►
From YouTube: CommunityRelationsOffsite Session3 2020 03 27
Description
No description was provided for this meeting.
If this is YOUR meeting, an easy way to fix this is to add a description to your video, wherever mtngs.io found it (probably YouTube).
B
C
B
Okay,
so
I
have
some
slides
that
I
think
probably
some
of
you
already
saw,
but
we're
talking
about
the
forum.
Sorry
I'm
just
trying
to
get
my
zoom
video
out
of
the
way,
it's
always
in
the
way
so
I'm
going
to
present
some
slides
so
that
we
can
all
look
at
them
together,
but
basically
I
only
want
to
talk
for
like
five
minutes,
so
that
most
of
this
can
be
is
somewhat
of
a
brainstorm
for
us
to
do
together.
B
So
let's
talk
about
the
forum,
I
think
everybody
knows
what
it
is
where
it
exists.
If
you
want
to,
you
know,
go
away
and
look
at
for
him.
Docket
lab
comm,
really
quick!
That's
totally
fine
check
it
out.
It's
there.
B
It's
great,
so
I
have
kind
of
a
lofty
goal
and
I
asked
all
of
you
to
kind
of
come
prepared
with.
Maybe
a
thought
about
how
the
forum
can
help
you
in
your
daily
work,
or
maybe
with
some
of
your
strategy,
because
basically
I've
been
so
excited
to
dig
my
heels
in
here,
because,
like
I've,
been
planning
for
the
forum,
I
think
before
I
even
started
to
take
it
I
have
a
lot
of
really
good
ideas.
B
What
I
think
they're
gonna
help
at
least
but
I
just
see
a
lot
of
opportunity
for
what
the
forum
can
do,
especially
for
community
relations
and
stuff.
So
goals
are
supposed
to
be
kind
of
lofty
right,
so
I
want
to
be
able
to
provide
a
conversational
space
that
connects
all
of
the
facets
of
our
community
work
so
for
just
a
tiny
bit
I'm
going
to
talk
really
quickly
about
what
we're
doing
in
the
community
advocacy
side,
as
our
forum
kind
of
has
already
taken
the
shape
of
a
question-and-answer
forum.
B
So
I'll
talk
about
that
and
then
I
want
to
use
the
bulk
of
the
time
to
talk
about
what
the
forum
can
do
for
all
of
you
so
good.
So
our
forum
has
kind
of
fallen
into
this
category,
which
is
really
common.
Customers
come
to
the
forum
they
throw
in
a
question.
They
get
back
an
answer.
That's
like
a
default
model
that
a
lot
of
you
know
times
works
really
really
well,
and
it's
super
common
when
a
company
will
like
throw
it
for
him
and
be
like
our
customers
will
support
each
other.
B
B
So
it's
definitely
out
there
there's
a
lot
of
really
great
content.
I
think
that
we
just
have
a
huge
opportunity
to
bulk
up
exactly
what
people
are
seeing
and
what
they're
learning
about
on
the
forum.
So
that's
all
tied
into
engagement,
of
course,
which
I
think
we're
all
thinking
about
all
the
time
like
I
said:
I'm
gonna
zip
through
these.
So
if
you
want
to
look
at
all
the
slides,
go
for
it,
but
I'm
just
gonna
kind
of
talk
about
what
we're
doing
engagement
wise
now
and
the
things
I
have
planned.
B
So
basically
we
we
have
to
be
that
question-and-answer
model
and
so
well.
We
have
to
be
that
question-and-answer
model,
because
we
have
customers
that
use
the
forum
solely
for
all
of
the
support
that
they
get
from
gitlab.
So
it's
really
important
that
we
build
that
up
to
be
the
best
it
can
be
and
I
think
that
community
is
like
this.
Engagement
will
drive
engagement,
so
the
more
that
you
lab
engages
the
more
our
customers
will
engage
by
habit
or
by
default.
B
Basically,
the
industry
standard
and
something
I'd
like
to
hope,
like
hope
for
in
the
future,
is
that
someday
we
get
to
that
50/50
number
communities
that
are
a
forum
of
support
like
ours
is
right
now,
typically
half
of
the
answers,
not
typically
on
a
really
good
day.
Half
of
the
answers
come
from
the
customers
in
the
community.
Half
of
the
answers
come
from
the
actual
company
like
people
like
myself
or
my
team,
or
the
support
team
or
the
experts
that
we
find
around
get
lab.
