best
utilize
the
resources
we
can,
because
we
know
we
can't
even
find
more
people.
It's
take
a
long
process
to
find
so
we
have
to
better
use
our
resource
to
serve
different
type.
So
we
start
thinking.
Okay,
why?
We
don't
just
separate
the
two
group.
We
hear
the
voice
for
professional
developer
applicant
contractor
designer.
They
know
how
they
don't
need
to
be
handholding
them
through
each
appointment.
I
They're
ready,
they've
done
that
before
so
we
separate
the
line
out,
so
we
still
keep
another
two
lines
to
support.
People
not
quite
know
never
done
this
before
we
still
spend
90
minutes
each
permit
center
entertaining
hand-holding
guidance
suit.
Our
goal
is
the
more
we
continue.
The
virtual
portion
more
people
begin
to
understand
because
I
have
to
confess
there's
so
many
documents
we
needed
so
many
information
we
needed
once,
hopefully
they've
done
that
once
or
twice
or
even
three
times
already
they
become.
Eventually
they
can
do
the
rosie
program,
the
roasting
program.
I
We
don't
talk,
we
don't
need
because
customers
know
exactly
what
they
need
to
supply
to
give
to
us
the
plan.
How
did
they
know
how
to
upload
the
plan?
They
know?
What's
the
information
we
have,
we
have
a
checklist
there.
They
fill
out
every
information.
We
need
on
the
one
page,
so
our
permit
center
staff
can
just
walk
behind
the
thing
one
after
another,
one
after
another
one.
So
we
don't
lock
ourselves
time
into
the
90
minutes
anymore,
so,
hopefully
another
few
months,
we
can
move
more
of
the
customer
into
the
rosie.
I
I
Hopefully
we
also
have
less
people
go
to
our
regular
virtual
line,
so
we're
going
to
start
moving
step
from
the
virtual
line
coming
back
more
step
into
the
rosy
line
like
alice
mentioned
earlier.
Only
have
two
people
assigned:
one
is
a
supervisor
just
pre-screaming,
every
rosy
application,
another
step
just
behind
the
scene,
keep
processing.
I
We
have
another
fourth
step
into
another
two
line.
Hopefully
we
can
keep
moving
people
from
the
other
virtual
line
into
the
rosy
line,
so
we
can
keep
this
process
going.
So
in
a
way
we
train
the
people
more
familiar
with
our
process.
We
serve
the
people
already
know
how
to
do
it.
So
that's
our
approach
for
now.
F
F
You
know
that's
pretty
straightforward
for
the
for
the
you
know,
infrequent
or
hardly
ever.
Users
like,
I
might
only
you
know,
need
a
permit
like
once
every
10
years,
correct
and
if-
and
I
know
that
you
said
that
you
know
it
takes
about
90
minutes
to
work
with.
Someone
like
me,
who
doesn't
you
know,
isn't
familiar
with
the
process.
F
60
minutes
maybe
like
three
hours
but
anyway
just
want
to
throw
this
out
there.
For
you
know,
consideration
is
you
know,
there's
gonna
be
applicants
who
are
gonna
need.
You
know
a
lot
of
hand-holding
high-touch,
there's
gonna
be
some
who
are
just
completely
self-sufficient
and
then
there's
a
middle
group,
and
I
actually
put
myself
in
that
little
group
who,
if
there
was
a
quality
tutorial
or
an
online,
you
know
checklist
that
I
can
go
to
first.
F
I
Thank
you,
I
think
youtube
probably
is
good.
We
probably
can
do
more
outreach
on
the
rosi
program,
but
I
will
put
answer
this
there's
a
different
way.
If
you
want
to
do
rosie,
even
you're,
not
sure
if
you
enter
the
rows
and
you'll
see
that
checklist,
because
checklist
is
not
just
a
checklist,
it's
every
box,
you
have
to
fill
in
the
information.
That's
how
you
take
time
you
should.
I
But
if
beginning
we
were
joking
sort
of
three
strikes
you're
out.
If
you
fail
this
rosy
program,
twice
we're
gonna.
Kick
you
out
back
to
the
90
minutes
appointment
our
staff?
Actually
don't
do
that
in
a
way
they
still
give
people
a
chance
because
it
from
the
beginning,
even
professional,
maybe
still
misses
something
or
did
the
timing
of
upload
the
plan.
Maybe
they
are
wrong,
so
we
give
people
plenty
of
our
goal.
Is
we
can
process
premiere
as
fast
as
we
can
yeah?
I
The
information
is
going
to
be
out
there
either
verbally,
virtually
with
gaiden
zoo
or
once
you
come
to
the
rosie.
You
will
know
exactly
what
information
we
need
once
you
fill
that
in
our
step.
