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GitLab / Support Operations

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GitLab / Support Operations

These are all the meetings we have in "Support Operations" (part of the organization "GitLab"). Click into individual meeting pages to watch the recording and search or read the transcript.

19 Sep 2023
Support Ops Sync - 2023-09-19
  • 2 participants
  • 3 minutes
readiness
requests
tweaking
workflows
support
priorities
forum
community
gratis
stuff
youtube image

1 Aug 2023
Support Ops Sync - 2023-08-01
  • 3 participants
  • 10 minutes
support
scripts
ahead
yay
currently
sarah
onboarding
punk
explore
updated
youtube image

25 Jul 2023
Support Ops Sync - 2023-07-25
  • 1 participant
  • 2 minutes
milestones
agent
provisioning
service
changes
ops
deployment
moved
automation
july
youtube image

27 Jun 2023
Support Ops Sync - 2023-06-27
  • 3 participants
  • 14 minutes
deployments
deployment
readiness
updated
backup
revert
schedule
plan
backlog
milestone
youtube image

23 Jun 2023
A quick demo of agent workspace in Zendesk. See https://handbook.gitlab.com/handbook/support/readiness/operations/docs/zendesk/agent_workspace/ for more information
  • 1 participant
  • 9 minutes
ticket
links
button
highlighting
notice
attachments
navigate
markdown
preview
zendesk
youtube image

14 Jun 2023
Agent workspace Demo and AMA - 2023-06-14
  • 4 participants
  • 21 minutes
ticket
demo
zendesk
sendesk
notice
app
users
agent
latest
workspace
youtube image

22 May 2023
Adding a SKU to the ZD-SFDC sync
  • 1 participant
  • 9 minutes
community
gitlab
zendesk
subscription
meta
settings
projects
plan
tend
scripts
youtube image

16 May 2023
Support Ops Sync - 2023-05-16
  • 2 participants
  • 7 minutes
sendesk
slas
notification
support
version
2023
pass
deployment
timers
troubleshooting
youtube image

9 May 2023
Support Ops Sync - 2023-05-09
  • 3 participants
  • 12 minutes
sync
updates
troubleshooting
notification
status
ticket
support
batch
audits
month
youtube image

2 May 2023
Support Ops Sync - 2023-05-02
  • 4 participants
  • 17 minutes
deployments
ops
migrated
updated
handbook
plans
advance
general
management
redirecting
youtube image

21 Mar 2023
Support Ops Sync - 2023-03-21
  • 2 participants
  • 5 minutes
issue
updated
dri
responsibilities
settings
merge
template
main
anybody
deletion
youtube image

28 Feb 2023
Support Ops Sync - 2023-02-28
  • 1 participant
  • 2 minutes
new
setting
ticket
nil
sign
account
workflow
octa
february
ahead
youtube image

21 Feb 2023
Support Ops Sync - 2023-02-21
  • 2 participants
  • 5 minutes
v2
uploader
updates
zindesk
ftp
testing
ticket
commits
error
user
youtube image

14 Feb 2023
Support Ops Sync - 2023-02-14
  • 3 participants
  • 11 minutes
uploaders
v2
updates
deployment
server
setups
support
issue
zendesk
february
youtube image

7 Feb 2023
Support Ops Sync - 2023-02-07
  • 5 participants
  • 10 minutes
staging
licenses
production
process
2023
gitlab
control
cdot
orgs
sgg
youtube image

17 Jan 2023
Contact Management Project Demo and AMA
  • 3 participants
  • 19 minutes
registry
maintainer
contact
settings
project
management
repository
users
syncing
private
youtube image

17 Jan 2023
Support Ops Sync - 2023-01-17
  • 1 participant
  • 2 minutes
bail
ticket
expect
happening
needs
attend
tomorrow
going
posting
rides
youtube image

20 Dec 2022
Support Ops Sync - 2022-12-20
  • 1 participant
  • 1 minute
support
readiness
today
ahead
needs
stuff
december
comments
pacifist
removal
youtube image