B
So
some
strategy
I've
thought
of
for
just
improving
the
engagement
internally,
because
more
is
more
I
think
some
possible
places
to
start
and
some
things
I've
already
started,
adding
to
the
handbook
to
kind
of
build
up.
The
engagement
from
our
side
of
the
fence
is
using
supports
Zendesk
instance,
so
part
of
the
process
now
is
just
to
not
only
search
the
docs
and
other
resources,
but
also
search
the
knowledge
base
that
is
best.
B
There
are
tons
of
answers
there
that
you
know
can
be
public
that
we
can
transparently
talk
about
when
somebody
has
a
question
about
a
specific
environment
stuff
like
that.
Also
internally,
I'd
like
to
create
like
a
forum,
advisory
team
with
key
players
like
Greg
or
Tristan,
from
support
Michael,
who
is
an
evangelist
now
who
we
used
to
be
really
active
on
the
forum,
stuff
or
yeah
people
that
I
know
are
invested
in
the
forum
already
to
kind
of
drive
forward
a
strategy
and
what
we
do
there.
B
The
idea,
of
course,
is
that,
in
order
to
like
a
house
of
cards,
which
is
why
I
have
a
little
visual
of
a
house
of
cards
in
order
to
grow
a
forum,
you
have
to
be
able
to
support
it
with
obeying
a
base
of
engagement
right.
So
you
have
to
build
wider
before
you
can
build
taller.
So
that's
kind
of
the
ideas
here.
B
Also
encouraging
oops
sorry
I
meant
to
go
back
encouraging
users
to
answer
with
some
kind
of
reward
system,
probably
will
end
up
being
points
and
swag
and
other
things
just
for
good
behavior.
We
haven't
an
internal
like
template
for
involving
experts.
That
I
think
could
really
work
well
externally
for
our
customers
as
well,
and
then
also
for
people
that
don't
know
all
of
the
users
that
come
in
to
get
lab.
B
B
So
that's
a
little
bit
of
context.
Basically,
I
wanted
to
get
all
of
that
out
in
the
open
so
that
you
know
on
kind
of
like
the
tactical
side.
There
are
plans
in
motion
before
we
start
to
just
talk
about
like
general
strategy,
I'm
gonna
pause
for
a
second.
Does
anybody
have
questions
or
need?
Clarification
did
I
go
way
too
fast,
I'm
over
caffeinated,
so
I
apologize
just.
C
C
C
B
I
said
this
was
sort
of
just
meant
for
me
to
get
the
context
out
there.
It's
not
like
something
I
prepared
for
us
to
really
drill
into
right
in
a
second,
because
the
bulk
of
the
meeting
I
want
to
be
able
to
talk
about
your
ideas
and
what
I
plan
to
do
is
take
a
lot
of
notes
and
I
also
want
to
be
able
to
carry
this
out
like
asynchronously,
like
this
I
plan,
to
just
get
down
some
ideas
and
then
moving
forward.
D
So
I
guess
I
have
a
question
about
this
dragon.
She
is
this
a
little
bit
too,
because
you
know
I
was
starting
to
think
of
ways
that
we
could
use
this
course
for
the
open
source
program
and
then
I
received
a
little
bit
of
feedback
that
we
might
want
to
try
to
use
the
above
itself
as
more
of
a
place
for
sharing
various
ideas
on
how
to
do.
You
know
customizations
or
how
setups
for
different
types
of
organizations,
and
so
I
guess
I
wonder
like
do
we
see
gitlab
replacing
the
forum
eventually
like?
D
Are
we
trying
to
serve
a
specific
need
with
this
now
and
still
get
lab
matures
and
some
other
way?
Or
do
we
see
this
always
being
something
that
we
want
to
nurture
and
foster
and
grow?
Because
if
we
do,
then
we
might
be
sort
of
saying
that
to
grow
a
successful
community?
You
really
do
need
both
tools.
You
need
to
get
lab
and
you
need
discourse,
and
so
you
know
we
might
be
able
to
pursue
partnerships
with
this
course
or
I.
B
That's
a
great
question
and
something
that
probably
isn't
like
I
don't
have
a
full
answer,
because
I
know
that
we
do
want
to
use
skate
lab
for
everything
that
we
can.
Basically,
so
the
strategy
is,
it
exists.
Right
now
is
hey.
