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From YouTube: Support Ops Sync - 2023-05-16
Description
Support Ops Sync - 2023-05-16
A
Yep
greetings:
all
it
is
the
16th
of
May
2023,
probably
where
you're
at
all
right,
so
a
known
person,
because
no
one
put
their
name
next
to
it.
Sendesk
has
released
a
new
feature
or
is
releasing
I
should
say
a
feature
called
troop
level
slas.
Essentially,
it
allows
two
different
SLA
timers.
You
run
on
a
ticket
one
based
on
the
overall
psycho
lifestyle
ticket
and
the
other
based
on
the
group
that
is
currently
assigned
to
the
ticket.
A
So
it's
worth
exploring
I
think
we
need
to
play
around
with
it
in
sandbox
kind
of
start
understanding
the
nuances
both
in
the
action
of
it
existing
and
in
the
metric
side
of
things,
because
I
know
that
will
change
up
on
the
metrics
and
then
once
we
have
a
good
understanding
of
it.
We
can
then
kind
of
talk
together
and
maybe
make
a
proposal
a
while
to
present
to
the
sport
team
to
say:
hey,
there's
a
thing:
do
we
want
to
use
it?
Here's
what
I
can
do
so
good
catch?
A
Whoever
noticed
that
and
yeah
I
think
we
should
set
aside
some
time
as
a
team
to
play
around
with
it
and
see
what
it
can
do
so
I'll
make
an
issue
about
that
in
the
near
future
and
assign
it
to
all
of
us
of
like
go
set
it
up
for
some
specific
group
and
play
with
it.
So
you
understand
what
it
does
and
then
well
we'll
all
set
up
groups
to
do
that
with
and
then
we'll
like
pass
it
to
each
other
to
see
what
it
does
to
the
timers
and
stuff
like
that.
A
But
we'll
see
what
we
can,
what
it
can
actually
do,
and
then
we
can
kind
of
decide
hey.
Is
this
something
we
can
use
or
is
our
current
SLA
setup
just
completely
different
from
what
is
a
desk
might
assume
this
would
be
useful
for
them,
so
we'll
have
to
play
with
it,
but
I'll
make
an
issue
for
us
all
and
play
with
that
and
get
to
learn.
It.
A
I'm,
also
looking
into
methods
to
turn
slack
posts
in
the
support
operations
channel
into
issues
much
like
it.
Help
now
has
so
in
preparation
for
this
I'd
like
you
to
start
following
a
consistent
format
for
the
Post
we
get,
namely
if
you
are
working
on
that
post,
like
you're
gonna,
respond
on
it
and
help
out
with
that
put
the
IMO
G
on
it,
the
eyes
emoji
and
once
the
thread
is
resolved.
Put
the
white
check
mark
Emoji.
A
This
will
play
into
how
the
setup
like
it
help
has
where
the
eyes
mean
to
make
a
ticket
or
make
an
issue,
and
then
the
check
mark
means
it's
resolved
close
it.
But
the
idea
would
be
every
little
Post
in
there
syncs
to
the
issue
and
so
forth.
So
you
could
either
post
on
the
issue
and
it'll
Post
in
slack
or
vice
versa,
but
in
preparation
for
all
that,
while
I'm
looking
into
it,
let's
start
getting
on
that
format
of
eyes
mean
someone's
already
looking
at
it.
A
A
Nope,
oh
so
some
upcoming
changes
and
yeah
I
know
this
is
kind
of
a
new
thing
to
do
in
our
Ops
league,
but
I
wanted
to
start
kind
of
doing
it
on
the
17th.
So
tomorrow
we're
going
to
be
modifying
the
l,
r
form
and
the
l,
r
licensed
troubleshooting
field.
So
there's
issues
there
that
you
can
look
into
on
the
22nd
of
this
month,
we'll
be
changing
theme.
A
Cool
on
the
29th
nope
24th
I
skipped
an
item,
my
bad
on
the
24th
we'll
be
doing
the
customer
call
setup
for
Mike,
so
you
can
see
the
fields
and
forms
issue
and
the
macros
issue
they
come
correlate
really
close
to
one
another.
We're
now
announcing
that
one
by
Mike
and
Miles
request
they're
going
to
handle
announcement
on
the
29th,
we're
going
to
be
adding
the
link
subscription
to
namespace
Fields
or
that
link
subscription
to
namespace
type
to
the
IRS.