Well,
take
the
information
behind
the
same
processes
that
will,
let
you
know
permit,
is
ready
to
move
on
to
the
plan
review.
So
intake
is
complete,
so
things
are
gonna
start
moving.
I
B
Thank
you
vice
mayor,
just
great
questions
by
the
way
and
comments
from
the
vice
mayor
just
to
confirm
the
efficiency
gain
that
you
got
primarily
came
from
sort
of
disaggregating
applications
or
appointments
that
have
different
levels
of
complexity,
so
that
you
could
quickly
and
efficiently
process
the
ones
that
are
ready
to
go
faster,
like
a
15
minute
review
versus
the
ones
that
take
the
90
minutes.
You
basically
just
split
it
into
two
queues
so
that
you
can
better
apportion
your
staff
time
to
go
and
we
have
not
we've
not
actually
de-resourced
or
or
slowed
down.
I
B
I
We
can
think
about.
Even
the
professional
gave
her
entire
feeling
the
form
just
information.
We
need
permission,
staff
still
need
to
enter
every
single
one
right.
I
watch
it
and
once
one
time
I
don't
even
believe
even
just
strictly
enter
the
information.
That's
a
some
minutes
just
without
even
talking
just
enter
yeah.
That's.
I
B
That's
excellent
yeah!
That's
really
exciting.
Just
a
couple
of
quick
questions
on
the
the
permit
application
process,
the
the
first
of
the
the
three
that
you
went
through
there
is
the
goal
that
all
planning
and
building
permits
will
be
supported
online,
at
least
as
far
in
as
you
can
go.
Essentially,
will
they
all
originate
online
in
the
future.
I
Answer
first,
maybe
dollars
can
definitely
help.
I
want
to
make
it
clear,
I
think.
Sometimes
we
maybe
not
explain.
Well,
there
are
two
types
when
we
say
online
building
has
a
30-some
prizes,
permit
type
that's
online,
but
it
does
not
go
through
the
intent.
Customers
directly
go
online.
Put
permit
permanent
issue
on
the
spot
that
I
think
the
balance
you
call
the
self
administrative
permit.
I
H
No
I'll
continue.
That
was
a
great
shoe,
so
yeah.
The
the
objective,
I
think,
is
to
move
as
many
as
possible
to
be
self-started.
I
I'd
say
I
think
where
she
was
going
to
is.
We
also
want
to
continue
to
expand
the
self-administered
as
well,
where
we
have
enough
confidence
that
customers
can
actually
pull
and
can
construct
sort
of.
Without
that
plan
review-
or
you
know,
human
touch
aspect-
we
also
want
to
build.
We
want
to
sort
of
expand
that
pie
of
the
self-administered
or
building
we're
getting
we're
getting
there.
H
You
saw
public
works
and
fire
much
more
successful
planning
obviously
has
a
lot
of
discretionary
applications,
a
lot
of
applications
that
are
usually
led
by
single-family
homeowners.
That
oftentimes
could
apply
for
the
wrong
application.
If
we
get
too
many
customers
applying
for
the
wrong
application
type,
then
we'll
spend
more
time
having
to
contact
them,
cancel
and
then
just
recreating
the
process
which
could
take
more
time
for
staff.
So
an
easy
example
that
we
typically
give
for
this
is
our
true
removal
process.
H
Oftentimes
homeowners
are
trying
to
figure
out
if
they're
dead
or
alive,
and
it's
oftentimes
not
clear
for
them,
sort
of
which
application
they
need
to
apply
for
and
usually
needs
like
an
arborist
which
doesn't
come
until
later
in
the
process.
So
for
those
we
still
want
staff
to
sort
of
help
guide
them
to
the
right
point,
because
we
can't
just
sort
of
flip
a
switch
between
the
two.
The
fees
and
everything
would
be
calculated
differently.
B
H
Yes
often
for
some
application
types
it
may
be,
but
I'm
glad
that
you
brought
up
the
wizard.
It
was
actually
a
point
on
chris's
slide
that
he
didn't
mention
that
the
wizard
is
actually
what
we're
calling
phase.
Two
point:
2.11
is
the
next
phase.
So
actually
we
are
intending
to
create
that
after
we
get
this
launch
the
wizard
itself,
the
phasing
of
the
two.
Obviously
it
was
a
little
bit
of
a
difficult
decision,
but
without
the
ability
to
start
applications
online,
the
wizard
wouldn't
really
lead
anywhere.
H
B
Yeah
that
makes
sense
to
me
that's
exciting.
How
are
you
doing
user
testing?
I
you
know
you
did
the
demo,
of
course,
for
the
demo
it
always
goes
very
smoothly,
but
when
it's
out
in
the
wild,
as
you
point
out,
it
gets
it
gets
more
complicated
for
folks
are
we
are
we
actually
doing
proper
user
testing
to
watching
people
go
through
it
who
have
just
you
know,
have
an
intention,
but
don't
have
the
context
that
we
have.
