►
Description
Jacie & Darren present content on Communicating Effectively Through Text. There are 10-15 minutes of Q&A at the end where Jacie, Darren, and Sung Hae answer team member questions.
A
I
am
JC,
Bandar
and
I'm
on
the
learning
and
development
team
here
at
gate,
lab
and
I'll
be
the
facilitator
for
the
session
today.
This
is
our
second
live
learning
session
and
the
first
one
was
earlier
today
and
it
will
be
on
communicating
effectively
and
responsibly
through
text
and,
like
I
said,
this
is
our
second
session
kind
of
first
group
of
doing
this
type
of
session.
A
So
please
keep
that
in
mind
as
we
go
through,
and
that
said
we
will
have
a
survey
for
you
to
complete
at
the
end
of
the
session
and
give
us
feedback
on
what
you
liked,
what
you
think
we
can
improve
on
and
even
ideas
for
future
sessions.
We
will
be
going
through
the
slides
that
are
linked
in
the
agenda
doc,
so
you
can
access
them.
There
I'll
also
be
sharing
my
screen,
so
you
can
see
them
on
your
screen
as
well.
So
I
will
start
off
by
introducing
who
all
will
be
helping
out
today.
A
So
Darin
is
our
subject
matter
expert
and
he
will
be
helping
me
present.
The
content
to
you
today
and
then
on
this
second
call,
son
Kay,
will
be
on
to
help
answer
any
questions
that
you
all
might
have
Darin
some.
He
and
myself
will
help
me
answer
those
questions
at
the
end
of
this
call,
and
then
yeah
Rose
was
on
the
call
earlier
today
and
then
what
you
can
expect
from
this
session.
So
we'll
cover
effective
and
responsible
communication.
What
the
communication
guidelines
here
get
lab
are
and
then
what
to
do.
A
If
you
have
a
concern
and
then
how
we
communicate
in
text
at
get
lab,
as
you
all
know,
we
try
to
work
as
synchronously
as
possible.
So
that
means
there's
a
lot
of
text
communication
that
happens,
and
that
can
happen
in
a
variety
of
different
avenues.
So
slack
merge,
requests
issues,
email,
Google,
Docs
anywhere.
That
text
is
happening
in
communication
forum
or
where
someone
may
see
the
text.
A
So
that's
what
we're
referring
to
today
in
our
session
and
then
we
do
have
effective
and
responsible
communication
guidelines
and
our
handbook
there
on
the
communication
page
and
that
link
to
that
directly
to
that
pages
here
at
the
bottom.
But
this
is
just
a
screenshot
of
what
is
on
that
page
or
what
was
on
that
page
last
night.
So
hopefully
it
didn't
get
updated
between
now
and
then,
but
you
can
take
a
look
at
that
I'm
not
going
to
read
through
all
these
for
you.
B
Awesome
I
all
thanks:
JC
I'm
Darren
had
a
remote
here
at
gitlab
thanks
so
much
for
joining
this
session.
I've
spent
my
entire
career
working,
remotely,
building
teams,
hiring
teams,
mentoring
teams,
training
teams
and
editors
all
remotely
so
a
lot
of
communicating
over
slack
and
nonverbal
and
on
video,
and
there
are
definitely
some
differences
in
communicating
like
this
long
term,
compared
to
kind
of
located
companies.
So
we
just
wanted
to
give
you
an
overview
of
how
we
see
that
a
get
lab
and
hopefully
provide
some
tips
and
some
time
for
Q&A.
So
this
first
slide.
B
The
goal
of
low-context
is
to
be
considerate
of
the
people
or
audience
that
you're
speaking
to
so.
There
are
some
bullets
here
that
you
can
done
I've
been
to,
but
at
a
high
level
it's
it's
really
asking
you
to
be
considerate
in
every
mode
of
communication.
That
goes
out.
So
it's
important
to
recognize
that
what
you
write
may
be
read
in
the
future.
So,
although
you're
writing
it
for
right
now,
it's
important
to
consider
that
somebody
might
come
into
the
conversation
months
down
the
road.
B
If
you
don't
have
that
context,
there
they're
lost
from
the
very
beginning.
So
it's
important
to
consider
people
that
come
after
you
and
what
they'll
the
context
that
they'll
have
when
they
read
it.
The
key
here
is
to
assume
that
your
readers
doesn't
know
anything,
and
so,
if
you
come
at
it
from
that
perspective,
it
gives
you
the
impetus
to
put
as
much
context
around
what
you're
saying
as
possible.