We
do
have
this
platform.
We
use
this
platform
we
paid
for
this
platform.
How
could
we
make
it
the
best
and
serve
a
purpose
right
now,
until
maybe
in
the
future?
D
Yeah
I
think
it's
it's
kind
of
a
question
for
other
people
as
well
like
and
who
touch
other
places,
because
I,
just
I
I
would
love
to
build
it
into
my
program
and
have
it
be
a
part
of
it
and
at
the
same
time,
like
you
know,
I
just
want
to
be
conscious
of
the
fact
that
I
that
we're
trying
to
make
gitlab
a
central
like
itself
like
a
one
platform
for
everything,
so
I
want
to
balance
those
two
sure.
B
B
I
went
to
a
conference
once
specifically
about
community
forums
like
ours,
and
they
said
you
know.
The
first
thing
you
need
to
know
is
why
your
forum
needs
to
exist.
Not
why
does
it
exist
but
like?
Why
does
it
need
to
exist,
and
part
of
me
is
still
sort
of
searching
for
like
that
really
concrete
answer
when
it
comes
to
get
web,
so
I.
A
B
A
C
Killed
web
as
a
tool,
especially
issue
tracking,
it's
not
very
conversational
I
think
that's
a
big
big
limitation,
a
lot
of
the
knowledge
azar
there.
If
you
have
specific
like
a
I,
mean
for
I
think
for
a
lot
of
users.
The
gitlab
issue
is
just
not
very
usable
I,
don't
think
I
mean
and
then
this
course
is
more
conversational.
It
allows
more
conversational
like
more
casual
decisions
to
take
place.
That's
my
impression
so
I
mean
I,
don't
think
it
lab
is
a
products
like
there
yet
I
mean
the
one
of
the
questions.
C
I
had
was
I.
Think
you're,
it's
a
you
sort
of
brought
it
up.
Is
there
a
way
to
sort
of
better
integrate?
I
mean
you
mentioned,
like
Zendesk,
like
even
like
a
gitlab
issue
tracker
into
this
course.
Somehow
like
and
I,
don't
I
don't
even
know
if
that's
possible,
but
yeah
I
get
lab
issues
just
like
very,
very
even
for
like
people
like
us,
like
I,
can't
like
a
fine
stuff
that
I
knew
that
I
saw
like
two
months
ago,
but
it's
really
hard
yeah
and
expecting
are
out
like
a
people
from
the
wider
community.
C
B
Well,
yeah
I
mean
I,
won't,
say
everybody,
but
I
do
think
it's
something
that
people
the
persona
that
our
customers
are
like
a
lot
of
developers
or
DevOps
minded
people
are
used
to
because
it
very
much
looks
like
Stack
Overflow
and
it
has
kind
of
the
same
sentiment
and
sense
of
community
where
people
are
just
used
to
self-serving
on
something
like
this
and
I
agree.
Like
a
lot
of
times,
people
will
go
to
discourse
when
they
roll
out
their
doc
site,
because
Doc's
just
doesn't
really
serve
as
a
conversational
space.
B
So
I
did
have
a
couple
more
slides,
but
I
mean
I,
think
we're
just
talking,
but
the
next
slide
basically
goes
back
to
the
goal
that
I
showed
in
the
beginning,
which
is
provide
a
conversational
medium
that
connects
every
facet
of
our
community
work,
and
so
I
mean
we
have
code
contributors.
We
have
advocacy,
we
have
our
heroes,
we
have
education,
we
have
our
support
channels,
we
have
a
social
team,
our
developer,
evangelist
open
source
and
so
trying
to
move
our
forum
into
more
of
a
network.
That
kind
of
conversationally
will
connect.
B
E
I'm
sorry,
to
go
back
to
never
at
this
point,
but
I
did
want
to
just
say
one
thing
about
that
nerds
a
week.
One
thing
that
I
saw
like
github
did
recently
was
coming
up
with
like
a
discussions
kind
of
like
tab,
basically
for
projects,
so
they
can
addition
to
like
issues
which
are
like
bugs
and
feature
requests.
They
have
discussions
which
are
essentially
issues
but
around
like
conversational
topics.
E
It
could
be
interesting
to
like
talk
to
some
of
the
open
source
products
that
are
using,
kill,
em
and
see
you
know
if
they
would
find
that
valuable
and,
if
so,
asking
them
to
like
come
up
with
a
merge
request
to
like
you
know,
create
that
feature.
