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From YouTube: Support Ops Sync - 2022-10-04
Description
Support Ops Sync - 2022-10-04
A
Hey
y'all
welcome
to
the
support
app
sync:
it
is
the
4th
of
October
I'm,
pretty
sure
everywhere.
Right
now,
maybe
not
everywhere.
I
don't
know
time.
Is
it
cool?
So
last
week
I
gave
y'all
a
task
to
go
over
a
massive
list
of
orgs
to
determine
if
they
were
legit
expired
and
had
to
open
tickets
and-
or
you
know,
candidates
that
should
be
removed
from
zendesk,
because
they've
been
expired
for
three
years.
Etc
and
Everybody
completed
it.
A
B
Oh
yeah
sure
I
did
it
mentally.
That
is
the
most
pathetic,
but
the
most
original
way
to
do
that.
I
actually
went
through
the
Zen
death
search,
look
for
the
sfdc,
shot,
ID
and
look
for
the
organization.
So
if
there
are
any
active
tickets
in
there
or
if
they
are
correctly
set
as
expired
or
not,
and
that's
how
I
did
it
really
yeah?
It
was
lengthy
but
worth
it.
C
C
The
query
was
like
organization,
colon
and
then
the
org
name
and
in
single
quotes
and
then
I
had
it
give
me
some
extra
columns
which
were
like
what
was
the
most
recent
update
of
the
most
recently
updated
ticket
and
how?
What
are
the?
What
is
the
total
count
of
tickets
for
each
of
those
organizations
just
to
make
sure
that
they
had
none?
Most
of
them
had
like
I,
think
like
80
of
them
just
had
no
tickets
at
all,
and
then
the
few
that
did
hadn't
had
updates
within
like
three
years.
A
Right
on
Dylan's,
not
here
so
I'll,
read
his
out.
He
went
through
each
organization
manually
and
reviewed
the
ticket
history
plan
details.
He
said
he
processed
about
a
hundred
orgs
an
hour,
so
he's
not
to
lose
his
mind
because
it
will
make
your
eyes
bleed,
he's
reviewing
dance
script,
to
kind
of
get
an
idea
of
how
to
automate
this
kind
of
thing
in
the
future
and
just
as
a
note
because
of
the
fun
daylight
savings
switch
he's
now
on
aedt.
A
A
Want
to
see
a
mirrors
is
like
the
fifth
or
the
third,
or
something
like
that,
but
I'll
I
try
not
to
focus
on
it,
because
it
makes
me
sad,
cool
and
so
I
went
about
it
kind
of
a
combination
of
how
y'all
went
about
it.
I
had
a
script
that
checked
each
org's
existing
tickets.
Their
current
tags
did
a
little
analysis
on
that.
A
If
it
saw
non-closed
tickets
or
you
know
any
of
that,
it
had
output.
Otherwise
it
said
good
to
go.
It
confirmed
that
the
only
plan
present
was
expired.
A
lot
of
what
Dan
did
too
I
also
went
and
did
them
manually
in
the
UI
just
to
confirm
that
the
scripts
were
accurate.
I
also
saw
that's
how
we
all
work.
Some
of
y'all
were
doing
it
so
I
figured
I'll
suffer
both
ways.
C
A
A
A
D
D
No,
we
have,
we
have
Black
Friday
Also,
and
that
happens
after
your
Thanksgiving.
Just
like
it
happens,
it
would
be
too
early
and
so
which
is
actually
kind
of
nice,
because
it's
not
the
same
like
in
the
marker
of
like
the
US
calendar.
Thanksgiving
is
like
okay
thanksgiving's
here
now
you
can
put
up
the
tree
now
you
can
start
decorating
now.
You
can
officially
have
Christmas
sales,
whereas
here
that,
like
it
doesn't
make
sense
to
have
Christmas
stuff
in
October.
So.
D
D
A
D
B
A
A
B
Yes,
yes,
yes,
all
of
Europe
I
would
say,
and
not
the
southern
Europe,
but
northern
Europe
and
Western
Europe
for
sure
they.
The
Christmas
is
like
like
a
big
deal
over
here
and
in
Netherlands.
You
can
see
already
in
Amsterdam.
They
have
lighted
up
all
the
ways
and
it's
like
you
will
feel
like
that.
Oh
all,
right,
this
Christmas
is
still
going
on.
They
have
already
start
the
preparation
and
everything
so.
A
D
A
They,
unfortunately,
our
decorations
do
not
take
10
minutes
like
I
put
lights
on
the
house,
I've
got
things
that
go
on.
The
lawn
I've
got
a
giant
tree
that
I've
set
up
and
I
have
tons
of
ornaments
that
we
put
on
every
year.
We
buy
more
weird
ornaments
to
put
on
there
just
because
we
see
something.
That's
weird
and
we're
like.
We
want
that.
A
A
Generally
speaking,
what
I'm
working
on
is
working
on
the
wizard,
where
the
l
r
was
chosen
so
I'm
working
on
building
all
that
I
have
nothing
changeable
to
show
anybody
for
that
right
now,
I
started
working
on
it
this
morning,
once
I
have
something
change.
Your
call
Sheriff
beyond
that
a
whole
lot
going
on.
D
A
C
B
B
B
Some
some
are
like
I've
seen,
one
which
I
would
definitely
go
for,
not
at
all
buddy
you.
You
have
no
idea
what
you're
talking
about
here
yeah,
but
but
for
some
of
them
some
of
them
don't
have
first
hand
zendix
experience,
but
they
do
have
a
good
CRM
experience
in
the
background,
so
yeah
I'm
giving
them
a
go
ahead.
Because,
again,
if
you
know
how
the
crms
work
yeah,
you
can
take
over
Zen
desk
by
the
training.
It's
not
a
big
deal.
B
I
haven't
checked
the
recent
ones,
three
or
four
of
them
that
I
will
do
tomorrow,
hopefully
by
tomorrow.
I
will
I,
don't
hope
so
that
there
will
be
more
but
yeah.
I
won't
say
that
there
is
a
Dan
Dylan,
Alyssa
level
assessment
till
date
till
date
and
we
do
have
to
up
scale.
Our
assessment
now
I
strongly
believe
that
our
assessment
is
so
basic
I
think
we
have
to
upgrade
our
game.