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From YouTube: Support Ops - Audits - GitLab.com
Description
Jason Colyer, Support Operations Manager at GitLab, takes us through doing a Support Operations audit for gitlab.com
A
Greetings
all
my
name
is
jason
kahn,
I'm
support
operations
manager
at
get
lab
and
today
we're
going
to
cover
doing
a
audit
on
the
gitlab.com
stuff
that
we
manage.
So
let
me
share
my
screen
and
we
will
get
started
all
right,
so
everything
is
going
to
start
with
an
issue.
So
you
know
you
create
a
new
issue,
you're
going
to
use
the
getlab.com
template
and
this
template
will
tell
you
exactly
what
to
do.
You
know.
Put
your
name
in
auditor.
Put
the
date.
A
A
So
if
we
go
into
here,
we
can
see
the
get
lab
com,
audit,
it's
requiring
faraday,
oj
and
yaml.
We
define
the
get
lab
client
and
then
make
a
call
to
the
support
team
mammal
and
then
I'm
defining
agents
based
on
this
function.
So
we
only
have
to
call
this
once
for
agent
ids,
it's
going
to
use
agents
and
just
map
out
their
gitlab
ids.
So
it
has
an
array
of
ids.
A
A
A
We
have
these
various
functions
to
check
the
various
groups.
You
can
see
how
it
has
all
these
different
things
to
find,
based
on
the
permission
set.
A
And
then
what
we're
going
to
do
through
go
is
go
through
every
group
and
then
go
through
the
aging
ids
25
at
a
time
and
basically
make
sure
that
they
are,
in
the
correct
permission,
sets
after
that,
it's
going
to
print
out
a
table
to,
let
us
know
any
of
the
notes
such
as
they
were
missing
from
this.
They
need
to
be
added
from
this.
I
couldn't
add
them
to
this,
so
on
and
so
forth.
You'll
take
the
output
from
all
this
script
and
put
it
into
that
issue,
and
you
know
continue
from
there.