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Description
7-minute overview of the GitLab Field Certification Program
A
A
It's
increasingly
critical
that
we're
as
efficient
as
possible
and
the
business
is
increasingly
predictable
the
importance
of
being
able
to
assess
the
proficiency
of
our
field
team
members
is
critical
in
looking
at
you
know.
How
can
we
delight
our
customers
and
demonstrate
excellence
throughout
the
customer
journey
while
we're
developing
this
we'll
continue
to
execute,
execute
against
prioritized
sales
training
and
field
training
needs?
We
anticipate
that
this
will
launch
in
early
q4,
in
tandem
with
or
in
parallel
with
a
new
learning
experience
platform
that
we're
in
the
final
stages
of
procuring.
A
The
scope
you
see
listed
here
so
these
field
roles
and
the
approach
that
we're
taking
is
to
look
at
those
moments
that
matter
where
we
have
an
opportunity
to
delight
the
customer
and
position
and
differentiate
ourselves
as
trusted
advisors
along
that
journey.
So
for
those
moments
that
matter
which,
by
the
way,
will
vary
based
on
your
role
and
your
involvement
in
that
purchasing
process,
we're
looking
at
what
are
you?
A
You
see
here
a
list
of
those
moments
that
matter
so
these
have
been
socialized
and
ratified
with
the
teams
different
moments.
That
matter
I
mentioned
before,
vary
by
role.
Let's
pick
one,
for
example,
for
solution,
architects
deliver
the
demo.
This
will
include
not
only
the
demo
itself,
but
what
does
the
essay
need
to
do
to
prepare
for
the
demo
to
deliver
it
with
excellence,
but
then
also
follow
up
so
really
that
complete
demo
experience
for
the
customer?
A
It's
critical
too
that
this
spans
the
complete
journey,
including
beyond
that
initial
purchase.
Since
that
retain
and
expand,
is
such
a
critical
motion
for
our
business
we'll
be
building
out
a
change
management
plan
and
particularly
looking
for
your
input
on
the
first
couple
of
elements,
especially
it's
critically
important
that
we
help
we
partner
with
each
other
to
build
out
a
culture
of
continuous
learning
right,
encourage
curiosity
and
encourage
excellence
for
our
team
members
to
get
certified.
A
A
Some
of
our
key
assumptions:
we
welcome
your
input.
These
are
still
fluid,
but
the
approach
that
we're
taking
is
that
one
we
want
this
to
be
really
based
on
micro
learning.
That
is
easily
consumable
and
succinct.
We
don't
want
this
to
be
something
that
takes
folks
out
of
the
field
for
a
long
time,
so
up
to
30
minutes
for
an
e-learning
as
a
particular
course
than
a
knowledge
check
to
confirm
comprehension,
and
then
it's
really
focused
on
an
application
exercise.
A
We
want
to
see
that
you
convert
or
that
you
that
that
knowledge
is
converted
to
action
and
managers
will
be
intimately
involved
in
helping
to
encourage
and
coach
their
teams
along
of
getting
certified,
but
particularly
to
conduct
some
of
the
assessments
to
verify
that
the
team
member
is
demonstrating
excellence
in
those
key
moments.
That
matter
and
for
senior
leadership.
Thank
you
in
advance
for
continuing
to
provide
air
cover
and
support
again
towards
that
notion,
or
that
idea
of
a
culture
of
curiosity
and
continuous
development.
A
A
As
just
some
examples,
so
think
of
this
as
a
holistic
learner
journey
for
12
months
or
more
in
the
current
environment,
folks
go
through
a
rather
intense
sales,
quick
start
program,
which
is
primarily
focused
on
quite
a
bit
of
knowledge
transfer.
But
when
you're
new,
you
remember
it's
drinking
from
a
fire
hose.
So
what
happens
today?
Is
you
finish?
Sales
quick
start,
and
then
you
fall
off
a
cliff
right.
You
jump
into
the
real
world.
You've
got
to
learn
it
by
fire.
A
We
don't
want
to
delay
folks
getting
into
the
field
and,
beginning
to
you
know,
be
productive
for
the
company,
but
with
the
same
time
we
do
want
to
prevent
that
falling
off
of
a
cliff.
So
we
will,
over
an
iterative
period
over
series,
will
roll
out
different
elements
of
this
certification
program
and
just
as
an
example
for
salz,
the
focus
in
q4
will
be
this
educate
and
engage
the
customer
element.
A
There
will
be
five
tentatively
five
e-learning
courses,
five
modules
that
will
need
to
be
completed,
and
these
will
be
spaced
out
across
the
quarter,
as
I
mentioned
before.
Short
micro
learnings
intended
not
to
be
onerous
but
really
focused
on
a
knowledge
check
and
then
an
application
exercise
to
prove
or
demonstrate
your
proficiency
in
each
of
these
categories,
and
then
subsequent
quarters
will
roll
out
the
rest,
so
that,
essentially,
you
have
that.
A
You
know
that
pathway
to
show
your
excellence
as
a
strategic
account
leader
to
demonstrate
the
proficiency
and
become
a
certified,
get
lab
sal
on
the
commercial
sales
side,
we're
aligned
with
ryan
o'neil
to
really
reinforce
the
required
seven.
The
specific
timeline
is
still
to
be
determined,
just
know
that
that's
going
to
be
the
focus
for
at
least
the
next
six
months
for
you
all
for
customer
success.
A
As
we
look
at
our
essays,
you
can
see
some
of
the
specific
badges
here
that
you'll
earn
towards
your
get
lab
solution,
architect,
certification
and
then
last
but
not
least,
our
technical
account
managers
onboarding
the
customer
driving
adoption
and
expanding
with
purpose.
We
will
continue
to
share
updates
over
the
course
of
the
coming
weeks
and
months.
We
welcome
your
inbo
input
and
feedback
and
we
look
forward
to
continue
to
work
with
you
thanks.
So
much.