Hi, my name is crystal poole. I am the engineering manager and the interim product manager for the monitor of stage in 14 1. The monitor group is planning to continue work on escalation policies, so escalation policies will provide you with a means for notifying on-call users in time box steps in the case of an incident. If a user on call doesn't respond within its scheduled time frame, the escalation policy will notify the next responder based on criteria that you've configured.

You will have the ability to set up escalation policies on your on-call schedule. So look at how that will appear. You'll have a set of rules that you can configure here. If the alert is first not acknowledged, then you can page or email the user on-call. If that user doesn't respond, then you can specify another user that you want to escalate to.

So the monitor group has been working on escalation policies for a couple of milestones and we will have it ready for release in 14 1.. I'm also going to begin work on another closely related feature uh part of our incident management category, which is the ability to manually escalate an incident currently escalations, are triggered by alerts. However, there are cases when you want to trigger an escalation policy manually.

This is the case when an escalation has been acknowledged previously, but you need to restart the escalation cycle and also if a user starts a new incident, that's not triggered by an alert you can manually trigger the incident, the escalation policy.

So this is what your instant issue would look like, and there will be a drop down box here where you can select which escalation policy you want to trigger.

So, in addition to that, we'll be working on a handful of follow-up issues and bugs based on feedback from on-call schedules and alerting features, and that's our plan for 14 1.. Thank you.