13 Dec 2022
Support Ops Sync - 2022-12-13
  • 2 participants
  • 9 minutes
git
sso
gitlab
explorer
zendesk
issue
deployments
managed
authenticate
awt
youtube image

6 Dec 2022
Support Ops Sync - 2022-12-06
  • 3 participants
  • 9 minutes
zendesk
app
super
bot
updates
december
currently
stuff
renewals
planned
youtube image

29 Nov 2022
Support Ops Sync - 2022-11-29
  • 1 participant
  • 7 minutes
administrative
operational
maintaining
critical
updates
support
managed
needs
notice
concerns
youtube image

15 Nov 2022
Support Ops Sync - 2022-11-15
  • 2 participants
  • 7 minutes
needs
support
org
administration
meta
operational
critical
deputated
plan
repos
youtube image

8 Nov 2022
Support Ops Sync - 2022-11-08
  • 2 participants
  • 6 minutes
schedules
sync
readiness
duty
support
2023
utc
adjusting
concerns
november
youtube image

1 Nov 2022
Support Ops Sync - 2022-11-01
  • 2 participants
  • 5 minutes
slack
milestones
month
schedules
notifications
anticipate
changes
octo
backlogged
deployments
youtube image

25 Oct 2022
Support Ops Sync - 2022-10-25
  • 2 participants
  • 15 minutes
crew
tuesday
stuff
event
ops
duty
prize
documenting
sarah
vote
youtube image

11 Oct 2022
Support Ops Sync - 2022-10-11
  • 3 participants
  • 27 minutes
planning
zendesk
tentative
process
thanksgiving
21st
development
wizard
taking
forums
youtube image

4 Oct 2022
Support Ops Sync - 2022-10-04
  • 4 participants
  • 13 minutes
tickets
zendesk
checked
processed
expired
updates
sync
task
80
orgs
youtube image

27 Sep 2022
Support Ops Sync - 2022-09-27
  • 3 participants
  • 21 minutes
criticality
criticalities
changes
reviewing
significant
general
status
policies
2023
workflow
youtube image

20 Sep 2022
Support Ops Sync - 2022-09-20
  • 4 participants
  • 18 minutes
finalizing
alyssa
tentative
important
advance
updates
workflows
preparing
recorded
deploying
youtube image

19 Sep 2022
Deploying a Zendesk App
  • 2 participants
  • 14 minutes
app
package
application
deploying
download
workflow
zendesk
tools
terminal
repo
youtube image

13 Sep 2022
Support Ops Sync - 2022-09-13
  • 5 participants
  • 16 minutes
manage
responsibilities
edit
users
updates
reworking
default
secondary
copying
repository
youtube image

6 Sep 2022
Support Ops Sync - 2022-09-06
  • 3 participants
  • 21 minutes
workflow
workflows
messaging
slackbot
app
tweaking
streaming
creating
sync
help
youtube image

30 Aug 2022
Support Ops Sync - 2022-08-30
  • 3 participants
  • 20 minutes
hawaii
maui
oahu
naps
touristy
rest
august
experience
going
time
youtube image

25 Aug 2022
Support Operations - How the Zendesk Global Ticket Round Robin works

https://gitlab.com/gitlab-com/support/support-ops/zendesk-global/ticket-round-robin
  • 1 participant
  • 23 minutes
rubying
ruby
scripts
handle
express
underscore
api
repo
linting
logs
youtube image

23 Aug 2022
Support Ops Sync - 2022-08-23
  • 2 participants
  • 17 minutes
host
bots
forums
thread
users
slack
invite
app
people
tweak
youtube image

25 Apr 2022
Jason Colyer, Support Operations Manager at GitLab, takes us through how to bulk edit tickets in Zendesk
  • 1 participant
  • 4 minutes
tickets
ticket
bulk
manage
global
processed
groups
updated
zendesk
help
youtube image

1 Mar 2022
The Support Operations team does a post-mortem on the Zendesk US Federal FY22Q4 Review
  • 3 participants
  • 22 minutes
reviews
discussions
taking
experience
deployments
zendesk
response
management
important
prepping
youtube image