Just
one
idea
and
then
Lindsey
to
your
point,
you
know
I
think
one
thing
that's
been
like
willfully
missing
from
the
heroes
program
is
like
accounting
for
people
that
are
top
like
forum
contributors
and
inviting
them
to
participate.
E
So
I
think
that,
from
like
a
low-hanging
fruit
perspective
to
the
point
you
were
just
making
about,
how
do
we?
You
know
operational
as
a
forum
a
little
bit
better
and
some
of
the
programs
I
think
that
would
be.
You
know
like
an
interesting
first
step
in
addition
to,
like
those
other
cool
things
you
were
talking
around
there
and
you
know
in
creating
scoring
and
then
you
know
worrying
sweating.
On
top
of
that,
like
creating.
E
B
D
Part
of
the
reason
why
I
was
asking
also
about
kind
of
the
long
term
is
because,
if
you
recognize
that
there's
a
clear
need
for
something
like
this
now
because
yet
lab
you
know,
doesn't
have
the
features
right
now,
but
eventually
it
does
like.
It
helps
us
also
think
about
how
we
like
ramp
up,
but
then
also
how
we
start
to
think
about
ramping
down
and
it
might
affect
some
of
the
decisions
we're
making
now
and
and
also
some
of
the
advocacy
or
features
that
we're
proposing
within
to
get
lab
products.
D
In
order
to
then
make
it
us
with
their
transition
over
and
one
of
the
things
that
I've
heard
from
various
people
is
that
there's
a
middle
person
in
the
with
discourse
like
there's,
not
a
full
integration
in
the
product,
so
you
have
to
like
switch.
You
know,
platforms
and
there's
like
a
little
bit
of
like
a
translation
issue
that
needs
to
happen
to.
D
F
Prepared
with
a
whole
bunch
of
thoughts
and
I'm
trying
to
try
to
distill
them
to
the
main
points,
so
yeah
I've
done
in
interning
for
learning,
and
it's
led
me
to
the
point
where
yesterday
my
manager
asked
me
what
my
goal
for
this
year
was
and
I
said.
My
goal
for
this
year
is
to
connect
users
of
our
product
with
solutions
and
answers
and
basically
I
think
I've
chiseled
out
in
terms
of
support.
F
What
the
community
forums,
ideal
role
would
be
and
I
think
it
would
kind
of
be
so
we
have
documentation
as
a
single
source
of
truth,
but
we,
if
you
look
at
the
support,
page
I'll
link
it
in
zoom
chat.
It
essentially
says
contact
support
if
you
are
a
core
or
free
user.
Your
option
is
community
for
that's
your
support
option
and
we
do
have
a
ton
of
basically
technical
support,
questions
or
questions
about
our
product
coming
in
through
a
variety
of
mediums.
F
My
least
favorite
is
Twitter
because
it's
just
so
hard
to
provide
a
really
good
support,
answer
or
solution
in
Twitter,
and
once
you
do
most
other
people
will
never
see
that
solution
or
surface
your.
Your
answer
so
I
was
thinking.
Essentially
we
could
have
the
community
forum
as
a
single
source
for
free
support
like
if
you
need
support
and
you're,
not
giving
us
money
post
in
the
community
forum
and
then
I
think
this.
This
goes
back
to
slide.
F
Three
in
this
awesome
slide
deck
I
love
this
picture
of
the
fish
on
the
fishing
hook,
throw
in
a
cue,
get
back
in
a
and
I
think
we
do
need
some
support.
Involvement
here,
I
think
Lindsey
identified
me.
Tristan,
Michael
and
I
could
think
of
a
few
others
who
would
be
happy
to
spend
maybe
a
half
an
hour
every
now
and
then
just
going
through,
seeing
where
they
can
help
in
the
forum
and
I
think
this
kind
of
builds
a
a
I
would
call
it
self
serve
support.
F
Even
for
free
users,
you
can
find
solutions,
and
if
you
can't
find
solutions,
you
can
ask
a
question
and
get
an
answer
and
the
benefit
there
is
I'd
say
the
parable
of
teaching
a
person
to
fish
versus
giving
them
a
fish.