H
H
We
actually
want
to
test
with
more
of
our
internal
users
and
again
they
won't
be
the
ones
applying
online,
but
they'll
be
the
ones
who
are
addressing
the
questions
that
they
get
every
day
from
customers,
and
so
that
will
be
sort
of
the
next
phase.
What
we
did
in
the
initial
launch
of
sj
permits
2.0
is
that
we
started
reaching
out
to
customers
that
we've
had
good
relationships
that
use
the
portal
a
lot
to
get
their
sense
of
how
this
could
work.
H
What
we've
done
in
the
way
past
is
with
the
previous
improvements
to
our
portal.
We
would
find
customers
waiting
to
get
a
permit
in
person
in
the
permit
center
and
try
to
show
them
how
they
could
do
it
online.
With
the
new
portal.
That's
usually
the
best
opportunity,
because
that
would
give
us
access
to
customers
who
don't
know
the
resources
exist,
has
never
used
it
before
and
again.
I
think,
as
you're
implying
would
give
us
the
greatest
access
to
see
how
they're,
using
it
sort
of
over
the
shoulder
oftentimes.
B
If
you
want
to
do
that
and
make
sure
it
protects
user
privacy,
but
I
think
there
are
ways
to
really
get
a
very
you
know
honest
unfiltered
view
of
how
people
are
actually
used
going
through
a
software-enabled
flow.
So
I
think
that
would
at
least
be
worth
looking
at
if
it
isn't
too
complicated
and
and
then
I
want
to
ask
one
other
one
other
question
here-
this
will
be
my
last
one,
the
I
noticed
in
in
in-depth
details.
B
There
was
a
note
there
that,
if
I
read
correctly
said
something
like
even
a
basic
single-family
home
alteration
can
require
over
150
individual
pieces
of
information
and
obviously
not
something
we
should
be
proud
of.
I'm
sure
that
is
the
reality.
What
I
want
to
know
is:
are
there
ways
to
automate
the
collection
of
any
of
that
data,
or
do
we
do
we
absolutely
need
all
of
it?
I
mean
the
more
fields
we
have
the
more
frustration
of
the
more
drop
off,
we'll
have
that's
just
like
an
iron
clad
law
of
consumer
product
design.
B
H
I
can
start,
but
I
think
I'd
love
to
hear
shu's
response.
I
would
say
for
a
lot
of
this:
it's
you
know,
fields
that
have
existed
over
a
long
period
of
time
that
that
example
is
the
is
the
residential
permit
for
for
building
there's
a
lot
of
fields.
It's
a
we
call
it
a
folder
type
or
a
type
of
permit.
I
guess
in
our
system
that
has
existed
for
20
years
and
so
over
20
years.
H
You
know
the
different
fields
that
we've
prioritized,
that
we've
asked
that
customers
and,
more
importantly,
I
guess
our
staff
to
make
sure
that
they're
entered
that
are
populated.
So
we
can
report
and
measure
the
various
priorities
I
think
most
recently,
you
know
that
the
next
recent
field,
the
mo,
I
think
the
most
recent
field
edition
we've
had-
is
sb9
applications.
Can
we
identify
that
in
the
portal?
So
it's
not
something
we
can
automate
based
on
geographic
information,
but
something
that's
based
on
the
application
type.
H
H
I
would
say
one
of
the
one
one
aspect
that
will
alleviate
for
customers
is
that
not
all
information
needs
to
be
there
initially
and
then
some
of
the
questions
might
be
too
complicated
for
them.
So
we
know
that
staff
will
still
need
to
do
some
data
entry
themselves,
but
identifying
fields
to
remove
is
is
a
good
opportunity,
for
I
think
streamlining
both
our
our
input
and
as
well
as
the
customer.
I
Okay,
maybe
I
will
try
to
answer
maybe
two
different
ways
why
we
need
so
many
data.
I
can
sometimes
maybe
just
my
perspective.
We
become
the
slave
of
the
data,
because
we
want
a
lot
of
data
every
data
we
want
to
collect
every
single
thing.
We
want
to
sort
it
out.
We
will
need
to
ask
customers,
so
sometimes
we
do
want
to
ask
we're
going
to
keep
in
mind
building
permit
process.
Always
it's
not
just
building
we
building
permit
center.
I
A
lot
of
time
is
a
gatekeeper
for
housing,
economic
development
for
fire
for
probably
worse
for
every
single
department.
They
all
have
different
perspective.
They
want
to
know
more.
Are
we
doing
an
adu
is
adu
also
doing
remodel
if
we
remodel
doing
additional
remodels
just
attach
it
detach,
there's
so
many
information.
