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From YouTube: External Organization Interview - Human Service Agency
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A
A
A
A
A
B
When
we
get
a
crisis
call,
the
calls
can
come
directly
from
people
in
the
public
oftentimes.
It
comes
from
the
city
of
watertown
police
department
or
other
law
enforcement
agencies
in
the
six
counties
that
we
provide.
Services
to
the
counties
all
contribute
financially
to
this
as
well,
and
so
we
do
receive
county
funding
from
the
six
counties.
B
When
somebody
is
taken
to
the
safe
room,
it's
because
they
are
in
danger
to
themselves
primarily
or
that
they
have
a
chronic
mental
illness
and
they
may
have
gone
off
their
medication
and
they're
actively
psychotic
and
experiencing
hallucinations
before
the
safe
house
was
open.
That
person
would
have
been
taken
to
the
connecting
county,
detention
center
and
placed
behind
bars
and
in
a
cell
until
the
next
morning,
when
one
of
our
professional
staff
would
go
and
evaluate
the
person.
This
way
they
can
go
to
a
nice
safe
room.
B
B
B
If
the
person
is
actively
suicidal
and
it
looks
like
we
or
homicidal,
we
do
have
to
go
through
a
commitment
process
and
that
process
can
take
anywhere
from
the
soonest
is
probably
an
hour,
and
sometimes
it
can
be.
Six
hours
of
phone
calls
with
human
services
center
in
yankton
or
avera
behavioral
health
in
sioux
falls
or
saint
luke's.
B
So
it's
not
just
the
money
that
we
get
for
the
crisis
service
isn't
just
to
pay
for
somebody
to
be
on
call
and
people
who
are
on
call
do
get
additional
compensation
if
you're
on
call
for
the
weekend,
you
get
two
hundred
dollars
if
you're
on
call
during
the
week.
I
think
it's
fifty
dollars,
for
you
know,
monday,
through
thursday.
B
And
then
we
off
oftentimes
field
calls
during
the
day
again
from
the
public
or
from
the
emergency
room
or
the
law
enforcement,
and
sometimes
they
need
to
have
somebody
seen
immediately
and
so
once
again,
somebody
may
have
to
cancel
one
or
two
appointments
to
run
over
to
the
prairie
lakes
emergency
room
or
to
the
detention
center
and
and
do
an
evaluation
on
somebody
and
once
again,
we're
canceling
clients
who
are
coming
in
and
paying
and
using
their
health
insurance
to
pay.
And
so
we
lose
revenue
from
that.
B
B
B
You
are
protected
from
legal
liability
because,
in
fact,
your
law
enforcement
person
was
cit
trained
and
certified,
and
that
reduces
your
legal
liability
from
any
lawsuit.
Coming
back
to
the
against
the
city-
and
you
know
by
family
members,
so
we've
trained
all
of
the
law
enforcement
individuals
and
in
the
city
police
department
and
also
the
county
deputies
sheriff's
department.
B
So
that's
another
service,
and
we
do
that
and
because
of
the
turnover
we
have
to
do
that
almost
once
a
year
and-
and
it
takes
a
lot
of
time
and
a
lot
of
participation
by
our
staff
to
do
those
trainings
carrie
johnston
is
heads
that
up
and
does
a
lot
of
the
training.
But
we
have
probably
four
or
five
individuals,
myself
included,
doing
one-hour
lectures
and
educational
presentations.
B
And
again
this
funding
helps
pay.
For
some
of
that,
we
do
have
some
grant
monies
that
also
help
pay
for
it.
But,
quite
frankly,
it's
most
of
those
grant
monies
we
use
to
contract
with
an
acting
company
from
fargo
that
comes
down
at
the
last
two
days
and
the
goal
puts
everybody
through
real-life
scenario:
situations
where
these
actors
portray
people
who
are
in
extreme
emotional
condition.
It's
it's
quite
intense.
A
B
B
B
Yeah
and
quite
honestly,
the
the
law
enforcement
personnel
after
they've
gone
through
the
community
intervention
training
you
know,
are
much
better
equipped
to
intervene,
but
still
there
are
situations
where
they
really
call
on
us
to
to
assist
and
helping
determine
what
what
next,
what
what
needs
to
happen.
Next
right.
B
Well,
it's
it's
difficult.
I
know
that
we've
seen
a
reduction
in
referrals
to
hsc
human
services
center
in
yankton
because
of
the
safe
room
that
we
have
at
serenity:
hills,
because
we
we
keep
track
of
everyone
that
goes
out
there.
What
the
outcome
was
of
their
stay,
whether
it
was
a
safety
plan
that
was
implemented
or
if
they
ended
up
going
to
the
human
services
center
in
yankton,
and
we've
demonstrated
repeatedly
that
we
can
re-keep
the
referrals
down
to
hsc.
B
Then
they
have
to
stay
there
while
the
person
is
being
processed
and
then
they
have
to
come
all
the
way
back.
So
it's
you
know,
wow,
it's
it's
a
big
expense
for
the
for
the
county,
but
again
for
the
city.
Having
us
available
and
doing
the
cit
training
is
is
just
really
invaluable
and
it
helps
you
know
a
lot
of
other
people
as
well.
We
get
called
over
to
the
schools
to
help
intervene.
If
there's
a
crisis
we
get
called
to
prairie
lakes
hospital,
we
get
called
to
come
to
nursing
homes.
B
They
go
to
the
emergency
room
because
they
have
an
angry,
demanding
physician
who
wants
somebody
here
now,
and
so
they
have
to
get
up.
They
have
to
get
dressed.
They
have
to
go
in
and
see
the
14
year
old.
Who
took
you,
know
four
aspirin
in
an
overdose
attempt
and
because
of
that,
the
er
doc
wants
somebody
to
evaluate
the
person
right
now.
B
B
B
You
got
the
summers
off,
you
got
all
the
vacations
of
a
school
teacher
and
you
get
paid
10
or
15
000
more
a
year
and
you
don't
have
to
be
on
call
and
you
have
a
retirement
plan
and
you
have
a
health
insurance
policy,
that's
cheaper
and
better
for
them
and
better
coverage.
It's
tough
to
compete
against
that.
So
those
are.
The
challenges
is
hanging
onto
staff
right.