9 Feb 2022
Jason Colyer, Support Operations Manager at GitLab, takes us through the audit process for 1Password
  • 1 participant
  • 4 minutes
gitlab
passwords
onepass
audits
command
script
client
username
support
yaml
youtube image

9 Feb 2022
Jason Colyer, Support Operations Manager at GitLab, takes us through doing a Support Operations audit for gitlab.com
  • 1 participant
  • 3 minutes
audits
gitlab
manage
getlab
lab
script
start
ids
agent
ops
youtube image

8 Feb 2022
Jason Colyer, Support Operations Manager, takes us through setting up a repo on gitlab.com and having it mirror to an ops instance. This is specifically for when the source project (ie the one on gitlab.com) does exist.
  • 1 participant
  • 7 minutes
repo
repository
git
gitlab
clone
mirroring
automations
project
setup
token
youtube image

7 Feb 2022
Jason Colyer, Support Operations Manager, takes us through setting up a repo on gitlab.com and having it mirror to an ops instance. This is specifically for when the source project (ie the one on gitlab.com) does not exist.
  • 1 participant
  • 9 minutes
repository
repo
gitlab
automations
project
bots
commit
tweak
mirroring
zendesk
youtube image

13 Jan 2022
Jason Colyer, Support Operations Manager, takes us through managing Zendesk Support agents via the zendesk-agents repo
  • 1 participant
  • 18 minutes
teamml
zendesk
bundler
getlab
users
readme
run
agent
log
faraday
youtube image

28 Oct 2021
Jason Colyer, Support Operations Manager, takes us through how the ZD-SFDC sync works
  • 1 participant
  • 25 minutes
setup
zendesk
syncs
gatherer
subscriptions
salesforce
precinct
orgs
sfdc
repo
youtube image

27 Oct 2021
Jason Colyer, Support Operations Manager, takes us through how the ZD-SFDC sync works
  • 3 participants
  • 38 minutes
syncing
git
salesforce
clients
senddesk
repo
toolbox
subscriptions
access
updates
youtube image

27 Oct 2021
Jason Colyer, Support Operations Manager, takes us through how the ZD-SFDC sync works
  • 2 participants
  • 36 minutes
syncing
docker
git
salesforce
versions
subscriptions
debugging
zendesk
process
bundler
youtube image

20 Oct 2021
Jason Colyer, Support Operations Manager, takes us through setting up availability schedules in Calendly.
  • 1 participant
  • 6 minutes
scheduling
schedules
schedule
utc
availability
hours
conley
chats
time
setting
youtube image

19 Oct 2021
Jason Colyer, Support Operations Manager, takes us through how the ZD-SFDC US Federal sync works
  • 2 participants
  • 40 minutes
syncing
process
server
application
subscriptions
manage
dashboards
updates
zendesk
bundler
youtube image

11 Oct 2021
Jason Colyer, Support Operations Manager at GitLab, takes us through the repo and pre-implementation announcement stages of the Support Ops change management process.

For more details about the Support Ops change management process for Zendesk Views, please see https://about.gitlab.com/handbook/support/support-ops/training/views.html#change-management
  • 1 participant
  • 18 minutes
zendesk
views
collaboration
status
v2
reactivate
chat
user
manager
repo
youtube image

7 Oct 2021
Jason Colyer, Support Operations Manager at GitLab, takes us through the request and testing stages of the Support Ops change management process.

For more details about the Support Ops change management process for Zendesk Views, please see https://about.gitlab.com/handbook/support/support-ops/training/views.html#change-management
  • 1 participant
  • 20 minutes
collaboration
requests
needs
statuses
session
management
problematic
users
support
workflows
youtube image

23 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to create Zendesk roles
  • 1 participant
  • 1 minute
roles
zendesk
role
creating
admin
screen
started
jason
enrolls
lab
youtube image

23 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to delete Zendesk roles
  • 1 participant
  • 1 minute
deletion
delete
deleting
removing
zendesk
roles
reassigned
admin
gone
lab
youtube image

23 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to edit Zendesk roles
  • 1 participant
  • 1 minute
editing
edits
edit
zendesk
roles
tweaks
users
admin
roll
screen
youtube image