We
have
to
sort
it
out
because
you
want
to
show
detailed
data,
a
question
become.
Are
we
asking
so
many
information
data,
because
the
burden
is
in
the
processing
time?
I
I
Are
we
trying
to
safeguard
every
possible
violation
of
the
law,
because
I
have
the
conversation
or
staff
okay,
state
contracting
laws
required
this
is
this?
Is
this?
Are
you
the
owner?
Are
you
the
applicant?
Are
you
the
representative
who
can
say
who
cannot
send?
Do
you
have
a
business
license
to
you?
That's
another
whole
saddle
thing.
Sometimes
I
ask
ourselves
say
what
if
they
cheat,
they
like
how
many
make
a
mistake.
So
what
maybe?
That's
just
another
good
question?
I
Ask
yourself
because
we
asked
a
lot
of
things,
because
I
want
to
make
sure
nobody
violates
every
loss
they
ever
created.
Every
department
requirement
have
to
check,
or
we
just
become
honest
on
a
resistance.
We
spelled
it
out.
Hey.
You
need
to
follow
this
or
you
all
have
a
consequence,
but
I'm
not
gonna.
Ask
you
more
detail.
You
don't
have
to
do
something.
My
my
complaint
ourselves
is
at
the
end
before
we
use
your
permit.
You
know
how
many
signatures
we're
gonna
get
the
owner
owner
representative,
the
contractor.
I
I
I
B
No-
and
I
I
understand
that
I'm
glad
you're
asking
these
questions,
I
just
I
think
it's
always
easier
to
add
more
fields,
but
I
think
we
also
know
that
the
products
we
all
love
the
the
these
services
that
give
us
a
good
experience
and
make
us
want
to
come
back
and
feel
good
about
where
we're
spending
our
time
and
money
or
the
simple
ones.
You
know
it's
absolutely.
H
B
B
Can
we
create
a
a
resident
profile
that
might
allow
me,
when
I
come
back
to
the
city
website,
to
not
have
to
fill
out
all
of
my
basic
information
again,
because
maybe
the
city
could
recognize
that
I
am
a
homeowner
at
a
given
address
and
therefore
the
pages
I
filled
out
to
do.
One
thing
might
be:
you
know,
usable
again
and
be
able
to
be
pulled
into
another
form.
B
I
H
Correct
you
and
I'll
just
add
my
information
was
there.
My
name
was
on
there
and
it
behind
the
scenes.
Had
all
the
information
I've
entered
my
phone
number
email
that
I
would
because
I
would
come
back
to
apply.
There's
actually
another
row
there
that
actually
populated
the
property
owner
information
as
well.
It's
information.
We
need
no
matter
what
and
that's
an
automation
we've
had
with
data
that
we
actually
work
with
the
county
on
maintaining
or
I
guess
we
received
from
the
county.
H
B
B
B
A
Rob
lloyd,
deputy
manager
so
as
usage
of
productivity
and
collaboration
technologies
emerged
in
the
covid
pandemic
and
became
crucial
to
how
our
hybrid
teams
work
and
identify
and
resolving
those
usability
issues
that
people
have
experienced
have
actually
become
more
important.
The
dynamic
use
of
these
technologies
is
whether
or
not
teams
can
work
together
on
a
day-to-day
basis
and
in
the
flow
of
the
work
that
hits
them
so
at
council's
requests.
I
J
Thank
you.
I
want
to
confirm
if
the
slide
is
visible
on
the
screen.
Can
I
get
a
thumbs
up
from
somebody?
Thank
you
rob
so
good
afternoon,
chairperson
mayhem,
members
of
the
committee
city
staff
and
members
of
the
public.
I
am
ashish
lakhiani
products
projects
manager
at
the
information
technology
department.
J
Productivity
and
collaboration
tools
are
critical
to
staff
based
on
the
city's
hybrid
work
plans
and
customer
input.
City
staff
use
these
tools
for
email,
calendar
and
appointments
management,
word,
processing,
spreadsheets
presentations,
voice,
video
communication
document,
collaboration
saving
and
searching
for
documents.
Our
city
has
a
contract
with
microsoft
that
spans
five
years
from
2021
to
2026..
J
The
tools
work
well
and
allow
users
to
collaborate
with
ease.
However,
a
few
gaps
were
identified
for
which
improvements
have
been
made
and
planned
with
the
city's
microsoft
office,
365,
contract,
renewal,
microsoft
and
the
city
agreed
to
allocate
1200
professional
services
hours
to
address
needs
for
increased
adoption
at
no
additional
cost.
J
Overall
usage
of
microsoft
office
365
has
increased
substantially
over
the
past
two
years.