It's
easy
to
imply
your
experiences
with
text
communication,
but
you
need
to
remember
that
not
everyone
has
similar
life
experiences
to
relate
to.
B
Hence
the
need
to
be
precise
and
by
being
specific,
you're,
forcing
yourself
to
think
through
what
you're
saying
and
in
general,
there
is
value
in
taking
the
time
to
be
deliberate
in
communication.
That's
it
just
gives
you
some
time
to
simmer
on
what
you're
about
to
say
put
context
around
it
in
general,
that's
a
better
way
to
go
about
communicating
on
text
and
I.
Just
want
to
close
this
slide
by
saying
this
isn't
suggesting
that
communication
to
be
should
be
cold
or
soulless.
B
C
B
B
This
allows
the
greatest
amount
of
people
to
be
able
to
contribute,
regardless
of
what
time
zone
they're
in
and
it
also
is
a
forcing
function.
That's
important
to
our
success,
which
is
documentation.
So
if
you
get
in
the
habit
of
documenting
questions
and
solutions,
our
culture
and
our
knowledge
base
grow
stronger
day
after
day,
and
if
you
take
shortcuts
and
don't
document
over
time
and
at
scale,
you
start
losing
a
lot
of
that
knowledge.
B
So
the
spoken
word
is
difficult
to
capture
and
record
and
it's
it's
even
more
difficult
to
filter
through,
whereas
text
communication
can
be
assembled
for
a
precise
train
of
thought,
which
leads
to
fewer
misinterpretations
or,
at
the
very
least,
you'll.
Have
that
to
go
back
to
and
then
ask
for
specific
clarification
when
something
is
written
down.
B
So
obviously,
text
communication
is
not
perfect,
but
it
does
lead
to
more
documentation
which
leads
to
less
knowledge
loss
over
time,
which
is
a
definite
competitive
advantage
for
us
compared
to
a
company
that
doesn't
document
as
much
and
has
to
reinvent
the
wheel
time
after
time.
Working
through
discoverability
is
an
issue
that
we're
we're
currently
undergoing
and
I.
Think
that
we're
going
to
be
doing
this
for
a
long
time
when
you
have
3,000
handbook
pages,
sometimes
it's
difficult
to
find
what
you're
looking
for.
B
B
So
some
examples
on
why
and
how
text
communication
can
be
different,
different
and
difficult.
So
the
key
here
is
to
remember
that
words
have
impact
long
after
they're
written
so
I
like
to
say
the
Internet
is
forever,
and
even
with
internal
communications
amongst
a
team,
how
you
converse
with
one
another,
it's
important
to
think
about
this,
as
if
it
were
viewed
through
an
external
Weds.
B
It's
also
important
to
consider
your
audience
when
you're
speaking
and
as
best
you
can
consider
who
is
on
the
receiving
end
of
your
text,
communication
and
what
state
of
mind
they
might
be
and
when
they
receive
it,
I
like
to
recommend
reading
the
room,
which
is
to
say,
be
aware
of
the
current
state
of
affairs
and
strive
to
communicate
in
a
way
that
will
defuse
versus
further
fuel
any
conflict
or
fire
that
may
be
going
on.
And,
lastly,
it's
not
always
about
right
or
wrong.
B
So
less
speaking,
at
someone
and
less
speaking
in
a
way
that
will
invite
conversation
versus
assuming
the
answer
is
already
there,
and
all
of
these
challenges
tend
to
become
less
significant
over
time
once
you've
built
a
rapport
with
a
person
or
a
team
and
I'll
say
early
on,
you
may
need
to
lean
on
zoom'
calls
more
often
to
clarify
text
communications
and
get
a
better
understanding
of
a
person's
unique
qualities
and
their
text.
Communications
next
slide.
B
So
a
quick
reminder
here
that
this
is
on
all
of
us
we're
all
moderators.
If
you
see
something
be
sure
to
say
something
respectfully
reach
out
to
your
direct
manager,
your
people,
business
partner.
We
have
various
light
channels
where
concerns
can
be
raised.
We
strive
to
provide
a
culture
where
everyone
can
raise
their
hand
and
say
something
if
they
see
something,
and
it's
all
on
us
to
maintain
the
health,
healthy
and
safe
environment
next
slide.
B
B
The
goal
here
is
to
create
a
two-way
street
of
communication
so
that
all
parties
are
heard
and
work
is
put
in
by
all
sides
to
ensure
that
all
points
are
understood
again.
Not
always
the
easiest
thing,
but
assuming
positive
attempt
puts
you
in
a
better
state
of
mind
to
go
at
it.
