Greetings all my name's jason carr, I'm the support operations manager here at git lab and today we're going to cover creating extensions and web hooks in zendesk. So let me share my screen and we will get started.

All right so to get started with creating an extension you're going to need to go to the admin panel by clicking this gear icon on the left from here scroll all the way at the bottom to the settings and click on extensions and you're going to click. The add target link in the top right here now from here you're going to select the target.

You want we're going to use an http target for this, but really all of them are kind of going to have the basic gist of the same thing, a thing to keep in mind. Http targets are set to be deprecated in february of 2022, so uh for title, we're gonna make it. This is a test.

What we're gonna actually have our target do is just do a get request to my profile in get we want to get if we were using credentials. We could put those here we're not going to for this, and then we want to test the target by clicking submit. We don't need to send any parameters for this and we got a 200 okay, and I can go here and see yeah there's the get lab page coming up like we would want it to so.

Once we've tested make sure we're good we're going to go to create target this drop down here and click. The black submit button with that done. Our trigger is our target. Our extension is created and we're good to go to start using it in triggers and automations now for web hooks. You need to access the admin center, so you click these four squares up here and go to admin center from here. Go to integrations.

You can also click here to go to it and you want to click web hooks now, um we'll need to create a web hook, so go to actions create web hook, we're going to make it. This is a test.

This is for testing purposes. Our endpoint url in this case is going to be gitlab.com.

We want to do a get request. Json is fine for the format authentication because we don't need it. We want to click test web hook, though, and send a test. In this case we got a 200. We can go to the response headers and see all this fun stuff. We can see how it loaded the page so once we're in a good place with the web hook. We want to click create now here, it'll, give you the option to start adding it to. You know triggers and automations.

If you prefer to do that manually, don't worry about it. To do so, just skip this and say leave without connecting and that's all there really is to creating an extension or web hook in zendesk. I hope you found this educational and I look forward to seeing the next.