The
collaboration
and
information
sharing
capabilities
of
microsoft
office
365
support
day-to-day
work
of
staff
at
every
level
in
the
fall
2021
id
customer
survey,
city
staff,
rated
microsoft,
office
services
and
support
at
93
good
to
excellent
and
sharepoint
and
onedrive
at
88
good
to
excellent,
based
on
collected
data.
The
usage
of
sharepoint
has
been
steadily
increasing
across
city
departments,
use
of
sharepoint
increased
approximately
50
percent.
Over
the
last
six
months.
J
Some
key
issues
faced
are
emails,
getting
stuck
in
the
outbox
and
users,
thinking
that
they
are
sent
and
loss
of
the
zoom
plugin
under
the
computer
and
devices
performance
team.
Key
issues
are
users
want
to
install
more
mobile
apps
than
those
which
are
offered
by
default
and
slow
computer
performance
under
calendaring
performance.
The
key
issue
faced
is
inconsistent
calendar
sync
on
computer
and
mobile
devices
for
some
heavy
calendar
users
that
have
lot
of
calendar
events.
J
Id
department
analyzed
end
user
devices
to
realize
that
outlook,
performance
and
calendaring
performance
issues
are
resolved
by
keeping
end
user
systems
updated.
Computer
performance
issues
are
resolved
by
replacing
aging
computers.
28
computers
were
updated
in
response
to
the
findings
and
seven
more
are
in
process
to
be
replaced.
J
Microsoft
does
not
support
apple's
native
calendar
and
mail
app.
Although
users
face
issues
with
outlook
device
and
calendaring
performance,
these
issues
have
not
hindered
their
usage
of
sharepoint
calendar.
Sync
improvements
are
ongoing.
We
updated
outlook
versions
of
the
calendar
owners
and
calendar
delegates
that
are
running
into
this
issue.
J
As
a
result,
this
has
decreased
the
occurrence
of
sync
issues
that
are
ongoing.
There
are
ongoing
conversations
with
microsoft
for
permanent
and
more
consistent
resolution.
A
trend
noticed
is
that
the
issue
occurs
with
users
that
have
greater
than
50
000
events
on
their
calendars.
Over
a
period
of
time,
microsoft
suggested
archival
of
older
events
to
boost
performance,
id
department
and
microsoft
are
considering
a
possible
change
in
archival
settings,
along
with
records,
retention,
reporting
and
search
impacts.
J
J
Staff
has
appreciated
the
temporary
chat,
support
line,
allowing
them
to
quickly
get
assistance
from
help
desktop,
while
the
tool
is
not
sustainable,
as
the
four
staff
members
providing
the
chat.
Support
service
must
cover
cases
from
about
3000
employees.
There
are
technologies
that
better
use
chat,
capabilities
for
questions
and
resolutions.
J
Here's
an
example
of
productivity
and
collaboration
tools
in
use
shown
on
the
screen
is
a
capture
of
the
daily
information
systems
and
development,
stand-up
meeting
running
on
teams
from
department
of
transportation
using
collaboration
tools.
This
team
is
productive
in
a
hybrid
work
environment.
I'm
thankful
to
vince
pereira
from
department
of
transportation.
I
t
for
providing
this
to
us.
All
cameras
are
on
many
people
are
smiling
and
most
have
their
eyes
open.
J
All
of
the
work
carried
out
and
that
planned
ahead
is
not
possible
without
efforts
of
city
staff
and
microsoft
team
members,
thank
you
to
staff
and
vendor
team
members
shown
on
the
screen
and
the
teams
that
they
work
with.
Also,
thank
you
to
all
of
those
who
allowed
me
to
share
the
pictures
and
were
a
little
less
shy
all
right.
So
thank
you
for
listening
to
the
status
report,
chairperson
members
of
the
committee
city
staff
and
members
of
the
public,
opening
it
up
to
questions
and
comments,
and
I'm
handing
the
ball
back
to
jefferson
mayhem.
B
Thank
you,
and
I
want
to-
I
want
to
thank
our
staff
and
our
partners
at
microsoft
for
working
collaboratively
to
optimize
our
systems
and
enable
our
our
team
to
be
as
productive
as
possible.
We'll
come
back
to
the
committee
in
a
moment.
Let's
go
to
public
comment.
It
looks
like
we
will
start
with
blair.
K
Hi
blair
beacon
here
thanks
for
the
meeting
today.
Hopefully
I
can
just
offer
a
simple
reminder
of
the
important
work
of
ai
practices
that
you've
been
developing
from
this
past
fall.
It
was
new
concepts
of
civil
protection
ideas
that
and
just
a
whole
new
wave
of
ai
questions.