That
way,
it's
also
important
to
think
through
your
responses
to
feedback,
so
you
can't
necessarily
choose
how
you
were
spoken
to,
but
you
can
choose
how
you
respond
and
collectively,
if
we
all
consider
that
it
makes
for
a
healthier
communication
environment
next
slide.
B
So
this
is
a
cartoon
here
that
it's
kind
of
funny,
it's
kind
of
tongue-in-cheek,
but
there's
a
lot
of
truth
to
it.
The
illustration
basically
shows
that
it's
your
responsibility
to
own
how
something
impacted
someone,
regardless
of
how
you
intended
it.
So
this
person
is
essentially
saying
I
didn't
mean
to
hurt
your
feelings
I,
intended
it
to
be
different.
It's
on
you
to
interpret
it
differently
and
the
other
person
is
saying:
no,
it
came
out
of
your
mouth.
This
is
how
it
impacted
me
I!
B
Want
you
to
listen
to
what
I'm
saying,
so
you
can
understand
why
I
was
impacted
in
this
way.
So
if
you
speak
it
it's
you
it's
your
job
to
own
it
and
we
need
to
create
an
environment
where
we're
free
to
ask
for
clarification
and
work
through
those
things
versus
just
letting
them
linger
and
assuming
that
something
was
ill
and
with
that
I
think
we're
on
it's
back
to
JC.
D
Thanks
to
all
of
you
for
creating
this
I
think
this
is
actually
a
really
really
important
thing
for
gitlab
as
a
company.
I
think
that
you
know
the
the
fact
that
we
rely
so
much
on
asynchronous
communication,
particularly
for
people
who
are
in
this
particular
time
zone
I'm
in
Sydney
Australia,
so
from
a
geographical
perspective,
I
tend
to
see,
spend
most
of
my
time
reading
notes,
rather
than
actually
physically
communicating
with
people
I
wanted
to
make
it
minds
really
just
a
suggestion,
rather
than
a
question.
D
A
Yeah
definitely
I
think
that's
something
that
we
can
do
I.
So
this
is
our
first
one.
I
am
going
to
work
on
putting
together
like
a
past,
live
learnings
page
with
links
to
the
recordings
and
slide
decks,
and
things
like
that.
But
I
definitely
think
it's
something
we
can
add
to
the
onboarding
issue.
Great
great
suggestion.
That's
what
yeah
over
to
thumb.
F
E
Yep,
so
this
is
in
the
context
of
kind
of
constructive
criticism.
Oh
you
know
this
one
from
improvement
and
let's
say
someone
wants
to
give
feedback
like
this.
Any
could
examples
on
how
to
start
a
synchronously.
Why
about
textual
communication?
Because
we
can't
always
jump
in
straight
through
with
enough
verbal
communication,
yep.
B
No
that's
true.
One
of
our
subs
is
actually
negative.
It's
one-on-one!
So
if
you're,
if
you're
having
to
say
something
that
you
would
perceive
as
negative
or
you
think,
will
be
interpreted
as
negative,
even
if
you
can't
hop
on
a
call
synchronously
to
deliver
it,
one-on-one
I
would
have
recommend
starting
one-on-one
and
whether
it's
slack
or
email,
or
something
like
that,
I
generally,
would
recommend
trying
to
frame
it,
go
back
to
low
context
and
provide
as
much
context
around
that
as
you
possibly
can.
B
D
B
A
F
So
I
think
there
are
a
few
different
avenues.
The
first
thing
and
I
realize
that
not
everyone
is
comfortable
or
feeling
safe.
The
leadership
team
does
want
to
encourage
everyone
to
give
direct
feedback.
So
if
you
feel
comfortable,
you
should
be
able
to
call
out
that
leader
on
in
a
one-on-one
give
the
feedback
that
we
have
a
policy
against
retaliation,
and
we
take
that
very
seriously.
So
that's
one,
if
you're
not
comfortable
doing
that,
then
you
can
also
talk
to
your
people,
business
partner,
okay,.
C
Great
and
then
my
follow-up
question
similar
to
Williams
idea
from
the
previous
session
of
sharing
examples.
It
would
be
really
great
to
have
some
role-playing
opportunities
where
we
start
with
here's:
a
common
scenario
where
that
I'm,
seeing
in
my
section
of
the
business
or
in
my
role
and
then
you
know,
get
people
a
chance
to
practice
with
each
other
and
get
their
feedback
and
coach
people
so
that
we
get
that
you
get
in
the
habit
of
doing
things
right
way.