21 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to create GitLab labels
  • 1 participant
  • 1 minute
label
labels
gitlab
project
git
creating
information
scope
colon
screen
youtube image

21 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to delete GitLab labels
  • 1 participant
  • 1 minute
deleting
delete
remove
labels
label
removed
git
warning
project
support
youtube image

21 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to edit GitLab labels
  • 1 participant
  • 1 minute
editing
label
labels
edit
gitlab
project
updated
information
green
manager
youtube image

21 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to work with GitLab epics
  • 1 participant
  • 4 minutes
epic
edits
creating
kit
zendesk
confidential
label
apps
set
issue
youtube image

21 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to work with GitLab milestones
  • 1 participant
  • 2 minutes
milestone
milestones
editing
issue
project
support
deletion
make
merge
start
youtube image

15 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to create Zendesk extensions and webhooks
  • 1 participant
  • 3 minutes
git
hooks
endpoint
extensions
start
admin
web
jason
submit
testing
youtube image

15 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to deactivate Zendesk extensions and webhooks
  • 1 participant
  • 2 minutes
deactivate
deactivating
deactivates
deactivation
delete
activating
zendesk
admin
extensions
git
youtube image

15 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to edit Zendesk extensions and webhooks
  • 1 participant
  • 2 minutes
editing
edits
admin
kit
zendesk
extensions
hooks
settings
jason
retest
youtube image

14 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to create Zendesk SLA policies
  • 1 participant
  • 2 minutes
policies
schedules
zendesk
sla
git
subscription
process
service
admin
started
youtube image

14 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to delete Zendesk SLA policies
  • 1 participant
  • 1 minute
deleting
delete
sla
policies
admin
management
editing
subscriptions
procedure
service
youtube image

14 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to edit Zendesk SLA policies
  • 1 participant
  • 1 minute
editing
policies
sli
subscriptions
updated
admin
git
management
support
service
youtube image

13 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to create groups in Zendesk
  • 1 participant
  • 1 minute
kit
creating
group
admin
user
zendesk
help
manage
device
panel
youtube image

13 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to create views in Zendesk
  • 1 participant
  • 3 minutes
account
requester
status
manage
problem
ui
sauce
zendesk
ticket
sas
youtube image

13 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to create a Zendesk email address
  • 1 participant
  • 1 minute
zendesk
email
creating
configure
git
username
addresses
admin
automations
started
youtube image

13 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to deactivate/delete views in Zendesk
  • 1 participant
  • 1 minute
deactivate
deactivating
deactivated
delete
deleting
reactivate
inactive
views
manage
git
youtube image

13 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to delete groups in Zendesk
  • 1 participant
  • 1 minute
deleting
delete
deleted
remove
zendesk
manage
git
edits
group
chat
youtube image

13 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to delete a Zendesk email address
  • 1 participant
  • 2 minutes
delete
deleting
deleted
addresses
zendesk
admin
email
issue
unused
operations
youtube image

13 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to edit groups in Zendesk
  • 1 participant
  • 1 minute
editing
editor
edits
git
edit
admin
group
manage
support
panel
youtube image

13 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to edit views in Zendesk
  • 1 participant
  • 1 minute
editing
edit
views
editor
view
manage
admin
shared
git
personal
youtube image

13 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to edit a Zendesk email address.
  • 1 participant
  • 1 minute
editing
admin
email
edit
address
git
zendesk
reconfigure
lab
support
youtube image

13 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to manage users in groups in Zendesk
  • 1 participant
  • 1 minute
manage
edits
admin
users
edit
editor
removing
group
kit
support
youtube image

9 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to create ticket fields in Zendesk
  • 1 participant
  • 6 minutes
ticket
agent
manage
field
zendesk
creating
start
checker
submitted
editable
youtube image

9 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to create ticket forms in Zendesk
  • 1 participant
  • 5 minutes
form
manage
creating
user
admin
support
ui
task
subscriptions
zendesk
youtube image

