►
From YouTube: Career Development Interview with Sherrod Patching
Description
In this interview, Jacie Bandur on the Learning & Development Team interviews Sherrod Patching, Senior Director, Technical Account Managers to learn more about what their career development journey has looked like. To ask Sherrod any questions, check out the Async AMA issue: https://gitlab.com/gitlab-com/people-group/learning-development/programs/-/issues/16.
A
Hi,
I'm
jc
bander
on
the
learning
and
development
team.
I'm
joined
by
sheriff
patching
senior
director
of
technical
account
managers
here
at
get
lab
and
today
we're
going
to
be
talking
about
her
career
development.
So
far,
so,
can
you
talk
to
us
a
little
bit
about
what
your
career
development
has
looked
like
to
date?.
B
Yes,
you
bet,
so
I
have
been
in
customer
success
for
the
best
part
of
14
years.
I
this
is
a
tidbit
of
information.
I
actually
started
out
my
career
as
a
musician.
I
did.
Did
my
secondary
education
in
in
music
went
to
about
30
working
as
a
musician
and
leading
teams
actually
kind
of
on
the
side.
It
was
a
job.
Until
I
got
famous
got
to
30
realized.
I
was
probably
never
going
to
get
famous
and
that,
on
the
side,
job
of
leaving
leading
teams
became
became
the
real
deal.
B
So
I
actually
I
got
into
got
really
got
into
tech
at
that
point
and
they've
been
leading
customer
success
teams
since
then.
So
it's
been,
I
was
leading
customer
success
teams
before
they
were
called
customer
success
back
when
they
were
called
client
services,
but
where
they
became
a
really
where
the
market
became
very
aware
of
the
fact
that
we
needed
to
have
people
who
are
really
invested
in
ensuring
that
customers
got
value
out
of
their
out
of
their
technology,
and
I
like
people
and
I
like
building
businesses.
A
B
Yeah,
I
think
I'm
constantly
pursuing
self-betterment.
I
think
that
I
have
been
successful
in
really
pursuing
my
own
growth
on
my
own
terms,
rather
than
looking
for
someone
else
to
necessarily
develop
me
so
I've.
I
am
grateful
when
I
people
want
to
develop
me
and
I've
definitely
had
a
lot
of
great
mentors
and
leaders
along
the
way
who
have
done
so.
B
But
I've
also
worked
for
leaders
who
don't
give
any
feedback
whatsoever,
and
I
actually
find
that
quite
challenging,
but
even
in
those
circumstances,
there's
still
ways
you
can
develop
and
grow
either
through
peer
feedback
or
through
just
continuing
education,
even
if
you're
not
able
to
get
much
kind
of
feedback.
So
that's
been
a
big
one
for
me,
I
would
call
myself
a
like
relentless
executor,
so
I
think
there's
something
to
be
said
about
just
doing
what
you
said
you
were
going
to
do
and
doing
it
in
a
timely
fashion.
B
So
I
think
people
can
sometimes
underestimate
or
undervalue
just
kind
of
committing
to
something
up
front
and
then
ensuring
you
see
it
through
to
completion
and
that's
been
a
big
one
for
me
about
actually
just
kind
of
taking
initiatives
being
able
to
articulate
the
strategy
for
them,
but
also
to
finishing
what
I
started
and
it
seems
like
such
a
minut
thing.
But
it's
actually
really
important
and
I
think
it's
what
can
make
people
really
stand
out
from
others?.
A
B
I
don't
think
I
have
someone
say
to
me
a
long
time
ago.
You
know
you
need
to
determine
your
five-year
plan
and
I'm
not
I'm
not
sure.
I
agree
necessarily.
I
think
my
career
has
taken
some
quite
interesting
steps
and
I
think
it's
good
to
be
intentional
about
where
you're
going,
but
I
think,
even
if
just
looking
at
the
next
12
months,
like
look
at
the
challenge
in
front
of
you
find
opportunities
and
then
just
fill
the
gaps.
B
So
I
think
it's
incredible,
because
not
only
are
there
opportunities
to
make
things
better,
it's
very
much
encouraged
you're
going
to
see
probably
the
least
amount
of
pushback
from
leadership
here
that
you
would
in
any
company
that
I've
been
exposed
to.
So
I
think,
find
a
problem
and
fix
it.
But
commit
to
it
articulate
what
you're
going
to
do
and
truly
fix
the
problem,
and
I
think
those
are
the
things
when
you're
looking
to
make
things
better
for
not
just
yourself
but
for
the
team
that
you're
a
part
of
that
make.