Your
cells
were
having
that
just
to
mention
at
this
time
and
as
a
reminder
of
its
importance
to
all
of
us
and
how
to
create
those
good
practices
based
on
civil
protection
ideas.
K
B
K
B
B
Okay,
I
have
one
kind
of
general
question
I
saw
email
and
calendar
emphasized
there
have
we
surfaced.
I
know
we
had
a
couple
of
issues
last
year
with
some
of
the
collaborative
docs
on
on
web
might
have
been.
I
think
my
team
at
least
was
using
chrome.
I'm
just
curious
if,
if
we
looked
into
our
use
of
onenote
or
shared
microsoft
word
when
when
web-based
multiple
people
using
it
at
the
same
time,
was
that
did
that
make
it
onto
the
the
docket.
J
Yeah,
I
can
take
that
one.
We
have
a
few.
I
think
what
you're
referring
to
is
collaborative
document
sync
issues
there.
There
haven't
been
a
lot
of
occurrences
of
that.
The
for
the
few
that
did
occur.
I
think
the
theme
is
is
consistent
with
keeping
your
client
updated.
So
keeping
the
365
client
suite
updated
is
not
just
outlook,
it
has
a
word
and
excel
the
other
applications
all
combined
in
that
process.
J
We
do
notice
that
sometimes
there's
a
little
ribbon
that
appears
on
the
top
of
some
browsers
windows
that
on
the
screen,
which
says
you
have
one
there's
a
version
clash
and
many
a
times
that
is
associated
with
the
person's
internet
connection,
flickering
at
where
they're
working
from
so
in.
In
some
cases
we've
been
able
to
update
and
resolve,
and
in
other
cases
we've
been
asked.
We
asked
people
to
just
make
sure
they're
well
connected
and
pay
attention
to
the
to
that
clash,
message
that
appears.
A
And
sherry,
let
me
add
on
to
that.
We
do
actually
have
some
support
tickets
that
hit
the
help
desk
on
that
one,
and
it's
not
consistent,
but
we
do
need
to
keep
working
with
microsoft
on
that
one
that
ribbon
error
does
come
up
for
people
working
even
in
city
hall,
where
sometimes
we
have
three
or
four
more
or
more
people
working
on
a
document.
It
happens
more
often,
so
that's
still
on
our
list
just
to
be
frank
and
candid.
B
L
L
The
only
thing
I
still
have
concerns
with
is
the
calendar
sync
between
devices.
So
I
appreciate
that
you're
still
working
on
that,
I
did
want
to
ask
a
question:
there's
been
some
talk
about
search
and
how
easy
it
is
to
find
things
in
outlook.
I
I
don't
necessarily
have
that
problem,
but
I'm
trying
to
understand
what
are
the
concerns?
A
Actually,
let
me
handle
this
one
first
association
then
have
you
do
the
follow-up?
Is
we
have
two
different
types
of
cases?
It
didn't
come
up
as
much
in
usability,
but
we
do
see
tickets
for
council
member
cohen
in
general,
where
people
said
hey,
I
seem
to
not
be
seeing
certain
emails
that
used
to
be
in
my
inbox,
because
it
was
a
change
that
beyond
a
year
or
two,
wherever
the
default
setting
is
you
don't
see
them
and
then
you
have
to
search
for
emails.
A
So
that
was
one
type
of
question
we
received
and
then
number
two
is
sometimes
a
search
is
done
and
it's
not
rendering
against
the
mailbox.
We
do
have
some
some
cases
around
that
then
you
exit
you
come
back
in
and
the
search
is
fine,
so
so
we
do
have
some
of
those
but
they're,
very
random
and
rare,
and
so
troubleshooting
them
hasn't
been
as
consistent.
A
L
Yeah
yeah
that
answers
my
question.
I
mean
I,
I
think
people
are
used
to
the
google
search
and
what's
in
gmail,
which
is
I
mean,
it's
a
it's
sort
of
the
gold
standard.
So
maybe
that's
part
of
the
issue.
People
are
having
it's
hard
to
using
outlook
to
do
as
well
good
of
a
search.
I
think,
but
I
think,
setting
that
aside,
it's
been
pretty
effective.
One
of
the
other
questions
I
have
is
about
exiting
and
re-entering
outlook.
I
guess
people
there's
often
a
time
where
it
doesn't
update.
L
You
don't
get
your
you,
don't
get
your
messages
downloaded,
for
example,
and
I
think
people
have
been
reminded
to
restart
their
computer
periodically
to
exit
out
of
outlook
and
reopen
it,
because
I
I
find
that
that's
that
solves
many
of
the
problems
that
happen
so
anyway.
I
just
want
to
say
that
I
do.
I
do
like
the
team's
interface
very,
very
much
and
kind
of
wish
internally.