9 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to deactivate ticket fields in Zendesk
  • 1 participant
  • 2 minutes
deactivate
deactivating
activate
activating
reactivating
ticket
remove
delete
manage
git
youtube image

9 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to deactivate ticket forms in Zendesk
  • 1 participant
  • 1 minute
deactivate
deactivating
deactivated
deactivations
activate
activating
activation
ticket
delete
git
youtube image

9 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to edit ticket fields in Zendesk
  • 1 participant
  • 2 minutes
ticket
manage
field
zendesk
editing
options
save
ui
hover
gitlab
youtube image

9 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how to edit ticket forms in Zendesk
  • 1 participant
  • 2 minutes
ticket
edits
editing
manage
remove
help
zendesk
save
finicky
notice
youtube image

3 Sep 2021
Jason Colyer, Support Operations Manager, takes us through how the Customer Ticket Generator works.
  • 1 participant
  • 10 minutes
ticket
process
submitter
user
request
help
checking
ajax
script
grab
youtube image

30 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how the ZD-SFDC sync works
  • 1 participant
  • 13 minutes
sync
syncing
synced
salesforceproblems
restforce
zendesk
application
gitlab
debug
schedules
youtube image

23 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how the ADWR works
  • 1 participant
  • 10 minutes
scripts
operations
crew
schedule
creating
message
module
gitlab
rotated
debugging
youtube image

23 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how the Usage Ping Request works
  • 1 participant
  • 3 minutes
requester
ping
user
host
submit
git
script
sending
redirect
zapp
youtube image

19 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how the Support Team Page works
  • 1 participant
  • 8 minutes
gitlab
jekyll
projects
folders
layouts
website
scripting
helper
basic
config
youtube image

18 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how the Account Deletion form (and related components) work
  • 1 participant
  • 9 minutes
submit
workflows
script
process
user
gitlab
handling
output
loads
support
youtube image

18 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how the 1-1 Issue Generator works
  • 1 participant
  • 31 minutes
scripts
repository
generator
git
prepare
weeklyreport
tedious
stages
runtimes
erp
youtube image

18 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how the AMER Response Crew Notification works
  • 1 participant
  • 10 minutes
scripts
operations
crew
schedule
creating
message
module
gitlab
rotated
debugging
youtube image

17 Aug 2021
Jason Colyer, Support Operations Manager, takes us through creating event types in Calendly
  • 1 participant
  • 4 minutes
type
collective
group
basic
event
tend
instructions
gitlab
schedule
support
youtube image

17 Aug 2021
Jason Colyer, Support Operations Manager, takes us through event type management in Calendly
  • 1 participant
  • 10 minutes
editing
scheduling
event
git
settings
ui
instructions
complicated
invitees
manager
youtube image

17 Aug 2021
Jason Colyer, Support Operations Manager, takes us through team management in Calendly
  • 1 participant
  • 2 minutes
manage
team
admins
git
support
edits
important
subscription
ui
bring
youtube image

17 Aug 2021
Jason Colyer, Support Operations Manager, takes us through user management in Calendly
  • 1 participant
  • 2 minutes
admin
user
account
licensee
access
invite
provisioning
management
subscription
delete
youtube image

16 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to do Calendly Audits
  • 1 participant
  • 4 minutes
token
audits
process
gitlab
manually
lab
calendly
support
manager
private
youtube image

16 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to do Pagerduty Audits
  • 1 participant
  • 5 minutes
pagerduty
gitlab
pager
git
user
script
support
manager
duty
request
youtube image

16 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to do a Zendesk Audit
  • 1 participant
  • 10 minutes
audits
zendesk
client
git
script
manage
outputting
start
assistance
endpoint
youtube image

16 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to create macros in the Zendesk UI
  • 1 participant
  • 2 minutes
macros
macro
admin
creating
manage
zendesk
add
script
basic
git
youtube image

16 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to deactivate a macro in the Zendesk UI
  • 1 participant
  • 1 minute
deactivate
deactivating
macros
macro
deactivation
deactivated
activating
admin
delete
zendesk
youtube image

