Greetings all my name is jason carr, I'm the support operations manager here at get lab, and today we're going to go over editing a ticket form in this desk ui. So let me share my screen and we can get started to edit a ticket field you're going to need to access the admin panel, which will be done with the gear icon on the left, then under manage look for ticket forms.

And then locate your ticket form so we're going to edit the test form, because we made that the past video but you're going to hover over this and um just click it, and here you can start editing stuff. So let's say we wanted to move some stuff around, maybe remove a couple fields, et cetera, et cetera, and we can save it now. Here's an important note- and I did this on purpose- you notice that it wouldn't save, because due date notes is a condition it's using conditions, so I can't remove it.

This is important, it won't let you remove something. That is a condition. So if we wanted to remove that, we would need to go over here highlight over and click three dots go to conditions to edit conditions, and since this is what's using due date notes, we would want to remove this save our changes go ahead and get rid of our notifications here.

At this point I can go back in the form and then now I can remove the due date notes, so I can go ahead and remove two day notes and save yeah. So that's all there really is to editing it. You would click this edit. Whatever you need, so you know test form. Two, please say test one two, please do not use you'd click, the blue save button when you're done with that and then to edit conditions, it's gonna be just like creating them hover over click. Three dots go to conditions make your edits.

However, you want for agents to end users and when done click save and it will save it.

That's all there really is to editing a ticket form in the zendesk ui, much like creation you're going to want to look over what it looks like in the support portal use the sandbox to get a good idea for this.

It can be finicky and learning. The ins and outs of the styling can be tricky, but you'll get used to it as you do it more and more. If you ever need assistance with this reach out to your fellow support, ops, team members or support office manager, we're always willing to help. I hope you found this educational and I look forward to seeing you in the next video.