L
We
would
standardize
more
on
using
teams,
especially
because
of
the
chat
features
which
I
think
are
very
helpful
for
staff,
and
I
find
that
many
people
in
the
in
internal
in
the
city
are
not
necessarily
on
the
chat
or
using
the
chat,
and
maybe
we
ought
to
do
some
additional
standardization
to
try
to
gain
some
value
from
some
of
these
features.
Is
that
something
you're
thinking
about.
A
Yeah
we
do
have
a
new
lead
enterprise
technology
manager
for
our
collaboration
and
productivity
team
and
they're
setting
their
okrs,
and
one
of
them
is
standardizing
more
around
teams,
because
it
brings
together
the
various
pieces
into
one
place
and,
as
you
allude
to
it's
simpler
to
process
when
you're
not
having
the
channel
switch
into
the
outlook
app
to
the
calendar
piece,
and
then
you
see
the
little
trigger
buttons.
Right
is.
A
A
We
also
have
to
be
honest,
some
some
cleanup
and
some
commuted
continued
adoption
around
sharepoint
and
onedrive
and
some
consistency
there,
so
that
teams
actually
are
consistent
enough
to
be
able
to
use
that
those
remote
access
tools
to
information
more
consistently
and
without
issue,
and
so
there
is
some
investment
that
we're
going
to
be
making.
And
it's
in
the
memo
as
well
around
the
training
piece
of
this,
because
the
more
consistent
we
can
get
the
better
our
hybrid
workforce
will
have
an
experience.
L
B
F
A
And
and
part
of
that
sorry
rob
lloyd,
deputy
manager
vice
mayor.
One
of
the
things
that
we
really
need
to
do,
two
things
actually
related
is
one
is
to
ensure
that
personal
devices
are
no
longer
touching
the
city
network
because
of
some
direction
we
got
from
our
insurance
companies
and
and
auditors
cyber
security
auditors,
so
personal
apple
devices.
We
actually
have
to
have
much
more
protections
on
number.
Two
is
the
ability
to
support
apple
with
four
people
supporting
three
thousand.
A
We
try
to
keep
the
portfolio
as
clean
as
we
can.
Fortunately,
you
know
we've
been
able
to
kind
of
turn
a
blind
eye
towards
our
apple
users,
because
they've
been
largely
self-sufficient,
but
where
there's
some
interoperability
issues
that
come
up
and
you've
experienced
this
is
like.
Can
we
convince
you
to
use
the
windows
device?
A
A
C
C
So
I'm
wondering
if
mac
users,
this
one
in
particular,
can
get
some
training
in
we
in
connection
with
teams
and
and
other
microsoft
products,
because,
frankly,
I'm
not
a
huge
fan,
I'm
a
huge
fan
of
mac
products
and
that's
what
I
know
and
even
then
my
staff
will
tell
you.
I
don't
know
those
very
well,
but
at
least
I
can
navigate
what
I
need
to.
C
But
when
you
convert
and
everything
is
on
microsoft
now
or
access
is
through
microsoft,
it
becomes
very
difficult
for
someone
like
me,
and
I
can't
be
the
only
one
around
city
staff
that
this
is
difficult.
For
I
know
city
staff
is
using
not
mac
products
and-
and
I
have
the
flexibility
to
use
my
mac
products.
But
how
can
you
help
someone
like
me
and
then
others
at
the
city
to
get
some
training
when
we
have
a
device
that
may
not
be
the
city
or
city
issue.
A
A
And
so
can
our
friends
at
from
microsoft,
who
are
here
today.
Number
three
is
the
answer
to
true
answer
to
your
question:
is
we
we
have
proposed
in
the
past
a
specialized
I.t
support
person
for
our
electeds
and
our
17th
floor
people,
the
people
who
have
to
be
in
meetings
and
if
something
goes
wrong,
they
can't
participate
in
the
public
meeting.
The
decision-making
of
the
city
is
gets
impaired
so
that
we
can
actually
plan
out
and
support
those
things
with
with
some
more
energy
and
focus
like
that.
C
H
C
C
A
Actually,
we
can
talk
about
this
one
and
I'll
draw
the
line
if
we
get
into
some
something
that's
more
secure
in
critical
infrastructure,
but
okay
yeah
one
of
the
great
gu,
the
important
guidance
things.
There's
there's
two
main
things
that
have
the
highest
level
of
protection:
one
is
the
use
of
multi-factor
authentication
where
you
log
in
and
there's
a
number
that
is
required
to
type
in,
and
we
know
it's.
A
You
number
two
is
to
keep
your
environment
clean
and
high
hygiene
without
using
any
personal
devices
when
you're
allowed
to
use
personal
devices
on
a
corporate
network.
It
is
one
of
the
main
vectors
for
for
bad
things
to
get
in.