16 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to edit a macro in the Zendesk UI.
  • 1 participant
  • 1 minute
macros
macro
editing
admin
editor
manage
modifications
add
personal
git
youtube image

16 Aug 2021
Jason Colyer, Support Operations Manager, takes us through the change management process for Zendesk macros
  • 1 participant
  • 4 minutes
macro
management
changes
workflows
process
support
zendesk
testing
clarification
ammo
youtube image

12 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to manage organizations via Zendesk
  • 1 participant
  • 2 minutes
manage
organization
account
updated
sync
ui
users
zendesk
expired
kit
youtube image

12 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to manage shared organizations in Zendesk.
  • 1 participant
  • 4 minutes
permissions
shared
policies
security
organization
access
ticket
support
git
submitting
youtube image

11 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how the manage agent signatures via Zendesk
  • 1 participant
  • 2 minutes
editing
git
signatures
user
assist
agent
profile
repo
maintain
zendesk
youtube image

11 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to manage Zendesk agent signatures via the sync repo
  • 1 participant
  • 7 minutes
gitlab
git
logger
signatures
repo
process
api
implementation
agent
start
youtube image

10 Aug 2021
Jason Colyer, Support Operations Manager, takes us through creating Zendesk triggers via the UI
  • 1 participant
  • 3 minutes
trigger
triggers
creating
production
status
ui
loads
support
admin
git
youtube image

10 Aug 2021
Jason Colyer, Support Operations Manager, takes us through deactivating Zendesk triggers via the UI
  • 1 participant
  • 2 minutes
deactivate
deactivating
deactivated
activate
reactivate
trigger
inactive
zendesk
git
admin
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10 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to edit Zendesk triggers via the UI
  • 1 participant
  • 2 minutes
trigger
editing
triggers
editor
gitlab
assistance
admin
ui
updated
zendesk
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10 Aug 2021
Jason Colyer, Support Operations Manager, takes us through managing Zendesk schedules
  • 1 participant
  • 4 minutes
schedules
schedule
zendesk
hours
pluto
settings
automations
regional
time
2022
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10 Aug 2021
Jason Colyer, Support Operations Manager, takes us through managing Zendesk trigger positioning
  • 1 participant
  • 4 minutes
trigger
triggers
positioning
positions
manage
important
categories
zip
sync
ui
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9 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to create/update items in the Zendesk sync repos.
  • 1 participant
  • 10 minutes
editing
editor
kit
assistance
macros
admin
approvers
merge
ops
repo
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9 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how to deactivate items in the Zendesk sync repos.
  • 1 participant
  • 3 minutes
activating
deactivating
triggers
inactive
process
notify
commit
repos
git
ops
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9 Aug 2021
Jason Colyer, Support Operations Manager, takes us through how the Zendesk sync repos work.
  • 1 participant
  • 13 minutes
zendesk
syncs
process
debugging
kit
macro
project
updates
currently
repo
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5 Aug 2021
Jason Colyer, Support Operations Manager, takes us through change management for Zendesk Automations
  • 1 participant
  • 12 minutes
automations
automation
zendesk
management
updates
important
process
supportops
approval
push
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4 Aug 2021
Jason Colyer, Support Operations Manager, takes us through Zendesk automation positioning using the UI.
  • 1 participant
  • 5 minutes
automations
automation
positioning
zendesk
reorder
manager
operations
important
triggers
git
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4 Aug 2021
Jason Colyer, Support Operations Manager, takes us through creating an Zendesk automation using the UI.
  • 1 participant
  • 5 minutes
automation
automations
dashboard
verifications
admin
kit
notification
agent
rules
hours
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4 Aug 2021
Jason Colyer, Support Operations Manager, takes us through deactivating an Zendesk automation using the UI.
  • 1 participant
  • 2 minutes
automations
automation
deactivating
deactivate
deactivated
reactivate
notifications
admin
dashboard
ui
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4 Aug 2021
Jason Colyer, Support Operations Manager, takes us through editing an Zendesk automation using the UI.
  • 1 participant
  • 2 minutes
automations
automation
editing
admin
updated
support
notifications
git
ops
zendesk
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