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From YouTube: 10. Tool Selection Process
Description
Interview with an IT Agility Director
Question: How did your organization typically evaluate and make the decision to buy a new tool or service?
A
So
the
process
for
determining
which
tool
we
will
buy
to
meet
a
capability.
The
process
can
differ
a
little
team,
the
team,
but
at
a
50
thousand
foot
level
I
would
say
the
process
works.
Something
like
this
there's
generally
some
research
done
into
who
are
the
market
leaders
for
that
capability?
So
we
would
do
some
research.
We
could
use
a
gardener
or
some
of
these
other
services
that
help
you
determine.
You
know
who
are
the
real
players.
A
You
know
in
the
market
for
these
these
type
of
capabilities,
and
then,
if
we
have
the
ability
we
will
do
you
know
our
DevOps
team
would
do
what
we
refer
to
as
Bake
off's
with
some
of
those
products.
So
we
would
get
new
trial
versions.
We
would
define
a
set
of
use
cases
that
we
wanted
to
test
and
then
figure
out
how
we
would
score
those.
Then
we
would.
A
We
would
build
out
those
use
cases
in
each
of
the
tools
and
then
go
through
and
score
them
and
determine
you
know
what
we
liked
or
didn't
like
you
know
about
each
of
those
products.
So,
in
a
lot
of
cases
that
will
allow
us
to
narrow
down
a
little
bit.
Budget
also
comes
into
play.
Obviously,
especially
if
there's
a
couple
of
tools
that
you
score
pretty
close,
you
know
that
can
come
in
and
you're
looking
through,
not
just
your
project
budget
but
you're,
looking
at
the
total
cost
of
ownership
budget.
A
So
what
is
the
initial
cost
versus
the
ongoing
cost?
And
then
how
does
that
align
to
the
value
that
you
think
you're
going
to
get
out
of
the
product,
so
you're
you're
weighing
the
you
know
the
value
of
the
product
versus
the
cost
and
determining
which
one
you
think
you
know
he's
going
to
be
a
better
fit
and
you're
also
factoring
in
you
know
the.
How
does
it
integrate
into
the
other
tools
that
I
have?
A
What
is
the
because,
when
we
talked
a
total
cost
of
ownership,
it's
not
just
the
maintenance
of
support,
cost
you're
paying
the
vendor,
but
how
many
people
is
it
going
to
take
from
your
team
to
keep
that
running?
How
complex
is
it
so
I
think
there's
a
sort
of
the
key
things
that
we
usually
look
at
in
trying
to
determine
which
fool
might
be
a
better
fit.