GitLab Growth, 21 Jan 2020

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From YouTube: Acquisition Team Demo: Admin notification messages

Description

A demo of the first version of our targeted messages feature to help admins gather information to help them configure their instance in the best possible way. https://gitlab.com/groups/gitlab-org/growth/-/epics/13

A

This meeting, okay, nice so I, will give you a quick introduction about broadcast messages and what we have done before yeah, so sharing my screen right now and broadcast messages are messages that the admin of good lab instances can set for all users. So usually, this looks like this, like there's a big header on the top of good lab, and you can define a message if just copied something here where you say like hey. This is a survey thanks for exploring our issues.

A

Do you mind taking taking a selfie now, and our improvement so far is that we created another type of design of this broadcast messages. The I know can also be on top, but from now on, they can also be on the bottom right, and this is the new type which is called notification.

A

So it looks like this and it'll be rendered on a top button right and what we also have of this new features. Instead, we can add links. This is already what's already possible, so take sorry and not just the link, but you can also design like we have this new lines and we can also add classes. So it, for example, can make a button class, and so user actually sees a button here, and we can also do some starting.

A

Look nicer and yeah it's at a blank here and we can then link user to something, and what we also have done is that you can target these messages messages based on the current ul. So, for example, if you want to do something with issues we can say, we have a wild card that everything where something isn't on front of the you L.

A

You want to catch every finger, there's less issues in you, l, so it's set on time for a botanist message and creative. So the next time when I use it goes to some project and.

A

Goes to the if you board, it will show this broadcast message, because we are slashing issues and we can ask the user to take a survey.

A

Currently, we I'm currently implementing this dismiss button here, so users can dismiss this message forever. This is not the final design yet I'm, currently working with Kevin on it, but yeah. So if they take click click on the survey, they go to something, and you can also dismiss this.

A

So this is the new broadcast message feature that is already a road out behind the feature flag. So if you want to use it already, we can you can do that. Any questions.

B

Not no questions. This is super awesome. It's gonna be super helpful to get insights from users just anywhere inside the application, and so this, coupled with something that the expansion team is working on, where they basically have the these pages that once you get through a workflow, we say like congratulations. You just set up your first repo or whatever it is, and at that point we can survey users for their experience or their. You know, promoter score or anything like that.

B

This is gonna, be just awesome and getting those insights into how people are actually using that application. So I really appreciate your work on this. It's super exciting thanks.

A

Yeah, we also have one issue: that's coming up, which is adding variables from the user, so we can have a link and at the user ID or user email already for user feedback, and if this wildcards, we can also target URLs pretty good. So it could even like have a separate notification if you do work on big labs, where we say like here. A thank you for I'm doing work, al getler for the first time or submitting this much requests and I'm like targeting extra repositories in UL. If you wanted to so.

B

Awesome now this is like I'm excited to end this recording and put this in the growth room, because I think everybody's gonna want to start creating surveys.

C

Our YouTube channel Jennsen I've got a quick question for you when you're talking about surveys. Is this linking out to like a Google Form? Is this what sort of survey tools do you see us using yeah.

B

I think we're now to.

C

The gitlab absolutely.

B

I think like this, this is really just the obviously minimum viable change and so for now, we'd link to something like Survey Monkey or you know some external source, where we could create a survey and collect the information from there. But the idea is to have this be fully self-contained right. So Nicholas was talking about adding variables so that we could, you know, get the email address and add it to a link or whatever the idea there is.

B

You know we want to be able to control the a not message as much as possible and the links inside of it so that we can send the survey results to our own page and collect the results on our own page, and so it can be again fully self-contained and in work we're generating the survey we're collecting the the data. So that's the I think the vision is is that we don't need to use an external survey tool to actually get the information that we need.

A

B

We're working towards.

C

That nice, okay,.

C

And we currently have the ability to set multiple broadcast messages, good.

A

Point so there are two types like this notification message: I showed, which is on the button right. We only have one of them available. This is always the last one that gets shown and for broadcast messages. These are the one on the top. You can have multiple, but, like it just looks ugly. If you have multiple so.

B

You're you're talking about multiple per page right, because you can have multiple messages going on. It are like multiple targeted notification messages going on at once, just like when they display when they go to display. On the same page, we just picked the last one exactly.

A

Thanks for offering.

B

Which, I think is a good solution for now, and you know I think we'd like to get some there's a little bit of user feedback on whether or not those should overlap if they're, a multiple that go to display on a page.

C

Nicolas, do you mind quickly doing a screen share of the index page for the broadcast messages.

A

You mean this one or.

C

If you press messages.

C

At the bottom, this is yeah.

A

C

B

These are your active messages, and so, if you had a banner message, it would show that also, and so you can create. You know as many of these as you want.

A

Nice color and this folks targeted, so it will show on every page. You.

C

Can and you just to clarify, you can also have multiple notification types of broadcast messages. We.

A

Currently have like you mean types in sense of so.

C

Click notification as the type and just create another one: I just want to see if we have any validation blocking it, I, don't.

A

Know we kind of multiple of this. This would actually show up now. Hopefully this is not on the other other one exactly, and this will drop now, because it's for rules, everything it's the latest one and it is not targeted to any path. If this was also target to any path, you can off multi one of different pages, yeah.

B

So the idea is like, if Nicholas navigates, to slash issues right now, then the message that would show is that another one it's the latest one that's been created, except that that's the current limitation of this each other. Now.

C

Banners stack yeah.

B

Banner stack, okay,.

C

B

Something we may want to do with notifications, but they're they're slightly different. You know in terms of the way that they should be used, so I wanted to get some user feedback first before we decide on whether or not those should stack.

C

Yeah, it might be a bit confusing that one stacks than the other. One doesn't true.

B

Yeah but again, the banner messages, I think are the use case of those is very different than just the notification so having those notifications like bombard you is, is still an open question of whether or not like users really want to be able to do that, like just bombard someone's screen and take over the entire right side of the screen, so I just wanted to get some feedback first point made that that Cola.

C

I just realized we're at time. Jensen did you want to end the recording here, yeah.

B

I'll stop it.