I,
don't.
F
Want
to
afford
the
dial
hook,
but
that's
something
that
JC
and
I
are
working
on
is
that
we
have
sessions
where
it's
like
this
more
informational
to
set
kind
of
foundation.
And
then
we
have
what
are
called
the
action
learning
sessions
where
people
can
come
and
practice
in
a
live
situation.
And
that's
for
people
who
want
the
practice.
Yeah.
C
A
B
Yep,
so
I
can
take
that
one
one
of
our
sub
values
is
say:
sorry,
it's
pretty
simple.
People
have
different
comfortability
levels
with
how
they
say
sorry
and
in
what
form
they
say.
Sorry,
but
generally
speaking,
sorry
is
universal.
I
would
recommend.
Keeping
it
short.
I
mean
sorry
suffices
and
contrition
is
the
thing
that
I
think
most
people
value
and
appreciate.
It
takes
a
stronger
person
to
say
sorry
that
it
doesn't
just
debate
it
for
another
hour.
B
H
So
I'm
just
thinking,
if
you're
having
this
exchange
on
get
lab
on
an
issue,
for
example,
and
so
when
folks
are
reply
to
an
issue
it
a
notification
is
sent
out.
I
I
may
be
an
engineering,
but
I,
don't
know
the
answer
to
this
question.
How
many
minutes
does
it
take
for
that
notification
to
be
maybe
not
sent
out
but
but
compiled
so
with?
Whatever
text
is
in
that?
B
So
I
think,
if
there's
a
situation
where
there's
something
that
you
feel
really
significantly
about,
where
an
edit
might
not
do
it.
Justice
I
see
no
harm
whatsoever
and
replying
to
yourself
within
the
issue
thread
and
just
say
you
know,
actually
I
meant
this-
that
way,
people
guaranteed
keeping
on
another
notification.
C
B
Love
that
and
I
think
another
way
that
people
can
kind
of
ease
into.
That
is,
if
you
feel
like,
maybe
what
you're
saying
or
what
you're
intending
really
isn't
being
received
in
the
same
way,
you
can
simply
say
the
things
that
you
would
normally
say
and
then
follow
it
up
immediately
with
a
question
on.
Do
you
need
clarification
on
that,
or
is
that
clear
or
how
is
this
received?
B
J
I
just
wondered
if
we
had
a
mechanism
to
kind
of
raise
your
hand.
If
you
know
coming
to
get
lab
and
learning
get
labs
way
of
working
is
a
massive
paradigm
shift.
Do
we
have
a
mechanism
to
raise
your
hand
or
kind
of
say,
hey
I'm,
having
some
challenges
in
getting
this
way
working
really
embedded
in
my
day-to-day,
so
that
you
avoid
some
of
those
pitfalls
that
you're
talking
about.
A
D
A
B
And
I
was
just
gonna
say
some
Heiser
mention
of
active
learning
follow-up
sessions.
I
feel
like
this
could
be
a
great
one
to
get
people
who
have
come
from
co-located
spaces
or
to
your
point,
have
just
felt
like
they've
they've
been
in
careers
where
it's
a
toxic
communication
style,
and
even
if
you
don't
like
it,
it
just
has
become
your
norm,
and
so
it's
very
different
and
difficult
to
think
about
it
differently
in
the
here
and
now,
I
would
recommend
everybody
join
the
remote
Channel.
B
We
have
a
slide
channel,
hashtag,
remote
and
people
in
there
are
generally
long-term,
experienced
remote
workers
and
I
know
definitely
for
myself
and
the
people
that
I
know
in
that
channel.
Consider
us
all
buddies,
think
about
it
as
an
onboarding
buddy
consider
us
all
remote
buddies
and
if
you
have
any
question
like
that,
or
something
feels
a
little
different
and
you're
not
sure
how
to
acclimate
to
doing
this
remotely
just
reach
out
in
that
channel,
there's
no
judgment
there.
B
We
we
want
to
help
people
be
as
optimized
as
they
can
in
the
remote
environment
and
don't
feel
stuck
I.
Think
a
big
risk
is
coming
from
a
co-located
space
into
this
remote
environment
and
then
just
trying
to
do
everything
to
say
a
lot
of
people
don't
give
themselves
permission
to
drop
all
of
the
prior
toxic
baggage
at
the
door,
even
as
it
relates
to
communication.
So
just
giving
yourself
a
clean
slate
and
really
starting
fresh
is
liberating,
but
also
daunting.
So
I
understand
that.