GitLab Support Operations, 21 Sep 2021

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From YouTube: Support Ops - GitLab - Epics

Description

Jason Colyer, Support Operations Manager, takes us through how to work with GitLab epics

A

Greetings all my name is jason collier, I'm the support operations manager here at kit lab and today we're going to cover creating editing and adding issues to epics. So let me share my screen and we will get started.

A

So I'm here in the zendesk apps group and um what I'm going to do to create an epic first is go over here to epics click it and then I'll click. This blue new epic button uh we're going to do a title. So this is a test. Epic, we'll give it a description, testing we're gonna, go ahead and make it confidential, we'll give it the label documentation.

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One is the support, ops, documentation, we'll make the start date, the first of september and the end date, the 30th of september, once we've got all this set and good to go, we'll click the blue create epic button from here. We have our epic and it is ready to go now if we needed to edit an epic we'll once again, click epics click on the title of the epic and depending on what you want to edit.

A

um This will determine where you're going to click. So if we need to edit like the title or the description, we click the pencil icon here we could go ahead and make a change and click. The blue save changes button. If we're changing the start date, we would click up here over my start date and click the edit for end date same kind of deal for labels.

A

We can either go down here and do you know slash label and then start typing all that out or we can click the edit button and search for our labels and click that way we can edit confidentiality by either clicking this turn it on or off, or we could do you know um beyond that. I mean there's also notifications. If you want to be notified of this to add an issue to it, there's a couple different ways, since there are no linked issues here.

A

What I'll end up doing is grabbing an issue.

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Let's grab an issue, that's not part of something, you know an easier way to do. This would probably just be grab one of these issues here. So we'll go ahead. This uh once you basically do is click, add and then add existing issue, paste the link and then hit add um letting me know that it can't assign to a confidential ethic, because it's a non-confidential issue. So let's turn that off and now we can add it the other way to kind of do it and uh you can click the x to remove it.

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uh The other way to kind of do it would be from the you know, issue itself. So if we go to an issue, we can kind of go over here on the right side and go to epic and click edit, and we can find this test epic and add it there.

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um The alternative way is, we comment, slash epic, do an ampersand and we want this test, epic, and we can add it that way.

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Now, um that's basically how you would add them if there's already one you have the option of doing, relates to and blocks it is blocked by.

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uh But if we need to delete or deactivate or close the epic, we can click this white icon to close the epic, and if we really wanted to delete this for some reason we would click the pencil icon and go to delete and confirm our deletion.

A

And it's letting me know that you know it didn't want to leave, because I had edits in place, but that's basically all there is to it: that's uh basically managing epics, at least at a very basic level, what you'll need for support operations. I hope you found this educational and I look forward to seeing you next video.