Some
people
are
clean,
it's
the
ones
that
aren't
that
then
bring
stuff
that
imperils
the
entire
environment
directly
into
the
city's
computer
operating
environment,
and
so
both
of
those
are
rules
that
the
city
has.
A
C
B
B
Great
thank
you
to
all
of
our
city
staff,
and
my
colleagues
appreciate
the
really
detailed
reports
and
all
the
progress
our
team
is
making.
I
I
want
to
wrap
up
here
with
open
forum
and
just
remind
everyone
that
this
is
an
opportunity
for
members
of
the
public
to
comment
on
any
items
that
were
not
agendized.
E
E
E
So
I
mean
who
are
these
people?
Are
they
like
some
kind
of
royal
family
or
something?
I
want
you
people
to
try
to
call
them
fight?
They
won't
give
you
their
cell
numbers.
They
won't
give
you
business
cards,
they
don't
introduce
themselves.
If
you
ask
them
what
their
name
and
badge
number
is
they
point
to
something
and
say
right
here
right
here,
yeah
yeah,
I
wonder
how
many
people's
names
are
right
here.
E
I
got
something
for
them
right
here,
okay,
so
I
want
you,
as
a
city
council,
to
start
asking
questions
of
san
jose
pd
about
their
customer
service,
because
I
haven't
seen
it
he's
got
these
guys
are
are
public
relations
failures.
I
could
tell
you,
and
I
mean
how
am
I
a
customer,
I'm
a
citizen
and
a
taxpayer
right.
I
demand
more.
We
all
demand
more.
We
should
all
get
more
because
if
something
happened
to
you
guys,
what
would
you
do?
E
K
All
right
very
big
fan
thanks
for
the
meeting,
I
I
hope
my
words
on
the
previous
item.
My
broad
generalized
words,
public
comment.
I
hope
you
know
they
can
be
applicable
to
microsoft
as
well
and
they
can
take
it
to
heart
the
good
practices
that
san
jose
has
been
trying
to
learn
with
the
ai
and
new
civil
protection
ideas,
interesting
concepts
and
good
luck
in
those
efforts.
K
As
as
you
know,
as
this
committee,
you
know
it
has
to
deal
with
technology
and
surveillance,
technology
and
national
security
issues.
A
quick
mention
just
a
good
luck
in
the
efforts
of
the
peace
negotiation
process
on
the
poland,
belarus
border
between
russia
and
and
ukrainian
officials.
At
this
time.
Good
luck
how
we
can
all
consider
ideas
of
peace
for
the
future
of
the
ukraine
region
and
in
other
items
you
know
attending
a
few
berkeley
city
council
meetings
over
the
past
six
months.
K
Are
we
at
a
point
where
we
can
start
to
introduce?
You
know
good
sanctuary,
city
policies
and
ideas
more
to
to
aggregate
data
ideas
and
and
the
early
procurement
process
and
and
the
demands
of
you
know.
When
aggregate
data
is
collected,
we
can
start
asking
that
it
be
a
bit
more
specific
and
not
as
broad.
I
I
think
we
may
be
at
the
stage.
We
can
start
to
ask
those
kind
of
questions
and
what
can
better
protect
civil
rights
and
civil
protections
of
everyday
individuals?
Good
luck
in
looking
into
these
efforts!
Thank
you.
M
Thank
you.
I
just
have
a
general
comment
today
and
it's
intended
to
more
or
less
plant
a
seed
into
what
I've
been
thinking
lately
about
government.
I'm
really
concerned
that
a
lot
of
the
lack
of
engagement,
civic
engagement
among
people
is
is
due
to
the
complexity
of
government
and
I'll.
Give
you
an
idea
about
what
I've
been
doing.
M
I've
been
trying
to
get
through
read
through
the
entire
plan
bay
area,
2050
plan
and
I'll
read
the
first
sentence
of
the
news
release
that
they
had
just
to
give
you
an
idea
of
what
just
as
shocking,
to
me
and
says,
defined
it's
defined
by
35
35
35
strategies
for
housing,
transportation,
economic
vitality
in
the
environment.
It
lays
out
a
1.4
trillion
dollar
vision
for
policies,
investments
to
make
the
nine
county
region
more
affordable,
connected
diverse,
and
it
goes
on
and
lists
all
these
wonderful
things
that
it
wants
to
have.
M
So
that
was
news
that
was
like
wow
there's
a
universal
income
being
discussed
at
in
the
plan
bay
area,
2050
plan,
which
I
really
had
never
heard
of.
So
I
thought
that
was
very
interesting
and
what
I
want
to
comment
on
is
that
I
feel
like
with
government
at
this
point.
There
are
so
many
levels
and
so
many
plans
and
so
much
money
being
talked
about
in
so
many
visions.