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From YouTube: Support Ops Sync - 2022-09-13
Description
Support Ops Sync - 2022-09-13
A
A
It's
been
a
day
already
all
right,
so
I've
got
this
reworked
with
our
new
who's
dri
who's
secondary.
Obviously,
like
you
know,
it
doesn't
necessarily
change
every
quarter,
but
it
could
so
with
this
I'm
going
to
walk
you
through
doing
a
couple
of
these.
What
you
want
to
go
do
on
the
projects
you're
now
responsible
for
and
what
I'm
gonna
do
is
show
you
a
couple
of
them
and
then
kind
of,
let
you
all
do
the
rest
of
them.
A
A
All
right,
everybody
can
see
that
right
good
to
go.
You
can
see
it.
You
can
see
the
audience
project
cool.
So
what
you're
going
to
do
is
go
to
settings
general
just
go
down
here
to
the
bottom
and
you'll
see
defaults
description,
template
for
issues.
You
want
to
click
that
go
to
the
very
bottom
to
where
it
says,
assign
you
want
to
make
sure
you
and
your
secondary
are
assigned.
So
you
can
go
here
and
literally
just
copy.
I'm
sorry
just
copy
it
just
get
the
one
at
the
end
of
your
username.
A
So
basically
you'll
see
that
what
it's
going
to
do
with
default
issues.
It
is
it'll
assign
it
to
myself
and
dan.
Since
I'm
primary
data
secondary
you'll
save
changes,
and
then
you
want
to
go
to
repository
up,
merge,
requests
and
you're
going
to
scroll
down
to
this
box
right
here
it
says:
default
description,
template
for
merge,
requests
and
you're
going
to
do
the
exact
same
thing,
so
I'm
adding
myself
and
dan
that'll
make
it
so,
mrs
auto
assigned
to
you.
A
It's
going
to
be
myself
and
alyssa.
If
I
put
a
hat
there,
I'm
pretty
sure
you're
the
one
with
the
four.
At
the
end,
it
is
okay
cool.
So
after
that
save
changes,
then,
on
the
left
side
under
settings.
Go
to
merge,
requests
scroll
down
a
bit
to
where
you
get
to
default
description
template
for
mrs
and
do
the
same
thing
so.
A
Myself,
melissa,
that'll,
assign
myself
and
alyssa
to
the
issues.
Save
changes,
basically
we're
going
to
want
to
do
that
for
all
our
projects,
some
of
them
the
responsibilities
didn't
change
that
much
so
very
likely
you
don't
have.
You
might
not
have
to
make
changes,
but
anything
you
are
primarily
responsible
for.
I
want
you
to
go
into
that
project
and
make
those
changes
so
that
they
get
assigned
to
you
and
the
secondary
dan
there's
a
good
chance
that
every
one
of
the
federal
ones
nothing
has
changed.
A
A
C
B
A
The
other
thing
is,
I'm
reworking
a
lot
of
the
page
duty,
documentation,
process,
training
stuff
so
for
now
continue
assigning
all
the
issues
to
me,
which
I
just
did
live
in
this
recording.
So
I
guess
that's
a
redundant
statement,
but
we're
gonna
have
a
bunch
of
process
to
help
walk
you
through
exactly
how
you
do
these
changes
and
stuff,
and
then
you
know
things
will
be
a
little
cleaner
in
the
back
end,
because
I
am
cleaning
a
lot
of
that
up.
The
shadows,
in
particular,
were
pretty
bad.
A
I'm
making
them
align
with
production
because
they're
supposed
to
be
replicas
of
the
kaisei
production
of
the
actual
on-calls
they're
supposed
to
be
replicas
of
those
they
were
not.
They
clearly
were
just
like
customized,
no
two
used
the
same
time
zone.
They
they
weren't
aligned
at
all.
That's
not
how
we're
supposed
to
do
it
I'll
detail
all
this
in
our
process
stuff,
but
I
made
a
page
judy
user
called
supportopsbot.
A
A
A
It
seems
complicated,
it
really
isn't.
If
you
follow
a
very
exact
step,
you
know
set
of
steps
and
pattern.
If
we
do
it
the
same
way,
every
time
it's
really
easy
to
manage,
if
you
customize,
literally
everything,
it
gets
complicated
and
no
one
knows
what
anyone's
doing,
but
I
promise
by
the
time
all
the
docs
and
training
and
all
that
fun
stuff
is
done.
It
make
a
lot
more
sense.
A
A
A
Part
of
that
is
the
re-categorization
stuff,
that's
being
added
to
zendesk.
If
you've
looked
in
the
sandbox,
you
will
notice
there's
a
lot.
It
was
not
a
it's,
not
a
small
change.
It's
a
pretty
big
change,
so
we'll
probably
select
that
for
next
quarter,
even
though
impact
wise
it
won't
impact
support
or
other
people
very
much.
It
is
a
big
change
and
we
want
to
take
it
very
slowly,
because
it
is
adding
20
plus
fields
that
are
then
getting
into
forms
that
have
very
specific
conditioning
and
if
you've
ever
had
to
do
form
stuff.
A
C
A
D
A
Yeah,
I'm
gonna,
I'm
gonna
show
you
a
hacky
trick
to
basically
generate
it,
and
all
you
have
to
do
is
edit,
like
two
things
on
the
gamble
and
get
spit
out.
The
blue
me
will
do
that
or
record
the
session,
but
no
it's
it's
terrible
to
do
it
raw
just
trying
to
write
it
out
because
you'll
miss
something
there's
like
if
you
I
mean
go,
look
at
the
formulas.
A
Look
they're,
terrible,
there's
just
so
much
on
that
gamble,
object
that
it's
easy
to
miss
one
thing
and
that
can
break
the
entire
form,
but
in
conjunction
with
that
I'll
be
working
with
dylan.
We're
gonna
also
be
updating
the
theme
for
these
new
forms.
I'm
gonna
work
with
dylan
to
kind
of
show
him
how
all
that
works.
A
Luckily,
the
form
the
the
theme
changes
can
pretty
much
go
live
whenever
adding
the
fields
can
go,
live
whenever
it's
the
forms
that
we
want
to
make
sure
we
get
in
the
right
place,
but
the
blue-
and
I
will
I'll
pair
with
you
we'll-
do
a
recording,
and
I
will
show
you
how
all
that
the
easy
way
to
do
that
easy
way.
Nothing
with
forms
is
easy,
it
is
still
a
ton
of
work,
but
it
is
much
easier
than
trying
to
hand
write
it
or
hand
converted.
A
C
A
Are
tricks
to
doing
it?
I
will
do
a
recording
and
show
you
how
I've
always
done
it,
because
no
I'm
not
that
good.
I
know
a
hacky
work
around
for
it.
Believe
me,
I
can't
write
gamble
that
fast
either.
I
just
you
know
a
coding
trick
to
do
it,
but
we'll
kind
of
go
through
all
that
a
little
closer,
probably
in
q4
we're
taking
it
slow.
It
is
a
massive
change.
It
is
a
beneficial
change
and
helpful
to
a
lot
of
people,
but
it
is
a
massive
change.
C
A
D
B
D
A
Yeah
I
joked
with
my
friend
when
she
was
pregnant
of
like
it's
a
parasite.
It's
not
a
parasite,
I'm
like
is,
is
it
benefiting
you
in
its
current
stage,
goes
no
it's
draining
and,
like
that's
parasite,
when
it
comes
out,
it's
no
longer
a
parasite,
but
until
then
the
biological
definition
is
parasite.