If
you
give
them
a
fish,
they
eat
for
one
day,
if
you
teach
them
to
fish,
they
can
feed
their
whole
family
for
the
rest
of
their
life,
assuming
infinite
fish
but
like
if
we
can
get
to
self-serve
support
like
and
funnel
questions
technical
questions,
in
particular
about
our
product
to
these
support
forum.
F
That's
a
good
good
first
step.
I
think
the
second
step
is
making
sure
that
be
it
like
in
support.
If
we
answer
a
question
in
a
ticket
or
provide
assistance
in
a
ticket
and
it's
not
in
the
documentation,
we
should
add
that
to
the
documentation
and
I
think
support
could
also
use
this
as
a
source
for
what
we
need
to
add
or
update
in
our
documentation,
and
we
could
essentially
have
the
forum
as
a
source
for
questions
and
still
have
the
docs
or
handbook
as
a
source
of
truth.
F
So
people
click
on
there
reply
and
they
see
a
link
and
that
link
gives
them
the
answers
they
need,
maybe
with
a
little
bit
of
explication
or
like
here's,
how
it
applies
to
your
situation,
in
particular
on
top
of
that,
and
then
it
we're
essentially
building
a
pipeline.
Where
somebody
has
a
question
they're
not
giving
us
money,
they
can
go
to
the
forum.
The
forum
is
a
source
for
documentation
and
solutions,
and
if
the
solution
isn't
in
our
documentation,
it
gets
added
or
there's
an
issue
created
to
add.
F
B
No,
that's
I,
love,
all
of
that
and
I
think
the
support
is
kind
of
at
our
forums
core,
especially
right
now
so
trying
to
meet
our
customers
where
they're
at
everything
you
said
is
like
definitely
gonna
get
us
on
a
track.
Also.
The
next
piece
of
data
that
I
want
to
start
to
the
track
in
the
community
is
the
bounce
rate
and
the
time
span
on
the
site,
which
is
pretty
tricky
for
me
to
just
find
on
my
own
I'm
gonna
need
some
of
the
data
teams
help.
F
F
You
can't
track
ticket
deflection
because
people
can
find
answers
without
contacting
support,
I
think
the
untrackable
metric,
but
the
real
goal
is
ticket
avoidance
that
people
don't
have
to
write
to
support
because
they
can,
whether
it's
Google
or
whether
it's
going
on
the
forum
or
searching
on
our
documentation
search.
They
are
able
to
find
the
answer.
I,
don't
think
anybody
really
enjoys
having
it
back
and
forth
for
support,
even
though
get
web
support
and
community
advocates
are
great,
I
think.
A
B
A
C
C
C
B
C
No
I
mean
it's:
it's
not
just
you,
like
I,
think
everyone
can
sort
of
own
like
a
carve-out
little
piece
of
the
forum
that
that
we
become
I,
mean
sort
of
the
effect
or
like
a
moderators,
for
you
just
at
least
try
to
spend
some
time,
but
I
mean
the
only
time
I
go
in.
There
is
to
announce
a
hackathon.
I
am
guilty,
so
I
don't
really
have
been
actively
like
engaged
with
people
that
are
asking
questions,
but
totally.
B
I
feel
like
it's,
it's
two
different
worlds
right
now
like
there's
the
question-and-answer,
support
kind
of
side
and
then
there's
more
of
like
the
strategy
with
our
community
relations
team,
the
work
we
can
inform
them
and
it's
nice,
because
we
pretty
much
right
now
have
a
clean
slate
and
this
is
kind
of
where
I'll
just
end
everything.
But
we
have
the
power
right
now,
she's
just
kind
of
make
the
forum
whatever
we
need
it
to
be
and
work
for
us
and
our
team.
B
As
long
as
you
know
that
works
for
you
lab
so
I'll
start
to
maybe
carved
some
more
time,
so
we
can
actually
have
a
a
real
conversation
about
some
of
the
work
we
want
to
do.
But
if
you
want
to
continue
taking
or
writing
down
notes
in
the
doc
about
things
that
you
want
to
explore,
then
I
can
start
to
schedule
stuff
about
about
that.
A
D
A
This
I
think
we're
done
for
the
off-site,
and
some
of
us
neatly
written
for
the
week.
I
mean
you
can
see
for
us
background
becoming
director
and
director
as
well
anyway.
So
thanks
a
lot
for
for
helping
you
put
in
your
and
your
contributions,
I
particularly
really
enjoyed
it
and
looking
forward
to
scheduling
the
next.